client specialist

Baird

<div><div><div><div><div><div>In a vital branch support role, you&rsquo;ll partner with Financial Advisor and team members to ensure clients &ndash; whether local or remote &ndash; come first and achieve their long-term goals.
<ul><div>Danvers, MA
</div><div></div><div>Private Wealth Management
</div><div></div><div>R2026446
</div><div></div><div>On-Site</div></ul></div><div><div>
</div></div></div></div></div></div><div><div><div><div><div>About the Role:
As a Client Specialist at Baird, you&rsquo;ll play a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors. You&rsquo;ll be at the heart of the client experience&mdash;coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird&rsquo;s Private Wealth Management business, where true wealth management means understanding each client&rsquo;s unique vision and tailoring solutions to help them succeed. 

The Impact You&rsquo;ll Make:
<ul><li>Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan.
</li><li>Gain knowledge of and leverage partnership with Baird&rsquo;s Corporate Resource Groups to provide the best wealth management solutions to clients.
</li><li>Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken.
</li><li>May schedule client appointments and/or conference room for appointments.
</li><li>Assemble/generate materials including paperwork and reports for client meetings.
</li><li>Understand and ensure business adherence with firm and financial industry regulatory policies.
</li><li>May manage FA and Team&rsquo;s social media presence (website, LinkedIn, X, etc.).
</li><li>Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models.
</li><li>May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact.
</li><li>Seek ways to enhance FA(s) business effectiveness and marketability.
</li><li>Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed.
</li><li>May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors&rsquo; instructions or upon client&rsquo;s verbal direction.
</li><li>May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary.
</li><li>Proactively review investment opportunities on a daily basis &amp; notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors&rsquo; business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days&rsquo; activities.
</li></ul>What You&rsquo;ll Bring to Baird:
<ul><li>2+ years of prior industry and/or administrative work experience.
</li><li>Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird. If not fully licensed, title will be Client Assistant.
</li><li>Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird&rsquo;s Private Wealth Management technology platforms.
</li><li>Excellent verbal and written communication skills; ability to adeptly exchange ideas and information.
</li><li>Detail oriented with an emphasis on accuracy.
</li>Strong organizational skills <li>- consistent ability to prioritize workflow of team to achieve specific goals in a timely manner.
</li><li>Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations.
</li><li>Good analytical and critical problem-solving skills.
</li><li>Bachelor&rsquo;s degree preferred, not required.
</li></ul>Compensation and Benefits:<ul><li>
$24.35-$36.67 hourly rate</li><li>
Bonus potential up to 8.5% of base pay</li><li>
Compensation and bonus are commensurate with experience, performance and/or firm profitability</li><li>
You&rsquo;ll have the opportunity to advance your career while enjoying our comprehensive benefits designed for your life, career and future.</li></ul><div><div>
#LI-PWM2</div></div></div></div></div></div></div></div>

Client Specialist

Bridgewater Bank

<div>We are seeking an enthusiastic and customer-focused Client Specialist to join our Deposit Services team in Glen Lake. In this role, you will serve as the face of the bank as the initial welcoming contact for clients and provides superior customer service while processing client requests in person, by phone or email in a positive professional environment.

Hours: Monday through Friday from 8:15 AM to 4:45 PM ***No weekends*** 


RESPONSIBILITIES:
<ul>
<li>Accurately process routine financial transactions including check cashing, deposits, withdrawals, transfers, and loan payments through Integrated Teller processing system</li>
<li>Greet all clients, answer phone calls, monitor client services inbox promptly and access client information as requested to ensure a positive client experience</li>
<li>Ensure client identity verification procedure is followed with each client request</li>
<li>Balance assigned Integrated Teller role, cash recycler, and vault inventory in accordance with procedures</li>
<li>Ensure all required documentation is completed for all transactions</li>
<li>Complete suspicious activity incidents and process client fraud requests timely in conjunction with the Deposit Operations department</li>
<li>Sort, distribute, and process returned mail</li>
<li>Assist with scanning of documentation into internal systems such as Accu</li>
<li>Positively represent the bank in all interactions with clients, coworkers, and vendors</li>
<li>Maintain conference rooms, kitchen and front desk and ensure adequate supplies are available</li>
<li>Adhere to the bank&rsquo;s policies, procedures, security requirements and government regulations including (but not limited to) BSA</li>
<li>Participate in on-going training to enhance knowledge of banking and keep abreast of new and/or changes in regulations</li>
</ul>
 QUALIFICATIONS:
<ul>
<li>Outstanding interpersonal and communication skills</li>
<li>Prior retail or customer service experience</li>
<li>Professional, friendly demeanor</li>
<li>Proficient with Microsoft Word, Excel, Outlook, and PowerPoint</li>
<li>Knowledge of ITI and Integrated Teller a plus</li>
<li>College degree preferred</li></ul> 


 ABOUT BRIDGEWATER BANK:

Picture yourself at one of the Twin Cities&rsquo; best places to work, surrounded by people who challenge you, support you, and inspire you to be your best. Welcome to Bridgewater Bank.

We&rsquo;re on a mission to be the finest entrepreneurial bank in the Twin Cities. Like true entrepreneurs, we run fast and lean. We are in constant evolution and the runway for personal and professional growth is long. People are our strength, and that&rsquo;s why we&rsquo;ve created and sustained an award-winning culture that promotes growth and celebrates the big and little wins along the way.

At the end of the day, we believe competitive salaries, top-tier benefits, a hybrid work model, and transparency into the business is a given. Working together toward something meaningful with people you enjoy, is just a bonus! Will you join us? 


COMPENSATION &amp; BENEFITS:

The typical hourly base pay range for this role is $20/hr. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.

Bridgewater Bank provides a broad offering of competitive benefits including (but not limited to):
<ul>
<li>Healthcare (medical, dental, vision)</li>
<li>Basic term and optional term life insurance</li>
<li>Short-term and long-term disability</li>
<li>Parental leave</li>
<li>401(k) with employer match</li>
<li>Paid vacation &amp; paid holidays</li></ul> 


PLEASE NOTE:

The above is intended to describe the general content of and requirements for this position. It is not to be construed as an exhaustive list of duties, responsibilities, or requirements. It is Bridgewater Bank&rsquo;s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.

STATUS: Non-Exempt</div>

Client Specialist - Glen Lake

Focus Partners Wealth

<div>Position Summary

Focus Partners Wealth is seeking a Client Development Specialist to join our team! Step into a high-energy, collaborative sales environment where driven professionals are passionate about helping clients achieve stronger financial futures. You will engage with high-net-worth individuals who have already expressed interest in Focus Partners Wealth, using thoughtful conversations to understand their goals, introduce tailored solutions, and connect them with our wealth advisor team. In this role, you'll play a key part in client engagement and onboarding, partnering within the Client Development team to manage digitally sourced opportunities and deliver a seamless, high-quality experience at every stage of the prospect journey.

Primary Responsibilities
<ul>
<li>Engage high-net-worth investors and communicate Focus Partners' value to schedule meetings with advisory teams
</li><li>Manage inbound, marketing-generated pre-qualified leads with urgency and speed-to-engage</li>
<li>Own and enhance outreach strategies to improve conversion and client experience
</li><li>Lead the client onboarding process, coordinating data collection and cross-team workflows
</li><li>Track pipeline activity, onboarding progress, and communications using CRM and internal tools
</li><li>Partner with wealth advisors and client service teams to ensure smooth client transitions
</li><li>Identify and implement process improvements to increase efficiency and client satisfaction</li>
<li>Contribute to a collaborative, performance-driven team environment and support team development when needed</li>
</ul>
Qualifications
<ul>
<li>3+ years of professional experience, preferably in financial services or a client-facing role
</li><li>Bachelor's degree required
</li><li>Strong track record of achieving results and driving outcomes
</li><li>Excellent communication skills with the ability to engage and build trust across diverse audiences
</li><li>Persuasive and confident in influencing decisions
</li><li>Highly organized with the ability to manage multiple priorities and workflows
</li><li>Proactive, resilient, and committed to continuous learning and improvement</li>
<li>Strong proficiency with Salesforce (or similar platforms); experience configuring workflows is a bonus</li>
<li>Adaptable team player, comfortable in fast paced, evolving environments with a strategic mindset and commitment to excellence</li>
</ul>
The Client Development Specialist is a non-exempt position. The annualized base pay range for this role is expected to be between $75,000 - $85,000/year. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life insurance, and 401(k). Please note that the job title is subject to change based on the selected candidate's experience and education.

#LI-KT1<div>
Focus Partners Wealth is an organization of wealth, asset, and business management resources that brings strength, innovation, and partnership to client relationships. Through a comprehensive range of services, Focus Partners Wealth supports clients at every stage of life, helping them manage their financial future. With over $180 billion in regulatory assets under management, Focus Partners Wealth uses research-backed investment strategies to create custom-built portfolios and delivers personalized wealth planning solutions to clients in all 50 states. Focus Partners Wealth is part of Focus Financial Partners, a leading financial services firm comprised of wealth management, family office, and business management services. To learn more about Focus Partners Wealth, visit focuspartners.com or follow the company on LinkedIn.

Focus is an equal opportunity employer and bases its employment decisions on the employee or candidate's skillset, and without regard to an employee or candidate's race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law.

Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@focuspartners.com.

For Indiana Applicants: It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAP OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

For California Applicants: Information on your California privacy rights can be found here

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this shall be subject to criminal penalties and civil liability.

For Montana Applicants: If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901.
For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state's workers' compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers' Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation. The Company complies fully with the Americans with Disabilities Act.</div></div>

Client Development Specialist

Jitasa

Company: JitasaJob Title: Onboarding SpecialistLocation: Boise, IDEmployment Status: Full TimeOnboarding SpecialistAbout UsJitasa is the first and largest international accounting and bookkeeping services provider dedicated solely to the nonprofit sector. Our name, Jitasa (ji-tah-suh), means &ldquo;The Spirit of Serving Others.&rdquo; It&rsquo;s who we are and why we love playing a small role in the great work of our clients. We're accountants with two passions, numbers and helping the non-profit community.Why Join Our Team?We know that you have many employment opportunities, however few can match the unique and rewarding career that Jitasa offers. Join our team and we are committed to providing you the following:Clear Career Development &amp; Opportunity &ndash; We love to promote from within.Culture, Comradery, &amp; Community &ndash; We believe that work can and should be fun. We also share the same passion to help nonprofits do what they do best and that is what unites us.Mission-Driven Values, Meaningful Work &ndash; We truly believe in our core values &ndash; Conscientious, Gracious, and Discipline &ndash; and they are what guide us as a company.Work/Life Harmony &ndash; We are proud to offer flexible work schedules when needed.Global Team Experience &ndash; We work closely with our international team members who all share our same passion for helping nonprofits.Job DescriptionWe're now hiring an Onboarding Specialist to help support our growing team. The primary role of this position is to lead and direct the onboarding of new clients into the Jitasa delivery system. The responsibilities of this role include:Effectively communicate onboarding expectations and timelines with clients and co-workersImplement best practice policies, procedures, and processes to be executed by the delivery teamsConfigure internal and external systems as necessarySupport and train new clients on the adoption of Jitasa systems and processesAnalyze and architect the accounting structure of new clients to conform to the unified chart of accountsEnsure all new clients are seamlessly transitioned to the delivery teamsAbove all, provide a superior client experience to new organizations that join Jitasa!If you're hard-working, have a proven ability to work independently, and passionate about serving non-profits, Jitasa is a perfect match that offers a career with both purpose and opportunity.Skills / Qualifications1. Education: A Bachelor&rsquo;s degree in accounting or finance is required.2. Work Experience: Typically 2-3 years of relevant, hands-on accounting experience.Candidates should have experience:Managing multiple projects with competing priorities and deadlinesSetting clear expectations and timelinesNavigating and understanding ambiguous situationsAdapting to multiple scenariosIndependently solving complex situationsDirecting and delegating tasks to others3. Skills:Candidates must possess a high level of general accounting knowledge and bookkeeping skillsCandidates must possess a high level of knowledge of NFP accounting principlesCandidates must possess excellent client communication skills and the ability to maintain a positive client relationshipCandidates must possess excellent communication skills internally with team members and demonstrate the ability to explaincomplex things simplyCandidates must have a high proficiency in client management as well as project management. They must demonstrate the ability to manage multiple clients and projects to successful completion on timeCandidates must demonstrate good leadership skills and the ability to achieve resultsCandidates must possess proficient conflict resolution skillsCandidates should be willing to collaborate and work effectively with others, both internally and externally in order to achieve goals.Candidates should show initiative and follow through; and demonstrate that they&rsquo;re highly motivated, a self-learner, and able to work independently4. Technical Competencies:Highly Skilled in Microsoft ExcelHighly Skilled in MavenlinkHighly Skilled at email management via Microsoft Outlook<ul><li>Highly Skilled at learning and supporting new technologies and systems</li><li>Highly Skilled at time management and coordinating schedules</li></ul>Compensation and Benefits1. Compensation$70,000 - $80,000 base salary DOE2. Benefits &amp; PerksMedical, Dental, and Vision insurancePaid Sabbatical after 5 years of serviceGenerous Paid Time Off policy based on years of tenure40 hours of Paid VTO (Volunteer Time Off) per year401k plan with employer contribution matchCasual dress code and a fun and relaxed office cultureJob Type: Full-timePay: $70,000.00 - $80,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Accounting: 1 year (Required)</li><li>Client Onboarding: 1 year (Required)</li></ul>Work Location: Remote

Client Onboarding Specialist

Pest-SOS

Job Summary We are seeking a dynamic and proactive Client Success Specialist to join our team and drive exceptional client experiences. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with enthusiasm and professionalism. Your focus will be on fostering strong relationships, understanding client goals, and delivering tailored solutions that maximize satisfaction and retention. This position offers an exciting opportunity to work within a fast-paced environment where your communication skills and strategic mindset will make a meaningful impact on client success.Responsibilities<ul><li>Build and nurture long-term relationships with clients through regular communication and personalized support</li><li>Manage client accounts using tools to track interactions, preferences, and engagement metrics</li><li>Collaborate with sales, marketing, and product teams to ensure clients receive optimal solutions aligned with their business objectives</li><li>Assist clients in onboarding processes, providing training and resources to maximize platform utilization</li><li>Analyze client data to identify opportunities for growth, upselling, or renewal strategies based on customer needs and market trends</li><li>Address client inquiries promptly via phone, email, or virtual meetings, delivering exceptional customer service at every touchpoint</li><li>Support project management initiatives by coordinating timelines, deliverables, and stakeholder communication to ensure seamless execution of client projects</li></ul>Qualifications<ul><li>Proven experience in account management or customer success roles</li><li>Strong project management skills with the ability to juggle multiple priorities efficiently</li><li>Familiarity with CRM platforms for tracking client interactions and data analysis</li><li>Excellent communication skills&mdash;both verbal and written&mdash;with the ability to convey complex information clearly and persuasively</li><li>Knowledge of sales processes, customer relationship management strategies, and marketing principles</li><li>Analytical mindset with the ability to interpret data insights for strategic decision-making</li><li>Demonstrated ability to deliver outstanding customer service while maintaining professionalism under pressure</li></ul>Join us if you&rsquo;re passionate about creating positive client experiences, thrive in collaborative environments, and are eager to grow your career in a vibrant organization dedicated to success!Pay: $18.00 - $20.00 per hourBenefits:<ul><li>Paid time off</li><li>Paid training</li><li>Work from home</li></ul>Work Location: Remote

Client Success Specialist

Copia Resources WA, Inc.

Who We Are &amp; Why This Role Matters:Copia Resources isn't just another company. We are building an empire in the environmental services industry, redefining what waste management looks and feels like for multi-unit residential and commercial communities. We move fast, we solve problems, and we don't settle for good enough.The Client Development Specialist is the glue that holds our client relationships together and the engine that keeps our sales team moving. This is not a passive support role. You will own client communication, support deal flow, manage onboarding, identify growth opportunities, and be the person clients call when they need something done fast.If you thrive in a high-volume, high-accountability environment where no two days look the same, this is the role for you.What You&rsquo;ll Do - Client Relationship Management<ul><li>Serve as the primary day-to-day point of contact for an assigned territory of clients. Responsive, proactive, and solution-oriented</li><li>Build genuine relationships with property managers, on-site staff, and key decision-makers across your accounts</li><li>Conduct periodic check-ins and site visits to stay ahead of service concerns and strengthen client loyalty</li><li>Lead client onboarding from contract signature through successful launch, coordinating with Field Operations, haulers, and internal teams to ensure a smooth start</li><li>Host periodic account reviews to assess performance, surface opportunities, and deepen the partnership</li></ul>What You&rsquo;ll Do - Sales Support &amp; Revenue Growth<ul><li>Partner closely with the BDM and Director of Sales to support active deals. Prepare proposals, gather data, coordinate logistics, and ensure nothing stalls</li><li>Proactively identify upsell and expansion opportunities within your assigned accounts and bring them to the attention of the sales team</li><li>Assist in packaging and presenting service agreements, turning around polished documents with accuracy and speed</li><li>Support pipeline management by keeping CRM records, client notes, and follow-up tasks current</li></ul>What You&rsquo;ll Do - Service Coordination &amp; Problem Solving<ul><li>Act as the liaison between clients, Field Operations, customer service, and third-party haulers. You connect the dots and make things happen</li><li>Resolve service issues quickly and completely: missed pickups, bin placement, schedule changes, hauler coordination, and anything else that comes up</li><li>Escalate when needed, but always with a proposed solution in hand</li><li>Coordinate with BPO partners and internal departments to streamline service delivery</li></ul>What You&rsquo;ll Do - Administrative &amp; Operational Excellence<ul><li>Manage email and phone communications with urgency. Client inquiries deserve a response within 30 minutes during business hours</li><li>Keep account records, task lists, and project timelines accurate and up to date at all times</li><li>Support special projects, reporting needs, and cross-regional coverage as assigned</li><li>Work hours: 7:00 AM &ndash; 4:00 PM, Monday through Friday; availability required on select holidays</li></ul>What We&rsquo;re Looking For:<ul><li>2+ years of experience in account management, inside sales, or client-facing customer service in a professional office setting</li><li>A strong communicator (written, verbal, and in person) who can represent Copia with confidence and professionalism</li><li>Organized and detail-oriented. You track everything, miss nothing, and follow through every time</li><li>Tech-proficient. Comfortable with Mac, Microsoft Office (Word, Excel), and picking up new platforms quickly</li><li>Calm under pressure, fast on your feet, and committed to finding solutions rather than assigning blame</li><li>A team player who also knows how to work independently and prioritize without being told</li><li>Comfortable with occasional local travel for site visits and client meetings</li><li>Experience with Salesforce or a comparable CRM is preferred</li><li>Bilingual in Spanish is a plus, not a requirement</li><li>Associate's degree required; Bachelor's preferred</li><li>Valid driver's license with 3+ years of clean driving history and reliable transportation required</li></ul>Compensation &amp; Benefits:<ul><li>Hourly compensation: $26.00 - $30.00 per hour, commensurate with experience</li><li>401(k) with company match</li><li>Medical, dental, vision insurance</li><li>Paid time off</li></ul>Why You Want to Work Here:<ul><li>You'll be challenged every day and you'll grow because of it</li><li>You'll report directly to the Director - someone who has built our sales process from the ground up and will invest in your success</li><li>You'll be part of a company that is actively redefining an industry. Environmental services done right, at scale</li><li>We promote from within. The people who build this will lead it.</li><li>Your effort is the ceiling.</li></ul>Pay: $26.00 - $30.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>account management or B2B sales: 2 years (Required)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>License/Certification:<ul><li>drivers license (Required)</li></ul>Ability to Commute:<ul><li>Renton, WA 98055 (Required)</li></ul>Willingness to travel:<ul><li>25% (Required)</li></ul>Work Location: In person

ibex. Pakistan

<div>
 ibex. Pakistan has a recent job vacancy for a Client/Customer Support Specialist in Islamabad or Rawalpindi. The candidate will be a key member of the customer service team, and will be tasked with assisting clients/customers by actively listening to their concerns, answering their questions, and resolving their issues related to the company&rsquo;s products or services.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach and be passionate about working in a dynamic customer support environment. This role is perfect for students or those looking for fresh graduate jobs in Islamabad!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site job in ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per the requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Follow up with clients/customers to ensure their issues are resolved and they are satisfied with the service provided
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Work closely with other members of the client support team and other departments, to ensure a smooth and efficient support experience is provided to the clients
 </li>
 <li>
 Participate in training sessions and team meetings to stay updated on the company&rsquo;s products, services, and support processes
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, particularly in MS Excel and MS Word
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 </ul>
</div>

Client Support Specialist

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