client success director

Truveris

<div><div><div>Customer Success Director</div><div>
ABOUT US</div><div>
Truveris is a pharmacy cost containment company dedicated to reducing pharmacy costs and driving transparency for employers and benefit consultants. Our proprietary, data-driven technology and deep industry expertise empower smarter pharmacy benefit decisions through contract optimization and PBM oversight. Independent and unbiased, Truveris delivers measurable savings and accountability across every pharmacy program. For more information on our solutions, visit www.truveris.com.</div><div> 
Position Summary 
Truveris is hiring a Strategic Customer Success Manager to manage our most strategic public and private sector clients, overseeing 3&ndash;5 of our top accounts. This role, reporting to the VP of Customer Success, will drive 100% client retention, own Truveris service renewals with assigned accounts, and provide expertise in PBM contracting. This role requires executive presence to build trust and influence at the highest levels of client organizations and internally within Truveris. The role is fully remote, with some travel required for client visits.</div><div> 
Key Responsibilities</div><div><ul><li>
Lead relationships for a small set of top-tier public sector and commercial accounts, ensuring 100% retention and measurable value.</li><li>
Own Truveris service renewals (scope, term, pricing) for assigned accounts in partnership with Sales/Legal.
</li><li>Advise clients on PBM vendor contracts (structure, pricing models, guarantees, compliance) and support RFP strategy, evaluation, and negotiation readiness with their PBM vendors.
</li><li>Influence senior leadership and cross-functional teams to deliver innovative solutions and exceptional service for key accounts.
</li><li>Identify opportunities to expand Truveris solutions and partnerships through consultative, data-driven engagement.
</li><li>Represent Truveris externally at client meetings as the voice of the customer.</li></ul></div><div> 
Qualifications</div><div><ul><li>
8+ years in pharmacy benefits management with deep PBM contract expertise (advising clients on vendor terms, pricing, guarantees, compliance).
</li><li>10+ years as a Customer Success Manager, Account Manager or similar account relationship role.
</li><li>Proven success managing public sector clients, including navigating government procurement and contracting processes.
</li><li>Demonstrated track record of owning account renewals and delivering 100% retention for large, complex accounts.
</li><li>Exceptional executive relationship management, negotiation, and communication skills.
</li><li>Strategic thinker with strong analytical and presentation skills to translate complex data into actionable strategies.
</li><li>Proficiency with Salesforce and Microsoft Office Suite.
</li><li>Some travel required for client meetings.</li></ul></div></div><div><div> 
Success Metrics</div><div><ul><li>
100% retention for directly managed accounts.
</li><li>Successful Truveris service renewals and long-term agreements.
</li><li>Growth in Truveris&rsquo; solution adoption within strategic accounts.</li></ul></div><div> 
Salary: $120K-$150K</div><div> 
Truveris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div><div>
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div><div>
Please review our CCPA/CPRA policies here.</div></div></div>

Customer Success Director

ASU Enterprise Partners

<div><h1 class="jobSectionHeader">Assistant Director, Client Solutions
</h1>The ASU Outreach Hub is a nonprofit organization that supports the outreach and transactional needs of the ASU public enterprise through marketing and engagement solutions that advance the university and strengthen its brand. It specializes in paid media outreach, data-driven insights and outreach to alumni, donors and targeted corporations.
The Assistant Director of Client Solutions in the ASU Outreach Hub leads the strategic planning and delivery for a portfolio of client accounts in addition to assisting the Director in leading a team of client solutions professionals. This role is responsible for assessing client needs, providing strategic marketing recommendations, developing plans and creative briefs, presenting solutions and results, and managing the execution of outreach and engagement campaigns, ensuring all deliverables meet high standards against goals. The Assistant Director of Client Solutions is a proactive, solutions-oriented marketing professional who brings structure to complexity and ambiguity, supporting client goals and collaborating with internal teams with clarity and accountability.
What you&rsquo;ll do<ul><li>
Assists the Director, Client Solutions in leading the Client Solutions team; provides strategic marketing insights, best-in-class marketing solutions and strong client management practices; and serves as liaison to other Outreach Hub leadership and units within Enterprise Partners and at ASU.</li><li>
Acting as a marketing solutions expert, is responsible for the vision, strategy, and results of complex, high-stakes and high-level projects and campaigns on behalf of executive-level clients and partners.</li><li>
Meets with client partners to understand their marketing needs and assess needs and fit within the Outreach Hub portfolio.</li><li>
Oversees and coordinates, with the client solutions managers, the annual updating of client marketing playbooks, including the completion of new playbooks.</li><li>
Responsible for selecting, hiring, training, evaluating, and promoting professional development opportunities for student workers.</li><li>
Assists in the creation and oversight of annual planning and implementation of goals, objectives, strategies and initiatives related to the Client Solutions portfolio.</li><li>
Builds and manages relationships with clients and partners; develops trusted advisor relationships with key clients, product owners and customer stakeholders.</li><li>
Actively leads and manages client calls and meetings by taking a central role in discussions.</li><li>
Educates clients on marketing solutions and best practices, makes recommendations, and delivers value-added solutions.</li><li>
Develops and manages marketing strategies, plans, projects, tactics, and core messages; makes recommendations, identifies opportunities, and leverages resources to achieve outcomes and objectives while amplifying multiple brands at scale.</li><li>
Bridges communications between client needs and internal team, working closely with marketing project management, creative and digital marketing teams to manage and coordinate the direction, design and production of multi-channel campaigns collateral, web and digital assets, social media, and other marketing channels to execute strategic goals, keeping projects on time and on budget.</li><li>
Gathers, shares, and acts on feedback from the client throughout projects, while delivering results.</li><li>
Collaborates, consults, and actively participates in new idea generation, brainstorming concepts, and makes recommendations for creative ways to accomplish goals.</li><li>
Problem solves and brings the right team members to the table, inside and beyond the department, to create solutions that adhere to brand, legal, and donor privacy standards, while keeping projects on time and on budget.</li></ul>
What you'll need<ul><li>
Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies.</li><li>
Strong leadership and management qualities with the ability to motivate and influence others to achieve results.</li><li>
Strong, collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone.</li><li>
Proven project management experience: managing multiple projects simultaneously; working effectively and efficiently with individuals and teams within a diverse environment; and strong experience using project management tools (including Wrike).</li><li>
Demonstrated knowledge of strategic communication and marketing principles.</li><li>
Knowledge and experience navigating multi-channel marketing campaigns; including knowledge of the principles and practices of visual design, printing, content and editorial, video production, digital and social mediums, UX and social media.</li><li>
Strong working knowledge of standard marketing tools (including content management systems, Google Analytics/SEO, social media, Salesforce, and Adobe Creative Suite).</li><li>
Must possess a customer-service philosophy and be able to handle problem solving and issue resolution.</li><li>
Ability to manage and prioritize multiple tasks and deadlines, and work collaboratively in a fast-paced, dynamic team environment.</li><li>
Proven creative and critical thinking skills, goal setting and attention to detail.</li><li>
Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information.</li><li>
Excellent listening skills with a strong ability to read people and adapt working style, communication, and responses accordingly.</li><li>
Skilled in exercising a high degree of judgment and diplomacy.</li><li>
Strong working knowledge of Microsoft Office Suite.</li></ul>
Relevant qualifications<ul><li>
Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or closely related field and seven (7) years of experience in a public relations/marketing role</li><li>
Experience in building status reports and reporting on campaign outcomes to clients</li></ul>
Preferred education and experience<ul><li>
Experience working on complex, high-level projects for executive-level clients in an advertising agency environment or in-house marketing team.</li><li>
Experience working in higher education.</li><li>
Experience working on marketing or fundraising campaigns for collegiate athletics programs.</li></ul>
Benefits<ul><li>
Hybrid work schedule. We work from home two days a week!</li><li>
Comprehensive benefits package, including medical, dental, and vision insurance</li><li>
401(k) plan with matching employer contribution</li><li>
22 days of vacation time</li><li>
11 holidays, including your birthday</li><li>
Parental leave</li><li>
Significant tuition reductions</li><li>
Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest</li><li>
$30 bi-weekly cell phone reimbursement</li></ul><div><div>
About ASU Enterprise Partners</div><div> 
ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University&rsquo;s reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty.</div><div> 
ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions.</div><div> 
At ASU Enterprise Partners</div><div> 
We serve</div><div>
ASU and one another with integrity, trust and compassion</div></div><div> 
We engage</div><div>
step up, own it, collaborate</div><div> 
We innovate.</div><div>
continuously, fearlessly, make decisions and take risks</div><div> 
We care</div><div>
that everyone feels respected and valued for who they are</div>
ASU Enterprise Partners is an Equal Opportunity Employer</div>

Assistant Director, Client Solutions

Naelaesthetics

Job description:At Tech BPO, we take pride in delivering top-quality services with innovation at the core of what we do. As a trusted leader in cost estimation services, we provide businesses across multiple industries with reliable, data-driven solutions that support smarter decision-making, efficiency, and profitability.We&rsquo;re looking for a Client Success Executive who will be the bridge between our clients and our internal teams, ensuring every client feels valued, supported, and successful in working with us.What You&rsquo;ll Do:<ul><li>Be the primary contact for clients, offering proactive support and ensuring they&rsquo;re satisfied at every step.</li><li>Build strong, lasting relationships by understanding clients&rsquo; business goals and cost estimation requirements.</li><li>Regularly check in with clients to address concerns, resolve issues, and maintain trust.</li><li>Guide new clients through the onboarding process, ensuring a seamless start to their journey with us.</li><li>Provide expert guidance on cost estimation strategies, timelines, and expectations.</li><li>Collaborate closely with internal teams to make sure deliverables are accurate, timely, and aligned with client needs.</li><li>Track client projects to ensure smooth progress and effective communication throughout.</li><li>Act quickly to resolve challenges, coordinating with relevant teams as needed.</li><li>Gather client feedback to identify service improvement opportunities.</li><li>Share insights and suggestions with the Client Success Manager and other teams to enhance the overall client experience.</li><li>Recommend product or service enhancements based on client feedback and industry best practices.</li></ul>What We&rsquo;re Looking For:<ul><li>1&ndash;2 years of experience in client success, account management, or customer support (experience in consulting or service-based industries preferred).</li><li>Background in cost estimation, construction, or related industries is a plus.</li><li>Strong verbal and written communication skills.</li><li>Excellent organizational and time-management abilities.</li><li>Comfortable handling multiple clients and projects at once.</li></ul>Why You&rsquo;ll Love Working With Us<ul><li>Provident Fund to help secure your future.</li><li>Health Insurance coverage for you and your family.</li><li>Performance-based incentives in dollars &ndash; your hard work truly pays off.</li><li>Appreciation Certificates to celebrate your milestones and achievements.</li><li>A supportive, growth-oriented environment with opportunities to sharpen your skills and gain</li></ul>Location : Township College Road LahoreTiming: 06:00PM to 03:00AMJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Client Success Executive

WGSN

<div>
 
 The role
 
 
 
 We're looking for a strong
 
 Client Services Executive
 
 to join our NAM team and become an integral part of our Client Services function.
 
 
 
 This is an office-based role out of our New York or LA office.
 
 
 
 
 Salary range - $57,388.00 - $70,000.00
 
 
 
 
 Working at WGSN
 
 
 
 
 Together, we create tomorrow
 
 
 
 A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.
 
 
 WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.
 
 
 
 Role Overview
 
 
 We are looking for a Client Services Administrator to be responsible for providing outstanding administrative and operational support to the WGSN Client Services, North America team. This role will be reporting to the Manager of Client Services, North America and will play a vital role in improving efficiency, client engagement and driving retention across the WGSN NAM portfolio.
 
 
 
 The team
 
 
 
 We have a high performing team who are diverse and based all over the US. The Client Success team works within the North American sales team. The team has worked incredibly hard over the past year to achieve outstanding results. They are true winners!
 
 
 You will be joining this integral team where support, learning and team spirit will allow you to settle comfortably into the role.
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Service a portfolio of Strategic and Enterprise partnerships for WGSN NAM, managing risk, identifying growth opportunities, create service account plans and perform educational sessions for retention purposes
 </li>
 <li>
 Exceed the expectations of our clients by showing best in class service and implement best practices to drive engagement for retention purposes
 </li>
 <li>
 Ensure monthly and quarterly KPIs are met in line with the business&rsquo;s retention rate
 </li>
 <li>
 Form a partnership with the Strategic Account Managers to anticipate risk, create mitigations and growth strategies for retention and reinforce the business&rsquo;s value proposition among set of users and accounts
 </li>
 <li>
 Resolve client issues on a case-by-case basis and proactively follow-up with clients to ensure needs are met within 24 hours
 </li>
 <li>
 Be proactive on client needs by staying up-to-date on all WGSN products and services and be a leader within your team on product knowledge
 </li>
 <li>
 Liaise with our product and technology departments on user testing of new products and enhancements; provide customer feedback to internal teams/stakeholders by different means
 </li>
 <li>
 Proactively engage with subscribers to demonstrate the value of WGSN&rsquo;s products and services, provide support that maximise our client&rsquo;s return on investment by way of: educational sessions, outgoing calls, customized outreach based on client needs and conduct weekly/monthly usage monitoring to create risk mitigation strategies to ensure retention goals are met
 </li>
 <li>
 Responsible for the adoption of WGSN&rsquo;s tool within NAM client base
 </li>
 <li>
 Puts forth new ideas for engagement, strategizes on creative ways for outgoing client communication and daily upkeep of internal records and communication via CRM tools
 </li>
 <li>
 Identify improvements to current processes that improve client services&rsquo; ability to provide outstanding client support
 </li>
 <li>
 Coach peers proactively in the NAM CS department to create skill lift that drive client growth/retention and contribute to overall team success; act as a team leader
 </li>
 <li>
 Tight time scales as needed
 
 
 
 
 
 </li>
 </ul>
 
 This list is not exhaustive and there may be other activities you are required to deliver.
 
 
 
 
 Skills, Experience &amp; Qualifications Required
 
 
 
 <ul>
 <li>
 At least 2 years of experience in a Client Success role
 </li>
 <li>
 Confident communicating with C-Suite executives
 </li>
 <li>
 Must have experience with Salesforce and Google Suite
 </li>
 <li>
 Applies understanding of how Client Success reinforces value and growth through the delivery of an exceptional service and engagement; is service-focused
 </li>
 <li>
 Strong attention to detail, excellent presentation and organizational skills required
 </li>
 <li>
 Exceptional communication and collaboration with the ability to work within a diverse client base to ensure best practices are applied with a high standard in line with business SLA&rsquo;s
 </li>
 <li>
 Understanding of the product design cycle, exposure to retail, lifestyle trends or creative industries is strongly desirable
 </li>
 <li>
 Excellent interpersonal skills, adaptability, positive attitude, ability to go the extra mile &amp; professionalism
 </li>
 <li>
 Understanding of the design cycle, exposure to retail, lifestyle trends or creative industries is needed
 
 
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 Our
 
 benefits and wellbeing
 
 package offers flexible benefits you can tailor to your own personal needs, including:
 
 
 
 <ul>
 <li>
 Paid Time Off &ndash; 15 days of vacation per year with an additional day for each year of service up to 20 days. WGSN also observes the 12 Federal holidays. We also offer 6 weeks of paid Parental Leave
 </li>
 <li>
 401(k) Retirement Savings Plan &ndash; allows employees to save and invest for their own retirement on a tax deferred basis. WGSN matches 50% of the first 6% contributed by employees
 </li>
 <li>
 Dental and Vision plans with MetLife
 </li>
 <li>
 Health Care with Anthem &amp; Blue Cross Blue Shield
 </li>
 <li>
 Life Insurance, AD&amp;D, Short and Long-Term Disability - all eligible employees receive coverage at no cost through Metlife
 </li>
 <li>
 Mental Health &ndash; WGSN provides many ways for employees to access mental health care including an Employee Assistance Program and inpatient, outpatient and virtual care if enrolled in an Anthem medical plan. Our EAP is available to all permanent staff, regardless of if you elect benefits
 
 
 
 
 
 </li>
 </ul>
 
 More About WGSN
 
 
 WGSN is the global authority on consumer trend forecasting.
 
 
 We help brands around the world create the right products at the right time for tomorrow&rsquo;s consumer.
 
 
 
 Our values
 
 
 
 
 We Are Everywhere
 
 
 
 The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.
 
 
 
 We Are Future Focused
 
 
 
 We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.
 
 
 
 We Are Rigorous
 
 
 
 We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.
 
 
 
 Our culture
 
 
 
 An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives &amp; reflect the global audience we work with.
 
 
 
 Inclusive workforce
 
 
 
 We are committed to supporting the
 
 environment and sustainability
 
 , including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.
 
 
 
 Recognising great performance
 
 is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.
 
 
 We offer a
 
 flexible working environment
 
 with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been&mdash;and will continue to be&mdash;actively encouraged here, but we do not offer full remote working.
 
 
 We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require
 
 any reasonable adjustments
 
 that would make you more comfortable during the process, please let us know so that we can do our best to support you.
 
 
 
 
 A Note for Applicants
 
 
 
 
 
 We use AI to help our team screen applications and identify candidates whose skills and experience match the role. This technology removes personal information to promote a fair and unbiased process. We believe this tool helps us find the best talent while maintaining transparency and fairness.
 
 
 
 
 
 A Note for Recruiters
 
 
 
 
 
 Thank you so much for your interest in working with us at WGSN! Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together. Since we focus on these established partnerships, we&rsquo;re unable to respond to unsolicited contacts or CVs from outside our PSL. But don&rsquo;t worry! If we decide to explore new partnerships, we&rsquo;ll be sure to reach out.
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Movn Health

<div>Location: Remote (East Coast / Southeast preferred) | Reports to: CEO | Travel: ~50% (variable)
<h1 class="jobSectionHeader">About Movn Health</h1>
Movn Health is redefining how people recover from heart disease. As the nation's leading virtual cardiac rehabilitation and cardiovascular care provider, our mission is to help every person live a longer, stronger, and more confident life after a heart event. Developed in collaboration with Stanford University and grounded in decades of published clinical research, Movn delivers a recovery experience that is personalized, compassionate, and proven to improve outcomes. Our fully virtual program makes world-class cardiac rehab accessible from home &mdash; helping patients build lasting heart-healthy habits while reducing hospital readmissions and costs for our partners. At Movn Health, we believe heart care should be human, proactive, and accessible to everyone &mdash; and we're building the future of cardiac recovery to make that vision real.
<h1 class="jobSectionHeader">The Role</h1>
We're looking for a Director of Customer Success who is equal parts relationship-builder and revenue orchestrator. This is not a passive account management role &mdash; you'll be the person who turns satisfied partners into enthusiastic referral champions, and who brings the right intelligence back into the organization to unlock growth across payer contracting, new business lines, and marketing.
You'll work in close partnership with the CEO on revenue strategy, serving as the connective tissue between our clinical outcomes and the provider and payer partners who refer patients to us. You'll be on the road regularly &mdash; meeting cardiologists, practice managers, and hospital administrators &mdash; with a particular focus on the Northeast corridor and Mid-Atlantic, while covering national accounts as the business scales.
You'll own the full post-sale lifecycle: onboarding, engagement, referral growth, renewals, and expansion. You'll also be expected to deliberately pursue a measured volume of new logo opportunities &mdash; particularly where your existing relationships open doors. And critically, you'll serve as the eyes and ears of the field - bringing partner intel back to payer contracting, ops, and marketing and bringing new changes to help the whole revenue engine move faster. 
<h1 class="jobSectionHeader">What You'll Own</h1>
<ul><li>Grow qualified referral volume across existing hospital, cardiology group, and health plan partnerships &mdash; nationally, with depth in the Northeast and Mid-Atlantic</li><li>
Drive renewals and achieve &gt;100% Net Revenue Retention through upsells, site expansions, and consistent partner engagement</li><li>
Activate new provider groups under existing payer agreements</li><li>
Activate payer partnerships in regions to maximize company impact</li><li>
Serve as a cross-functional intelligence hub &mdash; bringing field insights to payer contracting, marketing, and operations to accelerate payer enrollments, new business line activation, and patient conversion</li><li>
Deliberately identify and pursue a target number of net-new sales opportunities per quarter, in close partnership with new sales team</li><li>
Build and execute a standardized implementation and onboarding playbook for new partner launches, lay the groundwork for a scalable customer success function &mdash; with the expectation of building and leading a team as volume grows</li><li>
Run a consistent QBR cadence with all key partners, translating operational and clinical outcomes into compelling value narratives</li><li>
Turn top-performing partners into active referral advocates and case study participants</li></ul>
<h1 class="jobSectionHeader">What You Bring</h1>
<ul><li>7&ndash;10 years in customer success, account management, or provider/payer relations in digital health, cardiovascular care, or chronic disease management</li>
Demonstrated success growing a book of business<li> $2M through referrals, renewals, and account expansion</li><li>
Experience navigating hospital systems, cardiology groups, and payer-provider dynamics</li><li>
Proven ability to translate clinical outcomes data into business value for non-clinical stakeholders</li><li>
Established network in the Northeast / Mid-Atlantic healthcare market strongly preferred</li><li>
Clinical or allied health background (RN, Exercise Physiologist, PA, etc.) a meaningful plus</li><li>
Comfortable with ~50% travel, including frequent in-person visits to partner sites</li><li>
Bachelor's degree required; MHA, MBA, or clinical graduate degree preferred</li></ul>
Who You Are
<ul><li>A natural connector who earns trust quickly and invests in relationships for the long haul</li><li>
Mission-oriented &mdash; you care deeply about patients getting access to life-changing care</li><li>
Metrics-driven &mdash; you track referral trends, NRR, pipeline, and partner health with rigor</li><li>
Growth-minded &mdash; you see customer success and sales as two sides of the same coin</li><li>
A future team-builder &mdash; you're already thinking about how to scale what you build</li><li>
Startup-ready &mdash; you move fast, make decisions with imperfect information, and want to see your work directly change lives</li></ul>
Compensation &amp; Benefits 
<ul><li>Medical, dental, and vision insurance &mdash; fully or 90% employer-paid</li><li>
Unlimited PTO</li><li>
All business travel reimbursed</li><li>
Home office stipend</li><li>
Stock options at Director-level seniority, vesting over 4 years with a 1-year cliff</li></ul></div>

Director of Customer Success

EnableComp, LLC

<div><div>EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM&trade; intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers&rsquo; Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. 
</div>
<div>Position Summary</div>
<div>
The Vice President, Client Success (VP) is responsible for cultivating positive, long-term relationships across the EnableComp client base in partnership with internal EnableComp operations and sales leadership. The VP is responsible for interacting with customers on an executive level; and acting as an extension of the client; understanding and communicating agreed upon expectations to internal departments and increasing the market share of business by providing service that meets and exceeds customer expectations. Through ongoing communication, the VP delivers the highest level of client service and ensures product and service success at each client site.
</div>
<h3 class="jobSectionHeader">The Job Responsibilities Include</h3><div>
<ul><li>Client Relationship/Management: 25%</li>
<li>Collaboration with other EC functions: 25%</li>
<li>Client Business Reviews and Meetings: 25%</li>
<li>Introducing and selling new solutions to existing clients, including having a target sales quota: 25%</li>
<li>Participate in entirety of Client Lifecycle. Sales process, Implementations, Project Go Lives, Business Reviews, and identify additional Cross Sell opportunities</li>
<li>Will oversee all Client Success activities for designated clients within the assigned Region.</li>
<li>Will oversee 4-5 directors of Client Success acting as a mentor and team lead ensuring they hit all of their goals</li>
<li>Communicate and coordinate with Senior Vice President, Client Success to ensure all job duties as assigned are executed professionally and timely in accordance with EnableComp standard.</li>
<li>Acts as an &ldquo;ambassador&rdquo; for a fast-paced, detail oriented supportive team by facilitating friendly, courteous, efficient, and well-presented service to assigned clients.</li>
<li>Manages certain KPI metrics visible to the EnableComp ELT team and Board of Directors, including NPS scoring and client retention goals.</li>
<li>Uses a consultative approach to best serve each client to ensure we are delivering the right services at the right time to meet each client&rsquo;s needs.</li>
<li>Reviews, understands and tracks assigned client&rsquo;s performance goals and meets regularly with our clients to review their status and progress with an emphasis on highlighting EnableComp&rsquo;s value proposition and ROI across product lines.</li>
<li>Ensures EnableComp&rsquo;s monthly and quarterly reporting packages are generated and delivered to assigned clients timely, and that they consistently reflect the pertinent EnableComp metrics and benchmarks.</li>
<li>Collaborates with internal teams to develop and implement client specific strategies and action plans for communication, resolution of open internal/external items and maximization of current and future revenue, including the identification of cross-sell opportunities.</li>
<li>Schedule and attend regular meetings or conference calls with assigned clients to discuss current status and reports and ensures the necessary EnableComp team members contribute appropriately for the meetings.</li>
<li>Develop agendas and other presentation materials, create meeting summaries and generate meeting deliverables.</li>
<li>Assist Implementation with the roll out of any process update/rollout initiatives and manage client deliverables post-implementation.</li>
<li>Manage and control client obligations, maintaining a high level of customer satisfaction at all levels of the organization.</li>
<li>Identify cross-sell opportunities within the assigned client base, escalating to the assigned outside sales executive for applicable territory/client. Escalates to Sales Executive when needed.</li>
<li>Participates in internal client account review meetings (sales forecast, at risk, etc.).</li>
<li>Use of independent judgement and discretion as it relates to responsibilities detailed above.</li>
<li>Other duties as required.</li>
</ul></div><h3 class="jobSectionHeader">Requirements &amp; Qualifications</h3><div>
<ul><li>Bachelor&rsquo;s Degree in Business, Sales/Marketing or other related field of study</li>
<li>Must have 7-10 years demonstrated experience in account management in the healthcare technology industry, namely engaging hospital revenue cycle management.</li>
<li>Equivalent combination of education and experience will be considered.</li>
<li>Experience with claims billing and IT/EDI systems preferred.</li>
<li>Experience with CRM software (e.g. Salesforce.com)</li>
<li>Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).</li>
<li>Timely and regular attendance.</li>
<li>Equivalent combination of education and experience will be considered</li>
<li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.</li>
</ul></div><h3 class="jobSectionHeader">Special Considerations &amp; Prerequisites</h3><div>
<ul><li>Practices and adheres to EnableComp&rsquo;s Core Values, Vision and Mission.</li>
<li>Effective polished professional presentation skills for developing/communicating analytics, results and ROI to all stakeholders.</li>
<li>Strong passion for serving the needs and expectations of the client.</li>
<li>Must be a self-starter and able to work independently as well as partner and collaborate with internal departments and leaders.</li>
<li>Excellent written and oral communication skills to communicate with internal stakeholders and external clients.</li>
<li>Demonstrated experience managing stressful situations effectively through difficult conversations, communicating obstacles, challenges and developing action plans to present to management.</li>
<li>Demonstrates a consultative relationship style both internally and externally; is a team player and has a positive-can-do attitude.</li>
<li>Strong analysis and problem-solving skills.</li>
<li>Must be able to manage conflicting priorities, while being extremely adaptable and flexible.</li>
<li>Up to 30% travel required.</li>
</ul></div><div><div>EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.</div>
<div></div>
<div>EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.</div>
<div></div>
<div> Don&rsquo;t just take our word for it! Hear what our people are saying:</div>
<div>&ldquo;I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.&rdquo; &ndash; Revenue Specialist</div>
<div></div>
<div>&ldquo;I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.&rdquo; &ndash; Supervisor, Operations</div>
</div>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Vice President, Client Success - West (REMOTE)

Stellar Health

<div>About Stellar Health:
Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.
At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.
Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, &amp; Primary Venture Partners) with an established product &amp; proven operating model. We&rsquo;ve shown that we make a real difference for physician practices and their patients.
The Director of Provider Success, Market Performance will be responsible for leading and driving performance of our largest markets. The Market Performance team is responsible for ensuring that the healthcare organizations participating in the Stellar program are engaged, using the Stellar App effectively, and closing critical care gaps for patients. Reporting to our Senior Director, Market Performance, this role will have four key areas of focus:<ul><li>
Team Leadership: Lead a team of high performing managers and individual contributors. Support all activities related to driving provider engagement and performance. Develop and grow talent.</li><li>
Relationship Development with Provider Organizations: build and foster relationships with executive stakeholders at our most strategic provider organizations to drive engagement and growth.</li><li>
Provider Network Performance Management: Utilize data to track network and market trends, making actionable, data-informed recommendations for team strategy. Partner with your team on executing on that strategy to drive provider performance.</li><li>
Cross-functional collaboration and problem-solving: Build strong partnerships with your key market counterparts in Customer Success and Enterprise Growth and across the organization with the broader Operations team, Network Growth, and Product Teams.</li></ul>
What you'll do:<ul><li>
Oversee, grow, and develop one of our key markets, including the direct management of team managers and various levels of individual contributors</li><li>
Deliver on key provider success metrics for your market</li><li>
Coach and partner with your team on building and developing relationships with your market&rsquo;s medical groups, with a focus on executive-level relationships</li><li>
Serve as a point of escalation for key strategic providers in your market</li><li>
Partner closely with your Customer Success and Enterprise Growth partners to drive the strategy for your market, including being accountable for ARR and provider and customer performance</li><li>
Leverage data to inform decisions and recommendations on where the team should focus its efforts, adjust strategy, prioritize initiatives, and develop new tactics</li><li>
Work with the broader Provider Success leadership team to develop and implement scalable processes and playbooks</li><li>
Collaborate with cross-functional teams to advocate for product/process changes that will result in improved provider experience and performance</li></ul>
Skills and Experience:<ul><li>
At least 8 years of experience in a healthcare operations role</li><li>
At least 5 years of experience in a people management role, with demonstrated success in hiring, coaching, mentoring, and developing a high performing team</li><li>
Recent experience in Population Health, Clinical Operations, or Value Based Care organization is a must</li><li>
An in-depth understanding of the responsibilities of various roles within a provider&rsquo;s office. Demonstrated ability to build stakeholder relationships with these roles.</li></ul><ul><li>
Excellent data analysis skills, including the ability to utilize Excel and BI tools to understand challenges</li><li>
Ability to communicate and build immediate trust across all levels of internal and external stakeholders (from front-desk users to executive teams of large health systems)</li></ul> 
Perks &amp; Benefits:
Stellar offers a carefully curated selection of wellness benefits and perks to our employees:<ul><li>
Medical, Dental and Vision Benefits</li><li>
Flexible PTO</li><li>
Universal Paid Family Leave</li><li>
Company sponsored One Medical memberships and Citibike memberships</li><li>
Medical Travel Benefits</li><li>
A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations</li><li>
Stock Options &amp; a 401k matching program</li><li>
Career development opportunities like Manager Training, coaching, and an internal mobility program</li><li>
A broad calendar of company sponsored social events that for our in-office and remote employees</li></ul>
Diversity is the key to our success. Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.
We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.
Stellar Health Employment Privacy Notice
At Stellar Health, your privacy and security as a job seeker is a priority no matter where you are in the interview process. As recruiting scams have become more prevalent, please take note of the following practices to ensure the legitimacy of any interaction with our team.<ul><li>
Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an @stellar.health email address.</li><li>
Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.</li><li>
We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the Stellar Health People Ops Team with an @stellar.health email address.</li></ul>
If you are ever unsure whether you are in contact with a legitimate Stellar Health teammate, please contact people-team@stellar.health. If you believe you've been a victim of a phishing attack, please mark the communication as &ldquo;spam&rdquo; and immediately report it by contacting the U.S. Federal Trade Commission.
Compensation Range: $180K - $220K</div>

Director, Provider Success

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