client success director

AtkinsRéalis

<div><h2 class="jobSectionHeader">Overview</h2>
The Client Lead shall be directly responsible for managing the relationship, experience and account for the designated Client in Saudi Arabia. They shall identify service agnostic opportunities for growth, oversee and manage win work activities, resolve conflicts with the Client and act as the single point of contact between the Client and AtkinsR&eacute;alis. They will also be responsible for the performance of the Client account from a revenue, EBIT &amp; Net Promoter Score (NPS) perspective as outlined within the Market yearly targets.
The various measurable aspects to this role and associated KPI's'are as follows:
<ul><li>Client Relationship &ndash; Develop and maintain a strong business relationship with the Client, acting as the single point of contact between AtkinsR&eacute;alis and Client. Develop, own and coordinate the internal Client Zipper Plan ensuring efficient and appropriate relationships are built at all levels of the Client organisation.
</li><li>Account Management &amp; Strategy &ndash; Achieve performance targets for the Client account, as aligned with the Market, LRP and Business Plan. This includes achieving targets for P&amp;L, revenue and account growth.
</li><li>Client Perception &amp; Project Feedback &ndash; Collect regular Client Perception and Project Feedback to monitor client satisfaction, contributing to the Market and Middle East NPS.
</li><li>Business Development (cross selling) &ndash; Support the business in identifying and pursuing new opportunities to strengthen existing service offerings and service agnostic perspective. This is applicable for the Market, the Middle East and holistically for AtkinsR&eacute;alis.
</li><li>Win Work Regional Bid Performance &ndash; Achieve a commission win rate in line with the LRP target areas.
</li><li>Resource Management &ndash; Collaborate with the Market Director and Capabilities to identify skills and capabilities required now and, in the future, inputting into 'strategic resource demand planning' where appropriate.
</li></ul><ul><li>Leadership &amp; Vision (Accountable, Inspiring, Inclusive, Collaborative &amp; Integrity) &ndash; Provide leadership and demonstrate positive AtkinsR&eacute;alis behaviours Performance defined by team feedback through pulse surveys and other feedback avenues.
</li><li>Nationalisation Targets &ndash; Responsible for achieving required contribution to Nationalisation targets</li></ul><h2 class="jobSectionHeader">
Your role</h2>
Profitable Delivery
Overall responsibility for the client relationship and management of the account within the Middle East business. This includes but is not limited to:<ul><li>
KAM &amp; Client Development &ndash; KAM &amp; Client Development activities are to be undertaken, with the principal focus of developing a service agnostic, profitable and resilient relationship.</li><li>
Bid Reporting &ndash; Provide weekly feedback and insight to the Market Director confirming available or upcoming opportunities and outlining recommendations on which bids to respond to.</li><li>
Proactive Win Work &ndash; Engage proactively with the Client to define opportunities prior to bids being released and incorporate these opportunities into our pipeline tool.</li><li>
Revenue Management &ndash; Proactively manage NPS, Revenue and EBIT KPI's'associated with the account throughout the year, utilising the financial tools and techniques as defined by the business.</li><li>
Capture Planning &ndash; Support 'Client Value Proposition' workshops &amp; strategy development to align services with client needs (supported by Capabilities).</li><li>
Bid Reviews &amp; Bid Drafting &ndash; Actively participate in the bid process for opportunities for the Client, either in a Bid Director, Bid Reviewer or contributor role as defined by the Market Director. Develop win themes and provide insights on successful but competitive pricing positions. As required, manage the bid budget and liaise with the business to identify and engage the correct SME's (supported by Capabilities) for bid development and answers.</li><li>
Risk Strategy &ndash; Identify and contribute to the development of risk strategies and provide recommendations for relevant approvers.</li><li>
Project Review (process) &ndash; As required, engage in the project review process and proactive management of commercial performance.</li></ul>
Market Lead &ndash; Operational Excellence
The role shall ensure that the best tools, techniques and approaches are utilised to enhance client engagement and experience (supported by Capabilities). Identify improvements to enhance the commercial performance of the account. This includes:<ul><li>
Market Risk Management &ndash; Advise the Market Director on specific Client risks and relevant mitigation plans. Contribute to a quarterly Market risk management plan.</li><li>
Market Trends &ndash; From your relationship with the Client, share key trends and future outlooks as required to develop a AtkinsR&eacute;alis capability to meet the needs of the Client.</li><li>
Conflict &amp; Issue Resolution &ndash; Accountability for resolving any conflicts or issues arising with Client, including technical, commercial or other, engaging subject matter experts where appropriate.</li><li>
Project Delivery Oversight &ndash; Responsibility for all projects within the [account to ensure that delivery aligns with the contractual commitments and manage team performance accordingly.</li><li>
Escalation &amp; Conflict Resolution &ndash; Act as a primary point of contact to resolve conflicts or issues with the Client. This includes resolving technical, commercial or other conflicts, bringing in appropriate subject matter experts when necessary.
</li></ul>Leadership &amp; Management
Ensure positive behaviours and responsibilities are encouraged, developed and endorsed of the following:<ul><li>
Collaborative Behaviours &ndash; Lead by example and demonstrate critical behaviours of accountability, inspiration, collaboration, inclusivity and integrity to foster collective growth and success.</li><li>
Learning &amp; Development &ndash; Identify and drive development and inspire the Market resources in line with both the organisation goals and the career aspirations of the individuals. Specifically, train and develop client account managers and ensure appropriate succession planning.</li><li>
Technical Excellence &ndash; Oversee and ensure best in class delivery of projects associated with the account.</li><li>
Lessons Learnt &ndash; Contribute to the Market lesson learnt log to identify areas for improvement and collaboratively develop robust and clear action plans. Apply relevant and pertinent lessons learnt to the Client relationship and account management activities.</li><li>
Digital Transformation &ndash; Support the wider Market on incorporating 'digital' into services to create value propositions.</li><li>
PDR &amp; Team Development &ndash; Assist inclusively in the successful delivery of PDR's'and career development for resources within the Market (supported by Capabilities).</li></ul>
Project Leadership<ul><li>
Ensure the project is successfully delivered and be the direct client interface for:</li><li>
Accountable for the end-to-end leadership, management and delivery of all aspects of the project. This includes project management, timeliness, quality, risk management, project financial performance and scope management of the projects, in line with the AtkinsRealis methodology.</li><li>
Accountable for successful close out of commercial fee and contractual negotiations with the Client and their representative.</li><li>
Accountable for the establishment of the project, including resourcing from Delivery Centres and Offices, project set up, Work Breakdown Structure (WBS), program development, milestone establishment, scope changes and variations.</li><li>
Demonstrate care about the well-being of themselves and others, through actively participating in and driving OHS activities.5.</li><li>
Build and lead whole project delivery teams and work with the Discipline Leads to secure required resources.</li><li>
Ensure project delivery activity is in line with Company standards and client expectations.</li><li>
Ensure effective closeout and debrief occurs with Client, Client Relationship Executive (CRE), People Manager and Project Manager</li></ul>
Key Interfaces (Others)<ul><li>
Marketing and Communications &ndash; Collaborate with 'Marketing and Communications' team to develop tailored Client presentations and marketing materials.
</li><li>Growth &amp; Sales Team &ndash; Engage with the Win Work team to ensure accurate pipeline forecasting, CRM management and account management strategies.</li><li>
Peer Review &ndash; As required, provide Peer Review activities for adjacent Capability, Markets and Strategic Programs.</li><li>
Performance Feedback (service levels) &ndash; As required by the Market Director, communicate client perception and project feedback on Market performance &ndash; deliverables, people, financial - positive or negative (integrity).</li></ul><h2 class="jobSectionHeader">
About you</h2><ul><li>
Direct experience in account management and running a successful P&amp;L
</li><li>Background with client facing and experience roles
</li><li>Degree in a related discipline (engineering or equivalent) and/or Minimum 10* years' experience in a senior role.
</li><li>Strong client management skills and be able to sustain and drive profitable growth for AtkinsR&eacute;alis.</li><li>
Proven experience in a client-facing role, managing relationships and accounts, preferably in the Middle East.</li><li>
Experience in Profit &amp; Loss management.</li><li>
Exceptional communication, negotiation and presentation skills.</li><li>
Skilled in managing complex commercial and contractual elements of account management.</li><li>
Provide oversight and lead fee proposals and ensure fee proposals are competitive and profitable based on their extensive experience.</li><li>
Lead in targeted Marketing and Business Development.</li><li>
Mentor for top talent.</li></ul><h2 class="jobSectionHeader">
Rewards &amp; benefits</h2>
Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.
This includes:<ul><li>
Tax-free salary.</li><li>
Life insurance coverage.</li><li>
Medical insurance.</li><li>
Annual leave balance.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Transportation &amp; housing allowances.</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition..</li></ul><h2 class="jobSectionHeader">
About AtkinsR&eacute;alis</h2>
We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</div>

Client Lead / Director

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
Reporting to: Marketing Director.
Location: Dubai, United Arab Emirates. 
Position Purpose:
Own overall Customer Loyalty Strategy for Sephora Middle East. Provide expertise and leadership to define and implement customer loyalty strategies that successfully build profitable, long-term customer relationships across all channels. Partner with cross-functional teams, business partners, and channel execution groups to define and design an impactful promise for the loyalty program, and to ensure proper implementation, activation and measurements are in place. Lead the development of experience and communications strategies rooted in business and brand goals, customer data and channel-level best practices. Provide strategic direction into the data and technology needed to support the implementation and execution of the loyalty strategy and specific program management. 
You will excel and enjoy this position if you are ready to actively handle the following missions:
Strategy
<ul><li>Lead the development and execution of CRM strategy and function, including data gathering and quality, database understanding, targeting, marketing deployment and loyalty program enhancement and management.</li><li>
Evolve and optimize email, direct mail, SMS and touchpoint strategy to maximize customer loyalty and drive retention</li><li>
Evolve loyalty program to be a powerful loyalty driver that is consistent with the vision of the brand</li><li>
Drive strategic decision making through effective communication at a senior management level</li><li>
Support cross functional initiatives by serving as a thought leader across the company, providing consultation and best practices for CRM and customer engagement.</li><li>
Define key priorities for implementation and technologies needed and build data supported Business cases for strategic solutions</li><li>
Lead strategy roadmap and end-to-end execution of lifecycle campaigns to increase conversion and success against KPIs by leveraging channels</li><li>
Establish strong relationship with Products, Data science, Design, and other counterparts, collaborate on prioritization for roadmap and resolve dependencies</li><li>
Lead, manage and optimize all customer service processes and call center directives to ensure the best in class customer service from our call center teams.</li></ul> 
Customer Insight
<ul><li>Set KPIs targets and assess the impact of CRM project short and long term</li><li>
Conduct market research in partnership with the central team to better understand new consumer expectations and rework the loyalty promise accordingly</li><li>
Prioritize and scope analysis request from cross functional teams (Marketing, retail, e-commerce) to ensure the right level of support is provided in a timely way (store cannibalization, retention of B&amp;M customers online during lockdown&hellip;)</li><li>
Establish analytics and reporting structure to educate other leaders about customers and CRM tactics</li><li>
Drive analysis of customer value and behavior data to produce actionable insights to embed onto life cycle campaigns that drive business strategies and value</li></ul> 
Loyalty Program<ul><li>
Define and manage the SBP marketing plan / calendar including all activations and brand priorities in partnership with omnichannel and category teams ensuring smooth coordination with external and internal teams.</li><li>
Manage all aspects of marketing, media planning and PR related to the Loyalty program as well as the execution of the related direct marketing campaigns (target, offer&hellip;)</li><li>
Interpret campaign performance data and turn them into actionable business insights and communication guidelines</li><li>
Build story telling for the brands using reports to show the profitability of participating/ contributing to the loyalty program gifts</li><li>
Partner with Category Managers teams to lead the negotiation with brand suppliers on gifting and offers that will be used for the program</li><li>
Monitor closely on all the plans implementation, schedule and activities for all markets and offers to guarantee the consistency and right the image of SBP in all materials.</li><li>
Develop Beauty Pass members experiences that money can&rsquo;t buy and leverage on personalization to create unique customer journey to pamper our best members and grow their engagement.</li><li>
Build the brand love for the loyalty program buy building a strong promise and communicating loudly about the perks.</li></ul> 
 Team Structure &amp; Talent Management<ul><li>
Recommend appropriate organizational, budgetary and resource changes as needed.</li><li>
Develop key structures and workflows that contribute to the success of the CRM team and coordination with local and cross functional teams.</li></ul> 
Do not hesitate to apply if you have:<ul><li>
The successful candidate for this role is not only a strategic thinker and problem solver able to break down business needs into technical requirements.</li><li>
Preferred experience of 6-8 years in Retail/Consumer Goods/FMCG or/and Fashion Industry with excellent track record of CRM/Loyalty Programs.</li><li>
Arabic is preferred, not mandatory.</li><li>
She/He has a track record of being a cross-functional collaborator who can lead with influence and drive multiple priorities in a fast-paced environment by working closely with Product, Data Science, Engineering, Marketing, and Retails Teams and flexibility to travel.</li></ul> 
Here, you will find:<ul><li>
Community: In which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of Empowerment: Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead.</li><li>
Work that Brings Fulfilment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.</li></ul><div></div><div> 
Join us and belong to something beautiful</div></div>

CRM and Loyalty Director

Haynes and Boone, LLP

<div>Haynes Boone is reimagining knowledge management for the AI era. Following a review of the Firm&rsquo;s knowledge needs and priorities, the Director of Knowledge Management will carry forward a refreshed KM mandate: making the Firm&rsquo;s institutional knowledge, matter experience, practice judgment, and reusable work product easier to find, govern, trust, and use in day-to-day legal work.
 
 
This is a build-and-lead role for a program at an important inflection point. The Director will shape the operating model for capturing, governing, maintaining, surfacing, and improving knowledge over time; manage a team of KM attorneys; and work with practice leaders and cross-functional teams rather than serve as the sole content creator. The mandate is practical and ambitious: reliable starting points, better findability, AI-ready content collections, lawyer workflow integration, and feedback loops that keep the program useful and current.
Essential Duties
KM Strategy and Roadmap Execution:
<ul><li>Own and drive execution of the Firm's KM roadmap, including priorities, owners, timelines, and success measures.
</li><li>Lead and scale current and future KM attorneys, content specialists, and practice-aligned KM roles as the program grows.
</li><li>Translate practice pain points into practical KM projects, including precedent collections, playbooks, clause resources, checklists, matter profiles, and workflow improvements.
</li><li>Build the KM operating model, including central KM responsibilities, practice-aligned roles, contribution expectations, governance, escalation paths, and decision rights.
</li></ul>Knowledge Governance and AI-Ready Content:
<ul><li>Define standards for KM assets, including authority, ownership, currency, applicability, metadata, permissions, and deprecation.
</li><li>Lead development of practice-approved &quot;gold content&quot; and AI-ready content collections that attorneys can trust and that approved AI tools can be used as reliable source material.
</li><li>Partner with IT, Data Strategy, Records, Research, and practice stakeholders on taxonomy, naming, document profiling, source control, and knowledge architecture.
</li><li>Coordinate with Risk, Records/Information Governance, GC, IT, and practice stakeholders to ensure KM assets and AI-ready content collections account for confidentiality, ethical walls, client-specific restrictions, retention requirements, and appropriate-use limitations.
</li><li>Design lightweight contribution and review processes that reduce attorney burden while improving capture of reusable work product, rationale, and matter insight.
</li></ul>Practice Alignment and Attorney Enablement:
<ul><li>Partner with practice leaders, KM &amp; Innovation Attorneys, partner champions, and attorney contributors to identify high-value knowledge needs, set priorities, and maintain practice engagement.
</li><li>Set methodology and quality standards for practice collections, playbooks, clause banks, precedent libraries, and AI-ready content collections.
</li><li>Support onboarding, lateral integration, and practice training through usable KM resources and clear guidance on where to find trusted materials .
</li></ul>Workflow, Technology, and Decision Support:
<ul><li>Work directly with Practice Innovation product owners, engineers, IT, and vendors to shape, select, design, implement, and roll out knowledge capabilities embedded into search, drafting, AI, experience, and matter-management workflows.
</li><li>Define requirements for AI-enabled legal workspace, intranet, search, and retrieval capabilities, including how knowledge, experience data, expertise, and matter context should surface in lawyer workflows.
</li><li>Assess and prioritize AI and KM use cases based on the problem to solve, source quality, risk, governance needs, expected value, and attorney workflow fit.
</li><li>Capture decision-centered knowledge, including clause rationale, risk positions, playbook paths, matter context, and guidance on when particular approaches should or should not be used .
</li></ul>Measurement, Collaboration, and Sustainability:
<ul><li>Define and report progress and impact using practical metrics and qualitative feedback, including adoption quality, content use, lawyer confidence, workflow improvement, and knowledge-gap trends.
</li><li>Coordinate reporting across Practice Innovation, IT, Data Strategy, Research &amp; Competitive Intelligence, Business Development, Pricing, Risk, Talent, and practice leadership.
</li></ul>Reporting Relationship
The Director of Knowledge Management reports to the Director of Practice Innovation as part of the Practice Innovation function, which sponsors the Firm&rsquo;s KM strategy and AI-enabled workflow agenda. The Director will be a firmwide leader and close partner to practice leadership, providing the methodology, governance, and coordination needed for practice-aligned KM resources and attorney contributors.
Qualifications:
Experience/Knowledge
<ul><li>8+ years of relevant experience in law firm knowledge management, practice management, or legal operations.
</li><li>Strong understanding of law firm workflows, document lifecycle, precedent management, attorney adoption, and client service expectations.
</li><li>Experience creating, governing, or improving reusable legal resources such as templates, precedents, clause banks, playbooks, checklists, matter profiles, or knowledge repositories.
</li><li>Ability to work credibly with partners, associates, administrative leaders, product owners, IT, data, research, risk, and business development stakeholders.
</li><li>Strong execution discipline, judgment, communication skills, and discretion in handling confidential information.
</li><li>Firmwide KM strategy and execution; knowledge governance; AI-ready knowledge architecture; practice alignment; workflow design; cross-functional collaboration; attorney enablement; change management; sound professional judgment.
</li><li>Preferred experience selecting, designing, implementing, or rolling out AI-enabled legal tools, document management systems, experience platforms, intranets, taxonomy, metadata, or legal workflow tools.
</li><li>Preferred experience leading change management, attorney enablement, training, or adoption programs.
</li></ul>Education
Bachelor&rsquo;s degree in business, communications, technology, or JD preferred.
Physical Requirements
Must be able to move around the office up to 15% of the time to make copies, fax, file, etc. Stationery remains at least 85% of the time. This position operates computers and other office productivity machines (e.g., fax machine, copier, printer, etc.) on a regular basis. Occasionally required to move documents or files weighing up to 15 lbs. This position requires constant communication and exchange of information with the Firm attorneys, clients and staff. This position must be able to inspect and observe information on a computer screen at least 80% of the time.
Working Conditions
<ul><li>Hybrid environment.
</li><li>Occasional extended hours beyond the normal schedule may be required to meet firm or client needs.
</li></ul>At Haynes and Boone, our people are the driving force behind our success. Because we value the role every individual plays in how we deliver exceptional legal services, we hire people who will contribute to our professional reputation, enhance client relationships and share in our success.
Haynes and Boone is one of the largest law firms in Dallas, and it continues to grow. In 2023, Haynes and Boone moved its headquarters to a new 27-story office tower in the Harwood District of uptown Dallas. Lawyers in our Dallas office serve all the firm&rsquo;s practice and industry areas &ndash; including corporate, litigation, banking/finance, insurance law, healthcare law, labor and employment, estate planning, real estate, bankruptcy, intellectual property, white collar crime, and antitrust. Our Dallas lawyers are widely recognized in their practice areas in publications such as The Best Lawyers in America directory (Woodward/White, Inc.) and the Chambers USA legal directory (Chambers &amp; Partners). This office attracts high-energy, technically proficient people who enjoy working in a collegial environment. We are committed to having an inclusive workforce that reflects our communities, and we seek highly motivated lawyers and staff who value our culture of respect and teamwork.</div>

Director of Knowledge Management

KEO International Consultants

<div>Overview:
<div>
KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration &ndash; through conceptualization &ndash; to realization of planning, design or project delivery in the built and natural environments.</div><div></div><div> 
For over 60 years we&rsquo;ve led with vision, contributing to many of the world&rsquo;s most ambitious projects, iconic places, remarkable experiences and prosperous communities.</div><div></div><div> 
As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 57th largest global architecture firm and the #1 Firm in the Middle East Region in their 2025 WA100 Survey.</div><div></div><div> 
We invite you to join us. Why?</div><div></div><div> 
When you join KEO, you&rsquo;ll discover more than just a job &ndash; you&rsquo;ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits, you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards, mentoring and coaching programs and extensive in-house on demand learning courses.</div><div></div><div> 
Our newest opportunity is for a talented Director &ndash; Sustainable Finance Advisory to join our award-winning team based in Dubai, UAE.</div> 
<div></div>
Responsibilities:
<div>
The Director, Sustainable Finance Advisory, is accountable for establishing and growing KEO&rsquo;s green and sustainable finance advisory service line across the GCC and Europe. The role leads mandate origination, client engagement, and service delivery across sustainable finance frameworks, climate risk, and regulatory transition services. This is a revenue-generating, client-facing position with full commercial accountability for the service line from day one, bring deep technical expertise and established market relationships in sustainable finance, having led or operated within ESG or sustainable finance functions at a bank, development finance institution, or leading consultancy. The individual is recognised in the GCC market, operates with commercial independence, and can originate and close mandates without hand-holding. This role is the commercial engine of the service line and is critical to achieving annual targets.</div> 
<div></div><ul><li>
Originate, pitch, and close sustainable finance mandates independently across the GCC and European markets. Take full commercial accountability for annual revenue targets .</li><li>
Develop and deliver sustainable finance frameworks (green bonds, social bonds, sustainability-linked loans), PRB roadmaps, GRESB advisory, climate risk diagnostics, net-zero transition plans, and EU Taxonomy/CSRD advisory for banks, developers, and asset owners.'s full service offerings to the market and coordinate and cooperate with other Divisional Leaders to ensure services that are unique to the Sustainability division are proactively offered to all markets.
</li><li>Build and maintain senior client relationships with banks, DFIs, real estate developers, and infrastructure owners across the GCC and Europe. Leverage existing network to accelerate mandate pipeline.</li><li>
Work closely with Advisory/ESG teams and Director, Sustainability to ensure service line integration, business development and joint bidding across KEO&rsquo;s wider sustainability practice.
</li><li>Up-to-date knowledge of GCC and European regulatory developments (CBUAE Sustainable Finance Framework, UAE SCA, Saudi CMA ESG rules, EU Taxonomy, SFDR, CSRD) and translate these into actionable advisory propositions and client content.</li><li>
Manage and mentor the Departmental staff. Define workflow, quality standards, and delivery processes for the team.</li><li>
Report monthly to MD and Director, Sustainability on pipeline, mandate status, revenue tracking, and market intelligence.</li><li>
Embrace, display and promote KEO values and contribute to the wider Sustainability &amp; Environment division&rsquo;s culture and standards.</li><li>
Achieve annual revenue targets and maintain strong pipeline for sustainable revenue and client retention.</li><li>
Ensure all client engagements are documented, scoped, and managed to KEO quality standards, including sub-consultant coordination where required.</li><li>
Work with KEO&rsquo;s Executive and Divisional leadership to integrate sustainable finance advisory into cross-practice bids and client proposals.</li><li>
May perform other duties.</li><li>
Plan workload and ensure adequate utilization across the team. Prepares and delivers performance appraisals. Identifies training needs and supports professional development. Works with HR on team growth as the service line scales.</li></ul><div>
Deep technical knowledge of sustainable finance instruments and frameworks (green bonds, SLLs, PRB, GRESB, TCFD/ISSB, IFRS S1/S2, EU Taxonomy, SFDR, CSRD, SBTi). Commercial acumen and ability to originate, structure, and close advisory mandates independently. Excellent client-facing and presentation skills; credible at C-suite and board level. Established network within GCC banking, real estate, and infrastructure sectors. Strong written communication skills &mdash; able to produce compelling proposals, frameworks, and client deliverables.</div><div> 
</div>Qualifications:
<div>
To be successful in this position, you will be professionally qualified with 15 or more years of experience in the field with progressive levels of responsibility.</div><div>
in sustainable finance, ESG advisory, or a closely related field within financial services or capital markets advisory. Demonstrable experience leading or operating within a sustainable finance or ESG function at a bank, DFI, or Tier 1 consultancy. Track record of structuring and delivering green bonds, SLLs, sustainability frameworks, or equivalent instruments for financial institutions or corporate clients. GCC market experience and established client relationships are essential. European market knowledge is a strong advantage.</div><div></div><div> 
Proficiency in Microsoft Office Suite. Familiarity with ESG data platforms (MSCI, Bloomberg ESG, Sustainalytics) is an advantage.</div><div></div> 
KEO&rsquo;s performance is founded upon integrity, results, innovation, safety, and our people. We embrace diversity and recognise its contribution to client success wherever we work.
We are excited to hear how you can partner with our award-winning team and treat all expressions of interest confidentially.</div>

Director - Sustainable Finance Advisory

Critical Mass

<div>The Content Strategy Director will provide leadership and guidance on content strategy efforts across multiple project teams to achieve client business goals through maximizing the commercial impact of content. As the most senior content strategy representative, the director is responsible for the overall quality of content strategy work in the business unit.

The director will be called upon to lead content strategy efforts on more complex and challenging projects providing strategic direction and process implementation on variety of digital experience development projects. Directors will work closely with clients to determine the content effort for projects, ensuring necessary content is sourced or generated. A professional communicator capable of grasping communication challenges and devising editorial solutions, the director has a well-rounded knowledge of digital, as well as thorough familiarity with leading trends in usability, search engine optimization and content marketing.

As a usability expert, the strategist will be deeply involved in the content development and distribution process from outset to completion.

RESPONSIBILITIES
<ul>
<li>Ensure overall quality of content strategy work on all projects and accounts.</li>
<li>Building strategies for developing, implementing and managing compelling and well-organized content based on a thorough understanding of business objectives, user needs and industry best practices</li>
<li>Analyzing and assessing client's digital content</li>
<li>Developing distribution plans for positioning content across multiple channels to drive desired business results</li>
<li>Drafting content publication and migration workflows, content models and governance plans</li>
<li>Producing all content strategy deliverables including content audits, gap analyses, taxonomies, metadata frameworks, style guides and page tables</li>
<li>Producing content classification and tagging systems</li>
<li>Collaborating with Creative Team members to determine the conceptual and copy direction of online initiatives, including setting guidelines for the editorial tone, style, and voice of all content</li>
<li>Collaborating on site navigation and content organization</li>
<li>Working with client to enhance, edit and reformat legacy and newly created content</li>
<li>Developing and sharing expertise on client products and services</li>
<li>Collaborating on content and site navigation labels</li>
<li>Interacting with project teams to understand business objectives and audience demographics</li>
<li>Developing content indexes and mapping documentation for the new experience</li>
<li>Articulating the value of content strategy to existing and new clients</li></ul> 


REQUIREMENTS
<ul>
<li>Demonstrated ability to lead content strategy across the entire web development process</li>
<li>A degree or diploma in library science, journalism, communications, English or a related field</li>
<li>Background in researching, writing and some project management</li>
<li>6-10 years of Marketing/Communications experience in a Web-focused company or agency</li>
<li>Understanding of content management systems and strategies</li>
<li>Experience in developing SEO strategies</li>
<li>Ability to clearly and concisely communicate complex or demanding subject matter, either verbally or in written form</li>
</ul>
What We Offer
<ul>
<li>Global maternity and parental leave</li>
<li>Competitive benefits packages</li>
<li>Vacation, compassionate leave, personal/sick days, and flex days</li>
<li>Access to online services for families and new parents</li>
<li>Early Dismissal Friday's (off at 3:00 PM local time every Friday)</li>
<li>13 affinity groups</li>
<li>Internal learning and development programs</li>
<li>Enterprise-wide employee discounts</li></ul> 


Our new hires &amp; employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.<div>
Critical Mass is an equal opportunity employer. 
 
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid 
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html 
If U.K. based: https://www.gov.uk/consumer-protection-rights 
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx</div></div>

Content Strategy Director

JASARA PMC

<div>JASARA PMC is seeking an experienced Senior Project Director - Residential to lead and manage our residential construction projects with a focus on delivering high-quality, innovative, and sustainable housing solutions. In this senior role, you will be responsible for overseeing the full project lifecycle from inception to completion, ensuring that all projects are delivered on time, within budget, and meet the highest standards.
The Senior Project Director will lead multidisciplinary teams, coordinate with clients and stakeholders, and drive strategic initiatives to optimize project performance. This is an exciting opportunity for a visionary leader passionate about shaping residential communities in line with modern standards and client expectations.
Responsibilities<ul><li>
Take ownership of residential project portfolios, managing all aspects including planning, execution, budgeting, and delivery.</li><li>
Lead, mentor, and develop project teams to enhance productivity and ensure excellence in project delivery.</li><li>
Collaborate with clients, consultants, contractors, and other stakeholders to maintain strong relationships and ensure project alignment with strategic objectives.</li><li>
Create and enforce project management best practices, standards, and controls.</li><li>
Identify risks and develop mitigation strategies to safeguard project success.</li><li>
Ensure compliance with safety regulations, quality standards, and environmental policies throughout the project lifecycle.</li><li>
Provide regular project updates and reports to executive leadership and stakeholders.</li></ul> 

Requirements 
<ul><li>
Bachelor's degree in Civil Engineering, Architecture, Construction Management, or related field. A Master's degree is preferred.</li><li>
Minimum 20 years of experience in construction project management, with at least 10 years in a senior leadership role in residential projects.</li><li>
Demonstrated track record of successfully delivering large-scale residential developments.</li><li>
Proven leadership and team management skills, with the ability to inspire and guide multidisciplinary teams.</li><li>
Strong knowledge of project management methodologies, tools, and best practices.</li><li>
Excellent communication, negotiation, and stakeholder management skills.</li><li>
Familiarity with Saudi Arabia&rsquo;s regulatory environment and construction standards is an advantage.</li><li>
Relevant professional certifications such as PMP or equivalent are highly desirable.</li><li>
Saudi Nationals are preferred.</li></ul></div>

Senior Project Director - Residential

Confidential

Job Title: General Manager (Marketing Agency) Location: Riyadh, Saudi Arabia Employment Type: Full-Time Job Overview We are representing a dynamic and forward-thinking marketing agency based in the heart of Riyadh. On behalf of our client, we are seeking an experienced and visionary General Manager to lead their organisation to new heights. The ideal candidate will be a strategic leader with a strong background in the marketing or advertising industry, possessing exceptional business acumen and a proven track record of driving growth and operational excellence. As General Manager, you will be responsible for the entire scope of the agency's operations, from strategic planning and financial management to team leadership and client satisfaction. This is a pivotal role that requires a blend of creative industry knowledge and sharp commercial skills to ensure the agency's sustained success and profitability. Responsibilities * Develop and implement the agency's long-term strategic vision, business plans, and operational goals to drive sustainable growth. * Assume full P&amp;L responsibility, overseeing budgeting, financial forecasting, and resource allocation to maximise profitability and ensure financial health. * Lead and mentor a multidisciplinary team, fostering a collaborative, innovative, and high-performance work culture. * Direct all day-to-day operations, ensuring seamless project delivery, exceptional quality of work, and optimal resource utilisation. * Drive business development initiatives by identifying new market opportunities, cultivating key client relationships, and leading high-level pitches. * Serve as the senior point of contact for major clients, ensuring their needs are met and their expectations are exceeded to build lasting partnerships. * Analyse market trends, competitor activities, and industry developments to keep the agency at the forefront of innovation and maintain a competitive edge. * Establish and monitor key performance indicators (KPIs) across all departments to measure success and drive continuous improvement. Qualifications * Proven experience in a senior leadership position, such as General Manager, Managing Director, or Head of Operations, within a marketing, creative, or advertising agency. * A Bachelor's degree in Business Administration, Marketing, or a related discipline. An MBA is highly advantageous. * Demonstrable success in driving business growth, acquiring new clients, and managing a profitable P&amp;L. * Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and manage a diverse team. * Strong strategic thinking and problem-solving capabilities, with a deep understanding of the marketing and advertising landscape. * Excellent financial literacy and commercial acumen. * Experience working within the Saudi Arabian or wider GCC market is highly desirable. Benefits * A competitive salary and comprehensive benefits package will be offered to the successful candidate, commensurate with their skills and experience.

General Manager (Marketing Agency)

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