client success director

FLYING Media Group

<p><b>Customer Success Director, Digital Advertising - FreightWaves Media</b></p><p><i>Own client outcomes and drive revenue retention for a leading B2B freight media brand</i></p><p><i>Location: Chattanooga, TN OR Remote</i></p><p><b>Who We Are</b></p><p>FreightWaves is the intelligence layer of the freight and logistics industry - delivering real-time data, breaking news, and deep analysis to the professionals who move the world's goods. Our media platform reaches decision-makers across trucking, rail, ocean, and supply chain through newsletters, podcasts, video, events, and one of the most engaged B2B audiences in the industry.</p><p><b>The Opportunity</b></p><p>We're looking for a <b>Customer Success Director</b> to own the post-sale experience for our digital advertising solutions. This is a senior individual contributor role with management responsibility - you'll lead a Campaign Manager and Reporting Analyst while personally driving strategy and executive-level storytelling for 30+ key clients.</p><p>You sit at the intersection of client outcomes, media execution, and revenue growth. You're the person clients trust to translate their marketing objectives into results, and the person our sales team leans on to close new business. If you thrive on accountability, move fast, and know how to make data tell a story - this role is built for you.</p><p><b>What You'll Do</b></p><p><i>Client Success &amp; Campaign Execution</i></p><ul><li>Serve as the senior strategic lead for 30+ enterprise accounts, owning campaign performance, executive reporting, and the narrative around value delivered.</li><li>Oversee end-to-end production and promotional strategy for integrated B2B campaigns spanning webinars, whitepapers, sponsored content, display, newsletters, podcasts, and TV integrations.</li><li>Execute Netline lead generation programs aligned to client ABM targeting criteria.</li><li>Manage a Campaign Manager and Reporting Analyst, setting direction and ensuring quality across all accounts.</li></ul><p><i>Sales Enablement &amp; Market Intelligence</i></p><ul><li>Partner with the sales team on pre-sale audience strategy, performance projections, and insights that sharpen pitches and close deals.</li><li>Build and maintain a living library of benchmarks, case studies, and performance data to arm the sales team with proof points that hold up under scrutiny.</li><li>Stay ahead of platform changes, industry trends, and competitive moves - and translate that intelligence into actionable recommendations.</li></ul><p><i>Audience &amp; Product Growth</i></p><ul><li>Lead marketing execution for key FreightWaves assets including newsletter subscriber growth, community platforms, Playbook, and FLI.</li><li>Plan and execute event-driven promotional campaigns across social, display, and newsletter channels.</li></ul><p><b>What You Bring</b></p><ul><li>5+ years in digital advertising, media, or B2B marketing - with real ownership of client relationships and campaign performance, not just execution support.</li><li>Demonstrated ability to manage complex, multi-format campaigns across a large book of accounts simultaneously.</li><li>Strong data fluency - you can pull a report, find the story in the numbers, and present it to a CMO without flinching.</li><li>Experience managing direct reports or cross-functional teams.</li><li>Outstanding communication skills, written and verbal - especially under pressure with senior stakeholders.</li><li>Familiarity with lead gen platforms (Netline or similar), CRM tools, and digital ad ecosystems.</li><li>Freight, logistics, or B2B trade media experience is a serious plus.</li></ul><p><b>Why Join Firecrown?</b></p><p>This is a chance to build the advertising revenue engine for one of the most influential voices in supply chain media. You will be at the center of our growth strategy, working in a nimble, entrepreneurial environment that rewards technical skill, strategic thinking, and measurable results.</p><p>Pay: From $80,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Work Location: Remote</p>

Customer Success Director, Digital Advertising - FreightWaves Media

Invespy

<p><b>Job Description</b></p><p>The Director of Client Servicing is responsible for leading client relationships, overseeing account strategy, and ensuring the successful execution of campaigns. He / She act as the main point of contact for senior clients, driving business growth and ensuring exceptional service delivery.</p><p><b>Key Responsibilities:</b></p><ul><li>Lead and manage client relationships, serving as a strategic partner.</li><li>Develop and oversee account strategies, ensuring alignment with client objectives.</li><li>Drive revenue growth by identifying new business opportunities and expanding existing accounts.</li><li>Monitor financial performance, ensuring profitability and budget adherence.</li><li>Drive Agency standing by consistently improving the quality of service and output</li><li>Oversee the execution of 360-degree branding and advertising campaigns, ensuring quality and efficiency.</li><li>Collaborate with creative, media, and production teams to ensure seamless project execution.</li><li>Manage and mentor account teams, fostering professional growth and independent operation.</li><li><b>Task Management:</b> Delegate responsibilities across teams, ensuring workflow efficiency and accountability.</li><li><b>Campaign Oversight &amp; Performance Monitoring:</b> Track campaign progress, analyze performance metrics, and optimize strategies for improved results.</li><li>Stay updated on industry trends, competitive activities, and market dynamics.</li></ul><p><b>We are looking for someone who has:</b></p><ul><li>Minimum 8&ndash;12 years of experience in client servicing, account management, or agency leadership</li><li>At least 3&ndash;5 years in a senior leadership role (Account Director / Client Services Lead / Business Director)</li><li>Experience in a full-service marketing agency (creative, digital, media, branding, production) is preferred.</li><li>GCC/Middle East market experience is a strong advantage</li><li>Ability to act as the primary strategic advisor to key accounts</li><li>Experience in leading Account Managers, Account Executive and cross-functional teams</li><li>Strategic thinker with strong commercial mindset</li><li>Confident, diplomatic, and solutions-oriented</li><li>Highly organized and deadline-driven</li><li>Strong negotiation and conflict resolution skills</li></ul><p>Job Type: Full-time</p>

Client Services Director

Ritchie Bros.

<div></div><div><div><div><div><div><div><div><p>ABOUT US</p>
<div><div>RB Global (NYSE: RBA)</div><p></p><p><br>
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.</p><p></p><p><br>
The company&rsquo;s marketplace brands include Ritchie Bros., the world&rsquo;s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global&rsquo;s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers&rsquo; management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.</p><p></p><p><br>
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company&rsquo;s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.</p></div>
</div></div></div></div></div></div><div><div><div><div><div><div><p>ABOUT THE TEAM</p>
<div><div>As a global company, our corporate teams support billions of dollars in equipment sales every year.</div><br>
<p>
<br>
</p><p>In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.</p><br>
<p>
<br>
</p><p>Every day your work will make a difference in the way we run our business and the in the way customers interact with us.
</p></div></div></div></div></div></div></div><div><div><div><div><div><div><p>JOB DESCRIPTION</p>
<div><div>Rouse Services is an industry-leading B2B SaaS/DaaS provider serving the industrial equipment sector. We track over $115 billion in assets and $59 billion in annual transactions, delivering data-driven insights that power asset management, disposition, and deployment decisions.</div>
<p>
Our clients range from small businesses to Fortune 500 companies. Backed by Ritchie Bros. (NYSE: RBA), we are expanding globally across Europe, the UK, Australia, and Japan.</p>
<p><b>
The Opportunity</b></p>
<p>
Client success is at the core of our growth strategy. As we continue to expand, we are building a high-impact Client Success organization focused on driving adoption, delivering value, and strengthening long-term partnerships.</p>
<p>
The Senior <b>Client Success Manager</b> is a strategic role responsible for managing a portfolio of high-value enterprise clients while leading and mentoring a team of Client Success Managers. This individual will serve as both a <b>trusted advisor to clients</b> and a <b>product expert</b>, shaping customer experience, influencing product direction, and driving revenue growth.</p>
<p>
You will play a critical role in aligning client needs with our product roadmap, ensuring operational excellence, and scaling our client success function.</p>
<p><b>
What You&rsquo;ll Do</b></p>
<p><b>
Client Leadership &amp; Strategy</b></p>
<ul>
<li>Serve as the senior relationship owner for enterprise clients, ensuring satisfaction, retention, and growth</li>
<li>Build strong, executive-level relationships across client organizations</li>
<li>Drive strategic account planning and align Rouse solutions with client business objectives</li>
<li>Act as the primary escalation point for complex client issues, ensuring resolution from start to finish</li>
</ul>
<p><b>Product Expertise &amp; Advocacy</b></p>
<ul>
<li>Develop deep expertise in Rouse products and services</li>
<li>Act as the bridge between clients and Product/Engineering teams, translating business needs into technical requirements</li>
<li>Provide actionable feedback to influence product roadmap and enhancements</li>
<li>Help clients understand and unlock the full value of Rouse solutions</li>
</ul>
<p><b>Adoption, Growth &amp; Delivery</b></p>
<ul>
<li>Lead regular client engagements (check-ins, QBRs, workshops) to drive adoption and identify expansion opportunities</li>
<li>Manage client change requests, backlogs, and delivery timelines&mdash;particularly for large enterprise accounts</li>
<li>Oversee technical implementation details including business rules, data processes, and documentation</li>
<li>Identify and drive cross-sell and upsell opportunities across RB Global services</li>
</ul>
<p><b>Team Leadership &amp; Development</b></p>
<ul>
<li>Lead, mentor, and develop a team of Client Success Managers</li>
<li>Establish best practices, playbooks, and scalable processes for client success</li>
<li>Foster a high-performance, client-centric culture</li>
</ul>
<p><b>Operational Excellence</b></p>
<ul>
<li>Track and report on client health, adoption metrics, and business impact</li>
<li>Partner cross-functionally with Sales, Product, Engineering, and external vendors</li>
<li>Lead client trainings, presentations, and industry conference participation</li>
<li>Ensure high-quality delivery across a growing client portfolio</li>
</ul>
<p><b>About You</b></p>
<ul>
<li>You bring a strategic, customer-first mindset and thrive in executive-level conversations</li>
<li>You are both a relationship builder and a problem solver, comfortable navigating technical and business discussions</li>
<li>You take ownership and drive outcomes, balancing immediate client needs with long-term value</li>
<li>You are a strong leader who develops talent and builds scalable systems</li>
</ul>
<p><b>What We&rsquo;re Looking For</b></p>
<p><b>
Education:</b></p>
<ul>
<li>BA/BS degree in a business-related field (e.g., economics, finance, marketing, engineering)</li>
</ul>
<p><b>Experience:</b></p>
<ul>
<li>8+ years of professional experience</li>
<li>5+ years in client services, customer success, or account management</li>
<li>2+ years leading, mentoring, or managing teams</li>
<li>Proven experience managing enterprise client relationships</li>
</ul>
<p><b>Skills:</b></p>
<ul>
<li>Exceptional communication and presentation skills (written and verbal)</li>
<li>Strong technical proficiency (Excel, SQL, Salesforce, PowerPoint)</li>
<li>Ability to translate complex data and client needs into business and technical solutions</li>
<li>Highly organized, detail-oriented, and capable of managing multiple priorities</li>
<li>Experience working cross-functionally and influencing product development</li>
</ul>
<p><b>Work Environment</b></p>
<ul>
<li>Office and/or remote work environment</li>
<li>Travel required for client meetings, conferences, and onsite engagements</li></ul></div></div></div></div></div></div></div></div><div></div>
<br><ul><div><div>Job Identification</div>
<div>9121</div>
</div><div><div>Posting Date</div>
<div>03/19/2026, 02:56 PM</div>
</div><div><div>Locations</div>
<div> <div></div><div><div>2 Westbrook Corporate Ctr, Westchester, IL, 60154, US
 </div><div></div><div>765 W Rider St, Perris, CA, 92571, US
 </div><div></div><div>14149 Brandywine Rd, Brandywine, MD, 20613, US
</div></div><p>(Hybrid)</p>
</div></div><div><div>Degree Level</div>
<div>No Formal Education</div>
</div><div><div>Job Schedule</div>
<div>Full time</div>
</div><div><div>Minimum Salary</div>
<div>79,100</div>
</div><div><div>Maximum Salary</div>
<div>118,000</div></div></ul>

Senior Client Success Manager

Kestra Financial

Kestra Financial is a wealth management platform dedicated to empowering independent financial professionals—including traditional and hybrid RIAs—to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients
<br><br>
Lead with Purpose. Partner with Impact.
<br>The Client Service Director is a senior individual contributor role within our Client Service team, responsible for delivering exceptional service experience to a defined group of financial advisors.
<br>This role blends relationship management, operational expertise and follow-through, and cross-functional coordination. You’ll be the key point of contact for complex service matters, owning requests from start to finish and advocating for your advisors across internal teams. While this is not a people leader role, it requires strong leadership traits: initiative, accountability, and the ability to influence outcomes across teams.
<br><br>
<b>What You’ll Do:</b><br>
<ul>
<li>Act as a point of contact for all service-related matters for your assigned advisor segment Develop a deep understanding of each firm’s structure, service preferences, and long-term goals</li>
<li>Own and manage escalations from intake to resolution, coordinating with internal teams to deliver timely, effective outcomes</li>
<li>Build strong partnerships with Business Development, Relationship Management, and internal teams to align on our client’s operational strategies and support growth and retention</li>
<li>Serve as the client's internal advocate, ensuring their voice is represented in decisions and escalations are resolved with care and urgency</li>
<li>Respond promptly to client concerns and inquiries, ensuring the highest levels of satisfaction and retention</li>
<li>Proactively flag at-risk relationships and lead cross-functional efforts to address service gaps and retain client confidence</li>
<li>Analyze advisor feedback, service metrics, and operational data to identify themes and areas for improvement.</li>
<li>Lead or contribute to cross-functional initiatives aimed at improving advisor experience, increasing efficiency, or reducing service risk.</li>
<li>Collaborate with peers and leadership to define best practices and implement scalable service enhancements.</li>
<li>Support enterprise projects, platform updates, or new initiatives with a client lens, ensuring service continuity and change readiness.</li>
<li>Bring thoughtful structure and strategy to ambiguous problems; assess root causes and propose high-impact solutions.</li>
<li>Partner with other service directors to maintain consistency and share best practices across the client experience.</li>
</ul>
<b>What You Bring:</b><br>
<ul>
<li>8+ years of experience in client service, operations, or relationship management, preferably within financial services</li>
<li>5+ years of experience in a leadership or client-facing strategic role, with cross-functional collaboration</li>
<li>3+ years of broker-dealer experience</li>
<li>Strong understanding of brokerage, advisory, or investment products and services</li>
<li>Experience supporting or working closely with financial advisors is highly preferred</li>
<li>Familiarity with CRM systems, workflow tools, and financial platforms is a plus</li>
<li>Proven ability to handle escalations and/or complex client requests</li>
<li>Ability to build rapport and trust in a fast-paced, professional environment</li>
<li>Strong process orientation with an eye towards scalability and efficiency</li>
<li>A proactive, solution-oriented mindset focused on delivering value to clients</li>
<li>Problem solving and decision making skills with attention to process and risk</li>
</ul>
<b>Certificates, Licenses, Registrations:</b><br>
<ul>
<li>SIE</li>
<li>Series 7 License Required.</li>
<li>Series 24 Preferred</li>
</ul>
<b>Internal Application Policy:</b><br>
Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.
<br><br>
<b>Benefits to support you:</b><br>
<ul>
<li>Competitive pay and benefits with a large employer (over 1600 employees nationwide)</li>
<li>401(k), health insurance, and a competitive benefits package</li>
<li>Work in a supportive, collaborative environment committed to professional excellence</li>
<li>Help clients navigate meaningful financial decisions with confidence</li>
<li>Opportunities for training, development, and long-term growth within the firm</li>
<li>Tuition reimbursement for qualified expenses</li>
</ul>
<b>Kestra Values:</b><br>
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.
<br>Explore Life at Kestra
<br><b>Kestra Holdings Website:</b> https://www.kestrafinancial.com/
<br><b>Careers Portal:</b> https://jobs.dayforcehcm.com/en-US/kestra/KESTRACAREERSITE
<br><b>LinkedIn:</b> https://www.linkedin.com/company/kestra-financial
<br>Apply Today
<br>Lead with purpose. Apply now and help shape the future of Kestra.
<br>Disclosure By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:
<br><ul>
<li>You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.</li>
<li>It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.</li>
</ul>


Client Service Director

Veclar Technologies

<p>Position: Senior Client Relationship &amp; Success Coordinator</p><p><b>Location:</b> Rawalpindi / Islamabad (On-site)<br/><b>Company:</b> Veclar Technologies<br/><b>Industry:</b> CRM Services, IT Solutions &amp; B2B Support<br/><b>Employment Type:</b> Full-Time<br/><b>Compensation:</b> PKR 80,000 &ndash; 150,000 (Basic) + USD-Based Commission</p><p>About Veclar Technologies</p><p>Established in 2018, Veclar Technologies is a trusted provider of CRM services and IT-driven business solutions for international enterprises. We help organizations optimize customer engagement, streamline internal processes, and enhance their digital presence through scalable and reliable technology solutions.</p><p>Our core services include:</p><ul><li>CRM Service Management</li><li>IT Support &amp; Technical Assistance</li><li>Digital Marketing Development</li><li>Customer Experience (CX) Consulting</li><li>Business Process Optimization &amp; B2B Solutions</li></ul><p>We partner with global clients to improve their customer journey, deliver consistent support, and drive sustainable business growth.</p><p>Role Overview</p><p>We are seeking a highly organized and relationship-focused <b>Senior Client Relationship &amp; Success Coordinator</b> to manage international CRM accounts and ensure seamless delivery of IT services.</p><p>This role does <b>not involve cold calling</b>. You will work with existing clients, warm leads, and ongoing CRM accounts, ensuring clients receive exceptional service and long-term value from our solutions.</p><p>Key ResponsibilitiesClient Relationship &amp; CRM Management</p><ul><li>Serve as the primary point of contact for international clients utilizing our CRM and IT solutions.</li><li>Build and maintain long-term, trust-based relationships with B2B clients.</li><li>Assess client needs and align them with suitable CRM features and IT services.</li></ul><p>Onboarding &amp; Solution Implementation</p><ul><li>Guide new clients through CRM onboarding, setup, and system integration.</li><li>Conduct product demonstrations and feature walkthroughs.</li><li>Deliver customized solutions aligned with client business objectives and technical requirements.</li></ul><p>Support, Coordination &amp; Optimization</p><ul><li>Coordinate with internal IT and support teams to resolve client concerns efficiently.</li><li>Monitor service quality, ticket resolution, and overall system performance.</li><li>Recommend process improvements and additional CRM functionalities to enhance efficiency.</li></ul><p>Growth, Retention &amp; Reporting</p><ul><li>Track client usage, satisfaction, and performance indicators.</li><li>Identify opportunities for service upgrades and value-based upselling (non-aggressive).</li><li>Maintain comprehensive documentation of client interactions, requirements, and technical details.</li></ul><p>Required Skills &amp; Qualifications</p><ul><li>Bachelor&rsquo;s degree in IT, Business, Marketing, or a related field (preferred).</li><li>Excellent verbal and written communication skills.</li><li>Basic understanding of CRM systems or IT service workflows (strong advantage).</li><li>Strong relationship-building and problem-solving abilities.</li><li>Ability to manage multiple clients and priorities effectively.</li><li>Experience working with international clients is a plus.</li><li>Fresh graduates with strong communication skills are encouraged to apply.</li></ul><p>What We Offer</p><p>Veclar Technologies offers a professional and growth-oriented workplace with competitive benefits, including:</p><ul><li>Retention bonuses</li><li>Monthly performance awards and recognition programs</li><li>Bi-annual salary increments</li><li>Paid leaves</li><li>5-day work week (Monday to Friday)</li><li>USD-based commission structure</li><li>Comprehensive training on CRM tools, IT solutions, and international client management</li><li>Supportive, collaborative culture in a modern office environment</li></ul><p>How to Apply</p><p><b>Email your CV:</b> hr@veclartechnologies.com<br/><b>Call / WhatsApp:</b> 0332-5755577</p><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

Senior Client Relationship & Success Coordinator

Stellar Health

<div><p><b>About Stellar Health:</b></p><p>
Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.</p><p>
At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.</p><p>
Stellar is a US-based Health-tech backed by Top VCs (<i>General Atlantic, Point72, &amp; Primary Venture Partners)</i> with an established product &amp; proven operating model. We&rsquo;ve shown that we make a real difference for physician practices and their patients.</p><p>
The Director of Provider Success, Market Performance will be responsible for leading and driving performance of our largest markets. The Market Performance team is responsible for ensuring that the healthcare organizations participating in the Stellar program are engaged, using the Stellar App effectively, and closing critical care gaps for patients. Reporting to our Senior Director, Market Performance, this role will have four key areas of focus:</p><ul><li><p><b>
Team Leadership:</b> Lead a team of high performing managers and individual contributors. Support all activities related to driving provider engagement and performance. Develop and grow talent.</p></li><li><p><b>
Relationship Development with Provider Organizations: </b>build and foster relationships with executive stakeholders at our most strategic provider organizations to drive engagement and growth.</p></li><li><p><b>
Provider Network Performance Management:</b> Utilize data to track network and market trends, making actionable, data-informed recommendations for team strategy. Partner with your team on executing on that strategy to drive provider performance.</p></li><li><p><b>
Cross-functional collaboration and problem-solving:</b> Build strong partnerships with your key market counterparts in Customer Success and Enterprise Growth and across the organization with the broader Operations team, Network Growth, and Product Teams.</p></li></ul><p></p><p><b>
What you'll do:</b></p><ul><li><p>
Oversee, grow, and develop one of our key markets, including the direct management of team managers and various levels of individual contributors</p></li><li><p>
Deliver on key provider success metrics for your market</p></li><li><p>
Coach and partner with your team on building and developing relationships with your market&rsquo;s medical groups, with a focus on executive-level relationships</p></li><li><p>
Serve as a point of escalation for key strategic providers in your market</p></li><li><p>
Partner closely with your Customer Success and Enterprise Growth partners to drive the strategy for your market, including being accountable for ARR and provider and customer performance</p></li><li><p>
Leverage data to inform decisions and recommendations on where the team should focus its efforts, adjust strategy, prioritize initiatives, and develop new tactics</p></li><li><p>
Work with the broader Provider Success leadership team to develop and implement scalable processes and playbooks</p></li><li><p>
Collaborate with cross-functional teams to advocate for product/process changes that will result in improved provider experience and performance</p></li></ul><p><b>
Skills and Experience:</b></p><ul><li><p>
At least 8 years of experience in a healthcare operations role</p></li><li><p>
At least 5 years of experience in a people management role, with demonstrated success in hiring, coaching, mentoring, and developing a high performing team</p></li><li><p>
Recent experience in Population Health, Clinical Operations, or Value Based Care organization is a must</p></li><li><p>
An in-depth understanding of the responsibilities of various roles within a provider&rsquo;s office. Demonstrated ability to build stakeholder relationships with these roles.</p></li></ul><ul><li><p>
Excellent data analysis skills, including the ability to utilize Excel and BI tools to understand challenges</p></li><li><p>
Ability to communicate and build immediate trust across all levels of internal and external stakeholders (from front-desk users to executive teams of large health systems)</p></li></ul><p></p><p><b><br>
Perks &amp; Benefits:</b></p><p>
Stellar offers a carefully curated selection of wellness benefits and perks to our employees:</p><ul><li><p>
Medical, Dental and Vision Benefits</p></li><li><p>
Flexible PTO</p></li><li><p>
Universal Paid Family Leave</p></li><li><p>
Company sponsored One Medical memberships and Citibike memberships</p></li><li><p>
Medical Travel Benefits</p></li><li><p>
A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations</p></li><li><p>
Stock Options &amp; a 401k matching program</p></li><li><p>
Career development opportunities like Manager Training, coaching, and an internal mobility program</p></li><li><p>
A broad calendar of company sponsored social events that for our in-office and remote employees</p></li></ul><p><b>
Diversity is the key to our success</b>. Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.</p><p>
We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.</p><p>
Stellar Health Employment Privacy Notice</p><p><b>
At Stellar Health, your privacy and security as a job seeker is a priority no matter where you are in the interview process</b>. As recruiting scams have become more prevalent, please take note of the following practices to ensure the legitimacy of any interaction with our team.</p><ul><li><p><b>
Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an @</b><b>stellar.health</b><b> email address.</b></p></li><li><p>
Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.</p></li><li><p>
We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the Stellar Health People Ops Team with an @stellar.health email address.</p></li></ul><p>
If you are ever unsure whether you are in contact with a legitimate Stellar Health teammate, please contact people-team@stellar.health. If you believe you've been a victim of a phishing attack, please mark the communication as &ldquo;spam&rdquo; and immediately report it by contacting the U.S. Federal Trade Commission.</p><p>
Compensation Range: $180K - $220K</p></div>

Director, Provider Success

University Physicians' Association

<div>Description:
<p>
University Physicians' Association, Inc. is looking for a full-time <b><i>Client Success Supervisor</i></b> in the corporate billing offices located in West Knoxville.</p><p>
Job Type: Full-Time, Monday through Friday</p><p>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</p><p>
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.</p><ul><li>
Exercise administrative judgment and assume responsibility for decisions, consequences and results having an impact on people, costs and/or quality of service.</li><li>
Responsible for the overall operations of the team including time off requests and approvals.</li><li>
Ensure work is being completed according to prompt standards established.</li><li>
Implement and enforce policies and procedures set by management.</li><li>
Give positive and constructive feedback to team members of their performance.</li><li>
Relate and adapt communication styles based upon team members.</li><li>
Ensure communications are proper and professional.</li><li>
Available to team members on a routine scheduled basis for questions and guidance. Time sensitive items may require immediate attention.</li><li>
Engage with team members on a regular basis.</li><li>
Use resources effectively to meet department goals.</li><li>
Set themselves apart to be seen and respected as a leader.</li><li>
Maintain an advanced knowledge base to aid in problem solving.</li><li>
Effective and prompt follow up and completion of job duties.</li><li>
Ability to convey concepts of the job duties effectively.</li><li>
Maintain an approachable and positive demeanor in interactions with team members, leadership, and clients.</li><li>
Ability to create a culture free of fear and retaliation.</li><li>
Ability to set and keep priorities when dealing with multiple demands and interruptions.</li><li>
Find and escalate items that may require added decision making to leadership.</li></ul><p>
BENEFITS: <b><i>Full benefit package available including PTO, Sick Leave, Medical, Dental, Vision, STD, LTD, 401k with company match and immediate vesting, Life Insurance, Critical Illness, and more!</i></b></p>
Requirements:
<p>
QUALIFICATIONS, KNOWLEDGE, AND SKILLS:</p><ul><li>
High school education or equivalency; college preferred.</li><li>
Advanced medical billing and coding knowledge; certifications preferred.</li><li>
Advanced knowledge of computers, computer programs, office equipment, and business office procedures.</li><li>
Ability in written and verbal communication skills.</li><li>
Ability to incorporate departmental goals, standards, policies, and procedures into leading others.</li><li>
Demonstrated sensitivity to the interrelationship of both people and functions.</li><li>
Ability to prioritize and manage multiple projects.</li><li>
Advanced knowledge of system applications, payor regulations and industry standards concerning Revenue Cycle Management</li></ul><p>
PHYSICAL DEMANDS</p><p>
Job requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard.</p></div>

Client Success Supervisor

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