client success director

Mozn

<div>
 
 About Mozn
 
 
 
 Mozn is a rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it&rsquo;s working to realize Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for some of the largest government organizations, as well as many large corporations and startups.
 
 
 We are in an exciting stage of scaling the company to provide AI-powered products and solutions both locally and globally that ensure the growth and prosperity of our digital humanity. It is an exciting time to work in the field of AI to create a long-lasting impact.
 
 
 
 About The Role
 
 
 
 We are seeking a Director of Client Operations to help access the client success and client-engagement activities within Mozn. As the Director of Client Operations, you will be responsible for leading client success and overseeing all client-related matters. You will play a crucial role in fostering strong relationships with our clients, ensuring their satisfaction, and acting as a trusted advisor for our products and services. Reporting directly to the CCO, you will drive the success of our client operations team and contribute to the growth and retention of our client base.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Implement a comprehensive Client Operations strategy to enhance customer satisfaction, retention, and revenue.
 </li>
 <li>
 Manage Client Operations and awareness for internal and external stakeholders, ensuring delivery of high-quality service and support to clients throughout their engagement with Mozn.
 </li>
 <li>
 Provide guidance to team members by setting clear goals, addressing obstacles, and supporting decision-making processes.
 </li>
 <li>
 Monitor client satisfaction and address issues or concerns to maintain strong client relationships.
 </li>
 <li>
 Conduct analyses of timelines and resources to support scenario planning, risk management, and informed decision-making.
 </li>
 <li>
 Establish team performance metrics, including time, cost, and quality milestones aligned with project plans.
 </li>
 <li>
 Define Key Performance Indicators (KPIs) for the team, ensuring alignment with departmental objectives.
 </li>
 <li>
 Develop and execute strategies for client onboarding, product adoption, and customer retention.
 </li>
 <li>
 Collaborate with cross-functional teams, such as Sales, Marketing, and Product, to deliver seamless client experiences and address client needs.
 </li>
 <li>
 Identify opportunities for upselling and account expansion.
 </li>
 <li>
 Keep abreast of industry trends, best practices, and competitors to contribute to improvements in client operations.
 </li>
 <li>
 Prepare regular reports on client success metrics, performance, and insights for management review.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Management, or a related field.
 </li>
 <li>
 7-10 years of experience in client operations or a similar role, preferably in the consulting or technology industry.
 </li>
 <li>
 Demonstrated success in managing client operations and contributing to client success.
 </li>
 <li>
 Solid understanding of client engagement strategies, customer lifecycle management, and best practices in client operations.
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to build rapport and maintain partnerships with clients.
 </li>
 <li>
 Analytical mindset with the ability to identify opportunities, solve problems, and achieve results.
 </li>
 <li>
 Effective leadership and team management skills, with the capacity to motivate and develop team members.
 </li>
 <li>
 Proficiency in Arabic and English languages is required.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.
 </li>
 <li>
 You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 <li>
 The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best.
 </li>
 <li>
 You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.
 </li>
 <li>
 We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves
 </li>
 </ul>
</div>

Director of Client Operations

Mozn is a rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it's working to realize Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for some of the largest government organizations, as well as many large corporations and startups. We are in an exciting stage of scaling the company to provide AI-powered products and solutions both locally and globally that ensure the growth and prosperity of our digital humanity. It is an exciting time to work in the field of AI to create a long lasting impact. About the role We are seeking a Director of Client Operations to help access the client success and client engagement activities within Mozn. As the Director of Client Operations, you will be responsible for leading client success and overseeing all client related matters. You will play a crucial role in fostering strong relationships with our clients, ensuring their satisfaction, and acting as a trusted advisor for our products and services. Reporting directly to the CCO, you will drive the success of our client operations team and contribute to the growth and retention of our client base. What you'll do <ul> <li>Implement a comprehensive Client Operations strategy to enhance customer satisfaction, retention, and revenue.</li> <li>Manage Client Operations and awareness for internal and external stakeholders, ensuring delivery of high quality service and support to clients throughout their engagement with Mozn.</li> <li>Provide guidance to team members by setting clear goals, addressing obstacles, and supporting decision making processes.</li> <li>Monitor client satisfaction and address issues or concerns to maintain strong client relationships.</li> <li>Conduct analyses of timelines and resources to support scenario planning, risk management, and informed decision making.</li> <li>Establish team performance metrics, including time, cost, and quality milestones aligned with project plans.</li> <li>Define Key Performance Indicators (KPIs) for the team, ensuring alignment with departmental objectives.</li> <li>Develop and execute strategies for client onboarding, product adoption, and customer retention.</li> <li>Collaborate with cross functional teams, such as Sales, Marketing, and Product, to deliver seamless client experiences and address client needs.</li> <li>Identify opportunities for upselling and account expansion.</li> <li>Keep abreast of industry trends, best practices, and competitors to contribute to improvements in client operations.</li> <li>Prepare regular reports on client success metrics, performance, and insights for management review.</li> </ul> Qualifications <ul> <li>Bachelor's degree in Business Administration, Management, or a related field.</li> <li>7-10 years of experience in client operations or a similar role, preferably in the consulting or technology industry.</li> <li>Demonstrated success in managing client operations and contributing to client success.</li> <li>Solid understanding of client engagement strategies, customer lifecycle management, and best practices in client operations.</li> <li>Strong communication and interpersonal skills, with the ability to build rapport and maintain partnerships with clients.</li> <li>Analytical mindset with the ability to identify opportunities, solve problems, and achieve results.</li> <li>Effective leadership and team management skills, with the capacity to motivate and develop team members.</li> <li>Proficiency in Arabic and English languages is required.</li> <li>You will be at the forefront of an exciting time for the Middle East, joining a high growth rocket ship in an exciting space.</li> <li>You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.</li> <li>The fundamentals will be taken care of: competitive compensation, top tier health insurance, and an enabling culture so that you can focus on what you do best.</li> <li>You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.</li> <li>We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?s55eLcQVvGBCxuhjAU%2bBUzK6bRMQDaCWa" width="0" height="0" />

Concentrix

<div><div><div>Other
</div><div><div><div>Location</div>
<div>Gurugram, India</div></div></div><div></div><div><div> 
</div>Job Title:
Associate Director, Client Success Business Consulting
Job Description
Position: Associate Director Transformation 
 
The Role: As an Associate Director of Innovation, you will be responsible for leading Innovation and Transformation by building and executing transformation roadmap for clients in customer service domain.<div>
Essential Job Elements:</div><ul><li>
Manage day-to-day execution of various cross-functional transformation initiatives and drive milestones to realization.</li><li>
Provide communication to key stakeholder, including but not limited to; executive management, business owners, and business process leads.</li><li>
Work closely with consultants to develop business cases to analyze feasibility and impact across multiple service lines.</li><li>
Identify new technologies that are relevant to service line and have potential to be scaled</li><li>
Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement &amp; metric enhancement.</li></ul> 
Profile &amp; Experience<ul><li>
bachelor&rsquo;s degree in computer science, engineering or relevant field and 10+ years of change management or transformation</li><li>
5+ years of Program Management experience in a matrix environment</li><li>
Exposure to drive complex improvement / transformation projects across multiple accounts/domains.</li><li>
Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)</li><li>
Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)</li><li>
Experience collaborating cross functionally within all organizational levels to build collaborative relationships.</li><li>
Strong internal client-facing skills with excellent communication, negotiation and conflict management skills</li><li>
Analytical acumen and the ability to streamline complex processes.</li><li>
Flexibility to work in shifts. Preferred Qualifications:</li><li>
Working knowledge of the Scaled Agile Framework</li><li>
Experience in the contact center or BPO industry</li><li>
Six Sigma Greenbelt or Blackbelt &bull; PMP certification preferred</li></ul>
Location:
IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div></div></div><div></div>

Associate Director, Client Success Business Consulting

MoEngage

Location: Dubai,Dubai,United Arab EmiratesAbout MoEngageMoEngageis a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future. Our teams are comprised of self-driven, passionate, smart individuals from top-tier institutes who are young achievers.Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behaviour and build marketing campaigns that proactively engage users.In just seven years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With a global presence spanning 35 countries, MoEngage has offices in San Francisco,Singapore,Vietnam, Berlin, Jakarta, and Bengaluru.We have been recognized asone of the 25 Highest Rated Private Cloud Computing Companies To Work Forin a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.Our inclusion on this list highlights our ability to lead during a crisis and is a huge testimony to the people-driven culture we have.Can you thrive and excel in a fast-paced ecosystem where innovation, speed and user centric product thinking are the norms? Do you enjoy discovering opportunities others do not even know exist and are geared to champion them? Are you driven by ownership and a chance to make an impact? If so, this opportunity may be for you!Role Overview:As an Associate Director of Customer Success at MoEngage, you will be a key leader in our Customer Success organization for the META region. You will be responsible for leading and scaling a team of Customer Success Managers (CSMs) focused on ensuring the success and growth of our valued Enterprise customers in the Middle East and potentially other regions. You will play a critical role in driving customer satisfaction, adoption, retention, and expansion, while also contributing to the overall strategy and operational excellence of the Customer Success department.Responsibilities:<ul><li>Team Leadership and Development:<ul><li>Lead, mentor, and coach a team of Customer Success Managers to achieve their individual and team goals.</li><li>Foster a collaborative, customer-centric, and results-oriented team culture.</li></ul></li><li>Customer Success Strategy and Execution:<ul><li>Develop and execute customer success strategies aligned with company objectives and regional nuances.</li><li>Define and monitor key performance indicators (KPIs) for customer success, such as retention rate, churn rate, customer satisfaction (CSAT/NPS), and expansion revenue.</li><li>Ensure the team proactively engages with customers to understand their business goals, challenges, and how MoEngage can drive value.</li><li>Oversee the development and delivery of strategic account plans and success plans for key customers.</li><li>Drive adoption of MoEngage platform features and best practices among customers.</li></ul></li><li>Customer Relationship Management:<ul><li>Build strong and lasting relationships with senior stakeholders.</li><li>Act as a point of escalation for complex customer issues and ensure timely and effective resolution.</li><li>Conduct regular executive business reviews (MBRs/EBRs/QBRs) with strategic customers to demonstrate value and align on future goals.</li><li>Gather customer feedback and advocate for their needs within the MoEngage organization.</li></ul></li><li>Operational Excellence: <ul><li>Utilize CRM and other tools to track customer interactions, health scores, and progress against goals.</li><li>Collaborate with cross-functional teams (Sales, Product, Marketing, Support) to ensure a seamless customer experience.</li><li>Contribute to the development of customer success playbooks, training materials, and other resources.</li></ul></li><li>Revenue Growth and Expansion:<ul><li>Identify and drive opportunities for account growth through upsells and cross-sells in collaboration with the Sales team.</li><li>Understand customer contract terms and identify renewal risks and opportunities.</li><li>Contribute to achieving and exceeding customer retention and expansion revenue targets for the region.</li><li>Develop and nurture customer advocates and identify opportunities for case studies and testimonials.</li></ul></li></ul>Qualifications:<ul><li>Bachelor's degree in a relevant field (Business, Marketing, Technology, etc.). Master's degree preferred. A technical degree would be given preference.</li><li>Minimum of 10 years of experience in Customer Success, Account Management, or a related client-facing role within the SaaS industry.</li><li>Proven experience in leading and scaling a team of Customer Success Managers.</li><li>Strong understanding of the SaaS business model and customer lifecycle.</li><li>Excellent communication, presentation, and interpersonal skills, develop and execute customer success strategies that drive measurable results.</li><li>Experience working with marketing technology platforms and understanding of digital marketing principles is highly desirable.</li><li>Strong analytical and problem-solving skills, with the ability to interpret data and derive actionable insights.</li><li>Ability to thrive in a fast-paced, dynamic, and results-oriented environment.</li><li>Experience working with customers in the Middle East region is a significant advantage.</li><li>Fluency in English is required.</li></ul>Personal Attributes:<ul><li>Customer-obsessed and passionate about customer success.</li><li>Strong leadership qualities with the ability to inspire and motivate a team.</li><li>Strategic thinker with a results-oriented mindset.</li><li>Highly organized and detail-oriented.</li><li>Proactive and self-motivated.</li><li>Excellent collaboration and teamwork skills.</li><li>Adaptable and resilient.</li></ul>We are looking for a dynamic and experienced leader to join our growing team in Dubai and contribute to the continued success of MoEngage and our customers!Perks<ul><li>Work at Scale and challenge yourself</li><li>Work with a smart team which grew up in the Mobile First world</li></ul> Apply to this job<img src="https://www.jobg8.com/Tracking.aspx?vN7mL9eUiCRvAVK7UQwr1K22RUcgp75Mi" width="0" height="0" />

Associate Director, Customer Success META

Talents Tide

<div>
 
 
 🌟 Hiring Now: Director &ndash; Customer Happiness | Dubai, UAE
 
 
 
 
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Department:
 
 Corporate Support Services
 
 
 
 Reports To:
 
 Executive Director &ndash; Corporate Support Services
 
 
 
 
 
 Are you a visionary leader passionate about creating exceptional customer experiences?
 
 
 Our client is seeking a
 
 Director &ndash; Customer Happiness
 
 to lead the strategic direction, innovation, and operational excellence of our customer happiness department. This role plays a key part in shaping service excellence across all touchpoints and ensuring every customer interaction reflects our commitment to Dubai&rsquo;s world-class service standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead the
 
 strategic development and execution
 
 of customer happiness initiatives that align with corporate objectives.
 </li>
 <li>
 Drive
 
 service innovation, process improvement, and digitisation
 
 to elevate overall customer experience.
 </li>
 <li>
 Oversee
 
 customer journey mapping
 
 , ensuring seamless and positive interactions across all channels.
 </li>
 <li>
 Collaborate with cross-functional teams (IT, HR, Finance, and Business Units) to ensure unified service delivery.
 </li>
 <li>
 Manage
 
 performance metrics, SLAs, and SOPs
 
 to maintain operational excellence.
 </li>
 <li>
 Analyse
 
 customer feedback and insights
 
 to drive data-informed decisions and continuous improvement.
 </li>
 <li>
 Foster a
 
 high-performance culture
 
 , developing and mentoring teams to deliver exceptional service.
 </li>
 <li>
 Ensure compliance with
 
 organisational policies, health &amp; safety, and information security standards.
 
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree
 
 in Business Administration, Service/Operations Management, or related field.
 </li>
 <li>
 
 8+ years of experience
 
 in business administration or service management, including
 
 at least 2 years in a leadership role.
 
 </li>
 <li>
 Proven expertise in
 
 customer experience design, process optimisation, and stakeholder engagement.
 
 </li>
 <li>
 Preferred certifications in
 
 Six Sigma, Lean, or Kaizen methodologies.
 
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Customer-Centric &amp; Results-Oriented
 </li>
 <li>
 Strategic Thinking &amp; Innovation
 </li>
 <li>
 Team Leadership &amp; Empowerment
 </li>
 <li>
 Change Management &amp; Agility
 </li>
 <li>
 Strong Communication &amp; Influence Skills
 </li>
 </ul>
 
 
 
 
 ✨
 
 Join us in shaping the future of customer happiness in Dubai!
 
 
 
 If you are passionate about service excellence and thrive in a dynamic, forward-thinking environment, we&rsquo;d love to hear from you.
 
 
 📩
 
 Apply Now or DM your updated CV
 
 
 
 #CustomerHappiness #Leadership #DubaiJobs #ServiceExcellence #CustomerExperience #HiringNow #UAEJobs
 
 
 
</div>

Director- Customer happiness

WhiteLake Technology Solutions

Job Description:As a Client Success Executive, you will play a key role in driving the growth of our company. You will be responsible for identifying new business opportunities, nurturing client relationships, and executing strategic plans that align with company objectives.You will also serve as a bridge between potential clients and our services, focusing on assessing client needs, presenting SEO and PPC strategies, and supporting the pre-sales process. Your primary client base will include Digital Marketing Agencies, SEO Agencies, and PPC Agencies.Key Responsibilities:<ul><li>Identify and target potential clients in various industries, especially digital agencies.</li><li>Develop and implement strategies to acquire new clients and explore new markets.</li><li>Conduct thorough due diligence and lead qualification using online research (websites, social media, LinkedIn, etc.).</li><li>Evaluate agencies based on size, services, experience, pricing, focus industry, and technical expertise.</li><li>Present and promote the company&rsquo;s digital marketing services with a focus on SEO and PPC.</li><li>Build and maintain strong, long-term relationships with existing and prospective clients.</li><li>Deliver professional presentations, demos, and pitches tailored to each client.</li><li>Handle client objections and provide clear, value-driven answers.</li><li>Build trust through consistent, value-based communication.</li><li>Collect and analyze client feedback to enhance service offerings.</li><li>Facilitate smooth transitions from sales to service delivery teams.</li><li>Stay current on industry trends, particularly in SEO and PPC.</li><li>Use research to inform sales strategy and improve client targeting.</li></ul>Qualifications:<ul><li>Any Bachelor's Degree.</li><li>Proven experience in sales, business development, or client success, preferably in digital marketing.</li><li>Strong understanding of SEO, PPC, and digital marketing principles.</li><li>Excellent verbal and written communication skills.</li><li>Strong presentation, negotiation, and organizational skills.</li><li>Ability to work independently and collaborate with internal teams.</li></ul>Key Skills:<ul><li>Communication and Presentation</li><li>SEO &amp; PPC Strategy Development</li><li>Strategic Planning and Execution</li><li>Market Research and Analysis</li><li>Lead Qualification and Outreach</li><li>Proposal Development</li><li>Client Relationship Management</li><li>Analytical Thinking and Problem-Solving</li></ul>Preference will be given to candidates from Nagercoil or nearby locations.SalaryCompetitive and commensurate with experience.To ApplySend your updated resume to career@whitelake.inJob Type: Full-timeWork Location: In person

Client Success Executive

Performance Optimal Health

<div>Performance Optimal Health is a health and wellness organization focused on empowering people to live better lives. Through our variety of services offered, we focus on the Four Pillars of Optimal Health &ndash; exercise, nutrition, recovery, and stress management. We have highly trained professionals that fit into all four categories, ultimately enhancing the client experience. Our brand focuses on quality over quantity and creating the best experience for each client 
This year marks our 23-year anniversary, and we are excited to build our Client Success Team. As a Client Success Coordinator, you will be working closely with our Wellness Professionals, On-site Coordinators, and Marketing and Business Development Teams. We are looking for a passionate, client service focused, hardworking individual who shares the same love for health and wellness as we do here at Performance Optimal Health. Here, you will focus on the client experience and help empower our clients to live better lives by assisting our healthcare professionals. You will play a crucial role in the client experience as well as creating a warm and welcoming environment for all clients, as well as colleagues. We are looking for someone with excellent interpersonal skills whose focus is creating a superior customer journey for our clients. This position will work as part of our Marketing/Business Development Team.
Key Responsibilities: 
Brand Ambassador: Serve as the distinguished ambassador of the Performance Optimal Health brand, embodying our rich history, exceptional services, and unwavering commitment to excellence. Ensure every client interaction reflects our brand's prestige and dedication to optimal health. 
Client Requests: Handle client requests with the utmost precision and timeliness, adhering to established guidelines and utilizing appropriate scripts to ensure a seamless and luxurious experience. 
Client Inquiries: Record and respond to all client inquiries with meticulous attention to detail, ensuring thorough follow-up and closure. Maintain an impeccable tracking system to guarantee client satisfaction. 
Client Guidance: Provide insightful and compassionate guidance to clients, leveraging industry best practices to enhance their adoption and utilization of the Performance Optimal Health Model. Empower clients on their wellness journey with grace and empathy. 
Team Collaboration: Collaborate closely with all team members to ensure a high-quality client experience and efficient operations. Foster a culture of excellence and teamwork that mirrors the esteemed standards of luxury hospitality. 
Additional Duties: Perform related duties as assigned, always with a commitment to maintaining the highest standards of service and client care. 
Requirements<ul>
<li>Exceptional customer service skills, including verbal and written communication skills</li>
<li>A strong work ethic and willingness to learn and adapt.</li>
 <li>An active listened with excellent administrative skills and a background in managing clients</li>
<li>Can learn quickly, be a self-starter and a problem solver</li>
 <li>Able to handle several situations at once with poise and confidence</li>
<li>Ability to treat highly confidential information with care and discretion</li>
<li>Strong attention to detail as well as solid organization/time management skills.</li>
</ul>Bonus Qualifications<ul>
 <li>Mindbody Online, EMR (Electronic Medical Record) and CRM System experience</li>
<li>Experience in customer service roles or hospitality industry</li>
</ul>Benefits
Benefits at a full-time status:<ul>
<li>Medical/Dental/Vision</li>
<li>401K+ Match</li>
<li>Growth potential within the organization.</li>
<li>Access to facilities at all locations.</li>
<li>Internal and external discounts.</li>
<li>Fun atmosphere.</li>
Continuing education stipend 
<li>
</li></ul>This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.</div>

Client Success Coordinator

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