client success director

Kaizen Asset Management Services

<div><h3 class="jobSectionHeader">About the Role</h3>
The Director of Client Success &amp; Growth will be responsible for developing and executing sales strategies that deliver measurable results. This role goes beyond sales management, it requires a leader who can anticipate market shifts, foster innovation, and align the sales function with Kaizen&rsquo;s long-term strategic objectives.
You will take ownership of client engagement, project mobilization success, and competitive positioning while ensuring your team is empowered, motivated, and delivering excellence.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
Strategic Sales Leadership<ul>
<li>Develop and implement effective sales strategies to exceed revenue targets.
</li><li>Identify and capitalize on new business opportunities.
</li><li>Build and maintain long-term client relationships.
</li><li>Provide market and competition insights, including updates to Porter&rsquo;s Five Forces analysis.
</li><li>Forecast revenue over a three-year horizon and contribute to long-term planning.
</li></ul>Operational Excellence<ul>
<li>Monitor sales performance and drive efficiency across processes.
</li><li>Enhance customer lifetime value through upselling, cross-selling, and retention.
</li><li>Foster seamless collaboration across departments to ensure client satisfaction.
</li><li>Leverage digital and AI-powered tools to optimize sales performance.
</li></ul>Market Research &amp; Lead Generation<ul>
<li>Research and analyze competitors, industry trends, and client behavior.
</li><li>Generate and nurture SQL leads through networking and industry partnerships.
</li><li>Prepare tenders and proposals to secure new opportunities.
</li></ul>Sales Activity &amp; Reporting<ul>
<li>Oversee accurate reporting of leads, pipeline, and sales activities.
</li><li>Produce bi-weekly market research reports to support sales strategies.
</li><li>Create high-impact sales materials to support engagements.
</li></ul>People Leadership<ul>
<li>Recruit, mentor, and inspire a high-performing sales team.
</li><li>Provide coaching, feedback, and succession planning.
</li><li>Drive employee engagement, learning, and professional development.
</li><li>Lead with Kaizen&rsquo;s culture and values, promoting innovation and collaboration.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Finance, Real Estate, or a related field (Master&rsquo;s / MBA is highly preferred).</li>
<li>Minimum 12&ndash;15 years of progressive leadership experience in Sales, Client Success, or Business Development, with at least 5 years in a senior leadership role within Asset Management, Real Estate, or Investment sectors in the UAE/GCC.</li>
<li>Strong understanding of the UAE and wider GCC real estate and investment landscape, including market trends, regulatory frameworks, and client expectations.</li>
<li>Proven track record of achieving and exceeding multimillion-dirham revenue targets and driving sustainable growth.</li>
<li>Demonstrated ability to build, inspire, and manage high-performing, multicultural teams in a competitive environment.</li>
<li>Strong network across government entities, developers, institutional investors, and corporate clients in the region.</li>
<li>Ability to design and execute medium- to long-term growth strategies, including forecasting, risk management, and market positioning.</li>
<li>Expertise in structuring complex deals, commercial negotiations, and delivering ROI-driven outcomes.</li>
<li>Familiarity with leveraging AI, CRM platforms, and digital sales tools to enhance efficiency, reporting, and client engagement.</li>
<li>Deep appreciation for UAE business culture and values, with the ability to build trusted relationships and represent Kaizen at the highest levels.</li>
<li>Excellent communication in English (Arabic is a strong advantage).</li></ul></div>

Director of Client Success & Growth

KAIZEN Asset Management Services

<div>
 
 About The Role
 
 
 
 The Director of Client Success &amp; Growth will be responsible for developing and executing sales strategies that deliver measurable results. This role goes beyond sales management, it requires a leader who can anticipate market shifts, foster innovation, and align the sales function with Kaizen's long-term strategic objectives.
 
 
 You will take ownership of client engagement, project mobilization success, and competitive positioning while ensuring your team is empowered, motivated, and delivering excellence.
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Sales Leadership
 
 
 
 <ul>
 <li>
 Develop and implement effective sales strategies to exceed revenue targets.
 </li>
 <li>
 Identify and capitalize on new business opportunities.
 </li>
 <li>
 Build and maintain long-term client relationships.
 </li>
 <li>
 Provide market and competition insights, including updates to Porter's Five Forces analysis.
 </li>
 <li>
 Forecast revenue over a three-year horizon and contribute to long-term planning.
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Monitor sales performance and drive efficiency across processes.
 </li>
 <li>
 Enhance customer lifetime value through upselling, cross-selling, and retention.
 </li>
 <li>
 Foster seamless collaboration across departments to ensure client satisfaction.
 </li>
 <li>
 Leverage digital and AI-powered tools to optimize sales performance.
 
 
 </li>
 </ul>
 
 Market Research &amp; Lead Generation
 
 
 
 <ul>
 <li>
 Research and analyze competitors, industry trends, and client behavior.
 </li>
 <li>
 Generate and nurture SQL leads through networking and industry partnerships.
 </li>
 <li>
 Prepare tenders and proposals to secure new opportunities.
 
 
 </li>
 </ul>
 
 Sales Activity &amp; Reporting
 
 
 
 <ul>
 <li>
 Oversee accurate reporting of leads, pipeline, and sales activities.
 </li>
 <li>
 Produce bi-weekly market research reports to support sales strategies.
 </li>
 <li>
 Create high-impact sales materials to support engagements.
 
 
 </li>
 </ul>
 
 People Leadership
 
 
 
 <ul>
 <li>
 Recruit, mentor, and inspire a high-performing sales team.
 </li>
 <li>
 Provide coaching, feedback, and succession planning.
 </li>
 <li>
 Drive employee engagement, learning, and professional development.
 </li>
 <li>
 Lead with Kaizen's culture and values, promoting innovation and collaboration
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Finance, Real Estate, or a related field (Master's / MBA is highly preferred)
 </li>
 <li>
 Minimum 12-15 years of progressive leadership experience in Sales, Client Success, or Business Development, with at least 5 years in a senior leadership role within Asset Management, Real Estate, or Investment sectors in the UAE/GCC
 </li>
 <li>
 Strong understanding of the UAE and wider GCC real estate and investment landscape, including market trends, regulatory frameworks, and client expectations
 </li>
 <li>
 Proven track record of achieving and exceeding multimillion-dirham revenue targets and driving sustainable growth
 </li>
 <li>
 Demonstrated ability to build, inspire, and manage high-performing, multicultural teams in a competitive environment
 </li>
 <li>
 Strong network across government entities, developers, institutional investors, and corporate clients in the region
 </li>
 <li>
 Ability to design and execute medium- to long-term growth strategies, including forecasting, risk management, and market positioning
 </li>
 <li>
 Expertise in structuring complex deals, commercial negotiations, and delivering ROI-driven outcomes
 </li>
 <li>
 Familiarity with leveraging AI, CRM platforms, and digital sales tools to enhance efficiency, reporting, and client engagement
 </li>
 <li>
 Deep appreciation for UAE business culture and values, with the ability to build trusted relationships and represent Kaizen at the highest levels
 </li>
 <li>
 Excellent communication in English (Arabic is a strong advantage)
 </li>
 </ul>
</div>

OpenText

<div>
 
 
 The Opportunity:
 
 
 
 At OpenText, our Professional Services team helps customers maximize the ROI from their investment in OpenText&rsquo;s EIM solutions. From solution implementation to custom development and managed/cloud services, you&rsquo;ll be working closely with cross-functional teams&mdash;including Sales, Pre-Sales, Value Engineering, and our partner ecosystem.
 
 
 
 
 
 As a
 
 Client Director
 
 , you&rsquo;ll own customer success and revenue generation across key accounts, with a dual focus on new business development and services delivery. The ideal candidate will bring strong commercial acumen, a business-technology mindset, and experience in leading complex services engagements.
 
 
 
 
 
 
 You are great at:
 
 
 <ul>
 <li>
 Building trusted relationships with Sales, Pre-Sales, and customer stakeholders.
 </li>
 <li>
 Driving services business development strategy and closing PS deals.
 </li>
 <li>
 Managing proposals, RFPs/RFIs, and SOW approvals.
 </li>
 <li>
 Creating and maintaining a strong pipeline to meet quarterly targets.
 </li>
 <li>
 Leading service delivery engagements and managing escalations.
 </li>
 <li>
 Coordinating resource forecasting and delivery oversight.
 </li>
 <li>
 Negotiating services contracts with clients and third-party providers.
 </li>
 </ul>
 
 
 
 
 
 What it takes:
 
 
 <ul>
 <li>
 15+ years in IT/IM with a strong focus on Professional Services sales and delivery.
 </li>
 <li>
 Proven success closing $3M+ in services revenue across diverse sectors.
 </li>
 <li>
 Experience delivering complex enterprise projects with clear KPIs.
 </li>
 <li>
 Solid project management skills and ability to work under pressure.
 </li>
 <li>
 Deep understanding of OpenText&rsquo;s portfolio (or similar platforms).
 </li>
 <li>
 Experience with ITOM/ITSM tools is a strong plus.
 </li>
 <li>
 Fluent in
 
 English and Arabic
 
 (required).
 </li>
 </ul>
</div>

Client Director, Professional Services

Dengage

<div>
 
 D.Engage is a leading SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 
 We are seeking a
 
 Customer Success Director
 
 in Pakistan.As the Director of Customer Success, you will play a pivotal role in our leadership team, combining your expertise in customer success with a strong background in sales. Your primary responsibility will be to ensure customer satisfaction and loyalty while identifying opportunities for growth and sales. You will lead a dynamic team of customer success professionals, fostering strong relationships with our clients and contributing to our revenue growth through up-selling and cross-selling initiatives.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 
 Customer Success Management:
 
 Develop and implement strategies to increase product adoption, customer loyalty and retention and enhance customer satisfaction while actively setting and contributing to churn reduction tactics.
 
 </li>
 <li>
 
 Strategic Planning:
 
 Align customer success strategies with overall business goals, contributing to revenue growth and customer base expansion.
 
 </li>
 <li>
 
 Team Leadership and Development:
 
 Recruit, mentor, and manage a customer success team, promoting a culture of excellence and continuous improvement.
 
 </li>
 <li>
 
 Sales Integration:
 
 Utilize your sales experience to identify and capitalize on upselling and cross-selling opportunities within the existing customer base.
 
 </li>
 <li>
 
 Cross-Functional Collaboration:
 
 Work closely with sales, marketing, and product to create and optimize the upsell and cross-sell strategies deployed by the CS team.
 
 </li>
 <li>
 
 Customer Relationship Management:
 
 Coach CS team to establish and maintain strong relationships with key clients, understanding their needs, and ensuring they receive exceptional service.
 
 </li>
 <li>
 
 Analytics and Feedback:
 
 Utilize data and customer feedback to improve service delivery, customer engagement, and satisfaction levels.
 
 </li>
 <li>
 
 Process Optimization:
 
 Continuously review and optimize customer success processes and practices for efficiency and effectiveness.
 
 </li>
 <li>
 
 Compensation:
 
 Draft, implement and optimize compensation plan for the CS team with the goal of encouraging productivity and performance and rewarding customer-goal and business-goal achievement.
 
 </li>
 <li>
 
 Reporting and Communication:
 
 Regularly report on customer success metrics and insights to the leadership team, informing strategic decisions.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Proven experience in customer success, with a background in sales, preferably in a SaaS or technology-related industry.
 
 </li>
 <li>
 Minimum of 9 to 12 years of relevant technical experience, with at least 3 years in a managerial / leadership role.
 
 </li>
 <li>
 Excellent interpersonal and relationship-building skills, with a customer-first mindset.
 
 </li>
 <li>
 Strong analytical abilities and experience using data to inform decisions and strategies.
 
 </li>
 <li>
 Proven track record of achieving or exceeding retention and sales targets.
 
 </li>
 <li>
 Exceptional communication and team management skills.
 
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or a related field; a Master's degree is a plus
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Work at the cutting edge marketing technology and customer engagement.
 
 </li>
 <li>
 Be a part of a collaborative, innovative and fast-paced environment with global teams.
 
 </li>
 <li>
 Opportunities for continuous learning and professional development.
 
 </li>
 <li>
 Competitive salary and benefits package.
 
 
 </li>
 </ul>
 
 D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members
 
 
 
 
 
 
 
 
</div>

Director of Customer Success- Pakistan

Pavago

Job Title:: 
Director of Marketing & Client Success
 Position Type: Full-Time, Remote
 Working Hours: EST
 
About Role: 
Our Client is a fast-growing organic lead generation company helping businesses drive sales through strategic posting in local Facebook groups. In less than a year, they’ve scaled to nearly 120 active clients.
 For our client, we are seeking a dynamic, experienced, and hands-on VP of Marketing & Client Success to lead the charge in organic marketing, client satisfaction, and internal team growth. This is a pivotal role in our leadership team, responsible for driving scalable growth, building world-class systems, and elevating our client and marketing experience.
 
Key Responsibilities: 
Organic Marketing & Facebook Growth Strategy: 
<ul>
<li>Manage and scale 20+ Facebook accounts, driving organic lead generation and community engagement</li>
<li>Own the end-to-end Facebook Group strategy: growth, content, and performance</li>
<li>Develop, test, and execute organic growth tactics, staying current on platform updates and trends</li>
<li>Build social accounts from scratch into high-performing channels through compelling copy and visuals</li>
<li>Optimise group presence to drive inbound leads, group engagement, and client satisfaction</li>
</ul>
Content & Copy Leadership: 
<ul>
<li>Lead the direction of copywriting and content creation, ensuring alignment with client voice and marketing goals</li>
<li>Personally write and review high-performing content that speaks to local markets and generates leads</li>
<li>Oversee team-wide publishing efforts across Facebook Groups, providing quality assurance and strategic guidance</li>
<li>Guide content strategies across other social platforms as needed</li>
</ul>
Client Success & Relationship Management: 
<ul>
<li>Act as the primary point of contact for key clients – aligning on goals, reviewing performance, and addressing issues</li>
<li>Managing 40+ client or account effectively at the same time.</li>
<li>Drive retention and satisfaction by proactively identifying challenges and delivering solutions</li>
<li>Lead onboarding and ensure every new client starts strong with clear expectations and great first impressions</li>
<li>Monitor group and campaign performance, sharing insights through strategic monthly reviews</li>
</ul>
Team Leadership & Development: 
<ul>
<li>Lead and inspire a high-performing team of 10+ marketing and client success professionals</li>
<li>Create a culture of accountability, creativity, and continuous improvement</li>
<li>Design incentive structures to reward performance and retain top talent</li>
<li>Set clear KPIs, monitor progress, and coach the team to hit performance targets</li>
</ul>
Performance Optimization & Reporting: 
<ul>
<li>Analyze campaign data and group insights to make informed decisions</li>
<li>Continuously refine workflows and content strategies based on results</li>
<li>Ensure all team activities are aligned with the broader vision and growth goals</li>
</ul>
What Makes You a Perfect Fit: 
<ul>
<li>Organic Marketing Expert: 3+ years in organic marketing, ideally in Facebook Group engagement, with a proven ability to scale social communities and drive leads</li>
<li>Master Copywriter & Storyteller: You know how to create engaging, converting content that drives action</li>
<li>Client-First Leader: You build trust with clients, solve problems before they arise, and deliver results that exceed expectations</li>
<li>Team Builder & Motivator: You lead with empathy, set a high bar, and know how to build a culture that delivers</li>
<li>Execution-Oriented Strategist: You think big, act fast, and don’t mind rolling up your sleeves to get things done</li>
<li>Strong Communicator: Fluent in English with a professional, American tone in both written and verbal communications</li>
</ul>
What a Typical Day Looks Like: 
<ul>
<li>Review daily performance, content calendar, and team priorities</li>
<li>Conduct strategy calls and check-ins with clients to align on goals and ensure satisfaction</li>
<li>Dive into Facebook Group content, providing feedback or making edits to ensure impact and brand alignment</li>
<li>Lead a team meeting to review KPIs and identify improvement opportunities</li>
<li>Collaborate with paid media, creative, and operations teams to ensure cross-functional alignment</li>
<li>End the day reviewing strategic initiatives, planning growth experiments, or onboarding a new high-potential client</li>
</ul>
Interview Process: 
<ul>
<li>Initial Screening Call – Understand your background and fit</li>
<li>Video Interview – Dive deeper into strategy, leadership, and marketing knowledge</li>
<li>Final Interview – Meet with leadership for alignment</li>
<li>Background Check – Reference and past employment verification</li>
</ul>
Apply Now!: 
If you’re a seasoned marketing leader with a passion for organic growth, client success, and building something extraordinary from the ground up, we want to hear from you.

Head of Marketing

Simcoe IT

Client Success ExecutiveSalary: 40k to 60kExperience Required: 1&ndash;2 yearsLocation: 39 C Plaza, Etihad Town, Raiwind Road LahoreFull-time Office basedResponsibilities:* Main point of contact for assigned clients, ensuring smooth communication and relationship management.* Understand client requirements and ensure timely delivery of recruitment services.* Coordinate with the sales team to understand commitments made to clients.* Work closely with the recruitment team to ensure hiring needs are fulfilled as per timelines.* Follow up with clients on feedback and address any service-related concerns proactively.* Track client satisfaction and suggest improvements for better service delivery.* Maintain accurate records of client communications, requirements, and progress updates.Requirements:Bachelor&rsquo;s degree in Business Administration, HR, Marketing, or a related field.1&ndash;2 years of experience in client success, account management, or client-facing rolesAbility to manage multiple client accounts and deliver within timelines.Proficiency in MS Office (Excel, Word, PowerPoint)Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Office location: Etihad Town, Raiwind Road, Lahore</li></ul>Is this feasible for you ???Experience:<ul><li>Project Management: 1 year (Required)</li><li>Client Success: 2 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: On the road

Client Success Executive

Elite HRSP

About the RoleWe are seeking a bilingual Client Success Executive (English &amp; Arabic) based in the UAE, preferably in Abu Dhabi, to oversee the deployment and adoption of our clients' ERP, a next-generation HRMS platform. This is a 3-month contractual role with the possibility of extension based on performance and project needs.The Client Success Manager will serve as the primary liaison for clients during deployment, ensuring a seamless onboarding process, effective user adoption, and long-term client satisfaction. The role requires flexibility to attend on-site client meetings and collaborate closely with internal and client teams.Key Responsibilities&#9679; Deployment &amp; Onboarding<ul><li>Lead end-to-end client onboarding, data migration, and system deployment.</li><li>Conduct training workshops and support user adoption in both English and Arabic.</li><li>Ensure projects are delivered within agreed timelines and quality standards.</li></ul>&#9679; Client Relationship Management<ul><li>Serve as the primary point of contact for clients throughout deployment.</li><li>Address client queries, manage escalations, and provide proactive support.</li><li>Build strong relationships with HR leaders, GMs, and founders across client organizations.</li></ul>&#9679; Operational Support<ul><li>Travel to client offices (primarily in Abu Dhabi) as required.</li><li>Provide structured reports on deployment progress and client health.</li><li>Gather client feedback and channel it into product and process improvements.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business, HR, IT, or related discipline.</li><li>2+ years&rsquo; experience in Client Success, Project Management, or HR Tech implementation, ideally with SaaS/ERP solutions.</li><li>Strong knowledge of HR processes, payroll, and compliance in the UAE.</li><li>Fluent in English and Arabic (spoken and written).</li><li>Based in the UAE, preferably Abu Dhabi.</li><li>Valid UAE driving license (mandatory).</li><li>Own visa (spousal/freelance) preferred; company sponsorship can be considered if required.</li><li>Flexible to travel to client sites as needed.</li></ul>Contract Details<ul><li>Type: 3-month contractual role (extendable).</li><li>Location: Abu Dhabi, with occasional travel across UAE.</li><li>Visa: Own visa (spousal/freelance) preferred.</li><li>Driving License: Mandatory for client visits.</li></ul>Key Competencies<ul><li>Strong bilingual communication and presentation skills.</li><li>Ability to manage multiple deployments with structured planning.</li><li>Customer-focused mindset with proactive problem-solving.</li><li>Tech-savvy with adaptability to HR/ERP technologies.</li></ul>What We Offer<ul><li>Opportunity to lead client success initiatives in a high-growth HR-tech SaaS.</li><li>Exposure to diverse industries and leading organizations in the UAE.</li><li>Competitive contractual package with potential for extension.</li><li>A collaborative and innovative startup environment.</li></ul>Job Type: Contract Contract length: 3 monthsPay: AED6,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>What is your current salary package?</li><li>What is your expected salary package?</li><li>Notice period?</li></ul>

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