client success manager

Sellchology

OverviewDo you love the automotive industry but don&rsquo;t want to work long hours or weekends? Are you looking for work/life balance? Do you enjoy helping others succeed? Join our company in the client success role! This position provides customer service support to automotive dealer clients. Work from home most of the time and enjoy holidays with your family. Join our growing brand and company to start making a difference!Location: Atlanta, GA (hybrid role: work from home with onsite client visits and occasional travel)Position Type: Full-time (40 hours/week; regular work week)Pay type: Base salary &amp; performance bonusesAnnual income: $55,000 &ndash; $65,000RESPONSIBILITIES - Client Success and Customer Care<ul><li>Foster and maintain relationships with Sellchology dealer clients under minimal direct supervision</li><li>Provide support to assigned dealer accounts using phone calls, social media, texting, email and onsite visits</li><li>Establish relationships and communicate well with executive-level management (Owner, GM, GSM)</li><li>Guide dealership managers and sales teams through the Sellchology training material to assist in meeting their training needs</li><li>Proactively identify opportunities for engagement within the training content and coaching resources</li><li>Proactively engage in educational follow-up on how we can help clients grow and succeed</li><li>Manage and respond to client questions and inquiries in a timely and professional manner</li><li>Serve as a co-moderator of a private coaching group on Facebook (manage membership and facilitate engagement)</li><li>Provide administrative and customer service support for Sellchology critical programs and events (e.g., industry conferences or events at our training center located in Atlanta)</li><li>Other duties as assigned</li></ul>RESPONSIBILITIES- Supervision<ul><li>Supervise a team of Engagement Managers</li><li>Communicate and uphold performance standards for client engagement</li><li>Maintain and update documentation for client processes and procedures</li><li>Monitor employee productivity and performance</li><li>Provide constructive feedback, mentorship and coaching</li><li>Assist with client questions and client care</li><li>Train new employees in essential role functions and workflow</li><li>Conduct regular performance reviews and provide reports to company executives</li></ul>REQUIRED SKILLS, ABILITIES &amp; EXPERIENCE<ul><li>At least 2 years of experience in the retail automotive industry: BDC, sales, management or vendor</li><li>At least 1 year of experience in a supervisor or leadership role</li><li>Proven track record of building and maintaining relationships with customers/clients</li><li>Familiarity with automotive sales training philosophy and techniques</li><li>Demonstrated ability to work on projects under minimal supervision</li><li>Demonstrated leadership and supervisory abilities</li><li>Strong customer service and communication skills (verbal and written)</li><li>Ability to plan own daily work schedule and manage time (previous work from home experience is a plus)</li><li>Ability to follow instructions and have detail-orientation (use the word &ldquo;exceptional&rdquo; in your application message to prove this)</li><li>Experience with Microsoft Outlook, Word and Excel</li><li>Experience moderating Facebook groups</li><li>Ability to drive to client sites or company events; must have reliable transportation and valid driver&rsquo;s license</li><li>Ability to do occasional out of state/overnight travel (typically a few trips a year; paid for by company)</li><li>Having a suitable home office environment for remote work (Internet access, a quiet place for taking/making calls, and ability to join video Zoom calls)</li></ul>EXPERIENCE<ul><li>At least 2 years of experience in the automotive industry in any of these areas: BDC, sales, management or vendor</li><li>At least 1 year of experience in a supervisory role</li></ul>BENEFITS<ul><li>Estimated annual income range is $55,000 - $65,000 (base guaranteed salary of 40,000/year plus performance bonuses between $15,000 - $25,000/year)</li><li>Work from home about 70-80% of a typical month</li><li>40-hour regular work week (no evenings or weekends)</li><li>Flex time: ability to establish start and end time of workdays</li><li>401(k) retirement plan, with the company contributing 4% of earned income (not a match, an unconditional contribution)</li><li>14 paid holidays per year (includes time off between Christmas and New Year)</li><li>12 days of paid time off annually</li><li>Additional unpaid time off can be requested as needed</li><li>NOTE: We do not currently offer a health or dental plan</li></ul>Pay: $55,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>Flexible schedule</li><li>Paid time off</li></ul>Application Question(s):<ul><li>How many years of experience do you have in the automotive industry?</li></ul>Work Location: Hybrid remote in Atlanta, GA 30350

Client Success Manager

Robert Half

<div>JOB REQUISITION
Client Solutions Manager
LOCATION
GA ATLANTA
JOB DESCRIPTION
Job Summary 
 
As a Client Solutions Manager, your responsibilities will include:<ul><li>
Business development: Develop and grow your own client base by marketing our services for full time placement solutions using your proven and/or recruiting background. Market to via telephone, video as well as conduct in-person meetings with and key decision makers. Client Solutions Manager will participate in local association and networking events to solidify Robert Half&rsquo;s presence in the local business community.
</li><li>Placement activities: Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and contract professionals currently on assignment to ensure both receive exceptional customer service. In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.</li><li>
Meet and exceed weekly business development goals.</li></ul> 
Qualifications:<ul><li>
Bachelor&rsquo;s degree required. degree preferred.
</li><li>2+ years of business-to-business development experience and/or working in a
 
related field is preferred.
</li><li>Must have a strong desire to build a career in business development by using proven closing skills and the ability to build client relationships.</li><li>
A combination of business development and account management skills are required.</li><li>
Ability to multi-task and persevere in a fast-paced dynamic environment with a sense of urgency.</li><li>
Must have a proven track record of success and be a competitive and self-motivated individual.</li></ul>
Top Reasons to Work for Robert Half:<ul><li>
EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER &ndash; For more than 75 years, our history of success and strong client relationships provide a level of stability few companies can match.</li><li>
PERFORMANCE = REWARD &ndash; We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com.</li><li>
UPWARD MOBILITY &ndash; With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.</li><li>
TOOLS FOR SUCCESS &ndash; We provide world-class training, client relationship management tools and advanced technology to help you succeed.</li><li>
RESPECTED WORLDWIDE &ndash; Robert Half has appeared on FORTUNE magazine&rsquo;s list of &ldquo;Most Admired Companies&rdquo; since 1998, as well as numerous &ldquo;Best Places to Work&rdquo; lists around the world.</li><li>
OUTSTANDING CORPORATE RESPONSIBILITY &ndash; We believe in an &ldquo;Ethics First&rdquo; philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half&rsquo;s Corporate Responsibility Report at roberthalf.com/about-robert-half/corporate-responsibility.</li></ul>
Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.
In your email please include the following:<ul><li>
The specific accommodation requested to complete the employment application.</li><li>
The location(s) (city, state) to which you would like to apply.</li></ul>
For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
JOB LOCATION
GA ATLANTA</div>

Client Solutions Manager

Zelis Healthcare

<div><div><h2 class="jobSectionHeader">Description</h2><div><div>
At Zelis, we Get Stuff Done. So, let&rsquo;s get to it!</div><div> 
A Little About Us</div><div>
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts &ndash; driving real, measurable results for clients.</div><div> 
A Little About You</div><div>
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.</div>
Position Overview
The Associate Strategic Client Executive (Associate SCE) role will serve as the primary point of contact for Zelis for their assigned book of business. The Associate SCE will manage an assigned book of business comprised of vertically aligned clients and will drive growth for Zelis by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always meeting and/or exceeding client expectations while driving a superior OneZelis customer experience. The Associate SCE will develop and maintain critical internal and external relationships to sustain and build upon Zelis&rsquo; value proposition and work collaboratively across the enterprise to achieve their clients' goals and objectives.
What you&rsquo;ll do:<ul><li>
Client Relationship Building: Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges as well as how Zelis supports the achievement of those goals.</li><li>
Revenue Management: Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business.</li><li>
Client Renewals &amp; Retention: Responsible for client renewals and retention. Successfully facilitate contract negotiations with their leader and manage the complete life cycle to renew client agreements while looking for ways to expand the partnership.</li><li>
Risk Identification &amp; Mitigation: Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships.</li><li>
Product Knowledge &amp; Optimization: Drive revenue growth through existing product optimization, understand and communicate key differentiators, product strategy, features, and functionality.</li><li>
Client Growth: Successfully uncover and qualify opportunities for growth to deliver great client value. Collaborate with sales to present innovative solutions and grow existing client base. Identify up and cross-sell opportunities to flag for Sales.</li><li>
Client Value: Effectively illustrate and validate client outcomes consistently, leveraging client reporting and knowledge of client&rsquo;s business goals and measures.</li><li>
Conduct Client Business Reviews: Conduct and lead all client business reviews and account plans to optimize value within the client's book of business.</li><li>
Client Advocacy: Ensure industry leading quality service delivery and client satisfaction; measurements include proactive client management, timely escalation and resolution of issues, and nurture clients into loyal promoters. Secure client references and permission in support of key Zelis initiatives and case studies as needed.</li></ul>
What you&rsquo;ll bring to Zelis:<ul><li>
Bachelor&rsquo;s degree preferred.</li><li>
5+ years in client management role with experience in the Payer space. Experience in working in healthcare including insurance companies, or working with cost management, electronic payments, Third Party Administrators, and/or healthcare communications solutions.</li><li>
Demonstrated success in revenue management and increased utilization within an assigned book of business of mid to large enterprise clients.</li><li>
Excellent written and verbal communication skills. Excellent presentation, public speaking, and meeting management capabilities. Ability to tailor messages to audiences.</li><li>
Proven collaboration with key business partners: Sales, Operations, Product, Services, and Marketing.</li><li>
Ability to anticipate future trends and incorporate them into business review planning.</li><li>
Synthesizes complex issues and communicates clearly with both clients and internal stakeholders.</li><li>
Ability to communicate and interact formally and informally with VPs and Executive Leadership; demonstrates enterprise thinking with ability to influence; proven ability to influence across a matrix and with leadership.</li><li>
Experience leveraging data and reporting to accurately identify client and industry trends; able to synthesize data into compelling narratives.</li><li>
Demonstrates sense of urgency and ability to multi-task and prioritize.</li><li>
Strong listening and comprehension skills, ability to understand and address client concerns, feedback, and appropriately manage discussions with clients.</li><li>
Travel estimated 30-40% (primarily) domestic [internal and external meetings]; Location: Remote.</li><li>
Deep Understanding of Client&rsquo;s Business: Understand the client in terms of markets they operate in, competitors, objectives, and challenges. Successfully build strategic account plans to fully understand client&rsquo;s pain and business drivers.</li><li>
Develop Trusting Relationships: Cultivates deep relationships with clients and team</li><li>
Executive Communicator: Proactively communicates. Can effectively prepare and present communications to clients and leadership teams.</li><li>
Problem Solver: The ability to offer and communicate compelling solutions to client challenges is invaluable.</li><li>
Industry Knowledge: Remain abreast of changing and evolving healthcare landscape, regulations, and related market vertical and competitor trends.</li><li>
Financial Acumen: Strong financial acumen and ability to interpret client financials. Commission-driven and motivated to achieve growth targets.</li><li>
Innovative Thinking: Brings creative insight to client&rsquo;s businesses to help them deliver a competitive advantage.</li><li>
Collaborator: Actively partners across BUs to communicate client needs &amp; issues, shares and provides awareness of external trends and competitor landscape.</li><li>
Troubleshooting: Forward looking, keeps an eye out for potential internal/external problems and managing potential concerns.</li></ul><div><div>
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.</div></div>
Base Salary Range
$95,000.00 - $120,650.00
At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.
Zelis&rsquo; full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees&rsquo; health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Equal Employment Opportunity 
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
We welcome applicants from all backgrounds and encourage you to apply even if you don&rsquo;t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. 
Accessibility Support 
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. 
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.</div></div></div>

Associate Strategic Client Executive - TPA

Hard Rock Cafe

<div>
 Our team members are the key to our company&rsquo;s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Write and negotiate sales and marketing contracts according to Company procedures.
 </li>
 <li>
 Assembling of the Cafe Event Calendar and Brand Calendar.
 </li>
 <li>
 Reporting of weekly Occupancy Reporting Programs by working with local hotel Concierge.
 </li>
 <li>
 Communication and follow up with Group Travel Planners and marketing partners.
 </li>
 <li>
 Administration of package programs.
 </li>
 <li>
 Ensure receipt of payment from client by following Company procedures.
 </li>
 <li>
 Maintenance of sales and marketing tools and equipment (banners, linens, skirting, etc.).
 </li>
 <li>
 Updating of "cafe" website using the Vizergy platform.
 </li>
 <li>
 Partnering with Sales &amp; Marketing Manager in the prospecting calls to Corporate accounts, convention/meeting organizers and previous bookings. Assist in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business.
 </li>
 <li>
 Attend trade-shows as approved by cafe budget and the Sales and Marketing Manager/General Manager.
 </li>
 <li>
 Liaise between Support Center Sales &amp; Marketing departments and the cafe.
 </li>
 <li>
 Work with SM, GM, and KM to ensure that contract/menu is executable.
 </li>
 <li>
 Attend meetings with S&amp;M Manager as requested to communicate events/functions to management team and/or staff.
 </li>
 <li>
 Coordinate operations between departments.
 </li>
 <li>
 Attend client functions marketing events and designated parties to provide support and representation of the department.
 </li>
 <li>
 Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
 </li>
 <li>
 Work as a team, helping all departments to complete the required activities or projects that ensure we achieve successful events or outcomes reflecting the brand. Maintain high morale.
 </li>
 </ul>
</div>

Cafe Sales and Marketing Assistant

Feedzai

<div><div>Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world's largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.</div>
The Customer Success Professional Services Team is responsible for leading the activation and post-activation for all Feedzai clients. We work cross-functionally across Feedzai and with our clients to collaborate and create seamless transitions throughout our client lifecycle. We take accountability, ownership and are tenacious as we execute strategies to help our clients achieve success. The challenges we tackle are complex, but we don't stop pushing forward until we overcome them. As a result, we're empowered to spark change every day, influencing the trajectory of our company and ourselves. 

You: 
We are looking for a Project Manager who has strong engagement skills, communicates clearly and demonstrates strong passion for successful business value and project delivery. You will combine tactical execution skills with strategic expertise to lead cross-functional teams through the entire project lifecycle. Being the client's primary point of contact, you should be able to handle multiple priorities and hold accountability for project execution.

We expect you to continuously evolve your professional skills through trainings, self-development and, most importantly, by successfully delivering complex projects. 

Your Day to Day:
<ul>
<li>Lead one or more projects by coordinating between external client(s) and internal cross-functional teams consisting of technical roles in a multicultural environment;</li>
<li>Have a 'leadership mindset' - Lead a project from start to finish, working with teammates from strategy, business analysis, engineering and quality assurance. Shepherd the team through challenges and ambiguity;</li>
<li>Lead every aspect of the project including but not limited to budget, timeline/scope, resource capacity / allocation, change management.</li>
<li>Prepare and conduct project meetings with the clients, including Show and Tells, Product Demos, Scoping Workshops and Steering Meetings.</li>
<li>Senior Stakeholder communication - present weekly meetings to clients and also Steering Committee meetings to Senior client stakeholder to communicate progress and risks at a Project &amp; Program level and drive decisions</li>
<li>Be 'value driven' - Ensure project roadmap supports the Customer Success team and business objectives to lead to 'value' beyond Delivery</li>
<li>Risk management - Effectively assess project risks, both technical and non-technical in nature, and deploy mitigation plans, internally and with clients;</li>
<li>Lead internal ceremonies - Dailies, Refinements and drive decisions and conclusions with cross-functional teams and leaders</li>
<li>Consultative Mindset - Learn over time the client's considerations and advise them on the right solutions while managing expectations</li>
<li>Product - Our Product is key to the success of our clients. Learn the Product effectively and engage constructively and regularly with the Product team</li>
</ul>
You Have and Know-how:
<ul><li>MSc or BSc degree in Computer Science, Engineering, Technology or a similar degree;</li>
<li>One or more of the following certifications: PMP, CSM, PSM, CSPO, KMP;</li>
<li>Willingness to travel 20% of the project time;</li>
<li>Experience with the full Software Development Life Cycle (SDLC), managing fast-paced projects in both Agile (Scrum) and waterfall environments;</li>
<li>Skills in leadership, adaptability, problem solving, and critical thinking;</li>
<li>Be solution oriented, and when issues arise, be able to roll up sleeves and tackle them with a 'get it done' attitude;</li>
<li>Ability to cultivate relationships with clients, while managing expectations and being able to push-back when necessary, to ensure the success of the project;</li>
<li>Experience of managing projects for external clients;</li>
<li>Experience leading large discovery workshops and project kick-offs;</li>
<li>Experience with JIRA</li> 
</ul>
The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join Us! 
 
#LI-BX1 #LI-Remote<div>

Your First 30-Days at Feedzai:

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

Life at Feedzai Instagram

Feedzai Culture

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.</div></div>

Technical Project Manager

Alexander Shunnarah Trial Attorneys

<div><div><h1 class="jobSectionHeader">Why Work For Us</h1>

Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve.

At Alexander Shunnarah Trial Attorneys, we take a real approach. We are innovative, always finding ways to be better, and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If you're looking for a career where you can help make a difference in the lives of others alongside a supportive team, we encourage you to apply!
<h1 class="jobSectionHeader">
What We Value</h1>
<ul><li>Client Commitment</li>
<li>Integrity</li>
<li>A Will to Win</li>
<li>Teamwork</li>
<li>Personal Accountability</li>
<li>Passion</li>
</ul></div>
Are you ready to make a significant impact in personal injury cases? We're on the lookout for a dedicated and detail-oriented Case Manager to join our team and support our attorneys through all phases of pre-litigation and some litigation. If you're passionate about client advocacy and thrive in a fast-paced environment, this role is perfect for you! 
 
This is a 100% on site position. We believe this work is done best together!
<h1 class="jobSectionHeader">
What You'll Do:</h1>
<ul><li>Drive Success: Manage personal injury pre-litigation and some litigation cases, providing essential support to attorneys and clients.</li>
<li>Be a Key Player: Work closely with attorneys throughout all phases of pre-litigation, ensuring smooth and efficient case progression.</li>
<li>Engage Directly: Maintain effective communication with clients, providers, and insurance companies, handling inquiries and updates with precision.</li>
<li>Stay Organized: Utilize your organizational skills and proactive approach to manage documents, deadlines, and case details effectively.</li>
</ul><h1 class="jobSectionHeader">What You Need:</h1>
<ul><li>Experience:
<ul><li>Minimum 1 year of Legal Case Manager experience required; 3-5 years preferred</li>
<li>Proven ability in drafting and reviewing legal documents.</li>
<li>Experience in medical records management and understanding personal injury cases (highly preferred).</li>
</ul></li><li>Tech-Savvy: Proficiency in Microsoft Office (2 years required) and familiarity with FileVine or other case management systems (preferred).</li>
<li>Communication Skills: Excellent verbal and written communication skills are essential for this role.</li>
</ul><h1 class="jobSectionHeader">What You Get:</h1>
<ul><li>A Great Role: Full-time position with opportunities to grow and contribute to impactful cases.</li>
<li>Comprehensive Benefits: Dental, vision, and health insurance, plus supplemental insurance and paid time off.</li>
<li>A Supportive Environment: Join a team that values collaboration, innovation, and your professional development.</li>
</ul>
Ready to advance your career and make a real difference? Apply now and become a vital part of our dedicated team!<div>
Alexander Shunnarah Trial Attorneys is committed to a diverse and inclusive workplace. Alexander Shunnarah Trial Attorneys is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email careers@asilpc.com.</div></div>

Case Manager

Reserv

<div>About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. 
About the role
As a Litigation Claims Team Lead, Rideshare at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing adjusting staff doing work to service a commercial ride share client. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. 
What you'll do<ul><li>
Oversee a team of commercial auto adjuster direct reports</li><li>
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery</li><li>
Align team with client and customer expectations of the claims process</li><li>
Serve as a resource for escalated claims</li><li>
Foster a positive work environment, promote teamwork, and encourage professional growth and development</li><li>
Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team</li><li>
Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation</li><li>
Serve as backup/ leader when the Manager is out of office</li><li>
Responsible for initial onboarding tasks/ access and new hire cultural immersion</li><li>
SME for first-line questions, escalations, roundtable discussions</li><li>
Increased reserve and payment authority with the ability to assist with moderate reviews</li><li>
Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees</li></ul> 
Qualifications<ul><li>
10+ years of insurance claims experience in multiple lines of business with litigated bodily injury experience</li><li>
5+ years of leadership experience with a preference for experience managing in a remote environment</li><li>
Experience with Ride Share (or TNC/Livery) litigation is required.</li><li>
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes</li><li>
Demonstrated commitment to quality, accuracy, and attention to detail</li><li>
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information</li></ul> 
Benefits<ul><li>
Generous health-insurance package with nationwide coverage, vision, &amp; dental</li><li>
401(k) retirement plan with employer matching</li><li>
Competitive PTO policy &ndash; we want our employees fresh, healthy, happy, and energized!</li><li>
Generous family leave policy after 8 months of continuous work</li><li>
Work from anywhere to facilitate your work life balance</li><li>
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!</li></ul> 
Additionally, we will<ul><li>
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role</li><li>
Work toward reducing and eliminating all the administrative work from an adjuster role</li><li>
Foster a culture of empathy, transparency, and empowerment in a remote-first environment</li></ul> 
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!</div>

Litigation Claims Manager, Rideshare

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