client success manager

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 Responsible for planning and overseeing project completion on time, on scope and on budget. Strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders in a dynamic environment are required.
 
 
 Project Manager I will scope and execute initiatives by partnering with client team and internal stakeholders to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all.
 
 
 
 What You&rsquo;ll Do As The Project Manager 1
 
 
 
 Employees employed in the role of Project Manager 1 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 Project Management
 
 
 <ul>
 <li>
 Lead project onboarding according to project scope and SOW documentation
 </li>
 <li>
 Coordinate engagement of resources and subject matter experts across various organizational functions for Project Startup
 </li>
 <li>
 Gather project requirements and develop project Playbooks and SOPs
 </li>
 <li>
 Obtain requirements for Bill of Materials (BOM) development
 </li>
 <li>
 Gather rollout schedule and document SLA requirements
 </li>
 <li>
 Drive all project requirements such as project changes, product lead time, rollout requirements through IntelliPlan.
 </li>
 <li>
 Define, track and report on specific measurable outcomes for projects
 </li>
 <li>
 Define inventory requirements based on schedule and work with Supply Chain on lead time and schedule of inventory arrival
 </li>
 <li>
 Responsible for all aspects of project billing including services.
 
 
 </li>
 </ul>
 Client Support
 
 
 <ul>
 <li>
 Build strong relationships with customer operations stakeholders. Be the main point of contact for customer operational requirements.
 </li>
 <li>
 Schedule internal and external daily/weekly cadence meetings
 </li>
 <li>
 Meet with client stakeholders regarding project status and changes
 </li>
 <li>
 Obtain client schedule and deployment signoff
 </li>
 <li>
 Manage deployment and schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan
 </li>
 <li>
 Coordinate invoicing of inventory according to contractual agreements (MSA, MISA, SOW)
 </li>
 <li>
 Communicate changes with client and manage escalations as required
 </li>
 <li>
 Gather reporting requirements and develop custom reporting as needed
 </li>
 <li>
 Gather client requirements for nterprise and ensure client set for ITAD and Depot projects
 </li>
 <li>
 Manage scope changes and develop Project Change Requests (PCR) based on scope requirements. Including additional costs and SLA&rsquo;s
 
 
 </li>
 </ul>
 IntelliPlan
 
 
 <ul>
 <li>
 Complete project toolkit for IntelliPlan
 </li>
 <li>
 Input project deployment schedule and BOM requirements into IntelliPlan
 </li>
 <li>
 Ensure product lead times are loaded and maintained by Supply Chain
 </li>
 <li>
 Ensure product availability in accordance to schedule; monitor schedule in IntelliPlan
 </li>
 <li>
 Coordinate deployment rollout with TSC for TSC readiness against schedule
 </li>
 <li>
 Manage and communicate schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan
 </li>
 <li>
 Gather stock standards requirements and input forecast into IntelliPlan
 
 
 </li>
 </ul>
 Inventory Management
 
 
 <ul>
 <li>
 With customer, define product standards and forecast requirements
 </li>
 <li>
 Define Inventory requirements for project rollouts
 </li>
 <li>
 Set safety stock threshold
 </li>
 <li>
 Manage inventory levels against forecast and safety stock and adjust as needed
 </li>
 <li>
 Manage inventory levels against project schedule and adjust as needed
 </li>
 <li>
 Work with Supply Chain to adjust inbound inventory levels according to project schedule
 </li>
 <li>
 Work with Supply Chain to manage OEMs when product is available ahead of schedule
 </li>
 <li>
 Invoice customer on receipt and convert inventory to client owned according to MSA, MISA and SOW
 </li>
 <li>
 Update BOM to include SKU changes from Zones owned SKU to Client Owned SKUs
 
 
 </li>
 </ul>
 Implementation
 
 
 <ul>
 <li>
 Responsible for project turnover and start-up to project delivery stakeholders. Coordinate engagement of partner resources and subject matter experts across multiple projects &amp; organizational functions
 </li>
 <li>
 Coordinate order entry and order management in CRM based on IntelliPlan outputs
 </li>
 <li>
 Manage issues and decisions to timely resolution. Communicate with senior management teams to escalate/resolve project conflicts &amp; needs
 </li>
 <li>
 Formulate plans to communicate and implement approved changes for the best return on investment
 </li>
 <li>
 Accountable for SLA deliverables according to project scope as documented in Statements of Wok
 </li>
 <li>
 Responsible for project closeout and reporting on project health and risks. Formulate and summarize findings as well-organized presentations to senior management; effectively summarize key information (e.g. cost savings, risk, efficiency improvements, accountability metrics, etc.)
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 What you will bring to the team:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business or a related field.
 </li>
 <li>
 PMP; ITIL Certification or equivalent preferred.
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 2 - 5 years of experience in program/ project management, process engineering or strategy within a technology or operations environment
 </li>
 <li>
 Experience in Supply Chain and Inventory Management is preferable
 </li>
 <li>
 Leadership skills: must have experience leading multiple projects and teams simultaneously
 </li>
 <li>
 Problem-solving skills: must be able to identify risks and develop actionable mitigation plans
 </li>
 <li>
 Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations
 </li>
 <li>
 Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas
 </li>
 <li>
 Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand
 </li>
 <li>
 Knowledge of and experience using Project Management Software
 </li>
 <li>
 Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 9:00PM &ndash; 6:00AM (Pk time)
</div>

Project Manager 1

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook
 
 
 
 Position Overview
 
 
 
 As a Field Dispatch Coordinator, you will ensure Zones work is performed efficiently &amp; accurately. You will provide consistency in customer deliverables by training &amp; onboarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.
 
 
 
 What You Will Do As The Field Dispatch Coordinator
 
 
 
 Employees employed in the role of Field Dispatch Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Perform pilot installation for our customers to verify and validate the scope of services and installation scripts.
 </li>
 <li>
 Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:
 </li>
 <li>
 Contact information
 </li>
 <li>
 Escalation procedures
 </li>
 <li>
 Scope of services
 </li>
 <li>
 Installation scripts and processes
 </li>
 <li>
 Schedules and teams
 </li>
 <li>
 Locations and maps
 </li>
 <li>
 Site completion checklists
 </li>
 <li>
 Provide onboarding, training, and support for Field Technicians
 </li>
 <li>
 Perform quality assurance checks and team assessments to ensure:
 </li>
 <li>
 Performance of the complete scope of services as outlined in the SOW
 </li>
 <li>
 Installation scripts and processes are completed, meeting client directed specifications
 </li>
 <li>
 Be available for all escalations and questions as a dedicated technical support resource
 </li>
 <li>
 Route and manage subcontractor work orders
 </li>
 <li>
 Collect and validate appropriate deliverables upon completion for delivery to project manager
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 
 
 
 Required Experience
 
 
 
 <ul>
 <li>
 5+ years&rsquo; experience with PC systems, related peripherals, common software programs, and Operating Systems
 </li>
 <li>
 Thorough understanding of the connectivity of devices to LAN and WAN
 </li>
 <li>
 Candidates must possess the ability and willingness to adapt to working off-hours, weekends a without prior notification
 </li>
 <li>
 Strong interpersonal and customer service skills
 </li>
 <li>
 Ability to communicate internally and externally on all levels and through all mediums.
 </li>
 <li>
 Experience and success in working with various delivery organizations to achieve deliverables
 </li>
 <li>
 Ability to effectively prioritize and execute tasks in a high-pressure environment
 </li>
 <li>
 Ability to work and adapt to change in a fast-paced environment
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Voice and Data cabling experience (Installation, termination, testing)
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience with Service Desk and ITSM tool suite
 </li>
 <li>
 Concepts of networking fundamentals
 </li>
 <li>
 FTMA operations and field dispatch coordination experience
 </li>
 <li>
 Experience with Service Now
 </li>
 <li>
 Resource supervisory experience
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 07:00 P.M to 04:00 A.M (Pk time)
</div>

Field Dispatch Coordinator

Pakipreneurs

About the RoleWe're a fast-growing digital solutions company building and scaling our own SaaS products while also delivering web development, branding, and design work for clients. We're looking for a Project Manager to own execution across our teams and keep delivery organized as we grow.You'll be the person who keeps timelines honest, unblocks the team, and makes sure nothing falls through the cracks &mdash; whether that's a client website launch, a new SaaS feature rollout, or a cross-team marketing push.What You'll Do<ul><li>Plan, scope, and manage projects end-to-end across web development, design, and SaaS product teams</li><li>Run agile ceremonies &mdash; sprint planning, standups, retros &mdash; and keep the backlog groomed and prioritized</li><li>Set and track timelines, milestones, and deliverables; flag risks before they become fires</li><li>Coordinate between developers, designers, and marketing staff to keep work unblocked</li><li>Maintain project documentation, status reports, and clear communication with stakeholders</li><li>Manage client expectations and act as a point of contact for project status and scope changes</li><li>Help refine internal project management processes as the team scales</li></ul>What We're Looking For<ul><li>2+ years of experience managing software, web, or digital agency projects</li><li>Solid working knowledge of Agile/Scrum methodologies (Kanban experience a plus)</li><li>Comfortable working with both technical teams (developers) and creative teams (designers, marketers)</li><li>Strong organizational skills &mdash; you can juggle multiple projects without dropping details</li><li>Clear, proactive communicator, both with internal teams and clients</li><li>Familiarity with project management tools (e.g., Trello, Notion, Jira, Asana, or similar)</li><li>Basic understanding of the software development lifecycle; SaaS or agency experience is a plus</li><li>Comfortable in a fast-paced, small-team environment where priorities shift quickly</li></ul>Nice to Have<ul><li>Scrum Master or PMP certification</li><li>Experience working with international/remote clients</li><li>Background in tech, digital marketing, or a related field</li></ul>Why Join Us<ul><li>Work with a fast-growing digital solutions team building real products used by real businesses</li><li>Build your career in tech project management with room to grow into larger scope</li><li>Small team, high ownership &mdash; your work has visible impact</li></ul>Job Types: Full-time, Part-time, ContractPay: Rs50,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you located in Islamabad?</li><li>What is your expected salary? (Should not be above budget)</li></ul>Work Location: In person

Technical Project Manager

Evernex

<div>
 
 🌍 OUR MISSION
 
 
 
 At Evernex, we believe millions of IT parts thrown away each year deserve a second life. That&rsquo;s why we step in and give them a new purpose. From hospitals to banks to airports, we ensure critical systems stay operational while helping businesses reduce costs and minimize environmental impact.
 
 
 With teams across the world &mdash; from Paris to Melbourne, Dubai to S&atilde;o Paulo, Casablanca to Kuala Lumpur &mdash; we are building a future where IT is greener, smarter, and more sustainable. How does that sound to you?
 
 
 More information is available at
 
 www.evernex.com
 
 
 
 
 🌱 Why this role matters
 
 
 
 The role is to secure the right finance controls that our business needs to build upon. A lean and flat structure in a performance driven culture gives you significant independence to shape your role and contributions to the performance of our team and our company.
 
 
 Reporting directly to the Finance Manager MEA, this position will also offer the right candidate the opportunity to have an impact on all aspects of our Accounting function.
 
 
 
 ✨ How will you make an impact?
 
 
 
 You are responsible for, but not limited to:
 
 
 <ul>
 <li>
 Primary responsibilities includes: Client invoicing and collection (Accounts Receivable), Supplier bookkeeping and payment (Accounts Payable), Monthly processing of Employee expenses, Bank Reconciliation, Intercompany reconciliation, Monthly financial closing report.
 </li>
 <li>
 Responsible for full accounting functions, ensuring timely and accurate completion of all finance and accounting tasks for the assigned entities.
 </li>
 <li>
 Drive consistent and effective policies and procedures during monthly close process including account reconciliations, bookkeeping, accruals, and year-end financial audit.
 </li>
 <li>
 Liase with external consultant on timely manner
 </li>
 <li>
 Ensure financial reports to the Finance Manager MEA in the reporting system
 
 
 </li>
 </ul>
 
 🎯 What Makes You a Great Fit
 
 
 
 <ul>
 <li>
 BS or higher in Business Administration/Accounting.
 </li>
 <li>
 3 years relevant experience in corporate accounting/finance.
 </li>
 <li>
 Previous experience in tax filing (ie. VAT, Annual tax return, Withholding)
 </li>
 <li>
 Detailed knowledge of accounting and other relevant reporting standards.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Proficient in MS Office application.
 </li>
 <li>
 Knowledge in Quickbooks and Zoho accounting software
 </li>
 <li>
 Ability to work independently and able to think analytically
 
 
 </li>
 </ul>
 
 💚 Why You&rsquo;ll Love Working Here
 
 
 
 Join Evernex and you&rsquo;ll contribute to meaningful global operations that support sustainable IT lifecycle management.
 
 
 We keep things collaborative and people focused &mdash; less hierarchy, more teamwork. You&rsquo;ll find trust, flexibility, and the opportunity to take ownership of your role.
 
 
 And along the way, you will:
 
 
 <ul>
 <li>
 Work for a global leader in sustainable IT solutions.
 </li>
 <li>
 Be part of a multicultural and fast-paced environment.
 </li>
 <li>
 Grow through continuous learning and development opportunities.
 </li>
 <li>
 Contribute to a greener and more responsible IT industry.
 </li>
 </ul>
</div>

Accountant

S&P Global

<div><div><h1 class="jobSectionHeader">Associate, Client Support</h1>
JOB_DESCRIPTION.SHARE.HTML
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<ul><li>Islamabad, Pakistan</li>
<li>Customer Success &amp; Support Group</li>
<li>328991</li>
</ul></div><div></div><div><h2 class="jobSectionHeader">Job Description</h2> 
<div> 
<h1 class="jobSectionHeader">About the Role:</h1>
Grade Level (for internal use):
07
The Team:
The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and driving product usage and revenue. Being present in the US, Philippines &amp; Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content &amp; Industry Research, etc).
Impact and Responsibilities
As the nerve center, you will be the face of the organization for our clients. Your regular day will involve answering client queries and being an advocate while showcasing your extensive knowledge of our tools, data, and the industries we cover. The top financial institutions in the world will rely on you to solve issues they are unable to resolve on their own.
<ul><li>Provide client support via phone, email, and other mediums.
</li><li>Make suggestions regarding product usability, presentation, and data quality.
</li><li>Partner with product teams for timely and thorough testing of our products, with a focus on the client experience.
</li><li>Exercise independent judgment during UAT in developing test plans and evaluating testing results.
</li><li>Collaborate with Senior Associates on projects to improve and develop subject matter expertise, including data pulls and editorial support.
</li><li>Partner with clients to identify template opportunities and guide them through our template-building process.
</li><li>Provide research &amp; analysis support to Senior Associates.
</li></ul>What we're looking for:
Basic Required Qualifications:
<ul><li>Minimum of a Bachelor's degree in Economics or Finance
</li><li>Fresh graduates and candidates with up to 6 months of experience
</li><li>Excellent communication skills.
</li><li>Strong collaboration skills.
</li><li>Strong financial knowledge or knowledge of the global economy.
</li><li>Proficient ability to navigate and use common computer programs
</li></ul>Work Shift: This is a night shift position.
About S&amp;P Global Market Intelligence
 
 
At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
For more information, visit www.spglobal.com/marketintelligence.
What&rsquo;s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership 
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
Benefits:
We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
Our benefits include:
<ul><li>Health &amp; Wellness: Health care coverage designed for the mind and body.
</li><li>Flexible Downtime: Generous time off helps keep you energized for your time on.
</li><li>Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
</li><li>Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
</li><li>Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
</li><li>Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
</li></ul>For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&amp;P Global:
At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
-
Equal Opportunity Employer
S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
-
20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
 
Job ID: 328991
 
Posted On: 2026-07-08
 
Location: Islamabad, Pakistan</div></div></div>

Associate, Client Support

HM Elevators

We are looking for an experienced Operations Manager to oversee the day-to-day operations of our real estate business. The ideal candidate will ensure smooth business operations, improve team performance, monitor sales processes, coordinate between departments, and maintain high operational standards.Key Responsibilities<ul><li>Manage and oversee daily business operations.</li><li>Supervise and support Sales, Front Desk, and Administrative teams.</li><li>Develop and implement operational policies and SOPs.</li><li>Monitor employee performance and productivity.</li><li>Coordinate with management to achieve business goals.</li><li>Ensure excellent customer service and client satisfaction.</li><li>Track sales performance and prepare operational reports.</li><li>Manage office resources, schedules, and workflow.</li><li>Resolve operational issues and improve business efficiency.</li><li>Coordinate with HR for recruitment, onboarding, and staff management.</li><li>Monitor attendance, discipline, and office compliance.</li><li>Ensure proper documentation and record management.</li><li>Work closely with senior management on strategic planning and business growth.</li></ul>Requirements<ul><li>Minimum 4 years of experience in real estate operations.</li><li>Bachelor's degree in Business Administration, Management, or a related field.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint).</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>Knowledge of the Islamabad and Rawalpindi real estate market is preferred.</li></ul>Preferred Skills<ul><li>Team Leadership</li><li>Operations Management</li><li>Sales Coordination</li><li>Customer Relationship Management (CRM)</li><li>Reporting &amp; Data Analysis</li><li>Process Improvement</li><li>Conflict Resolution</li><li>Time Management</li><li>Strategic Planning</li></ul>Benefits<ul><li>Competitive salary package</li><li>Performance-based increments</li><li>Professional growth opportunities</li><li>Supportive work environment</li><li>Paid leaves as per company policy</li></ul>Pay: Rs100,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Do you have experience in real estate?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Above: 4 years (Preferred)</li></ul>Work Location: In person

Operations Manager – Real Estate

Mobilink Bank

<div>
 
 
 Department:
 
 Digital Banking
 
 
 
 Bank Grade:
 
 OG-I
 
 
 
 
 
 Reports To:
 
 Head of Digital Banking
 
 
 
 Location:
 
 Head Office
 
 
 
 
 
 
 
 
 
 What is Assistant Product Manager &ndash; Digital Banking - Mobilink Bank?
 
 
 
 
 
 
 The Assistant Product Manager &ndash; Digital Banking is responsible for designing, enhancing, and managing digital banking products across mobile app, internet banking, and internal digital channels. The role focuses on translating business and customer needs into well-defined digital features, working closely with business, technology, operations, risk and compliance teams to deliver secure, scalable, and customer-friendly solutions.
 
 
 
 
 
 
 What Assistant Product Manager &ndash; Digital Banking Does?
 
 
 
 
 
 
 
 1. Product Ownership &amp; Roadmap
 
 
 <ul>
 <li>
 Own assigned digital banking products and features end-to-end.
 </li>
 <li>
 Contribute to the digital banking roadmap in line with the bank&rsquo;s transformation strategy.
 </li>
 <li>
 Identify opportunities to digitize manual processes and improve customer journeys.
 </li>
 <li>
 Define product objectives, success metrics, and release plans.
 </li>
 </ul>
 
 
 
 
 
 2. Requirements &amp; Product Design
 
 
 <ul>
 <li>
 Gather requirements from business, operations, risk, and compliance teams.
 </li>
 <li>
 Convert requirements into clear PRDs, user stories, and functional flows.
 </li>
 <li>
 Define end-to-end digital journeys and edge cases.
 </li>
 <li>
 Work with UX/UI designers to create intuitive customer experiences.
 </li>
 </ul>
 
 
 
 
 
 3. Delivery &amp; Execution
 
 
 <ul>
 <li>
 Work closely with engineering teams to ensure accurate and timely delivery.
 </li>
 <li>
 Maintain and prioritize product backlogs.
 </li>
 <li>
 Participate in agile ceremonies (grooming, sprint planning, reviews).
 </li>
 <li>
 Provide clarifications to technology teams during development.
 </li>
 <li>
 Perform and support UAT, pilots, and production releases.
 </li>
 </ul>
 
 
 
 
 
 4. Stakeholder Coordination
 
 
 <ul>
 <li>
 Act as a bridge between business, technology, operations, risk, and compliance.
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 Ensure alignment on scope, timelines, and responsibilities.
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 Present product updates, demos, and progress to internal stakeholders.
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 </ul>
 
 
 
 
 
 5. Compliance, Risk &amp; Governance
 
 
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 Ensure all digital features comply with SBP regulations, internal policies, AML, and data security requirements.
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 Coordinate approvals with Risk, Compliance, Legal, and Information Security.
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 Maintain proper documentation for audits and reviews.
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 </ul>
 
 
 
 
 
 6. Performance Monitoring &amp; Improvement
 
 
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 Track digital KPIs such as adoption, usage, drop-offs, and turnaround time.
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 Analyse customer feedback, complaints, and system issues.
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 Identify and implement continuous improvements to enhance customer experience and operational efficiency.
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 </ul>
 
 
 
 
 
 7. Operational Readiness
 
 
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 Support creation of SOPs for digital processes.
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 Coordinate training for call centre, branch, and support teams on new features.
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 Ensure smooth handover to operations post-launch.
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 </ul>
 
 
 
 
 
 
 
 
 What are we looking for and what does it take to be Assistant Product Manager &ndash; Digital Banking - Mobilink Bank?
 
 
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, Computer Science, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 4&ndash;6 years of experience in product management, digital banking, fintech, or technology-enabled roles.
 </li>
 <li>
 Exposure to mobile apps, internet banking, APIs, or core banking systems is preferred.
 </li>
 <li>
 Experience working in a regulated environment is a plus.
 </li>
 </ul>
 
 
 
 
 
 Key Skills
 
 
 <ul>
 <li>
 Ability to clearly document requirements and processes.
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 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Understanding of digital banking journeys and customer behavior.
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 <li>
 Strong communication and stakeholder management skills.
 </li>
 <li>
 Comfortable working with cross-functional teams.
 </li>
 </ul>
 
 
 
 
 
 About MMBL:
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 
 Why Join MMBL?
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 
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Assistant Product Manager – Digital Banking

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