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client success manager

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview: 
 
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management. 
What you&rsquo;ll do as the Client Success Manager 1:
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. 
 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.<ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner</li><li>
Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery</li><li>
Meet or exceed customer/contract SLAs on Order placement</li><li>
Continuously monitor open orders and expedite where needed</li><li>
Provide comprehensive and timely communication to customers and Sales</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog</li><li>
Be the first and primary line of contact on all customer issues and concerns</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect</li><li>
Process project worksheets for inventory allocations</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs</li></ul>
What you will bring to the team:<ul><li>
Experience in Enterprise level sales</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements</li><li>
Excellent organization skills and process expertise</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines</li><li>
Excellent verbal and written communication skills</li><li>
Ability to negotiate, influence, and persuade</li><li>
Analytical with excellent problem-solving skill</li><li>
Ability to work with little or no supervision</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 9:00 PM to 6:00 AM (Pk time) 
#LI-AK2</div>

Client Success Manager – 1

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Customer Success Manager 2:
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
 </li>
 <li>
 Own overall operational account(s) health
 </li>
 <li>
 Internal reporting to ensure key SLA and metrics are being met.
 </li>
 <li>
 Conduct operationally focused business reviews routinely with Account manager and Client.
 </li>
 <li>
 Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
 </li>
 <li>
 Listen for customer pain points and coordinate the appropriate resources to alleviate.
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Provide quick resolution to client concerns.
 </li>
 <li>
 Coordinate with internal operational teams to minimize risks.
 </li>
 <li>
 Performance Management
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Ensure support consistency across assigned accounts.
 </li>
 <li>
 Measure performance against SLAs
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Own and manage the client operational relationship.
 </li>
 <li>
 Consistent engagement with key operational contacts at the client
 </li>
 <li>
 Understanding of client&rsquo;s needs and Zones operational offerings
 </li>
 <li>
 Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
 </li>
 <li>
 Ensuring any client-related issues are properly addressed to the satisfaction of the client.
 </li>
 <li>
 Own overall operational account health
 </li>
 <li>
 Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
 </li>
 <li>
 Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
 </li>
 <li>
 Ensure account documentation is up to date and accurate.
 </li>
 <li>
 Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.
 </li>
 <li>
 Identify opportunities for account development.
 </li>
 <li>
 Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
 </li>
 <li>
 Drive account entanglement through the expansion of operational offerings
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
 </li>
 <li>
 Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
 </li>
 <li>
 Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 3 years of customer service and/or account management experience
 </li>
 <li>
 Familiarity with order fulfillment, corporate purchasing
 </li>
 <li>
 Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
 </li>
 <li>
 Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Experience presenting to top-tier clients.
 </li>
 <li>
 Ability to work with little or no supervision.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 6:00 PM to 3:00 AM (Pk time)
</div>

Client Success Manager – 2

Creativelogicx

We are looking for a proactive and client-focused Customer Success Manager/Lead to build strong relationships with customers, ensure satisfaction, and drive long-term retention. The ideal candidate will act as a bridge between clients and internal teams to deliver exceptional service.Key Responsibilities<ul><li>Manage and nurture client relationships</li><li>Onboard new customers and provide product training</li><li>Ensure customer satisfaction and retention</li><li>Identify upselling and cross-selling opportunities</li><li>Resolve client issues in coordination with support and technical teams</li><li>Track customer health metrics and prepare reports</li><li>Gather client feedback to improve products/services</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field</li><li>5&ndash;10 years of experience in Customer Success / Account Management</li><li>Strong communication and presentation skills</li><li>Problem-solving mindset</li><li>Experience with CRM tools (HubSpot, Salesforce, etc.)</li></ul>Preferred Skills<ul><li>Experience in SaaS or IT industry</li><li>Strong analytical skills</li><li>Ability to manage multiple accounts</li></ul>Job Type: Full-timeWork Location: In person

Customer Success Manager/Lead

Edge

<div>
 
 
 About Edge
 
 
 
 At Edge Technologies, we&rsquo;re building a global talent ecosystem that makes hiring, training, and scaling effortless for high-compliance industries such as healthcare, insurance, and dentistry. By combining recruitment, upskilling, automation, and analytics, we connect world-class professionals with forward-thinking organizations to drive growth and performance.
 
 
 With offices in the U.S., Pakistan, Peru, and Costa Rica, and a rapidly expanding global network, we&rsquo;re redefining how modern workforces are built. If you&rsquo;re driven by innovation, growth, and the pursuit of excellence, Edge is where you&rsquo;ll thrive &mdash; shaping the future of work alongside a high-performance, global team.
 
 
 
 
 
 
 Role Overview
 
 
 
 As a
 
 Relationship Manager
 
 at Edge, you will play a pivotal role in strengthening partnerships with clients and ensuring the engagement and retention of our talented professionals. You will serve as the central bridge between clients and talent &mdash; driving satisfaction, communication, and collaboration that benefit both sides.
 
 
 Your goal is to retain customers, prevent churn, maintain strong relationships with talent, and ensure all parties remain motivated, informed, and aligned with Edge&rsquo;s mission and values.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Client Relationship &amp; Retention
 
 
 <ul>
 <li>
 Serve as the primary point of contact for assigned clients, ensuring consistent satisfaction and long-term retention.
 </li>
 <li>
 Conduct regular Executive and Quarterly Business Reviews (EBRs/QBRs) to assess performance, highlight value, and identify growth opportunities.
 </li>
 <li>
 Anticipate potential risks of churn and proactively address issues before they escalate.
 </li>
 <li>
 Collaborate with internal teams to ensure seamless service delivery and effective issue resolution.
 </li>
 </ul>
 
 
 
 
 
 Talent Relationship &amp; Engagement
 
 
 <ul>
 <li>
 Maintain ongoing engagement with assigned professionals to ensure motivation, alignment, and overall well-being.
 </li>
 <li>
 Monitor satisfaction, identify early signs of disengagement, and implement strategies to reduce resignations.
 </li>
 <li>
 Foster open communication channels between clients and talent, ensuring transparency and collaboration.
 </li>
 <li>
 Act as a culture ambassador &mdash; reinforcing Edge&rsquo;s values and promoting a positive experience for both clients and employees.
 </li>
 </ul>
 
 
 
 
 
 Communication &amp; Value Delivery
 
 
 <ul>
 <li>
 Capture and communicate performance insights, success stories, and measurable value to stakeholders.
 </li>
 <li>
 Support continuous improvement through feedback collection and data-driven recommendations.
 </li>
 <li>
 Ensure consistent and professional communication across all client and talent interactions.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in Relationship Management, Client Success, or Account Management.
 </li>
 <li>
 Experience conducting QBRs/EBRs with customers.
 </li>
 <li>
 Proven experience doing adoption calls with customers.
 </li>
 <li>
 Strong communication and interpersonal skills with the ability to build trust and influence stakeholders.
 </li>
 <li>
 Proven track record of customer retention and relationship growth.
 </li>
 <li>
 High emotional intelligence and a people-first mindset.
 </li>
 <li>
 Experience conducting business reviews and driving engagement initiatives.
 </li>
 <li>
 A proactive problem-solver with excellent organizational skills and attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Why Edge Services
 
 
 <ul>
 <li>
 Opportunity to work in a high-performance, people-driven organization.
 </li>
 <li>
 Competitive compensation with performance-based incentives.
 </li>
 <li>
 A culture that values collaboration, ownership, and impact.
 </li>
 <li>
 Hybrid flexibility (3 Days Return-to-Office) and a modern workspace.
 </li>
 <li>
 A chance to make a tangible difference in client and talent success every day.
 </li>
 </ul>
</div>

Relationship Manager

ImagineArt

<div>
 
 Department:
 
 Marketing &amp; Customer Experience
 
 
 
 Location:
 
 On-Site (NSTP, H12, Islamabad)
 
 
 
 Be part of ImagineArt
 
 
 
 We&rsquo;re redefining how the world creates and designs.
 
 
 ImagineArt is one of the fastest-growing GenAI companies globally &mdash; built with zero external funding and powered by a sharp, execution-driven team. This year alone, we crossed
 
 44M ARR
 
 , reached
 
 100M+ social impressions
 
 , and shipped our own image model now ranked
 
 #3 worldwide for photo realism
 
 .
 
 
 No shortcuts. No hype. Just world-class people building a product that matters.
 
 
 If you want ownership, speed, and real impact &mdash; this is your place.
 
 
 
 Role Overview
 
 
 
 As a
 
 Creative Customer Success Executive
 
 , you will sit at the intersection of
 
 customers, creativity, and product
 
 . Your mission is not just to support users &mdash; but to
 
 elevate their experience
 
 , help them unlock the full creative potential of ImagineArt, and turn customer insights into meaningful product improvements.
 
 
 This role is ideal for someone who understands
 
 design tools, AI products, and human expectations
 
 &mdash; and can translate feedback into action.
 
 
 Fresh graduates with strong potential are encouraged to apply.
 
 
 
 Who is our perfect candidate?
 
 
 
 <ul>
 <li>
 You think in end-to-end journeys, not isolated tickets
 </li>
 <li>
 You&rsquo;re fast, curious, and comfortable in an always-on environment
 </li>
 <li>
 You balance data-driven thinking with creative intuition
 </li>
 <li>
 You communicate clearly, confidently, and empathetically (English required)
 </li>
 <li>
 You take ownership and raise the bar for the entire team
 </li>
 <li>
 You stay calm under pressure and solve problems proactively
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 
 Customer Engagement &amp; Experience
 
 
 
 <ul>
 <li>
 Proactively engage with customers to understand their goals, challenges, and creative workflows
 </li>
 <li>
 Deliver timely, thoughtful support via email, chat, social platforms, and in-app communication
 </li>
 <li>
 Maintain a friendly, professional, and brand-aligned tone in every interaction
 
 
 </li>
 </ul>
 
 Creative &amp; Product Support
 
 
 
 <ul>
 <li>
 Guide users on product features, creative use cases, and best practices
 </li>
 <li>
 Help customers maximize value from ImagineArt using visual and AI-driven tools
 </li>
 <li>
 Assist users with design-related queries using tools like Photoshop, Canva, and AI platforms
 
 
 </li>
 </ul>
 
 Feedback &amp; Insights
 
 
 
 <ul>
 <li>
 Collect, analyze, and synthesize customer feedback across channels
 </li>
 <li>
 Identify recurring issues, feature gaps, and improvement opportunities
 </li>
 <li>
 Share actionable insights with Product, Design, and Growth teams
 
 
 </li>
 </ul>
 
 Reporting &amp; Collaboration
 
 
 
 <ul>
 <li>
 Prepare structured reports on customer trends, pain points, and success metrics
 </li>
 <li>
 Collaborate cross-functionally to resolve issues and improve the overall product experience
 
 
 </li>
 </ul>
 
 Quality &amp; Growth
 
 
 
 <ul>
 <li>
 Ensure high-quality customer interactions at all times
 </li>
 <li>
 Continuously learn about product updates, AI trends, and creative workflows
 </li>
 <li>
 Contribute ideas to improve customer success processes and engagement strategies
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1+ year experience in Customer Success, Support, or a related role (fresh graduates with strong skills may apply)
 </li>
 <li>
 Hands-on experience with Photoshop, Canva, or similar creative tools
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Design, Marketing, or a related field
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Customer-first mindset with a genuine desire to help
 </li>
 <li>
 Excellent problem-solving and time-management skills
 </li>
 <li>
 Comfortable using multiple communication and support tools
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Quarterly performance bonuses
 </li>
 <li>
 Competitive compensation
 </li>
 <li>
 Medical Insurance (IPD / OPD)
 </li>
 <li>
 Company-sponsored lunch
 </li>
 <li>
 Free premium platform subscriptions
 </li>
 <li>
 Yearly performance-based increments
 </li>
 <li>
 Paid leaves
 </li>
 <li>
 EOBI
 
 
 </li>
 </ul>
 
 Company Culture
 
 
 
 
 Impact:
 
 Work on cutting-edge GenAI products shaping the future of creativity
 
 
 
 Team:
 
 Fast-moving, ambitious, and deeply collaborative
 
 
 
 Growth:
 
 A culture that rewards learning, ownership, and experimentation
 
 
</div>

Creative Customer Success Executive

Bionic Talent

<div>
 
 About the client:
 
 
 
 Our client operates a retail business with a high volume of daily transactions, including bank, credit card, and inventory-related activity. The business relies on structured systems and internal managers to handle ordering and operations, and is now seeking additional remote support to strengthen inventory accuracy and financial verification.
 
 
 
 About the role:
 
 
 
 We are seeking a reliable, detail-oriented
 
 Accounts Assistant
 
 to support our client&rsquo;s retail operations. The primary focus of this role is to act as a third-party verifier to ensure inventory records and financial data accurately match real-time store activity.
 
 
 This role requires someone who is methodical, trustworthy, and comfortable working with numbers, spreadsheets, and inventory systems. The candidate will work closely with the client&rsquo;s general manager and store staff to verify inventory counts, manage backlog inventory checks, and flag discrepancies proactively.
 
 
 The ideal candidate should be comfortable working remotely, coordinating with on-ground store employees, and maintaining accurate records. Strong attention to detail, clear communication skills, and a long-term mindset are essential for success in this role.
 
 
 
 Experience with inventory systems, bookkeeping support, and Excel-based tracking is highly preferred.
 
 
 
 
 Fluency In English Is Required.
 
 
 
 
 What you&rsquo;ll be doing:
 
 
 
 <ul>
 <li>
 Verify inventory records against physical store counts on a weekly category-based schedule.
 </li>
 <li>
 Coordinate with store staff to conduct real-time inventory counts and confirmations.
 </li>
 <li>
 Identify discrepancies between system data and physical inventory and flag issues promptly.
 </li>
 <li>
 Assist with clearing backlog inventory management tasks.
 </li>
 <li>
 Review and reconcile basic financial records related to retail transactions.
 </li>
 <li>
 Ensure accuracy across inventory, bank, and credit card transaction records.
 </li>
 <li>
 Maintain organized records and update spreadsheets or inventory systems as required.
 </li>
 <li>
 Work directly with the manager to support operational accuracy and transparency.
 
 
 </li>
 </ul>
 
 Who are we looking for?
 
 
 
 <ul>
 <li>
 Minimum 2&ndash;3 years of experience in inventory management, bookkeeping support, accounting support, or operational finance roles.
 </li>
 <li>
 Strong attention to detail with the ability to spot inconsistencies quickly.
 </li>
 <li>
 Comfortable working with spreadsheets (Excel/Google Sheets) and inventory platforms.
 </li>
 <li>
 Clear and professional English communication skills.
 </li>
 <li>
 A background in accounting is preferred.
 
 
 </li>
 </ul>
 Experience with inventory management software is a plus.
 
 
 
 Position:
 
 Accounts Assistant
 
 
 
 Remote Status:
 
 Fully Remote
 
 
 
 Working Hours:
 
 9 am to 5 pm CST
 
 
 
 Salary:
 
 USD 1,000 - USD 1,200 per month
 
 
 
 Internal Job ID:
 
 1113
</div>

Accounts Assistant - 1113 - Islamabad, Pakistan

AffinityVibez (Pvt) Ltd

Position Details<ul><li>Job Title: Customer Success Associate</li><li>Department: Customer Success</li><li>Employment Type: Full-time</li><li>Work Mode: Onsite</li><li>Location: Islamabad, Bahria Town</li></ul>Key Skills &amp; Competencies:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related</li><li>field.</li><li>Candidates with up to 1 year of experience in a client facing or support role</li><li>are encouraged to apply.</li><li>Strong communication skills (verbal and written) in English.</li><li>Basic understanding or familiarity with CRM systems (e.g., Salesforce,</li><li>HubSpot) will be an advantage.</li><li>Positive attitude, eagerness to learn, and passion for delivering exceptional</li><li>client experiences.</li></ul>Role Responsibilities<ul><li>Support the Client Success team in managing day-to-day communication with</li><li>clients.</li><li>Understand client requirements and assist in ensuring timely delivery of solutions.</li><li>Coordinate with internal teams (Engineering, Support, and Operations) to address</li><li>client needs and concerns.</li><li>Assist in tracking and reporting client satisfaction, retention, and engagement</li><li>metrics.</li><li>Participate in client onboarding and training sessions to ensure smooth experience.</li><li>Maintain client information in CRM systems and support documentation of feedback</li><li>and service improvements.</li><li>Learn and apply best practices for client relationship management and service excellence.</li></ul>Compensation &amp; Benefits:<ul><li>Salary Range / Budget: PKR 100,000- PKR 140,000 (Slightly Negotiable)</li><li>Daily pick and drop from company convince</li><li>Supportive and collaborative work environment</li><li>Exposure to international projects and best practices</li></ul>Hiring Preferences<ul><li>Language Requirements: Fluent in English</li><li>Willing to work at night shift - US Time Zone (6pm -3am), Monday to Friday</li></ul>only female candidates are neededJob Type: Full-timePay: Rs100,000.00 - Rs140,000.00 per monthWork Location: In person

Customer Success Associate

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