client success manager

Savvital

<div><h1 class="jobSectionHeader">Customer Success Executive</h1>
ABOUT THE COMPANY Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market, enabling them to build their future while benefiting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that add real capacity to a client's workday.
Our mission is to provide affordable solutions to growing companies through strategic task delegation. We envision creating an ecosystem that resonates with the human touch every business needs.
ABOUT THE ROLE As a Customer Success Executive at Savvital, you will be the operational engine driving client satisfaction, retention, and strategic growth. This is not a passive, standard customer support position&mdash;it is a proactive, commercially-minded, hands-on role.
We are looking for an absolute &quot;doer&quot; who can confidently run a portfolio of US-based client accounts, navigate complex business reviews, anticipate operational bottlenecks, and identify upsell or team-expansion opportunities. You must be comfortable operating with minimal handholding in a fast-paced environment.
This is a completely on-site role based at our Islamabad office, operating during US business hours to maintain close, direct collaboration with our international partners.
POSITION DETAILS
<ul><li>Department: Customer Success</li><li>
Reports To: Assistant Manager &ndash; Customer Success</li><li>
Shift Hours: US Night Shift (6:00 PM &ndash; 3:00 AM PKT to align with 6:00 AM &ndash; 3:00 PM Pacific Time)</li><li>
Location: Fully On-site (Islamabad office)</li></ul>
WHAT YOU'LL BE DOING
<ul><li>Portfolio Ownership: Serve as the primary, dedicated point of contact for assigned client accounts, building deep trust and maintaining strong executive-level relationships.</li><li>
Proactive Client Care: Monitor client usage, engagement, and operational health KPIs to spot and resolve churn risks long before they escalate.</li><li>
Business Reviews: Conduct regular check-ins and strategic business reviews to evaluate service quality, resolve friction points, and realign on client goals.</li><li>
Account Expansion: Apply a consultative, sales-driven mindset to identify and close upsell, cross-sell, and professional expansion opportunities.</li><li>
Cross-Functional Collaboration: Partner directly with Sales, Training, Operations, HR, Compliance, and IT departments to guarantee a seamless, high-quality client experience.</li><li>
Onboarding &amp; Adoption: Support the onboarding journey of new clients, driving quick system adoption and demonstrating value in the critical early stages of partnership.</li><li>
CRM Integrity: Maintain meticulous, real-time client notes, task tracking, and database records in HubSpot, Monday.com, and internal tracking sheets.</li></ul>
WHAT WE'RE LOOKING FOR
<ul><li>Experience: Minimum 2-3 years of proven experience in Customer Success, Account Management, or B2B Sales. Prior experience in outsourcing, service-based agencies, or a BPO environment is highly preferred.</li><li>
Communication: Exceptional verbal and written English communication skills. You must be completely comfortable leading strategic video calls and managing professional email correspondence.</li><li>
Negotiation &amp; Empathy: High emotional intelligence, active listening skills, and the confidence to handle objections and lead strategic business discussions.</li><li>
Task Management: A highly organized self-starter who can prioritize overlapping deadlines and run processes independently.</li><li>
Technical Proficiency: Experience with modern CRM platforms (HubSpot, Monday.com), G-Suite, MS Office 365, and project tracking tools.</li></ul>
PREFERRED QUALIFICATIONS
<ul><li>Prior experience collaborating with remote virtual teams.</li><li>
Deep familiarity with US business culture, communication standards, and executive expectations.</li><li>
A professional background in SaaS or outsourcing industries.</li></ul>
KPIs TO MEASURE SUCCESS
<ul><li>Client Retention Rate &amp; Churn Mitigation</li><li>
Closed Expansion Revenue (Upsell &amp; Team Expansion Goals)</li><li>
Client Health &amp; Net Promoter Scores (NPS)</li><li>
First Response and Resolution Times</li><li>
Onboarding Satisfaction Scores</li><li>
Strong Internal Service &amp; Product Knowledge</li></ul>
COMPENSATION &amp; BENEFITS
<ul><li>Base Salary: Market Competitive (commensurate with experience).</li><li>
Allowances: Premium Internet, Electricity, and Wellbeing allowances to support night-shift operations.</li><li>
Medical Insurance: Comprehensive health coverage.</li><li>
Performance Bonuses: Structured bonuses based on individual targets and account retention metrics.</li><li>
Annual Growth: Regular performance-based increments and clear vertical career progression.</li></ul></div>

Customer Success Executive

Edbiz Consulting (Pvt) Ltd

Job Position - Associate Manager, Business Development (Female)Location - Islamabad (Fully Onsite)Salary - Competitive SalaryCommunication Skills - English (Required)Requirements:- Bachelor&rsquo;s degree in marketing, communications, business administration, or in related field is preferred.- Minimum 2 years of experience in Sales.- Minimum 2 years of expeience Email Marketing.- Proficiency in Microsoft Word and Excel (Required)- Good interpersonal and communication skills and ability to engage with the respective clients.- High level of negotiation and networking skills.cater to the unique challenges and opportunities faced by the business development team, ensuring they meet their targets efficiently.Brief company description:Edbiz Consultancy is a subsidiary of Cambridge IFA, which is a leading financial services intelligence house specializing in analytics and strategic advice for the global financial industry. We publish reports and host awards that provide insights and solutions for alternative banking and finance practices to governments, financial institutions, and multilateral organizations.https://www.cambridge-ifa.net/https://www.edbizconsulting.com/Position description:As an Associate Manager, you will help create and coordinate an integrated BDS program. You will play a role in the promotion and the sale of company publications through brand identity, strategic messaging, advertising, and public relations.All marketing and client interaction is done indoors.Applicant must have an excellent command of written and spoken English, to communicate with international clients.Responsibilities:<ul><li>Report activities and progress to Senior Manager.</li><li>Assist in devising the business development strategy in consultation with the Manager.</li><li>Develop new business and long-term client opportunities through prospecting and other outreach strategies.</li><li>Develop, coordinate, and implement marketing plans to maintain and increase existing business and capture new opportunities.</li><li>Manage email-based inquiries related to the assigned projects.</li><li>Undertake research to support management in identifying new lead opportunities.</li><li>Identifying potential clients, markets, and business relations.</li><li>Maintain and increase personal knowledge of priority sectors; market trends and routes to market for improved effectiveness within a sales support function.</li><li>Maintain an excellent client relationship with existing and potential clients.</li><li>Maintain and update clients and contacts database.</li></ul>Job Type: Full-timePay: From Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Sales: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Associate Manager, Business Development (Female)

Iberianz

Business Development Executive<ul><li>Location: Islamabad</li><li>Job Type: Full-Time (On-Site)</li><li>Work Days: Monday to Friday</li><li>Working Hours: 10:00 AM &ndash; 7:00 PM</li></ul>Role OverviewWe are looking for a motivated and results-driven Business Development Executive to drive client acquisition, expand market presence, and contribute directly to business growth.The ideal candidate will be responsible for generating new business opportunities through freelance marketplaces, LinkedIn outreach, and direct B2B sales efforts. This role involves managing the complete sales cycle, from prospecting and proposal writing to closing deals and nurturing long-term client relationships.Key ResponsibilitiesFreelance Platforms &amp; Proposal Management<ul><li>Identify and bid on relevant projects across Upwork, Guru, PeoplePerHour, Toptal, and other freelance platforms.</li><li>Create customized, high-converting proposals and presentations.</li><li>Track opportunities and maintain a healthy sales pipeline.</li></ul>LinkedIn Outreach &amp; Lead Generation<ul><li>Execute targeted LinkedIn outreach campaigns to connect with decision-makers.</li><li>Build and maintain a strong professional presence online.</li><li>Generate qualified leads through LinkedIn Sales Navigator and other prospecting tools.</li></ul>B2B Sales &amp; Business Development<ul><li>Identify and pursue startup and enterprise clients globally.</li><li>Conduct outbound sales through cold emails, networking, and direct outreach.</li><li>Manage the complete sales process from lead qualification to contract closure.</li></ul>Account Management<ul><li>Onboard new clients and maintain strong client relationships.</li><li>Understand client needs and identify opportunities for upselling and cross-selling.</li><li>Ensure client satisfaction and long-term retention.</li></ul>Strategic Growth Initiatives<ul><li>Collaborate with technical teams to align client requirements with delivery capabilities.</li><li>Contribute to business growth strategies and revenue targets.</li><li>Monitor industry trends and identify emerging opportunities within blockchain, fintech, and Web3 sectors.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Sales, or a related field, or equivalent practical experience.</li><li>Proven experience in Business Development, Lead Generation, or B2B Sales.</li><li>Demonstrated success in winning projects through Upwork or other freelance marketplaces.</li><li>Experience with LinkedIn outreach, prospecting, and lead generation strategies.</li><li>Strong communication, negotiation, and presentation skills.</li><li>Excellent proposal writing and client engagement abilities.</li><li>Self-motivated, target-oriented, and capable of working independently.</li><li>Strong analytical and problem-solving skills.</li></ul>Preferred Qualifications<ul><li>Experience working in software development, technology services, SaaS, blockchain, fintech, or Web3 industries.</li><li>Familiarity with tools such as Apollo, Hunter, LinkedIn Sales Navigator, HubSpot, or CRM platforms.</li><li>Understanding of blockchain technology, cryptocurrencies, smart contracts, DeFi, and Web3 ecosystems.</li></ul>Experience Level<ul><li>2&ndash;4 years of experience in Business Development, B2B Sales, Lead Generation, or Client Acquisition preferred.</li></ul>Work ArrangementThis is a full-time, fully on-site opportunity based in Gulberg Greens, Islamabad.Pay: Rs80,000.00 - Rs100,000.00 per monthExperience:<ul><li> Upwork, LinkedIn : 2 years (Preferred)</li></ul>Work Location: In person

Business Development Executive

RCM Centric Inc

Please Note: This job is only for females, candidates with irrelevant experience will be declined.Job Description:We are seeking an experienced and dedicated HR Manager to join our organization. The HR Manager will play a crucial role in managing all aspects of human resources, fostering a positive work environment, and ensuring the overall well-being and satisfaction of our employees. This position requires exceptional interpersonal skills, strong knowledge of HR policies and practices, and the ability to handle sensitive and confidential information with the utmost professionalism.Key Responsibilities:<ul><li>HR Strategy and Planning</li><li>Employee Recruitment and Onboarding</li><li>Employee Relations and Engagement</li><li>Post Hiring Ads and Posts on Recruitment Channels</li><li>Coordinate with Company Management</li><li>Create a Secure Environment for Female Staff</li><li>Performance Management</li><li>HR Policies and Compliance</li><li>HR Metrics and Reporting</li></ul>Qualifications:<ul><li>Bachelor's degree in Human Resources, Business Administration, or a related field.</li><li>Proven work experience as an HR Manager or similar HR role.</li><li>Strong knowledge of HR best practices, employment laws, and regulations.</li><li>Demonstrated experience in talent acquisition, employee relations, and performance.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>High level of professionalism and ability to handle sensitive and confidential information.</li><li>Proficient in HRIS systems and other HR software.</li><li>Relevant HR certifications (e.g., PHR, SHRM-CP) are desirable.</li></ul>Join our dynamic team and contribute to the growth and success of our organization while fostering a positive and inclusive work environment. As an HR Manager, you will play a vital role in attracting, developing, and retaining our most valuable asset&mdash;our employees.Job Benefits:<ul><li>Complimentary Dinner</li><li>Tea</li><li>Fuel Allowance</li><li>Inflation Bonus</li><li>Attendance Bonus</li><li>Paid Leaves</li><li>USA Federal Holidays</li><li>Job Type: In-House / Full Time</li><li>Office Timing: 06:00 PM &ndash; 03:00AM</li></ul>Job Types: Full-time, ContractPay: Rs50,000.00 - Rs80,000.00 per monthExperience:<ul><li>HR &amp; Human Resources: 1 year (Required)</li></ul>Work Location: In person

HR Manager - FEMALE - Night Shift

<div>
 
 The opportunity
 
 
 
 We are looking for an experienced tax professional to join our Indirect Tax team where you will advise clients on VAT treatment of new and complex transactions and help resolve classification or other disputes and issues with the authorities.
 
 
 
 Your Key Responsibilities
 
 
 
 You are expected to work effectively as a member of a regional network of professional advisors, sharing responsibility, providing support, maintaining communication and updating senior team members on progress. You will also collaborate with a team of VAT professionals to combine diverse cross-border transaction experience with local tax knowledge across a broad spectrum of industries in both an outbound and in-bound investment capacity. You will be assisting in preparing reports and schedules that will be delivered to clients and other parties and maintaining productive working relationships with them
 
 
 You will also be expected to build a deep understanding of the Customs Law and its practical application across countries, especially on topics such as regional free trade agreements and key customs concepts such as valuation, classification, and origin.
 
 
 
 Skills And Attributes For Success
 
 
 
 You should be able to build strong client relationships &amp; excellently communicate in a range of situations in both written and oral English. You should also be able to identify areas of risk, carry out an effective review and know when to escalate issues upwards. You are expected to be a client focused and commercially aware team player with the ability to build effective relationships at all levels. You must also possess project management skills, plan and prioritise work, and meet deadlines.
 
 
 
 Qualifications &amp; Experience:
 
 
 
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 A relevant professional qualification such as CA, CPA, ACCA, CTA, ADIT or equivalent.
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 At least 3 years of relevant experience as an Indirect Tax professional.
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 Good working knowledge of customs advisory and VAT / GST fundamentals.
 </li>
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 Strong communication skills in English.
 
 
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 </ul>
 
 Ideally, you&rsquo;ll also have:
 
 
 
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 Experience working for a Big 4 accounting firm or other service providers such as law firms.
 </li>
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 Knowledge of MENA VAT and tax rules &amp; regulations and how they differ across countries.
 
 
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 </ul>
 
 Bonus Skills:
 
 
 
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 Experience with tax technology tools (e.g., Power BI, ONESOURCE, Vertex, Alteryx).
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 Exposure to tax process automation and data analytics.
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 Familiarity with digital transformation initiatives in a tax or finance environment.
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you&rsquo;ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.
 
 
 
 What We Offer You
 
 
 
 At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
 
 
 Are you ready to shape your future with confidence? Apply today.
 
 
 To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
 
 
 
 EY
 
 | Building a better working world
 
 
 EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
 
 
 EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
</div>

MENA Tax Delivery - Indirect Tax (IDT), Consultant/Senior Consultant

Offerten-365

Cloud Mesh Solutions is a fast-growing Swiss-based company specializing in cloud-based solutions. We partner with businesses to deliver innovative digital solutions and high-impact marketing strategies that drive measurable growth.About the RoleWe are seeking a creative and results-driven Social Media &amp; Performance Marketing Manager to lead our organic social media presence, content production, paid advertising, and SEO initiatives. This role combines creativity with analytical thinking&mdash;you&rsquo;ll develop engaging content that captures attention while managing performance marketing campaigns that drive measurable business results.From planning video shoots to optimizing advertising campaigns, you will own the entire content and performance marketing process across multiple digital channels.Key ResponsibilitiesSocial Media &amp; Content Production<ul><li>Develop and execute social media content strategies across Instagram, TikTok, Facebook, LinkedIn, and YouTube.</li><li>Plan, coordinate, and manage end-to-end video production, including:</li><li>Scriptwriting</li><li>Shot lists</li><li>Location and prop coordination</li><li>Talent and actor briefings</li><li>Production schedules</li><li>Collaborate with videographers, editors, clients, and creative teams throughout the production process.</li><li>Review video edits, provide feedback, and ensure timely delivery of final content.</li><li>Schedule and publish content across all relevant social media platforms.</li><li>Create engaging content formats, including Reels, Shorts, Stories, and other short-form videos that increase reach and audience engagement.</li><li>Stay current with social media trends, platform updates, and emerging content formats to develop fresh, relevant content ideas.</li></ul>Paid Advertising<ul><li>Plan, launch, and optimize paid advertising campaigns across:</li><li>Google Ads (Search, Display, Performance Max)</li><li>Meta Ads (Facebook &amp; Instagram)</li><li>TikTok Ads</li><li>Monitor campaign performance and optimize budgets based on key performance indicators.</li><li>Scale successful campaigns while identifying and improving underperforming ads.</li><li>Track campaign conversions and collaborate with the CRM &amp; Email Marketing team to ensure accurate attribution and reporting.</li><li>Prepare clear, data-driven reports that communicate campaign performance and business impact to clients and stakeholders.</li></ul>SEO &amp; Content Marketing<ul><li>Conduct keyword research to identify content opportunities based on user search intent.</li><li>Write and optimize SEO-friendly website content, blog articles, and landing pages.</li><li>Improve on-page SEO elements, including:</li><li>Meta titles</li><li>Meta descriptions</li><li>Heading structure</li><li>Internal linking</li><li>Image alt text</li><li>Monitor keyword rankings and continuously optimize content to improve search visibility.</li><li>Update and refresh existing website content to maintain relevance and performance.</li></ul>Project Management &amp; Collaboration<ul><li>Manage multiple client accounts and marketing projects simultaneously while meeting deadlines.</li><li>Maintain organized documentation, campaign briefs, creative assets, and project workflows.</li><li>Communicate proactively with clients and internal teams, identifying challenges and proposing solutions.</li><li>Take ownership of campaign execution and deliver measurable marketing outcomes.</li></ul>Required Qualifications<ul><li>2&ndash;4 years of hands-on experience in Social Media Marketing, Performance Marketing, Digital Marketing, or a related field.</li><li>Proven experience managing paid advertising campaigns on:</li><li>Google Ads</li><li>Meta Business Suite</li><li>TikTok Ads Manager</li><li>Experience creating and managing social media content across major platforms.</li><li>Strong understanding of digital marketing metrics, conversion tracking, and campaign optimization.</li><li>Knowledge of Google Analytics 4 (GA4), Google Search Console, and UTM tracking.</li><li>Experience working with CMS platforms, preferably WordPress.</li><li>Familiarity with content creation tools such as Canva, CapCut, or similar editing software.</li><li>Strong organizational skills with the ability to manage multiple projects and deadlines.</li><li>Excellent written and verbal communication skills in German (native or near-native proficiency) and English.</li><li>Creative mindset with the ability to combine storytelling and performance-driven marketing.</li></ul>Preferred Qualifications<ul><li>Experience planning and managing professional video productions from concept to publication.</li><li>Advanced video editing and motion graphics skills using Adobe Premiere Pro, After Effects, or similar software.</li><li>Basic HTML and CSS knowledge for landing page optimization.</li><li>Experience working with WooCommerce or other e-commerce platforms.</li><li>Familiarity with the Swiss German market and consumer behavior.</li></ul>Why Join Cloud Mesh Solutions?<ul><li>Work with an innovative and growing Swiss-based company.</li><li>Opportunity to manage diverse marketing projects across multiple clients.</li><li>Collaborative and supportive work environment.</li><li>Career growth and learning opportunities.</li><li>Competitive salary based on experience.</li></ul>Pay: Rs100,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>Expected salary :</li></ul>Experience:<ul><li>2 or more: 2 years (Preferred)</li></ul>Work Location: In person

Social Media & Performance Marketing Manager

foodpanda

<div>
 To be the most loved everyday food and groceries destination!&rdquo; - that&rsquo;s our mission at foodpanda (small &lsquo;f&rsquo;).
 
 
 foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores &mdash; foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
 
 
 If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
 
 
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s leading local delivery platform operating in 70+ countries worldwide
 
 
 
 Job Description
 
 
 
 As an Account Manager, you will be responsible for maintaining a relationship with the vendors who generate the most business in terms of orders and revenue for foodpanda.
 
 
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 Function as the main contact person for the city-wide Client Accounts.
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 Development and maintenance of strong and trustworthy relationships with all Key Accounts.
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 Analysis and identification of upcoming needs and opportunities.
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 Negotiate contracts and close agreements to maximize profits.
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 Responsible for MoM Growth of all assigned Accounts.
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 Clearly communicate the progress of Weekly/Monthly/Quarterly initiatives to internal and external stakeholders.
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 Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns etc.
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 Forecast and track key account Metrics (e.g. monthly &amp; quarterly sales results and annual forecasts).
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 Responsible for designing exclusive marketing campaigns, partnerships &amp; co branding activities.
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 Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes &amp; tools.
 </li>
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 Additional tasks/projects as they arise.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration or relevant degree.
 </li>
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 Has an acute sense of responsibility and can take full ownership of the function.
 </li>
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 At least 1 - 2 years&rsquo; experience in the relevant field.
 </li>
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 Experience with Microsoft Office, especially Excel, or Google equivalents
 </li>
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 Your knowledge of the internet and e-commerce sector is solid
 </li>
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 You are driven and ambitious.
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 You are very proactive and could lead independent projects.
 </li>
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 You have the ability to perform root cause analysis and build process flows.
 </li>
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 You&rsquo;re very detail oriented and pay attention to all the steps in the process
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 You are process oriented and data driven
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
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 We are fast, like mind boggling fast! So, if you&rsquo;re someone who loves ever changing goals and loves optimization, you&rsquo;re the right fit for us!
 </li>
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 We love people who can develop things from scratch, own them and then work on improving them.
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 We love what we do, and we don&rsquo;t rest until we&rsquo;ve achieved our targets. So, if you&rsquo;re also someone who is driven until the dream is achieved, come join us!
 </li>
 </ul>
</div>

Senior - Key Account Manager (Talent Pool)

Explore 48+ Client success manager in Islamabad this July. Find roles across top companies and apply now to boost your career.