client success manager

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Client Success Manager 1:
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
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 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
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 Create quotes and orders flawlessly.
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 Meet or exceed customer/contract SLAs on Quote delivery
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 Meet or exceed customer/contract SLAs on Order placement
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 Continuously monitor open orders and expedite where needed
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 Provide comprehensive and timely communication to customers and Sales
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 Relationship Building &ndash; Develop solid relationships with Zones customers.
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 Interact with customers on a daily basis.
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 Establish relationships with multiple people in multiple departments
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 Constantly communicate outstanding orders, constraints and alternatives.
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 Coordinate and encourage Zones team member interactions with accounts
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 Customer Service &ndash; Provide for Customer operational and reporting needs.
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 Provide proactive action to provide 5 star service.
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 Have a complete understanding of the Zones Service Catalog
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 Be the first and primary line of contact on all customer issues and concerns
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 Engage Sales to coordinate communication of service and needs.
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 Ensure that timely and impactful reporting is provided to the customer
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 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
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 Ensure custom catalog maintenance on Zones Connect
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 Process project worksheets for inventory allocations
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 Monitor and coordinate inventory management activities. (Hardware)
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 Monitor and provide support activities on Customer contracts (Software)
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 Project Management &ndash; Conduct account planning and coordination of needs.
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 Actively participate in pipeline growth and maintenance activities
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 Uncover future needs through constant value driven interactions.
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 Understand account dynamics and look for ways to increase profitability
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 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
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 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
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 </ul>
 
 What You Will Bring To The Team
 
 
 
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 Experience in Enterprise level sales
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 Strong customer service skills and commitment to meet or exceed customer requirements
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 Excellent organization skills and process expertise
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 Ability to work in a fast-paced environment and meet aggressive deadlines
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 Excellent verbal and written communication skills
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 Ability to negotiate, influence, and persuade
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 Analytical with excellent problem-solving skill
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 Ability to work with little or no supervision
 
 
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 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 9:00 PM to 6:00 AM (Pk time)
 
 
</div>

Client Success Manager – 1

MEETING MATTERS CLINIC

About Meeting Matters ClinicMeeting Matters is Islamabad's premier mental health clinic, providing professional counseling and therapy services. We are committed to making mental health care accessible, compassionate, and effective for our community. As we continue to grow, we're looking for a dedicated Client Relationship Manager to be the first point of contact for our clients.The OpportunityThis is a Shift based Hybrid (Face to Face and Online) Job. We're hiring a Client Relationship Manager (CRM) Psychologist BASED IN ISLAMABAD to manage client communications, bookings, and ensure an exceptional client experience from first inquiry to ongoing therapy. This is a client-facing role that combines customer service excellence, administrative efficiency, and genuine care for people's wellbeing.If you're empathetic, organized, and passionate about mental health, this role offers meaningful work where you directly impact people's healing journeys.What You'll DoClient Communication &amp; Engagement:<ul><li>Respond to client inquiries via WhatsApp, phone calls, email, and social media</li><li>Provide warm, professional first contact for people seeking therapy</li><li>Explain our services, therapist specializations, and session fees</li><li>Answer questions about therapy process, confidentiality, and what to expect</li><li>Follow up with potential clients who haven't booked yet</li><li>Check in with clients after their first session to encourage continuity</li></ul>Scheduling &amp; Booking Management:<ul><li>Manage therapist availability calendars and schedule client sessions</li><li>Coordinate bookings across multiple therapists and time slots</li><li>Send session confirmations and reminders to clients</li><li>Handle session rescheduling and cancellations</li><li>Optimize scheduling to maximize therapist occupancy</li><li>Manage weekend and evening booking requests</li></ul>Client Matching &amp; Coordination:<ul><li>Match clients with appropriate therapists based on their needs and concerns</li><li>Understand each therapist's specializations (anxiety, depression, trauma, couples, etc.)</li><li>Consider client preferences for gender, language, and therapy approach</li><li>Coordinate with therapists on their availability and schedule changes</li><li>Facilitate smooth handoffs between CRM team members</li></ul>Payment Processing &amp; Follow-up:<ul><li>Send payment information and bank details to clients</li><li>Track and follow up on outstanding payments professionally</li><li>Confirm receipt of session payments</li><li>Maintain accurate payment records in the system</li><li>Handle billing inquiries and resolve payment issues</li></ul>Administrative Tasks:<ul><li>Maintain organized client records and booking database</li><li>Send intake forms (RISB) to new clients before first session</li><li>Update client information and session history</li><li>Prepare daily/weekly reports on bookings and inquiries</li><li>Maintain filing system for client documentation</li><li>Support overall clinic administrative needs</li></ul>Quality Client Experience:<ul><li>Ensure every client feels heard, valued, and supported</li><li>Handle sensitive situations with empathy and professionalism</li><li>Address client concerns or complaints promptly and effectively</li><li>Maintain confidentiality and respect client privacy at all times</li><li>Create a welcoming, non-judgmental atmosphere</li><li>Represent the clinic's values in every interaction</li></ul>What We're Looking ForRequired Qualifications:<ul><li>Masters Degree or MS / MPhil in Psychology</li><li>1-2 years of experience in customer service, client relations, or administrative role</li><li>Excellent communication skills in English and Urdu (both written and spoken)</li><li>Strong phone and WhatsApp communication abilities</li><li>Highly organized with strong attention to detail</li><li>Ability to multitask and manage multiple priorities</li><li>Professional, empathetic, and patient demeanor</li></ul>Preferred Qualifications:<ul><li>Previous experience in healthcare, counseling center, or wellness industry</li><li>Familiarity with mental health terminology and therapy processes</li><li>Experience with CRM systems or booking management software</li><li>Social media management skills</li><li>Psychology or social sciences background</li><li>Experience handling sensitive or confidential information</li></ul>Essential Personal Qualities:✓ Empathetic and genuinely care about people's wellbeing✓ Non-judgmental attitude toward mental health issues✓ Patient and calm under pressure✓ Excellent listening skills✓ Warm, friendly, and approachable personality✓ Professional boundaries and emotional maturity✓ Reliable, punctual, and responsible✓ Quick learner who adapts easily✓ Problem-solver with positive attitude✓ Team player who collaborates wellWhat We OfferCompensation &amp; Benefits:<ul><li>Competitive salary: PKR 40,000 - 50,000 per month (based on experience)</li><li>Annual increments based on performance</li><li>Performance-based bonuses</li><li>Probation period: 3 months with evaluation</li></ul>Work Environment:<ul><li>Supportive, mission-driven team culture</li><li>Direct impact on people's mental health journeys</li><li>Professional development and training opportunities</li><li>Learn about mental health and therapy from experienced therapists</li><li>Respectful, collaborative workplace</li></ul>Work ScheduleFull-time positionWorking hours and days will be discussed and finalized during the interview based on clinic needs and candidate availability.Potential schedules may include:<ul><li>Morning shifts, evening shifts, or split shifts</li><li>6-7 days per week with rotating offs</li><li>May include weekend availability</li></ul>Exact timings to be confirmed upon hiring.Key Success MetricsYour performance will be measured by:<ul><li>Response time to client inquiries (target: under 5 minutes)</li><li>Inquiry-to-booking conversion rate (target: 60%+)</li><li>Client satisfaction scores (target: 4.5/5+)</li><li>Session attendance rate (minimize no-shows)</li><li>Accuracy of scheduling and record-keeping</li><li>Payment collection efficiency</li><li>Professional communication quality</li></ul>Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Client Relationship Manager (CRM)

Atlantis BPO Solutions Private Limited

Job Title: Client Relationship Manager (CRM) Company: Atlantis Tech Location: Islamabad, Pakistan (Onsite) Job Type: Full-Time | Night Shift (US Hours) | 6:00 PM &ndash; 3:00 AMAbout the Role:Atlantis Tech is looking for a dynamic Client Relationship Manager who can confidently manage client communication while understanding Sales and Complete Revenue Cycle Management (RCM). This role is ideal for someone who can build strong relationships, manage client expectations, identify growth opportunities, and coordinate with operational teams to deliver exceptional service.Key Responsibilities:<ul><li>Manage and maintain relationships with US-based healthcare clients</li><li>Lead client calls, meetings, follow-ups, and account management</li><li>Support RCM workflows, billing operations, and VMA coordination</li><li>Identify upselling and business growth opportunities</li><li>Resolve client concerns and ensure timely execution</li><li>Track KPIs, performance reports, and client satisfaction</li><li>Coordinate with internal teams for smooth service delivery</li></ul>Requirements:<ul><li>Experience in Client Relationship Management</li><li>Knowledge of Sales and business development principles</li><li>Understanding of Revenue Cycle Management (RCM)</li><li>Excellent English communication and presentation skills</li><li>Strong problem-solving and stakeholder management abilities</li><li>Ability to multitask in a fast-paced environment</li><li>Female candidates will be preferred</li><li>Fresh candidates with excellent communication skills may also apply</li></ul>How to Apply:Email your updated CV to: careers@atlantis.tech with a Subject Line: Client Relationship Manager (CRM) or directly apply via indeed.Work Location: In person

Client Relationship Manager

S Ventures

<ul><li>Serve as the first point of escalation for complex or high-priority customer complaints received via phone, email, chat, or social media.</li><li>Diagnose technical or service problems and coordinate with internal teams (Tech, Operations, Sales) to resolve them within SLA timelines.</li><li>Manage the &quot;Voice of the Customer&quot; log, documenting recurring issues to present to the Product/Operations team for long-term fixes.</li><li>Handle sensitive situations such as billing disputes, service outages, or delivery failures with empathy and professionalism.</li></ul>Pay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Success Manager

Assistoro

About Assistoro Assistoro is a growing offshore service provider based in Pakistan, helping businesses in the USA and Canada manage their digital operations, social media, virtual assistance, and online presence. We work closely with real estate professionals, business owners, and growing teams to provide reliable support, creative solutions, and consistent execution.We are now looking for a proactive and well-spoken Social Media Account Manager to manage our social media clients and act as the bridge between clients, designers, video editors, and the delivery team.This role is ideal for someone who understands social media, has strong English communication skills, and can confidently handle client check-ins, feedback, approvals, and execution.Key Responsibilities<ul><li>Manage social media clients and their monthly content requirements</li><li>Attend weekly client check-ins and communicate professionally in English</li><li>Create social media strategies, content plans, and posting schedules</li><li>Communicate client requirements clearly to the design and delivery team</li><li>Review content before sending it to clients for approval</li><li>Follow up on revisions, approvals, and deadlines</li><li>Post content on behalf of clients across Instagram, Facebook, LinkedIn, etc.</li><li>Maintain smooth communication between clients and the internal team</li><li>Ensure content calendars, brand guidelines, and deadlines are followed</li></ul>Requirements<ul><li>Strong English communication skills are a must</li><li>Experience in social media management, client communication, or account management</li><li>Good understanding of Instagram, Facebook, LinkedIn, reels, carousels, captions, and content trends</li><li>Ability to manage multiple clients at the same time</li><li>Strong coordination and follow-up skills</li><li>Attention to detail and ownership mindset</li><li>Ability to work with designers, video editors, and delivery teams</li></ul>Job Details Position: Social Media Account Manager Timing: 6:00 PM &ndash; 3:00 AM Location: P.W.D, Islamabad Type: On-site Interested candidates can apply by sending their resume or applying through the link.Pay: Rs60,000.00 - Rs120,000.00 per monthWork Location: In person

Social Media Manager

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 Responsible for planning and overseeing project completion on time, on scope and on budget. Strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders in a dynamic environment are required.
 
 
 Project Manager I will scope and execute initiatives by partnering with client team and internal stakeholders to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all.
 
 
 
 What You&rsquo;ll Do As The Project Manager 1
 
 
 
 Employees employed in the role of Project Manager 1 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 Project Management
 
 
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 Lead project onboarding according to project scope and SOW documentation
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 Coordinate engagement of resources and subject matter experts across various organizational functions for Project Startup
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 Gather project requirements and develop project Playbooks and SOPs
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 Obtain requirements for Bill of Materials (BOM) development
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 Gather rollout schedule and document SLA requirements
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 Drive all project requirements such as project changes, product lead time, rollout requirements through IntelliPlan.
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 Define, track and report on specific measurable outcomes for projects
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 Define inventory requirements based on schedule and work with Supply Chain on lead time and schedule of inventory arrival
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 Responsible for all aspects of project billing including services.
 
 
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 Client Support
 
 
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 Build strong relationships with customer operations stakeholders. Be the main point of contact for customer operational requirements.
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 Schedule internal and external daily/weekly cadence meetings
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 Meet with client stakeholders regarding project status and changes
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 Obtain client schedule and deployment signoff
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 Manage deployment and schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan
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 Coordinate invoicing of inventory according to contractual agreements (MSA, MISA, SOW)
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 Communicate changes with client and manage escalations as required
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 Gather reporting requirements and develop custom reporting as needed
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 Gather client requirements for nterprise and ensure client set for ITAD and Depot projects
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 Manage scope changes and develop Project Change Requests (PCR) based on scope requirements. Including additional costs and SLA&rsquo;s
 
 
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 IntelliPlan
 
 
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 Complete project toolkit for IntelliPlan
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 Input project deployment schedule and BOM requirements into IntelliPlan
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 Ensure product lead times are loaded and maintained by Supply Chain
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 Ensure product availability in accordance to schedule; monitor schedule in IntelliPlan
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 Coordinate deployment rollout with TSC for TSC readiness against schedule
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 Manage and communicate schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan
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 Gather stock standards requirements and input forecast into IntelliPlan
 
 
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 Inventory Management
 
 
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 With customer, define product standards and forecast requirements
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 Define Inventory requirements for project rollouts
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 Set safety stock threshold
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 Manage inventory levels against forecast and safety stock and adjust as needed
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 Manage inventory levels against project schedule and adjust as needed
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 Work with Supply Chain to adjust inbound inventory levels according to project schedule
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 Work with Supply Chain to manage OEMs when product is available ahead of schedule
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 Invoice customer on receipt and convert inventory to client owned according to MSA, MISA and SOW
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 Update BOM to include SKU changes from Zones owned SKU to Client Owned SKUs
 
 
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 Implementation
 
 
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 Responsible for project turnover and start-up to project delivery stakeholders. Coordinate engagement of partner resources and subject matter experts across multiple projects &amp; organizational functions
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 Coordinate order entry and order management in CRM based on IntelliPlan outputs
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 Manage issues and decisions to timely resolution. Communicate with senior management teams to escalate/resolve project conflicts &amp; needs
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 Formulate plans to communicate and implement approved changes for the best return on investment
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 Accountable for SLA deliverables according to project scope as documented in Statements of Wok
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 Responsible for project closeout and reporting on project health and risks. Formulate and summarize findings as well-organized presentations to senior management; effectively summarize key information (e.g. cost savings, risk, efficiency improvements, accountability metrics, etc.)
 
 
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 </ul>
 
 Education/Certification
 
 
 
 What you will bring to the team:
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business or a related field.
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 PMP; ITIL Certification or equivalent preferred.
 
 
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 </ul>
 
 Required Experience
 
 
 
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 2 - 5 years of experience in program/ project management, process engineering or strategy within a technology or operations environment
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 Experience in Supply Chain and Inventory Management is preferable
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 Leadership skills: must have experience leading multiple projects and teams simultaneously
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 Problem-solving skills: must be able to identify risks and develop actionable mitigation plans
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 Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations
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 Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas
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 Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand
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 Knowledge of and experience using Project Management Software
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 Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 1:00PM &ndash; 9:30PM (Pk time)
</div>

Project Manager 1

Accotech Pvt Ltd

Job Description:Job Overview:We are seeking an experienced Senior Accountant / Client Manager with expertise in UK taxation to manage a portfolio of clients and ensure compliance with HMRC regulations. The role involves delivering high-quality accounting, tax advisory, and financial reporting services while building strong client relationships. The ideal candidate will also mentor junior staff and contribute to process improvements within the practice.Key Responsibilities:Client ManagementManage a portfolio of UK-based clients, providing proactive accounting and tax advice.Serve as the primary point of contact for client queries, ensuring timely and professional responses.Develop and maintain strong client relationships by understanding their business and financial needs.Accounting &amp; Tax CompliancePrepare and review statutory accounts, corporation tax returns (CT600), VAT returns, and self-assessment tax returns.Ensure full compliance with HMRC regulations and UK accounting standards (FRS 102, FRS 105).Provide tax planning advice, highlighting allowable expenses and tax-saving opportunities.Stay current with changes in UK tax laws and accounting practices.Payroll &amp; Financial ReportingOversee payroll processing, ensuring compliance with PAYE and National Insurance.Assist clients with financial reporting, management accounts, and cash flow forecasting.Manage pension schemes, auto-enrollment, and other employer-related obligations.Team Leadership &amp; Process ImprovementSupervise, train, and mentor junior accountants, reviewing their work for accuracy and compliance.Implement process improvements to enhance efficiency and automation, particularly through cloud-based software (Xero, QuickBooks, Sage).Key Requirements:Qualifications &amp; ExperienceACA, ACCA, ATT, or equivalent UK accounting/tax qualification.Minimum 1.5 to 5 years of relevant experience in UK accounting and taxation.Strong understanding of UK GAAP, HMRC regulations, and UK tax compliance.Prior experience in a client-facing role within an accounting practice.Technical Skills:Proficiency in Xero, QuickBooks, Sage, TaxCalc, and HMRC portals.Strong Excel skills with the ability to prepare and analyze financial models.Knowledge of payroll processing and UK employment tax regulations.Soft SkillsExcellent communication and interpersonal skills.Strong analytical and problem-solving abilities.Proven ability to manage multiple clients, priorities, and deadlines effectively.Job Type: Full-timeWork Location: In personOffice Timings : 1 : 00 PM - 9 : 30 PMWork Location: In person

Senior Account Manager

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