customer support executive Jobs in Karachi

customer support executive

accounts manager

assistant manager, account management Jobs in Karachi

assistant manager, account management

assistant sales manager

associate - management consultant Jobs in Karachi

associate - management consultant

client success manager

Horizon Tech

We're seeking a dynamic Account Manager who will serve as the strategic bridge between our clients and internal teams. This role combines traditional account management with hands-on project coordination and technical client success management. You'll be the central hub of knowledge, accountability, and client satisfaction across all digital project deliverables.This is a leadership-track position where you'll own the complete client experience from onboarding through project delivery, ensuring every client relationship drives both satisfaction and business growth.ResponsibilitiesClient Relationship Management<ul><li>Serve as the primary point of contact and strategic advisor for assigned client accounts.</li><li>Build and maintain strong, long-term client relationships that drive retention and expansion.</li><li>Conduct regular business reviews and strategic planning sessions with key stakeholders.</li><li>Identify opportunities for account growth, upselling, and cross-selling services.</li><li>Manage contract renewals, negotiations, and expansion discussions.</li></ul>Project Leadership &amp; Execution<ul><li>Develop comprehensive project plans outlining key milestones, deliverables, and resource requirements.</li><li>Collaborate with internal teams to create detailed project strategies and realistic timelines.</li><li>Oversee end-to-end project execution, monitoring progress and ensuring on-time delivery.</li><li>Allocate resources effectively across team members and tools to meet project deadlines.</li><li>Identify potential risks and challenges, and implement proactive solutions for project success.</li></ul>Client Success &amp; Quality Assurance<ul><li>Maintain detailed documentation of each client's goals, objectives, KPIs, and project timelines.</li><li>Ensure all client projects are properly tracked and visible in project management systems.</li><li>Conduct thorough quality assurance testing on all deliverables before client presentation.</li><li>Translate client requirements into clear, actionable specifications for technical teams.</li><li>Provide regular, proactive updates to clients on project progress and milestones.</li></ul>Strategic Communication &amp; Collaboration<ul><li>Partner with operations teams to refine processes, deadlines, and accountability systems.</li><li>Work closely with technical teams to ensure client needs are accurately translated into deliverables.</li><li>Provide structured feedback and clear communication channels between all project stakeholders.</li><li>Protect team productivity by filtering client requests into actionable, prioritised tasks.</li></ul>Must Haves<ul><li>Bachelor's degree in Business, Marketing, Communications, or related field</li><li>3-5 years of account management, client success, or project management experience</li><li>Proven track record in managing B2B client relationships and driving account growth.</li><li>Experience with digital marketing or technology services preferred</li><li>Proficiency with project management tools (ClickUp, Asana, Monday.com, or similar)</li><li>Strong understanding of digital project workflows and quality assurance processes</li><li>Experience with GoHighLevel CRM and client communication platforms</li><li>Basic understanding of web technologies and digital marketing concepts.</li><li>Advanced proficiency in Microsoft Office Suite and Google</li><li>Strategic Thinking: Ability to understand client business goals and translate them into actionable project plans</li><li>Detail-Oriented: Exceptional attention to detail with strong organisational and documentation skills</li><li>Communication Excellence: Outstanding written and verbal communication skills with the ability to manage multiple stakeholder relationships</li><li>Problem-Solving: Proactive approach to identifying and resolving challenges before they impact client satisfaction</li><li>Leadership: Natural ability to coordinate teams and drive accountability without direct authority</li><li>Adaptability: Comfortable working in a fast-paced environment with changing priorities and requirements.</li></ul>Other Details<ul><li>Job Timings: On-site evening night shift following US EST</li><li>Office location: Off to Shahrah-e-Faisal, PECHS, Karachi</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working on an onsite evening night shift role? </li><li>What will be your expected salary? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>account management, client success, project management : 4 years (Required)</li><li>B2B client relationships and driving account growth.: 4 years (Required)</li><li>digital marketing or technology services preferred: 4 years (Required)</li><li>project management tools (ClickUp, Asana, Monday.com, etc: 4 years (Required)</li><li>GoHighLevel CRM and client communication platforms: 4 years (Required)</li><li>Microsoft Office Suite and Google: 4 years (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Account Manager - Digital Client Success & Project Leadership

TGT Nexus Pvt Ltd

TGT Nexus Pvt Ltd is looking for a dynamic Sales Operation Executive (POS &amp; Client Onbording Specialist) (POS) to join our growing team. This role is ideal for motivated individuals who can build strong client relationships and drive international sales in the POS domain.Location: Shahrah-e-Faisal, KarachiShift Timing: 9:00 PM &ndash; 6:00 AM (Night Shift)Working Days: Monday &ndash; FridaySalary Package: Market CompetitiveTransportation: Available for Female StaffIn this Role you will:Own client onboarding: Manage the full lifecycle from kick-off to go-live, configuring our POS system to fit unique client needs.Be the POS expert: Serve as the internal subject-matter expert, providing pre-sales support and troubleshooting application hurdles.Optimize sales ops: Crunch the data in our CRM (like Salesforce) to streamline processes and boost sales efficiency.Drive client success: Ensure a seamless and impressive launch experience that sets clients up for long-term success.You're the perfect fit if you have:1-3 years in Sales Operations, Business Operations, or Client Onboarding.Hands-on experience with Point of Sale (POS) systems &ndash; you know how they work and how to configure them.Proven skill managing CRM data and improving sales processes.The ability to translate complex tech into simple steps for clients.Apply now at: careers@tgtnexus.comJoin us and take your career to the global stage with TGT NexusJob Type: Full-timeWork Location: In person

Sales Operation Executive (POS & Client Onboarding Specialist)

PARADIGM DIGITAL SOLUTIONS

Position: Senior Upsell E-Book Location: DMCHS Tariq Road, Karachi. Timings: 9:00 PM &ndash; 6:00 AM (Mon&ndash;Fri) Job Type: On-Site (Night Shift) Target: $5k &ndash; $10kAbout the RoleAs an Upsell Executive at Paradigm Digital Solutions, you will focus on strengthening client relationships and driving revenue growth by identifying and pitching value-added eBook services. You&rsquo;ll act as a trusted advisor to clients, helping them unlock more impact from their digital publishing efforts while ensuring upsell targets are consistently achieved.Key ResponsibilitiesClient Relationship Management<ul><li>Build and maintain strong, consultative relationships with clients.</li><li>Understand client goals, challenges, and needs to position tailored eBook solutions.</li></ul>Upselling &amp; Revenue Growth<ul><li>Identify opportunities to upsell additional services (e.g., enhanced design, marketing packages, distribution channels, multiple formats).</li><li>Deliver persuasive presentations and proposals that demonstrate clear ROI for clients.</li><li>Meet and exceed monthly/quarterly upsell targets of $5k&ndash;$10k.</li></ul>Collaboration &amp; Strategy<ul><li>Work closely with internal teams (content, design, marketing) to package and deliver high-value solutions.</li><li>Contribute to the development of new upsell offers and pricing strategies based on client feedback and market trends.</li></ul>Reporting &amp; Analysis<ul><li>Track upsell performance and client satisfaction metrics.</li><li>Provide regular reports and insights to leadership on revenue growth opportunities.</li></ul>Requirements<ul><li>Minimum 1 year of experience in sales, account management, or client success (preferably in publishing, digital content, or marketing services).</li><li>Proven ability to meet or exceed revenue/upsell targets.</li><li>Strong communication, negotiation, and relationship-building skills.</li><li>Familiarity with digital publishing, eBook platforms, or content services is a plus.</li><li>Self-driven, persuasive, and results-oriented mindset.</li><li>Academic background in Business, Communications, or related field is preferred.</li><li>A problem-solver with a proactive and positive attitude.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your Upsell target in eBook domain?</li></ul>Experience:<ul><li>Sales: 1 year (Preferred)</li></ul>Work Location: In person

Upsell Executive - eBook

Aspire92

Aspire 92 is seeking an experienced Key Account Manager with a strong background in finance and accounting, specifically from an ACCA qualification. The ideal candidate will be responsible for managing large, strategic accounts, ensuring client satisfaction, and driving business growth through excellent relationship management and service delivery. This role requires strong management skills, attention to detail, and the ability to collaborate across departments to meet and exceed client expectations.Key Responsibilities:<ul><li>Manage and nurture relationships with key accounts, acting as the primary point of contact.</li><li>Understand client needs and provide tailored solutions to meet their objectives.</li><li>Ensure consistent high-level service delivery and client satisfaction.</li><li>Identify opportunities for upselling and cross-selling within existing accounts.</li><li>Collaborate with internal teams such as finance, sales, and operations to align on client needs and ensure successful project execution.</li><li>Prepare and present financial reports, forecasts, and performance reviews to senior management and clients.</li><li>Negotiate contracts, renewals, and terms with clients.</li><li>Monitor industry trends and competitors to provide strategic insights for account growth.</li><li>Develop and implement account strategies that align with the company&rsquo;s goals.</li></ul>Requirements:<ul><li>ACCA qualification is mandatory.</li><li>Proven experience in managing large or key accounts, preferably in finance or related sectors.</li><li>Strong management and leadership skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to analyze financial data and present actionable insights.</li><li>Proficiency in Microsoft Office Suite (especially Excel) and CRM software.</li><li>Strong problem-solving skills and ability to work under pressure.</li></ul>Preferred:<ul><li>Experience in handling accounts within a corporate or B2B environment.</li><li>Familiarity with financial forecasting and budgeting.</li></ul>Job Type: Full-timeWork Location: Remote

Customer Success Manager – Key Accounts

NielsenIQ

<div><div><div>The NIQ Customer Success team is a modern service team that is transforming the way we serve our clients with new and updated tools, enabling our teams to accomplish their tasks quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We serve as the key link between NIQ and clients, and our service and delivery are the reasons clients will continue to invest in our products and services.
Responsibilities:
Managing the client &ndash; The candidate must be able to individually communicate with the client and manage the client by addressing their queries comprehensively. Must have experience of handling multiple projects simultaneously.
Writing Proposal &ndash; Must be able to work on research proposals according to the brief received from the client by assimilating the client&rsquo;s marketing or business problems.
Report Making &ndash; Must be able to work on the report with a detailed understanding on how the report is to be prepared with recommendations.
Advanced Analysis - Must be aware about regression- Correlation, CBC etc. i.e., how to analyze the data and how to apply it in diff. scenarios.
Research &ndash; Must be knowledgeable about different types of research e.g., BH &ndash; What are the various components of BHT study? How to interpret and read the data? What is U&amp;A study? What is a segmentation study &amp; what are its components? Etc.
Analysis &ndash; Must be able to make the Analysis plan and develop the framework of the analysis plan. Depending on the proposal &amp; objectives. Maintain a client service orientation by managing day-to-day administration of client service and coordinating the analysis and reporting of assigned research projects.
This includes:<ul><li>
Develop questionnaires and other research materials as needed.</li><li>
 Participate in the planning and execution of research projects.</li><li>
Manage research projects from start to finish, including project planning, data collection, analysis, and report writing.</li><li>
Ensure that research projects are completed on time and within budget. Must understand the costing framework of a project.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Research Executive (Karachi)

Logon Broadband Pvt Ltd

Job Description (JD) of Manager Finance OperationsThe candidate plays a critical role in maintaining and expanding relationships with a company&rsquo;s clients. Below are the key responsibilities typically associated with the role:Client Relationship ManagementSales and Revenue GenerationSales Goals: Achieve sales targets by identifying new business opportunities within existing accounts and upselling or cross-selling products/services.Proposal Development: Prepare and present proposals tailored to clients&rsquo; specific needs and objectives.Contract Negotiation: Negotiate contracts and agreements to maximize profit while ensuring client satisfaction.Account ManagementAccount Planning: Develop detailed account plans to ensure clients receive the appropriate products/services and support.Performance Tracking: Monitor account performance and analyze metrics to gauge the success of services provided.Coordination and CollaborationInternal Coordination: Collaborate with internal teams such as sales, marketing, product development, and customer service to meet client needs.Project Management: Manage client projects from inception to completion, ensuring deliverables meet the client&rsquo;s expectations and deadlines.Reporting and DocumentationReporting: Provide regular reports to clients on their account status, including performance metrics and improvement suggestions.Documentation: Maintain comprehensive and accurate records of client interactions, agreements, and account activity.Feedback Collection: Gather and act on client feedback to improve service delivery and client satisfaction.Financial ManagementBudget Management: Manage account budgets, ensuring projects are completed within financial constraints.Invoicing: Oversee the invoicing process, ensuring clients are billed accurately and payments are received on time.Professional DevelopmentIndustry Knowledge: Stay updated with industry trends, competitive landscape, and best practices to provide informed advice to clients.<ul><li>Vendor Payment Management</li><li>Timely Vendor Payments</li><li>Cash Flow Management</li><li>Investment ROI</li><li>New Project Costing</li><li>Project Cost Accuracy</li><li>Project Profitability</li><li>Funds Management</li><li>Fund Allocation Accuracy</li><li>Return on Assets (ROA)</li><li>Compliance with Tax and Labor Laws</li><li>Coordination and Collaboration</li><li>Internal Collaboration Efficiency</li><li>Project Delivery Timeliness</li></ul>To Apply: Send your resume to careers@lbi.net.pk Subject Line: Application for Manager Finance Operations Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Manager Finance Operation

Bionic Talent

<div>
 
 About the client:
 
 
 
 Our client is a U.S.-based digital marketing agency that specializes in delivering tailored online growth strategies. They partner with healthcare and dental businesses to improve visibility, drive organic traffic, and generate high-quality leads through effective SEO and digital marketing solutions.
 
 
 
 About the role:
 
 
 
 We are seeking a highly experienced and strategic
 
 SEO Manager
 
 for our client. The ideal candidate has at least 6+ years of proven experience managing SEO strategies within digital marketing agencies, with a strong track record of success in the healthcare or dental niche. This role requires advanced expertise in technical SEO, on-page SEO, local SEO, and link building, as well as experience managing teams and multiple client accounts. U.S. market experience is required, with the ability to build and execute data-driven SEO strategies that deliver measurable results.
 
 
 
 Digital Marketing Agency And US Experience Required.
 
 
 
 
 Healthcare and dental niche experience preferred.
 
 
 
 
 What you&rsquo;ll be doing:
 
 
 
 <ul>
 <li>
 Lead the development and execution of comprehensive SEO strategies tailored to healthcare and dental clients.
 </li>
 <li>
 Manage a team of SEO specialists and oversee day-to-day execution across multiple accounts.
 </li>
 <li>
 Conduct in-depth keyword research, competitor analysis, and industry research to drive content and optimization strategies.
 </li>
 <li>
 Oversee technical SEO, including site audits, crawlability, indexation, site speed optimization, and resolving technical issues.
 </li>
 <li>
 Develop and implement advanced on-page SEO strategies, including meta optimization, structured data, and content improvements.
 </li>
 <li>
 Drive local SEO initiatives, including Google Business Profile optimization, reviews strategy, and citation management.
 </li>
 <li>
 Build and execute link-building campaigns to improve domain authority and organic rankings.
 </li>
 <li>
 Track, analyze, and report on SEO KPIs, providing actionable insights to clients.
 </li>
 <li>
 Collaborate closely with cross-functional teams (content, design, PPC) to ensure holistic digital marketing success.
 </li>
 <li>
 Stay up to date with Google algorithm changes, SEO trends, and best practices to keep strategies innovative and effective.
 
 
 </li>
 </ul>
 
 Who are we looking for?
 
 
 
 <ul>
 <li>
 Minimum of 6+ years of hands-on SEO experience, with at least 3 years in a management or lead role.
 </li>
 <li>
 Proven track record working with U.S.-based clients, preferably in the healthcare or dental niche.
 </li>
 <li>
 Extensive experience working in digital marketing agencies is required.
 </li>
 <li>
 Advanced expertise in technical SEO, on-page SEO, local SEO, and link building.
 </li>
 <li>
 Strong command of SEO tools (SEMrush, Ahrefs, Moz, Screaming Frog, etc.) and analytics platforms (Google Analytics, Google Search Console).
 </li>
 <li>
 Exceptional leadership, communication, and project management skills.
 </li>
 <li>
 Ability to handle multiple clients, prioritize tasks, and deliver consistent results.
 
 
 </li>
 </ul>
 
 Position:
 
 SEO Manager
 
 
 
 Remote Status:
 
 Fully Remote
 
 
 
 Preferred Location:
 
 Global
 
 
 
 Working Hours:
 
 9 am to 5 pm CT
 
 
 
 Holidays:
 
 US Federal Holidays
 
 
 
 Salary:
 
 USD 1800 to USD 2500 per month
 
 
 
 Internal Job ID:
 
 0780
</div>

SEO Manager - 0780 - Karachi, Pakistan

Explore 1101+ Client success manager in Karachi this October. Find roles across top companies and apply now to boost your career.