customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

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customer sales representative Jobs in Karachi

customer sales representative

customer success manager

client success manager

Dengage

<div>
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 
 
 
 Key Responsibilities
 
 :
 
 
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 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
 
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 Relationship Management
 
 : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
 
 </li>
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 Customer Health Monitoring
 
 : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
 
 </li>
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 Issue Resolution
 
 : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
 
 </li>
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 Training and Education
 
 : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
 
 </li>
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 Renewals &amp; Upselling
 
 : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
 
 </li>
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 Customer Advocacy
 
 : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
 
 </li>
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 Metrics and Reporting
 
 : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
 
 </li>
 <li>
 
 Churn Prevention
 
 : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
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 <li>
 Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
 
 </li>
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 Strong understanding of SaaS business models and customer success principles.
 
 </li>
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 Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 
 </li>
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 Ability to analyze customer data, identify trends, and proactively offer solutions.
 
 </li>
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 Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
 
 </li>
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 Problem-solving mindset with the ability to navigate complex customer issues.
 
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 Strong organizational and multitasking skills with a focus on details.
 
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 Bachelor's degree in Business, Marketing, or related field (preferred).
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
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 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
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 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
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 </ul>
 
 D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
 
</div>

Customer Success Manager- Karachi

Horizon Tech

We're seeking a dynamic Account Manager who will serve as the strategic bridge between our clients and internal teams. This role combines traditional account management with hands-on project coordination and technical client success management. You'll be the central hub of knowledge, accountability, and client satisfaction across all digital project deliverables.This is a leadership-track position where you'll own the complete client experience from onboarding through project delivery, ensuring every client relationship drives both satisfaction and business growth.ResponsibilitiesClient Relationship Management<ul><li>Serve as the primary point of contact and strategic advisor for assigned client accounts.</li><li>Build and maintain strong, long-term client relationships that drive retention and expansion.</li><li>Conduct regular business reviews and strategic planning sessions with key stakeholders.</li><li>Identify opportunities for account growth, upselling, and cross-selling services.</li><li>Manage contract renewals, negotiations, and expansion discussions.</li></ul>Project Leadership &amp; Execution<ul><li>Develop comprehensive project plans outlining key milestones, deliverables, and resource requirements.</li><li>Collaborate with internal teams to create detailed project strategies and realistic timelines.</li><li>Oversee end-to-end project execution, monitoring progress and ensuring on-time delivery.</li><li>Allocate resources effectively across team members and tools to meet project deadlines.</li><li>Identify potential risks and challenges, and implement proactive solutions for project success.</li></ul>Client Success &amp; Quality Assurance<ul><li>Maintain detailed documentation of each client's goals, objectives, KPIs, and project timelines.</li><li>Ensure all client projects are properly tracked and visible in project management systems.</li><li>Conduct thorough quality assurance testing on all deliverables before client presentation.</li><li>Translate client requirements into clear, actionable specifications for technical teams.</li><li>Provide regular, proactive updates to clients on project progress and milestones.</li></ul>Strategic Communication &amp; Collaboration<ul><li>Partner with operations teams to refine processes, deadlines, and accountability systems.</li><li>Work closely with technical teams to ensure client needs are accurately translated into deliverables.</li><li>Provide structured feedback and clear communication channels between all project stakeholders.</li><li>Protect team productivity by filtering client requests into actionable, prioritised tasks.</li></ul>Must Haves<ul><li>Bachelor's degree in Business, Marketing, Communications, or related field</li><li>3-5 years of account management, client success, or project management experience</li><li>Proven track record in managing B2B client relationships and driving account growth.</li><li>Experience with digital marketing or technology services preferred</li><li>Proficiency with project management tools (ClickUp, Asana, Monday.com, or similar)</li><li>Strong understanding of digital project workflows and quality assurance processes</li><li>Experience with GoHighLevel CRM and client communication platforms</li><li>Basic understanding of web technologies and digital marketing concepts.</li><li>Advanced proficiency in Microsoft Office Suite and Google</li><li>Strategic Thinking: Ability to understand client business goals and translate them into actionable project plans</li><li>Detail-Oriented: Exceptional attention to detail with strong organisational and documentation skills</li><li>Communication Excellence: Outstanding written and verbal communication skills with the ability to manage multiple stakeholder relationships</li><li>Problem-Solving: Proactive approach to identifying and resolving challenges before they impact client satisfaction</li><li>Leadership: Natural ability to coordinate teams and drive accountability without direct authority</li><li>Adaptability: Comfortable working in a fast-paced environment with changing priorities and requirements.</li></ul>Other Details<ul><li>Job Timings: On-site evening night shift following US EST</li><li>Office location: Off to Shahrah-e-Faisal, PECHS, Karachi</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>Are you available for an on-site evening night shift? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>account management, client success, or project management : 3 years (Required)</li><li>GoHighLevel CRM : 1 year (Preferred)</li><li>project management tools (ClickUp, Asana, Monday.com): 2 years (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>Work Location: In person

Account Manager - Digital Client Success & Project Leadership

BlueLeaf Technologies

About Qureos&nbsp;&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by using AI to match qualified candidates to roles based on skills, potential, and outcomes — not guesswork.&nbsp;&nbsp;We’re growing rapidly across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will be the trusted advisor to our clients — ensuring they see measurable value and success from Qureos’ solutions.&nbsp;&nbsp;Role Overview&nbsp;&nbsp;As a Customer Success Manager at Qureos, you will own the entire post-sale customer lifecycle — from onboarding and adoption to renewal and expansion. You’ll act as a consultant and partner to our clients, helping them define the right hiring outcomes, optimize their job postings, and make the most of the Qureos platform. You’ll manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring each customer achieves their business objectives and renews successfully.&nbsp;&nbsp;Responsibilities&nbsp;&nbsp;<ul><li>Own the full customer lifecycle: Lead onboarding, adoption, renewals, and expansion across your assigned accounts (30+).&nbsp;</li><li>Drive measurable value: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.&nbsp;</li><li>Consult with customers: Provide expert guidance on job roles, expectations, and outcome-driven hiring strategies.&nbsp;</li><li>Customer advocacy: Represent customer needs internally to influence product development, marketing, and sales strategies. Retention and growth: Maintain high renewal rates, drive adoption, and identify expansion opportunities.&nbsp;</li><li>Cross-functional collaboration: Partner with Sales, Product, and Marketing to deliver a seamless customer experience.&nbsp;</li><li>Success reporting: Track key metrics such as retention, adoption, satisfaction, and revenue expansion.&nbsp;</li></ul>&nbsp;What We’re Looking For&nbsp;&nbsp;<ul><li>Experience: 4–7 years in Customer Success or Account Management in B2B SaaS, HR Tech, ATS, or AI-based products.&nbsp;</li><li>Customer-centric mindset: Strong ability to understand client goals, consult strategically, and manage executive relationships.&nbsp;</li><li>Analytical skills: Able to translate qualitative and quantitative insights into actionable recommendations.&nbsp;</li><li>Communication: Exceptional written and verbal communication skills in English (Arabic is a plus). Tools: Experience with CRM and success platforms (HubSpot, Zoho, or similar).&nbsp;</li><li>Mindset: Ownership, speed, clarity, and a builder mentality — someone who thrives in a high-growth startup environment.&nbsp;</li></ul>&nbsp;Why Qureos?&nbsp;&nbsp;Join a high-growth startup that’s redefining how hiring is done. Be part of a diverse, remote-first team working across MENA, the US, and beyond. Competitive compensation with equity — your success grows with Qureos’. Opportunity to shape customer success practices and influence global impact.

Customer Success Manager

Qureos

About Qureos&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by matching candidates to roles based on skills, potential, and outcomes&nbsp; not guesswork.We are rapidly scaling across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will serve as a trusted advisor to our clients and ensure they achieve measurable success with Qureos. Role Overview&nbsp;As a Customer Success Manager, you will manage the entire post-sale customer lifecycle&nbsp;onboarding, adoption, renewal, and expansion. You’ll work as a consultant to our clients, helping them define hiring goals, optimize job postings, and maximize value from the platform.You will manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring they meet their business objectives and renew successfully.&nbsp;Key Responsibilities&nbsp;- Own the customer lifecycle: Lead onboarding, adoption, renewals, and expansion across30+ accounts.- Drive measurable outcomes: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.- Act as a strategic consultant: Guide customers on job roles, hiring expectations, and outcome-driven hiring strategies.- Champion customer advocacy: Represent customer needs internally to influence product, marketing, and sales decisions.- Retention &amp; growth: Maintain high renewal rates, increase platform adoption, and identify upsell opportunities.- Cross-functional collaboration: Work closely with Sales, Product, and Marketing to deliver a seamless customer experience.- Track success metrics: Report on retention, adoption, satisfaction, and revenue expansion.What We’re Looking For- Experience: 4–7 years in Customer Success or Account Management (B2B SaaS, HR Tech, ATS, or AI solutions preferred).- Customer-centric: Ability to understand client goals, manage executive relationships, and consult strategically.- Analytical mindset: Comfortable using data (qualitative + quantitative) to drive recommendations.- Communication: Excellent written and verbal English (Arabic is a plus).- Tools: Experience with CRM and customer success platforms (HubSpot, Zoho, or similar).- Mindset: Ownership, speed, clarity, and a builder mentality -&nbsp;thrives in a high-growth startup environment.&nbsp;Why Qureos?&nbsp;- Be part of a fast-scaling startup transforming how hiring is done - Work with a diverse, remote-first team across MENA and the US - Competitive compensation + equity -&nbsp;your success grows with Qureos - Opportunity to shape customer success practices and drive global impact

Solisurf

CSM (Upseller / Account Manager)Role Overview:As the Client Success Manager, you will talk to our clients regularly and make sure they are happy with our work, You will work closely with the operations manager and quality checker to fix any problems quickly and keep everything running smoothlyYou will be the face of Addx for assigned clients.Your job: keep clients happy, keep projects moving, and grow accounts.Daily you&rsquo;ll: send short updates, record quick Looms (check-ins, ideas, opportunities), log everything in the CRM, and push work across the line with the internal team.SalaryBase: 50,000 PKR / monthBonuses: performance-based (upsells closed, retention, deadlines hit, CSAT, systems built). See KPI section below.Key Responsibilities:<ul><li>Talk to clients often and clearly to keep them updated and Satisfied</li><li>Work with the operations manager and head of content to solve any issues</li><li>Client Updates: Send quick daily updates (message or Loom) to clients about what&rsquo;s done, what&rsquo;s next, or if anything&rsquo;s delayed.</li><li>Upselling: Find smart upsell opportunities. Record a 1-minute Loom showing what else we can help them with and why it matters.</li><li>Relationship Management: Build trust with clients. Be friendly, clear, and quick with responses.</li><li>Project Progress: Make sure projects are always moving. Push the internal team if something is stuck.</li><li>CRM Tracking: Add every update, Loom, and upsell attempt into our CRM.</li><li>Automation &amp; Ideas: If you see any process that can be automated or improved, take the lead to fix or automate it.</li></ul>What Success Looks Like<ul><li>Clients are always updated and never confused.</li><li>You bring in at least 1&ndash;2 new upsells per month.</li><li>Projects under you never go silent or get delayed without a reason.</li><li>The CRM is clean &mdash; every client has notes, Looms, and progress logged. on upsells</li><li>You find small automations or systems that save us time.</li></ul>Apply here:<ul><li>Fill up this link ( https://forms.trll.io/SmYfgnHs/addx-job-applications and submit your application</li><li>Following this initial screening, there will be a series of tests conducted to choose the best applicant.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

CSM (Upseller / Account Manager)

About Qureos Qureos is on a mission to accelerate careers and help organizations hire smarter. We connect talent with opportunities and enable businesses to find, onboard, and manage exceptional professionals efficiently.We’re looking for a Customer Success Specialist who can bring structure, clarity, and impact to our customer success function. The ideal candidate will be responsible for ensuring smooth client onboarding, maintaining strong client relationships, and collaborating cross-functionally to deliver exceptional service. &nbsp;Key Responsibilities&nbsp;<ul><li>Lead the end-to-end client onboarding process, ensuring a seamless experience from kick-off to delivery.</li><li>Build and maintain strong relationships with clients, acting as their primary point of contact.</li><li>Understand client goals and translate them into actionable plans across internal teams.</li><li>Collaborate closely with Sales, Product, and Delivery teams to ensure alignment and execution excellence.</li><li>Establish processes, tools, and documentation to bring structure and efficiency to the customer success function.</li><li>Monitor client satisfaction and proactively identify opportunities for improvement or upselling.</li></ul>&nbsp;Requirements&nbsp;<ul><li>Bachelor’s degree in Business, Marketing, Communications, or a related field. 3–4 years of experience in Customer Success, Account Management, or a similar client-facing role.</li><li>Excellent English communication skills, both written and verbal, are essential.</li><li>Strong organizational and problem-solving skills with a structured, process-driven mindset.</li><li>Ability to thrive in a fast-paced, dynamic environment and collaborate across teams.</li><li>Based in Karachi, Pakistan (preferred).</li></ul>&nbsp;Why Qureos Join a purpose-driven company redefining how people grow their careers and how organizations find talent. You’ll work with a passionate, innovative team that values collaboration, creativity, and continuous learning.

Customer Success Lead

The Brand Consultants

Job description:Business Development Manager!Location: The Forum Mall Clifton Block - 09, Karachi | Timings: 9:30 AM to 5:30 PM (Mon to Fri)Are you a strategic thinker with strong leadership and business development skills? We&rsquo;re looking for a Business Development Manager to join our growing team and play a key role in driving revenue, client relationships, and operational success.Key Responsibilities:-Develop and implement strategic plans to achieve business goals and targets-Lead client acquisition, relationship management, and contract negotiations-Monitor market trends and identify new business opportunities-Collaborate with cross-functional teams to improve internal processes and service delivery-Oversee financial planning, forecasting, and performance tracking-Represent the company in client meetings, events, and industry forumsRequirements:-Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Marketing, or a related field-3&ndash;5+ years of experience in business development, management, or a similar leadership role.-Strong communication, presentation, and negotiation skills-Proven track record of achieving targets and building long-term partnerships-Excellent organizational and leadership abilitiesWhat We Offer:-Competitive salary and incentives-A dynamic and collaborative work environment-Opportunities for growth and leadership developmentInterested? Apply now or share your CV at careers@thebrandconsultants.netJob Type: Full-timeWork Location: In personJob Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Business Development Manager

Explore 1083+ Client success manager in Karachi this November. Find roles across top companies and apply now to boost your career.

1083 client success manager jobs IN Karachi

Customer Success Manager- Karachi

Account Manager - Digital Client Success & Project Leadership

Customer Success Manager

Customer Success Manager

CSM (Upseller / Account Manager)

Customer Success Lead

Business Development Manager