client success manager

3DM Solutions

Job Overview:We are looking for a motivated and results-driven Customer Success Manager to join our team at 3DM Solutions. You will be responsible for identifying potential clients, understanding their needs, and offering tailored digital solutions that drive value. This role is ideal for individuals who have a passion for client relations &amp; customer success.Key Responsibilities:<ul><li>Act as the primary point of contact for assigned clients</li><li>Build and maintain long-term client relationships</li><li>Understand client goals and ensure service delivery aligns with expectations</li><li>Manage client communication in a way that is professional, clear, and solution-oriented</li><li>Handle concerns and prevent escalations by proactive communication</li><li>Coordinate with internal teams to ensure timely and realistic delivery</li><li>Maintain a balance between client satisfaction and team workload</li><li>Provide regular updates, reports, and performance insights to clients</li></ul>Qualifications &amp; Skills:<ul><li>1+ years of experience in client dealing / account management / customer success</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and conflict-handling ability</li><li>Experience working in a marketing agency or software house is preferred</li><li>Ability to manage multiple clients simultaneously</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi Shahra-E-Faisal (Required)</li></ul>Work Location: In person

Customer Success Manager (Female)

Symits HR

<div><h3 class="jobSectionHeader">Work Type</h3><ul><li>
On-site</li></ul><h3 class="jobSectionHeader">
Industry</h3><ul><li>
Not Specified</li></ul><h3 class="jobSectionHeader">
POSITION SUMMARY:</h3>
We&rsquo;re looking for a highly motivated and customer-obsessed B2B &amp; SaaS Account Manager with proven experience working in the US industry. Understanding the dynamics, expectations, and communication standards of US-based clients is essential for this role.
You will be responsible for leading customer onboarding, conducting product demonstrations, and managing day-to-day client relationships. This role is at the heart of our customer success journey &mdash; acting as the bridge between our product and the users to ensure smooth onboarding, consistent support, and proactive engagement with our clients.<h3 class="jobSectionHeader"> 
Key Responsibilities:</h3><ul><li>
Customer Onboarding &amp; Demos</li><li>
Lead onboarding sessions and guide new customers through the platform setup.</li><li>
Deliver product demos tailored to client-specific use cases.</li><li>
Ensure successful handoff from the sales team to customer success.</li><li>
Customer Relationship Management</li><li>
Act as the primary point of contact for B2B clients.</li><li>
Maintain strong client relationships through regular check-ins, feedback loops, and proactive outreach.</li><li>
Understand client workflows and recommend platform features to maximize value.</li><li>
Support &amp; Issue Resolution</li><li>
Monitor and respond to support tickets and client emails in a timely and professional manner.</li><li>
Collaborate with the product and technical teams to resolve bugs and issues.</li><li>
Track and escalate critical client issues to ensure quick resolution.</li><li>
Retention &amp; Expansion</li><li>
Work closely with customers to ensure renewals and identify upsell opportunities.</li><li>
Gather feedback to contribute to product roadmap decisions.</li></ul><h3 class="jobSectionHeader"> 
Required Qualifications:</h3><ul><li>
5+ years of experience in a B2B SaaS account management, customer success, or sales support role, in the US/Canada Industry</li><li>
Strong communication and interpersonal skills.</li><li>
Excellent problem-solving mindset and ability to multitask.</li><li>
Familiarity with CRM systems, ticketing platforms, and remote communication tools.</li><li>
Comfortable conducting Zoom/Google Meet demos and screen sharing walkthroughs.</li><li>
Tech-savvy with a solid understanding of SaaS products and customer onboarding workflows.</li></ul><h3 class="jobSectionHeader"> 
Preferred:</h3><ul><li>
Experience working with US-based clients.</li><li>
Basic understanding of ATS, CRM, and candidate communication workflows.</li><li>
Hands-on knowledge of ticketing systems and email support automation.</li></ul><h3 class="jobSectionHeader"> 
Why Join Us:</h3><ul><li>
Work with a fast-growing SaaS platform making a real impact in HR Industry.</li><li>
High-growth career opportunity in a performance-driven environment.</li><li>
Direct exposure to leadership and cross-functional teams.</li><li>
Flexible work arrangements and a collaborative culture.</li></ul></div>

Customer Success Manager (SaaS)

Taraki

<div>
 Our client
 
 Haball Private Limited
 
 is looking for
 
 Customer
 
 
 Success Executive
 
 in
 
 Lahore.
 
 
 
 Haball is a B2B FinTech company delivering cutting-edge automated payment and digital financing solutions. Focused on empowering manufacturers and corporations, Haball specializes in managing large-scale supply chains with efficiency and innovation. The company is dedicated to transforming traditional business operations through seamless digital ecosystems, creating value for its partners and stakeholders.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role based in Karachi Division for a Customer Service Executive. The primary responsibilities include ensuring customer satisfaction, enhancing customer retention, engaging with clients to provide exceptional support, and managing client accounts effectively. The role also involves analyzing customer needs and resolving issues to build lasting relationships while enhancing processes to improve overall service quality.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven skills in Customer Satisfaction and Customer Retention to ensure a positive client experience and foster loyalty.
 </li>
 <li>
 A bachelor's degree in Business Administration, Customer Service, or a related field is preferred.
 </li>
 <li>
 Knowledge of the FinTech industry or supply chain management is a plus.
 
 </li>
 </ul>
</div>

Customer Success Executive (Banking Experience) - Haball Private Limited

MARS Healthcare Network

We are looking for Fresh talent who are able to work as Client Success Executive, serve as a liaison between the support team, physician, and clients to ensure the effectiveness of our reporting process by performing all related tasks and solving issues as they come up during the shift.Roles and Responsibilities:<ul><li>Responsible to manage case routing with respect to priority, modality expertise, physician schedule, and case volume.</li><li>Provide weekly follow up reports to include issues encountered during the shift to facilitate physician and client management to improve overall departmental performance.</li><li>Responsible for answering all incoming calls, email requests and complaints from physicians and clients, in an effective and professional manner in a fast-moving environment.</li><li>Monitor work-lists on designated software to ensure TAT requirements are satisfied through a proactive approach and prompt response.</li><li>Assume complete responsibility for daily work-lists and timely delivery of reports to ensure the quality of deliverables to client satisfaction.</li><li>Perform regular checks on pending tasks including open tickets and complete shift tasks in a timely fashion to ensure smooth shift handover.</li><li>Liaison with the technical team to communicate software issues experienced by the client.</li></ul>Qualification and Skills:<ul><li>Must have at least a Bachelors Degree from a reputable University.</li><li>Must be able to lead a team effectively.</li><li>At least 2 years of Experience in dealing with International Clients.</li><li>Excellent communication skills</li><li>Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus.</li><li>Must be able to type and file accurately with precise data entry skills.</li><li>Knowledge of medical terminology is a plus.</li><li>Ability to schedule and register patients rapidly and accurately.</li><li>General knowledge of computers and Microsoft Office software.</li></ul>Benefits:<ul><li>Market competitive salary</li><li>Company sponsored lunch/dinner</li><li>Excellent working environment</li><li>Health Insurance</li><li>Night allowance for onsite permanent employees</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer : 2 years (Preferred)</li></ul>Work Location: In person

Customer Support Representative

Northstar Cafe

We&rsquo;re Hiring: Client Success Agent (USA Market)Location: Gulistan-e-Jauhar, Block 16, Karachi (On-site) Job Type: Full-time Experience Required: Minimum 1&ndash;2 years Shift: Night Shift (USA Market) Timings: 7:00 PM &ndash; 4:00 AM Working Days: Monday to FridayJob OverviewWe are seeking a confident and target-driven Cold Caller / Sales Executive with hands-on experience in the USA market. The ideal candidate should be skilled in cold calling, lead conversion, and professional communication with international clients.Key Responsibilities<ul><li>Make outbound cold calls to USA-based prospects</li><li>Generate, qualify, and convert leads into sales opportunities</li><li>Pitch company services professionally and confidently</li><li>Handle objections and follow up consistently</li><li>Maintain accurate records of calls, leads, and conversions</li><li>Coordinate with the sales and operations teams</li><li>Meet daily and monthly sales targets</li></ul>Required Skills &amp; Experience<ul><li>1&ndash;2 years of proven experience in cold calling or sales for the USA market</li><li>Excellent spoken English with a neutral or American accent preferred</li><li>Strong persuasion, negotiation, and closing skills</li><li>Experience with CRM systems and lead tracking tools</li><li>Ability to work independently and handle rejection professionally</li><li>Comfortable working onsite during night shift</li></ul>What We Offer<ul><li>Competitive salary (based on experience)</li><li>Attractive performance-based incentives</li><li>Stable USA-market campaign</li><li>Professional and growth-focused work environment</li><li>Long-term career growth opportunities</li></ul>How to Apply Interested candidates should apply by sharing their updated CV and details of their USA market experience.Pay: Rs60,000.00 - Rs80,000.00 per hourWork Location: In person

Client Success Agent

GE Solucions

<div>
 As a Performance Marketing Manager, you will play a pivotal role in optimizing and managing our clients&rsquo; PPC advertising campaigns on Google Ads and Microsoft Ads.
 
 
 Your expertise will be crucial in achieving client objectives, and continuously improving campaign performance.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop and Execute Performance Marketing Strategies:* Plan, execute, and optimize performance marketing campaigns across various online channels, including but not limited to Google Ads, Pinterest Ads, Facebook Ads, Instagram Ads, TikTok Ads, LinkedIn Ads, and other digital platforms.
 </li>
 <li>
 Campaign Management: Develop, execute, and manage PPC campaigns on Google Ads and Microsoft Ads, including keyword research, ad creation, bid management, and budget allocation.
 </li>
 <li>
 Performance Optimization: Continuously optimize campaigns to improve click-through rates, conversion rates, and return on ad spend (ROAS).
 </li>
 <li>
 Keyword Research: Conduct in-depth keyword research to identify high-performing and relevant keywords for campaign success.
 </li>
 <li>
 Ad Copywriting: Create compelling ad copy and design effective ad extensions to increase click-through rates.
 </li>
 <li>
 Ad Testing: Perform A/B testing on ad creatives, landing pages, and other campaign elements to improve performance.
 </li>
 <li>
 Conversion Tracking: Set up and maintain conversion tracking to monitor and report on key performance metrics.
 </li>
 <li>
 Competitor Analysis: Stay informed about industry trends and competitor strategies to identify opportunities and threats.
 </li>
 <li>
 Reporting: Provide detailed performance reports and insights to clients on a regular basis, highlighting key KPIs and areas for improvement.
 </li>
 <li>
 Client Communication: Build strong client relationships, address client inquiries, and present recommendations for campaign improvement.
 </li>
 <li>
 Team Collaboration: Collaborate with cross-functional teams, including graphic designers, web developers, and content creators, to achieve client goals.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, business, or a related field
 </li>
 <li>
 4+ years of experience in PPC advertising, with a focus on Google Ads and Microsoft Ads. Google Ads and Microsoft Ads certifications are highly desirable.
 </li>
 <li>
 Proven track record of managing successful eCommerce and Services industry campaigns. Strong analytical skills and proficiency in using analytics and PPC management tools. Excellent understanding of search engine marketing best practices.
 </li>
 <li>
 Strong attention to detail and the ability to manage multiple clients and campaigns simultaneously.
 </li>
 <li>
 Excellent written and verbal communication skills.
 
 
 </li>
 </ul>
 Job Type: Full-time
</div>

PERFORMANCE MARKETING MANAGER

Zepto Systems Limited

Job SummaryWe are seeking a results-driven Sales Manager with 5+ years of experience in account management and sales, preferably within the Cyber Security domain. The role is responsible for managing and expanding high-value customer accounts by building trusted relationships, driving renewals and revenue growth, and delivering an exceptional customer experience. The ideal candidate will act as a strategic advisor to clients while owning the full commercial and account lifecycle.Key ResponsibilitiesAccount Management &amp; Customer Success<ul><li>Manage and grow assigned key customer accounts with significant revenue impact.</li><li>Build strong, long-term relationships with senior stakeholders and C-level executives.</li><li>Act as the single point of contact for customers and internal teams.</li><li>Understand client business, operational, and security needs to position appropriate solutions.</li><li>Proactively identify risks, opportunities, and areas for account expansion.</li><li>Ensure customer satisfaction, retention, and contractual compliance.</li><li>Handle escalations, complaints, and complex customer requests professionally.</li></ul>Sales &amp; Business Growth<ul><li>Drive renewals, upselling, and cross-selling across assigned accounts.</li><li>Own the full sales cycle from opportunity identification to deal closure.</li><li>Develop and execute account plans aligned with revenue and growth targets.</li><li>Maintain accurate pipelines, forecasts, and CRM updates.</li><li>Lead commercial negotiations, pricing discussions, and contract renewals.</li><li>Support RFP responses, proposals, and commercial documentation.</li><li>Coordinate with Finance to ensure timely invoicing and collections.</li></ul>Reporting &amp; Market Intelligence<ul><li>Track and report account performance, KPIs, and revenue forecasts.</li><li>Monitor market trends, competitor activity, and customer insights.</li><li>Identify new opportunities within existing clients and strategic accounts.</li><li>Represent the organization at relevant industry events and forums.</li></ul>Required Experience &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Sales, or related field (Master&rsquo;s preferred).</li><li>5+ years of proven experience as a Sales Manager / Account Manager, preferably in Cyber Security.</li><li>Demonstrated success managing enterprise accounts and achieving sales targets.</li><li>Experience managing accounts with PKR 2&ndash;5 million+ cumulative revenue.</li><li>Experience selling to Financial Services or Telecom sectors.</li><li>Strong experience with CRM systems and Microsoft Office (Excel &amp; PowerPoint).</li><li>Ability to work with structured procurement and decision-making processes.</li></ul>Skills &amp; Competencies<ul><li>Strong negotiation and stakeholder management skills.</li><li>Excellent written and verbal communication in English.</li><li>Customer-centric mindset with strong ownership and accountability.</li><li>Ability to manage multiple accounts and deals simultaneously.</li><li>Analytical, goal-oriented, and problem-solving focused.</li><li>High integrity, professionalism, and transparency.</li></ul>What We Offer<ul><li>Health Insurance (IPD &amp; OPD)</li><li>Sales Commission as per company policy</li><li>Certification reimbursement up to USD 1,000 annually</li><li>Annual leaves and benefits as per company policy</li><li>Career growth in a fast-growing Cyber Security environment</li></ul>Job Type: Full-timePay: Rs250,000.00 - Rs350,000.00 per monthWork Location: In person

Sales Manager – Cyber Security

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