customer service representative Jobs in Karachi

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customer support representative Jobs in Karachi

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customer support executive Jobs in Karachi

customer support executive

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client relationship officer

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client success manager

Golpik

Job Title: Client Success Project Manager Location: Onsite &ndash; Karachi, Pakistan Employment Type: Full-time Working Hours: 5:00 PM &ndash; 2:00 AM Salary Range: PKR 100,000 &ndash; 130,000 per month Date Posted: September 12, 2025About GolpikGolpik is a fast-growing technology company delivering innovative digital solutions across MERN stack development, AI/ML solutions, Shopify, Salesforce, mobile applications, and enterprise software. With a hybrid workforce of in-house professionals and remote freelancers, we collaborate with global clients to build scalable, high-quality products. As part of our expansion, we are seeking an experienced Project Manager to lead client-facing projects and ensure seamless execution from planning to delivery.Role SummaryThe Project Manager will be responsible for managing multiple projects across MERN stack development, AI/ML initiatives, Shopify stores, and Salesforce implementations. This role serves as the key liaison between clients and internal teams, ensuring projects are delivered on time, within budget, and aligned with business objectives. All project oversight, governance, and control will be centralized within the Project Management Department to maintain consistency, accountability, and quality standards.Key Responsibilities<ul><li>Lead end-to-end project delivery across MERN, AI/ML, Shopify, and Salesforce platforms.</li><li>Act as the primary point of contact for clients, providing regular updates and managing expectations.</li><li>Coordinate with developers, data scientists, designers, QA teams, and remote contributors.</li><li>Plan and manage project budgets, schedules, and resources to ensure cost efficiency.</li><li>Maintain project governance and control under the Project Management Department.</li><li>Monitor project progress, identify risks, and implement mitigation strategies proactively.</li><li>Ensure all technical deliverables align with defined business and functional requirements.</li><li>Track key performance metrics and deliver transparent reports to management and clients.</li><li>Promote effective collaboration using tools such as Slack, Jira, and other project management platforms.</li></ul>Key Performance Indicators (KPIs)Performance will be evaluated based on:<ul><li>Timely delivery of projects</li><li>Adherence to approved budgets</li><li>Client satisfaction and retention levels</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Computer Science, Business Administration, or a related field (Master&rsquo;s preferred).</li><li>3&ndash;5+ years of experience managing IT or software development projects.</li><li>Strong understanding of MERN stack, AI/ML workflows, Shopify, and Salesforce ecosystems.</li><li>Proven experience in project budgeting, cost management, and financial accountability.</li><li>Familiarity with Agile, Scrum, and hybrid project management methodologies.</li><li>Excellent communication and stakeholder management skills.</li><li>Proficiency in project management tools such as Jira, Trello, or Asana.</li><li>Experience working with remote, cross-functional teams.</li></ul>Work Location: Onsite (In-person) Job Type: Full-timeJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Client Success Project Manager

Experts Communication

Job Title: Client Success Partner &ndash; Design SalesLocation: North Nazimabad, Block A, Karachi Shift Timing: 7:00 PM &ndash; 4:00 AM Salary: 100,000 PKR &ndash; 200,000 PKR + Uncapped CommissionTarget: 5k$ to 10k$ Perks: Company-maintained car (based on target achievement)About the Role:We are looking for a Client Success Partner &ndash; Design Sales to join our team and drive long-term relationships with clients in the design industry. This role is ideal for someone with a strong background in sales, account management, or client success, particularly in a design or creative services environment. You will be responsible for ensuring client satisfaction, project success, and business growth by managing accounts, identifying upselling opportunities, and exceeding client expectations.Key Responsibilities:<ul><li>Client Relationship Management:</li><li>Act as the main point of contact for clients, ensuring a smooth and professional experience.</li><li>Build strong, long-term relationships to drive repeat business and referrals.</li><li>Regularly communicate with clients to understand their needs and offer tailored design solutions.</li><li>Sales &amp; Business Growth:</li><li>Identify upselling and cross-selling opportunities for additional design services.</li><li>Work closely with the sales and design teams to craft proposals that align with client goals.</li><li>Meet and exceed sales targets to unlock uncapped commission and growth perks.</li><li>Project Coordination:</li><li>Collaborate with design teams to ensure projects are delivered on time and as per client expectations.</li><li>Manage project timelines, updates, and client feedback efficiently.</li><li>Ensure top-tier customer experience by addressing concerns proactively.</li><li>Data &amp; Reporting:</li><li>Maintain accurate records of client interactions and project milestones using CRM tools.</li><li>Analyze client data to identify patterns, growth opportunities, and areas for improvement.</li></ul>Required Qualifications:<ul><li>Experience:</li><li>2&ndash;3 years of experience in client success, account management, or sales.</li><li>Prior experience in design services, creative agencies, or digital marketing is preferred.</li><li>Proven track record in managing client accounts and achieving sales targets.</li><li>Skills &amp; Competencies:</li><li>Excellent communication and negotiation skills to maintain strong client relationships.</li><li>Strong understanding of design concepts to recommend appropriate solutions.</li><li>Highly organized and detail-oriented, capable of managing multiple clients at once.</li><li>Proficiency in CRM tools (e.g., HubSpot, Salesforce) and project management tools (e.g., Trello, Asana).</li><li>Problem-solving mindset with a results-driven approach.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary: 100,000 PKR &ndash; 200,000 PKR + Uncapped Commission</li><li>Performance-based perks: Company-maintained car upon achieving targets</li><li>Growth opportunities with fast-track career progression based on performance</li><li>Collaborative and dynamic work environment</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Client Success Partner-Design Sales

CONEXION (SMC-PVT.) LIMITED

About the RoleWe are seeking a proactive and customer-oriented Client Success Executive to join our expanding team. This role focuses on building strong client relationships, ensuring high levels of satisfaction, and delivering exceptional service at every touchpoint. It is ideal for individuals who thrive in a fast-paced, people-centric environment and enjoy communication and problem-solving.Key Responsibilities<ul><li>Serve as the main point of contact for clients, addressing inquiries in a timely and professional manner.</li><li>Develop and maintain long-term relationships with both new and existing clients.</li><li>Collaborate with internal teams to ensure seamless execution of client requests and projects.</li><li>Understand client requirements and offer customized solutions to improve overall satisfaction.</li><li>Prepare and share regular reports, feedback, and updates with clients and management.</li><li>Identify and pursue opportunities for upselling or cross-selling services when appropriate.</li><li>Handle and resolve client issues efficiently while maintaining positive relationships.</li></ul>Requirements<ul><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities with keen attention to detail.</li><li>A positive attitude and a strong commitment to customer success.</li><li>Prior experience in client servicing or customer support is preferred.</li><li>Underage candidates are also welcome to apply.</li></ul>What We Offer<ul><li>Competitive compensation along with performance-based incentives.</li><li>A supportive, collaborative, and inclusive work environment.</li><li>Ongoing training and opportunities for professional growth.</li><li>Free commute facilities for female staff.</li><li>Comprehensive training will be provided.</li></ul>Timing<ul><li>Monday to Friday 8:30pm to 5:30am</li><li>Saturday 9pm to 3am</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Client Success Executive

AdalFi

<div>
 
 About AdalFi:
 
 
 
 AdalFi is a leading fintech company revolutionizing digital lending in Pakistan. We build intelligent credit infrastructure for banks, enabling them to make real-time, automated lending decisions using advanced data science, machine learning, and AI technologies.
 
 
 
 About the Role:
 
 
 
 We are seeking a
 
 Customer Success Manager (CSM)
 
 to build long-term, trusted relationships with our fintech clients and ensure they achieve maximum value from our solutions.
 
 
 You will act as the
 
 strategic partner and primary point of contact
 
 for customers, driving product adoption, retention, and growth while ensuring compliance with industry regulations.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Act as a trusted advisor to clients, aligning our solutions with their business goals and financial operations.
 </li>
 <li>
 Proactively monitor customer health metrics (usage, transaction volumes, adoption) to identify risks and opportunities.
 </li>
 <li>
 Conduct quarterly business reviews and strategy sessions to showcase ROI and drive product adoption.
 </li>
 <li>
 Collaborate with product, engineering, and compliance teams to resolve technical issues and relay customer feedback.
 </li>
 <li>
 Stay up to date with fintech regulations (e.g., PCI DSS, KYC/AML, PSD2, open banking) to guide customers on risk and compliance best practices.
 </li>
 <li>
 Serve as the voice of the customer, influencing product roadmaps and feature enhancements.
 
 
 </li>
 </ul>
 
 Requirements &amp; Qualifications:
 
 
 
 <ul>
 <li>
 7+ years of experience in a fintech, SaaS, or financial services company.
 </li>
 <li>
 Strong understanding of digital payments, banking, lending, wealth management, or trading platforms.
 </li>
 <li>
 Familiarity with APIs, data integrations, and analytics tools; technical comfort is a must.
 </li>
 <li>
 Excellent relationship management, communication, and problem-solving skills.
 </li>
 <li>
 Ability to manage multiple enterprise accounts and drive measurable outcomes.
 </li>
 <li>
 Knowledge of financial compliance and risk management (KYC, AML, PCI DSS, GDPR) is a plus.
 </li>
 <li>
 Bachelor&rsquo;s degree IT or a related field
 
 
 </li>
 </ul>
 
 Key Performance Indicators (KPIs):
 
 
 
 <ul>
 <li>
 Customer Retention &amp; Net Revenue Retention (NRR)
 </li>
 <li>
 Time-to-Value (TTV) for onboarding completion
 </li>
 <li>
 Product adoption &amp; transaction volume growth
 </li>
 <li>
 Customer Satisfaction (CSAT / NPS)
 
 
 </li>
 </ul>
</div>

Customer Success Manager - Fintech

NielsenIQ

<div><div><div>The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:<ul><li>
Customer Experience: Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li>
Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li>
Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li>
Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li>
Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li>
Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li>
Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li>
Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li>
Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS.</li><li>
Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul>
Other<ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li><li>
6months - 1 year of relevant experience</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Customer Service Executive

<div>
 
 Job Description
 
 
 
 
 
 Role Responsibilities
 
 
 
 
 
 The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:
 
 
 
 <ul>
 <li>
 
 Customer Experience:
 
 Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes
 </li>
 <li>
 
 Performance Metrics:
 
 Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives
 </li>
 <li>
 
 Process Improvement:
 
 Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager
 </li>
 <li>
 
 Training and Development:
 
 Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship
 </li>
 <li>
 
 Cross-Department Collaboration:
 
 Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels
 </li>
 <li>
 
 Product Knowledge:
 
 Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems
 </li>
 <li>
 
 Technology Utilization:
 
 Adoption of existing systems and processes to streamline operations and improve service delivery
 </li>
 <li>
 
 Reporting and Analysis:
 
 Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers
 </li>
 <li>
 
 Customer Feedback:
 
 Obtain customer feedback to drive a continuous improvement to NPS
 </li>
 <li>
 
 Customer Advocacy:
 
 Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements
 </li>
 </ul>
 
 
 Other
 
 
 
 
 <ul>
 <li>
 You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained
 </li>
 <li>
 Relevant professional, ethical and health and safety standards apply to this role
 </li>
 <li>
 May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international)
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Some experience in customer facing roles
 </li>
 <li>
 You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management
 </li>
 <li>
 Ability to deliver quickly in a fast-paced environment and independently overcome challenges
 </li>
 <li>
 A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals
 </li>
 <li>
 Strong problem-solving abilities and the capacity to meet deadlines consistently
 </li>
 <li>
 1-2 years of relevant experience
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

Symbiosis Technologies

We&rsquo;re looking for a Client Onboarding Specialist who will guide new customers through a smooth, structured onboarding journey. This role is all about creating a solid first impression, understanding client needs, configuring their account, training them on the platform, and making sure they get value from day one.You&rsquo;ll work closely with Customer Success, Support, and Product teams to ensure every client launches successfully and feels confident using our software.Key Responsibilities1. Onboarding &amp; Implementation<ul><li>Lead onboarding sessions with new clients, ensuring a seamless setup process.</li><li>Understand client goals, workflows, and challenges to tailor their onboarding plan.</li><li>Configure accounts, permissions, integrations, and user settings.</li><li>Guide clients through data imports, system setup, and key feature enablement.</li></ul>2. Training &amp; Product Adoption<ul><li>Deliver hands-on product training via Zoom, Loom videos, or webinars.</li><li>Create custom onboarding checklists and training materials.</li><li>Ensure clients understand core features and best practices for their industry.</li><li>Track onboarding progress and follow up until the client is fully activated.</li></ul>3. Communication &amp; Support<ul><li>Serve as the primary point of contact during the onboarding period.</li><li>Proactively communicate timelines, next steps, and expectations.</li><li>Work with Support/Technical teams to resolve setup issues quickly.</li><li>Provide feedback to Product/Engineering on client needs or feature gaps.</li></ul>4. Customer Success Collaboration<ul><li>Transition clients smoothly to the Customer Success Manager once onboarding is complete.</li><li>Document client requirements, preferences, and setup details in the CRM.</li><li>Identify upsell opportunities and potential risks early in the relationship.</li></ul>What We&rsquo;re Looking ForRequired<ul><li>1&ndash;3 years of experience in SaaS onboarding, customer success, or implementation.</li><li>Strong communication skills with a friendly, patient, and professional manner.</li><li>Comfort with US-based clients, time zones, and communication norms.</li><li>Ability to explain technical concepts in simple, clear language.</li><li>Experience using CRM, ticketing systems, Zoom, and documentation tools.</li></ul>Preferred<ul><li>Experience in the US SaaS market, healthcare, home care, logistics, or restaurant tech (depending on your product).</li><li>Familiarity with APIs, integrations, and basic troubleshooting.</li><li>Ability to create training materials, SOPs, or Loom videos.</li><li>Strong problem-solving and ownership mindset.</li></ul>Soft Skills<ul><li>Empathetic and customer-focused</li><li>Detail-oriented and organized</li><li>Comfortable juggling multiple clients at once</li><li>Fast learner with strong product understanding</li><li>Positive, calm, and solutions-first attitude</li></ul>Why Join Us<ul><li>Opportunity to work with a fast-growing SaaS company serving the US market</li><li>Growth-focused environment with room to expand into Customer Success or Product</li><li>Work with a collaborative team that values initiative and ownership</li><li>Make a direct impact on customer experience and product adoption</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Client Onboarding Specialist

Explore 1371+ Client success manager in Karachi this December. Find roles across top companies and apply now to boost your career.

1371 client success manager jobs IN Karachi

Client Success Project Manager

Client Success Partner-Design Sales

Client Success Executive

Customer Success Manager - Fintech

Customer Service Executive

Customer Service Executive

Client Onboarding Specialist