customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

account manager- sales

customer service executive Jobs in Karachi

customer service executive

client success manager

Dengage

<div>
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 
 
 
 Key Responsibilities
 
 :
 
 
 <ul>
 <li>
 
 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
 
 </li>
 <li>
 
 Relationship Management
 
 : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
 
 </li>
 <li>
 
 Customer Health Monitoring
 
 : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
 
 </li>
 <li>
 
 Issue Resolution
 
 : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
 
 </li>
 <li>
 
 Training and Education
 
 : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
 
 </li>
 <li>
 
 Renewals &amp; Upselling
 
 : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
 
 </li>
 <li>
 
 Customer Advocacy
 
 : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
 
 </li>
 <li>
 
 Metrics and Reporting
 
 : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
 
 </li>
 <li>
 
 Churn Prevention
 
 : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
 
 </li>
 <li>
 Strong understanding of SaaS business models and customer success principles.
 
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 
 </li>
 <li>
 Ability to analyze customer data, identify trends, and proactively offer solutions.
 
 </li>
 <li>
 Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
 
 </li>
 <li>
 Problem-solving mindset with the ability to navigate complex customer issues.
 
 </li>
 <li>
 Strong organizational and multitasking skills with a focus on details.
 
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field (preferred).
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 </li>
 <li>
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 </li>
 <li>
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
 </li>
 </ul>
 
 D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
 
</div>

Customer Success Manager- Karachi

BlueLeaf Technologies

About Qureos&nbsp;&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by using AI to match qualified candidates to roles based on skills, potential, and outcomes — not guesswork.&nbsp;&nbsp;We’re growing rapidly across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will be the trusted advisor to our clients — ensuring they see measurable value and success from Qureos’ solutions.&nbsp;&nbsp;Role Overview&nbsp;&nbsp;As a Customer Success Manager at Qureos, you will own the entire post-sale customer lifecycle — from onboarding and adoption to renewal and expansion. You’ll act as a consultant and partner to our clients, helping them define the right hiring outcomes, optimize their job postings, and make the most of the Qureos platform. You’ll manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring each customer achieves their business objectives and renews successfully.&nbsp;&nbsp;Responsibilities&nbsp;&nbsp;<ul><li>Own the full customer lifecycle: Lead onboarding, adoption, renewals, and expansion across your assigned accounts (30+).&nbsp;</li><li>Drive measurable value: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.&nbsp;</li><li>Consult with customers: Provide expert guidance on job roles, expectations, and outcome-driven hiring strategies.&nbsp;</li><li>Customer advocacy: Represent customer needs internally to influence product development, marketing, and sales strategies. Retention and growth: Maintain high renewal rates, drive adoption, and identify expansion opportunities.&nbsp;</li><li>Cross-functional collaboration: Partner with Sales, Product, and Marketing to deliver a seamless customer experience.&nbsp;</li><li>Success reporting: Track key metrics such as retention, adoption, satisfaction, and revenue expansion.&nbsp;</li></ul>&nbsp;What We’re Looking For&nbsp;&nbsp;<ul><li>Experience: 4–7 years in Customer Success or Account Management in B2B SaaS, HR Tech, ATS, or AI-based products.&nbsp;</li><li>Customer-centric mindset: Strong ability to understand client goals, consult strategically, and manage executive relationships.&nbsp;</li><li>Analytical skills: Able to translate qualitative and quantitative insights into actionable recommendations.&nbsp;</li><li>Communication: Exceptional written and verbal communication skills in English (Arabic is a plus). Tools: Experience with CRM and success platforms (HubSpot, Zoho, or similar).&nbsp;</li><li>Mindset: Ownership, speed, clarity, and a builder mentality — someone who thrives in a high-growth startup environment.&nbsp;</li></ul>&nbsp;Why Qureos?&nbsp;&nbsp;Join a high-growth startup that’s redefining how hiring is done. Be part of a diverse, remote-first team working across MENA, the US, and beyond. Competitive compensation with equity — your success grows with Qureos’. Opportunity to shape customer success practices and influence global impact.

Customer Success Manager

Qureos

About Qureos&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by matching candidates to roles based on skills, potential, and outcomes&nbsp; not guesswork.We are rapidly scaling across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will serve as a trusted advisor to our clients and ensure they achieve measurable success with Qureos. Role Overview&nbsp;As a Customer Success Manager, you will manage the entire post-sale customer lifecycle&nbsp;onboarding, adoption, renewal, and expansion. You’ll work as a consultant to our clients, helping them define hiring goals, optimize job postings, and maximize value from the platform.You will manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring they meet their business objectives and renew successfully.&nbsp;Key Responsibilities&nbsp;- Own the customer lifecycle: Lead onboarding, adoption, renewals, and expansion across30+ accounts.- Drive measurable outcomes: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.- Act as a strategic consultant: Guide customers on job roles, hiring expectations, and outcome-driven hiring strategies.- Champion customer advocacy: Represent customer needs internally to influence product, marketing, and sales decisions.- Retention &amp; growth: Maintain high renewal rates, increase platform adoption, and identify upsell opportunities.- Cross-functional collaboration: Work closely with Sales, Product, and Marketing to deliver a seamless customer experience.- Track success metrics: Report on retention, adoption, satisfaction, and revenue expansion.What We’re Looking For- Experience: 4–7 years in Customer Success or Account Management (B2B SaaS, HR Tech, ATS, or AI solutions preferred).- Customer-centric: Ability to understand client goals, manage executive relationships, and consult strategically.- Analytical mindset: Comfortable using data (qualitative + quantitative) to drive recommendations.- Communication: Excellent written and verbal English (Arabic is a plus).- Tools: Experience with CRM and customer success platforms (HubSpot, Zoho, or similar).- Mindset: Ownership, speed, clarity, and a builder mentality -&nbsp;thrives in a high-growth startup environment.&nbsp;Why Qureos?&nbsp;- Be part of a fast-scaling startup transforming how hiring is done - Work with a diverse, remote-first team across MENA and the US - Competitive compensation + equity -&nbsp;your success grows with Qureos - Opportunity to shape customer success practices and drive global impact

About Qureos Qureos is on a mission to accelerate careers and help organizations hire smarter. We connect talent with opportunities and enable businesses to find, onboard, and manage exceptional professionals efficiently.We’re looking for a Customer Success Specialist who can bring structure, clarity, and impact to our customer success function. The ideal candidate will be responsible for ensuring smooth client onboarding, maintaining strong client relationships, and collaborating cross-functionally to deliver exceptional service. &nbsp;Key Responsibilities&nbsp;<ul><li>Lead the end-to-end client onboarding process, ensuring a seamless experience from kick-off to delivery.</li><li>Build and maintain strong relationships with clients, acting as their primary point of contact.</li><li>Understand client goals and translate them into actionable plans across internal teams.</li><li>Collaborate closely with Sales, Product, and Delivery teams to ensure alignment and execution excellence.</li><li>Establish processes, tools, and documentation to bring structure and efficiency to the customer success function.</li><li>Monitor client satisfaction and proactively identify opportunities for improvement or upselling.</li></ul>&nbsp;Requirements&nbsp;<ul><li>Bachelor’s degree in Business, Marketing, Communications, or a related field. 3–4 years of experience in Customer Success, Account Management, or a similar client-facing role.</li><li>Excellent English communication skills, both written and verbal, are essential.</li><li>Strong organizational and problem-solving skills with a structured, process-driven mindset.</li><li>Ability to thrive in a fast-paced, dynamic environment and collaborate across teams.</li><li>Based in Karachi, Pakistan (preferred).</li></ul>&nbsp;Why Qureos Join a purpose-driven company redefining how people grow their careers and how organizations find talent. You’ll work with a passionate, innovative team that values collaboration, creativity, and continuous learning.

Customer Success Lead

ALLSTAR TECHNOLOGY

&quot;Technical Account Manager.&quot;This person would act as the bridge between the development team and the client, handling day-to-day communication, monitoring feedback, and ensuring that technical requests are managed efficiently without requiring higher management direct involvement in every detail.Responsibilities and Duties:<ul><li>Primary Point of Contact (POC): Serve as the main point of contact for all technical communications between the client and the development team, ensuring timely and effective responses to inquiries, issues, and requests.</li><li>Project Monitoring: Regularly monitor project management tools (e.g., PT, emails, Teams and Slack) for updates, feedback, and issues reported by the client, and ensure these are addressed promptly by the appropriate technical team members.</li><li>Team Coordination: Work closely with the technical lead to discuss any technical challenges, relay client feedback, and ensure that the development team is aligned with the client's needs and expectations.</li><li>Availability: Ensure consistent availability and diligence in tracking project updates. Collaborate closely with the development team to prepare prompt and accurate responses. Be mindful of US client working hours and ensure you are available to address any urgent matters during those times.</li><li>Issue Resolution: Identify, prioritize, and coordinate the resolution of any issues or bugs reported by the client, working with the technical lead and the development team to provide solutions efficiently.</li><li>Client Communication: Handle routine communications with the client, including responding to technical queries, providing updates on progress, and addressing any concerns. Escalate critical issues to you as needed.</li><li>Documentation and Reporting: Maintain accurate records of all communications, decisions, and changes related to the project. Prepare reports or summaries as required to keep all stakeholders informed.</li><li>Continuous Improvement: Proactively identify areas for improvement in communication, processes, and project management to enhance overall efficiency and client satisfaction.</li></ul>Qualifications:<ul><li>Strong background in technical project management or account management, preferably in a software development environment.</li><li>Excellent communication and interpersonal skills, with the ability to translate technical information for non-technical stakeholders.</li><li>Experience working with project management tools and collaboration platforms.</li><li>Strong problem-solving skills and the ability to work under pressure.</li><li>Ability to work closely with a technical team and understand complex technical issues.</li></ul>Job Type: Full-timePay: From Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical Account Manager: 2 years (Preferred)</li></ul>Work Location: In person

Technical Account Manager

PromoGeneration

<div>
 
 Position Overview:
 
 
 
 
 
 Sales Development Representative Manager APAC (SDR Manager)
 
 
 
 
 We are seeking an experienced, APAC territory-based Sales Development Representative (SDR) Manager to lead and manage projects across the APAC region. In this role, you will be responsible for building, coaching, and scaling high-performing SDR teams to drive client success across various industries from fast-growing start-ups to Fortune 500 companies. This client-facing, hands-on leadership position requires excellent English communication skills, cultural awareness of APAC business
 
 
 practices, and strong expertise in outbound sales development.
 
 
 <ul>
 <li>
 English fluency is required*.
 
 
 
 </li>
 </ul>
 
 Job Duties &amp; Responsibilities:
 
 
 
 
 
 Client Relationship Management
 
 
 
 
 <ul>
 <li>
 Serve as the primary contact for APAC territory client programs, ensuring consistent alignment with client goals and expectations.
 </li>
 <li>
 Develop and nurture strong relationships with client stakeholders, providing strategic recommendations and actionable insights.
 </li>
 <li>
 Collaborate with internal teams, including the VP of Client Success, to design, launch, and continuously enhance SDR programs.
 </li>
 <li>
 Proactively identify client risks and opportunities to ensure high satisfaction and retention rates.
 
 
 
 </li>
 </ul>
 
 
 Team Leadership and Development
 
 
 
 
 <ul>
 <li>
 Onboard, and manage SDR teams across multiple countries within APAC. Coach and mentor SDRs to consistently achieve KPIs and deliver high-quality pipeline opportunities.
 </li>
 <li>
 Foster a collaborative, accountable, and inclusive team environment focused on growth and continuous improvement.
 </li>
 <li>
 Conduct regular 1:1s, performance reviews, and skills-based training sessions using tools like internal sales coaching resources and AI-driven role-play platforms.
 
 
 
 </li>
 </ul>
 
 
 Sales Enablement, Resource Development, and Operations
 
 
 
 
 <ul>
 <li>
 Leverage tools such as ZoomInfo, Cognism, LinkedIn Sales Navigator, and customized research methods to build and maintain prospect databases.
 </li>
 <li>
 Develop tailored outreach strategies, including cold call scripts, email cadences, and playbooks adapted to the cultural nuances of the APAC regions.
 </li>
 <li>
 Collaborate with marketing and client teams to align messaging and outreach strategies with client objectives.
 
 
 
 </li>
 </ul>
 
 
 Performance Monitoring and Reporting
 
 
 
 
 <ul>
 <li>
 Design and implement reports and dashboards across various CRM platforms, primarily Salesforce (SFDC) and HubSpot, with the flexibility to adapt to others like Zoho and Microsoft Dynamics.
 </li>
 <li>
 Oversee CRM buildouts, including the creation of reporting and dashboards, to ensure seamless integration with client processes and transparency into our teams activities and outcomes.
 </li>
 <li>
 Generate weekly and quarterly reports for clients, showcasing proficiency in Word and Excel for professional formatting and presentation.
 
 
 
 </li>
 </ul>
 
 Job Requirements and Qualifications:
 
 
 
 <ul>
 <li>
 Bachelors degree, preferably in Business, Marketing, Communications, or a related field.
 </li>
 <li>
 Proven experience in managing Sales Development teams, particularly within the technology or SaaS sector, across diverse APAC markets.
 </li>
 <li>
 Demonstrated success in leading, coaching, and scaling high-performing SDR teams within a remote, hybrid, or multi-country APAC environment.
 </li>
 <li>
 Strong proficiency in CRM platforms, especially Salesforce (SFDC) and HubSpot, with a working knowledge of reporting and dashboard creation in others (e.g., Zoho, Microsoft Dynamics, or regional CRM platforms).
 </li>
 <li>
 Expertise in building high-quality prospect databases for Sales Development initiatives using tools like ZoomInfo, Cognism, LinkedIn Sales Navigator, and market-specific research strategies tailored for APAC regions.
 </li>
 <li>
 Proven track record of developing and optimizing talk tracks, email templates, and SDR playbooks designed to resonate across different APAC business cultures and drive high engagement rates.
 </li>
 <li>
 Excellent written and verbal communication skills in English; additional APAC language skills are a plus.
 </li>
 <li>
 Strategic thinker with strong organizational, analytical, and attention-to-detail skills, adaptable to the nuances of APAC markets.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word and Excel) for the preparation of professional reports, performance tracking, and client presentations.
 </li>
 <li>
 Strong sense of accountability and ownership in managing client programs, with the ability to identify both areas of success and opportunities for improvement.
 </li>
 <li>
 Experience with digital marketing initiatives and lead generation campaigns supporting outbound sales is an advantage.
 
 </li>
 </ul>
</div>

SDR Manager APAC III

SuperNova Solutions Pvt. Ltd.

Position Title: Business Development Manager - ERP SalesSuperNova Solutions is seeking a dynamic and results-driven Business Development Manager &ndash; ERP Sales to join our growing team. The ideal candidate will lead sales efforts for our SAP S/4HANA and enterprise solutions, driving new business growth and fostering long-term client relationships in the local market.Key Responsibilities:<ul><li>Identify and pursue new business opportunities in the ERP/IT solutions domain</li></ul><ul><li>Build and manage a strong sales pipeline to achieve revenue targets&bull; Develop proposals, presentations, and customized solution pitches for clients</li></ul><ul><li>Collaborate with pre-sales, marketing and delivery teams to execute sales strategies</li></ul><ul><li>Understand client needs, conduct market research, and analyze trends to identify growth areas</li></ul><ul><li>Negotiate and close deals while ensuring customer satisfaction and long-term partnerships</li></ul>Required Skills &amp; Qualification:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Information Technology, or a related field (MBA preferred)</li></ul><ul><li>4&ndash;5 years of proven experience in B2B enterprise software or ERP sales</li></ul><ul><li>Prior SAP sales or solution experience will be highly preferred</li></ul><ul><li>Demonstrated success in achieving sales targets and building strong client relationships</li></ul><ul><li>Excellent communication, negotiation, and presentation skills</li></ul><ul><li>Strategic thinker with the ability to translate complex technical solutions into business value</li></ul><ul><li>Strong team player with the ability to collaborate across departments and influence key stakeholders</li></ul>Location: KarachiTo apply: careers@global-supernova.comSubject Line: Business Development Manager - ERP SalesJob Type: Full-timePay: Rs140,000.00 - Rs180,000.00 per monthWork Location: In person

Business Development Manager - ERP Sales

Explore 1047+ Client success manager in Karachi this November. Find roles across top companies and apply now to boost your career.

1047 client success manager jobs IN Karachi

Customer Success Manager- Karachi

Customer Success Manager

Customer Success Manager

Customer Success Lead

Technical Account Manager

SDR Manager APAC III

Business Development Manager - ERP Sales