client success manager

REBAR

<div><h1 class="jobSectionHeader"><b>Client Success Associate</b><b> | HVAC / Engineering Exp</b></h1><h2 class="jobSectionHeader"><b>
About Rebar</b></h2><p>
Rebar is building the next-generation operating system for commercial HVAC, Electrical, and Plumbing suppliers and subcontractors. Our V1 quoting product has scaled to 500+ quotes per day and we've doubled our annual recurring revenue in the first six weeks of 2026. Fresh off our $14M Series A (funded by the world&rsquo;s best construction-tech investors), we&rsquo;re entering our next phase of growth and are building out our Client Success team.</p><p>
You&rsquo;ll work directly with the Client Success (CS), Product, and Sales teams to support clients and build the systems that will define Rebar&rsquo;s CS motion. We&rsquo;re transforming the $250B HVAC industry with AI-native software&mdash;an industry still largely untouched by modern tools. This is your chance to get in early.</p><p>
Our first product is live and scaling fast. To keep delivering the <b><i>exceptional</i></b> support that got us here, we need an Implementation Manager to own Client onboarding, training, and early-stage success. You&rsquo;ll work to build the playbook that powers Rebar&rsquo;s customer experience. We&rsquo;re tackling a $250B industry that&rsquo;s barely digitized&mdash;this is your chance to get in at ground level.</p><h2 class="jobSectionHeader"><b><br>
The Role</b></h2><p>
This is not a traditional support role.</p><p>
You won&rsquo;t just be answering tickets, you&rsquo;ll be learning the product deeply, understanding how our clients actually work, and becoming a trusted resource for day-to-day problem solving.</p><p>
You&rsquo;ll own inbound communication across channels and ensure every client interaction is fast, helpful, and high quality. At the same time, you&rsquo;ll act as the main point of contact for SMB accounts, helping them stay unblocked and getting true value from the platform.</p><p>
This role is designed for someone skilled in HVAC/Engineering that wants exposure to Client Success, Product, and Operations&mdash;and is excited to grow with a rapidly expanding team of experts.</p><h2 class="jobSectionHeader"><b><br>
What You&rsquo;ll Do</b></h2><ul><li><p>
Own and manage inbound client communication across tickets, messages, email, and video/phone</p></li><li><p>
Respond quickly and effectively to client questions, issues, and requests</p></li><li><p>
Troubleshoot product issues and escalate when needed</p></li><li><p>
Serve as the primary point of contact for SMB accounts</p></li><li><p>
Ensure clients stay unblocked and can continue their workflows without disruption</p></li><li><p>
Partner with CSMs to support larger accounts and ongoing client initiatives</p></li><li><p>
Work closely with Product and Engineering to surface bugs, feedback, and trends</p></li><li><p>
Maintain CRM and ticketing systems with strong attention to detail</p></li><li><p>
Help build and refine support processes, macros, and internal documentation</p></li><li><p>
Identify patterns in inbound requests and help improve efficiency over time</p></li></ul><p><b>
A typical day might look like:</b></p><ul><li><p>
30&ndash;50 inbound client messages across chat, email, and phone</p></li><li><p>
3+ live troubleshooting calls with clients</p></li><li><p>
Coordinating with CSMs and Product on escalations and product feedback</p></li><li><p>
Supporting SMB clients with ongoing usage questions</p></li><li><p>
Improving help docs or internal workflows</p></li></ul><h2 class="jobSectionHeader"><b>
What Success Looks Like</b></h2><ul><li><p><b>
2 Weeks:</b> You understand the product basics and can handle simple inbound requests</p></li><li><p><b>
30 Days:</b> You&rsquo;re independently managing inbound volume and resolving most issues</p></li><li><p><b>
60 Days:</b> You&rsquo;re owning SMB client communication and proactively identifying patterns and improvements</p></li></ul><h2 class="jobSectionHeader"><b>
Who You Are</b></h2><ul><li><p>
0-2 years in a technical or operational role within the Commercial HVAC/Mechanical industry (e.g., Estimating, Project Management, or MEP Design)</p></li><li><p>
HVAC industry familiarity (required)</p></li><li><p>
You enjoy solving problems quickly and helping people in real time</p></li><li><p>
You&rsquo;re highly responsive and take ownership of every interaction</p></li><li><p>
You&rsquo;re detail-oriented and organized, even in high-volume environments</p></li><li><p>
You&rsquo;re comfortable learning new tools and systems quickly</p></li><li><p>
You communicate clearly and professionally</p></li></ul><h3 class="jobSectionHeader"><b>
Nice to Have</b></h3><ul><li><p>
Experience in customer or technical support, help desk, or client-facing roles</p></li><li><p>
Familiarity with CRM or ticketing systems (Zendesk, HubSpot, Intercom, etc.)</p></li><li><p>
Startup or fast-paced environment experience</p></li><li><p>
Basic technical or product troubleshooting skills</p></li></ul><h2 class="jobSectionHeader"><b>
Compensation &amp; Benefits</b></h2><ul><li><p><b>
Salary:</b> $75k&ndash;$85k (depending on experience)</p></li><li><p><b>
Equity:</b> Meaningful grant, commensurate with experience</p></li><li><p><b>
Benefits:</b> Medical, dental, and vision coverage</p></li><li><p><b>
Perks:</b> Free lunches and dinners</p></li></ul><p>
This is a <b>full-time, onsite role</b> based in NYC&rsquo;s Flatiron District, steps from Madison Square Park and Union Square. You&rsquo;ll work side-by-side with a high-performing team, gain exposure across Client Success and Product, and play a key role in scaling support for an industry being transformed by AI.</p><p>
Compensation Range: $75K - $85K</p></div>

Client Success Associate | HVAC / Engineering Exp

Brainlabs

<div><div><p>We are Brainlabs, the High-Performance media agency, on a mission to become the world's biggest and best independent media agency. We plan and buy media that delivers profitable and sustained business impact. And what's our formula? Superteams of Brainlabbers, fueled by data and enabled by technology.</p>
<p>
Brainlabs has always been a culture-first company. In fact, from the very beginnings of the agency a set of shared principles, philosophies and values was documented in The Brainlabs Handbook, helping us create our unique culture.</p>
<p>
As with everything here we always seek to adapt and improve so The Brainlabs Handbook has been fine-tuned to become The Brainlabs Culture Code.</p>
<p>
This Culture Code consists of 12 codes that talk to what it means to be a Brainlabber. It's a joint commitment to continuous development and creating a company that we can all be proud of, where Brainlabbers can turn up to do great work, make great friends and win together.</p>
<p>
You can read The Brainlabs Culture Code in full here.</p></div><p><b>
So you're interested in becoming a Client Success Manager? Let's dive into what that means:</b></p>
<ul>
<li><b>Role type:</b> Full-time</li>
<li><b>Team: </b>Client Leadership</li>
<li><b>Location:</b> New York City, New York | Dallas Fort-Worth, Texas | Boca Raton, Florida</li>
<li><b>Compensation: </b>We hire candidates across our US office locations and at varying levels of experience. Our posted salary ranges reflect differences in both location and experience, with final compensation determined once a candidate's background and location are confirmed.</li>
<li><b>Work Authorization: </b>Candidates must be legally authorized to work in the United States. We are unable to provide visa sponsorship or continuation for this position.</li>
</ul>
<p> You play a critical role in ensuring we deliver consistently brilliant work to our clients. Your primary remit it to scope, resource and project manage client deliverables across a number of smaller clients. Liaising between the client and practice leads you'll project manage delivery, apply QA controls and ensure all deadlines are met with our scope of work delivered within budget. You'll coordinate multiple internal and external meetings, ensuring all actions are delivered and play a key role in preparing for QBRs.</p>
<p><b>
In this role you will:</b></p>
<ul>
<li>Be responsible for ensuring the timely delivery for all client commitments across your allocated client(s), which you do through highly-effective, hands-on project management.
<br>
</li><li>Resolve issues, track progress and marshall resources.<br>
</li>
<li>Along with the client lead and practice lead, prioritise work-streams and deliverables, help to define, set and track all QA, ensuring deliverables are on time, meet high standards, are in brief and in budget.<br>
</li>
<li>Coordinate multiple internal and external meetings, produce meeting notes/action items, provide status updates, performance reports as well as schedule/prepare for QBRs, competitive reports etc.<br>
</li>
<li>Sign off on fee sheets.
</li></ul><p><b>We're looking for someone who:</b></p>
<ul>
<li>Has 5+ years of project management in a client-centric organisation.<br>
</li>
<li>Channel planning experience with a strong integrated media planning and strategy background</li>
<li>Has a strong knowledge of digital marketing solutions and an understanding of each practice so you can lead multi-product clients.<br>
</li>
<li>Has a huge attention to detail, calm under pressure, logical, solution-focused, highly organised and efficient.<br>
</li>
<li>Has expert proficiency in Monday.com<br>
</li>
<li>Has demonstrable experience in setting &amp; following QA processes.<br>
</li>
<li>Strong client leadership skills, with the ability to build trusted relationships and translate complex challenges into clear media solutions</li>
<li>Ability to thrive working in person with clients and teams</li>
<li>Has very strong communication, interpersonal, data analysis and presentation skills.<br>
</li>
<li>Is passionate about doing great work for clients.<br>
</li>
<li>Is super excited about developing others around you in your craft.<br>
</li>
<li>Has a project management qualification.</li>
</ul>
<p><b>And this is what success looks like in the role:
</b></p><ul><li>You will live our culture code every day!
<br>
</li><li>Strong external client feedback.<br>
</li>
<li>Strong internal client feedback - from across client teams and practices alike.<br>
</li>
<li>Efficiency metrics increased through resource and SOW optimisation.<br>
</li>
<li>QA targets met.<br>
</li>
<li>Growing and developing your team to advance their careers, expertise and knowledge.</li><br>
</ul>
<p>#LI-MB1</p><div><p><b>
What happens next?</b></p>
<p>
We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.</p>
<p></p>
<p><i>Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!</i></p>
<p><i>
Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs. Any such asks are fraudulent and should be reported to the appropriate authorities in your area.</i></p></div></div>

integrated Media Manager

WGSN

<div>
 <strong>
  The role
  <br/>
  <br/>
 </strong>
 We're looking for a strong
 <strong>
  Client Services Executive
 </strong>
 to join our NAM team and become an integral part of our Client Services function.
 <br/>
 <br/>
 <em>
  This is an office-based role out of our New York or LA office.
  <br/>
  <br/>
 </em>
 <em>
  Salary range - $57,388.00 - $70,000.00
  <br/>
  <br/>
 </em>
 <strong>
  Working at WGSN
  <br/>
  <br/>
 </strong>
 <strong>
  Together, we create tomorrow
  <br/>
  <br/>
 </strong>
 A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.
 <br/>
 <br/>
 WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
 </strong>
 We are looking for a Client Services Administrator to be responsible for providing outstanding administrative and operational support to the WGSN Client Services, North America team. This role will be reporting to the Manager of Client Services, North America and will play a vital role in improving efficiency, client engagement and driving retention across the WGSN NAM portfolio.
 <br/>
 <br/>
 <strong>
  The team
  <br/>
  <br/>
 </strong>
 We have a high performing team who are diverse and based all over the US. The Client Success team works within the North American sales team. The team has worked incredibly hard over the past year to achieve outstanding results. They are true winners!
 <br/>
 <br/>
 You will be joining this integral team where support, learning and team spirit will allow you to settle comfortably into the role.
 <br/>
 <br/>
 <strong>
  Key Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Service a portfolio of Strategic and Enterprise partnerships for WGSN NAM, managing risk, identifying growth opportunities, create service account plans and perform educational sessions for retention purposes
  </li>
  <li>
   Exceed the expectations of our clients by showing best in class service and implement best practices to drive engagement for retention purposes
  </li>
  <li>
   Ensure monthly and quarterly KPIs are met in line with the business&rsquo;s retention rate
  </li>
  <li>
   Form a partnership with the Strategic Account Managers to anticipate risk, create mitigations and growth strategies for retention and reinforce the business&rsquo;s value proposition among set of users and accounts
  </li>
  <li>
   Resolve client issues on a case-by-case basis and proactively follow-up with clients to ensure needs are met within 24 hours
  </li>
  <li>
   Be proactive on client needs by staying up-to-date on all WGSN products and services and be a leader within your team on product knowledge
  </li>
  <li>
   Liaise with our product and technology departments on user testing of new products and enhancements; provide customer feedback to internal teams/stakeholders by different means
  </li>
  <li>
   Proactively engage with subscribers to demonstrate the value of WGSN&rsquo;s products and services, provide support that maximise our client&rsquo;s return on investment by way of: educational sessions, outgoing calls, customized outreach based on client needs and conduct weekly/monthly usage monitoring to create risk mitigation strategies to ensure retention goals are met
  </li>
  <li>
   Responsible for the adoption of WGSN&rsquo;s tool within NAM client base
  </li>
  <li>
   Puts forth new ideas for engagement, strategizes on creative ways for outgoing client communication and daily upkeep of internal records and communication via CRM tools
  </li>
  <li>
   Identify improvements to current processes that improve client services&rsquo; ability to provide outstanding client support
  </li>
  <li>
   Coach peers proactively in the NAM CS department to create skill lift that drive client growth/retention and contribute to overall team success; act as a team leader
  </li>
  <li>
   Tight time scales as needed
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  This list is not exhaustive and there may be other activities you are required to deliver.
  <br/>
  <br/>
 </strong>
 <strong>
  Skills, Experience &amp; Qualifications Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 2 years of experience in a Client Success role
  </li>
  <li>
   Confident communicating with C-Suite executives
  </li>
  <li>
   Must have experience with Salesforce and Google Suite
  </li>
  <li>
   Applies understanding of how Client Success reinforces value and growth through the delivery of an exceptional service and engagement; is service-focused
  </li>
  <li>
   Strong attention to detail, excellent presentation and organizational skills required
  </li>
  <li>
   Exceptional communication and collaboration with the ability to work within a diverse client base to ensure best practices are applied with a high standard in line with business SLA&rsquo;s
  </li>
  <li>
   Understanding of the product design cycle, exposure to retail, lifestyle trends or creative industries is strongly desirable
  </li>
  <li>
   Excellent interpersonal skills, adaptability, positive attitude, ability to go the extra mile &amp; professionalism
  </li>
  <li>
   Understanding of the design cycle, exposure to retail, lifestyle trends or creative industries is needed
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
 </strong>
 Our
 <strong>
  benefits and wellbeing
 </strong>
 package offers flexible benefits you can tailor to your own personal needs, including:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Paid Time Off &ndash; 15 days of vacation per year with an additional day for each year of service up to 20 days. WGSN also observes the 12 Federal holidays. We also offer 6 weeks of paid Parental Leave
  </li>
  <li>
   401(k) Retirement Savings Plan &ndash; allows employees to save and invest for their own retirement on a tax deferred basis. WGSN matches 50% of the first 6% contributed by employees
  </li>
  <li>
   Dental and Vision plans with MetLife
  </li>
  <li>
   Health Care with Anthem &amp; Blue Cross Blue Shield
  </li>
  <li>
   Life Insurance, AD&amp;D, Short and Long-Term Disability - all eligible employees receive coverage at no cost through Metlife
  </li>
  <li>
   Mental Health &ndash; WGSN provides many ways for employees to access mental health care including an Employee Assistance Program and inpatient, outpatient and virtual care if enrolled in an Anthem medical plan. Our EAP is available to all permanent staff, regardless of if you elect benefits
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  More About WGSN
  <br/>
 </strong>
 WGSN is the global authority on consumer trend forecasting.
 <br/>
 <br/>
 We help brands around the world create the right products at the right time for tomorrow&rsquo;s consumer.
 <br/>
 <br/>
 <strong>
  Our values
  <br/>
  <br/>
 </strong>
 <strong>
  We Are Everywhere
  <br/>
  <br/>
 </strong>
 The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.
 <br/>
 <br/>
 <strong>
  We Are Future Focused
  <br/>
  <br/>
 </strong>
 We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.
 <br/>
 <br/>
 <strong>
  We Are Rigorous
  <br/>
  <br/>
 </strong>
 We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.
 <br/>
 <br/>
 <strong>
  Our culture
  <br/>
  <br/>
 </strong>
 An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives &amp; reflect the global audience we work with.
 <br/>
 <br/>
 <strong>
  Inclusive workforce
  <br/>
  <br/>
 </strong>
 We are committed to supporting the
 <strong>
  environment and sustainability
 </strong>
 , including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.
 <br/>
 <br/>
 <strong>
  Recognising great performance
 </strong>
 is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.
 <br/>
 <br/>
 We offer a
 <strong>
  flexible working environment
 </strong>
 with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been&mdash;and will continue to be&mdash;actively encouraged here, but we do not offer full remote working.
 <br/>
 <br/>
 We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require
 <strong>
  any reasonable adjustments
 </strong>
 that would make you more comfortable during the process, please let us know so that we can do our best to support you.
 <br/>
 <br/>
 <em>
  <strong>
   A Note for Applicants
   <br/>
   <br/>
  </strong>
 </em>
 <em>
  We use AI to help our team screen applications and identify candidates whose skills and experience match the role. This technology removes personal information to promote a fair and unbiased process. We believe this tool helps us find the best talent while maintaining transparency and fairness.
  <br/>
  <br/>
 </em>
 <em>
  <strong>
   A Note for Recruiters
   <br/>
   <br/>
  </strong>
 </em>
 <em>
  Thank you so much for your interest in working with us at WGSN! Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together. Since we focus on these established partnerships, we&rsquo;re unable to respond to unsolicited contacts or CVs from outside our PSL. But don&rsquo;t worry! If we decide to explore new partnerships, we&rsquo;ll be sure to reach out.
  <br/>
  <br/>
 </em>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Client Success Executive

Dentsu

<div></div><div><div><b>Job Description:</b></div><div><div><div>
The Associate Director, Solutions plays a key role in supporting the development, launch, and adoption of Amplifi's products and solutions. This role partners closely with Activation and Client Success teams to ensure smooth execution and strong client engagement, while contributing to the overall go-to-market strategy and performance tracking of new offerings.</div></div><div><div>
In this position, you will report to the Group Director, Solutions.</div></div><div></div><div><div><b>
Overview:</b></div></div><div><div>
Amplifi is dentsu&rsquo;s commercial innovation arm: we amplify the craft of the network, delivering incremental value and measurable outcomes. Amplifi builds growth solutions that drive effectiveness, efficiency, and impact for clients. The Amplifi team is organized into the following core practice areas that all work together to deliver against the Amplifi vision:</div></div><div><ul><li><div>
Client Success identifies client needs/opportunities, ensuring that both internal teams and clients clearly understand the value of Amplifi&rsquo;s solutions. The team plays a pivotal role in aligning Amplifi&rsquo;s offerings with client objectives, integrating the right partnerships and solutions to drive measurable impact.</div></li></ul></div><div><ul><li><div>
Commercial leads Amplifi&rsquo;s overarching commercial strategy&mdash;identifying, negotiating, and activating premier partnerships that power our best-in-class solutions and deliver diverse revenue growth</div></li></ul></div><div><ul><li><div>
Solutions leads the sourcing, development, and commercialization of innovative new products and services to solve client challenges and deliver measurable value for both clients and dentsu.</div></li></ul></div><div><ul><li><div>
Activation implements Amplifi solutions with a performance-first mindset&mdash;executing, optimizing, and reporting on campaigns across platform and direct channels to deliver the best outcomes for all (sanpo yoshi).</div></li></ul></div><div><ul><li><div>
Data, Technology &amp; Analytics drives Amplifi&rsquo;s product, data, and analytics initiatives to ensure the effective implementation of our solutions and data driven tools</div></li></ul></div><div><ul><li><div>
Revenue Operations designs and implements the infrastructure that protects and grows Amplifi&rsquo;s revenue&mdash;ensuring accurate revenue recognition and compliant processes across all partnerships and programs.</div></li></ul></div><div><ul><li><div>
Business Strategy shapes &amp; drives the strategic direction of the Amplifi organization, connecting the dots between our big picture goals and the day-to-day work across all teams.</div></li></ul></div><div></div><div><div><b><br>
Responsibilities:</b></div></div><div><ul><li><div>
You will help implement go-to-market plans for new solutions, including the creation of sales materials, training resources, and internal enablement tools in collaboration with Activation.</div></li></ul></div><div><ul><li><div>
You will use deep industry knowledge and client feedback to innovate and evolve product offerings. Identify new revenue opportunities by staying ahead of market trends and capturing client and agency needs.</div></li></ul></div><div><ul><li><div>
Partner with senior leaders to monitor product performance and support revenue tracking efforts, ensuring alignment with Amplifi's strategic objectives.</div></li></ul></div><div><ul><li><div>
Collaborate with Client Success to support client conversations, provide product expertise, and help drive adoption of new solutions.</div></li></ul></div></div><div><div><ul><li><div>
Cultivate strong, trusted relationships with key clients and agency stakeholders to drive strategic partnerships.</div></li></ul></div><div><ul><li><div>
Collaborate with Commercial Solutions leadership to bring forth new solutions to drive broader sales and optimize revenue strategy.</div></li></ul></div><div><ul><li><div>
Partner closely with key internal teams (e.g., Commercial, Activation, Marketing) to drive solution development and execution.</div></li></ul></div><div><ul><li><div>
Represent Amplifi in key industry forums, advocating for innovative solutions and thought leadership in the technology-enabled media space. Serve as a product expert and champion of dentsu's values and vision.</div></li></ul></div><div><ul><li><div>
Provide strategic guidance for large or complex client opportunities.</div></li></ul></div><div><ul><li><div>
Foster strong relationships across dentsu service lines to ensure seamless coordination and alignment.</div></li></ul></div><div><ul><li><div>
Work closely with key stakeholders to optimize internal processes and communication around new product launches and activations.</div></li></ul></div><div><ul><li><div>
Oversee and ensure the successful delivery of multiple, concurrent strategic initiatives.</div></li></ul></div><div><ul><li><div>
Troubleshoot complex issues, ensuring quick resolution and proactive solutions that align with the needs of both clients and internal teams.</div></li></ul></div><div><div><b>
Qualifications:</b></div></div><div><ul><li><div>
5+ years of experience in media, sales, or strategy within a complex, fast-paced environment.</div></li></ul></div><div><ul><li><div>
2+ years of experience in a leadership or team lead role, preferably with exposure to product development or go-to-market strategy.</div></li></ul></div><div><ul><li><div>
Experience supporting the development/launch of successful products and solutions, including managing strategic partnerships.</div></li></ul></div><div><ul><li><div>
In-depth knowledge of the media industry and a strong understanding of trading divisions, partnerships, and commercial dynamics.</div></li></ul></div><div></div><div><div><b>
Additional Information:</b></div></div><div><div>
At dentsu, we believe great work happens when we&rsquo;re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.</div></div><div></div><div><div>
The annual salary range for this position is $94,000 - $115,000. Placement within the salary range is based on a variety of factors including relevant experience, knowledge, skills, and other factors permitted by law.</div></div><div><div>
Benefits available with this position include:</div></div><div><ul><li><div>
Medical, vision, and dental insurance,</div></li></ul></div><div><ul><li><div>
Life insurance,</div></li></ul></div></div><div><div><ul><li><div>
Short-term and long-term disability insurance,</div></li></ul></div><div><ul><li><div>
401k,</div></li></ul></div><div><ul><li><div>
Flexible paid time off,</div></li></ul></div><div><ul><li><div>
At least 15 paid holidays per year,</div></li></ul></div><div><ul><li><div>
Paid sick and safe leave, and</div></li></ul></div><div><ul><li><div>
Paid parental leave</div></li></ul></div><div><div>
Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit <div>www.dentsubenefitsplus.com</div>.</div></div><div><div>
To begin the application process, please click on the &quot;Apply&quot; button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.</div></div><div><div>
#LI-CP1 #LI-DENTSU</div></div></div><div></div><div><b>
Location:</b></div>
New York<div></div><div><b>
Brand:</b></div>
Amplifi<div></div><div><b>
Time Type:</b></div>
Full time<div></div><div><b>
Contract Type:</b></div>
Permanent<div></div><div><div><div>
Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.</div></div><div></div><div><div><br>
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to <div>ApplicantAccommodations@dentsu.com</div> by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.</div></div></div></div>

Associate Director, Solutions

BMC Software

<div></div><div><div><div><h3 class="jobSectionHeader"><b>Basic Information
</b></h3></div><div></div><div><div><div><div>Job Name
</div><div>Lead Customer Success Mgr - CSM - USA
</div></div><div><div>Country
</div><div>United States
</div></div><div><div>State
</div><div>NA
</div></div><div><div>Date Published
</div><div>01-Apr-2026
</div></div><div><div>Job ID
</div><div>46549
</div></div><div><div>Travel
</div><div>up to 25%
</div></div><div><div>Additional Locations
</div><div>Detroit - Michigan, Houston - Texas, San Francisco - California, New York - New York, Washington - DC
</div></div><div><div><div><b>This role can be based remotely in United States</b></div>
</div></div><div><div><div>Looking for more details about our benefits?</div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Description and Requirements
</b></h3></div><div></div><div><div><div><div>#LI-JG1
</div></div><div><div>Remote: #LI-Remote
</div></div><div><div><div><div><b>This Is Helix. Powered by You.</b></div><div></div><div><br>
At<b> BMC Helix</b>, we don&rsquo;t do ordinary. We&rsquo;re the <b>AI-native engine</b> behind the world&rsquo;s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.</div><div></div><div><br>
We are a mix of <b>curious minds, creative thinkers, and courageous builders </b>who believe tech should change the game&mdash;not just play it. We celebrate wins, support each other, and laugh a lot.</div><div></div><div><br>
We are the change makers. With decades of leadership and established trust in IT service and operations management, we&rsquo;re scaling with purpose&mdash;through organic innovation, strategic acquisitions, and relentless R&amp;D. Our open-first<b> Agentic AI platform</b> empowers autonomous agents to drive real outcomes with speed, accountability, and precision.</div><div></div><div><br>
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.</div></div>
</div></div><div><div>Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy!
</div></div><div><div><b>Here is how, through this exciting role, YOU will contribute to BMC's and your own success:</b><div></div><ul><li><br>
Lead the customer success motion (satisfaction and retention) for strategic accounts, ensuring their success through adoption of Autonomous Digital Enterprise (ADE) solutions that accelerate business value for our customers.</li><li>Help your customers to optimize the value of BMC technologies by taking them through the customer success framework including onboarding, lifecycle engagement, adoption maturity, acceleration plays aligning with our customers business goals.</li><li>Through your ability to forge strong relationships, become the voice of your customers within BMC by collecting product, solution, and experience feedback from our customers to share with our product organization and influence our enhancements and long-term roadmap priorities.</li><li>As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems.</li></ul>
</div></div><div><div><b>To ensure you&rsquo;re set up for success, you will bring the following skillset &amp; experience:</b><div></div><ul><li><br>
You have the ability to embrace, live, and breathe our BMC values every day!</li><li>You can navigate customer&rsquo;s organizational structures to identify and build relationships with executives and partners</li><li>Strong executive presence with ability to convey complex technical and functional scenarios in simple models and business speak</li></ul>
</div></div><div><div><div>#LI-Remote</div>
</div></div><div><div>CA-DNP
</div></div><div><div><div><p><b>Why Work Here? Because You&rsquo;ll Matter.</b>
</p><p>We&rsquo;re not hiring for roles&mdash;we&rsquo;re hiring for <b>impact</b>. At Helix, you&rsquo;ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You&rsquo;ll see your ideas come to life&mdash;and your work make a difference.
</p><p>We believe in <b>trust, transparency, and grit</b>. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you&rsquo;re remote or in-office, you&rsquo;ll find space to show up fully and contribute meaningfully. You won&rsquo;t be boxed in&mdash;you&rsquo;ll be backed up.
</p><p><b>Make Your Mark At Helix</b>
</p><p>If Helix excites you but you're unsure if you meet every qualification, <b>apply anyway</b>. We value diverse perspectives and believe the best ideas come from everywhere.
</p><p><b>EEOC Statement</b></p><p>
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.</p></div>
</div></div><div><div>BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.<br>
</div></div><div><div><p>The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.</p><p>
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.</p><p>
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $129,375 - $215,625</p>
</div></div><div><div>Min salary
</div><div>129,375
</div></div><div><div>Mid point salary
</div><div>172,500
</div></div><div><div>Max salary
</div><div>215,625
</div></div><div><div>Min Salary - NEW
</div><div>129,375
</div></div><div><div>Max Salary - NEW
</div><div>215,625</div></div></div></div></div></div>

Lead Customer Success Manager

Zeta Global

<div>
 <p>
  <strong>
   WHO WE ARE&nbsp;
  </strong>
 </p>
 <p>
  Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform &ndash; powered by one of the industry&rsquo;s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
 </p>
 <p>
  <strong>
   The Role
  </strong>
 </p>
 <p>
  Join our dynamic team of AI Adoption Specialists at Zeta Global! We are at the forefront of AI technology, revolutionizing marketing strategies with our cutting-edge AI capabilities. We are looking for enthusiastic, tech-savvy individuals who are passionate about AI and eager to help clients harness the power of our innovative solutions.
 </p>
 <p>
  <em>
   This is a hybrid role based out of our NYC office.
  </em>
 </p>
 <p>
  <strong>
   What You'll Do:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Empower Clients:
   </strong>
   Provide hands-on training and enablement sessions to help clients maximize the benefits of Zeta's AI-driven Marketing Platform.
  </li>
  <li>
   <strong>
    Live Demos:
   </strong>
   Showcase our AI capabilities at live events and conferences, offering attendees a firsthand look at our transformative technology.
  </li>
  <li>
   <strong>
    Build Relationships:
   </strong>
   Develop and nurture strong relationships with clients, working closely with them to drive AI adoption and identify new use cases for their marketing programs.
  </li>
  <li>
   <strong>
    Share Knowledge:
   </strong>
   Document and share best practices, tips, and real-world use cases with both internal teams and Clients.
  </li>
  <li>
   <strong>
    Feedback Loop:
   </strong>
   Collaborate with our Product team to relay client feedback and insights, helping to shape the future of our AI offerings.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    AI Enthusiast:
   </strong>
   In-depth understanding of Generative AI technologies (e.g., ChatGPT, Claude, Gemini, Perplexity).
  </li>
  <li>
   <strong>
    Curious Mind:
   </strong>
   Passionate about learning and understanding the full AI capabilities of Zeta's Marketing Platform.
  </li>
  <li>
   <strong>
    Great Communicator:
   </strong>
   Strong communication skills, able to present complex AI concepts in an accessible way to non-technical clients.
  </li>
  <li>
   <strong>
    Creative Thinker:
   </strong>
   Ability to brainstorm and collaborate with clients on innovative uses for AI in their marketing strategies.
  </li>
  <li>
   <strong>
    Team Player:
   </strong>
   Works well with internal teams across Customer Solutions, Solutions Consulting, Enterprise Ops, and Product Management.
  </li>
  <li>
   <strong>
    Willing to Travel:
   </strong>
   Open to traveling up to 25% of the time, especially during peak periods.
  </li>
 </ul>
 <p>
  <strong>
   Why Join Us:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Innovative Environment:
   </strong>
   Be part of a forward-thinking company that&rsquo;s shaping the future of marketing with AI.
  </li>
  <li>
   <strong>
    Career Growth:
   </strong>
   Opportunities for professional development and career advancement.
  </li>
  <li>
   <strong>
    Collaborative Culture:
   </strong>
   Work with a supportive and passionate team dedicated to pushing the boundaries of AI technology.
  </li>
  <li>
   <strong>
    Impactful Work:
   </strong>
   Play a crucial role in helping clients transform their marketing efforts through the power of AI.
  </li>
 </ul>
 <p>
  <strong>
   BENEFITS &amp; PERKS
  </strong>
 </p>
 <ul>
  <li>
   Unlimited PTO
  </li>
  <li>
   Excellent medical, dental, and vision coverage
  </li>
  <li>
   Employee Equity
  </li>
  <li>
   Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
  </li>
 </ul>
 <p>
  <strong>
   SALARY RANGE
  </strong>
 </p>
 <p>
  The salary range for this role is $80,000 - $90,000, depending on location and experience.&nbsp;&nbsp;
 </p>
 <p>
  <strong>
   PEOPLE &amp; CULTURE AT ZETA
  </strong>
 </p>
 <p>
  Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual&rsquo;s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.&nbsp;&nbsp;
 </p>
 <p>
  We&rsquo;re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:&nbsp; https://zetaglobal.com/blog/a-look-into-zetas-ergs/&nbsp;
 </p>
 <p>
  <strong>
   ZETA IN THE NEWS!
  </strong>
 </p>
 <p>
  https://zetaglobal.com/press/?cat=press-releases&nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
 </p>
</div>


AI Adoption Specialist

Trianz

<p></p><div><div>Services Sales Leader<br>
</div><div><br>
Location: [Location(s) / Remote] &ndash; Any location in USA , Preferably East coast</div><div><br>
</div><div>Employment Type: Full Time &ndash; No Visa sponsorship for this role</div><div><br>
</div><div>Work Mode: Remote</div><div></div><p><b><br>
Company Overview</b></p><p>
Trianz is an <b>applied AI solutions company</b> that accelerates customer business transformation through AI powered <b>&quot;Transformation Services as a Software Model&quot;</b>. With 25+ years of transforming enterprises, we've evolved to a product-led, platform-driven organization serving global enterprises across Financial Services, Insurance, Healthcare, Hi-Tech, Manufacturing, and other industries.</p><p>
With global presence across 4 continents, our platform portfolio under the unified <b>Concierto brand</b> delivers end-to-end transformations including solutions for <b>Migrate, Manage, Maximize, Modernize, Insights &amp; Agentic AI, and SecOps</b> - delivered through strategic partnerships with leading hyperscalers.</p><p>
We're building the premier innovation-led organization in the digital transformation space through AI-first methodologies and data-driven excellence - <b>RevolutionAIzing</b><b> </b><b>Transformations.</b></p><p></p><p><b><br>
Role Overview</b></p><div></div><div><br>
The Head of Account Management for Services will lead strategic client relationships and drive revenue growth across Trianz's Platform Services and Transformation Services client portfolio. This role is responsible for building and nurturing executive-level relationships, identifying expansion opportunities within existing accounts, and ensuring client success across digital transformation initiatives. This leader will orchestrate collaboration between delivery teams, practice leaders, and clients to maximize value realization and long-term partnership growth.</div><div></div><p><b><br>
Key Responsibilities</b></p><div></div><div><b><br>
Strategic Account Leadership</b></div><ul><li>
Drive strategic direction for key accounts aligned with client objectives and Trianz capabilities</li><li>
Develop and execute account plans identifying growth opportunities across cloud, App Modernization, data, AI, and technology transformation</li><li>
Build C-suite relationships positioning Trianz as a trusted strategic partner</li><li>
Lead quarterly business reviews with the Account Manager/Client Partner/Engagement and Delivery leads, drive strategic planning with client stakeholders</li></ul><div><b>
Revenue Growth &amp; Business Development</b></div><ul><li>
Achieve revenue and profitability targets for identified transformation accounts</li><li>
Identify and qualify expansion, cross-sell, and upsell opportunities across practices</li><li>
Collaborate with practice heads on solution approaches and proposals</li><li>
Drive contract negotiations, renewals, and expansion discussions</li></ul><div><b>
Client Success &amp; Delivery Excellence</b></div><ul><li>
Ensure client commitments across sales, solution and delivery by coordinating across practice teams and delivery functions</li><li>
Monitor Account health, client satisfaction, and delivery quality</li><li>
Address escalations, risks, and issues proactively</li><li>
Champion client feedback for continuous improvement</li></ul><div><b>
Team Leadership &amp; Collaboration</b></div><ul><li>
Build and mentor account management teams</li><li>
Foster collaboration between account management, practices, delivery, and sales</li><li>
Develop account management best practices and governance frameworks</li><li>
Drive knowledge sharing across the account management community</li></ul><div><b>
Market Intelligence &amp; Thought Leadership</b></div><ul><li>
Stay current on industry trends and emerging client needs in digital transformation</li><li>
Represent Trianz at client events, industry forums, and conferences</li><li>
Contribute to thought leadership and case studies showcasing transformation success</li></ul><p></p><p><b><br>
Ideal Candidate Profile</b></p><br>
<p></p><ul><li>
15+ years of experience in account management, client relationship management, or business development within IT services or consulting</li><li>
Proven track record of managing large, complex client accounts with annual revenues of $200M</li><li>
Deep experience in digital/technology transformation, cloud services, data/analytics, or enterprise technology services</li><li>
Demonstrated success in growing accounts, achieving revenue targets, and driving client satisfaction</li></ul><div></div><div><b><br>
Skills &amp; Competencies</b></div><ul><li>
Executive presence and ability to engage with C-level stakeholders on business strategy and technology transformation</li><li>
Strong business acumen with understanding of financial models, contract structures, and profitability management</li><li>
Excellent relationship building, negotiation, and influence skills</li><li>
Strategic thinking with ability to identify opportunities and develop compelling value propositions</li><li>
Strong program management and coordination skills across multiple workstreams and teams</li><li>
Exceptional communication, presentation, and storytelling abilities</li></ul><p></p><p><b><br>
Education:</b></p><ul><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, Information Systems, or equivalent experience.</li></ul><p></p><p><b><br>
Why choose Trianz?</b></p><ul><li><b>
Personal Growth:</b> Startup agility with enterprise impact. Experience rapid innovation cycles while working on Fortune 500 transformations.</li><li><b>
AI-First Future:</b> Where humans and AI revolutionize business. Lead the charge in implementing AI-driven transformation at scale.</li><li><b>
Global Impact:</b> Shape transformation across continents. Work with diverse teams and clients spanning Americas, Europe, Asia, and beyond.</li><li><b>
Executive Access:</b> Direct impact on Fortune 500 strategies. Work alongside C-suite leaders and influence major business decisions.</li><li><b>
Ownership &amp; Entrepreneurial Spirit:</b> Your ideas, our platform, global impact. Zero bureaucracy culture with decision-making autonomy and rapid execution.</li></ul><div></div><p><br>
 <b>Compensation &amp; Benefits for Fulltime hiring</b></p><div><br>
Trianz compensation reflects the cost of labor across several US geographic markets. The base pay ranges between USD $275,000 to $300,000. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Trianz also offers comprehensive benefits including medical, dental, vision, FSA, EAP, 401(k) with Company matching, unlimited PTO, flexible schedule, and professional development assistance.</div><div></div><p><br>
 <b>Equal Employment Opportunity</b></p><p></p><div><br>
Trianz is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veterans (except in those special circumstances permitted or mandated by law).</div><div></div><p><b><br>
Trianz Privacy Notice</b></p><div>
Trianz respects your privacy and wants to ensure we comply with applicable Data Privacy Regulations as per local regulator laws. Please review our privacy policy at https://www.trianz.com/privacy-policy for more..</div></div><div></div>

Services Sales Leader

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