account manager

client account manager

clinical operations manager Jobs in New York

clinical operations manager

customer success manager (nyc) Jobs in New York

customer success manager (nyc)

customer support specialist Jobs in New York

customer support specialist

client success manager

Guidepoint

<div><p><b>Overview:</b></p>
<p><b>
Play a vital role in Guidepoint's success.</b></p>
<p>
Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our Insights expert call and transcript library product for our Institutional Investor and Corporate client base. As the primary liaison for our clients, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among current clients and trial accounts. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.</p>
<p>
This is a hybrid role located in New York City.</p>
<p><b>
What You'll Do:</b></p>
<ul>
<li>Serve as the primary advocate for the Insights product with institutional and corporate clients and foster three-dimensional relationships with key stakeholders</li>
<li>Develop personalized engagement plans for each client depending on strategy, companies of interest and sector coverage to effectively market Insights content</li>
<li>Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings</li>
<li>Collaborate with sales team to ensure timely renewals and drive upsell opportunities</li>
<li>Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts</li>
</ul>
<p><b> </b><b>What You Have:</b></p>
<ul>
<li>Bachelors or masters degree from an accredited University</li>
<li>2+ years of professional work experience, with a focus on B2B product sales for institutional investors such as Mutual Funds, Hedge Funds, Private Equity, Venture Capital</li>
<li>Understanding of the institutional investment industry and ability to engage with senior business leaders with innovative content and ideas</li>
<li>Excellent communication skills, with the ability to distill complex issues into clear and concise messages</li>
<li>Experience working with or using expert networks is a plus</li>
<li>Intellectual curiosity, adaptability, and a team-first collaborative approach</li>
<li>Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results</li>
</ul>
<p><b>What You Have:</b></p>
<ul>
<li>Bachelor's degree from an accredited college/university with major / degree preference, as applicable</li>
<li>Years of experience requirement(s) with specific skills, as applicable</li>
<li>Years of experience requirement(s) with specific technologies or kind of work, as applicable</li>
<li>Excellent written and verbal communication skills</li>
<li>Demonstrated ability to work independently and in a team atmosphere with minimal supervision</li>
<li>Strong focus on quality, attention to detail, and addressing client needs</li>
</ul>
<p><b>What We Offer:</b></p>
<p>
The annual base salary range for this position is <b>$75,000</b>.</p>
<p>
Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location. Additionally, this position is eligible for an annual discretionary bonus based on performance.</p>
<p><b>
You will also be eligible for the following benefits:</b></p>
<ul>
<li>15 PTO days, 10 legal holidays, and sick days</li>
<li>Comprehensive medical, dental, and vision plans</li>
<li>Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans</li>
<li>Commuter benefits and a corporate gym rate</li>
<li>Development opportunities through the LinkedIn Learning platform</li>
<li>Free snacks and beverages in the office</li>
<li>Friday happy hour and &quot;Summer Fridays&quot;</li>
<li>Year-round corporate athletic league</li>
<li>Casual work environment, team building, and other social events</li>
</ul>
<p><b>About Guidepoint:</b></p>
<p>
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.</p>
<p>
Backed by a network of nearly 1.75 million experts and Guidepoint's 1,600 employees worldwide, we inform leading organizations' research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.</p>
<p>
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.</p>
<p>
#LI-SP1</p>
<p>
#LI-HYBRID</p></div>

Client Success Manager

CHEQ

<div>
 <p>
  CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on-site conversion, data and analytics.
 </p>
 <p>
  <br/>
 </p>
 <p>
  CHEQ is a global company with offices in Tel-Aviv, New York, UK and Tokyo.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for an experienced Enterprise Account Manager to join our amazing team!
 </p>
 <p>
  <br/>
 </p>
 <p>
  As an Enterprise Account Manager at CHEQ, you will manage strategic relationships with a portfolio of Enterprise customers in the UK &amp; European regions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In addition, you can expect to work very closely with CHEQ&rsquo;s Customer Success Technical Managers, Account Executives, Marketing, and GTM leadership to develop new value propositions, build awareness, own renewals/upsell/expansion, and reveal significant growth opportunities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you are a dynamic, passionate, and creative individual who thrives in fast-paced environments - come CHEQ with us!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Establish and grow relationships with executive sponsors and decision makers through regular account planning, business reviews, and maintaining high levels of engagement.
  </li>
  <li>
   Actively manage the success of a portfolio of strategic customers and support customer success technical managers with commercial/business aspects.
  </li>
  <li>
   Work closely with Sales and CS Leadership to efficiently report on forecast numbers, opportunities and challenges.
  </li>
  <li>
   Responsible for retention, development, and up-selling of focused accounts.
  </li>
  <li>
   Close renewal and expansion business, meeting or exceeding your quarterly and annual goals, partnering closely with sales along the way.
  </li>
  <li>
   Acquire and maintain a working knowledge of the complete capabilities of CHEQ&rsquo;s products and services.
  </li>
  <li>
   Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
  </li>
  <li>
   Drive customer advocacy in the form of references, referrals, and case studies.
  </li>
  <li>
   Willing to travel to in person meetings on a regular basis
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   4+ years&rsquo; experience in a client-facing role, such as customer success, account management, or sales experience from a high-tech (SaaS) company.
  </li>
  <li>
   You have strong capabilities in retention/renewal, upsell, and general sales.
  </li>
  <li>
   You have a solid executive presence. You are comfortable talking to senior executive and C-level leaders, adding value and being a trusted resource for their teams.
  </li>
  <li>
   You have a passion for learning, using, and pushing the limits of technology to find creative solutions for customers.
  </li>
  <li>
   You know how to build trusted relationships with executive sponsors, marketing agencies and end users.
  </li>
  <li>
   Strong organizational, managerial, and interpersonal skills. Previous experience working in a growth- phase SaaS business is a plus.
  </li>
  <li>
   Superior verbal, written communication, strong presentation skills and ability to tell a compelling data story.
  </li>
  <li>
   Knowledge of Digital Media, Ad-Tech, MarTech platforms, such as Google Ads (Adwords) and Google Analytics is a major advantage and will be considered even if you have less than the required experience.
  </li>
  <li>
   Experience with industry leading tools for measuring, analyzing, and reporting on marketing performance metrics is an advantage.
  </li>
  <li>
   Extra emphasis on Salesforce, Gong and the Google Suite of products is a significant advantage.
  </li>
  <li>
   Proven track record of remote work with minimal daily oversight and achievement of quota and other key metrics associated with the successful growth of enterprise accounts.
  </li>
  <li>
   Ability to work in our London NY twice a week
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   The potential
   <u>
    base salary
   </u>
   range for this position is
  </em>
  $125 - 160k
  <em>
   OTE per year. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The total compensation package for this position may also include a variable component.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   This information is provided per New York City&rsquo;s salary disclosure law.
  </em>
 </p>
 <p>
 </p>
</div>


Enterprise Account Manager

GeoComply

<div><div><b>About GeoComply</b></div><div></div><div><br>
We&rsquo;re GeoComply! We are at the forefront of geolocation, cybersecurity, and anti-fraud innovation, developing and delivering cutting-edge technologies to help ensure regulatory compliance, combat bad online actors, alleviate user friction, and protect businesses from fraud.</div><div></div><div><br>
Achieving significant business and revenue growth over the past three years and dubbed a tech &ldquo;Unicorn,&rdquo; GeoComply has been trusted by leading global brands and regulators for over ten years. Our compliance-grade geolocation technology solutions are installed on over 400 million devices and analyze over 12 billion transactions a year.</div><div></div><div><br>
At the heart of it all is the people, united by a deep commitment to problem-solving and revolutionizing how people and businesses use the internet to instill confidence in every online interaction. With teams across five countries, three continents, and a global customer base, we have no plans to slow down.</div><div></div><div><b><br>
The Role</b></div><div></div><div><br>
As a Customer Success Manager, you are at the front-lines of our business, leading the charge in building transformational relationships with our valued customers. In this role, you work to improve the Customer Experience for assigned accounts. You have the primary responsibility of developing and nurturing business and technical relationships with each of those customers, acting as their go-to advisor for removing blockers and optimizing the use of GeoComply&rsquo;s products and services to drive business results. You also act as a key connection point between the customer and GeoComply, communicating customer feedback and insights to internal stakeholders to drive product innovation, operational improvements and continued customer centricity.
</div><h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><ul><li>
Cultivate and sustain business and technical relationships with customers to ensure long-term success through delivering value via our solutions.</li><li>
Act as the main point of contact and establish a trusted advisor relationship with key customer stakeholders.</li><li>
Continuously monitor customer health metrics, conducting regular check-ins, business reviews, and reporting.</li><li>
Drive integrations and lead efforts to onboard new clients and handle aspects such as training, troubleshooting, and product demonstrations.</li><li>
Analyze data to identify opportunities for customer experience improvements and business growth.</li><li>
Coordinate all stakeholders to achieve customer goals and best performance metrics to deliver value.</li><li>
Advocate customer needs/issues cross-departmentally and coordinate with sales, product, and support teams.</li><li>
Proactively take ownership of customer issues and requests, removing blockers, leading troubleshooting and communicating solutions back to stakeholders.</li><li>
Maintain and update customer records in the CRM system.</li><li>
Identify and manage at-risk accounts and develop churn prevention strategies.</li><li>
Assist in the renewal process and identify upsell and cross-sell opportunities.</li><li>
Conduct and lead customer training after new product features are released or new products are offered.</li><li>
Conduct analytics to monitor the success and performance of implemented solutions.</li><li>
Prepare and coordinate Business Reviews to actively solve customer problems and ensure that they are maximizing their integration with GeoComply.</li><li>
Develop and maintain a thorough understanding of the company&rsquo;s products, technologies and systems, processes and overall business requirements, the customer&rsquo;s structure and use cases, and their laws/regulations and restrictions; continuously interact with colleagues, customers and regulatory bodies.</li><li>
Lead project management initiatives to facilitate seamless transitions for customers, including migrating customers from one environment to another and guiding customers through the process of rectifying technical issues stemming from integration errors.</li><li>
Any other duties and responsibilities as may be assigned to you by the company consistent with your position.</li></ul><h3 class="jobSectionHeader"><b>
Who You Are</b></h3><ul><li>
Bachelor's degree in Business, Marketing, or related field</li><li>
Minimum of 5 years of experience in Customer Success, Account Management, or related customer-facing role</li><li>
Strong interpersonal skills with a focus on building customer relationships</li><li>
Excellent verbal and written communication skills</li><li>
Strong business and technical aptitude with the ability to understand complex business and customer requirements, prioritizing issues and escalating as required</li><li>
Ability to analyze data and identify trends</li><li>
Experience preparing and presenting reports, data analyses and presentations</li><li>
Proficient knowledge of US gaming and sports betting compliance, regulations, and requirements</li><li>
Proficiency in using CRM software like Salesforce, HubSpot, or similar platforms</li><li>
Highly organized and detail-oriented</li><li>
Self-starter with a proactive approach to problem-solving</li><li>
Ability to work in a fast-paced, team-oriented environment</li><li>
Ability to travel up to 40% of the time</li></ul><h3 class="jobSectionHeader"><b>
Bonus Points</b></h3><ul><li>
A history of working effectively in multi-channel, multi-product companies where internal/external bridge-building and partnering is an essential quality</li><li>
Fluent in other languages than English</li></ul><div></div><div><br>
Our compensation reflects the cost of labor across several Global markets. The salary for this position ranges from $88,000/year up to $121,000/year. Pay is based on several factors evaluated throughout the interview, including market location, job-related knowledge, skills, and experience. At GeoComply, our salary bands are crafted with purpose. They testify to the diverse range of skills and experiences that fuel our success.</div><div></div><div><br>
In addition to our competitive salary package, we also offer the following personal and professional development benefits:</div><div>
Performance-based bonus</div><div>
Equity plans</div><div>
Paid vacation and sick days</div><div>
Extended health benefits</div><div>
Generous Learning &amp; Development Allowance</div><div>
Sports and Physical Wellness budget (30% of L&amp;D Allowance)</div><div>
Charitable and DEI initiatives</div><div>
Team-building events</div><div><b>
Apply Now!</b></div><div></div><div><br>
Interested in joining our team? Send us your resume and a cover letter. We can&rsquo;t wait to meet you!</div><div></div><div><b><br>
Commitment to Diversity and Equity.</b></div><div>
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity rather than ticking boxes, so if this resonates with you, please apply.</div><div></div><div><b><br>
Search Firm Representatives Please Read Carefully</b></div><div>
We do not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by GeoComply due to an agency referral where no existing agreement exists with the GeoComply Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the GeoComply Talent Acquisition Team.</div><div></div><div><b><br>
Why GeoComply?</b></div><div></div><div><br>
Joining the GeoComply team means you&rsquo;ll be part of an award-winning company to work, learn and grow. We are fast-paced, high-impact, and have a can-do team culture.</div><div></div><div><br>
To be successful in our organization, you need an eager attitude, professionalism, and the confidence to willingly work to prove yourself and your ideas, and earn the trust of the organization.</div><div></div><div><br>
Here&rsquo;s why we think you&rsquo;d love working with us.</div><div></div><div><b><br>
We&rsquo;re working towards something big</b></div><div>
We&rsquo;ve built a reputation as the global market leader for geolocation compliance solutions for over 10 years. We&rsquo;re trusted by customers from all over the world, and the next few years will be particularly exciting as we continue to scale across new markets.</div><div></div><div><b><br>
Our values aren&rsquo;t just a buzzword</b></div><div>
Our values are the foundation for what we as a company care about most. They signify the commitment we make to each other around how we act and what we stand for. They are our north star as we work together to build a company we&rsquo;re all proud to be a part of. Learn more, here.</div><div></div><div><b><br>
Diversity, equity, and inclusion are at the core of who we are</b></div><div>
In collaboration with our team and external partners, we promote DEI in our recruitment and hiring practices; scholarships and financial aid; training and mentorship programs; employee benefits, and more.</div><div></div><div><b><br>
Learning is at the heart of our employee experience</b></div><div>
At GeoComply, we foster an environment that empowers every employee to gain the knowledge and abilities needed to perform at their very best and help our organization grow. From a professional development budget to local training opportunities, knowledge-sharing sessions and more, we are continually investing in employee career growth and development.</div><div></div><div><b><br>
We believe in being a force for good</b></div><div>
We profoundly care about our impact on the world and strive to make meaningful contributions to the communities we work and live in. Our Impact division focuses on philanthropic and social responsibility initiatives, including supporting our local communities, advancing equality, and harnessing our technology to protect vulnerable groups. Learn more, here.</div><div></div><div><b><br>
We care about our team</b></div><div>
Our GeoComply team is talented, driven and hard-working, and is known for its positive attitude and energy. At GeoComply, we take care of our employees with the total package. Team members are generously rewarded with competitive salaries, incentives, and a comprehensive benefits program.</div><div></div><div><b><br>
We value in-person collaboration</b></div><div>
GeoComply culture thrives on a dynamic mix of in-person energy and independent focus and we champion a hybrid work model that blends the energy of in-person collaboration with the flexibility to work from home. Our 3-day in-office policy fosters teamwork and innovation, while also recognizing the importance of individual work styles and needs.</div><div></div><div><br>
- - - - - - - - - -</div><div></div><div><i><br>
At GeoComply, we live our value of Act with Integrity. Our workplace is built on mutual respect and inclusion, and we welcome applicants of all backgrounds, experiences, beliefs, and identities. Creating an accessible interview experience for all candidates is important to us. If you have any requests (big or small) throughout our hiring process, please don&rsquo;t hesitate to let us know so we can do our best to prioritize your needs.</i></div><div></div><div><i><br>
We care about your privacy and want you to be informed about your rights. Please read our </i><i>Applicant Privacy Notice</i><i> before applying for the position.</i></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Customer Success Manager (NYC)

Christie's

<div><div>Post Sale Manager, Americas - Operations</div><div></div><div>
The Company</div><div></div><div>
Christie&rsquo;s, the world&rsquo;s largest Art Business, is an incredibly exciting &amp; enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values; Integrity, Excellence, Innovation, Responsibility &amp; Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business.</div><div></div><div>
Why This Role Matters</div><div>
Leading the regional Post Sale Service team, Post Sale Service Manager, Americas, will be responsible for the delivery of post-sale, transactional client service for all auction transactions sales in the United States. Working closely with local stakeholders and the global post-sale service teams to ensure consistency, the Post Sale Service Manager is also responsible for continuous improvement in transactional service delivery and the client experience; identifying opportunities, understanding challenges and creating solutions.</div><div></div><div>
How You'll Make an Impact</div><ul><li><div>
Responsibility for the day to day management of the Post Sale Services team, including recruitment, organizational structure, training and development, resource deployment and performance management. Build high performing teams and foster talent.</div></li><li><div>
Responsible for ensuring the delivery of transactional post-sale client service, including pro-active communication, payments, shipping, storage, in-person collections, and other various service needs.</div></li><li><div>
Ensure services meet the client experience blueprint. Ensure that internal, end to end processes are supporting the target client experience.</div></li><li><div>
With appropriate stakeholders, identify opportunities for improvement. Where applicable, lead projects to address issues or improve service levels.</div></li><li><div>
Maintain close relationships with Specialist Departments, Client Advisory, Regional Offices and other client facing colleagues. Ensure that accountability is brought to life through good communication and an understanding of needs.</div></li><li><div>
Maintain strong ties with key stakeholders across the business. Ensure productive and well aligned collaboration, in particular with Client Services, Client Accounts, Art Transport, Logistics &amp; Inventory Management, and Bids.</div></li><li><div>
Work with other regional heads of post-sale services to maintain globally consistent client communication service standards, cadence, and internal processes.</div></li><li><div>
Demonstrate business judgement in service recovery situations.</div></li><li><div>
Responsibility for careful tracking of operational activity. Track KPI&rsquo;s against Critical Success Factors and garner insight and make recommendations through critical analysis.</div></li><li><div>
Responsibility for developing and participating in solutions for proactive aged inventory management</div></li><li><div>
Responsibility for involving the Post-Sale Services team in company-wide initiatives, like sustainability, digital innovation, and ED&amp;I</div></li><li><div>
Responsibility to lead company wide training on Exceptional Client Experience</div></li></ul><div></div><div>
What you&rsquo;ll bring to the team</div><ul><li><div>
Commitment to exceptional client service</div></li><li><div>
Experience managing large teams</div></li><li><div>
Resourceful, innovative, and pro-active</div></li><li><div>
Excellent communication skills and ability to influence and lead change.</div></li></ul><ul><li><div>
Good working knowledge of relevant ERP systems and other key applications. JDE and Salesforce knowledge preferred.</div></li><li><div>
Strong awareness of overall business activities and ability to communicate relevant information effectively across all business levels.</div></li><li><div>
Strong information management skills, including the ability to organize information and understand key metrics, work cross-departmentally with other groups to resolve and/or improve service delivery, perform root cause analysis.</div></li><li><div>
Ability to remain calm in stressful situations.</div></li><li><div>
Proven time/task management and problem solving abilities.</div></li><li><div>
Ability to build strong relationships internally and externally and be an ambassador for Post Sale Services.</div></li><li><div>
Able to work in a fast paced multi-tasking environment</div></li></ul><div></div><div>
What&rsquo;s great about working for us</div><ul><li><div>
Comprehensive Medical, Dental and Vision care plans for employees and dependents (On average, Christie&rsquo;s pays 80% of total premiums)</div></li><li><div>
401(k) Savings Plan &ndash; Christie&rsquo;s provides a matching contribution up to 5% (subject to IRS limits)</div></li><li><div>
Life Insurance - 3x base salary (100% paid by Christie&rsquo;s)</div></li><li><div>
Disability Insurance (100% paid by Christie&rsquo;s)</div></li><li><div>
Generous time-off and leave policies; including 100% Paid Family Leave up to 16 weeks.</div></li><li><div>
Fitness reimbursement Program: reimbursement of eligible fitness fees and memberships up to $600 per year</div></li><li><div>
Annual Discretionary Performance Bonus Plan</div></li><li><div>
Commuter Benefits - Pre-tax money towards your daily commute with a Christie&rsquo;s contribution of $21 per month</div></li><li><div>
Back Up Child &amp; Elder Care &ndash; up to 10 days of back-up Child or Elder Care through Bright Horizons</div></li><li><div>
CSR (Corporate Social Responsibility) Day- Each employee receives one paid day per year to dedicate their time to a charity of their choice.</div></li><li><div>
Perks and Discounts through Zo and Plum Benefits
</div></li></ul><div></div><div>Closing Date: December 8th, 2025</div><div></div><ul><li>Christie&rsquo;s reserves the right to change company benefits at any time</li></ul><div></div><div><i>
Christie&rsquo;s, Inc. is committed to principles of equal employment opportunity, affirmative action, and to compliance with all federal, state, and local laws concerning employment discrimination, including the Americans with Disabilities Act. To this end, Christie&rsquo;s Inc. ensures equal opportunity to all employees and applicants, regardless of race, color, age, sex, sexual orientation, religion, marital status, national origin or ancestry, citizenship, lawful alien status, physical, mental, and medical disability, veteran status or liability status for service in the United States Armed Forces.</i></div><div></div><div><div><div><div><div><div><div><div>
Compensation Range</div></div></div></div></div></div></div></div>
Salary: $90,000.00 - $110,000.00</div>

Post Sale Manager, Americas - Operations

Reachdesk

<div>
 <p>
  <strong>
   About us 🚀
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees&mdash;while driving measurable ROI. Our platform makes it easy to deliver personalized gifts and support campaigns or events through automated sourcing, storage, and global delivery, while integrating seamlessly with sales and marketing tech stacks.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Trusted by many of the most recognized names in the technology and SaaS space, Reachdesk is backed by a world-class team with hubs in New York, London, and Lisbon. We&rsquo;re growing and currently looking for an Account Manager in the US to join us.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   This is a remote role but the successful candidate will be based in the US within ET.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role description
  </strong>
  📖
 </p>
 <p>
  <br/>
 </p>
 <p>
  As an Account Manager at Reachdesk, you&rsquo;ll be responsible for managing and expanding strategic relationships across our client base. Your goal is to turn every client into a long-term, loyal partner by understanding their business objectives, aligning them with our platform capabilities, and delivering measurable business value.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In this role, you&rsquo;ll act as a trusted advisor&mdash;guiding clients to maximize impact through Reachdesk&rsquo;s gifting and swag solutions, platform features, and global supply chain best practices. Success requires a strong commercial mindset, exceptional problem-solving ability, and outstanding interpersonal skills to drive account retention and growth.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you&rsquo;ll be doing 🧠
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Own the business relationship with clients, building strong, multi-threaded partnerships across key stakeholders
  </li>
  <li>
   Drive renewals and identify opportunities to upsell and expand existing accounts
  </li>
  <li>
   Clearly communicate Reachdesk&rsquo;s value proposition, platform capabilities, and competitive advantages in a way that resonates with client goals
  </li>
  <li>
   Proactively uncover opportunities to deliver additional value, drive client satisfaction, and support business growth
  </li>
  <li>
   Represent Reachdesk with confidence and professionalism in high-level discussions and contract negotiations with senior decision-makers
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About you 👍
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   5+ years of experience in account management, sales, and/or customer success, with a proven track record of meeting or exceeding growth and/or retention goals
  </li>
  <li>
   Ideal background in subscription-based SaaS, with experience in consultative, solution-oriented environments rather than transactional or volume-driven models
  </li>
  <li>
   Demonstrated ability to manage and grow executive-level relationships across complex organizations&mdash;particularly within sales and marketing functions
  </li>
  <li>
   Exceptional communication and influencing skills, with the confidence to lead strategic conversations grounded in insight and expertise
  </li>
  <li>
   Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
  </li>
  <li>
   Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the benefits 👍 -Here are just some
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Competitive salary, stock options, and 401(k) matching program
  </li>
  <li>
   Dental, audio, visual, and life insurance
  </li>
  <li>
   Flexible PTO
  </li>
  <li>
   A super collaborative working culture populated by innovative, fun, and dedicated people.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   *Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location&mdash;benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range.
  </em>
 </p>
</div>


Account Manager

KPFF Consulting Engineers

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 At
 <strong>
  KPFF Consulting Engineers
 </strong>
 , we are more than just an
 <strong>
  engineering design firm
 </strong>
 . For
 <strong>
  65 years
 </strong>
 , we have dedicated ourselves to
 <strong>
  innovative, sustainable engineering
 </strong>
 that shapes the
 <strong>
  built environment
 </strong>
 and tackles
 <strong>
  complex infrastructure challenges
 </strong>
 . Our
 <strong>
  team culture
 </strong>
 emphasizes
 <strong>
  balance, growth, and well-being
 </strong>
 , supporting each member&rsquo;s professional journey with
 <strong>
  flexibility, generous benefits,
 </strong>
 and a
 <strong>
  collaborative approach
 </strong>
 to work-life integration.
 <br/>
 <br/>
 With over
 <strong>
  1,400 professionals across 30 offices nationwide
 </strong>
 , KPFF&rsquo;s
 <strong>
  decentralized structure
 </strong>
 allows each office the
 <strong>
  flexibility to pursue projects
 </strong>
 aligned with their
 <strong>
  regional strengths
 </strong>
 . Learn more at www.kpff.com.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We&rsquo;re hiring a
 <strong>
  Civil Project Manager
 </strong>
 to lead complex civil engineering projects in our growing
 <strong>
  New York office,
 </strong>
 located in Tribeca. This senior-level role is ideal for an engineer ready to take full ownership of project delivery, strengthen and expand client relationships, and help drive the continued growth of our practice.
 <br/>
 <br/>
 At KPFF, you&rsquo;ll manage diverse projects from start to finish, mentor a talented team, and play an active role in developing new business, all while leveraging KPFF&rsquo;s strong reputation in the AEC industry. As you grow with us, you&rsquo;ll also have opportunities to pursue pathways to ownership, reflecting our commitment to rewarding leadership and long-term contributions.
 <br/>
 <br/>
 This is a hybrid role, with an expectation of being in the office three days a week for client meetings, collaboration, and professional development. While we offer flexibility, this is not a fully remote position. For a Project Manager, in-person time is especially important for building client trust, mentoring staff, and strengthening team relationships.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Be Doing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary point of contact for clients, ensuring strong relationships and successful project outcomes.
  </li>
  <li>
   Lead project delivery from proposal to completion, managing schedules, budgets, contracts, and quality.
  </li>
  <li>
   Drive business development by pursuing new opportunities, writing proposals, and expanding KPFF&rsquo;s client base.
  </li>
  <li>
   Oversee and review technical design work for site development and infrastructure projects.
  </li>
  <li>
   Navigate New York and New Jersey permitting, zoning, and agency coordination (e.g., DOB, DEP, DOT, and local utilities) to ensure compliance and smooth approvals.
  </li>
  <li>
   Collaborate with contractors, consultants, and public agencies to coordinate all aspects of project execution.
  </li>
  <li>
   Mentor, train, and guide engineers at all levels, fostering technical excellence and professional growth.
  </li>
  <li>
   Represent KPFF in client meetings, industry events, and professional organizations, contributing to the growth and visibility of the New York office.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Civil Engineering (Master&rsquo;s a plus).
  </li>
  <li>
   PE license
  </li>
  <li>
   8+ years of civil engineering experience, with a proven track record managing site development and infrastructure projects.
  </li>
  <li>
   Demonstrated success in business development, including client relationship management and securing new work.
  </li>
  <li>
   Advanced knowledge of New York and New Jersey permitting, codes, and regulatory processes, with experience guiding teams through agency approvals.
  </li>
  <li>
   Proficiency with AutoCAD and Civil 3D.
  </li>
  <li>
   Strong leadership skills and confidence managing teams, projects, and client expectations.
  </li>
  <li>
   Excellent communication skills and a collaborative approach to problem-solving.
  </li>
  <li>
   Ability to work in the New York office for at least three days to participate in client meetings, team collaboration, and professional development.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Demands
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Duties are primarily conducted in a standard office setting, requiring prolonged periods of sitting at a desk or computer.
  </li>
  <li>
   Occasionally may be required to lift objects up to 15 lbs.
  </li>
  <li>
   Occasional visits to project and construction sites may involve walking, standing, kneeling, or navigating uneven terrain.
  </li>
  <li>
   Travel to project sites or client meetings, which may involve driving or public transit.
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 The expected salary range for this position is
 <strong>
  $130,000 &ndash; $170,000
 </strong>
 , aligned with candidates who bring at least 8 years of experience, proven project management skills, and business development success. Final compensation will also consider education, licensure, and overall skills. We also provide performance-based bonuses to recognize outstanding contributions.
 <br/>
 <br/>
 For those who demonstrate long-term impact and leadership, KPFF offers pathways to ownership, creating opportunities to directly share in the firm&rsquo;s growth and success. During the interview process, we&rsquo;ll review the full compensation package and answer any questions you may have.
 <br/>
 <br/>
 <strong>
  Culture And Benefits
  <br/>
  <br/>
 </strong>
 At KPFF, your career growth and well-being matter. We offer a supportive environment that values autonomy, innovation, and teamwork. Here, your contributions are celebrated, your ideas are welcomed, and your career has room to grow.
 <br/>
 <br/>
 <ul>
  <li>
   Mentorship &amp; Growth: Through KPFF&rsquo;s Forefront Education Program, you&rsquo;ll have access to continuous learning, leadership development, and opportunities to advance your career while helping others do the same.
  </li>
  <li>
   Strong Connections: We believe in trust, collaboration, and long-term relationships, both with our clients and within our teams. Open communication and teamwork are at the heart of how we operate.
  </li>
  <li>
   Supportive Culture: Your well-being matters. We encourage balance, provide resources for a healthy lifestyle, and create opportunities to connect through social activities and community events.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Comprehensive Benefits
  <br/>
  <br/>
 </strong>
 We&rsquo;re proud to offer flexible and competitive benefits, including:
 <br/>
 <br/>
 <ul>
  <li>
   Medical Plan Options: PPO or HDHP with HSA, covering preventive care and prescriptions.
  </li>
  <li>
   Flexible Spending Accounts (FSA): Tax-advantaged accounts for healthcare and dependent care.
  </li>
  <li>
   Dental &amp; Vision: Full preventive care plus coverage for major services.
  </li>
  <li>
   Employee Assistance Program (EAP): Free, confidential support for personal, family, and work challenges.
  </li>
  <li>
   Life &amp; AD&amp;D Insurance: Company-provided life insurance equal to one year&rsquo;s salary.
  </li>
  <li>
   401(k) Retirement Plan: KPFF contributes 3% of salary, with no match required.
  </li>
  <li>
   Disability Insurance: Short- and long-term coverage at 60% income, fully covered by KPFF.
  </li>
  <li>
   Paid Time Off: Generous PTO, two floating holidays, and paid company holidays.
  </li>
  <li>
   Paid Family Leave: Six weeks at 60% pay, with options to use PTO for full income.
  </li>
  <li>
   Engineering License Support: Fee renewals, plus financial assistance for PE license applications and exams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Authorization:
 </strong>
 This position is not eligible for visa sponsorship or transfer. Candidates must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future.
 <br/>
 <br/>
 KPFF Consulting Engineers participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
 <br/>
 <br/>
 KPFF Consulting Engineers is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, creed, ethnicity, national origin, religion, marital status, sex/gender (including sexual orientation or gender identity), pregnancy, veteran status, citizenship status, physical or mental disability, or any other protected basis.
 <br/>
 <br/>
</div>


Civil Project Manager

Courser

<div>
 <strong>
  Brief Description
  <br/>
  <br/>
 </strong>
 Grow Your Career as a Client Account Manager at Courser
 <br/>
 <br/>
 Are you passionate about sales but tired of cold calling, chasing down leads, or wondering where your next deal is coming from? Do you thrive on solving problems and building long-term relationships? Are you tech-curious&mdash;not necessarily a technical expert&mdash;but love collaborating with others to find smart solutions? If this sounds like you, we want to talk.
 <br/>
 <br/>
 At Courser, we&rsquo;re not just accelerating the growth of IT service providers &mdash; we&rsquo;re transforming the industry. If you&rsquo;re ready to bring your strategic account management expertise to a fast-paced, innovation-driven company that values your voice, your growth, and your results, we want to talk to you.
 <br/>
 <br/>
 <strong>
  Why Join Courser?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You&rsquo;ll be part of a high-growth company that values Teamwork, Service, Growth-Mindedness, Trust, and Innovation.
  </li>
  <li>
   We believe in rewarding performance &mdash; top achievers are invited to exclusive all-inclusive trips as part of our Achiever&rsquo;s Club.
  </li>
  <li>
   We foster a culture that champions professional development with best-in-class training, mentorship, and self-promotion paths.
  </li>
  <li>
   We operate nationwide with a shared knowledge base and collaborative spirit that helps every team member thrive.
   <br/>
   <br/>
  </li>
 </ul>
 What You&rsquo;ll Do
 <br/>
 <br/>
 <ul>
  <li>
   Serve as the strategic partner and primary point of contact for high-value client accounts.
  </li>
  <li>
   Lead regular check-ins, Quarterly Business Reviews, and status updates to ensure client satisfaction and alignment.
  </li>
  <li>
   Proactively resolve client concerns and align solutions with evolving client needs.
  </li>
  <li>
   Identify opportunities to expand services through upselling and cross-selling.
  </li>
  <li>
   Collaborate with internal teams to design, present, and renew solutions tailored to client goals.
  </li>
  <li>
   Track retention metrics and develop strategies that exceed client satisfaction benchmarks.
  </li>
  <li>
   Present performance reports and business insights to maintain trust and client confidence.
   <br/>
   <br/>
  </li>
 </ul>
 What You Bring to the Table
 <br/>
 <br/>
 <ul>
  <li>
   2+ years of experience in client account management, ideally in IT or MSP environments.
  </li>
  <li>
   Good grasp of IT solutions &mdash; from cybersecurity and infrastructure to cloud and support services.
  </li>
  <li>
   Confidence presenting to C-level stakeholders and managing complex, multi-account portfolios.
  </li>
  <li>
   Excellent relationship-building, negotiation, and communication skills.
  </li>
  <li>
   Experience with tools like Salesforce, HubSpot, ConnectWise, or Autotask.
  </li>
  <li>
   Analytical mindset with the ability to identify patterns, risks, and growth opportunities.
  </li>
  <li>
   Adaptability and calm under pressure in a dynamic, high-volume setting.
  </li>
  <li>
   Demonstrated ability to grasp emerging technologies.
   <br/>
   <br/>
  </li>
 </ul>
 Benefits That Set Us Apart
 <br/>
 <br/>
 <ul>
  <li>
   Competitive salary with performance-based rewards
  </li>
  <li>
   Comprehensive medical, dental, vision, and life insurance plans
  </li>
  <li>
   401(k) match to support your financial future
  </li>
  <li>
   Unlimited vacation time after year one (10 vacation days your first year)
  </li>
  <li>
   10 paid holidays &mdash; including your birthday and a floating holiday
  </li>
  <li>
   Paid sick time and paid parental leave
  </li>
  <li>
   Healthy lifestyle and Amazon Prime reimbursements
  </li>
  <li>
   40 hours of paid Volunteer Time to support your passions
  </li>
  <li>
   Reimbursement for certifications
  </li>
  <li>
   Learning &amp; development programs to advance your career
   <br/>
   <br/>
  </li>
 </ul>
 If you&rsquo;re looking for a place where your skills are valued, your voice is heard, and your success is celebrated &mdash; look no further. At Courser, your career growth is just as important as our business growth.
 <br/>
 <br/>
 Apply today and take the next step with a team that&rsquo;s shaping the future of IT services!
 <br/>
 <br/>
 Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.
</div>


Client Account Manager

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