client success manager

Magnite

<div><div>Account Manager, Client Success, SpringServe</div><div>
New York, NY</div><div>
Hybrid Schedule (M/F remote, T/W/TH in-office)</div><div></div><div>
At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we&rsquo;re looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world&rsquo;s largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio.</div><div></div><div>
About this team:</div><div>
As Account Manager, Client Success, SpringServe, you will be working in a truly generalist position focused on our premium Streaming adserver, SpringServe. The largest Streaming publishers and TV manufacturers in the world use SpringServe to power and manage the monetization of their CTV apps and content.</div><div></div><div>
In this role you will:</div><ul><li><div>
Own client success on SpringServe, building trusted relationships and helping clients drive adoption, performance, and growth on the platform</div></li><li><div>
Assist in client onboarding for assigned accounts; coordinating timelines, requirements, testing, and go-live readiness in partnership with internal teams</div></li><li><div>
Develop a deep understanding of each client&rsquo;s business and goals, translating needs into a tailored SpringServe setup and clear success plan</div></li><li><div>
Educate and advise clients on SpringServe functionality and ad tech best practices</div></li><li><div>
Troubleshoot and resolve complex technical and workflow issues, acting as the primary point of contact and escalating effectively when needed</div></li><li><div>
Analyze performance data and deliver actionable insights, creating reports and recommendations that help clients optimize strategy and execution</div></li><li><div>
Provide responsive, high-quality client communication, proactively managing risks, setting expectations, and ensuring follow-through on commitments</div></li></ul><div></div><div>
We&rsquo;re looking for someone with:</div><ul><li><div>
2+ years of experience in customer support and/or digital advertising - experience with RTB/programmatic and digital advertising at an agency, adserver, DSP, or SSP is a plus</div></li><li><div>
Experience providing technical support for clients of a SaaS platform</div></li><li><div>
Knowledge of video advertising (including CTV), SQL, Python (a plus)</div></li><li><div>
A highly motivated, outcome-focused mindset with a commitment to demonstrating accountability, ownership, and urgency for results</div></li><li><div>
Analytical, project management, and troubleshooting skills to solve clients&rsquo; technical problems</div></li><li><div>
A self-starter mentality and an eagerness to work autonomously in a dynamic team environment</div></li><li><div>
Exceptional written and verbal communication and presentations skills; adept in interacting with clients and internal, cross-functional stakeholders</div></li><li><div>
An eagerness to undertake new challenges that directly impact the business</div></li></ul><div></div><div>
Perks and Benefits:</div><ul><li><div>
Comprehensive Healthcare Coverage from Day One</div></li><li><div>
Generous Time Off</div></li><li><div>
Holiday Breaks and Quarterly Wellness Days</div></li><li><div>
Equity and Employee Stock Purchase Plan</div></li><li><div>
Family-Focused Benefits and Parental Leave</div></li><li><div>
401k Retirement Savings Plan with Employer Match</div></li><li><div>
Disability and Life Insurance</div></li><li><div>
Cell Phone Subsidy</div></li><li><div>
Fitness and Wellness Reimbursement</div></li></ul><div></div><div>
Company Culture:</div><div>
We believe collaboration is essential to success. Magnite&rsquo;s hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide catered lunches, beverages, snacks, training and development, and office events to support your work week. We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.</div><ul><li><div>
Community Service and Volunteer Events</div></li><li><div>
Company-Matched Charitable Contributions</div></li><li><div>
Wellness Coach and Mental Health Support</div></li><li><div>
Career Development Initiatives and a Career Growth Framework</div></li><li><div>
Culture and Inclusion Programs</div></li><li><div>
Bonusly Peer-to-Peer Recognition Program</div></li></ul><div></div><div>
About Us</div><div></div><div>
The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile-high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC.</div><div></div><div>
In New York, the base salary range for this position is: $75,000 - $85,000 in addition to an annual variable bonus based on performance and company equity (NASDAQ: MGNI).</div><div></div><div><i>
Magnite is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other federal, state or local protected class.</i></div><div></div><div><i>
Our Commitment: We aim to incorporate a wide range of voices into our Magnite culture, cultivating an environment where employees feel welcomed, cared for, and encouraged to freely share ideas. We are committed to employee growth, collaboration, inclusion, and innovation. We invest in Magnite&rsquo;s local communities. We seek talent from all backgrounds to champion corporate values of seeing the big picture and being catalysts of change.</i></div><div></div><div>
Want to learn more about us?</div><div>
Check out our <div>blog</div> for Magnite announcements and Ad Tech industry news!</div><div></div><div>
Recruiting Agency Notice</div><div>
Magnite does not accept agency resumes and is not responsible for any fees related to unsolicited resumes.</div></div>

Account Manager, Client Success, SpringServe

HHAeXchange

<div><div>HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
</div><div></div><div>HHAeXchange is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team. In this pivotal role, you will manage a portfolio of up to 80 mid-market customers, guiding them through the entire lifecycle from contract signature to renewal and expansion. This segment requires scalable engagement strategies, operational excellence, and efficient success planning to support a higher volume of accounts with varied needs. The ideal candidate will be skilled in proactive communication, playbook-driven success motions, and driving strong adoption to support renewal and satisfaction. While this role is not quota-carrying, your success will be measured by your ability to drive exceptional net retention and collaborate with our quota-carrying Account Management team to identify areas of expansion.</div>
<div></div>
<div>This is a hybrid position out of our Bloomington, Minnesota office location.
</div>
<div></div><div>To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<h3 class="jobSectionHeader"><b>Essential Job Duties</b></h3><ul>
<li>Own and manage the end-to-end relationship for a portfolio of assigned HHAeXchange customers, including onboarding, adoption, value realization, renewal, and expansion.
</li><li>Develop and maintain strong relationships with key customer stakeholders, including executive decision-makers, to understand their business objectives and ensure alignment with HHAeXchange solutions.
</li><li>Proactively monitor customer health, identify and mitigate risks, and lead strategic conversations to demonstrate the ongoing value and ROI of HHAeXchange products.
</li><li>Drive high renewal rates within your portfolio and collaborate with the sales team to identify and nurture expansion opportunities based on deep understanding of customer needs and successes. Net retention, customer health, adoption, and advocacy will be key performance metrics for this role.</li>
<li>Confidently lead business reviews and strategic discussions with senior client leadership, articulating value and influencing decision-making.
</li><li>While not a technical support role, this role requires being able to comfortably engage in technical discussions, understand customer workflows, and effectively communicate technical concepts to non-technical audiences.
</li><li>Leverage extensive experience with generative AI tools and prompt engineering to enhance customer engagement, develop strategic insights, and optimize internal processes.
</li><li>Serve as a customer advocate internally, working closely with Product Management to relay customer feedback and contribute to the continuous improvement of our offerings. Collaborate with Sales, Implementation, and Support teams to ensure a seamless customer experience.
</li><li>Utilize customer data and analytics to track progress, identify trends, and proactively address customer needs. Use Gainsight and Salesforce to manage customer relationships, retention, and health.</li>
</ul><h3 class="jobSectionHeader"><b>Other Job Duties</b></h3><ul>
<li>Other duties as assigned by supervisor or HHAeXchange leader.</li>
</ul><h3 class="jobSectionHeader"><b>Travel Requirements</b></h3><ul>
<li>Travel 10-25%, including overnight travel</li>
</ul><h3 class="jobSectionHeader"><b>Required Education, Experience, Certifications and Skills</b></h3><ul>
<li>Bachelor's degree in a related field or equivalent practical experience.
</li><li>Proven experience (3+ years) in Customer Success, Account Management, or a similar client-facing role within the enterprise SaaS industry.
</li><li>Demonstrated ability to manage a similar sized portfolio of customers and drive strong net retention.
</li><li>Excellent executive presence and communication skills, with the ability to engage and influence senior-level stakeholders.
</li><li>Strong analytical and problem-solving skills, with a data-driven approach to customer management.
</li><li>Proficiency in using Customer Success platforms (e.g., Gainsight), CRM systems (e.g., Salesforce), and other relevant business tools.
</li><li>Extensive hands-on experience with generative AI tools and prompt engineering techniques.
</li><li>Previous experience in the healthcare technology sector, particularly with Medicaid programs, is a significant plus but not required.
</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.
</li></ul><div>The base salary range for this US-based, full-time, and exempt position is $90,000 - $105,000, not including variable compensation. An employee&rsquo;s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
</div>
<div></div><div>This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.</div>
<div></div>
<div><i>HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.</i></div><br>
<div></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Customer Success Manager, Mid-Market

GardaWorld Security Services US

<p></p><div><div><div><b>Drive Performance, Build Partnerships, and Lead Security Excellence &ndash; Join GardaWorld!</b><br>
<br>
Are you a strategic leader with a passion for security operations and client success? GardaWorld is seeking a driven and experienced <b>Strategic Account Manager in New York, NY </b>to oversee a high-impact account, spearhead security initiatives, and foster lasting partnerships. This is more than just a job&mdash;it's an opportunity to lead complex projects, shape security strategies, and influence operational excellence across a diverse portfolio. You&rsquo;ll be at the heart of our mission to deliver unmatched client service, ensure contractual compliance, and guide teams through challenges with confidence.<br>
<br>
If you're a proactive problem-solver with a sharp business mind and a commitment to performance, we want to hear from you!<br>
<br>
<b>What&rsquo;s in it for You</b><ul><li><b>
Work Site Location:</b> New York, NY</li><li><b>
Salary</b>: $140,000-145,000 + Bonus</li><li><b>
Comprehensive Benefits:</b> Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.</li><li><b>
Career Growth: </b>Career growth opportunities at GardaWorld</li><li><b>
Travel: </b>This role may require travel to various regions, including overnight stays. It may also require regular visits between various work locations.</li></ul><br>
<b>
Your Responsibilities</b><ul><li>
Availability for on-call duty 24/7 to address any client or team issues and emergencies, along with arranging alternate support during any absences.</li><li>
Responsible for the maintenance and update of all business databases, such as CRM and ERP systems.</li><li>
Guarantees consistent operations across the portfolio through routine communications with key client contacts and local GardaWorld Branch Teams.</li><li>
Conducts periodic reviews of MSA compliance at both branch and site levels as necessary.</li><li>
Establishes and nurtures strategic relationships for the development of principal accounts, client contacts, and partnerships with local GardaWorld Branch Teams.</li><li>
Formulates, executes, and assesses comprehensive security and crisis management strategies.</li><li>
Vigilantly oversees client billing processes, including DSO assessments and follow-ups on overdue payments.</li><li>
Maintains current Client Summary Forms (CSF) and Account Summary Forms (ASF) on record.</li><li>
Seeks out enhancements to the client&rsquo;s security program to fortify a lasting, positive relationship.</li><li>
Comprehends, fulfills, and upholds the contracted KPIs for the account client.</li><li>
Skillfully navigates customers through intricate integration projects, contracts, RFPs, and the onboarding sequence.</li><li>
Takes charge of data analysis and the preparation of internal reports for client management.</li><li>
Provides precise and prompt pricing estimates in collaboration with the local branch and executive sponsor.</li><li>
Prepares and delivers comprehensive client-focused presentations, including KPI/Truth Report Presentations, Action Plans, and Customer presentations.</li><li>
Other duties as directed by leadership.</li></ul><b>
Your Qualifications:</b><ul><li>
Authorized to work in the United States</li><li><b>
Must be authorized to conceal carry in NY State</b></li><li>
Valid driver's license and ability to maintain a clean driving record in accordance with company policy</li><li>
Able to pass an extensive screening process</li><li>
5+ years of successful experience in security operations management.</li></ul><b>
Your Skills and Competencies:</b><ul><li>
Proven leadership and team management abilities</li><li>
Strong analytical, organizational, and decision-making skills</li><li>
Excellent written and verbal communication across all levels</li><li>
Highly detail-oriented and deadline-driven</li><li>
Self-motivated, adaptable, and able to thrive in a fast-paced environment</li><li>
Proficient in Microsoft Office and CRM systems (e.g., Microsoft Dynamics)</li><li>
Strong grammar, spelling, and documentation skills</li><li>
Positive attitude with strong ethics and alignment to company values</li><li>
Ability to build effective relationships with colleagues, clients, and vendors</li><li>
Comfortable working under pressure and managing multiple priorities</li></ul><br>
<b>
GardaWorld: Make the World a Safer Place</b><br>
<br>
In the United States, GardaWorld Security remains the only guarding security company to be <b>Certified by Great Place to Work</b>. This could be more than a job - 26% of our corporate employees started as frontline workers.<br>
<br>
<b>GardaWorld Security</b> is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.<br>
<br>
<i>It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.</i><br>
<br>
License Number: 1261467</div></div></div>

Strategic Account Manager

Notion

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Notion helps you build beautiful tools for your life&rsquo;s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email&mdash;with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
 <br/>
 <br/>
 In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 You&rsquo;ll be the first Enablement Program Manager embedded with Customer Success as we evolve our Customer Success team to be focused on deeper technical capabilities, higher-impact customer engagement through AI workflow adoption &amp; utilization, and developing scalable and ongoing operating rhythms. In this role, you&rsquo;ll translate strategy into practical enablement: programs, playbooks, manager toolkits, and training experiences that change behavior in the field. You&rsquo;ll partner closely with CS leadership and cross-functional GTM stakeholders to ensure our CSMs feel confident, capable, and ready to deliver measurable outcomes for customers.
 <br/>
 <br/>
 <strong>
  What You'll Achieve
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own the end-to-end enablement plan for the evolution of the CS role, translating CS transformation priorities into a clear program roadmap (training, certification, manager activation, reinforcement, etc).
  </li>
  <li>
   Partner with CS leaders and frontline managers to diagnose performance gaps, define the skills/behaviors that matter most, and deliver enablement that drives adoption.
  </li>
  <li>
   Design and deliver ongoing and high-quality learning experiences (live sessions, workshops, self-serve modules, in-the-flow resources) with strong facilitation and tight production.
  </li>
  <li>
   Build and maintain core CS enablement assets: playbooks, talk tracks, customer value narratives, discovery guides, success planning templates, and objection handling.
  </li>
  <li>
   Establish measurement and feedback loops (readiness, proficiency, adoption, and business impact), iterating based on data and field input.
  </li>
  <li>
   Orchestrate stakeholder alignment across Enablement, RevOps, Product, Sales, Support, and CX to ensure messaging, process, and tooling changes land smoothly in the field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills You'll Need To Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   7+ years in Enablement, or a related GTM role (Customer Success, Solutions Consulting, Solutions Engineering, Professional Services, etc.).
  </li>
  <li>
   Proven ability to build and run enablement programs that drive behavior change (not just content creation), including reinforcement and measurement.
  </li>
  <li>
   Strong technical depth and comfortability building customer workflows.
  </li>
  <li>
   Strong stakeholder management: you can influence leaders, partner deeply with managers, and coordinate cross-functional contributors.
  </li>
  <li>
   Excellent facilitation and communication skills (written, verbal, and live training delivery) with high attention to detail.
  </li>
  <li>
   You don&rsquo;t need to be an AI expert, but you&rsquo;re curious and willing to adopt AI tools to work smarter and deliver better results.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice To Haves
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience supporting CS organizational redesigns (role changes, new coverage models, new operating cadences) and landing them through enablement.
  </li>
  <li>
   Familiarity with CS metrics and operating models (NRR/GRR, retention drivers, health scoring, QBRs, success planning) and how to connect enablement to outcomes.
  </li>
  <li>
   Experience using Notion and other AI tools
  </li>
  <li>
   Experience with learning platforms and enablement tooling (e.g., WorkRamp/LMS, content hubs, CRM integrations) and building scalable self-serve learning paths.
   <br/>
   <br/>
  </li>
 </ul>
 We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you&rsquo;re excited about a role but your past experience doesn&rsquo;t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you&rsquo;re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
 <br/>
 <br/>
 Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
 <br/>
 <br/>
 Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role&rsquo;s scope and complexity, and the candidate&rsquo;s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $185,000 - $215,000 per year.
 <br/>
 <br/>
 By clicking &ldquo;Submit Application&rdquo;, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion&rsquo;s Global Recruiting Privacy Policy and NYLL 144.
 <br/>
 <br/>
</div>


Customer Success Enablement Program Manager

CB Insights

<div><p>Set our customers up for success.</p>
<p>
CB Insights is looking for a Senior Onboarding Specialist to deliver a world-class onboarding and training experience for new and existing customers.</p>
<p><b>
The Role</b></p>
<p>
As part of our Customer Success team, you will lead the onboarding and early engagement experience for CB Insights customers. You'll ensure new users quickly understand the platform, adopt it effectively, and realize meaningful value within their first 4&ndash;5 weeks.</p>
<p>
In this role, you'll act as a consultative partner to customers &mdash; guiding them through projects, identifying opportunities for deeper engagement, and helping them apply CB Insights to their specific business needs.</p>
<p>
You will also support our top renewing enterprise customers, partnering with Account Managers to drive engagement and maximize ROI. These customers include some of the largest companies in the world and often rely on advanced use cases such as API and data integrations.</p>
<p>
You'll collaborate closely with other Onboarding Specialists and our Customer Support leadership to continuously improve onboarding strategies, training resources, and the overall customer experience.</p>
<p>
This role is ideal for someone who is proactive, curious, and hands-on, and who wants to grow their career at a company that works with some of the most sophisticated organizations in the world.</p>
<p><b>
About the Customer Success Team</b></p>
<p>
Our team works with some of the most innovative companies in the world, helping them understand emerging technologies and market shifts.</p>
<p>
Every day we engage with leaders at Fortune 500 companies, supporting them as they solve complex strategic challenges. Our role is to ensure they get maximum value from the insights and data CB Insights provides.</p>
<p>
Our team is also defined by its diversity of backgrounds and perspectives. This mix of experiences creates a collaborative, creative, and high-energy environment where people enjoy solving problems together.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li><p>Become an expert in the CB Insights platform and customer use cases</p>
</li>
<li><p>Onboard new users and manage the first 4&ndash;5 weeks of the customer lifecycle</p>
</li>
<li><p>Deliver training through group sessions, tailored outreach and 1x1 working sessions</p>
</li>
<li><p>Proactively identify opportunities to increase product adoption and engagement</p>
</li>
<li><p>Partner with Account Managers to support top renewing enterprise customers</p>
</li>
<li><p>Provide guidance on API usage and data integration workflows</p>
</li>
<li><p>Serve as a trusted advisor on best practices and strategic use of the platform</p>
</li>
<li><p>Document customer interactions and insights to ensure smooth internal collaboration</p>
</li>
<li><p>Develop and improve Help Center and onboarding training materials</p>
</li>
<li><p>Act as a leader and mentor for onboarding and support team members</p><br>
</li>
</ul><p><b>What You Bring</b></p>
<ul>
<li><p>3+ years of experience in Customer Success, Support, or Client Services</p>
</li>
<li><p>Bachelor's degree</p>
</li>
<li><p>Strong commitment to delivering an exceptional customer experience</p>
</li>
<li><p>Ability to lead training sessions and engage large groups</p>
</li>
<li><p>Familiarity with APIs and data integrations</p>
</li>
<li><p>Excellent written and verbal communication skills</p>
</li>
<li><p>Strong organizational skills and ability to manage multiple projects simultaneously</p>
</li>
<li><p>Proficiency in Google Sheets, Excel, and Salesforce</p>
</li>
<li><p>A proactive, self-starter mindset with a passion for consulting and problem solving</p><br>
</li>
</ul><p>#LI-Hybrid</p><div><p><b>
What we're all about</b></p>
<p>
CB Insights is the leader in predictive intelligence on private companies&mdash;turning exclusive data on millions of firms into early, trusted signals on future performance and direction. The company pioneered predictive intelligence with its Mosaic Score&mdash;the first system to reliably forecast the outlook for a private company&mdash;and has since built it into a comprehensive platform of AI and data capabilities. Today, leading strategy, investment, and business development teams rely on CB Insights to identify the right companies, markets, and opportunities before their competitors do.</p>
<p><b>
CB Insights Leadership Principles</b></p>
<p>
At CB Insights, everyone is expected to be a leader. These leadership principles are like an operating system for our culture. Use the principles as a practical guide to making decisions.
<br>
We are what we repeatedly do. By living the principles outlined below, we will build an outstanding company and do insanely great work.</p>
<div>
<ul><li><b>Solve customer problems. </b>It's our highest calling. Designing a product? Start from the customer problem it solves. Updating our sales process? Flip it around, and simplify the customer buying process.</li></ul>
<ul><li><b>Think BIG! Start small. </b>Great changes start with a first step. Find it. Take it. Build a system around what works. This is the secret to bringing a vision to life.</li></ul>
<ul><li><b>Go and see with your own eyes. </b>Meet the customer, use the product, talk to the field. Great systems aren't built from afar.</li></ul>
<ul><li><b>Priorities: Choose one. </b>Leaders give the gift of clarity. They find the most important thing and do it. Max power. Top speed.</li></ul>
<ul><li><b>Danger zones:</b>
<ul><li><b>Bureaucracy.</b> May the best ideas and execution win.</li>
<li><b>Complexity.</b> Leaders use frameworks and systems to simplify.</li>
<li><b>No commitment.</b> Leaders don't compromise just to get along. Debate. Disagree. But once a decision is made, commit.</li>
<li><b>Leaving what's important unsaid or undone.</b> No &quot;circling back.&quot;</li>
</ul></li></ul><ul><li><b>Data informs. Insight transforms. </b>Pull the thread. Ask why. Leaders are curious. They use what they learn to create clarity.</li></ul>
<ul><li><b>Insist on excellence. </b>Leaders set high standards and overcome obstacles. They do the kind of work they're excited to share with the world.</li></ul>
<ul><li><b>Live off the land. </b>Leaders creatively use resources already available to them &ndash; especially AI &ndash; to execute and automate their work.</li></ul>
<ul><li><b>Good judgment. Leaders have it. </b>Where it comes from: insight, listening, first-hand experience. How to apply it: carefully on big, hard to reverse decisions. Swiftly on limited, easy to reverse ones.</li></ul>
<ul><li><b>Help others. </b>Leaders know we're building this together.</li></ul>
</div>
<p><b>You'll want to work here if</b></p>
<ul>
<li>You are excited about how AI is transforming tech</li>
<li>You are hungry for feedback and the chance to grow</li>
<li>Your instinct is to work smarter not harder</li>
<li>You love developing as a SME with a strong POV</li>
<li>You are motivated by challenges and big ideas</li>
<li>You believe in radical personal accountability</li>
</ul>
<p><b>You don't want to work here if:</b></p>
<ul>
<li>You are a tech pessimist</li>
<li>Radical Candor is not your style</li>
<li>You like to build big processes</li>
<li>You stay @ the 30,000 foot view instead of digging into the details</li>
<li>You prefer to operate in your comfort zone</li>
<li>You expect to be judged by outputs instead of outcomes</li>
</ul>
<p><b>What we offer:</b></p>
<ul>
<li>Industry Insight: over 500k+ people follow our tech newsletter: sign up here</li>
<li>Holistic compensation: Competitive cash compensation, comprehensive healthcare coverage (PPO, HSA, and FSA options), multiple mental health resources, 401(k) with company match, annual professional development stipend, and generous paid time off.</li>
</ul>
<p><b>About Our Pay Practices</b><br>
We believe in recognizing and rewarding excellence. Our commitment to fairness means that compensation decisions are informed by qualifications, location, internal equity, and current market data. While we aim to hire at our established Hiring Target, starting pay may vary based on factors such as market rates, the qualified pool of candidates, and individual experience.</p>
<p><b>
Equal</b> <b>Opportunity</b> <b>Employer:</b> At CB Insights we know that innovation comes from collaboration, belonging, and diverse perspectives. We're proud to be an equal opportunity employer - all applicants are considered for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</p></div></div>

Senior Onboarding Specialist

Zeta Global

<div>
 <p>
  <strong>
   WHO WE ARE&nbsp;
  </strong>
 </p>
 <p>
  Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform &ndash; powered by one of the industry&rsquo;s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
 </p>
 <p>
  <strong>
   The Role
  </strong>
 </p>
 <p>
  Join our dynamic team of AI Adoption Specialists at Zeta Global! We are at the forefront of AI technology, revolutionizing marketing strategies with our cutting-edge AI capabilities. We are looking for enthusiastic, tech-savvy individuals who are passionate about AI and eager to help clients harness the power of our innovative solutions.
 </p>
 <p>
  <em>
   This is a hybrid role based out of our NYC office.
  </em>
 </p>
 <p>
  <strong>
   What You'll Do:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Empower Clients:
   </strong>
   Provide hands-on training and enablement sessions to help clients maximize the benefits of Zeta's AI-driven Marketing Platform.
  </li>
  <li>
   <strong>
    Live Demos:
   </strong>
   Showcase our AI capabilities at live events and conferences, offering attendees a firsthand look at our transformative technology.
  </li>
  <li>
   <strong>
    Build Relationships:
   </strong>
   Develop and nurture strong relationships with clients, working closely with them to drive AI adoption and identify new use cases for their marketing programs.
  </li>
  <li>
   <strong>
    Share Knowledge:
   </strong>
   Document and share best practices, tips, and real-world use cases with both internal teams and Clients.
  </li>
  <li>
   <strong>
    Feedback Loop:
   </strong>
   Collaborate with our Product team to relay client feedback and insights, helping to shape the future of our AI offerings.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    AI Enthusiast:
   </strong>
   In-depth understanding of Generative AI technologies (e.g., ChatGPT, Claude, Gemini, Perplexity).
  </li>
  <li>
   <strong>
    Curious Mind:
   </strong>
   Passionate about learning and understanding the full AI capabilities of Zeta's Marketing Platform.
  </li>
  <li>
   <strong>
    Great Communicator:
   </strong>
   Strong communication skills, able to present complex AI concepts in an accessible way to non-technical clients.
  </li>
  <li>
   <strong>
    Creative Thinker:
   </strong>
   Ability to brainstorm and collaborate with clients on innovative uses for AI in their marketing strategies.
  </li>
  <li>
   <strong>
    Team Player:
   </strong>
   Works well with internal teams across Customer Solutions, Solutions Consulting, Enterprise Ops, and Product Management.
  </li>
  <li>
   <strong>
    Willing to Travel:
   </strong>
   Open to traveling up to 25% of the time, especially during peak periods.
  </li>
 </ul>
 <p>
  <strong>
   Why Join Us:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Innovative Environment:
   </strong>
   Be part of a forward-thinking company that&rsquo;s shaping the future of marketing with AI.
  </li>
  <li>
   <strong>
    Career Growth:
   </strong>
   Opportunities for professional development and career advancement.
  </li>
  <li>
   <strong>
    Collaborative Culture:
   </strong>
   Work with a supportive and passionate team dedicated to pushing the boundaries of AI technology.
  </li>
  <li>
   <strong>
    Impactful Work:
   </strong>
   Play a crucial role in helping clients transform their marketing efforts through the power of AI.
  </li>
 </ul>
 <p>
  <strong>
   BENEFITS &amp; PERKS
  </strong>
 </p>
 <ul>
  <li>
   Unlimited PTO
  </li>
  <li>
   Excellent medical, dental, and vision coverage
  </li>
  <li>
   Employee Equity
  </li>
  <li>
   Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
  </li>
 </ul>
 <p>
  <strong>
   SALARY RANGE
  </strong>
 </p>
 <p>
  The salary range for this role is $80,000 - $90,000, depending on location and experience.&nbsp;&nbsp;
 </p>
 <p>
  <strong>
   PEOPLE &amp; CULTURE AT ZETA
  </strong>
 </p>
 <p>
  Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual&rsquo;s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.&nbsp;&nbsp;
 </p>
 <p>
  We&rsquo;re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:&nbsp; https://zetaglobal.com/blog/a-look-into-zetas-ergs/&nbsp;
 </p>
 <p>
  <strong>
   ZETA IN THE NEWS!
  </strong>
 </p>
 <p>
  https://zetaglobal.com/press/?cat=press-releases&nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
 </p>
</div>


AI Adoption Specialist

<div>At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.<p><br>
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member&rsquo;s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.</p><p></p><p>
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:</p><p></p><ul><li>
Analyse and identify the linkages and interactions between the component parts of an entire system.</li><li>
Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.</li><li>
Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.</li><li>
Develop skills outside your comfort zone, and encourage others to do the same.</li><li>
Effectively mentor others.</li><li>
Use the review of work as an opportunity to deepen the expertise of team members.</li><li>
Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.</li><li>
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.</li></ul><div><br>
The Opportunity<br>
As part of the P&amp;C Operations team you manage system implementation and/or upgrade projects related to Duck Creek Policy, Claims and related technologies. As a Manager you lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are responsible for project success and maintaining rigorous standards, while leveraging team strengths and managing performance to deliver on client expectations.<br>
Responsibilities<br>
<ul><li>Manage system implementation and/or upgrade projects related to Duck Creek Policy, Claims and related technologies</li><li>Lead teams and manage client accounts</li><li>Focus on strategic planning and mentoring junior staff</li><li>Assure project success and maintain exceptional standards</li><li>Leverage team strengths to meet client service expectations</li><li>Manage performance to deliver on client expectations</li><li>Cultivate meaningful client relationships</li><li>Assure adherence to project timelines and quality standards</li></ul>
What You Must Have<br>
<ul><li>Bachelor's Degree</li><li>5 years of experience with at least 2 years in Duck Creek Policy, Claims experience</li></ul>
What Sets You Apart<br>
<ul><li>Education, certifications and/or experience in Duck Creek Policy, Claims preferred</li><li>Chartered Property &amp; Casualty Underwriter (CPCU) preferred</li><li>Associate in Risk Management (ARM) preferred</li><li>Associate in Claims (AIC) preferred</li><li>Associate in Underwriting (AU) preferred</li><li>Associate in Reinsurance (ARe) preferred</li><li>Associate in Insurance (AINS) preferred</li><li>Business Analyst (CBAP) preferred</li><li>Competency in Business Analysis (CCBA) preferred</li></ul></div><p><br>
The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance</p><p></p><p>
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.</p><p></p><p>
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.</p><p></p><p>
Learn more about how we work: https://pwc.to/how-we-work</p><p></p><p>
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.</p><p></p><p>
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines</p></div>

Duck Creek Policy & Claims Functional Lead, Manager

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