account manager

client relationship manager Jobs in New York

client relationship manager

client services intern

consumer communications manager Jobs in New York

consumer communications manager

customer success manager Jobs in New York

customer success manager

client success manager

Informa

<div>
 Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We&rsquo;re combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.
 <br/>
 <br/>
 Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  This role is based in our New York office
  <br/>
  <br/>
 </strong>
 We're looking for a dynamic Customer Success Specialist to join our Black Hat team. In this role, you'll deliver exceptional support to our event and digital media clients throughout their journey with us - from initial sale through event execution and beyond.
 <br/>
 <br/>
 As part of the Cybersecurity Vertical at Informa Festivals, you'll manage comprehensive client relationships while providing our premium service experience, ensuring maximum value realization and long-term partnership success.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <strong>
  Client Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary point of contact for clients from post-sale through event completion
  </li>
  <li>
   Lead sponsors through the event lifecycle, including onboarding calls, platform demos, and educational webinars
  </li>
  <li>
   Build positive, trust-based relationships through proactive outreach and consistent client touchpoints, advising them on how to maximize their presence and ROI
  </li>
  <li>
   Oversee complete customer relationships including onboarding, implementation, adoption, and handoff to sales for rebook
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Event Delivery
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage exhibitor portal (EV2) and provide technical support to ensure current sponsor data
  </li>
  <li>
   Provide key details on event operations, including deliverables and deadlines
  </li>
  <li>
   Track all client deliverables using internal systems and ensure timely adoption
  </li>
  <li>
   Collaborate with event support teams (Content, Marketing, Operations, Registration) to ensure successful program delivery
  </li>
  <li>
   Manage comprehensive client experience during on-site events, serving as their advocate and primary support
  </li>
  <li>
   Ensure timely and accurate distribution of event leads and post-event analytics
  </li>
  <li>
   Conduct post-event reviews and gather feedback to drive continuous improvement
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Excellence
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Document all client interactions comprehensively in Salesforce with detailed notes and next steps
  </li>
  <li>
   Maintain accurate reporting of deliverables
  </li>
  <li>
   Partner with Event Operations to deliver premium service
  </li>
  <li>
   Collaborate with Sales teams on rebook programs and renewal opportunities
  </li>
  <li>
   Develop and maintain client success plans with clear objectives and measurable outcomes
  </li>
  <li>
   Identify and escalate client issues promptly while working toward resolution
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2-3 years' experience in Account Management or Customer Support
  </li>
  <li>
   Experience in B2B events (preferred)
  </li>
  <li>
   Proficiency with CRM systems, preferably Salesforce
  </li>
  <li>
   Experience with customer communications via email, webinars, and one-to-one interactions
  </li>
  <li>
   Proven experience in quality control environments, focusing on accurate delivery, reporting and program reconciliation
  </li>
  <li>
   Ability to partner with and influence various internal and external stakeholders
  </li>
  <li>
   Exceptional written and verbal communication skills and presentation abilities
  </li>
  <li>
   Excellence in cross-departmental collaboration and project management
  </li>
  <li>
   Strong attention to detail and organizational skills
  </li>
  <li>
   Proven ability to work independently and lead strategic customer initiatives
  </li>
  <li>
   Ability to manage multiple client relationships simultaneously while maintaining high service standards
  </li>
  <li>
   Thrives in fast-paced environments and adapts quickly to changing priorities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you&rsquo;re not spending time together in one of our offices or other workplaces &ndash; like at an Informa event &ndash; you get the flexibility and support to work from home or remotely.
 <br/>
 <br/>
 We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here&rsquo;s some of what you can expect when you join us. But don&rsquo;t just take our word for it &ndash; see what our colleagues have to say at LifeAt.Informa.com
 <br/>
 <br/>
 Our benefits include:
 <br/>
 <br/>
 <ul>
  <li>
   Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
  </li>
  <li>
   Broader impact: take up to four days per year to volunteer, with charity match funding available too
  </li>
  <li>
   Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it&rsquo;s time for the next step, we encourage and support internal job moves
  </li>
  <li>
   Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
  </li>
  <li>
   Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
  </li>
  <li>
   Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
  </li>
  <li>
   Recognition for great work, with global awards and kudos programs
  </li>
  <li>
   As an international company, the chance to collaborate with teams around the world
   <br/>
   <br/>
  </li>
 </ul>
 The salary range for this role is $60,000 - $70,000 based on experience.
 <br/>
 <br/>
 This posting will automatically expire on February 4, 2026.
 <br/>
 <br/>
 We&rsquo;re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most &ndash; although not all &ndash; of the skills and experience listed, we welcome your application.
 <br/>
 <br/>
 If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
 <br/>
 <br/>
 See how Informa handles your personal data when you apply for a job here.
</div>


Customer Success Specialist

Nardello

<div><p><b>Position Overview</b></p>
<p>
Nardello &amp; Co., a leading global investigations firm, seeks a Client Relationship Manager to strengthen relationships with key clients and support business development initiatives. Reporting to the Chief Business Development &amp; Marketing Officer in New York, this role is primarily focused on US activities with some global elements; requires a proactive, detail-oriented professional with experience in client development strategies, CRM management (Salesforce preferred), and stakeholder engagement.</p><p></p><p><b><br>
Key Responsibilities</b></p>
<ul>
<li>Develop and execute client relationship strategies and growth plans.</li>
<li>Monitor client-related news and share updates internally.</li>
<li>Identify cross-selling opportunities with Client Relationship Leads.</li>
<li>Coordinate client training sessions, CLEs, and events.</li>
<li>Manage client gifting programs and maintain client databases.</li>
<li>Track expenses and ensure alignment with marketing budgets.</li>
<li>Research and build targeted event lists.</li>
<li>Analyze client data and prepare BD activity reports.</li>
<li>Collaborate with Marketing, IT, Legal, and Operations on client initiatives.</li></ul><br>
<p></p>
<p><b>
Qualifications</b></p>
<ul>
<li>Minimum of 5&ndash;7 years of client relationship or account management experience in global professional services; legal or investigations sector knowledge preferred.</li>
<li>Demonstrated ability to develop and implement client development strategies in the US, international exposure a plus.</li>
<li>Strong project management, communication, and organizational skills.</li>
<li>Ability to work independently in a fast-paced environment.</li>
<li>Proficiency in Microsoft Office; Salesforce experience highly preferred.</li>
<li>Bachelor&rsquo;s degree preferred.</li></ul><br>
<p></p>
<p><b>
Additional Details</b></p>
<ul>
<li>Hybrid work environment; some travel required.</li>
<li>Competitive compensation and benefits.</li>
<li>Nardello &amp; Co. is an Equal Opportunity Employer.</li></ul><br>
<p></p>
<p><b>
Who We Are</b></p>
<p>
With offices in New York, London, Washington DC, San Francisco, Los Angeles, Hong Kong, Singapore, and Dubai, Nardello &amp; Co. is a global investigations firm whose experienced professionals handle a broad range of matters including due diligence, anti-corruption and fraud investigations, civil and white collar criminal litigation and arbitration support, asset tracing, activist defense, political risk and strategic intelligence, digital investigations and cyber defense, monitorships and independent investigations, and compliance.</p>
<p>
Nardello &amp; Co. enjoys a reputation as the best kept secret of leading law firms and financial institutions, Fortune 500 and FTSE 100 companies, high-net-worth individuals and family offices, governments, NGOs, sports organizations, and academic institutions who know that managing risk effectively requires choosing the best investigative partner.</p>
<p>
We believe that excellence starts with having the right people. Our professionals have spent their entire careers building and enhancing their expertise. Our professional team includes former US federal prosecutors, US and international lawyers, former law enforcement personnel and intelligence operatives, licensed investigators, research analysts, former journalists, financial crimes specialists, forensic accountants, and computer forensic experts. Our team is composed of proven performers who think creatively and strategically, adhere to the highest ethical standards, and are committed to excellence.</p></div>

Client Relationship Manager

Tabush Group

<div><p><b>Position Overview</b></p>
<p>
Tabush Group is seeking an experienced and dynamic leader to oversee our <b>Client Services Team</b> and ensure exceptional service delivery across our client base. This individual will lead a team of strategic IT advisors who serve as advocates for both clients and internal teams, foster strong client relationships, and ensure the outcomes our clients expect are consistently delivered across all service teams. The ideal candidate combines strong leadership with a deep understanding of IT strategy and client success.</p><p></p><p><b><br>
Key Responsibilities</b></p>
<ul>
<li><b>Team Leadership:</b> Manage and mentor the Client Services team, providing guidance, support, and professional development to ensure high performance and engagement.</li>
<li><b>Service Delivery Oversight:</b> Monitor and optimize client service processes, ensuring standards are met and exceeded across all accounts.</li>
<li><b>Client Relationship Management:</b> Act as an escalation point for key clients, maintaining strong relationships with decision-makers and ensuring satisfaction.</li>
<li><b>Strategic Alignment:</b> Collaborate with senior leadership to align client services strategy with organizational goals and identify opportunities for improvement.</li>
<li><b>Operational Excellence:</b> Oversee reporting, lifecycle planning, and pipeline management; ensure timely and accurate execution of administrative tasks.</li>
<li><b>Cross-Functional Collaboration:</b> Work closely and collaboratively with all teams to ensure resources and information flow seamlessly for successful service delivery.</li></ul><br>
<p></p>
<p><b>
Competencies</b></p>
<ul>
<li>10+ years of experience in IT services, with at least 3 years in a leadership or team lead role within an MSP or similar environment.</li>
<li>Demonstrated ability to detect quality gaps in outcomes and to mobilize teams with urgency to rectify.</li>
<li>Strong background in IT architecture and cybersecurity strategy.</li>
<li>Proven ability to lead teams, manage priorities, and deliver outstanding client outcomes.</li>
<li>Exceptional communication, analytical, and problem-solving skills.</li>
<li>Highly organized and proactive, with a focus on continuous improvement.</li></ul><br>
<p></p>
<p><b>
This Role is Ideal for Someone Who</b></p>
<ul>
<li>Thrives in a leadership position within a fast-growing, entrepreneurial environment.</li>
<li>Values structure, accountability, and professionalism while fostering team collaboration.</li>
<li>Enjoys helping clients succeed by aligning technology with business goals.</li>
<li>Seeks career advancement and ongoing learning opportunities.</li>
<li>Has experience serving professional services or regulated industries (law firms, financial services, professional services).</li></ul><br>
<p></p>
<p><b>
What We Offer</b></p>
<ul>
<li>Competitive base salary.</li>
<li>Flexible work environment: 4 Days/week in office.</li>
<li>Opportunity for career growth and advancement within the company.</li>
<li>Comprehensive benefits package, including Health Insurance, 401(k), monetary and non-monetary incentives, and generous time off.</li>
<li>A dynamic, supportive, and energetic work environment.</li>
<li>Ongoing training and development opportunities.</li></ul></div>

Director of Client Services

Handshake

<div><h1 class="jobSectionHeader"><b>About Handshake</b></h1><p></p><p><b>
Handshake</b> is building the career network for the AI economy, backed by the largest and most trusted job network on the internet. As the only three-sided job marketplace connecting 18 million knowledge workers, 1,500 educational institutions, and 1 million employers, Handshake powers career discovery, hiring, and upskilling&mdash;from first internships to full-time roles, freelance work to gig work, and beyond.</p><p></p><p>
Founded in 2014, we&rsquo;ve built the most trusted platform for early talent&mdash;owning the college-to-career market and powering nearly every career center. Today we&rsquo;re building on that foundation to help students and early professionals upskill or reskill for the future.</p><p></p><p>
Now&rsquo;s a great time to join Handshake. Here&rsquo;s why:</p><ul><li><p><b>
Category Leader: </b>Over 92% coverage across US universities &amp; 77% of total US university student population.</p></li><li><p><b>
Proven Market Demand: </b>Deep employer partnerships across Fortune 500s and the world&rsquo;s leading AI research labs.</p></li><li><p><b>
World-Class Team:</b> Leadership from Scale AI, Open AI, xAI, Notion, Coinbase, and Palantir, just to name a few.</p></li><li><p><b>
Capitalized &amp; Scaling: </b>$434M raised with a $175M+ run rate.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
About the Role</b></h2><p>
As a Mid-Market CSM, you are a strategic value driver focused on maximizing product adoption, mitigating risk, and delivering measurable ROI. In this role, you will manage a portfolio of up to 125 customers by applying a high-impact prioritization framework. You will partner closely with Mid-Market Account Managers in a &ldquo;divide and conquer&rdquo; model, using data to identify where your expertise can most effectively de-risk a renewal or unlock new value.</p><p></p><p>
Beyond high-touch strategic guidance for priority accounts, you will be a key contributor to building a more efficient and scalable approach to supporting our customers. You will design and execute repeatable playbooks and experiment with one:many approaches including webinars for your book of business and office hours. All designed to ensure that every partner in your portfolio has a clear path to hiring success.</p><p></p><ul><li><p>
Data-driven prioritization: Use data (Gainsight) and prioritization model to ensure your time is spent where it can move the needle most</p></li><li><p>
High-impact engagement: Conduct short-term, intensive consulting engagements for accounts with low adoption or high risk, focusing on specific outcomes like job posting quality or recruiter engagement</p></li><li><p>
Scale the success journey: Facilitate twice-weekly Office Hours and contribute to webinar program</p></li><li><p>
Partner on Value Reviews: Collaborate with AMs on strategy sessions for select accounts, acting as the product and adoption expert while the AM leads the commercial relationship.</p></li><li><p>
Voice of the Customer: Synthesize feedback from your high-volume portfolio to help the Product team prioritize features that solve common mid-market employer pain points.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Desired Capabilities</b></h2><ul><li><p>
2+ years in SaaS Customer Success</p></li><li><p>
Proven ability to manage a large book of business by deciding where to go &quot;deep&quot; vs. where to use &quot;one-to-many&quot; tactics</p></li><li><p>
Comfortable leading webinars, group trainings, or virtual office hours for a diverse audience of recruiters and hiring managers</p></li><li><p>
Able to look at a usage dashboard, identify a &quot;Low Adoption&quot; trend, and proactively reach out with a prescriptive plan to fix it</p></li><li><p>
You enjoy working in an evolving environment and are excited to help build the playbooks that will define the future of the MM team</p></li><li><p>
Experience working in a collaborative model with Account Managers or Sales counterparts</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Perks</b></h2><p>
Handshake delivers benefits that help you feel supported&mdash;and thrive at work and in life.</p><p></p><p><b><i>
The below benefits are for full-time US employees.</i></b></p><p>
<b>Ownership:</b> Equity in a fast-growing company</p><p>
<b>Financial Wellness</b>: 401(k) match, competitive compensation, financial coaching</p><p>
<b>Family Support:</b> Paid parental leave, fertility benefits, parental coaching</p><p>
<b>Wellbeing:</b> Medical, dental, and vision, mental health support, wellness stipend</p><p>
<b>Growth:</b> Learning stipend, ongoing development</p><p>
<b>Remote &amp; Office:</b> Internet, commuting, and free lunch/gym in our SF office</p><p>
<b>Time Off:</b> Flexible PTO, 15 holidays + 2 flex days</p><p>
<b>Connection:</b> Team outings &amp; referral bonuses</p><p></p><p>
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.</p><p>
Compensation Range: $140K - $145K</p></div>

Mid-Market Customer Success Manager

DualEntry

<div><h2 class="jobSectionHeader"><b>About DualEntry</b></h2><p></p><p>
Founded in 2024, DualEntry is one of NYC&rsquo;s fastest-growing AI startups.</p><p></p><p>
DualEntry is changing the future of finance. Our AI-native ERP lets teams achieve more in less time. $5M-ARR businesses to NYSE-listed companies trust DualEntry to automate away busywork and fuel their growth with powerful reporting and insights. We&rsquo;re making the one-person finance team a reality and putting the pain of legacy ERPs from the 1990s in the past.</p><p></p><p>
We operate with urgency and ownership. We move fast.</p><h2 class="jobSectionHeader"><b>
Why This Role Matters Now</b></h2><p></p><p>
Since launching 18 months ago, we&rsquo;ve raised $100M with backing from Lightspeed, Khosla, and Google Ventures. We got there by moving incredibly fast and hiring the best and brightest talent. To accelerate that momentum, we&rsquo;re growing our team. Come and join us at one of NYC&rsquo;s fastest-growing startups and have an impact on our product from day one.</p><p></p><p>
This is an intense, hands-on role with full ownership.</p><p></p><p>
As Head of Customer Support, you&rsquo;ll build and lead the Customer Support team from the ground up (from 0 to 50+ CSMs), owning end-to-end customer outcomes, creating the CS infrastructure and playbooks, driving ERP adoption and expansion, and serving as the hands-on escalation point for critical accounts while partnering closely with Product and Engineering to shape the roadmap.</p><p></p><p><b>
You&rsquo;ll be joining at an early and defining moment. Move at rocket speed, build the next massive ERP behemoth.</b></p><p></p><h2 class="jobSectionHeader"><b>
Where You&rsquo;ll Create Impact</b></h2><p>
You have maximum drive to build a world-class Customer Support team from the ground up, in one of the most competitive (and archaic) B2B software industries in the world.</p><p></p><ul><li><p><b>
Build and lead the CS team from the ground up:</b> Hire, coach, and develop CS specialists and managers; monitor performance, develop playbooks, tools and infrastructure to scale CS at increasingly high performance</p></li><li><p><b>
Own e2e customer outcomes:</b> Manage key customer relationships, run success plans, and lead recurring check-ins, based on customer tiers you&rsquo;ve developed</p></li><li><p><b>
Drive ERP adoption &amp; expansion:</b> Deliver and systemize trainings, optimize customer workflows (especially month-end close), and identify upsell/cross-sell opportunities</p></li><li><p><b>
Be the ultimate escalation point:</b> Resolve critical issues for high-tier accounts during implementation and post-go-live; this is a hands-on leadership role</p></li><li><p><b>
Operationalize support:</b> Create and continuously improve SOPs, best practices, support documentation center, and overall support processes</p></li><li><p><b>
Drive cross-team:</b> Work closely with Product and Engineering to relay bugs, prioritize feature requests, and influence product roadmap</p></li><li><p><b>
Become a product expert:</b> Develop deep expertise in using DualEntry and translate real accounting requirements into system configurations</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
What Sets You Up for Success</b></h2><ul><li><p>
Hardcore work ethic and high agency</p></li><li><p>
You are a hands-on leader focussed on driving execution and speed</p></li><li><p>
You have seen CS teams scale from 0 to 50-100 CSMs at a high pace and the required milestones that come with different growth stages</p></li><li><p>
4+ years of experience in accounting audit, accounting or finance solutions. Strong preference for candidates with experience in an in-house or public accounting role</p></li><li><p>
ERP Implementation, finance professional services or project management leadership experience</p></li><li><p>
Experience using or implementing ERPs (e.g., NetSuite, Intacct)</p></li><li><p>
Proven ability to translate accounting requirements into system configurations and automated workflows</p></li><li><p>
Strong technical aptitude (incl. SQL) and ability to quickly learn new software platforms</p></li><li><p>
Expert Microsoft Excel/Google Sheets skills</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Why You&rsquo;ll Thrive Here</b></h2><ul><li><p>
Significant equity ownership in one of the top AI companies in the world</p></li><li><p>
You&rsquo;re joining early and will grow with DualEntry</p></li><li><p>
Your feedback shapes the product directly</p></li><li><p>
High-speed culture</p></li><li><p>
High-trust environment with high expectations</p></li><li><p>
Ambitious mission - ERP is one of the largest B2B software markets in the world ($220bn per year), this is a once in a lifetime opportunity to build the next generation ERP in an industry that has not seen new entrants in 30+ years</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Compensation &amp; Benefits
</b></h2><ul><li><p>Equity: $150,000+</p></li><li><p>
Base salary: $140,000 to $200,000</p></li><li><p>
15 PTO days + 12 public holidays</p></li><li><p>
Full medical, dental &amp; vision insurance</p></li><li><p>
Commuter benefits</p></li><li><p>
401k benefits</p></li><li><p>
On-site team culture - high collaboration, no bureaucracy</p></li><li><p>
We'll cover relocation packages and make the move exciting, not painful!</p></li></ul><p></p><p>
We hire the best, expect the best, and give you the masterclass of your career - an archaic and huge industry like ERP only goes through a restructure like this once in a lifetime. It&rsquo;s hard, it&rsquo;s intense, and it&rsquo;s the most rewarding work you&rsquo;ll ever do.</p><p></p><p>
If you&rsquo;re hungry, driven, and ready to build something massive, climb aboard!</p><p></p><p><br>
Employment type webflow: Full-time</p></div>

Customer Success Manager

Havas Media Network

<div>
 <p>
  Havas Media Network, the Media Experience agency, is looking for a
  <strong>
   Supervisor
  </strong>
  to join the
  <strong>
   SEO Team,
  </strong>
  part of our global community of 10,000 team members who are focused on using Meaningful Media to make a meaningful difference to brands, businesses, and people.
 </p>
 <p>
  We are looking to add an SEO Supervisor to our team. The role will primarily involve supporting the team in client management and the tactical execution of SEO accounts.
 </p>
 <p>
 </p>
 <ul>
  <li>
   You will hold joint responsibility with your SEO manager in the performance, management, and analysis of client organic search accounts
  </li>
  <li>
   You are pivotal to providing data to help the team derive insight and achieve client success KPIs
  </li>
  <li>
   You will be the day-to-day SEO liaison between clients and our practice
  </li>
  <li>
   You will manage junior team members in their development of SEO and business
  </li>
  <li>
   You will also learn on-the-job competencies in SEO, which will develop your skills/knowledge in performance marketing and the wider digital media space.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   A DAY IN THE LIFE MIGHT LOOK LIKE:
  </strong>
 </p>
 <p>
  <strong>
   Candidate must have great organic search management and client-facing skills to manage key accounts. The principal elements of the role are as follows:
  </strong>
 </p>
 <ul>
  <li>
   Deliver SEO performance according to client requirements &amp; targets
  </li>
  <li>
   Undertake responsibility for standard deliverables related to organic search product/service delivery
  </li>
  <li>
   Act as a main day-to-day client contact for SEO accounts
  </li>
  <li>
   Support SEO strategy development for key accounts, driving traffic growth and engagement success while maximizing our clients&rsquo; business performance in organic search
  </li>
  <li>
   Lead client presentations and monthly performance reviews, clearly communicating insights and action items
  </li>
  <li>
   Delivery of innovative ideas to drive organic traffic and engagement performance
  </li>
  <li>
   Development and management of client project plans and deliverables per client scope of work
  </li>
 </ul>
 <p>
  <strong>
   Execution &amp; Content Strategy
  </strong>
 </p>
 <ul>
  <li>
   Perform deep-dive technical SEO audits (site speed, crawlability, schema markup, etc.)
  </li>
  <li>
   Develop robust content strategies that align with user intent and the client&rsquo;s marketing funnel, inclusive of AI activations
  </li>
  <li>
   Execute on-page optimizations and provide clear technical requirements to developer teams
  </li>
  <li>
   Monitor industry trends and algorithm updates to pivot strategies in real-time
  </li>
  <li>
   Support development of new processes and deliverables for AI metrics
  </li>
  <li>
   Expand and support partnerships in development of new content strategy tactics
  </li>
 </ul>
 <p>
  <strong>
   Reporting
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   Creation of accurate reporting to account/client specifications and KPIs
  </li>
  <li>
   Monitoring and analysis of SEO data via weekly or monthly reports to detect red flags, drive optimization strategy, and effectively manage organic performance
  </li>
  <li>
   Ensuring client accounts are maintaining performance against targets/objectives
  </li>
  <li>
   Interpreting performance reporting data for clients on a regular basis
  </li>
  <li>
   Presenting performance updates to clients on a regular basis
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Team Leadership &amp; Development
  </strong>
 </p>
 <ul>
  <li>
   Manage and mentor junior members providing feedback on their work and supporting their professional growth.
  </li>
  <li>
   Quality-check team deliverables to ensure they meet agency standards and client goals.
  </li>
  <li>
   Refine internal workflows and SEO processes to improve team efficiency.
  </li>
  <li>
   Develop knowledge/skill sets of direct reports across all SEO elements and success factors
  </li>
 </ul>
 <p>
  <strong>
  </strong>
 </p>
 <p>
 </p>
 <p>
  <strong>
   WHAT YOU&rsquo;LL NEED/SKILLS:
  </strong>
 </p>
 <ul>
  <li>
   3-5 years&rsquo; experience in SEO
  </li>
  <li>
   Experience working on client portfolio diverse in size and vertical
  </li>
  <li>
   Excellent knowledge/experience of organic search strategy, project management, implementation and measurement
  </li>
  <li>
   Experience working on projects involving multiple internal and external stakeholders
  </li>
  <li>
   Ability to explain &ldquo;the why&rdquo; behind SEO recommendations to technical and non-technical stakeholders
  </li>
  <li>
   Strong knowledge/experience of MS Excel
  </li>
  <li>
   Passion for and broad understanding of all aspects of SEO, content and overall performance marketing
  </li>
  <li>
   Strong time management skills and ability to prioritize workload across your team and external stakeholders
  </li>
  <li>
   Experience with tools such as: Brightedge, Conductor, SEMRush, Google Analytics, Screaming Frog, Google Search Console
  </li>
  <li>
   Standard Knowledge of Paid Search to ensure a synergy and aligned work with SEM team
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   WHO YOU ARE:
  </strong>
 </p>
 <ul>
  <li>
   A data-storyteller who can move beyond the metrics to build actionable plans to influence business impact
  </li>
  <li>
   Passion for and broad understanding of all aspects of digital media
  </li>
  <li>
   Strong time management skills and ability to prioritize workload across your team
  </li>
 </ul>
</div>


Supervisor, SEO

Glowbar, Inc.

<div><div><b>Join the Glowbar Team:</b></div><div>
Skincare should be simple, effective, and fit into real life&mdash;and that&rsquo;s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we&rsquo;ve grown fast, with locations across the Northeast and more on the way. We&rsquo;re a people-first brand on a mission to help everyone feel confident in their skin&mdash;and we&rsquo;re just getting started.</div><p></p><div><b><br>
About the Role:</b></div><div>
The Studio Manager holds full &ldquo;four-wall&rdquo; accountability and will be the CEO for their Glowbar studio taking pride in its success. They are ultimately responsible for ensuring the studio meets revenue and membership goals, while holding their direct reports accountable to achieving their individual metrics. As a positive, proactive, and pragmatic people leader, the Studio Manager ensures the studio operates at a 10 every single day. They foster a people-first culture through daily feedback and coaching, clear communication, and strong accountability. Studio Managers also own local field marketing, executing monthly activations that leverage networking and sales skills to drive growth. They consistently inspect performance standards&mdash;including membership metrics, service quality and bedside manner in the treatment room, inventory management and scheduling practices&mdash;to ensure excellence across the team. A true hospitality leader, the Studio Manager is the glue that holds the studio together. They are the dependable presence their team counts on each day to model excellence, inspire confidence, and lead the way.</div><p></p><div><b><br>
A Peek Into Your Day:</b></div><ul><li><div>
Be present on the studio floor, engaging with clients, gaining valuable insights of their interactions and experiences within the studio</div></li><li><div>
Work at the front desk for a minimum of one to two (1 - 2) full shift(s) a week</div></li><li><div>
Be present at the front desk for the remaining three shifts a week, providing lunch break coverage for team members</div></li><li><div>
Front desk responsibilities of facilities management and laundry maintenance</div></li><li><div>
Conduct team member bi weekly touchbases</div></li><li><div>
Conduct esthetician treatment room shadows and assessments</div></li><li><div>
Directly manage CX for the studio in platform and via phone to gain further insights</div></li><li><div>
Own all Field Marketing expectations that are required, both in and out of studio</div></li><li><div>
Build network with local like-minded business&rsquo; for partnership, support and lead generation acquisition</div></li><li><div>
Lead a monthly in-studio meeting centered on team building, brand communications and change management.</div></li><li><div>
Lead studio visits from business partners</div></li><li><div>
Complete administrative responsibilities and those of the direct reports during periods of open headcount.</div></li></ul><p></p><div><b><br>
How We Measure Success</b></div><ul><li><div>
Studio Revenue</div></li><li><div>
Studio Membership</div></li><li><div>
eNPS</div></li></ul><p></p><div><b><br>
If all this sounds great, these are things that are required to join:</b></div><div><b><br>
Who We&rsquo;re Looking For:</b></div><ul><li><div>
3+ years of progressive people management experience in a fast-paced, service-based industry (fitness, hospitality, retail, restaurant, hotel, salon/spa, etc.).</div></li><li><div>
Proven track record of operational and financial success, including driving studio-level margins, disciplined expense management, and overall business growth.</div></li><li><div>
Exceptional leadership presence with demonstrated ability to hire, train, coach, and develop high-performing teams that consistently exceed goals.</div></li><li><div>
Inspirational and professional management style that balances accountability with empathy, creating a positive and performance-driven culture.</div></li><li><div>
Strong business and operational acumen with an understanding of retail/service industry standards, policies, and compliance.</div></li><li><div>
Superior communication and interpersonal skills, fostering trust, clarity, and collaboration across employees and clients alike.</div></li><li><div>
Obsessed with hospitality excellence, ensuring every client experience reflects best-in-class service.</div></li><li><div>
Strategic problem-solver who thrives under pressure, juggling multiple priorities in a dynamic environment while maintaining a high level of professionalism.</div></li><li><div>
Passion for leadership, beauty, skincare, and people development, with a growth mindset and eagerness to continuously learn.</div></li><li><div>
Flexible availability, including weekends, holidays, and early morning/midday/late evening weekday shifts.</div></li></ul><p></p><p><b><br>
Working Conditions:</b><br>
At Glowbar, our studios are active, client-focused environments &mdash; and we want you to know what&rsquo;s involved behind the scenes. Here&rsquo;s what you can expect physically in this role:</p><ul><li><p>
Frequent standing, walking, and movement throughout the entire shift</p></li><li><div>
Bending, reaching, twisting, and lifting (up to 15 pounds) &mdash; including merchandise, laundry, and back-of-house supplies</div></li><li><div>
Climbing up and down stairs during shift operations</div></li><li><div>
Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary)</div></li><li><div>
Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas</div></li><li><div>
Performing operational tasks such as restocking, organizing supplies, and light cleaning</div></li><li><p>
Required to work weekends, evenings and holiday to support our client demand</p></li></ul><p><b>
Your Glow Package includes</b>:</p><ul><li><div><b>
Bonus eligible</b></div></li></ul><div><b>
Health &amp; Wellness</b></div><ul><li><div>
Medical, dental &amp; vision insurance (mostly covered by Glowbar)</div></li><li><div>
Disability, accident, critical illness &amp; life insurance</div></li><li><div>
Employee Assistance Program (EAP) for mental wellness</div></li></ul><div><b>
Time to Recharge</b></div><ul><li><div>
Paid Time Off, Sick Leave, and Holidays</div></li><li><div>
Reliable schedules that respect your time</div></li></ul><div><b>
Glowbar Exclusives</b></div><ul><li><div>
Annual Glowbar Membership + 2 guest passes</div></li><li><div>
Employee discounts on skincare products</div></li></ul><div><b>
Extras That Make Life Sweet</b></div><ul><li><div>
Commuter benefits</div></li><li><div>
Friends &amp; family discounts</div></li><li><div>
Referral bonuses for bringing new glow-getters to the team</div></li><li><div>
Discounts on lifestyle brands, restaurants, theme parks, and more</div></li></ul><p>
Because when you feel supported, your GLOW is unstoppable.</p></div><p></p>

Union Square Senior Studio Manager

Explore 323+ Client success manager in New York this January. Find roles across top companies and apply now to boost your career.