client success manager

WeaveGrid

<div><h1 class="jobSectionHeader">About the Role</h1>
In this role, you are responsible for delivering exceptional grid and driver value through utility EV managed charging and virtual power plant (VPP) programs. You will own multiple large deployments, with a high degree of autonomy and accountability across critical accounts.
This is a highly visible, client-facing role at the intersection of clean energy technology and enterprise program delivery. You will serve as a trusted advisor to utility partners, helping them maximize the impact of their EV charging programs and achieve meaningful outcomes for both the grid and end users.<h1 class="jobSectionHeader">
Responsibilities</h1>
Primary responsibilities include:<ul><li>
Client Growth<ul><li>
Serve as the primary point of contact for contracted and ongoing client programs, centered on the WeaveGrid SaaS platform.</li><li>
Lead internal and client team coordination to launch newly contracted programs.</li><li>
Execute driver enrollment growth activities, aligning client-, partner-, and WeaveGrid-led efforts.</li></ul></li><li>
Client Program Delivery and Engagement<ul><li>
Lead ongoing meetings and on-site workshops with the client.</li><li>
Maintain account delivery plan and execute against the plan.</li><li>
Proactively share data-driven insights with clients.</li><li>
Interface with program evaluation and reporting efforts, including with 3rd party evaluation partners and/or regulators as needed.</li><li>
Own client issue resolution from triage through closure; manage incident communications to all relevant stakeholders.</li></ul></li><li>
Cross-functional Collaboration &amp; Internal Alignment<ul><li>
Serve as the single-threaded internal owner of account success</li><li>
Balance internal and external priorities, keeping all key stakeholders aligned on achieving shared goals; Manage client expectations concerning products and services.</li><li>
Coordinate with WeaveGrid&rsquo;s Solution Design and Integrations team on non-standard projects (e.g., SSO integration), and other IT implementations that support the objectives of the program.</li><li>
Work with Product to identify and roll out opportunities to increase conversion and retention for your programs.</li></ul></li></ul>
Secondary tasks and other duties include:<ul><li>
Business &amp; Market Development<ul><li>
Support account extension and expansion work in coordination with other WeaveGrid team members for your assigned enterprise clients. This includes developing a deep understanding of the client's needs and proactively identifying areas where WeaveGrid could help.</li><li>
Partner with internal regulatory teams to support utility program approvals through applicable regulatory processes</li><li>
Coordinate with internal regulatory teams to support utility program approvals via the regulatory process</li><li>
Work with the Market Development team to develop case studies, award applications, and conference presentations</li><li>
Coordinate with WeaveGrid&rsquo;s Business Development team, contributing to RFX proposals, bid defenses, and SOWs for existing clients.</li></ul></li><li>
Adhoc assignments<ul><li>
Be a team player in a fast-moving company.</li><li>
Tasks may include internal process creation, sales support for prospective clients, or other opportunities to step up.</li></ul></li></ul><h1 class="jobSectionHeader">
About You</h1><ul><li>
You are known for excellent prioritization and project management skills including building project plans, identifying critical paths, and providing visibility to all stakeholders on status.</li><li>
You are a relentless operator focused on high-quality execution.</li><li>
You are experienced at managing large, enterprise clients and building ongoing business relationships with a clear focus on the highest-impact opportunities; this means driving client timelines while being an outcome-driven solution-seeker on behalf of WeaveGrid.</li><li>
You can break any project into its component parts and solve for the critical path, whether it is an IT implementation or a marketing initiative.</li><li>
You are excited to take a lead role in program marketing planning and execution to help clients recruit end users.</li><li>
You are a highly effective communicator who can translate complex technical and program information for diverse audiences &ndash; from utility executives to technical integration teams.</li><li>
You embrace WeaveGrid&rsquo;s organizational values of Accountability, Collaboration, Focus, Urgency, Empathy, and Learning.</li></ul><h1 class="jobSectionHeader">
Requirements</h1><ul><li>
6+ years of full-time experience working in some combination of enterprise client success, program implementation, management consulting, energy, utilities, or related areas.</li><li>
Experience managing high-value enterprise contracts and customers with multiple stakeholders externally and internally.</li><li>
Demonstrated ability to manage multiple complex clients and projects simultaneously, while flexibly taking on a variety of tasks in response to immediate needs.</li><li>
Proficiency in modern software tools (e.g. Gsuite, MS Office, Slack, HubSpot, etc.) and at least some exposure to program management tools like JIRA; content management systems (CMS) like Sanity; analytics/reporting tools like Mode Analytics or Tableau.</li><li>
Based in the United States, willing to travel 1 to 2 weeks per month at times</li></ul><h1 class="jobSectionHeader">
Preferred Qualifications</h1><ul><li>
Domain expertise in one or some of: electric mobility, electric utilities, enterprise software systems, SaaS delivery.</li><li>
Experience working with utilities on customer-facing programs, especially in California or in similar regulatory environments</li><li>
Experience delivering both client and user success in B2B2C environments</li><li>
Experience in IT implementation</li></ul>
The total compensation for this opportunity includes a base salary range of $115,000 - $165,000 plus equity (stock options) and benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location. Please note that WeaveGrid may not necessarily hire individuals at or near the top of the base salary range. As you go through our interview process, our recruiter will work with you to identify a competitive base salary within the proposed range and combine it with an equity package to get you excited about your future at WeaveGrid.
San Francisco Bay Area (preferred) or remote
Compensation Range: $115K - $165K</div>

Client Success Manager

Outcast

<div>About You
We&rsquo;re looking for a heavyweight in tech communications to join our team as Vice President. You&rsquo;ve seen the cycles, built the narratives, and shaped the perception of some of the biggest names in tech. You thrive where strategy, speed, and storytelling intersect, bringing a rare mix of instinct, intelligence, relationships, and rigor.
The Vice President plays a key role in the agency&rsquo;s growth and success, overseeing client service standards, offerings, teams, and budgets. You&rsquo;ll work alongside senior leadership to define goals, drive performance, and shape agency strategy and structure. You&rsquo;ll lead top-tier accounts, guiding overall strategy, positioning, client and media relationships, and major launches or events.
You&rsquo;ll also contribute to the agency&rsquo;s broader success through leadership team participation, mentorship, and career development. The role includes involvement in new business efforts, internal marketing, events, and campaign development and measurement.
You&rsquo;re not looking for just a role. You&rsquo;re looking for a place where ambition is expected, impact is real, and you&rsquo;re surrounded by people who are damn good at what they do. If you&rsquo;re ready to shape the future of tech communications and build something you&rsquo;re proud of every day, this is it. 
What You Do<ul><li>Team and Project Management: Responsible for the overall success of account teams</li><li>Client Strategy &amp; Relations: Provides highest level strategic counsel/input; Interacts with highest level clients and executives; Leads media training and client training sessions, presentations, etc.; Prepares clients for high priority interviews and announcements; Manages conflict and resolution; Demonstrates excellent judgment in difficult client and staff situations; Up-levels client concerns; Responsible for overall account health</li><li>Media / Analyst Relations: Develops and oversees major media programs; Manages crises; Directly involved in success of high-stakes media opportunities and events; Has established relationships with multiple media/analysts across a variety of sectors; Leverages relationships to secure strategic media opportunities for the clients and agency visibility for the agency</li><li>Strategy: Brings industry breadth and depth to the role of strategic problem solver for teams, clients, and the agency; Partners with Leadership on identifying opportunities to grow existing accounts through additional agency service offerings; Develops and drives creative communications plans that achieve client and agency goals; Demonstrates understanding of client brands and overarching communication goals; Develops and oversees strategic programs; Contextualizes client goals within the industry to make proactive recommendations around clients objectives and strategies; Develops and drives initiatives on account teams and agency wide; Consultant to clients and internal peers; In-depth understanding of clients goals and account health; Oversees thought leadership programs</li><li>Content Creation: Excellent at high quality writing and editing of all materials; Creates and edits presentations and plans</li><li>Client Knowledge: Brings an industry view to the process and oversight of developing client goals, predicting outcomes, and recommendations for best client, investor, and agency business results; Understands market position, competitive set, and key messages</li><li>Messaging/Positioning: Provides strategic insights and counsel; Leads high level positioning and message development; Leads positioning/messaging sessions</li><li>Account Management: Manages team with a focus on Director and Account Supervisor development; Actively involved in all aspects of account profitability, client service, and team success; Reviews client budget, monthly billing, and client communication; Reviews and ensures OC contributions are apparent; Leads client forecasting and discussions around budget</li><li>Agency Roles: Leads agency trainings; Plays a leadership role on taskforces; Provides input in hiring decisions; Conducts and provides constructive feedback for annual reviews; Proactively mentors and provides feedback and constructive suggestions to teams/peers; Contributes to annual account review; Contributes to training and development program; Represents agency and/or clients at key industry events.</li><li>New Business: Drives and participates in new business efforts; Knowledge and strategy around new business prospects and direction</li></ul>
What You Offer<ul><li>12+ years of experience in public relations and/or corporate communications experience</li><li>Broad expertise across the technology landscape (corporate, crisis, consumer, B2B, AI, emerging tech) required</li><li>A track record of driving measurable growth for clients and agency alike</li><li>Comes with a strong, relevant network that opens doors whether to prospective clients, media, creators, or industry connectors, bringing immediate value to the agency</li><li>Proven experience building and leading high-performing teams</li><li>Strong instincts, sharper insights, and the ability to bring clarity to complexity</li><li>Impeccable writing, communication, and presentation skills</li><li>Ability to juggle multiple priorities without dropping the ball or the energy</li><li>Deep integrity, no ego, and a team-first mindset</li><li>A passion for building something bigger than yourself</li></ul>
Why Outcast
A competitive compensation package, including:
Annual salary range of $175,000-265,000 DOE
401k with match
Generous employer contributions toward insurance premiums
Paid mental health benefits
Unlimited vacation
15+ paid holidays plus a paid end-of-year office closure
Paid short-term disability and extensive parental leave benefits
Cell phone reimbursement

Who We Are:
Outcast is a strategic communications agency that helps startups and established brands shape the future through creative storytelling and data-driven strategies. With expertise across earned, owned, and paid media, we offer services like media relations, thought leadership, and content development. Our US and UK hubs enable global support, strengthened by our joint venture as Marker Collective and as part of the Next15 Group. We provide counsel that&rsquo;s impactful, not just convenient, guiding clients through tough challenges as dedicated partners and truth-tellers. Our values&mdash;centered on inclusivity, innovation, and partnership&mdash;drive results for brands at every stage of growth. Connect with us at hello@thisisoutcast.com to explore how we can shape your brand&rsquo;s future.
Outcast is an equal opportunity employer. We are committed to building a workplace where inclusivity, creativity, and innovation thrive. We do not discriminate against any applicant or employee based on race, color, national origin, sex, gender identity, sexual orientation, age, disability, religion, veteran status, or any other characteristic protected by law.</div>

Vice President

The Camden Center

<div>Within the chain of command, the mentor&rsquo;s and companion&rsquo;s direct supervisor is the client&rsquo;s respective Case Manager. The mentor/companion reports to the case manager for all aspects of client care. It is then the case manager&rsquo;s responsibility to report directly to the client&rsquo;s family members, financial guarantors and treatment providers. This set-up serves to protect and nurture the mentor/client and companion/client relationship, ensuring that mentors/companions can focus their time and energies on their client, building rapport and a foundation of trust. The case manager will additionally communicate with the client, hour dependent, to further support their process in the case management program, making changes as needed.
RESPONSIBILITIES Core duties and responsibilities include but are not limited to the following:<ul><li>Have weekly, bi-weekly, or monthly sessions with the client in efforts to further support their experience within the case management program, making changes as needed. (frequency of sessions is service dependent)</li><li>Responsible for consistent communication with all appropriate members of a client&rsquo;s team, including the client, the respective mentor/companion, family members, clinical providers, non-clinical providers and financial guarantors.</li><li>Develop and revise client reintegration plans as needed.</li><li>Provide phone support for clients.</li><li>Case managers protect and nurture the mentor/client and companion/client relationship by communicating with all outside parties.</li><li>Devote time to respective mentors/companions, collaborating alongside them and offering phone support and supervisory communication.</li><li>Provide pre-approval for reimbursement as related to any out-of-pocket expenses incurred by mentors and companions on behalf of Camden Case Management business.</li><li>Document all interactions or discussions with any member of the team, including the client, and/or mentor/companion.</li><li>Manage all information relating to toxicology screens (via urine samples).</li><li>Manage all medication management in conjunction with the mentors/companions.</li></ul> 
MUST have a valid driver's license and be willing to transport clients if/when needed 
 
This is a W-2 position.
 
 
This is an on-call/ as -needed position.
zs11EaSHCN</div>

Case Manager- San Francisco

Institute on Aging

<div>IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the &ldquo;status-quo&rdquo; and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.
With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.
Institute on Aging seeks an experienced and dynamic Client Sales Representative to join our Connect call center team. You will play a crucial role in providing information and support to adults with disabilities, older adults, their families, and caregivers. Your responsibilities will include handling incoming calls, conducting outbound sales calls, offering resources, connecting prospective clients to appropriate services, and driving sales. The ideal candidate should possess excellent communication skills, and a proven track record in sales. Connect Client Sales Representative reports to the Call Center Sales Manager.
Responsibilities:
Sales and Revenue Generation:<ul><li>
Answer inbound calls and conduct outbound sales calls to prospective clients and leads, showcasing the benefits of our programs and services.</li><li>
Meet and exceed sales targets to contribute to the overall growth and success of the Institute on Aging.</li><li>
Upsell and cross-sell additional services and products, identifying solutions that meet the unique needs of each client.</li></ul> 
Client Relationship Management:<ul><li>
Build and maintain strong relationships with existing and potential clients to foster loyalty and trust.</li><li>
Address client inquiries and concerns promptly and professionally, ensuring exceptional client satisfaction.</li><li>
Follow up with clients to provide ongoing support and ensure their needs are met.</li></ul> 
Product Knowledge and Expertise:<ul><li>
Develop a comprehensive understanding of the Institute on Aging's services, programs, and offerings.</li><li>
Stay up to date with industry trends, market competition, and emerging opportunities to maintain a competitive edge.</li></ul> 
Team Collaboration:<ul><li>
Collaborate with the sales and marketing team to strategize and implement marketing and sales campaigns effectively.</li><li>
Share insights and feedback from client interactions to improve marketing and sales strategies and client experience.</li></ul> 
Sales Reporting and Analysis:<ul><li>
Maintain accurate records of all sales activities and client interactions using our tracking process and technology.</li></ul>
Requirements: 
Experience and Education:<ul><li>
Proven track record of at least 2-3 years as a successful sales representative in a call center or similar environment.</li><li>
High school diploma required, and additional relevant certifications or coursework is a plus.</li></ul> 
Sales Skills:<ul><li>
Strong persuasion and negotiation skills to convert leads into sales and overcome objections.</li><li>
Ability to listen actively to clients and identify their needs to offer appropriate solutions.</li></ul> 
Communication:<ul><li>
Exceptional verbal and written communication skills to engage clients effectively.</li><li>
Empathy and patience to communicate with adults with disabilities, older adults and their families, showing understanding and care.</li></ul> 
Goal-Oriented:<ul><li>
Demonstrated ability to meet and exceed sales targets and performance metrics.</li></ul> 
Adaptability:<ul><li>
Ability to work in a fast-paced environment and adapt to changes in sales strategies or products.</li></ul> 
Empathy and Sensitivity:<ul><li>
Display genuine empathy, sensitivity, and respect for the needs and concerns of elderly clients.</li></ul> 
Technical Proficiency:<ul><li>
 Intermediate Microsoft, CRM, and software skills.</li></ul>
Compensation:<ul><li>
Range: $27 - $32/Hourly</li></ul>
This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.
This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.
Join our team at the Institute on Aging and be part of an organization dedicated to enriching the lives of adults with disabilities, older adults and promoting healthy aging. Your sales expertise and passion for making a difference will play a crucial role in achieving our mission. Apply now to embark on a rewarding and fulfilling career journey with us!
Beware of Hiring Scams
We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels.<ul><li>
Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process.</li><li>
All official communication will come from a verified IOA email address.</li><li>
If you receive any suspicious communication or requests, report them to talentacquisition@ioaging.org.</li><li>
All legitimate job openings can be found on the Institute on Aging Careers Page.</li></ul>
We encourage you to learn more about IOA by visiting us here.
IOA reserves the right to adjust work hours or duties when appropriate.
Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</div>

Connect Client Sales Representative

Edri Construction San Francisco

<div>
 
 
 **Administrative &amp; Office Manager / Lead Coordinator**
 
 
 
 
 
 
 Construction Company | Hiring Now
 
 
 
 
 
 We are an established and growing construction company seeking an experienced **Administrative &amp; Office Manager / Lead Coordinator** to join our team.
 
 
 This is a key role for someone who is highly organized, proactive, and experienced in construction office operations. You will be at the center of our daily workflow&mdash;supporting client communication, scheduling, and lead management while helping streamline operations.
 
 
 
 
 
 
 **Key Responsibilities**
 
 
 
 
 
 
 &bull; Professionally answer incoming calls and assist clients
 
 
 &bull; Schedule leads, appointments, and follow-ups
 
 
 &bull; Coordinate calendars, job schedules, permits, and city inspections
 
 
 &bull; Track and manage marketing lead sources and follow-ups
 
 
 &bull; Maintain CRM systems for project tracking and client communication
 
 
 &bull; Support social media and online presence
 
 
 &bull; Assist with overall office operations and team coordination
 
 
 &bull; Manage compliance platforms (e.g., Green Halo for waste tracking/reporting)
 
 
 &bull; Utilize AI tools to improve workflow and efficiency
 
 
 &bull; Dispatch and coordinate job schedules as needed
 
 
 
 
 
 
 **Qualifications**
 
 
 
 
 
 
 &bull; Prior experience in a construction office required
 
 
 &bull; Strong communication and customer service skills
 
 
 &bull; Experience with scheduling, dispatching, and lead coordination
 
 
 &bull; Familiarity with permits and inspection processes
 
 
 &bull; Highly organized with strong multitasking ability
 
 
 &bull; Comfortable using CRM systems
 
 
 &bull; Knowledge of marketing lead sources and lead management
 
 
 &bull; Social media experience is a plus
 
 
 &bull; Ability to work independently in a fast-paced environment
 
 
 &bull; Spanish-speaking is preferred
 
 
 &bull; AI tools experience is a plus
 
 
 &bull; Experience with Green Halo is a plus
 
 
 
 
 
 
 **Compensation**
 
 
 
 
 
 
 Compensation is competitive and based on experience.
 
 
 📩 **How to Apply*
 
 
 
 
 
 Please send your resume and cover letter to:
 
 
 edriconstruction@gmail.com
 
 
 
 
 
 
 
 
 
 Prepared fro
 
 
 
 
 
</div>

Administrative & Office Manager / Lead Coordinator

Commure

<div>At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more &mdash; all designed for providers &amp; administrators to focus on what matters most: providing care.
Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide &ndash; more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.
Commure was recently named to Fortune&rsquo;s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
About the Role
As a Senior Account Operations Manager at Commure + Athelas, you will play a pivotal role in our Operations team, focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, and Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics and helping lead the team through the next growth phase. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. 
The position is 100% remote for those NOT in the San Francisco Bay Area, but will be fully on-site for those who are local.
What You'll Do<ul><li>
Drive client growth through operational optimization and new growth initiatives</li><li>
Drive operational metrics (process throughput, defect rate, etc.)</li><li>
Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months</li><li>
Ensure the efficient and timely execution of all essential aspects of internal operations projects.</li><li>
Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.</li><li>
Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.</li><li>
Breakdown complex, challenging business problems</li><li>
Own execution and outcomes</li><li>
Understand the business in-and-out to be proactive about solving emerging problems</li><li>
Act as the primary point of contact for our largest and most complex accounts, representing $1.2 - $1.5M in annual recurring revenue</li><li>
Effectively manage client relationships, ensuring satisfaction and maximizing retention</li><li>
Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed</li><li>
10-20% travel required</li></ul>
What You Have<ul><li>
3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company</li><li>
Experience leading others in client-facing roles</li><li>
Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience</li><li>
Comfortable working with data and proficiency in SQL + Excel</li><li>
Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things</li><li>
Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests</li><li>
Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust</li><li>
Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers</li><li>
Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.</li><li>
Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices.</li><li>
Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.</li><li>
Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.</li><li>
Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus</li></ul>
Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. 
Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. 
Employees will act in accordance with the organization&rsquo;s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
Compensation Range: $100K - $160K</div>

Senior Operations Manager, Account Operations

<div><div><div>At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more &mdash; all designed for providers &amp; administrators to focus on what matters most: providing care.</div>
Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide &ndash; more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.
Commure was recently named to Fortune&rsquo;s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
About the Role
As a Senior Account Operations Manager at Commure + Athelas, you will play a pivotal role in our Operations team, focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, and Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics and helping lead the team through the next growth phase. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. 
The position is 100% remote for those NOT in the San Francisco Bay Area, but will be fully on-site for those who are local.
What You'll Do<ul><li><div>
Drive client growth through operational optimization and new growth initiatives</div></li><li><div>
Drive operational metrics (process throughput, defect rate, etc.)</div></li><li><div>
Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months</div></li><li><div>
Ensure the efficient and timely execution of all essential aspects of internal operations projects.</div></li><li><div>
Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.</div></li><li><div>
Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.</div></li><li><div>
Breakdown complex, challenging business problems</div></li><li><div>
Own execution and outcomes</div></li><li><div>
Understand the business in-and-out to be proactive about solving emerging problems</div></li><li><div>
Act as the primary point of contact for our largest and most complex accounts, representing $1.2 - $1.5M in annual recurring revenue</div></li><li><div>
Effectively manage client relationships, ensuring satisfaction and maximizing retention</div></li><li><div>
Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed</div></li><li><div>
10-20% travel required</div></li></ul>
What You Have<ul><li><div>
3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company</div></li><li><div>
Experience leading others in client-facing roles</div></li><li><div>
Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience</div></li><li><div>
Comfortable working with data and proficiency in SQL + Excel</div></li><li><div>
Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things</div></li><li><div>
Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests</div></li><li><div>
Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust</div></li><li><div>
Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers</div></li><li><div>
Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.</div></li><li><div>
Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices.</div></li><li><div>
Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.</div></li><li><div>
Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.</div></li><li><div>
Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus</div></li></ul>
Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. 
Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. 
Employees will act in accordance with the organization&rsquo;s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.</div></div>

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