client success manager

DebtBlue

<div><div>DebtBlue, LLC (DB) is a fast-growing debt settlement organization committed to helping individuals and families regain financial stability. We restore peace to those facing uncertainty and help clients build a positive financial future. We are driven by integrity, excellence, compassion, and a positive attitude. If these values resonate with you, we invite you to become a DebtBluer.</div>
<div></div><div><b>Job Summary</b>:</div>
<div></div><div>DebtBlue, LLC is seeking a motivated and experienced Call Center Client Success Manager to lead our Client Success Department. This role is responsible for driving service excellence, operational efficiency, and team development while improving client satisfaction and departmental performance. The Client Success Manager reports to the</div>
<div>Director of Fulfillment.</div>
<div></div><div><h3 class="jobSectionHeader"><b>Duties &amp; Responsibilities:</b></h3>
<ul><li><p>Recruit, mentor, coach, and develop Client Success Specialists while fostering a culture of accountability, engagement, and continuous improvement</p>
</li><li><p>Analyze, compile, and present call center performance data; ensure accuracy of reporting and database integrity</p>
</li><li><p>Develop and manage training plans, meeting agendas, and onboarding programs critical to departmental success</p>
</li><li><p>Plan, prioritize, and delegate workflow to ensure operational efficiency and service-level adherence</p>
</li><li><p>Support specialists during complex or escalated client interactions; resolve issues beyond frontline authority</p>
</li><li><p>Develop and execute strategies to meet or exceed departmental KPIs</p>
</li><li><p>Design and implement client satisfaction surveys and scoring methodologies to drive service improvements</p>
</li><li><p>Monitor team performance and service levels; implement corrective action plans when necessary</p>
</li><li><p>Review client accounts to identify improvement opportunities and provide procedural guidance to staff</p>
</li><li><p>Create, maintain, and enforce departmental documentation, SOPs, and compliance standards</p>
</li><li><p>Conduct monthly one-on-one coaching sessions with direct reports</p>
</li><li><p>Ensure timely resolution of escalated internal and external client matters</p>
</li><li><p>Collaborate with cross-functional leaders to improve overall client success and retention</p>
</li><li><p>Ensure accurate and timely completion of employee timecards</p>
</li><li><p>Perform additional duties as assigned to support department operations.</p>
</li></ul><p><b>Education &amp; Skills:</b></p>
<ul><li><p>Bachelor&rsquo;s degree in Business Administration or a related field (preferred)</p>
</li><li><p>2&ndash;5 years of experience in a call center management role (required)</p>
</li><li><p>2&ndash;5 years of experience in a call center environment (required)</p>
</li><li><p>Strong knowledge of people management, performance metrics, and operational best practices</p>
</li><li><p>Demonstrated analytical, decision-making, and problem-solving skills</p>
</li><li><p>Advanced organizational and time-management abilities</p>
</li><li><p>Proficiency in Microsoft Office, SharePoint, CRM/client service platforms, and reporting tools</p>
</li><li><p>Excellent written and verbal communication skills</p>
</li><li><p>Bilingual (Spanish) preferred</p>
</li><li><div>Career development and advancement opportunities</div>
</li></ul><div>DebtBlue, LLC is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status. Employment decisions are based on business needs, job requirements, and individual qualifications.</div></div></div>

Client Success Manager

Zones

<div><p><b>Description</b><br>
</p><br>
<br>
<p>Company Overview:</p><p>
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM</p><p>
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.</p><p>
Position Overview:</p><p>
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.</p><p></p><p>
What you&rsquo;ll do as the Client Success Manager 1:</p><p><br>
Employees employed in the role of Client Success Manager 1 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.</p><p>
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.</p><br>
<p></p><ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner.</li><li>
Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery.</li><li>
Meet or exceed customer/contract SLAs on Order placement.</li><li>
Continuously monitor open orders and expedite where needed.</li><li>
Provide comprehensive and timely communication to customers and Sales.</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments.</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts.</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog.</li><li>
Be the first and primary line of contact on all customer issues and concerns.</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer.</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect.</li><li>
Process project worksheets for inventory allocations.</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts. (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities.</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability.</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs.</li></ul><p>
What you will bring to the team:</p><ul><li>
Experience in Enterprise level sales.</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements.</li><li>
Excellent organization skills and process expertise.</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines.</li><li>
Excellent verbal and written communication skills.</li><li>
Ability to negotiate, influence, and persuade.</li><li>
Analytical with excellent problem-solving skill.</li><li>
Ability to work with little or no supervision.</li></ul><p><br>
Zones offers a comprehensive Benefits package</p><p>
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.</p><p>
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.</p><p>
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.</p><p>
Job timings: 5:00 PM to 2:00 AM (Pk time)</p></div><p></p>

Client Success Manager – 1

Physicians Revenue Group

<p><b>Position Summary</b></p><p>The Client Success Manager will be a critical, client-facing leadership role responsible for ensuring seamless service delivery, maximizing client satisfaction for our key accounts, and driving organic growth. Reporting directly to the VP of Sales, this individual will own day-to-day account management, act as the primary liaison between clients and internal operational teams, and play a crucial role in identifying and executing cross-selling opportunities to expand business within the Revenue Cycle Management (RCM) portfolio.</p><p><b>Key Responsibilities</b></p><p><b>1. Strategic Account Management and Client Relationship (40%)</b></p><ul><li>Assume day-to-day account management responsibilities for a defined portfolio of high-value RCM clients, ensuring all service level agreements (SLAs) and client expectations are consistently met or exceeded.</li><li>Serve as the primary point of contact for client communication post-sale, leading regular check-ins, formal business reviews, and proactive relationship management.</li><li>Act as a trusted advisor to clients, deeply understanding their evolving business needs and strategically positioning our RCM solutions to support their financial performance.</li><li>Coordinate the collection of necessary documentation and information from clients during the onboarding and implementation phases, ensuring a swift and accurate transition to service delivery.</li><li>Manage client relationships on an &quot;as-needed&quot; basis during periods of account manager turnover to ensure continuity of service and protect the client relationship during staffing transitions.</li></ul><p><b>2. Cross-Functional Leadership and Problem Resolution (30%)</b></p><ul><li>Own the internal problem-solving process for complex client issues, coordinating resources from Operations, Technology, Billing, and other departments to deliver timely and effective resolutions.</li><li>Resolve internal team conflicts and communication gaps that impact client satisfaction or service delivery timelines, fostering a collaborative and client-centric environment.</li><li>Maintain expert-level knowledge of our entire RCM service suite to effectively bridge the gap between sales promises and operational execution.</li><li>Develop and implement standardized processes for client issue escalation and resolution management.</li></ul><p><b>3. Sales Growth and Enablement (30%)</b></p><ul><li>Collaborate closely with the VP of Sales to strategically identify, develop, and execute high-value cross-selling strategies for additional RCM services (e.g., Denial Management, Coding, Self-Pay Collections) within the existing client base.</li><li>Track key performance indicators (KPIs) for client satisfaction, service utilization, and expansion opportunities, providing regular, strategic reports to the VP of Sales.</li><li>Support the sales team by translating client successes and pain points into compelling insights for new business pitches and ongoing market strategy.</li></ul><p><b>Qualifications</b></p><p><b>Required</b></p><ul><li>Minimum of 5-7 years of experience in account management, client service, or sales support within the Revenue Cycle Management (RCM) or healthcare services industry.</li><li>Proven track record of managing complex client relationships and driving organic account growth through cross-selling.</li><li>Exceptional conflict resolution, negotiation, and executive-level communication skills (written and verbal).</li><li>Demonstrated ability to lead and influence cross-functional problem-solving initiatives.</li></ul><p><b>Preferred</b></p><ul><li>Bachelor&rsquo;s degree in Business, Finance, Healthcare Administration, or a related field.</li><li>Familiarity with CRM software (e.g., Salesforce) and client reporting tools.</li></ul><p><b>Core Competencies</b></p><ul><li>Client Centricity: Unwavering commitment to client success and satisfaction.</li><li>Strategic Agility: Ability to identify growth opportunities and execute strategies effectively.</li><li>Leadership &amp; Influence: Ability to lead and motivate internal teams without direct reporting authority.</li><li>Accountability: Taking full ownership of client outcomes and internal commitments.</li></ul><p><b>Compensation </b><br/><b>Pay:</b> $60,000&ndash;$80,000 annually.<br/><b>Commission Eligibility:</b> This role is eligible for commission in accordance with the company&rsquo;s commission structure.</p><p>Pay: $60,000.00 - $80,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>On-site gym</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Client services: 5 years (Required)</li></ul><p>Ability to Commute:</p><ul><li>Downers Grove, IL 60515 (Required)</li></ul><p>Work Location: In person</p>

<div><p><b>Description</b><br>
</p><br>
<br>
<p>Company Overview:</p><p></p><p><br>
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM</p><p>
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.</p><p></p><p><br>
Position Overview:</p><p></p><p><br>
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.</p><p></p><p><br>
What you&rsquo;ll do as the Customer Success Manager 2:</p><p>
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.</p><p><br>
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.</p><br>
<ul><li>
Own and manage the customer service experience, Act as the primary point of contact for customer escalations.</li><li>
Own overall operational account(s) health</li><li>
Internal reporting to ensure key SLA and metrics are being met.</li><li>
Conduct operationally focused business reviews routinely with Account manager and Client.</li><li>
Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards</li><li>
Listen for customer pain points and coordinate the appropriate resources to alleviate.</li><li>
Manage issue resolution and risk mitigation.</li><li>
Provide quick resolution to client concerns.</li><li>
Coordinate with internal operational teams to minimize risks.</li><li>
Performance Management</li><li>
Measure the success of each client-facing process.</li><li>
Ensure support consistency across assigned accounts.</li><li>
Measure performance against SLAs</li><li>
Measure the success of each client-facing process.</li><li>
Own and manage the client operational relationship.</li><li>
Consistent engagement with key operational contacts at the client</li><li>
Understanding of client&rsquo;s needs and Zones operational offerings</li><li>
Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.</li><li>
Ensuring any client-related issues are properly addressed to the satisfaction of the client.</li><li>
Own overall operational account health</li><li>
Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.</li><li>
Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.</li><li>
Ensure account documentation is up to date and accurate.</li><li>
Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.</li><li>
Identify opportunities for account development.</li><li>
Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.</li><li>
Drive account entanglement through the expansion of operational offerings</li><li>
Manage issue resolution and risk mitigation.</li><li>
Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.</li><li>
Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.</li><li>
Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.</li></ul><p>
What you will bring to the team:</p><ul><li>
3 years of customer service and/or account management experience</li><li>
Familiarity with order fulfillment, corporate purchasing</li><li>
Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.</li><li>
Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.</li><li>
Excellent verbal and written communication skills</li><li>
Experience presenting to top-tier clients.</li><li>
Ability to work with little or no supervision.</li></ul><p></p><p><br>
Zones offers a comprehensive Benefits package
<br>
<br>
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.</p><p>
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.</p><p>
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.</p><p>
Job timings: 2:00 PM to 10:30 PM (Pk time)</p><p>
#LI-AK2</p></div>

Client Success Manager – 2

<div><p><b>Client Success Manager
</b></p><p>Logan, Utah
</p><p>Monday-Friday, 8am-5pm EST
</p><p>Hybrid Work Model (3 days/onsite in our Logan office, 2 days/remote)<br>
</p><p></p><p>We are currently seeking a Client Success Manager (CSM) for our Digital Brand Services (DBS) business division. As a CSM in DBS, you will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. You&rsquo;ll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our client&rsquo;s domain portfolios and digital assets are secure. To be successful in this role, a history of providing outstanding B2B customer service and relationship management, comfort working with technology and a basic understanding of how the Internet operates are needed.<br>
</p><p></p><p>What You'll Do For Us:
</p><ul><li>Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
</li><li>Build and maintain client relationships by understanding the unique needs of each client.
</li><li>Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
</li><li>Be a trusted partner for your clients by developing and maintaining and in-depth understanding of our services
</li><li>Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
</li><li>Understand and strive to meet or exceed metrics that are designed to help us achieve our industry-leading client service support as evidenced by our world-class Net Promoter Score (NPS) results.
</li>Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.<br>
<li>
</li></ul><p></p><p>What technical skills, experience, and qualifications do you need?
</p><ul><li>3+ years B2B Account Management experience
</li><li>A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment
</li><li>Excellent analytical and problem-solving skills
</li><li>Ability to think proactively and strategically to meet the clients&rsquo; needs
</li><li>Relentless dedication to outstanding customer service
</li><li>Ability to handle escalated client issues with a steady hand
</li><li>Excellent communication and organizational skills (verbal and written), as well as ability to think quickly on your feet
</li><li>Strong negotiation skills and business acumen
</li><li>Quick learner with a demonstrated passion for technology and the Internet ecosystem
</li><li>Ability to work as part of a team and collaborate effectively with colleagues
</li>Multi-lingual preferred, but not required<br>
<li>
</li></ul><p></p><p>#CS1</p></div>

Techeezy Private Limited

<p><b>Key Responsibilities:</b></p><ul><li>Develop and maintain strong, long-term relationships with clients</li><li>Act as the primary point of contact for client queries and concerns</li><li>Understand client needs and provide suitable solutions</li><li>Identify opportunities for upselling and cross-selling services</li><li>Ensure timely follow-ups and client retention</li><li>Collaborate with sales and operations teams to meet client expectations</li><li>Monitor client satisfaction and work towards continuous improvement</li><li>Achieve assigned sales and retention targets</li></ul><p><b>Requirements:</b></p><ul><li>Excellent verbal and written communication skills</li><li>Strong understanding of sales processes and client handling</li><li>Ability to build rapport and maintain professional relationships</li><li>Problem-solving mindset with a customer-first approach</li><li>Basic knowledge of CRM tools is a plus</li><li>Ability to work in a fast-paced environment</li></ul><p>Pay: Up to Rs100,000.00 per month</p><p>Work Location: In person</p>

Included Health

<div><div>The Senior Client Success Manager is commercially focused and experienced responsible for a large, complex client with ARR of +$100M. They thrive in a dynamic, fast paced environment and have a growth mindset. They are accountable for the day-to-day activities of a client, as well as ensuring retention, upsell, NPS and OKR targets are met. They are client centric and have experience anticipating and resolving issues, thinking creatively, and solving complex problems with practical and reasonable solutions. They deeply understand client needs and work with internal partners to ensure client expectations are met and documented on a day-to-day basis. They are detail oriented and organized with strong project management skills. They have a broad understanding of employer/payor healthcare benefits strategy. They have successfully developed relationships with day-to-day and up to senior manager level client contacts, insurance carriers, benefits vendors and consultant partners.</div>
<h3 class="jobSectionHeader"><b>Responsibilities:</b></h3><div>
<ul>
<li><p>Client Management: Serve as the lead of day to day client management on a team reporting to the AVP, Client Success for a large, complex client with revenue under management of 100m+ ARR. Partner very closely with the Director, Client Success who is responsible for strategic oversight for this client. Client assignments may change over time as business needs evolve.</p>
</li>
<li><p>Client Goals &amp; Strategy: Develop a deep understanding of client strategy and contractual terms, partnering with clients, health plans and internal partners to execute strategies that support desired business outcomes for their relationship with Included Health.</p>
</li>
<li><p>Client Centric Mentality: Articulate the needs of the client to internal partners to ensure client&rsquo;s expectations are met. Closely collaborate with internal partners on strategies to meet client needs within the parameters of the Included Health platform. Internal partners include analytics, implementation, product, marketing, care team operations, etc.</p>
</li>
<li><p>Retention &amp; Upsell: Establish and maintain Retention and Upsell Plan (RUP) for each assigned client. Engage IH cross functional partners to proactively and intentionally drive client health. Resell the value of Included Health services, products and solutions, identifying and cultivating upsell opportunities consistently seeking opportunities to expand and deepen the relationship.</p>
</li>
<li><p>Member Engagement, Utilization &amp; Marketing: Consult with clients fostering alignment to IH Marketing Best Practices. Partner with the Included Health&rsquo;s Marketing team to define and execute a holistic member engagement strategy aligned to contractual commitments. Lead virtual benefits fair presentations and attend member events.</p>
</li>
<li><p>Business Reviews and Regular Reporting: Deliver recurrent business reviews and reports demonstrating progress towards and achievement of shared success measures including member engagement, utilization, clinical impact, PGs and ROI while demonstrating a strategic command of the client&rsquo;s experience and linking results to the client&rsquo;s desired business outcomes and goals. Collaborate closely with the analytics team and also have the ability to create your own reports using Looker.</p>
</li>
<li><p>Relationship: Conduct recurrent Partnership Connect meetings with day to day client contacts galvanizing the partnership and creating a trusted advisor bond. Cultivate professional relationships and trusted advisor status with clients and consultants. Collaborate with health plans and vendors in the client&rsquo;s benefits ecosystem to optimize the member experience and the client investment.</p>
</li>
<li><p>Client Onboarding/ Special Projects Implementation: Partners closely with the Launch/Implementation team and the client to ensure client expectations are well managed and effectively aligned to contract and client&rsquo;s strategy.</p>
</li>
<li><p>Renewal Management and Annual Contracting Efforts: Support renewal and annual contracting efforts including negotiations, actively seeking opportunities to expand IH services and offering while ensuring renewal is executed with most current IH contract terms. Must be detail oriented and work closely with procurement and legal teams.</p>
</li>
<li><p>Care Team (includes Member Services) and Clinical Operations Liaison, including Escalation Management: Mitigate churn risk and proactively engage cross-functional IH business partners to advance client strategy while serving as the client&rsquo;s advocate within IH. Work closely with care operations (including member services) and clinical in the spirit of continuous improvement, and to ensure client expectations are met. Tactical support of high impact operational projects and escalations, as needed.</p>
</li>
<li><p>CS Operations &amp; Other Tasks: Maintain CS and CRM Platforms in keeping with CS leadership expectations / CS Playbooks. Document all client interactions and follow-up in appropriate IH systems and to clients via email to deliver on client commitments and document expectations.
</p></li><li><p>Project Management: Manage key strategic cross functionality projects with cross functional partners. Ensure teams are prepped in advance for client meetings, including scheduling the meetings and preparing prep documents. Maintain a project log.</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Qualifications:</b></h3><ul>
<li>
<p>Customer Success: 7+ years client success experience in the Benefits/Healthcare space with recent experience in Client Success/Account Management.</p>
</li>
<li><p>Corporate experience working at a navigator, complex digital health point solution, carrier, consultant, case/care management firm.</p>
</li>
<li><p>Experience providing services to Fortune 100 clients or other large group plans.</p>
</li>
<li><p>Proven Relationship Builder: Experience building enduring professional relationships with day-to-day contacts up to the senior management level.</p>
</li>
<li><p>Optimistic Problem Solver: Experience anticipating and resolving issues, thinking creatively, and solving complex problems with practical and reasonable solutions.</p>
</li>
<li><p>Exceptional Communicator: Exceptional written and verbal communication skills. Exceptional presentation skills. Able to articulate a compelling value proposition, deliver insights, and manage difficult conversations.</p>
</li>
<li><p>Results: Ability to work cross-functionally to deliver client contractual commitments and results. Proven experience delivering large, complex projects that exceed client expectations.</p>
</li>
<li><p>Accountable: Take personal accountability for decisions, actions, and processes needed to support long term client relationships.</p>
</li>
<li><p>Data Driven: Analyze and interpret data deriving insights that support value delivery for clients. Experience using data to drive projects to completion while building strong relationships in the process.</p>
</li>
<li><p>Change Agent: Ability to work autonomously in a fully remote, fast paced, rapidly changing environment, with a high degree of ambiguity serving as a champion of change.</p>
</li>
<li><p>Passion: Driven by Included Health&rsquo;s mission of raising the standard of health care for everyone.</p>
</li>
<li><p>Growth Mindset: Solution focused, curious, lifelong learner, optimistic problem solver.</p>
</li>
<li><p>Experience using Salesforce and other key account management platforms.</p>
</li>
<li><p>Ability to travel (estimated 10%)</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Physical/Cognitive Requirements:</b></h3><ul>
<li>
<p>Prompt and regular attendance at assigned work location.</p>
</li>
<li><p>Ability to remain seated in a stationary position for prolonged periods.</p>
</li>
<li><p>Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.</p>
</li>
<li><p>No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.</p>
</li>
<li><p>Ability to interact with leadership, employees, and members in an appropriate manner.</p>
</li>
</ul><div><i>The United States new hire base salary target ranges for this full-time position are:</i></div>
<div></div>
<div><i>Zone A: $114,330 - $148,640 + equity + benefits</i></div>
<div><i>Zone B: $125,763 - $163,504 + equity + benefits</i></div>
<div><i>Zone C: $137,196 - $178,368 + equity + benefits</i></div>
<div><i>Zone D: $148,629 - $193,232 + equity + benefits</i></div>
<div></div>
<div><i>This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.</i></div>
<div></div>
<div><i>Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.</i></div>
<div></div>
<div>Benefits &amp; Perks:</div>
<div><i>In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:</i></div>
<div><i>Remote-first culture</i></div>
<div><i>401(k) savings plan through Fidelity</i></div>
<div><i>Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)</i></div>
<div><i>Paid Time Off (&quot;PTO&quot;) and Discretionary Time Off (&ldquo;DTO&quot;)</i></div>
<div><i>12 weeks of 100% Paid Parental leave</i></div>
<div><i>Family Building &amp; Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.</i></div>
<div><i>Work-From-Home reimbursement to support team collaboration home office work</i></div><div></div><div><b><br>
About Included Health</b></div><div></div><div><br>
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We&rsquo;re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community &mdash; no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It&rsquo;s all included. Learn more at<b> </b><b>includedhealth.com</b><b>.<br>
</b></div><div></div><div>-</div><div>
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.</div>
<p>
Included Health uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions&mdash;final decisions are made exclusively by our recruiting and hiring teams.</p></div>

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