client success manager

Zones

<div>Description 
 
 
Company Overview: 
 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM 
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
 
Position Overview: 
 
As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously. 
 
What you&rsquo;ll do as the Client Success Manager I 
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner.</li><li>
Relationship Building &ndash; Interact and build relationships with customers on a daily basis.</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.</li></ul> 
Process
 
List critical processes this individual will undertake to achieve targeted results.
<ul><li>Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
</li><li>Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery</li><li>
Meet or exceed customer/contract SLAs on Order placement</li><li>
Continuously monitor open orders and expedite where needed</li><li>
Provide comprehensive and timely communication to customers and Sales</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog</li><li>
Be the first and primary line of contact on all customer issues and concerns</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect</li><li>
Process project worksheets for inventory allocations</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs</li></ul> 
. 
What you will bring to the team:<ul><li>
Graduate &ndash; Any Specialization.</li><li>
Experience in Enterprise level sales</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements</li><li>
Excellent organization skills and process expertise</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines</li><li>
Excellent verbal and written communication skills</li><li>
Ability to negotiate, influence, and persuade</li><li>
Analytical with excellent problem-solving skills</li><li>
Ability to work with little or no supervision.</li><li>
Bachelor's degree in business administration or any other Field</li><li>
Minimum 2-3 years of experience.</li></ul> 
Zones offers a comprehensive Benefits package 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym. 
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career. 
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. 
Job timings: 1:00 PM to 09:30 PM (Pk time) 
#LI-UQ1</div>

Client Success Manager – 1

Cash Depot

<div>Cash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award-winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners&rsquo; needs through top-rated customer service, innovative technology and applications, durable equipment, and dependable on-site maintenance.
JOB SUMMARY:
The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers&rsquo; questions and concerns.
The Customer Service Representative interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
SUPERVISOR RESPONSIBILITIES:<ul><li>
None</li></ul>
DUTIES / RESPONSIBILITIES:<ul><li>
Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services</li><li>
Respond to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution</li><li>
Manage customer complaints within guidelines of company policy to ensure consistency and the highest quality of customer service. Provide follow-up by completing appropriate records and documentation.</li><li>
Maintain current knowledge of Company systems, policies, procedures, reporting and other information to identify customer needs and ensure customer satisfaction</li><li>
Consider each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company</li><li>
Perform basic troubleshooting for one or more products or services</li><li>
Adhere to a set schedule including breaks, lunches and schedule open time to ensure availability to answer the customer&rsquo;s call and provide exceptional service</li><li>
Uncover customer wants, interests and needs in each customer interaction to effectively save the product and offer additional products and services</li><li>
Guide and process customer orders and inquiries in a fast-paced environment</li><li>
Provide knowledgeable answers to questions about products, pricing and availability</li><li>
Become a product expert and understand each customer&rsquo;s needs to provide real, effective solutions and deliver exceptional customer service</li><li>
Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution</li><li>
Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>
Track all calls received and communicate resolution to impacted parties as necessary</li><li>
Follow-up with customers regarding problem resolution</li><li>
Escalate and notify management of business impacting problems</li><li>
Demonstrate sensitivity to customer perspective</li><li>
Submit workflow emails related to new contracts or changes</li><li>
Process customer requests for changes, generating reports and access to mobile applications</li><li>
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken</li><li>
Complete contract forms and prepare change of ownership paperwork in a timely manner</li><li>
Make outbound contact via telephone and email when required to provide customers with timely and accurate information</li><li>
Act as back-up to front desk as needed</li><li>
Any other tasks, as assigned
</li></ul>Join a company where your contributions directly pay off. 
We believe in sharing success with our employees, which is why our benefits are designed to invest in you&mdash;now and in the future:<ul><li>
Generous Profit‑Sharing Bonus &mdash; share directly in the company&rsquo;s success and reap the rewards of what we build together</li><li>
Competitive Medical, Dental &amp; Vision coverage</li><li>
Company‑paid Life Insurance &amp; Short‑Term Disability</li><li>
Paid Holidays and PTO</li><li>
Medical Deductible Reimbursement &amp; Wellness Benefit Programs</li><li>
401(k) with Company Match</li></ul>
REQUIREMENTS: (Education, Experience, Skills, Abilities)<ul><li>
High School diploma or GED equivalency</li><li>
One (1) year of customer service experience</li><li>
Basic computer navigation and keyboarding skills, including ability to multi-task and navigate between multiple systems</li><li>
Good written communication skills to include accuracy and relevant client information</li><li>
Ability to work with confidential information in a professional manner</li><li>
Ability and willingness to work a flexible schedule/overtime, as needed</li><li>
Ability to adapt to change and work in a fast paced environment</li><li>
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products</li><li>
Excellent communication and organizational skills as well as a friendly and outgoing personality</li><li>
Ability to work under pressure and handle multi-task work environment</li><li>
Must be well organized, detail-oriented and have excellent time-management skills</li></ul>
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the job.
While performing the duties of this job, the Team Member is regularly required to talk and hear. Required to frequently sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
The Team Member is occasionally required to lift and/or move 50+ pounds, sit; stoop, bend and kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines, etc.
This is a full-time position. Core days/hours are Monday through Friday, 8:00 am to 5:00 pm, Saturday and Sunday, 8:00 am to 4:00 pm. (Weekend rotation schedule.) Evening hours are Monday through Friday until 8:00 pm. Occasional overtime required.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.</div>

Client Success Manager

Mega Marketing Network

Relationship Manager (Client Success Executive)Company: Shaadi.org.pkAre you someone who genuinely cares about people?Can you listen patiently, understand emotions, and help people solve their problems?Shaadi.org.pk is looking for a Relationship Manager who will act as a bridge between our clients and matchmaking team to ensure every client receives exceptional service and support.Posts Available at: DHA and Gulshan-e-Iqbal, Karachi.Days and Timing: Mon to Sat | 10 am to 7 pm | Full Time | Office Based OnlyKey Responsibilities:<ul><li>Call clients regularly and understand their experience.</li><li>Listen to concerns, complaints, and feedback professionally.</li><li>Ensure clients feel valued, respected, and heard.</li><li>Coordinate with matchmakers to resolve client issues.</li><li>Follow up on pending matters until resolution.</li><li>Maintain accurate records of client interactions.</li><li>Improve customer satisfaction and retention.</li></ul>Required Qualities:✓ Female Only ✓ Graduate from good university ✓ Minimum 5+ Years Experience ✓ Age above 27 ✓ Excellent command and speed on computer, Google Sheets, CRM, Internet, AI Tools ✓ Excellent communication skills (Urdu and English) ✓ Pleasant and professional phone manner ✓ Strong listening skills ✓ Empathetic and patient personality ✓ Ability to handle complaints calmly ✓ Customer-service mindset ✓ Emotional intelligence and maturity ✓ Problem-solving ability ✓ Professional ethics and confidentialityPreferred Experience of minimum 5+ Years:<ul><li>Customer Service</li><li>Relationship Management</li><li>Call Center</li><li>Marriage Bureau</li><li>Counseling Support</li><li>Client Success</li></ul>Package:<ul><li>Fixed Salary</li><li>Client Retention Success Award</li><li>Client Referral Award</li><li>Medical Reward</li><li>Food Reward</li><li>Top Performer Reward</li><li>Transport (Bike/Scotty/Car) Reward</li><li>Bi-annual Performance Bonus</li><li>Bi-annual Increment</li></ul>At Shaadi.org.pk, we don't just hire people&mdash;we hire individuals who genuinely care about helping families and building successful relationships.Apply Now and become the voice of trust for thousands of families.Pay: Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Relationship Manager: 5 years (Preferred)</li></ul>Language:<ul><li>English Language (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Relationship Manager (Client Success Executive)

Ariadne

<div>
 
 
 Company Description
 
 
 
 Ariadne is a global high-tech company specializing in real-time customer and visitor analysis for physical organizations. Renowned for its precision and GDPR-compliant technology, Ariadne helps businesses optimize operations and provide exceptional customer experiences. Trusted by large companies across various industries, Ariadne delivers actionable insights to drive efficiency and satisfaction. With a commitment to innovation, the company supports its clients with cutting-edge solutions that empower growth and excellence.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time hybrid role for a Customer Success Manager located in Istanbul, with flexibility for some remote work. The Customer Success Manager will foster strong relationships with clients to ensure customer satisfaction and retention. Responsibilities include assessing client needs, crafting tailored solutions, analyzing performance metrics, and collaborating with internal teams to resolve issues. The role also involves proactively identifying opportunities to enhance service delivery for optimal client outcomes.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong skills in Customer Satisfaction, Customer Retention, and Customer Service
 </li>
 <li>
 Proven ability to build and maintain positive relationships with clients (Relationship Building)
 </li>
 <li>
 Analytical skills to assess client needs, address challenges, and deliver data-driven solutions
 </li>
 <li>
 Ability to communicate effectively, both written and verbally, with diverse stakeholders
 </li>
 <li>
 Problem-solving abilities paired with a proactive approach to improving customer experience
 </li>
 <li>
 Bachelor's degree in Computer Science, Business, Marketing, or related field preferred
 </li>
 <li>
 Experience in SaaS or tech-related industries is an added advantage
 </li>
 <li>
 Fluent German
 
 Language
 
 </li>
 <li>
 Fluent English Language
 </li>
 </ul>
</div>

Customer Success Manager

AI Acquisition

<div>The Seat
You are not here to check in, chase updates, or run sessions by script.
You are here to walk into the most complex, high-stakes client situations in the business &mdash; diagnose what is actually broken, reset the relationship, and drive outcomes that protect both the client and the company.
This is a Special Operations seat. That means you get the cases no one else can close, the clients closest to the edge, and the expectation that you figure it out &mdash; fast, professionally, and without needing to be managed through it.
In the early weeks you will be close to the ground &mdash; understanding the client base, reading the risk signals, and getting a clear picture of what is working and what is not. That proximity is the input. The outcomes you drive from it are the job.
You report into senior leadership. You own your cases. You own the results. 
 
The Company
AI Acquisition is a multi-8-figure business helping founders and operators scale with AI. 3,000+ clients. 200+ mastermind participants. A sales and delivery engine built for speed and scale.
Growth is happening faster than most companies ever see. This seat exists because the client base is scaling, the complexity per account is rising, and we need someone senior enough to operate at the intersection of retention, strategy, and commercial recovery &mdash; without hand-holding. 
Requirements 
What You Actually Do
Own the hardest client situations:<ul><li>
Take full ownership of complex, escalated, or high-risk client accounts &mdash; from first signal through to resolution &mdash; applying structured thinking at every stage</li><li>
Diagnose the root cause behind every at-risk engagement: is it strategy, execution, expectation misalignment, or delivery failure &mdash; and build the right intervention accordingly</li><li>
Lead high-stakes conversations at founder and C-suite level &mdash; resetting expectations, rebuilding trust, and redirecting momentum toward outcomes</li><li>
Maintain meticulous case records that support accountability, continuity, and pattern recognition across the portfolio</li></ul>
Drive retention and commercial recovery:<ul><li>
Monitor engagement health signals across your assigned accounts and intervene before situations deteriorate into formal escalations</li><li>
Develop targeted recovery plans that address root causes &mdash; not surface-level complaints &mdash; and execute them at pace</li><li>
Identify and close expansion opportunities inside at-risk accounts where trust has been rebuilt and appetite exists</li><li>
Track and report weekly on case outcomes, revenue protected, churn signals, and patterns requiring broader operational attention</li></ul>
Operate as a senior advisor, not just a handler:<ul><li>
Lead live advisory sessions with founders &mdash; providing direct, implementation-focused guidance across offer, outbound, pipeline, and execution where relevant</li><li>
Advise on go-to-market strategy, offer positioning, and 90-day execution priorities when clients need more than just relationship management</li><li>
Challenge assumptions, reframe thinking, and reset timelines with the kind of directness that only comes from someone who has seen these situations before</li><li>
Act as a signal amplifier between clients and internal delivery teams &mdash; translating client reality into structured, actionable feedback</li></ul>
Build what scales:<ul><li>
Contribute to the development of escalation frameworks, retention playbooks, and client risk systems that work beyond your individual caseload</li><li>
Identify patterns across accounts that point to broader delivery or operational gaps requiring intervention at leadership level</li><li>
Propose and implement process improvements that reduce escalation volume, resolution time, and repeat risk over time</li></ul>
Requirements
Experience<ul><li>
5+ years in client success, account management, consulting, or a senior operational role within a high-growth, agency, or tech-enabled environment</li><li>
Proven track record managing complex, escalated, or high-risk client accounts with demonstrable recovery and retention outcomes</li><li>
Prior experience operating at or advising founder/C-suite level &mdash; not just executing, but influencing decisions under pressure</li><li>
Background in at least one of: growth strategy, sales systems, offer development, delivery operations, or scaling advisory</li><li>
Direct exposure to cold outbound, go-to-market execution, or B2B sales systems &mdash; enough to advise clients credibly, not just manage them</li></ul>
Skills &amp; Competencies<ul><li>
Strong diagnostic ability &mdash; able to rapidly identify root causes across strategy, execution, expectation, and delivery</li><li>
Structured thinker with the ability to build and enforce clear action plans, priorities, and accountability frameworks</li><li>
Confident communicator with high emotional intelligence &mdash; able to reset expectations, manage difficult conversations, and maintain trust under pressure</li><li>
Expert-level negotiation and de-escalation &mdash; navigates emotionally and commercially charged situations with composure and precision</li><li>
Commercially sharp &mdash; understands pricing, business models, and the downstream impact of every client decision</li><li>
High executive presence &mdash; equally effective on a live Zoom with a frustrated founder as in a written case summary to leadership</li><li>
Meticulous documentation discipline &mdash; maintains thorough records that support continuity, risk management, and process improvement</li></ul>
Mindset &amp; Behavioural Fit<ul><li>
Senior ownership mentality &mdash; operates independently, takes full accountability for outcomes, and doesn't wait to be managed</li><li>
Comfortable in ambiguity and fast-moving environments &mdash; adapts quickly without losing structure or composure</li><li>
Solutions-oriented under pressure &mdash; approaches escalations with clarity and a bias toward resolution, not escalation</li><li>
AI-native or highly AI-fluent &mdash; actively uses AI tools to enhance output quality, response speed, and documentation efficiency</li><li>
Discreet, professional, and exercises sound judgment in sensitive, confidential, and commercially significant situations</li><li>
Proactive risk detector &mdash; spots churn and engagement signals early and acts before situations deteriorate</li></ul>
You Will Probably Not Fit If:<ul><li>
You need a calm, predictable caseload with clear escalation paths above you</li><li>
You are a strong advisor in structured environments but lose composure when clients push back hard</li><li>
You measure success by sessions delivered, not by commercial outcomes protected</li><li>
You are more comfortable executing a playbook than writing one</li><li>
You need significant ramp time before taking ownership of live, high-stakes situations</li><li>
You are looking for a traditional CSM or account management role &mdash; this is not that</li></ul> 

Benefits 
What You Get<ul><li>
Competitive compensation tied directly to retention, recovery, and expansion outcomes you own</li><li>
Fully remote &mdash; US, UK, UAE, Canada, or Australia</li><li>
Full-time, stable role at a profitable bootstrapped company &mdash; no runway anxiety, no pivots every quarter</li><li>
Direct line to senior leadership that has built and scaled products past $100M in revenue</li><li>
Real growth track &mdash; perform in this seat and the scope expands: team lead, broader Special Operations ownership, or a cross-functional senior role</li></ul></div>

Senior Client Operations Advisor / Special Operations

Dengage

<div>
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Customer Engagement Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Engagement Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 
 Customer Onboarding:
 
 Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
 
 </li>
 <li>
 
 Relationship Management:
 
 Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
 
 </li>
 <li>
 
 Customer Health Monitoring:
 
 Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
 
 </li>
 <li>
 
 Issue Resolution:
 
 Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
 
 </li>
 <li>
 
 Training and Education:
 
 Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
 
 </li>
 <li>
 
 Renewals &amp; Upselling:
 
 Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
 
 </li>
 <li>
 
 Customer Advocacy:
 
 Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
 
 </li>
 <li>
 
 Metrics and Reporting:
 
 Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
 
 </li>
 <li>
 
 Churn Prevention:
 
 Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 Must have qualifications:
 
 <ul>
 <li>
 Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
 
 </li>
 <li>
 Strong understanding of SaaS business models and customer success principles.
 
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 
 </li>
 <li>
 Ability to analyze customer data, identify trends, and proactively offer solutions.
 
 </li>
 <li>
 Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
 
 </li>
 <li>
 Problem-solving mindset with the ability to navigate complex customer issues.
 
 </li>
 <li>
 Strong organizational and multitasking skills with a focus on details.
 
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field (preferred).
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 </li>
 <li>
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 </li>
 <li>
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
 
 </li>
 </ul>
 
 D.Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
</div>

Customer Engagement Manager-Lahore

Smartly.io Solutions

<div><div>We are looking for a hybrid Creative Project Manager &amp; Customer Success Manager to join Smartly&rsquo;s Customer Success Team. This role blends end-to-end creative production leadership with strategic customer ownership, sitting at the intersection of execution, client partnership, and growth.

You will lead the full lifecycle of multi-channel digital advertising campaigns &mdash; from scoping and production through delivery, optimization, and ongoing account development. Acting as both an operational driver and a strategic advisor, you will ensure flawless creative execution while helping customers unlock the full value of Smartly&rsquo;s platform.

Beyond project delivery, you will partner closely with clients and internal teams to align on objectives, manage scope and budgets, resolve challenges proactively, and ensure consistently high-quality outcomes. You will collaborate cross-functionally to anticipate client needs, recommend scalable solutions, and maintain transparency across stakeholders to drive successful, efficient creative operations.
<h2 class="jobSectionHeader">
What You&rsquo;ll Do. . .</h2>
<h4 class="jobSectionHeader">Lead End-to-End Creative Project Delivery</h4>
<ul><li>Own the full lifecycle of multi-channel digital campaigns &mdash; from scoping and timelines to delivery and post-launch evaluation.</li>
<li>Manage budgets, resources, risks, and quality standards to ensure projects are delivered on time and within scope.</li>
</ul><h4 class="jobSectionHeader">Drive Operational &amp; Financial Excellence</h4>
<ul><li>Maintain clear project documentation, reporting, and stakeholder alignment using tools like monday.com and Smartly.</li>
<li>Oversee project profitability, manage scope changes, and proactively mitigate risks.</li>
</ul><h4 class="jobSectionHeader">Coordinate Cross-Functional Execution</h4>
<ul><li>Lead collaboration between creative, technical, and platform teams to translate strategy into executable campaigns.</li>
<li>Ensure alignment across global stakeholders and maintain transparent communication throughout project delivery.</li>
</ul><h4 class="jobSectionHeader">Support Customer Success &amp; Product Adoption</h4>
<ul><li>Partner with customers to align campaign execution with business goals and performance outcomes. 
Identify opportunities to improve workflows and increase adoption of Smartly&rsquo;s creative automation solutions.</li></ul> 

<h2 class="jobSectionHeader">
We're definitely looking for you, if you...</h2>
<ul><li>5+ years&rsquo; of experience in Account Management or Project Management within a studio team at an ad agency, digital agency, in-house team of an online advertiser, or an AdTech company.</li>
<li>Experience in aiding the development and execution of multiple complex projects and meeting tight deadlines.</li>
<li>Knowledge of digital media advertising, particularly social media, including all ad formats and placements.</li>
<li>Experience in communicating with customers about the status of the projects, sending reports and handling the feedback loop.</li>
<li>Cross-functional mindset and experience in working with multidisciplinary teams</li>
<li>Commercially minded with experience handling scope, financial oversight, and client negotiations.</li>
<li>Have flawless written and verbal communication skills</li>
<li>Proven ability to manage complex digital campaigns, budgets, and multiple stakeholders under tight deadlines.</li>
<li>Highly organized, detail-oriented, and comfortable working cross-functionally in a fast-paced environment.</li>
<li>Multitask and meet critical deadlines in a fast-paced environment.</li>
<li>Fluent in English; Arabic is a plus.</li></ul> 


#LI-Hybrid</div><div><h2 class="jobSectionHeader">
About Smartly</h2>

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity &amp; Inclusion approach is at the heart of it.</div></div>

Customer Success Manager, Creative Projects

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