client success manager

FlowX.ai

<div>FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction.
Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes.
Mission
As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own it end-to-end from there. You enable, support, and provide oversight for the customer making sure they're able to deliver against the strategic priorities set by executives. Working alongside the client, you drive the adoption of the platform across their teams, manage the implementation project through to go-live, and help showcase the measurable value the solution brings - turning early wins into long-term, organization-wide success and expanded revenue.
What you would do on a daily basis:<ul><li>
Reviewing progress of the customer team against the implementation plan / roadmap, from signature through go-live and beyond.</li><li>
Identifying friction points and blockers, and helping the customer team work through them.</li><li>
Working with the product team on identified platform issues to drive resolution.</li><li>
Understanding the pain points of the client and showing the value of the platform being offered.</li><li>
Managing the account like a trusted advisor - understanding their workflows well enough to be seen as an extension of their team.</li><li>
Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR and DMR.</li><li>
Putting the client's needs first.</li></ul>
Who you are:<ul><li>
3+ years of experience as a Customer Success Manager, Account Manager, or another client-facing role.</li><li>
Experience managing implementation projects, with solid project management skills.</li><li>
Commercial understanding of customer success - comfortable owning renewal and upsell conversations, not just adoption.</li><li>
Strong analytical skills and mindset.</li><li>
Excellent English verbal and written communication/presentation skills.</li><li>
Flexible with working hours - this isn't a 9-to-5 role, and you may need to start earlier to overlap with international teams and US client schedules.</li></ul>
What's in it for you:<ul><li>
Joining a product company in such early stages means you are invited to leave a print on the evolution of both the business and the product.</li><li>
Work directly with the tech and business leadership of European and American companies to transform digital experiences.</li><li>
Direct involvement in further building the team &amp; the culture.</li><li>
Early-stage equity package to be considered.</li></ul>
Location: New York City 
Benefits 
<ul><li>
Health Care Plan (Medical, Dental &amp; Vision)</li><li>
Retirement Plan (401k, IRA)</li><li>
Paid Time Off (Vacation, Sick &amp; Public Holidays)</li><li>
Training &amp; Development</li></ul></div>

Customer Success Manager

LPL Financial

<div>Lead with Purpose, Unlock Your Team&rsquo;s Passion
At LPL, people leaders hold the key to the employee experience &mdash; shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win &ndash; clients, LPL, and most importantly our, employees.
If you're ready to lead with intention and discover what&rsquo;s possible, LPL Financial invites you to apply today.
As a Service Manager at LPL Financial, you'll step into a pivotal role at the heart of our Client Success team. In this position, you'll lead a talented group of around 15 Service representatives, serving as a guiding force in delivering exceptional service to our valued investors and advisors. You will play a crucial role in executing on LPL&rsquo;s mission by providing real time coaching and development of your team, building your team&rsquo;s capability, and ensuring clients are provided service and experience that reflects our commitment to excellence. You will demonstrate critical thinking and problem-solving skills by navigating a variety of complex topics with your team and leveraging your contact center expertise to provide consultative support to your team and those working directly to build repeatable solutions for our clients and LPL as a whole. 
Your dedication to client satisfaction and your ability to effectively lead and coach your team will be instrumental in driving success and maintaining our client-centric values. By taking care of our advisors, you'll enable them to better serve their clients, further solidifying our reputation as a trusted financial partner.
Responsibilities:<ul><li>
Directly lead and guide a team of about 13 service professionals, establishing performance and career objectives, providing coaching, and fostering motivation and team engagement to achieve optimal results.</li><li>
Coach individual team members in real time, inclusive of coaching sessions after pain points identified or client escalation so as to further develop your team&rsquo;s call management skills.</li><li>
Support Service Professionals and clients through service escalations, as needed</li><li>
Use performance reports, including individual frontline metrics and various team metrics to better coach and develop your team, and manager performance as necessary</li><li>
Identify team performance trends and areas for improvement to enhance team efficiency and advocate for additional resources when necessary.</li><li>
Identify, interview, and hire exceptional team members, ensuring thorough evaluation and strategic selection.</li><li>
Execute administrative management responsibilities, including timecard approvals, reviewing time-off requests, and monitoring attendance.</li><li>
Partner with HR colleagues and advise senior leadership on progressive counseling needs for Service Professionals, actively participating in the creation and presentation of action plans to enhance performance.</li></ul>
What are we looking for?
We&rsquo;re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements:<ul><li>
Bachelor&rsquo;s Degree preferred or 6+ years progressive experience in related fields</li><li>
Minimum of 2 years as team lead or manager of a team</li><li>
SIE and Series 7 required within 90 days of employment</li><li>
Preferred training in multiple skills Move Money, Transfers, New Accounts and Direct Business.</li></ul>
Core Competencies:
<ul><li>Skilled at coaching, employee development and managing and supporting employee performance</li><li>
Ability to drive results within a team</li><li>
Proficiency in customer service</li><li>
Communication skills; both written and verbal</li><li>
Problem solving skills and ability to analyze performance data trends</li><li>
Agile mindset</li></ul>
Preferences:<ul><li>
Financial services or FinTech experience</li><li>
Call center or service center high volume call and team management</li><li>
Professional coaching certifications</li><li>
Knowledge of project management tools and techniques</li><li>
Experience managing hybrid employees (in-office and remote)</li></ul> 
Pay Range:
$66,744.00 - $111,240.00<h3 class="jobSectionHeader"> 
</h3>
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play &ndash; such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer! 
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com. 
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients. 
For further information about LPL, please visit www.lpl.com. 
Join the LPL team and help us make a difference by turning life&rsquo;s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE. 
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant&rsquo;s bank or credit card. Should you have any questions regarding the application process, please contact LPL&rsquo;s Human Resources Solutions Center at (855) 575-6947. 
EAC 5.19.26</div>

Mgr, Service Center • Masters PODs

White House Custom Colour

<div><h2 class="jobSectionHeader">WHCC - check us out on YouTube!</h2>
We are a family-run professional photographic, press, and fine art printing lab. Our goal is to make printing, producing, and reselling products seamless and enjoyable for our clients. As a production-focused company, we employ hundreds of experts who hand-craft our products here in the Twin Cities.
POSITION SUMMARY
The Client Success Specialist serves as a trusted partner to members of the WHCC Client Success Program. Providing personalized support, strategic guidance, and proactive communication that help clients grow while strengthening long-term relationships with WHCC. 
This role collaborates closely with Customer Service, Marketing, Product, Manufacturing, and Leadership to advocate for client needs, improve the overall customer experience, and ensure WHCC continues to deliver industry-leading products and services. 
 
Our client success team is dedicated to helping professional photographers build thriving businesses and deliver an exceptional, concierge-level client experience.
CORE JOB RESPONSIBILITIES<ul><li>
Build and maintain strong relationships with assigned Client Success Program members via email, phone, virtual meetings, and occasional in-person visits</li><li>
Deliver concierge-level service by understanding each client's business goals and recommending solutions that help them succeed</li><li>
Serve as the primary point of contact for assigned accounts, responding promptly and professionally to questions, opportunities, and challenges &mdash; building trust through proactive communication, not just reacting to requests</li><li>
Monitor account activity, business trends, ordering patterns, and client feedback to identify opportunities that improve engagement, retention, and growth</li><li>
Own tracking and reporting on CSP data and metrics, delivering insights and recommendations to retain and grow the membership</li><li>
Help onboard new CSP members and assist clients with product education, workflow recommendations, and best practices</li><li>
Partner with Marketing, Product, Customer Service, Manufacturing, and Engineering to advocate for client needs and coordinate solutions for complex requests and escalations</li><li>
Assist in planning and hosting webinars, educational content, client meetings, and special events; support WHCC's presence at industry conferences, trade shows, and community events</li><li>
Build educational emails, presentations, and other client-facing communications</li><li>
Manage event sponsorship requests and maintain accurate client records and documentation</li></ul>
DESIRED SKILLS/EXPERIENCE/COMPETENCIES:<ul><li>
2&ndash;5+ years of experience in Customer Success, Account Management, Customer Service, Marketing, or a related client-facing role</li><li>
A friendly, approachable, and team-focused personality with excellent relationship-building and problem-solving abilities</li><li>
Exceptional written and verbal communication skills</li><li>
Proven ability to lead multiple account projects at one time while maintaining sharp attention to detail and meeting deadlines</li><li>
Ability to work collaboratively across departments and on-site at our Eagan facility</li><li>
Willingness to travel a few times per year (2&ndash;3 trade shows/industry events) plus occasional local events, and availability to occasionally entertain clients outside standard business hours (e.g., client dinners approximately once a month)</li><li>
Comfortable using, or genuinely curious about, AI tools as a productivity asset</li><li>
Experience in the photography or creative services industry preferred</li><li>
Knowledge of WHCC / ProDPI product lines preferred</li><li>
CRM or account management software experience a plus</li><li>
Basic knowledge of email marketing platforms and basic Photoshop/design ability a plus</li><li>
Experience in or enthusiasm for sales &mdash; comfortable identifying growth opportunities and having revenue-oriented conversations with clients &mdash; a plus</li></ul>
COMPENSATION 
Annual salary range: $58,000 &ndash; $80,000, depending on qualifications and experience 
 
BENEFITS<ul><li>
Paid time off</li><li>
Health, Vision and Dental Insurance (available to full-time employees)</li><li>
Life and AD&amp;D Insurance Company Paid</li><li>
Voluntary Life and AD&amp;D</li><li>
Long-term Disability Company Paid</li><li>
401k Matching</li><li>
Health Spending Account</li><li>
Employee Assistance Plan</li></ul> 
Veterans are encouraged to apply! Hiring Immediately! 
 
More questions? Send us an email at careers@whcc.com 
 
WHCC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
YTqlwsg2Yi</div>

Client Success Specialist

OpenClinica

<div>About OpenClinica:
OpenClinica makes clinical trials more efficient and effective with advanced technology and recruitment solutions. Our industry-leading EHR-to-EDC connectivity automates source data acquisition, reduces errors, and eliminates delays, while our precision recruitment solutions help teams enroll the right participants with ease. Trusted by the world's leading life sciences companies, academic institutions, and government agencies, OpenClinica bridges the gap between healthcare and research. 
About the Role and Team:
The Customer Success Team Lead is responsible for the full researcher journey, from onboarding to the conclusion of a study. This includes conducting client kickoff meetings, overseeing the creation of recruitment content for the researchers&rsquo; studies, assisting in customer support, and conducting check-ins with researchers. You will be asked to think outside the box to create efficiencies in our processes and propel the vision of our company.<ul><li>
Location: Fully Remote in the U.S.</li><li>
Status: Full-time, Exempt</li><li>
Reports to: Vice President of Customer Success</li><li>
Comp.: Base Salary = $120,00. On Target Earnings = $140,000+</li></ul> 
What You Will Do:<ul><li>
Manage &amp; oversee the creation of various marketing and study recruitment materials</li><li>
Coordinate across internal and external teams to launch recruitment campaigns</li><li>
Build and maintain strong, long-lasting relationships with our researchers</li><li>
Help resolve escalated and complex questions and issues from customers</li><li>
Provide coaching, guidance, and mentorship to Customer Success Associates</li><li>
Make improvements to our current customer satisfaction methods and processes</li><li>
Communicate effectively with both clients and colleagues to understand &amp; service customer needs, maximize retention and growth, and communicate performance</li><li>
Act independently in directly managing the Success team &amp; tracking + driving efficiencies across all relevant KPIs with a focus on Net Revenue Retention</li><li>
Conduct client-facing calls and coordinate action items across internal and external teams</li><li>
Triage client support issues and deliver best-in-class service</li><li>
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them</li><li>
Help gather feedback from our customers to inform our sales process, product roadmap, and marketing opportunities</li></ul> 
Qualifications:
Required:<ul><li>
3+ years of professional experience in client-facing roles, including customer success, marketing, account management, or sales.</li><li>
A clinical background as a research coordinator or experience running or managing clinical trials</li><li>
Bachelor&rsquo;s Degree in related field.</li></ul>
Skills:<ul><li>
Excellent communication skills, both written and oral</li><li>
Organized and detail-oriented</li><li>
Autonomous in your work and the challenge of solving complex problems</li></ul> 
Nice to Have:<ul><li>
An understanding of (or even a passion for) social media marketing platforms including but not limited to: Facebook, Instagram, Twitter, TikTok, and Snapchat</li><li>
Familiar with Canva</li></ul></div>

Customer Success Team Lead

CREDIT CONNECTION

<div><div>Informativ LLC offers credit report and compliance solutions to the automotive and general consumer finance industries across the United States. The Company optimizes and automates the consumer finance qualification process through a fast, easy-to-use, and secure software platform made available to its extensive network of software affiliate partners. Informativ&rsquo;s products and solutions place a heavy emphasis on compliance and identity verification to support the credit application and credit report process. Please visit www.informativ.com for additional information.</div>
<div></div><div>Position Description:</div>
<div>The Client Success Advisor is responsible to deploy Informativ software effectively and efficiently to our customers, working as a key implementation team member, training all customers onsite and remotely.
</div><div></div><div>Position Responsibilities &amp; Essential functions:</div>
<ul><li>Delivers classroom training both onsite and in the regional classroom, providing training needs assessment, course development and instruction for the installation and ongoing use of INFORMATIV products.</li>
</ul><ul><li>Provides training on a range of INFORMATIV software products, tools, support and practical set-ups found at typical client sites.</li>
<li>Gains expert operating knowledge of assigned products while researching activities through customer visits, interviews, reading relevant documents and attending classes.</li>
<li>Coordinates training materials, meets project deadlines and quality requirements, delivers training packages and provides support for existing training materials.</li>
<li>Develops training goals and course content standards and guidelines that will be used in training and makes recommendations to management on needed additions/changes to them.</li>
<li>Training dealership accounting personnel and other personnel on the utilizing INFORMATIV DMS in a Retail Automotive Dealership</li>
<li>Learning and delivering Training Processes to effectively execute the installation training</li>
<li>Efficiently complete all required training, reporting, signoffs, and other administrative items prior to deadlines.</li>
<li>Continuously upgrade training and product skillsets to stay current and expand your knowledge.</li>
<li>Plan travel and expenses according to guidelines.</li>
</ul><ul><li>Effectively communicate ideas for improvement.</li>
<li>Participate in installations, support requests, and training execution to assure quality control in training.</li>
<li>Provide technical subject matter expertise by engaging key stake holders to understand business requirements and identify product and product setup requirements.</li>
<li>Guide and advise the customer in terms of best practice operational processes and system usage practices to achieve best ROI for the selected product set</li>
<li>Establish the base software installation pack and configure the system to operate as expected.</li>
<li>Perform system integration testing, escalating any issues to manager.</li>
<li>Manage and execute data migration activities (if required) to ensure the existing customer data is imported, validated, and signed off by the customer prior to go-live.</li>
<li>Verify with the client through UAT (user acceptance testing,) that the system is configured correctly</li>
<li>Execute the cut-over to production on the agreed go-live date</li>
<li>Provide on-site support to end users to guide, advise, train, and verify that users are able to undertake their roles using the products.</li>
<li>Perform and complete any additional tasks as assigned.</li>
</ul>
<div></div><div>Minimum Requirements:</div>
<ul><li>Experience working in an automotive or SaaS industry.</li>
<li>100% Travel Required</li>
</ul>
<div></div><div>Qualifications &amp; Job Requirements:</div>
<ul><li>2+ years software training experience</li>
<li>Experience with executing customer-facing implementation or product delivery projects</li>
<li>Demonstrated experience managing multiple priorities and balancing competing priorities</li>
<li>Excellent interpersonal/communication and presentation skills</li></ul> 
<div></div><div>Compensation and Benefits:</div>
<ul><li>Competitive base salary with commission based on performance.</li>
<li>Health, Dental, and Vision insurance.</li>
<li>401(k) with company match</li>
<li>Paid time off and holidays</li>
<li>Career advancement opportunities</li>
<li>Ongoing professional development and training</li>
</ul><div>Informativ is proud to be an equal opportunity employer committed to building a &quot;best in class&quot; work environment. We offer a rich benefit package including paid time off, health insurance, and 401(k).</div></div><div></div>

Client Success Advisor

Alight Solutions

<div>Do you have experience delivering enterprise products and services in a high-growth environment?
Amazing Opportunity and Great Place to Work!
Our Story
At Alight, we believe a company&rsquo;s success starts with its people. Alight embraces values that come directly from our people &ndash; purposeful, human, united and growth-minded &ndash; reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.
Our Benefits
With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities &ndash; all within a thriving global organization.
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and &ldquo;Top 100 Company for Remote Jobs&rdquo; 6 years in a row.
Great Place to Work
Thanks to the work of every colleague, Alight has received multiple awards of recognition including &ldquo;Great Place to Work&rdquo; for the past 7 years and Fortune&rsquo;s &ldquo;Best Companies to Work For.&rdquo; To learn more about our company culture and awards Click Here.
We invite you to join our team! Learn more at careers.alight.com.
About the Role
The Client Leader is responsible for managing and retaining a high-value client portfolio. The deliver strategic solutions to align with client goals, and drive customer success, value, revenue growth, and retention. They oversee Absence Management clients, foster strategic partnerships, and leverage expertise in Alight&rsquo;s solutions with a focus on delivering impactful outcomes. 
Responsibilities<ul><li>
Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders.</li><li>
Leading through influence; persuades, motivates, and inspires action toward desired outcomes.</li><li>
Asking provocative questions to uncover and understand the client&rsquo;s business goals, priorities, and desired outcomes.</li><li>
Anticipating the client&rsquo;s needs and effectively positioning solutions to drive value maximization, retention, and revenue growth.</li><li>
Advocating and connecting capabilities, support, and/or services for clients. Advocates internally and facilitates the involvement of Sales, Delivery, and other functions to achieve common goals.</li><li>
Consulting with clients regularly on best practices to increase product adoption and utilization.</li><li>
Identifying opportunities for expansion of solutions to support and drive the client&rsquo;s desired business outcomes.</li><li>
Owning the Account Health strategy for assigned client accounts. Proactively monitors and identifies client retention risk. Designs and executes success plans to resolve issues and mitigate risk.</li><li>
Leading the strategy, preparation and execution of Quarterly Client Business Reviews (QBRs).</li><li>
Leading the renewal strategy for assigned book of business.</li></ul>
Requirements<ul><li>
Have bachelor&rsquo;s or equivalent experience with at least 5 years in client, broker, or account relationship management for complex, high-value portfolios.</li><li>
Demonstrate expertise in strategic client relationship management, including building and maintaining executive-level partnerships with clients, brokers, and key stakeholders.</li><li>
Display ability to develop and execute client delivery strategies that drive customer success, operational excellence, revenue growth, retention, and client satisfaction.</li><li>
Possess leadership and team management skills, with experience coaching, mentoring, and developing high-performing teams. Be able to foster a culture of accountability and continuous improvement.</li><li>
Demonstrate advanced communication, presentation, and influencing skills, including the ability to engage effectively with C-suite executives. Be able to communicate complex concepts to diverse audiences.</li><li>
Have business, financial, and analytical acumen. Demonstrate the ability to interpret data, manage financial performance, identify risks, and translate insights into actionable strategies.</li><li>
Have experience in Absence Management services and related business operations. This should include the ability to consult clients on industry trends, best practices, compliance, and legislative changes.</li><li>
Demonstrate ability to successfully lead in ambiguous and rapidly changing environments, balancing multiple priorities while driving high-quality outcomes and operational effectiveness.</li><li>
Have experience overseeing cross-functional projects and client governance activities, ensuring projects are delivered on time, within budget, and aligned with client objectives.</li><li>
Display advanced solution-oriented mindset and change leadership capabilities. Demonstrate ability to identify opportunities, resolve complex issues, drive innovation, and maximize the value clients receive from products and services.</li></ul>
Application and Interview
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight&rsquo;s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.
Our commitment to Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.
Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education &amp; training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum :
150,000.00 USD
Maximum :
170,000.00 USD
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate&rsquo;s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight 
DISCLAIMER: 
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.</div>

Client Leader-Alight Leave Solutions

Ferrari

<div>
 Job description:
 
 
 
 If you&rsquo;re passionate about being a part of the&nbsp;new and the next&nbsp;and creating the fabric of a brand&rsquo;s culture, this is the place for you. Ferrari Lifestyle is merging the most exciting worlds of Luxury and taking a unique approach to the evolution of fashion, redefining &ldquo;made in Italy&rdquo;.
 
 
 &nbsp;
 
 
 In order to strengthen our Ferrari Lifestyle team we are looking to hire a Client Development Manager, based in Soho, NY boutique.&nbsp;
 
 
 &nbsp;
 
 
 As a Ferrari Lifestyle Client Development Manager, you will be hyper-focused on building and establishing Ferrari Lifestyle as a fashion icon in your individual market and country. You are responsible for managing and developing relationships with the most valuable clients, often referred to as VICs. This involves creating and executing strategies to enhance client experience, drive sales, and foster brand loyalty among this exclusive clientele. The Client Development Manager supports the Store Director and Assistant Store Director to meet and exceed all sales and KPI goals, including Client Acquisition.
 
 
 &nbsp;
 
 
 As part of the team, your main responsiblities will be:
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 Essential Duties and Responsibilities
 
 :
 
 
 Sales Generation:
 
 <ul>
 <li>
 Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business&nbsp;
 </li>
 <li>
 Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
 </li>
 <li>
 Build a network of people who have an impact on local and international luxury business to promote customer loyalty (especially with VIC/VIP)
 </li>
 <li>
 Search and discover new opportunities to drive sales through events, activations and collaborations with luxury hotels, fine restaurants, Fashion outlets, personal and private stylists, and/or other external potential partnerships
 </li>
 <li>
 Work with corporate teams and individual stores to create and implement strategies tailored to attract, retain, and engage high-value clients
 </li>
 <li>
 Tracking and analyzing the performance of VIC initiatives, making adjustments as needed to optimize results.
 </li>
 <li>
 Organizing and managing high-end events and experiences for VICs, ensuring a seamless and memorable brand experience
 </li>
 <li>
 Maintain a keen interest in the fashion industry and market trends
 </li>
 <li>
 Partner with Store Director and Associate Store Director on strategies to meet and/or exceed store sales targets
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 Customer Service:
 
 <ul>
 <li>
 Utilize the brand&rsquo;s Selling Ceremony guidelines and expectations to develop Ferrari service as a hallmark in Luxury fashion. Must maintain an 85% grading.
 </li>
 <li>
 Lead by example; Give tailor-made advice, listening customers' expectations and answering requests. Excise the customers in interesting and surprising suggestions of wardrobe
 </li>
 </ul>
 <ul>
 <li>
 Create a culture of clienteling and relationship building amongst the team to drive results through repeat client business, consignment and in-store activations
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 </ul>
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 <li>
 Resolve all customer service issues quickly and effectively
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 </ul>
 
 &nbsp;
 
 
 Operations:
 
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 <li>
 Support Associate Director and Director with staff training in all areas of the selling experience and responsibilities pertaining to your role
 </li>
 <li>
 Understand and properly execute all register functions pertaining to your role
 </li>
 <li>
 Maintain a neat and organized understock and stock room
 </li>
 </ul>
 
 &nbsp;
 
 
 Merchandising/Visual:
 
 <ul>
 <li>
 Ensure the selling floor is neat, clean, always organized and reflects the correct visual image
 </li>
 <li>
 Identify and communicate product concerns in a timely manner to Store Leadership
 </li>
 <li>
 Communicate inventory needs to Store Leadership to support the business
 </li>
 </ul>
 
 &nbsp;
 
 
 Human Resources:
 
 <ul>
 <li>
 Ensure Presentation &amp; Wardrobe standards are professional, reflective of the brand image and always adhered to
 </li>
 <li>
 Follow all company policies and procedures
 </li>
 </ul>
 
 &nbsp;
 
 
 In order to succeed in this challenging role Bachelor&rsquo;s degree in related field preferred but not required. Minimum 5 years retail experience with at least 3 years of retail within luxury segment. Experience working with international brands is a plus.
 
 
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 &nbsp;
 
 
 The following skills are required to perform the role: Customer focused with strategic business acumen and analytical skills. Extremely strong communication skills (verbal and written). Ability to multi-task in a dynamic, ever-changing environment. Keen sense of current fashion trends and fashion sensibility within luxury segment. Excellent planning + organization skills with a drive to meet deadlines / budget control. Strong interpersonal &amp; communication skills. Personable with a high level of curiosity, initiative and a positive service attitude. Team Player
 
 
 &nbsp;
 
 
 We are an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of this position.
 
 
 &nbsp;
 
 
 
 Location
 
 : Soho, NY (USA)
 
 
 Seniority
 
 : Middle Level
 
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Client Development Manager (NY SOHO Flagship Store, USA)

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