client success manager

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Client Success Manager 1:
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skill
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 8:00 PM to 5:00 AM (Pk time)
</div>

Client Success Manager - 1

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview: 
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management. 
What you&rsquo;ll do as the Client Success Manager 1:
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner</li><li>
Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery</li><li>
Meet or exceed customer/contract SLAs on Order placement</li><li>
Continuously monitor open orders and expedite where needed</li><li>
Provide comprehensive and timely communication to customers and Sales</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog</li><li>
Be the first and primary line of contact on all customer issues and concerns</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect</li><li>
Process project worksheets for inventory allocations</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs</li></ul>
What you will bring to the team:<ul><li>
Experience in Enterprise level sales</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements</li><li>
Excellent organization skills and process expertise</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines</li><li>
Excellent verbal and written communication skills</li><li>
Ability to negotiate, influence, and persuade</li><li>
Analytical with excellent problem-solving skill</li><li>
Ability to work with little or no supervision</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture. 
 
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Job timings: 8:00 PM to 5:00 AM (Pk time)</div>

Client Success Manager – 1

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.
 
 
 What you&rsquo;ll do as the Client Success Manager I
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner.
 </li>
 <li>
 Relationship Building &ndash; Interact and build relationships with customers on a daily basis.
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.
 
 
 </li>
 </ul>
 Process
 
 
 List critical processes this individual will undertake to achieve targeted results.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Graduate &ndash; Any Specialization.
 </li>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skills
 </li>
 <li>
 Ability to work with little or no supervision.
 </li>
 <li>
 Bachelor's degree in business administration or any other Field
 </li>
 <li>
 Minimum 2-3 years of experience.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.
 
 
 We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.
 
 
 Job timings: 1:00 PM to 09:30 PM (Pk time)
</div>

Phaedra Solutions

Position OverviewWe are looking for a proactive and client-focused Account Manager to join our team. This role begins once a project is closed by the sales team. The Account Manager will own the client relationship post-sale, ensuring smooth project delivery communication, timely invoicing, client satisfaction, and long-term retention. The ideal candidate will act as the bridge between our clients and internal teams (Project Management, Tech, Finance, and Sales) to maximize client success and revenue growth.Key ResponsibilitiesClient Relationship Management<ul><li>Serve as the primary point of contact for clients after project closure.</li><li>Maintain strong, ongoing relationships to build client trust and loyalty.</li><li>Provide regular progress updates and proactively address client concerns.</li></ul>Project Coordination (High-Level)<ul><li>Collaborate with Project Managers and Technical Leads to stay informed on delivery status.</li><li>Communicate milestones, risks, and timelines clearly to clients.</li><li>Ensure client expectations are aligned with project scope and delivery.</li></ul>Financial &amp; Invoicing<ul><li>Coordinate with the Finance team to ensure invoices are raised on schedule.</li><li>Follow up with clients for payment collections and resolve billing-related queries.</li><li>Track project financials to highlight risks of scope creep or overruns.</li></ul>Client Growth &amp; Retention<ul><li>Monitor client satisfaction and ensure high retention rates.</li><li>Identify upsell/cross-sell opportunities and coordinate with Sales for closures.</li><li>Maximize client lifetime value (CLV) by maintaining healthy client accounts.</li></ul>Internal Collaboration &amp; Reporting<ul><li>Report on client health, risks, and upsell opportunities to Sales Leadership.</li><li>Share client insights with Marketing, Sales, and Tech teams.</li><li>Maintain updated client records in CRM (GoHighLevel, HubSpot, etc.).</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Computer Science, or related field.</li><li>Strong communication, negotiation, and client relationship skills.</li><li>Ability to manage multiple client accounts simultaneously.</li><li>Familiarity with project management and CRM tools (e.g., GoHighLevel, Jira, Asana, Trello).</li></ul>Key Performance Indicators (KPIs)<ul><li>Client Satisfaction: Measured through regular client feedback/CSAT.</li><li>Retention Rate: Renewal or continuation of existing client accounts.</li><li>Invoice Timeliness: % of invoices collected within 30 days.</li><li>Upsell Opportunities: Value of new opportunities identified from existing accounts.</li><li>Internal Collaboration: Accuracy and timeliness of client reporting.</li></ul>Experience2 to 4 years of experience in Account Management, Client Success, or Business Development, ideally in IT/software services or software houses.Compensation Structure *<ul><li>Base Salary: Market-competitive fixed salary.</li><li>Performance Bonus (Monthly/Quarterly)</li><li>Client retention/renewals.</li><li>Bonus on upsells/cross-sells if identified by AM.</li></ul>*Why Join Us?<ul><li>At Phaedra Solutions, we believe in fostering growth&mdash;not just for our clients, but also for our people. As an Account Manager, you will:</li><li>Play a critical role in shaping long-term client partnerships.</li><li>Work in a collaborative and innovative environment with exposure to global clients.</li><li>Be empowered with autonomy to make strategic decisions that directly impact business growth.</li><li>Grow your career with mentorship, performance bonuses, and clear career progression.</li><li>Be part of a company that values people, progress, and purpose.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Account Manager: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Client Success Manager

First Due

<div><div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Department Name
<div>Client Success and Training
</div></div><div>Date Opened
<div>08/27/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Technology
</div></div><div>Remote Job
</div></ul></div><div><h3 class="jobSectionHeader">Job Description</h3>
<div>This is a remote position. 
<div><div> 
This is a remote role. First Due is seeking a tech-savvy leader to work as a Client Success Manager supporting some of our nation&rsquo;s leading public safety agencies. As a First Due Client Success Manager, you will be responsible for running the post-sale client relationship through Deployment, Training, and Support. Your main goal will be to ensure that the public safety agencies we work with are getting the most out of the First Due platform.
</div><div>The ideal candidate brings extensive experience from the Public Safety space. This position offers flexible hours that can complement a shift schedule. 
</div><div>The Role: 
</div><div><ul><li>Managing and developing long-term relationships with our public safety customers across North America. 
</li>
<li>Focusing on client retention and expansion activities to reduce churn and increase ARR. 
</li>
</ul></div></div><div><div><ul><li>Managing relationships with Chiefs, Firefighters, Administration, and IT regarding their needs for the First Due product. 
</li>
<li>Identifying upsell opportunities. 
</li>
<li>Coordinate with our Deployment team to set up customer accounts. 
</li>
<li>Lead training sessions for Chiefs, Officers, and Line Personnel on how to use the First Due platform. 
</li>
<li>Working with the Product Management team to prioritize customer requests and enhancements. 
</li>
</ul></div></div><div><div><ul><li>Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.</li> 
</ul></div><div>Qualifications and Experience: 
</div><div>You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships. Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product. You also have: 
</div><div><ul><li>5+ years of public safety experience 
</li>
<li>Technical experience managing or implementing software platforms 
</li>
</ul></div></div><div><div><ul><li>Project Management experience demonstrating that you are familiar with communication, training, coordination, and deadlines 
</li>
<li>Demonstrated excellent written, verbal communication and interpersonal skills 
</li>
<li>Strong organizational and time management abilities 
</li>
<li>Have a track record of meeting or exceeding goals. 
</li>
<li>A bachelor's or associate degree is preferred 
</li>
</ul></div></div><div>We welcome a diverse workforce! If you don&rsquo;t fit all the qualifications for the job listed above but feel you bring unique experience and perspective that would serve this role and First Due well, we encourage you to apply. 
 
</div> 
All applicants must be authorized to work for any US employer in the United States. Locality Media Inc. is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media Inc. participates in E-Verify. 
 
Physical Demands and Work Environment 
 
This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com . 
 
 
Working at First Due 
 
First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visi t www.firstdue.com to learn more. 
 
If you are a resident of California, Colorado, New Jersey, New York, or Washington, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis. 
 
About First Due 
 
First Due is re-imagining Fire and EMS by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, Response and more, First Due is leading the public safety software industry in transforming public safety through next-generation technology and innovation. 
 
Locality Media Inc. dba First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated. 
 
When you apply for a role at Locality Media, Inc. dba First Due, we will collect some personal data, including information from your application, resume, or LinkedIn profile. This information is used during the interview and candidate evaluation process for opportunities at First Due and is only shared internally. Please review our candidate privacy notice here . 
 
</div><div></div> 
 
<div><div>First Due is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.</div></div></div></div>

Cortech sols pvt ltd

We&rsquo;re seeking a dynamic and technically sound Client Success Manager (CSM) to join our team. In this client-facing role, you'll be the key bridge between our technical teams and prospective clients. You&rsquo;ll accompany our clients in the first meetings, understand their requirements, and help convert them into long-term partners.This role is ideal for someone who&rsquo;s not only great with people but also has a solid understanding of Python, AI/ML, and MERN stack technologies, enabling you to speak the language of both the client and our developers.Key Responsibilities:<ul><li>Represent the company in initial client meetings, acting as a trusted advisor and consultant.</li><li>Understand client requirements and clearly translate them into technical scopes.</li><li>Collaborate with internal tech teams to formulate project proposals and solutions</li><li>Drive client onboarding and ensure smooth handoff to project execution teams.</li><li>Maintain long-term relationships with clients by ensuring satisfaction and identifying growth opportunities.</li><li>Provide ongoing technical guidance and support throughout the client lifecycle.</li></ul>Required Skills &amp; Experience:<ul><li>2&ndash;3 years of experience in a client-facing role in tech or software services.</li><li>Strong communication and presentation skills, with a consultative sales approach.</li></ul>Working knowledge of:<ul><li>Python (basic scripting, use cases, libraries)</li><li>AI/ML concepts (understanding of model lifecycle, use cases)</li><li>MERN Stack (basic understanding of how frontend and backend integrate)</li><li>Ability to translate business problems into technical solutions.</li><li>A proactive, empathetic, and solution-focused mindset.</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree in Computer Science, Engineering, or a related field.</li><li>Experience working with startups, SaaS products, or tech service agencies.</li><li>Prior experience with pre-sales or technical sales is a plus.</li></ul>Why Join Us?<ul><li>Be at the frontline of innovation and tech consulting.</li><li>Work with a collaborative and high-performing team.</li><li>Opportunity to grow into leadership or strategic sales roles.</li><li>Competitive salary and performance-based bonuses.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs130,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>client handling : 2 years (Required)</li><li>Technical client management: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In personApplication Deadline: 15/08/2025

Technical Client Success Manager

TheKey

<div>For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. 
Essential Duties and Responsibilities:<ul><li>Manage the day-to-day client relationship and delivery of quality care</li></ul>
 Identifying and focusing on a holistic approach to client care with a focus on quality of life, including recommending new and/or specific avenues to improve client care and experience Conduct in person assessments with prospective clients, addressing their questions and
concerns, building relationships with their families, and converting them into active service with the organization.<ul><li>Utilize interpersonal relationships and communication skills to build rapport with the client and fortify the relationship with the client and the client&rsquo;s support system</li><li>Ensure that TheKey care team is up-to-date with all relevant information and the care plan is thoroughly documented and routinely updated</li><li>Collaboration and communication with internal and external customers on a regular proactive basis, including, daily, weekly, and/or monthly meetings, as appropriate</li><li>Consult with the client regarding their specific needs and preferences, experience and objectives, and evaluating potential solutions to client needs</li></ul>
 Acting as subject matter expert for all quality control and quality assurance matters Understand each new client&rsquo;s needs by conducting a thorough initial assessment or a review of previously completed assessment<ul><li>Follow the Start of Care Process to ensure a quality experience by providing extra support for new client cases to ensure complete client satisfaction</li><li>Conduct in-person client re-assessments and quality assurance visits that include but are not limited to a view of home safety assessments, the client&rsquo;s daily routines, and the client&rsquo;s preferences and needs.</li><li>Proactively assessing and reassessing client needs and referring the client to additional services, adjusting services, or adjusting caregiving staff</li><li>Communicate effectively with the interdisciplinary team to ensure an overall quality experience, including the best possible caregiver match, the accuracy of client billing, and long-term care insurance benefit utilization. Managing Caregiver introductions to clients and families and recommending additional training for caregivers as care needs evolve</li><li>Manage escalations and/or complaints from clients, caregivers, and others and utilizing their judgment and discretion to resolve them</li><li>Reviewing and adjusting the client rates as the care progresses with consideration of changing care needs; quality service, service issues, and overall client satisfaction</li></ul>
 Ensuring compliance with all state regulations and following all company guidelines Recommending and/or implementing policy and/procedures to address specific or a group of clients<ul><li>Look for cross-referral opportunities and other means of increasing business from new and existing clients</li><li>Support on-call and after-hours support as needed</li><li>Additional duties as assigned</li></ul>
Required Skills, Education, and Certifications:<ul><li>Bachelor&rsquo;s Degree in Human or Health Services or a related profession from an accredited university preferred or equivalent work experience</li><li>Excellent customer service and conflict resolution skills</li><li>Computer proficiency and ability to document accurate and timely notes in systems related to client visits</li><li>Current driver&rsquo;s license and proof of insurance</li></ul>
Base Pay: $70-78k/annual + Monthly Bonuses
 Preferred<ul><li>3 years experience in health care, elder care, social work, or related industry preferred</li></ul>
Physical Requirements:<ul><li>Ability to travel locally approximately up to 75% of the time</li><li>Ability to lift and carry up to 15-20 pounds</li><li>Ability to sit, stand, and walk for prolonged period of time throughout the workday</li><li>Ability to use standard office equipment</li></ul> 
Benefits for full time employees
<ul><li>Medical/Dental/Vision Insurance</li><li>
TouchCare VirtualCare</li><li>
Life Insurance</li><li>
Health Savings Account</li><li>
Flexible Spending Account</li><li>
401(k) Matching</li><li>
Employee Assistance Program</li><li>
PTO Plan for Non-Exempt Employees</li><li>
Flexible PTO Plan for Exempt Employees</li><li>
Holidays and Floating Holidays</li><li>
Pet Insurance</li></ul> 
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only:
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
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