client success manager

keep Company

<div><h1 class="jobSectionHeader">Client Success Manager</h1><h2 class="jobSectionHeader">
About Keep Company</h2>
Keep Company is on a mission to make human connection an intentional, scalable asset in every workplace. As a venture-backed SaaS platform recognized by Techstars, Forbes, and SHRM, Keep Company blends technology with coaching and mentoring to deliver transformative, measurable employee experiences at leading law and professional services firms. We help organizations accelerate culture, retention, and productivity&mdash;especially in moments that matter most.<h2 class="jobSectionHeader">
The Role</h2>
Keep Company seeks our first Client Success Manager to own and scale the customer experience lifecycle for our enterprise clients. You will lead customer success strategy and execution from onboarding through renewal, ensuring clients achieve value and success with our coaching and mentoring platform. This role blends strategic leadership with hands-on management of a remote support team, cross-functional collaboration, and continuous improvement of customer journeys.
You will work closely with Product, Engineering, Program Delivery, and Marketing teams to ensure smooth implementations, high adoption, and client satisfaction. As the voice of the customer internally, you will build scalable processes and feedback loops that enable Keep Company to grow efficiently while maintaining exceptional client relationships.<ul><li>
Role: Full Time</li><li>
Location: Hybrid preferred - 3 days/week at our Bethesda, MD headquarters. Open to remote candidates, as well.</li><li>
Compensation: Competitive salary + generous equity</li></ul><h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Lead end-to-end customer success including onboarding, implementation, adoption, and renewal</li><li>
Design and execute scalable implementation plans and client segmentation strategies for support tiers</li><li>
Manage, mentor, and grow a remote customer success support team with clear workflows and metrics</li><li>
Serve as executive sponsor for strategic accounts and conduct regular business reviews</li><li>
Partner cross-functionally to align platform configurations with client goals and drive adoption</li><li>
Build and maintain feedback loops from customer success to Product and Engineering teams</li><li>
Monitor key success metrics (CSAT, renewal rates, support response times) and implement continuous improvement initiatives</li><li>
Owning the full post-sale relationship and influencing renewal and GRR outcomes through strategic account plans.</li><li>
Monitoring leading indicators of churn risk and mobilizing internal teams to mitigate proactively.</li><li>
Partnering with Sales to surface and qualify expansion opportunities (cross-sell/upsell), grounded in demonstrated client value.</li><li>
Reporting on account health and contributing to quarterly business reviews with insights tied to renewal likelihood and client revenue trajectory.</li></ul><h2 class="jobSectionHeader">
About You</h2><ul><li>
8+ years of experience in customer success, account management, or enterprise SaaS implementation</li><li>
3+ years managing remote teams in customer-facing roles</li><li>
Strong communicator and collaborator comfortable influencing cross-functional teams and executives</li><li>
Experience with developing virtual client-facing Dashboards and reports in service of strategic growth and expansion opportunity</li><li>
Experienced with Client and Customer Success tools and platforms such as Zendesk, Intercom and HubSpot</li><li>
Familiarity with SaaS security and compliance standards (SOC2, GDPR) preferred</li><li>
Passionate about delivering outstanding client experiences and building scalable customer success operations</li><li>
HR tech or future-of-work experience is a plus</li></ul><h2 class="jobSectionHeader">
Required Attributes for Success</h2><ul><li>
Customer Obsession: Deeply empathetic to client needs, translating feedback into action and building trust throughout the customer journey.
</li><li>Adaptability &amp; Initiative: Thrives in ambiguity, eagerly takes ownership of new challenges, and proactively establishes scalable processes.
</li><li>Cross-Functional Communication: Communicates clearly and builds collaborative relationships across teams to advocate for customer outcomes.
</li><li>Analytical Problem-Solving: Uses data and insight to anticipate issues, measure impact, and drive continuous improvement in customer experience.</li></ul><h2 class="jobSectionHeader">
Why Keep Company?</h2><ul><li>
Play a pivotal leadership role shaping the future of workplace connection and culture</li><li>
Be part of a founder-led startup with renowned clients and measurable impact</li><li>
Competitive salary, significant equity, medical/dental/vision, 401k, and flexible PTO</li><li>
Hybrid work schedule and a highly supportive, mission-driven team</li><li>
Regular team events, constant opportunities to grow, and plenty of celebration</li></ul>
YYKcgP2Zvn</div>

Client Success Manager

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple,
 
 
 Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource
 
 
 coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Customer Success Manager 2:
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
 </li>
 <li>
 Creating quotations, processing sales orders, responding to RFQs.
 </li>
 <li>
 Deal Registrations for major OEMs.
 </li>
 <li>
 Maintaining and updating customer price books.
 </li>
 <li>
 Own overall operational account(s) health
 </li>
 <li>
 Internal reporting to ensure key SLA and metrics are being met.
 </li>
 <li>
 Conduct operationally focused business reviews routinely with Account manager and Client.
 </li>
 <li>
 Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
 </li>
 <li>
 Listen for customer pain points and coordinate the appropriate resources to alleviate.
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Provide quick resolution to client concerns.
 </li>
 <li>
 Coordinate with internal operational teams to minimize risks.
 </li>
 <li>
 Performance Management
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Ensure support consistency across assigned accounts.
 </li>
 <li>
 Measure performance against SLAs
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Own and manage the client operational relationship.
 </li>
 <li>
 Consistent engagement with key operational contacts at the client
 </li>
 <li>
 Understanding of client&rsquo;s needs and Zones operational offerings
 </li>
 <li>
 Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
 </li>
 <li>
 Ensuring any client-related issues are properly addressed to the satisfaction of the client.
 </li>
 <li>
 Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
 </li>
 <li>
 Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
 </li>
 <li>
 Ensure account documentation is up to date and accurate.
 </li>
 <li>
 Identify opportunities for account development.
 </li>
 <li>
 Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
 </li>
 <li>
 Drive account entanglement through the expansion of operational offerings
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
 </li>
 <li>
 Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
 </li>
 <li>
 Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 3 years of customer service and/or account management experience
 </li>
 <li>
 Familiarity with order fulfillment, corporate purchasing
 </li>
 <li>
 Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
 </li>
 <li>
 Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Experience presenting to top-tier clients.
 </li>
 <li>
 Ability to work with little or no supervision.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 2:00 PM to 10:30 AM (Pk time)
</div>

Client Success Manager – 2

Visa

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
The Client Success Manager at Visa Acceptance Platform provides high quality technical, service and project support to our partners and clients, demonstrating technical knowledge of Visa Acceptance products and services.
The Client Success Manager will be responsible for taking a proactive approach with an assigned list of high profile clients to ensure they are receiving the most comprehensive support possible. 
The will support the full breadth of our suite of payment processing and risk management products and services, tailoring the product information to the merchants they support.<ul><li>
Partnership with the Account Executive team, also identifies Visa products and solutions that can help address client operational challenges.</li><li>
Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of Visa Acceptance Platform / CyberSource's key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings</li><li>
Liaise with clients alongside the commercial Account Manager, representing CyberSource&rsquo;s products and services from both a technical and software integration perspective</li><li>
Manage technical communications with the client&rsquo;s technical team, project team, customer services team and senior executives</li><li>
Proactively resolve business &amp; technical problems</li><li>
Manage new merchant implementations and provide consultative payment guidance to client base</li><li>
Manage technical escalation and issue management with global front-line support teams</li><li>
Meet with existing clients for regular and ad-hoc service related reviews</li><li>
Understand the clients&rsquo; core business and vertical and develop strategies where CyberSource can add value</li><li>
Project-manage larger customer engagements involving internal development teams or third party developers</li><li>
Enter case information into the CRM to ensure appropriate resolution management</li><li>
Offer best practice advice on CyberSource products and services and the vertical</li><li>
Advocate and drive product enhancement requests with our cross-functional teams</li><li>
Achieve and maintain CYBS product / process knowledge expert status</li><li>
Own and maintain Service Delivery Plan for each client</li><li>
Suggest and drive process improvement within the team</li></ul>
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 
Qualifications 
<ul><li>
Foundational knowledge of payments processing, high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.</li><li>
E-commerce acquiring background and Technical Acumen</li><li>
3-5 years payments experience with university degree or equivalent experience</li><li>
Well demonstrated Technical Support or Account Management experience</li><li>
Able to skillfully prioritize and manage concurrent projects and issues.</li><li>
Excellent written and verbal communication skills</li><li>
Experience in working with cross-functional/cross-departmental and virtual teams</li><li>
Programming language knowledge and Card-not-present (e-commerce or payment gateway) experience is strongly preferred.</li><li>
Self-starter with strong organization and resolution management skills</li><li>
Arabic Speaker preferred</li><li>
Must demonstrate strong complex problem-solving capabilities</li></ul> 

Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Client Success Manager 1:
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skill
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 9:00 PM to 6:00 AM (Pk time)
</div>

Client Success Manager – 1

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview: 
 
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management. 
What you&rsquo;ll do as the Client Success Manager 1:
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner</li><li>
Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery</li><li>
Meet or exceed customer/contract SLAs on Order placement</li><li>
Continuously monitor open orders and expedite where needed</li><li>
Provide comprehensive and timely communication to customers and Sales</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog</li><li>
Be the first and primary line of contact on all customer issues and concerns</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect</li><li>
Process project worksheets for inventory allocations</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs</li></ul>
What you will bring to the team:<ul><li>
Experience in Enterprise level sales</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements</li><li>
Excellent organization skills and process expertise</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines</li><li>
Excellent verbal and written communication skills</li><li>
Ability to negotiate, influence, and persuade</li><li>
Analytical with excellent problem-solving skill</li><li>
Ability to work with little or no supervision</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Job timings: 9:00 PM to 6:00 AM (Pk time)</div>

Beyond Media Global LLC - New Jersey

About Beyond Media Global (BMG) Beyond Media Global (BMG) is a full-stack global digital marketing agency and technology services provider driven by one motto: Ambition Ignited. We are a tight-knit community of designers, inventors, and campaign philosophers who merge data-driven performance with cutting-edge technology. As a Google Premier Partner and Meta Business Partner, we service clients from startups to Fortune 500s, engineering the digital platforms and marketing engines that power their growth. From our office in Paramus, NJ, we are looking for a strategic, technical, and client-obsessed leader to join our team and drive measurable success for our key accounts.The Role: What You'll Do As a Client Success Manager, you are the primary strategic partner for our clients, acting as the bridge between their business ambitions and BMG's technical and marketing delivery teams. You are not just a relationship manager; you are a growth architect. Your portfolio will be focused on clients who have complex needs spanning Search Engine Optimization (SEO), HubSpot-powered marketing automation, and custom technology development (e.g., e-commerce builds, API integrations). Your job is to ensure we deliver transformative results, retain and grow our clients, and solidify BMG's position as an indispensable partner. Key ResponsibilitiesClient Strategy &amp; Leadership:<ul><li>Serve as the lead point of contact and trusted advisor for your client portfolio.</li><li>Develop a deep understanding of clients' business models, industries, and growth objectives.</li><li>Proactively develop and present long-term strategic roadmaps that leverage SEO, HubSpot, and our tech capabilities to achieve client goals.</li><li>Lead strategic client meetings, QBRs (Quarterly Business Reviews), and performance check-ins, translating complex data into actionable insights and narratives of value.</li></ul>SEO Program-Level Oversight:<ul><li>Partner with the SEO team to oversee the strategy and performance of client campaigns.</li><li>Communicate the &quot;why&quot; behind our SEO strategy, including our forward-thinking approach to Generative Engine Optimization (GEO) and AI Optimization (AIO).</li><li>Analyze performance data to identify new opportunities for organic growth (technical, on-page, and off-page) and articulate this value to the client.</li></ul>HubSpot &amp; Marketing Automation:<ul><li>Act as the client-facing subject matter expert on HubSpot.</li><li>Collaborate with clients to map their customer journey and architect seamless HubSpot integrations (marketing, sales, and service hubs).</li><li>Advise on lead-nurturing workflows, marketing automation, and reporting strategies that turn their CRM into a predictable growth engine.</li></ul>Tech Development Project Management:<ul><li>Oversee the success of tech projects, from bespoke Shopify e-commerce builds to complex Python-based data integrations.</li><li>Work with our engineering and development teams to translate client business requirements into technical specifications.</li><li>Manage client expectations, project timelines, and communication loops, ensuring tech projects are delivered on time, on budget, and to the client's satisfaction.</li></ul>Commercial &amp; Account Growth:<ul><li>Proactively identify and cultivate opportunities for account expansion, whether through new services, projects, or retainers.</li><li>Lead the renewal and contract negotiation process for your clients.</li><li>Ensure client retention, health, and profitability across your portfolio.</li></ul>What We're Looking For: Qualifications<ul><li>Experience: 3-5+ years of experience in a Client Success, Account Management, or strategic Project Management role within a digital agency or B2B tech environment.</li><li>HubSpot Expertise: Must be highly proficient with the HubSpot platform. Proven experience managing or advising on HubSpot implementations (Marketing Hub, Sales Hub) is required. (HubSpot certifications are a major plus).</li><li>SEO Acumen: A strong, strategic understanding of modern SEO principles (technical, content, authority) and the ability to confidently discuss SEO performance and strategy with clients.</li><li>Technical Fluency: You must be &quot;tech-savvy.&quot; You're not required to be a developer, but you need to be comfortable discussing technical development projects (e.g., websites, e-commerce, APIs, data integrations) with both clients and internal engineering teams.</li><li>Strategic Mindset: You're a &quot;big picture&quot; thinker who can connect client's business problems to tangible digital solutions.</li><li>Communication &amp; Presence: Exceptional verbal and written communication. You have a confident, professional presence and are skilled at presenting data, ideas, and strategies to executive-level audiences.</li><li>Leadership &amp; Proactivity: You are a self-starter who takes ownership of client relationships and outcomes. You don't wait for problems to happen; you anticipate them.</li></ul>Bonus Points:<ul><li>Experience with e-commerce platforms (especially Shopify).</li><li>Familiarity with performance marketing (PPC, Paid Social).</li><li>Experience with project management tools (e.g., Asana, Jira, Monday.com).</li></ul>Why Join BMG?<ul><li>Be an Inventor: We're not a &quot;set it and forget it&quot; agency. You'll be working with a team that builds cutting-edge, custom solutions.</li><li>Global Impact, Local Team: Be part of a global company with a tight-knit, ambitious team in Paramus.</li><li>Career Growth: We are committed to developing our people, providing clear paths for advancement in a high-growth industry.</li><li>Competitive Compensation: We offer a competitive salary, benefits package, and performance incentives.</li></ul>How to Apply Ready to ignite your ambition? Please send your resume and a brief cover letter to recruitus@bmgww.com. In your cover letter, please briefly describe a complex client problem you solved that involved integrating technology, marketing automation (like HubSpot), or SEO.Beyond Media Global LLC is an equal-opportunity employer. We are committed to creating an inclusive environment for all employees and celebrate diversity in all its forms.Job Type: Full-timePay: $80,000.00 - $100,000.00 per yearBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Ability to Commute:<ul><li>Paramus, NJ 07652 (Required)</li></ul>Ability to Relocate:<ul><li>Paramus, NJ 07652: Relocate before starting work (Preferred)</li></ul>Work Location: In person

VLINQ DIGITAL (PRIVATE) LIMITED

Core Purpose:Owns the strategic relationship with clients, ensuring satisfaction, adoption, retention, and growth. Serves as the customer&rsquo;s voice inside the company, proactively driving governance, risk mitigation, and expansion opportunities while ensuring delivery teams stay aligned with client expectations.Responsibilities1. Client Relationship &amp; Advocacy<ul><li>Act as the primary point of contact for client executives and decision-makers.</li><li>Build trust-based relationships, positioning the company as a strategic partner.</li><li>Proactively anticipate client needs, concerns, and future demand.</li><li>Serve as the internal advocate for client interests across delivery and project teams.</li></ul>2. Governance &amp; Reporting<ul><li>Lead governance cadence: Monthly/Quarterly Business Reviews (MBRs/QBRs) with actionable insights.</li><li>Present SLA dashboards, service performance trends, and improvement plans in partnership with the SDM.</li><li>Ensure transparency of delivery performance, risk status, and commercial health.</li></ul>3. Growth &amp; Commercial Alignment<ul><li>Identify and pursue upsell, cross-sell, and expansion opportunities.</li><li>Support renewals and contract extensions by aligning service performance with client business objectives.</li><li>Collaborate with sales/commercial teams on account growth strategies.</li></ul>4. Escalation &amp; Risk Mitigation<ul><li>Act as first escalation point for strategic issues affecting the client relationship.</li><li>Partner with SDM to ensure operational escalations are resolved with corrective/preventive actions.</li><li>Maintain client risk registers, ensuring proactive mitigation strategies.</li></ul>5. Internal Alignment &amp; Enablement<ul><li>Provide client insights to internal teams (service, delivery, project management).</li><li>Ensure client feedback loops are closed with measurable improvements.</li><li>Align with PM on project milestones, risks, and client updates.</li></ul>6. Continuous Improvement &amp; Value Delivery<ul><li>Ensure services are not only delivered but also demonstrate measurable business value for the client.</li><li>Promote adoption of new processes, technologies, or service enhancements that benefit the client.</li><li>Benchmark against industry standards and share best practices with clients.</li></ul>REQUIREMENTS (MUST HAVE /MANDATORY)<ul><li>6&ndash;8 years of experience in account management, client success, or customer-facing roles in IT services.</li><li>Proven track record of managing enterprise/global client relationships.</li><li>Strong governance skills: QBRs, executive reporting, client presentations.</li><li>Ability to self-initiate, proactively engage, and drive improvements without waiting for escalation.</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Analytical mindset &mdash; able to interpret SLA metrics, ticket data, and client usage trends.</li></ul>REQUIREMENTS (NICE TO HAVE / PREFFERED)<ul><li>Experience working with international clients across US/EMEA.</li><li>Familiarity with CRM systems (Salesforce, HubSpot, Dynamics).</li><li>Commercial acumen &mdash; understanding of renewals, upsell mechanics, and account profitability.</li><li>Exposure to multi-vendor environments and global IT service models.</li><li>Knowledge of ITIL processes (to understand service reports).</li></ul>Job Type: Full-timeWork Location: In person

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