client success manager

CrelioHealth

<div>Role: Customer Success Manager (CSM) 


Experience: 2 &ndash; 5 Years

Location: Pune (Baner)

Department: Customer Success 


Role Overview

We are looking for a performance-driven Customer Success Manager (CSM) who will be responsible for driving Retention, Adoption, Engagement, Advocacy, Support Excellence and Revenue Growth across assigned accounts. The ideal candidate will own the complete post-sales lifecycle &mdash; from onboarding and product adoption to renewals, expansion, and advocacy &mdash; ensuring measurable business outcomes for customers. 

<ul>
<li>Key Responsibilities 
1. Retention &amp; Revenue Ownership</li>
<li>Own Gross Revenue Retention and minimise churn.</li>
<li>Ensure 100% renewals before expiry.</li>
<li>Conduct regular health checks and proactively mitigate risks.</li>
<li>Drive structured recovery plans for at-risk accounts. 
 
2. Product Adoption &amp; Value Realisation</li>
<li>Improve the Adoption Health Score across accounts.</li>
<li>Drive active usage of LIMS, Inventory, and key modules.</li>
<li>Enable customers through structured training and best practices.</li>
<li>Partner with Product &amp; Engineering to resolve recurring gaps. 
 
3. Client Engagement &amp; Relationship Management</li>
<li>Maintain disciplined engagement cadence (MBR/QBR).</li>
<li>Lead executive-level QBRs with decision-makers.</li>
<li>Expand multi-threaded stakeholder relationships.</li>
<li>Conduct strategic site visits for high-value accounts. 
 
4. Advocacy &amp; Customer Marketing</li>
<li>Capture structured feedback and testimonials.</li>
<li>Drive case studies, G2 reviews, and referrals.</li>
<li>Convert satisfied clients into brand advocates.</li>
<li>Identify cross-sell opportunities. 
 
5. Support &amp; SLA Governance</li>
<li>Ensure strict SLA adherence and ticket ownership.</li>
<li>Maintain clear communication and closure confirmation.</li>
<li>Align ticket closures with CSAT goals.</li>
<li>Act as an escalation bridge between the client and internal teams. 
 
6. Growth &amp; Expansion</li>
<li>Drive MRR growth through upsell &amp; cross-sell.</li>
<li>Identify expansion opportunities within accounts.</li>
<li>Convert delivered value into measurable revenue growth. 
 
Job Specifications</li>
<li>2+ years of experience in Customer Success / Account Management / SaaS.</li>
<li>Proven track record in retention, renewals, and revenue expansion.</li>
<li>Strong analytical skills &mdash; ability to interpret data, health scores, and customer insights.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Experience handling customer escalations professionally.</li>
<li>Organised, process-oriented, and execution-focused.</li>
<li>Proactive problem solver with an ownership mindset.</li>
<li>Self-starter and collaborative team player.</li>
<li>Comfortable working in shifts if required.</li></ul></div>

Customer Success Manager

Prime Gate

<div>We are seeking a proactive, client-focused Account Manager to join our team. The successful candidate will manage client relationships, drive account growth, and coordinate internal teams to ensure exceptional service delivery. This full-time role requires strong communication, strategic thinking, and organizational skills in a collaborative environment, with opportunities to influence product and service offerings.<h3 class="jobSectionHeader">
Account Manager Responsibilities &mdash; client relationship management, account growth</h3><ul><li>
Serve as the primary point of contact for a portfolio of clients, building trusted relationships and understanding client goals, priorities, and success metrics.</li><li>
Develop and execute account plans that align client objectives with company capabilities, driving retention, expansion, and renewal opportunities.</li><li>
Coordinate cross-functional teams including sales, product, customer success, implementation, and operations to deliver coordinated outcomes and timely resolutions.</li><li>
Conduct regular account reviews, business reviews, and strategy sessions to present performance, insights, and recommendations for optimization.</li><li>
Monitor account health metrics, usage trends, and KPIs; identify risks and opportunities and implement action plans to improve client satisfaction and value realization.</li><li>
Prepare and distribute account documentation, status reports, forecasts, and renewal materials; maintain accurate records in CRM and collaboration tools.</li><li>
Manage contract renewals, pricing discussions, and scope changes while partnering with legal and finance to ensure compliance and profitable terms.</li><li>
Act as client advocate internally, escalating issues appropriately and influencing product and service enhancements based on client feedback.</li><li>
Mentor and support junior account staff, sharing best practices and contributing to continuous improvement of account management processes.</li></ul><h4 class="jobSectionHeader">
Required Qualifications:</h4><ul><li>
Bachelor&rsquo;s degree in business, marketing, communications, or a related field, or equivalent experience.</li><li>
3+ years of account management, client success, or sales experience managing mid-market or enterprise clients with Telecom and bank sector Experience.</li><li>
Proven track record of meeting or exceeding retention and growth targets; experience with upsell and renewal processes.</li><li>
Strong written and verbal communication skills with experience presenting to diverse stakeholders and executive sponsors.</li><li>
Demonstrated ability to manage multiple accounts concurrently and prioritize competing client needs.</li><li>
Experience with CRM and account management tools (Salesforce, HubSpot, or equivalent) and collaboration platforms (Slack, Teams, Confluence).</li><li>
Excellent problem-solving, negotiation, and conflict-resolution skills.</li><li>
Proficiency in Microsoft Office suite (Excel, Word, PowerPoint) and data-driven reporting.</li></ul><h5 class="jobSectionHeader">
Certification &amp; Skills Requirements:</h5><ul><li>
Certifications in customer success, sales, or account management (e.g., CSAM, NASP) are a plus.</li><li>
Experience in SaaS, technology, professional services, or B2B environments preferred.</li><li>
Familiarity with contract negotiation, pricing strategies, and vendor management.</li><li>
Comfort working with cross-functional and distributed teams; remote collaboration experience is beneficial.</li><li>
Ability to translate client needs into actionable product and service improvements and to drive measurable outcomes.</li></ul></div>

Account Manager

Foodics

<div>
 
 Who Are We❓
 
 
 
 We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 We are looking to hire a tech-savvy customer-passionate Customer Success Leader in Egypt to support the team in providing our clients with the smoothest experience!
 
 
 This person will be handling accounts, supporting the on-boarding process working hand-in-hand with the Onboarding team. As well as working closely with a wide collection of tech-driven F&amp;B outlets all over Egypt.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Professionally manage your team of Customer Success consultants who build customer relationships with a portfolio of assigned accounts, fostering a culture of excellence and customer-centricity
 </li>
 <li>
 Make sure your team meets and exceeds customer retention goals and ensure consistently high retention rates and increase the total NRR and ARR
 </li>
 <li>
 Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle
 </li>
 <li>
 Analyze customer feedback and data to drive continuous improvement in our products and services
 </li>
 <li>
 Provide regular reports and insights to senior management on key customer metrics and trends
 </li>
 <li>
 Gain a thorough understanding of assigned client's needs, business objectives, and processes to ensure that they successfully adopt and deploy Foodics
 </li>
 <li>
 Ensure that customers derive maximum value from Foodics and collaborate with the sales team to help upsell additional services, integrations, and features
 </li>
 <li>
 Identify risks to client success and aggressively/proactively engage the client whenever there's an identified retention issue
 </li>
 <li>
 Develop and execute retention plans for customers who may be at risk
 </li>
 <li>
 Drive resolution of escalated account issues in coordination with Billing, Support, and other departments
 </li>
 <li>
 Gain and maintain an expert knowledge of Foodics products and services
 </li>
 <li>
 Be a voice for the customers internally and help senior leadership understand product concerns, shortcomings, and missing features that are important to the customers
 </li>
 <li>
 Manage contract related inquiries, questions, and issues from clients and other departments
 </li>
 <li>
 Liaise with other team leaders to make sure that Foodics clients are getting the best service possible
 </li>
 <li>
 Stay up-to-date with industry trends and best practices in customer success and restaurant management technology
 </li>
 <li>
 Act as the primary point of contact for "Code Red" account escalations, providing a calm, authoritative presence for disgruntled clients while negotiating win-win resolutions
 </li>
 <li>
 Empower the team with clear "Escalation Paths," defining exactly when and how a technical or billing issue should be moved up the chain to deliver the best customer experience for the clients
 </li>
 <li>
 Orchestrate cross-departmental "War Rooms" for complex deployments or accounts requiring multi-disciplinary support (e.g., bridging the gap between Tech Support and Product for a specific bug)
 </li>
 <li>
 Facilitate Business Reviews (QBRs) for high-value stakeholders, translating technical usage data into strategic business value for the client's C-suite
 </li>
 <li>
 Collaborate with the Finance &amp; Billing departments to streamline the "Quote-to-Cash" process for renewals, ensuring a frictionless experience for the client
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 BS Degree in Information Technology, Management Information System, Business or relevant field
 </li>
 <li>
 Minimum of 3 years as a team lead/manager in Customer Success or Account Management functions for a technology company, preferably a SaaS company
 </li>
 <li>
 Experience managing a diverse team of account managers/customer success consultants scattered over different cities
 </li>
 <li>
 Experience with account portfolio planning, management, and prioritization
 </li>
 <li>
 High attention to details and willingness to get "in the weeds" to fix a problem
 </li>
 <li>
 Knowledge of customer success best practices
 </li>
 <li>
 Experience driving client adoption of technology or software product
 </li>
 <li>
 Exceptional communication and relationship management skills
 </li>
 <li>
 Fluent in English and Arabic is a must
 </li>
 <li>
 Passion for food and restaurants
 </li>
 <li>
 Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously
 </li>
 <li>
 Must be flexible to work in a fast-paced and evolving environment
 
 
 </li>
 </ul>
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in-office, and hybrid work setups
 </li>
 <li>
 We offer highly competitive compensation packages, including bonuses and the potential for shares
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

Customer Success Lead

IT Goals

Role Overview: As a Customer Success &amp; Onboarding Associate, you will play a crucial role in ensuring the success of internetvista&rsquo;s clients by guiding them through the onboarding journey on the internetvista and PeppolEDGE platforms. These platforms support external monitoring and electronic data interchange (EDI), including e-invoicing via the Peppol protocol, enabling clients to automate and streamline their business processes.Working closely with the Sales, IT, and Customer Success teams, you&rsquo;ll help clients effectively adopt our platforms, ensuring a seamless experience from initial setup to full utilization.You&rsquo;ll be responsible for managing the Customer Onboarding Journey, helping clients integrate with our platforms, and providing exceptional support to ensure satisfaction and retention.Key Responsibilities:Customer Success &amp; Onboarding:● Manage the end-to-end customer onboarding journey on the internetvista and PeppolEDGE platforms.● Guide clients through platform setup, configuration, and integration, ensuring they understand key features and workflows for on-line external monitoring and EDI processes, including Peppol e-invoicing.● Serve as the main point of contact for onboarding-related queries, providing timely support and resolution through Zendesk and other communication channels.● Collaborate with the Sales, IT and Customer Success teams to ensure a smooth handover from sales to onboarding and align on client expectations.● Gather client feedback during onboarding to improve processes and inform platform enhancements.● Work closely with technical teams to troubleshoot issues, optimize onboarding experiences, and ensure successful platform adoption.Customer Journey Monitoring:● Track and document onboarding progress for each client, ensuring milestones are met efficiently.● Identify potential challenges or bottlenecks in the onboarding process and proactively suggest improvements.● Maintain accurate records of onboarding activities, interactions, and client feedback.Compliance Requirements:● Apply ISMS procedures and requirements in daily onboarding activities.Qualifications:● 3-5 years of experience in Customer Success, Customer Service, or Onboarding roles, preferably within SaaS or digital companies. Experience in CRM and project management tools (e.g. Zendesk, Salesforce, JIRA Atlassian).● Experience managing client onboarding journeys and delivering technical support in EDI, monitoring, or SaaS environments.● Familiarity with e-invoicing standards such as Peppol is a strong advantage.● Ability to work autonomously while collaborating effectively with Sales, IT and Customer Success teams.Desired Skills:● Strong digital and IT skills, including proficiency with Google Suite.● Excellent English communication skills, both verbal and written, with the ability to translate technical concepts into customer-friendly language. French knowledge is a strong advantage.● Comfortable working in an international, multi-platform environment, with customers mainly in Europe, but also in the US and Middle East.Job Type: Full-time

SaaS Customer Success & Onboarding Associate

Scorpion

<div><div><h3 class="jobSectionHeader">About Us</h3>
<div>Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.</div></div><h3 class="jobSectionHeader">
About the Role</h3>

As a Business Growth Advisor, you'll partner with Account Managers to empower Scorpion's Home Services to achieve their growth ambitions. Leveraging Scorpion's cutting-edge digital marketing solutions&mdash;including web design, CMS, SEO, SEM, social media advertising, reputation management, email marketing, and website chat&mdash;you will identify growth opportunities, present tailored strategies, and drive impactful results.

In this role, you'll focus on nurturing client relationships, interpreting data, and aligning marketing tactics with client goals. By collaborating with Account Managers and fostering trusted partnerships, you will help clients maximize the value of Scorpion's services, setting them up for long-term success.
<h3 class="jobSectionHeader">
What Your Success Will Look Like</h3>
<ul><li>Client Strategy and Growth
<ul><li>Lead high-level strategic consultations with clients to align digital marketing investments with their broader business objectives.</li>
<li>Showcase the ROI of increased marketing investments by linking strategies to measurable revenue growth.</li>
</ul></li></ul><ul><li>Upsell and Expansion
<ul><li>Collaborate with Account Managers to identify and pursue tailored upsell opportunities that meet client needs using data-driven insights.</li>
</ul></li></ul><ul><li>Data-Driven Consulting
<ul><li>Leverage Scorpion's proprietary analytics platforms to analyze complex data, generate clear insights, and create customized reports.</li>
<li>Present actionable recommendations that simplify data for clients and highlight impactful strategies.</li>
</ul></li></ul><ul><li>Team Collaboration and Leadership
<ul><li>Partner with internal teams&mdash;including product, data, and marketing&mdash;to deliver seamless, comprehensive solutions for clients.</li>
<li>Model for Account Managers upselling techniques and client engagement strategies.</li>
</ul></li></ul><ul><li>Process and Framework Development
<ul><li>Develop and refine frameworks and SOPs to streamline efforts and illustrate the role's business impact.</li>
<li>Contribute to cross-functional initiatives that enhance client experiences and improve internal processes.</li>
</ul></li></ul><ul><li>Vertical Knowledge
<ul><li>Home Service Product Expertise: Build deep knowledge of Scorpion's digital marketing products and services, enabling you to deliver tailored recommendations across Home Services verticals such as roofing, solar, HVAC, plumbing, and more</li>
</ul></li></ul><h3 class="jobSectionHeader">Who You Are And What You Bring 
</h3>
<ul><li>Education
<ul><li>Bachelor's degree in Marketing, Business, or a related field, or equivalent practical experience.</li>
</ul></li></ul><ul><li>Experience
<ul><li>3+ years of inside sales experience and experience in account growth or consultative sales.</li>
<li>Demonstrated success in exceeding performance targets and delivering client-focused solutions.</li>
<li>In-depth knowledge of digital marketing strategies, including SEO, online advertising, content marketing, and analytics.</li>
<li>Proficient in CRM tools, data analytics platforms, and presentation software.</li>
</ul></li></ul><ul><li>Skills
<ul><li>Skilled at interpreting data and generating actionable insights.</li>
<li>Strong written and verbal communication skills, with the ability to build trust-based relationships.</li>
<li>Collaborative mindset, with a proven ability to work effectively with cross-functional teams.</li>
<li>Proactive approach to problem-solving, with a commitment to personal and professional growth.</li>
</ul></li></ul><h3 class="jobSectionHeader">Our Scorpion Values</h3>
<ul><li>Winning Mindset: When our clients win, we win.</li>
<li>Genuine Care: We only succeed when we are truly invested in our clients and each other.</li>
<li>Unmatched Results: We deliver more than expected&ndash;and then some&ndash;driving the best results and impacting lives.</li>
<li>Constant Improvement: We believe there is always a better way. We learn we ask &quot;What if?&quot; we build and then do it again.</li>
<li>Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.</li>
</ul><h3 class="jobSectionHeader">Compensation</h3>

We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.
<ul>
<li><div>The base salary is $70,000 (entry-level) - $80,000 (highly experienced). This position's base salary + annual variable is $113,000.00 (entry-level) - $123,000.00 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary + annual variable range for the role. Hiring at the maximum of the range would not be typical in order to allow for future &amp; continued salary growth.
</div>
</li></ul><div><div><h3 class="jobSectionHeader">Our Benefits</h3>

We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy&mdash;today and tomorrow.
<ul>
<li>100% employer-paid medical, dental, and vision insurance</li>
<li>Flexible paid time off, so you can rest, relax, and recharge away from work</li>
<li>Paid parental leave</li>
<li>Paid cell phone and service</li>
<li>Remote office allowance</li>
<li>Professional development and development courses</li>
<li>Regular manager check-ins to drive performance and career growth through Lattice</li>
</ul></div><div>Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.</div>
<div></div>
<div>Reasonable Accommodations</div>
<div></div>
<div>Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.</div></div></div>

Business Growth Advisor

Thomson Reuters

<div>Are you passionate about building meaningful relationships and empowering customers to achieve their goals, while driving success for both them and the company? 
 
Customer Success is not just a function or team at Thomson Reuters, but also our reason for doing business. We measure our success based on the prioritization of our customers' needs and goals. The relationship we create with our customers determines the future benefits for them and our company.
 
 
The Customer Success Manager (CSM) is assigned a book of business specific to Concierge and/or Advisory customers, responsible for the development of customers' knowledge on their suite of offerings. The CSM will manage these customers to drive performance towards Thomson Reuters' strategic objectives and retention goals. This will require the management of multiple projects with strong business acumen to remove obstacles interfering with the growth and retention of customers.
 
 
About the Role:
 
In this opportunity as a Customer Success Manager , you will:
<ul><li>Partner with customers to define success, deliver educational activities throughout their lifecycle, and track progress toward business outcomes.
</li><li>Develop and share best practices and Customer Success Plans, collaborating with internal teams like Sales and Professional Services.
</li><li>Monitor customer health by tracking usage data and escalating critical concerns, using insights to drive strategic adjustments.
</li><li>Identify and activate commercial growth opportunities, recommending improvements based on customer maturity and working closely with the commercial team.
</li><li>Ensure customers receive maximum value from their investment, driving retention and growth through tailored engagement and collaboration.
</li><li>Leverage technology tools (e.g., Gainsight, Salesforce) to manage client information, pipeline, and financial forecasts accurately.
</li><li>Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives. 
</li></ul> 
About You:
 
You are a fit for the role of Customer Success Manager if you have:
<ul><li>8+ years of professional experience, with a minimum of 3 years&rsquo; experience in customer success
</li><li>Direct Tax experience
</li><li>4-year college degree required, master&rsquo;s degree or equivalent preferred
</li><li>Gainsight, or Salesforce user experience a plus
</li><li>Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications, a plus
</li><li>Experience working in and around cloud software solutions and cloud delivery models
</li><li>Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving.
</li><li>Ability to travel, 25%
</li></ul>#LI-BS1
What&rsquo;s in it For You?
<ul><li>Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
</li><li>Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&rsquo;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
</li><li>Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
</li><li>Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
</li><li>Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
</li><li>Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. 
</li></ul>In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&amp;D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption &amp; Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations.&amp;#xa;&amp;#xa;For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $93,100 USD - $172,900 USD.&amp;#xa;&amp;#xa;Pay is positioned within the range based on several factors including an individual&rsquo;s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.&amp;#xa;This is inclusive of both base pay and any target sales incentive.&amp;#xa;
This job posting will close 04/30/2026.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com</div>

Customer Success Manager, Corporate Tax

Value Engineering

Job Description<ul><li>Support the Client Success team in managing day-to-day communication with clients.</li><li>Understand client requirements and assist in ensuring timely delivery of solutions.</li><li>Coordinate with internal teams (Engineering, Support, and Operations) to address client needs and concerns.</li><li>Assist in tracking and reporting client satisfaction, retention, and engagement metrics.</li><li>Participate in client onboarding and training sessions to ensure a smooth experience.</li><li>Maintain client information in CRM systems and support documentation of feedback and service improvements.</li><li>Learn and apply best practices for client relationship management and service excellence.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field.</li><li>Fresh graduates or candidates with up to 1 year of experience in a client-facing or support role are encouraged to apply.</li><li>Strong communication skills (verbal and written) in English.</li><li>Willingness to work in US Shift (6 PM to 3 AM) or AUS Shift (3am to 12pm) to support international clients.</li><li>Basic understanding or familiarity with CRM systems (e.g., Salesforce, HubSpot) will be an advantage.</li><li>Positive attitude, eagerness to learn, and passion for delivering exceptional client experiences.</li><li>Female candidates are encouraged to apply.</li></ul>Work Location: In personBenefits<ul><li>Transport Facility for female employees</li><li>Competitive Salary Package</li><li>Structured Growth Plan</li><li>Supportive and collaborative work environment</li><li>Exposure to international projects and best practices</li></ul>Job Type: Full-timeWork Location: In person

Client Success Associate

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