client success manager

Included Health

<div><h3 class="jobSectionHeader">Job Summary:</h3>

The Client Success Manager (CSM) is a customer success professional responsible for achieving Retention, Upsell and NPS targets for their portfolio of customers in addition to other key OKRs. The CSM plays a critical role in cultivating client relationships serving as a trusted advisor, understanding and advancing client strategy aligned to Included Health services and solutions. The CSM is an expert in Included Health offerings reselling their value and deepening the partnership between the client and IH by providing strategic thought leadership and business insights showcasing member outcomes and progress towards client ROI.
<h3 class="jobSectionHeader">
Responsibilities:</h3>
<ul><li>Portfolio Management: Serve as the client success manager for a portfolio of large, complex clients with revenue under management of 3m+ ARR consistently reselling the value of IH services and solutions while seeking opportunities to deepen the partnership.</li>
<li>Client Goals &amp; Strategy: Develop a deep understanding of client strategy, partnering with clients to develop measurable goals and define desired business outcomes for their relationship with Included Health.</li>
<li>Retention &amp; Upsell Plan: Establish and maintain Retention and Upsell Plan (RUP) for each assigned client. Engage IH cross functional partners to proactively and intentionally drive client health including member utilization and client ROI to meet client expectations and deliver on contractual commitments.</li>
<li>Member Engagement, Utilization &amp; Marketing: Consult with clients fostering alignment to IH Marketing Best Practices. Partner with the Included Health&rsquo;s Marketing team to define and execute a holistic member engagement strategy aligned to contractual commitments.</li>
<li>Upsell &amp; Expand: Resell the value of Included Health services, products and solutions, identifying and cultivating upsell opportunities consistently seeking opportunities to expand and deepen the relationship.</li>
<li>Business Reviews: Deliver recurrent business reviews demonstrating progress towards and achievement of shared success measures including member engagement, utilization, clinical impact, PGs and ROI while demonstrating a strategic command of the client&rsquo;s experience and linking results to the client&rsquo;s desired business outcomes and goals.</li>
<li>Relationship: Conduct recurrent Partnership Connect meetings with day to day client contacts galvanizing the partnership and creating a trusted advisor bond. Cultivate professional relationships and trusted advisor status with client executives and consultants. Collaborate with vendors in the client&rsquo;s benefits ecosystem to optimize the member experience and the client investment.</li>
<li>Client Onboarding: Understands client contractual commitments, partners with clients to establish recurrent partnership connections and business reviews. Ensures client expectations are well managed and effectively aligned to contract. Serves as the internal IH client advocate. Represents CS in client Launch Command activities.</li>
<li>Renewal Management: Negotiate price increase at renewal, actively seeking opportunities to expand IH services and offering while ensuring renewal is executed with most current IH contract terms.</li>
<li>Escalation Management: Mitigate churn risk and proactively engage cross-functional IH business partners to advance client strategy while serving as the client&rsquo;s advocate within IH.</li>
<li>CS Operations &amp; Other Tasks: Maintain CS and CRM Platforms in keeping with CS leadership expectations / CS Playbooks. Document all client interactions and follow-up in appropriate IH systems and to clients via email to deliver on client commitments and document expectations.</li>
<li>CS Initiatives: Participate in special projects to improve effectiveness of CS, and client and member experience as needed.</li>
</ul><h3 class="jobSectionHeader">Qualifications:</h3>
<ul><li>Customer Success: 5+ years client success experience serving Fortune 500 clients with expertise in benefits and healthcare.</li>
<li>Communication: Exceptional written and verbal communication skills. Exceptional presentation skills. Able to articulate a compelling value proposition, deliver insights, and manage difficult conversations. Executive presence, ability to consult with and influence executives.</li>
<li>Results: Ability to work cross-functionally to deliver client contractual commitments and results.</li>
<li>Accountable: Take personal accountability for decisions, actions, and processes needed to support long term client relationships.</li>
<li>Data Driven: Analyze and interpret data deriving insights that support value delivery for clients.</li>
<li>Change Agent: Ability to work autonomously in a fully remote, fast paced, rapidly changing environment, with a high degree of ambiguity serving as a champion of change.</li>
<li>Passion: Driven by Included Health&rsquo;s mission of raising the standard of health care for everyone.</li>
<li>Growth Mindset: Solution focused, curious, lifelong learner, optimistic problem solver.</li>
<li>Travel: Ability to travel up to 25%</li>
<li>Previous corporate experience in roles at organizations such as digital health point solutions, carriers, third-party administrators (TPAs), consultants, population health management firms, or related fields is preferred.</li></ul> 


The base salary range for this full-time position is $93,850.00 &ndash; $122,856.00 per year in the United States. This posted range reflects the portion of our internal salary band that is currently funded for new hires in this role across our standard labor markets (Zones A&ndash;C).

For context, these markets include Zone A (e.g., Phoenix AZ, San Antonio TX, Columbus OH, Charlotte NC), Zone B (e.g., Chicago IL, Denver CO, San Diego CA, Houston TX), and Zone C (e.g., Los Angeles CA, Seattle WA, Washington, D.C., Boston MA). At this time, we are not budgeting for hires in higher-cost Zone D markets (e.g., San Francisco Bay Area CA, New York City NY, San Jose CA) for this role. Within this range, individual pay is determined by work location, skills, experience, and internal equity. We use structured salary bands and geographic zones based on cost of labor to keep pay fair and consistent.<div> 
</div>
<div>Benefits &amp; Perks:</div>
<div>In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:</div>
<div>Bonus</div>
<div>Equity</div>
<div>Remote-first culture</div>
<div>401(k) savings plan through Fidelity</div>
<div>Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)</div>
<div>Paid Time Off (&quot;PTO&quot;) and Discretionary Time Off (&ldquo;DTO&quot;)</div>
<div>12 weeks of 100% Paid Parental leave</div>
<div>Family Building &amp; Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.</div>
<div>Work-From-Home reimbursement to support team collaboration home office work</div>
<div></div>
<div>Your recruiter will share more about the salary range and benefits package for your role during the hiring process.</div>
<div>About Included Health</div><div></div><div> 
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We&rsquo;re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community &mdash; no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It&rsquo;s all included. Learn more at includedhealth.com. 
</div><div></div><div>-</div><div>
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.</div>

Included Health uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions&mdash;final decisions are made exclusively by our recruiting and hiring teams.</div>

Client Success Manager

P3 Hotel Software

<div>Company Description 
P3 has over 25 years&rsquo; experience providing high-quality technology solutions for international hotels and chains. We are a leading provider of guest facing technology for the Hotel industry such as booking engines, online check-in/out, Kiosk checkin/checkout and loyalty software that are custom-designed and built for each client&rsquo;s unique brand. 
Over the last 6 years, we have seen steady growth in our customer base and have tripled our number of customers. We are growing more each year and are looking for new talents to join our teams. 
We are open and transparent so that we can continually look for ways to improve our products and how to serve our clients. Personal development and team growth are actively encouraged both on and off the pitch.<h4 class="jobSectionHeader"> 
Job Description:</h4> 
Due to the expansion of our customer base, we are looking for a Customer Success Manager to join the P3. 
The successful applicant has previous experience working in a fast-moving technical environment. Reporting to the Head of Client Services, this role is the ideal opportunity for a problem solving oriented individual with an interest and natural aptitude for software and technology who enjoys direct contact with clients. 
The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ongoing onboarding of new customers in North America. 
Desired Skillset:<ul><li>
Internet architecture</li><li>
Experience with Oracle Opera (V5 or Cloud) or other PMS systems</li></ul> 
The Customer Success Manager will:<ul><li>
Work with the Development team to drive the vision and development of software products and the ongoing client services requests.</li><li>
Have a significant role in quality and is the only team member empowered to accept stories as complete.</li><li>
Project management several customers through an onboarding process.</li></ul> 
Responsibilities:<ul><li>
Work with the clients to help them onboard to our product portfolio.</li><li>
Collaborate with the clients and to coordinate project schedules, budgets, and staffing</li><li>
Effectively communicate the clients requests in the P3 backlog of development requests including success criteria to the development team so that they can provide work estimates and accept and complete work to the satisfaction of the clients.</li><li>
Communicate with the client on a regular basis to provide feedback on progress of implementation of projects and releases.</li><li>
Manage project risk and resolve project issues.</li></ul> 
Must be able to:<ul><li>
Work on own initiative.</li><li>
Manage daily and weekly priorities.</li><li>
Liaise effectively with clients, developers and support team.</li><li>
Good written and telephone communication skills.</li></ul> 
Key daily tasks of Customer Success Manager:<ul><li>
Weekly/daily customer calls or face to face meetings and quarterly meetings.</li><li>
Quality assurance in line with Visual UI designs and product specifications,</li><li>
Assisting customers with Reporting</li><li>
Check that support tickets are being dealt with promptly and within the SLA agreement.</li><li>
Chase support tickets.</li><li>
Chasing up quotation with customers.</li></ul> 
Project management skills:<ul><li>
Project plans</li><li>
Create and manage project to-do / bug list</li><li>
In house production meetings</li></ul> 
Benefits:<ul><li>
Possible opportunity to travel to Dublin, Ireland</li><li>
Hybrid working environment: remote work and working from the office; our office will be set in Kiln, Boulder.</li><li>
Team building trips in great locations to energize and inspire</li><li>
Other benefits: Healthcare, flexible working hours.</li><li>
Salary depends on your level of experience and qualifications. P3 invests in our staff and gives them the opportunity to grow and develop.</li></ul> 
Further Details<ul><li>
Interviewing now, starting immediately</li><li>
All candidates must have a valid working visa to work in USA.</li><li>
We can do interviews outside of the normal 9-5 so no need to use up annual leave!</li></ul></div>

Customer Success Manager

Savvital

<div><h1 class="jobSectionHeader">Customer Success Executive</h1>
ABOUT THE COMPANY Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market, enabling them to build their future while benefiting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that add real capacity to a client's workday.
Our mission is to provide affordable solutions to growing companies through strategic task delegation. We envision creating an ecosystem that resonates with the human touch every business needs.
ABOUT THE ROLE As a Customer Success Executive at Savvital, you will be the operational engine driving client satisfaction, retention, and strategic growth. This is not a passive, standard customer support position&mdash;it is a proactive, commercially-minded, hands-on role.
We are looking for an absolute &quot;doer&quot; who can confidently run a portfolio of US-based client accounts, navigate complex business reviews, anticipate operational bottlenecks, and identify upsell or team-expansion opportunities. You must be comfortable operating with minimal handholding in a fast-paced environment.
This is a completely on-site role based at our Islamabad office, operating during US business hours to maintain close, direct collaboration with our international partners.
POSITION DETAILS
<ul><li>Department: Customer Success</li><li>
Reports To: Assistant Manager &ndash; Customer Success</li><li>
Shift Hours: US Night Shift (6:00 PM &ndash; 3:00 AM PKT to align with 6:00 AM &ndash; 3:00 PM Pacific Time)</li><li>
Location: Fully On-site (Islamabad office)</li></ul>
WHAT YOU'LL BE DOING
<ul><li>Portfolio Ownership: Serve as the primary, dedicated point of contact for assigned client accounts, building deep trust and maintaining strong executive-level relationships.</li><li>
Proactive Client Care: Monitor client usage, engagement, and operational health KPIs to spot and resolve churn risks long before they escalate.</li><li>
Business Reviews: Conduct regular check-ins and strategic business reviews to evaluate service quality, resolve friction points, and realign on client goals.</li><li>
Account Expansion: Apply a consultative, sales-driven mindset to identify and close upsell, cross-sell, and professional expansion opportunities.</li><li>
Cross-Functional Collaboration: Partner directly with Sales, Training, Operations, HR, Compliance, and IT departments to guarantee a seamless, high-quality client experience.</li><li>
Onboarding &amp; Adoption: Support the onboarding journey of new clients, driving quick system adoption and demonstrating value in the critical early stages of partnership.</li><li>
CRM Integrity: Maintain meticulous, real-time client notes, task tracking, and database records in HubSpot, Monday.com, and internal tracking sheets.</li></ul>
WHAT WE'RE LOOKING FOR
<ul><li>Experience: Minimum 2-3 years of proven experience in Customer Success, Account Management, or B2B Sales. Prior experience in outsourcing, service-based agencies, or a BPO environment is highly preferred.</li><li>
Communication: Exceptional verbal and written English communication skills. You must be completely comfortable leading strategic video calls and managing professional email correspondence.</li><li>
Negotiation &amp; Empathy: High emotional intelligence, active listening skills, and the confidence to handle objections and lead strategic business discussions.</li><li>
Task Management: A highly organized self-starter who can prioritize overlapping deadlines and run processes independently.</li><li>
Technical Proficiency: Experience with modern CRM platforms (HubSpot, Monday.com), G-Suite, MS Office 365, and project tracking tools.</li></ul>
PREFERRED QUALIFICATIONS
<ul><li>Prior experience collaborating with remote virtual teams.</li><li>
Deep familiarity with US business culture, communication standards, and executive expectations.</li><li>
A professional background in SaaS or outsourcing industries.</li></ul>
KPIs TO MEASURE SUCCESS
<ul><li>Client Retention Rate &amp; Churn Mitigation</li><li>
Closed Expansion Revenue (Upsell &amp; Team Expansion Goals)</li><li>
Client Health &amp; Net Promoter Scores (NPS)</li><li>
First Response and Resolution Times</li><li>
Onboarding Satisfaction Scores</li><li>
Strong Internal Service &amp; Product Knowledge</li></ul>
COMPENSATION &amp; BENEFITS
<ul><li>Base Salary: Market Competitive (commensurate with experience).</li><li>
Allowances: Premium Internet, Electricity, and Wellbeing allowances to support night-shift operations.</li><li>
Medical Insurance: Comprehensive health coverage.</li><li>
Performance Bonuses: Structured bonuses based on individual targets and account retention metrics.</li><li>
Annual Growth: Regular performance-based increments and clear vertical career progression.</li></ul></div>

Customer Success Executive

hexafarms

<div><h4 class="jobSectionHeader">Your mission</h4>
As Customer Success Manager for Iberia, you will own the post-sales relationship with our growers across Spain, Portugal, and LatAm. You are the person inside hexafarms who is directly accountable for whether our customers succeed. This means you will be driving adoption, unlocking value, and ensuring every grower in your portfolio is operating at their best on the platform. 
 
Iberia is one of Europe&rsquo;s most important commercial growing regions. The customers you manage will be sophisticated, high-volume producers with real operational complexity. Your job is to understand their world deeply, translate hexafarms&rsquo; capabilities into tangible outcomes, and build the kind of relationships that turn a trial into a long-term, expanding partnership. 
 
Your success will be measured by ARR-based retention and the measurable outcomes your customers achieve on the platform.<h4 class="jobSectionHeader"> 
About the role</h4><ul><li>
Own the post-sales lifecycle for a portfolio of commercial growers across Spain, Portugal, and LatAm. Owning onboarding, adoption, retention and play a key role in expansion</li><li>
Build deep, trust-based relationships with key stakeholders at each account (from operations managers/agronomists to C-suite)</li><li>
Proactively monitor customer health, drive customer impact within the company, and intervene early. You don&rsquo;t wait for churn signals.</li><li>
Drive platform adoption across hexafarms&rsquo; core modules: yield forecasting, sensing, and disease &amp; pest detection modules</li><li>
Lead regular business reviews and translate platform data into clear, actionable insights for your customers</li><li>
Identify expansion opportunities and collaborate with the commercial team to grow accounts</li><li>
Serve as the structured voice of the customer internally. You should bring high-quality feedback to product and engineering</li><li>
Be willing to visit customers on-site across Spain and Portugal (20-30% of the time)</li></ul><h4 class="jobSectionHeader">
Your profile</h4><ul><li>
3 years of experience in a Customer Success, Account Management, or high-touch client-facing role, ideally in B2B SaaS</li><li>
C2 Spanish and strong English (B2&ndash;C1 minimum); Portuguese is a plus</li><li>
Technically curious and comfortable navigating data-heavy platforms. You don&rsquo;t need to be an engineer, but you need to understand what the product is doing and why it matters</li><li>
Extreme ownership mindset: you treat your customer portfolio like it&rsquo;s your business</li><li>
Proactive, structured, and able to manage multiple accounts simultaneously without dropping the ball</li><li>
Comfortable with ambiguity and fast pace. We are a startup; this means processes are being built, and you&rsquo;ll help building them</li><li>
Be based in Spain and willing to travel within the Iberian Peninsula for customer visits</li><li>
Background in agri-tech, food production, or a highly technical vertical is a plus but not required</li></ul><h4 class="jobSectionHeader">
Why us?</h4><ul><li>
Competitive salary + meaningful equity component</li><li>
A highly international team working on a global product with real-world impact</li><li>
Direct collaboration with founders and leadership. No bureaucracy, no middlemen</li><li>
Significant ownership and autonomy from day one</li><li>
Flexible working model (hybrid or remote)</li><li>
A culture with zero tolerance for politics and a very high bar for getting things done</li></ul><h4 class="jobSectionHeader">
About us</h4>
We are building the company that is building the software and the hard for the future of commercial food production. We create a peace of mind for commercial food producers by interfacing their entire operations to our ML and AI services. If you live in Europe, very likely, you've had fresh, healthy and nutritious produce raised by hexafarms OS&ndash; you just don't know. 
 
hexafarms helps growers to get the most out of their production through yield forecasting, disease and pest detection, climate optimisation, and real-time plant analysis- all in one place. Day by day, we are bridging the gap between sensing, plant biology, and real-time market needs to ensure our customers focus on what is really important, and keep growing at their best. 
 
Check out what is like to work at hexafarms here.</div>

Customer Success Manager (ES)

OpenClinica

<div>About OpenClinica:
OpenClinica makes clinical trials more efficient and effective with advanced technology and recruitment solutions. Our industry-leading EHR-to-EDC connectivity automates source data acquisition, reduces errors, and eliminates delays, while our precision recruitment solutions help teams enroll the right participants with ease. Trusted by the world's leading life sciences companies, academic institutions, and government agencies, OpenClinica bridges the gap between healthcare and research. 
About the Role and Team:
The Customer Success Team Lead is responsible for the full researcher journey, from onboarding to the conclusion of a study. This includes conducting client kickoff meetings, overseeing the creation of recruitment content for the researchers&rsquo; studies, assisting in customer support, and conducting check-ins with researchers. You will be asked to think outside the box to create efficiencies in our processes and propel the vision of our company.<ul><li>
Location: Fully Remote in the U.S.</li><li>
Status: Full-time, Exempt</li><li>
Reports to: Vice President of Customer Success</li><li>
Comp.: Base Salary = $120,00. On Target Earnings = $140,000+</li></ul> 
What You Will Do:<ul><li>
Manage &amp; oversee the creation of various marketing and study recruitment materials</li><li>
Coordinate across internal and external teams to launch recruitment campaigns</li><li>
Build and maintain strong, long-lasting relationships with our researchers</li><li>
Help resolve escalated and complex questions and issues from customers</li><li>
Provide coaching, guidance, and mentorship to Customer Success Associates</li><li>
Make improvements to our current customer satisfaction methods and processes</li><li>
Communicate effectively with both clients and colleagues to understand &amp; service customer needs, maximize retention and growth, and communicate performance</li><li>
Act independently in directly managing the Success team &amp; tracking + driving efficiencies across all relevant KPIs with a focus on Net Revenue Retention</li><li>
Conduct client-facing calls and coordinate action items across internal and external teams</li><li>
Triage client support issues and deliver best-in-class service</li><li>
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them</li><li>
Help gather feedback from our customers to inform our sales process, product roadmap, and marketing opportunities</li></ul> 
Qualifications:
Required:<ul><li>
3+ years of professional experience in client-facing roles, including customer success, marketing, account management, or sales.</li><li>
A clinical background as a research coordinator or experience running or managing clinical trials</li><li>
Bachelor&rsquo;s Degree in related field.</li></ul>
Skills:<ul><li>
Excellent communication skills, both written and oral</li><li>
Organized and detail-oriented</li><li>
Autonomous in your work and the challenge of solving complex problems</li></ul> 
Nice to Have:<ul><li>
An understanding of (or even a passion for) social media marketing platforms including but not limited to: Facebook, Instagram, Twitter, TikTok, and Snapchat</li><li>
Familiar with Canva</li></ul></div>

Customer Success Team Lead

<div><h4 class="jobSectionHeader">Your mission</h4>
As Customer Success Manager for DACH, you will own the post-sales relationship with our growers in Germany, Austria, and Switzerland. You are not a support function, you are the person inside hexafarms who is directly accountable for whether our customers succeed or fail. That means driving adoption, surfacing value proactively, and making sure every grower in your portfolio is getting the most out of hexafarms&rsquo; platform. 
 
Our model is land-and-expand. Trials become multi-site rollouts. Single modules become full-platform deployments. You are the engine that makes that expansion happen. You don&rsquo;t do this by selling, but by making customers so successful that growth is the natural next step. 
 
Your success will be measured by retention and the measurable outcomes your customers achieve on the platform.<h4 class="jobSectionHeader"> 
About the role</h4><ul><li>
Own the post-sales lifecycle for a portfolio of commercial growers across DACH &mdash; onboarding, adoption, retention, and play a key role in expansion</li><li>
Build deep, trust-based relationships with key stakeholders at each account (from growers to MDs)</li><li>
Proactively monitor customer health, drive customer impact within the company, and intervene early. You don&rsquo;t wait for churn signals.</li><li>
Drive platform adoption and ensure customers are actively using hexafarms&rsquo; yield forecasting, sensing, and pest &amp; disease detection modules</li><li>
Lead regular business reviews and translate platform data into actionable insights for your customers</li><li>
Identify expansion opportunities and collaborate with the commercial team to grow accounts</li><li>
Serve as the voice of the customer internally. You should bring structured, high-quality feedback to product and engineering</li><li>
Be willing to visit customers on-site across the DACH region</li></ul><h4 class="jobSectionHeader">
Your profile</h4><ul><li>
1&ndash;3+ years of experience in a Customer Success, Account Management, or high-touch client-facing role, ideally in B2B SaaS</li><li>
C2 German and strong English (B2&ndash;C1 minimum); Dutch is a plus (we have customers in Dutch-speaking markets and it will help you hit the ground running faster)</li><li>
Technically curious and comfortable navigating data-heavy platforms. You don&rsquo;t need to be an engineer, but you need to understand what the product is doing and why it matters</li><li>
Extreme ownership mindset: you treat your customer portfolio like it&rsquo;s your business</li><li>
Proactive, structured, and able to manage multiple accounts simultaneously without dropping the ball</li><li>
Comfortable with ambiguity and fast pace. We are a startup, processes are being built, and you&rsquo;ll help build them</li><li>
Willing to travel within the DACH region for customer visits</li><li>
Background in agri-tech, food production, or a highly technical vertical is a plus but not required</li></ul><h4 class="jobSectionHeader">
Why us?</h4><ul><li>
Competitive salary + meaningful equity component</li><li>
A highly international team working on a global product with real-world impact</li><li>
Direct collaboration with founders and leadership. No bureaucracy, no middlemen</li><li>
Significant ownership and autonomy from day one</li><li>
Flexible working model (hybrid or remote)</li><li>
A culture with zero tolerance for politics and a very high bar for getting things done</li></ul><h4 class="jobSectionHeader">
About us</h4>
We are building the company that is building the software and the hard for the future of commercial food production. We create a peace of mind for commercial food producers by interfacing their entire operations to our ML and AI services. If you live in Europe, very likely, you've had fresh, healthy and nutritious produce raised by hexafarms OS&ndash; you just don't know. 
 
hexafarms helps growers to get the most out of their production through yield forecasting, disease and pest detection, climate optimisation, and real-time plant analysis- all in one place. Day by day, we are bridging the gap between sensing, plant biology, and real-time market needs to ensure our customers focus on what is really important, and keep growing at their best. 
 
Check out what is like to work at hexafarms here.</div>

Customer Success Manager (DACH)

SalesEdge Solutions

<div>
 
 
 
 Job description:
 
 
 
 About Us:
 
 
 We're helping HVAC, plumbing, and mechanical contractors modernize the way they estimate, bid, and win work. Our software empowers construction professionals with better tools, better data, and better workflows, helping them become more efficient and more profitable.
 
 
 We're looking for a&nbsp;Customer Success Manager&nbsp;who understands the realities of the construction industry and can become a trusted advisor to our customers. This role is ideal for someone with hands-on MEP experience who wants to transition into construction technology while helping customers achieve measurable business outcomes.
 
 
 
 
 
 Position Overview:
 
 
 As a Customer Success Manager, you will serve as the primary day-to-day partner for a portfolio of customers. You'll help contractors, estimators, engineers, and operations leaders maximize the value of our software while building strong, long-term relationships.
 
 
 Success in this role requires a unique combination of industry expertise, business acumen, and customer-first thinking. Customers should view you as both a trusted industry expert and a strategic advisor who understands their business challenges and helps them achieve their goals.
 
 
 
 
 
 What You'll Do:
 
 <ul>
 <li>
 Manage and grow a portfolio of customer accounts throughout the customer lifecycle.
 </li>
 <li>
 Build strong relationships with key stakeholders, including estimators, project managers, engineers, operations leaders, and company owners.
 </li>
 <li>
 Conduct regular business reviews to ensure customers are achieving success and realizing value from the platform.
 </li>
 <li>
 Identify opportunities to improve adoption, engagement, and customer outcomes.
 </li>
 <li>
 Serve as the customer's advocate internally, partnering with Product, Support, Sales, and Implementation teams.
 </li>
 <li>
 Proactively monitor account health and address potential risks before they become issues.
 </li>
 <li>
 Help customers optimize estimating, takeoff, bid management, and operational workflows using our software.
 </li>
 <li>
 Drive customer retention, expansion, and long-term satisfaction.
 </li>
 <li>
 Maintain detailed account plans and success strategies for key customers.
 </li>
 <li>
 Travel to customer sites as needed to strengthen relationships and support strategic initiatives.
 </li>
 </ul>
 
 
 
 
 What We're Looking For:
 
 
 Required Qualifications:
 
 <ul>
 <li>
 HVAC, plumbing, mechanical, engineering, or MEP industry background.
 </li>
 <li>
 Minimum 2 years of experience working at an MEP contractor, engineering firm, or manufacturer representative organization.
 </li>
 <li>
 Hands-on experience with estimating, takeoffs, blueprint review, and bid management.
 </li>
 <li>
 Working knowledge of Bluebeam, On-Screen Takeoff (OST), or similar blueprint and construction document software.
 </li>
 <li>
 Exceptional communication and relationship-building skills.
 </li>
 <li>
 Strong customer focus with a passion for helping clients succeed.
 </li>
 <li>
 Ability to manage multiple customer relationships and priorities simultaneously.
 </li>
 <li>
 Strong business acumen with the ability to understand customer goals, challenges, and growth opportunities.
 </li>
 <li>
 Comfortable traveling 25&ndash;50% as needed.
 </li>
 </ul>
 
 
 
 
 Preferred Qualifications:
 
 <ul>
 <li>
 Experience in Customer Success, Account Management, Project Management, Consulting, or Customer Support.
 </li>
 <li>
 Experience working with SaaS or construction technology solutions.
 </li>
 <li>
 Familiarity with customer success metrics, account planning, and retention strategies.
 </li>
 </ul>
 
 
 
 
 Who You Are:
 
 <ul>
 <li>
 A construction professional who wants to help drive technology adoption across the industry.
 </li>
 <li>
 Someone who can quickly earn credibility with contractors, estimators, engineers, and business owners.
 </li>
 <li>
 Naturally curious about how customers operate and how they can improve.
 </li>
 <li>
 Customer-obsessed and committed to delivering exceptional experiences.
 </li>
 <li>
 A strong communicator who can build trust at every level of an organization.
 </li>
 <li>
 Driven, ambitious, and eager to learn how to manage and grow a meaningful book of business.
 </li>
 <li>
 Loyal, accountable, and willing to go above and beyond to help customers succeed.
 </li>
 <li>
 Excited about the opportunity to build a long-term career in construction technology.
 </li>
 </ul>
 
 
 
 
 Why Join Us:
 
 <ul>
 <li>
 Help shape the future of the construction industry.
 </li>
 <li>
 Partner directly with leading contractors and engineering firms across the country.
 </li>
 <li>
 Join a fast-growing technology company with significant career growth opportunities.
 </li>
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 Competitive compensation, benefits, and travel opportunities.
 </li>
 <li>
 Make a direct impact on customer success, retention, and company growth.
 </li>
 </ul>
 
 If you're passionate about construction, enjoy building relationships, and want to help customers embrace the next generation of technology, we'd love to hear from you.
 
 
 
 
 
 
 Pay:&nbsp;$120,000.00-$150,000.00 per year
 
 
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