client success manager

FlowX.ai

<div><p>FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction.</p><p>
Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes.</p><p><b>
Mission</b></p><p>
As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own it end-to-end from there. You enable, support, and provide oversight for the customer making sure they're able to deliver against the strategic priorities set by executives. Working alongside the client, you drive the adoption of the platform across their teams, manage the implementation project through to go-live, and help showcase the measurable value the solution brings - turning early wins into long-term, organization-wide success and expanded revenue.</p><p><b>
What you would do on a daily basis:</b></p><ul><li>
Reviewing progress of the customer team against the implementation plan / roadmap, from signature through go-live and beyond.</li><li>
Identifying friction points and blockers, and helping the customer team work through them.</li><li>
Working with the product team on identified platform issues to drive resolution.</li><li>
Understanding the pain points of the client and showing the value of the platform being offered.</li><li>
Managing the account like a trusted advisor - understanding their workflows well enough to be seen as an extension of their team.</li><li>
Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR and DMR.</li><li>
Putting the client's needs first.</li></ul><p></p><p><b>
Who you are:</b></p><ul><li>
3+ years of experience as a Customer Success Manager, Account Manager, or another client-facing role.</li><li>
Experience managing implementation projects, with solid project management skills.</li><li>
Commercial understanding of customer success - comfortable owning renewal and upsell conversations, not just adoption.</li><li>
Strong analytical skills and mindset.</li><li>
Excellent English verbal and written communication/presentation skills.</li><li>
Flexible with working hours - this isn't a 9-to-5 role, and you may need to start earlier to overlap with international teams and US client schedules.</li></ul><p></p><p><b>
What's in it for you:</b></p><ul><li>
Joining a product company in such early stages means you are invited to leave a print on the evolution of both the business and the product.</li><li>
Work directly with the tech and business leadership of European and American companies to transform digital experiences.</li><li>
Direct involvement in further building the team &amp; the culture.</li><li>
Early-stage equity package to be considered.</li></ul><p></p><p><b>
Location: New York City</b></p><b><br>
Benefits</b><br>
<ul><li>
Health Care Plan (Medical, Dental &amp; Vision)</li><li>
Retirement Plan (401k, IRA)</li><li>
Paid Time Off (Vacation, Sick &amp; Public Holidays)</li><li>
Training &amp; Development</li></ul></div>

Customer Success Manager

White House Custom Colour

<div><h2 class="jobSectionHeader"><b>WHCC</b><b> - check us out on YouTube!</b></h2><p>
We are a family-run professional photographic, press, and fine art printing lab. Our goal is to make printing, producing, and reselling products seamless and enjoyable for our clients. As a production-focused company, we employ hundreds of experts who hand-craft our products here in the Twin Cities.</p><p><b>
POSITION SUMMARY</b></p><p><i>
The Client Success Specialist serves as a trusted partner to members of the WHCC Client Success Program. Providing personalized support, strategic guidance, and proactive communication that help clients grow while strengthening long-term relationships with WHCC.</i><br>
<i>This role collaborates closely with Customer Service, Marketing, Product, Manufacturing, and Leadership to advocate for client needs, improve the overall customer experience, and ensure WHCC continues to deliver industry-leading products and services.</i><br>
<br>
<i>Our client success team is dedicated to helping professional photographers build thriving businesses and deliver an exceptional, concierge-level client experience.</i></p><p></p><p><b>
CORE JOB RESPONSIBILITIES</b></p><ul><li>
Build and maintain strong relationships with assigned Client Success Program members via email, phone, virtual meetings, and occasional in-person visits</li><li>
Deliver concierge-level service by understanding each client's business goals and recommending solutions that help them succeed</li><li>
Serve as the primary point of contact for assigned accounts, responding promptly and professionally to questions, opportunities, and challenges &mdash; building trust through proactive communication, not just reacting to requests</li><li>
Monitor account activity, business trends, ordering patterns, and client feedback to identify opportunities that improve engagement, retention, and growth</li><li>
Own tracking and reporting on CSP data and metrics, delivering insights and recommendations to retain and grow the membership</li><li>
Help onboard new CSP members and assist clients with product education, workflow recommendations, and best practices</li><li>
Partner with Marketing, Product, Customer Service, Manufacturing, and Engineering to advocate for client needs and coordinate solutions for complex requests and escalations</li><li>
Assist in planning and hosting webinars, educational content, client meetings, and special events; support WHCC's presence at industry conferences, trade shows, and community events</li><li>
Build educational emails, presentations, and other client-facing communications</li><li>
Manage event sponsorship requests and maintain accurate client records and documentation</li></ul><p></p><p><b>
DESIRED SKILLS/EXPERIENCE/COMPETENCIES:</b></p><ul><li>
2&ndash;5+ years of experience in Customer Success, Account Management, Customer Service, Marketing, or a related client-facing role</li><li>
A friendly, approachable, and team-focused personality with excellent relationship-building and problem-solving abilities</li><li>
Exceptional written and verbal communication skills</li><li>
Proven ability to lead multiple account projects at one time while maintaining sharp attention to detail and meeting deadlines</li><li>
Ability to work collaboratively across departments and on-site at our Eagan facility</li><li>
Willingness to travel a few times per year (2&ndash;3 trade shows/industry events) plus occasional local events, and availability to occasionally entertain clients outside standard business hours (e.g., client dinners approximately once a month)</li><li>
Comfortable using, or genuinely curious about, AI tools as a productivity asset</li><li>
Experience in the photography or creative services industry preferred</li><li>
Knowledge of WHCC / ProDPI product lines preferred</li><li>
CRM or account management software experience a plus</li><li>
Basic knowledge of email marketing platforms and basic Photoshop/design ability a plus</li><li>
Experience in or enthusiasm for sales &mdash; comfortable identifying growth opportunities and having revenue-oriented conversations with clients &mdash; a plus</li></ul><b>
COMPENSATION</b><br>
Annual salary range: $58,000 &ndash; $80,000, depending on qualifications and experience<br>
<br>
<b>BENEFITS</b><ul><li>
Paid time off</li><li>
Health, Vision and Dental Insurance <i>(available to full-time employees)</i></li><li>
Life and AD&amp;D Insurance Company Paid</li><li>
Voluntary Life and AD&amp;D</li><li>
Long-term Disability Company Paid</li><li>
401k Matching</li><li>
Health Spending Account</li><li>
Employee Assistance Plan</li></ul><br>
Veterans are encouraged to apply! Hiring Immediately!<br>
<br>
More questions? Send us an email at careers@whcc.com<br>
<br>
<i>WHCC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i><p>
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Client Success Specialist

CREDIT CONNECTION

<div><div>Informativ LLC offers credit report and compliance solutions to the automotive and general consumer finance industries across the United States. The Company optimizes and automates the consumer finance qualification process through a fast, easy-to-use, and secure software platform made available to its extensive network of software affiliate partners. Informativ&rsquo;s products and solutions place a heavy emphasis on compliance and identity verification to support the credit application and credit report process. Please visit www.informativ.com for additional information.</div>
<div></div><div><b>Position Description:</b></div>
<div>The <b><i>Client Success Advisor</i></b> is responsible to deploy Informativ software effectively and efficiently to our customers, working as a key implementation team member, training all customers onsite and remotely.
</div><div></div><div><b>Position Responsibilities &amp; Essential functions</b>:</div>
<ul><li>Delivers classroom training both onsite and in the regional classroom, providing training needs assessment, course development and instruction for the installation and ongoing use of INFORMATIV products.</li>
</ul><ul><li>Provides training on a range of INFORMATIV software products, tools, support and practical set-ups found at typical client sites.</li>
<li>Gains expert operating knowledge of assigned products while researching activities through customer visits, interviews, reading relevant documents and attending classes.</li>
<li>Coordinates training materials, meets project deadlines and quality requirements, delivers training packages and provides support for existing training materials.</li>
<li>Develops training goals and course content standards and guidelines that will be used in training and makes recommendations to management on needed additions/changes to them.</li>
<li>Training dealership accounting personnel and other personnel on the utilizing INFORMATIV DMS in a Retail Automotive Dealership</li>
<li>Learning and delivering Training Processes to effectively execute the installation training</li>
<li>Efficiently complete all required training, reporting, signoffs, and other administrative items prior to deadlines.</li>
<li>Continuously upgrade training and product skillsets to stay current and expand your knowledge.</li>
<li>Plan travel and expenses according to guidelines.</li>
</ul><ul><li>Effectively communicate ideas for improvement.</li>
<li>Participate in installations, support requests, and training execution to assure quality control in training.</li>
<li>Provide technical subject matter expertise by engaging key stake holders to understand business requirements and identify product and product setup requirements.</li>
<li>Guide and advise the customer in terms of best practice operational processes and system usage practices to achieve best ROI for the selected product set</li>
<li>Establish the base software installation pack and configure the system to operate as expected.</li>
<li>Perform system integration testing, escalating any issues to manager.</li>
<li>Manage and execute data migration activities (if required) to ensure the existing customer data is imported, validated, and signed off by the customer prior to go-live.</li>
<li>Verify with the client through UAT (user acceptance testing,) that the system is configured correctly</li>
<li>Execute the cut-over to production on the agreed go-live date</li>
<li>Provide on-site support to end users to guide, advise, train, and verify that users are able to undertake their roles using the products.</li>
<li>Perform and complete any additional tasks as assigned.</li>
</ul>
<div></div><div><b>Minimum Requirements:</b></div>
<ul><li>Experience working in an automotive or SaaS industry.</li>
<li>100% Travel Required</li>
</ul>
<div></div><div><b>Qualifications &amp; Job Requirements:</b></div>
<ul><li>2+ years software training experience</li>
<li>Experience with executing customer-facing implementation or product delivery projects</li>
<li>Demonstrated experience managing multiple priorities and balancing competing priorities</li>
<li>Excellent interpersonal/communication and presentation skills</li></ul><br>
<div></div><div><b>Compensation and Benefits:</b></div>
<ul><li>Competitive base salary with commission based on performance.</li>
<li>Health, Dental, and Vision insurance.</li>
<li>401(k) with company match</li>
<li>Paid time off and holidays</li>
<li>Career advancement opportunities</li>
<li>Ongoing professional development and training</li>
</ul><div>Informativ is proud to be an equal opportunity employer committed to building a &quot;best in class&quot; work environment. We offer a rich benefit package including paid time off, health insurance, and 401(k).</div></div><div></div>

Client Success Advisor

eAlliance

<p><br /><strong>Remote Client Success Specialist</strong><br /><br /><strong>Company:</strong> <strong>eAlliance</strong><br /><br /><strong>Location:</strong> <strong>Fully Remote</strong><br /><br /><strong>Employment Type:</strong> <strong>Full-Time</strong><br /><br /><strong>Salary:</strong> <strong>$22.41 - $33.76 per hour (USD)</strong><br /><br /><br /><br /><strong>Job Overview</strong><br /><br />eAlliance is a leading professional services firm with over 20 years of experience delivering intelligent solutions that solve real business problems. Operating from three global locations, we specialise in Agentic AI, Generative AI, IDP, RPA, and Big Data, backed by deep expertise in ERP and BI. As we lead the next wave of AI transformation, we are seeking a dedicated and proactive Client Success Specialist to join our remote team. The ideal candidate will be a passionate advocate for our clients, ensuring they receive maximum value from our innovative solutions. You will be instrumental in building long-term partnerships, driving client satisfaction, and contributing to our continued growth.<br /><br /><br /><br /><strong>Responsibilities</strong><br /><br /> </p><ul><li>Serve as the primary point of contact for a dedicated portfolio of clients, building and maintaining strong, long-lasting relationships.</li><li>Develop a comprehensive understanding of each client's business objectives and act as a trusted advisor on how our solutions can help them achieve their goals.</li><li>Manage the entire client lifecycle, from effective onboarding and training to proactive support and successful contract renewals.</li><li>Proactively monitor client health, usage patterns, and satisfaction to identify potential risks and opportunities for deeper engagement.</li><li>Act as the voice of the customer within eAlliance, gathering valuable feedback and collaborating with technical and product teams to drive service improvements.</li><li>Identify and nurture opportunities for account growth, including upselling and cross-selling of our services and solutions.</li><li>Address and resolve client issues in a timely and professional manner, escalating technical queries when necessary and ensuring a satisfactory outcome.</li><li>Conduct regular business reviews with clients to demonstrate the value of our partnership and align on future strategy.</li></ul><p><strong>Qualifications</strong><br /><br /> </p><ul><li>Proven experience in a Client Success, Account Management, or a similar client-facing role, preferably within a B2B technology or professional services organisation.</li><li>Exceptional verbal and written communication skills, with a natural ability to build rapport and communicate complex ideas clearly.</li><li>A strong technical aptitude and a genuine interest in emerging technologies such as AI, RPA, and Big Data.</li><li>Excellent problem-solving skills and the ability to think strategically to provide effective client solutions.</li><li>Superb organisational and time-management skills, with the capacity to manage multiple client accounts simultaneously.</li><li>A self-motivated and proactive individual who thrives in an autonomous, fully remote working environment.</li><li>Experience with ERP or Business Intelligence (BI) platforms is highly desirable.</li><li>A bachelor's degree in Business, Communications, Technology, or a related field is preferred but not essential.</li></ul><p><br /> </p><p> </p>

Remote Client Succes Specialist

Advantage Treatment Center at Hilltop House

<p>The Client Manager/Security Staff position is our entry level position that works with our felony adult offender population. Duties include but are not limited to head counts, verification checks when clients are in the community, pat-down searches, observing urine tests and other community safety minded operations. The Client Manger uses verbal de-escalation and other positive communication techniques to work with our population. Full time positions with benefits! Advantage Treatment Center Inc. is an equal opportunity employer. Hiring for full time positions!</p><p>Job Type: Full-time</p><p>Pay: From $17.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>People with a criminal record are encouraged to apply</p><p>Ability to Commute:</p><ul><li>Lamar, CO 81052 (Preferred)</li></ul><p>Ability to Relocate:</p><ul><li>Lamar, CO 81052: Relocate before starting work (Preferred)</li></ul><p>Work Location: In person</p>

Client Manager/Security Staff

Dutchie

<div><div><p><b>About Dutchie</b></p>
<p>
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company&rsquo;s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn&rsquo;s Top 50 Startups.</p>
<p>
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg&rsquo;s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant&rsquo;s Thirty Five Ventures, and other notable angel investors.</p></div><div><h4 class="jobSectionHeader"><b>
About This Job</b></h4>
<p>
As an SMB Customer Success Manager (CSM) at Dutchie, you'll be part of an Account Team &mdash; partnered with Account Managers in a pod structure &mdash; focused on making sure our dispensary customers are successful as a business. Account health, retention, and churn risk ownership are at the core of what we do. In Dutchie's model, Account Managers own the commercial relationship &mdash; renewals, pricing, and expansion &mdash; while CSMs own the churn lifecycle and customer health: identifying risk early, building save plans, and setting Account Managers up to win renewals well before the selling motion begins. CSMs pull context together across our internal teams (Support, Implementation, Solutions, Engineering, and Product) so customers always have someone keeping track of feedback, open requests, and high-priority issues. The focus is proactive risk mitigation, not reactive support &mdash; CSMs are not a ticket queue, and we protect that line deliberately.</p>
<h4 class="jobSectionHeader"><b>
What You'll Do...</b></h4>
<ul><li>Operate as part of an Account Team pod, partnering closely with Account Managers on account strategy &mdash; you own customer health and the churn lifecycle; they own renewals and commercial growth.</li>
<li>Own the renewal runway: monitor accounts in the 90-day renewal window, flag at-risk accounts early, and have save plans in motion so Account Managers enter renewal conversations with no surprises.</li>
<li>Manage churn risk end to end &mdash; triage, mitigation strategy, and resolution &mdash; partnering cross-functionally to remove blockers.</li>
<li>Proactively monitor account health signals (engagement, product usage, billing indicators) and act on them before they become escalations.</li>
<li>Pull context together across Product, Support, Sales, Solutions, and Implementation so customer feedback, open requests, and high-priority issues never go unanswered.</li>
<li>Act as a strategic resource for customers &mdash; sourcing answers, guiding best practices, and finding paths (features, early-access programs, alternative solutions) when customers are stuck on a problem.</li>
<li>Contribute to process improvements and team initiatives as we build out our pod operating model.</li>
<li>Meet or exceed team KPIs: same-day customer response, quarterly engagement on every account, and pod-level net revenue retention.</li>
</ul><h4 class="jobSectionHeader"><b>What You Bring...</b></h4>
<ul><li>3&ndash;5 years of experience in Customer Success, Account Management, or a related client-facing role (SaaS or technology industry preferred).</li>
<li>Experience managing churn risk and retention motions &mdash; you've owned saves, not just flagged them.</li>
<li>Comfort operating in a shared-accountability model where your performance is measured alongside a team (pod-level metrics), with growing autonomy in commercial conversations.</li>
<li>Strong technical aptitude and problem-solving skills; able to source or solution answers independently.</li>
<li>Excellent communication, organizational, and prioritization abilities &mdash; you can run multiple active risk situations without dropping threads.</li>
<li>Experience collaborating with cross-functional teams (Product, Support, Sales, Implementation).</li>
<li>Proactive, ownership-driven approach with a focus on continuous improvement.</li>
<li>Knowledge of the cannabis industry is a plus, but not required</li>
</ul><h4 class="jobSectionHeader"><b>You&rsquo;ll Get&hellip;</b></h4>
<p>
We are targeting a starting salary of $55,000 - $75,000 based on the intended level for this role.</p>
<p>
In addition to cash compensation, our total rewards package includes:</p>
<ul>
<li>Full medical benefits, including dental and vision plans to ensure you always have the best care.</li>
<li>Equity packages in the form of stock options to all employees.</li>
<li>Technology (hardware, software, reading materials, etc..) allowance</li>
<li>Flexible vacation and sick days</li>
</ul></div><div><p>
At Dutchie, we&rsquo;re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.</p></div></div>

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