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client success specialist

Full Circle Agency

<div>
 
 Department:
 
 Client Success Team
 
 
 
 Reports To:
 
 Key Account Manager
 
 
 
 Location:
 
 Remote, CST
 
 
 
 Compensation:
 
 Up to $2,000 USD/month
 
 
 
 About Full Circle Agency
 
 
 
 Founded by Ken Freeman, with Nick Shucet as CEO and Partner, Full Circle Agency manages Amazon businesses across 15 countries with nearly 100 team members. We partner with brands like Ridge Wallets, HexClad, The Woobles, and BK Beauty.
 
 
 Our values: integrity, transparency, client success, and
 
 relentless accountability
 
 .
 
 
 We've also built
 
 FC Insights
 
 - our proprietary software platform that gives you ASIN-level profitability tracking, competitive intelligence, and data most agencies can only dream of. You'll have tools that make you unstoppable.
 
 
 
 This Role Is NOT For You If:
 
 
 
 You wait for others to solve problems
 
 
 You make excuses when metrics miss targets
 
 
 You blame Amazon, clients, or teammates when things go wrong
 
 
 You need constant hand-holding or get defensive with feedback
 
 
 You think "that's not my job."
 
 
 
 This Role IS For You If:
 
 
 
 You take
 
 radical ownership
 
 of your accounts' success - no excuses
 
 
 You see obstacles as puzzles to solve, not reasons things can't be done
 
 
 You keep score and are motivated by hitting (and beating) targets
 
 
 You believe feedback makes you better, not defensive
 
 
 You understand high-performing teams require high-performing individuals
 
 
 You want to control outcomes through preparation, strategy, and execution
 
 
 
 What Success Looks Like
 
 
 
 In your first 90 days, you will:
 
 
 <ul>
 <li>
 Manage 3-5 client accounts generating $50K-$500K/month on Amazon (your KAM owns the P&amp;L, you execute the strategy)
 </li>
 <li>
 Lead your POD - coordinating PPC specialists, content creators, and supply chain coordinators to deliver results
 </li>
 <li>
 Maintain a client retention rate of 95%+
 </li>
 <li>
 Identify and execute at least 2 growth opportunities per account per quarter
 </li>
 <li>
 Communicate proactively with clients (they never have to chase you)
 </li>
 <li>
 Collaborate seamlessly with your POD and cross-functional teams to hit account goals
 
 
 
 </li>
 </ul>
 
 You'll be measured on:
 
 Revenue growth, ACOS efficiency, client satisfaction scores, retention rate, POD performance, and the proactive solutions you bring to weekly account reviews.
 
 
 
 Your Responsibilities
 
 
 
 
 Account Execution &amp; POD Leadership
 
 
 
 <ul>
 <li>
 Execute the growth strategy set by your Key Account Manager
 </li>
 <li>
 Manage and coordinate your POD - ensuring PPC, content, and operations specialists are aligned and executing on time
 </li>
 <li>
 Drive revenue growth, advertising efficiency, and profitability across your accounts
 </li>
 <li>
 When something goes wrong, you fix it - no finger-pointing at Amazon's algorithm, the client, or other teams
 </li>
 <li>
 Use FC Insights to monitor ASIN-level profitability and make data-driven decisions in real-time
 </li>
 <li>
 Hold your POD accountable to deadlines and quality standards
 
 
 
 </li>
 </ul>
 
 Product Launches Built on Research, Not Hope
 
 
 
 <ul>
 <li>
 Lead new product launches with deep keyword research, competitive positioning, and strategic pricing
 </li>
 <li>
 Conduct thorough profitability analysis before launch using FC Insights and market data
 </li>
 <li>
 Project revenue potential, competitive landscape, and unit economics - then execute against that plan
 </li>
 <li>
 Coordinate with your POD to ensure all launch elements (content, ads, inventory) are ready and executed flawlessly
 </li>
 <li>
 Your launches should be calculated moves, not shots in the dark
 
 
 
 </li>
 </ul>
 
 Client Communication (Proactive, Not Reactive)
 
 
 
 <ul>
 <li>
 Clients should feel like you're 3 steps ahead, not scrambling to catch up
 </li>
 <li>
 Weekly performance updates with insights, not just data dumps
 </li>
 <li>
 Identify problems before clients do, present solutions alongside them
 </li>
 <li>
 You're the primary point of contact - own the relationship
 
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration &amp; POD Coordination
 
 
 
 <ul>
 <li>
 Direct your POD's PPC specialist to optimize ad spend and hit ROAS targets
 </li>
 <li>
 Coordinate with Supply Chain to prevent stockouts (because OOS kills momentum)
 </li>
 <li>
 Work with your POD's content team to improve conversion rates through A+ content, images, copy
 </li>
 <li>
 Ensure seamless communication and execution across all POD members
 
 
 
 </li>
 </ul>
 
 Reporting That Drives Decisions
 
 
 
 <ul>
 <li>
 Submit detailed weekly/monthly reports showing what's working, what's not, and what you're doing about it
 </li>
 <li>
 Leverage FC Insights dashboards to show ASIN profitability, trend analysis, and competitive shifts
 </li>
 <li>
 Use data to tell a story: "Sales dropped 15% because of X, here's the 3-step plan to recover by next week"
 </li>
 <li>
 Report on POD performance and how you're optimizing team execution
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 Requirements (Non-Negotiable)
 
 
 
 <ul>
 <li>
 3-5 years managing Amazon Seller Central or Vendor Central accounts
 </li>
 <li>
 Proven track record: Share specific results you've driven (revenue growth %, ACOS improvements, successful launches)
 </li>
 <li>
 Experience in Account Management, Brand Management, Category Management, or Client Success for Amazon brands
 </li>
 <li>
 Experience coordinating or leading cross-functional teams preferred
 
 
 
 </li>
 </ul>
 
 Amazon Expertise
 
 
 
 <ul>
 <li>
 Deep knowledge of Amazon Seller Central/Vendor Central
 </li>
 <li>
 Experience with product launches, keyword research, competitor analysis
 </li>
 <li>
 Understanding of Amazon advertising (PPC, DSP preferred)
 </li>
 <li>
 Know how to read and act on Amazon's data (not just look at it)
 </li>
 <li>
 Bonus: Experience with profitability analytics tools or Amazon data platforms
 
 
 
 </li>
 </ul>
 
 Mindset (This Matters More Than Your Resume)
 
 
 
 <ul>
 <li>
 Ownership mentality: You control what you can control, and you find ways to control more
 </li>
 <li>
 Solutions-focused: Problems are just unfinished solutions
 </li>
 <li>
 Coachable: You seek feedback and apply it immediately
 </li>
 <li>
 Team player with individual accountability: We win together, but you own your execution
 </li>
 <li>
 Results-driven: You're motivated by scorecards, metrics, and hitting targets
 </li>
 <li>
 Leadership without authority: You can get people to perform without being their direct manager
 
 
 
 </li>
 </ul>
 
 Communication &amp; Availability
 
 
 
 <ul>
 <li>
 Excellent English (written and verbal) - you'll communicate directly with US-based clients
 </li>
 <li>
 Full-time availability: 40 hrs/week in CST timezone
 </li>
 <li>
 Comfortable on video calls, Slack, and written communication
 </li>
 <li>
 Able to lead meetings, delegate tasks, and follow up on commitments
 
 
 
 </li>
 </ul>
 
 Examples of Real Results We've Driven for Clients
 
 
 
 <ul>
 <li>
 Beauty brand: $0 to $1,000,000 in 56 days
 </li>
 <li>
 Medical Supplies &amp; Equipment: $0 to $500K in less than 120 days
 </li>
 <li>
 Health &amp; Wellness brand: $120K/month to $340K/month in 6 months (183% growth)
 </li>
 <li>
 Home goods client: Reduced ACOS from 42% to 28% while increasing revenue 31%
 </li>
 <li>
 Supplement brand recovery: Restored $200K/month in revenue within 3 weeks after hijacker attack
 
 
 
 </li>
 </ul>
 
 Your job is to create stories like these for your accounts.
 
 
 
 
 Why Join Full Circle Agency?
 
 
 
 
 Competitive Compensation &amp; Flexibility
 
 
 
 <ul>
 <li>
 Salary: Up to $2,000 USD/month
 </li>
 <li>
 Remote: Work from anywhere in CST-aligned timezone
 </li>
 <li>
 Professional Development: Learn from a team managing 40+ brands and $150M+ in Amazon sales
 
 
 
 </li>
 </ul>
 
 Tools That Give You an Unfair Advantage
 
 
 
 <ul>
 <li>
 Access to FC Insights, our proprietary software platform for ASIN-level profitability tracking
 </li>
 <li>
 Real-time competitive intelligence and market data
 </li>
 <li>
 Technology stack that puts you ahead of 95% of Amazon managers
 </li>
 <li>
 POD structure that gives you dedicated specialists (you're not doing this alone)
 
 
 
 </li>
 </ul>
 
 High-Performance Culture
 
 
 
 <ul>
 <li>
 Work with people who care about winning, not making excuses
 </li>
 <li>
 Growth Opportunity: Top performers move into Key Account Manager and leadership roles
 </li>
 <li>
 Team that celebrates solutions, not complaints
 </li>
 <li>
 Work within a structured POD system with clear accountability
 
 
 
 </li>
 </ul>
 
 Application Process
 
 
 
 <ul>
 <li>
 Complete the assessment (Approx 32 minutes) - we use this to see how you think
 </li>
 <li>
 1-2 rounds of interviews where we'll dig into your Amazon results and how you approach problems
 </li>
 <li>
 Be ready to share specific examples of accounts you've managed and results you've driven
 
 
 
 </li>
 </ul>
 
 One Last Thing
 
 
 
 We're looking for someone who wants to be
 
 the best
 
 , not just good enough. If you're energized by accountability, motivated by metrics, and believe great teams are built on individual excellence - we want to talk to you.
 
 
 If you're looking for a place to coast or make excuses, this isn't it.
 
 
 
 Full Circle Agency is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 Ready to own your outcomes? Apply now
 
</div>

Amazon Brand Manager - Client Success Manager

NielsenIQ

<div>
 
 Job Description
 
 
 
 
 Customer Success Specialist is responsible for engaging and maintaining relationship with NIQ GfK product catalog customers. Ensuring customer success through making sure NIQ GfK product catalog services are being utilized by customers and identify any opportunities for business growth.
 
 
 
 
 Ensuring existing revenue is retained by providing support to existing accounts. Make regular health checks via phone, meetings and/or emails. Maintain outstanding relationships with existing customers &ndash; high or low maintenance. Record keeping key customer communication in Salesforce, JIRA and defined central location. Coordinate with cross departmental POCs to ensure customer delivery be it complex or simple. Ability to identify business opportunities and present to stakeholders. Assist Customer Success Senior Service Manager in day-to-day operations.
 
 
 
 
 
 
 This is a night shift job based off Pakistan
 
 
 
 
 
 <ul>
 <li>
 Develop / maintain excellent professional relationship with the customer
 </li>
 <li>
 Keeping customer engaged with products and services they have purchased from GfK Etilize
 </li>
 <li>
 Ensure at high-level the customer success KPIs are maintained and further improved during customer experience phase
 </li>
 <li>
 Ensure integration process is smooth and fast time-to-value is realized by customer during customer on-boarding
 </li>
 <li>
 Build customer loyalty with GfK Etilize and retain customer revenue
 </li>
 <li>
 Advocate for customer&rsquo;s business success
 </li>
 <li>
 Bridge gap between customer and operations for product, project and services delivery and issues resolution
 </li>
 <li>
 Escalate customer issues and potential risks to department manager/sales/business
 </li>
 <li>
 Make regular health check via calls, emails and record all correspondence in CRM. Follow pre-defined checklist
 </li>
 <li>
 Ensure termination checklist steps are followed incase customers decide to part ways
 </li>
 <li>
 Create reports if needed by sales team. Example, coverage reports
 </li>
 <li>
 Run yearly surveys to track customer satisfaction score and work with cross functional departments to improve satisfaction ratings
 </li>
 <li>
 Work with technical team for support on products and services integration with customer systems
 </li>
 <li>
 Respond, track and verify resolution to customer issue with respect to delivery &amp; quality of products/services
 </li>
 <li>
 Responding to customer concerns quickly and ensuring fast turnaround time
 </li>
 <li>
 CSM may require providing pre-sales support including running reports, project planning, conference calls, coordination with the team/customer - subject to Manager's approval
 </li>
 <li>
 Seek potential upgrade opportunity within their accounts and forward to account owners
 </li>
 <li>
 Review customer&rsquo;s website(s) to see if the content is being used as intended per the contract, suggest improvements and advise on best implementation practices
 </li>
 <li>
 Suggest efficient processes that can improve on customer success KPIs
 </li>
 <li>
 Take initiatives and identify opportunities for improvement of internal processes with facts
 </li>
 <li>
 Responsible for special customer projects, requirement gathering, communication with cross-functional teams, management and delivery as per the SLA/Contract
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent verbal and written English communication with confidence
 </li>
 <li>
 Excellent understanding of customer relations and expectations management
 </li>
 <li>
 Good understanding of designing process flows
 </li>
 <li>
 Excellent understanding of Salesforce and JIRA ticketing system
 </li>
 <li>
 Basic understanding of XML, JSON, API integration, database, content delivery model and web-design is an asset
 </li>
 <li>
 Basic understanding of relational Data Bases
 </li>
 <li>
 Moderate understanding of Excel (formulas), designing content comparison visuals on Power Point or Word
 </li>
 <li>
 Basic understanding of project management. Able to plan, implement and deliver customer special projects
 </li>
 <li>
 Basic understanding of product information management (PIM) systems
 </li>
 <li>
 Excellent understanding on GfK Etilize products and solutions
 </li>
 <li>
 Bachelor&rsquo;s degree preferably in Computer Science or Engineering
 </li>
 <li>
 Should have at least four years of equivalent experience or at least two years of experience in customer interaction
 </li>
 <li>
 Client Relations Management Course is a plus
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

Customer Success Specialist

<div><div><div>Customer Success Specialist is responsible for engaging and maintaining relationship with NIQ GfK product catalog customers. Ensuring customer success through making sure NIQ GfK product catalog services are being utilized by customers and identify any opportunities for business growth.
Ensuring existing revenue is retained by providing support to existing accounts. Make regular health checks via phone, meetings and/or emails. Maintain outstanding relationships with existing customers &ndash; high or low maintenance. Record keeping key customer communication in Salesforce, JIRA and defined central location. Coordinate with cross departmental POCs to ensure customer delivery be it complex or simple. Ability to identify business opportunities and present to stakeholders. Assist Customer Success Senior Service Manager in day-to-day operations.
This is a night shift job based off Pakistan<ul><li>
Develop / maintain excellent professional relationship with the customer</li><li>
Keeping customer engaged with products and services they have purchased from GfK Etilize</li><li>
Ensure at high-level the customer success KPIs are maintained and further improved during customer experience phase</li><li>
Ensure integration process is smooth and fast time-to-value is realized by customer during customer on-boarding</li><li>
Build customer loyalty with GfK Etilize and retain customer revenue</li><li>
Advocate for customer&rsquo;s business success</li><li>
Bridge gap between customer and operations for product, project and services delivery and issues resolution</li><li>
Escalate customer issues and potential risks to department manager/sales/business</li><li>
Make regular health check via calls, emails and record all correspondence in CRM. Follow pre-defined checklist</li><li>
Ensure termination checklist steps are followed incase customers decide to part ways</li><li>
Create reports if needed by sales team. Example, coverage reports</li><li>
Run yearly surveys to track customer satisfaction score and work with cross functional departments to improve satisfaction ratings</li><li>
Work with technical team for support on products and services integration with customer systems</li><li>
Respond, track and verify resolution to customer issue with respect to delivery &amp; quality of products/services</li><li>
Responding to customer concerns quickly and ensuring fast turnaround time</li><li>
CSM may require providing pre-sales support including running reports, project planning, conference calls, coordination with the team/customer - subject to Manager's approval</li><li>
Seek potential upgrade opportunity within their accounts and forward to account owners</li><li>
Review customer&rsquo;s website(s) to see if the content is being used as intended per the contract, suggest improvements and advise on best implementation practices</li><li>
Suggest efficient processes that can improve on customer success KPIs</li><li>
Take initiatives and identify opportunities for improvement of internal processes with facts</li><li>
Responsible for special customer projects, requirement gathering, communication with cross-functional teams, management and delivery as per the SLA/Contract</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Excellent verbal and written English communication with confidence</li><li>
Excellent understanding of customer relations and expectations management</li><li>
Good understanding of designing process flows</li><li>
Excellent understanding of Salesforce and JIRA ticketing system</li><li>
Basic understanding of XML, JSON, API integration, database, content delivery model and web-design is an asset</li><li>
Basic understanding of relational Data Bases.</li><li>
Moderate understanding of Excel (formulas), designing content comparison visuals on Power Point or Word</li><li>
Basic understanding of project management. Able to plan, implement and deliver customer special projects</li><li>
Basic understanding of product information management (PIM) systems</li><li>
Excellent understanding on GfK Etilize products and solutions.</li><li>
Bachelor&rsquo;s degree preferably in Computer Science or Engineering</li><li>
Should have at least four years of equivalent experience or at least two years of experience in customer interaction.</li><li>
Client Relations Management Course is a plus</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

ibex

<div>
 
 We&rsquo;re hiring a proactive, results-driven
 
 Customer Success Coordinator
 
 to support our
 
 global client base
 
 . The ideal candidate will have hands-on experience with
 
 SaaS and SAP platforms
 
 and a passion for championing client engagement and long-term satisfaction. Your mission is to drive adoption, deepen usage, and reduce churn by helping clients unlock the full potential of our solutions. You&rsquo;ll work closely with customers to understand their business goals, address engagement challenges, and ensure they achieve measurable outcomes through our software platforms.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Proactively reach out to clients showing low engagement or usage. Educate, motivate, and coach them on features that address their unique needs, helping them get the most value from their subscription
 </li>
 <li>
 Personally lead conversations and campaigns with underutilizing accounts through calls, emails, screen shares, texts, and check-ins.
 </li>
 <li>
 Jump in on any complex, high-value, or at-risk onboardings, ensuring these clients receive exceptional, personalized support to become power users.
 </li>
 <li>
 Identify clients at risk of cancellation due to low usage; develop and execute recovery plans to re-engage and retain them.
 </li>
 <li>
 Recognize upsell opportunities and confidently recommend additional features or packages that solve real client problems.
 </li>
 <li>
 Regularly share feedback and insights with the product and leadership teams to help shape our roadmap and continuously improve the client experience.
 </li>
 </ul>
 
 
 
 
 
 Requirements &amp; Qualifications:
 
 
 <ul>
 <li>
 Experience in Customer Success, Account Management,
 
 SaaS sales/support,
 
 or a in related field is must.
 </li>
 <li>
 Bachelor's degree in a relevant field.
 </li>
 <li>
 Comfortable working in a
 
 night shift (Onsite)
 
 </li>
 <li>
 Proven ability to motivate and guide customers to use technology/software more effectively.
 </li>
 <li>
 Skilled at building relationships, asking the right questions, and identifying obstacles to adoption.
 </li>
 <li>
 Confident communicator written, phone, and video with a persuasive, consultative style.
 </li>
 <li>
 Able to juggle multiple accounts and priorities without losing attention to detail.
 </li>
 <li>
 Comfortable with data: can track usage trends and report on your impact.
 </li>
 <li>
 Comfortable using platforms like
 
 Salesforce
 
 ,
 
 Google Workspace
 
 , and support
 
 ticketing systems.
 
 </li>
 <li>
 Professional, upbeat attitude with a collaborative mindset.
 </li>
 </ul>
 
 
</div>

Customer Success Coordinator – SaaS and SAP Solutions

Golpik

Job Title: Client Success Project Manager Location: Onsite &ndash; Karachi, Pakistan Employment Type: Full-time Working Hours: 5:00 PM &ndash; 2:00 AM Salary Range: PKR 100,000 &ndash; 130,000 per month Date Posted: September 12, 2025About GolpikGolpik is a fast-growing technology company delivering innovative digital solutions across MERN stack development, AI/ML solutions, Shopify, Salesforce, mobile applications, and enterprise software. With a hybrid workforce of in-house professionals and remote freelancers, we collaborate with global clients to build scalable, high-quality products. As part of our expansion, we are seeking an experienced Project Manager to lead client-facing projects and ensure seamless execution from planning to delivery.Role SummaryThe Project Manager will be responsible for managing multiple projects across MERN stack development, AI/ML initiatives, Shopify stores, and Salesforce implementations. This role serves as the key liaison between clients and internal teams, ensuring projects are delivered on time, within budget, and aligned with business objectives. All project oversight, governance, and control will be centralized within the Project Management Department to maintain consistency, accountability, and quality standards.Key Responsibilities<ul><li>Lead end-to-end project delivery across MERN, AI/ML, Shopify, and Salesforce platforms.</li><li>Act as the primary point of contact for clients, providing regular updates and managing expectations.</li><li>Coordinate with developers, data scientists, designers, QA teams, and remote contributors.</li><li>Plan and manage project budgets, schedules, and resources to ensure cost efficiency.</li><li>Maintain project governance and control under the Project Management Department.</li><li>Monitor project progress, identify risks, and implement mitigation strategies proactively.</li><li>Ensure all technical deliverables align with defined business and functional requirements.</li><li>Track key performance metrics and deliver transparent reports to management and clients.</li><li>Promote effective collaboration using tools such as Slack, Jira, and other project management platforms.</li></ul>Key Performance Indicators (KPIs)Performance will be evaluated based on:<ul><li>Timely delivery of projects</li><li>Adherence to approved budgets</li><li>Client satisfaction and retention levels</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Computer Science, Business Administration, or a related field (Master&rsquo;s preferred).</li><li>3&ndash;5+ years of experience managing IT or software development projects.</li><li>Strong understanding of MERN stack, AI/ML workflows, Shopify, and Salesforce ecosystems.</li><li>Proven experience in project budgeting, cost management, and financial accountability.</li><li>Familiarity with Agile, Scrum, and hybrid project management methodologies.</li><li>Excellent communication and stakeholder management skills.</li><li>Proficiency in project management tools such as Jira, Trello, or Asana.</li><li>Experience working with remote, cross-functional teams.</li></ul>Work Location: Onsite (In-person) Job Type: Full-timeJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Client Success Project Manager

Experts Communication

Job Title: Design Sales SpecialistCompany: Experts Communication Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM to 4:00 AM (Night Shift) Salary Range: PKR 100,000&ndash;200,000/month (based on experience) Contact: +92 317 7770002 | hr@expertscommunication.netAbout the Role:We&rsquo;re seeking a dynamic Design Sales Specialist with a proven track record in selling creative design services (web, graphic, UX/UI, Digital Marketing, SEO, Logo etc.). As our frontline sales champion, you'll convert leads into clients, build lasting relationshipsKey Responsibilities:<ul><li>Sales Strategy &amp; Execution:</li><li>Develop and implement strategies to achieve sales targets for design services.</li><li>Convert leads from platforms like Bark.com, Discord, SMM and other channels into closed deals.</li><li>Understand client needs and propose customized design solutions (websites, branding, etc.).</li><li>Maintain a strong pipeline with timely follow-ups and professional communication.</li><li>Performance &amp; Collaboration:</li><li>Monitor sales metrics, prepare reports, and refine approaches based on data.</li><li>Collaborate with designers and project managers to align client expectations.</li></ul>Requirements:<ul><li>2+ years of design/creative services sales experience (web, graphic, digital agencies preferred).</li><li>Proven success in front-end sales, lead conversion, and upselling.</li><li>Strong negotiation, closing, and consultative selling skills.</li><li>Ability to work night shifts and manage time effectively.</li><li>Excellent verbal/written communication (English + Urdu).</li><li>Familiarity with platforms like Bark.com, LinkedIn, or freelance marketplaces is a plus.</li></ul>Benefits:<ul><li>5-day workweek (Sat/Sun off).</li><li>Performance-based growth (reviews every 4 months).</li><li>Company-paid dinners, annual picnics, and events.</li><li>Competitive salary + incentives.</li></ul>Why Join Us?At Experts Communication, you&rsquo;ll work with a passionate team, sell cutting-edge design solutions, and grow your career in a fast-paced creative environment.Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Design Sales Specialist

Job description:Job Title: Design Sales Executive &ndash; Closing SpecialistCompany: Experts Communication Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM to 4:00 AM (Night Shift) Salary Range: PKR 80,000&ndash;200,000/month (based on experience) Contact: +92 317 7770002 | hr@expertscommunication.netAbout the Role:We&rsquo;re seeking a dynamic Design Sales Executive &ndash; Closing Specialist with a proven track record in selling creative design services (web, graphic, UX/UI, Digital Marketing, SEO, Logo etc.). As our frontline sales champion, you'll convert leads into clients, build lasting relationshipsKey Responsibilities:<ul><li>Sales Strategy &amp; Execution:</li><li>Develop and implement strategies to achieve sales targets for design services.</li><li>Convert leads from platforms like Bark.com, Discord, SMM and other channels into closed deals.</li><li>Understand client needs and propose customized design solutions (websites, branding, etc.).</li><li>Maintain a strong pipeline with timely follow-ups and professional communication.</li><li>Performance &amp; Collaboration:</li><li>Monitor sales metrics, prepare reports, and refine approaches based on data.</li><li>Collaborate with designers and project managers to align client expectations.</li></ul>Requirements:<ul><li>2+ years of design/creative services sales experience (web, graphic, digital agencies preferred).</li><li>Proven success in front-end sales, lead conversion, and upselling.</li><li>Strong negotiation, closing, and consultative selling skills.</li><li>Ability to work night shifts and manage time effectively.</li><li>Excellent verbal/written communication (English + Urdu).</li><li>Familiarity with platforms like Bark.com, LinkedIn, or freelance marketplaces is a plus.</li></ul>Benefits:<ul><li>5-day workweek (Sat/Sun off).</li><li>Performance-based growth (reviews every 4 months).</li><li>Company-paid dinners, annual picnics, and events.</li><li>Triannual Rewards</li><li>Competitive salary + incentives.</li></ul>Why Join Us?At Experts Communication, you&rsquo;ll work with a passionate team, sell cutting-edge design solutions, and grow your career in a fast-paced creative environment.Job Type: Full-timePay: Rs80,000.00 - Rs200,000.00 per monthWork Location: In person

Sr. Design Sales Closing Specialist-Front/Upsell

Explore 772+ Client success specialist in Karachi this January. Find roles across top companies and apply now to boost your career.

772 client success specialist jobs IN Karachi

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Sr. Design Sales Closing Specialist-Front/Upsell