customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

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customer support executive

customer support representative Jobs in Karachi

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client success specialist

Digifinix

Position: Upseller / Upsell Specialist (Web Design - Paid SMM Leads)Target: $5,000 &ndash; $8,000Location: Federal B. Area, Block 10, KarachiShift: Night Shift, 8:30 PM &ndash; 5:30 AMWorking Days: Monday to FridayWe are looking for a motivated Upseller (Upsell Specialist) for our Web Design services. The ideal candidate will be responsible for engaging existing clients acquired through paid social media marketing campaigns, identifying upsell opportunities, and offering suitable web design upgrades, add-ons, and premium service packages.Key Responsibilities:<ul><li>Engage with existing clients generated through paid SMM leads.</li><li>Understand client business needs and identify relevant upsell opportunities.</li><li>Promote web design upgrades, add-ons, and premium service packages.</li><li>Achieve monthly upsell targets of $5,000 to $8,000.</li><li>Maintain strong client relationships and ensure customer satisfaction.</li><li>Coordinate with internal teams for smooth service delivery.</li></ul>Compensation &amp; Benefits:<ul><li>Competitive base salary plus performance-based commission.</li><li>Clear commission structure with high earning potential.</li><li>Growth opportunities within a rapidly expanding company.</li></ul>Ideal Candidate:<ul><li>Strong communication and sales skills.</li><li>Experience in upselling, web design sales &amp; digital services.</li><li>Target-driven, confident, and client-focused.</li></ul>Pay: Rs100,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary for this role?</li><li>How soon would you be able to join our team if selected?</li></ul>Work Location: In person

Upseller (Web Design)

ibex. Pakistan

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 ibex. Pakistan is offering an exciting fresh job opportunity in Karachi! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis. The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach. Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment. PS: A sense of humor would help too
 
 
 
 
 
 
 !
 
 Responsibiliti
 
 
 <ul>
 <li>
 esProfessionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptl
 </li>
 <li>
 y.Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedure
 </li>
 <li>
 s.Convey interest in each customer through their words with courtesy, attention, a friendly and caring imag
 </li>
 <li>
 e.Providing alternatives to products/items, which are not available on the ecommerce websit
 </li>
 <li>
 e.Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedure
 </li>
 <li>
 s.Deliver exceptional customer service to every customer with empathy, patience and in a composed manne
 </li>
 <li>
 r.Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA regio
 </li>
 <li>
 n.Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on cal
 </li>
 <li>
 l.Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT
 </li>
 <li>
 ).Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issue
 </li>
 <li>
 s.Staying up to date with latest updates on CRM and other systems information, process changes and future update
 </li>
 </ul>
 
 
 
 
 
 s.
 
 Qualificati
 
 
 <ul>
 <li>
 onsExceptional verbal communication skills in English is a mu
 </li>
 <li>
 st.Candidates must possess a clear American accent to easily explain and help the customer base in
 </li>
 <li>
 US.Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a pl
 </li>
 <li>
 us.Candidate should be 18 years or older (You will be required to show your CNIC during the intervie
 </li>
 <li>
 w).Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatti
 </li>
 <li>
 ng.Experience using CRM systems is a bon
 </li>
 <li>
 us.Fresh graduates and students searching for entry-level roles or call center jobs in Karachi/Lahore/Islamabad are encouraged to app
 </li>
 </ul>
 
 
 
 
 
 ly.
 
 Pay range and compensation pac
 
 
 
 kageIt is a full-time ibex. job opening in Pakistan. The role will be on-site in one of ibex. office&rsquo;s in Karachi/Lahore/Islamabad. Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practic
 
 
 
 
 
 
 es).
 
 Perks &amp; Ben
 
 
 <ul>
 <li>
 efits24/7 transport s
 </li>
 <li>
 ystemMedical and health insu
 </li>
 <li>
 ranceBo
 </li>
 <li>
 nusesIncen
 </li>
 </ul>
 
 
 
 
 
 tives
 
 Career Growth Opportunities at ibex. Pa
 
 
 
 kistanThis ibex. job role offers career growth pathways, depending on performance and interest, incl
 
 <ul>
 <li>
 uding:Customer Service Representative Supervisors/ Tea
 </li>
 <li>
 m LeadOffice Administrator / Operations Coord
 </li>
 <li>
 inatorTraining Speci
 </li>
 <li>
 alistsCross-campaign growth for more ex
 </li>
 <li>
 posureCross-departmental growth for specific interests like marketing, IT, HR
 </li>
 </ul>
 
 
 
 
 
 , etc.
 
 Equal Opportunity St
 
 
 
 atementibex. Pakistan is committed to diversity and inclu
 
 
 
 
 sivity.
</div>

Customer Success Specialist

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
 </li>
 </ul>
</div>

TECHOMATRIX

We&rsquo;re Hiring: Senior International Sales Specialist (Night Shift)Location: F.B. Area, Block 10, KarachiShift: 9-hour shift between 6 PM &ndash; 6 AMWorking Days: 6 days a weekJob Type: Full-time, On-siteCompany: TechoMatrixwww.techomatrix.comAbout the RoleTechomatrix is seeking a International Sales Specialist to join our fast-growing team of global sales professionals. This role focuses on building and expanding strong business relationships with clients across the UK and USA, driving lead conversions, and closing high-value deals.The ideal candidate will have a strong command of international sales dynamics, the ability to understand client goals, and the drive to convert opportunities into long-term business partnerships.If you&rsquo;re ambitious, persuasive, and motivated by results; we want to hear from you.Key Responsibilities* Develop and execute strategic international sales plans to achieve and surpass monthly and quarterly revenue goals.* Engage and convert high-quality inbound and outbound leads from targeted international campaigns.* Build strong relationships with clients across the UK and USA, understanding their business goals and providing tailored digital solutions.* Conduct professional client meetings, consultations, and negotiations with clarity, confidence, and integrity.* Present service proposals aligned with client objectives across content, design, marketing, and development domains.* Maintain accurate lead, pipeline, and performance data using CRM tools to ensure consistent follow-ups and timely closures.* Collaborate closely with internal teams to ensure smooth project handovers, deliverables, and client satisfaction.* Evaluate sales performance metrics, identify trends, and recommend strategies for continuous improvement and growth.Requirements<ul><li>Minimum 3&ndash;5 years of proven success in international sales or client acquisition</li><li>Exceptional English fluency (spoken and written) with strong presentation and negotiation skills.</li><li>Deep understanding of global sales cycles, consultative selling, and client retention strategies.</li><li>Proficiency in using CRM tools, online communication platforms, and lead management systems.</li><li>Ambitious, self-motivated, and performance-driven individual who thrives on achieving and exceeding targets.</li></ul>What We Offer<ul><li>Market-competitive salary + lucrative commissions &amp; bonuses</li><li>Clear career growth opportunities with leadership potential</li><li>Medical insurance and additional employee benefits</li><li>Continuous professional development through training and mentorship</li><li>Collaborative, supportive, and performance-focused environment</li></ul>About TechomatrixTechomatrix is a forward-thinking software house providing digital solutions to clients across the UK, USA, Canada, Europe, and the Middle East.Our expertise spans across:<ul><li>Creative &amp; Research Content</li><li>Digital Marketing</li><li>Design &amp; Branding</li><li>Web and App Development</li></ul>At Techomatrix, we are bridging innovation and success; empowering global businesses through creativity, technology, and strategic excellence.Job Type: Full-timePay: Up to Rs130,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working onsite?</li><li>Can you commute to FB Area block 10?</li><li>Are you willing to work in night shift?</li></ul>Experience:<ul><li>International Sales: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

International Sales Specialist (Night Shift)

XPO9TIAL

We're Hiring: Upwork Bidder SpecialistCompany: Xpo9tial Growth Consulting LLP Location: Gulshan-e-Jamal, Karachi Working Hours: 8:00 PM &ndash; 5:00 AM Employment Type: Full-Time (On-site) Experience Required: Minimum 3 Years Compensation: Market Competitive + CommissionPosition OverviewXpo9tial Growth Consulting LLP is looking for a motivated and results-driven Upwork Bidder Specialist to join our Business Development team. We're seeking a professional with 3+ years of proven experience in generating quality leads, securing projects, and building long-term client relationships on Upwork.The ideal candidate should have experience selling Video Editing, AI Content Creation, and Animation services, with a strong understanding of the Upwork marketplace and a passion for driving business growth.Key Responsibilities<ul><li>Identify, evaluate, and bid on relevant Upwork projects related to Video Editing, AI Content Creation, and Animation.</li><li>Prepare customized, persuasive, and high-converting proposals based on client requirements.</li><li>Develop and implement effective bidding strategies to maximize project wins and ROI.</li><li>Build and maintain strong relationships with prospective and existing clients.</li><li>Optimize and manage the company's Upwork profile to improve visibility, credibility, and lead generation.</li><li>Manage the complete sales cycle, from lead generation to project closure.</li><li>Collaborate with internal teams to prepare accurate project proposals.</li><li>Track proposal performance, client responses, and conversion metrics to improve bidding success.</li><li>Consistently achieve monthly business development and revenue targets.</li></ul>Required Qualifications<ul><li>Minimum 3 + years of proven experience as an Upwork Bidder, Business Development Executive, or in a similar role.</li><li>Strong understanding of the Upwork ecosystem, including bidding strategies, proposal writing, profile optimization, and industry best practices.</li><li>Experience managing Upwork Connects budgets and implementing ROI-focused client acquisition strategies.</li><li>Ability to effectively manage a monthly Upwork Connects budget of approximately $300&ndash;500 while achieving business development targets.</li><li>Excellent written English and professional communication skills.</li><li>Proven experience in proposal writing, client outreach, and Upwork profile optimization.</li><li>Strong negotiation, relationship-building, and closing skills.</li><li>Good understanding of Video Editing, AI Content Creation, and Animation services.</li><li>Self-motivated, target-oriented, and capable of working independently in a fast-paced environment.</li></ul>What We Offer<ul><li>Competitive market salary plus performance-based commission.</li><li>Opportunity to work with international clients and exciting creative projects.</li><li>Career growth and professional development opportunities.</li><li>A collaborative, performance-driven, and supportive work environment.</li><li>Long-term career opportunities within a growing digital solutions company.</li></ul>If you're passionate about winning projects on Upwork, building client relationships, and contributing to business growth, we'd love to hear from you.Apply today and become part of Xpo9tial Growth Consulting LLP's growing team.Job Type: Full-timeWork Location: In person

Upwork Bidder Specilaist

Sispn Technology

Job description:Job Details: Job Title: SEO ExecutiveCompany: SISPN TechnologyShift: 10:00 PM to 07:00 AMJob Type: Full Time (On-site)Location: Karachi, PakistanAbout SISPN Technology:SISPN Technology is a leading digital services company based in Karachi, Pakistan, specializing in web development, mobile applications, digital marketing, graphic design, and more. We are seeking a dedicated and experienced SEO Executive to join our team and drive our clients' online visibility and success through effective search engine optimization strategies.Position Overview:As an SEO Specialist at SISPN Technology, you will be responsible for optimizing websites, improving their search engine rankings, and implementing SEO best practices to enhance online visibility and organic traffic for our clients. You will collaborate closely with our digital marketing and development teams to deliver outstanding results.Key Responsibilities:Keyword Research: Conduct thorough keyword research to identify target keywords and phrases that will drive organic traffic.On-Page Optimization: Optimize website content, meta tags, headings, and other on-page elements for improved search engine rankings.Off-Page Optimization: Develop and execute off-page SEO strategies, including link building, to increase the authority and credibility of client websites.Technical SEO: Identify and address technical issues that may affect website performance and search engine rankings, such as site speed, mobile-friendliness, and indexing.SEO Audits: Perform regular SEO audits to identify areas for improvement and implement corrective actions.Content Strategy: Collaborate with content creators to develop and optimize SEO-friendly content that aligns with client objectives.Competitor Analysis: Monitor and analyze competitor websites and SEO strategies to identify opportunities and stay ahead of industry trends.Reporting: Generate and present regular SEO performance reports to clients, highlighting key metrics and recommendations for improvement.Qualifications:Proven experience as an SEO Specialist with a strong track record of improving organic search rankings and traffic.Proficiency in SEO tools and analytics platforms (e.g., Google Analytics, Google Search Console, SEMrush, Moz, etc.).Solid understanding of search engine algorithms and ranking factors.Excellent written and verbal communication skills in English.Detail-oriented with strong analytical and problem-solving skills.Ability to work effectively in a collaborative team environment.Up-to-date knowledge of industry trends and best practices.Pay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Current/Last salary</li><li>Expected Salary</li><li>Notice period (if any)</li></ul>Experience:<ul><li>SEO: 3 years (Preferred)</li></ul>Work Location: In person

SEO Specialist

Hiring: Upwork Bidder Executive (Bidder + Closer)Company: Xpo9tial Growth Consulting LLP Location: Gulshan-e-Jamal, Karachi Working Hours: 8:00 PM &ndash; 5:00 AM Employment Type: Full-Time (On-site) Experience Required: Minimum 5 Years Compensation: 100K -150K (Depends upon experience) + CommissionPosition OverviewAre you an experienced Upwork Bidder with the confidence to win projects and close UAE &amp; International clients?Xpo9tial Growth Consulting LLP is looking for a highly motivated and performance-driven Upwork Bidder Executive to join our Business Development team. This role is ideal for someone who has a proven track record of identifying high-value opportunities, writing winning proposals, conducting discovery calls, negotiating with clients, and consistently closing deals.The ideal candidate will have experience selling Video Editing, AI Content Creation, and Animation services. If you're passionate about business development and enjoy turning qualified leads into long-term clients, we'd love to hear from you.Key Responsibilities<ul><li>Identify, evaluate, and bid on high-value Upwork projects related to Video Editing, AI Content Creation, and Animation.</li><li>Write personalized, persuasive, and high-converting proposals tailored to each client's requirements.</li><li>Qualify leads and conduct discovery calls to understand client needs.</li><li>Confidently close international clients through Upwork Chat, Zoom, Google Meet, and other virtual communication platforms.</li><li>Negotiate project scope, pricing, and timelines while maintaining strong client relationships.</li><li>Develop and implement ROI-focused bidding strategies to maximize project wins.</li><li>Optimize and manage the company's Upwork profile to improve visibility, credibility, and lead generation.</li><li>Manage the complete sales cycle, from lead generation to successful project closure.</li><li>Collaborate with internal teams to prepare accurate proposals and project estimates.</li><li>Consistently achieve monthly business development, client acquisition, and revenue targets.</li></ul>Required Qualifications<ul><li>Minimum 5 years of proven experience as an Upwork Bidder, Business Development Executive, or Client Acquisition Specialist.</li><li>Demonstrated success in both bidding and closing UAE &amp; international clients.</li><li>Proven ability to convert prospects into long-term clients through written communication and discovery calls.</li><li>Strong understanding of the Upwork ecosystem, including bidding strategies, proposal writing, profile optimization, and platform best practices.</li><li>Experience managing a monthly Upwork Connects budget of approximately $300&ndash;500 with a strong return on investment.</li><li>Excellent spoken and written English with the confidence to communicate professionally with international clients, lead meetings, negotiate terms, and close deals.</li><li>Strong negotiation, objection-handling, relationship-building, and sales-closing skills.</li><li>Experience selling Video Editing, AI Content Creation, and Animation services.</li><li>Self-motivated, target-driven, and capable of working independently in a fast-paced environment.</li></ul>What We Offer<ul><li>Competitive market salary plus performance-based commission.</li><li>Opportunity to work with UAE &amp; International clients on premium creative projects.</li><li>Career growth and continuous professional development.</li><li>A collaborative, performance-driven, and supportive work environment.</li><li>Long-term career opportunities within a growing digital solutions company.</li></ul>If you're an experienced Upwork Bidder who can generate leads, confidently close deals, and build lasting client relationships, we'd love to hear from you.Apply today and become part of Xpo9tial Growth Consulting LLP's growing team.Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Upwork Bidder Executive (Bidder + Closer)

Explore 193+ Client success specialist in Karachi this August. Find roles across top companies and apply now to boost your career.

193 client success specialist jobs In Karachi

Upseller (Web Design)

Customer Success Specialist

Customer Success Specialist

International Sales Specialist (Night Shift)

Upwork Bidder Specilaist

SEO Specialist

Upwork Bidder Executive (Bidder + Closer)