customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer service representative Jobs in Karachi

customer service representative

customer support

client success specialist

Northstar Cafe

We&rsquo;re Hiring: Client Success Agent (USA Market)Location: Gulistan-e-Jauhar, Block 16, Karachi (On-site) Job Type: Full-time Experience Required: Minimum 1&ndash;2 years Shift: Night Shift (USA Market) Timings: 7:00 PM &ndash; 4:00 AM Working Days: Monday to FridayJob OverviewWe are seeking a confident and target-driven Cold Caller / Sales Executive with hands-on experience in the USA market. The ideal candidate should be skilled in cold calling, lead conversion, and professional communication with international clients.Key Responsibilities<ul><li>Make outbound cold calls to USA-based prospects</li><li>Generate, qualify, and convert leads into sales opportunities</li><li>Pitch company services professionally and confidently</li><li>Handle objections and follow up consistently</li><li>Maintain accurate records of calls, leads, and conversions</li><li>Coordinate with the sales and operations teams</li><li>Meet daily and monthly sales targets</li></ul>Required Skills &amp; Experience<ul><li>1&ndash;2 years of proven experience in cold calling or sales for the USA market</li><li>Excellent spoken English with a neutral or American accent preferred</li><li>Strong persuasion, negotiation, and closing skills</li><li>Experience with CRM systems and lead tracking tools</li><li>Ability to work independently and handle rejection professionally</li><li>Comfortable working onsite during night shift</li></ul>What We Offer<ul><li>Competitive salary (based on experience)</li><li>Attractive performance-based incentives</li><li>Stable USA-market campaign</li><li>Professional and growth-focused work environment</li><li>Long-term career growth opportunities</li></ul>How to Apply Interested candidates should apply by sharing their updated CV and details of their USA market experience.Pay: Rs60,000.00 - Rs80,000.00 per hourWork Location: In person

Client Success Agent

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi
 </li>
 <li>
 5 working days, from Monday to Friday, with weekends off
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation Programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist (Weekends Off)

ABS INTERNATIONAL

Join a Direct US Principal &ndash; Stability and Growth Since 2010Are you tired of seasonal BPO campaigns that close without warning? Join ABS International, a direct US Principal. We are not a third-party outsourcing firm; we own our brands and manage our own logistical operations. With a 16-year track record of zero missed payroll dates, we offer the professional stability you deserve.We are looking for Customer Success Executives who are quick thinkers and possess excellent English communication skills. This is a high-IQ, non-scripted role&mdash;no cold calling and no sales pressure.The Principal AdvantageCompetitive Salary: PKR 40,000 &ndash; 50,000 (Base) + PKR 10,000 &ndash; 15,000 (Performance Incentives). Attendance Bonus: PKR 3,000 for perfect punctuality. Professional Stability: Direct employment with a global success record since 2010. Dynamic Work: Handle real-time US logistical operations; no boring scripts. Modern Tools: Gain experience using premium US CRM and logistics software.Role RequirementsCommunication: Exceptional verbal and written English (must be able to coordinate effectively with US-based customers and drivers). Analytical Skills: Ability to solve complex logistical queries on your feet. Experience: 6 months to 1 year of experience in International Support OR Freshers with exceptional English proficiency. Shift: Monday to Saturday | 06:00 PM &ndash; 02:00 AM (Fixed Evening Shift).Location &amp; LogisticsType: 100% On-Site. Location: Gulshan-e-Iqbal, Block 13C, Karachi. Student Friendly: Perfect for students looking for a stable evening career that offers professional growth and competitive pay. Apply Now to secure your spot with a stable, growing international organization.Pay: Rs42,000.00 - Rs52,000.00 per monthWork Location: In person

Customer Success Executive | US-Based Logistics (On-Site)

TECHOMATRIX

We&rsquo;re Hiring: Senior International Sales Specialist (Night Shift)Location: F.B. Area, Block 10, KarachiShift: 9-hour shift between 6 PM &ndash; 6 AMWorking Days: 6 days a weekJob Type: Full-time, On-siteCompany: TechoMatrixwww.techomatrix.comAbout the RoleTechomatrix is seeking a International Sales Specialist to join our fast-growing team of global sales professionals. This role focuses on building and expanding strong business relationships with clients across the UK and USA, driving lead conversions, and closing high-value deals.The ideal candidate will have a strong command of international sales dynamics, the ability to understand client goals, and the drive to convert opportunities into long-term business partnerships.If you&rsquo;re ambitious, persuasive, and motivated by results; we want to hear from you.Key Responsibilities* Develop and execute strategic international sales plans to achieve and surpass monthly and quarterly revenue goals.* Engage and convert high-quality inbound and outbound leads from targeted international campaigns.* Build strong relationships with clients across the UK and USA, understanding their business goals and providing tailored digital solutions.* Conduct professional client meetings, consultations, and negotiations with clarity, confidence, and integrity.* Present service proposals aligned with client objectives across content, design, marketing, and development domains.* Maintain accurate lead, pipeline, and performance data using CRM tools to ensure consistent follow-ups and timely closures.* Collaborate closely with internal teams to ensure smooth project handovers, deliverables, and client satisfaction.* Evaluate sales performance metrics, identify trends, and recommend strategies for continuous improvement and growth.Requirements<ul><li>Minimum 3&ndash;5 years of proven success in international sales or client acquisition</li><li>Exceptional English fluency (spoken and written) with strong presentation and negotiation skills.</li><li>Deep understanding of global sales cycles, consultative selling, and client retention strategies.</li><li>Proficiency in using CRM tools, online communication platforms, and lead management systems.</li><li>Ambitious, self-motivated, and performance-driven individual who thrives on achieving and exceeding targets.</li></ul>What We Offer<ul><li>Market-competitive salary + lucrative commissions &amp; bonuses</li><li>Clear career growth opportunities with leadership potential</li><li>Medical insurance and additional employee benefits</li><li>Continuous professional development through training and mentorship</li><li>Collaborative, supportive, and performance-focused environment</li></ul>About TechomatrixTechomatrix is a forward-thinking software house providing digital solutions to clients across the UK, USA, Canada, Europe, and the Middle East.Our expertise spans across:<ul><li>Creative &amp; Research Content</li><li>Digital Marketing</li><li>Design &amp; Branding</li><li>Web and App Development</li></ul>At Techomatrix, we are bridging innovation and success; empowering global businesses through creativity, technology, and strategic excellence.Job Type: Full-timePay: Up to Rs130,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working onsite?</li><li>Can you commute to FB Area block 10?</li><li>Are you willing to work in night shift?</li></ul>Experience:<ul><li>International Sales: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

International Sales Specialist (Night Shift)

IBEX Global

Job Description:ibex Pakistan is seeking a motivated and customer-oriented Global Customer Support Associate to join its Customer Service Department. The role involves handling international customer interactions through voice and chat channels while delivering exceptional service and maintaining high professional standards.Requirements : O/A Levels or a Bachelor&rsquo;s degree Excellent verbal and written communication skills in English. Ability to work independently and thrive in a fast-paced environment.Benefits : Transport Facility Permanent Position Opportunity for career advancement within our growing organization.Salary : 65K - 115KLocation : Ibex Tower, Shahrah e Faisal, KarachiShift : 4pm - 11am (changing 9 hours)Job Types: Full-time, Contract ,FresherWork Location: In personJob Types: Full-time, FresherPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

<div>Role: Deal Specialist/Manager &ndash; Senior/Supervising Associate &ndash; Pakistan, Jordan, Lebanon 
At EY, we&rsquo;re all in to shape your future with confidence. 
We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 
Join EY and help to build a better working world. 
The opportunity 
We are seeking a Deal Manager / Specialist to join our MENA Pursuits Excellence team, based in Pakistan, Lebanon, or Jordan, as part of the Markets Enablement function. This role plays a pivotal part in supporting strategic and high-value pursuits across the MENA region. You will serve as the central driver for pursuit planning, coordination, and execution&mdash;partnering with client-serving teams to deliver winning proposals and compelling deal strategies. 
You will be at the forefront of enabling EY to win in the marketplace by applying Gold Standard Pursuit Process (GSPP) principles, leveraging leading tools and resources, and driving disciplined, collaborative execution across multidisciplinary teams. 
Your key responsibilities 
<ul><li>
Manage the end-to-end pursuit lifecycle from qualification to close, ensuring timely and high-quality deliverables aligned with firm protocols.</li><li>
Drive and track pursuit project plans, timelines, workstreams, interdependencies, and key milestones.</li><li>
Facilitate pursuit strategy discussions and help craft differentiated win themes focused on client needs while protecting EY&rsquo;s interests.</li><li>
Develop compelling client-facing content including proposals, executive summaries, and presentations in collaboration with stakeholders.</li><li>
Plan and support orals preparation and strategic messaging for client meetings and final presentations.</li><li>
Build and manage pursuit infrastructure using MS Teams, trackers, calendars, and status updates.</li><li>
Coordinate with creative services, insights professionals, and other internal resources to elevate proposal quality.</li><li>
Capture knowledge and lessons learned to enhance EY&rsquo;s pursuit best practices and tools.</li><li>
Apply and promote the use of AI-enabled proposal development tools to drive innovation and efficiency.</li><li>
Act as the &ldquo;glue&rdquo; of the pursuit team&mdash;keeping everyone aligned, engaged, and focused on the win strategy.</li><li>
Build strong relationships with Service Line, Account, and Business Development leaders.</li><li>
Collaborate closely with the Deal Leader to maintain internal updates, governance checkpoints, and leadership engagement.</li></ul> 
Skills and attributes for success 
<ul><li>
Strong project management and organizational skills with high attention to detail.</li><li>
Excellent written and verbal communication skills; able to write in a clear, persuasive, and client-centric manner.</li><li>
Deep understanding of pursuit and/or business development environments.</li><li>
Ability to influence and challenge teams constructively to drive strategic thinking and quality output.</li><li>
Confident working in fast-paced, deadline-driven environments with competing priorities.</li><li>
Creative, solutions-oriented, and adept at leveraging tools and resources.</li><li>
Strong interpersonal and leadership presence; works well with varying styles and seniorities.</li><li>
Demonstrated ability to work independently and manage multiple stakeholders simultaneously.</li></ul> 
Ideally, you&rsquo;ll also 
<ul><li>
Have experience in proposal writing and communications, preferably within a professional services environment.</li><li>
Be familiar with the MENA region&rsquo;s business culture and client expectations.</li><li>
Possess business proficiency in Arabic (a plus but not required).</li></ul> 
What we look for 
We are seeking a highly motivated, collaborative, and strategic individual with a passion for pursuit excellence. You&rsquo;ll thrive in this role if you have a proactive mindset, enjoy solving complex problems, and can drive outcomes across multiple stakeholders and deadlines. You must be resourceful, self-driven, and committed to creating compelling value propositions that win clients and build trust. 
What we offer you 
At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. 
Are you ready to shape your future with confidence? Apply today. 
To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need. 
EY | Building a better working world 
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. 
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. 
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</div>

Senior / Supervising Associate - Deal Specialist - MENA Pursuits Excellence - Karachi

Explore 964+ Client success specialist in Karachi this May. Find roles across top companies and apply now to boost your career.

964 client success specialist jobs In Karachi

Client Success Agent

Customer Success Specialist

Customer Success Specialist (Weekends Off)

Customer Success Executive | US-Based Logistics (On-Site)

International Sales Specialist (Night Shift)

Customer Success Specialist

Senior / Supervising Associate - Deal Specialist - MENA Pursuits Excellence - Karachi