customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer support executive Jobs in Karachi

customer support executive

international customer support specialist Jobs in Karachi

international customer support specialist

client success specialist

Symbiosis Technologies

We&rsquo;re looking for a Client Onboarding Specialist who will guide new customers through a smooth, structured onboarding journey. This role is all about creating a solid first impression, understanding client needs, configuring their account, training them on the platform, and making sure they get value from day one.You&rsquo;ll work closely with Customer Success, Support, and Product teams to ensure every client launches successfully and feels confident using our software.Key Responsibilities1. Onboarding &amp; Implementation<ul><li>Lead onboarding sessions with new clients, ensuring a seamless setup process.</li><li>Understand client goals, workflows, and challenges to tailor their onboarding plan.</li><li>Configure accounts, permissions, integrations, and user settings.</li><li>Guide clients through data imports, system setup, and key feature enablement.</li></ul>2. Training &amp; Product Adoption<ul><li>Deliver hands-on product training via Zoom, Loom videos, or webinars.</li><li>Create custom onboarding checklists and training materials.</li><li>Ensure clients understand core features and best practices for their industry.</li><li>Track onboarding progress and follow up until the client is fully activated.</li></ul>3. Communication &amp; Support<ul><li>Serve as the primary point of contact during the onboarding period.</li><li>Proactively communicate timelines, next steps, and expectations.</li><li>Work with Support/Technical teams to resolve setup issues quickly.</li><li>Provide feedback to Product/Engineering on client needs or feature gaps.</li></ul>4. Customer Success Collaboration<ul><li>Transition clients smoothly to the Customer Success Manager once onboarding is complete.</li><li>Document client requirements, preferences, and setup details in the CRM.</li><li>Identify upsell opportunities and potential risks early in the relationship.</li></ul>What We&rsquo;re Looking ForRequired<ul><li>1&ndash;3 years of experience in SaaS onboarding, customer success, or implementation.</li><li>Strong communication skills with a friendly, patient, and professional manner.</li><li>Comfort with US-based clients, time zones, and communication norms.</li><li>Ability to explain technical concepts in simple, clear language.</li><li>Experience using CRM, ticketing systems, Zoom, and documentation tools.</li></ul>Preferred<ul><li>Experience in the US SaaS market, healthcare, home care, logistics, or restaurant tech (depending on your product).</li><li>Familiarity with APIs, integrations, and basic troubleshooting.</li><li>Ability to create training materials, SOPs, or Loom videos.</li><li>Strong problem-solving and ownership mindset.</li></ul>Soft Skills<ul><li>Empathetic and customer-focused</li><li>Detail-oriented and organized</li><li>Comfortable juggling multiple clients at once</li><li>Fast learner with strong product understanding</li><li>Positive, calm, and solutions-first attitude</li></ul>Why Join Us<ul><li>Opportunity to work with a fast-growing SaaS company serving the US market</li><li>Growth-focused environment with room to expand into Customer Success or Product</li><li>Work with a collaborative team that values initiative and ownership</li><li>Make a direct impact on customer experience and product adoption</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Client Onboarding Specialist

Experts Communication

Job Title: Client Success Partner &ndash; Design SalesLocation: North Nazimabad, Block A, Karachi Shift Timing: 7:00 PM &ndash; 4:00 AM Salary: 100,000 PKR &ndash; 200,000 PKR + Uncapped CommissionTarget: 5k$ to 10k$ Perks: Company-maintained car (based on target achievement)About the Role:We are looking for a Client Success Partner &ndash; Design Sales to join our team and drive long-term relationships with clients in the design industry. This role is ideal for someone with a strong background in sales, account management, or client success, particularly in a design or creative services environment. You will be responsible for ensuring client satisfaction, project success, and business growth by managing accounts, identifying upselling opportunities, and exceeding client expectations.Key Responsibilities:<ul><li>Client Relationship Management:</li><li>Act as the main point of contact for clients, ensuring a smooth and professional experience.</li><li>Build strong, long-term relationships to drive repeat business and referrals.</li><li>Regularly communicate with clients to understand their needs and offer tailored design solutions.</li><li>Sales &amp; Business Growth:</li><li>Identify upselling and cross-selling opportunities for additional design services.</li><li>Work closely with the sales and design teams to craft proposals that align with client goals.</li><li>Meet and exceed sales targets to unlock uncapped commission and growth perks.</li><li>Project Coordination:</li><li>Collaborate with design teams to ensure projects are delivered on time and as per client expectations.</li><li>Manage project timelines, updates, and client feedback efficiently.</li><li>Ensure top-tier customer experience by addressing concerns proactively.</li><li>Data &amp; Reporting:</li><li>Maintain accurate records of client interactions and project milestones using CRM tools.</li><li>Analyze client data to identify patterns, growth opportunities, and areas for improvement.</li></ul>Required Qualifications:<ul><li>Experience:</li><li>2&ndash;3 years of experience in client success, account management, or sales.</li><li>Prior experience in design services, creative agencies, or digital marketing is preferred.</li><li>Proven track record in managing client accounts and achieving sales targets.</li><li>Skills &amp; Competencies:</li><li>Excellent communication and negotiation skills to maintain strong client relationships.</li><li>Strong understanding of design concepts to recommend appropriate solutions.</li><li>Highly organized and detail-oriented, capable of managing multiple clients at once.</li><li>Proficiency in CRM tools (e.g., HubSpot, Salesforce) and project management tools (e.g., Trello, Asana).</li><li>Problem-solving mindset with a results-driven approach.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary: 100,000 PKR &ndash; 200,000 PKR + Uncapped Commission</li><li>Performance-based perks: Company-maintained car upon achieving targets</li><li>Growth opportunities with fast-track career progression based on performance</li><li>Collaborative and dynamic work environment</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Client Success Partner-Design Sales

Hiring Talent

We are looking for an energetic Business Development Specialist to join our client&rsquo;s team in Karachi, with the opportunity to work directly with international markets.Timings: 9 am to 6 pmLocation: Shahrah-e-Faisal, KarachiSalary: Up to 150KKey Responsibilities:<ul><li>Make outbound calls to prospective customers</li><li>Identify and qualify potential leads through effective questioning and engagement.</li><li>Schedule appointments or follow-ups for the sales team.</li><li>Maintain accurate records of calls, conversations, and lead status in the CRM.</li><li>Follow up on leads and manage the pipeline to ensure conversion opportunities.</li><li>Handle customer inquiries politely and address concerns where possible.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree</li><li>2 years of relevant experience</li><li>Strong in Basic MS Office, i.e. Outlook,Word,PPT,Excel etc.</li><li>Excellent English, Speaking &amp; Writing skills.</li><li>Strong in Task/Time Management, multitasking, deadlines, milestones.</li><li>Strong in Work Ethics, working independent, responsible, and with commitment.</li><li>Confident personality with professional phone etiquette</li></ul>This is a not a target based role.If you excel at turning conversations into opportunities, then this role is for you.Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you willing to work onsite?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>business development: 2 years (Preferred)</li><li>international market: 2 years (Preferred)</li></ul>Work Location: In person

Client Acquisition Specialist - Female

Mars BPO

We are expanding our team and seeking enthusiastic individuals for the position of Customer Verification &amp; Deal Closer. The ideal candidate will handle verification calls, confirm client details, follow up on leads, and close deals through effective communication.Job Responsibilities:<ul><li>Contact customers to verify provided information</li><li>Maintain accurate records and follow standard procedures</li><li>Conduct follow-up calls to convert warm leads</li><li>Meet daily and weekly performance targets</li><li>Provide clear and professional customer support when required</li></ul>Candidate Requirements:<ul><li>Strong and confident communication skills</li><li>Good listening and convincing abilities</li><li>Ability to work under targets and in a fast-paced environment</li><li>Prior verification/closing experience is a plus but not mandatory</li></ul>What We Offer:<ul><li>Competitive salary plus commissions</li><li>Monthly performance-based incentives</li><li>Friendly and cooperative work environment</li><li>Career growth and internal promotion opportunities</li><li>Training to improve skills and performance</li><li>Rewards and recognition for top achievers</li></ul>Ready to start your journey in sales? Apply now and become part of our dynamic team at MARS BPO Karachi!Office Timings:<ul><li>6:00 PM &ndash; 5:00 AM (Night Shift)</li></ul>Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Verification & Deal Closer

MarketCube.io

Marketcube is a global SaaS platform powering multi-vendor marketplaces and hyperlocal commerce models across the UK, GCC, and Europe. Our technology enables enterprises to launch, scale, and operate digital marketplaces with ease. Our clients include major telecom companies, retailers, and high-growth digital brands.We are expanding our Karachi team and are looking for a polished, confident Product Specialist with strong communication skills, demo experience, and international exposure.Job SummaryThe Product Specialist will lead the client-facing side of our product, including:<ul><li>delivering high-quality demos,</li><li>onboarding new clients,</li><li>training users,</li><li>and helping enterprises successfully adopt the Marketcube platform.</li></ul>You will work closely with the COO, Product, Engineering, QA, and Support teams to ensure clients fully understand and gain maximum value from our platform.This role is perfect for someone who is articulate, organized, and experienced in handling international clients.Key Responsibilities<ul><li>Deliver clear, structured, high-impact product demos to clients in the GCC, UK, and globally.</li><li>Customize demo flows based on industry, client profile, and marketplace use-case.</li><li>Build and maintain demo environments with realistic data for presentations.</li><li>Lead client onboarding sessions, workflow setup, and product training.</li><li>Understand client requirements and map them to Marketcube&rsquo;s product features.</li><li>Create client-facing product documentation, demo scripts, and training materials.</li><li>Provide product-related clarity during enterprise client meetings with the COO.</li><li>Collaborate with Product &amp; Engineering teams for feedback and feature requests.</li><li>Assist the support team with product knowledge to reduce escalations.</li><li>Document all demo, onboarding, and training processes.</li></ul>Requirements : Must-Have<ul><li>Excellent spoken English with a clear, international-style accent.</li><li>4&ndash;5 years of experience in a similar role (Product Specialist, SaaS Onboarding, Pre-Sales, Solutions Specialist, Customer Enablement, etc.)</li><li>Strong presentation, communication, and storytelling skills.</li><li>Understanding of SaaS platforms, eCommerce, marketplaces, or Shopify.</li><li>Ability to understand workflows, dashboards, APIs, and basic integrations.</li><li>Strong organizational skills and ability to take full ownership of demos.</li><li>Bachelor&rsquo;s degree in IT, CS, Business, or a related field.</li></ul>Nice to Have<ul><li>Experience with Shopify, WooCommerce, or marketplace platforms.</li><li>Experience creating training materials, walkthroughs, or video tutorials.</li><li>Familiarity with tools like Stripe, HelpScout, Slack, Google Sheets.</li><li>Strong analytical and problem-solving skills.</li><li>A natural ability to simplify complex concepts.</li></ul>What We Offer<ul><li>Competitive salary (PKR 150,000 &ndash; 180,000)</li><li>High exposure to global clients and enterprise projects</li><li>Fast progression path to Senior Product Specialist or Product Owner</li><li>Growth opportunities across product, customer success, or training</li><li>Significant ownership and responsibility from day one</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs180,000.00 per monthWork Location: In person

Product Specialist (Client Demos & Onboarding)

Turn Up Technologies

Job Title: Business Development SpecialistLocation: Onsite &ndash; Turn Up Technologies Work Schedule: 9:00 PM &ndash; 6:00 AM (PKT)About Turn Up Technologies:Turn Up Technologies is a fast-growing digital solutions company providing design, development, and marketing services to clients globally. We focus on delivering high-quality projects that drive results and build lasting client relationships.About the Role:We are looking for a motivated and detail-oriented Business Development Specialist to manage the company&rsquo;s bidding process on Upwork. The role requires researching relevant projects, submitting customized proposals, and assisting in client acquisition to help the company win freelance projects efficiently.Key Responsibilities:<ul><li>Search and identify relevant projects on Upwork aligned with company services.</li><li>Prepare and submit professional, customized proposals that clearly communicate the company&rsquo;s value.</li><li>Coordinate with internal teams to gather project details, timelines, and pricing for proposals.</li><li>Track submitted proposals, responses, and feedback to improve success rates.</li><li>Maintain and update Upwork profile, portfolio, and team credentials.</li><li>Assist in initial client communication and project clarification when required.</li><li>Report daily/weekly bidding activity and success metrics.</li></ul>Requirements:<ul><li>Proven experience in bidding on Upwork or similar freelance platforms.</li><li>Excellent written English with strong proposal-writing skills.</li><li>Good understanding of digital services (web development, design, marketing, etc.).</li><li>Ability to work independently and meet targets.</li><li>Strong organizational and communication skills.</li><li>Familiarity with Upwork policies, job categories, and best practices.</li></ul>Preferred Qualifications:<ul><li>Experience in sales or business development in a digital agency environment.</li><li>Knowledge of pricing strategies for freelance projects.</li><li>Bachelor&rsquo;s degree in Business, Marketing, or related field.</li></ul>What We Offer:<ul><li>Competitive salary with performance incentives.</li><li>Exposure to international clients and projects.</li><li>Collaborative and growth-oriented work environment.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthWork Location: In person

Business Development Specialist

Job Title: Design Sales Executive-Front/UpsellCompany: Experts Communication Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM to 4:00 AM (Night Shift) Salary Range: PKR 100,000&ndash;200,000/month (based on experience) Apply Here: https://expertscommunication.net/jobapplication Contact: +92 317 7770002 | hr@expertscommunication.netAbout the Role:We&rsquo;re seeking a dynamic Design Sales Specialist with a proven track record in selling creative design services (web, graphic, UX/UI, Digital Marketing, SEO, Logo etc.). As our frontline sales champion, you'll convert leads into clients, build lasting relationshipsKey Responsibilities:<ul><li>Sales Strategy &amp; Execution:</li><li>Develop and implement strategies to achieve sales targets for design services.</li><li>Convert leads from platforms like Bark.com, Discord, SMM and other channels into closed deals.</li><li>Understand client needs and propose customized design solutions (websites, branding, etc.).</li><li>Maintain a strong pipeline with timely follow-ups and professional communication.</li><li>Performance &amp; Collaboration:</li><li>Monitor sales metrics, prepare reports, and refine approaches based on data.</li><li>Collaborate with designers and project managers to align client expectations.</li></ul>Requirements:<ul><li>2+ years of design/creative services sales experience (web, graphic, digital agencies preferred).</li><li>Proven success in front-end sales, lead conversion, and upselling.</li><li>Strong negotiation, closing, and consultative selling skills.</li><li>Ability to work night shifts and manage time effectively.</li><li>Excellent verbal/written communication (English + Urdu).</li><li>Familiarity with platforms like Bark.com, LinkedIn, or freelance marketplaces is a plus.</li></ul>Benefits:<ul><li>5-day workweek (Sat/Sun off).</li><li>Performance-based growth (reviews every 4 months).</li><li>Company-paid dinners, annual picnics, and events.</li><li>Competitive salary + incentives.</li></ul>Why Join Us?At Experts Communication, you&rsquo;ll work with a passionate team, sell cutting-edge design solutions, and grow your career in a fast-paced creative environment.Apply Now: https://expertscommunication.net/job-application?jt=Design-Sales-Specialist&amp;p=IndeedJob Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Design Sales Executive-Front/Upsell

Explore 1101+ Client success specialist in Karachi this December. Find roles across top companies and apply now to boost your career.