client success specialist

RepairDesk

<div>
 
 
 Efani
 
 is a
 
 secure mobile service provider
 
 that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
 
 SIM swap attacks
 
 , eavesdropping, identity tracking, and other security vulnerabilities.
 
 
 
 We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 
 
 Tasks
 
 
 We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 
 
 
 This is a n
 
 on-sales role
 
 , focused on support, troubleshooting, and client satisfaction.
 
 
 <ul>
 
 <li>
 Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
 </li>
 
 <li>
 Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
 </li>
 
 <li>
 Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
 </li>
 
 <li>
 Accurately record customer interactions and resolutions in the CRM/support system.
 </li>
 
 <li>
 Escalate complex or technical issues to internal specialists when needed.
 </li>
 
 <li>
 Collaborate with the operations and engineering teams to improve customer experience.
 </li>
 
 <li>
 Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
 </li>
 
 </ul>
 
 
 
 KPIs / Success Metrics
 
 
 
 <ul>
 
 <li>
 
 Average response &amp; resolution time
 
 </li>
 
 <li>
 
 Customer satisfaction (CSAT) or NPS score
 
 </li>
 
 <li>
 
 Call quality and professionalism ratings
 
 </li>
 
 <li>
 
 Adherence to support scripts and SOPs
 
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 
 2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
 
 </li>
 
 <li>
 
 Fluent English with a
 
 
 
 clear, neutral, or American accent
 
 
 
 &mdash; tested during interview.
 
 </li>
 
 <li>
 
 Confident on the phone and able to de-escalate challenging situations.
 
 </li>
 
 <li>
 
 Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
 
 </li>
 
 <li>
 
 Excellent written communication for chat and email support.
 
 </li>
 
 <li>
 
 Stable internet, quiet workspace, and professional audio setup for call handling.
 
 </li>
 </ul>
</div>

Customer Support Specialist

GMS DIGITALS SMC PVT LTD.

Must Read the job description before applying:Job Title: Client Onboarding Specialist (Female) Location: Divine Mega 2, Ghazi Road, Opp Devsinc, Bhatta Chowk Lahore Working Hours: 9:00 AM &ndash; 6:00 PM (Monday to Friday, Saturday/Sunday Off) Salary: Starting from 80,000 PKR + Deal-closing bonus Job Type: Full-time (Urgent Hiring) - OnsiteCompany: GMS DIGITALS (https://gmsdigitals.com/)About the Role: We are seeking a motivated, detail-oriented Client Onboarding Specialist (Female) to handle all incoming WhatsApp inquiries, convert prospects into paying customers, and ensure an exceptional post-sale experience.Responsibilities:<ul><li>Respond promptly and professionally to client queries received via WhatsApp.</li><li>Understand client needs, pitch relevant services, and close sales deals to successfully onboard new clients.</li><li>Coordinate with internal teams to resolve issues and follow up on the onboarding process until completion.</li><li>Track conversion rates and suggest improvements to boost client satisfaction &amp; revenue.</li></ul>Requirements:<ul><li>Female candidates only.</li><li>Minimum 1 year of experience in client onboarding, customer support, telesales, or chat-based sales.</li><li>Excellent typing speed and command of English.</li><li>Proficient in Microsoft Office and familiar with basic CRM tools.</li></ul>Job Type: Full-time Work Location: In person Pay: Up to Rs: 80,000 PKR + Deal-closing bonusJob Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Client Onboarding Specialist (Female)

Unisoftwares Pakistan

Key Responsibilities &ndash; Client Retention Specialist<ul><li>Manage and nurture relationships with existing customers to ensure high satisfaction and long-term retention</li><li>Proactively engage customers approaching renewal to prevent churn and address concerns in advance</li><li>Identify at-risk accounts and implement effective retention strategies to minimize cancellations</li><li>Conduct regular follow-ups through calls, emails, and CRM touchpoints</li><li>Understand customer needs and recommend suitable upgrades or add-on services</li><li>Drive revenue growth through upselling and cross-selling opportunities</li><li>Meet assigned retention, renewal, and upsell targets</li><li>Handle objections, complaints, and service-related issues in a professional and timely manner</li><li>Coordinate with Technical and Operations teams to resolve customer issues efficiently</li><li>Maintain accurate and up-to-date records of customer interactions, renewals, and upsells in the CRM</li><li>Gather customer feedback and share insights with management for service improvement</li><li>Ensure compliance with company policies and communication standards</li><li>Prepare periodic reports on retention performance, churn rates, and upsell revenue</li></ul>What We Offer<ul><li>Competitive base salary plus commission</li><li>Career growth and advancement opportunities</li><li>Shift timings: 7:00 PM &ndash; 4:00 AM</li><li>Interested candidates may send their resume to hr@unisoftwares.com or share it via WhatsApp at 0301-9069539</li></ul>Job Type: Full-timePay: Rs140,000.00 per monthAbility to commute/relocate:<ul><li>Lahore Johar Town: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you comfortable working night shift? </li></ul>Experience:<ul><li>client retention : 2 years (Required)</li></ul>Work Location: In person

Client Retention Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manne
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to PKR 115,000 per month. It's worth nothing, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Success Specialist

NielsenIQ

<div><div><div>The Nielsen Customer Success team is a modern service team that is transforming the way we serve our clients with new and updated tools, enabling our teams to accomplish their tasks quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We serve as the key link between Nielsen and clients, and our service and delivery are the reasons clients will continue to invest in our products and services.
Responsibilities:
Maintain a client service orientation by managing day-to-day administration of client service and coordinating the analysis and reporting of assigned research projects.
This includes:<ul><li>
Building effective relationships with client representatives.</li><li>
Owning reporting, including report maintenance, business issue analysis, and solution integration.</li><li>
Understanding the client's brief and deciding on the research objective.</li><li>
Finalizing the proposal and determining appropriate costs for the study.</li><li>
Preparing questionnaires and ensuring information area coverage as per the proposal.</li><li>
Getting scripting and fieldwork preparation done and launching the study on the field.</li><li>
Keeping complete track of the fieldwork in progress from quota to sample completion to reading initial data.</li><li>
Designing the analysis plan; analyzing and interpreting the data to create presentable reports based on the findings.</li><li>
Troubleshoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables.</li><li>
Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry.</li><li>
Liaise with other teams as necessary (e.g., operations, off-shore partners, technology, and data science) to solve client business questions and inquiries.</li><li>
Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team</li><li>
Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded.</li></ul>
Qualifications:<ul><li>
2-4 years Client Service or industry experience</li><li>
Sound understanding of Market Research concepts.</li><li>
Strong client focus and proactiveness.</li><li>
Working knowledge of statistics and multivariate analysis like regression, correlation, etc.</li><li>
Good interpersonal skills, with the ability to develop relationships internally and at the client organization.</li><li>
Strong problem-solving skills, with gradually declining supervision.</li><li>
Strong time management skills and prioritization ability, with gradually declining supervision.</li><li>
Ability to respond to inquiries of moderate complexity with almost zero supervision.</li><li>
Ability to respond to inquiries of higher complexity with limited supervision.</li><li>
Strong storytelling skills, able to take clients through the solution offered and gain their buy-in and satisfaction.</li><li>
Ability to coach and support junior executives.</li><li>
Strong levels of client satisfaction achieved, acknowledgment from the client for a strong mindset to help them, as well as the results per se.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Senior Executive – Quantitative Research (Lahore)

Luminey

Job Title: Client Growth Services Company: Black Diamond Media Company (Pvt.) Ltd. Location: DHA Phase 6, Lahore Job Type: Full-Time | OnsiteRole OverviewBlack Diamond Media Company (Pvt.) Ltd. is seeking a motivated and results-driven professional for the role of Client Growth Services. This position focuses on strengthening client relationships, improving retention, and identifying opportunities for business expansion and long-term growth.Key Responsibilities<ul><li>Manage and expand existing client accounts through upselling and cross-selling opportunities</li><li>Build strong, long-term relationships by understanding client objectives and growth plans</li><li>Coordinate with internal teams including creative, digital, events, and operations to ensure seamless service delivery</li><li>Monitor client performance, satisfaction, and campaign results to drive continuous improvement</li><li>Support business growth initiatives through regular client engagement and strategic follow-ups</li></ul>Requirements<ul><li>2&ndash;4 years of experience in client servicing, account management, or growth-related roles</li><li>Prior experience in advertising agencies, media, events, or exhibitions will be preferred</li><li>Strong communication, coordination, and relationship management skills</li><li>Ability to identify client needs and translate them into growth opportunities</li><li>Proactive, organized, and growth-focused mindset</li></ul>Job Type: Full-timeWork Location: In person

Client Growth Services

TechTronix

Who We Are: daVinci Solutions-born from the innovative daVinci Institute of Drama &amp; Technology, we are a tech studio that transforms business chaos into automated clarity. We build custom software bots and intelligent workflows for clients worldwide, helping them save time, eliminate errors, and unlock growth.We are building our core team on the principles of focus, learning, and results. Here, your drive and curiosity matter more than a formal degree. We invest in sharp, coachable minds and provide the direct mentorship and tools to build a remarkable career in tech.The Opportunity &ndash; Start as a Hunter, Grow as a Leader: This is an on-site role at our Lahore office. We believe in hands-on, side-by-side training for our first foundational hires. You will work directly with the founders, gaining immediate feedback and mentorship that will accelerate your growth from trainee to leader faster than any remote program could. This role is for someone who wants to build a career, not just fill a job.We Are Looking For You If You:- Are a clear and confident communicator in English (written and spoken).- Are naturally curious about how businesses work and love solving puzzles.- Are highly organized and can manage your own tasks without constant supervision.- Are coachable and resilient &ndash; you learn quickly from feedback and don&rsquo;t fear rejection.- Are driven by earning based on your performance and want a direct stake in the projects you bring in.Your Day-to-Day Will Involve (After Training):- Managing our international client profiles (e.g., Fiverr/Upwork).- Talking to potential clients via chat and video calls to deeply understand their challenges.- Working with our technical team to craft proposals.- Managing client relationships from start to finish.- Learning the fundamentals of business automation and sales.Compensation &amp; Growth Path:- High Performance Commission: 10-15% of the profit from every project you help secure.- Clear Progression: Prove your ability, and you will quickly move to a higher base salary and leadership role as we grow. This is a career launchpad.How to Apply &ndash; Show Us Your Potential:We are less interested in your past job titles and more interested in your mindset and raw ability. Please follow these steps carefully.To apply, you MUST provide:1. Your updated resume/CV.2. A short written answer (2-3 sentences): &quot;Tell us about a time you had to learn something new quickly to complete a task. What was the task and how did you approach learning?&quot;3. A 60-90 second video recording (using your phone is fine).Scenario: A business owner says, &quot;My team wastes hours every week copying data from emails into spreadsheets.&quot;Your Task: In the video, introduce yourself, then ask them ONE smart question to understand their problem better. Finally, in one sentence, explain how automation could help them.Upload it to YouTube (as unlisted) or Google Drive and share the link.Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Do you live near VALENCIA? &quot;YES&quot; OR &quot;NO&quot;</li></ul>Work Location: In person

Client Success Hunter | Trainee to Team Lead Path

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