customer service representative Jobs in Lahore Pakistan

customer service representative

customer sales representative Jobs in Lahore Pakistan

customer sales representative

customer support executive Jobs in Lahore Pakistan

customer support executive

customer success specialist Jobs in Lahore Pakistan

customer success specialist

customer services representative Jobs in Lahore Pakistan

customer services representative

client success specialist

Billing Freedom

NIGHT SHIFT 5pm-2am We&rsquo;re looking for a proactive, empathetic, and results-driven Customer Success Specialist to join our growing team. The ideal candidate will serve as the primary point of contact for our clients &mdash; ensuring they are supported, informed, and achieving success with our products and services.Key Responsibilities:<ul><li>Build and maintain strong relationships with clients, acting as their trusted advisor.</li><li>Guide new customers through onboarding and training processes.</li><li>Monitor customer satisfaction and take proactive measures to improve retention.</li><li>Collaborate with internal teams (Sales, Product, Operations) to resolve issues efficiently.</li><li>Identify opportunities for upselling or cross-selling based on customer needs.</li><li>Track customer interactions and maintain detailed CRM documentation.</li><li>Provide timely updates, insights, and reports to management on client health and engagement.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field.</li><li>1&ndash;3 years of experience in Customer Success, Account Management, or Client Relations.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities with a focus on customer satisfaction.</li><li>Ability to multitask and thrive in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>This is a night on-site shift, 5pm-2am. Are you willing to working during these hours?</li></ul>Work Location: In person

Customer Success Specialist

RepairDesk

<div>
 
 
 Efani
 
 is a
 
 secure mobile service provider
 
 that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
 
 SIM swap attacks
 
 , eavesdropping, identity tracking, and other security vulnerabilities.
 
 
 
 We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 
 
 Tasks
 
 
 We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 
 
 
 This is a n
 
 on-sales role
 
 , focused on support, troubleshooting, and client satisfaction.
 
 
 <ul>
 
 <li>
 Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
 </li>
 
 <li>
 Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
 </li>
 
 <li>
 Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
 </li>
 
 <li>
 Accurately record customer interactions and resolutions in the CRM/support system.
 </li>
 
 <li>
 Escalate complex or technical issues to internal specialists when needed.
 </li>
 
 <li>
 Collaborate with the operations and engineering teams to improve customer experience.
 </li>
 
 <li>
 Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
 </li>
 
 </ul>
 
 
 
 KPIs / Success Metrics
 
 
 
 <ul>
 
 <li>
 
 Average response &amp; resolution time
 
 </li>
 
 <li>
 
 Customer satisfaction (CSAT) or NPS score
 
 </li>
 
 <li>
 
 Call quality and professionalism ratings
 
 </li>
 
 <li>
 
 Adherence to support scripts and SOPs
 
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 
 2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
 
 </li>
 
 <li>
 
 Fluent English with a
 
 
 
 clear, neutral, or American accent
 
 
 
 &mdash; tested during interview.
 
 </li>
 
 <li>
 
 Confident on the phone and able to de-escalate challenging situations.
 
 </li>
 
 <li>
 
 Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
 
 </li>
 
 <li>
 
 Excellent written communication for chat and email support.
 
 </li>
 
 <li>
 
 Stable internet, quiet workspace, and professional audio setup for call handling.
 
 </li>
 </ul>
</div>

Customer Support Specialist

My Tutor Source (MTS)

Job Title: Customer Success Specialist Location: DHA Phase 1, LahoreMy Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Customer Success Specialist.Responsibilities include but are not limited to:<ul><li>Introducing customers to the company&rsquo;s services through detailed sessions.</li><li>Arranging teachers for demo/intro sessions and assigning classes.</li><li>Conducting regular follow-ups with customers.</li><li>Maintaining regular communication with students and teachers to ensure excellent service delivery.</li><li>Monitoring activities and collecting feedback from existing customers to identify areas for service improvement, and implementing feasible customer suggestions.</li><li>Building strong customer relationships and proactively engaging with them to improve customer retention.</li><li>Conducting extensive research for prospecting and building mature leads.</li><li>Performing inside sales activities, including extensive research, data analysis, and taking action based on results and indicators.</li><li>Coordinating and completing multiple tasks alongside the entire team.</li><li>Updating the database and maintaining accurate records.</li><li>Scheduling intro/demo sessions with available teachers.</li><li>Monitoring teachers&rsquo; schedules and assigning them intro sessions and students.</li><li>Writing content for various purposes.</li><li>Conducting trial sessions for new clients and converting them into paying customers.</li><li>Scheduling classes for successful trials and managing the scheduled hours of clients (students).</li><li>Consistently aiming to achieve monthly and annual goals/targets.</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs110,000.00 per monthApplication Question(s):<ul><li>How much experience you have in customer success role?</li><li>Have you worked in the US or Canadian market?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Job Title: Customer Success Specialist Location: DHA Phase 1, LahoreMy Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Customer Success Specialist.Responsibilities include but are not limited to:<ul><li>Introducing customers to the company&rsquo;s services through detailed sessions.</li><li>Arranging teachers for demo/intro sessions and assigning classes.</li><li>Conducting regular follow-ups with customers.</li><li>Maintaining regular communication with students and teachers to ensure excellent service delivery.</li><li>Monitoring activities and collecting feedback from existing customers to identify areas for service improvement and implementing feasible customer suggestions.</li><li>Building strong customer relationships and proactively engaging with them to improve customer retention.</li><li>Conducting extensive research for prospecting and building mature leads.</li><li>Performing inside sales activities, including extensive research, data analysis, and taking action based on results and indicators.</li><li>Coordinating and completing multiple tasks alongside the entire team.</li><li>Updating the database and maintaining accurate records.</li><li>Scheduling intro/demo sessions with available teachers.</li><li>Monitoring teachers&rsquo; schedules and assigning them intro sessions and students.</li><li>Writing content for various purposes.</li><li>Conducting trial sessions for new clients and converting them into paying customers.</li><li>Scheduling classes for successful trials and managing the scheduled hours of clients (students).</li><li>Consistently aiming to achieve monthly and annual goals/targets.</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs110,000.00 per monthApplication Question(s):<ul><li>How much experience you have in customer success role?</li><li>Have you worked in the US or Canadian market?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Customer Success Executive

ThinkDone Solutions

ThinkDone Solutions is a software development and consulting company that has been providing excellent services since 2011. We specialize in custom software development, UI/UX design, web development, mobile app development, software QA and testing, and enterprise solutions. Our team of developers, engineers, and designers are committed, devoted, and professionally equipped to create robust software solutions that fuel innovation and deliver digital success. We strive to provide our clients with vigilant value and earn their confidence in our services.Position:We are currently on the lookout for an Enthusiastic and Operationally Strong Individual for the role of experienced Client Acquisition Specialist (IT) at our office based in Lahore. The incumbent should have the below-mentioned skillset, expertise and experience in the field.Education/Qualification: Graduation in Computer Science, Software Engineering or IT or any relevant fieldExperience: 2 to 3 years of experience preferably in the US MarketTimings: Willing and flexible to work in the evening or night shiftsResponsibilities, Duties and Skills required:<ul><li>Engage with qualified leads and utilize exceptional closing techniques to convert prospects into long-term clients.</li><li>Build and maintain strong relationships with clients, ensuring their needs are understood and addressed. Act as the main point of contact throughout the final stages of the sales process.</li><li>Conduct in-depth consultations with potential clients to understand their business objectives and propose tailored digital marketing solutions that align with their goals.</li><li>Ability to establish rapport with clients and maintain long-term relationships, providing ongoing support and identifying upsell opportunities.</li><li>Regularly follow up with potential clients to move deals forward and ensure high closure rates.</li><li>Consistently meet or exceed individual and team sales targets. Take ownership of the sales pipeline to ensure timely and effective follow-up and conversion.</li><li>Accurately track sales activities, report on pipeline progress, and provide feedback to management on opportunities and challenges.</li><li>Use strong negotiation skills to handle client objections and close high-value deals.</li><li>Experience with CRM tools and sales tracking systems to manage the sales process and monitor progress.</li><li>Work closely with the marketing and customer support teams to ensure a seamless transition for clients after the sale is closed.</li></ul>Perks &amp; Benefits:<ul><li>Market Competitive Salary</li><li>Sale Commissions</li><li>Paid Leaves</li><li>Medical Facility</li><li>Fitness / Gym Allowance</li><li>Remote Work (if needed)</li><li>Employee Development Trainings</li><li>Annual Dinner</li><li>Fun Trips</li><li>Work/Life Balance</li><li>Subsidized Lunch</li><li>Annual Performance Appraisals</li><li>Promotions</li><li>Employee of the Month rewards</li><li>Sports Activities</li><li>Occasional meal incentives</li></ul>Hit the application button, apply with confidence and we will meet you during the shortlisting process!Job Type: Full-timePay: Rs70,000.00 - Rs150,000.00 per monthWork Location: In person

Client Acquisition Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manne
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to PKR 115,000 per month. It's worth nothing, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

HR Force International

Key Responsibilities:<ul><li>Build and maintain strong, long-term relationships with assigned customers.</li><li>Assist clients with onboarding, training, and adoption of the company&rsquo;s solutions.</li><li>Monitor customer health scores, engagement levels, and usage data to ensure satisfaction.</li><li>Address client queries promptly and coordinate with technical or product teams for issue resolution.</li><li>Conduct regular check-ins and business reviews with customers to ensure alignment.</li><li>Act as a customer advocate, communicating feedback and feature requests to the product team.</li><li>Collaborate with the Sales and Product departments to identify opportunities for expansion or upselling.</li><li>Maintain accurate records of customer interactions and activities using CRM tools.</li><li>Prepare and deliver presentations or reports on client performance and satisfaction metrics.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, IT, or a related field.</li><li>1&ndash;3 years of experience in Customer Success, Account Management, or Customer Support (preferably in SaaS or tech-based environments).</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and analytical thinking.</li><li>Experience working with CRM systems (e.g., HubSpot, Salesforce, or Zoho).</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs175,000.00 per monthWork Location: In person

Explore 920+ Client success specialist in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.

920 client success specialist jobs IN Lahore Pakistan

Customer Success Specialist

Customer Support Specialist

Customer Success Specialist

Customer Success Executive

Client Acquisition Specialist

Customer Success Specialist

Customer Success Specialist