client success specialist

Tweety Four 7

Hiring: Client Success Specialist (Female Only) &ndash; Onsite | RawalpindiLocation: Bahria Town, Rawalpindi (Onsite) Shift: Night Shift (US &amp; Australia Time Zones) Employment Type: Full-Time Number of Vacancies: 7 Salary Range: PKR 100,000 &ndash; PKR 150,000We are hiring a Client Success Specialist (Female Candidates Only) to join our growing Client Success team. This role is ideal for candidates with strong communication skills who are passionate about client relationship management, customer experience, and working with international clients in a professional onsite environment.About the RoleAs a Client Success Specialist, you will act as a primary point of contact for clients, ensuring satisfaction, retention, and long-term success. You will work closely with internal teams to support onboarding, manage ongoing communication, resolve issues, and improve overall service delivery while maintaining accurate CRM records.Fresh graduates and candidates with up to 1 year of experience in customer success, customer support, or client-facing roles are encouraged to apply.Key Responsibilities<ul><li>Manage day-to-day communication with clients via email, calls, and CRM platforms</li><li>Understand client requirements and ensure timely delivery of solutions</li><li>Coordinate with Engineering, Support, and Operations teams to address client needs</li><li>Assist in tracking and reporting client satisfaction, engagement, and retention metrics</li><li>Support client onboarding and training sessions to ensure a smooth experience</li><li>Maintain accurate client data and documentation in CRM systems</li><li>Record client feedback and support continuous service improvements</li><li>Learn and apply best practices in client relationship management and service excellence</li></ul>Job Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field</li><li>Up to 1 year of experience in a client-facing, customer success, or support role</li><li>Excellent verbal and written communication skills in English</li><li>Basic familiarity with CRM systems such as Salesforce or HubSpot is an advantage</li><li>Positive attitude, eagerness to learn, and strong interpersonal skills</li><li>Willingness to work night shifts:</li><li>US Time Zone: 6:00 PM &ndash; 3:00 AM</li><li>Australia Time Zone: 3:00 AM &ndash; 12:00 PM</li><li>Female candidates only</li></ul>Compensation and Benefits<ul><li>Competitive salary between PKR 100,000 and PKR 150,000</li><li>10 paid time off (PTO) days annually</li><li>Free pick and drop transportation provided by the company</li><li>Structured career growth and development plan</li><li>Supportive and collaborative work environment</li><li>Exposure to international clients and global best practices</li></ul>Why Join Us<ul><li>Professional onsite work environment in Bahria Town, Rawalpindi</li><li>Clear growth path within Client Success and Account Management</li><li>Opportunity to build a long-term career in customer and client success</li><li>Work with international clients and structured processes</li></ul>Apply NowIf you are passionate about delivering excellent client experiences and want to grow your career as a Client Success Specialist, we encourage you to apply today.~Client Success Specialist, Customer Success Jobs, Client Support Specialist, Customer Experience Jobs, CRM Jobs, Night Shift Jobs for Females, Bahria Town Rawalpindi Jobs, Onsite Jobs for Women, International Client Support, Customer Relationship ManagementJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Client Success Specialist (Female)

Dash Solutions

<div>Headquartered in Birmingham, AL, Dash Solutions is a fast-growing payments company that provides forward-thinking organizations with everything they need to make payments and rewards more meaningful to their business and the people they pay. Led by a team of payments industry experts, Dash Solutions has a proven track record of delivering innovative payment and engagement solutions. We are committed to excellence, innovation, and delivering exceptional value in this rapidly evolving market.

At Dash, we're not just looking for employees; we're looking for team members who embody our core values and share our passion for revolutionizing the payments industry. Here's what we seek in every hire, regardless of the role:
<ul>
<li>Cultural Fit: We thrive in a culture of respect, authenticity, and a relentless pursuit of improvement. We challenge the status quo and embrace change as an opportunity for growth.</li>
<li>Mission-Focused: We're on a mission to transform the payments industry, and we expect all team members to share our commitment to this goal. We're looking for individuals who are driven by purpose and eager to make a meaningful impact.</li>
<li>Industry Passion: The payments industry is dynamic and constantly evolving. We're looking for candidates who are not only passionate about this ever-changing landscape but also curious and eager to learn. We need leaders who will guide our company into a bright future, staying ahead of industry trends and driving innovation.</li>
</ul>
Position Summary

The Client Success Specialist serves as the principal liaison for operational communications with an assigned portfolio of clients, with a strong emphasis on Clinical Trials and Healthcare sectors. You will be responsible for managing day-to-day client relationships, addressing technical and operational issues, and ensuring seamless communication and support across various areas, including workflows, risk management, billing, and troubleshooting. In collaboration with the Client Success Manager, you will deliver a comprehensive and cohesive support model to drive client satisfaction and operational success.

Key responsibilities:

Operational Relationship Management
<ul>
<li>Serve as the primary point of contact for operational matters, including but not limited to handling escalations, troubleshooting API integrations, training, and resolving any issues or friction points whether technical or procedural.</li>
<li>Develop and maintain strong operational relationships, ensuring client needs are met with efficiency, speed and precision.</li>
<li>Proactively manage client expectations and resolve issues ensuring high levels of client satisfaction and retention.</li>
<li>Act as a trusted advisor for all operational needs, offering insights, recommendations, and strategic guidance to drive client success.</li>
<li>Collaborate and occasionally present with the Client Success Manager during business reviews regarding client needs and improvement areas.</li>
<li>Use data and feedback to identify trends, potential risks, and areas of opportunity within the client relationship.</li>
<li>Inform clients about Dash&rsquo;s products and services with accuracy and understanding of the different applications that are used (CSA, portal, SFTP, etc.) is critical to reproduce any issue</li>
</ul>
Driving Operational Success
<ul>
<li>Develop and execute operational success plans to maximize the value clients derive from Dash&rsquo;s offerings.</li>
<li>Analyze operational performance data, identify trends, and drive strategic improvements for both clients and internal teams.</li>
<li>Hold internal teams accountable to timelines and deliverables outlined in operational plans.</li>
<li>Drive continuous improvement of our onboarding practices by identifying opportunities for improvement through enhancements and operational efficiencies.</li>
<li>Anticipate potential account risks and develop proactive mitigation strategies to minimize impact.</li>
</ul>
Project and Issue Management
<ul>
<li>Oversee client-related projects, aligning client goals with company objectives to ensure mutual success.</li>
<li>Proactively manage client issues and ensure timely resolution by coordinating with cross-functional teams.</li>
<li>Act as primary liaison between client and Engineering for any technical issue. Recreate, troubleshoot, and test issues in order to speed collaborative efforts and ensure quality.</li>
<li>Engage in the Corrective Action process which includes investigative root cause and actionable improvements.</li>
<li>Act as the first line of communication with the clients to ensure they are well informed and care in the event of an issue.</li>
<li>Utilize Jira or another client servicing tool to track issues, monitor trends and measure resolution success.
</li></ul>Process Improvement
<ul>
<li>Identify and implement process enhancements to deliver best-in-class support to clients.</li>
<li>Continuously evaluate workflows and client feedback to refine operational strategies and support processes.</li>
<li>Work with other Client Success Specialists and Coordinators to collect cumulative client feedback and drive enhancements across the company.
</li></ul>Desired Skills &amp; Experience:
<ul>
<li>Bachelor's Degree in Business, Project Management or similar fields required.</li>
<li>Exceptional organizational skills, with the ability to manage multiple client needs and projects simultaneously.</li>
<li>Curiosity to learn and apply that learning to help teach/train others.</li>
<li>Proactive problem-solving skills and client-first attitude.</li>
<li>Goal-oriented, organized team player.</li>
<li>Proven ability to manage multiple projects at a time while paying strict attention to detail.</li>
<li>Excellent verbal and written communications skills.</li>
<li>Proficiency in Microsoft Office Suite of Products, including Outlook, Word, and Excel.</li>
<li>Self-motivated and able to thrive in a results-driven environment.</li>
<li>Position may, on occasion, require evening or weekend client support.</li>
<li>Demonstrated growth mindset, embracing new ideas and approaches, and constantly seeking opportunities for personal and professional development</li>
</ul>
Our Culture:

At Dash Solutions, our culture fosters growth, innovation, and impact. We&rsquo;re a community of forward-thinkers where creative ideas are encouraged, and individuals are empowered to lead. In our high-growth environment, you&rsquo;ll have the autonomy to manage your domain, with the strong support of a team committed to Making Payments Mean More. Employees at Dash Solutions are united by our mission, aligned with our vision, and driven by the values that make us unique. Here, we believe that personal growth fuels company success, and we support each other every step of the way.

Some Benefits to Working at Dash Solutions Include:
<ul>
<li>Competitive salary and benefits package</li>
<li>Flexible PTO policy</li>
<li>Matching 401(k) plan</li>
<li>Comprehensive medical, dental, vision, life, and disability coverage</li>
<li>Transparent, supportive culture with a highly accessible executive team and regular company-wide updates</li>
<li>Engaging corporate culture with events, perks, and team celebrations</li>
</ul>
Our Core Values
<ul>
<li>Solutions: We create innovative solutions that drive long-term value for our clients and shareholders.</li>
<li>Passion: We are passionate about delivering for our clients every day.</li>
<li>Authenticity: We lead and communicate authentically - with purpose, clarity, and candor.</li>
<li>Respect: We row together with respect for everyone and enjoy the ride.</li>
<li>Knowledge: We learn, we grow, we continuously evolve.</li></ul> 


Diversity &amp; Inclusion at Dash Solutions:

Dash Solutions is proud to be an Equal Opportunity/Veterans/Disabled/LGBTQIA+ Employer. We believe in fostering a workplace that values diverse perspectives and backgrounds, and we are committed to a fair, inclusive recruitment process. Candidates from all backgrounds are encouraged to apply and help us shape the future of payments.</div>

Client Success Specialist- Disbursements

RepairDesk

<div>
 
 
 Efani
 
 is a
 
 secure mobile service provider
 
 that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
 
 SIM swap attacks
 
 , eavesdropping, identity tracking, and other security vulnerabilities.
 
 
 
 We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 
 
 Tasks
 
 
 We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 
 
 
 This is a n
 
 on-sales role
 
 , focused on support, troubleshooting, and client satisfaction.
 
 
 <ul>
 
 <li>
 Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
 </li>
 
 <li>
 Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
 </li>
 
 <li>
 Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
 </li>
 
 <li>
 Accurately record customer interactions and resolutions in the CRM/support system.
 </li>
 
 <li>
 Escalate complex or technical issues to internal specialists when needed.
 </li>
 
 <li>
 Collaborate with the operations and engineering teams to improve customer experience.
 </li>
 
 <li>
 Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
 </li>
 
 </ul>
 
 
 
 KPIs / Success Metrics
 
 
 
 <ul>
 
 <li>
 
 Average response &amp; resolution time
 
 </li>
 
 <li>
 
 Customer satisfaction (CSAT) or NPS score
 
 </li>
 
 <li>
 
 Call quality and professionalism ratings
 
 </li>
 
 <li>
 
 Adherence to support scripts and SOPs
 
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 
 2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
 
 </li>
 
 <li>
 
 Fluent English with a
 
 
 
 clear, neutral, or American accent
 
 
 
 &mdash; tested during interview.
 
 </li>
 
 <li>
 
 Confident on the phone and able to de-escalate challenging situations.
 
 </li>
 
 <li>
 
 Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
 
 </li>
 
 <li>
 
 Excellent written communication for chat and email support.
 
 </li>
 
 <li>
 
 Stable internet, quiet workspace, and professional audio setup for call handling.
 
 </li>
 </ul>
</div>

Customer Support Specialist

Curinos

<div><div><div><h2 class="jobSectionHeader">Company Description</h2></div><div>
Curinos empowers financial institutions to make better, faster and more profitable decisions through industry-leading proprietary data, technologies and insights. With decades-long expertise in the financial services industry and a relentless focus on the future, Curinos technology and analytics ecosystem allows clients to anticipate customer needs and optimize their go-to market decisions in an increasingly competitive market.
This is a hybrid position, with the ideal candidate located in the New York City metropolitan area.</div></div><div><div><h2 class="jobSectionHeader">
Job Description</h2></div><div>
Curinos is currently seeking a Client Success Analyst to help our clients achieve their deposit objectives. You will support them in using Curinos&rsquo; Deposit Optimizer platform, the most widely installed strategic deposit management solution in the world. The ideal candidate is a fast learner who is both analytical and discerning, with strong interpersonal and communication skills. You demonstrate an ease with complex quantitative analysis, a drive to succeed, and find it rewarding to identify the insights hidden within data. This role is a hybrid of Client Success, Professional Services, and Consulting job responsibilities.
The Role:
As a Client Success Analyst, you will take on real responsibility and be exposed to a diverse set of teams that collaborate to deliver data-driven value to clients. You will work across different functional domains, developing a well-rounded skillset suitable for a wide range of career paths. You can expect:<ul><li>
Client Work:<ul><li>
Help clients realize value by contributing to strategic sessions and identifying opportunities to improve pricing strategy and overall deposit management</li><li>
Unlock insights through data analytics</li><li>
Explain Curinos&rsquo; proprietary methodology to clients, including Flow of Funds and price elasticity models</li><li>
Provide clients with timely support for questions about both our platforms and analytics</li><li>
Design and lead training sessions to help our clients find value in the platform</li><li>
Lead regular meetings with clients and become their trusted partner</li></ul></li><li>
Manage Implementations and Projects:<ul><li>
Manage project timelines and deliverables for client implementations</li><li>
Gather and define business requirements for new platform implementations and/or for new client projects</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div>
The ideal candidate should:<ul><li>
Exhibit enthusiasm for learning, particularly diving into new subject areas</li><li>
Demonstrate strong interpersonal and communication skills, both verbal and written</li><li>
Be curious and able to apply structure and logic to break down complex problems</li><li>
Embrace multitasking and take on responsibility to get things done</li><li>
Display commitment to diversity and empathy for those around you</li><li>
Illustrate passion and creativity in professional pursuits, academic endeavors, and personal interests</li><li>
Have the ability to travel as needed for client meetings; can range from 0% to 20% depending on engagement, but will most likely be up to a few days per month</li><li>
Have 0-3 years of experience in a related field; prior experience with retail banking or management consulting is valued but not required</li></ul>
Base Salary Range: $65,000 - $70,000 (bonus potential)</div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div>
Why work at Curinos?<ul><li>
Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from</li><li>
Flexible working options, including home working, flexible hours and part time options, depending on the role requirements &ndash; please ask!</li><li>
Competitive annual leave, floating holidays, volunteering days and a day off for your birthday!</li><li>
Learning and development tools to assist with your career development</li><li>
Work with industry leading Subject Matter Experts and specialist products</li><li>
Regular social events and networking opportunities</li><li>
Collaborative, supportive culture, including an active DE&amp;I program</li><li>
Employee Assistance Program which provides expert third-party advice on wellbeing, relationships, legal and financial matters, as well as access to counselling services</li></ul>
Applying:
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead and apply. You could be just what we need!
If you need any adjustments to support your application, such as information in alternative formats, special requirements to access our buildings or adjusted interview formats please contact us at careers@curinos.com and we&rsquo;ll do everything we can to help.
Inclusivity at Curinos:
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.</div></div></div>

Analyst, Client Success

GMS DIGITALS SMC PVT LTD.

Must Read the job description before applying:Job Title: Client Onboarding Specialist (Female) Location: Divine Mega 2, Ghazi Road, Opp Devsinc, Bhatta Chowk Lahore Working Hours: 9:00 AM &ndash; 6:00 PM (Monday to Friday, Saturday/Sunday Off) Salary: Starting from 80,000 PKR + Deal-closing bonus Job Type: Full-time (Urgent Hiring) - OnsiteCompany: GMS DIGITALS (https://gmsdigitals.com/)About the Role: We are seeking a motivated, detail-oriented Client Onboarding Specialist (Female) to handle all incoming WhatsApp inquiries, convert prospects into paying customers, and ensure an exceptional post-sale experience.Responsibilities:<ul><li>Respond promptly and professionally to client queries received via WhatsApp.</li><li>Understand client needs, pitch relevant services, and close sales deals to successfully onboard new clients.</li><li>Coordinate with internal teams to resolve issues and follow up on the onboarding process until completion.</li><li>Track conversion rates and suggest improvements to boost client satisfaction &amp; revenue.</li></ul>Requirements:<ul><li>Female candidates only.</li><li>Minimum 1 year of experience in client onboarding, customer support, telesales, or chat-based sales.</li><li>Excellent typing speed and command of English.</li><li>Proficient in Microsoft Office and familiar with basic CRM tools.</li></ul>Job Type: Full-time Work Location: In person Pay: Up to Rs: 80,000 PKR + Deal-closing bonusJob Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Client Onboarding Specialist (Female)

Full Circle

Department: Client Success Team Reports To: Key Account Manager Location: Remote, CST Compensation: Up to $1500 USD/monthAbout Full Circle AgencyFounded by Ken Freeman, with Nick Shucet as CEO and Partner, Full Circle Agency manages Amazon businesses across 15 countries with nearly 100 team members. We partner with brands like Ridge Wallets, HexClad, The Woobles, and BK Beauty.Our values: integrity, transparency, client success, and relentless accountability.We've also built FC Insights - our proprietary software platform that gives you ASIN-level profitability tracking, competitive intelligence, and data most agencies can only dream of. You'll have tools that make you unstoppable.This Role Is NOT For You If:❌ You wait for others to solve problems ❌ You make excuses when metrics miss targets ❌ You blame Amazon, clients, or teammates when things go wrong ❌ You need constant hand-holding or get defensive with feedback ❌ You think &quot;that's not my job.&quot;This Role IS For You If:✅ You take radical ownership of your accounts' success - no excuses ✅ You see obstacles as puzzles to solve, not reasons things can't be done ✅ You keep score and are motivated by hitting (and beating) targets ✅ You believe feedback makes you better, not defensive ✅ You understand high-performing teams require high-performing individuals ✅ You want to control outcomes through preparation, strategy, and executionWhat Success Looks LikeIn your first 90 days, you will:<ul><li>Manage 3-5 client accounts generating $50K-$500K/month on Amazon (your KAM owns the P&amp;L, you execute the strategy)</li><li>Lead your POD - coordinating PPC specialists, content creators, and supply chain coordinators to deliver results</li><li>Maintain a client retention rate of 95%+</li><li>Identify and execute at least 2 growth opportunities per account per quarter</li><li>Communicate proactively with clients (they never have to chase you)</li><li>Collaborate seamlessly with your POD and cross-functional teams to hit account goals</li></ul>You'll be measured on: Revenue growth, ACOS efficiency, client satisfaction scores, retention rate, POD performance, and the proactive solutions you bring to weekly account reviews.Your ResponsibilitiesAccount Execution &amp; POD Leadership<ul><li>Execute the growth strategy set by your Key Account Manager</li><li>Manage and coordinate your POD - ensuring PPC, content, and operations specialists are aligned and executing on time</li><li>Drive revenue growth, advertising efficiency, and profitability across your accounts</li><li>When something goes wrong, you fix it - no finger-pointing at Amazon's algorithm, the client, or other teams</li><li>Use FC Insights to monitor ASIN-level profitability and make data-driven decisions in real-time</li><li>Hold your POD accountable to deadlines and quality standards</li></ul>Product Launches Built on Research, Not Hope<ul><li>Lead new product launches with deep keyword research, competitive positioning, and strategic pricing</li><li>Conduct thorough profitability analysis before launch using FC Insights and market data</li><li>Project revenue potential, competitive landscape, and unit economics - then execute against that plan</li><li>Coordinate with your POD to ensure all launch elements (content, ads, inventory) are ready and executed flawlessly</li><li>Your launches should be calculated moves, not shots in the dark</li></ul>Client Communication (Proactive, Not Reactive)<ul><li>Clients should feel like you're 3 steps ahead, not scrambling to catch up</li><li>Weekly performance updates with insights, not just data dumps</li><li>Identify problems before clients do, present solutions alongside them</li><li>You're the primary point of contact - own the relationship</li></ul>Cross-Functional Collaboration &amp; POD Coordination<ul><li>Direct your POD's PPC specialist to optimize ad spend and hit ROAS targets</li><li>Coordinate with Supply Chain to prevent stockouts (because OOS kills momentum)</li><li>Work with your POD's content team to improve conversion rates through A+ content, images, copy</li><li>Ensure seamless communication and execution across all POD members</li></ul>Reporting That Drives Decisions<ul><li>Submit detailed weekly/monthly reports showing what's working, what's not, and what you're doing about it</li><li>Leverage FC Insights dashboards to show ASIN profitability, trend analysis, and competitive shifts</li><li>Use data to tell a story: &quot;Sales dropped 15% because of X, here's the 3-step plan to recover by next week&quot;</li><li>Report on POD performance and how you're optimizing team execution</li></ul>Requirements (Non-Negotiable)Experience<ul><li>3-5 years managing Amazon Seller Central or Vendor Central accounts</li><li>Proven track record: Share specific results you've driven (revenue growth %, ACOS improvements, successful launches)</li><li>Experience in Account Management, Brand Management, Category Management, or Client Success for Amazon brands</li><li>Experience coordinating or leading cross-functional teams preferred</li></ul>Amazon Expertise<ul><li>Deep knowledge of Amazon Seller Central/Vendor Central</li><li>Experience with product launches, keyword research, competitor analysis</li><li>Understanding of Amazon advertising (PPC, DSP preferred)</li><li>Know how to read and act on Amazon's data (not just look at it)</li><li>Bonus: Experience with profitability analytics tools or Amazon data platforms</li></ul>Mindset (This Matters More Than Your Resume)<ul><li>Ownership mentality: You control what you can control, and you find ways to control more</li><li>Solutions-focused: Problems are just unfinished solutions</li><li>Coachable: You seek feedback and apply it immediately</li><li>Team player with individual accountability: We win together, but you own your execution</li><li>Results-driven: You're motivated by scorecards, metrics, and hitting targets</li><li>Leadership without authority: You can get people to perform without being their direct manager</li></ul>Communication &amp; Availability<ul><li>Excellent English (written and verbal) - you'll communicate directly with US-based clients</li><li>Full-time availability: 40 hrs/week in CST timezone</li><li>Comfortable on video calls, Slack, and written communication</li><li>Able to lead meetings, delegate tasks, and follow up on commitments</li></ul>Examples of Real Results We've Driven for Clients<ul><li>Beauty brand: $0 to $1,000,000 in 56 days</li><li>Medical Supplies &amp; Equipment: $0 to $500K in less than 120 days</li><li>Health &amp; Wellness brand: $120K/month to $340K/month in 6 months (183% growth)</li><li>Home goods client: Reduced ACOS from 42% to 28% while increasing revenue 31%</li><li>Supplement brand recovery: Restored $200K/month in revenue within 3 weeks after hijacker attack</li></ul>Your job is to create stories like these for your accounts.Why Join Full Circle Agency?Competitive Compensation &amp; Flexibility<ul><li>Salary: Up to $1500 USD/month</li><li>Remote: Work from anywhere in CST-aligned timezone</li><li>Professional Development: Learn from a team managing 40+ brands and $150M+ in Amazon sales</li></ul>Tools That Give You an Unfair Advantage<ul><li>Access to FC Insights, our proprietary software platform for ASIN-level profitability tracking</li><li>Real-time competitive intelligence and market data</li><li>Technology stack that puts you ahead of 95% of Amazon managers</li><li>POD structure that gives you dedicated specialists (you're not doing this alone)</li></ul>High-Performance Culture<ul><li>Work with people who care about winning, not making excuses</li><li>Growth Opportunity: Top performers move into Key Account Manager and leadership roles</li><li>Team that celebrates solutions, not complaints</li><li>Work within a structured POD system with clear accountability</li></ul>Application Process<ul><li>Complete the assessment (Approx 32 minutes) - we use this to see how you think</li><li>1-2 rounds of interviews where we'll dig into your Amazon results and how you approach problems</li><li>Be ready to share specific examples of accounts you've managed and results you've driven</li></ul>One Last ThingWe're looking for someone who wants to be the best, not just good enough. If you're energized by accountability, motivated by metrics, and believe great teams are built on individual excellence - we want to talk to you.If you're looking for a place to coast or make excuses, this isn't it.Full Circle Agency is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Ready to own your outcomes? Apply nowJob Type: Full-timePay: Rs350,000.00 - Rs450,000.00 per monthWork Location: Remote

Amazon Brand Manager - Client Success Manager

Full Circle Agency

<div>
 
 Department:
 
 Client Success Team
 
 
 
 Reports To:
 
 Key Account Manager
 
 
 
 Location:
 
 Remote, CST
 
 
 
 Compensation:
 
 Up to $2,000 USD/month
 
 
 
 About Full Circle Agency
 
 
 
 Founded by Ken Freeman, with Nick Shucet as CEO and Partner, Full Circle Agency manages Amazon businesses across 15 countries with nearly 100 team members. We partner with brands like Ridge Wallets, HexClad, The Woobles, and BK Beauty.
 
 
 Our values: integrity, transparency, client success, and
 
 relentless accountability
 
 .
 
 
 We've also built
 
 FC Insights
 
 - our proprietary software platform that gives you ASIN-level profitability tracking, competitive intelligence, and data most agencies can only dream of. You'll have tools that make you unstoppable.
 
 
 
 This Role Is NOT For You If:
 
 
 
 You wait for others to solve problems
 
 
 You make excuses when metrics miss targets
 
 
 You blame Amazon, clients, or teammates when things go wrong
 
 
 You need constant hand-holding or get defensive with feedback
 
 
 You think "that's not my job."
 
 
 
 This Role IS For You If:
 
 
 
 You take
 
 radical ownership
 
 of your accounts' success - no excuses
 
 
 You see obstacles as puzzles to solve, not reasons things can't be done
 
 
 You keep score and are motivated by hitting (and beating) targets
 
 
 You believe feedback makes you better, not defensive
 
 
 You understand high-performing teams require high-performing individuals
 
 
 You want to control outcomes through preparation, strategy, and execution
 
 
 
 What Success Looks Like
 
 
 
 In your first 90 days, you will:
 
 
 <ul>
 <li>
 Manage 3-5 client accounts generating $50K-$500K/month on Amazon (your KAM owns the P&amp;L, you execute the strategy)
 </li>
 <li>
 Lead your POD - coordinating PPC specialists, content creators, and supply chain coordinators to deliver results
 </li>
 <li>
 Maintain a client retention rate of 95%+
 </li>
 <li>
 Identify and execute at least 2 growth opportunities per account per quarter
 </li>
 <li>
 Communicate proactively with clients (they never have to chase you)
 </li>
 <li>
 Collaborate seamlessly with your POD and cross-functional teams to hit account goals
 
 
 
 </li>
 </ul>
 
 You'll be measured on:
 
 Revenue growth, ACOS efficiency, client satisfaction scores, retention rate, POD performance, and the proactive solutions you bring to weekly account reviews.
 
 
 
 Your Responsibilities
 
 
 
 
 Account Execution &amp; POD Leadership
 
 
 
 <ul>
 <li>
 Execute the growth strategy set by your Key Account Manager
 </li>
 <li>
 Manage and coordinate your POD - ensuring PPC, content, and operations specialists are aligned and executing on time
 </li>
 <li>
 Drive revenue growth, advertising efficiency, and profitability across your accounts
 </li>
 <li>
 When something goes wrong, you fix it - no finger-pointing at Amazon's algorithm, the client, or other teams
 </li>
 <li>
 Use FC Insights to monitor ASIN-level profitability and make data-driven decisions in real-time
 </li>
 <li>
 Hold your POD accountable to deadlines and quality standards
 
 
 
 </li>
 </ul>
 
 Product Launches Built on Research, Not Hope
 
 
 
 <ul>
 <li>
 Lead new product launches with deep keyword research, competitive positioning, and strategic pricing
 </li>
 <li>
 Conduct thorough profitability analysis before launch using FC Insights and market data
 </li>
 <li>
 Project revenue potential, competitive landscape, and unit economics - then execute against that plan
 </li>
 <li>
 Coordinate with your POD to ensure all launch elements (content, ads, inventory) are ready and executed flawlessly
 </li>
 <li>
 Your launches should be calculated moves, not shots in the dark
 
 
 
 </li>
 </ul>
 
 Client Communication (Proactive, Not Reactive)
 
 
 
 <ul>
 <li>
 Clients should feel like you're 3 steps ahead, not scrambling to catch up
 </li>
 <li>
 Weekly performance updates with insights, not just data dumps
 </li>
 <li>
 Identify problems before clients do, present solutions alongside them
 </li>
 <li>
 You're the primary point of contact - own the relationship
 
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration &amp; POD Coordination
 
 
 
 <ul>
 <li>
 Direct your POD's PPC specialist to optimize ad spend and hit ROAS targets
 </li>
 <li>
 Coordinate with Supply Chain to prevent stockouts (because OOS kills momentum)
 </li>
 <li>
 Work with your POD's content team to improve conversion rates through A+ content, images, copy
 </li>
 <li>
 Ensure seamless communication and execution across all POD members
 
 
 
 </li>
 </ul>
 
 Reporting That Drives Decisions
 
 
 
 <ul>
 <li>
 Submit detailed weekly/monthly reports showing what's working, what's not, and what you're doing about it
 </li>
 <li>
 Leverage FC Insights dashboards to show ASIN profitability, trend analysis, and competitive shifts
 </li>
 <li>
 Use data to tell a story: "Sales dropped 15% because of X, here's the 3-step plan to recover by next week"
 </li>
 <li>
 Report on POD performance and how you're optimizing team execution
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 Requirements (Non-Negotiable)
 
 
 
 <ul>
 <li>
 3-5 years managing Amazon Seller Central or Vendor Central accounts
 </li>
 <li>
 Proven track record: Share specific results you've driven (revenue growth %, ACOS improvements, successful launches)
 </li>
 <li>
 Experience in Account Management, Brand Management, Category Management, or Client Success for Amazon brands
 </li>
 <li>
 Experience coordinating or leading cross-functional teams preferred
 
 
 
 </li>
 </ul>
 
 Amazon Expertise
 
 
 
 <ul>
 <li>
 Deep knowledge of Amazon Seller Central/Vendor Central
 </li>
 <li>
 Experience with product launches, keyword research, competitor analysis
 </li>
 <li>
 Understanding of Amazon advertising (PPC, DSP preferred)
 </li>
 <li>
 Know how to read and act on Amazon's data (not just look at it)
 </li>
 <li>
 Bonus: Experience with profitability analytics tools or Amazon data platforms
 
 
 
 </li>
 </ul>
 
 Mindset (This Matters More Than Your Resume)
 
 
 
 <ul>
 <li>
 Ownership mentality: You control what you can control, and you find ways to control more
 </li>
 <li>
 Solutions-focused: Problems are just unfinished solutions
 </li>
 <li>
 Coachable: You seek feedback and apply it immediately
 </li>
 <li>
 Team player with individual accountability: We win together, but you own your execution
 </li>
 <li>
 Results-driven: You're motivated by scorecards, metrics, and hitting targets
 </li>
 <li>
 Leadership without authority: You can get people to perform without being their direct manager
 
 
 
 </li>
 </ul>
 
 Communication &amp; Availability
 
 
 
 <ul>
 <li>
 Excellent English (written and verbal) - you'll communicate directly with US-based clients
 </li>
 <li>
 Full-time availability: 40 hrs/week in CST timezone
 </li>
 <li>
 Comfortable on video calls, Slack, and written communication
 </li>
 <li>
 Able to lead meetings, delegate tasks, and follow up on commitments
 
 
 
 </li>
 </ul>
 
 Examples of Real Results We've Driven for Clients
 
 
 
 <ul>
 <li>
 Beauty brand: $0 to $1,000,000 in 56 days
 </li>
 <li>
 Medical Supplies &amp; Equipment: $0 to $500K in less than 120 days
 </li>
 <li>
 Health &amp; Wellness brand: $120K/month to $340K/month in 6 months (183% growth)
 </li>
 <li>
 Home goods client: Reduced ACOS from 42% to 28% while increasing revenue 31%
 </li>
 <li>
 Supplement brand recovery: Restored $200K/month in revenue within 3 weeks after hijacker attack
 
 
 
 </li>
 </ul>
 
 Your job is to create stories like these for your accounts.
 
 
 
 
 Why Join Full Circle Agency?
 
 
 
 
 Competitive Compensation &amp; Flexibility
 
 
 
 <ul>
 <li>
 Salary: Up to $2,000 USD/month
 </li>
 <li>
 Remote: Work from anywhere in CST-aligned timezone
 </li>
 <li>
 Professional Development: Learn from a team managing 40+ brands and $150M+ in Amazon sales
 
 
 
 </li>
 </ul>
 
 Tools That Give You an Unfair Advantage
 
 
 
 <ul>
 <li>
 Access to FC Insights, our proprietary software platform for ASIN-level profitability tracking
 </li>
 <li>
 Real-time competitive intelligence and market data
 </li>
 <li>
 Technology stack that puts you ahead of 95% of Amazon managers
 </li>
 <li>
 POD structure that gives you dedicated specialists (you're not doing this alone)
 
 
 
 </li>
 </ul>
 
 High-Performance Culture
 
 
 
 <ul>
 <li>
 Work with people who care about winning, not making excuses
 </li>
 <li>
 Growth Opportunity: Top performers move into Key Account Manager and leadership roles
 </li>
 <li>
 Team that celebrates solutions, not complaints
 </li>
 <li>
 Work within a structured POD system with clear accountability
 
 
 
 </li>
 </ul>
 
 Application Process
 
 
 
 <ul>
 <li>
 Complete the assessment (Approx 32 minutes) - we use this to see how you think
 </li>
 <li>
 1-2 rounds of interviews where we'll dig into your Amazon results and how you approach problems
 </li>
 <li>
 Be ready to share specific examples of accounts you've managed and results you've driven
 
 
 
 </li>
 </ul>
 
 One Last Thing
 
 
 
 We're looking for someone who wants to be
 
 the best
 
 , not just good enough. If you're energized by accountability, motivated by metrics, and believe great teams are built on individual excellence - we want to talk to you.
 
 
 If you're looking for a place to coast or make excuses, this isn't it.
 
 
 
 Full Circle Agency is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 Ready to own your outcomes? Apply now
 
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