client success specialist

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 
 This is a 12 months fixed term contract role
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 We are looking for a Contract Specialist, who will be responsible to enable and support the Sales Teams and directly contribute towards growth of the business. The incumbent will be working closely with the Relationship Specialist team and lead customer sessions, training and onboarding and helping them with insights, etc.
 
 
 Renewal Specialist APAC team handles close to 650+ accounts PAN INDIA. 40% of our customers require assistance to increase product adoption to drive the high ROI. You will be required to identify customer accounts which require immediate attention connect with the program managers and proactively offer training and support. Help new customers onboard and experience a smooth start and increase product adoption.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Helping new customers with onboarding and existing customers with adoption, training and refresher sessions (close to 300 net new per year)
 </li>
 <li>
 Based on Health Score, referred by the Relationship Manager or Scaled Tools weekly, drive outreach to improve Unhealthy to Healthy Accounts (additional 100 impacted accounts)
 </li>
 <li>
 Conducting regular training and refresher sessions with existing customers to increase adoption
 </li>
 <li>
 Engaging customers with Insights, Customer Success Stories, Build industry wise narratives to help position the product
 </li>
 <li>
 Educating customers to join LinkedIn Community and leveraging the online learning materials
 </li>
 <li>
 Conducting Webinars, In-Person Events, Scaled Events to improve product adoption
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 3+ years of experience in sales or sales support roles
 </li>
 <li>
 Relevant experience in Customer Success Management, onboarding and conducting training
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Experience in a software, SaaS or startup environment
 </li>
 <li>
 Experience managing high volume of customers, providing 1:Many or 1:1 trainings
 </li>
 <li>
 Experience in problem solving customer issues and displaying customer centric ideology
 </li>
 <li>
 Proficiency in MS Office (Outlook, Excel, Word and PowerPoint)
 </li>
 <li>
 Excellent communication and project, time and customer management skill
 
 
 
 </li>
 </ul>
 
 Suggested Skills:
 
 
 
 <ul>
 <li>
 Customer Success
 </li>
 <li>
 Sales Support
 </li>
 <li>
 Software Sales
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Client Success Specialist – LinkedIn Sales Solutions [12 months Fixed Term Contract]

Raptor Supplies Private Limited

Designation - Customer Success SpecialistShift Timings- 12:00PM-9:00PM, 9:00AM to 6:00PM 4:30AM to 12:30PMLOCATION:Lower Ground Floor, A &amp; M Supplies India Private Limited, A-41, Block B, Mohan Cooperative Industrial Estate, Saidabad, New Delhi, Delhi 110044Job Description:Customer Success Specialist We are looking for a professional who has:<ul><li>Ability to multitask, prioritize, and work efficiently in a fast-paced environment.</li></ul><ul><li>Should be able to Establish and enhance relationships with customers.</li></ul><ul><li>Should be able to reach out to the client via calls and emails to get feedback for the service provided.</li></ul><ul><li>Provide exceptional customer service to clients in the supply chain industry via phone, email, and chat.</li></ul><ul><li>Address inquiries, resolve issues, and provide accurate information regarding the complete order cycle with a customer-oriented mindset.</li></ul><ul><li>Collaborate with internal teams, including operations, logistics, and sales, to ensure seamless customer experiences.</li></ul><ul><li>Manage customer queries related to accounts, including order processing, tracking, and post-delivery of the goods</li></ul><ul><li>Identify opportunities for process improvement and contribute to enhancing the customer support system.</li></ul><ul><li>Handle client queries from different geographies.</li></ul><ul><li>Assist clients throughout their order cycle.</li></ul>Who Are We?Raptor Supplies is a leading e-commerce portal offering more than 7,50,000 high-quality MRO products and industrial supplies to SMEs, and large corporate and public-sector organizations in the UK, Ireland, Europe, the Middle East, Africa and Asia. The company's offerings include a broad range of abrasives, cleaning tools, electrical equipment, fasteners, hand tools, hardware, lab supplies, lighting solutions, material handling and machining tools from more than 2400 renowned brands across the globe.Website - www.raptorsupplies.comhttps://www.linkedin.com/company/raptor-supplies/mycompany/Job Type: Full-timePay: &#8377;400,000.00 - &#8377;600,000.00 per yearWork Location: In person

Customer Success Specialist (0-2 Years)

RepairDesk

<div>
 
 
 Efani
 
 is a
 
 secure mobile service provider
 
 that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
 
 SIM swap attacks
 
 , eavesdropping, identity tracking, and other security vulnerabilities.
 
 
 
 We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 
 
 Tasks
 
 
 We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 
 
 
 This is a n
 
 on-sales role
 
 , focused on support, troubleshooting, and client satisfaction.
 
 
 <ul>
 
 <li>
 Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
 </li>
 
 <li>
 Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
 </li>
 
 <li>
 Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
 </li>
 
 <li>
 Accurately record customer interactions and resolutions in the CRM/support system.
 </li>
 
 <li>
 Escalate complex or technical issues to internal specialists when needed.
 </li>
 
 <li>
 Collaborate with the operations and engineering teams to improve customer experience.
 </li>
 
 <li>
 Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
 </li>
 
 </ul>
 
 
 
 KPIs / Success Metrics
 
 
 
 <ul>
 
 <li>
 
 Average response &amp; resolution time
 
 </li>
 
 <li>
 
 Customer satisfaction (CSAT) or NPS score
 
 </li>
 
 <li>
 
 Call quality and professionalism ratings
 
 </li>
 
 <li>
 
 Adherence to support scripts and SOPs
 
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 
 2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
 
 </li>
 
 <li>
 
 Fluent English with a
 
 
 
 clear, neutral, or American accent
 
 
 
 &mdash; tested during interview.
 
 </li>
 
 <li>
 
 Confident on the phone and able to de-escalate challenging situations.
 
 </li>
 
 <li>
 
 Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
 
 </li>
 
 <li>
 
 Excellent written communication for chat and email support.
 
 </li>
 
 <li>
 
 Stable internet, quiet workspace, and professional audio setup for call handling.
 
 </li>
 </ul>
</div>

Customer Support Specialist

INFUSE

<div><div>OUR HIRING PROCESS:
<ul>
<li>We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals&mdash;every person is unique. We promise to give your candidacy a fair and detailed assessment.</li>
<li>We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.</li>
<li>At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.</li>
<li>From there on, it's decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. 
 
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy</li></ul></div> 
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses. This role is designed for someone who thrives in dynamic environments and can seamlessly transition between tasks to support both internal teams and client needs.

<h3 class="jobSectionHeader">Key Responsibilities:</h3>
<ul><li>Build and maintain strong, long-lasting client relationships</li>
<li>Ensure the timely and successful delivery of our solutions according to client needs and objectives</li>
<li>Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders</li>
<li>Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment</li>
<li>Assist with challenging client requests or issue escalations as needed</li>
<li>Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.</li>
</ul><h3 class="jobSectionHeader">Responsibilities</h3>
<ul><li>Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales</li>
<li>Strong communication and interpersonal skills</li>
<li>Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.</li>
<li>Empathetic understanding of client needs and the ability to address them effectively</li>
<li>Ability to address challenges and proactively offer solutions.</li>
</ul>
If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today! 
 
We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.</div>

Client Success Representative (Remote, Contract)

HireTalent - Staffing & Recruiting Firm

<div>
 
 
 Title: Client Onboarding Specialist
 
 
 
 
 Location: Dallas, TX
 
 
 
 
 Duration: 12 months contract + possible extension
 
 
 
 
 
 
 
 About the Role:
 
 
 
 We are seeking a detail-oriented
 
 Client Onboarding Specialist
 
 to support regulatory, KYC, and onboarding activities. In this role, you will manage multiple requests, review financial and legal documentation, coordinate cross-functional projects, and help enhance processes to meet evolving regulatory requirements.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage and prioritize multiple deliverables with timely execution.
 </li>
 <li>
 Review and interpret KYC and constitutional documents.
 </li>
 <li>
 Track project milestones and identify gaps or process improvement opportunities.
 </li>
 <li>
 Collaborate with internal teams and vendors to streamline workflows.
 </li>
 <li>
 Lead meetings and maintain strong working relationships with stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in regulatory compliance, KYC, onboarding, or financial services operations.
 </li>
 <li>
 Strong analytical, organizational, and project management skills.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Proficiency in MS Office; strong Excel skills preferred.
 </li>
 <li>
 Ability to work in a fast-paced, collaborative environment.
 </li>
 </ul>
 
 
</div>

Client Onboarding Specialist

Solutions+ (A Mubadala company)

<div>
 
 
 
 
 "We are hiring for one of our client's roles." - (Arabic Speaker)
 
 
 
 
 
 
 
 
 
 
 Role Overview: (Arabic Speaker)
 
 
 
 
 The Communications Specialist is responsible for shaping and executing our client comprehensive marketing and communications strategy. This includes leading integrated campaigns, digital engagement, public relations, and content initiatives that support all programs and activations across the year.
 
 
 
 
 
 This role also oversees and develops the marketing team including the Social Media Specialist and PR &amp; Communications Specialist ensuring alignment with nation objectives and delivering measurable results. The manager identifies and leverages strategic partnerships with key stakeholders and media, both locally and internationally, to amplify our client mission and maintain high visibility for this presidential initiative.
 
 
 
 
 
 The position demands a senior, strategic thinker with strong leadership, creativity, and the ability to translate complex objectives into actionable plans that drive engagement, advocacy, and lasting behavioral change.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Develop, manage and measure approved elements of the communication plan &ndash; with a particular focus on internal communications.
 </li>
 <li>
 Work with business units to understand and deliver against their communications requirements &ndash; that will drive client satisfaction and employee engagement.
 </li>
 <li>
 Develop, manage and measure approved elements of the culture change plan &ndash; with a particular focus on employee engagement.
 </li>
 <li>
 Conceptualize, plan and execute to a high standard, internal events including Town Halls
 </li>
 <li>
 Prepare and deliver written communication materials &ndash; emails, articles, presentations, reports and briefs &ndash; to the highest standard.
 </li>
 <li>
 Must be a confident communicator and relationship management.
 </li>
 <li>
 Outstanding English written skills.
 </li>
 <li>
 Strong writing, editing, and proofreading.
 </li>
 <li>
 Superior project management and time management skills.
 </li>
 <li>
 Strong knowledge of internal communications and employee engagement.
 </li>
 <li>
 Strong knowledge and experience in external communication &ndash; either Account Management or Marketing.
 </li>
 <li>
 Excellent vendor management skills
 </li>
 </ul>
</div>

Communications Specialist (Arabic Speaker) - Hiring for a Client

Cox Media Group

<div>Location: NC-Charlotte
Job Title: Client Performance Specialist - WSOC TV<div><div><div><h2 class="jobSectionHeader"> 
Position Overview</h2></div><div>
The Client Performance Specialist focuses on campaign and performance management for our portfolio of digital advertising clients. The Client Performance Specialist works closely with our local market sales teams, specialist teams and our internal operations teams to understand how our advertising campaigns are performing holistically. In terms of campaign management, the individual in this role will be responsible for keeping an overarching view of our advertisers&rsquo; media plans and goals and ensuring that our local stakeholders and clients are served with the best-in-class customer care. The individual must be able to collect, mine, and interpret campaign data, developing actionable insights in an executive level report that increases ROI for our advertisers. 
This individual must maintain comprehensive knowledge of all aspects of digital products including product offerings, protocols, and KPI management. They must have a strategic mindset, being able to review campaigns&rsquo; performance outcomes and make strategic decisions on what levers need to be pulled to optimize client campaigns. The individual must be a team player, with the ability to collaborate with internal and external stakeholders while analyzing performance and developing strategies. Clear and concise communications will be key for the individual to succeed. 
Previous experience in digital campaign analytics and creating client-facing deliverables is critical. The Client Performance Specialist must have in-depth knowledge of digital analytic platforms, being confident in accessing and pulling data in systems such as Google Analytics, Google Ads, Facebook, and more. A basic knowledge of ad tags/trafficking and conversion management (Google Tag Manager) will only help this individual excel in the role. An analytically curious mind is key.</div></div><div><div><h2 class="jobSectionHeader">
Essential Duties and Responsibilities</h2></div><div><ul><li>
Leverage comprehensive knowledge of all digital ad products and operation processes to effectively monitor and enhance campaigns to achieve advertiser goals and KPIs</li><li>
Maintain internal documentation to ensure that campaigns are managed properly, with account details recorded for media plans, optimizations, and other client details</li><li>
Offer a holistic campaign perspective, effectively communicating performance to our stakeholders in ongoing reporting recaps</li><li>
Follow SLAs determined for campaign launch, revisions, and deliverables working with internal and external stakeholders</li><li>
Provide facilitation for continuously improving the quality of service and campaign results for our local markets and clients</li><li>
Responsible for order entry, trafficking, monitoring, and reporting on digital owned &amp; operated campaigns</li><li>
Quality assurance on work performed by our corporate team</li><li>
Leverage storytelling skills to build exceptional customer reports</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Minimum Qualifications</h2></div><div><ul><li>
2-4 years of experience working in a digital advertising operations role, working with sales and marketers</li><li>
2-4 years of experience in campaign and performance management</li><li>
Knowledge of digital marketing including SEM, SEO, social, content marketing, programmatic, video, display advertising, and website development</li><li>
Knowledge of ad tagging and the CM Trafficking, Reporting, &amp; Attribution platforms and ability to formulate appropriate recommendations to improve client ROI is a plus</li><li>
Analytical and possess the ability to evaluate data and interpret results for client-facing deliverables</li><li>
Knowledge of attribution and omni-channel efforts is essential, understanding how all marketing channels work together to drive results</li><li>
Excel skills needed for interpreting data for insights and superior PPT skills for visualizing the outcomes and opportunities</li><li>
Proven skills in digital campaign management including processing, trafficking, and monitoring performance against established expectations</li><li>
Excellent written and verbal communication skills are necessary for effectively managing performance</li><li>
Problem-solving skills is required, with the ability to proactively identify potential issues, troubleshoot and quickly resolve them</li><li>
Demonstrated customer service skills with ability to build strong working relationships and consistently meet or exceed customer expectations</li><li>
Proven ability to manage multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly</li><li>
Detailed knowledge of both internal and outsourced digital platforms, understanding how technology stacks come together to serve our campaigns</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Preferred Qualifications</h2></div><div><ul><li>
BA/BS from a 4-year university or equivalent preferred</li><li>
Working knowledge in ad platforms and reporting in systems such as: Google Analytics, Google Ads, general Google Marketing Platforms, Facebook, CM360/DV360/SA360, etc. Google Analytics and Google Ads certifications are preferred</li></ul></div></div></div>
About Cox Media Group 
CMG Media Corporation (d/b/a Cox Media Group) is an industry-leading media company with unparalleled brands, award-winning content, and exceptional team members. CMG provides valuable local and national journalism and entertainment content to the people and communities it serves. The company's businesses encompass 14 high-quality, market-leading television brands in 9 markets; 45 top-performing radio stations delivering multiple genres of content in 9 markets; and numerous streaming and digital platforms. CMG's TV portfolio includes multiple primary affiliates of ABC, CBS, FOX, NBC, Telemundo and MyNetworkTV, as well as several valuable news and independent stations. For more information about CMG, visit www.coxmediagroup.com
Req #: 2001 #LI-Onsite</div>

Client Performance Specialist - WSOC TV

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