client success specialist

Pest-SOS

<p><b>Job Summary</b><br/>We are seeking a dynamic and proactive Client Success Specialist to join our team and drive exceptional client experiences. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with enthusiasm and professionalism. Your focus will be on fostering strong relationships, understanding client goals, and delivering tailored solutions that maximize satisfaction and retention. This position offers an exciting opportunity to work within a fast-paced environment where your communication skills and strategic mindset will make a meaningful impact on client success.</p><p><b>Responsibilities</b></p><ul><li>Build and nurture long-term relationships with clients through regular communication and personalized support</li><li>Manage client accounts using tools to track interactions, preferences, and engagement metrics</li><li>Collaborate with sales, marketing, and product teams to ensure clients receive optimal solutions aligned with their business objectives</li><li>Assist clients in onboarding processes, providing training and resources to maximize platform utilization</li><li>Analyze client data to identify opportunities for growth, upselling, or renewal strategies based on customer needs and market trends</li><li>Address client inquiries promptly via phone, email, or virtual meetings, delivering exceptional customer service at every touchpoint</li><li>Support project management initiatives by coordinating timelines, deliverables, and stakeholder communication to ensure seamless execution of client projects</li></ul><p><b>Qualifications</b></p><ul><li>Proven experience in account management or customer success roles</li><li>Strong project management skills with the ability to juggle multiple priorities efficiently</li><li>Familiarity with CRM platforms for tracking client interactions and data analysis</li><li>Excellent communication skills&mdash;both verbal and written&mdash;with the ability to convey complex information clearly and persuasively</li><li>Knowledge of sales processes, customer relationship management strategies, and marketing principles</li><li>Analytical mindset with the ability to interpret data insights for strategic decision-making</li><li>Demonstrated ability to deliver outstanding customer service while maintaining professionalism under pressure</li></ul><p>Join us if you&rsquo;re passionate about creating positive client experiences, thrive in collaborative environments, and are eager to grow your career in a vibrant organization dedicated to success!</p><p>Pay: $18.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>Paid time off</li><li>Paid training</li><li>Work from home</li></ul><p>Work Location: Remote</p>

Client Success Specialist

Mint Source

<div><p><b>Job Title:</b> Sales &amp; Client Success Specialist</p>
<p><b>
Location:</b> Remote</p>
<p><b>
Employment Type:</b> Part-Time Contractor</p>
<p><b>
Working Hours:</b> Flexible part-time schedule within 9:00 a.m.&ndash;9:00 p.m. Eastern Time, Monday&ndash;Friday</p>
<p><b>
Industry:</b> Fitness &amp; Wellness</p><p><br>
<b>
About Us</b></p>
<p>
Mint Source is a remote-first bridge that connects vibrant talent with international clients and agencies, enabling skilled individuals to showcase their expertise on a global stage.</p><p><br>
<b>
Role Overview</b></p>
<p>
Mint Source is hiring a <b>Sales &amp; Client Success Specialist</b> to join a fitness and weight loss coaching brand offering 1-on-1 coaching, group programs, and a paid community. This role owns the full lead-to-client lifecycle: responding to DMs and nurturing prospects, processing enrollments, managing cancellations, and keeping automations running cleanly. You'll work closely with leadership and the Director of Operations to ensure every lead gets a fast response and every client gets a smooth experience. Done right, this role takes day-to-day sales and fulfillment operations entirely off the founder's plate.</p><p><br>
<b>
What You'll Do</b></p>
<ul>
<li>Monitor and respond to inbound DMs on Instagram and Facebook, nurturing leads and guiding them toward the right offer (group coaching, 1-on-1, or challenges)</li>
<li>Set up, monitor, and troubleshoot <b>ManyChat</b> automations for launches and active funnels; manually send freebies when automations fail</li>
<li>Manage email lists, flows, and automation sequences inside <b>GoHighLevel</b>; keep lists clean and segmented for deliverability</li>
<li>Support launches and promotions by updating funnels, landing pages, and email sequences as needed</li>
<li>Monitor the support/info inbox daily and action or escalate messages within one business day</li>
<li>Process enrollments, upgrades, downgrades, cancellations, and refunds inside <b>GoHighLevel</b> and <b>Stripe</b>; move clients between group and 1-on-1 coaching as needed</li>
<li>Ensure all new clients are onboarded smoothly, covering DMs, the info inbox, and <b>EverFit</b> messages</li>
<li>Make basic web updates inside <b>GoHighLevel</b> and <b>Shopify</b> as required</li>
<li>Flag brand partnership opportunities and important conversations to leadership within 24 hours</li>
<li>Deliver a monthly business health report covering total clients, new enrollments, cancellations, and upgrades/downgrades</li></ul><br>
<p><br>
<b>What We're Looking For</b></p>
<ul>
<li>1&ndash;3 years of experience managing sales pipelines, DMs, and client fulfillment for a coaching, consulting, or info-product business. This role requires someone who has done this before, not someone learning on the job</li>
<li>Hands-on experience with <b>GoHighLevel</b> (pipelines, automations, funnels, and basic page edits). Non-negotiable</li>
<li>Working knowledge of <b>ManyChat</b>, including setting up and monitoring automations, not just using pre-built flows</li>
<li>Comfort operating inside <b>Stripe</b>, <b>Shopify</b>, and email automation tools as part of daily work</li>
<li>A sales mindset paired with a service-first approach. You know how to move a lead forward without being pushy, and you treat clients like people, not tickets</li>
<li>Detail-oriented enough to catch a broken link, a misconfigured automation, or a missed cancellation before it costs the business money or trust</li>
<li>Proactive by default: you monitor systems, flag issues, and act without being prompted</li>
<li>Discretion with sensitive conversations &mdash; you know when to handle quietly and when to escalate</li>
<li>Light copywriting ability is a plus: drafting email copy for leadership's final review, not owning it independently</li>
<li>Prior experience working inside a fitness, health, or wellness coaching business is a plus</li></ul><br>
<p><br>
<b>Key Performance Metrics (KPIs)</b></p>
<ul>
<li>All inbound DMs responded to within a same-day window; no multi-day gaps in lead follow-up</li>
<li><b>100%</b> of cancellations processed within 1 business day; zero clients charged after confirmed cancellation</li>
<li>Automations monitored daily with issues identified and resolved proactively, not reactively</li>
<li><b>By Day 30</b>: DM responses running, automations live, inbox monitored, and onboarding running smoothly</li>
<li><b>By Day 90</b>: Lead-to-enrollment conversion improving, client satisfaction high, monthly reporting delivered consistently, and the Director of Operations no longer managing day-to-day lead operations</li></ul><br>
<p><br>
<b>What You Get</b></p>
<ul>
<li>Competitive compensation discussed individually based on experience and location</li>
<li>Part-time, fully remote role with flexible scheduling within U.S. EST hours</li>
<li>Direct exposure to a high-volume online coaching operation across sales, automation, and client success</li>
<li>Clear KPIs and defined ownership. You'll know exactly what a great job looks like from Day 1</li>
<li>Back-office support from Mint Source for payroll, onboarding, and HR</li></ul></div><p></p>

Sales & Client Success Specialist

GreenPath Financial Wellness

<div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Join Our Mission-Driven Team as a Client Success Specialist</b></p><p><b>
Location:</b> Remote<br>
<b>Employment Type:</b> Full-Time<br>
<b>Department: </b>Client Services</p><p><b>
Training Start Date:</b> June 8th, 2026 (Training is mandatory)</p><p>
Are you interested in personal finance and a meaningful career? Join us as a Client Success Specialist!</p><p>
You will influence positive change for people and their finances. Together, CONSUMER Credit Counseling Service of Puerto Rico (https://www.consumerpr.org/) and GreenPath Financial Wellness (https://www.greenpath.com/news/consumer-credit-counseling-service-of-puerto-rico/) will offer increased support to the 3.2 million people who call Puerto Rico home &ndash; helping them balance their budgets, reduce debt, rehabilitate their credit, acquire their first home, recover from storms, and regain financial peace of mind.</p><p><b>
About the Role</b></p><p>
At GreenPath, we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you&rsquo;ll be the heart of our mission&mdash;supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you.</p><p>
You&rsquo;ll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you&rsquo;re passionate about delivering exceptional service and making a real difference, we want to hear from you!</p><p>
 Video - Meet The Hiring Team: Linda, Leslie, &amp; Tiffany</p><p><b>
What You&rsquo;ll Do</b></p><ul><li>
Provide top-tier support via phone to clients on our Debt Management Program.</li><li>
Taking back-to-back calls in a call center environment.</li><li>
Support client accounts and ensure seamless account management.</li><li>
Manage proposals, payments, deposits, and creditor communications.</li><li>
Proactively review client accounts to identify and resolve issues
</li><li>Maintain accurate records and ensure compliance with state regulations.
</li><li>Collaborate across departments to ensure seamless client experience.</li><li>
 Encourage and motivate clients throughout their financial journey.</li></ul><p></p><p><b><br>
What You Bring</b></p><ul><li>
Bilingual (English/Spanish) preferred, but not required.</li><li>
2&ndash;3 years of customer service experience (call center preferred).</li><li>
Associate&rsquo;s degree preferred; Bachelor&rsquo;s degree may substitute for experience.</li><li>
A strong sense of professionalism is essential when supporting clients through sensitive financial situations.</li><li>
 Strong communication skills&mdash;empathetic, professional, and clear.
</li><li>Tech-savvy with experience in Windows-based systems and CRM tools.
 </li>Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules.<br>
<li>
</li></ul><p><b>Remote Work From Home Requirements</b></p><ul><li>
A private, enclosed room with a door.</li><li>
Hard‑wired internet connection (ethernet required) and standard broadband internet.</li><li>
Security camera in addition to standard computer setup.</li><li>
Home environment must support productivity; remote work is not a replacement for caregiving.</li></ul><p><b>
Internet Requirements- Standard Broadband Internet</b></p><ul><li>
200 Mbps minimum for a single‑person residence</li><li>
400 Mbps minimum for residences with 2+ people</li></ul><h2 class="jobSectionHeader"><b>
 Why GreenPath?</b></h2><ul><li>A mission‑driven organization with over 60 years of impact in financial wellness.</li><li>A culture rooted in Integrity, Quality, and Teamwork.</li><li>Growth and development opportunities.</li><li>Supportive, inclusive, and collaborative work environment.</li><li>Competitive compensation and benefits.</li></ul><p></p><p><b><br>
Additional Details</b></p><div><b>
Work Schedule:</b> Monday through Friday. Four days per week are scheduled from 9:00 AM &ndash; 6:00 PM local time, with one fixed late shift from 11:00 AM &ndash; 8:00 PM.<br>
<ul><li>Must be comfortable working in a structured, performance-driven environment.</li></ul></div><ul><li><b>
Training:</b><br>
<ul><li><b>Begins June 8th, 2026</b></li><li><b>Mandatory, full‑time for three weeks. </b><b>Typically training is from 9 AM - 6 PM EASTERN Time.</b></li><li><b>After training, you transition into your regular schedule.</b></li></ul></li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Ready to Support Clients on Their Path to Financial Wellness?</b></h2><p>
Apply today and become part of a team committed to making a difference; one call at a time.</p><p></p><div><div><div><div><p><br>
GreenPath, Inc. reserves the right to change this description at any time. GreenPath, Inc. practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, protected disability, marital status, familial status, veteran status, height, weight or citizenship.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br>
Monday - Friday work schedule<br>
Hours are typically 8 am - 5 pm or 9 am - 6 pm. One late night shift is required each week. The late night shift is typically 10 AM - 7 PM or 11 AM - 8 PM.<br>
<ul><li>Must be comfortable working in a structured, performance-driven environment.</li></ul>
40</div>

Bilingual Client Success Specialist

Talent 360

<div><p><b>About the Job:</b></p><p><b>
About the Role:</b></p><p>
We are seeking a dedicated and proactive English Client Success Specialist to join our team in 6th of October City. This role focuses on building strong relationships with clients, ensuring their satisfaction, and supporting them in achieving their goals through effective communication and problem-solving.</p><p></p><p><b>
Key Responsibilities:</b></p><p></p><ul><li>
Follow up with clients regularly to ensure satisfaction</li><li>
Maintain strong and professional relationships with clients</li><li>
Conduct quality calls to ensure service standards are met</li><li>
Handle client complaints and solve conflicts professionally</li><li>
Coordinate with internal teams to resolve client issues</li><li>
Follow up with clients regarding pending payments</li><li>
Ensure all client requests are handled on time</li><li>
Keep records of client communication and feedback</li><li>
Report client concerns to management when needed</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Previous experience in Customer Service / Client Relations / Account Management preferred</li></ul><ul><li>
Fluent English speaker (spoken and written)</li><li>
Strong communication skills</li><li>
Problem solving skills and attention to details</li><li>
Ability to handle difficult situations professionally</li><li>
Ability to follow up and track tasks accurately
</li></ul><p></p><p><b>Working Conditions</b></p><ul><li>
Working Hours: 9:00 AM &ndash; 6:00 PM or 10:00 AM &ndash; 7:00 PM, including one hour break</li><li>
Days Off: Saturday &amp; Sunday</li><li>
Work Location: Sheikh Zayed, Cairo</li></ul><br>
<b>
Benefits</b><p><b><br>
Compensation &amp; Benefits:</b></p><ul><li><ul><li>
Competitive salary based on experience</li><li>
Medical insurance coverage</li><li>
Company-provided mobile phone and SIM card, and Laptop</li><li>
Opportunity to work with expanding FMCG brands across regional markets</li><li>
Dynamic and performance-driven work environment</li></ul></li></ul></div>

English Client Success Specialist - 6th of October

Quality Resource Pvt Ltd

<div>
 <strong>
  Quality Resource Private Limited a Multinational Digital Marketing Company
 </strong>
 enables organizations of all sizes to manage their Digital Marketing needs through SEO, Landing pages, Reviews and Reputation Management, PPC, Website Optimization, Social Media, Web and Mobile Apps development.
 <br/>
 <br/>
 We&rsquo;re currently looking for
 <strong>
  Customer Success Specialist (Night Shift
 </strong>
 ) in our
 <strong>
  Lahore office
 </strong>
 . This is a pure prospecting role,
 <strong>
  Managing Outbound calling, Customer Retention, Customer Activation and Upselling
 </strong>
 to the prospective clients. Successful candidates must be Social, Analytical, possess an aptitude for learning and using new software and be able to communicate clearly and effectively. The ideal
 <strong>
  Customer Success Specialist
 </strong>
 should engage with customers, maximize value, and create strategies to grow our customer base.
 <br/>
 <br/>
 <strong>
  Salary Slab:
 </strong>
 Rs. 100,000 to Rs 150,000 base pay plus incentives.
 <br/>
 <br/>
 <strong>
  Office location:
 </strong>
 Main Boulevard Gulberg, Lahore.
 <br/>
 <br/>
 <strong>
  Work Hours:
 </strong>
 6:00 PM to 3:00 AM. (Monday &ndash; Friday)
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and manage client portfolios.
  </li>
  <li>
   Sustain business growth and profitability by maximizing value through upsell.
  </li>
  <li>
   Analyze customer data to improve customer experience.
  </li>
  <li>
   Hold product demonstrations for customers.
  </li>
  <li>
   Improve onboarding processes.
  </li>
  <li>
   Evaluate and improve tutorials and other communication infrastructure.
  </li>
  <li>
   Mediate between clients and the organization.
  </li>
  <li>
   Handle and resolve customer requests and complaints.
  </li>
  <li>
   Minimize customer churn.
  </li>
  <li>
   Aid in product design and product development.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years proven experience in customer success/service/sales or Communications or Bachelors Degree.
  </li>
  <li>
   Highly organized and able to multitask. Self-driven and proactive nature.
  </li>
  <li>
   Excellent communication and interpersonal skills. Demonstrate leadership qualities.
  </li>
  <li>
   High computer literacy and ability to learn new software.
  </li>
  <li>
   Knowledge of customer success processes. Experience in document creation.
  </li>
  <li>
   Patient and active listener. Passion for sales
  </li>
  <li>
   Experience utilizing CRM systems, and Microsoft office.
  </li>
  <li>
   1+years of successful revenue-based sales experience.
  </li>
  <li>
   Working understanding of data protection technologies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why work with us?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Quality Resource Pvt. Ltd. means collaborating with dedicated professionals with a passion for Sales and technology.
  </li>
  <li>
   When we see something that could be improved, we get to work inventing the solution.
  </li>
  <li>
   Our people demonstrate our winning culture through positive and meaningful relationships.
  </li>
  <li>
   We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
  </li>
  <li>
   Our team members&rsquo; health and wellness is our priority as well as rewarding them for their hard work.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   EOBI.
  </li>
  <li>
   Gratuity.
  </li>
  <li>
   Medical insurance.
  </li>
  <li>
   Free Parking.
  </li>
  <li>
   Subsidized Food Facility.
  </li>
  <li>
   Annual Bonus.
  </li>
  <li>
   Annual Paid Leaves.
  </li>
  <li>
   Drop Facility
  </li>
 </ul>
</div>


Customer Success Specialist

SmithRx

<div><p><b>Who We Are:</b></p>
<p>
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.</p>
<p>
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:</p>
<ul>
<li><b>Integrity:</b> Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.</li>
<li><b>Courage:</b> We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward&mdash;always.</li>
<li><b>Together: </b>The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.</li>
</ul>
<p><b>Job Summary:</b></p>
<p>
The Customer Success Team is focused on helping SmithRx's clients derive the full value of their PBM services. We build and manage effective relationships with our customers' operational leadership, communicating the value of our services in the context of customers' business goals with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.</p>
<p>
As an Account Specialist, you will be responsible for ensuring the complete post-sale success and satisfaction of SmithRx customers. You will bring strong industry and product knowledge and serve as a trusted partner to the Account Management team in support of your client's operational leadership. The Account Coordinator begins involvement with their client at implementation kick-off and is responsible for supporting the development and maintenance of the client success plan.</p>
<p><b>
What you will do:</b></p>
<ul>
<li>Act as a designated support resource for assigned Account Managers</li>
<li>Act as a part of a designated account team for specific key clients</li>
<li>Responsible for working directly with clients on outstanding client and member items</li>
<li>Responsible for compiling and presenting outstanding client and member items during internal and external meetings</li>
<li>Complete reporting and data requirements based on client and team needs</li>
<li>Responsible for troubleshooting escalated items related to claims, eligibility, and general account maintenance</li>
<li>Responsible for completing data audit requests</li>
<li>Support ad-hoc projects assigned by leaders</li>
<li>Collaborate with cross-functional internal teams for client issue resolution</li>
<li>Engage to creatively and appropriately find solutions to client and team needs</li>
</ul>
<p><b>What you will bring to SmithRx:</b></p>
<ul>
<li>2-3 years operational or customer service/support experience in the PBM or health care industries</li>
<li>Microsoft Office experience: strong with Excel, Word, PowerPoint</li>
<li>Ability to effectively manage several tasks and competing priorities</li>
<li>Ability to communicate and articulate complex data, member scenarios effectively</li>
<li>Strong attention to detail</li>
<li>Self-starter and self-motivator</li>
<li>Positive, growth mindset</li>
<li>Ability to work well with cross functional teams and clients</li>
<li>Ability to handle and work with ambiguous instructions</li>
<li>Prior experience working directly with Director to C suite level executives</li>
</ul>
<p><b>What SmithRx Offers You:</b></p>
<ul>
<li>Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&amp;D Insurance</li>
<li>Flexible Spending Benefits</li>
<li>401(k) Retirement Savings Program</li>
<li>Short-term and long-term disability</li>
<li>Discretionary Paid Time Off</li>
<li>Paid Company Holidays</li>
<li>Wellness Benefits</li>
<li>Commuter Benefits</li>
<li>Paid Parental Leave benefits</li>
<li>Employee Assistance Program (EAP)</li>
<li>Well-stocked kitchen in office locations</li>
<li>Professional development and training opportunities</li></ul></div>

Account Specialist

Cambridge Innovation Institute

<p><b>Client Services &amp; Sales Marketing Specialist</b></p><p>Cambridge Innovation Institute (CII) is seeking a creative, outgoing, and self-motivated <b>Client Services &amp; Sales Marketing Specialist </b>to help execute the marketing of our sponsorship and exhibit opportunities, and work directly with sponsors and exhibitors to fulfill contracted deliverables and create a positive and seamless client experience. This dynamic and cross-functional position is ideal for an early-career marketing professional looking to gain hands-on exposure across multiple business functions and develop a versatile and highly transferable skill set in these areas:</p><ul><li><b>Marketing Coordination &amp; Execution</b> &ndash; Assist with campaign execution, promotional and revenue-generating initiatives, content development, and go-to-market activities</li><li><b>Client Services / Customer Success Support</b> &ndash; Help drive client retention and engagement through proactive communication, contract fulfillment and coordination of deliverables</li></ul><p>Develop a strong foundation for future advancement into <b>marketing</b>, <b>account management</b>, <b>sales</b>, or <b>client success</b>. Great opportunity for anyone interested in a career in the events industry!</p><p><b>Specific responsibilities include: </b></p><ul><li>Develop and execute e-mail-marketing campaigns to promote exhibit and sponsorship opportunities.</li><li>Track and report statistics for e-mail sales marketing campaigns for each conference.</li><li>Coordinate the fulfillment of clients&rsquo; contracted deliverables, e.g. set up one-on-one meetings for sponsors at events, order branded items, and organize the exhibit hall game card and raffle.</li><li>Write and proofread sales-related marketing materials, e.g. brochures and event websites.</li><li>Collaborate with the design team on production of exhibit &amp; sponsorship collateral.</li><li>Create, post, and update web content for sponsorship and exhibit pages.</li><li>Develop LinkedIn social media promotions to increase event visibility and drive sponsorship and exhibit sales.</li><li>Maintain the Sponsor &amp; Exhibitor Portal: ensure deadlines are accurate, information is posted for clients to access, and client content is uploaded by the deadlines.</li><li>Conduct market research on competitive events to identify prospective sponsors and expand the prospect database.</li><li>Assist with client requests for demographics, attendee lists, and other event statistics.</li><li>Support engagement initiatives, e.g. cooperative client registration discount campaigns.</li><li>Travel to events as needed to assist with on-site deliverables and client support. This is one of the most gratifying and enjoyable parts of the job!</li><li>Support Best of Show Awards programs (web design, marketing, planning).</li></ul><p><b>Core Skills and Qualifications</b>:</p><ul><li>1-2 years&rsquo; experience supporting sales with marketing execution: email marketing, social media (especially LinkedIn), and basic campaign coordination</li><li>Degree in Marketing, Communications, Business, or a related field</li><li>Strong interpersonal, written, and verbal communication skills</li><li>Highly organized, proactive, and detail-oriented &ndash; able to manage multiple campaigns, logistics, deadlines, and client deliverables simultaneously</li><li>Creative and resourceful &ndash; will bring ideas for improving campaigns, engagement, and client experience</li><li>Professional, client-facing communication and customer-service orientation</li><li>Responsiveness and follow-through &ndash; strong sense of ownership in ensuring client deliverables are completed accurately and on time</li><li>Adaptable and flexible within a fast-paced environment where priorities can shift and problem-solving is a daily part of the job</li><li>Able to travel (around 4 trips yearly) and work sometimes long days at events.</li><li>Experience with email marketing platforms (e.g., Mailchimp, HubSpot, etc.)</li><li>Familiarity with content management systems and website updates</li><li>Proficiency in Microsoft Excel or Google Sheets for tracking and reporting</li><li>Experience with CRM systems is a plus</li></ul><p><b>Compensation</b>: $25 - $26 per hour (equivalent to $52,000 &ndash; $54,000 per year), and eligible for performance bonus tied to revenue and profit goals.</p><p><b>Hybrid Work Location</b>: Mostly remote; preference for candidates living within 40 miles of Needham, Massachusetts headquarters, and able to attend in-person team meetings (monthly or semi-monthly) and quarterly company meetings. Some overnight travel required to manage on-site execution at our events (up to 4 trips annually).</p><p><b>Work authorization</b>: We use E-Verify to confirm work authorization for new employees.</p><p><b>Why work for Cambridge Innovation Institute?</b></p><p>CII is the most resilient, progressive, growing, open-minded and friendly company in the conference business! Our environment is inclusive and very fast-paced, and our staff are tremendously dedicated. We believe employees should be recognized and rewarded for superior effort...and superior effort abounds! Other pluses:</p><p>&middot; We actively promote training and career development at all levels of experience and responsibility.</p><p>&middot; We are committed to work/life balance, offering flexible scheduling, generous paid leave, and employee wellness programs.</p><p>&middot; We provide excellent pay and incentives, including company profit share.</p><p>&middot; We offer health and dental insurance, FSA plan, and company-paid life and disability insurance.</p><p>&middot; We have a 401(k) with matching company contributions.</p><p><b>CII Celebrates Diversity!</b> We welcome all qualified applicants without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.</p><p>About <b>Cambridge Innovation Institute</b> (https://www.cambridgeinnovationinstitute.com/)</p><p>CII delivers cutting-edge information through conferences, publications and training to forward-thinking leaders, innovators, and senior executives from life science, technology, and energy industries. We focus on high-technology fields where research and development are essential for the advancement of innovation. Please visit our website for more detail. We look forward to hearing from you!</p><p>Pay: $25.00 - $26.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Internet reimbursement</li><li>Life insurance</li><li>Paid time off</li><li>Paid training</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li><li>Work from home</li></ul><p>Work Location: Hybrid remote in Needham Heights, MA 02494</p>

Client Services & Sales Marketing Specialist

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