client success specialist

Nasoft

<div>Nasoft is hiring a Customer Success Specialist for our client specialized in E-commerce and Digital Marketing.
Job Responsibilities:<ul><li>
Manage customer onboarding and provide training sessions on product usage.</li></ul><ul>
<li>Act as the main point of contact for assigned clients.
</li><li>Monitor customer activity to identify adoption trends and potential issues.</li>
<li>Provide proactive solutions to help clients achieve their business goals.</li>
<li>Coordinate with internal teams (Product, Support, Sales) to resolve customer concerns.</li>
<li>Collect and analyze customer feedback to drive product improvements.</li>
<li>Prepare and deliver reports on customer health, usage, and satisfaction.</li>
<li>Promote upselling and cross-selling opportunities when applicable.</li>
<li>Ensure high retention and contract renewal rates</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or related field.
</li><li>1&ndash;3 years of experience in Customer Success, Account Management, or Customer Support (preferably in SaaS).</li>
<li>Proven experience managing client relationships and delivering positive outcomes.
</li><li>Familiarity with SaaS platforms, CRM systems, or customer engagement tools.
</li><li>Experience working in a fast-paced, tech-driven environment.</li>
<li>Excellent communication and interpersonal skills.
</li><li>Strong problem-solving and conflict-resolution abilities.
</li><li>Ability to analyze customer data and interpret usage metrics.
</li><li>Organizational and time management skills with attention to detail.
</li><li>Technical aptitude to understand SaaS platforms, APIs, and integrations (basic level required).</li>
</ul>Benefits
Benefits &amp; Working Conditions:<div><ul><li> 
 Working days: Sunday to Thursday (Friday and Saturday off)</li><li> Working hours: 9:00 AM &ndash; 6:00 PM
</li><li>Health and Social Insurance</li><li>Learning &amp; Development programs (L&amp;D)</li></ul></div><ul><li>Gym Subscription Discount</li></ul> 
 Job Location: El Sheikh Zayed, Giza (Hybrid)</div>

Customer Success Specialist

JoVE

<div>
 
 JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
 
 
 
 
 
 
 The Role
 
 
 
 
 
 
 As a Customer Success Specialist, you will work with leading universities and research institutions across Egypt to help professors use JoVE video resources to improve teaching, and support student success. You&rsquo;ll play a key role in bridging science and education by ensuring our users get the most value from their JoVE subscription.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Develop relationships with key decision makers (Head of Departments, Dean of Faculties, Librarians, etc.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 demo meetings, emails).
 </li>
 <li>
 Customer-facing role focused on engaging with Professors to integrate JoVE resources into their curriculum and increase usage at existing customer institutions.
 </li>
 <li>
 Delivering product awareness within new and ongoing customer Universities and Research Institutes.
 </li>
 <li>
 Product presentations delivery and webinars organization at (1) exhibits and conferences (2) University seminars and workshops (3) client onsite visits.
 </li>
 <li>
 Provide customer feedback to sales, product, and marketing teams.
 </li>
 <li>
 Maintain positive ongoing relationships with customer institutes to provide support and ensure client satisfaction and retention.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 
 A master's degree or PhD in Life Science disciplines.
 
 </li>
 <li>
 1-3 years of experience in customer facing roles is preferred.
 </li>
 <li>
 Fluent communication skills in Arabic &amp; English.
 </li>
 <li>
 Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
 </li>
 <li>
 Strong interpersonal skills with a passion for remote relationship-building.
 </li>
 <li>
 Possess excellent listening skills and attention to detail.
 </li>
 <li>
 Experience in networking using cold calling is preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Please share your resume in English.
 
 
 
 
 
 
 
 Why Join JoVE?
 
 
 
 
 
 <ul>
 <li>
 You can expect compensation package competitively placed within the local market.
 </li>
 <li>
 You will make a direct impact in accelerating science research and in improving student learning in science education.
 </li>
 <li>
 Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
 </li>
 <li>
 Our strong promotion from within culture draws a clear path to advance your career with us.
 </li>
 </ul>
 
 
</div>

Customer Success Specialist, Life Sciences

Pavago

Job Title: Client Onboarding Specialist
 Position Type: Full-Time, Remote
 Working Hours: US Hours
 
About Pavago: 
At Pavago, we’re currently hiring on behalf of one of our clients for a Client Onboarding Specialist role focused on HubSpot strategy, client communication, and implementation oversight. This is a dynamic, client-facing role ideal for someone who thrives at the intersection of business strategy, digital systems, and relationship management.
 
Responsibilities: 
Client Onboarding & Strategy Development
 <ul>
<li>Participate in sales calls as a solution engineer to demonstrate HubSpot capabilities and map tailored solutions for prospects</li>
<li>Create strategic HubSpot implementation plans based on client goals, personas, and buyer journeys</li>
<li>Serve as the lead point of contact for assigned client projects, ensuring clarity and alignment from pre-sale to execution</li>
</ul>
Project Management & Execution
 <ul>
<li>Ensure project deliverables are completed on time, within budget, and to the highest standard</li>
<li>Assign tasks in Teamwork (project management system) and manage cross-functional collaboration</li>
<li>Support internal implementation team with clear documentation, updates, and strategic input</li>
<li>Oversee execution of your own client-related deliverables when applicable</li>
</ul>
Client Communication & Reporting
 <ul>
<li>Hold recurring progress meetings with clients to review performance, field questions, and discuss strategic direction</li>
<li>Clearly communicate client feedback, needs, and insights to appropriate internal stakeholders</li>
<li>Analyze project results and suggest actionable next steps for continuous improvement</li>
<li>Assist with the creation of monthly reports for all company clients</li>
</ul>
What Makes You a Perfect Fit: 
<ul>
<li>You have a strong understanding of HubSpot and know how to translate complex needs into effective strategies</li>
<li>You’re confident in leading conversations with clients and cross-functional teams</li>
<li>You think strategically and act tactically balancing big-picture goals with day-to-day deliverables</li>
<li>You’re organized, dependable, and can handle multiple projects simultaneously</li>
<li>You communicate with clarity, professionalism, and empathy</li>
</ul>
Required Experience & Skills: 
<ul>
<li>Strong working knowledge of HubSpot (Sales, Marketing, or Service Hub experience preferred)</li>
<li>Previous experience in client success, project management, or digital strategy roles</li>
<li>Ability to translate marketing and business objectives into structured project plans</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to manage multiple deadlines and maintain attention to detail</li>
<li>High degree of professionalism and interpersonal skills when working with clients and internal teams</li>
<li>Willingness to continuously learn and maintain HubSpot certifications</li>
<li>Familiarity with Teamwork, Asana, Trello, or other project management tools is a plus</li>
</ul>
What Does a Typical Day Look Like?
 You’ll start your day by reviewing current project statuses, client feedback, and task assignments in Teamwork. Then, you may jump on a sales call to support a demo or help map a solution. Throughout the day, you’ll check in with clients, monitor project timelines, document strategy updates, and analyze HubSpot data to drive performance reviews. You'll collaborate with internal teams to ensure delivery and close out the day by preparing meeting notes, planning reports, or flagging blockers for follow-up.
 
Interview Process: 
<ul>
<li>Initial Phone Interview: Get to know your background and experience</li>
<li>Final Client Interview: Meet with the client to ensure cultural and strategic fit</li>
<li>Reference & Background Checks</li>
</ul>
Ready to Apply?
 If you’re a detail-oriented project leader with strong communication skills and a passion for helping clients succeed using HubSpot, we’d love to hear from you. Apply now to join a collaborative, fast-paced team focused on delivering real results.

Client Onboarding Specialist

Kadorf.com

<div>
 
 About Us
 
 
 Kadorf.com, a leading platform in Dubai with operational support in Cairo, specializes in wholesale for branded consumer electronics, providing a top-tier B2B experience. Our team is committed to excellence in customer service and satisfaction.
 
 
 
 
 
 Role Summary
 
 
 We are seeking a Customer Success Specialist to join our dynamic team in New Cairo. As a Customer Success Specialist, you will play a crucial role in ensuring our customers achieve their desired outcomes while using our services. You will proactively engage with customers, providing tailored solutions and fostering long-term relationships to guarantee satisfaction and loyalty.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Assist new customers in understanding and utilizing our products to ensure a smooth onboarding experience. Provide ongoing support to ensure they are maximizing the value of our services.
 </li>
 <li>
 Regularly engage with customers to monitor their success, identify opportunities to enhance their experience, and address any challenges they face.
 </li>
 <li>
 Address customer inquiries, concerns, and complaints in a timely and professional manner, collaborating with internal teams to resolve any issues.
 </li>
 <li>
 Build strong, long-term relationships with customers, focusing on retention and increasing customer satisfaction through personalized interactions and solutions.
 </li>
 <li>
 Gather customer feedback and share insights with internal teams to contribute to product and service enhancements.
 </li>
 <li>
 Monitor key customer success metrics to assess customer satisfaction and engagement, providing insights and recommendations to improve the customer experience.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Proven experience in customer service, account management, or a related field, ideally in consumer electronics or retail.
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 </li>
 <li>
 Excellent problem-solving abilities and a proactive approach to customer satisfaction.
 </li>
 <li>
 Ability to multitask and prioritize in a fast-paced, dynamic environment.
 </li>
 <li>
 Strong organizational skills with a keen attention to detail.
 </li>
 <li>
 Proficiency in English (written and spoken) is required.
 </li>
 <li>
 Previous experience in customer success or account management is a plus.
 </li>
 </ul>
 
 
 
 
 Why Join Us?
 
 <ul>
 <li>
 At Kadorf.com, you&rsquo;ll be part of a dedicated team focused on redefining the B2B wholesale experience for consumer electronics. This role offers growth potential and the opportunity to contribute to an innovative and customer-centered company.
 </li>
 </ul>
</div>

Simcoe IT

Client Success ExecutiveSalary: 40k to 60kExperience Required: 1&ndash;2 yearsLocation: 39 C Plaza, Etihad Town, Raiwind Road LahoreFull-time Office basedResponsibilities:* Main point of contact for assigned clients, ensuring smooth communication and relationship management.* Understand client requirements and ensure timely delivery of recruitment services.* Coordinate with the sales team to understand commitments made to clients.* Work closely with the recruitment team to ensure hiring needs are fulfilled as per timelines.* Follow up with clients on feedback and address any service-related concerns proactively.* Track client satisfaction and suggest improvements for better service delivery.* Maintain accurate records of client communications, requirements, and progress updates.Requirements:Bachelor&rsquo;s degree in Business Administration, HR, Marketing, or a related field.1&ndash;2 years of experience in client success, account management, or client-facing rolesAbility to manage multiple client accounts and deliver within timelines.Proficiency in MS Office (Excel, Word, PowerPoint)Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Office location: Etihad Town, Raiwind Road, Lahore</li></ul>Is this feasible for you ???Experience:<ul><li>Project Management: 1 year (Required)</li><li>Client Success: 2 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: On the road

Client Success Executive

MINDALGO

At MindAlgo, we are pioneering integrative, neuroscience-backed psychology and psychosomatic care. We are looking for passionate, empathetic, and driven individuals to join us as Life Coaches.Role OverviewAs a Life Coach at MindAlgo, you will be the bridge between clients and our team of expert psychologists and doctors. Your role is not just about sales &mdash; it&rsquo;s about guiding clients step by step through their healing and performance journey with care and professionalism.Key Responsibilities<ul><li>Client Journey Management: Facilitate smooth operations from the first enquiry to psychologist consultation and beyond.</li><li>Education &amp; Guidance: Empathetically educate potential clients about MindAlgo&rsquo;s services, protocols, and benefits.</li><li>Sales &amp; Conversion: Engage enquiries, build trust, and help clients make the decision to begin their program.</li><li>Follow-Up &amp; Support: Ensure timely reminders, follow-ups, and quality communication through WhatsApp, calls, and emails.</li><li>Quality Assurance: Monitor client satisfaction, address concerns, and ensure every client receives integrative and personalized care.</li><li>Team Collaboration: Work closely with psychologists and operational staff to deliver a seamless client experience.</li></ul>Growth Potential<ul><li>Attractive salary + performance-based incentives.</li><li>Opportunity to grow into leadership roles in client success, operations, and program development.</li><li>Be part of a rapidly growing psytech + integrative mental health platform.</li></ul>Ideal Candidate<ul><li>Strong communication and empathy.</li><li>Ability to build trust and connect with diverse clients.</li><li>Organised, proactive, and driven by results.</li><li>Open to learning about modern psychology, CBT tools, and MindAlgo&rsquo;s integrative methods.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;10,000.00 - &#8377;11,000.00 per monthBenefits:<ul><li>Work from home</li></ul>Language:<ul><li>Malayalam (Preferred)</li></ul>Location:<ul><li>Calicut, Kerala (Preferred)</li></ul>Work Location: In person

Life Coach

Elite HRSP

About the RoleWe are seeking a bilingual Client Success Executive (English &amp; Arabic) based in the UAE, preferably in Abu Dhabi, to oversee the deployment and adoption of our clients' ERP, a next-generation HRMS platform. This is a 3-month contractual role with the possibility of extension based on performance and project needs.The Client Success Manager will serve as the primary liaison for clients during deployment, ensuring a seamless onboarding process, effective user adoption, and long-term client satisfaction. The role requires flexibility to attend on-site client meetings and collaborate closely with internal and client teams.Key Responsibilities&#9679; Deployment &amp; Onboarding<ul><li>Lead end-to-end client onboarding, data migration, and system deployment.</li><li>Conduct training workshops and support user adoption in both English and Arabic.</li><li>Ensure projects are delivered within agreed timelines and quality standards.</li></ul>&#9679; Client Relationship Management<ul><li>Serve as the primary point of contact for clients throughout deployment.</li><li>Address client queries, manage escalations, and provide proactive support.</li><li>Build strong relationships with HR leaders, GMs, and founders across client organizations.</li></ul>&#9679; Operational Support<ul><li>Travel to client offices (primarily in Abu Dhabi) as required.</li><li>Provide structured reports on deployment progress and client health.</li><li>Gather client feedback and channel it into product and process improvements.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business, HR, IT, or related discipline.</li><li>2+ years&rsquo; experience in Client Success, Project Management, or HR Tech implementation, ideally with SaaS/ERP solutions.</li><li>Strong knowledge of HR processes, payroll, and compliance in the UAE.</li><li>Fluent in English and Arabic (spoken and written).</li><li>Based in the UAE, preferably Abu Dhabi.</li><li>Valid UAE driving license (mandatory).</li><li>Own visa (spousal/freelance) preferred; company sponsorship can be considered if required.</li><li>Flexible to travel to client sites as needed.</li></ul>Contract Details<ul><li>Type: 3-month contractual role (extendable).</li><li>Location: Abu Dhabi, with occasional travel across UAE.</li><li>Visa: Own visa (spousal/freelance) preferred.</li><li>Driving License: Mandatory for client visits.</li></ul>Key Competencies<ul><li>Strong bilingual communication and presentation skills.</li><li>Ability to manage multiple deployments with structured planning.</li><li>Customer-focused mindset with proactive problem-solving.</li><li>Tech-savvy with adaptability to HR/ERP technologies.</li></ul>What We Offer<ul><li>Opportunity to lead client success initiatives in a high-growth HR-tech SaaS.</li><li>Exposure to diverse industries and leading organizations in the UAE.</li><li>Competitive contractual package with potential for extension.</li><li>A collaborative and innovative startup environment.</li></ul>Job Type: Contract Contract length: 3 monthsPay: AED6,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>What is your current salary package?</li><li>What is your expected salary package?</li><li>Notice period?</li></ul>

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