client success specialist

Tradu

<div><div>Vacancy Name<div> Financial Client Success Specialist</div></div> 
<div>
Vacancy No<div> VN1351</div></div> 
<div>
Employment Type<div> Regular Full-Time</div></div> 
<div>
Location<div> Hyderabad</div></div> 
<div>
Job Details<div><div><div>
We are currently seeking a Financial Client Success Specialist to join our dynamic team. In this role, you will be the first point of contact for our global clients &mdash; responsible for delivering accurate, timely, and one-call resolutions to account-specific inquiries. 
 
This is not a scripted support role &mdash; it requires active listening, strong problem-solving, and a deep understanding of our financial products and platforms to deliver end-to-end support.
Primary responsibilities (not limited to)
<ul><li>Provide exceptional client service by resolving account-specific issues efficiently, often within a single interaction.</li><li>
Manage inquiries across multiple channels (calls, emails, chat) in a professional and client-focused manner.</li><li>
Execute account-related transactions and tasks with accuracy and compliance.</li><li>
Guide clients on the use of financial products, such as CFDs, Listed Stocks, and Crypto wallets.</li><li>
Ensure all client interactions comply with regulatory standards and internal policies.</li></ul>
Requirements
<ul><li>1-3 years of experience in a customer service role in the financial Industry, preferred but not necessary</li><li>
Excellent communication skills both verbally and in writing</li><li>
Proficiency in computer programs such as Microsoft Office</li><li>
Ability to work independently or as part of a team</li><li>
Excellent problem-solving skills</li><li>
Strong attention to detail</li><li>
Ability to multitask effectively while maintaining accuracy</li><li>
Fluency in English</li><li>
Bachelor's degree in finance or a related field</li></ul>
Benefits
<ul><li>Competitive base salary with attractive discretionary quarterly bonus $</li><li>
Flexibility of working between home/office in a scheduled manner</li><li>
Weekday work only</li></ul>
Working days/hours: Monday to Friday; Fully working from the office - 8th Floor, Building 4, Raheja mindspace, Hi-tec city, Hyderabad 
 
All Technementals Innovation India Private Limited employees must be eligible to work in India.
Prior to submitting your resume, the firm requests that you do the following:
Review the firm's website thoroughly at https://www.tradu.com/uk/
Company Description 
Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader&rsquo;s market.
Equal Opportunity Employer</div></div></div></div></div>

Financial Client Success Specialist

NielsenIQ

<div><div><div>We are currently seeking a Customer Success Specialist who will be a part of the Turkey Commercial Team.
Customer Success Specialist is a pivotal agent in the successful go-to-market of gfknewron. Actively servicing client users on trials and further ahead first subscribing customers, the role will be focused on driving gfknewron user adaption and satisfaction. This requires both a firm understanding of the Technology &amp; Consumer Goods industries as well as the ability to grow customer intimacy through regular (daily/weekly) engagement. For strategic accounts the CSM is also expected to organically grow into the client organization and provide field colleagues with opportunities to cross and upsell in addition to existing services.
We are currently seeking a Customer Success Specialist who will be a part of the Turkey Commercial Team.
The Customer Success Specialist role will have the following key accountabilities:<ul><li>
Establishes to be a strategic partner to our local (and regional) clients</li><li>
Are an internal and external innovation agent. Drive change for faster reaction to changing market requirements.</li><li>
Are experts in their market (industry, products, channels etc.)</li></ul> 
Responsibilities (External):<ul><li>
Understands and works with POS-related data with the client (gfknewron market, possibly also predict and/or consumer) and is the central point of contact</li><li>
Ensures effective and efficient client training and onboarding of new customers.</li><li>
Educates customers about the most relevant features/functionalities for their specific business needs.</li><li>
Drives adoption rates (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client to reach our high goals</li><li>
Drives regular gfknewron usage with stakeholders in the client organization</li><li>
Finds and builds, new user base for GfK offerings</li><li>
Develops fact-based answers to complex key business questions. Co-develops use cases with clients that shows the value of GfK data and their outcome for the clients</li><li>
Is a market expert for the handled category / industry segment</li><li>
Delivers insightful high-level presentations and actionable recommendations to our clients</li><li>
Coordinates client services locally (and regionally)</li><li>
Co-identifies leads for cross sell and upsell opportunities with the client</li><li>
Helps to improve renewal rate by demonstrating clear business outcome and value</li></ul>
Responsibilities (Internal):<ul><li>
Certified CSM (gfknewron market, predict and consumer certificate) and knows the POS proposition in detail</li><li>
Building solid market and deep POS knowledge</li><li>
Ensures to be updated on relevant knowledge and has deep understanding of platform offerings;</li><li>
Collects and provides feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience</li><li>
Collaborates with account management at the pre-sales and renewal stages, co-identifies sales leads</li><li>
Collaborates with other business unit teams to identify opportunities for strategic assignments</li><li>
Coordinates internal client services nationally (and internationally)</li><li>
Validates / conduct QC to guarantee GfK seal of quality</li></ul> 
In other words: You will make the difference by being the face of our company and its digital solutions!
Qualifications:<ul><li>
Bachelor&acute;s/ Master&acute;s degree in Business Administration, Economics, Statistics, Engineering, or equivalent experience</li><li>
New graduate as well as 1-2 years of experience in Marketing / Sales Departments in Consumer Electronics (MDA, SDA, CE, IT/OFFICE/TELECOM) and/or Category Management in Retail Sector is a plus</li><li>
Excellent English language skills</li><li>
Strong presentation and communication skills, client-centric approach</li><li>
Passion, dedication, commitment, eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude. Creativity and the ability to address real-world business problems analytically</li><li>
Living in &#304;stanbul</li></ul>
#LI-Hybrid
#LI-PF1</div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Customer Success Specialist

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Customer Success Specialist:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 As a
 
 Customer Success Specialist
 
 at Geidea, you will be the key driver in ensuring the satisfaction and long-term success of geideas&rsquo; clients. Acting as the primary point of contact, you will oversee the entire customer lifecycle and ensuring a smooth experience by providing tailored onboarding, support, and guidance&mdash;driving retention, satisfaction, and operational efficiency.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
 
 
 Client Journey Ownership:
 
 
 <ul>
 <li>
 Oversee the entire client lifecycle, Assuring smooth Client onboarding and ensure smooth adoption for our platform and assure its meeting their business needs.
 </li>
 </ul>
 
 
 Client Advocacy and Feedback:
 
 
 <ul>
 <li>
 Act as a client advocate by collecting and providing data-driven, insightful feedback to internal teams, ensuring the client&rsquo;s needs are met and issues are addressed. Conduct regular check-ins and business reviews to showcase value and gather feedback.
 </li>
 </ul>
 
 
 Issue Resolution Management:
 
 
 <ul>
 <li>
 Manage and resolve client requests, product bugs, client issues, Integrations and feature requests by coordinating with relevant teams and ensuring timely and satisfactory resolutions.
 </li>
 </ul>
 
 
 Onsite Visits and Actionable Feedback:
 
 
 <ul>
 <li>
 Conduct regular onsite visits with clients to provide personalized support, address product concerns, gather feedback, and build strong relationship with customers.
 </li>
 </ul>
 
 
 Churn management:
 
 
 <ul>
 <li>
 Monitor usage and engagement data to identify at-risk accounts and take action to reduce churn. Proactively manage a portfolio of accounts to drive
 
 customer retention
 
 and satisfaction and always act as the main point of contact for customers.
 </li>
 </ul>
 
 
 Cross/Up-Selling Opportunities:
 
 
 <ul>
 <li>
 Identify and pursue
 
 upselling
 
 and expansion opportunities, such as premium features, additional branches, selling add Ons or integrations by understanding customer&rsquo;s daily operations and being able to identify what will ease their daily activities.
 </li>
 </ul>
 
 
 Renewal and Offboarding:
 
 
 <ul>
 <li>
 Manage contract renewals and collections, ensuring client retention, while also handling offboarding processes with a focus on collecting customer experience surveys and analysing results to identify root causes for offboarding.
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, or a related field.
 </li>
 <li>
 1&ndash;3 years of experience in
 
 Customer Success
 
 ,
 
 Account Management
 
 , or
 
 Onboarding
 
 within a SaaS or FinTech environment preferably F&amp;B Industry.
 </li>
 <li>
 Proven experience of customer success, account management, or a similar client-facing role, preferably in the SaaS industry.
 </li>
 <li>
 Strong understanding of POS systems and cloud-based technologies.
 </li>
 <li>
 Customer-focused mindset with a passion for delivering exceptional service.
 </li>
 <li>
 Excellent communication and relationship-building skills with a customer-first mindset
 </li>
 <li>
 Experience identifying and executing
 
 upsell
 
 or
 
 expansion opportunities
 
 within existing accounts
 </li>
 <li>
 Track record in
 
 reducing churn rates
 
 and driving
 
 customer retention.
 
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Customer Success Specialist
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Techscale

<div>
 
 About The Role
 
 
 
 We are looking for a proactive and customer-obsessed
 
 Customer Success Specialist
 
 to join our growing team. In this role, you&rsquo;ll be the key point of contact for our clients, helping them maximize the value of our SaaS platform from onboarding through renewal and expansion.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain strong relationships with assigned clients, ensuring high levels of satisfaction and retention.
 </li>
 <li>
 Guide new customers through the onboarding process, including setup, training, and initial adoption.
 </li>
 <li>
 Educate clients on features, new releases, and best practices to help them get the most out of the platform.
 </li>
 <li>
 Monitor usage metrics and proactively reach out to under-engaged customers to improve product utilization.
 </li>
 <li>
 Act as the voice of the customer internally and escalate issues to support or product teams when necessary.
 </li>
 <li>
 Collaborate with Sales and Account Managers to support contract renewals and identify upsell or cross-sell opportunities.
 </li>
 <li>
 Collect customer feedback and work with product teams to inform roadmap and improvements.
 </li>
 <li>
 Contribute to knowledge base articles, FAQs, and customer success playbooks.
 
 
 </li>
 </ul>
 
 Key Requirements
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Customer Success, Account Management, or Client Support (preferably in a SaaS environment).
 </li>
 <li>
 Excellent communication, interpersonal, and relationship-building skills.
 </li>
 <li>
 Ability to explain complex topics in a simple and clear manner.
 </li>
 <li>
 Strong problem-solving skills with a customer-first mindset.
 </li>
 <li>
 Self-starter who can manage multiple accounts and prioritize effectively.
 </li>
 <li>
 Experience working in a B2B SaaS company.
 </li>
 <li>
 Familiarity with CRM tools and cloud-based platforms.
 </li>
 <li>
 Understanding of the software development lifecycle is a plus.
 </li>
 <li>
 Experience running customer training sessions or webinars.
 </li>
 </ul>
</div>

JoVE

<div>
 
 JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
 
 
 
 
 
 
 The Role
 
 
 
 
 
 
 As a Customer Success Specialist, you will work with leading universities and research institutions across Egypt to help professors use JoVE video resources to improve teaching, and support student success. You&rsquo;ll play a key role in bridging science and education by ensuring our users get the most value from their JoVE subscription.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Develop relationships with key decision makers (Head of Departments, Dean of Faculties, Librarians, etc.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 demo meetings, emails).
 </li>
 <li>
 Customer-facing role focused on engaging with Professors to integrate JoVE resources into their curriculum and increase usage at existing customer institutions.
 </li>
 <li>
 Delivering product awareness within new and ongoing customer Universities and Research Institutes.
 </li>
 <li>
 Product presentations delivery and webinars organization at (1) exhibits and conferences (2) University seminars and workshops (3) client onsite visits.
 </li>
 <li>
 Provide customer feedback to sales, product, and marketing teams.
 </li>
 <li>
 Maintain positive ongoing relationships with customer institutes to provide support and ensure client satisfaction and retention.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 
 A master's degree or PhD in Life Science disciplines.
 
 </li>
 <li>
 1-3 years of experience in customer facing roles is preferred.
 </li>
 <li>
 Fluent communication skills in Arabic &amp; English.
 </li>
 <li>
 Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
 </li>
 <li>
 Strong interpersonal skills with a passion for remote relationship-building.
 </li>
 <li>
 Possess excellent listening skills and attention to detail.
 </li>
 <li>
 Experience in networking using cold calling is preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Please share your resume in English.
 
 
 
 
 
 
 
 Why Join JoVE?
 
 
 
 
 
 <ul>
 <li>
 You can expect compensation package competitively placed within the local market.
 </li>
 <li>
 You will make a direct impact in accelerating science research and in improving student learning in science education.
 </li>
 <li>
 Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
 </li>
 <li>
 Our strong promotion from within culture draws a clear path to advance your career with us
 </li>
 </ul>
 
 
</div>

Customer Success Specialist, Life Sciences

Customer Success Specialist,Life Sciences

Personify Health

<div>Overview:
<div>
Who We Are</div><div></div><div> 
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we&rsquo;re shaping a healthier, more engaged future.</div>
Responsibilities:
<h3 class="jobSectionHeader">Ready to Design Program Experiences That Delight Clients?</h3>
We're seeking a motivated professional who can translate client needs into expertly configured program experiences. As our Client Configuration Specialist, you'll work with Client Success Managers to determine optimal setup for each client while maintaining deep knowledge of our best practice models and program design capabilities. 
What makes this role different 
&#10003; Client experience impact: Your configuration work directly affects how clients and their members experience our programs
&#10003; Best practice expertise: Understand and apply our proven program design models to create optimal client experiences
&#10003; Collaborative approach: Work closely with Client Success Managers to translate client needs into technical solutions
&#10003; Problem-solving focus: Research and resolve client inquiries while identifying escalation needs and process improvements<h3 class="jobSectionHeader"> 
What You'll Actually Do</h3>
Master program knowledge: Maintain comprehensive working knowledge of all aspects of Personify Health programs including setup, configuration, and optimization options.
Configure client experiences: Handle back-end setup and configuration for clients making program changes while working with Client Success Managers to determine best solutions.
Provide expert support: Support Client Success Managers across all applications while reviewing client inquiries and researching responses to issues.
Resolve client needs: Respond to routine requests and questions, seeking management assistance for complex issues while identifying escalation requirements.
Support client events: Attend promotional events for clients when necessary while collaborating with team members to continually improve processes and become more efficient.
Drive continuous improvement: Perform special projects as requested while maintaining focus on process optimization and client satisfaction enhancement.
Qualifications:
<h3 class="jobSectionHeader">What You Bring to Our Mission</h3>
The professional foundation:<ul><li>
Bachelor's degree or equivalent in related discipline</li><li>
1-3 years professional work experience in sales, marketing, account management, or related customer service position</li><li>
Strong knowledge of MS Office suite, especially Excel</li><li>
Salesforce experience preferred</li></ul>
The analytical competencies:<ul><li>
Excellent interpersonal and writing skills with strong organizational abilities and detail orientation</li><li>
Solid analytical and problem-solving skills with ability to work independently and as part of team</li><li>
High level of professionalism and positive work behavior</li></ul>
The collaborative qualities:<ul><li>
Required to work cross-functionally with co-workers and external channel partners</li><li>
Ability to learn quickly and adapt to changing client needs and program requirements</li><li>
Strong communication skills for translating technical capabilities into client-friendly solutions</li></ul>
Ready to create a healthier world? We are ready for you! 
No candidate will meet every single desired qualification. If your experience looks a little different from what we&rsquo;ve identified and you think you can bring value to the role, we&rsquo;d love to learn more about you!<div></div><div> 
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.</div> 
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.</div>

Client Configuration Specialist

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