client success specialist

Imdad

<div>We are seeking a motivated and experienced Client Success professional with the ability to manage customer needs online, particularly in E-Comments support, order processing, interdepartmental coordination, and driving online store sales. The ideal candidate will be highly organized, customer-focused, and capable of balancing e-commerce responsibilities with the administrative support necessary to ensure smooth day-to-day operations.
Job Responsibilities:<ul>
<li>Oversee daily e-store operations, including product listings, pricing, inventory, and order management.</li>
<li>Recommend and execute strategies to increase sales and enhance customer experience and e-store sales.</li>
<li>Track stock levels and collaborate with supply chain and warehouse teams.</li>
<li>Lead customer service operations, ensuring efficient order processing, timely responses, and resolution of escalated issues.</li>
<li>Manage order processing, payments, and on-time deliveries.</li>
<li>Handle customer inquiries across multiple channels (email, chat, phone, social media).</li>
<li>Collaborate with logistics and marketing teams to ensure seamless service delivery.</li>
<li>Carry out administrative tasks such as scheduling meetings, managing correspondence, maintaining records, and preparing reports.</li>
</ul>Requirements
Minimum Qualifications:<ul>
<li>Bachelor&rsquo;s degree in business administration or equivalent.</li>
<li>Minimum of 2 years&rsquo; experience in Client Success, with a focus on e-commerce, online customer support, and order processing.</li>
<li>Strong customer service background with proven experience in remote client communication.</li>
<li>Proficient in MS Office Suite and familiar with e-commerce platforms such as Shopify, WooCommerce, Magento, or similar.</li>
<li>Excellent organizational, multitasking, and communication skills.</li>
<li>Ability to perform under pressure and manage multiple responsibilities effectively.</li>
 </ul>Required Skills:<ul>
<li>Active listening.</li>
<li>Excellent follow-up and short-hand typing skills.</li>
<li>Time Management skills.
</li><li>Very good communication skills (oral &amp; written), and ability to work well in a team.
</li><li>Patient, friendly, tactful and well presented.
</li><li>Good computer skills (MS. Office, Excel).</li>
<li>Excellent Arabic and English skills (Written &amp; spoken).</li></ul></div>

Client Success Specialist - Cairo

Benefit Systems Turkiye

<div>Join us as a Customer Success Specialist and discover the future of employee experience!
Benefit Systems is a global company based in Poland, dedicated to promoting a healthy and active lifestyle. We serve over 2 million users across six countries and have been operating in Turkey under the MultiSport brand since 2021! We provide access to a wide network of sports facilities to help employees achieve a better work-life balance.
We believe that happy employees are more productive and have made it our mission to transform the concept of corporate well-being. Since our entry into the Turkish market in 2021, we&rsquo;ve been helping companies motivate their teams, support personal development, and create a positive workplace culture. Thanks to our dynamic and innovative approach, we build long-term business partnerships and make healthy living accessible and enjoyable for everyone.
Requirements<ul>
<li>Strong communication and collaboration skills
</li><li>Planning, organization, and time management abilities
</li><li>Result-oriented approach and process follow-up skills
</li><li>Teamwork-oriented mindset</li>
</ul>Responsibilities
<ul><li>Building strong and long-term relationships with clients, acting as their trusted advisor
</li><li>Guiding new clients through the onboarding process and ensuring successful adoption of our products/services
</li><li>Monitoring client usage data and proactively increasing engagement to strengthen customer loyalty
</li><li>Analyzing client needs and offering tailored solutions to help them achieve their goals
</li><li>Sharing client feedback with relevant internal teams to improve overall service quality
</li><li>Identifying cross-sell and upsell opportunities when appropriate, and collaborating with the sales team
</li><li>Responding to client inquiries in a timely and professional manner
</li><li>Accurately recording client interactions and updates in the CRM system
</li><li>Tracking key customer success metrics such as NPS (Net Promoter Score), renewal rate, and customer churn</li>
</ul>Benefits<ul>
<li>MultiSport Card: Access for you and 2 loved ones to a MultiSport card!</li>
<li>Private Health Insurance: Comprehensive and high-coverage health package</li>
<li>Meal Card: Daily meal allowance</li>
<li>Transportation Support: Travel expense coverage for your commute to the office</li>
<li>Robust Bonus System: A performance-driven bonus system designed to support and reward you</li>
<li>Hybrid Working System: The opportunity to work from home one day a week</li>
<li>Working from home one day a month for female employees</li>
<li>Global Work Environment: Expand your vision by working in an international team</li>
<li>Career and Training Opportunities: Personal development and continuous learning opportunities to advance your career</li>
<li>Dynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your career</li>
<li>Well-being Activities: Enjoyable events that boost employee happiness and motivation</li></ul></div>

Customer Success Specialist

Townsquare Interactive

<div>Campaign Launch Specialist

Location: In-office role at our downtown Phoenix office 


Kickstart Client Success from Day One!

At Townsquare Interactive, we help small and medium-sized businesses grow with powerful digital marketing solutions. As a Campaign Launch Specialist, you'll be the bridge between Sales, Production, and Client Success&mdash;making sure new clients get off to a strong start. This is your chance to guide business owners through onboarding, launch their campaigns, and set the stage for long-term success. 


Why Townsquare Interactive?

We're on a mission to help small and medium-sized businesses grow and succeed. Our all-in-one business management platform enhances customer flow, while our digital marketing services drive more customers to them&mdash;like website design, SEO, social media, and reputation management. We take the stress out of promoting their business so they can focus on what they do best. 


What You'll Do:

As a Campaign Launch Specialist, you'll manage the early stages of the client journey&mdash;ensuring a smooth onboarding and fast, effective campaign launch.

Your day-to-day will include:
<ul>
<li>Partnering with Sales and Campaign Creation Specialist to ensure seamless handoffs post-sale.</li>
<li>Attending Goals Confirmation Calls (GCCs) to understand client objectives and set clear expectations.</li>
<li>Troubleshooting domain access issues and coordinating with internal teams to resolve launch roadblocks.</li>
<li>Conducting inbound requests from customers on design changes to the initial website build.</li>
<li>Guiding clients through the final steps to activate their campaigns.</li>
<li>Managing a high volume of accounts with efficiency and urgency.</li></ul> 


What You'll Bring:
<ul>
<li>Bachelor's Degree (required)
</li><li>Previous customer success or sales experience (preferred)
</li><li>Strong communication skills with excellent follow-up and attention to detail
</li><li>Ability to prioritize and manage multiple clients simultaneously
</li><li>A proactive, enthusiastic approach that creates excitement for new clients
</li><li>Bilingual in English and Spanish (preferred, not required)</li></ul> 


What's In It for You?
<ul>
<li>Competitive base salary</li>
<li>3 weeks PTO + 9 paid holidays (including 2 personal days)
</li><li>Volunteer Time Off&mdash;give back to your community
</li><li>Health, Dental, Vision, and Pet Insurance
</li><li>401(k) with company match + Employee Stock Purchase Plan
</li><li>Company-provided laptop
</li><li>Comprehensive training program to help you master your craft
</li><li>Clear paths for advancement&mdash;grow your career right here</li></ul> 


Launch Your Career Here!

This role is the perfect opportunity to make an immediate impact by helping small business owners hit the ground running. You'll gain hands-on experience in onboarding and campaign deployment while building the skills to grow into advanced roles in client success, strategy, and leadership. If you're ready to launch client success&mdash;and your career&mdash;we encourage you to apply!

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media's employees to perform their job duties may result in discipline up to and including discharge.

#LI-MC1</div>

Campaign Launch Specialist

PINNACLE ENTERPRISE

Role Overview:As a Customer Success Specialist (VoIP Solutions Consultant), you&rsquo;ll lead camera-facing demonstrations of our technology products to C-level executives, business owners, and IT decision-makers. Beyond demos, you&rsquo;ll ensure client satisfaction by providing post-demo support and building lasting relationships to convert leads into loyal clients.Responsibilities:<ul><li>Conduct live virtual and in-person demos to showcase features like VoIP calling, video conferencing, CRM integrations, and advanced call management.</li><li>Engage with CEOs, business owners, and IT leaders, tailoring presentations to their unique business challenges and goals and build strong, long-term client relationships with decision-makers and key stakeholders.</li><li>Confidently answer technical and business-related questions during demos, positioning us as a trusted partner.</li><li>Provide post-demo follow-up support, addressing client questions and facilitating smooth onboarding with the sales team.</li><li>Collaborate with sales and technical teams to qualify leads and ensure smooth onboarding and customer satisfaction.</li><li>Manage sales cycle from DEMO to proposal, negotiation, and closing and keep accurate records of sales activities and client interactions in the CRM.</li><li>Stay updated on product developments, competitors, and industry trends to position 3CX effectively.</li><li>Contribute to refining demo content and customer success processes to maximize impact.</li></ul>Qualifications <ul><li>4+ years in B2B sales, customer success, or technical demo roles, ideally in telecom, SaaS, or Unified Communications.</li><li>Exceptional on-camera presence and verbal communication skills, with a professional and approachable demeanor; female candidates preferred.</li><li>Familiarity with VoIP, PBX, or UC platforms (training will be provided).</li><li>Strong ability to translate technical features into compelling business value for non-technical audiences.</li><li>Proven skills in building rapport with senior executives and handling objections gracefully.</li><li>Excellent organizational skills to manage demo schedules and client follow-ups.</li></ul>Shift: Evening/NightSalary: Market CompetitiveLocation: DHA Phase 2 Ext, Karachi.Job Type: Full-timeApplication Question(s):<ul><li>Are you available in the evening and night shift?</li><li>How many years of experience do you have with the same role?</li><li>Do you speak English fluently?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Success Specialist (VoIP Solutions Consultant)

Astra Security

<div>
 
 
 About Astra:
 
 
 
 Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.
 
 
 
 
 
 CTOs and CISOs love Astra because it helps them to achieve continuous security at scale, fix vulnerabilities in record time, and seamlessly transition from DevOps to DevSecOps with Astra's powerful CI/CD integrations. Astra is loved by 1000+ companies across 70+ countries. In 2024 Astra uncovered 2.5 million+ vulnerabilities for its customers, saving customers $110M+ in potential losses due to security vulnerabilities.
 
 
 
 
 
 We've been awarded by the President of France Mr. Fran&ccedil;ois Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, Dream 11, OLX Autos etc. are a few of Astra&rsquo;s customers.
 
 
 
 
 
 
 Job Description:
 
 
 
 
 This a hybrid role with base location as Bangalore. (1-2 weeks/qtr work from office)
 
 
 
 
 
 
 
 Role Overview:
 
 
 
 We're looking to on-board an enthusiastic &amp; a dynamic
 
 Customer Success Specialist
 
 who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers &amp; team members!) who are well versed with Astra's platform.
 
 
 
 
 
 The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders &amp; CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Drive a seamless customer onboarding experience, ensuring smooth adoption of the product.
 </li>
 <li>
 Act as a product champion by promoting adoption and maximizing customer engagement.
 </li>
 <li>
 Understand customer requirements and translate them into actionable deliverables.
 </li>
 <li>
 Respond promptly and effectively to customer queries via email and phone.
 </li>
 <li>
 Build and nurture long-term relationships with customers based on trust and rapport.
 </li>
 <li>
 Manage stakeholder relationships across internal teams and customer organizations.
 </li>
 <li>
 Strengthen brand value by delivering exceptional customer experiences.
 </li>
 <li>
 Maintain strong customer satisfaction and loyalty, measured through high NPS scores.
 </li>
 <li>
 Identify opportunities for up-selling and cross-selling complementary Astra products.
 </li>
 <li>
 Proactively manage account renewals and secure long-term partnerships.
 </li>
 <li>
 Ensure timely project delivery by coordinating across multiple teams.
 </li>
 <li>
 Maintain accurate and updated records within the customer success platform.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications:
 
 
 <ul>
 <li>
 2-5 years
 
 Customer Success / Growth / Retention
 
 roles, ideally in SaaS
 </li>
 <li>
 Proven ability in
 
 upselling/cross-selling
 
 in a PLG motion.
 </li>
 <li>
 Excellent c
 
 ommunication skills
 
 with a
 
 customer-first mindset.
 
 </li>
 <li>
 Technical knowledge required to work in a cyber security organization&rsquo;s customer-facing role.
 </li>
 <li>
 Analytical and data-driven; comfortable working with metrics like
 
 NRR, churn, adoption rates
 
 .
 </li>
 <li>
 Ability to
 
 build rapport with the stakeholders
 
 </li>
 <li>
 Willingness to work in a
 
 hybrid setup. (1-2 weeks/Qtr from our Bangalore office)
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 You&rsquo;ll own your work from day one&mdash;no micromanaging, just trust and impact.
 </li>
 <li>
 Health Insurance for you and your spouse.
 </li>
 <li>
 Be part of a
 
 
 fast-growing cybersecurity SaaS company.
 </li>
 <li>
 You&rsquo;ll join a team that&rsquo;s scaling fast but still feels like a close-knit crew&mdash;think startup energy with global reach.
 </li>
 <li>
 Collaborative &amp; friendly culture with full ownership and growth opportunities.
 </li>
 <li>
 And yes, get ready for some unforgettable workcations&mdash;think Chikmagalur, Jim Corbett &amp; Wayanad
 </li>
 </ul>
 
 
</div>

B2B SaaS - Customer Success Specialist

MultiSport Türkiye

<div>
 
 Join us as a Customer Success Specialist and discover the future of employee experience!
 
 
 
 Benefit Systems is a global company based in Poland, dedicated to promoting a healthy and active lifestyle. We serve over 2 million users across six countries and have been operating in Turkey under the MultiSport brand since 2021! We provide access to a wide network of sports facilities to help employees achieve a better work-life balance.
 
 
 We believe that happy employees are more productive and have made it our mission to transform the concept of corporate well-being. Since our entry into the Turkish market in 2021, we've been helping companies motivate their teams, support personal development, and create a positive workplace culture. Thanks to our dynamic and innovative approach, we build long-term business partnerships and make healthy living accessible and enjoyable for everyone.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong communication and collaboration skills
 </li>
 <li>
 Planning, organization, and time management abilities
 </li>
 <li>
 Result-oriented approach and process follow-up skills
 </li>
 <li>
 Teamwork-oriented mindset
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Building strong and long-term relationships with clients, acting as their trusted advisor
 </li>
 <li>
 Guiding new clients through the onboarding process and ensuring successful adoption of our products/services
 </li>
 <li>
 Monitoring client usage data and proactively increasing engagement to strengthen customer loyalty
 </li>
 <li>
 Analyzing client needs and offering tailored solutions to help them achieve their goals
 </li>
 <li>
 Sharing client feedback with relevant internal teams to improve overall service quality
 </li>
 <li>
 Identifying cross-sell and upsell opportunities when appropriate, and collaborating with the sales team
 </li>
 <li>
 Responding to client inquiries in a timely and professional manner
 </li>
 <li>
 Accurately recording client interactions and updates in the CRM system
 </li>
 <li>
 Tracking key customer success metrics such as NPS (Net Promoter Score), renewal rate, and customer churn
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 MultiSport Card: Access for you and 2 loved ones to a MultiSport card!
 </li>
 <li>
 Private Health Insurance: Comprehensive and high-coverage health package
 </li>
 <li>
 Meal Card: Daily meal allowance
 </li>
 <li>
 Transportation Support: Travel expense coverage for your commute to the office
 </li>
 <li>
 Robust Bonus System: A performance-driven bonus system designed to support and reward you
 </li>
 <li>
 Hybrid Working System: The opportunity to work from home one day a week
 </li>
 <li>
 Working from home one day a month for female employees
 </li>
 <li>
 Global Work Environment: Expand your vision by working in an international team
 </li>
 <li>
 Career and Training Opportunities: Personal development and continuous learning opportunities to advance your career
 </li>
 <li>
 Dynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your career
 </li>
 <li>
 Well-being Activities: Enjoyable events that boost employee happiness and motivation
 </li>
 </ul>
</div>

Trade license zone

The Role
 Role Description As a Client Relationship Specialist in our Operations Department, you will serve as the primary point of contact for clients during critical stages of their business lifecycle, including license renewals, amendments, and visa processing. You will manage client interactions, coordinate with government authorities, and ensure a smooth, compliant, and professional experience throughout all operational procedures. This role is ideal for someone detail-oriented, proactive, and passionate about delivering outstanding service within the UAE’s dynamic business setup industry. Key Responsibilities • Manage the full process of client requests in coordination with relevant departments and authorities. • Serve as the main liaison between clients and UAE government authorities, including DED, MOHRE, GDRFA, DHA, and Emirates ID Authority. • Maintain accurate records and proactively follow up on pending applications or document requirements. • Provide clear, timely updates and expert guidance to clients throughout each step of the process. • Ensure full compliance with UAE business and immigration laws, as well as internal company policies. • Respond to client queries efficiently, ensuring a professional and supportive experience. • Collaborate closely with sales, PROs, and the wider operations team to deliver a seamless service. • Educate clients on documentation requirements, timelines, and legal procedures. • Contribute to client satisfaction, retention, and service excellence.
 
Requirements
 <ul>
<li>Prior experience in business setup, UAE visa processing, or license services is a plus. • Familiarity with UAE government platforms and procedures (e.g., MOHRE, GDRFA, DED). • Excellent spoken and written English communication skills. • Strong organizational and time management abilities. • Ability to work independently and manage multiple tasks under pressure. • A professional, client-focused approach with strong interpersonal skills. • Must be currently based in the UAE and available to start immediately.</li>
</ul>
About the company
 Trade License Zone is the UAE's fastest-growing business setup specialist, with an unwavering focus on transparency and service excellence. We are a one-stop-shop for business setup in the UAE, assisting with every step of the process. In addition to business setup services, Trade License Zone offers a full suite of office solutions, including co-working space, dedicated fully-furnished offices, meeting room facilities, reception management and a number of other startup-related services.

Client Relationship Specialist

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