client success specialist

Imdad

<div><p>We are seeking a motivated and experienced Client Success professional with the ability to manage customer needs online, particularly in E-Commerce support, order processing, interdepartmental coordination, and driving online store sales. The ideal candidate will be highly organized, customer-focused, and capable of balancing e-commerce responsibilities with the administrative support necessary to ensure smooth day-to-day operations.</p><p></p><p><b>
Job Responsibilities:</b></p><ul>
<li>Oversee daily e-store operations, including product listings, pricing, inventory, and order management.</li>
<li>Recommend and execute strategies to increase sales and enhance customer experience and e-store sales.</li>
<li>Track stock levels and collaborate with supply chain and warehouse teams.</li>
<li>Lead customer service operations, ensuring efficient order processing, timely responses, and resolution of escalated issues.</li>
<li>Manage order processing, payments, and on-time deliveries.</li>
<li>Handle customer inquiries across multiple channels (email, chat, phone, social media).</li>
<li>Collaborate with logistics and marketing teams to ensure seamless service delivery.</li>
<li>Carry out administrative tasks such as scheduling meetings, managing correspondence, maintaining records, and preparing reports.</li>
</ul><p><b>Requirements</b></p><p><b>
Minimum Qualifications:</b></p><ul>
<li>Bachelor&rsquo;s degree in business administration or equivalent.</li>
<li>Minimum of 2 years&rsquo; experience in Client Success, with a focus on e-commerce, online customer support, and order processing.</li>
<li>Strong customer service background with proven experience in remote client communication.</li>
<li>Proficient in MS Office Suite and familiar with e-commerce platforms such as Shopify, WooCommerce, Magento, or similar.</li>
<li>Excellent organizational, multitasking, and communication skills.</li>
<li>Ability to perform under pressure and manage multiple responsibilities effectively.</li>
 </ul><p></p><p><b>Required Skills:</b></p><ul>
<li>Active listening.</li>
<li>Excellent follow-up and short-hand typing skills.</li>
<li>Time Management skills.
</li><li>Very good communication skills (oral &amp; written), and ability to work well in a team.
</li><li>Patient, friendly, tactful and well presented.
</li><li>Good computer skills (MS. Office, Excel).</li>
<li>Excellent Arabic and English skills (Written &amp; spoken).</li></ul></div>

Client Success Specialist - Cairo

<div>
 <p>
  We are seeking a motivated and experienced Client Success professional with the ability to manage customer needs online, particularly in E-Commerce support, order processing, interdepartmental coordination, and driving online store sales. The ideal candidate will be highly organized, customer-focused, and capable of balancing e-commerce responsibilities with the administrative support necessary to ensure smooth day-to-day operations.
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Oversee daily e-store operations, including product listings, pricing, inventory, and order management.
  </li>
  <li>
   Recommend and execute strategies to increase sales and enhance customer experience and e-store sales.
  </li>
  <li>
   Track stock levels and collaborate with supply chain and warehouse teams.
  </li>
  <li>
   Lead customer service operations, ensuring efficient order processing, timely responses, and resolution of escalated issues.
  </li>
  <li>
   Manage order processing, payments, and on-time deliveries.
  </li>
  <li>
   Handle customer inquiries across multiple channels (email, chat, phone, social media).
  </li>
  <li>
   Collaborate with logistics and marketing teams to ensure seamless service delivery.
  </li>
  <li>
   Carry out administrative tasks such as scheduling meetings, managing correspondence, maintaining records, and preparing reports.
  </li>
  <br/>
  <br/>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   Minimum Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in business administration or equivalent.
  </li>
  <li>
   Minimum of 2 years' experience in Client Success, with a focus on e-commerce, online customer support, and order processing.
  </li>
  <li>
   Strong customer service background with proven experience in remote client communication.
  </li>
  <li>
   Proficient in MS Office Suite and familiar with e-commerce platforms such as Shopify, WooCommerce, Magento, or similar.
  </li>
  <li>
   Excellent organizational, multitasking, and communication skills.
  </li>
  <li>
   Ability to perform under pressure and manage multiple responsibilities effectively.
  </li>
  <br/>
 </ul>
 <p>
  &nbsp;
  <strong>
   Required Skills:
  </strong>
 </p>
 <ul>
  <li>
   Active listening.
  </li>
  <li>
   Excellent follow-up and short-hand typing skills.
  </li>
  <li>
   Time Management skills.
  </li>
  <li>
   Very good communication skills (oral &amp; written), and ability to work well in a team.
  </li>
  <li>
   Patient, friendly, tactful and well presented.
  </li>
  <li>
   Good computer skills (MS. Office, Excel).
  </li>
  <li>
   Excellent Arabic and English skills (Written &amp; spoken).
  </li>
 </ul>
</div>


Client Success Specialist - Cairo - Egypt

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
Division:<br>
Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.<br>
Division Link: <div>https://www.jonasclub.com/</div></div></div><div></div><div><div><br>
About the Position</div></div><div><div>
We are seeking a highly detail-oriented and process-driven Client Success Operations Specialist to support the operational backbone of the Client Success function.</div></div><div><div>
This role plays a critical part in protecting recurring revenue, ensuring Salesforce data integrity, maintaining lifecycle accuracy, and supporting renewal and reporting workflows. The position works closely with Client Success, Billing, Finance, and A/R teams to ensure disciplined execution across renewals, offboarding, revenue adjustments, and reporting processes.</div></div><div><div>
Success in this role requires operational rigor, strong analytical capability, cross-functional coordination, and a deep understanding of how structured processes impact revenue retention and financial performance.</div></div><div></div><div><div>
What Success Looks Like</div></div><div><ul><li>Renewals are processed accurately and on time with zero revenue leakage</li><li>Salesforce data remains clean, reliable, and audit-ready</li><li>Billing and contract records are aligned and reconciled</li><li>Reporting provided to leadership is accurate, timely, and actionable</li><li>Offboarding and account changes are executed seamlessly with no downstream impact</li><li>Cross-functional stakeholders experience strong operational partnership</li></ul></div><div></div><div><div>
Key Responsibilities</div></div><div><div>
Renewal Operations &amp; Revenue Accuracy</div></div><div><ul><li>Update renewal pricing and contract terms for all renewing clients on a monthly basis</li><li>Reconcile renewal data with Billing to ensure invoicing accuracy and contract alignment</li><li>Maintain structured renewal tracking documentation to ensure timely and error-free execution</li></ul></div><div><div>
Reporting &amp; Analytics</div></div><div><ul><li>Produce recurring attrition, renewal, and portfolio reports for the Senior Director of Client Success</li><li>Prepare ad hoc executive-level reporting related to churn, revenue retention, and account trends</li><li>Ensure all reporting aligns with Salesforce data and revenue records</li></ul></div><div><div>
Client Offboarding &amp; Revenue Adjustments</div></div><div><ul><li>Execute operational offboarding for clients transitioning to dormant or terminated status</li><li>Update account status in Salesforce and internal systems to reflect lifecycle changes</li><li>Notify internal stakeholders to ensure cross-functional alignment</li><li>Coordinate billing stops and final reconciliations with Finance</li><li>Update revenue forecasts, attrition tracking, and reporting accordingly</li></ul></div><div><div>
Module &amp; Account Changes</div></div><div><ul><li>Create and distribute module listing and breakdown reports</li><li>Manage module removals, swaps, and adjustments</li><li>Ensure all changes are accurately reflected across contracts, billing systems, and Salesforce</li></ul></div><div></div><div><div>
Salesforce Data Integrity</div></div><div><ul><li>Maintain complete, accurate, and reportable Salesforce records</li><li>Monitor data inputs to preserve dashboard and reporting reliability</li><li>Partner with Client Success Managers to resolve discrepancies and enforce governance standards</li></ul></div><div><div>
Accounts Receivable Support</div></div><div><ul><li>Partner with A/R and Billing teams to monitor payment compliance</li><li>Flag delinquent accounts to Client Success leadership</li><li>Support structured follow-up processes to drive timely resolution</li></ul></div><div></div><div><div><br>
Skills &amp; Qualifications</div></div><div><div>
Core Competencies (Must Have)</div></div><div><ul><li> Process Management &ndash; Designs, follows, and improves structured workflows to ensure consistent, scalable execution</li><li> Attention to Detail &ndash; Produces accurate, high-quality work by validating data and identifying discrepancies</li><li> Business Acumen &ndash; Understands how operational execution impacts revenue, retention, and financial performance</li><li> Managing &amp; Measuring Work &ndash; Establishes clear tracking mechanisms and accountability standards</li><li> Systems Perspective &ndash; Recognizes cross-functional interdependencies and anticipates downstream impacts</li><li> Analytical Capability &ndash; Ability to interpret attrition, renewal, and revenue-impact data</li><li> Professional Communication &ndash; Strong written and verbal communication skills</li></ul></div><div></div><div><div><br>
Education &amp; Experience</div></div><div><ul><li>3&ndash;5+ years of experience in Client Success Operations, Revenue Operations, or a related operational role within a SaaS or subscription-based environment</li><li>Experience supporting renewal workflows, billing reconciliation, and revenue-related processes</li><li>Strong proficiency in Salesforce, including reporting and data governance</li><li>Experience working cross-functionally with Billing, A/R, Finance, and Client Success teams</li><li>Bachelor&rsquo;s degree in Business, Finance, Operations, or a related field (or equivalent professional experience)</li></ul></div><div></div><div><div>
Preferred Qualifications</div></div><div><ul><li>Experience supporting revenue retention metrics (Gross Retention, Net Retention, churn reporting)</li><li>Familiarity with SaaS licensing or module-based pricing models</li><li>Exposure to financial reconciliation or revenue operations environments</li><li>Experience preparing executive-level reporting</li></ul></div><div></div><div><div>
What You Will Bring:<br>
<ul><li>A strong sense of responsibility and customer care</li><li>Willingness to learn and grow in a global support environment</li><li>Respect for processes, quality standards, and teamwork</li><li>Professional communication and a positive attitude</li></ul></div></div><div><div><br>
<br>
Work Schedule &amp; Availability:<br>
<ul><li>Training Schedule: 9:00 AM &ndash; 5:00 PM EST (6:00 PM &ndash; 3:00 AM PKT)</li><li>Post-Training Schedule:</li></ul>
Ability to work rotating 24/7 shifts, including evenings, weekends, and holidays, as business needs require</div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Client Success Operations Specialist

Full Circle

<p><b>Job Title: Amazon Project Management Specialist</b></p><p><b>Department:</b> Client Success Team<br/><b>Reports To:</b> Brand Manager<br/><b>Location:</b> On-site (Lahore, Pakistan)<br/><b>Schedule:</b> 6:00 PM &ndash; 2:00 AM (Pakistan Time)<br/><b>Level:</b> Associate</p><p><b>About Full Circle Agency</b></p><p>Founded by Ken Freeman, with Nick Shucet as CEO and Partner, Full Circle Agency manages Amazon businesses across 15 countries. We partner with top-tier brands like Ridge Wallets, HexClad, The Woobles, and BK Beauty.</p><p>Our values are simple: integrity, transparency, client success, and <b>relentless accountability</b>. We don't just &quot;manage&quot; accounts; we drive them. We are building a high-performance culture where we equip our team with tools that make them unstoppable.</p><p><b>Is This Role For You?</b></p><p>We are looking for an execution machine. We don't need another strategist; we need a &quot;doer&quot; who ensures the strategy actually happens.</p><p><b>This Role Is NOT For You If:</b></p><ul><li>You are passive and wait for people to tell you they finished a task.</li><li>You feel &quot;awkward&quot; chasing team members for updates.</li><li>You are disorganized or let details slip through the cracks.</li><li>You think Project Management is just &quot;forwarding emails.&quot;</li><li>You make excuses when deadlines are missed.</li></ul><p><b>This Role IS For You If:</b></p><ul><li>You take <b>radical ownership</b> of the project timeline&mdash;no excuses.</li><li>You love checklists, workflows, and turning chaos into order.</li><li>You are &quot;Tech-Savvy&quot; and can master tools like Airtable quickly.</li><li>You understand that a plan is useless without execution.</li><li>You want to control outcomes through preparation and follow-up.</li></ul><p><b>What Success Looks Like</b></p><p><b>In your first 90 days, you will:</b></p><ul><li><b>Own the Workflow:</b> Take full control of the team's <b>Airtable</b> workspace, ensuring 100% data accuracy and real-time task tracking.</li><li><b>Bridge Strategy &amp; Execution:</b> Attend all team meetings, extract every action item, and immediately convert them into assigned tasks with deadlines.</li><li><b>Drive Accountability:</b> Maintain a daily follow-up rhythm where no task goes unchecked. The Brand Manager should never have to ask &quot;is this done?&quot; because you've already confirmed it.</li><li><b>Support Account Health:</b> Assist in compiling weekly reports and monitoring account alerts so the Brand Manager can focus on growth strategy.</li><li><b>Learn the Lingo:</b> Demonstrate fluency in core Amazon terminology (PPC, Listings, Account Health) to communicate effectively with the POD.</li></ul><p><b>Your Responsibilities</b></p><p><b>1. Relentless Project Execution</b></p><ul><li>Convert high-level discussions from team channels and meetings into actionable, assigned tasks immediately.</li><li>Act as the &quot;Enforcer&quot;&mdash;aggressively follow up with team members to ensure tasks are completed on time.</li><li>Identify bottlenecks in the workflow where the team is lagging and push for resolution.</li><li>When something goes wrong, you fix it&mdash;no finger-pointing at the client or other teams.</li></ul><p><b>2. Tool Mastery &amp; Organization</b></p><ul><li>Own the Project Management stack (specifically <b>Airtable</b>).</li><li>Ensure all data is accurate, tasks are updated, and the tool is utilized to its full potential.</li><li>You will be measured on the cleanliness and accuracy of the project trackers.</li></ul><p><b>3. Account Coordination &amp; Reporting</b></p><ul><li>Assist in creating detailed weekly/monthly reports showing account success.</li><li>Manage routine client communications and updates regarding project status.</li><li>Maintain a high-level view of account health (inventory alerts, campaign status) and assign fixes to the relevant specialists.</li></ul><p><b>Requirements (Non-Negotiable)</b></p><p><b>Experience &amp; Skills</b></p><ul><li><b>Project Management Expertise:</b> Proven experience in managing tasks, timelines, and enforcing deadlines.</li><li><b>Tech-Savvy Background:</b> Experience in IT, Software, or Digital Marketing sectors. <i>(Note: We are not looking for Project Managers from construction, mechanical, or oil &amp; gas backgrounds.</i></li><li><b>Tool Proficiency:</b> High proficiency in Project Management software is required (Airtable experience is a massive plus).</li><li><b>Amazon Familiarity:</b> Basic &quot;know-how&quot; of the industry is required. You must understand terms like Campaigns, Account Health, and PPC to function in this team.</li><li><b>Communication:</b> Excellent English (written and verbal) is required.</li></ul><p><b>Logistics</b></p><ul><li><b>Location:</b> This is strictly an office-based position in <b>Lahore</b>; remote work is unavailable.</li><li><b>Equipment:</b> Candidates must have their own laptop/machine.</li><li><b>Shift:</b> You must be available to work from <b>6 PM to 2 AM (Pakistan Time)</b>.</li></ul><p><b>Why Join Full Circle Agency?</b></p><p><b>Competitive Benefits &amp; Culture</b></p><ul><li><b>Annual Paid Leaves</b> &amp; Observed National Holidays (including Eid and Muharram).</li><li><b>KPI based rewards</b></li><li><b>Work with Top-Tier Brands:</b> Gain valuable experience managing campaigns for leading 7-8 figure US brands.</li><li><b>High-Performance Culture:</b> Work with people who care about winning, not making excuses.</li><li><b>Team Excursions:</b> Enjoy team trips and outings organized by Full Circle.</li></ul><p><b>One Last Thing</b></p><p>We're looking for someone who wants to be <b>the best</b>, not just good enough. If you're energized by accountability, motivated by completing tasks, and believe great teams are built on individual excellence, we want to talk to you.</p><p>Ready to own your outcomes? Apply now.</p><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs90,000.00 per month</p><p>Work Location: In person</p>

Amazon Project Management Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
  <li>
   On job training
  </li>
  <li>
   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation programs
   <br/>
   <br/>
  </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Customer Success Specialist

Parent ApS

<div><p><b>Location:</b> Remote (Canadian Time Zone)<br>
<b>Reports to:</b> Customer Success Manager</p><p></p><p><b>
Role Overview</b></p><p>
We are seeking a<b> Customer Success Manager</b> who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal candidate will be fluent in English and will play a key role in <b>onboarding, training, and supporting</b> our clients throughout their journey with Parent&trade;. You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization.</p><p><b><br>
Key Responsibilities</b></p><ul><li>
Serve as the <b>primary point of contact</b> for assigned client accounts, managing relationships in both English and French.</li><li><b>
Lead onboarding and training sessions</b> for new clients, ensuring they are fully equipped to use the Parent&trade; system effectively.</li><li>
Drive <b>customer success and satisfaction</b> by proactively engaging with clients to ensure their goals are met.</li><li>
Monitor account health, usage, and engagement to identify opportunities for improvement and growth.</li><li><b>
Provide chat support</b> to assist clients with quick inquiries and ensure timely resolutions.</li><li>
Address client inquiries and coordinate with internal teams (technical, product, and support) to resolve any issues promptly.</li><li>
Maintain accurate and up-to-date account information in the CRM.</li><li>
Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.</li><li>
Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.</li></ul><br>
<ul><li>
Bachelor&rsquo;s degree or equivalent experience in <b>Account Management, Customer Success, or a related field.</b></li><li>
2&ndash;4 years of experience in <b>account management or client relationship roles</b>, preferably in SaaS or technology-based companies.</li><li>
Proven experience with ticketing systems and live chat support.</li><li><b>
Fluent in English</b> (spoken and written).</li><li>
Strong communication, organization, and problem-solving skills.</li><li>
Proactive, customer-focused mindset with the ability to manage multiple priorities.</li></ul></div>

Customer Success Manager

Zones IT Solutions

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Company Overview:
 <br/>
 <br/>
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 <br/>
 <br/>
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 <br/>
 <br/>
 What you&rsquo;ll do as the Customer Success Manager 2:
 <br/>
 <br/>
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 <br/>
 <br/>
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 <br/>
 <br/>
 <ul>
  <li>
   Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
  </li>
  <li>
   Own overall operational account(s) health
  </li>
  <li>
   Internal reporting to ensure key SLA and metrics are being met.
  </li>
  <li>
   Conduct operationally focused business reviews routinely with Account manager and Client.
  </li>
  <li>
   Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
  </li>
  <li>
   Listen for customer pain points and coordinate the appropriate resources to alleviate.
  </li>
  <li>
   Manage issue resolution and risk mitigation.
  </li>
  <li>
   Provide quick resolution to client concerns.
  </li>
  <li>
   Coordinate with internal operational teams to minimize risks.
  </li>
  <li>
   Performance Management
  </li>
  <li>
   Measure the success of each client-facing process.
  </li>
  <li>
   Ensure support consistency across assigned accounts.
  </li>
  <li>
   Measure performance against SLAs
  </li>
  <li>
   Measure the success of each client-facing process.
  </li>
  <li>
   Own and manage the client operational relationship.
  </li>
  <li>
   Consistent engagement with key operational contacts at the client
  </li>
  <li>
   Understanding of client&rsquo;s needs and Zones operational offerings
  </li>
  <li>
   Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
  </li>
  <li>
   Ensuring any client-related issues are properly addressed to the satisfaction of the client.
  </li>
  <li>
   Own overall operational account health
  </li>
  <li>
   Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
  </li>
  <li>
   Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
  </li>
  <li>
   Ensure account documentation is up to date and accurate.
  </li>
  <li>
   Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.
  </li>
  <li>
   Identify opportunities for account development.
  </li>
  <li>
   Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
  </li>
  <li>
   Drive account entanglement through the expansion of operational offerings
  </li>
  <li>
   Manage issue resolution and risk mitigation.
  </li>
  <li>
   Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
  </li>
  <li>
   Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
  </li>
  <li>
   Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Bring To The Team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3 years of customer service and/or account management experience
  </li>
  <li>
   Familiarity with order fulfillment, corporate purchasing
  </li>
  <li>
   Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
  </li>
  <li>
   Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Experience presenting to top-tier clients.
  </li>
  <li>
   Ability to work with little or no supervision.
   <br/>
   <br/>
  </li>
 </ul>
 Zones offers a comprehensive Benefits package
 <br/>
 <br/>
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 <br/>
 <br/>
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 <br/>
 <br/>
 Job timings: 6:00 PM to 3:00 AM (Pk time)
</div>


Client Success Manager – 2

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