client success specialist

Inteliqo

<div>
 
 
 JAbout the Role
 
 
 
 We are seeking a proactive and relationship-driven
 
 Client Success Specialist
 
 to support and manage our client accounts, ensuring they receive exceptional service and achieve optimal results. The ideal candidate will serve as the main point of contact, build strong client relationships, oversee onboarding, address concerns, and drive continuous improvement.
 
 
 
 
 
 
 
 
 
 Key Responsibilitie
 
 
 <ul>
 <li>
 Serve as the
 
 primary point of contac
 
 t for clients, ensuring clear and timely communication
 </li>
 <li>
 Manage
 
 client onboardin
 
 g, ensuring smooth setup, training, and handoff into operations
 </li>
 <li>
 Build strong, long-term relationships by understanding client needs, goals, and expectations
 </li>
 <li>
 Monitor client accounts to ensure high satisfaction, retention, and performance
 </li>
 <li>
 Identify opportunities for improvement and proactively recommend solutions
 </li>
 <li>
 Gather and communicate client feedback to internal teams to improve processes and services
 </li>
 <li>
 Conduct regular check-ins, performance reviews, and strategy discussions with clients
 </li>
 <li>
 Prepare basic reports summarizing performance, KPIs, and action items
 </li>
 <li>
 Manage escalations professionally, ensuring quick resolution and follow-up
 </li>
 <li>
 Collaborate with cross-functional teams (operations, revenue, guest support, etc.) to ensure client objectives are met
 </li>
 </ul>
 
 
 
 
 
 .
 
 
 
 
 Requirement
 
 
 <ul>
 <li>
 Experience i
 
 n client success, account management, customer relationship management, or suppo
 
 rt.
 </li>
 <li>
 Strong interpersonal and communication skills (written and verbal).
 </li>
 <li>
 Excellent organizational and time-management abilities.
 </li>
 <li>
 Ability to build trust, handle sensitive issues, and maintain a client-first mindset.
 </li>
 <li>
 Comfort with data, reporting, and analyzing client performance metrics.
 </li>
 <li>
 Proficiency in CRM tools, communication platforms, and productivity software.
 </li>
 <li>
 Ability to work independently and handle multiple accounts simultaneously.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Work Hou
 
 rs: 07:00 PM &ndash; 04:00 AM (Night Shift)
 
 
 
 Locati
 
 on: Johar Town, Lahore (On-Site)
 
 
 
 Employment Ty
 
 pe: Full-time
 
</div>

Client Success Specialist

Novel Energy Solutions LLC

<div>Description:

Summary
As a remote Customer Success Specialist, you will be responsible for building and maintaining strong relationships with our customers. You will work closely with clients to understand their needs, provide solutions, and ensure they achieve their desired outcomes with our products and services. Your goal is to drive customer satisfaction, retention, and growth.
Job Responsibilities<ul><li>
Develop and maintain strong relationships with customers to ensure their success and satisfaction.</li><li>
Serve as the primary point of contact for customers, addressing their inquiries and resolving any issues they may encounter.</li><li>
Conduct regular check-ins with customers to understand their needs and provide proactive support.</li><li>
Collaborate with internal teams to ensure customer needs are met and to provide feedback for product improvements.</li><li>
Monitor customer usage and engagement with our products and services, identifying opportunities for upselling and cross-selling.</li><li>
Provide training and onboarding support to new customers to ensure a smooth transition and successful adoption of our products.</li><li>
Track and report on customer success metrics, including customer satisfaction, retention rates, and product usage.</li><li>
Understand all of NES&rsquo; services</li><li>
Manage all individual customer touch points regarding troubleshooting, cancellations, collections, etc.
</li><li>Manage customer data flow</li><li>
Manage communication plan for all active customers</li><li>
Maintain Expertise on the sub</li><li>
Regularly analyze data and propose solutions.</li><li>
Other duties as assigned
</li></ul>Requirements:

Work Environment
This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.?The employee is occasionally exposed to a variety of extreme conditions at job sites. The noise level in the work environment and job sites can be loud.?
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul><li>
While performing the duties of this role, the employee is regularly required to sit for extended periods, communicate effectively, and actively listen. Frequent use of hands and fingers is necessary for handling, feeling, and operating tools or equipment.</li></ul>
Position Type/Expected Hours of Work
This remote position occasionally requires long hours and occasional weekend work.
Travel
No travel is required.
Key Qualifications<ul><li>
Bachelor&rsquo;s degree, preferably in business or communications
</li><li>3-5 years of experience managing a customer/client services, experience or success team</li><li>
Demonstrated ability to resolve customer issues
</li><li>Proficiency in MS Office Suite
</li><li>Experience in data management systems, such as Hansen or similar</li><li>
Experience with CRM, such as HubSpot or similar</li><li>
Strong attention to detail</li><li>
Exhibited capability of building and maintaining relationships
</li><li>Demonstrates understanding the nuances of communication and interpersonal relationships</li><li>
Flexibility and adaptability to changing requirements</li></ul>
Desired Qualifications<ul><li>
1-2 years of experience in billing or service in the energy industry</li><li>
Experience in renewable energy</li><li>
Experience Procore or similar construction management software</li></ul>
Novel Energy Solutions is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
#LI-Remote</div>

Customer Success Specialist

Symbiosis Technologies

We&rsquo;re looking for a Client Onboarding Specialist who will guide new customers through a smooth, structured onboarding journey. This role is all about creating a solid first impression, understanding client needs, configuring their account, training them on the platform, and making sure they get value from day one.You&rsquo;ll work closely with Customer Success, Support, and Product teams to ensure every client launches successfully and feels confident using our software.Key Responsibilities1. Onboarding &amp; Implementation<ul><li>Lead onboarding sessions with new clients, ensuring a seamless setup process.</li><li>Understand client goals, workflows, and challenges to tailor their onboarding plan.</li><li>Configure accounts, permissions, integrations, and user settings.</li><li>Guide clients through data imports, system setup, and key feature enablement.</li></ul>2. Training &amp; Product Adoption<ul><li>Deliver hands-on product training via Zoom, Loom videos, or webinars.</li><li>Create custom onboarding checklists and training materials.</li><li>Ensure clients understand core features and best practices for their industry.</li><li>Track onboarding progress and follow up until the client is fully activated.</li></ul>3. Communication &amp; Support<ul><li>Serve as the primary point of contact during the onboarding period.</li><li>Proactively communicate timelines, next steps, and expectations.</li><li>Work with Support/Technical teams to resolve setup issues quickly.</li><li>Provide feedback to Product/Engineering on client needs or feature gaps.</li></ul>4. Customer Success Collaboration<ul><li>Transition clients smoothly to the Customer Success Manager once onboarding is complete.</li><li>Document client requirements, preferences, and setup details in the CRM.</li><li>Identify upsell opportunities and potential risks early in the relationship.</li></ul>What We&rsquo;re Looking ForRequired<ul><li>1&ndash;3 years of experience in SaaS onboarding, customer success, or implementation.</li><li>Strong communication skills with a friendly, patient, and professional manner.</li><li>Comfort with US-based clients, time zones, and communication norms.</li><li>Ability to explain technical concepts in simple, clear language.</li><li>Experience using CRM, ticketing systems, Zoom, and documentation tools.</li></ul>Preferred<ul><li>Experience in the US SaaS market, healthcare, home care, logistics, or restaurant tech (depending on your product).</li><li>Familiarity with APIs, integrations, and basic troubleshooting.</li><li>Ability to create training materials, SOPs, or Loom videos.</li><li>Strong problem-solving and ownership mindset.</li></ul>Soft Skills<ul><li>Empathetic and customer-focused</li><li>Detail-oriented and organized</li><li>Comfortable juggling multiple clients at once</li><li>Fast learner with strong product understanding</li><li>Positive, calm, and solutions-first attitude</li></ul>Why Join Us<ul><li>Opportunity to work with a fast-growing SaaS company serving the US market</li><li>Growth-focused environment with room to expand into Customer Success or Product</li><li>Work with a collaborative team that values initiative and ownership</li><li>Make a direct impact on customer experience and product adoption</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Client Onboarding Specialist

Digilatics

Digilatics is a high-performance digital marketing agency focused exclusively on the home services industry in the U.S. We are hiring a Customer Success Specialist in Pakistan with proven experience working with brands &mdash; someone who can manage client communication, protect brand positioning, and deliver a premium client experience.What You Will Do<ul><li>Manage U.S.-based client accounts with professionalism, clarity, and confidence.</li><li>Lead client meetings and written communication in advanced English.</li><li>Coordinate with internal teams and ensure every delivery meets Digilatics&rsquo; standards.</li><li>Identify risks, opportunities, and strategic next steps for clients.</li><li>Take full ownership of the client journey and overall satisfaction.</li></ul>Requirements (Mandatory)<ul><li>Advanced / Fluent English (speaking and writing &mdash; will be tested).</li><li>Brand experience (brand management, brand strategy, or account management involving brand positioning).</li><li>Previous experience in Customer Success or client-facing roles.</li><li>Excellent communication, organization, and attention to detail.</li><li>Ability to work in a fast-paced, high-performance environment.</li><li>Must be able to work as an independent contractor.</li></ul>Nice to Have<ul><li>Experience working with international clients.</li><li>Knowledge of SEO, Google Ads, or digital marketing (not required).</li></ul>Why Digilatics<ul><li>High-performance culture with real ownership and autonomy.</li><li>Fast-growing company with sophisticated clients and strong technical teams (SEO, Ads, Web, Data).</li><li>You lead the relationship &mdash; not the technical execution.</li></ul>Job Type: Full-timePay: Rs180,000.00 - Rs220,000.00 per monthApplication Question(s):<ul><li>What industry you have served while managing USA based clients?</li><li>Are you familiar with digital marketing platforms, their flow of tasks, etc,?</li><li>Do you currently live in Lahore?</li><li>Are you comfortable working in US EST time zone?</li><li>One thing that make you stand out in the whole pool for this position?</li></ul>Experience:<ul><li>US market: 3 years (Required)</li></ul>Work Location: In person

Hirex

<div>
 Hirex is a fast-growing Applicant Tracking System and Onboarding platform built for modern HR teams. We help companies streamline hiring, manage onboarding journeys, and deliver a great candidate experience. We are looking for a
 
 dedicated and proactive Customer Success Specialist
 
 to join our team and become one of the core contributors to our early-stage growth.
 
 
 This role will be crucial in growing our customer relationships, ensuring client satisfaction, and supporting sales efforts.
 
 You will drive our company's success and growth with working with Co-Founders.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Account Management: Manage existing accounts to ensure customer satisfaction.
 </li>
 <li>
 Customer Acquisition: Identify and pursue new account opportunities to support sales growth.
 </li>
 <li>
 Meeting Participation: Attend potential sales&amp;partnership meetings, and follow up on action items.
 </li>
 <li>
 Strategic Support: Collaborate closely with the co-founders to provide strategic support and insights.
 </li>
 <li>
 Market Analysis: Understand market trends and leverage this knowledge to enhance customer acquisition and retention.
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with marketing teams to implement effective customer success strategies.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in a customer success, account management, sales or customer support role.
 </li>
 <li>
 0-2 years of professional experience. (start-up experience is a plus.)
 </li>
 <li>
 Strong understanding of customer service practices and sales principles. Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Eager to work in start-up environment
 
 
 </li>
 </ul>
 We are always looking for "
 
 Managers of One
 
 " at Hirex. If you consider yourself a hardworking learner, and a thoughtful, kind, supportive human, you might just have a home here.
 
 
 "
 
 A manager of one
 
 is someone who comes up with their own goals and executes them. They don&rsquo;t need heavy direction. They don&rsquo;t need daily check-ins. They do what a manager would do &mdash; set the tone, assign items, determine what needs to get done, etc"
</div>

RepairDesk

<div>
 
 
 Efani
 
 is a
 
 secure mobile service provider
 
 that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
 
 SIM swap attacks
 
 , eavesdropping, identity tracking, and other security vulnerabilities.
 
 
 
 We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 
 
 Tasks
 
 
 We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 
 
 
 This is a n
 
 on-sales role
 
 , focused on support, troubleshooting, and client satisfaction.
 
 
 <ul>
 
 <li>
 Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
 </li>
 
 <li>
 Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
 </li>
 
 <li>
 Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
 </li>
 
 <li>
 Accurately record customer interactions and resolutions in the CRM/support system.
 </li>
 
 <li>
 Escalate complex or technical issues to internal specialists when needed.
 </li>
 
 <li>
 Collaborate with the operations and engineering teams to improve customer experience.
 </li>
 
 <li>
 Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
 </li>
 
 </ul>
 
 
 
 KPIs / Success Metrics
 
 
 
 <ul>
 
 <li>
 
 Average response &amp; resolution time
 
 </li>
 
 <li>
 
 Customer satisfaction (CSAT) or NPS score
 
 </li>
 
 <li>
 
 Call quality and professionalism ratings
 
 </li>
 
 <li>
 
 Adherence to support scripts and SOPs
 
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 
 2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
 
 </li>
 
 <li>
 
 Fluent English with a
 
 
 
 clear, neutral, or American accent
 
 
 
 &mdash; tested during interview.
 
 </li>
 
 <li>
 
 Confident on the phone and able to de-escalate challenging situations.
 
 </li>
 
 <li>
 
 Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
 
 </li>
 
 <li>
 
 Excellent written communication for chat and email support.
 
 </li>
 
 <li>
 
 Stable internet, quiet workspace, and professional audio setup for call handling.
 
 </li>
 </ul>
</div>

Customer Support Specialist

Foodics

<div>Who Are We&#10067; 
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. 
The Job in a Nutshell
We are looking to hire a Customer Success Specialist in Egypt to help provide our clients with the smoothest experience! 
This person will be handling accounts, supporting with the on-boarding process working hand-in-hand with the Onboarding team. As well as have working closely with a wide collection of tech-driven F&amp;B outlets all over Egypt.<h3 class="jobSectionHeader">
What Will You Do&#10067;</h3><ul>
<li>Responsible for the smooth onboarding of the client, on boarding &lsquo;is making sure customer went live successfully with Foodics&rsquo;</li>
<li>Responsible for the product know-how and training needs of the client upon the assignment from the professional services.</li>
<li>Responsible for educating the client on company activities and initiatives and how to utilize it the best way based on certain processes and SLA&rsquo;s</li>
<li>Acting as the client advocate and consultant during the customer journey, to be the voice of the customer.</li>
<li>Responsible for making sure agreed &lsquo;quarterly&rsquo; activities are being applied based on time frames related to customer stage during the customer journey resulting in increasing system usage &amp; dependency, all to secure the renewals and increase the customer life time value with Foodics.</li>
<li>Escalate to direct manager &amp; related units any issues that might be alarming or require upper management interference.</li>
<li>Assist Finance department with renewals, outstanding balances for assigned clients where needed and as per scope.</li>
<li>Make sure that customer details &amp; contacts data is always up to date on our CRM</li>
<li>Report potential churn cases in details to management in order to align IT, Finance &amp; sales as well and seek remedies to avoid and eliminate churn.</li>
<li>Taking thru any assignment from customer success management that might relate to the customer success program and the well-being of Foodics (exhibitions, client meetings, new initiatives, special client &amp; product projects)</li>
<li>Sharing business requirements (functionalities / features) in a clear manner explaining the objective and the added value to the business along with other clients with our Success Management to share with IT.</li>
<li>Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to always be the anchor for the customer aligning them on new features that might be on their requirements list.</li>
<li>Handling up selling tasks with the customer and on our CRM to increase the customer life time value and promote all of Foodics apps/services/3rd party integrations.</li>
</ul>What Are We Looking For&#10067;<ul>
<li>Holder of Diploma or Bachelor's Degree in Business Administration, Computer Information System, Computer Science</li>
<li>Knowledge in Cloud POS / ERP systems preferable</li>
<li>Should have excellent communication skills (English is a Must)</li>
<li>Prior experience in dealing with customers (preferably in the F&amp;B industry)</li>
<li>Multi-tasking capabilities</li>
<li>Ability &amp; desire to work in a fast paced, fun &amp; demanding environment</li>
<li>Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously</li>
</ul>Who Will Excel&#10067;<ul>
<li>Knowledge in Cloud POS / ERP systems preferable.</li>
<li>Prior experience in dealing with customers (preferably in the F&amp;B industry)</li>
</ul>What We Offer You&#10071;
We believe you will love working at Foodics!<ul>
<li>We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div>

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