client support administrator

Venus Business Solutions

<p><b>We&rsquo;re Hiring: Administrator (Company Formation, PRO Support and Real Estate)</b></p><p><b>Location:</b> Dubai, UAE<br/><b>Employment Type:</b> Full-time<br/><b>Salary Range:</b> AED 3,000 &ndash; 5,000 (based on experience)</p><p>We are seeking a reliable and detail-oriented <b>Administrator</b> to handle <b>company formation, PRO-related work, and real estate administrative support</b>.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage <b>company formation processes</b> (Mainland, Free Zone, Offshore)</li><li>Coordinate with government entities such as <b>DED, Free Zones, Immigration, MOHRE, Amer, Tasheel, Dubai Municipality</b>, etc.</li><li>Handle <b>visa applications, renewals, amendments, and cancellations</b></li><li>Assist with <b>licensing applications, renewals, and compliance documentation</b></li><li>Provide end-to-end <b>PRO support</b> for clients and internal operations</li><li>Support <b>real estate administration</b>, including:</li><li>Ejari registration and tenancy contract coordination</li><li>Documentation for sales and leasing transactions</li><li>Liaising with developers, brokers, and property management teams</li><li>Maintain accurate records, trackers, and client files</li><li>Ensure timely follow-ups and completion of tasks on government portals</li></ul><p><b>Requirements:</b></p><ul><li>Familiarity with UAE government procedures and online portals</li><li>Experience in <b>real estate admin support</b> is an advantage</li><li>Strong organizational and communication skills</li><li>Ability to multitask and meet deadlines</li><li>Proficient in <b>MS Office</b></li><li>Fluent in <b>English</b> (Hindi/Arabic is a plus)</li><li><b>Applicants on dependent visas will have an advantage</b></li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary within the stated range</li><li>Professional working environment</li><li>Opportunity for long-term growth</li></ul><p><b>To Apply:</b><br/>Please send your CV to advisor@vbs.ae<br/>Subject: <i>Administrator &ndash; Company Formation &amp; PRO (Dubai)</i></p><p>Job Types: Full-time, Permanent</p><p>Pay: AED3,000.00 - AED5,000.00 per month</p>

Administrator (Company Formation, PRO Support and Real Estate)

Param Software

<div><div><ul><li>Remote
</li><li>Part Time
</li></ul></div><p></p><div><div><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><p>We are actively and urgently hiring for the position of Teamcenter Administrator and Support (PLM/PDM)</p>
<ul><li><b>Job Role :</b> Teamcenter Administration and Support (PLM/PDM)</li></ul>
<ul><li><b>Minimum Experience Required :</b> 3 Years</li></ul>
<ul><li><b>Job Location :</b> Part time in Remote</li></ul><br>
<p></p>
<ul><li><b>Job Specification:</b></li></ul>
<ul><li>Proven Experience as a Teamcenter Administration Support Executive.</li></ul>
<ul><li>Applicant must have extensive hands on experience with PLM Installation, Configuration and Customization.</li></ul>
<ul><li>Understanding and business area and possess knowledge and expertise in workflow.</li></ul>
<ul><li>Knowledge around structure manager to create, view, analyze, and manipulate hierarchical relationships among product components in a product.</li></ul>
<ul><li>Must possess knowledge of Active Workspace to harness the knowledge by giving users access to use teamcenter at anytime and at anywhere.</li></ul><br>
<p></p>
<ul><li><b>Additional skills required:</b></li></ul>
<ul><li>Good communication skills and fluency in English is must.</li></ul>
<ul><li>Presentation skills and client need analysis.</li></ul>
<p>The applicant must be able to work in overlapping working hours mostly after 7 PM as per IST.</p>
<p>Working days : Monday to Friday</p>
<p>NOTE : This job role is purely a support role.</p><br>
<p></p>
<p>Thanks &amp; Regards</p>
<p>HR Department |Param Software</p>
</div></div></div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
<ul><li><div><h6 class="jobSectionHeader"><b>Location:</b></h6>
Remote
</div></li><li><div><h6 class="jobSectionHeader"><b>Job Type:</b></h6>
Part Time
</div></li><li><div><h6 class="jobSectionHeader"><b>Openings:</b></h6>
1</div></li></ul></div></div></div></div>

Teamcenter Administrator and Support (PLM/PDM)

BRP Real Estate L.L.C

<p><b>BUYDUBAI / BRP Real Estate</b> &ndash; International Real Estate Brokerage</p><p><b>BUYDUBAI</b> is a fast-growing international real estate agency with strong roots in Europe and a solid position on the Dubai real estate market.</p><p>We operate successfully for more than 4 years and have active branches in Hungary, Slovakia, Czech Republic, Poland and the UAE (Dubai).</p><p>Over the years, we have built a strong client base and today a significant part of our business comes from the secondary market, supported by long-term investor relationships from Europe.</p><p><i><b>About the Role: </b></i></p><p>We are looking for a highly organized and detail-oriented <b>Client Support Administrator</b> to join our growing real estate team in Dubai. The ideal candidate will play a key role in supporting clients and agents by handling administrative tasks, documentation, and ensuring smooth day-to-day operations &mdash; including post-sale client care.</p><p>If you are proactive, professional, and thrive in a fast-paced environment, we would love to hear from you.</p><p><i><b>Responsibilities:</b></i></p><ul><li>Provide administrative support to the sales and leasing team</li><li>Handle client inquiries via phone, email, and CRM system</li><li>Follow up with clients on pending documents and payments</li><li>Provide <b>After Care Support</b> to real estate clients (post-sale and post-leasing), including:</li><li>Assisting clients with transfer procedures and required documentation</li><li>Coordinating with developers, trustees, property management, and relevant authorities</li><li>Following up with clients on their payment plans and outstanding amounts with developers</li><li>Monitoring project updates and communicating construction progress to off-plan buyers</li><li>Assisting clients with resale, leasing, or property management inquiries after purchase</li><li>Addressing and resolving client concerns in a timely and professional manner</li><li>Ensuring smooth post-transaction communication between all parties involved</li><li>Assist in preparing reports and internal documentation</li><li>Maintain high standards of professionalism and client service</li></ul><p><i><b>Requirements</b></i></p><ul><li>Minimum 1&ndash;2 years of administrative experience (real estate experience is an advantage)</li><li>Strong organizational and multitasking skills</li><li>Excellent written and verbal communication skills</li><li>Proficiency in MS Office and CRM systems</li><li>High attention to detail and accuracy</li><li>Ability to work under pressure and meet deadlines</li><li>Professional appearance and positive attitude</li></ul><p><i><b>What We Offer: </b></i></p><ul><li>Competitive salary</li><li>Professional and supportive work environment</li><li>Career growth opportunities</li><li>Exposure to the Dubai real estate market</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p><p>Experience:</p><ul><li>Client Support: 1 year (Required)</li><li>Real Estate : 1 year (Required)</li></ul>

Client Support Admin

GovCIO

<div>
 <strong>
  Overview:
  <br/>
  <br/>
 </strong>
 GovCIO is currently hiring for a Client Systems Technical Support Administrator. This position will be located in Islamabad, Pakistan and will be an onsite position.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 Provide systems administration support. The contractor shall:
 <br/>
 <br/>
 <ul>
  <li>
   Administer, install, operate and maintain AFCENT network and day-to-day technical operation of the Network Control Center (NCC)
  </li>
  <li>
   Work with AFCENT NOSC to integrate the deployed location&rsquo;s local network into the AFCENT Enterprise Network and support projects deployed by the NOSC
  </li>
  <li>
   Engineer, install and maintain network equipment to support new and emerging requirements
  </li>
  <li>
   Respond to and work with Client System Technicians (CSTs) and other base agencies to troubleshoot and resolve local area network and personal computer issues
  </li>
  <li>
   Provide responsive services, real-time network level configuration control, network restoration, quality control and performance standards, status reporting, Master Station Log (MSL), and other actions IAW SPIN-C
  </li>
  <li>
   Ensure network rights and privileges are commensurate with roles and responsibilities; do not delegate network rights and privileges without the approval of the NOSC or local communications squadron commander.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Provide Client Systems Technical Support. The Contractor Shall:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Tier 1 support to resolve administrative and technical concerns with client/server devices
  </li>
  <li>
   Install, configure and operate client/server devices
  </li>
  <li>
   Provide OM&amp;S of hardware and software
  </li>
  <li>
   Provide client and server support services IAW SPIN-C, AFI 17-100, AFMAN 17-1301, AFGM2018-17-02 policies, procedures, certification and acceptance processes and TO-site specific local policies and procedures.
  </li>
  <li>
   Assist and provide continuity to the communications squadron&rsquo;s automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer
  </li>
  <li>
   When requested, assist the unit EC with computer hardware and software inventories.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 High School with 6 - 9 years (or commensurate experience)
 <br/>
 <br/>
 Clearance Required: Secret
 <br/>
 <br/>
 <strong>
  Required Skills And Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   IAT-II Certification
  </li>
  <li>
   A+
  </li>
  <li>
   MCSA-Windows 10 or newer
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  One Or More Of The Following:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Modern Desktop Administrator Associate or Microsoft Certified: Azure Administrator Associate
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  One Or More Of The Following:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Microsoft Certified Systems Engineer (MCSE)- Core Infrastructure or Data Management and Analytics
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  6 Years&rsquo; Experience In:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   design, maintenance, and operation of small to medium networks administrating corporate or business' user accounts managing mail servers, printer servers, web servers, and/or firewalls; reviewing and recommending software applications as well as identifying hardware salient characteristics and any add on devices; systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment
  </li>
  <li>
   Experience in analyzing and troubleshooting military networks, to include:
  </li>
  <li>
   Microsoft Enterprise Server 2008/2012 or later version; Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  1-2 Years&rsquo; Practical Experience In:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   installation, repair, and troubleshooting and maintenance of communications systems or equipment; installing/deleting client level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service release of workstation
   <br/>
   <br/>
  </li>
 </ul>
 #CTSS #TMK #SSG
 <br/>
 <br/>
 <strong>
  Company Overview:
  <br/>
  <br/>
 </strong>
 GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
 <br/>
 <br/>
 But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
 <br/>
 <br/>
 <strong>
  <strong>
   What You Can Expect
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Interview &amp; Hiring Process
  <br/>
  <br/>
 </strong>
 If you are selected to move forward through the process, here&rsquo;s what you can expect:
 <br/>
 <br/>
 <li>
  During the Interview Process
 </li>
 <ul>
  <li>
   Virtual video interview conducted via video with the hiring manager and/or team
  </li>
  <li>
   Camera must be on
  </li>
  <li>
   A valid photo ID must be presented during each interview
  </li>
  <li>
   During the Hiring Process
  </li>
  <ul>
   <li>
    Enhanced Biometrics ID verification screening
   </li>
   <li>
    Background check, to include:
   </li>
   <ul>
    <li>
     Criminal history (past 7 years)
    </li>
    <li>
     Verification of your highest level of education
    </li>
    <li>
     Verification of your employment history (past 7 years), based on information provided in your application
     <br/>
    </li>
   </ul>
  </ul>
 </ul>
 <strong>
  Employee Perks
  <br/>
  <br/>
 </strong>
 At GovCIO, We Consistently Hear That Meaningful Work And a Collaborative Team Environment Are Two Of The Top Reasons Our Employees Enjoy Working Here. In Addition, Our Employees Have Access To a Range Of Perks And Benefits To Support Their Personal And Professional Well-being, Beyond The Standard Company Offered Health Benefits, Including:
 <br/>
 <br/>
 <ul>
  <li>
   Employee Assistance Program (EAP)
  </li>
  <li>
   Corporate Discounts
  </li>
  <li>
   Learning &amp; Development platform, to include certification preparation content
  </li>
  <li>
   Training, Education and Certification Assistance*
  </li>
  <li>
   Referral Bonus Program
  </li>
  <li>
   Internal Mobility Program
  </li>
  <li>
   Pet Insurance
  </li>
  <li>
   Flexible Work Environment
  </li>
  <li>
   Available to full-time employees
   <br/>
   <br/>
  </li>
 </ul>
 Our employees&rsquo; unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
 <br/>
 <br/>
 <strong>
  We are an Equal Opportunity Employer.
 </strong>
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
 <br/>
 <br/>
 <strong>
  Posted Pay Range
  <br/>
  <br/>
 </strong>
 The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an &ldquo;at-will position&rdquo; and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
 <br/>
 <br/>
 Posted Salary Range: USD $71,150.00 - USD $101,225.00 /Yr.
</div>


Client Systems Technical Support Administrator

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: ADMINISTRATOR L1
</div></div></div></div><div><div><div><div>City: Bengaluru
</div></div></div></div><div><div><div><div>State/Province: Karnataka
</div></div></div></div><div><div><div><div>Posting Start Date: 2/23/26
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of the role is to resolve, maintain and manage client&Atilde;&cent;&Acirc;&Acirc;s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA&Atilde;&cent;&Acirc;&Acirc;s ensuring client satisfaction
</p></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Do
</b></p><ul><li><b>Ensure timely response of all the tickets raised by the client end user
</b></li><li>Service requests solutioning by maintaining quality parameters
</li><li>Act as a custodian of client&Atilde;&cent;&Acirc;&Acirc;s network/ server/ system/ storage/ platform/ infrastructure and other equipment&Atilde;&cent;&Acirc;&Acirc;s to keep track of each of their proper functioning and upkeep
</li><li>Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
</li><li>Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
</li><li>Provide an acceptance and immediate resolution to the high priority tickets/ service
</li><li>Installing and configuring software/ hardware requirements based on service requests
</li><li>100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
</li><li>Provide application/ user access as per client requirements and requests to ensure timely solutioning
</li><li>Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
</li><li>Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
</li><li>Coordinate with on-site team for complex problem resolution and ensure timely client servicing
</li><li>Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1. </div><div></div><div>100% adherence to SLA/ timelines
<br>
Multiple cases of red time
<br>
Zero customer escalation
<br>
Client appreciation emails<br>
</div></div><br>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: Alert Management .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

ADMINISTRATOR L1

Cartafella Analytics

<p>We are looking for Microsoft O365 Administrator for Qatar location.</p><p>If you are interested, please send your cv immediately.</p><p>Manage and maintain the Office 365 environment, including Exchange Online, SharePoint</p><p>Online, Teams, and OneDrive.</p><ul><li>Monitor system performance and troubleshoot technical issues to ensure optimal</li></ul><p>functionality.</p><ul><li>Administer user accounts, groups, permissions, and licenses using Azure Active Directory.</li></ul><ul><li>Implement and enforce security measures, including Multi-Factor Authentication (MFA),</li></ul><p>data loss prevention (DLP), role-based access control (RBAC), and Microsoft Defender</p><p>policies.</p><ul><li>Collaborate with IT teams and department heads to align Office 365 services with business</li></ul><p>needs.</p><ul><li>Stay updated on new Office 365 features and recommend improvements or updates.</li></ul><ul><li>Develop and maintain documentation for system configurations, processes, and</li></ul><p>procedures.</p><ul><li>Configure and manage Exchange Online settings:</li></ul><p>o Recover deleted items in mailboxes.</p><p>o Set up archiving and deletion policies.</p><p>o Configure mailbox sharing policies for calendar and contacts.</p><p>o Set up &quot;Send as&quot; and &quot;Send on behalf&quot; delegates.</p><p>o Create shared mailboxes for group access.</p><p>o Manage email routing, security policies, anti-spam protection, and quarantine</p><p>policies.</p><ul><li>Provide end-user training on Microsoft 365 applications and offer ongoing support for</li></ul><p>troubleshooting and resolving user issues to ensure minimal downtime and high</p><p>productivity.</p><p>Required Skills for Employees</p><ul><li>Administer SharePoint Online and OneDrive, ensuring efficient file sharing, collaboration,</li></ul><p>and compliance with data storage policies.</p><ul><li>Configure and manage Teams settings, including channels, meetings, and user policies,</li></ul><p>and integrate Teams with SharePoint and Planner.</p><ul><li>Manage and assign Microsoft 365 licenses, optimize costs, and monitor usage.</li></ul><ul><li>Ensure integration and compatibility of Office 365 applications with third-party tools and</li></ul><p>custom apps.</p><ul><li>Troubleshoot issues related to integrations, updates, and collaboration tools.</li></ul><ul><li>Use Microsoft 365 Admin Center, PowerShell, and monitoring tools to track system health,</li></ul><p>service uptime, and usage analytics.</p><ul><li>Generate reports on system performance, user activities, and license allocation.</li></ul><p><b>Required Skills for Employees:</b></p><p>At least 6 years&rsquo; experience as Microsoft Azure Administrator, Having some of the following</p><p>certificates:</p><ul><li>Microsoft Azure Administrator Associate</li></ul><ul><li>Microsoft Azure Solutions Architect Expert</li></ul><ul><li>Data Engineer Associate</li></ul><ul><li>Microsoft Azure Security Engineer Associate</li></ul><ul><li>Azure Network Engineer Associate</li></ul><ul><li>Azure Virtual Desktop Specialty</li></ul><ul><li>Azure Solutions Architect Expert</li></ul><ul><li>Cybersecurity Architect Expert</li></ul><p>Job Type: Full-time</p><p>Pay: QAR15,000.00 - QAR18,000.00 per month</p><p>Work Location: Remote</p>

Microsoft O365 Administrator for Qatar location

folger shakespeare library

<div><div>The Folger Shakespeare Library knows that an exceptional staff is the backbone of any great organization. We hire exceptionally qualified individuals who are committed to the mission, vision, and values of our organization. Our recruitment process strives to be interactive, accessible, and responsive. Once employed, the Folger provides a generous compensation, leave, and benefits package, as well as many opportunities for personal and professional growth.</div><div></div><div>
Job Description:</div><div></div><div><div><div>
The Folger Shakespeare Library, located on Capitol Hill in Washington, DC, seeks a CRM Administrator to support and advance the organization&rsquo;s use of the Tessitura CRM as part of our IT team. This role focuses on system configuration, data governance, integrations, reporting, testing, and documentation. The CRM Administrator partners with teams across the institution to understand business needs, translate them into clear technical specifications, and implement structured, well-documented changes that improve data reliability and operational consistency.</div></div><div></div><div><div>
This is a platform-level role that focuses on system logic, configuration standards, and data quality. Operational tasks such as event builds, season setups, pricing configuration, and ticketing workflows remain owned by the relevant team with the Administrator providing support and user training. The individual will be working with departments across the entire institution on sales, record management, donations, financial transactions, and data tracking.</div></div><div></div><div><div>
The position requires strong technical skills (specifically SQL),analytical discipline, and the ability to communicate clearly with both technical and non-technical users. Tessitura experience is strongly desired but not required- candidates with CRM administration experience in other systems (such as Salesforce, HubSpot, Blackbaud, PatronManager, or similar platforms) are encouraged to apply and will receive training in Tessitura as needed.</div></div><div></div><div><div>
The standard schedule for this role is Monday&ndash;Friday, 8:45am&ndash;4:45 pm, which is a 35-hour work week, with occasional evenings and weekend hours as needed for projects or maintenance. This position is a hybrid role; a formal schedule will be agreed upon between the manager and employee. The selected candidate will need to be within a commutable distance to the D.C. office (DC, MD, VA) by their start date.</div></div><div></div><div><div><i>
Health &amp; Safety: The health and well-being of all staff, contractors, and visitors is our top priority. While the Folger no longer</i><i> </i><i>requires</i><i> </i><i>masks or vaccinations (except for AEA spaces), we support and encourage individuals to take the safety precautions they are most comfortable with, and we ask that individual choices are respected. The Folger offers organization-funded healthcare plans for full-time staff and extensive leave options to all staff in the case of any health issues that arise.</i></div></div><div></div><div><div><br>
Compensation:</div></div><div><ul><li><div>
This is a salary position, with a pay range of $70,000-74,000.</div></li></ul></div><div><ul><li><div>
Total compensation includes an extensive benefits plan, including fully covered health, dental, and vision insurance for the individual and a generous 403b contribution and match, outlined at <div>https://www.folger.edu/employee-benefits</div>.</div></li></ul></div><div></div><div><div><br>
Duties:</div></div><div><div>
System Administration &amp; Configuration</div></div><div><ul><li><div>
Configures and maintains Tessitura CRM components supporting ticketing, fundraising, membership, reporting, and online engagement.</div></li></ul></div><div><ul><li><div>
Manages user roles, permissions, and security groups using least-privilege principles.</div></li></ul></div><div><ul><li><div>
Evaluates proposed configuration changes and upgrades; documents expected impacts, risks, and required decisions.</div></li></ul></div><div><ul><li><div>
Builds and executes testing plans for configuration changes, integrations, and data workflows.</div></li></ul></div><div><ul><li><div>
Maintains system architecture documentation, configuration decisions, and workflow diagrams.</div></li></ul></div><div><ul><li><div>
Ensures all system changes follow defined SOPs and change-management practices.</div></li></ul></div><div><div>
Data Governance and Quality</div></div></div><div><div><ul><li><div>
Defines and maintains data standards, including required fields, deduplication rules, address formats, segmentation practices, and data-entry policies.</div></li></ul></div><div><ul><li><div>
Leads recurring data quality reviews and cleanup cycles with operational teams.</div></li></ul></div><div><ul><li><div>
Performs and documents record merges following approved rules.</div></li></ul></div><div><ul><li><div>
Maintains auditable logs documenting configuration changes and expected outcomes.</div></li></ul></div><div><div>
Integrations and Data Workflows</div></div><div><ul><li><div>
Maintains and troubleshoots integrations between CRM systems and external platforms for marketing, online transactions, reporting, and visitor-facing processes.</div></li></ul></div><div><ul><li><div>
Manages recurring imports, exports, batch jobs, and API-driven workflows.</div></li></ul></div><div><ul><li><div>
Documents integration points, data flows, dependencies, and assumptions.</div></li></ul></div><div><ul><li><div>
Identifies opportunities for automation or workflow simplification and proposes actionable improvements.</div></li></ul></div><div><div>
Reporting and Analytics</div></div><div><ul><li><div>
Writes and optimizes SQL queries for reporting, audits, data corrections, and exploratory analysis.</div></li></ul></div><div><ul><li><div>
Builds and maintains standardized reports and dashboards for operational, financial, and strategic decision-making.</div></li></ul></div><div><ul><li><div>
Defines and maintains data tagging and coding schemes that support segmentation, attribution, and longitudinal analysis.</div></li></ul></div><div><ul><li><div>
Replaces manual/ad-hoc reporting with repeatable, version-controlled outputs.</div></li></ul></div><div><ul><li><div>
Supports reconciliation of CRM data with other internal systems and datasets.</div></li></ul></div><div><div>
Technical Planning and Implementation</div></div><div><ul><li><div>
Conducts structured discovery to understand underlying business needs, data requirements, and process constraints.</div></li></ul></div><div><ul><li><div>
Translates needs into clear, testable technical specifications ( logic, fields, workflows, and reporting outputs).</div></li></ul></div><div><ul><li><div>
Presents configuration options and trade-offs and confirms decisions with stakeholders.</div></li></ul></div><div><ul><li><div>
Implements approved CRM configurations, integrations, reporting updates, and workflow adjustments.</div></li></ul></div></div><div><div><ul><li><div>
Executes testing plans, documents results, and tracks follow-up actions.</div></li></ul></div><div><ul><li><div>
Communicates status, risks, and decisions in clear, written form.</div></li></ul></div><div><ul><li><div>
Documents final outcomes, configuration decisions, and updates SOPs or runbooks accordingly.</div></li></ul></div><div><div>
Training Documentation, Issue Resolution, and Technical Support</div></div><div><ul><li><div>
Develops accessible training materials and change briefings for new features, processes, or data standards.</div></li></ul></div><div><ul><li><div>
Delivers targeted training sessions for task-specific workflows, data-entry expectations, or new functionality.</div></li></ul></div><div><ul><li><div>
Maintains a CRM Administration Runbook (SOPs, configuration procedures, change-management protocols, data-governance rules).</div></li></ul></div><div><ul><li><div>
Serves as the primary technical contact for CRM and Tessitura-related issues.</div></li></ul></div><div><ul><li><div>
Troubleshoots system issues: reproduce problems, identify root causes, document resolutions, and track recurring patterns.</div></li></ul></div><div><ul><li><div>
Serves as the primary liaison with the Tessitura Network for any issue escalation, clarification, and resolution.</div></li></ul></div><div><ul><li><div>
Proactively identifies opportunities to improve usability, data quality, staff efficiency, or system reliability.</div></li></ul></div><div></div><div><div>
Education and Experience:</div></div><div><div>
Required</div></div><div><ul><li><div>
3&ndash;5 years of experience administering or performing advanced power-user/system configuration work in a CRM (such as Tessitura, Salesforce, HubSpot, Blackbaud, PatronManager, or similar) with experience in system configuration, data workflows, and reporting.</div></li></ul></div><div><ul><li><div>
Experience supporting ticketing, fundraising, membership, or CRM operations in cultural, nonprofit, or performing-arts environments.</div></li></ul></div><div><ul><li><div>
Proficiency in SQL.</div></li></ul></div><div><ul><li><div>
Experience reconciling or validating data across systems.</div></li></ul></div><div><ul><li><div>
Demonstrated ability to create clear documentation (SOPs, runbooks, technical notes, training guides).</div></li></ul></div><div><div>
Preferred</div></div><div><ul><li><div>
Direct experience with Tessitura as an administrator or advanced power user.</div></li></ul></div></div><div><div><ul><li><div>
Experience managing integrations, batch workflows, or API-based processes.</div></li></ul></div><div><ul><li><div>
Experience with data-governance or access-control practices.</div></li></ul></div><div><ul><li><div>
Familiarity with version-control workflows or structured change-management practices.</div></li></ul></div><div></div><div><div>
Skills and Knowledge:</div></div><div><ul><li><div>
Strong understanding of CRM data structures and configuration patterns.</div></li></ul></div><div><ul><li><div>
Ability to develop and test configuration changes, integrations, and workflow logic methodically.</div></li></ul></div><div><ul><li><div>
Knowledge of data integrity practices, deduplication logic, and data-tagging schemes for analytics.</div></li></ul></div><div><ul><li><div>
Ability to evaluate proposed system changes and articulate impacts clearly.</div></li></ul></div><div><ul><li><div>
Ability to clearly explain technical decisions and restate business needs.</div></li></ul></div><div><ul><li><div>
Ability to translate technical concepts into accessible language for non-technical users.</div></li></ul></div><div><ul><li><div>
Strong analytical reasoning and structured problem-solving skills.</div></li></ul></div><div></div><div><div><br>
Working Conditions and Physical Requirements:</div></div><div><div>
This job operates in a professional office environment. The employee may be exposed to various components of an office environment, such as fluorescent lighting, pollen, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures, and office noise. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. <i>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></div></div><div><ul><li><div>
Normal work week is Monday-Friday, 8:45am-4:45pm. Available for occasional after-hours work related to infrastructure maintenance or emergency troubleshooting.</div></li></ul></div><div><ul><li><div>
Generally, normal office working conditions. The noise level in the work environment is usually quiet.</div></li></ul></div><div><ul><li><div>
Requires physical agility, with the ability to squat, twist, and bend as needed. Ability to lift and carry weights up to 20 lbs and pull carts loaded with up to 40lbs of equipment.</div></li></ul></div><div><ul><li><div>
Ability to work at a computer for an extended period, with accuracy.</div></li></ul></div><div><ul><li><div>
Willingness and capacity to work in an office environment at a workstation, and to come and go repeatedly throughout the day as is necessary, to perform various responsibilities.</div></li></ul></div><div><ul><li><div>
Capacity to communicate, in person, or using video, phone, or electronic communication methods, in a manner which can be understood by others.</div></li></ul></div></div><div></div><div>
Interested individuals should submit their cover letter and resume. Incomplete applications cannot be accepted. No phone calls please.</div><div></div><div>
The Folger is an Equal Opportunity Employer.</div></div><div></div>

CRM Administrator

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