client support administrator

HR Ways

Hiring Senior Specialist Jira Administrator - Karachi/Islamabad OnsiteAbout Client﻿Our Client company is one of the largest diversified family business groups in the Middle East, operating across five key sectors: Foods, Development, Mobility, Infrastructure, and Property Management. Founded in 1960 as a trading business &amp; became one of the earliest pillars of industry and commerce in the emerging United Arab Emirates.﻿About the RoleThe Jira Administrator is responsible for configuring, maintaining, and optimizing Atlassian Jira and Confluence platforms to support Agile project management and governance processes. The role ensures that Jira workflows, automation, permissions, and integrations align with organizational standards and business requirements. Knowledge of Agile Operating Model. ﻿ ﻿﻿﻿﻿Key Responsibilities ﻿ ﻿Strategic﻿﻿<ul><li>Collaborate with PMO, IT Governance, and Transformation Office to align Jira configuration with organizational operating models (Agile, Waterfall, Hybrid).</li><li>Develop Jira usage standards, naming conventions, and taxonomy for portfolios, projects, and epics.</li><li>Contribute to the Agile transformation roadmap by aligning Jira capabilities with business strategy, resource planning, and reporting requirements.</li><li>Evaluate and recommend Atlassian Marketplace apps, integrations, and automation tools to improve productivity and reporting.</li><li>Establish metrics and KPIs to track Jira adoption, system performance, and project data quality﻿</li></ul>Operational<ul><li>﻿﻿﻿Manage day-to-day Jira administration, including users, roles, groups, permissions, and issue security schemes.</li><li>Configure and maintain custom workflows, issue types, fields, screens, and automation rules for various portfolios.</li></ul><ul><li>Perform regular system audits, backups, upgrades, and performance checks to ensure reliability and compliance.</li></ul><ul><li>Integrate Jira with Azure DevOps, Power BI, Microsoft Teams, and other enterprise tools as required.</li><li>Develop and maintain custom dashboards and JQL-based reports for project tracking, sprint progress, and KPIs.</li><li>Troubleshoot system issues, manage add-ons, and coordinate with Atlassian support for escalations</li><li>Document all configurations, changes, and workflows to maintain a complete system knowledge base</li></ul>People Management<ul><li>﻿﻿﻿Act as a trusted advisor and subject matter expert for all Jira and Confluence users across departments.</li><li>Conduct training sessions, workshops, and one-on-one support to enhance user competency and adoption.</li><li>Partner with Project Managers, Product Owners, Scrum Masters, and IT Teams to tailor Jira to specific delivery models.</li><li>Manage access provisioning and role assignments</li><li>Facilitate collaboration between cross-functional teams by improving visibility through dashboards and reports.</li></ul>Product/Process Improvement<ul><li>﻿Continuously assess and enhance Jira workflows and automation to simplify project management and approvals.</li><li>Implement process standardization across teams for portfolio, project, and sprint tracking.</li><li>Leverage analytics to identify bottlenecks, underutilized features, and process gaps.</li><li>Support Agile maturity initiatives by aligning Jira configurations with Agile best practices (Scrum, Kanban, SAFe).</li><li>Collaborate with PMO and IT Governance to define SLAs, RACI models, and reporting structures.</li><li>Pilot and implement new Atlassian modules, APIs, and plug-ins that enhance automation, traceability, and reporting.</li><li>Contribute to continuous improvement cycles through retrospectives, performance metrics, and user feedback.﻿</li></ul>- Preferred Qualifications:<ul><li>Preferred: Atlassian Certified Jira Administrator | Agile or Scrum Certification (CSM/PSM/SAFe)﻿</li><li>﻿Minimum: Bachelor's degree in Computer Science, Information Systems, or related field.</li></ul>Knowledge &amp; SkillsJira Workflow &amp; Automation Design JQL &amp; Dashboard Reporting Agile Project Management (Scrum, Kanban) Governance &amp; Compliance Awareness API Integrations &amp; Scripting (Groovy/REST)﻿Experience﻿Preferred: ﻿8+ years of experience as a Jira Administrator ﻿Minimum:﻿ At least 3+ years of experience as a Jira Administrator﻿Key Performance Indicator: ﻿Governance : Compliance with configuration and workflow standards User Adoption : Increase in active users, reduction in support tickets Process Efficiency : Reduction in manual steps through automation Reporting Quality : Accuracy and timeliness of dashboards and KPIsOther Details:<ul><li>Experience: 5-8 Years of Experience</li><li>Working Days: Monday to Friday</li><li>Work Timings: 9:30am - 6:30pm</li><li>Work Mode: Full Time Onsite in KHI or Islamabad</li></ul>Job Type: Full-timeWork Location: In person

Jira Administrator | Karachi | Islamabad

Marsh McLennan

<div><h2 class="jobSectionHeader">Company:</h2>
<h2 class="jobSectionHeader">Description:</h2>
CLIENT ADMINISTRATOR I
<h2 class="jobSectionHeader">DEPARTMENT: BUSINESS INSURANCE</h2>
<h2 class="jobSectionHeader">LOCATION: ANCHORAGE, ALASKA (ONSITE POSITION)</h2>
<h2 class="jobSectionHeader">STATUS: NON-EXEMPT</h2>
SUMMARY:
As a Client Administrator I on the Spindler-Barios team, the primary focus is to provide technical support to Client Executives and to clients in maintaining insurance policies in accordance with the objectives and procedures outlined by the Business Insurance manual and by the Director of Client Services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul><li>Process paperwork for new and renewal business to include:</li>
<li>Prep Acord forms and other documents required for a submission.</li>
<li>Maintain client level details in agency management system.</li>
<li>Binders</li>
<li>Management and production of renewal certificates</li>
<li>Policies</li>
<li>Invoices</li>
<li>Finance agreements</li>
<li>Endorsements</li>
<li>Audits</li>
<li>Perform account reconciliation.</li>
</ul>With more experience:
<ul><li>Assist in the processing of final audits.</li>
<li>Become proficient in the use of technology systems, software, and tools such as ImageRight and Sagitta</li>
<li>Establish and maintain positive and effective working relations with other associates and clients.</li>
</ul>EDUCATION AND/OR EXPERIENCE:
<ul><li>A high school diploma and 1-2 years insurance related experience or professional office experience.</li>
<li>Obtain and maintain a valid Alaska Business Insurance License.</li>
<li>Obtain a Surplus Lines License in the first 2 years.</li>
<li>Achieve an AINS or INS Designation as well as have willingness to pursue continuing education in the form of insurance designations and professional development training.</li>
<li>Must be proficient in Microsoft Office software (Word, Excel, and Outlook)</li>
<li>Must maintain a high attention to detail when working at a varying pace and managing multiple tasks with adjusting priorities.</li>
<li>Strong oral and written communication skills and the ability to work with all levels of staff.</li>
<li>Strong customer service orientation (internal customer focus).</li>
</ul>VALUABLE BENEFITS:
We value and respect the impact our colleagues make every day both inside and outside our organization. We&rsquo;ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
<ul><li>Generous time off, including personal and volunteering</li>
<li>Tuition reimbursement and professional development opportunities</li>
<li>Charitable contribution match programs</li>
<li>Stock purchase opportunities</li>
</ul>To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on social media to meet our colleagues and see what makes us tick:
<ul><li>https://www.instagram.com/lifeatmma/
</li><li>https://www.facebook.com/LifeatMMA
</li><li>https://twitter.com/LifeatMMA
</li><li>https://www.linkedin.com/company/marsh-mclennan-agency/
</li></ul>Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.</div>

Client Administrator

ITA International

<div>
 
 Overview
 
 
 
 At ITA International, we &rsquo; re a tech-enabled professional services company. Headquartered in Newport News, Virginia, we leverage subject matter expertise, data analytics and technology to challenge boundaries and transform possibilities.
 
 
 With a global presence and a passionate team of over 200 ITAers, we &rsquo; re driven by mission success for our customers, &ldquo; In The Arena. &rdquo; Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning and Software Engineering &ndash; enabling data and tech-enabled solutions that deliver real value.
 
 
 Join our impactful journey at ITA International. As Theodore Roosevelt said, &ldquo; The credit belongs to the man who is actually in the arena. &rdquo; We &rsquo; re here, standing beside our customers , ready to serve and succeed.
 
 
 ITA is seeking a Client Support Administrator to join the team in Kuwait.
 
 
 
 Responsibilities
 
 
 
 The selected candidate will play a vital role in supporting the 9th Air Force, a key component of the United States Air Force Central Command (AFCENT) overseeing operations in the Middle East. This position provides subject matter expertise to the 9th Air Force Expeditionary Security Forces Squadron, helping ensure base security and critical support services in one of the most dynamic and strategically important regions in the world. The 9 th Air Force serves at other locations such as Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), Kingdom of Saudi Arabia (KSA); Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar and in CONUS.
 
 
 
 The Contractor Shall
 
 
 
 <ul>
 <li>
 Conduct backing up and restoring of hard drives, and perform system crash recoveries.
 </li>
 <li>
 Implement physical and computer security measures by assigning, modifying, and deleting passwords and privileges. Provide limited software application assistance for commonly used office automation applications sources from standard Air Force infrastructure support contracts.
 </li>
 <li>
 Ensure systems are kept up-to-date and compliant according to the Air Force Network Operations Center(AFNOSC). Ensure the required Technical Compliance NOTAM (TCNO)security patches are installed. Check files for corruption, perform initial system diagnostics, format drives, and determine available disk space.
 </li>
 <li>
 Perform all Client Support Administrator duties, as outlined in DoDD 8570.01M. This will additionally include video-teleconference suite administration, network and computer malfunction isolation and repair, computer system software/hardware configuration, and operation of unclassified and classified computer systems.
 </li>
 <li>
 Be designated as primary unit IT Equipment Custodian. Ensure unit program IT Equipment management compliance in accordance with AFI 23-101.
 </li>
 <li>
 Be designated as unit Telecommunications Protection/Emissions Security (TEMPEST) Monitor. Ensure compliance with emissions security program requirements, as outlined in DoDD 8100.02.
 </li>
 <li>
 Train unit personnel on the operations of secure voice communications equipment.
 </li>
 <li>
 Be designated as unit SharePoint administrator. Modify and maintain the unit&rsquo;s SharePoint site. Alternate to the TCO (Telephone Communication Officer); duties include managing the installation and maintenance of telephone systems. Provide instruction for the operation and use of secure phones.
 </li>
 <li>
 Request and coordinate installation and support of communications equipment. Request opening of network trouble tickets with the Communications Focal Point. Unit point of contact for creation and deletion of all network accounts.
 </li>
 <li>
 Act as unit Information Technology technical advisor and provide support to purchasing agents when new equipment is required for force mission enhancement.
 </li>
 <li>
 Perform Information Assurance (IA) trainer and program manager duties.
 </li>
 <li>
 Ensure unit personnel understand network vulnerabilities, limitations, and weaknesses. Act as SIPRNET Account program manager; manage the process of receiving access to Secret electronic data located on secure servers.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Candidates must have:
 
 
 <ul>
 <li>
 Five (5) years of experience in computer systems administration support.
 </li>
 <li>
 And maintain DoDD 8570 Technical Compliant IAT Level II certification.
 </li>
 <li>
 Proficiency in SharePoint Administration functions.
 </li>
 <li>
 Proficiency in DoD Network Account creation process.
 </li>
 <li>
 Proficiency in non-secure and secure internet protocol network and equipment
 
 
 </li>
 </ul>
 operations.
 
 
 <ul>
 <li>
 A current state and Government Driver&rsquo;s License.
 </li>
 <li>
 Must possess a DoD approved SECRET security clearance to perform duties under this task order.
 
 
 </li>
 </ul>
 All employees must successfully pass all medical screening as required per CENTCOM deployment standards.
 
 
 Under The 9AF ESFS Contract, All Applicants Are Subject To An In-depth Background Check To Ensure Regulation Compliance. Eligible Applicants Will Not Have Any Of The Following
 
 
 <ul>
 <li>
 Pending criminal or civil charges (including divorce/child custody proceedings)
 </li>
 <li>
 Felony arrest record
 </li>
 <li>
 Alcohol related arrest in the last five years
 </li>
 <li>
 Any type of moral turpitude arrest record/history (including, but not limited to, prostitution, pandering, voyeurism, public indecency)
 </li>
 <li>
 Any type of involvement in hate crimes
 </li>
 <li>
 History of violence
 </li>
 <li>
 Involvement in any group or organization that espouses extralegalviolence as a legitimate means to achieve an end
 
 
 </li>
 </ul>
 
 Benefit And Compensation Transparency
 
 
 
 ITA International proudly complies with all federal and state benefit and pay transparency laws. Employees of ITA can expect a robust benefit package, including:
 
 
 <ul>
 <li>
 Medical, dental and vision plans
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Short Term Disability insurance (where applicable)
 </li>
 <li>
 Voluntary ancillary benefit options
 </li>
 <li>
 401k retirement benefits with employer matching contributions
 
 
 </li>
 </ul>
 
 Application and Employment at ITA International
 
 
 
 ITA International is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
 
 
 In compliance with the ADA Amendments Act (ADAAA), ITA International would like to ensure that your application process goes as smoothly as possible. If you would like to preview the physical requirements for this position, or if you have a disability and would like to request an accommodation in order to apply for a currently open position with ITA, please contact us by phone at 757-246-6781 or email us at HR@ita-intl.com.
</div>

Client Support Administration

Edward Jones

<div>Position Schedule: Full-Time 
 
Branch Address: 933 Pike Springs Rd, Phoenixville, PA 
 
This job posting is anticipated to remain open for 30 days, from 08-May-2026. The posting may close early due to the volume of applicants. 
 
If you find yourself looking for a fulfilling career, the Branch Office Administrator (BOA) role may be the right opportunity for you. BOAs team up with financial advisors to help clients achieve their long-term financial goals. The primary role of the BOA is to provide administrative support to a financial advisor or a team of multiple financial advisors. We're proud to serve over nine million clients. Our BOAs are a valued part of the client support team, and we credit much of our success to their unique experiences and professional backgrounds. We value different viewpoints to help achieve results. 
 
Role Summary: 
As a Branch Office Administrator, you'll be a vital part of our team, providing seamless support to our clients. You'll play a key role in supporting client accounts, facilitating communication, and ensuring a positive client experience. This is a fantastic opportunity to grow your career in a dynamic and rewarding environment. 
 
We'll give you the support you need. Our team will be there every step of the way, providing: 
<ul><li>Comprehensive 6-month training including an experienced peer to help mentor you</li>
<li>A wide support network that extends from your branch office to your region to the home office</li>
<li>You'll often work independently but will have a team of thousands backing you every step of the way</li>
</ul> 
Can you see yourself... 
<ul><li>Delivering exceptional personalized service to ensure clients feel understood and informed</li>
<li>Taking an active role in the annual business planning process to assist in developing strategies for the upcoming year</li>
<li>Actively listen for situations in the clients' lives that may indicate a need for additional services</li>
<li>Driving marketing activities such as planning and executing events</li> 
</ul> 
 
You can also expect... 
<ul><li>A culture of continuous improvement and professional development reflecting a respect for individuals and their unique contributions</li>
<li>An inclusive environment where everyone's different viewpoints are valued and help to achieve results.</li>
<li>We recognize individual efforts through a rewards program that promotes a long-term career, your financial security and you and your family's well-being</li>
<li>Full-time Associates receive the following benefits:
<ul><li>Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&amp;D coverage. Short- and long-term disability, basic life, and basic AD&amp;D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.</li>
</ul></li></ul> 
You'll be competitively compensated... 
<ul><li>Edward Jones believes in a human centered approach as we partner for positive impact, to improve the lives of our clients, colleagues, and communities.</li>
<li>Edward Jones is based on a legacy of partnership and as a privately held firm we share the success with our associates through various discretionary and variable compensation programs, which includes bonus opportunities based on branch and firm profitability, along with individual performance.</li>
The hiring minimum and maximum range shown below is a subset of the total pay range. There is also an opportunity for merit-based salary increases as you progress in the BOA role. 
<li>
</li></ul> 
 
Hiring Minimum: $26.10 
 
Hiring Maximum: $28.26 
<ul><li>

Skills/Requirements</li></ul> 

What skills would make you a successful BOA? 
<ul><li>Analytical Thinking</li>
<li>Attention to Detail</li>
<li>Adaptability</li>
<li>Conversational Skills</li>
<li>Digital Tool Utilization</li>
<li>Team Collaboration</li>
</ul> 
Role Requirements 
<ul><li>Client Service: Provide exceptional service to clients via inbound and outbound calls, email, and in-person interactions. Respond to inquiries, resolve issues, and ensure an exceptional experience. Develop and maintain strong relationships with clients, referral sources, and internal client support team members.</li>
<li>Account Management: Aptitude to learn and understand the financial services industry. Includes account opening, handling account transfers and other requests at the direction of the financial advisor. Process account transactions, prepare documentation, and maintain accurate client records.</li>
<li>Administrative &amp; Operational Support: Strong ability to work independently at the direction of the financial advisor. Handle various administrative tasks, including scheduling appointments, preparing materials for client meetings, managing correspondence and supporting marketing initiatives. Streamlining processes with updating SOPs and strategically execute on the branch business plan.
</li><li>Technology: Strong computer literacy with willingness to learn new technology and programs such as MoneyGuide, Salesforce, Microsoft Office products and other firm-provided software.</li> 
</ul> 
 
<ul><li> 
Awards &amp; Accolades</li></ul> 
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. 
 
Check out our U.S. awards and accolades: Insights &amp; Information Blog Postings about Edward Jones 
 
Check out our Canadian awards and accolades: Insights &amp; Information Blog Postings about Edward Jones 
<ul><li>

About Us</li></ul> 
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500&sup1; company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. 
 
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
 
 
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
 
 
View our Purpose, Inclusion and Citizenship Report. 
 
&sup1;Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. 
 
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.</div>

Branch Office Administrator

Wheeler & Taylor Inc

About Us We are a growing, fast-paced insurance agency looking for a detail-oriented and motivated Agency Support Administrator to support our internal operations, systems, and carrier relationships.Position Overview The Agency Support Administrator plays a key role in supporting day-to-day technology and operational tasks across the organization. This role works closely with leadership, accounting, and service teams to manage system access, carrier/vendor relationships, compliance processes, and reporting.Key Responsibilities<ul><li>Manage carrier and vendor login access (add/remove users, bi-annual audits)</li><li>Maintain commission access for accounting systems</li><li>Process and track producer carrier appointments (including CT requirements)</li><li>Handle Power of Attorney (POA) requests, submissions, and revocations</li><li>Update producer-company codes in internal systems</li><li>Assist with LexisNexis appointment tracking</li><li>Manage licensing renewals and continuing education requirements</li><li>Audit and correct agency data (names, addresses, terminated producers)</li><li>Support internal reporting and operational workflows</li></ul>Qualifications<ul><li>High school diploma required; associate degree or coursework in IT, Business, or related field preferred</li><li>Basic understanding of computer systems, databases, or internal platforms</li><li>Strong attention to detail and organizational skills</li><li>Self-starter with the ability to manage multiple tasks and priorities</li><li>Ability to follow procedures and handle sensitive information responsibly</li></ul>Pay: $40,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Agency Support Administrator

KONE

<div><ul><li>As the world&rsquo;s cities grow more complex, people&rsquo;s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality.
</li><li>Your career is a journey, and how you travel makes a difference.
 
 
It's time to make a move. Join our flow.
 
 
KONE Egypt is focused on growing business presence, as success here will play an integral part in the overall success of KONE. To complement the growth plans a Customer Service Administrator has a strategic role play ensuring the contracts and service plans are thoroughly checked and up to date through this amazing growth phase.
</li><li>KONE is looking for an energetic and enthusiastic Regional Customer Service Administrator to be based in Cairo, Egypt. The Customer Service Administrator Admin is the voice of KONE, focusing on multiple aspects of support in the business. He/ She provides administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Public Tender Preparation, Third Party Inspection and Reporting.
</li><li>What will you do?
</li><li>Sales Support
<ul><li>Supports for New Equipment Business, Service Equipment Business &amp; Modernization Sales activities;
</li><li>Customer communication and support for maintenance contracts both in preparation and cancellation;
</li><li>Supports for Modernization Sales activities;
</li><li>Take ownership for customer queries forwarded from first level and follow up with salesperson and other services to get a response;
</li><li>Full support in tender preparation and finalizing order before sending to order admin;
</li><li>Customer credit checks: request customer credit check during tendering and ordering;
</li><li>Maintain the customer database;
</li></ul></li><li>Maintenance Operations Support
<ul><li>General administration support and controlling safety and site access documents of site personnel as requested by site managers and ensures that data is collected, delivered and input;
</li><li>Full Supervisor support with specific tasks no limited to scheduling plans and updating maintenance plans;
</li><li>Supports in repair and maintenance visit planning and communication to customers;
</li><li>Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response;
</li></ul></li><li>Are You The One?
</li></ul><ul><li>Bachelor degree Holder
</li><li>2 - 4 years of experience in a similar role with strong focus on administration tasks;
</li><li>SAP knowledge is a plus;
</li><li>Excellent MS Office skills;
</li><li>Excellent English language skills and fluency in French is an asset
</li><li>Organized with excellent communication and follow up skills.
</li><li>Ability to handle and meet multiple deadlines and coordinate priorities accordingly
</li><li>Able to provide excellent customer service to customers
</li><li>Good problem-solving skills &amp; Attention to detail
</li></ul><ul><li>Successful candidates will be invited to complete an automated video interview. Please make sure to check your e-mail regularly to be able to submit that within the required time frame.
</li><li>What do we offer?
</li></ul><ul><li>Great dynamic team promoting a collaborative environment
</li><li>Total reward elements that engage and motivate our employees and help us make KONE a great place to work
</li><li>Comprehensive learning and development programs covering a wide range of professional skills
</li><li>Engaging job with position description and clear targets
</li><li>Regular feedback through performance discussions
</li><li>Opportunities for individual development
</li><li>Mentoring and coaching programs
</li><li>Flexibility, trust and respect
</li><li>Value-based culture, behaviors and ethics
</li><li>Sustainability and innovation
</li><li>Working for a successful organization
</li></ul>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/</div>

CS&A Service Support Administrator

<div>
 <ul>
 <li>
 As the world&rsquo;s cities grow more complex, people&rsquo;s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality.
 </li>
 <li>
 Your career is a journey, and how you travel makes a difference.
 
 
 </li>
 </ul>
 
 It's time to make a move. Join our flow.
 
 
 
 KONE Egypt is focused on growing business presence, as success here will play an integral part in the overall success of KONE. To complement the growth plans a Customer Service Administrator has a strategic role play ensuring the contracts and service plans are thoroughly checked and up to date through this amazing growth phase.
 
 
 <ul>
 <li>
 KONE is looking for an energetic and enthusiastic Regional Customer Service Administrator to be based in Cairo, Egypt. The Customer Service Administrator Admin is the voice of KONE, focusing on multiple aspects of support in the business. He/ She provides administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Public Tender Preparation, Third Party Inspection and Reporting.
 </li>
 <li>
 What will you do?
 </li>
 <li>
 Sales Support
 </li>
 <li>
 Supports for New Equipment Business, Service Equipment Business &amp; Modernization Sales activities;
 </li>
 <li>
 Customer communication and support for maintenance contracts both in preparation and cancellation;
 </li>
 <li>
 Supports for Modernization Sales activities;
 </li>
 <li>
 Take ownership for customer queries forwarded from first level and follow up with salesperson and other services to get a response;
 </li>
 <li>
 Full support in tender preparation and finalizing order before sending to order admin;
 </li>
 <li>
 Customer credit checks: request customer credit check during tendering and ordering;
 </li>
 <li>
 Maintain the customer database;
 </li>
 <li>
 Maintenance Operations Support
 </li>
 <li>
 General administration support and controlling safety and site access documents of site personnel as requested by site managers and ensures that data is collected, delivered and input;
 </li>
 <li>
 Full Supervisor support with specific tasks no limited to scheduling plans and updating maintenance plans;
 </li>
 <li>
 Supports in repair and maintenance visit planning and communication to customers;
 </li>
 <li>
 Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response;
 </li>
 <li>
 Are You The One?
 </li>
 <li>
 Bachelor degree Holder
 </li>
 <li>
 2 - 4 years of experience in a similar role with strong focus on administration tasks;
 </li>
 <li>
 SAP knowledge is a plus;
 </li>
 <li>
 Excellent MS Office skills;
 </li>
 <li>
 Excellent English language skills and fluency in French is an asset
 </li>
 <li>
 Organized with excellent communication and follow up skills.
 </li>
 <li>
 Ability to handle and meet multiple deadlines and coordinate priorities accordingly
 </li>
 <li>
 Able to provide excellent customer service to customers
 </li>
 <li>
 Good problem-solving skills &amp; Attention to detail
 </li>
 <li>
 Successful candidates will be invited to complete an automated video interview. Please make sure to check your e-mail regularly to be able to submit that within the required time frame.
 </li>
 <li>
 What do we offer?
 </li>
 <li>
 Great dynamic team promoting a collaborative environment
 </li>
 <li>
 Total reward elements that engage and motivate our employees and help us make KONE a great place to work
 </li>
 <li>
 Comprehensive learning and development programs covering a wide range of professional skills
 </li>
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 Engaging job with position description and clear targets
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 Regular feedback through performance discussions
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 Opportunities for individual development
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 Mentoring and coaching programs
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 Flexibility, trust and respect
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 Value-based culture, behaviors and ethics
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 Sustainability and innovation
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 Working for a successful organization
 
 
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 </ul>
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 https://careers.kone.com/en/
 
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