client support analyst

Paul Hastings LLP

<div><p>Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. With a strong presence throughout the U.S., Asia, Europe, Latin America, and the Middle East, we have the global reach and extensive capabilities to provide personalized service wherever our clients&rsquo; needs take us. As one of the world&rsquo;s leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth.</p><p>
We have an opening for an IT Support Analyst in our Boston office.</p><p>
The IT Support Analyst will report into the Senior Manager, IT Support Operations. The IT Support Analyst provides comprehensive technology support to attorneys, legal professionals, and staff across the firm. The IT Support Analyst acts as the first point of contact for all IT-related issues and delivers both remote and in-person assistance to ensure seamless operations in a fast-paced law firm environment. The Analyst is responsible for troubleshooting a wide range of technical issues, supporting legal applications, and delivering a white-glove experience tailored to the unique needs of a professional services setting.</p><p>
In this capacity, the IT Support Analyst will</p><ul><li>
Serve as the primary contact for IT support through phone, email, and ticketing systems. This role is approximately 90% remote, with occasional in-office requirements to provide coverage for local onsite IT Analysts. Flexibility to commute to the office when needed is essential;</li><li>
Provide timely and professional troubleshooting for desktops, laptops, mobile devices, printers, conferencing technology, and network connectivity;</li><li>
Support core firm applications including Microsoft 365, Teams, Zoom, Citrix, VPN, and legal-specific tools (iManage, Intapp);</li><li>
Deliver high touch, &ldquo;white glove&rdquo; support to attorneys, partners, and executive staff, ensuring minimal disruption to client work;</li><li>
Set up, configure, and maintain equipment for new hires, office moves, and visiting attorneys; assist with AV and conference room technology;</li><li>
Document all work performed in the firm&rsquo;s ticketing system and contribute to the Knowledge Base with accurate, up-to-date articles;</li><li>
Maintain and track IT assets, peripherals, and loaner equipment to support ongoing operations;</li><li>
Collaborate with IT colleagues to escalate complex issues while maintaining ownership until resolution; and</li><li>
Provide after-hours or on-call support as required to meet business and client demands.</li></ul><p>
Proficiencies:</p><ul><li>
Excellent problem-solving skills with the ability to resolve issues under pressure;</li><li>
Strong customer service orientation with outstanding communication skills;</li><li>
Ability to work independently and collaboratively while maintaining professionalism and confidentiality;</li><li>
Client Service Excellence: Anticipates and responds to attorney and staff needs with urgency and professionalism;</li><li>
Technical Expertise: Demonstrates a broad and adaptable technical skill set with the ability to learn quickly;</li><li>
Communication: Clearly explains technical issues to non-technical users;</li><li>
Professionalism: Maintains discretion and judgement when handling sensitive information; and</li><li>
Collaboration: Works effectively with colleagues across IT and other business units.<br>
</li></ul><div>
 Qualifications:</div><ul><li>
3-5 years of IT support experience in a law firm environment (preferred);</li><li>
Strong knowledge of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN technologies;</li><li>
Familiarity with legal applications such as iManage and Intapp; and</li><li>
Flexibility to work extended hours or weekends as business needs require.</li></ul><p>
Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.</p><p>
The salary wage range that we expect to pay for this position is a minimum of $70,000 and a maximum of $88,000 annually. The actual pay wage may vary based on experience or other relevant factors.</p><p>
Eligible employees can participate in the Firm&rsquo;s comprehensive benefits program, which include the following:</p><ul><li>
Medical, Dental, Vision, Life/AD&amp;D, Long Term Care, and Short- and Long-Term Disability</li><li>
Flexible Spending Account and Health Savings Account</li><li>
Healthcare Concierge and Advocacy</li><li>
Lifestyle Spending Account</li><li>
Voluntary 401(k) Plan and Profit Sharing</li><li>
10 Paid Holidays per year and a generous PTO Program</li><li>
Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring</li><li>
Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health and Well-Being Events)</li><li>
Retirement Plan Consulting</li><li>
Anniversary Bonus Program</li><li>
Professional Development Programs</li><li>
Transportation and Commuter Benefits</li><li>
International Travel Insurance</li><li>
Auto/Home/Pet Insurance</li><li>
Prepaid Legal Insurance</li><li>
Employee Discounts</li><li>
And More!</li></ul><p></p><p>
The Firm has a range of inclusion initiatives including our Paul Hastings Affinity Networks (PHANs), Women&rsquo;s Initiative, and PH Balanced. These initiatives, which are voluntary and open to all, provide a firmwide forum to share experiences, as well as an opportunity to participate in a supportive network with common interests.</p><p><i>
Paul Hastings is an equal opportunity employer. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</i></p></div>

IT Support Analyst

MillsHill Recruitment Limited

<p>2nd Line Service Desk Analyst - Managed Services </p> <p>Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN</p> <p>My client is a well established yet fast growing MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. </p> <p>As 2nd Line Service Desk Analyst you will be a natural troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and as such you will be comfortable working in a pressurised yet fun and dynamic environment. </p> <p>Along side your technical competency you will be an outstanding communicator driven by client satisfaction and top class levels of customer service. </p> <p>This is an office based role with occasional customer site visits across London.</p> <p>2nd Line Service Desk Analyst - Managed Services </p> <p>Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN</p> <p>Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN</p> <p>Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN</p> <strong>MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.</strong><strong>Regards </strong><strong>MillsHill Recruitment Ltd</strong>

2nd Line Support Analyst - Managed Services

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Analyst
</div></div></div></div><div><div><div><div>City: Bengaluru
</div></div></div></div><div><div><div><div>State/Province: Karnataka
</div></div></div></div><div><div><div><div>Posting Start Date: 12/3/25
</div></div></div></div><div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Investment Compliance
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p>Job Description:
</p><p>Candidates will gain exposure to a wide range of industries and investment structures. As a result of the breadth of the experience, candidates will develop a unique understanding of companies, capital structures, and credit markets.
</p><p>Responsibilities:
</p><ul><li>Analyzing investment guidelines or indentures and interpreting them to build logic-based rules to implement into automated compliance monitoring system.
</li><li>Deliver daily/monthly/quarterly compliance reports to PM teams for the new violations across all investment policies.
</li><li>Support onshore teams by assisting them in post trade compliance monitoring activities across all the investment strategies.
</li><li>Assist in identifying the data governance and data reconciliation issues.
</li></ul><p>Qualifications:
</p><ul><li>Bachelor&rsquo;s degree with a preference to advanced degree or progression towards CFA/FRM/CAIA
</li><li>1+ years of relevant experience in operations within banking, trustees or asset management firms with an exposure towards rule coding.
</li><li>Knowledge of guideline monitoring or coding in compliance systems e.g., Charles River, Bloomberg, LZ Sentinel, Aladdin, Clearwater Analytics or Solvas Solutions would be an added advantage.
</li><li>Good to have experience in querying database and analyzing large data sets
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
</b></h2><ul><li>Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
</li><li>Assist clients with navigating around product menus and facilitate better understanding of product features
</li><li>Troubleshoot all client queries in a user-friendly, courteous and professional manner
</li><li>Maintain logs and records of all customer queries as per the standard procedures and guidelines
</li><li>Accurately process and record all incoming call and email using the designated tracking software
</li><li>Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business
</li><li>Organize ideas and effectively communicate oral messages appropriate to listeners and situations
</li><li>Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
</b></h2><ul><li>Undertake product trainings to stay current with product features, changes and updates
</li><li>Enroll in product specific and any other trainings per client requirements/recommendations
</li><li>Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
</li><li>Update job knowledge by participating in self learning opportunities and maintaining personal networks
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><h2 class="jobSectionHeader"><b>Deliver
</b><br>
</h2><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1 </div><div>Process </div><div>No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
</div></div><br>
<div><div>2 </div><div>Self- Management </div><div>Productivity, efficiency, absenteeism, Training Hours, No of technical training completed</div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Analyst

Octdaily

<div>
 <p>
  We are seeking a diligent and customer-focused
  <strong>
   Call Support Analyst
  </strong>
  to join our team. In this role, you will provide exceptional support to healthcare professionals, including doctors and nurses, via phone and email communication. Your primary objective will be ensuring timely resolution of technical issues and inquiries, delivering a seamless and efficient client experience in the US healthcare industry.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <ul>
  <li>
   Deliver outstanding verbal and written communication, with an emphasis on clarity, professionalism, and empathy.
  </li>
  <li>
   Demonstrate fluency in English; proficiency in a native English accent is a significant advantage.
  </li>
  <li>
   Troubleshoot technical issues on Windows operating systems, offering remote resolutions where possible.
  </li>
  <li>
   Utilize tier-based escalation models, identifying critical issues and escalating them to higher levels of support when necessary.
  </li>
  <li>
   Address email inquiries with professionalism and efficiency while maintaining client satisfaction.
  </li>
  <li>
   Conduct detailed follow-ups to ensure all client concerns are resolved promptly.
  </li>
  <li>
   Develop post-campaign case studies, showcasing successes and areas for improvement.
  </li>
  <li>
   Maintain and update case logs or support databases as part of routine documentation.
  </li>
  <li>
   Be open to travel for client meetings as required.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Proven experience in a customer support role, preferably within a healthcare or technical support environment.
  </li>
  <li>
   Experience in handling support calls with healthcare professionals, demonstrating a unique combination of technical expertise and empathy.
  </li>
  <li>
   Solid understanding of tier-based escalation procedures and how to apply them effectively.
  </li>
  <li>
   Familiarity with US healthcare systems and workflows is highly desirable.
  </li>
  <li>
   Strong communication skills, both verbal and written, tailored for a fast-paced support environment.
  </li>
  <li>
   Exceptional organizational skills and attention to detail to prioritize and manage multiple tasks effectively.
  </li>
  <li>
   Ability to work independently and adapt to dynamic client needs in the US healthcare industry.
  </li>
 </ul>
 <p>
 </p>
</div>


Call Support Analyst

IntePros

<div>
 <strong>
  Location:
 </strong>
 Pittsburgh, PA
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We are seeking a detail-oriented
 <strong>
  Client Onboarding &amp; Documentation Analyst
 </strong>
 to support the setup and maintenance of investment accounts within a highly regulated financial environment. The ideal candidate will be meticulous in reviewing documentation, following established procedures, and ensuring the accurate and timely completion of daily tasks. This role requires strong analytical abilities, excellent organizational skills, and the capacity to work under demanding deadlines.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Responsibilities
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Open, review, and maintain investment accounts in accordance with internal procedures and regulatory guidelines.
  </li>
  <li>
   Analyze and interpret investment management agreements, basic wills, trust agreements, and other foundational legal documents governing fiduciary and non-fiduciary relationships.
  </li>
  <li>
   Ensure documentation aligns with applicable regulatory requirements, including those related to banking and securities oversight.
  </li>
  <li>
   Accurately input client, account, and legal information into internal systems and applications.
  </li>
  <li>
   Prepare concise summaries of account relationships when required.
  </li>
  <li>
   Identify discrepancies and escalate issues appropriately.
  </li>
  <li>
   Follow established workflows under the supervision of the Account Opening Team Lead and/or Manager.
  </li>
  <li>
   Maintain a high level of accuracy and quality while meeting daily production goals.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Qualifications
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Finance, Commerce, or related field (B.Com, BBA, MBA Finance preferred).
  </li>
  <li>
   Experience with trusts, legal documentation, investment agreements, or financial services operations preferred.
  </li>
  <li>
   Strong analytical, problem-solving, and organizational skills.
  </li>
  <li>
   Ability to work effectively under tight deadlines in a high-volume environment.
  </li>
  <li>
   Strong interpersonal and communication skills.
  </li>
  <li>
   Proficiency with Microsoft Outlook, Excel, PowerPoint, and Word.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Who Succeeds in This Role
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Individuals who are detail-oriented and confident reviewing legal documents.
  </li>
  <li>
   Professionals who excel in process-driven environments and can accurately follow established procedures.
  </li>
  <li>
   Team-oriented contributors who communicate clearly, escalate issues promptly, and ensure accuracy in every task.
   <br/>
   <br/>
  </li>
 </ul>
</div>


Client Onboarding & Documentation Analyst

<div>
 <p>
  <strong>
   Job Overview
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The role of a WFM Analyst is to support the workforce management function within an organization by
 </p>
 <p>
  analyzing data, forecasting workload, and optimizing resource allocation through to support the
 </p>
 <p>
  achievement of KPI and organizational objectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Data Analysis, Forecasting and Financial Analysis:
 </p>
 <ul>
  <li>
   Tracking and analyzing historical data, trends, and patterns to forecast workload
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Staffing and Scheduling:
 </p>
 <ul>
  <li>
   Develop employee schedules based on forecasted workloads, service level targets, and
  </li>
 </ul>
 <p>
  productivity requirements.
 </p>
 <ul>
  <li>
   Consider factors such as call volumes, customer demand patterns, staffing constraints, and
  </li>
 </ul>
 <p>
  employee availability to create efficient and effective schedules.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Workforce Optimization:
 </p>
 <ul>
  <li>
   Optimize workforce utilization by balancing staffing levels and skill sets to match workload
  </li>
 </ul>
 <p>
  fluctuations
 </p>
 <ul>
  <li>
   Minimize overstaffing or understaffing situations, ensuring adequate coverage while controlling
  </li>
 </ul>
 <p>
  costs
 </p>
 <p>
  <br/>
 </p>
 <p>
  System Management and Maintenance:
 </p>
 <ul>
  <li>
   Managing and maintaining workforce management systems and software tools.
  </li>
  <li>
   Updating employee records, configuring scheduling parameters, troubleshooting system issues,
  </li>
 </ul>
 <p>
  and collaborating with IT teams for system enhancements.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Analytical Support and Projects:
 </p>
 <ul>
  <li>
   Assisting in conducting ad hoc analysis, special projects, and initiatives related to workforce
  </li>
 </ul>
 <p>
  management.
 </p>
 <ul>
  <li>
   Conducting research, providing insights, and participating in cross-functional teams to support
  </li>
 </ul>
 <p>
  organizational objectives
 </p>
 <p>
  <br/>
 </p>
 <p>
  Communication and Collaboration:
 </p>
 <ul>
  <li>
   Collaborating with various stakeholders to gather information, align objectives, and ensure
  </li>
 </ul>
 <p>
  effective coordination in workforce management efforts.
 </p>
 <ul>
  <li>
   Providing support and guidance to Operations Supervisors and employees regarding scheduling-
  </li>
 </ul>
 <p>
  related matters
 </p>
 <p>
  <br/>
 </p>
 <p>
  Training and Knowledge Sharing:
 </p>
 <ul>
  <li>
   Attend recurrent training published by the Client/Company on a regular basis.
  </li>
  <li>
   Sharing knowledge and providing support to enhance understanding and compliance with
  </li>
 </ul>
 <p>
  workforce management policies and procedures
 </p>
 <p>
  <br/>
 </p>
 <p>
  Compliance and Policy Adherence:
 </p>
 <ul>
  <li>
   Ensuring adherence to labor laws, regulations, and company policies internal and external
  </li>
 </ul>
 <p>
  Standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Education and Specific Training
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   College Degree in Business Administration or another relevant field is preferred
  </li>
  <li>
   English B2 or C1
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Work Experience
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Previous call center or related experience is desirable
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Soft Skills &amp; Other Requirements
 </p>
 <p>
  <br/>
 </p>
 <p>
  Technology
 </p>
 <ul>
  <li>
   Usage of OS MS Windows / MS Office
  </li>
  <li>
   Ability to use the desktop computer system
  </li>
  <li>
   Ability to use Internet applications
  </li>
  <li>
   Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
  </li>
  <li>
   Experience managing in Customer Experience Management operations (preference).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Soft Skills
 </p>
 <ul>
  <li>
   Excellent written and verbal communication:
  </li>
  <li>
   Ability to communicate correctly and clearly Comprehension
  </li>
  <li>
   Ability to clearly understand a problem statement Good Problem Solving
  </li>
  <li>
   Strong Math skills
  </li>
  <li>
   Strong troubleshooting
  </li>
  <li>
   Leadership ability to approach problems logically
  </li>
  <li>
   Analytical
  </li>
  <li>
   Ability in Self-assessment
  </li>
  <li>
   Real-Time Management Reporting
  </li>
  <li>
   Knowledge of KPI&rsquo;s
  </li>
 </ul>
 <p>
 </p>
</div>


Workforce Management Analyst (Customer Service)

<div>
 <p>
  <strong>
   Job Title: German
  </strong>
  Quality Assurance Analyst.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Work Week:
  </strong>
  Monday to Friday.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Department:
  </strong>
  Digital Services and Transformation; Operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Reports To:
  </strong>
  Operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Overview:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   (may perform other duties as requested, not specifically addressed in this document)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Maintain independence and objectivity while evaluating and assessing OCEs quality performance. Ensuring independence in Quality Assurance (QA) evaluations of Operations Customer Experts (OCEs) is crucial to maintaining fairness, accuracy, and credibility. Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences, by adhering to the following principles:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Avoid Conflicts of Interest: QA analysts should not evaluate Operations Customer Experts they supervise or work closely with to prevent biased assessments.
  </li>
  <li>
   Objective Oversight: Ensure QA analysts do not have personal or professional relationships with the Operations Customer Experts being evaluated. If this is the case, the evaluations must be performed by another Quality Assurance Analyst.
  </li>
  <li>
   Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
  </li>
  <li>
   Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
  </li>
  <li>
   Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
  </li>
  <li>
   Findings/identification that allow the improvement of OCEs - Operations Customer Experts and operational results.
  </li>
  <li>
   Consistency.
  </li>
  <li>
   Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
  </li>
  <li>
   Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
  </li>
  <li>
   Provide valuable information about the project to the Quality Assurance Assistance Manager.
  </li>
  <li>
   Deliver productivity.
  </li>
  <li>
   Identify training needs.
  </li>
  <li>
   Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
  </li>
  <li>
   Interaction with other departments in order to improve or maximize results.
  </li>
  <li>
   Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
  </li>
  <li>
   Ensure all TP processes, procedures and policies are fulfilled.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Education and specific Training: Bachelor&rsquo;s degree or Graduate (preferentially).
  </li>
  <li>
   Fluency in German B2 Level and English.
  </li>
  <li>
   Work Experience: At least 6 Months up to one year of experience in Quality Assurance and in Contact Center.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Soft Skills &amp;Other Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Skills Hiring Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
  </li>
  <li>
   Understands contact center business and trends.
  </li>
  <li>
   Analytical skills and proactive reporting insights. Skills to be trained:
  </li>
  <li>
   Client Product Training; Use of production tools.
  </li>
  <li>
   Use of phone - email System.
  </li>
  <li>
   Use of BMS System.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Competencies and specific skills:
  </strong>
 </p>
 <ul>
  <li>
   Achievement oriented.
  </li>
  <li>
   Communication skills.
  </li>
  <li>
   Customer oriented.
  </li>
  <li>
   Diversity orientation.
  </li>
  <li>
   Judgment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  You can Apply Here and Also you can share your resume Mentioning "German QA" as a Subject with HR Dina through her Email Address
  <strong>
   dina.mohamed.3435@teleperformance.com
  </strong>
 </p>
 <p>
 </p>
</div>


German QA Analyst(Customer Service)

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