client support analyst

BlackRock

<div>
 
 About This Role
 
 
 
 
 Market Data Operations &ndash; Market Data Client Support and Reporting &ndash; Analyst
 
 
 
 BlackRock is one of the world&rsquo;s preeminent asset management firms and a provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions &mdash; from rigorous fundamental and quantitative active management approaches aimed at improving out-performance to highly efficient indexing strategies designed to gain exposure to capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares&reg; ETFs.
 
 
 
 Overview
 
 
 
 The Index &amp; Data Solutions team (IDS) is responsible for the index and data strategy for the firm and the management of the commercial relationships with each provider. The Operations team within IDS handles all market data and index requests and works with vendors to address various reporting, invoice processing and other needs in timely manner. The group is comprised of three key areas: Client Onboarding &amp; Service, Market Data Operations, and Index Licensing Operations.
 
 
 
 Role Description
 
 
 
 We are seeking an ambitious and motivated Analyst to join our Market Data Operations team in Gurgaon. In this role, you will play a key part in managing index and market data enablement workflows the firm. The position requires close collaboration with internal teams and third-party providers to ensure timely approvals, accurate inventory management, and seamless delivery of data services.
 
 
 As an Analyst, you will handle daily third-party market data orders, project work and business inquiries from internal BlackRock teams and external clients leveraging BlackRock&rsquo;s proprietary Investment Management Platform, Aladdin. You will confirm licensing requirements and secure financial approvals before granting system or data access and maintain accurate records by updating our inventory system (MDM) whenever new data is enabled.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide excellent customer service when responding to client requests for index and market data services
 </li>
 <li>
 Manage request workflows with third-party data providers, including contracts and inventory updates
 </li>
 <li>
 Maintain changes to commercial subscriptions in third-party entitlement systems
 </li>
 <li>
 Coordinate with external data providers to validate client licensing and enable market data services
 </li>
 <li>
 Collaborate with IDS team members to periodically reconcile market data inventory with vendors
 </li>
 <li>
 Investigate and resolve discrepancies to maintain accurate inventory records &amp; support the billing process
 </li>
 <li>
 Prepare and submit accurate market data usage reports to external providers
 </li>
 <li>
 Support process reviews, recommend improvements, and assist with implementation
 </li>
 <li>
 Build strong relationships with internal business stakeholders and external providers
 
 
 </li>
 </ul>
 
 Knowledge/Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, math, or a related field
 </li>
 <li>
 1-3 years relevant work experience; knowledge of the Financial Services industry preferred
 </li>
 <li>
 Strong problem-solving and analytical skills are a must
 </li>
 <li>
 Excellent communication skills (oral and written) are required
 </li>
 <li>
 Must be able to quickly learn and navigate proprietary systems (BlackRock&rsquo;s own and third-party platforms)
 </li>
 <li>
 Intermediate Excel knowledge is required
 </li>
 <li>
 Experience with SQL and MDM or other market data inventory system is a plus
 </li>
 <li>
 Knowledge of Market and Index Providers and ability to interpret contract terms and conditions is helpful
 </li>
 <li>
 Bold and proactive with a willingness to stretch outside comfort-zone
 </li>
 <li>
 Self-starter, able to prioritize and deliver multiple assignments while maintaining high quality and consistent results
 </li>
 <li>
 Proven record of alignment with BlackRock's Principles
 
 
 </li>
 </ul>
 
 Our Benefits
 
 
 
 To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
 
 
 
 Our hybrid work model
 
 
 
 BlackRock&rsquo;s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person &ndash; aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
 
 
 
 About BlackRock
 
 
 
 At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children&rsquo;s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
 
 
 This mission would not be possible without our smartest investment &ndash; the one we make in our employees. It&rsquo;s why we&rsquo;re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
 
 
 For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
 
 
 BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
</div>

Market Data Operations, Client Support and Reporting, Analyst

LMDMax Corp

Product Analyst (SaaS) &ndash; Night Shift | Jaipur (Onsite)Company: LMDmax Corp Salary: ₹25,000 &ndash; ₹35,000 per month Shift: 5:30 PM &ndash; 3:30 AM (US Time Zone Support) Experience: 0&ndash;2 Years Location: Jaipur (Onsite)About LMDmax CorpLMDmax Corp is a fast-growing technology-driven company specializing in last-mile delivery solutions, including Fleet Management, Hiring &amp; Onboarding, Performance &amp; Coaching, and Payroll &amp; Compliance services. Headquartered in New Jersey, we empower delivery businesses with advanced SaaS platforms to streamline operations, enhance performance, and ensure compliance.Role OverviewWe are looking for a proactive and analytical Product Analyst who will act as the bridge between clients, operations, and the product team. This role is ideal for someone experienced in SaaS products, client interaction, and product support.You will work closely with US-based clients during night shifts, ensuring seamless product adoption and issue resolution.Key Responsibilities<ul><li>Deliver engaging product demonstrations to clients</li><li>Handle and resolve product-related queries and support tickets</li><li>Coordinate with product, engineering, and operations teams to troubleshoot issues</li><li>Gather client feedback and translate it into actionable product improvements</li><li>Analyze usage data and support metrics to identify trends and opportunities</li><li>Maintain clear documentation of issues, enhancements, and user stories</li><li>Serve as the primary product knowledge resource for customers</li></ul>Required Qualifications<ul><li>B.Tech in Computer Science, IT, or a related field</li><li>0&ndash;2 years of experience in Product Analyst / Client Support Analyst roles (SaaS preferred)</li><li>Strong communication and presentation skills</li><li>Excellent analytical and problem-solving abilities</li><li>Experience using CRM or ticketing tools such as Freshdesk, Zendesk, or HubSpot</li><li>Ability to work onsite in Jaipur during night shifts</li></ul>Preferred Skills<ul><li>Experience conducting product training or onboarding sessions</li><li>Understanding of SaaS metrics (retention, churn, usage analytics)</li><li>Strong attention to detail with a customer-first mindset</li></ul>Why Join LMDmax?<ul><li>Opportunity to work with international clients</li><li>Exposure to a growing SaaS product environment</li><li>Collaborative and performance-driven culture</li><li>Clear growth opportunities within Product &amp; Customer Success</li></ul>If you are tech-savvy, client-focused, and ready to grow in a fast-paced SaaS environment, we would love to hear from you.Apply now and be part of a company redefining last-mile delivery technology.Job Types: Full-time, PermanentPay: ₹25,000.00 - ₹30,000.00 per monthBenefits:<ul><li>Food provided</li><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Product Analyst

UNIQZ TECHNOLOGIES

Support AnalystCompany: Uniqz TechnologiesLocation: NagercoilSalary: ₹10,000 &ndash; ₹12,000 per monthJob Type: Full-timeExperience: Freshers &amp; Experienced Candidates Can ApplyGender: Male &amp; Female Candidates PreferredJob SummaryUniqz Technologies is looking for a dedicated and customer-focused Support Analyst to join our team in Nagercoil. The ideal candidate should have strong communication skills, excellent client-handling ability, and a proactive approach to problem-solving. Freshers with good communication skills are welcome to apply.Key ResponsibilitiesHandle client queries via phone, email, and chat in a professional mannerProvide technical and non-technical support to customersUnderstand customer requirements and offer appropriate solutionsMaintain proper records of customer interactions and follow-upsCoordinate with internal teams to resolve issues efficientlyEnsure customer satisfaction and timely issue resolutionPrepare basic reports and maintain documentationRequired SkillsStrong verbal and written communication skillsGood client handling and relationship management skillsBasic knowledge of MS Office (Word, Excel, Email)Problem-solving abilityTime management and multitasking skillsPositive attitude and willingness to learnEligibility CriteriaAny Degree (Preferred)Freshers with excellent communication skills can applyPrior experience in customer support / technical support is an added advantageWhy Join Uniqz Technologies?Friendly and supportive work environmentOpportunity to learn and growSkill development and career advancementExposure to real-time client interactionJob Types: Full-time, PermanentPay: ₹10,000.00 - ₹12,000.00 per monthWork Location: In person

Support Analyst

JustinBradley

<div>
 
 
 JustinBradley&rsquo;s client, a global leader in streaming and gaming, is hiring an IT Support Analyst!
 
 
 
 Our client&rsquo;s IT Shared Services team is seeking a hands-on, customer-focused IT Support Analyst to support studio operations and ensure seamless day-to-day performance across their gaming IT environment.
 
 
 This is a dynamic, high-visibility role supporting approximately 70 Windows and Mac users in a fast-paced studio setting. The ideal candidate is self-motivated, solution-oriented, and takes full ownership of issues from intake through resolution.
 
 
 
 
 
 What You&rsquo;ll Do
 
 <ul>
 <li>
 Provide on-site IT support for Windows and Mac environments
 </li>
 <li>
 Troubleshoot desktop, Active Directory, networking, and server-related issues
 </li>
 <li>
 Support conference room technology and studio infrastructure needs
 </li>
 <li>
 Deploy and maintain workstations, patches, and security updates (SCCM/JAMF)
 </li>
 <li>
 Administer SaaS platforms (Box, Aspera, Atlassian, Zoom, PagerDuty, Trello, Okta, AWS)
 </li>
 <li>
 Manage user provisioning, identity access, and Active Directory group membership
 </li>
 <li>
 Monitor and triage support tickets (Jira Service Desk) to ensure timely resolution
 </li>
 <li>
 Onboard new hires with fully configured systems and access provisioning
 </li>
 <li>
 Document procedures and collaborate with broader enterprise technology teams
 </li>
 </ul>
 
 
 
 
 What You Bring
 
 <ul>
 <li>
 3+ years of IT support experience in a corporate environment
 </li>
 <li>
 Strong experience with Windows, Windows Server, and macOS
 </li>
 <li>
 Familiarity with SCCM, JAMF, and automated software/OS deployment
 </li>
 <li>
 SaaS administration and identity management experience
 </li>
 <li>
 Working knowledge of TCP/IP networking (LAN/WAN)
 </li>
 <li>
 Experience with Mobile Device Management (MDM)
 </li>
 <li>
 Basic scripting knowledge for task automation
 </li>
 <li>
 Service Desk experience (Jira preferred)
 </li>
 <li>
 College degree preferred
 </li>
 </ul>
 
 
 
 
 
 JustinBradley is an EO employer &ndash; Veterans/Disabled and other protected categories
 
 
</div>

IT Support Analyst

HealthTrust

<div><h5 class="jobSectionHeader">Introduction</h5>
Do you have the career opportunities as a Member Support Analyst you want with your current employer? We have an exciting opportunity for you to join HealthTrust which is part of the nation's leading provider of healthcare services, HCA Healthcare.<h5 class="jobSectionHeader">
Benefits</h5>
HealthTrust offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
Our teams are a committed, caring group of colleagues. Do you want to work as a Member Support Analyst where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5> 
The Member Support Analyst is assigned a base of accounts and provides Tier 1 technical support as well as overall HPG support for incident resolution and requests reported by their account base. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of system/web applications (Member Portal, IMS, CatScan, PASS, CCM, VIRA, HOME, SMART, iCommit, and SSR).
 Key Responsibilities
The Member Support Analyst also resolves service requests related to general member inquiries, contracted pricing, letters of commitment, product quality and contract maintenance. They will interact and collaborate with users from supported hospitals, representatives from the HCA division service desks and shared service centers, vendor representatives and other HPG corporate departments while supporting HPG Membership. The Member Support Analyst is required to build strong relationships within HPG and the vendor network by working across organizational boundaries in order to resolve issues. They will be required to continually expand knowledge of current and upcoming contracts and system applications. This role is responsible for collecting information through member interaction, by accessing support systems and tools, and additional support staff (service resources) if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging other service resources in a timely manner.
Duties<ul><li>
Answer calls in a service desk environment and actively works to ensure expected resolution dates and call center metrics are met.</li><li>
Addresses and resolves basic incidents and requests; logs all incidents and requests; engages appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.</li><li>
Uses the appropriate categories for logging incidents and requests and close service requests within the expected resolution date.</li><li>
Provides support within a base of accounts, IDN specific, independent or vendors. Educates and trains members one-on-one as needed to resolve requests.</li><li>
Act as a liaison/main contact for clients while coordinating with multiple internal groups and external groups to identify and meet client needs.</li><li>
Creates a positive member support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling members with a consummately professional attitude.</li><li>
Ensures the end-to-end member experience and provides a single point-of-contact for the member. Act as a liaison/main contact for members while coordinating with multiple internal groups and external groups to identify and meet client needs.</li><li>
Analyzes and resolves incidents and requests regarding use of application software or hardware.</li><li>
Responsible to follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the member communication is complete. Documents resolutions and updates internal training documentation as needed.</li><li>
Grows general knowledge of current HPG web applications, portals, systems, contracts, pricing, and tiers.</li><li>
Participates in Members Services and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc.</li><li>
Provide member support for system password and account lock-out procedures. Adheres to and supports IT standards, policies, and procedures.</li><li>
Maintains and protects confidentiality with regard to all aspects of patient care and employee information.</li></ul>
Requirements:<ul><li>
High school diploma, required. Bachelor's degree preferred</li><li>
2- 3 years of call center / customer support experience in a high-volume environment</li><li>
Proficiency with CRM software and Microsoft Office</li><li>
Analytic and problem resolution skills</li><li>
Project management skills</li><li>
Strong communication and relationship building skills.</li><li>
Enjoys a collaborative team environment.</li></ul> 
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Member Support Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Member Support Analyst

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Job Title: Client Service Analyst
 
 
 
 
 Corporate Title: Analyst
 
 
 
 
 Location: Mumbai, India
 
 
 
 
 Role Description
 
 
 
 <ul>
 <li>
 Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
 </li>
 <li>
 Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
 
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Offer You
 
 
 
 As part of our flexible scheme, here are just some of the benefits that you&rsquo;ll enjoy
 
 
 <ul>
 <li>
 Best in class leave policy
 </li>
 <li>
 Gender neutral parental leaves
 </li>
 <li>
 100% reimbursement under childcare assistance benefit (gender neutral)
 </li>
 <li>
 Sponsorship for Industry relevant certifications and education
 </li>
 <li>
 Employee Assistance Program for you and your family members
 </li>
 <li>
 Comprehensive Hospitalization Insurance for you and your dependents
 </li>
 <li>
 Accident and Term life Insurance
 </li>
 <li>
 Complementary Health screening for 35 yrs. and above
 
 
 
 </li>
 </ul>
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure strict adherence to all internal and external guidelines (KYC &amp; Money Anti Launderings, Audits)
 </li>
 <li>
 Ensure proper monitoring of expenses and controlling costs, waiver tracking &amp; lead management
 </li>
 <li>
 Ensure proper display of all Regulatory Circulars in the Area
 </li>
 <li>
 Accurate processing of all account opening forms MF applications
 </li>
 <li>
 Voucher Management, Rules of Custodianship , Key Management guidelines, are followed without any deviation
 </li>
 <li>
 Exception handling / deferral tracking and monitoring
 </li>
 <li>
 Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid
 </li>
 <li>
 Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors
 </li>
 <li>
 Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.
 </li>
 <li>
 Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area
 </li>
 <li>
 Ensuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate! be reported to the supervising officer
 
 
 
 </li>
 </ul>
 
 Your Skills And Experience
 
 
 
 Knowledge on FEMA/Foreign exchange and trade operations will be preferred
 
 
 <ul>
 <li>
 Client service excellence
 </li>
 <li>
 Experience in overall branch operations for 10 years
 
 
 
 </li>
 </ul>
 
 How We&rsquo;ll Support You
 
 
 
 <ul>
 <li>
 Training and development to help you excel in your career
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 
 
 
 </li>
 </ul>
 
 About Us And Our Teams
 
 
 
 Please visit our company website for further information:
 
 
 https://www.db.com/company/company.html
 
 
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 
 
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 
 
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>

Client Service Analyst, Analyst

DataArt

Client: Our client is a leading global investment company dedicated to delivering innovative investment solutions. They focus on maintaining operational excellence by prioritising seamless IT service management and proactive incident resolution to minimise business impact and maintain high service quality across their applications and platforms.
 <ul><li>Position overview: As an Application Support Analyst, you will be responsible for incident management across multiple applications. Your primary focus will be restoring normal service operations swiftly while minimising business disruption, investigating root causes, and implementing durable fixes. You will support change initiatives aligned with Change Management practices and proactively enhance support capabilities by driving automation, monitoring, trend analysis, and knowledge transfer.</li><li>
Support is provided within an 7 AM to 6 PM window on a shift basis (UK time zone), with flexibility on start times to complete an 8-hour working day.</li></ul>
 <ul><li>Responsibilities: Ensure team services meet client requirements and SLAs</li><li>
Support management of business-critical incidents, providing accurate status and impact updates to stakeholders</li><li>
Investigate incidents and defects thoroughly, maintaining system and service integrity</li><li>
Record and update incidents in line with Incident Management Matrix and SLAs, driving timely resolution and service restoration</li><li>
Identify and escalate operational risks related to capacity and performance to avoid service degradation</li><li>
Adopt and promote ITIL and service management best practices, ensuring alignment of processes and controls</li><li>
Maintain effective support processes for software and systems across platforms with clear escalation paths</li><li>
Provide technical support and guidance to users, liaising with IT teams and vendors for complex issues</li><li>
Participate in shift and out-of-hours support rota to ensure service coverage for critical systems</li><li>
Assist with onboarding and training new team members, maintaining documentation, runbooks, and knowledge articles</li></ul>
 <ul><li>Requirements: Recent experience with Centura, including coding and debugging</li><li>
Familiarity with SQL for investigation, reporting, and remediation</li><li>
Experience in software transition and release management, QA/UAT support, and disaster recovery planning</li><li>
Ability to produce clear technical documentation, use cases, and activity diagrams</li><li>
End-to-end support experience including incident and problem management, trend analysis, and post-incident reviews</li><li>
Degree in Computer Science or equivalent technical qualification</li><li>
Good spoken English</li></ul>
 <ul><li>Nice to have: Familiarity with Sybase DB</li><li>
Experience within Investment Management firms with understanding of investment operations</li><li>
Familiarity with ITSM/ticketing tools and monitoring platforms</li></ul>

Application Support Analyst with Centura (Gupta) experience

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