client support analyst

GTreasury

<div>Client Support Analyst II (Chicago, Hybrid) 
Job Summary 
GTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management. With enterprise clients spanning North America, EMEA and APAC, GTreasury is headquartered in Chicago with offices in London, Sydney and Manila. 
GTreasury is currently seeking a Client Support Analyst II to works on the technical side of client support in supporting our global TMS. The role will act as the second-line of support handling more complex issues than Tier 1, helping to bring problems to resolution in a quick and professional manner. You will also work with other teams to resolve issues and deliver solutions to the clients. This position is the last point of escalation before the issue is escalated to the Development Operations team for assistance. 
What We&rsquo;re Looking For: 
<ul>
<li>
Optimism and curiosity: Optimism will allow you to see the solution through the constraints, and curiosity will allow you to chart the path to success.</li>
<li>Question asking and problem solving: Success plans are never the same for each customer, and so &ldquo;the magic&rdquo; lies in asking the right questions and translating into a plan that shows value.</li>
<li>Kind, thoughtful, and respectful with a growth mindset: It is all, always about the people and the team. We&rsquo;re looking for somebody who knows that software is a team sport, who values collaboration, and who is always growing and seeking to improve their own skills.</li></ul> 


What You Will Do: 
<ul>
<li>
Act as Tier 2 support for all client related issues (both internal and external)</li>
<li>Efficiently and competently troubleshoot and resolve issues in a timely manner</li>
<li>Work with teams of Account Managers, Solutions Team members and DevOps if issues are complicated and require internal resources in order to resolve.</li>
<li>Assist Solutions Team with the following:
<ul><li>Loading of client static data into the client specific databases, i.e., Banks, Accounts, General Ledger Chart of Accounts, Entities, etc.)</li>
<li>Creation of License and SQL Database for new client implementations</li>
<li>Maintain Master GTreasury Single Solution SQL Database inclusive of balance reporting maintenance</li>
<li>Manage RSA and Symantec set up and credentials</li>
<li>Basic Client Report Creation using Izenda Reporting Tool</li>
<li>Troubleshooting of Powershell Scripts</li>
<li>New Implementation Account Analysis Configuration</li>
<li>Troubleshooting Payment Format/Extract Issues</li>
<li>Troubleshooting Connectivity Issues (both inbound and outbound)</li>
<li>Troubleshooting Alliance Lite 2 Issues</li>
<li>Assist Solutions Team on getting client over the line in order to handoff to Tier 1 Support</li>
</ul></li><li>Monitor incoming support queue through phone, email and online community or chat</li>
<li>Efficiently and competently troubleshoot and resolve issues in a timely manner</li>
<li>Escalate to members of Solutions and DevOps if issues are complicated and require internal resources in order to resolve.</li>
<li>Become intimately familiar with how clients are set up using the Confluence document repository that contains all client support handover documents.</li>
<li>Provide support to Solutions Analysts as secondary resource on implementation tasks for learning and knowledge transfer.</li>
<li>Pursues a program of self-development through the use of selected reading, seminars, as well as participation in continuing education.</li>
<li>Identifies and communicates possible improvements in the work process for clients and peers.</li>
<li>Performs other duties as assigned by immediate supervisor or upper management.</li></ul> 


Skills &amp; Requirements: 
<ul>
<li>
2+ years of experience working in Financial Technology/Services or similar industry</li>
<li>Experience with Powershell or another scripting language</li>
<li>Experience supporting application for a large-scale SaaS software provider</li>
<li>Experience with configuration management tools (RSA/Symantec)</li>
<li>Experience with SQL queries and reporting tools</li>
<li>Good understanding of financial theory, treasury, banking or accounting</li>
<li>Sound technical experience and applicable knowledge</li>
<li>Good team player with ability to act on own initiative</li>
<li>Ability to multi-task, re-prioritize and adapt to rapidly changing needs and fast paced environments.</li>
<li>Highly organized and ability to handle multiple responsibilities</li>
<li>Excellent problem-solving skills and service oriented attitude.</li>
<li>Excellent listening, presentation, and consultative skills.</li>
<li>Proven organizational, leadership, and interpersonal skills and proven success working directly with clients.</li>
<li>Excellent verbal and written communication skills &ndash; ability to interface and influence at multiple organizational levels.</li></ul> 


Education Requirements: 
<ul>
<li>
Bachelor&rsquo;s degree in Business preferred, or equivalent experience. Major in Finance or Computer Science a plus.</li></ul> 


What You Will Get: 
<ul>
<li><div>
<ul><li>A high impact, client facing role at a growing SaaS company that values personal growth, accountability, and the concept of &ldquo;good work.&rdquo;</li>
<li>A great management team and reporting structure that supports you and your growth.</li>
<li>A culture of open collaboration and problem solving</li>
<li>An empowered role on the client support team, responsible for driving business value.</li>
<li>Great benefits and culture.</li>
<li>Our benefits include:
<ul><li>Salary: The expected annual median salary for this role is $65,000. Actual compensation for an individual may vary depending on skills, performance, qualifications, experience, and location.</li>
<li>Excellent medical, dental and vision insurance options</li>
<li>HSA and FSA options + company HSA contributions</li>
<li>401K matching</li>
<li>100% paid parental leave</li>
<li>Unlimited PTO</li>
<li>Hybrid work environment</li></ul></li></ul> 
</div></li>
</ul> 
About GTreasury: 
GTreasury provides CFOs and Treasurers with The Clarity to Act on strategic financial decisions with the world&rsquo;s most adaptable treasury platform, empowering them to face the challenges of today and tomorrow. Our industry leading solutions are purposefully designed to support every stage of treasury complexity, from Cash Visibility and Forecasting to Payments, Risk, Debt, and Investments. With GTreasury, financial leaders gain comprehensive connectivity across all banks and ERPs to build an orchestrated data environment, enabling rapid value realization with implementations up and running in weeks. Plus, our unmatched industry expertise ensures clients&rsquo; continued success through dedicated guidance and top-tier support. Trusted by over 1,000 customers across 160 countries, GTreasury provides treasury and finance teams with the ability to connect, compile, and manage mission-critical data to optimize cash flows and capital structures. 
GTreasury is headquartered in Chicago, with locations serving EMEA (Dublin and London) and APAC (Sydney, Singapore, and Manila). 
At GTreasury, we know that our people are what makes GTreasury great and we celebrate the unique perspectives and experiences that our diverse teams bring to the table. GTreasury is an equal opportunity employer and does not discriminate against employees or prospective candidates based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws and we strongly encourage people from underrepresented groups to apply! 
If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to hr@gtreasury.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.</div>

Client Support Analyst II

ThinkMarkets

<div>
 ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms.
 
 
 We are looking for a dynamic and commercially minded Client Support Analyst who can deliver exceptional service while contributing to the company's growth. The ideal candidate will have a strong academic background in finance or mathematics, hands-on experience with trading platforms, the confidence to engage high-net-worth (HNW) clients, and exceptional communication skills.
 
 
 Key responsibilities:
 
 
 <ul>
 <li>
 Serve as the primary point of contact for clients, ensuring a seamless and exceptional customer experience across all touchpoints.
 </li>
 <li>
 Provide expert support on trading platforms (e.g., MT4, MT5, ThinkTrader), assisting clients with navigation, troubleshooting, and product understanding.
 </li>
 <li>
 Manage client inquiries via email, phone, live chat, and CRM platforms, ensuring timely, accurate, and professional responses.
 </li>
 <li>
 Build strong client relationships by understanding their needs and proactively addressing issues to enhance satisfaction and retention.
 </li>
 <li>
 Collaborate with internal teams (Trading Operations, Payments, Compliance, IT) to resolve complex client cases efficiently.
 </li>
 <li>
 Maintain detailed and accurate records of client interactions and follow-ups using Salesforce or similar CRM systems.
 </li>
 <li>
 Analyze client feedback and trends to identify opportunities for service improvement and operational enhancements.
 </li>
 <li>
 Support the onboarding of new clients, including platform setup, account verification guidance, and product education.
 </li>
 <li>
 Achieve individual and team KPIs, including response times, CSAT, case resolution, and first-contact success.
 </li>
 <li>
 Identify opportunities to cross-sell or recommend relevant ThinkMarkets products based on client engagement and trading behaviour.
 
 
 </li>
 </ul>
 Key Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in Finance, Mathematics, Economics, or equivalent (mandatory), from a recognized university.
 </li>
 <li>
 Additional certifications in FX trading, financial markets, fintech, or risk are beneficial.
 </li>
 <li>
 Minimum of 4 years' experience in client services, account management, or trading support within FX/CFD or financial services.
 </li>
 <li>
 Strong understanding of FX, CFDs, commodities, indices, cryptocurrencies, and trading concepts such as leverage, margin, order types, and executions.
 </li>
 <li>
 Hands-on experience using or supporting platforms such as MT4, MT5, cTrader, ThinkTrader, or similar.
 </li>
 <li>
 Proficiency with Salesforce, CRM systems, live chat tools, and digital communication channels.
 </li>
 <li>
 Familiarity with ticketing and support tools such as Zendesk, Freshdesk, Intercom, or similar.
 </li>
 <li>
 Exposure to workflow and documentation tools such as JIRA, Confluence, or other BA/technical systems (preferred).
 </li>
 <li>
 Ability to work with dashboards, client analytics, or reporting tools is a strong advantage.
 </li>
 <li>
 Excellent spoken and written English; additional languages are a plus.
 </li>
 <li>
 Strong interpersonal skills with the ability to communicate clearly and professionally under pressure.
 </li>
 <li>
 Strong commercial awareness with the ability to spot opportunities, understand client lifetime value, and contribute to activation and retention strategies.
 </li>
 <li>
 High attention to detail and ability to manage competing priorities in a fast-paced, global environment.
 </li>
 <li>
 Strong problem-solving skills and a proactive attitude toward client service excellence.
 </li>
 <li>
 Ability to work shifts, including weekends and holidays.
 </li>
 </ul>
</div>

Client Support Analyst- FX / CFDs

<div>ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms.

We are looking for a dynamic and commercially minded Client Support Analyst who can deliver exceptional service while contributing to the company's growth. The ideal candidate will have a strong academic background in finance or mathematics, hands-on experience with trading platforms, the confidence to engage high-net-worth (HNW) clients, and exceptional communication skills.

Key responsibilities:
<ul>
<li>Serve as the primary point of contact for clients, ensuring a seamless and exceptional customer experience across all touchpoints.</li>
</ul><ul><li>Provide expert support on trading platforms (e.g., MT4, MT5, ThinkTrader), assisting clients with navigation, troubleshooting, and product understanding.</li>
</ul><ul><li>Manage client inquiries via email, phone, live chat, and CRM platforms, ensuring timely, accurate, and professional responses.</li>
</ul><ul><li>Build strong client relationships by understanding their needs and proactively addressing issues to enhance satisfaction and retention.</li>
</ul><ul><li>Collaborate with internal teams (Trading Operations, Payments, Compliance, IT) to resolve complex client cases efficiently.</li>
</ul><ul><li>Maintain detailed and accurate records of client interactions and follow-ups using Salesforce or similar CRM systems.</li>
</ul><ul><li>Analyze client feedback and trends to identify opportunities for service improvement and operational enhancements.</li>
</ul><ul><li>Support the onboarding of new clients, including platform setup, account verification guidance, and product education.</li>
</ul><ul><li>Achieve individual and team KPIs, including response times, CSAT, case resolution, and first-contact success.</li>
</ul><ul><li>Identify opportunities to cross-sell or recommend relevant ThinkMarkets products based on client engagement and trading behaviour.</li>
</ul>
Key Requirements
<ul>
<li>Bachelor's degree in Finance, Mathematics, Economics, or equivalent (mandatory), from a recognized university.</li>
</ul><ul><li>Additional certifications in FX trading, financial markets, fintech, or risk are beneficial.</li>
</ul><ul><li>Minimum of 4 years' experience in client services, account management, or trading support within FX/CFD or financial services.</li>
</ul><ul><li>Strong understanding of FX, CFDs, commodities, indices, cryptocurrencies, and trading concepts such as leverage, margin, order types, and executions.</li>
</ul><ul><li>Hands-on experience using or supporting platforms such as MT4, MT5, cTrader, ThinkTrader, or similar.</li>
</ul><ul><li>Proficiency with Salesforce, CRM systems, live chat tools, and digital communication channels.</li>
</ul><ul><li>Familiarity with ticketing and support tools such as Zendesk, Freshdesk, Intercom, or similar.</li>
</ul><ul><li>Exposure to workflow and documentation tools such as JIRA, Confluence, or other BA/technical systems (preferred).</li>
</ul><ul><li>Ability to work with dashboards, client analytics, or reporting tools is a strong advantage.</li>
</ul><ul><li>Excellent spoken and written English; additional languages are a plus.</li>
</ul><ul><li>Strong interpersonal skills with the ability to communicate clearly and professionally under pressure.</li>
</ul><ul><li>Strong commercial awareness with the ability to spot opportunities, understand client lifetime value, and contribute to activation and retention strategies.</li>
</ul><ul><li>High attention to detail and ability to manage competing priorities in a fast-paced, global environment.</li>
</ul><ul><li>Strong problem-solving skills and a proactive attitude toward client service excellence.</li>
</ul><ul><li>Ability to work shifts, including weekends and holidays.</li></ul></div>

S&P Global

About the Role: 
Grade Level (for internal use): 07
 
The Role: 
S&P Global Market Intelligence is seeking an Analyst for our NFC client support team. In this role, you will be responsible for handling client support questions over phone, email, and chat while also working with other internal teams to help clients get custom templates, custom research, produce client-facing webinars.
 
As an Analyst, you are the epitome of client support; providing exceptional customer service while showcasing vast knowledge about S&P Global Market Intelligence tools, our data, and the industries we cover. Professionals from the top financial institutions in the world will be asking you to figure out the things that they cannot figure out on their own.
 
The Impact: 
The NFC Client Operations team is the main touchpoint for most of our APAC TMT, Energy & Metals sector focused clients. As an Analyst, you serve as the “face” of the company. Going above and beyond in our service offering is where this team adds value.
 
If selected for the NFC Client Support role, you will leverage your strong relationship building skills and exceptional customer service attitude to answer incoming client questions and respond to requests. You will also strive to constantly offer guidance and additional perspective to help our clients maximize their use of our product suite.
 
The Career Opportunity: 
If you’re a self-starter who’s ready for the challenge of becoming a subject matter expert on the S&P Global Media product offerings, this could be the right opportunity for you. Over time, the Analyst will take on additional responsibilities, including writing data dispatches, fulfilling data requests from our internal News team, producing webcasts on the media industry and working with our internal template team to add value to our excel models.. The role as an NFC Client Support Analyst offers great exposure to many other internal departments, and opens doors for tremendous career opportunities with S&P Global.
 
The Team / The Business: 
To ensure that our clients have partners to support them in their success, S&P Global’s Client Operations Analysts leverage their exceptional customer service skills to build relationships with clients and help them get the most out of our business intelligence tools.
 
Requirements: 
Strong problem solving/critical thinking skills
 Passion for client support
 Attention to detail and ability to multi-task
 Excellent verbal and written communication skills
 Microsoft Excel skills
 
Our Hiring Manager says: 
We are a hard-working but relaxed team. We strive to be best in-class for support and have the survey scores to back it up. We are looking for self-starters and people who are looking to constantly push themselves and solve problems thinking critically. If you don’t have a thirst to be continuously learning and being involved in various projects, this job is not for you.
 
The Role: 
S&P Global Market Intelligence is seeking an Analyst for our NFC client support team. In this role, you will be responsible for handling client support questions over phone, email, and chat while also working with other internal teams to help clients get custom templates, custom research, produce client-facing webinars.
 
As an Analyst, you are the epitome of client support; providing exceptional customer service while showcasing vast knowledge about S&P Global Market Intelligence tools, our data, and the industries we cover. Professionals from the top financial institutions in the world will be asking you to figure out the things that they cannot figure out on their own.
 
The Impact: 
The NFC Client Operations team is the main touchpoint for most of our APAC TMT, Energy & Metals sector focused clients. As an Analyst, you serve as the “face” of the company. Going above and beyond in our service offering is where this team adds value.
 
If selected for the NFC Client Support role, you will leverage your strong relationship building skills and exceptional customer service attitude to answer incoming client questions and respond to requests. You will also strive to constantly offer guidance and additional perspective to help our clients maximize their use of our product suite.
 
The Career Opportunity: 
If you’re a self-starter who’s ready for the challenge of becoming a subject matter expert on the S&P Global Media product offerings, this could be the right opportunity for you. Over time, the Analyst will take on additional responsibilities, including writing data dispatches, fulfilling data requests from our internal News team, producing webcasts on the media industry and working with our internal template team to add value to our excel models.. The role as an NFC Client Support Analyst offers great exposure to many other internal departments, and opens doors for tremendous career opportunities with S&P Global.
 
The Team / The Business: 
To ensure that our clients have partners to support them in their success, S&P Global’s Client Operations Analysts leverage their exceptional customer service skills to build relationships with clients and help them get the most out of our business intelligence tools.
 
Requirements: 
Strong problem solving/critical thinking skills
 Passion for client support
 Attention to detail and ability to multi-task
 Excellent verbal and written communication skills
 Microsoft Excel skills
 
Our Hiring Manager says: 
We are a hard-working but relaxed team. We strive to be best in-class for support and have the survey scores to back it up. We are looking for self-starters and people who are looking to constantly push themselves and solve problems thinking critically. If you don’t have a thirst to be continuously learning and being involved in various projects, this job is not for you.
 
About S&P Global Market Intelligence
 
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
For more information, visit www.spglobal.com/marketintelligence .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
Job ID: 323673
 Posted On: 2025-12-22
 Location: Islamabad, Pakistan

Associate, Client Support (NFC)

MillsHill Recruitment Limited

2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growing MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. As 2nd Line Service Desk Analyst you will be a natural troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and as such you will be comfortable working in a pressurised yet fun and dynamic environment. Along side your technical competency you will be an outstanding communicator driven by client satisfaction and top class levels of customer service. This is an office based role with occasional customer site visits across London. 2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

2nd Line Support Analyst - Managed Services

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 07
 
 
 
 The Role
 
 
 
 S&amp;P Global Market Intelligence is seeking an
 
 Analyst
 
 for our Technology, Media &amp; Telecommunications (TMT) product support team. In this role, you will be responsible for handling client support questions over phone, email, and chat while also working with other internal teams to help clients get custom templates, meet research needs and occasionally produce client-facing webinars.
 
 
 As an Analyst, you are the epitome of client support; providing exceptional customer service while showcasing vast knowledge about S&amp;P Global Market Intelligence tools, our data, and the industries we cover. Professionals from the top financial institutions in the world will be asking you to figure out the things that they cannot figure out on their own.
 
 
 
 The Impact
 
 
 
 The TMT Product Operations team is the main touchpoint for most of our Media sector focused clients. As an Analyst, you serve as the &ldquo;face&rdquo; of the company. Going above and beyond in our service offering is where this team adds value.
 
 
 If selected for the TMT Analyst role, you will leverage your strong relationship building skills and exceptional customer service attitude to answer incoming client questions and respond to requests. You will also strive to constantly offer guidance and additional perspective to help our clients maximize their use of our product suite.
 
 
 
 The Career Opportunity
 
 
 
 If you&rsquo;re a self-starter who&rsquo;s ready for the challenge of becoming a subject matter expert on the S&amp;P Global Media product offerings, this could be the right opportunity for you. Over time, the Analyst will take on additional responsibilities within the team, including working with our internal research and editorial teams, producing webcasts on the media industry and working with our internal template team to add value to our excel models.. The role as a Product Operations Analyst offers great exposure to many other internal departments, and opens doors for tremendous career opportunities with S&amp;P Global.
 
 
 
 The Team / The Business
 
 
 
 To ensure that our clients have partners to support them in their success, S&amp;P Global&rsquo;s Product Operations Analysts leverage their exceptional customer service skills to build relationships with clients and help them get the most out of our business intelligence tools.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong problem solving/critical thinking skills
 </li>
 <li>
 Passion for client support
 </li>
 <li>
 Attention to detail and ability to multi-task
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Microsoft Excel skills
 
 
 </li>
 </ul>
 
 Our Hiring Manager Says
 
 
 
 We are a hard-working but relaxed team. We strive to be best in-class for support and have the survey scores to back it up (Media was the top industry for surveys scores last year). We are looking for self-starters and people who are looking to constantly push themselves and solve problems thinking critically. If you don&rsquo;t have a thirst to be continuously learning about the industry and keeping up to date on recent events and the major players, this job is not for you.
 
 
 
 About S&amp;P Global Market Intelligence
 
 
 
 At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
 For more information, visit www.spglobal.com/marketintelligence.
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Mission
 
 
 
 Advancing Essential Intelligence.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
 
 
 Job ID:
 
 323466
 
 
 
 Posted On:
 
 2025-12-22
 
 
 
 Location:
 
 Islamabad, Pakistan
</div>

Associate-Client Support (TMT)

About the Role: 
Grade Level (for internal use): 07
 
The Role: 
S&P Global Market Intelligence is seeking an Analyst for our Technology, Media & Telecommunications (TMT) product support team. In this role, you will be responsible for handling client support questions over phone, email, and chat while also working with other internal teams to help clients get custom templates, meet research needs and occasionally produce client-facing webinars.
 
As an Analyst, you are the epitome of client support; providing exceptional customer service while showcasing vast knowledge about S&P Global Market Intelligence tools, our data, and the industries we cover. Professionals from the top financial institutions in the world will be asking you to figure out the things that they cannot figure out on their own.
 
The Impact: 
The TMT Product Operations team is the main touchpoint for most of our Media sector focused clients. As an Analyst, you serve as the “face” of the company. Going above and beyond in our service offering is where this team adds value.
 
If selected for the TMT Analyst role, you will leverage your strong relationship building skills and exceptional customer service attitude to answer incoming client questions and respond to requests. You will also strive to constantly offer guidance and additional perspective to help our clients maximize their use of our product suite.
 
The Career Opportunity: 
If you’re a self-starter who’s ready for the challenge of becoming a subject matter expert on the S&P Global Media product offerings, this could be the right opportunity for you. Over time, the Analyst will take on additional responsibilities within the team, including working with our internal research and editorial teams, producing webcasts on the media industry and working with our internal template team to add value to our excel models.. The role as a Product Operations Analyst offers great exposure to many other internal departments, and opens doors for tremendous career opportunities with S&P Global.
 
The Team / The Business: 
To ensure that our clients have partners to support them in their success, S&P Global’s Product Operations Analysts leverage their exceptional customer service skills to build relationships with clients and help them get the most out of our business intelligence tools.
 
Requirements: 
Strong problem solving/critical thinking skills
 Passion for client support
 Attention to detail and ability to multi-task
 Excellent verbal and written communication skills
 Microsoft Excel skills
 
Our Hiring Manager says: 
We are a hard-working but relaxed team. We strive to be best in-class for support and have the survey scores to back it up (Media was the top industry for surveys scores last year). We are looking for self-starters and people who are looking to constantly push themselves and solve problems thinking critically. If you don’t have a thirst to be continuously learning about the industry and keeping up to date on recent events and the major players, this job is not for you.
 
About S&P Global Market Intelligence
 
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
For more information, visit www.spglobal.com/marketintelligence .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
Job ID: 323466
 Posted On: 2025-12-22
 Location: Islamabad, Pakistan

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