client support analyst

BM TECHNOLOGIES

<div><p><b>Position Purpose:</b><br>
This position will be responsible for helping School Administrators who reach out to Client Support via phone calls, emails and/or FAQ tickets for assistance. Our mission is to provide excellent service that is so exceptional that our customers will refer us to someone they know and will stay with us for life. The Client Support Analyst acts as a trusted partner for our internal and external clients and is responsible for handling client questions, comments, and concerns. The applicant&rsquo;s goal is to provide positive experiences, enhancing the relationship with the client. In this role, you will ensure customer satisfaction by addressing their needs, resolving issues, and helping them maximize the value of our products or services. The ideal candidate is a proactive problem solver with exceptional interpersonal skills and a passion for delivering outstanding customer experiences.</p>
<div><b>
Primary Responsibilities:</b><br>
<ul><li>Able to successfully assist with all call types, including:</li></ul>
o File/wire status<br>
o Technical file troubleshooting issues<br>
o Stop payment &amp; reversal requests<br>
o Student profile/refund inquiries<br>
o Assist with Admin password resets (for BMAS, eTrain and/or, Storefront)<br>
o Client profile and/or Email distribution lists updates<br>
o General Change Request knowledge to assist with IP Address updates, updating school&rsquo;s bank account for returns, logo, add/remove a service, etc.<br>
o Assist with various School Admin inquiries<br>
<ul><li>Able to work FAQ tickets (Bugzilla, Oracle, etc.), provide phone support and provide team support</li><li>Able to assist with some Client Support Inbox emails (Stop payments, student inquiries, Admin password resets, etc.)</li><li>Team &lsquo;player&rsquo; and motivator &ndash; places the importance of the team over self</li><li>Other duties as assigned</li></ul></div>
<div><b>
Authority, Impact, Risk:</b><br>
<ul><li>Failure to complete documents accurately and timely could impact legality and collectability and result in negative audits both internal and external and potential fines.</li><li>Timely follow up on documentation and close coordination with all parties involved in the client&rsquo;s experience is critical, failure to deliver on time could result in customer dissatisfaction and reputational risk.</li><li>Exercises good judgment that balances risk to customers when making decisions.</li></ul><br>
<b>
Key Relationships:</b><br>
<ul><li>Client Support Manager, Managing Director &ndash; General Banking, Market Executive and Higher Education Sales Executive.</li></ul></div>
<div><b>
Managerial Accountability:</b><br>
<ul><li>N/A</li></ul></div><div><br>
<b>
Working Conditions:</b><br>
<ul><li>The incumbent while performing the duties this position spends time writing, typing, speaking, listening, lifting (up to 20 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception, and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.</li><li>Ability to work under tight timeframes and deadlines.</li><li>Excellent verbal and written communication.</li></ul></div>
<div><b>
Time Allocation:</b><br>
<ul><li>Client Support and Resolution&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;.&hellip;..70%</li><li>Data Analysis and Research&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;..10%</li><li>Documentation and Training&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;10%</li><li>System Monitoring&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;5%</li><li>Other Duties&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;..5%</li></ul></div>
<p><b>
Job Specifications:</b><br>
Position adheres to confidentiality policy, code of ethics and knowledge of Bank Secrecy Act and best practices and other pertinent Regulatory laws and regulations.</p>
<div><b>
Required:</b><br>
<ul><li>2+ years Exceptional Customer Service experience required</li><li>Excellent and effective communication skills with ability to be concise, clear, and consistent.</li><li>Exceptional listening skills</li><li>Strong organizational skills with attention to detail and proven ability to multi-task and prioritize.</li><li>Team player attitude and approach to work</li><li>Enjoys challenges and can adapt in a fast-paced, demanding and rapidly changing environment</li><li>Tech savvy, especially with Oracle, and Microsoft Office products (Outlook, Teams, Excel, Word, etc.)</li></ul>
o 1-2 years&rsquo; experience with Microsoft Office<br>
<ul><li>Ability to exercise judgment and resolve problems independently, but know when to escalate questions to management while always adhering to policy guidelines</li><li>Learns quickly and can handle the pressure from an upset customer or meeting tight deadline</li><li>Work collaboratively with the team and other departments to address/resolve customer concerns</li><li>Strong organizational skills that reflect ability to independently perform, prioritize and execute multiple tasks and complex projects seamlessly with competing priorities and deadlines</li><li>Thrives in collaborative, team environments</li><li>Flexible with a willingness to jump in wherever required and manage multiple priorities at once</li><li>Excellent judgment, and decision-making skills</li><li>Composure when faced with difficult or demanding situations and/or personalities and shifts in priorities and/or tasks</li><li>Work independently to complete tasks while maintaining a good working relationship with fellow colleagues</li><li>Superior knowledge retention and ability to apply knowledge to different avenues of the work environment</li><li>Possess the natural ability to lead and mentor fellow team members.</li></ul></div>
<div><b>
Preferred:</b><br>
<ul><li>Banking experience a plus</li><li>Minimum of 1-year BMAS system knowledge</li><li>Minimum of 1-year knowledge of Refund Disbursement Processes</li></ul></div>
<p><b>
Risk Management Requirements:</b><br>
Understands and adheres to Workplace Policies, Code of Conduct, privacy, and information security guidelines. Understands and adheres to Anti-Money Laundering, Bank Secrecy Act, and Compliance with the USA PATRIOT Act policies and procedures applicable to position, completing any supporting requirements within defined timeframes. Acts within authorized limits and delegated authorities and role applicable policies and procedures. Follows processes and controls to protect shareholder interests. Mitigates risk to the bank and customers by following all applicable security procedures.</p><div><b>
Join Our Team&mdash;Where Values Drive Excellence in Client Support!</b></div>
<div>
As part of our ongoing commitment to strategic focus and accountability, First Carolina Bank &amp; BM Technologies, Inc. are guided by our core values: <b>Intentional, Responsive, Enterprising, and Considerate</b>. These tenets shape our interactions and set clear expectations for customers, employees, and shareholders&mdash;ensuring every relationship is built on trust and excellence.</div><br>
<div></div>
<div>
We&rsquo;re seeking a <b>Client Support Analyst I</b> to help us deliver exceptional service, build lasting relationships, and support our mission.</div><br>
<div></div>
<div><b>
Why You&rsquo;ll Love This Role</b></div>
<ul><li>
Collaborate with a supportive, harmony-seeking team in a dynamic, fast-paced environment</li><li>
Build positive relationships and serve others through your work</li><li>
Apply your attention to detail to ensure accuracy, compliance, and risk management</li><li>
Enjoy a thoughtful, structured approach to problem-solving while adapting to evolving priorities</li><li>
Lead by example, sharing expertise and supporting others to succeed</li></ul><br>
<div></div>
<div><b>
What Makes You a Great Fit</b></div>
<ul><li>
Cooperative, empathetic, and people-oriented; harmony-seeking and collaborative</li><li>
Comfortable working on a team and building consensus; places team above self</li><li>
Selfless, supportive, and cautious with risk; exercises good judgment balancing risk to customers</li><li>
Passionate about helping others and making a difference; thrives in service-oriented environments</li><li>
Experience in client support, banking, or related fields preferred</li></ul><br>
<div></div>
<div><b>
Qualifications</b></div>
<ul><li>
2+ years of exceptional customer service experience required</li><li>
Excellent and effective communication skills; concise, clear, and consistent</li><li>
Exceptional listening skills and strong organizational skills with attention to detail</li><li>
Proven ability to multi-task and prioritize in a fast-paced, demanding environment</li><li>
Tech savvy, especially with Oracle and Microsoft Office products (Outlook, Teams, Excel, Word)</li><li>
Ability to exercise judgment and resolve problems independently, escalating when needed</li><li>
Enjoys challenges and adapts quickly to changing priorities</li><li>
Team player attitude and approach to work; thrives in collaborative environments</li><li>
Banking experience a plus; BMAS system and refund disbursement process knowledge preferred</li></ul><br>
<div></div>
<div><b>
Benefits</b></div>
<ul><li>
Competitive total compensation</li><li>
Comprehensive health, dental, and vision insurance</li><li>
Retirement savings plans with company match</li><li>
Paid time off and holidays</li><li>
Professional development and training opportunities</li><li>
Employee assistance programs</li><li>
Opportunities to participate in community service and outreach</li></ul><br>
<div></div>
<div><b>
Risk Management Requirements</b></div>
<ul><li>
Understands and adheres to workplace policies, code of conduct, privacy, and information security guidelines</li><li>
Follows all applicable security procedures and regulatory requirements (Anti-Money Laundering, Bank Secrecy Act, USA PATRIOT Act)</li><li>
Acts within authorized limits and role-specific policies and procedures</li></ul><div><br>
<b>
Our Core Values</b></div>
<ul><li><b>
Enterprising: </b>We have a do-business attitude and are extremely resourceful in finding ways to work with customers. You&rsquo;ll be empowered to solve problems, support clients, and seek innovative solutions in every interaction.</li><li><b>
Intentional: </b>We do what we say we are going to do, and we are thoughtful about the impacts of our actions, both internally and externally. You&rsquo;ll be trusted to follow through, adhere to processes, and ensure every detail is handled with care and precision.</li><li><b>
Responsive: </b>We strive for frictionless banking experiences, answering the bell directly and quickly, and working to exceed expectations in every service level. You&rsquo;ll provide timely support, resolve inquiries efficiently, and help clients maximize the value of our products and services.</li><li><b>
Considerate: </b>We lean into community needs in the markets we serve and conduct ourselves professionally in every interaction&mdash;with customers, shareholders, coworkers, and regulators. You&rsquo;ll contribute to a positive, collaborative team environment and demonstrate empathy and respect in all you do.</li></ul><br>
<div></div>
<div><b>
Apply today and help us deliver client support that sets the standard for our industry!</b></div><br>
<div></div>
<div>
#ClientSupport #BankingJobs #RaleighJobs #NorthCarolinaCareers #Teamwork #Service #RiskManagement #PeopleFirst #JoinOurTeam</div></div>

Client Support Analyst I

RLDatix

<div><p><b>Service Desk Analyst | Client Support | Riyadh | In-Office/Hybrid</b></p>
<p>
RLDatix (RLD) is on a mission to help raise the standard of care&hellip;everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.</p>
<p>
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare&hellip;every day.</p>
<p>
We&rsquo;re searching for a Riyadh, KSA-based Service Desk Analyst to join our Global Support team, so that we can ensure our clients successfully utilize our GRC software to drive patient safety and operational efficiency. The Service Desk Analyst will serve as the primary technical point of contact for our healthcare clients to maintain exceptional customer satisfaction and support our global mission of safer care.</p>
<h3 class="jobSectionHeader"><b>
How You&rsquo;ll Spend Your Time</b></h3>
<ul>
<li><p>Review and diagnose customer support cases on the service management portal to identify root causes and recommend timely solutions.</p>
</li><li><p>Communicate and manage client expectations effectively throughout the resolution process in order to foster positive relationships and ensure clear progress updates.</p>
</li><li><p>Troubleshoot and configure RLDatix products and system settings to resolve technical issues and implement basic workarounds.</p>
</li><li><p>Travel and collaborate with clients at their sites across the GCC &amp; MEA in order to provide crucial hypercare and go-live support.</p>
</li><li><p>Document and update service interactions and internal knowledge bases to share best practices and continuously improve support procedures.</p><br>
</li></ul><p></p><h3 class="jobSectionHeader"><b>What Kind of Things We&rsquo;re Most Interested in You Having</b></h3>
<ul>
<li><p>Minimum 1 year of experience in a technical support role or related experience.</p>
</li><li><p>Proven success in diagnosing and resolving complex user application issues in a fast-paced environment.</p>
</li><li><p>In-depth knowledge on how to apply IT troubleshooting methodologies within a service desk ticketing system.</p>
</li><li><p>Ability to travel frequently to client sites within GCC &amp; MEA.</p>
</li><li><p>Sincere interest in healthcare IT, patient safety, and governance, risk, and compliance (GRC) systems.</p>
</li><li><p>A knack for working collaboratively within a globally dispersed support team.</p>
</li><li><p>Strong proficiency in English language, with Arabic language fluency preferred.</p>
</li></ul><p>By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.</p>
<p>
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.</p>
<p>
As part of RLDatix&rsquo;s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don&rsquo;t hesitate to send a note to accessibility@rldatix.com.</p>
<p>
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.</p></div>

Service Desk Analyst

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
Join our dynamic Custody Client Facing Team as a Client Service Analyst, where you'll play a pivotal role in overseeing the operational management and control of daily workflows. Your expertise will ensure efficient and effective service delivery, driving client satisfaction and operational excellence. Be part of a team that values precision, reliability, and client-centric solutions, and contribute to our mission of delivering unparalleled custody services.</p><p>
As a Client Service Analyst within Custody CFT, you will support manage management and control of the daily workflow, ensuring efficient and effective service delivery.<br>
</p><p><b>Job Responsibilities:</b></p><ul>
<li>Manage the workflow through the life cycle of Trades, Cash, FX, Corporate Action and Income products</li>
<li>Operationally manage and control the daily workflow within the Custody Client Facing team</li>
<li>Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning</li>
<li>Ensure all daily controls and client query management are completed and signed off, including client service inquiry resolution, cash and stock break, event management, as well as all key metrics are produced as required</li>
<li>Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization</li>
<li>Conduct ongoing review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities</li>
<li>Contribute to the strategic development of Global Custody products, Global Custody Client Facing team organization</li></ul><p>
Required qualifications, skills and capabilities:
</p><ul><li>Operational subject matter expertise in Settlements, Trade Support, Cash, Asset Servicing, Reconciliation, Risk and Control, and Custody</li>
<li>Strong ability to learn ongoing stream of new markets, products, and processes</li>
<li>Strong risk and control awareness, including ability to effectively prioritize workloads and work to critical deadlines</li>
<li>Confident communication skills in all mediums to both internal and external clients</li>
<li>Strategic thinking; Able to review and implement process improvements</li>
<li>Bachelor&rsquo;s degree or equivalent</li>
<li>Proficient in Microsoft Office products including Word, Excel, Access, and Outlook</li></ul><p>
</p><p></p><b>ABOUT US</b><div><br>
<p>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.<br>
<br>
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p></div><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Client Services Analyst

Citi

<div><h2 class="jobSectionHeader"><b>Discover your future at Citi</b></h2>
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p>The Client Services Marketing organization aims to create awareness and drive new business opportunities with our institutional clients through client stories and experiences such as strategic events, sales enablement, and consistent client outreach partnered with differentiating client-centric content.</p><p></p><p>
The Client Services Marketing Analyst is an entry-level role that will have the opportunity to work within each of the pillars of the Client Services Marketing organization, providing support to the teams and effectively across the organization during peaks in the business, as needed.</p><p></p><p>
The six pillars of Client Services Marketing:</p><ul><li>
Client Advocacy &amp; Experience</li><li>
Client Outreach &amp; Digital Platforms</li><li>
Global Field &amp; Client Marketing</li><li>
Product, Segment, and Go-to-Market Marketing</li><li>
Governance</li><li>
Strategy and Delivery</li></ul><p></p><p><b>
Role and Responsibilities include, but are not limited to:</b></p><ul><li>
Collect and synthesize feedback from stakeholders, and overseeing implementation of said feedback</li><li>
Generate reports and slides to document business status and milestones</li><li>
Develop marketing materials to support sales enablement and strategic events</li><li>
Oversee upgrades to digital platforms and help with the implementation of new MarTech</li><li>
Analyze methodologies and processes to identify opportunities to improve efficiencies while adhering to policies</li><li>
Collaborate with the different teams to complete deliverables in a timely manner and according to stakeholder expectations</li><li>
Help the Client Services Marketing organization reach our goals while aligning to our business priorities</li></ul><p></p><p><b>
Skills and Competencies</b></p><ul><li>
Proficiency in the Microsoft Office suite</li><li>
Project Management skills, including time management and the ability to prioritize tasks accordingly</li><li>
Excellent writing and communication skills and the ability to engage across the team and with senior leaders</li><li>
Critical thinking and strategic articulation of ideas</li><li>
Outcome oriented</li><li>
Experience with the Adobe Creative Suite preferred</li></ul><p></p><p>
-</p><p><b>
Job Family Group:
</b></p>Marketing<p>
-</p><p><b>
Job Family:</b></p>
In-Business Marketing<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Primary Location:</b></p>
New York New York United States<p>
-</p><p><b>
Primary Location Full Time Salary Range:</b></p>
$64,350.00 - $85,520.00<p><br>
In addition to salary, Citi&rsquo;s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental &amp; vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.</p><p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><b>
Anticipated Posting Close Date:</b></p>
Oct 31, 2025<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Client Services Marketing Analyst

<div><b>JOB DESCRIPTION</b><br>
<div>
If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.<br>
<br>
As a Client Service Delivery Analyst within JPMorganChase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will apply your knowledge of our products and services to resolve issues and enhance client relationships. Your ability to plan and manage your work, coupled with your developing skills in strategic planning, digital literacy, and process automation, will be crucial in achieving operational objectives. Your role will also involve collaborating with internal stakeholders, mitigating conflicts, all while maintaining a keen awareness of fraud prevention strategies.<br>
<br>
<b>Job responsibilities</b></div><div>
<ul><li>Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.</li>
<li>Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.</li>
<li>Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.</li>
</ul></div><div><b>Required qualifications, capabilities, and skills</b></div><div>
<ul><li>Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.</li>
<li>Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.</li>
<li>Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.</li>
</ul></div><div><b>Preferred qualifications, capabilities, and skills</b></div><div>
<ul><li>Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.</li>
<li>Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences.</li>
<li>Developing ability to apply cultural intelligence and data &amp; tech literacy for effective engagement with diverse clients and innovative solutions.</li>
<li>Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making.</li>
</ul></div><b>ABOUT US</b><div><br>
<p>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.<br>
<br>
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p></div><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Client Service Analyst

Georgia Department of Corrections

<div><div><div><div><div><b>JOB CODE</b></div> <div><b>TITLE</b></div> <div><b>POSITION #</b></div> <div><b>POSITION</b></div> <div><b>POSTING</b><br>
<b>BEGIN</b></div> <div><b>POSTING</b><br>
<b>END</b></div>
</div><br>
</div><div><div><div>GSP133</div> <div>Busi Support Analyst Spv</div> <div>00148278</div> <div>Unclassified</div> <div>10/24/2025</div> <div>11/2/2025</div>
</div><br>
</div></div><div><div><div><div><b>Jobcode:</b></div> <div>GSP133</div>
</div><br>
<div><div><b>Jobtitle:</b></div> <div>Busi Support Analyst Spv</div>
</div><br>
<div><div><b>Job Category:</b></div> <div>Georgia Correctional Industries</div>
</div><br>
<div><div><b>Entry Salary:</b></div> <div>$56,310.72</div>
</div><br>
<div><div><b>Pay Grade Max:</b></div> <div>$91,043.76</div>
</div><br>
<div><div><b>Minimum
</b><br>
<b>Qualification:</b></div> <div>Associate degree in communication, English, or public relations from an accredited college or university and four (4) years of experience related to area of assignment.
<br>
<br>
or
<br>
<br>
one (1) year of experience required at the lower level Busi Support Analyst 3 (GSP132)</div>
</div><br>
<div><div><b>Preferred
</b><br>
<b>Qualification:</b></div> <div><li>Three years food service experience
</li><br>
<li>Familiar with SS1 and S2K
</li><br>
<li>Have a Servsafe Certificate</li></div>
</div><br>
<div><div><b>Note:</b></div> <div>An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.</div>
</div><br>
</div></div><div><div><div><div><b>Location Name:</b></div> <div>Georgia Correctional Industries
</div></div><br>
<div><div><b>Address1:</b></div> <div>Food Distribution Unit
</div></div><br>
<div><div><b>Address2:</b></div> <div>800 Abattior Road
</div></div><br>
<div><div><b>City:</b></div> <div>Milledgeville </div><div><b>Zipcode:</b></div> <div>31061
</div></div><br>
<div><div><b>County:</b></div> <div>BALDWIN COUNTY<br>
</div></div><br>
</div></div><br>
<div><div><div><div><b>Contact Name:</b></div> <div>Jan Preston
</div></div><br>
<div><div><b>Contact Phone#:</b></div> <div>478-973-4749
</div></div><br>
<div><div><b>Contact Email ID:</b></div> <div>gci.jobs@gdc.ga.gov
</div></div><br>
<div><div><b>Comments:</b></div> <div>Submit a State of Georgia application to the email address listed. Resumes are used as supporting documentation only and cannot be used in lieu of application</div></div></div></div></div><p></p>

Busi Support Analyst Spv

London Stock Exchange Group

<p>Senior Customer Support Analyst, Regulatory Reporting page is loaded Senior Customer Support Analyst, Regulatory Reporting Apply locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id R<p>Post Trade Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with operational risk and trade processing (e.g. reconciliations, data solutions, regulatory reporting and trade confirmation services).</p><p>The Customer Support Analyst will work on a customer helpdesk supporting users at tier 1 banks, hedge funds, and other financial institutions. The candidate will also support internal infrastructure systems as well as liaising and coordinating work with the data centre staff, as Regulatory Reporting is a hosted solution.</p><p>Enter the key responsibilities of the role:</p><ul><li>As a Regulatory Reporting helpdesk team member, we respond efficiently to customer queries and carry out Tier 1 investigation of reported problems in accordance with SLAs. Tickets are handled via the Customer Portal which is hosted in Salesforce.</li><li>We raise defects to the internal relevant teams when needed while keeping ownership of client cases and keeping customers informed of the progress</li><li>Be or become highly knowledgeable in the relevant business domains</li><li>Send service notifications and broadcast communications to users</li><li>Collaborate well with all other internal teams responsible for the business solutions supported by the team - development, QA, professional services, solutions</li><li>Working with the Head of Support and Client Services Team Lead to continue to find ways to improve the level of customer service</li><li>Internal infrastructure administration - helping to administer the team's case management module used for tracking helpdesk tickets, application lifecycle management, and project management tasks, etc.</li><li>Keep the internal documentation up to date.</li></ul><p>Enter the essential experience and skills required:</p><ul><li>2-3 years' experience on a helpdesk or similar client-facing role</li><li>A Client Centric approach, with good customer-facing telephone/email capabilities</li><li>Superb communication and collaborative skills with both clients and internally</li><li>Good knowledge of SQL (specific SQL Server experience is best)</li><li>Basic understanding of networking including FTP/SFTP.</li><li>Previous experience with JIRA/Confluence/Service Now</li><li>Proficient in English language - reading, speaking, listening, writing</li></ul><p>Nice to have:</p><ul><li>Post-trade processing for equities, equity derivatives and other instruments. Knowledge in reconciliations and/or transaction reporting and reconciliations.</li><li>Regulation, MiFIR / EMIR experience</li></ul><p>We are looking for intellectually curious people, interested in the bigger picture of how technology industry is evolving, ready to ask difficult questions and understand potentially complicated scenarios. If you are a forward thinker and problem solver, this is the place to be as will be supporting you to fast forward your career.</p><p>Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.</p><p>LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.</p><p>Our purpose is the foundation on which our culture is built. Our values of <b>Integrity, Partnership </b>, <b>Excellence </b>and <b>Change </b>underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.</p><p>Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.</p><p>We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.</p><p>You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence . Colleagues can get involved through fundraising and volunteering.</p><p>LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.</p><p>Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, <u>your rights and how to contact us as a data subject .</u></p><p>If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.</p></p> HOW TO APPLY? <p>If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us.</p><p>If there is nothing that currently suits you, feel free to send us your Resume/CV</p> About Us <p>LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.</p> Our organisation <p>Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions</p> Where we work <p>LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more</p><img src="https://www.jobg8.com/Tracking.aspx?h%2fEKyPWqydOiogAHuJSTxb6iCoB90WjQq" width="0" height="0" />

Senior Customer Support Analyst, Regulatory Reporting

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