client support analyst

Booz Allen Hamilton

<div>All-Source Support Analyst
The Opportunity:
Do you find yourself constantly looking for more and better information? Do you want a job where you can use your knowledge and research skills to improve national security? Never has the role of an all-source analyst been so meaningful. More connected devices, larger storage capacity, and faster connections have resulted in an explosion of available information. The problem facing the intelligence community is no longer how to get more data &ndash; it&rsquo;s understanding how to turn the data they have into answers. That&rsquo;s where you come in. With critical thinking and flexibility, you quickly seek out the accurate data sources, sift through the raw data, and turn it into valuable intelligence. If you have strong analytical skills and a problem-solving mindset, we have an opportunity to use those skills to protect our national security and inform our defense policymakers.
As an All-Source Support Analyst on our team, you&rsquo;ll explore new data sources, create effective queries, and combine information from disparate sources to help your client understand their mission and operational landscape. You&rsquo;ll validate information and apply client tradecraft as you build assessments for DoD customers. This is a chance to grow your expertise and develop new skills in strategic all source regional analysis to inform DoD customers and share your methodologies with other analysts. We focus on growing as a team to deliver the best support to our customers, so you&rsquo;ll have resources for mentoring and learning new skills and tools. Join us as we provide the right information at the right time to support the critical needs of our warfighters and nation's leaders.
Join us. The world can&rsquo;t wait.
You Have:<ul><li>
3+ years of experience with research and analysis</li><li>
3+ years of experience working with MSS and AIDP</li><li>
Experience with the Western Hemisphere AOR</li><li>
Knowledge of CIP COP</li><li>
Knowledge of the DoD, wider IC, and Combatant Command environments</li><li>
Active TS/SCI clearance; willingness to take a polygraph exam</li><li>
HS diploma or GED</li></ul>
Nice If You Have:<ul><li>
3+ years of experience as a strategic all-source intelligence analyst</li><li>
Experience with data analytics, analysis, and visualization and Microsoft tools</li><li>
Experience with MIDB</li><li>
Experience with order-of-battle or military capability analysis</li><li>
Knowledge of the intelligence cycle</li><li>
Ability to leverage a willingness to learn</li><li>
Possession of excellent interpersonal skills</li><li>
Possession of excellent verbal and written communication skills, including briefing</li><li>
TS/SCI clearance with a polygraph</li></ul>
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen&rsquo;s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual&rsquo;s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen&rsquo;s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model 
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.<ul><li>
Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.</li><li>
Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.</li><li>
Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.</li></ul>
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.</div>

All-Source Support Analyst

Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 The Division
 
 
 
 Club Caddie (A Jonas Company) is a comprehensive, cloud-based golf course management platform designed to help golf clubs, resorts, country clubs, and multi-course operators manage their entire operation through one integrated system. Built by golf industry professionals, the platform combines tee sheet management, point-of-sale systems, online reservations, member management, event coordination, inventory tracking, reporting, marketing tools, websites, and mobile applications into a single easy-to-use solution. One of Club Caddie&rsquo;s biggest strengths is its all-in-one approach, allowing golf facilities to streamline operations, improve customer experience, increase efficiency, and drive revenue growth without relying on multiple disconnected systems. The software is hosted on Microsoft Azure, enabling secure cloud access from anywhere, while also offering customizable features, detailed analytics, automated member billing, mobile ordering, customer engagement tools, and integrations with major tee-time marketplaces. With regular product updates, strong customer support, and technology tailored specifically for the golf industry, Club Caddie has positioned itself as a modern and scalable solution for golf business management.
 
 
 
 Division Link:
 
 https://clubcaddie.com/
 
 
 
 The Position
 
 
 
 We are seeking an enthusiastic, career-oriented Customer Support Analyst with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, and a customer-first mindset. This role involves troubleshooting and resolving customer issues for clients using our Club/Gold Software product, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi or Islamabad office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer Support &amp; Issue Resolution: Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.
 </li>
 <li>
 Technical Troubleshooting &amp; Escalation: Act as a Tier 1 and Tier 2 support level for complex technical issues.
 </li>
 <li>
 Cross-Team Collaboration: Collaborate with Development, QA, and other departments
 </li>
 <li>
 Documentation &amp; Tracking: Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.
 </li>
 <li>
 Service-Related Support: Support clients with service inquiries, membership upgrades, event bookings, and other client needs to ensure smooth service delivery and customer satisfaction.
 </li>
 <li>
 Monitor &amp; Improve Satisfaction: Proactively monitor and track client feedback and service-related issues to identify areas of improvement and take action to enhance user experience.
 </li>
 <li>
 Time Management &amp; Prioritization: Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.
 </li>
 <li>
 Ownership &amp; Accountability: Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Communication Skills: Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.
 </li>
 <li>
 Technical Proficiency: Strong working knowledge of Microsoft Office and website applications.
 </li>
 <li>
 Customer Service Experience: Minimum of 2 years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.
 </li>
 <li>
 Organizational Skills: Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.
 </li>
 <li>
 Adaptability &amp; Resilience: Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.
 </li>
 <li>
 Team-Oriented &amp; Independent: Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.
 </li>
 <li>
 Educational Requirements: Minimum Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 Experience: 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.
 </li>
 <li>
 Service Minded: A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Intermediate Accounting Knowledge: Familiarity with Accounting principles is mandatory.
 </li>
 <li>
 Experience with Ticketing Systems: Knowledge of ticketing and internal systems for tracking and resolving issues is preferred. HubSpot Experience is an asset.
 </li>
 <li>
 Willingness to Learn: Enthusiastic about learning new tools and processes, especially in the context of club management systems and event coordination.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 A strong passion for customer service and technical problem-solving.
 </li>
 <li>
 Excellent communication skills to explain complex technical issues clearly.
 </li>
 <li>
 The ability to work in a collaborative, fast-paced, and service-driven environment.
 </li>
 <li>
 Strong organizational and time management skills to handle multiple requests effectively.
 </li>
 <li>
 A professional demeanor with the ability to maintain confidentiality and handle sensitive information.
 
 
 </li>
 </ul>
 
 Workshift (Job Timings)
 
 
 
 <ul>
 <li>
 Shift Hours:
 </li>
 <li>
 7 AM to 10 PM Eastern Standard Time ( 4 PM to 6 AM Pakistan Standard Time)
 </li>
 <li>
 Weekend Availability: Must be willing to work on weekends when required.
 </li>
 <li>
 Work Shift will be defined in the provided Eastern Standard Time (9 Hours with Break)
 </li>
 <li>
 Rotational Shifts would be notified in Advance (Roster based)
 </li>
 <li>
 After Hours Support: Willingness to provide support outside standard business hours as needed.
 
 
 </li>
 </ul>
 
 Exciting Benefits We Offer
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Customer Support Analyst

Waste Harmonics Keter

<div>Who We Are
We are Waste Harmonics Keter, your partner in handling complex waste operations.
Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what's needed to serve our customers well. 
Who We're Looking For:
The iWaste Technical Analyst I is responsible for providing Tier 1 and Tier 2 technical support for our iWaste monitoring systems. This role plays a critical part in ensuring the reliability, performance, and uptime of our monitoring technology by identifying hardware, software, and communication issues and delivering timely resolutions.
The ideal candidate is technically curious, customer-focused, and detail-oriented, with the ability to troubleshoot complex issues, analyze data, and communicate solutions effectively. This is an excellent opportunity for someone looking to build technical expertise in waste monitoring technology, IoT devices, and customer support operations. 
What You'll Be Doing:<ul><li>
Provide first- and second-level technical support for iWaste monitoring systems</li><li>
Diagnose and resolve hardware, software, communication, and connectivity issues</li><li>
Respond to customer inquiries and support requests via phone, email, and ticketing systems</li><li>
Utilize NetSuite to create and manage Sales Orders, Purchase Orders, and customer support cases</li><li>
Analyze graph data, event logs, and system performance using the Device Portal</li><li>
Run reports to identify offline monitors, transducer issues, communication failures, and other system anomalies</li><li>
Monitor system performance and proactively identify opportunities to reduce downtime</li><li>
Coordinate with field technicians regarding installations, maintenance activities, and issue resolution</li><li>
Collaborate with Technical Analyst II and other internal departments to resolve escalated technical issues</li><li>
Document troubleshooting steps, solutions, and support activities accurately</li><li>
Escalate unresolved issues through appropriate channels while ensuring timely customer communication</li><li>
Support continuous improvement initiatives related to monitoring technology and support processes</li></ul> 
What You'll Bring to the Table:<ul><li>
Strong proficiency with Microsoft Office applications, including Excel, Word, and database tools</li><li>
Ability to diagnose technical issues and communicate solutions clearly to customers and internal stakeholders</li><li>
Understanding of pressure monitoring data and compactor monitoring functions</li><li>
Familiarity with data interpretation and navigation within monitoring platforms and device management systems</li><li>
Basic knowledge of compactor operations and waste removal processes</li><li>
Strong problem-solving, troubleshooting, and analytical skills</li><li>
Excellent customer service and communication abilities</li><li>
Strong organizational skills and attention to detail</li><li>
Ability to manage multiple priorities in a fast-paced environment</li><li>
Ability to work independently while collaborating effectively across teams</li></ul> 
Preferred Skills:<ul><li>
Experience with Salesforce, NetSuite, or similar business management platforms</li><li>
Familiarity with IoT devices, monitoring technologies, or remote equipment diagnostics</li><li>
Experience working in a technical support, help desk, or service operations environment</li><li>
Knowledge of waste compactors, waste monitoring systems, or technician dispatch processes</li><li>
Electronics troubleshooting experience or an electrical background</li></ul> 
What&rsquo;s Good to Know:<ul><li>
Onsite position located in Victor, NY</li><li>
Supports critical monitoring technology used across customer waste operations</li><li>
Frequent interaction with customers, field technicians, and internal operational teams</li><li>
Opportunity to develop expertise in waste technology, IoT monitoring systems, and technical operations</li><li>
Fast-paced environment requiring strong analytical and troubleshooting capabilities</li></ul> 
What We Bring to the Table:<ul><li>
Competitive Compensation</li><li>
Annual Bonus Plan at Every Level</li><li>
Continuous Learning and Development Opportunities</li><li>
401(k) Retirement Savings with Company Match; Immediate Vesting</li><li>
Medical &amp; Dental Insurance</li><li>
Vision Insurance (Company Paid)</li><li>
Life Insurance (Company Paid)</li><li>
Short-term &amp; Long-term Disability (Company Paid)</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts/Health Savings Accounts</li><li>
Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer</li><li>
7 Paid Holidays</li></ul> 
At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.</div>

iWaste Support Analyst

Renfro Brands

<div>SUMMARY: The ERP Support Analyst is responsible for providing technical support, troubleshooting, and guidance to users of our ERP software, Microsoft Dynamics 365. This role involves resolving application issues, assisting users&rsquo; complete business processes, and providing advice on Dynamics functionality. The Analyst will work closely with IT teams, end-users, and vendors on projects to optimize the Dynamics environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul><li>Technical Support: Provide day-to-day support for Microsoft Dynamics 365 F&amp;O. Address and resolve user-reported issues in a timely manner.</li><li>
Troubleshooting: Diagnose and troubleshoot software or reporting problems, working with users and technical teams to identify root causes and implement effective solutions.</li><li>
User Training and Documentation: Develop and conduct training sessions for new Dynamics users. Create and maintain documentation, including user guides and standard operating procedures.</li><li>
System Maintenance and Upgrades: Assist in the planning and communication of system upgrades, patches, and maintenance tasks.
</li><li>Collaboration: Collaborate with cross-functional teams, including IT, finance, sales, and operations, to support business processes and initiatives.</li><li>
Compliance and Best Practices: Ensure compliance with internal policies and industry best practices. Stay updated on new Dynamics features and industry trends.</li><li>
Conform with and abide by all regulations, policies, work procedures, and instructions including but not limited to confidentiality requirements.</li></ul>
EDUCATION/EXPERIENCE<ul><li>
Preferred - Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Administration, or related field. Relevant certifications are a plus.
</li></ul>KNOWLEDGE, SKILL, AND ABILITY<ul><li>
Minimum of 2 years of experience in supporting Microsoft Dynamics applications. Hands-on experience with Dynamics 365 is highly desirable.</li><li>
Technical Skills: Proficiency in Microsoft Dynamics 365. Familiarity with Microsoft Azure is a plus.</li><li>
Problem-Solving Skills: Excellent analytical and troubleshooting skills. Ability to diagnose issues and provide effective solutions.</li><li>
Communication Skills: Strong verbal and written communication skills. Ability to convey technical information to non-technical users.</li><li>
Customer Service Orientation: High level of customer service and interpersonal skills. Ability to work effectively with users at all levels of the organization.</li></ul>
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
*The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer at any time with or without notice. AA/EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without race, color, gender (including pregnancy), gender identity, sexual orientation, national origin, religion, age, disability, veteran status, genetic information, or other protected characteristics. *</div>

ERP Support Analyst - Dynamics 365

AGFA

<div>Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB). 


At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management. 


From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies. 
The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis techniques and procedures as well as creativity and latitude to resolve customer issues and requests. 


Location: 

<ul>
<li>Remote: Canada / US</li></ul> 


What You'll Do: 

<ul>
<li>Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Teams.</li>
<li>Utilize support software for call logging and tracking.</li>
<li>Document solution and resolution steps in product knowledge database to ensure problems and solutions are communicated to all necessary service organizations.</li>
<li>Manage escalations, complaints to Level 2 and Development, and follow through as point of contact to higher level support teams.</li>
<li>Attend Agfa product-training, underlying technologies courses and maintain an expert working knowledge of targeted products and solutions.</li>
<li>Participate in visits to customer sites.</li>
<li>Ensuring a high customer satisfaction rate.</li>
<li>Timely handling of incidents according to Agfa&rsquo;s policies and processes.</li>
<li>Being knowledgeable and up to date on latest versions of our own products &amp; solutions, underlying platforms and relevant 3rd party products.</li>
<li>Meeting/respecting SLA-requirements defined in the Service Level Agreements (SLA).</li>
<li>This description is not intended to be an exhaustive list of responsibilities for this position. As such, additional activities not listed here may be involved, and other duties as assigned by management may be required of the incumbent.</li></ul> 


Who You Are: 

<ul>
<li>Bachelor&rsquo;s Degree in Computer Science and/or Information Systems or an equivalent combination of education and experience.</li>
<li>Technical and practical knowledge of IT-Infrastructure Solutions (such as data base solutions, different operating systems, server landscape) and Agfa products.</li>
<li>Three years previous work experience in a technical customer support role in a high-tech company or in a high-volume customer support environment, including one year in Healthcare IT. Medical imaging experience a plus.</li>
<li>Strong technical experience and able to work with teams in a virtual environment.</li>
<li>General knowledge of networking and operating systems (Linux, UNIX, and Windows), databases (Oracle), remote connectivity, security and image processing.</li>
<li>Experience with and understanding of HL7 or DICOM is preferred.</li>
<li>Knowledge of Programming Languages VB/ASP, VB.NET, HTML, XML &ndash; is a plus.</li>
<li>Knowledge of Data Manipulation Languages &ndash; SQL, PL/SQL &ndash; is a plus.</li>
<li>Excellent communication and customer service skills.</li>
<li>Exposure to information systems in a hospital environment would be an asset.</li>
<li>Industry certification is preferred.</li>
<li>Previous knowledge of Agfa software or similar industry PACS, HIS, RIS or EMR products, hospital workflow and a demonstrated capability to learn cutting edge new applications and technologies.</li>
<li>Superior multitasking skills.</li>
<li>Ability to work in a fast-paced environment.
</li><li>Demonstrated resourcefulness to see problems and issues through resolution.</li>
<li>Strong communications skills (verbal/written) to interact effectively and professionally with both internal and external customers.</li>
<li>Must be eligible to travel.</li></ul> 


Our Values: 

<ul>
<li>Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)</li>
<li>Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams&rsquo; benefits)</li>
<li>Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).</li>
<li>Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).</li></ul> 


What we offer now and in the future: 

<ul>
<li>Dynamic global organization with a history of innovation and strong product portfolio.</li>
<li>Challenging environment combined with a supportive management structure.</li>
<li>Career development and growth.</li>
<li>Competitive salary and benefit package.</li>
<li>Friendly work environment surrounded by dedicated and professional colleagues.</li></ul> 


Diversity and Inclusion: 


At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great. 
We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment application process, please contact agfahealthcarehrna@agfa.com. 


At Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique. The differences among us are our strengths. We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.

Learn more about Agfa HealthCare and follow us on Instagram.</div>

Customer Support Analyst, Tier 1

Wasserman Media Group LLC

<div>THE&middot;TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE&middot;TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM .
Supporting more than 4,000 colleagues globally across multiple agencies and office locations, the Tech Service Desk Analyst acts as a key first point of contact for 1st and 2nd line technology support. This role is responsible for diagnosing, resolving and escalating incidents and service requests across hardware, software, collaboration platforms, identity and access, networking, workplace technology and SaaS applications. The successful candidate will deliver a professional, customer-focused support experience for both in-person and remote users, while contributing to service improvement, asset lifecycle management and operational projects.
Key Responsibilities
<ul><li>Provide responsive 1st and 2nd line support for incidents and service requests across desktop, mobile, SaaS and office technology environments.
</li><li>Own initial triage, troubleshooting and resolution of hardware, software, networking and access-related issues, escalating to Tier 3 or specialist teams where appropriate.
</li><li>Deliver high-quality support through multiple channels, including walk-up, desk-side, remote and event-based support.
</li><li>Log, categorise and maintain accurate ticket updates, service notes and resolution detail within FreshService, ensuring adherence to service processes and SLAs.
</li><li>Support user onboarding, offboarding and moves, including device preparation, account access, permissions, software provisioning and desk setup.
</li><li>Administer end-user devices across Mac and Windows Surface estates, including builds, configuration, patching, troubleshooting and replacement coordination.
</li><li>Assist with identity and access management processes using Okta and Microsoft 365, including password resets, MFA support, account troubleshooting and application access.
</li><li>Support collaboration and productivity platforms, including Zoom, Slack, Microsoft 365, Google Workspace-related services, Box and SharePoint.
</li><li>Provide mobile device and telecom support, including handset allocation, setup, troubleshooting and lifecycle administration across EE and Vodafone services.
</li><li>Maintain accurate asset records and ownership data in Oomnitza, including tagging, assignment, repair tracking, stock control and lifecycle reporting.
</li><li>Support mobile device management and endpoint compliance activities using IRU, Intune and other MDM tooling.
</li><li>Assist with networking and workplace technology troubleshooting, including Meraki-managed environments, printers, meeting room technology and physical security systems such as Verkada.
</li><li>Coordinate with third-party vendors and service providers for repairs, replacements, licensing and operational support activities.
</li><li>Contribute to office moves, technology rollouts, platform improvements, documentation updates and wider TECH support projects.
</li><li>Provide support for on-site and remote events, ensuring reliable technology setup, live issue resolution and strong end-user experience.
</li></ul>Skills and Experience
<ul><li>Experience supporting a fast-paced, multi-platform environment is highly desirable, ideally within a service desk or end-user support function.
</li><li>Strong troubleshooting capability across operating systems, end-user devices, business applications, connectivity and user access issues.
</li><li>Experience supporting mixed-platform environments, particularly Mac and Windows devices, mobile endpoints and cloud-based SaaS applications.
</li><li>Good understanding of service desk disciplines, including ticket ownership, prioritisation, escalation, documentation and customer communication.
</li><li>Working knowledge of endpoint management, software deployment, patching and device compliance practices.
</li><li>Awareness of networking fundamentals and ability to perform first-line diagnosis of wired, wireless, VPN and office connectivity issues.
</li><li>Confidence supporting executive and non-technical users in a clear, calm and professional manner.
</li></ul>THE&middot;TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.</div>

Support Analyst

Grand Canyon University

<div>We are seeking a customer-focused and technically skilled IT Support Technician to join our team and provide high-quality support across a multi-company environment. In this role, you will serve as a key resource for troubleshooting hardware, software, and network issues while delivering exceptional service to end users via phone, chat, and remote support. You will collaborate with teammates, assist in training and mentoring efforts, and contribute to ongoing process improvements. The ideal candidate brings strong problem-solving skills, hands-on technical knowledge across Windows and Mac platforms, and a proactive approach to resolving issues while ensuring service level expectations are met.
Primary Responsibilities /Accountabilities/ Essential Functions:
1. Actively respond to teammates&rsquo; request for guidance or assistance in chat.
2. Assist with new technician training and assimilation
3. Create tickets for every call, documenting issues with all notable information. If an escalation is required, assign to the appropriate team or technician
4. Follow up on open tickets to ensure SLA timeframe is being met and contacts end users for further troubleshooting
5. Provide/Remove Access Based on Employment Status
6. Discover and Document Processes for New Applications or Procedures
7. Mentor student worker sub team, review calls and tickets for performance feedback after being on the team for 6 months
8. Perform remote troubleshooting through diagnostic techniques and asking pertinent questions, ascertain reason for the call and determines the best solution based on the issue and details provided by customers
9. Provide Audio-Visual support for classrooms, company events, and meetings
10. Provide support for student networking, cox cable, and student hardware repairs
11. Multi-company technology support for employees of GCE, GCU and Orbis
12. Research Issues Through Available Resources
13. Respond and Prioritize incoming phone calls, tickets, and e-mail requests for assistance from users experiencing problems with computer-related technologies
14. Triage Support Tickets while assisting employees via remote session or phone
15. Other duties as assigned.
Equipment Used and Responsibility<ul><li>
MS Office Suite</li><li>
Active directory, network printing, scanning/imaging, client computer, basic and routine office software, email, client/server, Windows operating systems, Mac operating systems and telecommunications</li><li>
Basic networking and TCP/IP configurations</li><li>
Desk Management and Security Suites</li></ul>
Supervisory Responsibilities
None
Experience/ Education<ul><li>
College degree in computer sciences, information technology or information systems preferred.</li><li>
One (1) year hands-on work experience working with Mac and PC based hardware, software, networking components in a multi-platform, client/server environment using LAN and/or WAN technologies preferred, preferably in a customer service role assisting with diagnosing technical problems.</li><li>
Related technical certifications are helpful but not required.</li><li>
Must work outside of normal business hours and rotating shifts</li><li>
Must pass pre-employment background investigation.</li></ul>
#INDLOPESUP</div>

IT Support Analyst Level I

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