client support analyst

Sanctuary Wealth

<p></p><div><p><b>JOB TITLE:</b> Operations Analyst</p><p><b>
REPORTS TO: </b>Director of Operations</p><p><b>
LOCATION</b>: Portland, OR or Indianapolis, IN</p><p><b>
SUMMARY</b></p><p>
The Operations Analyst plays a key role in supporting tru Independence RIAs by ensuring the accuracy, efficiency, and reliability of our portfolio accounting and reporting systems. This client-facing, detail-oriented role is responsible for database setup, data integrity oversight, performance reporting, workflow development, and day-to-day support across Advyzon and Black Diamond.</p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p><ul><li>Setup unique instances of Advyzon databases for onboarding firms, including all settings, branding, asset classifications, reporting templates, portal/app templates, CRM structure, investment models and trading processes, workflows, third-party integrations, etc.</li><li>Provide training and ongoing support to RIAs on portfolio accounting systems and related tools</li><li>Perform daily, weekly, monthly and quarterly audits to ensure data integrity for billing and reporting</li><li>Develop and maintain procedures related to portfolio accounting system and CRM maintenance</li><li>Set up and maintain integrations with AI tools, financial planning software, investment research programs, and other third-party applications</li><li>Manage and resolve client support requests through the service ticketing system, using virtual communication tools (Zoom, Teams, email) to provide responsive, clear, and client-focused support</li><li>Partner with portfolio accounting system vendors to troubleshoot issues, identify bugs, test enhancements, and advocate for product improvements</li><li>Collaborate with other internal teams, like Billing, Compliance, Technology and Relationship Management to deliver a seamless client experience</li><li>Identify and drive initiatives geared toward improving operational efficiency, data quality, and the client experience</li><li>Continuously expand skills and expertise within Advyzon, Black Diamond, and related applications</li></ul><p><b>
KNOWLEDGE SKILLS AND ABILITIES</b></p><ul><li>Experience with portfolio accounting systems such as Advyzon or Black Diamond</li><li>Intermediate to advanced Excel spreadsheet proficiency</li><li>Positive attitude, strong work ethic, and ability to thrive in a fast-paced environment</li><li>Excellent written and verbal communication skills; ability to explain technical concepts clearly.</li><li>Experience with rebalancing and trading applications a plus</li><li>Experience with Investment industry CRM applications preferred</li><li>Strong analytical and problem-solving skills with a high attention to detail.</li><li>Ability to manage multiple priorities and take ownership of deliverables</li><li>Custodian experience a plus (Schwab, Fidelity, Pershing)</li></ul><p><b>
EDUCATION</b></p><ul><li>Bachelor&rsquo;s Degree or combination of industry experience and education required</li><li>1+ years&rsquo; experience working in the independent financial services space</li></ul></div>

Operations Analyst

First American

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p>
Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.<p><b>
What You'll Do</b></p><ul><li>
Ensures exceptional customer service for our customers</li><li>
Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.</li><li>
Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk</li><li>
Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.</li><li>
Responds to customer requests within the required SLA; provides follow up when needed</li><li>
Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.</li><li>
May perform additional duties relating to specific First American applications as assigned.</li><li>
May train / provide guidance to less experienced team members.</li></ul><p></p><p><b>
What You'll Bring</b></p><ul><li>
Comprehensive knowledge of escrow transactions and client operating systems.</li><li>
Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)</li><li>
Familiarity with supported production support software, environments, and methodology</li><li>
Zendesk experience is preferred</li><li>
Excellent communication, problem solving skills and telephone etiquette.</li><li>
Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.</li><li>
Ability to organize multiple tasks simultaneously and streamline workflow management.</li><li>
Detail oriented, error intolerant environment</li><li>
High School diploma or equivalent</li><li>
AA/AS degree preferred.</li><li>
2+ years of escrow related work</li><li>
2+ years customer service-related work</li></ul><p></p><div><b>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><p></p><h2 class="jobSectionHeader"><b>What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Associate Production Support Analyst (Remote, 8am-5pm PST)

Serve You Rx

<div><p>Under limited supervision, the <b>Reporting and Integrations Analyst II </b>is responsible for designing, creating and executing analytical products including standard reporting, custom reporting, import/export data files, eligibility processing, dashboards, and simulation models. This role works with staff to produce routine and non-routine reports that provide valuable insight for all areas of the business to enable continuous business improvements with current practices, products and services.</p>
<p>This is a <b>temporary and remote</b> position.</p>
<p><b>What You?ll Do:</b></p>
<p>As the <b>temporary Reporting and Integrations Analyst II</b>, you will:</p>
<ul><li>Work with business users and decision makers at various levels within the organization to understand business data needs and translate them into reporting solutions. Develop and execute standard and custom reports and data files using MS SQL Server data query tools and provide them to users.</li>
<li>Interpret routine and non-routine data and analyze results using analytical techniques and provide ongoing reports. Identify, analyze, and interpret trends or patterns in more complex data sets.</li>
<li>Assist in the completion of daily production tasks as necessary, including, but not limited to, eligibility processing, claim and cycle reporting, and operational reporting. Monitor eligibility data flows to ensure accurate and timely processing. Provide troubleshooting support to resolve incidents.</li>
<li>Partner with management and team members to align to established business and information needs. Support corporate initiatives and projects related to data requests and analytical products. Submit routine and non-routine reports to internal staff and executive team as requested.</li>
<li>Validate results to ensure data integrity of the reports and/or files produced. Assist in the development and refinement of validation methodologies and criteria.</li>
<li>Work with internal customers on custom data reporting, dashboards, and file requests, assisting with definition of requirements under the guidance of management. Develop moderate queries, conduct testing, develop and enhance dashboards, and execute any import/export processes. Establish and document report data formatting, delivery methods, and maintenance procedures.</li>
<li>Support moderate to complex external implementations, assisting in data exchange processes, and contributing to the development of data mapping specifications for custom file layouts. Develop and test eligibility data files, claim files, and custom extracts or reports. Define profiles and document procedures. May participate and support in calls with external individuals.</li>
<li>Provide training to internal users on reporting tools and provide ongoing assistance to both internal users and external partners. Work with external partners and system vendors to coordinate data file transfers.</li>
<li>Provide guidance on the work of other lower-level professionals or manage processes and programs. Exercise limited discretion to vary from established procedures when performing structured work assignments.</li>
<li>Build knowledge of the organization, its processes and customers. Analyze possible solutions using standard procedures to resolve a range of straightforward problems. Receive a moderate level of guidance and direction. Problems faced are difficult and sometimes complex.</li>
<li>Complete other duties as assigned.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul><li>Bachelor?s degree in Information Technology, Computer Science, Data Analytics, and/or Mathematics preferred; or equivalent combination of education and experience.</li>
<li>Minimum of three years of previous related experience such as authoring SQL queries and using report writing tools with SSRS experience.</li>
<li>Prior healthcare/life sciences claim data reporting and analysis. (preferred)</li>
</ul>
<p><b>Competencies:</b></p>
<ul><li>Adaptable to change and able to work independently and as part of a team.</li>
<li>Solid knowledge of data modeling, database design, and data mining.</li>
<li>Strong problem analysis skills to include the use of mathematical concepts to validate results.</li>
<li>Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail and accuracy.</li>
<li>Proficient with Microsoft Office Professional.</li>
<li>Proficient with Microsoft SQL, SSMS, SSIS, and SSRS</li>
<li>Clear and concise communication with strong written and verbal communication skills.</li>
<li>Ability to interact with all levels of internal and external business partners.</li>
<li>Manage and prioritize work effectively with some supervision.</li>
<li>Git experience (preferred)</li>
<li>Solid knowledge of encryption and secure data handling</li>
<li>Apply software development lifecycle knowledge</li>
<li>Dashboarding experience (Power BI preferred)</li>
<li>Working knowledge of data governance and security practices in HIPAA-regulated environment</li>
</ul>
<p><b>Why Serve You Rx?</b></p>
<p>Serve You Rx is a full-service pharmacy benefit manager (PBM) with unquestionable flexibility and an unwavering commitment to doing what's best for its clients. With a fervent focus on those it serves, including insurance brokers, consultants, third-party administrators, and their clients, Serve You Rx delivers exceptional service and tailored, cost-effective benefit solutions. Independent and privately held for nearly 40 years, Serve You Rx can implement new groups in 30 days or less and say &quot;yes&quot; to a wide variety of viable solutions. Known for its adaptability, quality, and client-centricity, Serve You Rx aims to be a benchmark for better client service.</p><br>
<p></p>
<p>The company offers generous benefits to include: medical (HMO and PPO), dental, vision, 401k, HSA, identity theft and legal coverage, pet insurance, paid parental leave, and 18 days of paid time off in your first year.</p></div>

Reporting and Integrations Analyst II (Temp)

Telus

<div></div><div><div>TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider &ndash; encompassing physical, mental and financial health &ndash; TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.</div><div></div>
Join our team and what we&rsquo;ll accomplish together<br>
<br>
TELUS Health (US) Benefits Administration and Operations brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities.<br>
<br>
We are a customer-first, collaboration-focused team that thrives on working together to solve complex challenges, putting our clients at the center of everything we do while actively fostering new ideas, new ways of thinking, and new ways of doing things. We embrace efficiency and process improvements through Six Sigma methodologies, always seeking innovation and continuous improvement in how we deliver exceptional service.<br>
<br>
If you are seeking a fulfilling opportunity to leverage your skills while supporting our mission of providing exceptional client service in benefits administration and you want to be part of a team that values teamwork, innovation, and welcomes fresh perspectives from every team member, this role is perfect for you.<div></div><div>
Here&rsquo;s the impact you&rsquo;ll make and what we&rsquo;ll accomplish together</div><div>
Our Pension Analyst works in a team and is responsible for administering pension plans for assigned clients and providing analytical and administration support to both clients and the team.</div><div></div><div>
What you&rsquo;ll do</div><ul><li><div>
Perform standard pension benefit calculations (retirements, terminations, etc.) in accordance with plan rules and legislative requirements</div></li><li><div>
Assist in the preparation of year-end annual pension statement</div></li><li><div>
Work with pension databases and TELUS Health&rsquo;s internal software/systems</div></li><li><div>
Receive and respond to routine plan enquiries and requests from clients</div></li><li><div>
Collaborate with and support senior team members</div></li><li><div>
Participate in internal training sessions to build knowledge of industry topics and trends</div></li><li><div>
Assists with special projects, as required</div></li><li><div>
Contribute to special projects as needed</div></li><li><div>
Ability to read and understand a plan document</div></li></ul><div></div><div>
You have&hellip;</div><ul><li><div>
Post-secondary education (preferably in Mathematics, Statistics, Actuarial Science)</div></li><li><div>
0-2 years of Defined Benefit or Defined Contribution pension administration experience, including retirement, termination, and death calculations, and experience with multi-employer pension plans</div></li><li><div>
Knowledge of Defined Benefit pension plans and provincial pension and tax legislation</div></li><li><div>
Strong analytical and mathematical skills</div></li><li><div>
Excellent client service and professional judgment</div></li><li><div>
Clear communication skills (both verbal and written) and strong organizational abilities</div></li><li><div>
Advance proficiency in MS Office Suite (Word, Outlook); expert-level Excel skills</div></li><li><div>
Ability to work collaboratively, take ownership of tasks, and seek support when needed</div></li></ul><div></div><div>
Nice to have</div><ul><li><div>
Excel and or Access Skills</div></li><li><div>
Bilingualism</div></li></ul><div></div><div>
A bit about us</div><div></div><div>
We&rsquo;re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.</div><div></div><div>
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.</div><div></div><div>
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies&rsquo; Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.</div></div>

Client Service Analyst II-TH

Stanford University

<div><p>The Hoover Institution at Stanford University is seeking qualified candidates for the full-time position of Computing Support Analyst. To ensure your application information is captured in our official files for immediate access to your resume, you must apply to http://stanfordcareers.stanford.edu and in the key word search box, indicate Requisition #108482<br>
</p><p></p><div><div><div><b>WORKING TITLE:</b></div><div><b> Computing Support Analyst I</b></div></div><br>
<div><div><b>
JOB TITLE:</b></div><div><b> Computing Support Analyst I</b></div></div><br>
<div><div><b>
JOB CODE:</b></div><div> 4730</div></div><br>
<div><div><b>
GRADE:</b></div><div> G</div></div><br>
<div><div><b>
EXEMPTION:</b></div><div> Non-exempt</div></div><br>
<div><div><b>
SALARY RANGE:</b></div><div> $44.40 - $49.88 per hour</div></div><br>
<div><div><b>
TERM:</b></div><div> Fixed, 6 months</div></div><br>
<div><div><b>
WORK ARRAGEMENT:</b></div><div> Onsite</div></div></div><p></p><p><b><br>
About Stanford University&rsquo;s Hoover Institution:</b> The Hoover Institution on War, Revolution, and Peace is a public policy research center devoted to the advanced study of economics, politics, history, and political economy&mdash;both domestic and foreign&mdash;as well as international affairs.</p><p></p><p><br>
Founded in 1919 by Herbert Hoover before he became the thirty-first president of the United States, the Institution began as a repository of historical material gathered at the end of World War I. The library and archives have grown to be among the largest private repositories of documents on twentieth-century political and economic history. Over time the Institution expanded its mission from collecting archival material to conducting advanced research on contemporary history and economics and applying this scholarship to current public policy challenges.</p><p></p><p><br>
With its eminent scholars and world-renowned library and archives, the Hoover Institution seeks to improve the human condition by advancing ideas that promote economic opportunity and prosperity while securing and safeguarding peace for America and all humanity.</p><p></p><p><b><br>
JOB PURPOSE:</b></p><p>
Under direct supervision, provide technical support to end-users for computer hardware, software, and network related problems.</p><p></p><p><b><br>
CORE DUTIES*:</b></p><ul><li>
Provide first line of response to requests for various hardware, software, peripheral, and networking technical assistance. Provide remote problem resolution when possible.<br>
</li><li>
Resolve basic end-user problems, escalate as appropriate.<br>
</li><li>
Install, upgrade, configure, and troubleshoot computing and communication devices and peripherals.<br>
</li><li>
Perform, schedule, and monitor system alerts, work queues, backups, and recovery activities.<br>
</li><li>
Update daily status reports and shift handover reports if applicable.<br>
</li><li>
Apply security best practices.<br>
</li><li>
Gather and record asset inventory and software license information.<br>
</li><li>
Ensure users are assigned appropriate resources.</li><li><i>The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.</i></li></ul><br>
<p></p><div><p><b>MINIMUM REQUIREMENTS:</b></p><p><b>
Education &amp; Experience:</b></p><p>
Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting</p><p></p><p><b><br>
Knowledge, Skills, and Abilities:</b></p><ul><li>
Strong communication and interpersonal skills.<br>
</li><li>
Ability to provide excellent client service.<br>
</li><li>
Ability to apply diagnostic techniques for problem troubleshooting.<br>
</li><li>
Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.</li></ul><p></p><p><b><br>
Certifications and Licenses:</b></p><ul><li>
None</li></ul><p></p><p><b><br>
PHYSICAL REQUIREMENTS*:</b></p><ul><li>
Constantly perform desk-based computer tasks.<br>
</li><li>
Frequently sitting.<br>
</li><li>
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds.<br>
</li><li>
Rarely twist/bend/stoop/squat, kneel/crawl.</li><li><i>- Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.</i></li></ul><p></p><p><b><br>
WORKING CONDITIONS:</b></p><ul><li>
May require extended hours and weekends, on-call rotation</li></ul><p></p><p><b><br>
The expected pay range for this position is $44.40 - $49.88 per hour.</b><br>
<b>Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package.</b></p><p></p><p><b><br>
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (</b><b>https://cardinalatwork.stanford.edu/benefits-rewards</b><b>) provides detailed information on Stanford&rsquo;s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.</b></p><p></p><p><b><br>
WORK STANDARDS:</b></p><ul><li>
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients as well as with external organizations.<br>
</li><li>
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.<br>
</li><li>
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.</li></ul><p></p><p><i><br>
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.</i><br>
<br>
<i>Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a </i><i>contact form</i><i>.</i><br>
<br>
<i>Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.</i></p></div></div>

Computing Support Analyst 1

Icann

<div><div><p><b>Job Summary:</b></p><p>
We are looking for a <b>Global Support Analyst I</b> (temporary - part-time) to assist ICANN customers through email support, and provide assistance to internal departments as needed.</p><p>
The Analyst uses pre-written responses/Knowledge Base articles for customer inquiries. The Global Support Analyst I (temporary - part-time) assists ICANN customers through email support, and provides assistance to internal departments as needed. This is an Entry Level, part-time role that provides support to our customers on the weekends (Saturday and Sunday only).</p><p><br>
</p><p><b>Key Responsibilities &amp; Duties:</b></p><ul><li>
Responds to customer service inquiries using pre-written responses.</li><li>
Handles basic inquiries with minimal assistance.</li><li>
Consistently works on and handles cases systematically as they arrive in the queue.</li><li>
Collaborates with ICANN staff to resolve inquiries.</li><li>
Manages opens cases and follows up to ensure cases are resolved within defined Service Level Targets (SLTs).</li><li>
Performs against set KPIs such as customer service satisfaction scoring received through survey feedback.</li><li>
Performs all case handling and tasks with high quality and in line with ICANN policies and procedures.</li><li>
Ensures smooth transfer of case assignment between team members across all offices and time zones as required.</li><li>
Supports internal stakeholders as needed.</li><li>
Other duties as assigned or requested.</li></ul><p><b>
Required Knowledge, Skills, and Abilities (KSAs):</b></p><p>
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)</p><ul><li>
Broad knowledge and previous experience in providing Customer Support via email or and ticketing system preferred.</li><li>
Excellent verbal and written communication skills.</li><li>
Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.</li><li>
Demonstrated ability to interact professionally with a diverse group/executives/customers/ managers/subject matter expert.</li><li>
Exceptional attention to detail.</li><li>
Highly organized with the ability to multi-task.</li><li>
Strong analytical and problem-solving skills.</li><li>
Contributes to a professional, collaborative and rewarding work environment.</li><li>
Very customer service oriented; considerate and friendly demeanor towards customers.</li><li>
CRM software (Salesforce preferred) or helpdesk ticketing system and Microsoft Office Word and Excel (intermediate level) experience preferred.</li><li>
Experience with Jira, Smartsheet, Google Workspace, Slack and Zoom is a plus but not required</li></ul><p></p><p><b><br>
Education and Experience Requirements:</b></p><ul><li>
Bachelor&rsquo;s degree preferred.</li><li>
Previous experience in customer support or administrative roles within a corporate environment; multi-channel support experience preferred.</li><li>
Background in data analytics is a plus, but not required.</li></ul><p></p><p><b><br>
Language:</b></p><ul><li>
Fluency, both written and spoken, in English is required.</li><li>
ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English.</li></ul><p></p><p><b><br>
Working Conditions &amp; Physical Requirements:</b></p><ul><li><p>
Part-time, remote position.</p></li><li><p>
While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands and arms to reach, handle or feel. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.</p></li></ul>
</div><div><div><div><div>Targeted Base Salary Low:
</div></div><div></div><div><div>Targeted Base Salary High:
</div></div></div></div><div></div><div><div><div><div><p><b><i>Note: </i></b><i>The salary range provided here is a general estimation for the position at the time of posting based on the primary location. Salary ranges vary based upon geographic regions and countries. Final compensation packages take into consideration of a variety of factors including but not limited to a candidate&rsquo;s location, work experience, knowledge, skills and other compensable factors.</i></p></div></div></div></div></div><p></p>

Global Support Analyst I - Temporary Position, Part-Time

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
 <br/>
 <br/>
 <strong>
  What We Do
  <br/>
  <br/>
 </strong>
 Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.
 <br/>
 <br/>
 There are three available shifts for this role: 8:00 am- 5:00 pm PST, 6:30 am- 3:30 am PST, or 9:30 am - 6:30 pm PST.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensures exceptional customer service for our customers
  </li>
  <li>
   Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.
  </li>
  <li>
   Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk
  </li>
  <li>
   Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.
  </li>
  <li>
   Responds to customer requests within the required SLA; provides follow up when needed
  </li>
  <li>
   Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.
  </li>
  <li>
   May perform additional duties relating to specific First American applications as assigned.
  </li>
  <li>
   May train / provide guidance to less experienced team members.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Comprehensive knowledge of escrow transactions and client operating systems.
  </li>
  <li>
   Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)
  </li>
  <li>
   Familiarity with supported production support software, environments, and methodology
  </li>
  <li>
   Zendesk experience is preferred
  </li>
  <li>
   Excellent communication, problem solving skills and telephone etiquette.
  </li>
  <li>
   Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.
  </li>
  <li>
   Ability to organize multiple tasks simultaneously and streamline workflow management.
  </li>
  <li>
   Detail oriented, error intolerant environment
  </li>
  <li>
   High School diploma or equivalent
  </li>
  <li>
   AA/AS degree preferred.
  </li>
  <li>
   2+ years of escrow related work
  </li>
  <li>
   2+ years customer service-related work
   <br/>
   <br/>
  </li>
 </ul>
 Pay Range: $23.37 - $31.15 Hourly, Remote
 <br/>
 <br/>
 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
 <br/>
 <br/>
 <ul>
  <li>
   Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
   <br/>
   <br/>
  </li>
 </ul>
 First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
 <br/>
 <br/>
 First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
 <br/>
 <br/>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
 <br/>
 <br/>
 Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
</div>


Associate Production Support Analyst (Remote, 8am-5pm, 9:30am-6:30pm, or 6:30am-3:30pm PST)

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