client support analyst

Solarity

<div><div><div>A Client Support Analyst&rsquo;s objective is to deliver necessary changes to expand and improve Solarity within our clients&rsquo; electronic medical record ecosystem.</div></div><div><div><b>
Primary Responsibilities</b></div></div><ul><li><div>
Execute tasks based on direction provided by the Client Care Manager.
</div></li><li><div>Collaborate with internal client champion(s) to define success criteria for implementing projects with relatively low complexity.</div></li><li><div>
Work in partnership with end users, project stakeholders, and/or subject matter experts to define preferred application behavior and technical specifications.
</div></li><li><div>Coordinate with cross-functional teams to implement changes in a test and production Solarity environment.
</div></li><li><div>Design and work with application business owner(s) to execute acceptance, full system, and regression testing.</div></li><li><div>
Determine necessary project tasks, estimate task level of effort, task dependencies, and start/stop dates to meet project deliverable requirements.</div></li><li><div>
Triage, troubleshoot, and escalate workflow or application design issues with implemented changes.
</div></li><li><div>Adhere to best practices and standards.</div></li><li><div>
Actively use Solarity product knowledge base content and subject matter experts to execute tasks.
</div></li><li><div>Accurately report time spent of request or project deliverables using a web based application.
</div></li><li><div>Comply with Solarity&rsquo;s policies, procedures and guidelines.</div></li><li><div>
May be required to perform other related duties as assigned</div></li></ul><div><div><b>
Qualifications</b></div></div><ul><li><div>
1+ year of relevant business analysis, technical analysis, software support, or other relatable Solarity experience required.</div></li><li><div>
Experience with Microsoft Office (Outlook, Word, Excel) required.
</div></li><li><div>Excellent verbal and written communication skills.</div></li><li><div>
Ability to interact and lead a professional conversation with a customer.</div></li><li><div>
Ability to quickly learn new changes in technology and strong problem solving skills.</div></li><li><div>
Ability to self-organize and achieve assigned goals with limited supervision.</div></li><li><div>
The following helpful, but not required:
</div><ul><li><div>SQL Server Management Studio experience.</div></li><li><div>
Basic understanding of maintaining application configuration files, HTML, XML, Lua programming language, HL7 interface.</div></li><li><div>
Associate or professional certification in related field.
</div></li><li><div>Familiarity with Microsoft Visio or diagramming tool.</div></li><li><div>
Healthcare information technology background.</div></li></ul></li></ul><p>
</p><div><div><b>About Solarity</b></div></div><div><div>
Solarity improves the accuracy, accessibility, and interoperability of electronic medical records through innovative, service-backed technology to capture and index healthcare documentation. Our solutions convert any healthcare document into properly formatted and indexed EMR data. Customers save time, improve efficiency, and enhance the value of their EMR investments while allocating labor resources more productively.</div></div><div><div>
We have more than 50 years of experience managing documents for billing and treatment. Our customers rely on us for easily implemented, easy-to-use innovations that deliver powerful, always-improving results, as well as flexible delivery models for healthcare organizations of all sizes and specializations. For more information, visit www.SolarityHealth.com.</div></div><div><div><b>
Equal Employment Opportunity</b></div></div><div><div>
Solarity is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, age, disability, marital status, genetic information, veteran status, sex, sexual orientation, gender identity or expression, or any other status protected by applicable law.</div></div><div><div><b><i>
Important Notice:</i></b><i> Solarity Health takes the security of job applicants seriously. Please be aware that all official recruiting communications from Solarity Health will come only from email addresses ending in </i><b><i>@solarityhealth.com</i></b><i> or through our applicant tracking system, Paycom, from addresses ending in </i><b><i>@msg.paycomonline.com</i></b><i>. We will never ask candidates for personal financial information, Social Security numbers, or payment of any kind during the recruiting or hiring process. If you receive a message from any other domain claiming to represent Solarity Health, do not respond and please report it to </i><i>hr@solarityhealth.com</i><i>.</i></div></div></div>

Client Support Analyst I

Fragomen

<div><p><b>Job Description
</b></p><p><b>About the Role:
</b></p><p></p><p>Our Fragomen WorkRight team has an opportunity for a I-9 Help Desk Analyst, the role enables you to grow and leverage your knowledge of I-9 Employment Eligibility, E-Verify, and the firm&rsquo;s proprietary electronic I-9 SaaS system as well learn various Client Relationship Management and Knowledge Management systems. You will also interact professionally with our clients from various industry sectors across the country, by working either onsite or remotely as part of our firm&rsquo;s dedicated help desk.
</p><p></p><p>Fragomen&rsquo;s I-9 Service Center is the first and preeminent I-9 SaaS and fully managed solution in the industry. Our product is continuously updated and optimized to be flexible and allow clients to automate, streamline, and improve the compliance of their I-9 programs.
</p><p></p><p><b>How will you make a difference as a I-9 Help Desk Analyst at Fragomen?
</b></p><ul><li>Provide prompt and accurate client support for inquiries, access, and usage guidance through email, phone, or live chat; address E-Verify, routing, designate agent requests, and escalate legal or complex inquiries as needed
</li><li>Leverage your knowledge of the I-9 and E-Verify employment eligibility process and being able to relay that information to clients
</li><li>Learn various Software as a Service (SaaS) products that are utilized by the firm and our clients
</li><li>Complete daily intake and report review for various clients, as well as complete follow-ups and escalations; complete contract monitor tasks; support team members in related tasks
</li><li>Perform alternative procedure verifications via webcam; monitor and follow up on Sections 1 and 2, reverification, and receipt processes; ensure accuracy and compliance in intake, correction, and missing/rejected document cases
</li><li>Manage E-Verify submissions, resolve compliance issues, and ensure program adherence with follow-up actions
</li><li>Demonstrate good judgement and attention to detail when processing and auditing the forms I-9, supporting documents, and E-Verify
</li><li>Participate in assigned ad hoc projects
</li><li>Understand how to securely handle Personally Identifiable Information (PII)
</li><li>Participate in UAT for upcoming system updates and releases.
</li><li>Prioritize, escalate, and resolve matters in a prompt manner
</li><li>Appraise and troubleshoot technical issues with our development team
</li><li>Listen, apply good customer service, and multitask
</li><li>Work cohesively, independently and with good time management skills.
 </li></ul><p></p><p><b>Leverage your valuable skills and experience to make an impact at Fragomen:
</b></p><ul><li>Have a bachelor&rsquo;s degree
</li><li>1-2 years of I-9 Help Desk / Service Desk or volume processing experience required
</li><li>Show meticulous attention to detail
</li><li>Demonstrate basic problem-solving skills, good judgement, and overall tech savvy
</li><li>Have a basic level of knowledge of Microsoft Office Suite, Google Suite
</li><li>Ability to adapt to various Knowledge Management Systems (KMS)
</li><li>Ability to execute and complete time sensitive tasks without supervision
</li><li>Ability to work in a high volume and in a fast-paced environment
</li><li>Ability to manage confidential and sensitive information
</li></ul><p></p><p><b>Benefits:
</b></p><p></p><p>At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:
</p><ul><li>22 PTO days + Federal holidays
</li><li>Medical, Dental, and Vision plans + FSA &amp; HSA Plans
</li><li>401K plan, with company matching
</li></ul><p></p><p><b>Learn More About Fragomen:
</b></p><p></p><p>Please take time to read <i>About Us </i>, explore the <i>Meaningful and Impactful Work </i>we do for our clients, and review the standard <i>Benefits </i>we offer. You can find all the material to the right of this page.
</p><p></p><p><i>All offers and/or employment contracts are contingent upon the successful completion of the Firm&rsquo;s pre-employment screening process. This process may include verifying the candidate&rsquo;s identity, confirming legal authorization to work in the offered position&rsquo;s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.</i></p></div>

I-9 Help Desk Analyst

Khalid Pup Tech

<p><b>Key Responsibilities</b></p><p><i>We are seeking a skilled IT Support Analyst to deliver reliable technical support and operational IT services across our Muscat operations. The role combines hands‑on troubleshooting, systems administration tasks and stakeholder‑facing support to ensure high availability and user productivity.</i></p><p>Primary responsibilities</p><ul><li>Act as second‑line support for escalated incidents from the helpdesk: diagnose and resolve desktop, application, network and endpoint issues.</li><li>Manage user accounts, permissions and group policies in Active Directory/Azure AD; administer Microsoft 365 services.</li><li>Support endpoint management including imaging, patching, software deployment and device lifecycle management (Intune/SCCM or equivalent).</li><li>Troubleshoot network connectivity, VPN, printers and common infrastructure issues; liaise with networking teams for complex incidents.</li><li>Perform system health checks, monitoring, log analysis and incident remediation; participate in change windows and maintenance activities.</li><li>Maintain and improve runbooks, knowledgebase articles and operational documentation.</li><li>Assist with application support, deployments, integrations and basic scripting/automation (PowerShell).</li><li>Support IT asset management, procurement and vendor coordination.</li><li>Provide technical guidance to helpdesk staff and perform user training as required.</li><li>Participate in on‑call rota and provide timely responses to critical incidents and outages.</li></ul><p>Required qualifications &amp; skills</p><ul><li>2+ years&rsquo; experience in IT support, systems administration or analyst role.</li><li>Strong troubleshooting skills across Windows desktop/server environments and Microsoft 365; macOS experience advantageous.</li><li>Practical experience with Active Directory/Azure AD, Group Policy, Intune/SCCM and common enterprise tools.</li><li>Working knowledge of networking fundamentals (TCP/IP, DHCP, DNS), VPNs and printer systems.</li><li>Basic scripting/automation skills (PowerShell or similar) and familiarity with ITSM/ticketing platforms (ServiceNow, Zendesk or equivalent).</li><li>Good analytical, documentation and communication skills in English; Arabic advantageous.</li><li>Relevant certifications (Microsoft, CompTIA Network+/A+, ITIL Foundation) desirable.</li><li>Legal right to work in Oman and ability to travel to Muscat sites as required.</li></ul><p>What we offer</p><ul><li>Competitive Oman‑market salary and benefits.</li><li>Professional development and certification support.</li><li>Clear progression paths to senior systems, network or security roles and exposure to regional IT projects.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: RO25.200 - RO50.200 per hour</p><p>Work Location: On the road</p>

IT support analyst

Easy Recruitment PK

<p><b>ROLE PURPOSE:</b></p><p>A Technical Analyst job description involves bridging business needs with IT solutions, focusing on researching, analyzing, and implementing systems, software, or financial strategies, requiring strong analytical, problem-solving, and communication skills to support operations, troubleshooting issues, and contribute to strategic planning in areas like IT infrastructure or market analysis. Key duties include analyzing data, troubleshooting technical issues, collaborating with teams, managing projects, and recommending technology solutions.</p><p><b>Key responsibilities</b></p><p>&middot; <b>System Analysis &amp; Support:</b> Analyze business needs, research data, Analyze and optimize merchant risk and fraud detection flows in partnership with Risk and Compliance Team</p><p>&middot; <b>Solution Development:</b> Develop and implement technical system enhancements, recommend software/hardware, and design solutions for complex applications. Define the solution design, ensuring technical solutions accurately reflect business requirements and adhere to performance, security and scalability standards.</p><p>&middot; <b>Project Management:</b> Participate in project planning, create project specifications, and oversee analysis projects.</p><p>&middot; <b>Stakeholder Collaboration:</b> Act as a liaison between technical teams and business stakeholders, communicating technical implications and gathering requirements.</p><p>&middot; <b>Reporting &amp; Documentation:</b> Create reports, documentation, and maintain knowledge of technological advancements</p><p>&middot; <b>Monitoring:</b> Create reports, documentation, and maintain knowledge of technological advancements</p><p>&middot; Define acceptance criteria and success metrics for all requirements.</p><p>&middot; Lead and coordinate user acceptance testing and system integration testing activities, ensuring the delivered solution meets the defined business requirements and quality standards.</p><p>&middot; Support post-implementation validation and monitoring to ensure business value realization and stable operation</p><p><b>Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:</b></p><p>&middot; Experience (7 &ndash; 10 Years) with specific card schemes compliance projects.</p><p>&middot; Experience (4 &ndash; 5 Years) with TSYS Acquiring Suite and having in depth knowledge of TSYS FraudGuard systems</p><p>&middot; Experience (7 &ndash; 10 Years) with payment acquiring systems (Authorization and Back-office)</p><p>&middot; Relevant experience of working with Merchant Acquirers or Cards Divisions of large banks or Vendors. (Mandatory)</p><p>&middot; In depth knowledge of Enterprise Fraud and Risk Management System(EFRMS) is a must.</p><p>&middot; Bachelor&rsquo;s degree in computer science, IT, Finance, or related field</p><p>&middot; Strong analytical, problem-solving, communication, and interpersonal skills.</p><p>&middot; Proactive, collaborative attitude and gravitas to work on a client site.</p><p>&middot; Good communication and presentations skills.</p><p>&middot; Preferably understand Islamic Banking &amp; Shariah workflows.</p><p>Work Location: In person</p>

Technical Support Analyst - Banking (4 Month Contract)

First American

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p><p><b>
Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.</b></p><p></p><p>
This role will be remote during the following shift: 8am-5pm PST</p><p></p><p><b>
What You'll Do</b></p><ul><li>
Ensures exceptional customer service for our customers</li><li>
Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.</li><li>
Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk</li><li>
Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.</li><li>
Responds to customer requests within the required SLA; provides follow up when needed</li><li>
Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.</li><li>
May perform additional duties relating to specific First American applications as assigned.</li><li>
May train / provide guidance to less experienced team members.</li></ul><p></p><p><b>
What You'll Bring</b></p><ul><li>
Comprehensive knowledge of escrow transactions and client operating systems.</li><li>
Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)</li><li>
Familiarity with supported production support software, environments, and methodology</li><li>
Zendesk experience is preferred</li><li>
Excellent communication, problem solving skills and telephone etiquette.</li><li>
Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.</li><li>
Ability to organize multiple tasks simultaneously and streamline workflow management.</li><li>
Detail oriented, error intolerant environment</li><li>
High School diploma or equivalent</li><li>
AA/AS degree preferred.</li><li>
2+ years of escrow related work</li><li>
2+ years customer service-related work</li></ul><div><b>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><p></p><h2 class="jobSectionHeader"><b>What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Associate Production Support Analyst (Remote, 8am-5pm PST)

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p><p>
Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.</p><p></p><p><b>
What You'll Do</b></p><ul><li><p>
Ensures exceptional customer service for our customers</p></li><li><p>
Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.</p></li><li><p>
Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk</p></li><li><p>
Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.</p></li><li><p>
Responds to customer requests within the required SLA; provides follow up when needed</p></li><li><p>
Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.</p></li><li><p>
May perform additional duties relating to specific First American applications as assigned.</p></li><li><p>
May train / provide guidance to less experienced team members.</p></li></ul><p></p><p><b><br>
What You'll Bring</b></p><ul><li><p>
Comprehensive knowledge of escrow transactions and client operating systems.</p></li><li><p>
Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)</p></li><li><p>
Familiarity with supported production support software, environments, and methodology</p></li><li><p>
Zendesk experience is preferred</p></li><li><p>
Excellent communication, problem solving skills and telephone etiquette.</p></li><li><p>
Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.</p></li><li><p>
Ability to organize multiple tasks simultaneously and streamline workflow management.</p></li><li><p>
Detail oriented, error intolerant environment</p></li><li><p>
High School diploma or equivalent</p></li><li><p>
AA/AS degree preferred.</p></li><li><p>
2+ years of escrow related work</p></li><li><p>
2+ years customer service-related work</p></li></ul><p></p><div><b>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><p></p><h2 class="jobSectionHeader"><b>What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Associate Production Support Analyst (Remote, 9:30am- 6:30 pm PST)

AC Disaster Consulting

<div><p><b>The successful candidate for this role will reside within reasonable daily commuting distance from the downtown Denver, CO area.</b></p><p><b>
AC Disaster Consulting</b> (ACDC) offers full-spectrum emergency management services to public and private clients. Our experienced professionals have been a part of the growth and modernization of emergency management for nearly 30 years, proudly supporting programs for some of the most challenging natural disasters and catastrophic events under our mission of staying competent, caring, and connected.</p><p><b>
MISSION</b></p><p>
Driven by compassion. Defined by expertise. Strengthened by collaboration. We empower communities to improve disaster outcomes and build lasting resilience.</p><p><b>
VISION</b></p><p>
In the true spirit of emergency management &ndash; ACDC seeks to solve crises, both for the communities and individuals affected by disasters as well as for the clients we serve. Our team brings a whole community approach, compassionate guidance and decades of hands-on experience to best embody our core values: competent, caring, and connected.</p><p>
The position will be guided by ACDC&rsquo;s Corporate Values Platform in all activities.</p><p><b>
Position Summary:</b></p><ul><li>
Job Title: IT Support Analyst</li></ul><ul><li>
Full Time or Part Time: Full Time</li><li>
Exempt/Non-Exempt: Non-Exempt</li><li>
Temporary/Seasonal/Regular: Regular</li><li>
Hourly/Salary: Hourly</li><li>
Compensation: $30-35</li><li>
Travel/Location: Hybrid &quot;work-from-home&quot; with 2-3 days required onsite at work locations in the Denver, CO area.</li></ul><p><b>
Benefits Summary:</b></p><ul><li>
Medical, Vision, and Dental Insurance</li><li>
Short-Term Disability/Voluntary Long-Term Disability</li><li>
401(k) Account with Company Match</li><li>
Paid-Time Off (PTO): Annual Leave and Sick Leave Accruals</li><li>
Paid Parental Leave</li><li>
Training and Professional Development Opportunities</li><li>
Wellness Benefits/Allowance</li><li>
Corporate Computer</li><li>
Time off to Volunteer</li><li>
Cell Phone Allowance</li></ul><p></p><p><b><br>
Mission of Role/Position Summary:</b></p><p>
The IT Support Analyst provides hands-on, onsite technical support while assisting with cybersecurity and compliance initiatives aligned with <b>CMMC</b> and <b>NIST frameworks</b>. This role is ideal for a technically strong, responsive professional who values purpose-driven work and understands how reliable, secure technology directly supports mission-critical community services.</p><p>
The position supports (but does not own) cybersecurity and compliance efforts led by senior team members and offers a clear pathway to grow into more advanced cybersecurity or compliance-focused roles over time.</p><p><b>
Tasks, Duties, and Responsibilities:</b></p><p>
Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:</p><p><b>
IT Support and Operations:</b></p><ul><li>
Provide onsite IT support at the Denver office and travel to nearby locations (within approximately 50 miles) as needed.</li><li>
Troubleshoot and resolve hardware, software, and connectivity issues that cannot be addressed remotely.</li><li>
Diagnose and resolve network and WiFi issues impacting operations and service delivery.</li><li>
Support printer environments, including coordination and escalation with vendors (e.g., Xerox, Verizon).</li><li>
Assist with workstation setup, deployment, upgrades, and lifecycle management across ACDC and Bayaud.</li><li>
Ensure technology systems remain reliable, secure, and accessible for staff delivering mission-critical services.</li><li>
Coordinate with external vendors, ISPs, and service providers to resolve technical issues.</li><li>
Work independently onsite while effectively managing priorities across multiple locations.</li></ul><p><b>
Cybersecurity and Compliance Support</b></p><ul><li>
Support the implementation and ongoing maintenance of cybersecurity controls aligned with <b>CMMC</b>, <b>NIST CSF</b></li><li>
Assist with cybersecurity documentation, audits, and evidence collection to support compliance readiness.</li><li>
Monitor and respond to endpoint security alerts using tools such as <b>SentinelOne</b>, including basic threat investigation and remediation.</li><li>
Help manage endpoint security, identity and access controls, and security monitoring tools.</li><li>
Identify and remediate basic security gaps in systems and processes to protect organizational and community data.</li><li>
Support validation that systems, controls, and documentation align with contractual and regulatory requirements.</li><li>
Help gather, organize, and maintain evidence for audits, assessments, and RFP responses.</li><li>
Contribute to security awareness initiatives and assist with training tracking.</li><li>
Collaborate with leadership and senior technical staff to confirm compliance posture for awarded and prospective work.</li></ul><p></p><p><b><br>
Knowledge, Skills, and Abilities:</b></p><ul><li>
Knowledge of endpoint security tools, identity/access management, and security best practices.</li><li>
Strong troubleshooting skills across hardware, software, and networks.</li><li>
Ability to monitor and respond to endpoint security alerts.</li><li>
Clear communication skills with both technical and non‑technical users.</li><li>
Ability to effectively document tickets, systems, and compliance evidence.</li><li>
Ability to coordinate with vendors and service providers.</li><li>
Ability to work independently onsite and manage shifting priorities.</li><li>
Ability to identify and resolve issues proactively with a security‑focused mindset.</li><li>
Ability to learn new systems, tools, and compliance requirements quickly.</li><li>
Collaboration skills to work with leadership and technical teams on audits and compliance tasks.</li><li>
Ability to travel locally and support technical needs across multiple locations.</li></ul><p></p><p><b>
Expected Hours of Work:</b></p><p>
Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount.</p><p><b>
Travel Requirements:</b></p><ul><li>
Up to 50% travel is expected for this position.</li><li>
Must be willing to travel and deploy to client sites for extended periods of time.</li></ul><p><b>
Physical Demands:</b></p><ul><li>
Mobility required on-site with clients.</li><li>
Sitting or standing for hours at a time.</li><li>
Ability to work at a computer for extended periods of time if needed.</li><li>
Ability to manipulate up to 25 lbs. repetitively throughout the day and as needed.</li></ul><p><b>
Working Environment:</b></p><ul><li>
Emergency management personnel may work in an office or home environment or be deployed to the field which may require working outdoors in adverse weather conditions.</li><li>
Work may be on-site with clients ex: EOC, hospital, debris sites or local government buildings.</li><li>
All AC Disaster Consulting (ACDC) positions are remote work site positions with the home location agreed upon at time of hire.</li><li>
If the remote work site locations change, ACDC Human Resources must be made aware, and leadership needs to approve any site changes for business registration and payroll tax purposes.</li></ul><br>
<b>
Requirements</b><p><b><br>
Experience/Education Required:</b></p><ul><li>
High school diploma or equivalent required.</li><li>
4+ years of demonstrated experience in IT support, systems administration, or cybersecurity</li><li>
4+ years documented understanding of Windows systems, workstations, and basic networking (TCP/IP, DNS, WiFi).</li><li>
4+ years documented familiarity with cybersecurity frameworks like <b>CMMC</b>, <b>NIST CSF</b></li><li>
CompTIA A+ Certification</li></ul><p><b>
Experience/Education Preferred:</b></p><ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Cybersecurity, or a closely related field preferred.</li><li>
Certifications preferred:</li><li><ul><li>
CompTIA Security+</li><li>
Microsoft Azure Security Engineer (AZ-500)</li><li>
Microsoft Security Operations Analyst (SC-200)</li></ul></li></ul><p><b>
Additional Qualifications:</b></p><ul><li>
Must be 18 years of age or older.</li><li>
Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.</li><li>
Must pass company and any applicable client background check and reference check upon offer of employment.</li></ul><br>
<b>
Benefits</b><p><i><br>
Regular status positions will receive these benefits:</i></p><ul><li>
Medical, Vision, and Dental Insurance</li><li>
Short-Term Disability/Voluntary Long-Term Disability</li><li>
401(k) Account with Company Match</li><li>
Paid-Time Off (PTO): Annual Leave and Sick Leave Accruals</li><li>
Paid Parental Leave</li><li>
Training and Professional Development Opportunities</li><li>
Corporate Computer</li><li>
Time off to Volunteer</li><li>
Cell Phone Allowance</li></ul><p>
EEO Statement</p><p><i>
AC Disaster Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.</i></p><p><i>
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic.</i></p><p><i>
Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.</i></p><p>
 <i>If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodation by contacting AC Disaster Consulting Human Resources team at hr@acdisaster.com.</i></p><p>
 <i>We use E-Verify for all candidates who are offered and accept a position with us. Please visit this link to the </i><i>E-Verify Website</i><i> and this link to view the </i><i>E-Verify rights poster</i><i> to understand your rights in this process.</i></p></div>

IT Support Analyst - Denver, CO

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