client support analyst

Experian

<div><p>The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for supporting one of Experian's highest-profile partners during time-sensitive and compliance-critical year-end operations. You will extend beyond basic support&mdash;it combines client relationship management, data oversight, project management, technical system fluency, and production accuracy. You will report to the Director of Customer Success. This is a remote position.</p><p><b>
What you'll do:</b></p><ul><li>
You will oversee end-to-end client case management, including tracking, prioritization, and communication across multiple systems.</li><li>
You will support data validation, formatting, and delivery for year-end tax forms such as W-2, 1099 (M, R, NEC), GU, VI, and Canadian forms (T4, T4A, RL-1).</li><li>
You will maintain high-touch client communication, including participating in status meetings, presenting updates, leading calls, and documenting client-facing summaries.</li><li>
You will navigate multiple tools including Salesforce (SFDC), Smartsheet, internal proprietary platforms, Excel, and shared team trackers.</li><li>
You will troubleshoot production and data issues independently</li><li>
You will collaborate with internal peers and partners to guarantee a seamless and error-free year-end processing experience.</li><li>
You will do QA outputs, understand specs, and identify file formatting issues.</li><li>
You will be available for between October&ndash;February when the workload intensifies, you will need to extended hours, some weekends or evening work, and have faster case turnaround expectations.</li></ul><br>
<br>
<div>About Experian</div><br>
<p>Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.</p><p>
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.</p><br>
<br>
<div>Experience and Skills</div><br>
<ul><li>You have 3+ years of experience working in Client Services</li><li>
You have advanced skills in Customer Success metrics</li><li>
You have experience working directly with enterprise-level clients or partners in regulated industries</li><li>
You have experience with payroll in US and CAN tax forms (W2, 1099, PR, T4 RL1)</li><li>
You have experience with tax year-end processing, data-heavy client services, client billing and contract review</li><li>
You have experience leading training and presentations with clients</li><li>
You have advanced Excel skills (can maintain complex spreadsheets), Salesforce, and Smartsheet knowledge</li></ul><br>
<br>
<div>Additional Information<br>
</div><br>
<p><b>Perks:</b></p><ul><li>
Great compensation package and bonus plan</li><li>
Core benefits including medical, dental, vision, and matching 401K</li><li>
Flexible work environment, ability to work remote, hybrid or in-office</li><li>
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays</li></ul><p>
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on.</p><p>
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.</p><p>
#LI-Remote</p></div>

Client Support Analyst - Remote

Resource Management Associates, LLC

<p><b>IT Client Services Analyst (NC776170)</b></p><p>The RMA is seeking a desktop support Expert/Specialist resource for a 12-month engagement to work with a Client Services Team. **TRAVEL REQUIRED**</p><p><b>Job Details:</b></p><p>Client Services analysts use technical expertise, with understanding of business and user needs, to evaluate IT related incidents and service desk tickets in order to appropriately prioritize and provide appropriate solutions.</p><p>A Client Services analyst will promote positive customer relationships and mentors&rsquo; teammates to ensure client satisfaction and organizational success.</p><p>Client Services takes ownership of customer problems and works with a sense of urgency to resolve these incidents and problems. An analyst will communicate status and progress to the customers in a timely professional manner.</p><p>All analysts will also provide updates on work progress to Customer Support Specialists and the Service Desk using the call tracking system.</p><p>A qualified candidate will possess significant technical knowledge and serves as a team member with other analysts to help solve complex problems. Skills include proficiencies with different types of computer hardware, software, peripherals and components, networking protocols and communications.</p><p>A qualified analyst will know how to image new computers and install the appropriate software for customers. The analyst must know how to install local and network printers along with other peripherals such as scanners. An analyst will be responsible for migrating and protecting user data and profiles as computers are replaced.</p><p>A candidate should be able to show how they stay abreast of current technologies to better the end users working environment. A Client Services analyst can identify emerging trends relating to issues and problems, then researches and makes suggestions of solutions to solve current and prevent future problems.</p><p>Client Services analysts communicate with Data Center Operations when modifying user data storage, DHCP reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).</p><p>The CS analyst will collaborate with application development teams to identify application issues at the customer level and provide technical detail for development teams to accurately identify problems within applications and provide solutions.</p><p>Also, a CS analyst will work with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.</p><p><b>Project Management:</b></p><p>Qualified candidates will have the skill to lead projects that require directing the work of others with some latitude on actions or decisions.</p><p>The candidate should be able to lead team efforts, at the direction of the local Client Services supervisor and/or other management.</p><p><b>Documentation:</b></p><p>This position participates in creating and maintaining documentation of processes and procedures for all areas this position is responsible for (i.e. &ndash; software installs, profile transfers, PC replacements).</p><p>This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).</p><p><b>System Security:</b></p><p>It is the responsibility of all Client Services staff to be aware of DOT and DIT security policies, as well as the security issues directly affecting the systems and technology for which this position is responsible.</p><p>This position is responsible for implementing and maintaining the requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, transferring or usage in a manner inconsistent with IT Security Policies and standards.</p><p>Job Types: Full-time, Contract, Temporary</p><p>Pay: $42.00 - $47.00 per hour</p><p>Work Location: In person</p>

IT Client Services Analyst (NC776170)

Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&amp;D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.
 <br/>
 <br/>
 Division Link: https://www.jonasclub.com/
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 We are seeking an enthusiastic, career-oriented Customer Support Analyst who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Lahore Office.
 <br/>
 <br/>
 <strong>
  Primary Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Support &amp; Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.
  </li>
  <li>
   Product Knowledge &amp; Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.
  </li>
  <li>
   Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.
  </li>
  <li>
   Documentation &amp; Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.
  </li>
  <li>
   Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.
  </li>
  <li>
   Event &amp; Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.
  </li>
  <li>
   Monitor &amp; Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.
  </li>
  <li>
   Time Management &amp; Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.
  </li>
  <li>
   Team Communication &amp; Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.
  </li>
  <li>
   Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.
  </li>
  <li>
   Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)
  </li>
  <li>
   Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)
  </li>
  <li>
   Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.
  </li>
  <li>
   Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.
  </li>
  <li>
   Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.
  </li>
  <li>
   Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.
  </li>
  <li>
   Adaptability &amp; Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.
  </li>
  <li>
   Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Educational &amp; Technical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: Bachelor&rsquo;s degree in Computer Science or related field.
  </li>
  <li>
   Experience: 3+ years of experience in a technical support or customer service environment.
  </li>
  <li>
   Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.
  </li>
  <li>
   Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.
  </li>
  <li>
   Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.
  </li>
  <li>
   Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.
  </li>
  <li>
   Professionalism &amp; Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Workshift (Job Timings)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shift Hours:
  </li>
  <li>
   Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
  </li>
  <li>
   Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)
  </li>
  <li>
   Weekend Availability: Must be willing to work on weekends when required.
  </li>
  <li>
   After Hours Support: Willingness to provide support outside standard business hours as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Customer Support Analyst

CBRE

<div><div><div><div><div><div><b>Contract Support Analyst
</b></div></div></div></div></div><div><div><div><div><div><b>Job ID
</b></div><div>234395
</div></div><div><div><b>Posted
</b></div><div>20-Aug-2025
</div></div><div><div><b>Service line
</b></div><div>GWS Segment
</div></div><div><div><b>Role type
</b></div><div>Full-time
</div></div></div></div></div><div><div><div><div><div><b>Areas of Interest
</b></div><p>Consulting
</p></div></div></div></div><div><div><div><div><div><b>Location(s)
</b></div><p>Tekirdag - Tekirdag - Turkey
</p></div></div></div></div><div><div><div><div><div><b>About the Role:</b>
<p>As a CBRE Contract Support Analyst, you will provide administrative management of supplier contracts, certifications, and documentation consistent with internal and client requirements.</p>
<p>This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.</p>
<b>What You&rsquo;ll Do:</b>
<ul><li>Evaluate and administer agreements for contracted services. This includes preparing new contracts, renewals, and amendments.</li>
<li>Coordinate compliance procedures, facility maintenance, and landscaping requirements with vendors.</li>
<li>Identify safety, operational, and maintenance issues. Schedule support for special facility maintenance and repair projects.</li>
<li>Track vendor performance utilizing established processes and systems. Prepare basic reports for internal and external stakeholders.</li>
<li>Assist with the project management process involving internal and external contributors and vendors.</li>
<li>Have some knowledge of standard principles with limited practical experience in applying them.</li>
<li>Lead by example and model behaviors consistent with CBRE RISE values.</li>
<li>Impact the quality of own work.</li>
<li>Work within standardized procedures and practices to achieve objectives and meet deadlines.</li>
<li>Exchange straightforward information, ask questions, and check for understanding.</li>
</ul><b>What You&rsquo;ll Need:</b>
<ul><li>Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.</li>
<li>Ability to use existing procedures to solve standard problems.</li>
<li>Experience with analyzing information and standard practices to make judgments.</li>
<li>In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.</li>
<li>Organizational skills with a strong inquisitive mindset.</li></ul></div></div></div></div></div></div><p></p>

Contract Support Analyst

FlagStar Bank

<div><div>Position Title</div>
nCino Support Analyst<div></div><div>
Location</div>
Nationwide, MI 48098<div></div><div>
Job Summary</div>
The nCino Support Analyst is responsible for delivering front-line support for the nCino platform, ensuring efficient incident resolution and user satisfaction. This role involves the initial intake, triage, analysis, and resolution of issues related to nCino application functionality, configuration, and performance. The Analyst serves as a key liaison between business users, technical teams, and vendors, playing a vital role in maintaining platform stability and enabling business continuity. Escalates unresolved or complex issues to second-level or development support, while also contributing to ongoing process improvement and documentation.<br>
<br>
Pay Range $ 54,944 - $62,822 - $72,619Pay Range: Local Minimum Wage - $0.00 - $0.00<div></div><div>
Job Responsibilities:</div><div></div><div>
End-User Support &amp; Issue Resolution</div><ul><li>
Independently provide technical and functional support to end users across business lines for nCino and related Salesforce applications. Troubleshoot and resolve incidents through effective issue analysis, root cause identification, and solution implementation. Utilize available support tools and documentation to drive resolution and ensure timely service delivery.</li></ul><div></div><div>
Knowledge Management &amp; Documentation:</div><ul><li>
Develop, maintain, and improve internal documentation including the Known Error Database (KEDB), Knowledge Base articles, FAQs, and process flows. Ensure incidents, workarounds, and permanent resolutions are accurately recorded for future reference and to enhance self-service capabilities for users.</li></ul><div></div><div>
Training &amp; User Enablement:</div><ul><li>
Provide onboarding, refresher, and ad hoc training to new and existing users to enhance adoption, drive usage best practices, and improve user proficiency. Participate in the creation of training materials and support guides as needed.</li></ul><div></div><div>
ADDITIONAL ACCOUNTABILITIES</div><ul><li>
Performs special projects, and additional duties and responsibilities as required.</li><li>
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.</li></ul><div></div><div>
JOB REQUIREMENTS</div><div></div><div>
Required Qualifications:</div><ul><li>
Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent</li><li><i>
Minimum experience required: 2+ Years of experience supporting nCino, Salesforce, or a similar cloud-based banking application.</i></li><li>
Experience creating user documentation, support guides, or knowledge articles.</li></ul><div></div><div>
Preferred Qualifications:</div><ul><li>
Education level preferred: Undergraduate Degree (4 years or equivalent) in Information Systems, Business Administration, or related field</li></ul><div></div><div>
Job Competencies:</div><ul><li>
Excellent communication and interpersonal skills; ability to work collaboratively with technical and non-technical stakeholders.</li><li>
Strong analytical and problem-solving skills; demonstrated ability to resolve technical and functional issues efficiently.</li><li>
Knowledge of loan origination process.</li><li>
Knowledge of ServiceNow or other incident management systems.</li><li>
Strong understanding of MS Windows operating systems.</li><li>
Proven ability to work well within a team environment.</li><li>
Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.</li><li>
Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.</li><li>
Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.</li><li>
Physical demands (ADA): No unusual physical exertion is involved.</li></ul><div>
Flagstar is an Equal Opportunity Employer</div><div></div><div>
Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: <div><i>Benefits | Flagstar Bank</i></div></div><div></div><div>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.</div></div>

nCino Support Analyst

Deutsche Bank

<div><div><h1 class="jobSectionHeader"><b>Client Service Analyst
</b></h1><div><div><div><div><div><b>Job ID: </b>R0396534 </div><div><b>Full/Part-Time: </b>Full-time
</div></div><br>
<div><div><b>Regular/Temporary: </b>Regular </div><div><b>Listed: </b>2025-09-03
</div></div><br>
<div><div><b>Location: </b>Mumbai
</div></div><br>
</div></div></div><h2 class="jobSectionHeader"><b>Position Overview
</b></h2><p></p><p><b>Job Title: Client Service Analyst
</b></p><p><b>Location: Mumbai, India
</b></p><p></p><p><b>Role Description
</b></p><ul><li><b>Positive Impact. </b>It&rsquo;s what drives us. More than a claim, this describes the way we do business.
</li><li>Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors and society.
</li><li>We&rsquo;re committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients.
</li><li>This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you&rsquo;ll discover, our culture supports this.
</li><li>Diverse, international and shaped by a variety of different perspectives, we&rsquo;re driven by a shared sense of purpose.
</li><li>At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.
</li><li>At the heart of Deutsche Bank&rsquo;s client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services.
</li><li>Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, managing leading Global Custodian, Private Equity, Sovereign Wealth funds - our universal expertise and global network allows us to offer truly integrated and effective solutions.
</li></ul><p></p><p><b>What we&rsquo;ll offer you
</b></p><p>As part of our flexible scheme, here are just some of the benefits that you&rsquo;ll enjoy
</p><ul><li>Best in class leave policy
</li><li>Gender neutral parental leaves
</li><li>100% reimbursement under childcare assistance benefit (gender neutral)
</li><li>Sponsorship for Industry relevant certifications and education
</li><li>Employee Assistance Program for you and your family members
</li><li>Comprehensive Hospitalization Insurance for you and your dependents
</li><li>Accident and Term life Insurance
</li><li>Complementary Health screening for 35 yrs. and above
</li></ul><p></p><p><b>Your key responsibilities
</b></p><ul><li>Provides support to clients on all Market Entry / On-Boarding / KYC, Account opening and Account Maintenance related queries applying the highest standards primarily for Securities Services clients.
</li><li>Working knowledge on KYC/ Client Onboarding processes/ requirements.
</li><li>Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank/ Securities Services and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines.
</li><li>Liaises with overseas teams /clients to ensure globally / regionally consistent high standards in service solutions for clients.
</li><li>To work on Adhoc projects required due to various reasons &ndash; Structure changes, Market requirements, efficiency projects etc.
</li><li>Coordinates and aligns closely with onshore Implementation Team.
</li><li>Escalates issues to onshore teams in timely manner to manage client expectation &amp; relationship.
</li><li>Work closely with onshore teams on E2E procedures and processes.
</li><li>Prepares and provides MIS reports, internally / externally.
</li><li>Contributes to Continuous Improvement activities leading to operational efficiencies.
</li></ul><p></p><p><b>Your skills and experience
</b></p><ul><li>Have a minimum of 3 to 5 years&rsquo; client services experience in the Securities Services business covering Custody &amp; Clearing.
</li><li>Possess excellent communication skills, inter-personal skills and be a strong team player
</li><li>Be able to handle/address day to day client requirement/queries and liaise with both clients and internal stakeholders.
</li><li>Be pro-active and able to resolve and respond to clients&rsquo; requests and issues within the agreed turnaround times.
</li><li>Be diligent and ensure quick escalations on key client issues or matters requiring senior management attention.
</li><li>Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management when required. Be a strong and committed team player.
</li><li>Be well-versed with MS-Office applications. Project Management experience will be an added advantage.
</li></ul><p></p><p><b>How we&rsquo;ll support you
</b></p><ul><li>Training and development to help you excel in your career
</li><li>Coaching and support from experts in your team
</li><li>A culture of continuous learning to aid progression
</li><li>A range of flexible benefits that you can tailor to suit your needs
</li></ul><p></p><p><b>About us and our teams
</b></p><p>Please visit our company website for further information:
</p><p><b>https://www.db.com/company/company.htm
</b></p><p></p><p>We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
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Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
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We welcome applications from all people and promote a positive, fair and inclusive work environment.</p></div></div>

Client Service Analyst

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
Join our Client Engagement team as a Client Service Analyst, where you'll play a crucial role in educating and raising awareness among our Commercial &amp; Investment Bank (CIB) clients about our Core and Commerce Center applications. Your focus will be on delivering exceptional service, resolving issues, and driving client satisfaction through effective communication and education. Be part of a dynamic and innovative global organization that offers opportunities for career growth and community involvement.</p><p>
</p><p>As a Client Service Analyst within JPMorganChase, you will be entrusted with a portfolio of clients, where your primary focus will be to educate them on our applications, address their needs, resolve issues, and ensure their satisfaction. Your role will involve leveraging your knowledge of our products and services to provide solutions, while also identifying opportunities for process improvement. You will collaborate effectively with internal stakeholders, using your influence and presentation skills to drive positive outcomes. Your work will have a direct impact on our team's goals and performance, and you will have the opportunity to grow your skills in areas such as project management, change management, and client education.</p><p>
</p><p><b>Job Responsibilities:</b></p><ul><li>
Manage and maintain client relationships by providing prompt and accurate service to an assigned portfolio of clients, ensuring their needs are met and issues are resolved efficiently.</li><li>
Educate clients on Core and Commerce Center applications, providing customer service support and solutions while identifying opportunities for process improvement.</li><li>
Collaborate with internal stakeholders to drive mutually beneficial outcomes, using your skills in influence and presentation to effectively communicate and persuade.</li><li>
Contribute to project management initiatives, assisting in the planning and execution of projects, and ensuring objectives and desired outcomes are met.</li><li>
Develop a basic understanding of new and emerging technologies, and apply this knowledge to enhance client service and operational efficiency.</li></ul><p><b>
Required Qualifications, Capabilities, and Skills:</b></p><ul><li>
Baseline knowledge or equivalent expertise in customer service or relationship management, with a focus on educating clients about applications and services.</li><li>
Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.</li><li>
Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.</li><li>
Familiarity with project management principles, with experience in assisting with the planning and execution of projects.</li><li>
Willingness to learn and understand new technologies, with a focus on applying this knowledge to enhance client service and operational efficiency.</li></ul><p><b>
Preferred Qualifications, Capabilities, and Skills:</b></p><ul><li>
Utilize conflict management and resolution skills to address and resolve client issues effectively.</li><li>
Develop and implement strategies to improve client satisfaction and service delivery.</li><li>
Collaborate with cross-functional teams to ensure seamless client service operations</li></ul>
<b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
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<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

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