client support analyst

Solarity

<div><div><div>A Client Support Analyst&rsquo;s objective is to deliver necessary changes to expand and improve Solarity within our clients&rsquo; electronic medical record ecosystem.</div></div><div><div><b>
Primary Responsibilities</b></div></div><ul><li><div>
Execute tasks based on direction provided by the Client Care Manager.
</div></li><li><div>Collaborate with internal client champion(s) to define success criteria for implementing projects with relatively low complexity.</div></li><li><div>
Work in partnership with end users, project stakeholders, and/or subject matter experts to define preferred application behavior and technical specifications.
</div></li><li><div>Coordinate with cross-functional teams to implement changes in a test and production Solarity environment.
</div></li><li><div>Design and work with application business owner(s) to execute acceptance, full system, and regression testing.</div></li><li><div>
Determine necessary project tasks, estimate task level of effort, task dependencies, and start/stop dates to meet project deliverable requirements.</div></li><li><div>
Triage, troubleshoot, and escalate workflow or application design issues with implemented changes.
</div></li><li><div>Adhere to best practices and standards.</div></li><li><div>
Actively use Solarity product knowledge base content and subject matter experts to execute tasks.
</div></li><li><div>Accurately report time spent of request or project deliverables using a web based application.
</div></li><li><div>Comply with Solarity&rsquo;s policies, procedures and guidelines.</div></li><li><div>
May be required to perform other related duties as assigned</div></li></ul><div><div><b>
Qualifications</b></div></div><ul><li><div>
1+ year of relevant business analysis, technical analysis, software support, or other relatable Solarity experience required.</div></li><li><div>
Experience with Microsoft Office (Outlook, Word, Excel) required.
</div></li><li><div>Excellent verbal and written communication skills.</div></li><li><div>
Ability to interact and lead a professional conversation with a customer.</div></li><li><div>
Ability to quickly learn new changes in technology and strong problem solving skills.</div></li><li><div>
Ability to self-organize and achieve assigned goals with limited supervision.</div></li><li><div>
The following helpful, but not required:
</div><ul><li><div>SQL Server Management Studio experience.</div></li><li><div>
Basic understanding of maintaining application configuration files, HTML, XML, Lua programming language, HL7 interface.</div></li><li><div>
Associate or professional certification in related field.
</div></li><li><div>Familiarity with Microsoft Visio or diagramming tool.</div></li><li><div>
Healthcare information technology background.</div></li></ul></li></ul><p>
</p><div><div><b>About Solarity</b></div></div><div><div>
Solarity improves the accuracy, accessibility, and interoperability of electronic medical records through innovative, service-backed technology to capture and index healthcare documentation. Our solutions convert any healthcare document into properly formatted and indexed EMR data. Customers save time, improve efficiency, and enhance the value of their EMR investments while allocating labor resources more productively.</div></div><div><div>
We have more than 50 years of experience managing documents for billing and treatment. Our customers rely on us for easily implemented, easy-to-use innovations that deliver powerful, always-improving results, as well as flexible delivery models for healthcare organizations of all sizes and specializations. For more information, visit www.SolarityHealth.com.</div></div><div><div><b>
Equal Employment Opportunity</b></div></div><div><div>
Solarity is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, age, disability, marital status, genetic information, veteran status, sex, sexual orientation, gender identity or expression, or any other status protected by applicable law.</div></div><div><div><b><i>
Important Notice:</i></b><i> Solarity Health takes the security of job applicants seriously. Please be aware that all official recruiting communications from Solarity Health will come only from email addresses ending in </i><b><i>@solarityhealth.com</i></b><i> or through our applicant tracking system, Paycom, from addresses ending in </i><b><i>@msg.paycomonline.com</i></b><i>. We will never ask candidates for personal financial information, Social Security numbers, or payment of any kind during the recruiting or hiring process. If you receive a message from any other domain claiming to represent Solarity Health, do not respond and please report it to </i><i>hr@solarityhealth.com</i><i>.</i></div></div></div>

Client Support Analyst I

<div>Job Purpose:
<div><b>
About RWS</b></div><div><br>
</div><div>RWS is a global AI solutions company empowering the world&rsquo;s most trusted enterprise AI.</div><div></div><div><br>
Our proprietary Cultural Intelligence Layer, powered by 250,000 data specialists, cultural and language experts and deep domain professionals, backed by 45+ patents, makes enterprise AI culturally fluent, contextually accurate and secure, ensuring every interaction reflects a brand&rsquo;s tone, context and customer values.</div><div></div><div><br>
Through our Generate, Transform and Protect segments, we deliver intelligent content, enterprise knowledge, large-scale localisation, and IP protection for global growth. Trusted by 80+ of the world&rsquo;s top 100 brands, RWS provides the confidence, governance and expertise organisations need to deploy AI safely, responsibly and at scale.</div><div></div><div><br>
Headquartered in the UK, RWS is listed on AIM (RWS.L).</div><div>
More information: rws.com.</div><div></div><div><b><br>
About Propylon</b><br>
<br>
Propylon is the Dublin-based content‑management arm within the RWS group, specialising in software for legal and regulatory workflows. For more than 20 years, Propylon has helped governments, standard bodies and regulated organisations manage legislation, regulations and legal content in a smarter, modular way.</div><div></div><div><br>
Joining Propylon means working in a people-led, innovation-driven environment recognised as one of Ireland&rsquo;s Best Workplaces in Tech - while having the backbone and global reach of RWS. You&rsquo;d be contributing to meaningful projects that shape law, compliance and global content workflows, with the support and flexibility to grow your skills and career.</div><div></div><p><b><br>
Job Purpose</b></p><div>
Propylon has an exciting opportunity for an experienced Business Support Analyst to join our innovative, software solutions business dedicated to driving digital transformation in the legal landscape.</div><div><br>
</div><div>The successful candidate will work within our Government Solutions Department, which is responsible for supporting software solutions built on Propylon&rsquo;s core products for Propylon&rsquo;s customers worldwide. The role is a client-facing role and will involve working directly with Propylon&rsquo;s clients. The Business Support Analyst role at Propylon is suitable for someone with several years of experience, having previously worked on a helpdesk as a Support Analyst, where the position involved systems support and analysis, preferably in a client-facing role.</div><div></div><div><br>
This is a full-time, permanent role based in Oklahoma City. The role will be office-based. This is a client-facing role and may involve out-of-state travel to client sites.</div>
Job Overview:
<div><b>
Primary Responsibilities:</b></div><br>
<div></div><ul><li>
Providing appropriate problem resolution or routing inquiries as needed to ensure user satisfaction
</li><li>Leading the efficient, effective, and reliable support management of software applications</li><li>
Working with the client and internal project team members to identify and resolve technical issues</li><li>
Building an excellent relationship with all stakeholders and one's own peers</li><li>
Being the point of contact to ensure blockers and issues are identified and resolved</li><li>
Writing clear manual test scripts and following a plan to execute assigned test cases</li><li>
Creating clear defect tickets for the technical team to work on</li><li>
Creating an understanding and expertise of the client businesses to stay up to date with customer needs</li><li>
Manage expectations through proactive and regular client communications with both formal and informal communication methods</li></ul><div></div><div><b><br>
Additional Responsibilities:</b></div><br>
<div></div><ul><li>
Participating in workshops with key stakeholders, including internal and external Senior Management, to gather business requirements that enable the creation of user stories and development tasks</li><li>
Documenting Functional Specifications and working closely with the Technical Lead and Senior Business Analysts to support the solution design and ensure the successful implementation of customer requirements</li><li>
Preparing, documenting and implementing activities for the deployment phase of each assigned project, including client training/demo sessions, user guide documentation and internal knowledge share</li><li>
Actively participating in presentations and demonstrations to both existing and potential clients</li><li>
Identifying and recommending best practices to be used within the team of Business Analysts by bringing experience and learned lessons into the team</li></ul><div><b><br>
</b></div><div><b>Requirements:</b></div><br>
<div></div><ul><li>
4+ years&rsquo; experience in a Support Analyst or Business Support Analyst role</li><li>
Computer Science, IT or Business Administration degree, or equivalent experience</li><li>
Strong application support and business analysis skills is a must</li><li>
Experience in writing Business Requirements and/or Functional Specification documents</li><li>
Experience with the principles of SDLC</li><li>
Ability to understand and document complex document-centric workflows and to conceptualise them in IT terms</li><li>
Ability to self-start and work in a pressured environment with deadlines</li><li>
Good technical knowledge and skills
</li><li>Experience with software testing</li><li>
Excellent written and verbal communication skills</li><li>
Proven decision-making capabilities</li><li>
Be personally well organised, presentable, and manage one&rsquo;s own time effectively</li></ul><div></div><div><b><br>
Nice to have:</b></div><br>
<div></div><ul><li>
Client-facing experience</li><li>
Certified BA qualification</li><li>
Experience with Office-style applications, e.g. ability to create macros, spreadsheet formulae, etc.</li><li>
Experience with Visio</li><li>
Experience with database reporting tools</li><li>
Experience of working with JIRA</li><li>
Experience of working in an agile team</li></ul><div></div><div><b><br>
Personal Attributes:</b></div><br>
<div></div><ul><li>
Wants to be part of a team committed to delivering high-quality, innovative products.</li><li>
Wants to be part of a culture that is committed to sharing and enhancing the knowledge of the wider team, supporting team-wide learning and success</li><li>
Have a curious mindset &ndash; about what you do, the technology you use and how you connect with others to deliver products that we are proud to deliver to our clients.</li></ul>
Life at RWS:
<div><div><b>
Life at RWS </b><b>-</b> If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you&rsquo;ll love life at RWS.</div></div><div></div><div><br>
Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.</div><div></div><div><br>
In return, we expect all our people to live by the values that unite us: <b>to partner</b>, putting clients fist and winning together<b>, to pioneer</b>, innovating fearlessly and leading with vision and courage, <b>to progress</b>, aiming high and growing through actions and <b>to deliver</b>, owning the outcome and building trust with our colleagues and clients.</div><div></div><p><b><br>
RWS embraces DEI</b> and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.</p><div><b>
RWS Values</b></div><div></div><div><br>
Get the 3Ps right &ndash; Partner, Pioneer, Progress &ndash; and we&acute;ll Deliver together as RWS.</div><div></div><div><b><br>
Covid Vaccination</b> - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.</div><div></div><div><b><br>
Recruitment Agencies: </b>RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms &amp; Conditions associated with the use of such resume will be considered null and void.</div><div></div><div><br>
#LI-MS1, #LI-Hybrid</div></div><div></div>

Business Support Analyst

AMS Staffing Inc.

<div>
 <p>
  Please connect with me on LinkedIn as well @Grant Price
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  <strong>
   Job Title: IT Support Analyst
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   Location: Houston-77056
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  <strong>
   Salary/Payrate: $55K-$65K annually and AWESOME benefits!!!
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  <strong>
   Work Environment:
  </strong>
  Hybrid (4 days in office/1 remote)
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  <strong>
   Term: Permanent
  </strong>
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 <p>
  <strong>
   Bachelor&rsquo;s degree required: No
  </strong>
 </p>
 <p>
  <strong>
   Referral Fee:
  </strong>
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   AMS will pay $500 should the person you refer gets hired
  </strong>
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  <strong>
   JOB DESCRIPTION
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  <strong>
   Job Summary: IT Support Analyst &ndash; Houston, TX
  </strong>
 </p>
 <p>
  Our client, a well-regarded law firm in Houston, is seeking a full-time, in-office IT Support Analyst to join their Information Technology Services team. This entry-level role reports to the Director of IT and is ideal for professionals with 3 years of IT support experience, preferably within the legal industry.
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 <p>
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 <p>
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 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provide Tier 1 help desk support via ticketing system
  </li>
  <li>
   Troubleshoot software, hardware, and networking issues for both onsite and remote users
  </li>
  <li>
   Assist with user onboarding and offboarding
  </li>
  <li>
   Maintain IT inventory and manage equipment check-in/out
  </li>
  <li>
   Support anti-virus software, patch management, and network troubleshooting
  </li>
  <li>
   Help maintain the help desk portal and document internal how-tos
  </li>
  <li>
   Set up and support conference room tech and user phone/headset systems
  </li>
 </ul>
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 </p>
 <p>
  <strong>
   Required Skills:
  </strong>
 </p>
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  <li>
   Proficiency in Microsoft Windows 11, Office Suite, and Active Directory
  </li>
  <li>
   Basic networking knowledge (TCP/IP, DHCP, DNS)
  </li>
  <li>
   Understanding of Group Policies, file and print services, and event log analysis
  </li>
  <li>
   Experience with Microsoft Teams, Teams Telephony, and Ivanti systems
  </li>
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   Strong organizational, communication, and customer service skills
  </li>
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  <strong>
   Physical Requirements:
  </strong>
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   Must be able to lift up to 30 pounds
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  <strong>
   Education:
  </strong>
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  <li>
   Minimum high school diploma or equivalent
  </li>
 </ul>
</div>


IT Support Analyst- 3578759

Goldman Sachs

<div><div><div><div><div><div><div><p>We are seeking to hire a Sales Support Analyst to join our Institutional MENA team. A successful candidate should effectively collaborate with senior sales on commercial activities covering the full spectrum of products and client segments, supporting pre-sales and post-sales process and client activities dedicated to the MENA client base.</p>
<p>
This sales support position is a fast-paced challenging role for self-motivated and driven sales professionals.</p><br>
<p></p>
<p><b>
RESPONSIBILITIES</b></p>
<ul><li>
Assist senior sales professionals with preparation and follow up on client &amp; prospect meetings and respond to client queries on products and services</li><li>
Partner with external sales team to respond to day-to-day client queries on products and services and help to create and strengthen sales activity.</li><li>
Support the Country Head with presentations focusing on market intelligence, business development, financial analysis and planning</li><li>
Collaborate with product specialists on a wide range of Goldman Sachs Asset Management products, ranging from traditional Public Markets to Private Assets, and with support functions (Marketing, Compliance, Operations, etc) to execute the business strategy and serve clients&rsquo; needs</li><li>
Liaise with internal functions and product teams to serve our clients&rsquo; needs</li><li>
Demonstrate a strong team working attitude and be proactive in learning and promoting new ideas within the team</li></ul></div></div></div></div></div></div><div><div><div><div><div><b>
We Offer Best-In-Class Benefits</b></div></div></div><p></p><div><div><div><div><div><div><div>
Healthcare &amp; Medical Insurance</div></div><p>
We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Holiday &amp; Vacation Policies</div></div><p>
We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Financial Wellness &amp; Retirement</div></div><p>
We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees&rsquo; priorities.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Health Services</div></div><p>
We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Fitness</div></div><p>
To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).</p></div></div></div></div><p></p><div><div><div><div><div><div>
Child Care &amp; Family Care</div></div><p>
We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Benefits at Goldman Sachs</div></div><p>
Read more about the full suite of class-leading benefits our firm has to offer.</p></div></div></div></div></div></div></div></div><div></div>
<br><p>Opportunity Overview
CORPORATE TITLE
Analyst
OFFICE LOCATION(S)
Kuwait
JOB FUNCTION
Sales Support
DIVISION
Asset &amp; Wealth Management</p>

Goldman Sachs Asset & Wealth Management - Institutional Sales Support - Analyst - Kuwait

First American

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p><p>
Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.</p><p></p><p><b>
What You'll Do</b></p><ul><li><p>
Ensures exceptional customer service for our customers</p></li><li><p>
Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.</p></li><li><p>
Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk</p></li><li><p>
Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.</p></li><li><p>
Responds to customer requests within the required SLA; provides follow up when needed</p></li><li><p>
Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.</p></li><li><p>
May perform additional duties relating to specific First American applications as assigned.</p></li><li><p>
May train / provide guidance to less experienced team members.</p></li></ul><p></p><p><b><br>
What You'll Bring</b></p><ul><li><p>
Comprehensive knowledge of escrow transactions and client operating systems.</p></li><li><p>
Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)</p></li><li><p>
Familiarity with supported production support software, environments, and methodology</p></li><li><p>
Zendesk experience is preferred</p></li><li><p>
Excellent communication, problem solving skills and telephone etiquette.</p></li><li><p>
Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.</p></li><li><p>
Ability to organize multiple tasks simultaneously and streamline workflow management.</p></li><li><p>
Detail oriented, error intolerant environment</p></li><li><p>
High School diploma or equivalent</p></li><li><p>
AA/AS degree preferred.</p></li><li><p>
2+ years of escrow related work</p></li><li><p>
2+ years customer service-related work</p></li></ul><p></p><div><b>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><p></p><h2 class="jobSectionHeader"><b>What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Associate Production Support Analyst (Remote, 9:30am- 6:30 pm PST)

Interactive Brokers

<p></p><div><div><h3 class="jobSectionHeader"><b>Company Overview</b></h3>
<p>
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.</p>
<p>
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.</p>
<p>
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.</p>
</div><p></p><p><b>
This is Hybrid role (4 days in office /1 day remote)</b></p>
<p><b>
About your Team:</b></p>
<p>
As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple communication channels and guide clients of<br>
varying technical backgrounds through basic API integration processes.</p>
<p><b>
 </b><b>What will be your responsibilities within IBKR:</b></p>
<ul>
<li>Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner.</li>
<li>Address basic questions related to third-party integrations with IBKR API.</li>
<li>Guide clients through initial API connection processes.</li>
<li>Direct clients to relevant documentation and resources.</li>
<li>Triage market data inquiries and escalate as appropriate.</li>
<li>Route complex technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teams.</li>
<li>Document client interactions accurately in the support system.</li>
<li>Follow established support protocols and workflows.</li>
</ul>
<p><b> </b><b>What required skill's you need:</b></p>
<ul>
<li>Bachelor's degree or equivalent experience (preferred)</li>
<li>Basic understanding of programming concepts and what coding entails</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to communicate technical concepts to clients with varying levels of technical proficiency</li>
<li>Strong problem-solving abilities</li>
<li>Customer-service oriented mindset</li>
<li>Ability to work in a fast-paced environment</li>
</ul>
<p><b>Desired Attributes</b></p>
<ul>
<li>Interest in financial markets and trading systems.</li>
<li>Previous experience in a technical support role.</li>
<li>Knowledge of financial APIs or trading systems (a plus).</li>
<li>Ability to learn quickly and adapt to changing technologies.</li>
</ul>
<p><b> </b><b>To be successful in this position, you will have the following:</b></p>
<ul>
<li>Self-motivated and able to handle tasks with minimal supervision.</li>
<li>Superb analytical and problem-solving skills.</li>
<li>Excellent collaboration and communication (Verbal and written) skills.</li>
<li>Outstanding organizational and time management skills.</li>
</ul><h3 class="jobSectionHeader"><b>Company Benefits &amp; Perks</b></h3>
<div><ul><li>Competitive salary, annual performance-based bonus and stock grant</li>
<li>Retirement plan 401(k) with competitive company match</li>
<li>Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.</li>
<li>Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)</li>
<li>Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack</li>
<li>Corporate events including team outings, dinners, volunteer activities and company sports teams</li>
<li>Education reimbursement and learning opportunities</li>
</ul>
</div><p><i>This role's anticipated base salary range is $67,000 to $75,000 annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.</i></p></div>

API Support Analyst I

EOX Vantage (Vantage Agora, Inc.)

<p><b>Client Services Analyst</b></p><p>EOX Vantage is looking for skilled and motivated customer centric professionals to join our Client Service Department! For professionals who engage with a diverse customer base via phone and chat communication and handle assigned tasks with a high-level of knowledge, passion, and a commitment to satisfying customer needs. The goal is to deliver customer solutions and experiences that are thoughtful, reliable, and remarkable.</p><p><b>Responsibilities Include:</b></p><ul><li>Handle a moderate volume of inbound and/or outbound calls.</li><li>Chat/Email interactions with Customers between taking calls.</li><li>Identifying solutions for customer issues using resources provided.</li><li>Provide accurate, valid, and complete information.</li><li>Create customer interactions, records, service accounts, and send documents.</li><li>Meet personal and team-based productivity and efficiency goals</li><li>Follow communication procedures, guidelines, and policies.</li><li>Basic arithmetic skills required; excel experience is a plus.</li><li>Acclimate changes in processes quickly and effectively.</li></ul><p><b>Requirements:</b></p><ul><li>At least 3 years of customer service experience.</li><li>Proven ability to multitask effectively with accuracy.</li><li>Strong communication skills.</li><li>High level time management skills.</li><li>Customer-centered approach and ability to adapt/respond to different scenarios with empathy.</li></ul><p>At EOX Vantage, our goal is to deliver premier service with insights that boost overall operations. Clients choose EOX Vantage to improve their operational efficiencies and optimally manage data through direct assistance from the Managed Services team and leveraging the customized, patented Enterprise Operating System (EOX) &ndash; a suite of unified cloud-based apps to run a business, all on one secure platform. EOX Vantage allows clients to focus on what they do best by reducing the time it takes to manage the essential, non-core aspects of their operations, and improving their effectiveness with data and insights.</p><p>Come join our growing Client Service team, who manage a diverse set of customers facing tasks at a pace that allows growth and the ability to excel into a career path.</p><p><b>Equal Employment Opportunity Policy:</b></p><p>EOX Vantage provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. This policy applies to all aspects of employment, including hiring, promotion, compensation, and training.</p><p><b>E-Verify Participation:</b></p><p>EOX Vantage participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee&rsquo;s Form I-9 to confirm work authorization.</p><p>EOX Vantage will not use E-Verify to pre-screen job applicants and will only use E-Verify once a job offer has been accepted and Form I-9 is completed.</p><p>For more information about E-Verify, please visit Home | E-Verify</p><p>Visit our website to learn more about us: https://www.eoxvantage.com/</p><p>EOX Vantage NEVER asks for any form of payment to be considered as an applicant. If you are emailed asking for payment, please immediately report this spam message to info@eoxvantage.com. All verified personnel will only reach out with an EOX email ending in @eoxvantage.com</p><p>College degree preferred, High-school degree or GED required</p><p>Pay: $14.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) 4% Match</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul><p>Location:</p><ul><li>South Carolina (Required)</li></ul><p>Work Location: Remote</p>

Client Service Customer Support Analyst I

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