client support consultant

Helpp Technologies

Technical Support Consultant (Level 3 VoIP Support)Job Description: Dataphone is seeking a Technical Support Consultant to provide high-level customer support to our US-based clients. This role requires expertise in Level 3 VoIP support, networking, and troubleshooting using Wireshark/PCAP. The ideal candidate will handle complex technical issues, analyze network traffic, and ensure seamless VoIP communication.Key Responsibilities:<ul><li>Provide remote technical troubleshooting and Level 3 VoIP support.</li><li>Analyze and diagnose VoIP-related network issues using Wireshark/PCAP captures.</li><li>Handle and resolve customer inquiries via calls and emails.</li><li>Manage and process support tickets efficiently.</li><li>Assist customers with software installations, training, and troubleshooting.</li><li>Collaborate with the Product Development team to escalate and resolve technical issues.</li><li>Diagnose and resolve hardware, software, and network faults.</li><li>Offer guidance and solutions to customers to ensure effective issue resolution.</li></ul>Requirements:<ul><li>Strong networking knowledge (TCP/IP, SIP, RTP, NAT, Firewalls).</li><li>Experience with VoIP troubleshooting (SIP Trunking, PBX, QoS, Jitter, Latency).</li><li>Proficiency in Wireshark and PCAP analysis for network and VoIP issue diagnosis.</li><li>Prior experience in Level 3 VoIP support or technical support.</li><li>Good spoken English communication skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Knowledge of VoIP protocols and configurations is a must.</li></ul>Location: Office No. 506, Tai Roshan Trade Centre, Bahadurabad, Karachi Job Type: Full-Time, On-Site Shift Timings: 6 PM - 3 AM Pakistan Time (US Business Hours) (Monday-Friday)Job Type: Full-timePay: Rs150,000.00 - Rs250,000.00 per monthApplication Question(s):<ul><li>Can you manage working from 5 pm - 2 am Pakistan Time onsite?</li></ul>Work Location: In person

Technical Support Consultant (Level 3 VoIP Support)

AI Acquisition

<div><h3 class="jobSectionHeader">About AI Acquisition</h3>
An AI platform emerged as the global category leader in AI service provider enablement. Operating globally, with the US as its primary market, the unique hybrid of Platform-as-a-Service (PaaS) and AI marketplace has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale. AI Acquisition combines proprietary AI orchestration tools with proven enterprise SaaS infrastructure, delivers immediate value to the platform&rsquo;s multiple agency customers and small and medium businesses worldwide.
We&rsquo;re revolutionizing the way entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. At the forefront of the $1.3 trillion AI revolution, we empower our members to earn $500+ per hour with just a few clicks. Whether through our AI Agency Incubator (Self-Guided), AI Accelerator (Done With You), or AI Agency Launchpad (Done For You), we provide the systems, training, and support to help our members achieve rapid success. 
 
Hear from our leaders: 
<ul>
<li>Jordan Lee, Co-Founder &amp; Chairman, shares insights about the business: Watch here
</li><li>Matthew Jones, CEO, discusses his career progression and personal growth since joining The Growth Partner: Watch here 
</li></ul><h3 class="jobSectionHeader">Why Join AI Acquisition?</h3><ul>
<li>Be part of a cutting-edge company leading the AI revolution, with a proven system that delivers results.</li>
<li>Work in a dynamic, remote environment with a team dedicated to transforming lives.</li>
<li>Opportunity to grow with a company experiencing rapid growth as we scale to support more members.</li>
<li>Make a direct impact on our members&rsquo; success, helping them achieve life-changing wins like $60K in 17 days.</li>
<li>Surround yourself with exceptionally talented, driven people who are in pursuit of excellence.</li>
</ul>This isn&rsquo;t just a job&mdash;it&rsquo;s an opportunity to create a new and better life while working with visionary leaders who are shaping the future of AI-driven business growth. 
 
The Role
We&rsquo;re seeking a Customer Success Growth Consultant to join our team and drive the success of ambitious entrepreneurs in our Growth Partner Accelerator.
In this role, you&rsquo;ll oversee a portfolio of clients, conduct daily 1:1 consultation sessions, and guide them on the development and execution of their growth action plans. You&rsquo;ll act as a trusted advisor, helping entrepreneurs overcome obstacles, scale their businesses, and achieve their goals.
This is a unique opportunity for ex-agency owners or experienced business growth coaches who are passionate about helping others succeed. 
 
What You&rsquo;ll Do 
<ul>
<li>Client Engagement &amp; Progress Management:</li>
<li><ul><li>Conduct in-depth, personalized video consultations to understand each client&rsquo;s current position and goals, crafting tailored action plans.</li>
<li>Provide ongoing support through regular progress reviews, offering strategic guidance to ensure accountability and continuous advancement.</li>
<li>Manage a portfolio between 30-40 clients, ensuring each receives the attention and support needed to thrive.</li>
</ul></li><li>Strategic Program &amp; Client Optimization:</li>
<li><ul><li>Deliver insightful analysis on client progress and overall program performance to inform key stakeholder decisions.</li>
<li>Refine strategies in offer creation, marketing, and sales to help clients increase revenue.</li>
<li>Regularly audit and optimize client funnels, offers, pricing, and sales processes to maximize effectiveness and growth.</li>
</ul></li><li>Client Success &amp; Experience Management:</li>
<li><ul><li>Oversee the end-to-end client experience, proactively implementing improvements to maximize satisfaction and results.</li>
<li>Act as a dedicated coach through 1:1 sessions, setting clear action plans, holding clients accountable, and providing targeted feedback via Slack.</li>
<li>Rapidly resolve challenges while reviewing key milestones to ensure clients stay focused on high-impact activities that drive their success.</li>
</ul></li><li>Marketing &amp; Resource Support:</li>
<li><ul><li>Review and refine client-created marketing materials to ensure quality and effectiveness.</li>
<li>Serve as a key resource within our digital community platforms, promptly addressing client inquiries and guiding them to the most relevant tools, content, and learning materials.</li>
</ul></li></ul>Requirements<h3 class="jobSectionHeader">
What We&rsquo;re Looking For</h3><ul>
<li>Experience: At least 3 years of experience growing, coaching, or consulting businesses, with a proven track record of helping entrepreneurs achieve their goals.</li>
<li>Industry Knowledge: Ex-agency owners or individuals with extensive digital marketing and sales experience are highly preferred.</li>
<li>Commitment to Growth: Passionate about learning and developing both technical and professional skills.</li>
<li>High-Performance Mindset: Thrives in dynamic, fast-paced environments surrounded by ambitious, driven individuals.</li>
<li>Coaching Skills: Strong ability to hold clients accountable, provide actionable feedback, and guide them through challenges.</li>
</ul>Benefits<h3 class="jobSectionHeader">
What&rsquo;s In It For You?</h3><ul>
<li>Engagement Type:</li>
<li><ul><li>Full Time - Independent Contractor (1099 or otherwise, depending on applicant country)</li>
<li>Fully Remote 
</li></ul></li><li>Competitive Compensation:</li>
<li><ul><li>Base retainer: $5K&ndash;$10K/month USD</li>
<li><ul><li>Standard band: $5K&ndash;$8K/month USD</li>
<li>Senior band: $7K&ndash;$10K/month USD for ex-agency owners with $10M+ P&amp;L experience 
</li></ul></li><li>Upsells &amp; Cross-Sells: 7.5% on sets and 15% on closes on all back-end revenue (uncapped&mdash;your ceiling is your ambition). 
</li><li>Deal Bonuses:</li>
<li><ul><li>$350&ndash;$1K USD for client referrals, depending on program type</li>
<li>$1K USD for talent referrals</li>
<li>Other performance-based incentives based on exceptional KPIs 
</li></ul></li></ul></li><li>Realistic OTE: $120K&ndash;$150K+ USD in Year 1. 
</li><li>Equity Opportunities: Invitation to a share scheme after 12 months (subject to performance)&mdash;a rare path to ownership in a fast-scaling business. 
</li><li>Professional Growth:</li>
<li><ul><li>Accelerated advancement opportunities on both individual contributor and team management pathways.</li>
<li>1:1 executive coaching.</li>
<li>$20K annual training budget.</li>
<li>Continuous up-skilling at the C-suite level. 
</li></ul></li></ul><h3 class="jobSectionHeader">Ready to grow others and yourself?</h3>
In your application please include:<ul><li><ul>
<li>
A 2&#8209;minute Loom on your biggest B2B client win
</li><li>CV / LinkedIn URL
</li><li>One paragraph on the hardest revenue obstacle you&rsquo;ve solved</li></ul></li></ul></div>

Customer Success Growth Consultant (CSM) - Remote 4

Deloitte

<div>
 
 Summary
 
 
 
 
 Position Summary
 
 
 
 
 National Consulting Services
 
 
 
 The National Office, a key Strategic Enabler in our new model, is comprised of professionals with various areas of focus that collectively provide mission critical services to support Deloitte&rsquo;s overall success. Whether focused on project financials, quality and risk management, methods and tools, sales excellence, talent, leadership support, or other activities these professionals ensure that our Firm operates efficiently, and our people are able to effectively serve clients every day.
 
 
 
 Position Summary
 
 
 
 
 Level:
 
 Senior Consultant
 
 
 As a Senior Consultant at Deloitte Consulting, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables, independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions.
 
 
 
 Work you&rsquo;ll do:
 
 
 
 <ul>
 <li>
 Review and analyze IT operations and managed services contracts to identify and document business-relevant contractual obligations and restrictions, including :
 </li>
 <li>
 Contract requirements, deliverables and key methodologies such as performance measures, productivity achievement and invoicing
 </li>
 <li>
 Security/privacy obligations that must be operationalized outside of standard processes and controls
 </li>
 <li>
 Non-standard onboarding requirements
 </li>
 <li>
 Summarize and re-state individual contract obligations in non-legal terminology that can be clearly understood and actioned by business delivery leaders
 </li>
 <li>
 Collaborate and build relationships with legal, delivery, and commercial teams to clarify, interpret and align on actions to be recommended to business leaders to comply with contractual obligations
 </li>
 <li>
 Leverage customized tools/platforms for obligations tracking
 </li>
 <li>
 Support the development of tools, templates and methodologies for standardized obligation extraction, documentation and communication
 </li>
 <li>
 Flag risks, ambiguities or gaps in contract terms that could impact delivery or compliance
 </li>
 <li>
 Periodically interface with internal stakeholders to help monitor progress of contractual obligations and restrictions
 </li>
 <li>
 Manage process implementation activities, including identification of process improvement opportunities for obligations management activities
 </li>
 <li>
 Other ad hoc risk and contract management support activities as required
 
 
 </li>
 </ul>
 
 The team:
 
 
 
 The Quality and Risk Management (QRM) team&rsquo;s mission is to protect the earnings, assets, and reputation of the firm, facilitate consistency of delivery, and reduce the cost of quality. The primary responsibility of QRM is to provide effective and timely risk and quality-related counsel and guidance to the Deloitte teams that support client engagements. QRM accomplishes its mission by helping identify, mitigate, and manage risk (delivery, regulatory, legal, and reputation) throughout the engagement life cycle.
 
 
 The Operate Obligations Management team will provide support to US Risk Managers and business leaders for complex information technology (IT) operate and managed services contracts by executing careful review of contractual documents (and related artifacts) and extracting all obligations and restrictions that require customized operationalization and management by the business stakeholders. This includes translating contractual/legal language into clear, actionable insights for business stakeholders.
 
 
 
 Qualifications
 
 
 
 
 Must Have Skills/Project Experience/Certifications:
 
 
 
 <ul>
 <li>
 6+ years of post-qualification experience in contract management, contract analysis, compliance, legal operations, or a similar role
 </li>
 <li>
 Strong understanding of IT operations, managed services, or consulting delivery models
 </li>
 <li>
 Excellent contractual fluency and ability to interpret and translate legal language into simplified terms
 </li>
 <li>
 Experience in identifying commercial, contractual and business obligations within complex legal documents
 </li>
 <li>
 Excellent analytical and presentation skills
 </li>
 <li>
 Good relationship management skills
 </li>
 <li>
 Strong verbal and written English communication skills
 </li>
 <li>
 Proactive approach in performing duties, problem solving, and issue resolution
 </li>
 <li>
 Proficiency in the use of MS Office - Word, Basic Excel and PowerPoint
 </li>
 <li>
 Exposure to contract language associated with complex IT services contracting
 
 
 </li>
 </ul>
 
 Good to Have Skills/Project Experience/Certifications:
 
 
 
 <ul>
 <li>
 Advanced degree (e.g. law or business)
 </li>
 <li>
 Familiarity with contract lifecycle management systems
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 BBA/BA/BS in related field
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 <ul>
 <li>
 Bengaluru/Hyderabad/Pune/Chennai/Kolkata
 
 
 </li>
 </ul>
 
 Our purpose
 
 
 
 Deloitte&rsquo;s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
 
 
 
 Our people and culture
 
 
 
 Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
 
 
 
 Professional development
 
 
 
 At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
 
 
 
 Benefits To Help You Thrive
 
 
 
 At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially&mdash;and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
 
 
 
 Recruiting tips
 
 
 
 From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
 
 
 Requisition code: 305568
</div>

Contract Obligations Support Specialist – Sr. Consultant

SupportYourApp

<div>Passionate about the world of tech?
What if you had a chance to be a part of the world&rsquo;s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let&rsquo;s see what it takes
What you will do:<ul>
<li>Provide exceptional customer support via chats and emails</li>
<li>Build positive and long-lasting relationships with customers</li>
<li>Meet team KPIs</li>
<li>Always be up-to-date with cutting-edge technology</li>
<li>Securely work with customers&rsquo; sensitive information</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain working knowledge of our client&rsquo;s products and services</li>
<li>Communicate with developers and other departments of various IT companies</li>
</ul>What you need to succeed in this role:<ul>
<li>Native Kazakh, and English B2 communication skills</li>
<li>At least 6 months of experience in a customer support role</li>
<li>Personal or professional experience in crypto is a must</li>
<li>Analytical and research skills</li>
<li>Positive and responsible attitude</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul>Will be a great plus:<ul><li>
Experience with CRM systems</li></ul>
Benefits and Perks:<ul>
<li>Flexible schedule</li>
<li>Opportunity to work fully remotely</li>
<li>Inclusive international environment</li>
<li>Compensation in USD</li>
<li>Good bonuses for referring friends</li>
<li>Paid intensive training and probation</li>
<li>Work-life balance</li>
<li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.</div>

(fluent Kazakh) Customer Support Consultant, crypto (Turkey, remotely)

<div>
 
 Passionate about the world of tech?
 
 
 
 What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
 
 
 Join our team as a
 
 Customer Support Consultant
 
 today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
 
 
 Excited? Let's see what it takes 💛
 
 
 
 What You Will Do:
 
 
 
 <ul>
 <li>
 Communicate with hot leads and existing customers via calls, emails and chats
 </li>
 <li>
 Build positive and long-lasting relationships with customers
 </li>
 <li>
 Meet team KPIs
 </li>
 <li>
 Always be up-to-date with cutting-edge technology
 </li>
 <li>
 Securely work with customers' sensitive information
 </li>
 <li>
 Apply the latest and greatest customer happiness practices
 </li>
 <li>
 Maintain working knowledge of our client's products and services
 
 
 </li>
 </ul>
 
 What you need to succeed in this role:
 
 
 
 <ul>
 <li>
 Excellent Czech and English (B2) communication skills
 </li>
 <li>
 At least 6 months of experience in a customer support role
 </li>
 <li>
 Attention to details
 </li>
 <li>
 Analytical and research skills
 </li>
 <li>
 Positive and responsible attitude
 </li>
 <li>
 Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
 
 
 </li>
 </ul>
 
 Will be a great plus:
 
 
 
 <ul>
 <li>
 Customer service or sales experience
 </li>
 <li>
 Experience with CRM systems
 
 
 </li>
 </ul>
 
 Benefits and Perks:
 
 
 
 <ul>
 <li>
 Fixed schedule: Monday to Friday, 10 AM - 6 PM Turkey time
 </li>
 <li>
 Opportunity to work fully remotely
 </li>
 <li>
 Inclusive international environment
 </li>
 <li>
 Compensation in USD
 </li>
 <li>
 Good bonuses for referring friends
 </li>
 <li>
 Paid intensive training and probation
 </li>
 <li>
 Work-life balance
 </li>
 <li>
 Responsive management interested in your growth and long-lasting cooperation
 </li>
 <li>
 Greenhouse conditions for self-development
 </li>
 <li>
 The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
 
 
 </li>
 </ul>
 
 Who are we?
 
 
 
 SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
 
 
 Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
 
 
 We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
 
 
 We welcome people with various backgrounds and experiences. Grab the chance to join us and
 
 send your CV in English
 
 , pointing out your outstanding skills!
 
 
 Visit our website: www.supportyourapp.com
 
 
 
 DISCLAIMER
 
 
 
 We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
 
 
 
 Your personal data will be processed as described in the SupportYouApp
 
 
 Candidate Privacy Notice
 
 
 .
 
</div>

(fluent Czech) Customer Support Consultant (Turkey, remotely)

Search 10000+ Client support consultant jobs near you this October. New roles added regularly across leading industries. Apply today.

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Contract Obligations Support Specialist – Sr. Consultant

(fluent Kazakh) Customer Support Consultant, crypto (Turkey, remotely)

(fluent Kazakh) Customer Support Consultant, crypto (Turkey, remotely)

(fluent Czech) Customer Support Consultant (Turkey, remotely)