client support consultant

Improvizations

<div>About Us: At Improv, we are committed to transforming the Human Capital Management (HCM) and Workforce Management (WFM) industry through a strategic focus on Strategy, Process, and People. Our goal is to deliver solutions that truly meet our clients' needs, not just the latest trend. By partnering with the best in the industry, we broaden our capabilities and consistently achieve our clients' business outcomes.
Improv empowers our team with a culture of innovation, trust, and open communication, ensuring our people bring their best every day. Our work impacts millions of lives around the globe. We don't take this lightly. It's a big job - and we are all-in. We're always looking for great teammates who share our passion for doing meaningful work that makes a real difference.
We are seeking for unique and experienced UKG Ready Solution Consultant to join our team.
What You Will Do:<ul><li>
Participate in the full lifecycle of UKG product implementation from discovery through design, build, test, and user adoption</li><li>
Discover and analyze client business requirements and business processes</li><li>
Create usable documentation including audit findings, business requirements, and product design documents</li><li>
Translate findings and product design documentation into properly configured applications (Timekeeping, Payroll, Scheduler, etc.)</li><li>
Actively participate, and as needed lead, testing, and quality assurance activities for the projects.</li><li>
Assist with change management and user acceptance testing</li><li>
Work closely with Project Managers communicating and understanding the goals required to complete the required tasks on time and budget</li><li>
Maintain the internal project management system up to date with all-time worked, task status, and related documentation</li><li>
Maintain current in-depth technical, functional, and operational knowledge of UKG Ready</li><li>
Experience with UKG Pro or UKG Pro WFM (Dimensions) is desired but not required</li></ul>
Your knowledge, skills, and abilities:<ul><li>
Minimum 5 years' UKG experience with completing full implementations of UKG Ready</li><li>
End-to-end experience with the following Ready modules:<ul><li>
HR &ndash; Performance, Recruiting, Compensation, Succession Planning, Learning, Benefits, COBRA, ACA</li><li>
Payroll &ndash; Payroll Services</li><li>
Time &ndash; Accruals, Attestation, LOA/Leave</li><li>
Scheduler</li><li>
People Insights</li><li>
Valid UKG Ready Implementation Certifications
</li><li>Time (Required)</li><li>
HR</li><li>
Payroll</li></ul></li><li>
Exemplary customer service skills with demonstrated ability to effectively develop and maintain client relationships</li><li>
Excellent oral and written communication skills</li><li>
Bachelor's Degree or equivalent in Computer Science or related field (or equivalent experience)</li><li>
Applicants must have authorization to work in the United States without current or future visa sponsorship</li></ul>
What would make you an outstanding candidate:<ul><li>
Experience delivering managed services, end user/admin training, and/or strategic consulting</li><li>
UKG PRO WFM Timekeeping Certification</li><li>
End-to-end experience with the following UKG PRO WFM modules:<ul><li>
Timekeeping</li><li>
Absence (Attendance and Leave)</li></ul></li><li>
Experience with ADP Workforce Management optional</li><li>
Understanding of UKG Navigator, Paragon, and Launch methodology/tools</li></ul>
Why join the Improvizations team?
We are committed to creating an inclusive environment for our team. If you have a special need that requires accommodation, please let your recruiter know.
We currently offer the following benefits:<ul><li>
Access to medical, dental, and vision insurance through Cigna with the majority of the employee cost covered by the employer</li><li>
Employer funding to HSA accounts and FSA access</li><li>
Access to a 401(k) through Vanguard with a guaranteed employer contribution</li><li>
Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to</li><li>
10 holidays with flexibility based on what is important for you and those you love</li><li>
Family-friendly benefits, extended parental leave for when you need to spend critical time with new family members, employer-paid short-term and long-term disability, employer-paid life insurance, and access to additional life insurance, hospital coverage, accidental coverage, discounted mental health support, and more</li><li>
Support on individual development through certifications, continued learning, conferences, and more</li></ul>
We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Improvizations is an Equal Opportunity Employer.</div>

UKG Ready Solution Consultant - Remote (USA)

New look apprale 

Remote Client Support Coordinator Flexible Remote Position | Permanent Opportunity We are currently growing our remote operations team and looking for professional, reliable individuals who enjoy communicating with people and helping create a positive client experience. This position involves assisting clients, coordinating virtual appointments, and maintaining organized communication with customers through company systems and scheduled interactions. What You&rsquo;ll Be Doing - Communicate with clients in a professional and friendly manner - Provide general information and assistance - Coordinate and confirm online appointments - Assist with scheduling and calendar management - Maintain accurate client records and updates - Help ensure a smooth and organized customer experience This role focuses on communication, coordination, and client support. No sales transactions or payment processing are involved. Position Details - 100% remote opportunity - Work from anywhere with a stable internet connection - Flexible scheduling options available - Monday to Friday availability preferred during business hours (EST) - 20&ndash;40 hours per week available - Long-term permanent role Compensation - Guaranteed pay starting at $17 USD/hour - Performance bonuses available - Stable and transparent compensation structure Training &amp; Support We provide full onboarding and ongoing support to help you succeed. - Structured training included - Access to internal systems and tools - Continuous guidance from the support team Requirements - Reliable computer or laptop - Stable internet connection - Headset or professional audio setup - Quiet and professional workspace Ideal Candidate - Strong communication and interpersonal skills - Organized and detail-oriented - Professional and solution-focused mindset - Comfortable working independently in a remote environment - Able to adapt quickly to new systems and processes - Comfortable navigating online platforms and software tools Why Join Us? - Fully remote flexibility - Stable long-term opportunity - Supportive and structured environment - Flexible scheduling options - Opportunity for growth and advancement If you are looking for a professional remote role focused on client communication, scheduling, and coordination, we would love to hear from you. Apply today to join our growing team.Pay: Rs4,798.48 - Rs45,410.39 per hourWork Location: Remote

Remote Client Support Coordinator

Robert Quinn Ltd

Job Title: Client Support Specialist (Chat-Based) Company: Robert Quinn Ltd Employment Type: Full-Time Location: Remote Job Overview Robert Quinn Ltd, one of Ireland's leading construction companies with nearly 50 years of industry experience, is seeking a dedicated and professional Client Support Specialist to join our team. We specialise in high-quality commercial, retail, healthcare, and educational construction projects and are known for our exceptional workmanship and timely delivery. In this role, you will be the first point of contact for our valued clients, providing outstanding support and information exclusively through our chat-based platforms. This is an excellent opportunity to contribute to a reputable organisation and play a key part in maintaining our high standards of client satisfaction. Responsibilities • Engage professionally with clients via live chat to provide timely and accurate information regarding our services, including commercial fit-outs, Building Information Modeling (BIM), and design-build solutions. • Serve as the primary point of contact for all inbound chat enquiries, addressing questions and providing support with a consistently high level of service. • Guide clients and potential customers through our website and digital client portals, ensuring a seamless and positive user experience. • Identify, troubleshoot, and effectively escalate complex issues to the appropriate internal teams, such as project managers or the sales department. • Maintain precise and detailed records of all client interactions and communications within our CRM system. • Gather and document client feedback to contribute to the continuous improvement of our services and support processes. • Work collaboratively with the wider team to ensure a consistent and professional brand image across all client touchpoints. Qualifications • Proven experience in a client support or customer service role, with a strong preference for candidates with experience in chat-based communication. • Exceptional written communication skills in English, with impeccable grammar, spelling, and punctuation. • Strong problem-solving abilities and the capacity to remain calm and professional in a fast-paced environment. • A self-motivated, disciplined, and organised approach, essential for success in a remote working role. • Proficiency in using CRM software and digital communication platforms is highly advantageous. • A genuine interest in the construction or architectural industry is desirable but not essential. What We Offer • A competitive hourly wage of $25 - $35 USD. • A full-time, remote position that offers flexibility and supports a healthy work-life balance. • The opportunity to be part of a highly respected and stable company with a rich history of successful projects valued at over €340 million. • A supportive and collaborative team environment where your contributions are recognised and valued.

Client Support Specialist (Chat-Based)

Intercontinental Exchange

<div>Overview:

Hours for this role are 11:00 am to 8:00 pm Eastern time 
Job Purpose
Provides in-depth product support to ICE Mortgage clients by resolving incoming inquiries through phone and e-mail communication. Administers the necessary requirements to resolve and maintain client accounts and ensures that the quality and utilization of Intercontinental Exchange (ICE) software products satisfy client needs. Collaborates with Operations, Sales, and Product Management teams to ensure client satisfaction and company initiatives are met. 
Responsibilities<ul><li>
Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions</li><li>
Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned</li><li>
Drive service level attainment to departmental standards</li><li>
Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates</li><li>
Recognize and respond accordingly to systemic customer-impacting problems</li><li>
Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client</li><li>
Understand and follow company and departmental guidelines and policies for customer interaction</li><li>
Maintain and promote consistent behaviors and delivery across the team</li><li>
Manage case backlog to departmental standards</li><li>
Effectively use knowledge base, along with all resources available to drive resolution</li><li>
Thoroughly and accurately document details of all client interactions in CRM system</li></ul>
Knowledge and Experience<ul><li>
3+ years&rsquo; experience in a customer-facing technical support role or 1+ year experience and a Bachelor&rsquo;s degree or equivalent</li><li>
Demonstrated relevant competency in the following areas &ndash; Desktop browser troubleshooting, Microsoft Office products, Windows Desktop including Windows Registry</li><li>
PC Basic Setup, PC Hardware Troubleshooting &amp; Understanding of Software/Hardware compatibility limitations</li><li>
Proven effectiveness in a role that requires multi-tasking and strong customer soft skills</li><li>
Demonstrated ability to confidently deliver solutions and resolve issues</li><li>
Team-oriented, demonstrates a professional and cooperative attitude</li><li>
Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed</li><li>
Experience working in a SaaS environment</li><li>
Familiar with Client/Server Architecture and network troubleshooting tools such as Telnet, Traceroute or Ping</li><li>
Familiarity with Splunk or other log analyzer tools</li><li>
Awareness of Knowledge Center Support/Knowledge Article best practices, familiar with structuring process &amp; procedure documentation</li><li>
Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly</li><li>
Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener</li><li>
Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback</li><li>
Analytical; proactive; creative problem solver</li><li>
Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers</li><li>
Act with integrity; demonstrate adaptability; execute consistently against job responsibilities</li></ul> 
#LI-SF1
-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.</div>

Client Support Specialist, EMN

BOND

Who We Are BOND is a rapidly growing private aviation company revolutionizing fractional aircraft ownership and private aircraft management, delivering an elevated and seamless flying experience for discerning clients. Supported by a landmark Bombardier fleet order, we are building a modern fleet of late-model super-midsize and ultra-long-range aircraft and assembling a team committed to operational excellence, safety, and white-glove service. As we scale toward launch and long-term growth, we are seeking professionals who want to help build a next-generation aviation company and play a meaningful role in shaping how it operates from the ground up. Role Overview The Member Support Specialist &ndash; Nights &amp; Weekends is the operational heartbeat of BOND's Account Management team when the rest of the world is off the clock. This role owns real-time trip coordination and member communication during evening and weekend hours &mdash; ensuring that the white-glove BOND experience never sleeps. You'll work directly alongside Directors and Account Managers, handling the operational layer of trip execution so our client-facing team can stay focused on relationships. This role is built for someone who thrives under pressure, owns their shift completely, and holds themselves to the same standard at 2AM as they would at 2PM. If you have an aviation operations background, a member-first mindset, and the discipline to perform at a high level during non-standard hours, we want to hear from you. What You'll Do Own real-time member communication during nights and weekends &mdash; trip status updates, proactive outreach, and one-call resolution. Coordinate trip logistics end-to-end: flight scheduling, catering, ground transportation, FBO readiness, and last-minute changes. Monitor active flights and communicate delays, diversions, or operational changes to members and internal stakeholders immediately. Liaise directly with flight crews, FBOs, and third-party vendors to resolve issues in the moment. Act as the off-hours escalation point for operational issues, exercising sound judgment to resolve or elevate as appropriate. Partner with Flight Operations, Maintenance, and Scheduling to maintain cohesive trip execution across the operation. Ensure clean, accurate handoffs at shift transitions so the daytime team picks up with full situational awareness. Maintain accurate data entry across operational systems, keeping clean records for all assigned trips. Surface recurring operational gaps or service breakdowns to leadership for continuous improvement. Required Qualifications 2+ years of experience in aviation operations, flight coordination, charter operations, or a premium member/client services environment. Proven ability to manage multiple concurrent priorities under time pressure with accuracy and composure. Strong verbal and written communication skills; professional and member-first in all interactions. Proficiency with operations or scheduling platforms; ability to learn proprietary systems quickly. Consistent availability to work nights, weekends, and holidays on a structured shift schedule. Must pass pre-employment background check and drug screening. Preferred Qualifications Experience in fractional aviation, Part 135 charter, or a premium private aviation environment. Familiarity with FBO operations, flight dispatch, or aircraft scheduling systems. Background supporting UHNW or high-profile clientele in a direct-service capacity. Familiarity with large-cabin Bombardier aircraft, including the Challenger 3500, Global 6500 and Global 8000. Exposure to trip management platforms or CRM tools used in aviation or luxury hospitality. Education in aviation (e.g., Embry-Riddle) and/or pilot certification is a strong plus. Schedule This is a structured shift role. Shifts are 8 hours and cover the following windows: Weekdays (Monday&ndash;Friday): 5PM&ndash;1AM | 1AM&ndash;9AM Weekends (Saturday&ndash;Sunday): 9AM&ndash;5PM | 5PM&ndash;1AM | 1AM&ndash;9AM Total scheduled hours: 40 per week. Applicants must also have the flexibility to work a different schedule and overtime to support business demands as needed. Why BOND We're building a next-generation aviation company, and we invest in the people making it happen. Joining BOND means stepping into a fast-moving, high-standards environment where your work has a direct impact from day one. Competitive salary commensurate with experience Performance-based bonus eligibility (role dependent) Comprehensive health, dental, and vision insurance with supplemental coverage options and company-paid life insurance 401(k) with company match Paid time off and company holidays for eligible roles If you're ready to help build something exceptional &mdash; we'd love to hear from you! Equal Employment Opportunity BOND is an equal opportunity employer and values a workplace where every team member is respected and supported. All employment decisions are made without regard to any status protected by applicable federal, state, or local law. Work Location: In person

Member Support Specialist – Nights & Weekends

Intellectt Inc

<div>
 
 
 Role:
 
 Supply Chain Solution Consultant
 
 
 
 Location :
 
 Phoenix, AZ
 
 
 
 Duration:
 
 Long Term
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 To support client in design, development, testing of new business process in supply chain implementation / enhancement projects.
 </li>
 <li>
 To lead implementation, configurations, testing, training, knowledge transfer, and documentation activities.
 </li>
 <li>
 To understand current challenges in the AS-IS process and propose rapid response solutions based on business requirement.
 </li>
 <li>
 To conduct client workshops &amp; involve user story collection, requirement gathering.
 </li>
 <li>
 To monitor rapid response automation chains, schedule tasks, and alerts on a daily basis in client environments, etc.
 </li>
 </ul>
 
 
 
 
 
 Key skills
 
 
 <ul>
 <li>
 Experience as a Solution Consultant or similar role, preferably with expertise in Kinaxis Rapid Response
 </li>
 <li>
 Min 3 or more years of experience in supply chain management or with deep functional knowledge in at least one area of supply chain planning: i.e. operations, demand planning, supply planning, inventory optimization, logistics optimization, or supplier network optimization
 </li>
 <li>
 Knowledge of supply chain systems, processes and data, and business operations Analytical skills and a capacity to work with large data sets
 </li>
 </ul>
</div>

Supply Chain Consultant

Abdulla Al Arif Investment

We are seeking an experienced QA/QC Engineer &ndash; Civil with a strong background in UAE high-rise construction projects (G+10 and above). The ideal candidate will be responsible for ensuring that all project quality standards, specifications, and procedures are fully implemented on site, while coordinating with site teams, consultants, and subcontractors to ensure compliance with project requirements.Key ResponsibilitiesQuality Assurance &amp; Quality Control<ul><li>Oversee and implement field quality control activities for civil works in line with approved specifications and project requirements.</li><li>Prepare and maintain QA/QC documentation, including ITPs, Method Statements, Checklists, and QA/QC Plans.</li><li>Conduct inspections of structural, concrete, finishing, and site activities to ensure conformity with drawings and standards.</li><li>Close NCRs, SORs, SI, and snag/de-snag reports in coordination with consultants and clients within required timelines.</li></ul>Inspection &amp; Compliance<ul><li>Prepare and execute daily QA/QC inspection activities, obtaining consultant approvals.</li><li>Coordinate with subcontractors to ensure efficient work execution, material optimization, and avoidance of rework.</li><li>Conduct internal QA audits and monitor NCR implementation and corrective actions.</li><li>Review subcontractor ITPs, Method Statements, and material approvals.</li></ul>Documentation &amp; Reporting<ul><li>Maintain accurate QA/QC documentation including reports, inspection logs, calibration records, and test reports.</li><li>Prepare mock-up snagging reports and ensure compliance before submitting to the client/consultant.</li><li>Represent the company during external QA/QC audits and certification reviews.</li></ul>Training &amp; Support<ul><li>Conduct toolbox talks, quality awareness sessions, and snagging briefings for engineers, supervisors, and labor teams.</li><li>Support site execution teams in understanding technical requirements and approved quality procedures.</li></ul>Experience Requirements<ul><li>Minimum 3&ndash;5 years of UAE experience specifically in high-rise projects (G+10 and above).</li><li>Total of 8 years experience in QA/QC within the construction industry.</li><li>Strong knowledge of concrete works, structural elements, fa&ccedil;ade/finishing interfaces, and high-rise construction methodologies.</li><li>Experience closing NCRs and managing consultant/client inspections.</li></ul>Educational Qualifications<ul><li>Bachelor&rsquo;s Degree in Civil Engineering (Mandatory).</li></ul>Required Skills &amp; Certifications<ul><li>Strong understanding of:</li><li>ISO 9001:2015 (Quality Management Systems)</li><li>ISO 14001:2015 (Environmental Management Systems)</li><li>OHSAS 18001 / ISO 45001 (Occupational Health &amp; Safety)</li><li>Proficiency in:</li><li>AutoCAD (basic for drawing review)</li><li>MS Office (Excel, Word, PowerPoint)</li><li>QA/QC reporting and documentation software (if applicable)</li><li>Knowledge of local UAE construction regulations, Dubai Municipality standards, and consultant procedures.</li><li>Excellent communication skills to coordinate with contractors, consultants, and clients.</li></ul>Job Type: Full-timePay: AED8,000.00 - AED10,000.00 per monthExperience:<ul><li>UAE High Rise G+10 and above: 3 years (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>Work Location: In person

QA/QC Engineer - Civil UAE High Rise Experience

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