client support consultant

<div><div>ADP is hiring a SAP Client Tech Support Consultant
 
Job Responsibilities:</div>
<ul><li>Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation.</li>
<li>Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex</li>
<li>Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex.</li>
<li>Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.</li>
<li>Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required</li>
<li>Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application.</li>
<li>Identify, manage and test SAP Note application as an Advanced Correction.</li>
<li>Create and send Customer messages to SAP to request support and corrections</li>
<li>Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.</li>
<li>Provide mentoring support and guidance to other consultants on areas of expertise</li>
<li>Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team.</li>
<li>Performs other related duties as assigned.</li>
</ul><div><div>Technology Specific Job Requirements:</div>
<ul><li>SAP Payroll/HR application expereince - including Enterprise/Personnel structure, payorll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration</li>
<li>Excellent Understanding of Payroll Processing Methodology</li>
<li>Understanding of Employee Self Service/Portal.</li>
</ul><div>Experience :</div>
<ul><li>3-5 Years of Directly Related Experience.</li>
</ul></div>PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
<ul><li>Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand.</li>
<li>Identify causes, relationships, implications and solutions.</li>
<li>Demonstrate knowledge and application of key methodologies employed by Application Support Team.</li>
<li>Business Consulting Skills - provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Client Focused.</li>
<li>Ability to Mentor and Guide other associates in area of expertise.</li>
</ul>A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</div>

SAP Client Support Tech Consultant

<div>ADP is hiring a GlobalView(GV) Technical Support Consultant. In this position you will be responsible for ensuring the Payroll Specialists are applying consistent methodologies and meeting GlobalView's Service Level Agreement. You will work to ensure activities are performed in a manner that meets ADP and/or client requirements while adhering to ADP standards. You will as needed review and define methodologies or processes and ensure Payroll Specialists are trained following GV requirements, including stellar service. 
 
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. 
 
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, &amp; Social Responsibility. 
 
RESPONSIBILITIES:
<ul><li>Support level / tier3
</li><li>Ensure that the implementation teams deliver work that is defect-free and in compliance with the template</li>
<li>Ensure ongoing coordination:</li>
<li><ul><li>With Application tier3 Support and Payroll Production process owners / leads (knowledge sharing, best practices, talent management, shared contribution to FAQs and knowledge management database)</li>
<li>With counterpart in Shared Service Center (knowledge sharing, best practices)</li>
</ul></li></ul><ul><li>Work with GES team, subject matter experts and Team Leads to assure implementing training for country specifics and readiness for onboarding new clients</li>
<li>Mentor new team members coming onboard</li>
<li>Lead the DRIEM Team (Data, Report, Interface, Enhancement Management Team) methodology and processes</li>
<li>For all upcoming new go-lives, engage adequate resources from DRIEM Team to work with implementation and thus having a smooth and seamless transition</li>
<li>Manage projects not managed by Project Services</li>
<li>Manage client escalations and urgent/critical tickets to provide stellar service to clients</li>
<li>Act as back-up for manager when out of office to ensure day-to-day processes are being performed as usual</li>
<li>Manage/create root cause analyses (RCAs) for highly escalated issues and provide best practices</li>
<li>Act as subject matter expert for all the connectors (such as Oracle, Workday) and provide adequate solution to the client</li>
<li>Create and maintain documentation on the knowledge management site, which will be shared across all teams</li>
<li>Work with our Loyalty Manager for any post go-live issues (for new clients) to improve the process for other new clients</li>
<li>Serve as team player and assist all our team members for any technical / non-technical / process / functional-related questions or queries</li>
<li>Perform other related duties as assigned</li>
<li>Participate as required in cross regional activities, workshops etc. aiming at sharing and improving on current processes and practices</li>
</ul>REQUIRED QUALIFICATIONS:
<ul><li>At least 5 years of experience leading payroll support teams</li>
<li>Experience in deploying process across multiple teams</li>
<li>SAP CRM or knowledge and practice of other Client Relationship Management (CRM) tools</li>
<li>Excellent understanding and practice of payroll processing procedures</li>
<li>Fluency in English (oral and written)</li>
</ul>PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
<ul><li>Strong client service orientation</li>
<li>Good analytical skills</li>
<li>Ability to work in a team environment</li>
<li>Excellent verbal and written communication skills</li>
<li>Strong initiative and enthusiasm</li>
<li>PC literate (Windows, Excel, Word)</li>
<li>Very good understanding of ADP applications, payroll procedures</li>
</ul>Knowledge of ADP Interfaces and Connectors Preferred
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</div>

Client Technical Support Consultant III

Veradigm

<div></div><div><div><div>Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.</div></div><div></div> 
 We're Hiring!

Associate Support Consultant 
Join us in delivering exceptional client support and driving impactful healthcare solutions.

What You'll Do

As an Associate Support Consultant, you'll be the first line of support for our clients &mdash; solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat. Your role will involve: 
&#9989; Resolving client issues related to product functionality and system setup 
&#9989; Logging, tracking, and documenting support cases 
&#9989; Collaborating with product teams to escalate bugs or feedback 
&#9989; Reproducing client issues and assisting in root cause identification 
&#9989; Learning continuously through mentorship and knowledge base use

Who You Are

 Bachelors degree in any stream &ndash; Technical/Science/Humanities 
 Strong verbal and written communication skills (C1 English proficiency) 
Curious, tech-friendly, and eager to learn troubleshooting basics 
Comfortable working in a hybrid or remote support environment

Bonus If You Have

 2&ndash;3 years of experience in a customer or product support role 
 Basic familiarity with cloud, app support, or healthcare software

Working Style

 Standard weekday hours, which would include standard US working hours &amp; night shifts when required. With occasional after-hours or holiday support when needed

 Work setup &mdash; Work from office in a professional office space setup.

 We appreciate your time off! Just a heads-up: during key business times, PTO might be limited to keep things running smoothly

Ready to support world-class products and build your career in tech support?

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.<div></div><div> 
Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!</div></div>

Associate Support Consultant

S&P Global

<div><div><h1 class="jobSectionHeader">Associate, DMS Client Support</h1><ul><li>
 Islamabad, Pakistan
 </li><li>Operations Group
 </li><li>318738
</li></ul></div><div></div><div><h2 class="jobSectionHeader">Job Description 
</h2><div> 
<h1 class="jobSectionHeader">About The Role:</h1>
Grade Level (for internal use):
07
The Role: Associate, DMS Client Support
Grade (Relevant for internal candidates only) : 07
Location: Islamabad, PK 
The Team:
Joining a close-knit and professional team, you will gain broad knowledge within the financial world related to all asset classes including; Fixed Income, Commodities, Equities, etc. Moreover, you will get a grasp of different databases and our technical products. 
The Impact:<ul><li>
You will integrate into an all-star group and will make a significant impact.</li><li>
Your position will be meaningful as it is the link between the end-user and our products.</li><li>
Combining product expertise with a deep understanding of who our clients are and how they use our tools, you will be a consultant providing the best and most efficient way for our clients to achieve quality results.</li></ul> 
What&rsquo;s in it for you?<ul><li>
This position is an entry-level role with high-performance expectations. You will be working with multiple levels in the team.</li><li>
There is the potential for advancement, learning and overall career development depending on individual performance and company need.</li><li>
Due to frequent interactions with sales and product management, this is a highly visible role with high potential for growth outside the department as well.</li></ul> 
Responsibilities:
<ul><li>As an Associate in Enterprise Support, you will respond to inquiries for data-feed clients. You will be responsible for providing professional, timely, and quality support of our feed-based products.</li><li>
Have a deep understanding of investments, financial and accounting statements.</li><li>
Be willing and able to work closely with partners in a team-based environment.</li><li>
Have excellent interpersonal skills in order to effectively communicate client concerns and product related issues with all our departments. Being technologically savvy is also a plus.</li></ul>
What We&rsquo;re Looking For?
Someone who wants a meaningful position with high expectations, who can assimilate into a professional team environment, and make immediate, positive contributions and is not afraid to ask questions. 
Basic Qualifications:<ul><li>
Have a Bachelor&rsquo;s degree in Finance, Business, Accounting, Economics, or related field.</li><li>
Possess intermediate to Advanced MS-Excel experience</li><li>
Experience with Outlook, Word, and Powerpoint</li><li>
Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement</li><li>
Excellent English communications skills</li><li>
Integrity, positive personality, and a desire to help people are all essential</li></ul> 
Preferred Qualifications:<ul><li>
Knowledge of investments including private equity, public equity, fixed income, ETF&rsquo;s, mutual funds, commodities, etc</li><li>
SQL experience and/or basic knowledge</li></ul>
About Us:
At S&amp;P Global Market Intelligence, we know that not all information is important&mdash;some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction. 
S&amp;P Global Market Intelligence is a division of S&amp;P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence. 
About S&amp;P Global Market Intelligence 
 
At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. 
 
For more information, visit www.spglobal.com/marketintelligence.
What&rsquo;s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology&ndash;the right combination can unlock possibility and change the world. 
 
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&amp;P Global we transform data into Essential Intelligence&reg;, pinpointing risks and opening possibilities. We Accelerate Progress. 
Our People:
We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. 
 
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We&rsquo;re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values: 
Integrity, Discovery, Partnership 
At S&amp;P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. 
 
Benefits:
We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global. 
 
Our benefits include:<ul><li>
Health &amp; Wellness: Health care coverage designed for the mind and body.</li><li>
Flexible Downtime: Generous time off helps keep you energized for your time on.</li><li>
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.</li><li>
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.</li><li>
Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.</li><li>
Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.</li></ul>
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&amp;P Global:
At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.<div>
-
Equal Opportunity Employer
S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.</div><div> 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf</div><div>
-</div>
20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) 
 
Job ID: 318738 
Posted On: 2025-08-12 
Location: Islamabad, Pakistan</div></div></div>

Associate, DMS Client Support

Genpact

<div><div><div>Ready to build the future with AI? 
At Genpact, we don&rsquo;t just keep up with technology&mdash;we set the pace. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s AI Gigafactory, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies&rsquo; most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquo;s possible, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Lead Consultant &ndash;Application Support L2! 
In this role, you will be a part of the Cora support team who will take ownership of customer issues reported and see problems through to resolution. 
Responsibilities 
<ul><li>Take ownership of customer issues reported and see problems through to resolution.</li><li>Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.</li><li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Provide prompt and accurate feedback to customers.</li><li>Ensure proper recording and closure of all issues.</li><li>Prepare accurate and timely reports.</li><li>Post patching issue, this gets more people to apply for job role resolution. Provide and document RCA &amp; corrective actions on repetitive issues for a permanent fix, Provide Guidance and Support to other IT Team Knowledge Management processes; Provide resolution notes for new issues or work-around; keep team members and team lead aware of changes. Build, develop &amp; maintain updated user self-help documentation and quick reference guides for frequently asked questions about the application.</li><li>Enable the users to handle activities on their own.</li><li>Experience on the Audit controls like ISO20, CMMI, SOC compliance</li><li>Adequate experience on the usage of MS excel &amp; MS Word</li></ul>
Qualifications we seek in you! 
Minimum Qualifications 
<ul><li>Bachelor's/Graduation/Equivalent Preferred qualifications</li></ul>
Preferred Qualifications/ Skills 
<ul><li>Good Understanding of Salesforce platform (Admin and Code level understanding).</li><li>Hands on experience in AI Prompt Engineering/Re-engineering.</li><li>Deep understanding on Generative AI and Agentic AI.</li><li>Basis understanding on Azure Open AI.</li><li>Ability to deal with ambiguity and define approaches to bring unfocused issues to resolution.</li><li>Excellent customer-facing skills that include conducting compelling technical briefing &amp; demonstrations including critical issues, status reports, and resolving impediments. The person should have the technical capability to troubleshoot applications, implement new technologies and articulate the solutions to the customer.</li><li>Ensures project issues are raised on time and resolved at the appropriate levels. Keeps project or delivery teams informed of the overall status.</li><li>Ability to drive compliance &amp; process adherence</li></ul></div>
<div>
Why join Genpact? 
<ul><li>Lead AI-first transformation &ndash; Build and scale AI solutions that redefine industries</li><li>Make an impact &ndash; Drive change for global enterprises and solve business challenges that matter</li><li>Accelerate your career&mdash;Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills</li><li>Grow with the best &ndash; Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace</li><li>Committed to ethical AI &ndash; Work in an environment where governance, transparency, and security are at the core of everything we build</li><li>Thrive in a values-driven culture &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress</li></ul>
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let&rsquo;s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.</div></div> 
JobLead Consultant
Primary LocationIndia-Pune
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingAug 21, 2025, 12:41:01 AM
Unposting DateOngoing
Master Skills ListDigital
Job CategoryFull Time</div>

Lead Consultant –Application Support L2

<div><div><div>Ready to build the future with AI? 
At Genpact, we don&rsquo;t just keep up with technology&mdash;we set the pace. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s AI Gigafactory, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies&rsquo; most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquo;s possible, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Principal Consultant&ndash;Application Support L2! 
In this role, you will be a part of the Cora support team who will take ownership of customer issues reported and see problems through to resolution. 
Responsibilities 
<ul><li>Take ownership of customer issues reported and see problems through to resolution.</li><li>Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.</li><li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Provide prompt and accurate feedback to customers.</li><li>Ensure proper recording and closure of all issues.</li><li>Prepare accurate and timely reports.</li><li>Post patching issue, this gets more people to apply for job role resolution. Provide and document RCA &amp; corrective actions on repetitive issues for a permanent fix, Provide Guidance and Support to other IT Team Knowledge Management processes; Provide resolution notes for new issues or work-around; keep team members and team lead aware of changes. Build, develop &amp; maintain updated user self-help documentation and quick reference guides for frequently asked questions about the application.</li><li>Enable the users to handle activities on their own.</li><li>Experience on the Audit controls like ISO20, CMMI, SOC compliance</li><li>Adequate experience on the usage of MS excel &amp; MS Word</li></ul>
Qualifications we seek in you! 
Minimum Qualifications 
<ul><li>Bachelor's/Graduation/Equivalent Preferred qualifications.</li></ul>
Preferred Qualifications/ Skills 
<ul><li>Good Understanding of Salesforce platform (Advanced Admin and Code level understanding)</li><li>Hands on experience in Prompt Engineering/Re-engineering.</li><li>Deep understanding on Generative AI and Agentic AI.</li><li>Basis understanding on Azure Open AI, associated tools and components.</li><li>Basic understanding on Grafana Dashboards creation.</li><li>Ability to deal with ambiguity and define approaches to bring unfocused issues to resolution.</li><li>Excellent customer-facing skills that include conducting compelling technical briefing &amp; demonstrations including critical issues, status reports, and resolving impediments. The person should have the technical capability to troubleshoot applications, implement new technologies and articulate the solutions to the customer.</li><li>Ensures project issues are raised on time and resolved at the appropriate levels. Keeps project or delivery teams informed of the overall status.</li><li>Ability to drive compliance &amp; process adherence.</li></ul></div>
<div>
Why join Genpact? 
<ul><li>Lead AI-first transformation &ndash; Build and scale AI solutions that redefine industries</li><li>Make an impact &ndash; Drive change for global enterprises and solve business challenges that matter</li><li>Accelerate your career&mdash;Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills</li><li>Grow with the best &ndash; Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace</li><li>Committed to ethical AI &ndash; Work in an environment where governance, transparency, and security are at the core of everything we build</li><li>Thrive in a values-driven culture &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress</li></ul>
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let&rsquo;s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.</div></div> 
JobPrincipal Consultant
Primary LocationIndia-Pune
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingAug 21, 2025, 12:27:39 AM
Unposting DateOngoing
Master Skills ListDigital
Job CategoryFull Time</div>

Principal Consultant–Application Support L2

Digital Auxilius

<div>
 
 Location: On-Site | Karachi, Pakistan
 
 
 
 
 Department: Business Support
 
 
 
 
 Reports to: CEO / Client
 
 
 
 
 Job Status: Full-time | Night Shift (5 PM &ndash; 2 AM)
 
 
 
 
 Job Summary:
 
 
 
 Digital Auxilius is seeking a proactive and detail-oriented
 
 Virtual Assistant (VA)
 
 to provide high-level support to a US-based client across business and personal tasks. This position requires a tech-savvy and highly organized professional with creative flair who can manage multiple projects, follow instructions precisely on platforms such as Canva, Microsoft, Google Workspace, and assist with light social media tasks. You&rsquo;ll play a pivotal role in ensuring smooth day-to-day operations while working closely with the client on administrative and creative projects.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Coordinate and manage calendars, schedule meetings, and handle time-zone-sensitive appointments
 </li>
 <li>
 Follow task briefs and execute them using platforms like Canva, Microsoft Office, and Google Workspace
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 Provide basic support in managing social media accounts (posting, drafting captions, organizing content)
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 Organize and maintain digital files and folders, ensuring secure and efficient document management
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 Handle personal and business errands including online research, travel bookings, and reservations
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 Support in organizing virtual meetings and events, preparing agendas, and taking meeting notes
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 Track and report progress on delegated tasks and ensure timely follow-ups
 </li>
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 Handle confidential information with integrity and professionalism
 </li>
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 Assist with light data entry, expense tracking, and maintaining reports
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent experience in administrative support
 </li>
 <li>
 At least 1&ndash;2 years of experience in a Virtual Assistant or Administrative role (international client experience preferred)
 </li>
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 Excellent English communication skills &ndash; written and verbal
 </li>
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 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and Canva
 </li>
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 Strong organizational and multitasking abilities with attention to detail
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 Tech-savvy with a willingness to learn new tools and platforms quickly
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 Basic understanding of social media platforms like Instagram, LinkedIn, and Facebook
 </li>
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 Ability to work independently, maintain discretion, and manage time efficiently
 </li>
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 Creative mindset and a problem-solving attitude
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Competitive salary with performance-based increments
 </li>
 <li>
 Night shift allowance
 </li>
 <li>
 Transport facility for female staff / allowance for male staff
 </li>
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 Medical health insurance
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 <li>
 Employees Old-Age Benefit Institution (EOBI) coverage
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 Paid time off and public holidays
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 Skill development support and learning resources
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 Inclusive and collaborative team culture
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 Company-sponsored social events and activities
 
 
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 </ul>
 
 Position Details:
 
 
 
 <ul>
 <li>
 Openings: 01
 </li>
 <li>
 Employment Type: Full-time Shift Timing: Monday to Friday | 5:00 PM to 2:00 AM (PKT)
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 <li>
 Location: On-Site &ndash; Karachi Office
 
 
 </li>
 </ul>
 If you're a self-starter who thrives in a fast-paced, client-facing environment and enjoys organizing, creating, and collaborating &mdash; we'd love to hear from you! Please submit your
 
 resume and a brief cover letter
 
 explaining your interest in this position.
 
 
 Powered by JazzHR
 
 
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Assistant to US Client (Onsite) Evening Shift

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