client support consultant

Glow Beauty On Demand

Job Title Immigration Consultant - Telesales and Client Support (Female Candidates Preferred) Dubai Job Description Immigration Consultant - Telesales and Client Support (Female Candidates Preferred) Dubai Role Summary We re urgently hiring female Immigration Consultants to join our growing team in Business Bay, Dubai. If you're quick-witted, passionate about helping people, and have experience in telesales or customer support, this full-time role offers a stable salary with attractive monthly commissions. You'll guide clients through immigration services, answer inquiries, and ensure a smooth, professional experience for each case. Employment Overview * Job Location: Dubai, UAE (Business Bay) * Industry: Legal Services * Function: Customer Service / Sales * Gender: Female * Candidate Nationality: Any * Candidate Current Location: Any * Job Type: Full-time What You ll Do * Make outbound calls to potential clients seeking immigration and visa assistance * Follow up on leads via phone and email, providing accurate and clear information * Convert inquiries into appointments or consultations with internal specialists * Maintain client records and correspondence using Excel and Outlook * Provide guidance on required documents, timelines, and eligibility criteria * Assist in updating CRM systems and report weekly conversion performance * Work closely with other team members to achieve monthly sales targets * Ensure professionalism, confidentiality, and empathy in all client communications Ideal Profile * Prior experience in telesales, immigration consulting, or customer support * Strong English communication skills (spoken and written) * Proficient in Excel, Outlook, and basic computer tools * Well-organized, confident, and able to handle high call volumes * Positive attitude, helpful nature, and target-driven approach * Visa status may influence final salary offer Why Join Us * Fixed monthly salary plus performance-based commissions * 2 days off per week with stable working hours * Fast-paced work environment with high conversion potential * Career growth in a growing immigration consultancy * Supportive team culture with internal incentives and mentorship

Immigration Consultant - Telesales and Client Support

Eaton

<div>Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth. 
About Eaton
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries. 
The Technical Project Engineer is responsible to coordinate all post-order engineering activities including design, develop, and control the electrical systems for customer projects in the UK&amp;I. The role is based in Dubai and will provide remote support to the UK&amp;I Projects Team.
Eaton&rsquo;s projects can involve every aspect of power distribution from low to medium voltage, UPS (uninterrupted power supply), and automation such as EPMS (Energy Power Monitoring System) and SCADA.
This technical coordination role ensures technical clarification of interphases between customer stakeholders (tech consultants, construction, eng teams..) and internal stakeholders (production eng teams, suppliers eng dpt, SW dvp etc..)
This role is also supporting application engineering teams during pre-order technical engagement on need bases.
Such projects mainly address Datacenter, T&amp;D utillities and Oil and gas applications, but could include other types of large and complex projects requiring system integration.
Working as an integral part of the customer Project execution team, the PE is primarily an office role with very limited travelling to other locations including suppliers, Eaton manufacturing facilities and client offices and construction sites during pre-order/post order phases as needed.
The role requires an experienced, composed, highly motivated, Electrical Engineer who can effectively communicate and work with a wide variety of stakeholders in a dynamic environment and who demonstrate an understanding of all project's electrical requirements.
The Technical Project Engineer needs to work to specifications and liaise with Engineering consultant, General contractors, subcontractors and clients. Technical deviations and scope incremental needs to be flagged to respective project managers to be coordinated with customer before implementation.<div><div><div><h2 class="jobSectionHeader">
What you&rsquo;ll do:</h2>
</div><div><ul><li>Customer Interaction and Issue Resolution: Address delivery issues, handle complaints, and support customer relationship management.</li><li>
Administrative and logistical support: support KAM's, Business and Commercial Directors for day-to-day support of the MEA Data Center business, complie and track sales data and prepare sales reporting data</li><li>
Assist in using internal resources to develop proposals that meet/exceed client requirement</li><li>
Assist KAM's to commercially respond to offer proposals</li><li>
Be the go-to admin and support person for documentation and process person to help the KAM's oversee effective handover to post sales service &amp; customer support teams</li><li>
Be willing to learn and be the back up for KAM's on clients business, commercial condition, structure, strategy, operations and challenges.</li><li>
Be highly knowledgeable on General business, structure, strategy, processes and interal systems. Salesforce a priority, SAP perferred but not essential.</li><li>
Be an effective advocate and communicator of the benefits in supporting KAM's and the wider DC team within Eaton organisation</li><li>
Know the the teams and Commerical Directors numbers. Support KAM's to be continuously aware of targets and current business levels within the account for forecast for order intake &amp; revenue information.</li><li>
Collaborate effectively with other departments and EMEA team members related to KAM's accounts</li><li>
Help provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client.</li><li>
Support the KAM's, Business and Commercial Director to maintain internal multi-lane bridge between Eaton and the client organisation. This may include PLM, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations &amp; Order Management, and Supply Chain</li><li>
Process failitation and Order Management support: Accelerate pricing approvals, and ensure accuracy of order matching and tracking.</li><li>
Identify &amp; build positive relations with all account decision makers &amp; influencers who impact current or future business with Eaton.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications:</h2>
</div><div><ul><li>Bachelors Degree or Higher Diploma in Electrical Engineering or aquivalent</li><li>
5+ years of related experience in the data center business</li><li>
Technical electrical and data center knowledge no essential but would be advantageous. Some epereince and knowledge in a technology related field desirable.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Our offer:</h2>
</div><div></div><div><div><div><ul><li>
Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry</li><li>
Work in a company that is commitment to Inclusion &amp; Diversity and Sustainability</li><li>
Annual mentoring program, Eaton University, a reward, and recognition system</li><li>
Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide</li><li>
Strong, agile and diverse team locally and globally</li><li>
Strong processes and state-of-the-art systems and tools</li><li>
Structured employee development processes, open feedback culture with development plans</li><li>
Detailed induction support and well-structured onboarding</li></ul>
#LI-AD3
Living and Working in Dubai
Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world&rsquo;s most exciting cities. 
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</div></div></div></div></div></div>

Customer Facing Support Engineer

SupportYourApp

<div>Passionate about the world of tech?
What if you had a chance to be a part of the world&rsquo;s leading SaaS, Software, or Hardware solutions?
Join our team as a L1 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let&rsquo;s see what it takes
What you will do:<ul>
<li>
Handle customer inquiries involving technical issues and feedback, providing timely and effective solutions
</li><li>Monitor client hardware in real time and ensure prompt issue detection and escalation when needed</li>
<li>Follow established procedures to escalate issues to the appropriate internal teams and stakeholders
</li><li>Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs
</li><li>Collaborate and communicate effectively with the client&rsquo;s internal teams to ensure smooth operations and timely issue resolution.
</li></ul>What you need to succeed in this role:
<ul><li>Excellent English communication skills (at least C1 for both spoken and written)</li>
<li>1+ years of proven experience in Technical Support</li>
<li>Ability to identify and resolve basic hardware and software issues independently</li>
<li>Tech-savvy with hands-on experience in hardware troubleshooting</li>
<li>Familiarity with Zendesk or similar ticketing systems</li>
<li>Fast typing skills and ability to manage multiple tasks simultaneously</li>
<li>Excellent problem-solving abilities
</li><li>Customer-oriented and responsible attitude</li>
<li>Excellent interpersonal skills</li>
</ul>
Will be a great plus:<ul><li>
Experience with remote hardware debugging</li></ul>
Benefits and Perks:
<ul><li>Flexible schedule</li>
<li>Opportunity to work fully remotely
</li><li>Inclusive international environment</li>
<li>Compensation in USD</li>
<li>Good bonuses for referring friends</li>
<li>Paid intensive training and probation</li>
<li>Work-life balance</li>
<li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.</div>

(Fluent English) L1 Technical Support Consultant (Asia, remote)

SESTEK

<div>
 
 
 Location:
 
 &Idot;stanbul or Ankara
 
 
 
 Working Style:
 
 Hybrid
 
 
 
 
 
 
 
 
 
 Overview
 
 
 
 We are looking for an &ldquo;Application Support Consultant&rdquo; to join our expanding Application Support Team. If you are fluent in English and passionate about providing application support to customers, this role could be the perfect fit for you!
 
 
 
 
 
 
 Who are we :
 
 
 
 As SESTEK, we are global technology company, developing AI-powered conversational solutions that empower organizations to be data-driven, enhance efficiency, and offer superior customer experiences. We are an R&amp;D center and our solutions are developed by a team of over 100 engineers specializing in text-to-speech, speech recognition, natural language processing, and voice biometrics technologies. As of 2022 we are a part of UNIFONIC, a leading Communications Platform as a Service (CPaaS) provider, we have grown into an international organization with over 500 dynamic team members. We have a customer base of 500 enterprises across 20 countries in the US, EU and MENA regions.
 
 
 
 
 
 
 
 
 
 
 
 
 What we expect :
 
 
 <ul>
 <li>
 Having a very good knowledge of SESTEK Products on both front-end and back-end side.
 </li>
 <li>
 Being able to install SESTEK products for different environments (Test, Preprod and Production) with coordination of project manager.
 </li>
 <li>
 Solving technical problems during projects and after production according to service level agreements.
 </li>
 <li>
 Giving basic level application support to the customers (Guidance for how to use the application)
 </li>
 <li>
 Responding to partner and customer enquiries through e-mail, ticket system and calls.
 </li>
 <li>
 Overseeing and follow-up on open customer issues.
 </li>
 <li>
 Recording and managing best practice resolutions for the company&rsquo;s self-service knowledge base.
 </li>
 <li>
 Developing customer relationships through professional, dependable and accurate interactions.
 </li>
 <li>
 Offering proactive communication to clients, account managers and project managers.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Who we are looking for :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science/engineering or related area
 </li>
 <li>
 A strong command of spoken and written English is essential
 </li>
 <li>
 Minimum 2 years of experience working in handling tickets, working with project management, product management and software development teams.
 </li>
 <li>
 Mid-level technical understanding and management of MS SQL Server and PostgreSQL Server
 </li>
 <li>
 At least mid-level database querying skills (Esp. for MS SQL Server)
 </li>
 <li>
 Mid-Level management skills for Microsoft Windows Servers, Installation and Configuration of its features such as IIS, .NET Framework&hellip;etc. and Linux Servers
 </li>
 <li>
 Basic network knowledge (TCP, UDP protocols; MRCP, SIP &hellip;etc.)
 </li>
 <li>
 Good command of debugging and diagnostic skills
 </li>
 <li>
 Common understanding of software application architecture
 </li>
 <li>
 Excellent communication skills, customer orientation and organizational awareness
 </li>
 <li>
 Successful in time management and compatible with flexible working hours
 </li>
 <li>
 Ability to work in a fast-paced environment and can handle changing priorities
 </li>
 <li>
 Great to have experience of voice technologies
 </li>
 <li>
 Nice to understand DevOps fundamentals
 </li>
 </ul>
 
 
 
 
 
 What we can offer you :
 
 
 <ul>
 <li>
 A chance to be part of a company specialized in artificial intelligence.
 </li>
 <li>
 Flat organizational structure and an energetic team
 </li>
 <li>
 Flexible/hybrid working style and you can work in Ankara or &Idot;stanbul office.
 </li>
 <li>
 Private health insurance, meal card, transportation allowance
 </li>
 <li>
 Monthly budget for external activities with your colleagues
 </li>
 <li>
 Incentive for graduate and postgraduate studies
 </li>
 <li>
 Training opportunities for technical and personal development as well as support for certificate programs related to the field of profession.
 </li>
 <li>
 Birthday celebrations, parties, and happy hours, &ldquo;Welcome to Spring/Fall&rdquo; events
 </li>
 <li>
 Breakfast and healthy snacks at the office all day long.
 </li>
 </ul>
 
 
 
 
 
 
 
 At SESTEK we believe in all-inclusive organizational culture. We respect diversity and inclusion. All candidates are considered equally regardless of their race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, genetic characteristics.
 
 
 
 
</div>

Application Support Consultant

HSJB BUSINESS CONSULTING

Qualifications and Experience:<ul><li>3+ years of management/supervisory experience in Client Services, specifically within the Forex, CFD, or Online Trading industry.</li><li>Deep understanding of Forex market products and trading platform technology (MT4/MT5).</li><li>Proven expertise with CRM/Ticketing systems and data analysis for reporting.</li><li>Exceptional leadership, communication, and conflict resolution skills.</li><li>Strong knowledge of relevant financial industry compliance rules.</li></ul>Key Responsibilities :<ul><li>Lead &amp; Develop: Directly manage, coach, and motivate the Client Support team to meet all performance KPIs (CSAT, response/resolution times).</li><li>Forex Expertise: Oversee support across all channels (Chat, Email, Phone) related to trading platforms (MT4/MT5), deposits/withdrawals, and account queries.</li><li>Escalation Management: Handle and resolve all complex client complaints and critical service escalations.</li><li>Compliance &amp; Risk: Ensure the team rigorously adheres to AML/KYC regulations and all internal operational procedures.</li><li>Process Improvement: Analyze support metrics and client feedback to drive continuous operational efficiency and superior customer retention.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Jr.Client Support manager-Forex

1974

Client Support Specialist &ndash; Law Offices of Laura Croft | Timeless Estate PlanningLocation: Burlingame, CA (In-Office) Position Type: Full-Time Compensation: $25/hour + benefits Start Date: ImmediateAbout UsAt The Law Offices of Laura Croft we help families protect what matters most &mdash; their loved ones, their legacies, and their peace of mind. Our boutique law firm blends compassion and precision to create estate plans that work in real life, not just on paper. We&rsquo;re looking for a warm, detail-oriented Customer Support Specialist to join our team and be the first friendly face our clients meet on their journey toward clarity and protection.What You&rsquo;ll DoAs our Client Support Specialist, you&rsquo;ll guide prospective clients through the first steps of their estate planning journey and ensure they feel supported every step of the way. You&rsquo;ll handle communication, scheduling, and coordination between clients and our legal team, ensuring a seamless and caring experience from first contact to signed documents.In this role, you will:<ul><li>Serve as the first point of contact for new clients &mdash; welcoming them, explaining next steps, and helping them feel at ease.</li><li>Conduct and manage introductory calls with potential clients, listening for their goals and connecting them to the right planning session.</li><li>Follow up with clients who are mid-process to keep their plans on track and ensure no one slips through the cracks.</li><li>Coordinate with attorneys and the legal team to support client meetings, ensure documentation is ready, and manage appointment logistics.</li><li>Maintain accurate client notes and timelines within our internal systems to keep communication flowing across the team.</li><li>Identify opportunities to improve client experiences and proactively share ideas that make our firm even better.</li></ul>What You BringYou&rsquo;re the type of person who blends heart with structure &mdash; a people person who also loves checklists and details. You have strong communication skills, a calm presence, and a natural sense of follow-through. You are patient, good at managing deadlines, and genuinely enjoy helping people. Most importantly, you care deeply about helping families feel seen and supported.Ideal Skills and Qualities:<ul><li>Exceptional communication skills (verbal and written) &mdash; warm, clear, and professional</li><li>Empathy and discretion when handling sensitive family or financial information</li><li>Organizational mastery &mdash; able to manage multiple clients, tasks, and timelines simultaneously</li><li>Tech-savvy, comfortable working with CRM systems, scheduling tools, and internal communication platforms (Slack, Google Workspace, etc.)</li><li>Follow-through and reliability &mdash; you don&rsquo;t let things fall through the cracks</li><li>Problem-solving mindset &mdash; proactive in identifying challenges and offering thoughtful solutions</li><li>Team-oriented attitude &mdash; works collaboratively and keeps colleagues informed</li><li>A minimum of 1-2 years of experience in client service, sales coordination, or professional services</li><li>California Notary Certification is a plus (or willingness to obtain certification)</li></ul>Why You&rsquo;ll Love Working With Us<ul><li>You&rsquo;ll be part of a mission-driven firm that truly cares about families and their future.</li><li>You&rsquo;ll work in a collaborative, growth-minded team that values both excellence and empathy.</li><li>You&rsquo;ll have opportunities to learn about estate planning and personal development while contributing to meaningful client outcomes.</li><li>You&rsquo;ll join a culture that believes in inspired growth, integrity, respect, and excellence in care.</li></ul>Job Type: Full-timePay: From $25.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>License/Certification:<ul><li>Driver's License (Preferred)</li></ul>Ability to Relocate:<ul><li>Burlingame, CA 94010: Relocate before starting work (Required)</li></ul>Work Location: In person

Client Support Specialist

Magic

Department: Support &amp; LeadershipLocation: Global+Compensation: $5.00 / hourDescriptionAbout the OpportunityOur client is a leading property management SaaS platform that empowers short-term rental hosts, co-hosts, and property managers to automate their operations across major booking channels like Airbnb, VRBO, and Booking.com. They provide an all-in-one solution featuring AI-powered guest communication, smart pricing, direct booking tools, and seamless integrations with smart home devices. Trusted by over 30,000 users worldwide, they're rapidly expanding their support team to maintain their reputation for reliability and exceptional customer care.Why does this role exist?As our client continues to scale their platform and serve thousands of property managers globally, they need a proactive, customer-focused Customer Support Specialist to ensure every user receives timely, accurate technical support. This role exists to be the frontline problem-solver who helps hosts troubleshoot product issues, resolve technical challenges, and maintain smooth operations across their rental businesses. The ideal candidate will combine strong technical aptitude with exceptional communication skills to deliver consistent, high-quality support that reflects the company's commitment to customer success and shows strong potential to grow with the team as they expand in the coming months.The Impact you ll makeTasks and ResponsibilitiesCustomer Support via Live Chat (Primary Channel)Respond to customer inquiries through live chat with professionalism and speedProvide technical troubleshooting for product features, integrations, and platform functionalityHandle phone and email support requests when needed to ensure comprehensive coverageTechnical Issue Resolution &amp; TroubleshootingDiagnose and resolve issues related to calendar syncing, channel integrations (Airbnb, VRBO, Booking.com), and smart device connectivityGuide customers through setup processes for AI auto-replies, dynamic pricing, and direct booking featuresEnsure timely and accurate resolutions while maintaining attention to detail in all interactionsDocumentation &amp; Escalation ManagementMaintain detailed records of customer interactions, issues, and resolutions in CRM/ticketing systemsDocument recurring issues and system bugs, escalating them to appropriate internal teamsReview and update customer information with strong attention to detailCommunication &amp; Tone AdaptationAdjust communication style based on customer needs from patient and educational for new hosts to efficient and technical for experienced property managersMaintain a professional yet personable tone across all customer touchpointsCollaborate proactively with team members to resolve complex customer concerns efficientlyQuality Assurance &amp; Process AdherenceFollow internal support procedures and quality guidelines to deliver consistent serviceMeet or exceed quality standards set by both internal teams and client assessmentsDemonstrate adaptability and willingness to learn new tools, processes, and product updatesSkills, Knowledge and ExpertiseRequired Qualifications:Minimum 1 year of experience in technical support with live chat as a primary channel (omni-channel support experience required)Native-level English proficiency (C2) with exceptional written and verbal communication skillsProven ability to adjust tone and communication style based on customer context from professional to personableStrong problem-solving skills and attention to detail when reviewing customer data and troubleshooting technical issuesProactive, self-motivated communicator who takes initiative and demonstrates strong cultural fit with collaborative teamsPrior experience supporting SaaS platforms or short-term rental/hospitality tools (nice to have)Experience working with international clients or English-speaking markets (nice to have)Schedule:Full weekend availability required (Saturday and Sunday) with graveyard shift flexibility. Must be willing to work APAC or EU timezone based on business needs.Compensation:Rate starts at $5 per hourPayment is made via DeelEquipment:Candidate must have the following WFH Set-Up:Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.Internet speed of at least 40MBPSHeadset with an extended mic that has noise cancellation and a webcamBack-up computer and internet connectionQuiet, dedicated workspace at homeBenefits

Customer Support Specialist - Freelance, Remote

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