client support consultant

GTP Tech Recruitment

<p>Join a dynamic and collaborative support team delivering quality ERP solutions to clients across the UK. This is an exciting opportunity for a seasoned Sage 200 professional to play a pivotal role in client success, technical troubleshooting, and continuous improvement.</p><p></p><p><strong>Role Overview</strong></p><p>As a Sage 200 Support Consultant, you'll be the first point of contact for client support queries, delivering expert application and technical assistance via helpdesk, phone, and email. You'll work across a range of industries, supporting Sage 200 and associated products such as Sicon and Draycir, ensuring timely resolution and exceptional customer satisfaction.</p><p>This full-time role offers hybrid flexibility from UK-based offices or fully remote working within the UK.</p><p></p><p><strong>Key Responsibilities</strong></p><p>• Provide application and technical support for Sage 200, Sicon, and related products</p><p>• Investigate, troubleshoot, and resolve client issues or escalate where necessary</p><p>• Maintain accurate ticket records and deliver against SLAs</p><p>• Act as an escalation point for Sage 200 and Sicon-related queries</p><p>• Identify trends in support incidents and report to the Service Delivery Manager</p><p>• Collaborate with project teams to ensure smooth client onboarding and knowledge transfer</p><p>• Refer advisory requests to account management or consultancy teams</p><p>• Continuously develop product knowledge and maintain relevant certifications</p><p></p><p><strong>Essential Experience</strong></p><p>• 3+ years in a support role with Sage 200 and Sicon (Financials and Commercials modules)</p><p>• Confident applying data fixes and navigating ticket management systems</p><p>• Strong technical aptitude and problem-solving skills</p><p>• Proven team collaboration experience</p><p>• Valid Right to Work in the UK</p><p></p><p><strong>Desirable Skills</strong></p><p>• ITIL Foundation or similar professional IT certifications</p><p>• Sage 200 Financials and Commercials accreditations</p><p>• Experience with Sage CRM and/or Sage 50</p><p></p><p><strong>Benefits & Perks</strong></p><p>• 30 days annual leave + 8 bank holidays</p><p>• 1 additional day off for your birthday</p><p>• Hybrid working options</p><p>• Company pension scheme</p><p>• Cycle to Work Scheme</p><p>• IT Purchase Scheme</p><p>• Employee Assistance Programme</p><p></p>

Sage 200 Support Consultant

Arden Resourcing Limited

<p>Sage Support Consultant - Hampshire/Hybrid</p><p></p><p>£35,000-£45,000</p><p></p><p>A growing tech consultancy are seeking a dedicated Support Consultant to join their growing team. As a Sage consultant you will provide remote support to customers for a range of Sage Products. You'll play a key role in supporting customers by resolving issues with Sage X3 ERP and Sage Intacct. This is an exciting opportunity to work with cutting-edge software while growing your skills in a supportive, hybrid working environment.</p><p></p><p>What you'll be doing</p><p> Accurately assess customer issues and business impact, assigning appropriate priority levels.</p><p> Responding to and resolving Sage support queries via telephone, email and remote access</p><p> Own each case fully, coordinating with colleagues, third parties, and customers to ensure timely outcomes.</p><p> Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases</p><p> Record details, accurate information, and track all support calls from initiation to resolution.</p><p> Provide clear documentation of issues and their resolutions to support future problem-solving efforts.</p><p> Identify and address recurring issues, collaborating with the team to implement lasting solutions.</p><p></p><p>Key Skills</p><p> Strong expertise in software testing, troubleshooting, and quality assurance.</p><p> ERP systems experience (Sage X3)</p><p> Responding to and resolving Sage support queries via telephone, email and remote access</p><p> Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases</p><p> Responding to and resolving Sage support queries via telephone, email and remote access</p><p> Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases</p><p> Call Management and prioritisation to ensure service levels agreements are met</p>

Sage Support Consultant - Hampshire/Hybrid

Fitness First group

Member Support Consultant Doncaster (casual) page is loaded  Member Support Consultant Doncaster (casual)locations: Melbourne, Eastern Suburbs: FF Doncastertime type: Casualposted on: Posted Todaytime left to apply: End Date: November 29, 2025 (30 days left to apply)job requisition id: JR About Fitness First: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees. Fitness First , Australia, is proud to be part of Fitness & Lifestyle Group, Asia Pacific's largest diversified fitness brand. The opportunity: Member Support Consultants (MSC's) are the driving force behind the success of Fitness First . They are the first people to interact with our members and have inspired thousands of people to begin their journey towards becoming more active, fulfilled and confident versions of themselves.No two days are the same as an MSC and you will have the opportunity to interact with people from all walks of life. In this role, you will drive membership growth by performing outreach activities - generating and converting leads by inspiring people to take action that has a positive impact on their physical, mental, and emotional wellness. You aid membership retention through positive interaction with our existing members, assisting them with enquiries, and providing exceptional customer service that motivates them to continue their fitness journey. Responsibilities: Proactively contribute to club sales budget utilising sales promotions and referrals campaigns Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities Achieving the required number of lead contacts via telephone to maximise sales opportunities Providing sales presentations and tours to prospective members Creating great member journeys via positive and personalised interactions Achieving successful outcomes to enquiries Opening and closing the club as per the club roster Active involvement in member retention programs, inspiring members to continue their fitness journey Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience Requirements: Current First Aid & CPR certificate. A problem-solving mindset - you can provide solutions that meet the needs of our potential members A gift for communication - you can talk to anyone with ease, and inspire them to take action Drive - you are goal-focused and continuously looking for new ways to excel yourself A team player - you can rally through the hard times and celebrate personal and team success Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals What we can offer you We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one. A competitive hourly rate plus casual loading A complimentary Platinum Fitness First membership Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines Apply Now! Please click 'Apply' to submit a resume that details your experience, attributes and achievements. About Fitness & Lifestyle Group: Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives. Our commitment to diversity & inclusion At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.Member Support Consultant - Hourly

Member Support Consultant Doncaster (casual)

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
The Division<br>
Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.<br>
<br>
Division Profile: <div>https://www.discorp.com/</div><br>
<br>
The Position<br>
We are seeking Customer Services Consultant, with exceptional communication skills - both verbal and written - to fulfill Level-1 support duties, from the Contour-Lahore office, as part of the North America region Customer Support team serving DIS clients. The hired individuals shall be mainly responsible to manage inbound calls and create tickets in the ticketing system and follow a well-defined step-by-step process.<br>
<br>
Job Responsibilities<br>
Reporting to the Customer Services Consultant in Lahore, the core responsibilities of this position are:</div></div><div><ul><li><div>
Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management.</div></li></ul></div><div><ul><li><div>
Create tickets in our ticketing system following process.</div></li></ul></div><div><ul><li><div>
Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.</div></li></ul></div><div><ul><li><div>
Monitor incidents, prioritize and respond as appropriate.</div></li></ul></div><div><ul><li><div>
Trouble shoot tickets for level 1 support.</div></li></ul></div><div><ul><li><div>
Customer facing via email and phone with an ability to identify and able to walkthrough trouble shooting steps.</div></li></ul></div><div><ul><li><div>
Constantly gather product knowledge to enhance support experience and share with team.</div></li></ul></div><div><ul><li><div>
Ensure ongoing customer satisfaction through timely response and resolution.</div></li></ul></div><div><ul><li><div>
Complete training sessions, videos, knowledge base, to stay up to date on the latest technologies and methods.</div></li></ul></div><div><ul><li><div>
Promote and maintain a high quality, professional, service-oriented company image with customers and internal staff.</div></li></ul></div><div></div><div><div>
Required Qualification &amp; Skills</div></div><div><ul><li><div>
Bachelor's degree or diploma in IT or a related field.</div></li></ul></div><div><ul><li><div>
Excellent verbal and written English communication skills.</div></li></ul></div><div><ul><li><div>
Experience of managing inbound calls (North American region).</div></li></ul></div><div><ul><li><div>
Strong technical investigation and follow-up skills.</div></li></ul></div><div><ul><li><div>
Experience with standard business environment software, such as Operating Systems (e.g. Windows), office word processing and spreadsheet software (e.g. Word, Excel).</div></li></ul></div><div><ul><li><div>
Service Minded. You deliver customer and partner support like you expect to receive it, with excellence.</div></li></ul></div><div><ul><li><div>
Trained with using support management tools like Service Cloud, Service Now, TeamSupport, Infor, Jira is a plus.</div></li></ul></div><div></div><div><div>
Work Timings: Monday to Friday: 5 am &ndash; 5pm Pacific Standard Time (Individual shifts will vary in this window)</div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Services Consultant (L1)

Switch Recruitment

<p>We are proud to be supporting a leading national, wealth management and financial planning firm with continued expansion plans. Namely the recruitment of a Client Support Manager to help support the leadership, development and growth of their successful team of paraplanners and administrators.</p><p><strong>Responsibilities:</strong></p><ul><li>Providing first class leadership to the administration and operational teams.</li><li>Oversee day-to-day office operations, ensuring all administrative activities run smoothly</li><li>Ensure client records and back office systems are updated, ensuring data accuracy and confidentiality</li><li>Manage and prioritise workloads ensuring a smooth and efficient operation, in particular during busy periods.</li></ul><p><strong>Experience:</strong></p><ul><li>Candidates need to have proven managerial or supervisory experience within a wealth management or financial services environment.</li><li>You will have demonstrable experience managing administration and / or paraplanning teams</li><li>A working knowledge of Intelligent Office (IO) or similar client management systems (CRM) is desirable.</li><li>You will ideally be qualified to Level 4 / Diploma, or working towards, and have good planning and organisational skills.</li></ul><p>In return our client is looking to offer a competitive basic salary as well as an excellent benefits package including bonus, enhanced pension, and plenty of opportunities for career progression and support with professional development / qualifications.</p>

Client Support Manager (Wealth Management)

SupportYourApp

<div><p><b>Passionate about the world of tech?</b></p><p>
What if you had a chance to be a part of the world&rsquo;s leading SaaS, Software, or Hardware solutions?</p><p>
Join our team as a <b>Customer Support Consultant</b> today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let&rsquo;s see what it takes</p><p><b>
What You Will Do:</b></p><ul>
<li>
Providing exceptional customer support via calls, emails, and chats</li>
<li>Build positive and long-lasting relationships with customers</li>
<li>Meet team KPIs</li>
<li>Always be up-to-date with cutting-edge technology</li>
<li>Securely work with customers&rsquo; sensitive information</li>
<li>Maintain working knowledge of our client&rsquo;s products and services</li>
</ul><p><b>
What you need to succeed in this role:</b></p><ul>
<li>
<b>Excellent German</b> and English communication skills (at least C1 for both written and spoken)</li>
<li>Experience in customer support
</li><li>Ability to work collaboratively in a team</li>
<li>Independent and proactive approach to work</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul><p><b>
Will be a great plus:</b></p><ul>
<li>
Experience with CRM systems
</li><li>Experience in technical support</li>
</ul><p><b>
Benefits and Perks:</b></p><ul>
<li>
Flexible schedule</li>
<li>Opportunity to work fully remotely</li>
<li>Inclusive international environment</li>
<li>Compensation in USD</li>
<li>Good bonuses for referring friends</li>
<li>Paid intensive training and probation</li>
<li>Work-life balance</li>
<li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul><p><b>
Who are we?</b></p><p>
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.</p><p>
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.</p><p>
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.</p><p>
We welcome people with various backgrounds and experiences. Grab the chance to join us and <b>send your CV in English</b>, pointing out your outstanding skills!</p><p>
Visit our website: www.supportyourapp.com</p><p><b>
DISCLAIMER</b></p><p>
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.</p><p><i>
Your personal data will be processed as described in the SupportYouApp </i>Candidate Privacy Notice<i>.</i></p></div>

(fluent German & English) Customer Support Consultant (Pakistan, remotely)

10Pearls

<div><h4 class="jobSectionHeader"><b>Company Overview</b><br>
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<b>10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cyber security, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs and high growth startups. We work with clients across industries, including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity and successful delivery and execution.</b></h4><p><b>
Role</b></p><p>
We are looking for a DevOps Support Consultant to join our 24/7 support operations team. This role requires strong communication skills, basic cloud platform knowledge (Azure/AWS), and familiarity with monitoring tools and CI/CD pipelines. The ideal candidate should be proactive in troubleshooting issues, maintaining system availability, and ensuring smooth cloud infrastructure operations.</p><p><b>
Responsibilities</b></p><ul><li>
Provide 24/7 support to the customer within the night shift</li><li>
Monitor cloud-based systems and applications to ensure high availability, performance, and reliability.</li><li>
Troubleshoot and resolve infrastructure and application-related issues.</li><li>
Work with Linux and Windows environments, including basic server and database administration.</li><li>
Collaborate with platform owners to identify and implement monitoring requirements.</li><li>
Maintain and enhance CI/CD pipelines to support deployment automation.</li><li>
Assist in log analysis and incident management for system stability.</li><li>
Follow best practices in DevOps.</li><li>
Stay updated on emerging cloud technologies and monitoring solutions.</li></ul><p><b><br>
Required Skills</b></p><ul><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.</li><li>
2+ years of experience in a DevOps support/monitoring role.</li><li>
Basic hands-on experience with Azure or AWS cloud services.</li><li>
Good understanding of monitoring tools (e.g., CloudWatch, Prometheus, Grafana)</li><li>
Basic knowledge of CI/CD pipelines and Git version control.</li><li>
Understanding of scripting (PowerShell, Bash, or Python) is a plus.</li><li>
Strong analytical and troubleshooting skills.</li><li>
Excellent English communication skills (both written and verbal).</li><li>
Ability to work in Rotational shifts, including nights and weekends.</li><li>
AWS/Azure certifications (Associate/Professional level) are a plus.</li></ul><b>
Shift: Night Shift ( 8pm - 8am )</b><p>
</p><p>EZB92pb80X</p></div>

DevOps Support Consultant - Night Shift

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