client support consultant

Genpact

<p></p><div><div><div><i>Ready to build the future with AI?</i><br>
<i>At Genpact, we don&rsquo;t just keep up with technology&mdash;we set the pace. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s AI Gigafactory, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies&rsquo; most complex challenges.</i><br>
<i>If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquo;s possible, this is your moment.</i><br>
<i>Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.</i><br>
<i>Inviting applications for the role of Lead consultant, SOC L2 Support</i><br>
<i>We are looking for a highly skilled SOC L2 Support &ndash; Lead Consultant who will act as a senior escalation point in the Security Operations Center. The role requires expertise in handling advanced security incidents, guiding junior analysts, and ensuring timely and effective response to threats. The consultant will also work closely with clients and internal stakeholders to strengthen security posture and drive process improvements.</i><br>
<i>Responsibilities</i><br>
<ul><li><i>Act as an L2 escalation point for security alerts, incidents, and investigations escalated from L1 analysts.</i></li><li><i>Perform in-depth analysis of security events from SIEM, EDR, IDS/IPS, firewalls, and cloud security platforms.</i></li><li><i>Investigate advanced threats such as malware, phishing, insider threats, and APTs.</i></li><li><i>Coordinate incident response activities, including containment, eradication, and recovery.</i></li><li><i>Guide and mentor L1 analysts on security operations, escalation procedures, and root cause analysis.</i></li><li><i>Document incidents, lessons learned and recommend preventive controls.</i></li><li><i>Develop and maintain SOC playbooks, SOPs, and knowledge base.</i></li><li><i>Collaborate with threat intelligence teams for proactive defense and threat hunting.</i></li><li><i>Conduct log analysis, forensic review, and correlation of events for detailed investigations.</i></li><li><i>Assist in tuning SIEM rules and detection mechanisms for better accuracy and reduced false positives.</i></li><li><i>Participate in regular security audits, compliance checks, and reporting to management/client.________________________________________</i></li></ul><i>
Qualifications we seek in you!</i><br>
<i>Minimum Qualifications</i><br>
<ul><li><i>Bachelor's degree in information technology, Computer Science, or a related field.</i></li><li><i>Strong expertise in SIEM platforms (Splunk, QRadar, Sentinel, ArcSight, etc.).</i></li><li><i>Good knowledge of EDR/XDR tools (CrowdStrike, Defender ATP, Carbon Black, etc.).</i></li><li><i>Solid understanding of MITRE ATT&amp;CK, Cyber Kill Chain, and NIST Incident Response framework.</i></li><li><i>Hands-on experience in incident response, malware analysis, and forensic investigation.</i></li><li><i>Familiarity with cloud security monitoring (AWS, Azure, GCP).</i></li><li><i>Scripting/automation skills (Python, PowerShell, Bash) preferred.</i></li><li><i>Excellent problem-solving, communication, and client-facing skills.</i></li><li><i>Relevant certifications: SOC Analyst (CSA), CEH, CompTIA Security+, Splunk Certified, GCIH, or similar.</i></li></ul></div><div><i>
Preferred Qualifications/ Skills</i><br>
<ul><li><i>Advanced knowledge of SIEM platforms (Splunk, QRadar, ArcSight, Microsoft Sentinel).</i></li><li><i>Certifications (preferred): GCIA, GCIH, GCFA, GNFA, OSCP, CISSP, CEH, CCSP, CompTIA CySA+.</i></li></ul><i>
Why join Genpact?</i><br>
<ul><li><i>Lead AI-first transformation &ndash; Build and scale AI solutions that redefine industries</i></li><li><i>Make an impact &ndash; Drive change for global enterprises and solve business challenges that matter</i></li><li><i>Accelerate your career&mdash;Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills</i></li><li><i>Grow with the best &ndash; Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace</i></li><li><i>Committed to ethical AI &ndash; Work in an environment where governance, transparency, and security are at the core of everything we build</i></li><li><i>Thrive in a values-driven culture &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress</i></li></ul><i>
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.</i><br>
<i>Let&rsquo;s build tomorrow together.</i><br>
<br>
<i>Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.</i><br>
<i>Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.</i></div></div><p></p><p><b><i><br>
Job</i></b><i>Lead Consultant</i></p><p><b><i>
Primary Location</i></b><i>India-Hyderabad</i></p><p><b><i>
Schedule</i></b><i>Full-time</i></p><p><b><i>
Education Level</i></b><i>Bachelor's / Graduation / Equivalent</i></p><p><b><i>
Job Posting</i></b><i>Sep 16, 2025, 12:27:18 PM</i></p><p><b><i>
Unposting Date</i></b><i>Ongoing</i></p><p><i>
Master Skills List</i><i>Consulting</i></p><p><i>
Job Category</i><i>Full Time</i></p></div>

Lead consultant, SOC L2 Support

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Miami - FL
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>09-16-2025</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF35537W</div></div>
</div></div></div><p></p><div><div><div><p>Company Description:</p>
<p><b>About Sutherland:</b><b>
</b></p><p>Sutherland is a global leader in driving business and digital transformation, and exceptional experiences along the entire journey of our client&rsquo;s engagement with their customers. With over 35 years of experience, we combine deep domain expertise and extensive knowledge in proven optimization with both proprietary and partnered tools and platforms to drive growth, efficiency, and productivity across organizations.</p>
<p>Sutherland brings together our people, processes, products and platforms across cognitive artificial intelligence (AI), intelligent automation, advanced analytics and digital services to create unique solutions for the industries that we service. The core values of remaining agile, outside-the-box thinking, uncompromising integrity and flawless execution are key pillars of the company.</p>
<p>We serve marque brands across Healthcare, Insurance, Banking and Financial Services, Communications, Media and Entertainment, Technology, Travel and Logistics and Retail. Sutherland has 212 unique and independent inventions associated with several patent grants in critical technologies in the US and UK.</p>
</div><div><p>Job Description:</p>
<p>Sutherland is seeking a highly skilled and experienced <b>SAP OTC Senior Consultant</b> to join our growing team. The successful candidate will be responsible for driving SAP implementation projects, ensuring timely delivery, and maintaining the highest levels of client satisfaction.</p>
<p><b>Job Description - Duties and Responsibilities:</b><b>
</b></p><p><b>SAP OTC Senior Consultant</b>
</p><ul><li>Lead and manage end-to-end SAP S4 implementation projects for OTC track.</li>
<li>Collaborate with cross-functional teams, including business analysts, technical leads, and end-users.</li>
<li>Follow SAP Activate Methodology and deliverables.</li>
<li>Ability to independently execute the project deliverables like requirement gathering, design, build, test execution (SIT and UAT), Data Migration, Train the Trainer, Cutover/go-live preparation, Hypercare support.</li>
<li>Ensure project milestones are met within agreed upon timelines and budget.</li>
<li>Address potential risks and issues, offering effective resolutions.</li>
<li>Serve as the primary contact for client stakeholders, ensuring effective communication throughout the project lifecycle.</li>
<li>Ensure deliverables are aligned with business requirements and company standards.</li>
<li>Eagerness to work in a team-oriented environment</li><br>
</ul>
</div><p></p><div><p>Qualifications:</p>
<p><b>Position Requirements/Qualifications:</b><b>
</b></p><ul><li>At least 7-8 years of SAP experience in Sales and Distribution</li>
<li>Minimum 2-3 full life-cycle implementation experience.</li>
<li>SAP S4 Hana Public cloud implementation experience will be added advantage for this position.</li>
<li>Good overview of Order to Cash processes in SAP S/4 and its peripheric integration (CRM, Document management, Finance, Logistics and warehousing)</li>
<li>Experience in designing and/or implementing SAP Order to Cash processes (CRM integration, Order to Billing, Pricing, Customer Master Data)</li>
<li>Depending on seniority, experience in OTC project management including client interaction</li>
<li>Eagerness to work in a team-oriented environment</li>
<li>Open to travel as part of your project assignment. Up to 40% Travel may be required as per need.</li>
<li>Motivated, persistent, eager to optimize, drive for excellence</li>
<li>Strong communication and presentation skills</li>
<li>Bachelor&rsquo;s degree in business, IT, or a related field.</li>
<li>SAP Activate Methodology certification.</li>
<li>Exceptional leadership, organizational, team management and multitasking skills.</li>
<li>Excellent communication, client facing and stakeholder management skills.</li>
<li>Ability to travel as required.</li>
 </ul><p><b>Preferred:</b><b>
</b></p><ul><li>3-4 full life-cycle implementation experience.</li>
<li>1-2 Public cloud Implementation experience.</li>
<li>Relevant Associated SAP Certifications</li>
<li>Experience with Rollouts and Support.</li>
<li>Project Management methodology &ndash; Agile, Waterfall, Activate etc.</li>
</ul></div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p>
<div></div><p>EEOC and Veteran Documentation<br>
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.<br>
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all<br>
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.<br>
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.</p></div></div></div></div><p></p>

SAP OTC Consultant - ONSITE Miami - GC/US Citizen ONLY - 1+ YEAR Contract

Technoid Digital Solutions LLP

<p>Workday Financials Techno-Functional Consultant (with Grants Management Experience)</p><p><b>WE ARE LOOKING OUT FOR A SUPPORT!</b></p><p><b>Position:</b> Workday Financials Techno-Functional Consultant <b>(SUPPORT ROLE)</b><br/><b>Location:</b>remote<br/><b>Type:</b> Support role (20 hours/week)</p><p><b>Time: 6:30 PM IST to 2:30 PM IST (EST time zone)</b></p><p>About the Role</p><p>We are looking for a <b>Workday Financials Techno-Functional Consultant</b> with strong expertise in <b>Grants Management</b> to join our team. The ideal candidate will bridge the gap between business and technology&mdash;supporting finance users, configuring Workday Financials modules, and troubleshooting technical issues, while ensuring smooth operations and enhancements of our Workday platform.</p><p>Key Responsibilities</p><ul><li>Provide <b>day-to-day support</b> for Workday Financials, with a focus on <b>Grants Management</b> and related modules (Projects, Procurement, Accounting, Expenses, etc.).</li><li>Partner with finance, grants, and IT stakeholders to understand business needs and translate them into system solutions.</li><li>Perform <b>Workday configuration, testing, and deployment</b> for functional and technical changes.</li><li>Troubleshoot production issues, analyze root causes, and provide timely resolutions.</li><li>Develop and maintain reports, calculated fields, dashboards, and integrations within Workday.</li><li>Support month-end and year-end close processes, ensuring compliance and accuracy in grant-related financial reporting.</li><li>Work with vendors, auditors, and stakeholders to ensure system controls, security, and compliance requirements are met.</li><li>Document system enhancements, process flows, and provide <b>user training</b> when needed.</li></ul><p>Required Skills &amp; Qualifications</p><ul><li>3&ndash;6 years of <b>Workday Financials</b> experience with a strong focus on <b>Grants Management</b>.</li><li>Proven techno-functional expertise: ability to configure, troubleshoot, and support Workday Financials while working closely with technical teams.</li><li>Hands-on experience with <b>Workday reporting, calculated fields, and integrations</b>.</li><li>Strong understanding of finance processes: grants, budgeting, accounting, and project management.</li><li>Excellent problem-solving, communication, and stakeholder management skills.</li><li>Ability to work independently in a fast-paced environment and manage multiple priorities.</li></ul><p>Nice-to-Have</p><ul><li>Workday certifications in <b>Financials or Grants Management</b>.</li><li>Experience with other Workday modules (Procurement, Projects, Expenses).</li><li>Prior experience in <b>higher education, research, or non-profit organizations</b> with grant funding.</li></ul><p>Job Type: Contractual / Temporary<br/>Contract length: 15 weeks</p><p>Pay: &#8377;25,561.54 - &#8377;60,000.00 per month</p><p>Work Location: Remote</p>

Workday Financials Support consultant

Bilfinger

<p></p><div><div><div><div><div><b>Job ID: </b>67309
</div></div></div></div><div><div><div><div><p>IT Support Consultant
</p></div></div></div></div><div><div><div><div>Abu Dhabi, AZ, AE, 00000
</div></div></div></div><div><div><div><div>Onsite Work<br>
</div></div></div></div><div><div><div><div><div>In the Middle East, Bilfinger is one of the leading service providers of engineering and consultancy services, project management, construction, maintenance O&amp;M and life cycle services. We enhance the efficiency of our client&rsquo;s assets, ensure a high level of availability and reduce maintenance costs. With our 4.000 employees, we are a leading German corporation where engineering excellence, safety and quality are part of our DNA. With four entities in the Middle East (Bilfinger Tebodin Middle East, Bilfinger Deutsche Babcock Emirates, Babcock Borsig Service Arabia, Babcock Borsig Steinm&uuml;ller Kuwait) and over 10 offices across the region, we offer job opportunities that allow you to utilize all your knowledge and experience. Are you looking for a chance to put your skills to their best-possible use? Then we have what you are looking for!</div><div></div><div><b><br>
Job description</b></div>
<div>
Job Title: IT support consultant</div>
<div>
Responsibilities:</div>
<ul>
<li>Perform basic problem solving and assistance on various software applications and hardware systems for users</li>
<li>Serve as the first point of contact for users seeking technical assistance over the Ticketing System.</li>
<li>Perform remote troubleshooting through diagnostic techniques and pertinent questions</li>
<li>Determine the best solution based on the issue and details provided by users</li>
<li>Direct unresolved issues to the next level of support personnel</li>
<li>Record events and problems and their resolution in logs</li>
<li>Identify and suggest possible improvements on procedures</li>
<li>Performs routine technical assistance and maintenance duties.</li>
<li>Maintains and updates record keeping system</li>
<li>Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records.</li>
<li>Performs miscellaneous job-related duties as assigned.</li>
</ul>
<div>Requirements and skills</div>
<ul>
<li>0-3 years of experience as an IT support consultant.</li>
<li>Working knowledge of MS office products, software installations and IT hardware</li>
<li>Good understanding of computer systems, mobile devices and other tech products</li>
<li>Ability to diagnose and resolve basic technical issues</li>
<li>Proficiency in English,</li>
<li>Excellent communication skills</li>
<li>Customer-oriented and cool-tempered</li>
<li>Bachelor&rsquo;s degree or Diploma in IT, Computer Science or relevant field</li></ul><br>
<div></div>
<div>
To apply, please submit your CV in English through the system, containing as a minimum your contact details, education level, relevant experience and earliest possible start date.</div>
<div>
Any applicant must be aware that the selection of candidates is at the sole discretion of the employer. Applicants will not receive any communication unless they are selected for an interview. Only applicants that have responded to vacancies through the online form will be considered.</div><br>
</div></div></div></div><div><div><div><div>Tebodin Middle East Ltd.
</div></div></div></div><div><div><div><div>Information Technology
</div></div></div></div><div><div><div><div>Permanent
</div></div></div></div><div><div><div><div>Associate's degree</div></div></div></div></div><p></p>

IT Support Consultant

RED Productions

<p><b>Company:</b> Red Consultants<br/><b>Location:</b> Office # 3A, above Meezan Bank, DC Road, Gujranwala<br/><b>Job Type:</b> Full-time, On-site<br/><b>Shift Timings:</b> 11:00 AM to 7:00 PM<br/><b>Experience:</b> Minimum 2 years in the Visa/Immigration Consultation industry<br/><b>Qualification:</b> Minimum Bachelor's degree required (Master's preferred)</p><p><b>About Red Consultants:</b><br/>Red Consultants is a premier and trusted name in the visa and immigration industry. We are dedicated to turning our clients' dreams of international travel, study, and work into reality through expert guidance and a seamless process. We are seeking an experienced professional to join our team and provide exceptional service from day one.</p><p><b>Job Description:</b><br/>We are looking for a confident, articulate, and <b>experienced</b> Customer Support Representative to serve as an expert point of contact for our clients. This is a key role for a professional who possesses in-depth knowledge of visa processes and excels in a client-facing environment. You will be responsible for providing high-level consultation and building trust with our clients through your expertise and superior communication skills.</p><p><b>Key Responsibilities:</b></p><ul><li>Conduct detailed in-person, phone, and email consultations to understand client profiles and advise on suitable visa options.</li><li>Authoritatively explain complex visa processes, documentation requirements, and eligibility criteria for various countries.</li><li>Utilize your technical abilities to manage client cases in our CRM system, ensuring accurate and timely updates.</li><li>Address and resolve complex customer inquiries and concerns with expert knowledge and a solutions-oriented approach.</li><li>Build strong, trusting relationships with clients through confident communication and professional social skills.</li><li>Stay meticulously updated on frequently changing immigration laws and policies of key destination countries.</li><li>Guide clients through the documentation collection process and ensure application packages are complete and compliant.</li></ul><p><b>Mandatory Requirements:</b></p><ul><li><b>Minimum of 2 years</b> of proven, hands-on experience in a customer-facing role within the <b>visa consultation or immigration industry</b>.</li><li><b>Minimum qualification of a Bachelor&rsquo;s degree</b> (Master&rsquo;s degree will be preferred).</li><li><b>Exceptional Communication Skills:</b> Fluent in English and Urdu (both verbal and written), with the ability to explain legal and procedural terms clearly and confidently.</li><li><b>Technical Proficiency:</b> High proficiency with CRM software, MS Office Suite, and managing digital documentation.</li><li><b>Industry Expertise:</b> Demonstrable knowledge of visa categories (e.g., tourist, student, work, family) for countries such as the UK, USA, Canada, Australia, or Europe.</li></ul><p><b>Ideal Candidate Will Be:</b></p><ul><li>A confident and professional individual who enjoys social interaction and building rapport.</li><li>Proactive, detail-oriented, and capable of managing a portfolio of clients efficiently.</li><li>A patient listener and empathetic advisor, able to manage client expectations realistically.</li><li>Highly organized and able to prioritize tasks in a fast-paced environment.</li></ul><p><b>What We Offer:</b></p><ul><li>A highly competitive salary and benefits package commensurate with experience.</li><li>A professional and supportive work environment.</li><li>Opportunities for continuous learning and career advancement in a leading firm.</li></ul><p><b>How to Apply:</b><br/>If you are an experienced visa consultant with the required qualifications and are ready to take the next step in your career, please apply today.</p><p>Submit your updated resume through Indeed. <b>In your application, please highlight your specific experience in the visa industry and your academic qualifications.</b></p><p><b>Location:</b> Office # 3A, above Meezan Bank, DC Road, Gujranwala.</p><p><i>Red Consultants is an equal opportunity employer.</i></p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Customer Support Representative (Visa Consultation) - Red Consultants

Sun Life

<div><p>Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.</p><p></p><p>
Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.</p><p></p><div><div><div><div><div><div><div><p><b>
Job Description:
</b></p></div></div></div></div></div></div></div><p><b>Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work</b></p><p></p><p>
The Client Support Liaison (CSL) is responsible for the group claims client-facing experience for the employer segment of less than 2000 enrolled employees. The CSL represents group claims as the primary point of contact for the Client Relationship Executive (CRE) and the Employer for Group Claims Client Support. The CSL will proactively seek opportunities to increase client satisfaction with their group benefits program and will be the lead subject matter expert responding to client escalations, developing and reporting on service recovery plans, providing positive trending analysis and completing claim segment reviews to assess gaps, opportunities and training needs. The CSL is a Trusted Advisor to the CRE, employer and broker, and educates and trains on group benefit claim practices. The CSL will respond to the client&rsquo;s group claim needs through strong internal collaboration and partnerships.</p><p></p><p><b>
How you will contribute:</b></p><ul><li><p>
Collaborates with SL personnel, including Group Benefit Claim Leaders, Internal Technology partners, CRE, Client Advocate (CA) and sales in order to meet client Group Claims expectations. Proactively provide solutions while meeting client experience objectives and managing client expectations</p></li><li><p>
Establishes and maintains excellent working relationships with Employers/Brokers for their absence/ADA, disability, life and supplemental health benefit plans by providing end to end claim experience solutions, education and service.</p></li><li><p>
Primary point of contact/response for CRE/CA and Client for Group Claim inquiries related to program performance, reporting discrepancies, issue resolution and service recovery efforts.</p></li><li><p>
Proactively assesses, clarifies, and validates client claim needs on an ongoing basis. Uses client needs to propose innovative solutions to address unique needs (e.g. creation of custom reports.)</p></li><li><p>
Develops and maintains excellent working relationships with internal service departments to oversee resolution of issues, identification of root cause and participation in creation of solutions</p></li><li><p>
Partner with Implementation Consultant to ensure a seamless implementation of Group Claims products in which all questions and concerns can be addressed proactively on the front end; plays a key role in new account audits (pre/post effective date &ndash; systems, processes, talent)</p></li><li><p>
Uses internal tools to create and manage client special handling instructions and ensures all relevant client requirements are documented</p></li><li><p>
Conducts regular case reviews with claim reconciliation to assess the overall Client claims experience and provides feedback to Internal Partners to minimize areas of error, maximize automation and heighten Client satisfaction. Has the ability to adjudicate claim if immediate action is required.</p></li><li><p>
Utilizes data to influence trends for business cases and efficiencies.</p></li><li><p>
Participates in finalist and stewardship presentations, representing the Sun Life group claims value story in a consistent and confident manner; reviews group benefits claims experience information and other relevant client information to make recommendations and offers insights on their benefits program</p></li><li><p>
Acts as the liaison for clients and internal teams; displays active listening skills and bridge relationships between Clients and Home Office partners to lead the team to find creative solutions in problem solving, sharing process enhancements and innovations being delivered in the Claims</p></li><li><p>
Utilizes/updates administrative systems/platforms when applicable</p></li><li><p>
Conducts review of Performance Guarantees to ensure results delivered to client are accurate. Partners with internal resources to share areas of opportunity to drive improvement in the Client experience and reinforce positive outcomes.</p></li><li><p>
Conducts voice of the client surveys analysis to champion initiatives that will improve ration of problem free experiences.</p></li><li><p>
Adhere to all corporate policies including those related to travel expenses</p></li><li><p>
Travel Required: 10% of time depending on the Client block</p></li></ul><p></p><p>
 <b>What you will bring with you:</b></p><ul><li><p>
1-3 years Absence and ADA experience</p></li><li><p>
Integrity through transparency, honest dealings, predictable reactions and well-controlled emotions. Demonstrate the ability to be fair and consistent in all professional dealings. Regularly acknowledge each team member&rsquo;s contributions and successes to the team.</p></li><li><p>
Ownership of action and thought. Understands value in partnership and displays a strong understanding of the culture of Sun Life, of the market, their clients and brokers</p></li><li><p>
Relationship management skills; demonstrated ability to build and foster productive and healthy relationships with sales, service, group claims personnel and other internal home office partners</p></li><li><p>
Ability to address conflict by working with others to resolve differences in a professional and productive manner</p></li><li><p>
Ability to foster strong relationships based on trust, open and honest dialogue</p></li><li><p>
Demonstrated Personal Value/Personal Value Statement</p></li><li><p>
Ability to independently organize and prioritize daily/weekly working structure to meet business activity goals and Client needs</p></li><li><p>
Ability to communicate to Clients on how to most effectively work with Sun Life to the best overall claims experience</p></li><li><p>
Strong presentation, interpersonal and communication skills</p></li><li><p>
Strong negotiation and influencing skills</p></li><li><p>
Effectively develop and deliver an elevator pitch: Company, Product and Self</p></li><li><p>
Effective listening skills; note taking, recording data; active listening skills</p></li><li><p>
Proven consultation and client relationship skills</p></li><li><p>
Demonstrates resilience by reacting positively to changes and maintains poise, focus and flexibility when encountering difficulties or obstacles</p></li><li><p>
Acts with a Client Lens; demonstrates drive for results</p></li><li><p>
Adept at project management and multi-tasking</p></li><li><p>
Superior Collaboration Skills</p></li><li><p>
Strong analytical, mathematical and problem solving skills;</p></li><li><p>
Basic understanding of competitor products</p></li></ul><p></p><p><br>
$ 54,900 - $82,400</p><p>
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.</p><p></p><p>
Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!</p><p></p><p>
We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.</p><p></p><p><b>
Life is brighter when you work at Sun Life</b></p><p>
At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&amp;D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We&rsquo;re proud to be recognized in our communities as a top employer. Proudly Great Place to Work&reg; Certified in Canada and the U.S., we&rsquo;ve also been recognized as a &quot;Top 10&quot; employer by the Boston Globe's &quot;Top Places to Work&quot; for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.</p><p></p><p>
We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.</p><p></p><p>
For applicants residing in California, please read our employee California Privacy Policy and Notice.</p><p></p><p>
We do not require or administer lie detector tests as a condition of employment or continued employment.</p><p></p><p>
Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.</p><p></p><p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Job Category:
</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Claims - Life &amp; Disability<p></p><div><div><div><div><div><div><div><p><b>
Posting End Date:
</b></p></div></div></div></div></div></div></div>15/10/2025</div>

Client Support Liaison

SupportYourApp

<div><p><b>Passionate about the world of tech?
</b></p><p>What if you had a chance to be a part of the world&rsquo;s leading SaaS, Software, or Hardware solutions?
</p><p>Join our team as a <b>Customer Support Consultant </b>for a luxury brand and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
</p><p>Excited? Let&rsquo;s see what it takes</p><p><b>
What You Will Do:</b></p><ul>
<li>Contacting submitted leads to confirm their interest
</li><li>Forwarding qualified inquiries to the appropriate retailer</li>
<li>Accurately update and categorize leads in the system</li>
<li>Securely work with customers&rsquo; sensitive information</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain working knowledge of our client&rsquo;s products and services</li>
</ul><p><b>What you need to succeed in this role:</b></p><ul>
<li><b>Fluent German and English (C1 written and spoken for both languages is a must</b>)</li>
<li>Previous experience in Customer Service or Marketing</li>
<li>Hands-on experience communicating with and following up on leads</li>
<li>Attentive to details
</li><li>Strong administrative and organizational skills</li>
<li>Positive and responsible attitude</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul><p><b>Will be a great plus:</b></p><ul><li>
Previous experience working with a luxury brand
</li></ul><p><b>Benefits and Perks:</b></p><ul>
<li>Fixed schedule: 5 days per week, 4 PM &ndash; 12 AM CET</li>
<li>Opportunity to work fully remotely
</li><li>Inclusive international environment
</li><li>Compensation in USD</li>
<li>Good bonuses for referring friends
</li><li>Paid intensive training and probation</li>
<li>Work-life balance
</li><li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul><p><b>
Who are we?</b></p><p>
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.</p><p>
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
</p><p>We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
</p><p>We welcome people with various backgrounds and experiences. Grab the chance to join us and <b>send your CV in English</b>, pointing out your outstanding skills!</p><p>
Visit our website: www.supportyourapp.com</p><p><b>
DISCLAIMER</b></p><p>
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.</p></div>

(fluent German & English) Customer Support Consultant (Turkey, remote)

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