client support executive

TeamX Pakistan

We're Hiring: Client Support Executive Location: Gulshan-e-Jamal Shift: Afternoon or EveningWhat You&rsquo;ll Do:<ul><li>Coordinate project tasks across internal teams (designers, developers, writers, etc.)</li><li>Monitor project timelines and ensure deadlines are met</li><li>Draft and send client updates, proposals, and follow-up communications</li><li>Identify upselling opportunities and suggest additional services to clients</li><li>Assist in preparing performance reports and project status summaries</li><li>Maintain well-organized documentation (files, briefs, communication logs)</li><li>Research job posts on Upwork and support with proposal writing and formatting</li><li>Track client feedback and help implement improvements across accounts</li></ul>What We&rsquo;re Looking For:<ul><li>Excellent written and verbal communication skills</li><li>Strong organizational and time management abilities</li><li>Experience working with cross-functional teams</li><li>Familiarity with project management tools</li><li>Ability to handle multiple tasks and meet deadlines consistently</li><li>Experience with platforms like Upwork (Mandatory)</li><li>Previous account management or client servicing experience is a bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Current salary and expected Salary?</li></ul>Experience:<ul><li>Project Management: 1 year (Preferred)</li></ul>Work Location: In person

Client support Executive

Al Haram Estate Advisors

Job Title: Female Marketing &amp; Client Support Executive (Real Estate)Location: [Model Town M Block Lahore ] Job Type: Full-Time Gender Requirement: Female only Industry: Real EstateJob Description:We are looking for a confident and enthusiastic female staff member to join our real estate office. The ideal candidate should be comfortable with client interaction and social media marketing.Responsibilities:<ul><li>Attend client phone calls and provide accurate information</li><li>Record short videos about properties available for sale or rent</li><li>Post property videos and content on social media platforms (Facebook, Instagram, TikTok, etc.)</li><li>Confidently face the camera for marketing content</li><li>Maintain follow-up with potential clients</li><li>Assist in general office tasks related to client communication and lead management</li></ul>Requirements:<ul><li>Female candidates only</li><li>Must be confident and presentable on camera</li><li>Should be social media savvy</li><li>Good communication skills (Urdu and basic English)</li><li>Should be able to easily commute to the office</li><li>Previous experience in real estate or marketing is a plus but not required</li></ul>Salary &amp; Benefits:<ul><li>Fixed monthly salary</li><li>Attractive commission on every successful client deal</li><li>Monthly earning potential is high based on performance</li><li>Full support and training provided</li><li>Growth opportunities within the company</li></ul>How to Apply:If you are interested and meet the above criteria, please send your details via WhatsApp or call at [0300-4456659 03034080572].Job Type: Full-timePay: Up to Rs50,000.00 per monthWork Location: In person

Female Marketing & Client Support Executive (Real Estate)

RepairDesk

<div>
 
 
 RepairDesk
 
 is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.
 
 
 Tasks
 
 
 This is a full-time on-site role for a Customer Support Executive at RepairDesk in Lahore. The Client Support Executive will be responsible for ensuring customer satisfaction, effective communication, account management, sales support, and consulting services on the repair shop management software.
 
 
 <ul>
 
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 Provide remote software training to customers and follow up customers to make sure they&rsquo;re using the software.
 </li>
 
 <li>
 Address customer complaints in a compassionate and patient manner via live chat and telephone.
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 Research and follow-up with customer issues and report customer requests to the development team.
 </li>
 
 <li>
 Maintain a competent understanding of the company&rsquo;s products and their functions.
 </li>
 
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 Follow company communication procedures, policies, and guidelines at all times.
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 2-3 years of experience related to client communication.
 </li>
 
 <li>
 Outstanding written and verbal English communication skills.
 </li>
 
 <li>
 Proven experience of customer interaction via Live Chat, Email &amp; Call.
 </li>
 
 <li>
 Demonstrated experience using standard office software (such as MS Office, TeamViewer, Ring Central or similar call-center solutions) &amp; web based technologies (such as dropbox and google drive etc).
 </li>
 
 <li>
 Preference will give to those who has working experience in a high-volume call center environment.
 </li>
 
 <li>
 Preference will be given to those who has IT/technical background or experience, knowledge about ERP or worked in a SaaS based software company.
 </li>
 
 <li>
 
 Shift Time: 7 pm to 4 am (Pakistan Time)
 
 </li>
 
 </ul>
 
 Benefits
 
 <ul>
 
 <li>
 Health Insurance (IPD)- Self, Spouse &amp; Children
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 <li>
 Provident Fund
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 Paid Leaves (Casual, Medical &amp; Annual)
 </li>
 
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 Subsidise Lunch/Dinner
 </li>
 
 <li>
 Maternity &amp; Paternity Benefits
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 <li>
 Quarterly Performance Bonuses
 </li>
 
 <li>
 Paid Trips &amp; Tours
 </li>
 
 <li>
 Profit/Stocks Sharing Plan (Tenured Employees)
 </li>
 </ul>
</div>

Customer Support Specialist

VT Markets

<div>
 
 
 About VT Markets
 
 
 
 VT Markets is an award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries with 360 employees - and growing. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment, over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are hiring an Operations Executive for our Dubai office to handle back-office operations, client onboarding, CRM management, and cross-department coordination. Candidates with 1+ year of operations or client service experience in finance/forex, or fresh graduates passionate about financial markets, are welcome to apply.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide timely and professional client support via email, phone, and live chat.
 </li>
 <li>
 Conduct KYC and account activation procedures during the onboarding process.
 </li>
 <li>
 Monitor transactions, update CRM systems, and support back-office tasks on a daily basis.
 </li>
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 Prepare operational reports and maintain internal performance records.
 </li>
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 Coordinate with internal teams (Compliance, Sales, Finance, etc.) to ensure smooth workflows.
 </li>
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 Assist in basic market research and competitor analysis to support business initiatives.
 </li>
 <li>
 Escalate unresolved issues, inefficiencies, or risks to management.
 </li>
 <li>
 Adhere to internal processes and comply with local regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 What Success Looks Like
 
 
 <ul>
 <li>
 Delivered high client satisfaction through efficient and responsive operational support.
 </li>
 <li>
 Ensured accurate, timely completion of daily tasks with minimal errors.
 </li>
 <li>
 Facilitated smooth onboarding and activation of new client accounts.
 </li>
 <li>
 Actively contributed to ongoing process improvements.
 </li>
 </ul>
 
 
 
 
 
 What Makes You a Great Fit
 
 
 <ul>
 <li>
 You are detail-oriented and organized in everything you do.
 </li>
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 You have a proactive mindset and seek to resolve issues before they escalate.
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 <li>
 You communicate clearly and professionally with both clients and team members.
 </li>
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 You enjoy working in a collaborative environment and thrive under deadlines.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, Economics, or a related field.
 </li>
 <li>
 Minimum 1 year of experience in operations or customer service, preferably in the Forex or financial services sector.
 </li>
 <li>
 Fresh graduates with relevant academic background and a strong interest in financial markets will be considered.
 </li>
 </ul>
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Proficiency in Microsoft Office, especially Excel.
 </li>
 <li>
 Familiarity with CRM systems and/or trading platforms (MT4/MT5) is an advantage.
 </li>
 </ul>
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Excellent communication skills in English; Arabic or additional languages are a plus.
 </li>
 <li>
 Strong attention to detail and a solution-oriented approach.
 </li>
 <li>
 Ability to multitask in a high-pressure, deadline-driven environment.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 At VT Markets, you&rsquo;ll be part of a collaborative, international team operating at the forefront of global finance. We promote continuous learning, innovation, and personal growth through open communication, performance-based recognition, and a culture of excellence. With over 15 offices worldwide, we offer a unique opportunity to build your career in an organization that values both operational precision and entrepreneurial thinking.
 
 
 
 
 
 
 Your Journey After Applying
 
 
 <ul>
 <li>
 Initial screening interview with our Talent Acquisition Partner
 </li>
 <li>
 Final interview with the Operations Lead &ndash; MENA
 </li>
 </ul>
 
 
</div>

Operations Executive

Cybologics Solutions

Experience Required: 1&ndash;3 yearsJob Overview: Cybologics Solutions is hiring a customer support executive with strong English communication skills to assist our growing client base.The ideal candidate will be responsible for ensuring a high-quality customer experience by providing prompt, professional, and effective support.Key Responsibilities:Respond to customer queries via email, phone, chat, and support ticket systems.Provide clear, concise, and accurate assistance in English.Troubleshoot and resolve customer issues or escalate as needed.Maintain detailed records of customer interactions in the CRM system.Collaborate with internal teams to improve customer experience and support processes.Follow up on customer concerns to ensure resolution and satisfaction.Requirements:Bachelor&rsquo;s degree in business, IT, communications, or a related field.Excellent spoken and written English communication skills (required).Strong interpersonal and problem-solving abilities.Ability to manage multiple conversations and tasks efficiently.Familiarity with help desk or CRM tools is a plus.A positive, team-oriented attitude and a willingness to learn.Job Type: Full-timeWork Location: In person

Customs & Customers Success Manager

Supreme Protection

Job Title: Operations Support ExecutiveWorking Days: 5 to 6 days a weekLocation: Samanabad, LahoreSalary: PKR 40,000 to 50,000 (Depending Upon Experience) + KPI Allowance (If Applicable)Contract: Will be offeredJob Duties:<ul><li>Oversee UK operations from the Lahore-based office</li><li>Handle client queries via phone, email, WhatsApp, and other channels</li><li>Scheduling</li><li>Admin Work and Documentation</li><li>CRM Management</li></ul>Requirements:<ul><li>Minimum Graduation</li><li>Excellent English communication (both speaking and writing)</li><li>English proficiency should be at least 7 out of 10 overall</li></ul>(Please do not apply if your English communication skills do not meet the specified requirements)<ul><li>Dependable, Consistent, and Committed</li></ul>Opportunity: An excellent opportunity for candidates willing to work in a multinational environment and seeking career growth.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you willing to work in rotational shifts, including evenings, weekends, and public holidays if required?&rdquo;</li><li>This role requires initial training, and only candidates who successfully pass the evaluation test will continue with the position. Are you willing to undergo this training with the understanding that it will remain unpaid if the evaluation test is not cleared?</li><li>As per the job requirements, candidates must have strong English communication skills, with at least a 7 out of 10 proficiency level in both speaking and writing. On a scale of 1 to 10, how would you rate your English language proficiency?</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (54940) (Required)</li></ul>Work Location: In person

Operations Support Executive

Wipro

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 
 The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
 
 ͏
 
 
 Do
 
 
 <ul>
 <li>
 
 Support process by managing transactions as per required quality standards
 
 <ul>
 <li>
 Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
 </li>
 <li>
 Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
 </li>
 <li>
 Update own availability in the RAVE system to ensure productivity of the process
 </li>
 <li>
 Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
 </li>
 <li>
 Follow standard processes and procedures to resolve all client queries
 </li>
 <li>
 Resolve client queries as per the SLA&rsquo;s defined in the contract&nbsp;
 </li>
 <li>
 Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
 </li>
 <li>
 Identify and learn appropriate product details to facilitate better client interaction and troubleshooting&nbsp;
 </li>
 <li>
 Document and analyze call logs to spot most occurring trends to prevent future problems
 </li>
 <li>
 Maintain and update self-help documents for customers to speed up resolution time
 </li>
 <li>
 Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
 </li>
 <li>
 Ensure all product information and disclosures are given to clients before and after the call/email requests
 </li>
 <li>
 Avoids legal challenges by complying with service agreements
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
 
 <ul>
 <li>
 Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
 </li>
 <li>
 Assist clients with navigating around product menus and facilitate better understanding of product features&nbsp;
 </li>
 <li>
 Troubleshoot all client queries in a user-friendly, courteous and professional manner
 </li>
 <li>
 Maintain logs and records of all customer queries as per the standard procedures and guidelines
 </li>
 <li>
 Accurately process and record all incoming call and email using the designated tracking software
 </li>
 <li>
 Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business
 </li>
 <li>
 Organize ideas and effectively communicate oral messages appropriate to listeners and situations
 </li>
 <li>
 Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
 
 <ul>
 <li>
 Undertake product trainings to stay current with product features, changes and updates
 </li>
 <li>
 Enroll in product specific and any other trainings per client requirements/recommendations
 </li>
 <li>
 Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
 </li>
 <li>
 Update job knowledge by participating in self learning opportunities and maintaining personal networks
 </li>
 </ul>
 </li>
 </ul>
 ͏
 
 
 Deliver
 
 
 
 No
 
 
 Performance Parameter
 
 
 Measure
 
 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed
 
 &nbsp;
 
 
 
 
 Mandatory Skills: Payroll(HCM) .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
 
</div>

Associate

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