client support

GODO

We are looking for a Client Support Specialist to join our team. The ideal candidate will have at least 3 years of experience in client support, excellent communication skills in Hindi , Arabic and English, and a strong ability to handle customer inquiries professionally and efficiently.

 Key Responsibilities: 

<ul>
 <li>Assist clients with inquiries, concerns, and issue resolution in a timely manner.</li>
 <li>Provide excellent customer service via phone, email, and chat.</li>
 <li>Maintain a high level of client satisfaction by addressing their needs effectively.</li>
 <li>Collaborate with internal teams to ensure seamless client support.</li>
 <li>Keep accurate records of customer interactions and feedback.</li>
 <li>Stay updated on company products and services to provide accurate information.</li>
</ul>

 Requirements: 

<ul>
 <li>Assist clients with inquiries, concerns, and issue resolution in a timely manner.</li>
 <li>Provide excellent customer service via phone, email, and chat.</li>
 <li>Maintain a high level of client satisfaction by addressing their needs effectively.</li>
 <li>Collaborate with internal teams to ensure seamless client support.</li>
 <li>Keep accurate records of customer interactions and feedback.</li>
 <li>Stay updated on company products and services to provide accurate information.</li>
</ul>

 What We Offer: 

<ul>
 <li> up to 5k salary based on experience.</li>
 <li> Additional benefits as per UAE labor law.</li>
 <li>A dynamic and supportive work environment.</li></ul>

Client Support Specialist

1974

Client Support Specialist &ndash; Law Offices of Laura Croft | Timeless Estate PlanningLocation: Burlingame, CA (In-Office) Position Type: Full-Time Compensation: $25/hour + benefits Start Date: ImmediateAbout UsAt The Law Offices of Laura Croft we help families protect what matters most &mdash; their loved ones, their legacies, and their peace of mind. Our boutique law firm blends compassion and precision to create estate plans that work in real life, not just on paper. We&rsquo;re looking for a warm, detail-oriented Customer Support Specialist to join our team and be the first friendly face our clients meet on their journey toward clarity and protection.What You&rsquo;ll DoAs our Client Support Specialist, you&rsquo;ll guide prospective clients through the first steps of their estate planning journey and ensure they feel supported every step of the way. You&rsquo;ll handle communication, scheduling, and coordination between clients and our legal team, ensuring a seamless and caring experience from first contact to signed documents.In this role, you will:<ul><li>Serve as the first point of contact for new clients &mdash; welcoming them, explaining next steps, and helping them feel at ease.</li><li>Conduct and manage introductory calls with potential clients, listening for their goals and connecting them to the right planning session.</li><li>Follow up with clients who are mid-process to keep their plans on track and ensure no one slips through the cracks.</li><li>Coordinate with attorneys and the legal team to support client meetings, ensure documentation is ready, and manage appointment logistics.</li><li>Maintain accurate client notes and timelines within our internal systems to keep communication flowing across the team.</li><li>Identify opportunities to improve client experiences and proactively share ideas that make our firm even better.</li></ul>What You BringYou&rsquo;re the type of person who blends heart with structure &mdash; a people person who also loves checklists and details. You have strong communication skills, a calm presence, and a natural sense of follow-through. You are patient, good at managing deadlines, and genuinely enjoy helping people. Most importantly, you care deeply about helping families feel seen and supported.Ideal Skills and Qualities:<ul><li>Exceptional communication skills (verbal and written) &mdash; warm, clear, and professional</li><li>Empathy and discretion when handling sensitive family or financial information</li><li>Organizational mastery &mdash; able to manage multiple clients, tasks, and timelines simultaneously</li><li>Tech-savvy, comfortable working with CRM systems, scheduling tools, and internal communication platforms (Slack, Google Workspace, etc.)</li><li>Follow-through and reliability &mdash; you don&rsquo;t let things fall through the cracks</li><li>Problem-solving mindset &mdash; proactive in identifying challenges and offering thoughtful solutions</li><li>Team-oriented attitude &mdash; works collaboratively and keeps colleagues informed</li><li>A minimum of 1-2 years of experience in client service, sales coordination, or professional services</li><li>California Notary Certification is a plus (or willingness to obtain certification)</li></ul>Why You&rsquo;ll Love Working With Us<ul><li>You&rsquo;ll be part of a mission-driven firm that truly cares about families and their future.</li><li>You&rsquo;ll work in a collaborative, growth-minded team that values both excellence and empathy.</li><li>You&rsquo;ll have opportunities to learn about estate planning and personal development while contributing to meaningful client outcomes.</li><li>You&rsquo;ll join a culture that believes in inspired growth, integrity, respect, and excellence in care.</li></ul>Job Type: Full-timePay: From $25.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>License/Certification:<ul><li>Driver's License (Preferred)</li></ul>Ability to Relocate:<ul><li>Burlingame, CA 94010: Relocate before starting work (Required)</li></ul>Work Location: In person

Live Nation

<div>Job Summary:
Job Title: Client Support Specialist
Location: Arizona, Utah
Contract Terms: Full-time
THE TEAM
The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.
THE JOB
This position delivers services to support the client&rsquo;s day-to-day needs related to the use of ticketing systems and products. The CSS will be responsible for maintaining agreed upon service levels. They will follow-up as needed with national teams to ensure we are providing timely problem resolution. Responsibilities will also include training, sharing of best practices, and general operational support including installs and upgrades.
WHAT YOU WILL BE DOING
CLIENT SERVICE
<ul><li>Develop and maintain excellent client relationships
</li><li>Meet and exceed client service level agreements
</li><li>Advise and assist with reporting
</li><li>Coordinate upgrades and hardware replacements at client sites
</li><li>Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
</li><li>Maintain customer contacts to enable accurate tracking and reporting
</li><li>Provide high level marketing support on Ticketmaster no-cost solutions
</li><li>Provide onsite event support and after-hours office support
</li></ul><ul><li>tm1, Host, Archtics &amp; Access Control Support
</li><li>Working knowledge of tm1 product suite
</li><li>Remain current with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and all technology products
</li><li>Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting
</li><li>Support season ticketing, access control support customization (rules, exceptions, etc.)
</li><li>Assist with client onboarding and ongoing maintenance
</li><li>Act as the expert in all facets of access control products
</li><li>Basic knowledge of event programming as it relates to sales channels and consumer experience
</li><li>Knowledge of the Event Base product suite
</li><li>Identifies and assist in resolving event programming related errors
</li></ul>Product Support
<ul><li>Communicate product updates, new features and functionality to client base; TM products such as Archtics, Host, Ticketamaster.com, tm1 product suite, and more
</li><li>Provide support and best practices to the client for all TM products including archiving data, loading events, setting rules, adding hardware, and communication to other TM servers
</li><li>Assist with new manifest creation
</li><li>Establish any special client MOP types
</li><li>Initial and ongoing training of new features and functionality
</li><li>Perform database tasks as needed by client
</li></ul>Problem Resolution
<ul><li>Use troubleshooting techniques and tools to identify the root cause of issues
</li><li>Research client/customer complaints about service levels
</li><li>Work with National/Central support groups to expedite problem resolution
</li><li>Troubleshooting software and hardware issues &ndash; Archtics/Host/Account Manager/tm1 product suite
</li><li>Provide coordination of a networking issues between client and TM IT
</li><li>Balance Audits/Settlement issues
</li><li>Resolve issues with Customer Service for events with problems and/or special circumstances
</li></ul>WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
<ul><li>H.S. diploma or equivalent. BA/BS degree is preferred
</li><li>1+ years of experience with the Ticketmaster System and/or various ticketing system
</li><li>Overall awareness of the entertainment and sports business is important
</li><li>Box Office experience recommended
</li><li>Knowledge of how TM departments impact on one another, and on outside clients is a plus
</li><li>Knowledge of Ticketmaster products is preferred
</li><li>Strong Microsoft Word, PowerPoint and Excel skills
</li><li>Service oriented, with strong organizational and communication skills.
</li><li>Able to successfully handle multiple priorities
</li><li>Certain degrees of creativity, latitude, and problem solving is required
</li></ul>YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
Rock Solid Reliability &ndash; I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Solution Driven &ndash; I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.
Winning Teamwork &ndash; I collaborate with others; I share information openly; I listen and take time to empathize and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity &ndash; I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
<div><div>BENEFITS &amp; PERKS
</div><div>Through our &lsquo;Taking Care of Our Own&rsquo; program, we provide benefits across six key pillars:
</div><div><ul><li>HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
</li></ul></div><div><ul><li>YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
</li></ul></div><div><ul><li>WEALTH : 401(k) program with company match, stock reimbursement program
</li></ul></div><div><ul><li>FAMILY : New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
</li></ul></div><div><ul><li>CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
</li></ul></div><div><ul><li>OTHERS : Volunteer time off, crowdfunding match 
</li></ul></div></div><div>LIFE AT TICKETMASTER
</div><div>We are proud to be a part of Live Nation Entertainment, the world&rsquo;s largest live entertainment company. 
</div><div>Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world&rsquo;s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries. 
</div><div>We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you&rsquo;re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. 
</div><div>Our work is guided by our values: 
</div><div>Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen. 
</div><div>Teamwork &ndash; While we celebrate individual achievements, we know have more success as a team. 
</div><div>Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent . 
</div><div>Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. 
</div><div>EQUAL EMPLOYMENT OPPORTUNITY
</div><div>We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with . 
</div><div>Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 
</div><div>We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. 
</div><div>We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely , good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek . Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis. 
</div><div>HIRING PRACTICES
 
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 
</div><div>Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.</div></div>

S&P Global

About the Role: 
Grade Level (for internal use): 07 Job Description
 Work Shift: This is a night shift position. However, based on changing business requirements, you may be required to work in the morning & evening shift.
 
The Team: 
The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research, etc).
 
Impact and Responsibilities
 As the nerve center, you will be the face of the organization for our clients. Your regular day will involve answering client queries and being an advocate while showcasing your extensive knowledge of our tools, data, and the industries we cover. The top financial institutions in the world will rely on you to solve issues they are unable to resolve on their own.
 
Provide client support via phone, email, and other mediums.
 
Make suggestions regarding product usability, presentation, and data quality.
 
Partner with product teams for timely and thorough testing of our products, with a focus on the client experience.
 
Exercise independent judgment during UAT in developing test plans and evaluating testing results.
 
Collaborate with Senior Associates on projects to improve and develop subject matter expertise, including data pulls and editorial support.
 
Partner with clients to identify template opportunities and guide them through our template-building process.
 
Provide research & analysis support to Senior Associates.
 
What we're looking for:Basic Required Qualifications: 
BS A&F, MS A&F, BS Economics, MBA Finance, BBA Finance or any other related degree/field.
 
Fresh graduates and candidates with up to 6 months of experience
 
Succinct communication skills.
 
Strong collaboration skills.
 
Strong financial knowledge or knowledge of the global economy.
 
Proficient ability to navigate and use common computer programs.
 
About S&P Global Market Intelligence
 
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
For more information, visit www.spglobal.com/marketintelligence .
 
What’s In It For You?
 
Our Purpose: 
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
 
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
Job ID: 317902
 Posted On: 2025-10-23
 Location: Islamabad, Pakistan

Associate, Client Support

The Communitech

Role DescriptionThis is a full-time on-site role located in Rawalpindi. As a Customer Support Executive, your main task will be to ensure customer satisfaction by interacting with clients, responding to their queries, providing relevant information, and communicating with other departments to resolve issues. You will also handle administrative obligations, maintain client records, and update databases.Skill and AbilitiesIf you have a knack for earning handsome amount of money only by swift responding to mails and phone calls with lightning speed, you're the star we need! Our staff relies on you to provide the best service and leave our clients in awe.Accurate data keeping is your key skill! As a master of organization, you'll maintain records with the precision of a ninja, ensuring our information is always on point.Reporting to management at the end of your shift? No problem! You'll have the chance to showcase your accomplishments, impressing our leaders with your super reporting skills.You'll be the time wizard responsible for arranging the perfect schedules for our amazing clients' staff.Guidelines? Pfft! You'll have them under control! We need someone who can effortlessly navigate and comply with all given guidelines, bending them to your will like a superhero bending steel.And hey, guess what? We've got other Control Room tasks that will keep you on your toes, making sure every day is an adventure filled with excitement!Ready to unleash your powers and make a difference? Apply now and join our incredible team today!Females are encouraged to apply!Shift Pattern: RotationalSalary Range: Depends on expertise and interviewLocation: Saddar Bazar, RWP Cantt.Email: hr@thecommunitech.com<ul><li>Please make a note that our office is based in Saddar, Rawalpindi, if you are not living nearby or you cannot manage to drive/ride every day or cannot manage ROTATIONAL shifts, please do not apply.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Are you available to work in rotational shifts?</li></ul>Work Location: In person

Client Support Executive

BM TECHNOLOGIES

<div>Position Purpose: 
This position will be responsible for helping School Administrators who reach out to Client Support via phone calls, emails and/or FAQ tickets for assistance. Our mission is to provide excellent service that is so exceptional that our customers will refer us to someone they know and will stay with us for life. The Client Support Analyst acts as a trusted partner for our internal and external clients and is responsible for handling client questions, comments, and concerns. The applicant&rsquo;s goal is to provide positive experiences, enhancing the relationship with the client. In this role, you will ensure customer satisfaction by addressing their needs, resolving issues, and helping them maximize the value of our products or services. The ideal candidate is a proactive problem solver with exceptional interpersonal skills and a passion for delivering outstanding customer experiences.
<div>
Primary Responsibilities: 
<ul><li>Able to successfully assist with all call types, including:</li></ul>
o File/wire status 
o Technical file troubleshooting issues 
o Stop payment &amp; reversal requests 
o Student profile/refund inquiries 
o Assist with Admin password resets (for BMAS, eTrain and/or, Storefront) 
o Client profile and/or Email distribution lists updates 
o General Change Request knowledge to assist with IP Address updates, updating school&rsquo;s bank account for returns, logo, add/remove a service, etc. 
o Assist with various School Admin inquiries 
<ul><li>Able to work FAQ tickets (Bugzilla, Oracle, etc.), provide phone support and provide team support</li><li>Able to assist with some Client Support Inbox emails (Stop payments, student inquiries, Admin password resets, etc.)</li><li>Team &lsquo;player&rsquo; and motivator &ndash; places the importance of the team over self</li><li>Other duties as assigned</li></ul></div>
<div>
Authority, Impact, Risk: 
<ul><li>Failure to complete documents accurately and timely could impact legality and collectability and result in negative audits both internal and external and potential fines.</li><li>Timely follow up on documentation and close coordination with all parties involved in the client&rsquo;s experience is critical, failure to deliver on time could result in customer dissatisfaction and reputational risk.</li><li>Exercises good judgment that balances risk to customers when making decisions.</li></ul> 

Key Relationships: 
<ul><li>Client Support Manager, Managing Director &ndash; General Banking, Market Executive and Higher Education Sales Executive.</li></ul></div>
<div>
Managerial Accountability: 
<ul><li>N/A</li></ul></div><div> 

Working Conditions: 
<ul><li>The incumbent while performing the duties this position spends time writing, typing, speaking, listening, lifting (up to 20 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception, and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.</li><li>Ability to work under tight timeframes and deadlines.</li><li>Excellent verbal and written communication.</li></ul></div>
<div>
Time Allocation: 
<ul><li>Client Support and Resolution&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;.&hellip;..70%</li><li>Data Analysis and Research&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;..10%</li><li>Documentation and Training&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;10%</li><li>System Monitoring&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;5%</li><li>Other Duties&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;..5%</li></ul></div>

Job Specifications: 
Position adheres to confidentiality policy, code of ethics and knowledge of Bank Secrecy Act and best practices and other pertinent Regulatory laws and regulations.
<div>
Required: 
<ul><li>2+ years Exceptional Customer Service experience required</li><li>Excellent and effective communication skills with ability to be concise, clear, and consistent.</li><li>Exceptional listening skills</li><li>Strong organizational skills with attention to detail and proven ability to multi-task and prioritize.</li><li>Team player attitude and approach to work</li><li>Enjoys challenges and can adapt in a fast-paced, demanding and rapidly changing environment</li><li>Tech savvy, especially with Oracle, and Microsoft Office products (Outlook, Teams, Excel, Word, etc.)</li></ul>
o 1-2 years&rsquo; experience with Microsoft Office 
<ul><li>Ability to exercise judgment and resolve problems independently, but know when to escalate questions to management while always adhering to policy guidelines</li><li>Learns quickly and can handle the pressure from an upset customer or meeting tight deadline</li><li>Work collaboratively with the team and other departments to address/resolve customer concerns</li><li>Strong organizational skills that reflect ability to independently perform, prioritize and execute multiple tasks and complex projects seamlessly with competing priorities and deadlines</li><li>Thrives in collaborative, team environments</li><li>Flexible with a willingness to jump in wherever required and manage multiple priorities at once</li><li>Excellent judgment, and decision-making skills</li><li>Composure when faced with difficult or demanding situations and/or personalities and shifts in priorities and/or tasks</li><li>Work independently to complete tasks while maintaining a good working relationship with fellow colleagues</li><li>Superior knowledge retention and ability to apply knowledge to different avenues of the work environment</li><li>Possess the natural ability to lead and mentor fellow team members.</li></ul></div>
<div>
Preferred: 
<ul><li>Banking experience a plus</li><li>Minimum of 1-year BMAS system knowledge</li><li>Minimum of 1-year knowledge of Refund Disbursement Processes</li></ul></div>

Risk Management Requirements: 
Understands and adheres to Workplace Policies, Code of Conduct, privacy, and information security guidelines. Understands and adheres to Anti-Money Laundering, Bank Secrecy Act, and Compliance with the USA PATRIOT Act policies and procedures applicable to position, completing any supporting requirements within defined timeframes. Acts within authorized limits and delegated authorities and role applicable policies and procedures. Follows processes and controls to protect shareholder interests. Mitigates risk to the bank and customers by following all applicable security procedures.<div>
Join Our Team&mdash;Where Values Drive Excellence in Client Support!</div>
<div>
As part of our ongoing commitment to strategic focus and accountability, First Carolina Bank &amp; BM Technologies, Inc. are guided by our core values: Intentional, Responsive, Enterprising, and Considerate. These tenets shape our interactions and set clear expectations for customers, employees, and shareholders&mdash;ensuring every relationship is built on trust and excellence.</div> 
<div></div>
<div>
We&rsquo;re seeking a Client Support Analyst I to help us deliver exceptional service, build lasting relationships, and support our mission.</div> 
<div></div>
<div>
Why You&rsquo;ll Love This Role</div>
<ul><li>
Collaborate with a supportive, harmony-seeking team in a dynamic, fast-paced environment</li><li>
Build positive relationships and serve others through your work</li><li>
Apply your attention to detail to ensure accuracy, compliance, and risk management</li><li>
Enjoy a thoughtful, structured approach to problem-solving while adapting to evolving priorities</li><li>
Lead by example, sharing expertise and supporting others to succeed</li></ul> 
<div></div>
<div>
What Makes You a Great Fit</div>
<ul><li>
Cooperative, empathetic, and people-oriented; harmony-seeking and collaborative</li><li>
Comfortable working on a team and building consensus; places team above self</li><li>
Selfless, supportive, and cautious with risk; exercises good judgment balancing risk to customers</li><li>
Passionate about helping others and making a difference; thrives in service-oriented environments</li><li>
Experience in client support, banking, or related fields preferred</li></ul> 
<div></div>
<div>
Qualifications</div>
<ul><li>
2+ years of exceptional customer service experience required</li><li>
Excellent and effective communication skills; concise, clear, and consistent</li><li>
Exceptional listening skills and strong organizational skills with attention to detail</li><li>
Proven ability to multi-task and prioritize in a fast-paced, demanding environment</li><li>
Tech savvy, especially with Oracle and Microsoft Office products (Outlook, Teams, Excel, Word)</li><li>
Ability to exercise judgment and resolve problems independently, escalating when needed</li><li>
Enjoys challenges and adapts quickly to changing priorities</li><li>
Team player attitude and approach to work; thrives in collaborative environments</li><li>
Banking experience a plus; BMAS system and refund disbursement process knowledge preferred</li></ul> 
<div></div>
<div>
Benefits</div>
<ul><li>
Competitive total compensation</li><li>
Comprehensive health, dental, and vision insurance</li><li>
Retirement savings plans with company match</li><li>
Paid time off and holidays</li><li>
Professional development and training opportunities</li><li>
Employee assistance programs</li><li>
Opportunities to participate in community service and outreach</li></ul> 
<div></div>
<div>
Risk Management Requirements</div>
<ul><li>
Understands and adheres to workplace policies, code of conduct, privacy, and information security guidelines</li><li>
Follows all applicable security procedures and regulatory requirements (Anti-Money Laundering, Bank Secrecy Act, USA PATRIOT Act)</li><li>
Acts within authorized limits and role-specific policies and procedures</li></ul><div> 

Our Core Values</div>
<ul><li>
Enterprising: We have a do-business attitude and are extremely resourceful in finding ways to work with customers. You&rsquo;ll be empowered to solve problems, support clients, and seek innovative solutions in every interaction.</li><li>
Intentional: We do what we say we are going to do, and we are thoughtful about the impacts of our actions, both internally and externally. You&rsquo;ll be trusted to follow through, adhere to processes, and ensure every detail is handled with care and precision.</li><li>
Responsive: We strive for frictionless banking experiences, answering the bell directly and quickly, and working to exceed expectations in every service level. You&rsquo;ll provide timely support, resolve inquiries efficiently, and help clients maximize the value of our products and services.</li><li>
Considerate: We lean into community needs in the markets we serve and conduct ourselves professionally in every interaction&mdash;with customers, shareholders, coworkers, and regulators. You&rsquo;ll contribute to a positive, collaborative team environment and demonstrate empathy and respect in all you do.</li></ul> 
<div></div>
<div>
Apply today and help us deliver client support that sets the standard for our industry!</div> 
<div></div>
<div>
#ClientSupport #BankingJobs #RaleighJobs #NorthCarolinaCareers #Teamwork #Service #RiskManagement #PeopleFirst #JoinOurTeam</div></div>

Client Support Analyst I

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 07
 
 
 
 Work Shift:
 
 This is a night shift position. However, based on changing business requirements, you may be required to work in the morning &amp; evening shift.
 
 
 
 The Team
 
 
 
 The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and driving product usage and revenue. Being present in the US, Philippines &amp; Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content &amp; Industry Research, etc).
 
 
 
 Impact And Responsibilities
 
 
 
 As the nerve center, you will be the face of the organization for our clients. Your regular day will involve answering client queries and being an advocate while showcasing your extensive knowledge of our tools, data, and the industries we cover. The top financial institutions in the world will rely on you to solve issues they are unable to resolve on their own.
 
 
 <ul>
 <li>
 Provide client support via phone, email, and other mediums.
 </li>
 <li>
 Make suggestions regarding product usability, presentation, and data quality.
 </li>
 <li>
 Partner with product teams for timely and thorough testing of our products, with a focus on the client experience.
 </li>
 <li>
 Exercise independent judgment during UAT in developing test plans and evaluating testing results.
 </li>
 <li>
 Collaborate with Senior Associates on projects to improve and develop subject matter expertise, including data pulls and editorial support.
 </li>
 <li>
 Partner with clients to identify template opportunities and guide them through our template-building process.
 </li>
 <li>
 Provide research &amp; analysis support to Senior Associates.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 
 Basic Required Qualifications:
 
 
 
 <ul>
 <li>
 BS A&amp;F, MS A&amp;F, BS Economics, MBA Finance, BBA Finance or any other related degree/field.
 </li>
 <li>
 Fresh graduates and candidates with up to 6 months of experience
 </li>
 <li>
 Succinct communication skills.
 </li>
 <li>
 Strong collaboration skills.
 </li>
 <li>
 Strong financial knowledge or knowledge of the global economy.
 </li>
 <li>
 Proficient ability to navigate and use common computer programs.
 
 
 </li>
 </ul>
 
 About S&amp;P Global Market Intelligence
 
 
 
 At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
 For more information, visit www.spglobal.com/marketintelligence.
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Purpose
 
 
 
 Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology&ndash;the right combination can unlock possibility and change the world.
 
 
 Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&amp;P Global we transform data into Essential Intelligence&reg;, pinpointing risks and opening possibilities. We Accelerate Progress.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
 
 From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We&rsquo;re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 At S&amp;P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
 
 integrity
 
 in all we do, bring a spirit of
 
 discovery
 
 to our work, and collaborate in close
 
 partnership
 
 with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
 
 
 Job ID:
 
 311885
 
 
 
 Posted On:
 
 2025-10-22
 
 
 
 Location:
 
 Islamabad, Pakistan
</div>

Associate, Client Support (CIQ)

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