client support manager

Administer Justice

<div>Your Role: The Support Center Manager oversees the daily operations of Administer Justice&rsquo;s support communications and six‑day‑a‑week hotline. You manage support staff and our call‑center vendor while also responding directly to client and volunteer inquiries, handling scheduling needs, and maintaining records. 
Our network of church‑based, volunteer‑run Gospel Justice Centers depends on well‑prepared volunteers and efficiently scheduled clients. You and your team ensure questions are answered, issues resolved, and centers equipped with the information and resources they need. 
Together, we help make every Gospel Justice Center a place where lives are transformed in the name of Christ. 


Location: Remote Eligible. Hybrid in Elgin, IL preferred.

Schedule: 28 Hours per week &ndash; 4 weekdays and Saturdays 


What you&rsquo;ll do:
<ul>
<li>Oversee and actively participate in the daily operation of our National Support Center handling client and volunteer support inquiries.</li>
<li>Ensure consistent bilingual phone and email coverage from 9:00 a.m.&ndash;5:00 p.m. Monday&ndash;Friday, and 7:30 a.m.&ndash;3:00 p.m. on Saturdays.</li>
<li>Use strong customer‑service and problem‑solving skills to personally handle support tickets, including those that require management‑level attention.</li>
<li>Serve as the primary point of contact for our answering‑service vendor partner and supervise up to 3 staff.</li>
<li>Help maintain and improve Standard Operating Procedures (SOPs) to promote consistency, clarity, and efficiency across all support processes.</li>
<li>Identify needs, issues, and opportunities for improvement as they arise, collaborating with the broader AJ team to develop solutions.</li>
<li>Work confidently across multiple systems, including our phone platform, scheduling system, and case‑management system.</li></ul> 


The impact you&rsquo;ll have:
<ul><li>Seeing clients quickly and efficiently get connected to the help of a lawyer and the hope of God&rsquo;s love. We aim to promptly answer calls and schedule clients for an appointment within a short window of time because we know that just knowing an appointment is coming reduces our client&rsquo;s stress.</li>
<li>Seeing our volunteers empowered and encouraged to serve at their centers through resources, acknowledgement, and support.</li></ul> 


Success in this role is measured by:
<ul>
<li>Call answer rate/speed during operational hours;</li>
<li>Time to resolution of tickets;</li>
<li>Customer Satisfaction (CSAT) scores after NSC interactions;</li>
<li>Client satisfaction scores after sessions and volunteer satisfaction scores.</li></ul> 


Skills and qualifications:
<ul><li>In a growing, energetic relationship with Jesus &amp; aligned with Administer Justice&rsquo;s Statement of Faith.</li>
<li>Fluent English written/verbal proficiency required. Advanced Spanish written/verbal proficiency preferred.</li>
<li>2+ years customer care experience. Volunteer coordination experience a plus.</li>
<li>Highly computer proficient, able to quickly learn new systems and use them efficiently and train others. Experience with Zendesk, Vonage, or Acuity, a plus.</li>
<li>A multi-tasker who is organized administratively and thinks in process-oriented ways.</li>
<li>Exceptional personal communication skills with an ability to lead and train others.</li></ul> 


Schedule and Compensation: 

This position is part-time, 28 hours per week - 4 weekdays and Saturdays - and is remote eligible. 
Compensation range is $23-$24 per hour depending on experience. Benefits are pursuant to employee handbook and include Paid Time Off and SIMPLE IRA employer match of 3%.</div>

Support Center Manager

Sparacino PLLC

****Interested applicants must submit their salary requirements in a cover letter and attach two writing samples in the Supporting Documents field (last page of this application). Applicants who do not provide salary requirement and writing samples will not be considered for an interview.****Sparacino PLLC is seeking a full-time remote Client Services Project Manager to provide support to our clients and attorneys. Please note that this is not a traditional law firm role and may not be the right fit for those seeking a typical legal assistant or paralegal position. This role combines client support, project management, and technology coordination. We are looking for candidates who thrive in a dynamic, client-focused environment that blends client support with project management and technology coordination in a fast-paced legal environment.Applicants with backgrounds in customer service, office management, database management, coding, and/or in administrative technology software (see below) are encouraged to apply.Prior legal experience is not required. Candidates must be available to work standard East Coast business hours. The firm provides all necessary equipment, including a computer. Applicants must have private, reliable, and secure full-time internet access.What&rsquo;s in it for you?<ul><li>The ability to work remotely full-time.</li><li>An annual salary of $50,000-$65,000 (salary determined on applicant&rsquo;s qualifications).</li><li>Medical insurance.</li><li>Dental, vision, pet, LifeLock, and other options for employee premium.</li><li>Paid time off as well as paid federal holidays.</li><li>Bonus opportunities.</li></ul>Do you have:<ul><li>A love and appreciation for research and problem solving?</li><li>A love for learning new software and programs?</li><li>Strong skills with Microsoft Office, databases/CRMs, Docupilot, Docusign, Zapier, etc?</li><li>Strong organizational skills with an emphasis on meticulous record keeping?</li><li>An ability to anticipate needs and make sound decisions that help achieve business goals?</li><li>Strong communication skills that will allow you to effectively communicate with a diverse group of people often about extremely sensitive subject matters?</li></ul>This job may be perfect for you!Responsibilities:<ul><li>Implementing. Managing, and optimizing Airtable to support various operational functions for our clients and attorneys.</li><li>Efficiently documenting and securely maintaining all data in an organized manner.</li><li>Creating and adhering to standard operating processes.</li><li>Designing and implementing efficient workflows within a database/CRM to support client and attorney&rsquo;s needs.</li><li>Troubleshoot database/CRM-related issues and collaborate with team members to resolve them in a timely manner.</li><li>Database management and data entry.</li><li>Filing, updating, and auditing electronic client records.</li><li>Various client-related responsibilities including communication, drafting, and proofreading on an as-needed basis.</li><li>Collecting documents to satisfy discovery needs.</li><li>Effectively communicating with clients and other law firms across various platforms (phone, email, texting, and hard copy communication).</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree</li><li>Ability to work 8 hours between the hours of 8am-6pm ET.</li><li>Ability to work comfortably in a fast-paced environment, multi-tasking, and working both independently and with a team.</li><li>Ability to work with sensitive subject matters.</li><li>Candidates must also be able to follow written and verbal instructions and quickly adapt to changes in workflow.</li><li>Familiarity with data visualization tools.</li><li>Knowledge of Airtable preferred.</li><li>Knowledge of JavaScript or similar skillset welcome.</li><li>Previous experience in customer service, office management, database management, coding, and/or in administrative technology software is welcome</li><li>Working knowledge of DocuSign, Docupilot, Zapier, and MicroSoft Office is welcome.</li></ul>Sparacino PLLC is a high-stake investigative law firm headquartered in Washington, D.C. We practice in several areas involving sensitive investigations and related litigation. We represent thousands of Gold Star families and wounded veterans in various terrorism related litigation using several federal anti-terrorism statues to include the Foreign Sovereign Immunities Act, Anti-Terrorism Act, and the Justice Against State Sponsors of Terrorism Act.Our cases may involve sensitive geopolitical considerations, and we draw on a range of disciplines and skill sets to meet such challenges. Our team of attorneys and professionals, who work under the supervision of attorneys, includes people with past experience in the intelligence community, the military, investigative and research sectors, government, customer relations, and private equity.Pay: $50,000.00 - $65,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul>Application Question(s):<ul><li>Are you able to work 8 hours between the hours of 8am-5pm ET?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: Remote

Client Services Project Manager

Human Capital HR Solutions

Job Title: Manager &ndash; IT SupportHuman Capital HR Solutions is hiring a Manager &ndash; IT Support to lead and manage IT support operations and ensure uninterrupted IT services for a large user base.Location: KarachiIndustry Preference: Pharmaceutical sectorJob Overview:We are seeking an experienced Manager &ndash; IT Support to lead and manage IT support operations for a large user base. The role is responsible for ensuring smooth IT service delivery, managing support teams, maintaining IT systems, and implementing IT policies and security measures to support business operations.Key Responsibilities:&middot; Manage and supervise the IT Support team to ensure timely resolution of technical issues&middot; Oversee IT support operations for 100+ users&middot; Manage user access rights, email access, and IT security policies&middot; Plan and implement IT maintenance activities including Windows updates and antivirus deployment&middot; Ensure compliance with company IT policies and external regulations&middot; Maintain smooth functioning of IT systems and infrastructureRequirements:&middot; Bachelor&rsquo;s degree in Information Technology or related field&middot; At least 5 years of experience managing an IT Support team supporting 100+ users&middot; Strong written and verbal communication skills&middot; Good comprehension and negotiation skillsCertifications:&middot; CompTIA A+ (Core 1 &amp; 2)&middot; ITIL 4 FoundationHow to Apply: Apply at: careers1.hc@gmail.comCC: careers@humancapitalintl.comSubject Line: Manager &ndash; IT Support &ndash; Karachi&rdquo;Follow our social accounts for the latest job opportunities:<ul><li>Instagram: https://www.instagram.com/humancapitalhrsolutions/</li><li>LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/</li><li>Facebook: https://www.facebook.com/humancapitalhrsolution/</li></ul>Job Type: Full-timeWork Location: In person

Manager – IT Support

Wall Soft Technology

Summary:We are looking for a smart, proactive, and fast-responding Software Client Support professional who can independently handle client issues, troubleshoot technical problems (SQL, IIS, .NET, reporting tools), and effectively coordinate with clients, developers, and project managers to ensure quick resolution.Responsibilities:<ul><li>Strong command of SQL.</li><li>Full working knowledge of IIS.</li><li>Can handle software release updates.</li><li>Excellent written &amp; spoken English for emails, chats, and meetings.</li><li>Office location: Karachi near Shaheen Complex.</li><li>Quick learner with strong problem-solving skills.</li><li>Act as a bridge between client, developer, and PM from issue to resolution.</li><li>Strong understanding of Windows Services &amp; .NET errors.</li><li>Strong experience in Crystal Reports &amp; Microsoft Report Builder with formulas.</li><li>Must respond fast and independently to client issues.</li><li>Comfortable working with AI tools.</li></ul>Qualifications:<ul><li>BCS (Bachelor of Computer Science) or equivalent degree in Computer Science, Software Engineering, or Information Technology.</li><li>1&ndash;3+ years of experience in Software Client Support, Application Support, or Technical Support roles.</li><li>Strong hands-on experience with SQL and database troubleshooting.</li><li>Experience with database scripting languages such as T-SQL or PL/SQL.</li><li>Knowledge of .NET based applications and understanding of .NET errors.</li><li>Experience working with IIS configuration, deployment, and application hosting.</li><li>Experience handling software releases, deployments, and system updates.</li><li>Practical experience with Crystal Reports; familiarity with Microsoft Report Builder (optional).</li><li>Familiarity with cloud database platforms such as AWS RDS or Azure SQL Database (optional).</li><li>Excellent communication skills in English (written and spoken) for emails, chats, and meetings with clients.</li></ul>Preferred Skills:<ul><li>Ability to independently handle client issues and provide technical solutions.</li><li>Strong problem-solving and analytical skills.</li><li>Experience troubleshooting Windows Services, application logs, and production issues.</li><li>Ability to act as a bridge between clients, developers, and project managers to resolve issues efficiently.</li><li>Experience with database performance troubleshooting and query optimization.</li><li>Familiarity with AI productivity tools to improve troubleshooting and workflow efficiency.</li><li>Ability to manage multiple client tickets and prioritize tasks effectively.</li><li>Experience working with enterprise software systems such as HRMS or ERP.</li></ul>Why Join WallSoft? :<ul><li>Opportunity to work in a dynamic and growing software company.</li><li>Exposure to enterprise-level applications, databases, and deployments.</li><li>Collaborative environment working with clients, developers, and project managers.</li><li>Opportunity to enhance technical skills in databases, reporting tools, and cloud technologies.</li><li>Work on real-world client problems that strengthen troubleshooting and analytical skills.</li><li>Professional working environment in Karachi (near Shaheen Complex).</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Software Client Support person

Fidelity Investments

<div><h3 class="jobSectionHeader">Job Description:</h3>
Note: This role does not offer Sponsorship
The Role
<ul><li>Deﬁned Contribution, Non-Qualified and HSA knowledge and experience required.</li><li>
As the main operational contact for benefits administrators, you collaborate with your service team and internal partners to deliver on contractual commitments to some of our largest 401K clients.</li><li>
The role partners with Managing Directors and Product Management to implement new products, services, and features to consistently evolve Fidelity&rsquo;s offering.</li><li>
You will work closely will specialized operational groups to implement plan provisions, problem solve issues and deliver outstanding service.</li><li>
Responsibility for daily review of plan administration quality for Defined Contribution, HSA and Non-Qualified plans.</li><li>
Managing plan administration to perform to standards and performance guarantees.</li><li>
Demonstrating an understanding of the objectives and initiatives related to client projects and work with the organization to ensure that re‐sources are allocated, project plans are deﬁned, utilized and executed to ensure that deliverables are met</li><li>
Raising and participating in the resolution of service issues (e.g., participant, reputational, risk/compliance related) appropriately within the organization</li><li>
Utilizing your deep knowledge of plan level provisions, DC, HSA, Non-Qualified products as well as plan compliance, regulations, and risk management</li><li>
You will identify and partner with Product and Relationship Management to cross sell new products and services and rollout new product and regulatory updates</li></ul>
The Expertise and Skills You Bring
<ul><li>Bachelor&rsquo;s degree preferred; work experience and strong business acumen required</li><li>
Deﬁned Contribution, Non-Qualified and HSA knowledge and experience required</li><li>
5 years of beneﬁts administration, outsourcing administration or retirement experience required</li><li>
3 years of experience in a client facing role highly desired</li><li>
You have a proven understanding of 401(k) regulations and their application to plan administration</li><li>
You have effective oral and written communication skills You demonstrated the ability to manage client issues</li><li>
You exemplify strong interpersonal skills and customer service approach to solving problems.</li><li>
You have the ability to initiate and maintain overall accountability for client speciﬁc and department initiatives and projects</li><li>
You can multitask, work in a fast paced, changing priority environment, problem solve, and make decisions.</li></ul>
The Team
As a member of a dynamic Client Services Management organization, the work you do every single day will have a direct impact to both our Client Services Mission and our Client Services Vision.
Our Mission: To deliver the highest quality and most dedicated plan sponsor service in the DC industry by knowing each plan we serve better than our client does.
Our Vision: To deliver service that is so deeply wonderful, every client feels like they are our only client.<h3 class="jobSectionHeader">
Certifications:</h3><h3 class="jobSectionHeader">
Category:</h3>
Client Service
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.
Please be advised that Fidelity&rsquo;s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</div>

Client Service Manager

IGET Solutions PVT Ltd

IGET SOLUTIONS Pvt. Ltd. is seeking a motivated and customer-oriented Customer Service Representative to join our team. The ideal candidate will handle customer interactions efficiently, address inquiries, and provide effective solutions.KEY RESPONSIBLITIES:-Respond promptly and professionally to client questions via phone, email, live chat, or other communication channels. -Build and maintain strong relationships with clients, ensuring their needs are understood and met. -Handle all client communications with a courteous, patient, and professional attitude. -Gather client feedback to help improve products, services, and overall client experience.Salary: RS. 80,000. Timings: 5:00 PM till 2:00 AM. NIGHT SHIFT. Job Type: Full-timePay: Up to Rs80,000.00 per monthWork Location: In person

Client Support Executive

Confidential Government

<div>
 
 
 Tenant Success &amp; Support Manager
 
 
 
 We are looking for an experienced
 
 Tenant Success &amp; Support Manager
 
 to lead and enhance our
 
 B2B tenant experience and support operations
 
 .
 
 
 This role is responsible for ensuring high-quality tenant services, strengthening long-term business relationships, and improving operational efficiency across all tenant touchpoints. The successful candidate will lead tenant relationship teams, oversee CRM and tenant portal systems, and collaborate cross-functionally to deliver exceptional service standards.
 
 
 
 Key Responsibilities
 
 
 
 &bull; Lead and manage the Tenant Relationship Department and B2B tenant support operations
 
 
 &bull; Oversee tenant portals, CRM platforms, and service communication channels
 
 
 &bull; Develop service standards, response protocols, and escalation processes
 
 
 &bull; Monitor tenant satisfaction metrics and service performance indicators
 
 
 &bull; Manage tenant complaints, service recovery, and relationship management
 
 
 &bull; Collaborate with Leasing, Operations, Facilities, Finance, and Marketing teams
 
 
 &bull; Drive service improvement initiatives and operational efficiency
 
 
 &bull; Prepare reports and insights for senior management
 
 
 
 Requirements
 
 
 
 &bull; Minimum
 
 10 years of experience
 
 in customer experience, tenant relations, or service management
 
 
 &bull; Strong experience in
 
 B2B customer experience or tenant relationship management
 
 
 
 &bull; Proven experience managing cross-functional teams and service operations
 
 
 &bull; Experience with
 
 CRM systems, customer platforms, and service tools
 
 
 
 &bull; Strong analytical and problem-solving skills
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or related field
 
 
 &bull; Experience in
 
 retail, hospitality, or service industries
 
 is a plus
 
 
 📍 Location: Ryiadh - Saudi Arabia
 
</div>

Tenant Success & Support Manager

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