client support manager

Switch Recruitment

<p>We are proud to be supporting a leading national, wealth management and financial planning firm with continued expansion plans. Namely the recruitment of a Client Support Manager to help support the leadership, development and growth of their successful team of paraplanners and administrators.</p><p><strong>Responsibilities:</strong></p><ul><li>Providing first class leadership to the administration and operational teams.</li><li>Oversee day-to-day office operations, ensuring all administrative activities run smoothly</li><li>Ensure client records and back office systems are updated, ensuring data accuracy and confidentiality</li><li>Manage and prioritise workloads ensuring a smooth and efficient operation, in particular during busy periods.</li></ul><p><strong>Experience:</strong></p><ul><li>Candidates need to have proven managerial or supervisory experience within a wealth management or financial services environment.</li><li>You will have demonstrable experience managing administration and / or paraplanning teams</li><li>A working knowledge of Intelligent Office (IO) or similar client management systems (CRM) is desirable.</li><li>You will ideally be qualified to Level 4 / Diploma, or working towards, and have good planning and organisational skills.</li></ul><p>In return our client is looking to offer a competitive basic salary as well as an excellent benefits package including bonus, enhanced pension, and plenty of opportunities for career progression and support with professional development / qualifications.</p>

Client Support Manager (Wealth Management)

HSJB BUSINESS CONSULTING

<p><b>Roles and Responsibilities</b></p><ul><li>Develop and maintain strong relationships with existing and potential clients to promote the company&rsquo;s forex products and services.</li><li>Identify clients&rsquo; currency exchange requirements and provide suitable forex solutions to meet their needs.</li><li>Handle inquiries related to foreign exchange, remittances, and currency transfers efficiently and accurately.</li><li>Generate new business opportunities through networking, client referrals, and market research.</li><li>Provide clients with daily updates on exchange rates, market trends, and foreign currency regulations.</li><li>Ensure all forex transactions comply with regulatory and company policies, including AML and KYC guidelines.</li><li>Coordinate with internal departments such as operations, compliance, and treasury to ensure smooth transaction processing.</li><li>Maintain accurate client records, transaction details, and sales reports for management review.</li><li>Achieve assigned sales and revenue targets through active client acquisition and retention strategies.</li><li>Resolve client issues promptly, ensuring high levels of customer satisfaction and loyalty.</li><li>Stay updated on global economic trends and currency movements to provide informed guidance to clients.</li><li>Participate in marketing campaigns, seminars, and business events to promote forex services.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to AED6,000.00 per month</p><p>Experience:</p><ul><li>Forex Trading - Sales: 2 years (Required)</li></ul><p>Language:</p><ul><li>Malayalam (fluent) (Required)</li><li>Hindi (fluent) (Required)</li></ul><p>Location:</p><ul><li>Abu Dhabi (Required)</li></ul>

Client Support Manager (Forex Trading Company experience)

Digilab Solutions

<div><p><b>Summary:</b></p>
<p>In a world of immense uncertainty, digiLab is a pioneering AI company that empowers governments and organisations in safety-critical or highly regulated industries to solve critical, complex, and high-stakes challenges using machine learning and uncertainty quantification.
</p><p>From forging a path to clean energy to life-saving medical diagnostics and beyond, making critical decisions with unwavering confidence is difficult, especially when data is complex, sparse, or incomplete. This is where digiLab's expertise shines through.
</p><p>Our trustworthy and explainable AI platform, The Uncertainty Engine, supported by our team of machine learning specialists and data scientists, enables decision-makers to accelerate innovation, reduce the risk of failure, turn insight into action, and deliver greater value through more informed and confident decisions.</p>
<p>We are looking for an Account Manager to join as a Founding Team Member of our Saudi Arabia operations. This role will be based in Thuwal, with a primary focus on supporting our strategic accounts, assisting the General Manager, and acting as a critical bridge between local activities and our UK-based technical and commercial teams.</p><br>
<p><b>What you will be doing with us:</b></p>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
Account Management &amp; Client Support<br>
<ul><li>
<ul><li>
Act as the primary point of contact for our clients in the Kingdom, initially starting with KAUST, ensuring regular engagement and support.</li><li>
Build strong relationships with key stakeholders and understand client needs in depth.</li><li>
Ensure high-quality delivery of services and support to maintain client satisfaction and trust.</li><li>
Escalating issues to UK-based technical and commercial teams for timely resolution</li></ul></li></ul>
<p></p><ul><li>Project Coordination<ul><li>
Support the Saudi GM in managing day-to-day project activities, timelines, deliverables, and communications.</li><li>
Coordinate closely with the UK team to align on technical delivery and strategic direction.</li>
Monitor progress and ensure timely escalation of issues or delays.<br>
<li>
</li></ul></li>
Technical Engagement &amp; Communication<br>
<li>
<ul><li>
Participate in technical presentations and demos where required.</li><li>
Translate client needs into actionable insights for our technical teams.<br>
Collect and communicate feedback from clients to improve product offerings and services.</li></ul></li></ul>
<p></p><p><b>What we're looking for:</b></p>
<p>We are looking for a versatile and driven individual with a mix of technical understanding and commercial acumen. This role is ideal for someone who thrives in dynamic, collaborative environments and enjoys working on both project execution and client engagement.</p>
<p>In technical terms, we're looking for someone with:</p>
<ul><li>Prior experience in project management, account management, or consulting roles, ideally in a tech or AI-focused environment.</li><li><b>
Fluency in English &amp; </b>preferably in Arabic.</li><li>
Strong communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.</li><li>
A desire to work in a fast-paced, dynamic environment and the ability to adapt to changing business needs.</li><li><b>
Eligibility: This position is open to Saudi nationals only.</b></li></ul>
<p></p><p><b>Location :</b></p>
<p>This is a full-time position to be based in Thuwal, on-site with our current projects in King Abdullah University of Science and Technology (KAUST)</p>
<p></p><p><b><i>We value enthusiasm and loyalty and are committed to fostering a great work-life balance. This role offers exciting challenges and excellent career growth opportunities within a rapidly growing company. Our team culture is at the heart of what we do, and we are dedicated to preserving and strengthening it as we expand globally</i></b></p></div><p></p>

Account Manager

MOHAMMED AZEEM UDDIN

<p><b>Job Title: Account Manager Support</b></p><p><b>Contract Period: 1+ year </b></p><p><b>Work location: 100 Challenger RD., Ridgefield Park, NJ 07660 (Onsite)</b></p><p><b>Please Note: Must be Bilingual: Korean/English</b></p><p><b>Description:</b></p><ul><li>Provide comprehensive support across business operations by collaborating with cross-functional teams including procurement, accounting, and legal.</li><li>Create and manage quotations for new and renewal contract.</li><li>Draft contracts and PUMIs in alignment with legal and corporate compliance standards.</li><li>Prepare PUMIs for server and disk upgrades, decommissions, and intra company contracts.</li><li>Serve as the primary point of contract for client communications and support, ensuring high customer satisfaction and timely issue resolution.</li><li>Prepare and deliver both regular and ad hoc reports tailored to client needs.</li><li>Manage the full contract lifecycle, including initiation, execution, and tracking and renewal.</li><li>Monitor and update the quotes and billing information related to SCP resources usage via the Samsung Cloud Platform.</li><li>Register and maintain customer-side contract and quote information on internal platforms such as RMS and BQMS.</li><li>Perform additional responsibilities as required to support overall business objectives.</li></ul><p><b>Education/Experience:</b></p><ul><li>Bachelor&rsquo;s Degree in Business Administration, or a minimum of 3 years of experience in related field/s desired.</li></ul><p><b>Skills:</b></p><ul><li><b>Technical:</b> Proficient in ICT systems, cloud platforms, and digital collaboration tools</li><li><b>Software:</b> Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)</li><li><b>Languages:</b> Fluent in English, Korean</li><li><b>Core Strengths:</b> Cross-cultural communication, client relationship management, legal documentation, attention to detail, time management, and strategic problem-solving</li></ul><p>Job Type: Contract</p><p>Pay: $27.00 - $32.00 per hour</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid time off</li></ul><p>Experience:</p><ul><li>Accounting/Finance: 2 years (Required)</li></ul><p>Language:</p><ul><li>Korean (Required)</li></ul><p>Ability to Commute:</p><ul><li>Ridgefield Park, NJ 07660 (Required)</li></ul><p>Work Location: In person</p>

Accounting/Finance (Bilingual Korean)

Planlab Solutions

<p><b>Please read the job details carefully before applying, as we are seeking a skilled, experienced candidate only.</b></p><p><b>Location:</b> Model Town Link Road, Lahore<br/><b>Shift:</b> Afternoon (1 PM onwards, 9-hour shift)</p><p><b>About the Role:</b></p><p>PlanLab Solutions is seeking an experienced, competent, and highly adaptable Customer Service Manager to lead and manage support operations across multiple client projects. This role requires someone with exceptional communication skills, strong leadership qualities, and the ability to guide teams while maintaining top-tier service quality.</p><p>The ideal candidate must have 1&ndash;2+ years of proven experience in customer support or service management, including hands-on expertise with CRM tools like Zendesk, Tidio, Gorgias, Slack, and other internal team management platforms.</p><p>You will oversee customer support agents, ensure project-level service excellence, collaborate with international clients, and maintain smooth communication across teams and departments.</p><p><b>Key Responsibilities:</b></p><ul><li>Lead, manage, and support customer service teams across multiple client projects.</li><li>Maintain 10/10 communication with team members, ensuring clarity, motivation, and accountability.</li><li>Oversee day-to-day support operations, ensuring timely and accurate responses across email, chat, and phone channels.</li><li>Train, mentor, and upskill support agents for quality assurance and continuous improvement.</li><li>Adapt quickly to different project requirements, tools, workflows, and client expectations.</li><li>Collaborate with internal teams using Slack and other management tools to ensure seamless workflow.</li><li>Monitor KPIs, performance metrics, and customer feedback to maintain service excellence.</li><li>Handle escalations professionally, providing effective resolutions and preventing recurrence.</li><li>Ensure CRM tools (Zendesk, Tidio, Gorgias, etc.) are utilized efficiently and maintain updated records.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 2+ years of experience in customer support, service management, or team leadership roles.</li><li>Strong command of English &mdash; written, spoken, listening, and comprehension.</li><li>Hands-on experience with Zendesk, Tidio, Gorgias, and other CRM platforms.</li><li>Proficiency in Slack and internal team management tools.</li><li>Excellent communication and interpersonal skills for leading teams and interacting with international clients.</li><li>Strong problem-solving abilities with the capacity to make decisions independently.</li><li>Ability to multitask and adapt to shifting project needs.</li><li>Comfortable managing afternoon shifts and fast-paced environments.</li><li>Strong organizational skills with attention to detail.</li></ul><p><b>Why Join Us?</b></p><ul><li>No sales targets or commission pressure &mdash; focus strictly on quality service and team leadership.</li><li>Opportunity to manage diverse international projects.</li><li>Supportive, collaborative, and growth-driven work culture.</li><li>Chance to expand your management skills and career path.</li></ul><p><b>How to Apply:</b></p><p>Please submit your resume along with a cover letter highlighting:</p><ul><li>Your experience in team management</li><li>CRM tools you&rsquo;ve worked with (Zendesk, Tidio, Gorgias, etc.)</li><li>Your strengths in communication, leadership, and client handling</li></ul><p>Only shortlisted candidates will be contacted for further steps.</p><p><b>seeking a skilled,</b></p><p>Job Types: Full-time, Contract</p><p>Pay: From Rs50,000.00 per month</p><p>Application Question(s):</p><ul><li>How many years of experience do you have managing customer service or support teams? Please describe your responsibilities in your previous role.</li><li>Which CRM and communication tools have you used (e.g., Zendesk, Tidio, Gorgias, Slack, Reamaze, Salesforce, ZohoDesk, Freshdesk )? Please list your experience with each.</li><li>What&rsquo;s one innovative idea or process improvement you introduced in your previous role that made a noticeable impact on customer experience or team efficiency?</li><li>Are you comfortable working afternoon shifts (1 PM onwards) and collaborating with international clients?</li><li>What motivates you as a manager, and how do you keep your team motivated and aligned with goals?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul><p>Work Location: In person</p>

Customer Service Manager

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Team Manager
</div></div></div></div><div><div><div><div>Req Id: 84494
</div></div></div></div><div><div><div><div>City: Bengaluru
</div></div></div></div><div><div><div><div>State/Province: Karnataka
</div></div></div></div><div><div><div><div>Posting Start Date: 11/10/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><h1 class="jobSectionHeader"><b>Do
</b></h1><ul><li><h2 class="jobSectionHeader"><b>Support process by managing transactions as per required quality standards
</b></h2><ul><li>Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
</li><li>Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
</li><li>Update own availability in the RAVE system to ensure productivity of the process
</li><li>Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
</li><li>Follow standard processes and procedures to resolve all client queries
</li><li>Resolve client queries as per the SLA&rsquo;s defined in the contract
</li><li>Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
</li><li>Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
</li><li>Document and analyze call logs to spot most occurring trends to prevent future problems
</li><li>Maintain and update self-help documents for customers to speed up resolution time
</li><li>Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
</li><li>Ensure all product information and disclosures are given to clients before and after the call/email requests
</li><li>Avoids legal challenges by complying with service agreements
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
</b></h2><ul><li>Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
</li><li>Assist clients with navigating around product menus and facilitate better understanding of product features
</li><li>Troubleshoot all client queries in a user-friendly, courteous and professional manner
</li><li>Maintain logs and records of all customer queries as per the standard procedures and guidelines
</li><li>Accurately process and record all incoming call and email using the designated tracking software
</li><li>Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business
</li><li>Organize ideas and effectively communicate oral messages appropriate to listeners and situations
</li><li>Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
</b></h2><ul><li>Undertake product trainings to stay current with product features, changes and updates
</li><li>Enroll in product specific and any other trainings per client requirements/recommendations
</li><li>Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
</li><li>Update job knowledge by participating in self learning opportunities and maintaining personal networks
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><h2 class="jobSectionHeader"><b>Deliver
</b><br>
</h2><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1 </div><div>Process </div><div>No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
</div></div><br>
<div><div>2 </div><div>Self- Management </div><div>Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
</div></div><br>
</div></div></div></div></div></div></div></div></div><div><div><div><div>Mandatory Skills: Institutional_Finance_Buy_Side_Others .<br>
<p></p>Experience: 5-8 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.</div></div></div></div></div><p></p>

Team Manager

Interface Systems

<div><div><p><b>Overview</b></p></div><div><p>
The Manager of the Network Operations Center (NOC) Support team is charged with successfully managing the day-to-day operations and employees within the department. The role is responsible for ensuring the team provides a high-quality, efficient response to request fulfillments and service incidents related to the monitoring and repair of Interface Systems&rsquo; network and voice services.</p></div><p></p><div><p><br>
The functional focus of this role is on ensuring that fault isolation, repair, service restoration, &amp; root cause analysis processes are all executed accurately, efficiently, and with an exceptional customer experience. Managed Network and Voice services supported are terrestrial primary WAN, LTE wireless backup connectivity and Unified Communication as a Service (UCaaS) service offerings.</p></div><p></p><div><div><p><br>
As the departmental leader, this position will be called upon to lead various improvement initiatives that are focused on improving the customer experience, that create operational efficiencies, that provide operational innovation, and those that enable scale through improved performance standards, process mechanization, and further automation.</p></div><p></p><div><p><b><br>
Responsibilities</b></p></div><div><ul><li><p>
Develops and directs the implementation of goals, objectives, policies, procedures, and work standards where applicable for the assigned shift.</p></li></ul></div><div><ul><li><p>
Develop Key Performance Indicators for all Supervisors and Analysts; routinely evaluating their productivity and progress in achieving them. Maintain proper documentation in relation.</p></li></ul></div><div><ul><li><p>
Ensure customer experience standards and SLAs are met day to day.</p></li></ul></div><div><ul><li><p>
Identify staff training needs and plan training sessions in coordination with the Training Manager/Supervisors/Leads; foster an environment of continuous learning.</p></li></ul></div><div><ul><li><p>
Ensures proper work schedules are in place to provide sufficient shift personnel for workload demands. Including vacations requests and subsequent overtime needed.</p></li></ul></div><div><ul><li><p>
Communicate with the Director to keep them informed of areas of opportunity within the team; Alert them to potential risks/challenges.</p></li></ul></div><div><ul><li><p>
Monitors daily updates to the supervisors on the performance metrics of their team, current customer related items, software concerns or developments, and other business matters.</p></li></ul></div><div><ul><li><p>
Maintain Standard Operating Procedure/ Policy and send all recommended updates through the change control process.</p></li></ul></div><div><ul><li><p>
Assist and work closely with the Service Delivery and Test &amp; Turn-up teams to approve all Client Procedures before a site can be placed into production.</p></li></ul></div><div><ul><li><p>
Promptly responds and resolves client inquires and investigations.</p></li></ul></div><div><ul><li><p>
Work closely with Account Management and Customer Experience Leaders to assist on new or existing client calls as it relates to an open incident/escalation.</p></li></ul></div><div><ul><li><p>
Recruit, interview, and offer employment to potential candidates.</p></li></ul></div><div><ul><li><p>
Conducts personnel year end evaluations.</p></li></ul></div><div><ul><li><p>
Responsible for executing disciplinary actions and terminations according to company policies.</p></li></ul></div><div><ul><li><p>
Other duties may be assigned as required.</p></li></ul></div></div><p></p><div><div><p><b><br>
Qualifications</b></p></div><div><ul><li><p>
BS/BA degree preferred. (May be substituted with relevant or equivalent work experience)</p></li></ul></div><div><ul><li><p>
3+ years&rsquo; experience leading customer-facing Support or Delivery teams focused on network and voice services</p></li></ul></div><div><ul><li><p>
5+ years&rsquo; experience leading various Network and IT-oriented projects, ie. Process, training, performance, analysis, integration, automation, etc.</p></li></ul></div><div><ul><li><p>
Broad Network and Voice experience in Customer-facing Support or Delivery organizations</p></li></ul></div><div><ul><li><p>
Broad IT expertise including working knowledge of ITIL v3 Service Management.</p></li></ul></div><div><ul><li><p>
Proven technical problem solving, business process development, and analytical capabilities</p></li></ul></div><div><ul><li><p>
Exceptional written and verbal communication skills; ability to communicate effectively with all levels of employees, contractors, clients, vendors, and executive management.</p></li></ul></div></div><p></p><p><br>
Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual&rsquo;s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.</p><p></p><p>
If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.</p></div>

Manager, Customer Support

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