client support manager

Arcaris Health Group

Job Overview Arcaris Health Group is seeking a dedicated and compassionate Customer Support Manager to lead our client support team. Based in our New York, New York, United States office, this Full-Time role is pivotal to our mission. At Arcaris Health Group, we believe that every individual deserves to receive high-quality, compassionate home health care. We help our clients navigate the ageing process without feeling overwhelmed and are committed to treating them with respect, dignity, and kindness. The ideal candidate will be a natural leader who can inspire their team to deliver an exceptional standard of service, ensuring our clients and their families feel supported and valued at every stage of their journey with us. Responsibilities * Lead, mentor, and develop the customer support team, fostering a collaborative and positive work environment. * Develop and implement effective customer service policies, procedures, and standards to enhance the client experience. * Handle complex and escalated client enquiries and complaints with empathy, professionalism, and a focus on resolution. * Set clear team objectives and performance metrics, monitoring progress and providing regular feedback and coaching. * Analyse customer interaction data and feedback to identify trends and opportunities for service improvement. * Collaborate with clinical and operational teams to ensure a seamless and integrated approach to client care. * Organise and facilitate ongoing training for the support team to improve their skills and knowledge of our services. * Prepare and present reports on team performance and client satisfaction to senior management. Qualifications * Proven experience in a customer support management or team leadership role. * Exceptional leadership, coaching, and team-building skills. * Outstanding verbal and written communication abilities, with a talent for clear and empathetic interaction. * Strong problem-solving and conflict-resolution skills, with the ability to handle sensitive situations with grace and professionalism. * A genuine passion for helping others and an alignment with our company values of respect, dignity, and kindness. * Proficiency in using CRM software and other customer support tools. * Excellent organisational and time-management skills, with the ability to prioritise tasks effectively. * Experience within the healthcare, social care, or home health care sector is highly desirable. Benefits * A competitive salary and comprehensive benefits package. * Generous paid time off and holiday entitlement. * Opportunities for continuous professional development and career progression. * A supportive and mission-driven company culture dedicated to making a positive impact.

Customer Support Manager

Grand Hyatt

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 Organization- Grand Hyatt Kuwait City
 
 
 
 
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运营支持 – 不带个人详细资料

Atlantis BPO Solutions Private Limited

Job Title: Client Relationship Manager (CRM) Company: Atlantis Tech Location: Islamabad, Pakistan (Onsite) Job Type: Full-Time | Night Shift (US Hours) | 6:00 PM &ndash; 3:00 AMAbout the Role:Atlantis Tech is looking for a dynamic Client Relationship Manager who can confidently manage client communication while understanding Sales and Complete Revenue Cycle Management (RCM). This role is ideal for someone who can build strong relationships, manage client expectations, identify growth opportunities, and coordinate with operational teams to deliver exceptional service.Key Responsibilities:<ul><li>Manage and maintain relationships with US-based healthcare clients</li><li>Lead client calls, meetings, follow-ups, and account management</li><li>Support RCM workflows, billing operations, and VMA coordination</li><li>Identify upselling and business growth opportunities</li><li>Resolve client concerns and ensure timely execution</li><li>Track KPIs, performance reports, and client satisfaction</li><li>Coordinate with internal teams for smooth service delivery</li></ul>Requirements:<ul><li>Experience in Client Relationship Management</li><li>Knowledge of Sales and business development principles</li><li>Understanding of Revenue Cycle Management (RCM)</li><li>Excellent English communication and presentation skills</li><li>Strong problem-solving and stakeholder management abilities</li><li>Ability to multitask in a fast-paced environment</li><li>Female candidates will be preferred</li><li>Fresh candidates with excellent communication skills may also apply</li></ul>How to Apply:Email your updated CV to: careers@atlantis.tech with a Subject Line: Client Relationship Manager (CRM) or directly apply via indeed.Work Location: In person

Client Relationship Manager

Yaz marketing

Company Description YAZ Media is a strategic digital media agency trusted by some of the world&rsquo;s biggest brands and leading government entities. We operate through four powerhouse departments&mdash;Marketing, Production, Technology, and PR delivering end-to-end digital capabilities at global standards. We craft corporate communications, social-first content, commercial production, and digital experiences that people actually engage with, creating meaningful connections between brands and audiences. With over 10 years of experience, we have partnered with 200+ businesses, including SMEs, Fortune 500 companies, and high-level government entities across the Middle East and beyond. Our aim is simple: to be the region&rsquo;s most reliable digital and social agency, known for innovative, strategic, and truly impactful work.Role OverviewThe Senior Account Executive works closely alongside the Senior Account Manager to ensure smooth day-to-day management of client accounts. This is a hands-on, execution-focused role: you will coordinate deliverables across internal teams, manage timelines and follow-ups, prepare client-facing materials, and serve as a reliable point of contact for client communications. While the Senior Account Manager leads on strategy and account ownership, the Senior Account Executive ensures everything runs on time, on brief, and on budgetKey Responsibilities Day-to-Day Client Coordination<ul><li>Act as the daily point of contact for assigned client accounts, handling routine communications, requests, and follow-ups on behalf of the Senior Account Manager.</li><li>Attend client meetings, document meeting minutes and action items, and ensure all follow-ups are tracked and completed on time.</li><li>Relay client feedback to internal teams clearly and promptly, ensuring alignment between client expectations and deliverables.</li><li>Escalate issues, risks, or scope changes to the Senior Account Manager proactively and with proposed solutions.</li></ul>Internal Coordination &amp; Project Follow-Through<ul><li>Coordinate with Creative, Studio, PR, and Technology teams to ensure deliverables are produced on schedule and to brief.</li><li>Track project timelines, task assignments, and deadlines in ClickUp, keeping all project boards up to date.</li><li>Prepare and organize internal kick-off documents, creative briefs, and task breakdowns for new projects or campaigns.</li><li>Follow up with internal teams on pending tasks and flag any delays or bottlenecks to the Senior Account Manager.</li></ul>Client-Facing Materials &amp; Reporting<ul><li>Prepare presentations, proposals, and pitch decks to support the Senior Account Manager in client meetings and business reviews.</li><li>Compile and format monthly and quarterly performance reports, pulling data from relevant platforms and organizing insights for client review.</li><li>Maintain organized client files, including briefs, brand guidelines, and approval records.</li></ul>Quality Assurance &amp; Deliverable Review<ul><li>Review all client-facing deliverables (social media content, designs, copy, reports) before they are sent to the Senior Account Manager for final approval.</li><li>Ensure all outputs adhere to client brand guidelines, agreed-upon strategy, and YAZ Media quality standards.</li><li>Maintain a deliverable tracker to ensure nothing falls through the cracks across multiple accounts.</li></ul>Administrative &amp; Operational Support<ul><li>Manage client meeting schedules, agendas, and logistics for the Senior Account Manager.</li><li>Support onboarding</li></ul>Must-Have<ul><li>1&ndash;3 years of experience in account coordination, account executive, or client services role within a digital marketing, media, or advertising agency.</li></ul>Nice-to-Have<ul><li>Previous experience working with government or semi-government clients in the UAE.</li></ul>Skills &amp; Strengths<ul><li>Exceptional Communication: Fluent in English (Arabic is a significant advantage).</li><li>Organizational Mastery: Highly disciplined with time management and task prioritization.</li><li>Solution-Oriented: A proactive problem-solver who brings solutions, not just issues, to the table.</li><li>Commercial Acumen: Comfortable discussing budgets, timelines, and resource requirements.</li><li>Relationship Builder: Naturally empathetic and skilled at navigating diverse personalities.</li><li>Familiarity with tender/RFQ processes for Dubai government entities.</li><li>Experience in the UAE media and marketing landscape.</li><li>Working knowledge of analytics and reporting tools (Google Analytics, Meta Business Suite, etc.).</li><li>Experience supporting proposal writing and pitch preparation.</li><li>Bachelor&rsquo;s degree in Marketing, Communications, Business Administration, or a related field.</li><li>Strong organizational and follow-through skills with the ability to manage multiple accounts and deadlines simultaneously.</li><li>Excellent written and verbal communication skills in English, and Arabic fluency is a strong advantage.</li><li>Hands-on experience with project management tools (preferably ClickUp)</li><li>Solid understanding of digital marketing services including social media, content production, and PR.</li><li>High attention to detail, especially in reviewing client-facing deliverables and documentation.</li></ul>What we offer at YAZ<ul><li>Amazing work culture of inclusivity and diversity.</li><li>Opportunity to work with top-tier clients and government entities.</li><li>Fair compensation based on experience level.</li><li>Collaborative and creative work environment.</li><li>Career growth and professional development opportunities.</li></ul>How to ApplyPlease send your resume, portfolio links, and work samples showcasing why you're a perfect fit for this role. Apply now at hr@yazmedia.com and Abdelrahman.g@yazmedia.com or through LinkedIn directlyhttps://forms.clickup.com/9002222662/f/8c96126-122578/D2J8VPY20PI28L8M34?Position=SeniorAccountsExecutive&amp;Job%20Location=UAEPay: AED6,000.00 - AED7,000.00 per monthWork Location: In person

Senior Account Executive

Arafat Real Estate

ARAFAT REAL ESTATE L.L.C. is seeking a Customer Relations Manager to oversee client relationships for property leasing and sales in Ajman. This role is responsible for managing client communications, resolving inquiries, and supporting the sales and leasing teams. The position follows a Sunday to Thursday schedule and reports to the General Manager.Key Responsibilities:<ul><li>Serve as the primary point of contact for clients regarding property inquiries, lease agreements, and purchase transactions</li><li>Respond to client questions about property availability, pricing, documentation, and transaction procedures</li><li>Coordinate with sales and leasing agents to track client requests and ensure timely follow-up</li><li>Maintain accurate client records and update contact information in the customer relationship management (CRM) system</li><li>Prepare and send service confirmations, lease renewals, and transaction updates to clients</li><li>Assist clients with documentation requirements including tenancy contracts, property handovers, and ejari registrations</li><li>Resolve routine client concerns and escalate complex issues to the General Manager</li><li>Follow up with clients on pending documentation, payments, or outstanding requirements</li><li>Support the team in organizing property viewings and client meetings as needed</li></ul>Requirements:<ul><li>High school diploma or equivalent; diploma or certificate in Business Administration, Real Estate, or related field is preferred</li><li>Minimum 2 years of experience in customer relations, client coordination, or administrative support, preferably in a real estate, property management, or professional services environment</li><li>Proficiency in Microsoft Office applications including Outlook, Word, and Excel</li><li>Strong written and verbal communication skills in English; proficiency in Arabic is required</li><li>Organizational skills with attention to detail and accuracy</li><li>Ability to manage multiple client requests and prioritize effectively</li><li>Professional demeanor with a client-focused approach</li><li>Familiarity with UAE real estate processes, tenancy contracts, or ejari registration is an advantage</li></ul>Work Location: Ajman, United Arab EmiratesEmployment Type:<ul><li>Full-time</li></ul>How to Apply: Click the Apply Now button to submit your application through Indeed.Pay: AED6,000.00 - AED7,000.00 per monthWork Location: In person

Customer Relations Manager

Mega Marketing Network

Relationship Manager (Client Success Executive)Company: Shaadi.org.pkAre you someone who genuinely cares about people?Can you listen patiently, understand emotions, and help people solve their problems?Shaadi.org.pk is looking for a Relationship Manager who will act as a bridge between our clients and matchmaking team to ensure every client receives exceptional service and support.Posts Available at: DHA and Gulshan-e-Iqbal, Karachi.Days and Timing: Mon to Sat | 10 am to 7 pm | Full Time | Office Based OnlyKey Responsibilities:<ul><li>Call clients regularly and understand their experience.</li><li>Listen to concerns, complaints, and feedback professionally.</li><li>Ensure clients feel valued, respected, and heard.</li><li>Coordinate with matchmakers to resolve client issues.</li><li>Follow up on pending matters until resolution.</li><li>Maintain accurate records of client interactions.</li><li>Improve customer satisfaction and retention.</li></ul>Required Qualities:✓ Female Only ✓ Graduate from good university ✓ Minimum 5+ Years Experience ✓ Age above 27 ✓ Excellent command and speed on computer, Google Sheets, CRM, Internet, AI Tools ✓ Excellent communication skills (Urdu and English) ✓ Pleasant and professional phone manner ✓ Strong listening skills ✓ Empathetic and patient personality ✓ Ability to handle complaints calmly ✓ Customer-service mindset ✓ Emotional intelligence and maturity ✓ Problem-solving ability ✓ Professional ethics and confidentialityPreferred Experience of minimum 5+ Years:<ul><li>Customer Service</li><li>Relationship Management</li><li>Call Center</li><li>Marriage Bureau</li><li>Counseling Support</li><li>Client Success</li></ul>Package:<ul><li>Fixed Salary</li><li>Client Retention Success Award</li><li>Client Referral Award</li><li>Medical Reward</li><li>Food Reward</li><li>Top Performer Reward</li><li>Transport (Bike/Scotty/Car) Reward</li><li>Bi-annual Performance Bonus</li><li>Bi-annual Increment</li></ul>At Shaadi.org.pk, we don't just hire people&mdash;we hire individuals who genuinely care about helping families and building successful relationships.Apply Now and become the voice of trust for thousands of families.Pay: Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Relationship Manager: 5 years (Preferred)</li></ul>Language:<ul><li>English Language (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Relationship Manager (Client Success Executive)

Greenshield Insurance Brokers LLC

Job Summary:The Assistant Manager &ndash; Motors &amp; Non-Motors Insurance is responsible for supporting the underwriting, policy administration, claims coordination, and client servicing of non-life insurance products, with a primary focus on motor insurance. This role ensures operational efficiency, regulatory compliance, and high-quality customer service while assisting in business growth and team supervision.Key ResponsibilitiesUnderwriting &amp; Policy Management<ul><li>Assist in underwriting general and motor insurance policies in line with company and insurer guidelines</li><li>Prepare and review quotations, proposals, endorsements, renewals, and cancellations</li><li>Coordinate with insurance companies for approvals, placements, and special terms</li></ul>Client &amp; Broker Servicing<ul><li>Act as a point of contact for clients, brokers, and internal stakeholders</li><li>Provide product guidance and resolve customer inquiries in a timely manner</li><li>Support retention initiatives and cross-selling opportunities</li></ul>Claims Coordination<ul><li>Assist clients with claim notification and documentation</li><li>Liaise with insurers, loss adjusters, and workshops to ensure smooth claim settlement</li><li>Monitor claim progress and provide regular updates to clients and management</li></ul>Operations &amp; Compliance<ul><li>Ensure compliance with regulatory requirements and company policies</li><li>Maintain accurate records, MIS reports, and documentation</li><li>Support audits and internal controls</li></ul>Team &amp; Management Support<ul><li>Support the Manager in supervising daily operations and workflow</li><li>Assist in training and mentoring junior staff</li><li>Participate in process improvement and efficiency initiatives</li></ul>Skills &amp; Competencies<ul><li>Strong knowledge of Motor Insurance products</li><li>Understanding of underwriting and claims processes</li><li>Excellent communication and client-handling skills</li><li>Strong organizational and analytical abilities</li><li>Ability to work under pressure and meet deadlines</li><li>Proficient in MS Office and insurance systems</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in business, Finance, Insurance, or a related field</li><li>5-6 years of experience in Motor &amp; Non- Motor Insurance</li><li>Relevant insurance certifications or licenses (preferred)</li></ul>Reporting To<ul><li>Manager &ndash; General &amp; Motor Insurance</li></ul>Interested applicants may send an email to reception@greenshield.aeThank you!Job Type: Full-timePay: AED8,000.00 - AED10,000.00 per monthWork Location: In person

Assistant Manager - Motors & Non-Motor Insurance

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