client support manager

Get CRM Consultant (Pvt) LTD.

Job Title: Customer Support ManagerLocation: Islamabad (On Site)Reports to: Head of Operations / Director of Customer Experience Department: Customer Support &amp; SuccessAbout Nobl TravelNobl Travel is redefining the travel experience through curated itineraries, personalized service, and seamless end-to-end travel support. We believe every journey should feel effortless, memorable, and inspiring &mdash; and our customer support team is at the heart of delivering that promise.Role Overview The Customer Support Manager will lead Nobl Travel&rsquo;s customer service operations, ensuring that every client interaction &mdash; from pre-booking inquiries to post-trip follow-up &mdash; is handled with warmth, precision, and efficiency. You will manage a growing team of support specialists, implement service excellence standards, and ensure that customer feedback directly shapes our products and processes.Key Responsibilities Leadership &amp; Team Management<ul><li>Lead, coach, and mentor a team of customer support representatives to deliver exceptional service.</li><li>Create training materials, onboarding processes, and service guidelines aligned with Nobl Travel&rsquo;s brand values.</li><li>Conduct regular performance reviews and set clear KPIs for response time, satisfaction scores, and issue resolution.</li></ul>Customer Experience Excellence<ul><li>Oversee all inbound and outbound customer communications via phone, email, chat, and social channels.</li><li>Implement proactive customer engagement strategies to reduce issues before they arise.</li><li>Handle escalated customer concerns with empathy, authority, and creative problem-solving.</li></ul>Operational Excellence<ul><li>Develop and maintain support workflows, escalation protocols, and service-level agreements (SLAs).</li><li>Monitor team performance using data-driven metrics (e.g., CSAT, NPS, first-response time, resolution time).</li><li>Collaborate with operations, product, and marketing teams to ensure customer insights inform decision-making.</li></ul>Technology &amp; Tools<ul><li>Manage and optimise CRM and help desk tools to streamline customer interactions.</li><li>Leverage automation where possible to improve efficiency without compromising personalisation.</li><li>Ensure data privacy and compliance in all customer communications.</li></ul>Qualifications &amp; Skills<ul><li>Experience: 5+ years in customer support roles, with at least 2 years in a managerial position (travel, hospitality, or luxury services experience preferred).</li><li>Leadership: Proven ability to motivate and develop high-performing teams.</li><li>Customer-Centric Mindset: Passion for delivering white-glove service and anticipating customer needs.</li><li>Communication: Excellent verbal and written communication skills.</li><li>Problem-Solving: Strong conflict resolution skills and ability to think creatively under pressure.</li><li>Tech-Savvy: Proficiency with CRM systems (e.g., Rich Panel, HubSpot, Shopify, Ship Hero) and familiarity with ticketing and chat platforms.</li><li>Adaptability: Comfort with a fast-paced, evolving environment.</li></ul>Why Join Nobl Travel<ul><li>Be part of a mission-driven company transforming the travel experience.</li><li>Work in a dynamic, collaborative, and creative environment.</li><li>Competitive salary, benefits, and travel perks.</li><li>Opportunities for growth as the company expands globally.</li></ul>Application Instructions: Please submit your resume along with a brief cover letter explaining how you would elevate the Nobl Travel customer experience.Job Type: Full-timeWork Location: In person

Customer Support Manager

Slayz

<div>
 
 
 Customer Support Manager
 
 
 
 📍 Location: Hybrid (4 Days in Office, 1 Day Remote)
 
 
 ⏳ Job Type: Full Time
 
 
 
 
 
 🍋
 
 About Slayz
 
 
 
 Slayz is a new kind of FinTech. We are here to make money better.
 
 
 We are building Turkey&rsquo;s most intuitive, engaging, and fun financial app. It is a platform that helps people make smarter decisions, feel confident with money, and stay engaged every step of the way. With FinTech roots and a bold vision, Slayz blends clarity with creativity to reshape how finance is experienced.
 
 
 
 
 
 🙌
 
 What You&rsquo;ll Do?
 
 
 
 &bull; Lead and grow the Customer Support team to deliver world-class service.
 
 
 &bull; Define processes and metrics to ensure fast, empathetic, and effective support.
 
 
 &bull; Oversee inquiries across E-Mail, In-App Chat, and Social Media.
 
 
 &bull; Collaborate with product, compliance, and operations to solve systemic issues.
 
 
 &bull; Train and mentor team members to embody the Slayz support culture.
 
 
 &bull; Build and optimize the FAQ and Help Center to reduce friction for users.
 
 
 
 
 
 🧠
 
 Who You Are?
 
 
 
 &bull; Strong leadership skills with experience managing support teams.
 
 
 &bull; Great communication skills in both Turkish and English.
 
 
 &bull; Data-driven mindset &mdash; you track response times, satisfaction scores, and ticket trends.
 
 
 &bull; Familiar with customer support tools like Zoho Desk.
 
 
 &bull; Proactive problem-solver who thrives in a fast-paced environment.
 
 
 
 
 
 ✨
 
 Bonus Points
 
 
 
 &bull; Previous management experience at a startup or FinTech.
 
 
 &bull; Knows the basics of investing and financial products.
 
 
 &bull; Has a track record of scaling support teams and processes.
 
 
 &bull; Experience using AI tools to improve efficiency and team performance.
 
 
 &bull; Walk into the interview with the Slayz App already downloaded and explored.
 
 
 
 
 
 🚀
 
 Why Join Slayz?
 
 
 
 &bull; Be part of a fast growing FinTech building something ambitious.
 
 
 &bull; Hybrid work environment: 4 Days in Office, 1 Day Remote.
 
 
 &bull; Help shape the financial literacy of a new generation.
 
 
 &bull; Real impact, fast decisions, and no corporate noise.
 
 
 &bull; Our office is in Akmerkez Etiler. Seriously, it is in an iconic spot.
 
 
 &bull; We provide transportation and meal support.
 
 
 &bull; You will get a MacBook and a full monitor setup.
 
 
 &bull; Gaming area with the best PS5 screen experience you have ever seen.
 
 
 
 
 
 
 Ready to lead the future of support in finance? Apply now and join us at Slayz. 🍋
 
 
</div>

Commure + Athelas

<div>At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more &mdash; all designed for providers &amp; administrators to focus on what matters most: providing care.
Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide &ndash; more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.
Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.<h2 class="jobSectionHeader">
About the Role</h2>
We are looking for an Account Manager &ndash; Support who can partner with our US-based Account Managers to manage client relationships and drive value delivery. The role is a data-driven problem-solving&mdash;requiring strong communication skills as well as the ability to analyse client data, generate insights, and support decision-making using tools like SQL.<h2 class="jobSectionHeader">
Key Responsibilities</h2><h2 class="jobSectionHeader">
Analytical &amp; Problem-Solving</h2><ul><li>
Work with client data to identify trends, risks, and opportunities.</li><li>
Use SQL and other reporting tools to extract, clean, and analyze data for client reports and internal reviews.</li><li>
Translate data insights into actionable recommendations for clients and US Account Managers.</li><li>
Troubleshoot and resolve client issues through structured problem-solving.</li></ul><h2 class="jobSectionHeader">
Account Coordination &amp; Reporting</h2><ul><li>
Assist US Account Managers in preparing client presentations, quarterly business reviews, and renewal decks.</li><li>
Track and report key account health metrics (usage, SLA adherence, satisfaction).</li><li>
Maintain detailed documentation of client interactions, escalations, and performance benchmarks in CRM systems.</li></ul><h2 class="jobSectionHeader">
Requirements</h2><ul><li>
Bachelor&rsquo;s degree in Business, Analytics, Engineering, or related field.</li><li>
2&ndash;4 years of experience in account management, client success, or business analysis (preferably supporting US clients).</li><li>
Strong analytical and problem-solving skills.</li><li>
Proficiency in SQL (mandatory).</li><li>
Advanced Excel/Google Sheets and familiarity with BI/reporting tools (Tableau, Power BI, Retool, etc.).</li><li>
Strong communication skills (written &amp; verbal) in English.</li><li>
Ability to multitask, prioritize, and adapt to client needs across time zones.</li></ul><h2 class="jobSectionHeader">
Preferred Skills</h2><ul><li>
Experience in SaaS, healthcare, RCM, or technology-driven services.</li><li>
Prior exposure to US-based clients or international markets.</li><li>
Ability to simplify complex data findings for non-technical stakeholders.</li></ul><h2 class="jobSectionHeader">
What We Offer</h2><ul><li>
Opportunity to work with US Account Managers and global clients.</li><li>
A role that combines client management with hands-on analytics and SQL work.</li><li>
Fast-paced environment with strong learning and growth opportunities.</li><li>
Competitive compensation and career development path.</li></ul>
Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. 
Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. 
Employees will act in accordance with the organization&rsquo;s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.</div>

Account Manager – Support (India)

Gallagher

<div>Introduction<div> 
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.</div><div></div><div> 
We believe that every candidate brings something special to the table, including you! So, even if you feel that you&rsquo;re close but not an exact match, we encourage you to apply.</div> 
 
Overview<div> 
We are seeking a Client Service Manager to join our growing team! The ideal candidate is someone who is passionate about building relationships with clients, will collaborate with the team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.</div> 
 
How you'll make an impact 
<ul><li>
Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.</li><li>
Secure existing business and drive the sale of additional services and lines of coverage.</li><li>
Nurture relationships with your clients</li><li>
Conduct periodic audits to ensure compliance standards and service levels are met.</li><li>
Maintain accurate client and policy data and documents within your Gallagher systems.</li><li>
Use Gallagher's technology to improve productivity and quality.</li></ul><h2 class="jobSectionHeader">
Skills for Success:</h2><ul><li>
Previous commercial insurance knowledge and experience managing client relationships.</li><li>
Ability and desire to deliver an exceptional client experience</li><li>
Develop a professional rapport with internal and external partners</li><li>
Utilize your resilient and adaptable mentality in the face of shifting priorities</li><li>
Eagerness to collaborate with all Gallagher teams and employees</li></ul>
 
About You<div> 
Bachelor's degree wit 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.</div><div>
A Florida 2-20 Insurance License</div><div>
Ability to travel up to 25% of the time.</div><div>
Proficiency in Microsoft Office. 
 
Preferred:</div><div>
Previous insurance knowledge and experience managing client relationships.</div><div>
Solid financial acumen.
 
 
Behaviors:</div><div>
Proficient in using technology as a tool to maximize productivity and quality.</div><div>
Strong written and verbal communication skills.</div><div>
Comfortably engages others in consultative discussion.</div><div>
Effectively manages/balances multiple and sometimes competing priorities.</div><div>
Works in a self-directed manner.</div><div></div><div> 
#LI-JC1</div> 
 
Compensation and benefits 
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you&rsquo;ll get, depending on your job level these benefits may improve:
<ul><li>Medical/dental/vision plans, which start from day one!</li><li>
Life and accident insurance</li><li>
401(K) and Roth options</li><li>
Tax-advantaged accounts (HSA, FSA)</li><li>
Educational expense reimbursement</li><li>
Paid parental leave</li></ul><div>
Other benefits include:</div><ul><li>
Digital mental health services (Talkspace)</li><li>
Flexible work hours (availability varies by office and job function)</li><li>
Training programs</li><li>
Gallagher Thrive program &ndash; elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</li><li>
Charitable matching gift program</li><li>
And more...</li></ul><div>
We value inclusion and diversity</div>
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&amp;D) is a core part of our business, and it&rsquo;s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees&rsquo; diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as &ldquo;protected characteristics&rdquo;) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.</div>

Client Service Manager

TeamX Pakistan

We're Hiring: Client Support Executive Location: Gulshan-e-Jamal Shift: Afternoon or EveningWhat You&rsquo;ll Do:<ul><li>Coordinate project tasks across internal teams (designers, developers, writers, etc.)</li><li>Monitor project timelines and ensure deadlines are met</li><li>Draft and send client updates, proposals, and follow-up communications</li><li>Identify upselling opportunities and suggest additional services to clients</li><li>Assist in preparing performance reports and project status summaries</li><li>Maintain well-organized documentation (files, briefs, communication logs)</li><li>Research job posts on Upwork and support with proposal writing and formatting</li><li>Track client feedback and help implement improvements across accounts</li></ul>What We&rsquo;re Looking For:<ul><li>Excellent written and verbal communication skills</li><li>Strong organizational and time management abilities</li><li>Experience working with cross-functional teams</li><li>Familiarity with project management tools</li><li>Ability to handle multiple tasks and meet deadlines consistently</li><li>Experience with platforms like Upwork (Mandatory)</li><li>Previous account management or client servicing experience is a bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Current salary and expected Salary?</li></ul>Experience:<ul><li>Project Management: 1 year (Preferred)</li></ul>Work Location: In person

Client support Executive

Saviynt

<div>
 
 The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience.&nbsp; SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation.
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 
 Support issues
 
 : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects&nbsp;
 </li>
 <li>
 
 Provide reports
 
 : Provide reports on the health of the customer's instance&nbsp;
 </li>
 <li>
 
 Assist with upgrades:
 
 Identify upgrade needs, create upgrade plans, and assist with upgrade planning&nbsp;
 </li>
 <li>
 
 Advocate for customers:
 
 Act as an escalation point for customer-submitted cases and requests&nbsp;
 </li>
 <li>
 
 Client Relationship Management
 
 : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers&rsquo; inquiries, providing timely and effective solutions
 </li>
 <li>
 
 Issue Resolution
 
 : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction
 </li>
 <li>
 
 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they understand how to use the company&rsquo;s products or services effectively
 </li>
 <li>
 
 Performance Monitoring
 
 : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery
 </li>
 <li>
 
 Cross-Functional Collaboration
 
 : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings
 </li>
 <li>
 
 Account Management
 
 : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service
 </li>
 <li>
 
 Feedback Collection
 
 : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements
 </li>
 <li>
 
 Proactive Engagement
 
 : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer
 </li>
 <li>
 
 Documentation and Reporting:
 
 Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. &nbsp; You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency
 
 </li>
 </ul>
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 
 Communication Skills:
 
 Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial
 </li>
 <li>
 
 Problem-Solving
 
 : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction
 </li>
 <li>
 
 Time Management
 
 : Excellent organizational skills to manage multiple accounts and priorities simultaneously
 </li>
 <li>
 
 Customer-Centric Mindset
 
 : A commitment to delivering exceptional customer service and fostering positive relationships
 </li>
 <li>
 
 Analytical Skills
 
 : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement
 </li>
 <li>
 
 Adaptability
 
 : Flexibility to adapt to changing customer needs and dynamic work environments
 </li>
 <li>
 
 Team Collaboration
 
 : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction
 </li>
 <li>
 
 Empathy and Patience
 
 : Understanding customer frustrations and addressing them with patience and sensitivity
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform
 
 </li>
 </ul>
 
 
 
 
 
 
 TA Team
</div>

Support Account Manager

KOTN

<div>At Kotn, we&rsquo;re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.
What You&rsquo;ll Be Working On:
Operations (25%)<ul><li>
Take initiative with ideating new processes to streamline operations and maximize efficiency in order to provide a better omni-channel customer experience</li></ul>
Team Management (50%)<ul><li>
Source strong candidates that align with Kotn&rsquo;s values and ethos and execute hiring, onboarding and training of new employees</li><li>
Support the learning and growth of team by providing feedback and coaching in order to</li><li>
consistently evaluate successes and opportunities and maintain strong team morale</li><li>
Create a culture of accountability: set standards and implement best practices for the team as to strengthen efficiency, accuracy, and execution within all customer support pillars</li><li>
Communicate and collaborate with direct manager on identifying successes and rectifying opportunities within all customer support pillars; demonstrating a commitment to continuous improvement</li></ul>
Customer Support (25%)<ul><li>
Customer-facing everyday: provide best-in-class customer support to all customers; fielding questions and providing upbeat, customized support</li><li>
Resolve CEOs in a timely manner by going above and beyond to ensure a consistently great experience and satisfactory resolution to all customer interactions</li></ul>
What You&rsquo;ll Bring:
Customer Centricity
Be the face of the brand: optimizing solutions for any customer experience opportunity and educating our customers about Kotn
Communication
Demonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities
Adaptability
Identify areas for improvement and optimistically acclimate to environments of change whether through process, industry or organizationally
Collaboration
Foster an environment that supports transparency and cooperation among others with the ability to demonstrate success in getting team members to learn and work together effectively
Additional Requirements:<ul><li>
4+ years experience in a similar management role at a mid-volume, customer-centric eCommerce or call center environment</li><li>
Exceptional communicator, both verbally and written</li><li>
Ability to take ownership and accountability</li><li>
Must be available to work flexible shifts, including evenings, nights, and weekends, to ensure round-the-clock coverage in alignment with Toronto EST hours</li><li>
Must have knowledge of Microsoft Excel and Google Suite</li><li>
Knowledge of Shopify and various IMS softwares considered an asset</li></ul></div>

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