client support manager

HSJB BUSINESS CONSULTING

Qualifications and Experience:<ul><li>3+ years of management/supervisory experience in Client Services, specifically within the Forex, CFD, or Online Trading industry.</li><li>Deep understanding of Forex market products and trading platform technology (MT4/MT5).</li><li>Proven expertise with CRM/Ticketing systems and data analysis for reporting.</li><li>Exceptional leadership, communication, and conflict resolution skills.</li><li>Strong knowledge of relevant financial industry compliance rules.</li></ul>Key Responsibilities :<ul><li>Lead &amp; Develop: Directly manage, coach, and motivate the Client Support team to meet all performance KPIs (CSAT, response/resolution times).</li><li>Forex Expertise: Oversee support across all channels (Chat, Email, Phone) related to trading platforms (MT4/MT5), deposits/withdrawals, and account queries.</li><li>Escalation Management: Handle and resolve all complex client complaints and critical service escalations.</li><li>Compliance &amp; Risk: Ensure the team rigorously adheres to AML/KYC regulations and all internal operational procedures.</li><li>Process Improvement: Analyze support metrics and client feedback to drive continuous operational efficiency and superior customer retention.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Jr.Client Support manager-Forex

Airswift

<div>
 
 
 
 About Us
 
 
 
 
 Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.
 
 
 
 
 
 We are a people business &ndash; we transform lives through the world of work. We care about wellbeing, community engagement and our planet &ndash; we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.
 
 
 
 
 
 We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.
 
 
 
 
 
 
 
 Role Description
 
 
 
 
 The Client Service Manager is responsible for managing and expanding relationships with specifically assigned clients. This role focuses on driving growth through existing and new service lines, ensuring high levels of client satisfaction, and maintaining strategic alignment between Airswift&rsquo;s offerings and client needs. The CSM acts as a trusted advisor to key stakeholders and is accountable for the compliant execution of commercial agreements, delivery excellence, and overall account health.
 
 
 
 
 
 
 
 Principle Accountabilities:
 
 
 
 
 
 
 
 
 Client Relationship Management
 
 
 <ul>
 <li>
 Develop and maintain trusted advisor relationships with key client stakeholders, line managers, and executive sponsors.
 </li>
 <li>
 Ensure strategic alignment between client objectives and Airswift&rsquo;s service delivery.
 </li>
 </ul>
 
 
 Sales &amp; Growth
 
 
 <ul>
 <li>
 Drive growth through existing service lines and identify opportunities for new service offerings.
 </li>
 <li>
 Meet assigned targets for profitable sales volume and market share expansion.
 </li>
 <li>
 Lead strategic account planning sessions to identify and pursue growth opportunities.
 </li>
 </ul>
 
 
 Service Delivery &amp; Compliance
 
 
 <ul>
 <li>
 Obtain client work orders and authorizations, ensuring execution is compliant and commercially acceptable.
 </li>
 <li>
 Oversee delivery performance, ensuring SLAs and T&amp;Cs are met.
 </li>
 <li>
 Liaise between clients and internal teams to ensure services are delivered according to client expectations.
 </li>
 </ul>
 
 
 Internal Collaboration
 
 
 <ul>
 <li>
 Communicate with internal functions to ensure pricing models are accurate and adhered to.
 </li>
 <li>
 Collaborate with service line SMEs to introduce and expand service offerings with clients.
 </li>
 <li>
 Support the Recruitment Function to maximize fill ratios and Business Development for lead generation.
 </li>
 </ul>
 
 
 Account Health &amp; Commercial Oversight
 
 
 <ul>
 <li>
 Monitor account margins and work with Finance to ensure debt collection and fulfillment of commercial terms.
 </li>
 <li>
 Prevent GP leakage through proactive account management and financial oversight.
 </li>
 </ul>
 
 
 Client Strategy Alignment
 
 
 <ul>
 <li>
 Understand clients&rsquo; upcoming strategies and objectives to ensure Airswift&rsquo;s sales and delivery models remain aligned.
 </li>
 <li>
 Continuously assess and validate client needs to maintain relevance and value.
 </li>
 </ul>
 
 
 
 
 
 
 Skills, Knowledge, and Experience:
 
 
 
 <ul>
 <li>
 Microsoft skills, in particular Word, PowerPoint &amp; Excel.
 </li>
 <li>
 Recruitment experience.
 </li>
 <li>
 Proven demonstrable client service skills.
 </li>
 <li>
 Proven leadership experience.
 </li>
 <li>
 Proven experience leading strategic projects.
 </li>
 </ul>
 
 
 
 
 
 Essential:
 
 
 <ul>
 <li>
 Experience working in ATS and CRM systems.
 </li>
 <li>
 Accredited degree or equivalent work experience.
 </li>
 <li>
 Minimum three years with the business in a similar capacity or can demonstrate equivalent experience in a similar role.
 </li>
 <li>
 Develop, foster and maintain strong client relationships.
 </li>
 <li>
 Excellent time management skills.
 </li>
 <li>
 Problem-solving and analytical thinking.
 </li>
 <li>
 Must be able to identify new opportunities and &lsquo;bring-in-business&rsquo;.
 </li>
 <li>
 Travel 50% within the region may be required, to client locations.
 </li>
 <li>
 Ability to demonstrate client relationship skills, analyse opportunities, qualify potential service lines and scope.
 </li>
 <li>
 Ability to foster teamwork when working cross-functionally.
 </li>
 <li>
 Maintains standards of excellence.
 </li>
 <li>
 Sales-focused, service orientated, accepts nothing short of excellence.
 </li>
 </ul>
 
 
 
 
 
 
 What we can offer you!
 
 
 
 <ul>
 <li>
 Attractive monthly base salary + competitive commission/performance bonus.
 </li>
 <li>
 Genuine career progression opportunities, either locally or globally!
 </li>
 <li>
 World-class training programmes and development opportunities.
 </li>
 <li>
 Virtual Onboarding Events exclusively for new hires.
 </li>
 <li>
 Team driven environment, supportive culture with a focus on work-life balance.
 </li>
 <li>
 Career breaks available after one year.
 </li>
 <li>
 Real time recognition through our employee reward platform.
 </li>
 <li>
 Mental Health First Aiders to signpost you to support when you need it.
 </li>
 <li>
 Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc&hellip;)
 </li>
 <li>
 Charity days for various important causes such as Relay for Life and Earth Day.
 </li>
 </ul>
 
 
 
 
 
 
 Our Core Values:
 
 
 
 <ul>
 <li>
 
 Growth
 
 - In life and business, one must grow to flourish and achieve high ambitions. Growth
 
 
 requires change, challenge, risk and sacrifice - we will always choose growth.
 </li>
 <li>
 
 Life
 
 &ndash; Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
 </li>
 <li>
 
 Excellence
 
 - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
 </li>
 <li>
 
 Integrity
 
 - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.
 </li>
 </ul>
 
 
 
 
 Visit our website and social media to find out more! -
 
 www.airswift.com
 
 
 
 
 
 
 
 
 Disclaimer
 
 
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
 
 
 
 
 
 
 
 
 Diversity &amp; Inclusion
 
 
 
 
 
 At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.
 
 
</div>

Client Service Manager

KBR, Inc

Commercial Contracts Support Manager page is loaded Commercial Contracts Support Managerlocations: Abu Dhabi, United Arab Emiratestime type: Full timeposted on: Posted Todayjob requisition id: R Title: Commercial Contracts Support Manager Job Description Job Title: Commercial Contracts Support Manager Company: KBR-Abu Dhabi Project: Water Transmission Scheme Location : Abu Dhabi Experience Required: 15+ years Employment Type: Full-time, Contract About Company "Belong, Connect, Grow, with KBR! The KBR team delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals. KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets." Kindly Note : We are currently in a stage bidding for a Water Transmission project and are optimistic about being awarded with the contract. In preparation, we have initiated the process of reviewing, shortlisting, and interviewing potential candidates to ensure readiness. Upon confirmation of the project being awarded, we will begin mobilizing the selected candidates to commence project execution. Job Purpose The Engineering Project Controls Manager will oversee the Water Transmission Scheme s contract administration, contract compliance, claims management and dispute resolution. This is a PMC role, and there will be multiple Supervision Consultants and EPC s appointed directly by the Client. This role involves strategic planning, resource management, and collaboration with various stakeholders to meet project objectives, timelines, and budget constraints. Job Responsibilities • Provide commercial and contractual support across all project lots. • Monitor contract compliance, addressing deviations with DELIVERY CONTRACTORS and SUPERVISION CONSULTANTS. • Assist in contract negotiations, claims management, and dispute resolution. • Prepare and review financial and commercial reports, ensuring accuracy and compliance. Qualifications and Experience Degree in Engineering, Law or Quantity Surveying. MRICS or equivalent certification is preferred. 15+ years of contracts administration experience in large infrastructure projects Technical Skills Proficiency in Primavera P6, MS Project, and cost control software Proficiency in contract management software (e.g. Oracle Primavera Unifier). Soft Skills Exceptional leadership and team management abilities. Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels. Strong problem-solving and decision-making skills. Ability to work under pressure and manage multiple priorities effectively. A proactive approach to risk management and conflict resolution. Negotiation and stakeholder management. We Value Our People - We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential. We Deliver - We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders. We Are People of Integrity - We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what's right for the planet, the communities where we work, and our people is good for business. We Empower - We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed. We Are a Team of Teams - We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company.<img src="https://www.jobg8.com/Tracking.aspx?FXIqvVuqFNjPySzT5%2f3Mk0zKdPdUAj%2fof" width="0" height="0" />

Commercial Contracts Support Manager

Grovy Developer

Job PurposeTo oversee and manage all customer support operations for residential and commercial property buyers, tenants, and investors. The role ensures a smooth post-sales and post-handover experience, resolving client queries, handling complaints, and driving client satisfaction in alignment with the company's service standards and real estate regulations in the UAE.Key Responsibilities&zwj; 1. Customer Support Leadership&#9679; Lead the day-to-day operations of the customer support team handling client inquiries (calls, emails, WhatsApp, and walk-ins).&#9679; Oversee customer service processes related to unit handovers, snagging, payments, maintenance, and documentation.&#9679; Ensure timely resolution of all client issues and escalations in coordination with relevant departments (sales, legal, projects, finance, facilities management).2. Client Relationship Management&#9679; Serve as the primary point of contact for VIP clients and high-value investors during post-sales and handover stages.&#9679; Ensure a seamless customer journey from booking to handover and beyond.&#9679; Maintain strong relationships with existing customers to encourage referrals and future investments.&#9679; Manage internal agency relationships to ensure alignment on support processes, performance expectations, and service delivery standards.Service Quality &amp; Reporting&#9679; Monitor service KPIs such as average response time, resolution time, CSAT (Customer Satisfaction), and complaint rates.&#9679; Prepare weekly and monthly reports for senior management with insights on customer pain points and satisfaction levels.&#9679; Implement service quality surveys and feedback loops.&#65039; 4. Cross-Department Coordination&#9679; Coordinate with technical, legal, and project teams to resolve snagging issues, construction delays, or title deed concerns.&#9679; Work closely with the facilities and property management teams to ensure post-handover support is responsive and effective.&#65039; 5. Policy &amp; Process Development&#9679; Create SOPs for customer handling during sales, post-sales, and after-handover phases.&#9679; Develop and update customer support documentation and FAQs related to real estate processes (Ejari, title deeds, service charges, etc.).&#9679; Stay updated on UAE real estate laws, DLD requirements, and RERA compliance to guide customer interactions legally.Qualifications &amp; Experience 1. Education&#9679; Bachelor's degree in Business Administration, Real Estate, Customer Service, or related field.&#9679; Certifications in Customer Experience or Real Estate (optional but preferred).2. Experience&#9679; 5&ndash;8 years in customer service, with 2&ndash;3 years in the UAE real estate industry (mandatory).&#9679; Experience managing post-sales customer issues, especially in handover and property registration processes.&#9679; Familiarity with RERA, DLD, and other local regulatory bodies.Key SkillsTechnical &amp; Domain SkillsKnowledge of UAE real estate lifecycleCRM systems (e.g. Salesforce, Property Finder CRM)Microsoft Excel / reporting toolsUnderstanding of DLD, RERA, Ejari systemsExperience with snagging/handover proceduresSoft SkillsExcellent communicationStrong leadership &amp; conflict resolutionEmpathy &amp; client-oriented mindsetPatience &amp; problem-solvingTime management &amp; multi-tasking&#9679; Benefits: Visa, medical insurance, annual leave, travel, bonus/incentive structureJob Type: Full-timePay: AED5,000.00 - AED8,000.00 per month

Customer Support Manager

Principal Financial Group

<div>What You'll Do:

We're looking to hire a client service professional to fill our Client Service Manager position within our Small Midmarket Business (SMB) Unit. With your role, you&rsquo;ll demonstrate your retirement knowledge to partner with clients, financial advisors and internal partners to answer questions, creatively tackle problems, and proactively offer solutions. 
Here&rsquo;s a few examples of the kinds of things you&rsquo;ll do: 
<div></div><ul><li>
Establish and maintain effective relationships with Retirement plan clients, to ensure growth in retirement savings, profitability for all partners and to retain assets. Partner with retirement plan service representatives to enhance relationships between customers and the company.
</li><li>Independently deliver accurate and timely retirement plan administrative and marketing services. Proven ability to prioritize and resolve a high volume of client inquiries within a structured phone queue environment.
</li><li>Communicate efficiently with internal and external customers. Identify customers expectations and develop a strong working relationship. Conduct meetings with customers, plan service representatives, and attorneys.
</li><li>Market company products and services supporting multiple product lines. Maintain profitability goals by focusing marketing efforts and allocation of resources on the most profitable customers. Collaborate with clients and advisors on best practice solutions that our systems and processes are crafted to efficiently deliver.
</li><li>Use creativity, problem solving skills, and product knowledge for successfully arriving at solutions for retaining clients at risk and resolving sophisticated client issues. Provide timely information and feedback to customers and management. Thoroughly detail key decisions as they relate to plan and contract decisions.
</li><li>Manage Retirement plan services (e.g. reports, compliance, benefit payments) for customers. Anticipate customer needs and assist them with complex plan administration including education and consulting on plan design, compliance, and plan member services.</li><li>
Assist with the training and mentoring of personnel on Retirement services. Serve as a subject matter expert for high level retirement topics.</li><li>
Perform other job-related duties and special projects as the need arises.</li></ul>
Who You Are:
<ul><li>Requires bachelor's degree or equivalent experience, plus 4+ years related experience.</li><li>
Experience working within the retirement industry, specifically within Defined Contributions.</li><li>
Requires strong written and verbal communication, interpersonal, basic math, organizational, reading comprehension, interpretation, negotiation, analytical, and problem-solving skills.</li><li>
Rare overnight travel may be required to conduct customer meetings independently.</li><li>
Requires extensive knowledge and understanding of plan and contract documents, manuals, procedures, and company products and services.</li><li>
Requires business unit knowledge and technical skills, including knowledge of all products, regulations, and laws.</li><li>
Have ability to balance working independently with working in a team environment.</li><li>
Possess a basic understanding of accounting and recordkeeping systems and PC applications.</li><li>
Be able to coordinate a large volume of customer activities.</li></ul>
Salary Range Information: Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range: $54000 - $98400 / year Time Off Program: Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don&rsquo;t accrue a bank of time off under FTO and there is no set number of days provided. Pension Eligible: Yes Additional Information:
<div>
Work Environment</div><div>
This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements.</div><div></div><div> 
Work Authorization/Sponsorship
</div><div>At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States? This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.</div><div></div><div> 
Nonimmigrant Workers and Green Card for Employment-Based Immigrants</div><div></div><div> 
Investment Code of Ethics
</div><div>For Principal Global Investors positions, you&rsquo;ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.</div><div></div><div> 
Experience Principal
</div><div>At Principal, we value connecting on both a personal and professional level. Together, we&rsquo;re imagining a more purpose-led future for financial services &ndash; and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.</div><div></div><div> 
Principal is an Equal Opportunity Employer
</div><div>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div>
Posting Window: We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Date First Posted (TTF): 10/24/2025 Latest Post Date: Careers - US: 10/24/2025
LinkedIn Remote Hashtag
: #LI-Remote</div>

Ladun 

Job Title: Technical Support Office Manager &ndash; For a Leading CompanyQualification: Bachelor&rsquo;s Degree in EngineeringExperience: 20 years in construction and engineering, including the last 7 years in senior management positions related to technical support for construction projects, with experience in projects including towers, malls, cinemas, or large administrative buildingsSkills &amp; Competencies: Proficient in computer use, basic engineering drawing software, and specialized quantity surveying software. Professional proficiency in Arabic and EnglishTo Apply: Please send your CV to: career@ladun.sa&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;

Technical Support Office Manager

Bettorian

About the role The Customer Support Manager will be responsible for building and leading a world-class customer support function. You will set up and oversee a team of 3 Team Leaders and 18 Support Agents initially, ensuring players receive seamless, high-quality support across chat, email, and phone. This role is both operational and strategic: you ll establish the processes, tools, and training that define the customer support experience, while also setting the culture for a high-performance, empathetic, and player-first support team. Your leadership will be instrumental in building trust, ensuring compliance, and driving long-term player retention and satisfaction in a highly competitive market. This is a role where in-office time is recognised as highly valuable in the preliminary stages of our start up to build and shape the foundations of the novel Marketing and other teams yet we support flexibility where and when required. Key value elementsTeam Leadership: Build, mentor, and scale a 20+ person support function (3 leads + 18 agents).Player Experience: Deliver fast, empathetic, multilingual support tailored to South Asian market needs.Operational Excellence: Define workflows, SLAs, and escalation processes to ensure efficiency and consistency.Crypto &amp; Gaming Knowledge: Understand unique player challenges with crypto payments, wallets, and online casino play.Compliance &amp; Trust: Ensure support interactions follow responsible gaming, AML/KYC, and regulatory standards.Retention Impact: Partner with Brand, CRM, and Product teams to turn support into a retention driver.Experience Required 6 8+ years in customer support/service operations, with at least 3 years in a leadership role.Proven experience building, scaling and managing large-scale support teams (20+ people), ideally in iGaming, fintech, or digital-first consumer businesses.Strong understanding of South-east Asian customer behavior and communication styles, with experience in multilingual support (Thailand, Indonesia and Vietnam).Knowledge of crypto payments and wallets, or proven experience in fintech/gaming environments.Expertise in support systems and tools (Zendesk, Freshdesk, Intercom, or similar) and reporting dashboards.Track record of implementing SLAs, QA frameworks, and customer satisfaction programs.Strong cross-functional skills able to partner with Marketing, Product, and Compliance.Comfortable working in a fast-paced start-up environment, balancing strategic planning with hands-on operations.

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