client support manager

Switch Recruitment

<p>We are proud to be supporting a leading national, wealth management and financial planning firm with continued expansion plans. Namely the recruitment of a Client Support Manager to help support the leadership, development and growth of their successful team of paraplanners and administrators.</p><p><strong>Responsibilities:</strong></p><ul><li>Providing first class leadership to the administration and operational teams.</li><li>Oversee day-to-day office operations, ensuring all administrative activities run smoothly</li><li>Ensure client records and back office systems are updated, ensuring data accuracy and confidentiality</li><li>Manage and prioritise workloads ensuring a smooth and efficient operation, in particular during busy periods.</li></ul><p><strong>Experience:</strong></p><ul><li>Candidates need to have proven managerial or supervisory experience within a wealth management or financial services environment.</li><li>You will have demonstrable experience managing administration and / or paraplanning teams</li><li>A working knowledge of Intelligent Office (IO) or similar client management systems (CRM) is desirable.</li><li>You will ideally be qualified to Level 4 / Diploma, or working towards, and have good planning and organisational skills.</li></ul><p>In return our client is looking to offer a competitive basic salary as well as an excellent benefits package including bonus, enhanced pension, and plenty of opportunities for career progression and support with professional development / qualifications.</p>

Client Support Manager (Wealth Management)

FIVE STAR BEAUTY

<p><b>Overview</b><br/>We are seeking a dynamic and experienced Customer Service Sales Manager to lead our client support and sales initiatives. The ideal candidate will possess strong communication skills, be multilingual (including bilingual abilities), and have a proven track record in sales, customer support, and call center operations. This role offers an exciting opportunity to manage client relationships, drive sales growth, and enhance customer satisfaction through effective team leadership and strategic engagement.</p><p><b>Duties</b></p><ul><li>Lead and oversee the customer service and sales team to ensure exceptional client support and achievement of sales targets</li><li>Manage outbound calling campaigns to generate new leads and maintain existing client relationships</li><li>Provide high-quality customer support via phone, email, and chat, ensuring positive client experiences</li><li>Conduct data entry and maintain accurate records of customer interactions, sales activities, and client information using Microsoft Office tools</li><li>Handle cash transactions accurately when necessary, including processing payments and balancing registers</li><li>Develop and implement strategies to improve call center performance, including call etiquette, communication techniques, and problem resolution</li><li>Analyze customer feedback and sales data to identify trends, opportunities for growth, and areas for improvement</li><li>Train new team members on product knowledge, customer service protocols, and sales techniques</li><li>Maintain professional phone etiquette at all times while managing multiple communication channels effectively</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in call center operations, customer service, or sales management with a focus on client engagement</li><li>Bilingual proficiency is highly preferred; fluency in English plus additional languages is a plus</li><li>Strong communication skills with excellent phone etiquette and interpersonal abilities</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with general computer skills</li><li>Experience with data entry, analysis skills, and typing accuracy for efficient record keeping</li><li>Ability to handle outbound calling campaigns effectively while maintaining professionalism under pressure</li><li>Previous experience in cash handling is desirable</li><li>Demonstrated leadership skills with the ability to motivate and manage a team towards achieving goals</li><li>Strong organizational skills with attention to detail in documentation and reporting</li><li>Call center experience or related customer support background is highly advantageous</li></ul><p>This role is ideal for motivated professionals who thrive in a fast-paced environment and are committed to delivering outstanding client service while driving sales success.</p><p>Job Type: Full-time</p><p>Pay: $8.00 - $10.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Work Location: In person</p>

Customer Service Sales Manager

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>41435
</div></div></div></div><div><div><div><div><b>Job Location: </b>New York, USA
</div></div></div></div><div><div><div><div><b>Work Type: </b>Hybrid Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>31/12/2025
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>01/03/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><ul><li>Standard Chartered support client business across Asia, Middle East and Africa providing Cash Management and Trade services incorporating ecosystem, Agile solutions, and API capabilities.</li><li>The Client Service Manager in Transaction Banking is responsible for managing client relationship for multi-market complex International Corporate clients. The segments include Industrial Services &amp; Transportation, Energy Natural Resources, Technology Media &amp; Telecom, Consumer Retail Healthcare, Public Sector Development Organization and Commodity Trade &amp; Agriculture.</li><li>The Client Service Manager&rsquo;s primary responsibility is complete ownership and accountability for the service delivery relationship across our Global Corporate client base. The candidate will work independently as an individual contributor to represent the bank and act as an advocate for the assigned client portfolio. Understanding clients&rsquo; business and forming a partnership that effectively ties our clients to SC and drives SC market reputation and business growth.</li></ul></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><div><b>
Strategy</b><br>
<ul><li>Collaborates with Sales and Relationship partners through RFP / RFI process as Service Specialist</li></ul></div>
<div><b>
Business</b><br>
<ul><li>Support the business by developing strong client relationships throughout the implementation cycle and help to identify additional cross sell opportunities</li></ul></div>
<div><b>
Processes / Requirements</b><br>
<ul><li>Responsible for revenue realization, retention, and growth</li><li>Revenue tracking and monitoring through reports</li><li>Recognizing cross sell opportunities</li><li>Active engagement to incorporate key stakeholders for incremental product offering</li><li>Trusted advisor of the client to develop the relationship for both current and future needs</li><li>Develop client relationship to improve current internal/external processes creating efficiencies e.g. manual to electronic</li><li>Project manager of key client change initiatives (with client or within SCB); chair calls, manage plans and roadmaps</li><li>Perform country &lsquo;deep dives&rsquo;. Understand market environment and current activity to; improve existing business, add on to what we have, utilise market changes for the advantage of the client and SCB</li><li>Maintain an in-depth understanding of the clients&rsquo; business model</li><li>Have full understanding of how the client operating model sets up e.g. GTC, RTC, SSC, IHB, Payment hubs, centralized functions, Local footprint coverage</li><li>Maintain Client intelligence; account structures, IODs, Liquidity, Products, S2B / H2H profiles, volume data</li></ul></div></div></div><div><div><div><b><br>
Skills and Experience</b></div>
</div><div><ul><li>Manage Conduct</li><li>Business - Products and Processes</li><li>Stakeholder Management</li><li>Strategic Thinking</li><li>Business - Business Partnering</li><li>Business &ndash; Process Management</li></ul></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><ul><li>5 years of Financial Services Industry experience or Similar work experience.</li><li>BA in Finance (masters preferred)</li><li>Excellent communication to manage discussions at all levels</li><li>Problem-solver with excellent attention to detail</li><li>Comprehensive Cash management products knowledge such as (FX, Payments, Liquidity mgmt., API)</li><li>In-depth and broad technical understanding of end-to-end client and trade life cycles in cash management space</li><li>Experience in leading critical transactional Support by facilitating resolution for complex transactions related issues and exception handling</li><li>Strong Experience in collaborating effectively with regional /global stakeholders across functions to come up with sustainable client centric solutions to resolve escalated issues or complaints</li><li>Experience in global stakeholder management</li><li>Ability to collaborate as a team and contribute effectively to proactive service initiatives locally such as Client Service Plans in a coordinated fashion with RMs and Global Account Managers</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>
Together we:</p>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul>
<p>Expected annual base pay range for the role is 104,000 USD to 130,000 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations Visit our careers website www.sc.com/careers</p></div></div><div><div><div><b>
What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Client Service Manager

Gallagher

<div><b>Introduction</b><br>
<div>
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they&rsquo;re free to grow, lead, and innovate. You&rsquo;ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you&rsquo;re not just improving clients' risk profiles, you&rsquo;re building trust. You&rsquo;ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you&rsquo;re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.</div><div><br>
</div><br>
<b>How you'll make an impact</b><br>
<ul><li>
The Client Service Manager I is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts that vary in size and have relatively simple to moderately complex needs.
</li><li>The total revenue associated with the group of accounts is typically less than CSO revenue benchmark expectations. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor.
</li><li>This role directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Successfully and profitably manages an assigned group of accounts.
</li><li>Builds and solidifies relationships with existing clients by providing exceptional ongoing care.
</li><li>In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality &amp; timely manner.
</li><li>Secures existing business and drives the sale of additional services and lines of coverage.</li><li>
Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers.
</li><li>Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available.
</li><li>Coordinates appropriate resources to address the client's risk management needs.</li></ul>
<br>
<b>About You</b><div><br>
Required: Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience. Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required.<br>
<br>
Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.
<br>
<br>
Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.</div><br>
<br>
<b>Compensation and benefits</b><p><br>
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
</p><p>Below are the <b>minimum core benefits</b> you&rsquo;ll get, depending on your job level these benefits may improve:
</p><ul><li>Medical/dental/vision plans, which start from day one!</li><li>
Life and accident insurance</li><li>
401(K) and Roth options</li><li>
Tax-advantaged accounts (HSA, FSA)</li><li>
Educational expense reimbursement</li><li>
Paid parental leave</li></ul><div><b>
Other benefits include:</b></div><ul><li>
Digital mental health services (Talkspace)</li><li>
Flexible work hours (availability varies by office and job function)</li><li>
Training programs</li><li>
Gallagher Thrive program &ndash; elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</li><li>
Charitable matching gift program</li><li>
And more...</li></ul><div><i>
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.</i></div><div></div><div><b><br>
We value inclusion and diversity</b></div><p>
Click Here to review our U.S. Eligibility Requirements</p><p>
Inclusion and diversity (I&amp;D) is a core part of our business, and it&rsquo;s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
</p><p>Gallagher embraces our employees&rsquo; diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.</p><p>
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as &ldquo;protected characteristics&rdquo;) by applicable federal, state, or local laws.
</p><p>Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.</p></div>

2020 Companies

<div><p><b>Job Type:</b></p>
Regular<p></p><p><b>
Work Location:</b></p>
Client Support Center - Southlake, TX 76092<p></p><p><b>
Overview:</b></p><p>
2020 Companies is now hiring a remote National Training Manager!</p><p></p><p>
The National Training Manager leads the design, development, and delivery of engaging and inspiring training programs. This role demands expertise in instructional design, graphic and video production, and gamification techniques to maximize learner impact. Beyond creating innovative training, the Manager champions organizational-wide training advancements, fostering continuous improvement and learner engagement. Team leadership and the achievement of organizational training objectives are key responsibilities. Up to 25% travel is required.</p><p></p><p><b>
What's in it for you?</b></p><ul><li><p>
Receive competitive annual salary, paid weekly</p></li><li><p>
Eligible for quarterly bonus incentive</p></li><li><p>
Mobile phone reimbursement</p></li><li><p>
Work remotely, from home and travel as needed</p></li><li><p>
Eligible for health, dental, and vision benefits</p></li><li><p>
401K Program with matching</p></li><li><p>
Paid Time Off</p></li><li><p>
Paid Holidays</p></li><li><p>
Scholarship opportunities for employees and direct family members</p></li><li><p>
Employee Assistance Program</p></li><li><p>
Leadership Development Program</p></li><li><p>
Employees special pricing for multiple clients</p></li></ul><p></p><p><b>
Job Description:</b></p><p><b>
Leadership:</b></p><ul><li><p>
Workforce Planning: Analyze current and future training demands to forecast needs and determine optimal staffing levels.</p></li><li><p>
Recruitment &amp; Hiring: Help develop job descriptions and conduct rigorous interviews to hire qualified trainers and support staff. Streamline the onboarding process for new team members to ensure efficient integration.</p></li><li><p>
Team Structure &amp; Organization: Implement a clear organizational structure for the national training team, defining roles and reporting lines.</p></li></ul><p></p><p><b>
Instructional Design:</b></p><ul><li><p>
Develop and implement effective training programs, courses, and materials using instructional design best practices.</p></li><li><p>
Conduct needs assessments and work with subject matter experts to ensure training content aligns with business objectives.</p></li><li><p>
Utilize a variety of learning methodologies including e-learning, instructor-led training, blended learning, and microlearning.</p></li></ul><p></p><p><b>
Content Creation:</b></p><ul><li><p>
Design engaging training materials using graphic design software (e.g., Adobe Creative Suite).</p></li><li><p>
Produce high-quality video content for training purposes, including scripting, shooting, and editing.</p></li><li><p>
Incorporate multimedia elements such as animations, infographics, and interactive content to enhance learning.</p></li></ul><p></p><p><b>
Gamification and Innovation:</b></p><ul><li><p>
Drive the innovation of training programs by integrating gamification strategies to increase engagement and retention.</p></li><li><p>
Stay up-to-date with the latest trends in learning technologies and recommend new approaches to improve training effectiveness.</p></li></ul><p></p><p><b>
Training Delivery and Facilitation:</b></p><ul><li><p>
Facilitate training sessions, both in-person and virtually, ensuring content is delivered effectively and engages participants.</p></li><li><p>
Evaluate the impact of training programs through feedback, assessments, and performance metrics, making adjustments as necessary.</p></li></ul><p></p><p><b>
Project Management:</b></p><ul><li><p>
Manage multiple training projects simultaneously, ensuring they are delivered on time, within scope, and within budget.</p></li><li><p>
Collaborate with various departments to identify training needs and customize programs to meet specific requirements.</p></li></ul><p></p><p><b>
Travel:</b></p><ul><li><p>
Travel up to 25% of the time to deliver training at various company locations, attend industry conferences, and support training initiatives as needed.</p></li></ul><p></p><p><b>
What You Can Expect From 2020 Companies</b><br>
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that&rsquo;s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.<br>
<br>
<b>2020&rsquo;s Commitment</b><br>
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.</p></div>

National Training Manager / Client Support Center - Southlake, TX 76092

Dentsu

<div>The purpose of this role is to manage a team and provide direct support to delivery teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, including onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit.<div></div><div>
Job Description:</div><div>
Key responsibilities:<br>
Manages campaign timelines and delivers operational support in coordination with internal and external partners to ensure that appropriate materials are received and/or distributed correctly and to meet or exceed client specifications and expectations of quality<br>
Engages and maintains relationships across Media Operations and key partners across all Media brands<br>
Partners with team members and leadership in implementing continuous improvement related to client and campaign delivery to make the process more effective for clients and businesses<br>
Supports brand partners through execution of operational activities involved in campaign delivery &ndash; campaign setup, traffic and launch and optimisation<br>
Supports client and internal billing by approving client and intercompany invoices<br>
Reconciles media delivered with supplier and resolves mismatched supplier invoices and discrepancies within the designated timeframe<br>
Creates client performance reports by extracting and consolidating data into agreed reporting templates (e.g. post-buy report of media delivered and actual spend, recorded in our media systems)<br>
Provides additional operational support as needed</div><div></div><div>
Location:</div>
DGS India - Chennai - Anna Nagar Tyche Towers<div></div><div>
Brand:</div>
Paragon<div></div><div>
Time Type:</div>
Full time<div></div><div>
Contract Type:</div>
Permanent</div>

Account Manager - TV Activation

Wellvort Fashion Private Limited

<p><b>Customer Support Manager</b></p><p><b>Location:</b> Ahmedabad (On-site)<br/><b>Company:</b> Sockscarving &ndash; Fashion &amp; Apparel (E-commerce)</p><p><b>Key Responsibilities:</b></p><ul><li>Lead and manage the customer support team (chat, email, calls, social media).</li></ul><ul><li>Develop customer service policies and procedures to improve efficiency.</li></ul><ul><li>Handle escalated customer queries and resolve complaints effectively.</li></ul><ul><li>Monitor customer satisfaction (CSAT, NPS, response time, resolution rate).</li></ul><ul><li>Train and mentor support team members to maintain service quality.</li></ul><ul><li>Coordinate with logistics, operations, and sales teams for smooth order fulfillment.</li></ul><ul><li>Analyze customer feedback and prepare monthly reports for management.</li></ul><ul><li>Identify areas for process improvement and implement new tools/solutions.</li></ul><ul><li>Ensure consistent brand voice and positive customer interactions.</li></ul><p>Interested Candidate can share their CV on 9586412682/ hrsockscarving@gmail.com</p><p>Job Type: Full-time</p><p>Pay: ₹20,000.00 - ₹30,000.00 per month</p><p>Work Location: In person</p>

Customer Support Manager

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