client support representative

Create Max

Job Description:We are looking for a Client Support Representative to manage customer inquiries through Facebook chat. The ideal candidate will have strong communication skills, be tech-savvy, and able to handle multiple chats efficiently.Responsibilities:* Respond to customer messages promptly via Facebook chat* Provide accurate information about products/services* Handle complaints professionally and escalate when necessary* Maintain customer satisfaction through effective communicationRequirements:* Minimum Intermediate education* Good English and Urdu communication skills* Familiar with using Facebook and chat platforms* Must be able to work night shifts* Previous customer service experience is a plusSalary:Competitive (based on experience and interview) Training will be provided Location: Al Hamra Town, LahoreWork Days: Monday to SaturdayShift Timings:Shift 1: 5:00 PM &ndash; 1:00 AMShift 2: 1:00 AM &ndash; 9:00 AM(*Candidates must be available for either shift*)Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Facebook Chat Support Representative (Male)

Evolving Enterprise

As a growing business, We make meaningful contributions to building our client&rsquo;s brand reputation and lifelong learning to our employees. We pride ourselves on the ability to assist organizations in achieving their goals and our Customer Support Representatives in achieving success from education through their careers. Our Customer Support Representative's secret to success over the years has remained the same from the beginning; adjust to the times and adapt to meet the ever-evolving needs of our clients and consumers.We are open with our employees, transparent with our customers, and loyal to the communities in which we serve. We provide a unique culture and family atmosphere, making our Customer Support Representative team feel connected and valued. If you are seeking a meaningful work experience along with a workplace culture that thrives on teamwork, we invite you to explore the opportunity to join our Customer Support Representative team!Our Customer Support Representative Must:<ul><li>Engage customers in conversations to assess their wants and needs, identifying products and services to meet those demands</li><li>Cultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possible</li><li>Drive sales revenue by following up directly with customers on unresolved inquiries or requests</li><li>Enthusiastically support our company values and mission</li><li>Actively promote teamwork, leading by example and taking the initiative to assist others in achieving team sales goals</li><li>Property input customer information into our system following all company confidentiality guidelines</li><li>Stay up to date on new products, features, or sales promotions offered by our clients</li><li>Follow our policy, procedures, and guidelines</li></ul>Our Customer Support Representative has the Following Qualifications:<ul><li>A high school diploma or equivalent</li><li>NO EXPERIENCE IS NEEDED - WE PROVIDE COMPLETE TRAINING</li><li>Background in Customer Support, Client Relations, or Sales is a PLUS!</li></ul>Our Customer Support Representative possesses and displays the following attributes:<ul><li>Helpful, courteous, approachable, passionate, and professional disposition</li><li>Tenacious focus on the delivery of an exceptional customer experience</li><li>Accurate and efficient productivity, capable of working autonomously</li><li>Proven ability to upsell products, build customer relationships, and drive sales</li><li>Team player approach, capable of thriving in a continually changing environment</li><li>Critical thinking skills and mastering problem-solver</li><li>Flexible; capability to multitask in a high-energy environment</li><li>Display a high degree of integrity, trustworthiness, and professionalism at all times</li><li>Maintain consistently good punctuality and attendance at work</li></ul>Job Type: Full-timePay: $40,000.00 - $46,000.00 per yearBenefits:<ul><li>Professional development assistance</li></ul>Work Location: In person

Customer Support Representative

Attornea Private Limited

About Attornea:Attornea is Pakistan&rsquo;s first digital legal platform, offering a wide range of legal and consultancy services&mdash;from court representation to tax filing, company registration, intellectual property, and student/immigration consultancy. Our mission is to simplify access to reliable legal help using smart tools and professional support.Role Overview:We are seeking a Customer Support Representative who will be the first point of contact for clients reaching out to Attornea via WhatsApp, phone calls, social media, and the website. This individual will play a critical role in ensuring excellent customer experience by guiding clients professionally and resolving their queries in a timely and efficient manner.Key Responsibilities:<ul><li>Respond promptly to customer inquiries via WhatsApp, phone, email, and social media.</li><li>Guide clients about Attornea&rsquo;s services including legal consultations, document drafting, student visa support, immigration services, and more.</li><li>Maintain customer satisfaction by handling issues, complaints, and queries with patience and professionalism.</li><li>Accurately record and document client information and queries in the CRM system.</li><li>Coordinate with legal and operations teams to follow up on customer cases or queries.</li><li>Provide support in scheduling consultations and follow-ups with relevant departments.</li><li>Assist in maintaining a knowledge base of FAQs and client concerns for internal use.</li><li>Ensure timely follow-up and proactive communication with potential and existing clients.</li></ul>Requirements:<ul><li>Intermediate or Bachelor's degree.</li><li>0&ndash;2 years of experience in customer support, call center, or client service roles. Fresh candidates with good communication skills are also encouraged to apply.</li><li>Excellent verbal and written communication in Urdu and English.</li><li>Good command of WhatsApp, Google Sheets, basic CRM tools, and professional messaging.</li><li>Pleasant personality, patience, empathy, and a client-focused mindset.</li><li>Basic understanding of legal or consultancy services will be a plus.</li></ul>Perks &amp; Benefits:<ul><li>Fixed salary between PKR 30,000 to 45,000 based on expertise.</li><li>Learning and growth opportunities in a rapidly growing legal tech environment.</li><li>Friendly, professional, and innovative work culture.</li><li>Exposure to both legal and international consultancy domains.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Work Location: In person

Brandix Soft

Brandix Soft is a leading digital solutions company providing premium services in SEO, Web Development, and Digital Advertising to businesses across the UK and US. We serve high-value clients and enterprise-level accounts, helping them scale through technical excellence and superior customer support.We are expanding our Client Support Team and are looking for confident, articulate, and customer-focused individuals who thrive in fast-paced, service-oriented environments.As a Client Support Representative, you will handle outbound and inbound support calls, manage client inquiries, and deliver exceptional service experiences. You will play a key role in driving customer satisfaction, supporting technical optimizations, and contributing to upsell opportunities.Key Responsibilities1. Client Support &amp; Communication<ul><li>Make 50&ndash;75 professional outbound support and follow-up calls daily</li><li>Address client inquiries, technical concerns, and service optimizations</li><li>Maintain high levels of client satisfaction with a consultative support approach</li><li>Accurately document all client interactions in the CRM system</li></ul>Performance Targets &amp; Service Quality<ul><li>Maintain a minimum of 60 quality calls per day</li><li>Achieve an 85%+ first-call resolution rate</li><li>Maintain a 4.8+ average customer satisfaction rating</li><li>Ensure compliance with service protocols and brand communication standards</li></ul>Upselling &amp; Client Education<ul><li>Identify 3&ndash;5 upsell opportunities weekly (bonus-eligible)</li><li>Proactively inform clients about additional services and performance upgrades</li><li>Support revenue generation by promoting relevant service enhancements</li></ul>Candidate RequirementsEssential Qualifications<ul><li>Minimum 6 months of call center experience (international campaigns preferred)</li><li>Fluent spoken and written English (neutral accent preferred)</li><li>Proficiency in CRM systems (e.g., HubSpot, Salesforce) and MS Office tools</li></ul>Core Skills<ul><li>Strong active listening and problem-solving skills</li><li>Professional phone presence and emotional intelligence</li><li>Ability to meet performance metrics in a fast-paced environment</li></ul>Preferred Attributes<ul><li>1+ year of experience supporting UK/US-based clients</li><li>Basic understanding of digital marketing services (SEO, PPC, Web)</li></ul>Work Schedule<ul><li>UK Shift: 1:00 PM &ndash; 10:00 PM (Monday to Friday)</li><li>US Shift: 6:00 PM &ndash; 3:00 AM (Monday to Friday)</li><li>Work Type: On-site only (no remote option)</li></ul>Compensation &amp; Benefits<ul><li>Competitive base salary (up to Rs. 75,000/month based on experience)</li><li>Performance bonuses for successful upsells and KPIs</li><li>Defined career progression path (Team Lead, Account Manager roles)</li><li>Work with global clients, including Fortune 500 and high-growth companies</li><li>Modern office space located in Gulberg, Lahore's commercial hub</li></ul>How to ApplySubmit your updated resume (highlighting relevant customer service experience) through Indeed or send directly to: Email: hrsales@brandixsoft.com WhatsApp: +92 325 5599973Office Location: Al Hafeez Shopping Mall, Gulberg III, LahoreNote: This is a full-time, on-site role. Only candidates based in Lahore will be considered. Only shortlisted applicants will be contacted.Job Type: Full-timePay: Up to Rs70,000.00 per monthExperience:<ul><li>international cold calling : 1 year (Required)</li></ul>Language:<ul><li>English Fluently (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In personApplication Deadline: 05/09/2025

Calling Agent Female (US)

HR Ways

About the job Customer Support RepresentativeReact DeveloperClient company introduction:&#65279;&#65279;Our client is a leading data and research company empowering informed decisions in Pakistani markets through unbiased insights, advanced platforms, and tailored solutions.Job Description:We are looking for a dedicated and proactive Customer Support Representative to join our team. The ideal candidate will be responsible for providing timely and accurate support to our users and addressing queries related to all our products. You will serve as the first point of contact for users, ensuring a positive customer experience and contributing to overall customer satisfaction.Key Responsibilities:<ul><li>Respond promptly to user inquiries via email, chat, or phone.</li><li>Provide accurate information and guidance regarding all company products and services.</li><li>Troubleshoot and resolve basic user issues or escalate complex issues to the appropriate team.</li><li>Maintain a detailed record of customer interactions and feedback.</li><li>Identify recurring issues and provide suggestions for process improvements.</li><li>Ensure a high level of user satisfaction through professional and courteous communication.</li><li>Respond promptly and professionally to customer inquiries via email, chat, or phone.</li><li>Provide accurate information and guidance regarding all company products and services.</li><li>Troubleshoot and resolve basic user issues or escalate complex issues to the appropriate team.</li><li>Document and track customer interactions, issues, and resolutions in the CRM system.</li><li>Identify recurring issues and suggest improvements to processes, products, or services.</li><li>Assist in onboarding new users and guiding them through product usage.</li><li>Follow up with customers to ensure their issues are fully resolved and they are satisfied.</li><li>Collaborate with internal teams (product, operations, technical) to resolve user problems quickly.</li><li>Maintain up-to-date knowledge of all products, services, and company policies.</li><li>Provide feedback to management regarding customer pain points, trends, and opportunities for improvement.</li><li>Contribute to building knowledge base articles, FAQs, and support documentation.</li></ul>Required Skills:<ul><li>&#65279;Bachelors degree in Business, Communications, or a related field (or equivalent experience).</li><li>Excellent communication skills with the ability to explain complex information clearly.</li><li>Strong problem-solving mindset with attention to detail.</li><li>Empathetic and patient, able to handle customer queries professionally.</li><li>Quick learner, adaptable, and willing to take initiative.</li><li>Ability to manage multiple tasks efficiently in a fast-paced environment.</li><li>Collaborative team player with a customer-first attitude.</li><li>0 - 1 year of experience in customer support or a related field.</li></ul>EducationBachelors degree in Computer Science or related field (or equivalent industry experience)Job Details:Experience: 0 to 1 yearsWork Timings : 09:00 am to 6:00 pm&#65279;Work Days: Monday to Friday&#65279;Location: Lahore, PakistanAbout HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.Job Type: Full-timePay: Rs60,000.00 per monthWork Location: In person

Sispn Technology

Job Description:SISPN is looking for a Customer Support Representative for it's international students, it's neither a sales nor a targeted based job, candidate must be fluent in English with good communication skills. Initial training will be provided by the supervisor of the department.Job Details:Job Type: On-SiteTiming: Night ShiftLocation: KarachiWorking days: 5(Sat and Sun off)Required Skills:* Fluency in English* Client/customer dealing skills* Good written and verbal communication skills* Emailing skillsWhy SISPN?In SISPN, managers and their employees trust and respect each other and have a shared commitment to both individual and company success.We care about and support our employees while also challenging them to grow with the company.Supporting our best with:* Food* Emergency Medical* Annual increment* Annual paid leaves* Picnic tour* Other benefits as per policy.Who We Are?SISPN provides best online Quran classes which is a fantastic and standard online tutoring academy for both children and adults that teaches the Quran and fundamental Islamic principles.#Hiring #OpenToWork #Job #CustomerSupport #ColdCalling #WarmCalling #jobsearch #Call_Center #InternationalSales #Career #Ibex #USCallingJob Type: Full-timeApplication Question(s):<ul><li>What's your level of English Spoken Language</li><li>What's Your Current/Last Salary?</li><li>What's Your Expected Salary?</li></ul>Work Location: In person

Customer Support

Potato Logics

Job Title: Customer Support RepresentativeJob Summary: Seeking a friendly and efficient Customer Support Representative to assist customers via phone, email, and chat. Responsibilities include resolving inquiries, troubleshooting issues, and ensuring customer satisfaction.Responsibilities:<ul><li>Respond to customer inquiries promptly and courteously</li><li>Provide accurate information and assistance</li><li>Handle complaints professionally and escalate as needed</li><li>Document interactions and maintain records</li><li>Stay updated on product features and policies</li></ul>Qualifications:<ul><li>Previous customer service experience preferred</li><li>Strong communication and problem-solving skills</li><li>Familiarity with CRM systems</li><li>Empathetic and customer-focused attitude</li></ul>Join our team and help us provide exceptional service to our customers. Submit your resume today.Location: Johar town, LahoreSalary package: Market competitiveEmail: hratpotato@gmail.comMale &amp; female both can apply Job Type: Full-timePay: Up to Rs30,000.00 per monthWork Location: In person

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