client support representative

Deskfrnd

About the RoleDeskFrnd is hiring a Client Support Representative for a UK-based legal client project. This role supports a UK law firm and focuses on legal file opening, ongoing file administration, and file closing processes, while maintaining high standards of accuracy, professionalism, and confidentiality.You will act as a key coordination point between clients, the internal administration team, and overseas stakeholders to ensure matters are opened correctly, progressed smoothly, and closed in line with UK legal procedures and service level agreements.What We Mean by File Opening &amp; File ClosingFile Opening Includes<ul><li>Creating new legal matters in the case management system</li><li>Entering client details accurately (names, addresses, contact details)</li><li>Recording matter type (e.g. Wills, Probate, Private Client matters)</li><li>Generating initial documents such as client care letters</li><li>Reviewing instructions to ensure all required information is complete</li><li>Following correct order and internal SLAs unless priority is clearly instructed</li></ul>File Closing Includes<ul><li>Ensuring all documents are finalised and saved correctly</li><li>Updating matter status once work is completed</li><li>Confirming no pending actions remain</li><li>Archiving and closing files in line with internal procedures and data protection requirements</li></ul>Key ResponsibilitiesClient Communication &amp; Support<ul><li>Handle client enquiries with clarity, professionalism, and sensitivity</li><li>Provide accurate updates on file opening, progress, and closure</li><li>Ensure all communication meets UK legal service standards</li></ul>File Opening, Maintenance &amp; Closing<ul><li>Liaise with the administration team to manage file opening, ongoing maintenance, and closure</li><li>Ensure files are processed accurately and within defined SLAs</li><li>Maintain correct processing order unless instructed otherwise</li></ul>Documentation &amp; Case Support<ul><li>Organise, review, and maintain client documents throughout the file lifecycle</li><li>Ensure accurate data entry and document formatting</li><li>Proofread client care letters and correspondence before finalisation</li><li>Support paralegals and fee earners with administrative tasks when required</li></ul>Quality, Compliance &amp; Standards<ul><li>Uphold strict confidentiality and GDPR/data protection requirements</li><li>Ensure accuracy, consistency, and quality across all records and communications</li><li>Follow internal procedures and contribute to continuous process improvement</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree (any discipline)</li><li>Minimum 2 years&rsquo; experience in administration, client or customer support, legal support, or a similar role</li><li>Excellent written and verbal English communication skills</li></ul>Personal Attributes<ul><li>Professional, calm, and client-focused</li><li>Proactive and reliable</li><li>Able to work independently and within a team</li><li>Comfortable working in a compliance-driven environment</li></ul>What We Offer<ul><li>Competitive salary</li><li>Full training on workflows and processes</li><li>Professional and supportive working environment</li></ul>Walk-In Interviews (Fast Hiring Process)We are conducting walk-in interviews for immediate hiring. Due to urgency, no telephonic interviews will be conducted.Candidates are encouraged to visit the office directly for a quick assessment and interview.Location: Allama Iqbal Town, Lahore Timings: 1:00 PM &ndash; 5:00 PM (Monday to Wednesday) 15th Dec - 17th Dec Contact: +92 321 5424142, please contact to aquire locationJob Type: Full-timePay: Rs75,000.00 - Rs90,000.00 per monthWork Location: In person

Client Support Representative

StudyWise

<div>
 The Chat Support Representative will be responsible for managing online communication with clients, providing accurate information about visa services, and assisting in scheduling consultations with Visa Experts. This role focuses on delivering excellent customer service through chat platforms, ensuring clients receive timely, clear, and professional responses throughout their immigration journey.
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
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 Respond to client inquiries via chat regarding visa options, eligibility, and services offered.
 
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 Schedule consultations with Visa Experts based on client needs and availability.
 
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 Serve as the first point of contact for clients seeking immigration advice.
 
 </li>
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 Guide clients on required documents, timelines, and consultation procedures.
 
 </li>
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 Relay relevant client information to advisors to ensure well-prepared meetings.
 
 </li>
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 Maintain smooth communication between clients and the immigration advisory team.
 
 </li>
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 Provide high-quality, empathetic customer support and resolve client concerns efficiently.
 
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 <li>
 Follow up with clients to confirm appointments and provide post-consultation assistance.
 
 
 
 
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 </ul>
 Requirements
 
 
 
 
 
 Requirements:
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in business, communication, or a related field.
 
 
 
 Experience:
 
 
 
 
 <ul>
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 0&ndash;1 year of experience in chat or customer support (experience in immigration is a plus).
 
 
 
 Skills &amp; Competencies:
 
 
 
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 Strong written communication and interpersonal skills.
 
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 Excellent multitasking and time management abilities.
 
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 Attention to detail and client-focused attitude.
 
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 Basic knowledge of visa or immigration processes is an advantage.
 
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 </ul>
</div>

Chat Support Representative

iTXPROS

ITXPROS is looking for a Customer Support Representative, a customer service advisor who is often a client&rsquo;s primary point of contact. Your duties and responsibilities include answering and managing incoming calls and customer service inquiries via WhatsApp, text messages, and live chat; identifying and assessing customer needs and coordinating with your colleagues in different departments to achieve customer satisfaction.Job Title: Customer Support RepresentativeJob Type: Full-timeSupervisor: VP of Customer Support &ndash; Customer Support Team LeaderReporting To: VP of Customer Support &ndash; Customer Support Team LeaderPlace of Performance: Office-based (New Cairo).About our company:ITXPROS is a Digital Dentistry company currently focused on implant-guided surgery.We are based in the United States and operating from Cairo, Egypt. The company specializes in Implant Treatment planning &amp; CAD/CAM designing to help dentists and dental labs with their surgical &amp; dental procedures, so we all work to draw a perfect smile on each patient!At ITXPROS, we are family, team &amp; partners. We believe amazing things can happen when we work together in an environment where everyone feels a true sense of belonging and their ideas are heard. Join us and help make an impact on the future.Responsibilities:<ul><li>Respond to inquiries &ndash; over the phone, via email, and through the live chat from the staff and clients.</li><li>Follow up on missing items required for the progression of client orders (cases).</li><li>Make outbound calls depending on client case requirements.</li><li>Build a strong relationship with clients to ensure their satisfaction.</li><li>Follow up with clients on surgeries and cases after fulfillment.</li><li>Upload files needed for cases from clients&rsquo; PCs.</li><li>Basic Troubleshooting of planning software.</li><li>Monitor case flow and identify show stoppers.</li><li>Communicate client needs to the corresponding teams.</li><li>Report any issues found by analyzing the workflow, aiming for enhancements.</li><li>Learn and understand the products and services that the company provides.</li><li>Learn and understand our internal workflow and case life cycle in detail.</li><li>Document useful information about technical issues and important insights that could be gathered from discussions with clients.</li><li>Share feature requests and effective workarounds with team members</li><li>Inform customers about new features and functionalities</li><li>Train clients on the company&rsquo;s workflow and digital tools.</li></ul>Qualifications and Skills:<ul><li>Fluency in spoken and written English is a must.</li><li>Bachelor&rsquo;s Degree.</li><li>1+ Experience in a Customer Support Role.</li><li>Military service exemption or completion.</li><li>Time management skills.</li><li>Excellent communication skills.</li><li>Multitasking.</li><li>Attention to detail.</li><li>Outgoing and proactive qualities.</li><li>Punctuality.</li><li>Basic computer and Microsoft Office knowledge.</li></ul>Benefits:<ul><li>Salary, uncapped commissions, and annual bonuses are paid in US dollars.</li><li>Medical and social insurance.</li><li>Annual Gym Membership (Gold's Gym).</li><li>Culture - Casual work environment.</li><li>Being part of a family of exceptionally talented people.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: E&pound;16,600.00 - E&pound;21,500.00 per month

Customer Support Expert

RestHero.io

Overview We are seeking a Customer Support Representative to assist customers with inquiries, troubleshoot issues, and provide outstanding service. You will handle customer interactions via phone, email, and chat while maintaining a high level of professionalism. Strong communication skills and experience with CRM tools like Salesforce or Zendesk are required. The role involves resolving customer concerns efficiently and contributing to service improvements. Join us to enhance customer satisfaction and support our growing client base. Responsibilities <ul><li>Handle customer inquiries via phone, email, and chat with professionalism.</li><li>Troubleshoot issues and provide timely resolutions.</li><li>Resolve customer concerns efficiently and contribute to service improvements.</li><li>Utilize CRM tools (e.g., Salesforce or Zendesk) to manage customer interactions and track issues.</li></ul> Qualifications <ul><li>Strong communication skills.</li><li>Experience with CRM tools like Salesforce or Zendesk.</li><li>Ability to resolve customer concerns efficiently and professionally.</li></ul> Job details <ul><li>Seniority level: Entry level</li><li>Employment type: Full-time</li><li>Job function: Customer Service</li><li>Industries: IT Services and IT Consulting</li></ul>

Customer Support Representative

Procore

<div><h1 class="jobSectionHeader">Job Ad</h1>
We&rsquo;re looking for a Customer Support Representative to join Procore&rsquo;s Customer Support department. In this role, you&rsquo;ll utilize your strong problem-solving and people skills to support a product that impacts how communities&rsquo; hospitals, homes, sports stadiums, and schools worldwide are built. You will help save our customers time and resources via first-contact resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.
As a Customer Support Representative, you&rsquo;ll partner with Subject Matter Experts and internal departments to resolve customer problems and manage cases to the point of resolution. Use your troubleshooting, communication, and multitasking skills to deliver a best-in-class customer experience across telephone, chat, and email channels. This is an exciting opportunity to join our first CSR team in Cairo, Egypt, offering a launching point for a career in Custom Solutions, Documentation, Enablement, and more.
This position reports into the Senior Manager of Customer Support and will be based in our Cairo, Egypt office. We&rsquo;re looking for someone to join us immediately!
What you&rsquo;ll do:<ul>
<li>
Deliver a best-in-class customer experience by managing inquiries via telephone, chat, and email to enable customers to achieve their goals.</li>
<li>
Acquire and maintain a thorough understanding of Procore&rsquo;s business model, systems, and technologies to optimize customer usage of the software suite.</li>
<li>
Troubleshoot technical issues, diagnose root causes, and research answers to questions using established resources.</li>
<li>
Partner with internal departments to resolve complex customer problems and leverage collaboration skills to provide appropriate solutions.</li>
<li>
Maintain productivity in a high-volume, fast-paced contact center environment while adhering to assigned schedules and performance metrics.</li>
<li>
Document records and data security with consistent attention to detail and integrity.</li>
<li>
Convey Procore&rsquo;s culture and values of Openness, Optimism, and Ownership in every interaction.</li>
<li>
Seek proactive guidance from management and teammates to ensure continuous improvement and alignment.</li>
</ul>
What we&rsquo;re looking for:<ul>
<li>
1+ year of experience in a contact center or technical support environment, or 2+ years of related customer support experience.</li>
<li>
Fluent English speaker with excellent written and oral communication skills (subject to verification via assessment).</li>
<li>
Strong multitasking skills with the ability to self-manage workloads while providing extraordinary client experiences.</li>
<li>
Critical thinking abilities to assess issues, provide proactive advice, and efficiently escalate cases when appropriate.</li>
<li>
Reliable self-starter with excellent attendance, time management skills, and an eagerness to learn quickly.</li>
<li>
Ability to communicate optimistically and professionally with clients, maintaining poise under pressure.</li>
<li>
Team player mentality with an open mind and the ability to work independently in a dynamic environment.</li></ul></div>

Customer Support Representative - English

<div><h1 class="jobSectionHeader">Job Ad</h1><div>
We&rsquo;re looking for a French Customer Support Representative to join Procore&rsquo;s Customer Support department. In this role, you&rsquo;ll utilize your strong problem-solving and people skills to support a product that impacts how communities&rsquo; hospitals, homes, sports stadiums, and schools worldwide are built. You will help save our customers time and resources via first-contact resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.</div><div><div><div><div><div><div><div><div><div>

As a Customer Support Representative, you&rsquo;ll partner with Subject Matter Experts and internal departments to resolve customer problems and manage cases to the point of resolution. Use your troubleshooting, communication, and multitasking skills to deliver a best-in-class customer experience across telephone, chat, and email channels. This is an exciting opportunity to join our first CSR team in Cairo, Egypt, offering a launching point for a career in Custom Solutions, Documentation, Enablement, and more.

This position reports into the Senior Manager of Customer Support and will be based in our Cairo, Egypt office. We&rsquo;re looking for someone to join us immediately!

What you&rsquo;ll do:
<ul>
<li>Deliver a best-in-class customer experience by managing inquiries via telephone, chat, and email to enable customers to achieve their goals.</li>
<li>
Acquire and maintain a thorough understanding of Procore&rsquo;s business model, systems, and technologies to optimize customer usage of the software suite.</li>
<li>
Troubleshoot technical issues, diagnose root causes, and research answers to questions using established resources.</li>
<li>
Partner with internal departments to resolve complex customer problems and leverage collaboration skills to provide appropriate solutions.</li>
<li>
Maintain productivity in a high-volume, fast-paced contact center environment while adhering to assigned schedules and performance metrics.</li>
<li>
Document records and data security with consistent attention to detail and integrity.</li>
<li>
Convey Procore&rsquo;s culture and values of Openness, Optimism, and Ownership in every interaction.</li>
<li>
Seek proactive guidance from management and teammates to ensure continuous improvement and alignment.</li>
</ul>
What we&rsquo;re looking for:
<ul>
<li>1+ year of experience in a contact center or technical support environment, or 2+ years of related customer support experience.</li>
<li>
Professional French and English speaker with excellent written and oral communication skills (subject to verification via assessment).</li>
<li>
Strong multitasking skills with the ability to self-manage workloads while providing extraordinary client experiences.</li>
<li>
Critical thinking abilities to assess issues, provide proactive advice, and efficiently escalate cases when appropriate.</li>
<li>
Reliable self-starter with excellent attendance, time management skills, and an eagerness to learn quickly.</li>
<li>
Ability to communicate optimistically and professionally with clients, maintaining poise under pressure.</li>
<li>
Team player mentality with an open mind and the ability to work independently in a dynamic environment.</li></ul></div></div></div></div></div></div></div></div></div></div>

Customer Support Representative - French

Tayyad Packages

We are looking for a Customer Support Representative with e-commerce experience. You will be responsible for handling customer inquiries, managing orders, and ensuring smooth operations across platforms such as Amazon, eBay, Shopify stores.Since this is a client-facing role, a clear and professional English accent is critical.Important: This role requires excellent spoken English with a clear, neutral, or British accent.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and live chat with clear, courteous communication</li><li>Manage orders, including placement, tracking, and resolving issues with customers or suppliers</li><li>Monitor e-commerce platforms to ensure smooth day-to-day operations</li><li>Maintain high levels of customer satisfaction and professionalism</li></ul>Requirements<ul><li>Based in Sialkot (office-based role, not remote)</li><li>2&ndash;3 years of experience in e-commerce customer service (VA, call center, account management, ticket handling, etc.)</li><li>Fluent spoken English with a neutral or British accent</li><li>Strong written communication skills</li><li>High emotional intelligence and a customer-first approach</li><li>Familiarity with order management systems and customer service tools</li><li>Reliable, punctual, and able to manage multiple tasks effectively</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support Representative- Ecommerce

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