client support representative

HR Ways

Job Description:Hiring Customer Support Representative - Onsite in KarachiAbout Client Company:﻿Leading Software Development and IT Solution Provider in Pakistan.Job Description:Key Responsibilities:<ul><li>Respond to customer inquiries through phone, email, chat, tickets, or CRM platforms.</li><li>Understand customer concerns and provide clear, professional, and timely responses.</li><li>Guide customers through product features, account setup, login issues, service usage, and basic troubleshooting.</li><li>Maintain a positive customer experience by showing empathy, patience, and ownership.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM or support system.</li><li>Follow up with customers to ensure their issue has been resolved.</li><li>Escalate complex issues to the relevant technical, operations, or product teams.</li><li>Support onboarding of new customers and help them understand how to use the platform effectively</li></ul>Requirements:<ul><li>Excellent English communication skills (both spoken &amp; written) &ndash; mandatory</li><li>Must be fluent and able to handle different accents confidently</li><li>Experience in a software house and selling websites/mobile applications is a plus (not required)</li><li>Strong interpersonal and communication skills</li><li>Training will be provided for the right candidates.</li></ul>Other Details:Working Timings: 3:00PM -10:30PMWorking Days: Mon-Fri (Alternate Saturdays On)Work Mode: Full Time OnsiteLocation: Block 2 P.E.C.H.S., KarachiWork Location: In person

Customer Support Representative

Vidzo Royal Inn

Join Our TeamVidzo Royal Inn is looking for friendly, detail-oriented professionals to join our Customer Support team. No prior experience required — paid online training will be provided. Role: Customer Support RepresentativeKey Responsibilities<ul><li>Respond to guest and client inquiries via email, chat, and phone</li><li>Provide professional, timely, and courteous support to ensure guest satisfaction</li><li>Manage bookings, reservations, and follow-ups accurately</li><li>Maintain and update customer records in our system</li><li>Escalate issues appropriately and support daily operations</li></ul> Requirements<ul><li>Strong written and verbal communication skills</li><li>Excellent customer service and problem-solving abilities</li><li>Basic computer skills: MS Office, Google Workspace, and email</li><li>Reliable internet connection and access to a computer or smartphone</li><li>Self-motivated, organized, and able to work independently in a remote setting</li></ul> What We Offer<ul><li>Competitive pay: Up to CAD $750 per week</li><li>Paid online training and onboarding</li><li>Flexible work schedule</li><li>Career growth opportunities within Vidzo Royal Inn</li><li>100% Remote work environment</li></ul>

Theralytics

Theralytics is looking for a Customer Support Representative (remote) to join our team. In this role, you&rsquo;ll provide friendly, efficient, and knowledgeable support to ABA therapy providers using our practice management and data collection software. You'll play a key role in helping customers get the most out of our platform.Responsibilities<ul><li>Provide first-line telephone, video conferencing (Zoom), chat, and email technical support.</li><li>Accurately categorize and document all customer interactions using a ticket tracking system such as Freshdesk / Jira.</li><li>Troubleshoot issues, guide users through solutions, and escalate complex cases as needed.</li><li>Collaborate with the support and product teams to relay feedback and identify recurring issues.</li><li>Help maintain support documentation and contribute to knowledge base articles.</li><li>Stay up to date on platform updates, especially changes related to forms functionality.</li><li>Leverage internal tools, Standard Operating Procedures (SOPs), and Knowledge Base documentation to troubleshoot and resolve technical issues.</li></ul>Requirements<ul><li>1&ndash;3 years of experience as a customer service agent in technical support and/or Registered Behavior Technician within the ABA SaaS, healthcare, or technology sectors is required.</li><li>Comfortable learning new software tools and explaining technical processes to non-technical users.</li><li>Organized, detail-oriented, and able to manage multiple support requests efficiently.</li><li>Ensure compliance with security, availability, confidentiality, HIPAA, and privacy policies when handling sensitive client data.</li><li>Provide step-by-step guidance to customers, including video recordings demonstrating product use and written guides with steps and visuals</li><li>Prioritize support cases (SEV1&ndash;SEV5) and provide regular updates on open issues to ensure Service Level Agreements are met.</li></ul>Join Theralytics and help support the tools that empower ABA therapy providers to do their best work.Job Type: Full-timePay: $18.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>How many years of technical customer support experience do you have?</li><li>Why do you want to work at Theralytics?</li><li>Do you have any ABA therapy experience?</li></ul>Work Location: Remote

Customer Support Representative (Remote) - ABA Therapy Software

Notchwood Landscape

Job Overview Notchwood Landscape, a leading provider of specialised landscape design, installation, and maintenance services, is seeking a dedicated and professional Online Chat Representative to join our team. This is a full-time, fully remote position. The successful candidate will be the first point of contact for our residential and commercial clients, embodying our commitment to quality and exceptional customer satisfaction. This role offers a competitive hourly rate of $22 - $26 USD. Responsibilities * Engage with prospective and existing clients via online chat to answer inquiries promptly and professionally. * Provide detailed information regarding our full range of landscaping services, including design, installation, and maintenance programmes. * Assist clients with scheduling consultations, service appointments, and follow-ups. * Identify and assess customer needs to achieve satisfaction and generate potential sales leads. * Resolve client issues and complaints with empathy and efficiency, escalating complex cases to the relevant department when necessary. * Accurately record and maintain client interaction details in our company database. * Develop and maintain a comprehensive knowledge of the company’s services and processes. Qualifications * Demonstrable experience in a customer service, online support, or similar client-facing role. * Exceptional written communication and interpersonal skills, with impeccable grammar and attention to detail. * Strong typing proficiency and the ability to manage multiple chat conversations simultaneously. * A high degree of professionalism and a patient, customer-oriented approach. * The ability to work independently and effectively in a remote environment. * Excellent problem-solving abilities and a proactive mindset. * An interest in or prior experience within the landscaping or horticulture industry would be advantageous. Benefits * Work from the comfort of your own home with a fully remote position. * Receive a competitive hourly wage. * Opportunity to be part of a reputable company dedicated to creating beautiful outdoor spaces.

Online Chat Representative (Remote)

PowerToFly

Job Overview PowerToFly is seeking a dedicated and articulate Online Chat Support specialist to join our dynamic team. This is a Full-Time position based in New York Mills, Minnesota, United States. The successful candidate will play a crucial role in supporting our global community of over 1.1 million professionals and the organisations we partner with. At PowerToFly, we connect organisations with the AI-skilled and domain-expert talent they need to build better, more representative models. As the first point of contact for many in our diverse community, you will provide exceptional service, answer enquiries, and ensure a seamless user experience on our platform. This role offers a competitive hourly wage of $26 - $36 USD per hour. Responsibilities  <ul><li>Provide timely, professional, and accurate support to our community members and clients via live chat.</li><li>Serve as an expert on the PowerToFly platform, guiding users through features and troubleshooting issues.</li><li>Resolve user enquiries regarding our services, including talent acquisition and AI model training.</li><li>Effectively identify and escalate complex technical issues to the appropriate internal teams for resolution.</li><li>Maintain detailed and accurate records of all user interactions and feedback in our CRM system.</li><li>Contribute to our knowledge base by documenting common issues and creating helpful support articles.</li><li>Collaborate with team members to improve our support processes and overall customer satisfaction.</li><li>Uphold the professional and inclusive tone of the PowerToFly brand in all communications.</li></ul>Qualifications  <ul><li>Proven experience in a customer support, technical support, or similar client-facing role.</li><li>Exceptional written communication and interpersonal skills, with a strong command of the English language.</li><li>Excellent problem-solving skills and the ability to think critically under pressure.</li><li>Proficiency in managing multiple conversations simultaneously in a fast-paced environment.</li><li>Experience with helpdesk software (e.g., Zendesk, Intercom) and CRM systems is highly advantageous.</li><li>A high degree of empathy, patience, and a genuine desire to help others.</li><li>A strong interest in technology, artificial intelligence, and community-building is desirable.</li><li>Must be self-motivated and capable of working effectively both independently and as part of a team.</li></ul>

Online Chat Support

ChildNet Youth and Family Services

ChildNet Youth and Family Services is currently recruiting for a Client Support Services Counselor (CSSC) for our Inland Empire (IE) Behavioral Health Services program located in Palm Desert, CA.IE Behavioral Health Services provides various support services to children, their families and community-based clients. The Client Support Services Counselor (CSSC) delivers regular support services to clients in specialized placements, and families in the community, in collaboration with other members of the treatment team. The CSSC will be assigned to serve high-risk youth and work within the community, coordinating services needed to meet the needs of clients and their families. All services are provided according to county contracts and in compliance with agency policies and procedures and state requirements. Work hours may begin and end at various intervals throughout the day. Work days may include Saturdays and Sundays, and two consecutive days off during the 40 hour work week are not guaranteed. Position requirements include a work schedule not consistent with eight (8) straight scheduled hours of working time. If a business-related call is received between work functions or between intervals of working time, it is expected that an attempt will be made to return the call within 30 minutes.Example Job Responsibilities:<ul><li>Coordinate and provide services to children and adolescents under the supervision of the CSSC Supervisor or their designee. This will frequently involve one-to-one interaction with a specific client for extended periods.</li><li>Meet with clients regularly, and as often as necessary, to provide opportunities to practice new skills to support them in their home and in various community environments and situations.</li><li>Meet level of service requirements according to the needs of each child identified as requiring services on the client treatment plan.</li><li>Maintain availability for possible crisis intervention services 24 hours/day, 7 days/week.</li><li>Attend and participate in CFT, IEP, consult meetings, and other client-related meetings as part of the treatment implementation team.</li><li>Complete assessments, reports and other required paperwork for timely submission to county placing agencies.</li><li>Maintain contact notes and DMH billing documentation for each individual client.</li><li>Identify, report, and respond to extreme behavior, such as verbal aggression, biting, hitting, kicking, throwing items (e.g., food, objects, and/or bodily fluids), self-inflicted injuries, property damage, substance abuse, etc., in accordance with applicable local, state, and federal regulations and ChildNet policies and procedures.</li><li>Facilitate sessions with clients as scheduled throughout the week, minimizing missed sessions. Any missed sessions must be made up during the same week.</li><li>Attend DPSS/DMH meetings, provider meetings and other community events as a representative of the agency.</li><li>Maintain required CSSC training as outlined in the county contract.</li><li>Maintain availability to meet client needs at varying times, including evenings and weekends.</li><li>Perform any other duties as assigned.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in a social science-related field (e.g., Social Work or Social Welfare, Marriage &amp; Family Therapy, Child Psychology, Child Development, Counseling Psychology or Social Psychology, etc.) AND have at least six months of experience working with emotionally disturbed children in institutional or out-of-home care settings; OR</li><li>Associate&rsquo;s degree in a social science-related field AND at least one year of experience working with emotionally disturbed children in institutional or residential settings.</li><li>The educational requirements may be waived for CSSCs with at least two years of experience working with emotionally disturbed children or children who have a serious behavioral problem, and who demonstrate a combination of education, skills, and experience that meets the specific cultural and linguistic needs of the target population.</li><li>Ability to communicate clearly and effectively in English, both verbally and in writing.</li><li>Must have a reliable source of transportation.</li><li>Bilingual proficiency in speaking, reading, writing, and understanding Spanish is preferred, but not required.</li></ul>All offers of employment with ChildNet Youth and Family Services, Inc. are contingent upon a post-offer, pre-hire medical clearance with an occupational physical, tuberculosis screening, and a negative drug test. A criminal background clearance which consists of fingerprinting through the Dept. of Justice/FBI/Child Abuse Index Search is required. An essential function of this position does require driving. Underwriting requirements of this agency include keeping a valid California driver&rsquo;s license, valid auto liability insurance on file, and maintaining a good driving record while employed.EOE M/F/V/DHourly range; $23-$24WHO WE AREChildNet Youth &amp; Family Services, a nonprofit corporation headquartered in Long Beach, CA. We provide Counseling, Education, and In-Home Services to at-risk children. ChildNet has been at the forefront of providing innovative and quality care to thousands of children and their families for more than 55 years.OUR MISSIONTo provide safe homes, education and counseling to vulnerable children and families.OUR EMPLOYEESAre a diverse group of professionals who create a culture of caring with our clients and within the organization.WHAT WE OFFERMedical, Dental, Vision, Life, Flexible Spending Accounts, a 403b Retirement including eligibility of a discretionary employer contribution after 2 years of service, Tuition Reimbursement, Career Advancement Opportunities, Supportive Team Environment, Referral Bonus Program, Employee Recognition, along with generous sick, vacation and holiday time. ChildNet offers a hybrid work policy; eligibility is determined by business and program needs.WE MAKE A DIFFERENCE! COME AND MAKE A DIFFERENCE WITH US!Job Type: Full-timePay: $23.00 - $24.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have at least 6 months of experience working with emotionally disturbed children in an institutional setting?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: On the road

Client Support Services Counselor

E. L. Blake Corp

<div>Are you a problem-solver who thrives under pressure, takes pride in keeping critical systems operational, and wants your work to have a real-world impact? E.L. Blake Corporation is seeking a full-time System Support Representative to join our team at Joint Base Andrews, MD. If you're ready to put your technical expertise to work in a mission-focused environment where every day brings purpose, challenge, and opportunity, apply today! 
As our System Support Representative, you'll enjoy a competitive salary of $70,000-$120,000 per year along with valuable position-specific benefits, including paid travel and per diem for TDY exercises, and unique opportunities to support real-world missions and exercises. We're also proud to offer top-tier benefits and perks, including: 
<ul><li>
Comprehensive medical, dental, and vision insurance</li><li>
401(k) with company match</li><li>
Responsible Time Off (RTO)</li><li>
40 hours of paid sick leave annually</li><li>
Paid holidays</li><li>
Professional development and growth opportunities</li></ul> 
THE TYPE OF SYSTEM SUPPORT REPRESENTATIVE WE'RE LOOKING FOR 
We're searching for someone who can meet the following qualifications: 
<ul><li>
U.S. Citizenship (no dual citizenship)</li><li>
Active DoD Secret Security Clearance</li><li>
CompTIA Security+ certification (required within 6 months of hire)</li><li>
IT-related degree OR minimum of 2 years of relevant IT experience</li><li>
KC-135 support</li></ul> 
Experience supporting USAF or DoD mission planning systems, working within classified or secure environments, and/or military or aircrew experience are preferred. 
WHAT IT'S LIKE TO BE OUR SYSTEM SUPPORT REPRESENTATIVE 
This is a full-time position working Monday through Friday from 8 AM to 5 PM. 
In this role, you'll ensure the reliability and performance of mission-planning systems for critical operations. Your tasks will include updating mission planning applications, diagnosing and resolving system issues, performing updates and data loads, and maintaining operational readiness. Whether for daily operations, training exercises, or deployments, you'll play a key role in keeping essential technology functioning when it matters most. 
ABOUT E.L. BLAKE CORPORATION 
For over 12 years, E. L. Blake Inc. has delivered streamlined technical and business management solutions across the federal and public sectors. As a verified service‑disabled, veteran‑owned, small disadvantaged business, we value integrity, adaptability, and team-driven success. Our specialty lies in training management for overseas deployments, equipping mission planners and aircrew with the knowledge they need to operate effectively. When you join us, you gain far more than a job - you gain a supportive environment where your career is nurtured, your expertise is celebrated, and your contributions play a direct role in strengthening national readiness. 
Join a team where your skills support critical operations and your contributions make a difference every day. Apply now! Our initial application process is quick, easy, and completely mobile-friendly.</div>

System Support Representative

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Customer Support Representative

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Customer Support Representative (Remote) - ABA Therapy Software

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Online Chat Support

Client Support Services Counselor

System Support Representative