client support representative

DS Marketing Agency

Client Support RepresentativeCompany: Digi Sparo Job Type: Full-Time Shift Timing: Evening &amp; Night Shifts (Rotational)About Digi SparoDigi Sparo is a growing digital solutions company committed to delivering exceptional customer experiences and innovative business support services. We value teamwork, professionalism, and continuous growth.Job SummaryDigi Sparo is seeking a motivated and customer-focused Client Support Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a high level of client satisfaction. This role requires excellent communication skills and the ability to work evening and night shifts.Key Responsibilities<ul><li>Respond to client inquiries via phone, email, and chat in a professional manner</li><li>Resolve customer issues promptly while maintaining quality standards</li><li>Provide accurate information about products and services</li><li>Document customer interactions in the CRM system</li><li>Escalate complex issues to appropriate departments when necessary</li><li>Maintain client satisfaction and build positive relationships</li><li>Meet performance metrics and service level targets</li><li>Follow company policies and data protection guidelines</li></ul>Qualifications<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred)</li><li>1+ year experience in customer service or client support (preferred)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities</li><li>Basic computer proficiency</li><li>Ability to work evening and night shifts</li><li>Strong multitasking and time management skills</li></ul>Skills Required<ul><li>Active listening</li><li>Conflict resolution</li><li>Professional phone etiquette</li><li>Adaptability</li><li>Team collaboration</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary (based on experience)</li><li>Performance-based incentives</li><li>Paid training</li><li>Career growth opportunities</li><li>Supportive team environment</li></ul>Work Schedule<ul><li>Evening Shift</li><li>Night Shift</li><li>Rotational schedule as required</li></ul>Equal Opportunity EmployerDigi Sparo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: Full-timePay: Rs40,000.00 - Rs75,000.00 per monthWork Location: In person

Client Support Representative

OUTCOMES

JOB SUMMARYThe Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high volume of calls from our clients.ESSENTIAL DUTIES &amp; RESPONSIBILITIESCustomer InteractionRespond promptly and professionally to inbound calls and other communication channels. Provide accurate and relevant information to clients regarding products, programs, and services. Address client inquiries and concerns with a customer-centric approach.Issue Resolution<ul><li>Identify and troubleshoot client issues, escalating them appropriately when necessary.</li><li>Utilize a ticketing system to efficiently manage and track client concerns adhering to documentation standards.</li><li>Offer effective and timely solutions to meet client needs.</li></ul>Product Knowledge<ul><li>Maintain a comprehensive understanding of the company's products, programs, and services.</li><li>Stay informed about updates and changes in offerings to assist clients effectively.</li><li>Utilize and maintain product knowledge base.</li><li>Submit Knowledge Base articles to be verified by Senior Staff, and revise when needed per KPI.</li></ul>Process Adherence<ul><li>Adhere to standard processes and procedures in handling client interactions.</li><li>Ensure compliance with established protocols for issue resolution</li></ul>Team Collaboration<ul><li>Collaborates effectively with internal teams to gather information, resolve customer issues and enhance the overall client experience.</li><li>Communicate regularly with team members to share insights and updates.</li></ul>Documentation<ul><li>Accurately record and document client interactions and resolutions.</li><li>Keep detailed and organized records for reference and reporting purposes.</li></ul>Client Retention<ul><li>Offer alternative solutions when appropriate with the goal of retaining clients' business.</li><li>Analyze client needs and recommend relevant features to enhance their experience.</li></ul>Continued Development<ul><li>Stay current with industry information, changes, and updates to provide informed support.</li></ul>Adaptability<ul><li>Demonstrate flexibility and adaptability in a dynamic and evolving client support environment.</li></ul>Ad-hoc Support<ul><li>Assist with additional support-related tasks and participate in Ad-Hoc projects as needed.</li></ul>KNOWLEDGE &amp; REQUIREMENTS<ul><li>Experience in a technical call center environment preferred.</li><li>Certified Pharmacy Technician preferred.</li><li>Ability to handle difficult client interactions and deescalate a situation using excellent listening and communication skills to relate to the client and resolve their issue effectively.</li><li>Ability to evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic, and sequential processes to solve problems.</li><li>Communicate ideas, thoughts, and facts in writing using proper grammar, spelling, document formatting and sentence structure</li></ul>EDUCATION &amp; EXPERIENCE REQUIREMENTS<ul><li>Minimum years of work experience: 2 years</li></ul>o Experience working with healthcare professionals in a fast-paced clinical setting<ul><li>Minimum level of education or education/experience: High School Diploma</li></ul>o A minimum of a High School Diploma or G.E.D.; Preferred: A Bachelor&rsquo;s degree in arelated field from an approved and accredited college or university.Pay: $22.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) 4% Match</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul>License/Certification:<ul><li>CompTIA A+ (Preferred)</li></ul>Ability to Commute:<ul><li>Orlando, FL 32809 (Required)</li></ul>Work Location: In person

Verified Credentials

<div>Work Location: Remote Home Office
About Us
At Verified Credentials our mission is to provide a remarkable client experience with a spirit of service, commitment, and excellence in all that we do. As a leading background screening company and pioneer in the industry we have an open and inclusive company culture and welcomes applications from individuals of all backgrounds. Verified Credentials fosters and maintains a culture of active engagement and collaboration among a geographically dispersed workforce across the country who work with a high degree of autonomy. We are growing and seeking a dynamic individual who is willing to put forward and execute on new ideas. Your knowledge, skills and abilities will be valued and respected, and you will have the opportunity to make a real difference.
Primary Purpose of the Job
The service liaison between the client and Verified Credentials. Delivers exceptional client-centric service by delivering prompt and effective solutions, through clear communication, reducing the need for repeat inquiries, and striving for all support related interactions to be resolved on the first contact.
Supervisory Responsibility
Does not directly supervise team members.
Essential Duties<ul><li>
Develop and maintain positive client relationships by working as part of a team to manage inbound and outbound client calls, emails, and chat in a professional manner and per training guidelines.</li><li>
Utilize resources to personalize interactions with clients while using a proactive and positive approach.</li><li>
Respond promptly to incoming calls, voicemails, emails, and chat inquiries.</li><li>
Effectively track and disposition incoming calls, emails, and chats in the organization's CRM system.</li><li>
Resolve requests, problems, orders, and technical issues promptly and accurately to retain our clients' service and loyalty.</li><li>
Keep leadership informed of issues or inquiries that indicate potential client dissatisfaction.</li><li>
Process drug testing and health screening service orders in a compliant manner that meets or exceeds departmental standards.</li><li>
Provide additional service recommendations to existing accounts.</li><li>
Accepts coaching and feedback and takes necessary steps to improve performance through commitment to learning and growth.</li><li>
Stay informed of current policies and procedures.</li><li>
Continue professional development through ongoing training and education, along with cross training to aid other operational departments.</li><li>
Other duties as assigned.</li></ul>
Required Skills:<ul><li>
Self-motivated, eager to take initiative, and committed to delivering exceptional client experiences.</li><li>
Positive team play with excellent interpersonal skills to engage professionally with clients and business units.</li><li>
Strong written and verbal communication, problem solving, and multi-tasking abilities.</li><li>
Intermediate proficiency in Microsoft Suite with the ability to interpret reports and provide insight to clients.</li></ul>
Required Education and Experience<ul><li>
High school diploma or GED equivalent</li><li>
1-2 years' experience in client service and data entry.</li></ul>
Physical and Mental Demands<ul><li>
Maintain a professional demeanor, attitude, and appearance.</li><li>
Prolonged periods of sitting and standing at a desk and while working on a computer.</li><li>
Ability to lift up to 10 pounds on an occasional basis.</li><li>
Regular and predictable attendance.</li><li>
Regular interaction with other team members, including spontaneous and planned video meetings.</li><li>
Ability to effectively perform responsibilities under occasionally stressful situations, including meeting daily, weekly, monthly, quarterly, and/or annual standards and workload expectations.</li><li>
Ability to simultaneously manage multiple interaction channels including phone calls, emails, and chats while maintaining a high level of quality and productivity.</li><li>
Ability to work any shift and required overtime based on business needs.</li></ul>
This job description does not include the marginal functions of the job that are incidental to the performance of fundamental job duties. All duties and responsibilities, including regular and reliable attendance, are essential job functions and are a requirement. To perform this job successfully, the team member must possess the skills, aptitudes, and abilities to perform each duty proficiently, with or without reasonable accommodation. The requirements listed in this job description are the minimum levels of knowledge, skills, or abilities necessary for the job, with or without reasonable accommodation. This job description is subject to modification at any time.</div>

Experity

<div>
 Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.
 
 
 
 Experity Offers The Following
 
 
 
 <ul>
 <li>
 Benefits &ndash; Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
 </li>
 <li>
 Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
 </li>
 <li>
 Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
 </li>
 <li>
 Flexibility &ndash; Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
 </li>
 <li>
 Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
 </li>
 <li>
 Career Development &ndash; Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
 </li>
 <li>
 Team Building &ndash; We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
 </li>
 <li>
 Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.
 
 
 </li>
 </ul>
 
 Hybrid:
 
 Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work three days weekly, we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.
 
 
 
 Job Type:
 
 Full time
 
 
 
 Available Schedules
 
 
 
 <ul>
 <li>
 Monday - Friday: 9a - 5:30p
 
 
 </li>
 </ul>
 
 Compensation:
 
 Budgeted between $17 and $19.50 dependent upon applicable experience
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide front-line technical support to clients and internal stakeholders via phone, email, and chat.
 </li>
 <li>
 Manage client requests and assigned projects to successful completion.
 </li>
 <li>
 Assist client/clinical staff/peers with application training and proper use.
 </li>
 <li>
 Correctly identify and investigate application issues, research answers to guide clients through corrective steps, and follow escalation processes diligently to support service level agreements.
 </li>
 <li>
 Build trusted and reputable working relationships with clients and internal teams.\
 </li>
 <li>
 Continuously seek opportunities to improve the client experience and support processes.
 </li>
 <li>
 Utilize CRM (Salesforce) for documentation, client communication, and ticket resolution/tracking.
 </li>
 <li>
 Collaborate with peers and cross-functional teams to resolve complex or escalated issues.
 </li>
 <li>
 Troubleshoot user-reported software issues by leveraging documentation, internal tools, and curiosity-driven problem-solving.
 </li>
 <li>
 Meet or exceed individual and team performance metrics, including response time, resolution rates, and client satisfaction scores.
 </li>
 <li>
 Ability to work into a rotating shift for nights/weekends/holidays as needed, including participation in an on-call schedule.
 </li>
 <li>
 Demonstrate ownership of time management and prioritize tasks in a fast-paced, client-obsessed environment.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Experience in a medical office setting and/or experience with an Electronic Medical Record preferred
 
 
 </li>
 </ul>
 
 Skills And Qualifications
 
 
 
 <ul>
 <li>
 Possess basic computer skills - including but not limited to computer hardware, software, and operating systems.
 </li>
 <li>
 Proficient with troubleshooting common technical issues (e.g., login problems, browser settings, application errors); eager to dig into details and uncover root causes.
 </li>
 <li>
 Ability to utilize a case management tool to document and log incidents, solutions, and client interactions.
 </li>
 <li>
 Strong verbal and written communication skills with the ability to provide and explain technical concepts, guide and instruct in a user-friendly manner.
 </li>
 <li>
 Proven ability to take initiative, work independently, and proactively solve problems using available resources.
 </li>
 <li>
 Excellent organizational skills with a focus on accuracy, consistency, and follow-through.
 
 
 </li>
 </ul>
 
 Every Team Member Lives And Breathes Our Core Values
 
 
 
 <ul>
 <li>
 Team First
 </li>
 <li>
 Lift Others Up
 </li>
 <li>
 Share Openly
 </li>
 <li>
 Set and Crush Goals
 </li>
 <li>
 Delight the Client
 
 
 </li>
 </ul>
 Equal Opportunity Employer
 
 
 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
</div>

Client Support Representative I

Blitt & Gaines Law Offices

<div>
 
 Description
 
 
 
 
 Job Title:
 
 Client Services Support Representative
 
 
 
 Job Summary
 
 
 
 The Client Services Support Representative is responsible for reviewing assigned accounts and determining the next appropriate action in accordance with established processes, coding requirements, and client-specific workflows. This role focuses on handling closures, settlements, and special handling claims while ensuring accuracy, compliance, and timely completion of tasks. The representative will utilize review lists, training materials, and documented procedures to apply the correct coding mechanisms and move accounts through the proper workflow.
 
 
 The ideal candidate is detail-oriented, able to follow instructions, works well with team members, and can adapt to evolving client needs and internal process updates.
 
 
 
 Essential Duties
 
 
 
 <ul>
 <li>
 Review accounts from system queues, review lists, or task batches and determine the next appropriate action quickly and accurately.
 </li>
 <li>
 Apply proper coding and documentation based on established workflows for closures, settlements, and special-handling matters.
 </li>
 <li>
 Process settlement approvals, documentation updates, and follow-up actions within required timelines.
 </li>
 <li>
 Handle account closures, including verifying eligibility, confirming required documentation, and updating system statuses accordingly.
 </li>
 <li>
 Manage special-handling claims in accordance with client-specific instructions, escalation guidelines, and regulatory compliance.
 </li>
 <li>
 Follow documented procedures, training materials, and written instructions to apply coding and process steps consistently.
 </li>
 <li>
 Navigate multiple software systems, screens, and workflow tools efficiently.
 </li>
 <li>
 Maintain required accuracy, productivity, and quality benchmarks in a fast-paced, high-volume environment.
 </li>
 <li>
 Collaborate with internal teams, including operations, compliance, and management to resolve issues or clarify instructions.
 </li>
 <li>
 Communicate clearly with supervisors and management regarding discrepancies, challenges, or needed clarifications.
 </li>
 <li>
 Participate in team training sessions, cross-training, and process-improvement efforts as workflows evolve.
 </li>
 <li>
 Ensure all work is completed reliably, consistently, and within expected timeline.
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Abilities
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required; some college preferred.
 </li>
 <li>
 Proficiency with computers, data-entry systems, and Microsoft Office (Excel, Outlook, Word) is required.
 </li>
 <li>
 Prior experience in client services, administrative support, account review, or similar detail-oriented roles preferred.
 </li>
 <li>
 Strong reliability and consistent attendance are essential.
 </li>
 <li>
 Comfort working in a fast-paced, high-volume environment with frequent updates and process changes.
 </li>
 <li>
 Ability to learn new systems, tools, and workflows quickly and apply them with confidence.
 </li>
 <li>
 Ability to follow instructions and documented procedures precisely.
 </li>
 <li>
 Effective written and verbal communication skills.
 </li>
 <li>
 Strong organizational and time-management skills.
 </li>
 <li>
 Ability to work effectively as part of a team.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive base pay
 </li>
 <li>
 Paid Time Off (PTO) and Paid Holidays
 </li>
 <li>
 Comprehensive benefits package: Medical, Dental, Vision, Life Insurance
 </li>
 <li>
 Short-Term Disability
 </li>
 <li>
 401 (k) retirement plan
 </li>
 <li>
 Profit sharing
 </li>
 <li>
 Professional Growth and Advancement Opportunities
 
 
 </li>
 </ul>
 
 Join Our Team
 
 
 
 At Blitt &amp; Gaines, P.C., we are committed to a supportive, high-performance, and inclusive workplace. If you value consistency, accuracy, and the ability to grow within a dynamic environment, we encourage you to apply today.
</div>

Client Services Support Representative

Half Price Packaging PVT Ltd

Customer Support Representative (CSR)Location: Gulberg 3, Lahore (Onsite) Job Type: Full-Time Shift: Evening / Night Shift Available Salary: Competitive + Performance IncentivesJob Overview: We are seeking a motivated and professional Customer Support Representative (CSR) to join our growing team. The ideal candidate will have strong communication skills, the ability to handle US clients confidently, and a passion for delivering excellent customer service. This role is perfect for individuals who thrive in a fast-paced call center environment and want to grow their career.Key Responsibilities:<ul><li>Handle inbound and outbound calls with US clients professionally</li><li>Provide accurate information and resolve customer concerns</li><li>Maintain positive client relationships</li><li>Meet quality and performance targets</li><li>Document call details and follow company processes</li></ul>Requirements:<ul><li>Minimum 1 year experience in customer support or call center role</li><li>Excellent English speaking and listening skills</li><li>Strong communication and problem-solving ability</li><li>Professional attitude and team mindset</li><li>Ability to work evening/night shifts</li></ul>What We Offer:<ul><li>Competitive salary + incentives</li><li>Career growth opportunities</li><li>Professional work environment</li><li>Skill development and training</li></ul>If you are confident, customer-focused, and ready to grow, we encourage you to apply and become part of our dynamic team.Job Type: Full-timePay: Rs40,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Support Representative (CSR)

Telemarketing

A Customer Service Representative is responsible for assisting customers with inquiries, resolving complaints, and providing information about products or services. The role focuses on delivering a positive customer experience and maintaining customer satisfaction.Position: Call Center Executive &mdash; Client Support Role (No Sales Targets)Job Responsibilities:<ul><li>Handle inbound and outbound client calls in a professional manner</li><li>Provide accurate information and resolve client queries</li><li>Deliver high-quality customer support and service</li><li>Maintain proper call records and follow-up notes</li><li>Coordinate with internal teams when needed</li><li>Ensure a positive client experience on every interaction</li></ul>Why Join Us:<ul><li>No sales targets or pressure</li><li>Client support focused position</li><li>Fixed salary plus uncapped commissions</li><li>Daily and weekly performance incentives</li><li>Positive and collaborative work culture</li><li>Training and skill development programs</li><li>Career growth opportunities</li><li>Flexible working options</li></ul>Requirements:<ul><li>Good verbal communication skills</li><li>Customer-focused attitude</li><li>Basic computer knowledge</li><li>Ability to handle calls with patience and clarity</li><li>Call center or customer service experience is a plus, but not required</li></ul>Fixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you live in or near by Gulistan-e-Johar/Gulshan-e-Iqbal?</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Client Support Associate | Customer Service-(Part Time)

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Client Support Representative

Client Support Representative

Client Support Representative

Client Support Representative I

Client Services Support Representative

Customer Support Representative (CSR)

Client Support Associate | Customer Service-(Part Time)