client support representative

OUTCOMES

<div>JOB SUMMARY (updated February 2024)
The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high volume of calls from our clients.
ESSENTIAL DUTIES &amp; RESPONSIBILITIES
Customer Interaction
<ul><li>Respond promptly and professionally to inbound calls and other communication channels.
</li><li>Provide accurate and relevant information to clients regarding products, programs, and services.
</li><li>Address client inquiries and concerns with a customer-centric approach.
</li></ul>Issue Resolution
<ul><li>Identify and troubleshoot client issues, escalating them appropriately when necessary.
</li><li>Utilize a ticketing system to efficiently manage and track client concerns adhering to documentation standards.
</li><li>Offer effective and timely solutions to meet client needs.
</li></ul>Product Knowledge
<ul><li>Maintain a comprehensive understanding of the company's products, programs, and services.
</li><li>Stay informed about updates and changes in offerings to assist clients effectively.
</li><li>Utilize and maintain product knowledge base</li><li>
Submit Knowledge Base articles to be verified by Senior Staff, and revise when needed per KPI.</li></ul>
Process Adherence
<ul><li>Adhere to standard processes and procedures in handling client interactions.
</li><li>Ensure compliance with established protocols for issue resolution.
</li></ul>Team Collaboration
<ul><li>Collaborates effectively with internal teams to gather information, resolve customer issues and enhance the overall client experience.
</li><li>Communicate regularly with team members to share insights and updates.
</li></ul>Documentation
<ul><li>Accurately record and document client interactions and resolutions.
</li><li>Keep detailed and organized records for reference and reporting purposes.
</li></ul>Client Retention
<ul><li>Offer alternative solutions when appropriate with the goal of retaining clients' business.
</li><li>Analyze client needs and recommend relevant features to enhance their experience.
</li></ul>Continued Development
<ul><li>Stay current with industry information, changes, and updates to provide informed support.
</li></ul>Adaptability
<ul><li>Demonstrate flexibility and adaptability in a dynamic and evolving client support environment.
</li></ul>Ad-hoc Support
<ul><li>Assist with additional support-related tasks and participate in Ad-Hoc projects as needed.
</li></ul>KNOWLEDGE &amp; REQUIREMENTS<ul><li>
Experience in a technical call center environment preferred.
</li><li>Certified Pharmacy Technician preferred.
</li><li>Ability to handle difficult client interactions and deescalate a situation using excellent listening and communication skills to relate to the client and resolve their issue effectively.
</li><li>Ability to evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic, and sequential processes to solve problems.
</li><li>Communicate ideas, thoughts, and facts in writing using proper grammar, spelling, document formatting and sentence structure.
</li></ul>EDUCATION &amp; EXPERIENCE REQUIREMENT
<ul><li>Minimum years of work experience: 2 years
<ul><li>Experience working with healthcare professionals in a fast-paced clinical setting preferred
</li></ul></li><li>Minimum level of education or education/experience: High School Diploma
<ul><li>A minimum of a High School Diploma or G.E.D.; Preferred: A Bachelor&rsquo;s degree in a related field from an approved and accredited college or university.
</li></ul></li></ul>PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
<ul><li>Frequent sitting in stationary position at a desk
</li><li>Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
</li><li>Occasional twisting of body
</li><li>Occasional reaching by extending hands and arms in any direction
</li><li>Occasional lifting, pulling, or pushing
</li><li>Uses of basic office equipment within corporate and home office environment. Will be filing (lifting, reaching, bending) and possibly lifting boxes, up to 10 lbs.
</li><li>This position works in an office environment with moderate noise, including some work situations that could present repetitive muscular and vision strain.
</li></ul>What&rsquo;s In It For You?<ul><li>
Medical, Dental and Vision Plans</li><li>
Voluntary Benefits</li><li>
HSA &amp; FSA</li><li>
Fertility &amp; Family Planning Benefits</li><li>
Paid Parental Leave</li><li>
Adoption Assistance Program</li><li>
Employee Resource Groups</li><li>
Flex PTO for Exempt Associates &amp; up to 15 PTO days in first year of employment for non-exempt associates</li><li>
11 Paid Holidays</li><li>
Corporate Wellness Program</li><li>
401k Employer Match &amp; Roth Option Available &ndash; immediate eligibility</li></ul></div>

Client Support Rep Technical

StudyWise

<div>
 The Chat Support Representative will be responsible for managing online communication with clients, providing accurate information about visa services, and assisting in scheduling consultations with Visa Experts. This role focuses on delivering excellent customer service through chat platforms, ensuring clients receive timely, clear, and professional responses throughout their immigration journey.
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Respond to client inquiries via chat regarding visa options, eligibility, and services offered.
 
 </li>
 <li>
 Schedule consultations with Visa Experts based on client needs and availability.
 
 </li>
 <li>
 Serve as the first point of contact for clients seeking immigration advice.
 
 </li>
 <li>
 Guide clients on required documents, timelines, and consultation procedures.
 
 </li>
 <li>
 Relay relevant client information to advisors to ensure well-prepared meetings.
 
 </li>
 <li>
 Maintain smooth communication between clients and the immigration advisory team.
 
 </li>
 <li>
 Provide high-quality, empathetic customer support and resolve client concerns efficiently.
 
 </li>
 <li>
 Follow up with clients to confirm appointments and provide post-consultation assistance.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 
 Requirements:
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in business, communication, or a related field.
 
 
 
 Experience:
 
 
 
 
 <ul>
 <li>
 0&ndash;1 year of experience in chat or customer support (experience in immigration is a plus).
 
 
 
 Skills &amp; Competencies:
 
 
 
 </li>
 <li>
 Strong written communication and interpersonal skills.
 
 </li>
 <li>
 Excellent multitasking and time management abilities.
 
 </li>
 <li>
 Attention to detail and client-focused attitude.
 
 </li>
 <li>
 Basic knowledge of visa or immigration processes is an advantage.
 
 </li>
 </ul>
</div>

Chat Support Representative

RestHero.io

Overview We are seeking a Customer Support Representative to assist customers with inquiries, troubleshoot issues, and provide outstanding service. You will handle customer interactions via phone, email, and chat while maintaining a high level of professionalism. Strong communication skills and experience with CRM tools like Salesforce or Zendesk are required. The role involves resolving customer concerns efficiently and contributing to service improvements. Join us to enhance customer satisfaction and support our growing client base. Responsibilities <ul><li>Handle customer inquiries via phone, email, and chat with professionalism.</li><li>Troubleshoot issues and provide timely resolutions.</li><li>Resolve customer concerns efficiently and contribute to service improvements.</li><li>Utilize CRM tools (e.g., Salesforce or Zendesk) to manage customer interactions and track issues.</li></ul> Qualifications <ul><li>Strong communication skills.</li><li>Experience with CRM tools like Salesforce or Zendesk.</li><li>Ability to resolve customer concerns efficiently and professionally.</li></ul> Job details <ul><li>Seniority level: Entry level</li><li>Employment type: Full-time</li><li>Job function: Customer Service</li><li>Industries: IT Services and IT Consulting</li></ul>

Customer Support Representative

TopSpot Media

Job Title: Customer Support Representative Job Type: Full-timeJob OverviewWe are looking for a motivated and confident Customer Support Representative (Female preferred) to join our team. The selected candidate will be responsible for generating qualified leads through cold calling, email outreach, and consistent follow-ups. She will also play a key role in arranging meetings with corporate clients and supporting the sales team. This position requires excellent communication skills, strong convincing abilities, and the capability to build long-lasting professional relationships.Key Responsibilities<ul><li>Generate new business leads through cold calling, email campaigns, and timely follow-ups.</li><li>Identify, qualify, and nurture potential clients to create new business opportunities.</li><li>Maintain an organized pipeline of prospects and regularly update CRM/records.</li><li>Schedule and coordinate meetings between prospects and the sales team.</li><li>Achieve monthly lead-generation and performance targets.</li><li>Research and identify potential markets, industries, and decision-makers.</li><li>Build rapport and maintain strong professional relationships with prospects.</li><li>Gather client feedback to support sales and marketing strategies.</li></ul>Requirements<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred).</li><li>Experience: 2&ndash;3 years of experience in lead generation, telemarketing, or inside sales.</li><li>Excellent verbal and written communication skills.</li><li>Strong convincing and negotiation abilities with corporate clients.</li><li>Goal-driven, proactive, and capable of meeting targets.</li><li>Proficiency in MS Office; experience with CRM tools is a plus.</li><li>Female candidates are strongly encouraged to apply.</li></ul>What We Offer<ul><li>Competitive salary package with performance-based incentives.</li><li>Opportunities for professional growth and career development.</li><li>A supportive, collaborative, and growth-oriented work environment.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

mahir

Mahir Company &ndash; Customer Support Representative Internship ProgramLocation: LahoreMahir Company is launching its CSR Internship Program designed to train fresh talent, provide corporate exposure, and help young professionals build strong communication and operational skills.Who Can Apply?<ul><li>Fresh graduates</li><li>Candidates with up to 6 months of experience</li><li>Passionate, energetic, and eager-to-learn individuals</li></ul>Role: Customer Support Representative (CSR)What You&rsquo;ll Learn:<ul><li>Customer communication &amp; coordination</li><li>Problem-solving and service handling</li><li>Operational support &amp; CRM tools usage</li><li>Professional corporate environment exposure</li></ul>Benefits:<ul><li>Monthly stipend</li><li>Certificate upon completion</li><li>Opportunity for permanent placement based on performance</li><li>On-the-job training by Mahir HR &amp; Operations teams</li></ul>How to Apply: Send your CV to: hr@mrmahir.com WhatsApp: 0301 -6169489Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Representative Internship Program

DS Ecommerce Solutions

As a Customer Support Representative, you will play a vital role in ensuring exceptional customer service and satisfaction. This position requires strong communication skills, attention to detail, and the ability to handle various customer-related tasks efficiently.Responsibilities:Verify &amp; Confirm customer orders to ensure accuracy and prevent returns &amp; chargebacks.Interact with customers through phone calls, addressing inquiries, and resolving any issues or complaints promptly.Provide effective solutions to customer queries, delivering a high level of customer satisfaction.Respond to customer comments, messages, and reviews on social media platforms in a professional and timely manner.Perform data entry tasks accurately and maintain up-to-date customer information and order details.Follow up with courier services to track orders and provide customers with timely updates.Collaborate with the team to address escalated issues and provide necessary support.Ensure adherence to company policies and procedures to maintain a high standard of customer service.Requirements:Age between 18 - 25.Minimum of 1 year of experience as a Customer Support Representative in an e-commerce or Shopify store.Excellent verbal and written communication skills in English and Urdu.Strong problem-solving skills and ability to handle customer inquiries effectively.Proficient in using customer support software, social media platforms, and basic data entry tasks.Ability to work efficiently in a fast-paced environment with attention to detail.Resides near Federal B Area, Karachi.Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

DAY TRANSLATIONS

<div>Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation, and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes. 

Position type: Full-time (40 hours per week) 
Location: Remote (worldwide) 
 
We are seeking a Customer Support Representative to handle our clients' calls and chat messages daily. As a Customer Support Representative, you will be the first to talk to our clients when they call to request service information or follow up on a project. The ideal candidate has experience in customer support and service, a bilingual background, as well as language and translation knowledge. 
Job Description: 
<ul>
<li>Answer chats, phone calls, and emails to external clients thoroughly and in a timely fashion</li>
<li>Educate clients about the costs and procedures of interpreting, translation, localization services, as well as other solutions offered by Day Translations</li>
<li>Process inbound leads and help Project Managers define the scope of projects</li>
<li>Informs clients about the current status of projects</li>
<li>Forwards information/messages from chat or phone to the appropriate departments</li>
<li>Reports activity in tracking systems and actively communicates with peers on task completion</li>
<li>Adhere to applicable policies and procedures</li>
<li>Documentation and other side tasks assigned</li></ul> 


Requirements:
<ul>
<li>Proven experience in customer support or customer service</li>
<li>Capacity to handle incoming calls from clients during their complete shifts</li>
<li>Advanced verbal and written communication skills in English (Native or C1). Additional languages are a plus.</li>
<li>Knowledge of the translation industry is a plus, but not required</li>
<li>Excellent cross-cultural and interpersonal communication skills</li>
<li>Strong sense of professionalism and politeness</li></ul> 


To be considered for this position, you&rsquo;ll need to: 
<div>
<ul><li>Submit your application.</li></ul>
<ul><li>Complete the Emotional Intelligence and Wonderlic assessment after submitting your application.</li></ul> 
</div>
Both steps are required to move forward in the evaluation process. 
 
Please note: Candidates may be asked to complete a background check before hiring 
All the application questions are mandatory. If any of the questions do not have a full answer, the application may be disqualified, or the candidate might be contacted for the responses.</div>

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