client support representative

Davenport & Company

<div><div>CLIENT SUPPORT REPRESENTATIVE</div>
<div></div><div>Location: Richmond, VA
</div><div>Department: Client Services</div>
<div></div><div>OVERVIEW:
</div><div>This full time, non-exempt position will primarily provide administrative, technical and sales support for the investment department including assignments to assist our internal and external clients.</div>
<div></div><div>RESPONSIBILITIES:</div>
<div>Responsibilities include, but are not limited to:</div>
<ul><li>Answering phones on a client service desk</li>
<li>Providing backup on the reception desk</li>
<li>Helping clients to understand and log in to their Davenport Online accounts</li>
<li>Assisting with all forms of account paperwork</li>
<li>Following compliance policies and industry regulations</li>
<li>Processing mail merges</li>
<li>Working with internal service departments including Operations, New Accounts, Portfolio Services, Financial Services, and Research, among others</li>
<li>Assisting Financial Advisors with Client Reports, Salesforce, Quote Screen Support, Research Reports, and other items as needed</li>
<li>Travel may be required on occasion</li>
</ul>
<div></div><div>QUALIFICATIONS:</div>
<ul><li>College degree and/or related industry experience</li>
<li>Series 7 and 66 licenses must be obtained within 1 year of date of hire</li>
<li>Highly motivated with positive and professional demeanor</li>
<li>Excellent communication and customer service skills</li>
<li>Extremely well-organized, detail oriented and accurate; must be able to multi-task and meet deadlines</li>
<li>Proficiency in Microsoft Outlook, Word, and Excel</li>
<li>Flexibility to perform a variety of tasks as business needs change within the department</li>
<li>Ability to learn and master computer programs that house customer data</li>
<li>Ability to understand and adhere to industry rules and regulations</li>
<li>Basic bookkeeping skills and record keeping ability</li>
</ul>
<div></div><div>SALARY &amp; BENEFITS:</div>
<div>We offer a competitive salary and excellent benefit program, including safe harbor 401(k) contribution, profit sharing plan, disability and life insurance, high deductible health plan with an HSA, an on-site Health Center, Paid Time Off and elective dental benefits. We offer wellness programs and support a friendly and collegial culture, with company sponsored volunteer opportunities during business hours. After a training period of 6 months and becoming an expert in the position, one fully remote working from home day per week is offered. (This is allowed unless business needs or travel needs is required.)</div>
<div></div><div>DAVENPORT IS AN EQUAL OPPORTUNITY EMPLOYER</div>
<div>Davenport &amp; Company LLC provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.</div></div>

Client Support Representative

Vantage Soft Private Limited

We are seeking a highly professional and experienced Customer Support Representative for inbound and outbound calls. The ideal candidate will be fluent in English, possess a clear British accent, and demonstrate exceptional communication and customer service skills. This role requires a proactive, punctual, and detail-oriented individual who can effectively handle client interactions in a fast-paced environment.Key Responsibilities:<ul><li>Handle inbound and outbound calls with professionalism and accuracy</li><li>Maintain a high level of customer satisfaction through effective communication</li><li>Ensure timely and accurate documentation of customer interactions</li><li>Adhere to company protocols and quality standards</li><li>Collaborate with the team to continuously improve service delivery</li></ul>Qualifications &amp; Requirements:<ul><li>Minimum Education: Bachelor&rsquo;s Degree</li><li>Experience: 1.5 to 2 years in a similar role</li><li>Language Proficiency: Fluent English with a British accent</li><li>Excellent written and verbal communication skills</li><li>Strong interpersonal skills and professional demeanor</li><li>High level of punctuality and commitment</li></ul>Working Hours:Monday to Friday &ndash; 12:30 PM to 9:30 PM (PKT)LocationOffice 509&ndash;511, NASTP, Old Airport Rd, Chaklala Cantt., RawalpindiWe offer a dynamic work environment with the opportunity to work on international projects and grow professionally. If you meet the above criteria and are committed to delivering exceptional customer service, we look forward to receiving your application.Job Type: Full-timePay: Up to Rs65,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>call centre: 2 years (Preferred)</li></ul>Language:<ul><li>Fluent English (British Accent) (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

Client Support Representative (English Fluent)

Experity

<div>
 Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.
 
 
 
 Experity Offers The Following
 
 
 
 <ul>
 <li>
 Benefits &ndash; Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
 </li>
 <li>
 Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
 </li>
 <li>
 Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
 </li>
 <li>
 Flexibility &ndash; Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
 </li>
 <li>
 Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
 </li>
 <li>
 Career Development &ndash; Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
 </li>
 <li>
 Team Building &ndash; We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
 </li>
 <li>
 Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.
 
 
 </li>
 </ul>
 
 Hybrid:
 
 Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work three days weekly, we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.
 
 
 
 Job Type:
 
 Full time
 
 
 
 Available Schedules
 
 
 
 <ul>
 <li>
 Tuesday - Friday 8a - 4:30p; Saturday 10:30a - 7
 </li>
 <li>
 Sunday 9a - 5:30p; Monday - Thursday 7a - 3:30p
 
 
 </li>
 </ul>
 
 Compensation:
 
 Budgeted between $17 and $19.50 dependent upon applicable experience.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide front-line technical support to clients and internal stakeholders via phone, email, and chat.
 </li>
 <li>
 Manage client requests and assigned projects to successful completion.
 </li>
 <li>
 Assist client/clinical staff/peers with application training and proper use.
 </li>
 <li>
 Correctly identify and investigate application issues, research answers to guide clients through corrective steps, and follow escalation processes diligently to support service level agreements.
 </li>
 <li>
 Build trusted and reputable working relationships with clients and internal teams.\
 </li>
 <li>
 Continuously seek opportunities to improve the client experience and support processes.
 </li>
 <li>
 Utilize CRM (Salesforce) for documentation, client communication, and ticket resolution/tracking.
 </li>
 <li>
 Collaborate with peers and cross-functional teams to resolve complex or escalated issues.
 </li>
 <li>
 Troubleshoot user-reported software issues by leveraging documentation, internal tools, and curiosity-driven problem-solving.
 </li>
 <li>
 Meet or exceed individual and team performance metrics, including response time, resolution rates, and client satisfaction scores.
 </li>
 <li>
 Ability to work into a rotating shift for nights/weekends/holidays as needed, including participation in an on-call schedule.
 </li>
 <li>
 Demonstrate ownership of time management and prioritize tasks in a fast-paced, client-obsessed environment.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Experience in a medical office setting and/or experience with an Electronic Medical Record preferred
 
 
 </li>
 </ul>
 
 Skills And Qualifications
 
 
 
 <ul>
 <li>
 Possess basic computer skills - including but not limited to computer hardware, software, and operating systems.
 </li>
 <li>
 Proficient with troubleshooting common technical issues (e.g., login problems, browser settings, application errors); eager to dig into details and uncover root causes.
 </li>
 <li>
 Ability to utilize a case management tool to document and log incidents, solutions, and client interactions.
 </li>
 <li>
 Strong verbal and written communication skills with the ability to provide and explain technical concepts, guide and instruct in a user-friendly manner.
 </li>
 <li>
 Proven ability to take initiative, work independently, and proactively solve problems using available resources.
 </li>
 <li>
 Excellent organizational skills with a focus on accuracy, consistency, and follow-through.
 
 
 </li>
 </ul>
 
 Every Team Member Lives And Breathes Our Core Values
 
 
 
 <ul>
 <li>
 Team First
 </li>
 <li>
 Lift Others Up
 </li>
 <li>
 Share Openly
 </li>
 <li>
 Set and Crush Goals
 </li>
 <li>
 Delight the Client
 
 
 </li>
 </ul>
 Equal Opportunity Employer
 
 
 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
</div>

Client Support Representative - Full Time - Hybrid

Logix Solutions

Job Title: Customer/Client Support RepresentativeLocation: Shahrah e Faisal, KarachiAbout the Role: We are looking for an energetic and results-driven Customer/Client Support Representative who is passionate about sales and building strong client relationships. The candidate will play a key role in expanding our client base by promoting our HR services to potential organizations.Key Responsibilities:<ul><li>Conduct cold calls to potential clients and introduce the company&rsquo;s HR services and certification programs.</li><li>Identify and approach potential clients to generate new business opportunities</li><li>Generate organic leads through multiple platforms (LinkedIn, job portals, social media, and online directories)</li><li>Send professional emails and messages to generate new business leads</li><li>Build and maintain strong relationships with prospective and existing clients</li><li>Schedule meetings with potential clients and coordinate follow-ups with leads.</li><li>Maintain accurate records of sales activities, leads, and client interactions.</li><li>Work closely with the management and internal teams to convert leads into long-term clients.</li><li>Consistently work towards achieving business development targets</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration (BBA) or a related field.</li><li>Experience Required: Minimum 6 Months</li><li>Excellent verbal and written communication skills</li><li>Confidence in cold calling and client outreach</li><li>Basic understanding of sales processes and lead generation</li><li>Candidates who can join immediately will be preferred.</li></ul>Interested candidates can DM me or share their resumes at hrs@logix-solutions.netJob Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

customer support representative

OUTCOMES

JOB SUMMARYThe Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high volume of calls from our clients.ESSENTIAL DUTIES &amp; RESPONSIBILITIESCustomer Interaction<ul><li>Respond promptly and professionally to inbound calls and other communication channels.</li><li>Provide accurate and relevant information to clients regarding products, programs, and services.</li><li>Address client inquiries and concerns with a customer-centric approach.</li></ul>Issue Resolution<ul><li>Identify and troubleshoot client issues, escalating them appropriately when necessary.</li><li>Utilize a ticketing system to efficiently manage and track client concerns adhering to documentation standards.</li><li>Offer effective and timely solutions to meet client needs.</li></ul>Product Knowledge<ul><li>Maintain a comprehensive understanding of the company's products, programs, and services.</li><li>Stay informed about updates and changes in offerings to assist clients effectively.</li><li>Utilize and maintain product knowledge base.</li><li>Submit Knowledge Base articles to be verified by Senior Staff, and revise when needed per KPI.</li></ul>Process Adherence<ul><li>Adhere to standard processes and procedures in handling client interactions.</li><li>Ensure compliance with established protocols for issue resolution</li></ul>Team Collaboration<ul><li>Collaborates effectively with internal teams to gather information, resolve customer issues and enhance the overall client experience.</li><li>Communicate regularly with team members to share insights and updates.</li></ul>Documentation<ul><li>Accurately record and document client interactions and resolutions.</li><li>Keep detailed and organized records for reference and reporting purposes.</li></ul>Client Retention<ul><li>Offer alternative solutions when appropriate with the goal of retaining clients' business.</li><li>Analyze client needs and recommend relevant features to enhance their experience.</li></ul>Continued Development<ul><li>Stay current with industry information, changes, and updates to provide informed support.</li></ul>Adaptability<ul><li>Demonstrate flexibility and adaptability in a dynamic and evolving client support environment.</li></ul>Ad-hoc Support<ul><li>Assist with additional support-related tasks and participate in Ad-Hoc projects as needed.</li></ul>KNOWLEDGE &amp; REQUIREMENTS<ul><li>Experience in a technical call center environment preferred.</li><li>Certified Pharmacy Technician preferred.</li><li>Ability to handle difficult client interactions and deescalate a situation using excellent listening and communication skills to relate to the client and resolve their issue effectively.</li><li>Ability to evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic, and sequential processes to solve problems.</li><li>Communicate ideas, thoughts, and facts in writing using proper grammar, spelling, document formatting and sentence structure</li></ul>EDUCATION &amp; EXPERIENCE REQUIREMENTS<ul><li>Minimum years of work experience: 2 years</li></ul>Pay: $22.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you able to work on site Monday-Friday from 8-5 CST?</li></ul>Experience:<ul><li>Technical support: 2 years (Preferred)</li><li>Computer literacy: 2 years (Preferred)</li></ul>Ability to Commute:<ul><li>West Des Moines, IA 50266 (Required)</li></ul>Work Location: In person

Customer Support Representative

CommerceKind

ABOUT USCommerceKind is a performance-driven Amazon growth agency helping brands scale through expert PPC management, product launches, private label expansion, and supply chain optimization. With over $750M in generated sales and $35M+ in managed ad spend, we provide end-to-end strategic support to eCommerce businesses worldwide.ROLE OVERVIEWWe are looking for a dedicated and customer-focused Customer Support Representative to assist our clients, resolve inquiries, and ensure a seamless customer experience. This role is ideal for someone who thrives in a fast-paced environment, has strong communication skills, and can handle client issues with professionalism and empathy.WORK SETUP<ul><li>Position: Customer Support Representative</li><li>Location: Paragon City, Lahore</li><li>Working Hours: 2:00 PM &ndash; 11:00 PM (Mon&ndash;Fri)</li><li>Employment Type: Full-Time</li><li>Salary: Up to PKR 120,000/month + Performance Incentives</li></ul>KEY RESPONSIBILITIES<ul><li>Provide timely and professional responses to customer inquiries via email, chat, and phone.</li><li>Resolve client issues efficiently while maintaining high customer satisfaction.</li><li>Assist with onboarding new clients and guiding them through processes.</li><li>Document and track customer interactions using CRM tools.</li><li>Collaborate with internal teams to escalate and resolve complex issues.</li><li>Maintain knowledge of company services, Amazon processes, and eCommerce solutions.</li><li>Ensure service-level agreements (SLAs) are met consistently.</li><li>Identify opportunities to improve customer support processes.</li></ul>REQUIREMENTS<ul><li>Bachelor&rsquo;s degree in Business Administration, Communication, or a related discipline.</li><li>1&ndash;3 years of experience in customer support or client services.</li><li>Strong communication, problem-solving, and interpersonal skills.</li><li>Experience with CRM tools and ticketing systems.</li><li>E-commerce or Amazon industry experience preferred.</li><li>Ability to work independently in a fast-paced environment.</li><li>Strong organizational skills and attention to detail.</li></ul>WHO THIS ROLE IS FOR<ul><li>Individuals with excellent communication and empathy skills.</li><li>Professionals who enjoy helping clients and solving problems.</li><li>Goal-oriented candidates who thrive in customer-facing roles.</li><li>Customer support professionals looking to grow within the eCommerce and Amazon services industry.</li><li>Ambitious individuals seeking long-term career growth.</li></ul>BENEFITS<ul><li>Market competitive salary.</li><li>Strong performance-based incentives.</li><li>Leave encashment.</li><li>Gratuity.</li><li>Saturday and Sunday off.</li><li>Flexible working hours.</li><li>Accommodation for relocating candidates.</li><li>Clear growth path into senior leadership.</li><li>Fast-growing Amazon-focused company.</li></ul>HOW TO APPLYSend your resume to: hr@commercekind.orgSubject line: Customer Support RepresentativeDEADLINE<ul><li>Applications will be accepted until 25 April 2026.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs130,000.00 per monthWork Location: In person

Optimer SEO

We are looking for a confident and well-spoken Customer Support Representative (Female) to join our team. The ideal candidate will be responsible for handling international clients, ensuring excellent communication, and providing high-quality customer support.This is a front-end role focused on client interaction, relationship management, and delivering a smooth customer experience.Key Responsibilities:<ul><li>Communicate with international clients via chat, email, and calls</li><li>Handle customer queries and provide timely resolutions</li><li>Maintain professional and friendly communication at all times</li><li>Build strong relationships with clients</li><li>Coordinate with internal teams when required</li><li>Ensure customer satisfaction and retention</li></ul>Requirements:<ul><li>Minimum 1 year of experience in Digital Marketing (preferred)</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Pleasant, clear, and attractive voice</li><li>Confidence in dealing with international clients</li><li>Strong interpersonal and communication skills</li><li>Ability to work in night shift (US/UK hours)</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary package</li><li>Performance-based bonuses</li><li>Career growth opportunities</li><li>Professional working environment</li></ul>How to Apply:Send your CV via WhatsApp at 0333-4900853 with the subject &quot;Customer Support Representative&quot;Job Type: Full-timePay: From Rs80,000.00 per monthWork Location: In person

Customer Support Representative (Female) (Night Shift)

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