client support representative

StudyWise

<div>
 The Chat Support Representative will be responsible for managing online communication with clients, providing accurate information about visa services, and assisting in scheduling consultations with Visa Experts. This role focuses on delivering excellent customer service through chat platforms, ensuring clients receive timely, clear, and professional responses throughout their immigration journey.
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Respond to client inquiries via chat regarding visa options, eligibility, and services offered.
 
 </li>
 <li>
 Schedule consultations with Visa Experts based on client needs and availability.
 
 </li>
 <li>
 Serve as the first point of contact for clients seeking immigration advice.
 
 </li>
 <li>
 Guide clients on required documents, timelines, and consultation procedures.
 
 </li>
 <li>
 Relay relevant client information to advisors to ensure well-prepared meetings.
 
 </li>
 <li>
 Maintain smooth communication between clients and the immigration advisory team.
 
 </li>
 <li>
 Provide high-quality, empathetic customer support and resolve client concerns efficiently.
 
 </li>
 <li>
 Follow up with clients to confirm appointments and provide post-consultation assistance.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 
 Requirements:
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in business, communication, or a related field.
 
 
 
 Experience:
 
 
 
 
 <ul>
 <li>
 0&ndash;1 year of experience in chat or customer support (experience in immigration is a plus).
 
 
 
 Skills &amp; Competencies:
 
 
 
 </li>
 <li>
 Strong written communication and interpersonal skills.
 
 </li>
 <li>
 Excellent multitasking and time management abilities.
 
 </li>
 <li>
 Attention to detail and client-focused attitude.
 
 </li>
 <li>
 Basic knowledge of visa or immigration processes is an advantage.
 
 </li>
 </ul>
</div>

Chat Support Representative

Pavago

Job Title: Customer Service Representative (CSR)
 Position Type: Full-Time, Remote
 Working Hours: U.S. client business hours (with flexibility for evenings/weekends depending on client support needs.
 
About the Role: 
Our client is seeking a Customer Service Representative (CSR) to manage inbound customer inquiries, resolve issues, and deliver a positive service experience across phone, email, and chat channels. This role requires empathy, professionalism, and the ability to handle high ticket volumes while maintaining service level agreements (SLAs). CSRs are the frontline voice of the company, ensuring every customer feels heard, supported, and satisfied.
 
Responsibilities:Customer Interaction & Resolution: 
<ul>
<li>Handle 50–100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout.</li>
<li>Respond to inquiries across channels (phone, email, live chat, social media).</li>
<li>Resolve issues on the first touch whenever possible; escalate complex cases to Tier 2 or technical teams.</li>
</ul>
Knowledge Management: 
<ul>
<li>Update internal knowledge bases and FAQs with common solutions.</li>
<li>Create and maintain response macros and templates to improve efficiency.</li>
</ul>
Ticket Management: 
<ul>
<li>Prioritize cases by urgency and SLA requirements.</li>
<li>Document all interactions in the ticketing system with complete notes.</li>
<li>Track and monitor open tickets to ensure closure within SLA.</li>
</ul>
Customer Satisfaction & Feedback: 
<ul>
<li>Maintain professional, empathetic communication in all interactions.</li>
<li>Capture customer sentiment (CSAT, NPS surveys) and log feedback.</li>
<li>Identify recurring issues and flag trends to product/support leadership.</li>
</ul>
Collaboration: 
<ul>
<li>Partner with product, operations, and engineering to resolve complex issues.</li>
<li>Provide customer insights to inform product improvements.</li>
</ul>
Compliance & Quality: 
<ul>
<li>Ensure support interactions meet company standards for privacy (GDPR, HIPAA if relevant).</li>
<li>Maintain confidentiality when handling sensitive data.</li>
</ul>
What Makes You a Perfect Fit: 
<ul>
<li>Patient, empathetic, and solutions-focused.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Comfortable managing high-volume workloads while maintaining quality.</li>
<li>Resilient under pressure and adaptable across industries.</li>
</ul>
Required Experience & Skills (Minimum): 
<ul>
<li>1–2 years in customer service, call center, or support roles.</li>
<li>Experience with at least one ticketing platform (Zendesk, Freshdesk, Salesforce Service Cloud).</li>
<li>Strong typing and multitasking skills.</li>
<li>Proficiency with Microsoft Office/Google Workspace.</li>
</ul>
Ideal Experience & Skills: 
<ul>
<li>Multilingual support capability.</li>
<li>Industry experience in SaaS, e-commerce, healthcare, or finance.</li>
<li>Familiarity with KPI-driven support environments.</li>
<li>Exposure to support automation (chatbots, AI-driven help tools).</li>
</ul>
What Does a Typical Day Look Like?
 A CSR’s day revolves around resolving customer issues quickly and professionally. You will:
 <ul>
<li>Start by reviewing overnight tickets, prioritizing urgent cases.</li>
<li>Respond to customer inquiries across phone, email, and chat, aiming for first-touch resolution.</li>
<li>Update knowledge bases as new recurring issues are identified.</li>
<li>Collaborate with technical or Tier 2 teams to resolve escalated tickets.</li>
<li>Capture customer sentiment and escalate negative experiences for follow-up.</li>
<li>End the day by clearing your queue, ensuring tickets are resolved or handed off with complete documentation.</li>
</ul>
In essence: you ensure every customer interaction ends with clarity, professionalism, and resolution.
 
Key Metrics for Success (KPIs): 
<ul>
<li>First Contact Resolution (FCR) rate.</li>
<li>Average Handle Time (AHT) within SLA targets.</li>
<li>CSAT/NPS scores (target ≥ 90%+ satisfaction).</li>
<li>Ticket backlog minimized and resolved within SLA.</li>
<li>Positive feedback from supervisors and customers.</li>
</ul>
Interview Process: 
<ul>
<li>Initial Phone Screen</li>
<li>Video Interview with Pavago Recruiter</li>
<li>Practical Task (e.g., handle 3 simulated tickets via email/chat)</li>
<li>Client Interview with Support/Operations Leadership</li>
<li>Offer & Background Verification</li>
</ul>

Customer Service Representative

Logon Broadband Pvt Ltd

Customer Support Representative (CSR) ISP IndustryLocation: KarachiCompany: Logon BroadbandJob Summary:As a Customer Support Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide excellent customer support to ensure our customers have the best possible experience with our services. Your role is crucial in maintaining our reputation for outstanding customer care.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Troubleshoot and resolve technical issues related to internet connectivity and services.Provide ISP service information to customers.Document and update customer records accurately in our software.Collaborate with other departments to ensure customer issues are resolved efficiently.Follow up with customers to ensure their issues have been resolved to their satisfaction.Listen client's complain and assigned to the technicians available to troubleshoot timely and professionally.Qualifications:High school diploma or equivalent; some college coursework preferred.Previous customer service experience, preferably in the ISP or telecommunications industry.Strong communication skills, both verbal and written.Excellent problem-solving abilities and attention to detail.Proficiency with computer systems and basic technical troubleshooting.Availability to work flexible hours, including evenings, night shifts, weekends, and holidays.We offer a competitive salary and a supportive work environment that encourages professional growth and development. As a Customer Support Representative (CSR) ISP Industry, you will have the opportunity to learn from experienced professionals and gain valuable industry knowledge.To apply, please submit your resume, cover letter, and any relevant certifications tocareers@lbi.net.pk by 30th October, 2025.Only shortlisted candidates will be contacted for interviews.Job Type: Full-timeSalary: Rs30,000.00 - Rs35,000.00 per monthJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Support Representative (CSR)

Kaizen Global (smc) pvt ltd

Job Opening: Customer Support Representative (CSR)Company: Kaizen Global Location: 6th Road, Rawalpindi Timings: 3 shifts from 8:00 AM &ndash; 4:00 PM | 4:00 PM - 12 AM | 12 AM - 8 AM Salary: 25,000 to 30,000 (40,000 after probation)Kaizen Global is seeking a Customer Support Representative (CSR) to assist customers with our own project by handling inbound queries via phone calls and live chats. If you possess strong communication skills and a customer-first attitude, this opportunity is ideal for you.Responsibilities:<ul><li>Handle inbound customer queries professionally</li><li>Provide accurate information and timely resolutions</li><li>Record customer interactions and feedback</li><li>Coordinate with internal teams when needed</li><li>Maintain a positive and helpful attitude</li></ul>Requirements:<ul><li>Qualification: FA, FSC, or enrolled in a university</li><li>Good communication &amp; writing skills</li><li>Basic computer knowledge</li><li>Ability to work in a fast-paced environment</li></ul>Apply Now:Send your updated CV to: hr@thekaizenglobal.comJob Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

SAL Solution

We&rsquo;re Hiring &ndash; Chat Support Representative (Male Only)Our eCommerce brand is looking for a Chat Support Representative! If you have good computer knowledge, can communicate well with customers, and understand basic English &mdash; this job is for you!Location: Main 5 Star Food Street, Block L, North Nazimabad, Karachi Timing: 12 PM &ndash; 7 PMSalary: 20,000 &ndash; 25,000 PKR per month Type: Onsite (Male candidates only)Interested candidates can send their CVs#Hiring #ChatSupport #KarachiJobs #RapydTech #EcommerceJob Types: Full-time, Part-timePay: Rs20,000.00 - Rs25,000.00 per monthExperience:<ul><li>Product Research: 1 year (Preferred)</li></ul>Work Location: In person

Chat Support Representative (Only Male)

TekBoox

Tekboox, a US-based IT Company, is urgently looking to hire Customer Support Representative Responsibilities:&middot; Provide excellent customer support for healthcare clients.&middot; Handle patient scheduling for US doctors.&middot; Have working knowledge of insurance providers and their plans.&middot; Be familiar with EMR/EHR and medical billing systems.&middot; Demonstrate strong communication and customer service skills.Requirements:&middot; Up to 2 years of professional experience (fresh graduates are encouraged to apply).&middot; Excellent English communication skills (spoken and written).&middot; Candidates with O/A Levels background or IELTS certification will be preferred.Job Location &amp; Timing:&middot; Location: DHA Y Block Phase 3, Lahore&middot; Shift: Night Shift (6:00 PM to 3:00 AM)&middot; Work Mode: Onsite, 5 days a weekInterested candidates may apply at: saddam.hussain@tekboox.comJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Representative

fäm Properties Dubai

<div>
 
 As a DXB Interact Support Representative, you'll play a crucial role in enhancing the user experience on the DXB Interact platform. This position involves offering direct support to clients via WhatsApp, troubleshooting web issues, and ensuring smooth platform operations by working closely with developers to resolve errors. You'll also be instrumental in analyzing user interactions, creating training materials, and developing engaging content for social media to help users fully leverage the platform.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Client Support:
 
 Provide guidance and support to clients via WhatsApp and email, assisting them in navigating and utilizing the DXB Interact platform.
 </li>
 <li>
 
 Error Reporting and Resolution:
 
 Identify and report errors, track resolution progress, and collaborate with developers to address issues. Troubleshoot web-related problems independently when possible.
 </li>
 <li>
 
 User Interaction Analysis:
 
 Use tools like Clarity to analyze user interactions, identify issues, and provide insights into user behavior. Recommend enhancements to current features and suggest new ones.
 </li>
 <li>
 
 Training Material Development:
 
 Create and update training materials and conduct training sessions to help users better understand and use DXB Interact, similar to training programs by Bayut and PF.
 </li>
 <li>
 
 Content Creation:
 
 Develop compelling content and articles for DXB Interact&rsquo;s social media channels and other platforms.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Excellent communication skills, particularly in providing technical support.
 </li>
 <li>
 Proven experience with web troubleshooting and collaborating with development teams.
 </li>
 <li>
 Strong analytical skills with the ability to extract and act on data insights.
 </li>
 <li>
 Creative flair for generating engaging social media content and instructional materials.
 </li>
 <li>
 Familiarity with tools like Clarity for user interaction analysis.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience in customer support, especially using messaging platforms such as WhatsApp.
 </li>
 <li>
 Basic understanding of web development and troubleshooting techniques.
 </li>
 <li>
 Ability to work autonomously and efficiently manage multiple tasks.
 </li>
 </ul>
 
 
</div>

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