client support specialist

SoftSquare

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 Job Description
 
 
 
 We are seeking a Customer Support &amp; Dispatch Specialist assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.
 
 
 
 Qualification:
 
 Diploma or Bachelor&rsquo;s Degree
 
 
 
 Experience:
 
 1-2 years
 
 
 
 Responsibilities
 
 
 
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 Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner.
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 Provide timely and accurate information regarding products, services, and policies.
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 Troubleshoot and resolve customer issues or escalate to the appropriate department when necessary.
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 Document customer interactions in the CRM system and track follow-up actions.
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 Identify and suggest improvements to processes to enhance the customer experience.
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 Collaborate with other team members and departments to ensure a smooth customer experience.
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 Stay updated on product and service updates to provide accurate support.
 
 
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 Requirements
 
 
 
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 Diploma or Associate&rsquo;s or Bachelor Degree
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 1-2 years of customer service experience
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 Proficiency in CRM systems
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 Strong communication skills (verbal and written)
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 Ability to resolve customer issues
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 Excellent problem-solving and multitasking abilities
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 Familiarity with customer support software and ticketing systems
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 Positive customer-focused attitude
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 Ability to work independently and as part of a team
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 Maintain professionalism in high-pressure situations
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Customer Support & Dispatch Specialist

StudyWise

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 The Chat Support Representative will be responsible for managing online communication with clients, providing accurate information about visa services, and assisting in scheduling consultations with Visa Experts. This role focuses on delivering excellent customer service through chat platforms, ensuring clients receive timely, clear, and professional responses throughout their immigration journey.
 
 
 Key Responsibilities:
 
 
 
 
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 Respond to client inquiries via chat regarding visa options, eligibility, and services offered.
 
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 Schedule consultations with Visa Experts based on client needs and availability.
 
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 Serve as the first point of contact for clients seeking immigration advice.
 
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 Guide clients on required documents, timelines, and consultation procedures.
 
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 Relay relevant client information to advisors to ensure well-prepared meetings.
 
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 Maintain smooth communication between clients and the immigration advisory team.
 
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 Provide high-quality, empathetic customer support and resolve client concerns efficiently.
 
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 Follow up with clients to confirm appointments and provide post-consultation assistance.
 
 
 
 
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 </ul>
 Requirements
 
 
 
 
 
 Requirements:
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in business, communication, or a related field.
 
 
 
 Experience:
 
 
 
 
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 0&ndash;1 year of experience in chat or customer support (experience in immigration is a plus).
 
 
 
 Skills &amp; Competencies:
 
 
 
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 Strong written communication and interpersonal skills.
 
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 Excellent multitasking and time management abilities.
 
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 Attention to detail and client-focused attitude.
 
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 Basic knowledge of visa or immigration processes is an advantage.
 
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 </ul>
</div>

Chat Support Representative

ibex. Pakistan

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 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
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 O Levels/Matric or above
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 Excellent English Written and Verbal Communication
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 American or neutral accent
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Must be alteast 18 Years old and hold valid CNIC.
 
 
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 </ul>
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
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 Collaborative mindset
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 Customer service focus
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 Hands-on-problem solving ability
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 The ability to communicate technical information in a simple manne
 
 
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 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
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 Unlimited exposure
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 A chance to polish your skills
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 A great learning environment
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 Ample experience to build a future path for yourself
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 An opportunity to operate with a highly trained and diversified network of people
 
 
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 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation programs
 
 
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 The salary for this position will be up to PKR 115,000 per month. It's worth nothing, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
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 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
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</div>

Customer Success Specialist

Ethisol

Job Type: Full-time Location: Lahore Experience: 6 months &ndash; 2 years (preferred)About the RoleEthisol Marketing Firm is looking for a motivated and confident Customer Support &amp; Sales Executive to manage client communication, provide online support, and close deals through WhatsApp and chat platforms. This role is ideal for someone with strong communication skills and a sales-oriented mindset.Key Responsibilities<ul><li>Communicate with potential and existing clients via WhatsApp and online chat</li><li>Explain services clearly and professionally to clients</li><li>Follow up with leads and convert them into successful deals</li><li>Handle customer queries and provide timely support</li><li>Maintain proper records of conversations and sales</li><li>Coordinate with the internal team for smooth service delivery</li><li>Ensure customer satisfaction throughout the process</li></ul>Requirements<ul><li>Strong English communication skills (written &amp; verbal)</li><li>Experience in sales, customer support, or online chat handling</li><li>Ability to convince and close deals</li><li>Familiar with WhatsApp Business and online communication tools</li><li>Self-motivated, disciplined, and target-oriented</li><li>Basic computer and internet skills</li></ul>Preferred Skills<ul><li>Experience in digital marketing or online services</li><li>Prior experience closing deals via WhatsApp or social platforms</li><li>Problem-solving and negotiation skills</li></ul>What We Offer<ul><li>Competitive salary OR commission/incentives</li><li>Friendly and professional work environment</li><li>Growth opportunities within the company</li><li>Performance-based bonuses</li></ul>Job Types: Full-time, Internship, Fresher Contract length: 3 monthsPay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Support & Sales Executive

Planlab Solutions

Location: Lahore (On-site) Employment Type: Full-timeOpen Positions:<ul><li>4 &ndash; Afternoon Shift (9 hours)</li><li>4 &ndash; Night Shift (9 hours)</li></ul>About the RolePlanLab Solutions is looking for Customer Support Specialists to join our team for afternoon and night shifts. In this role, you will handle support requests, maintain accurate records in CRM systems, and ensure smooth resolution of client inquiries.This is a support-focused position &mdash; no sales, cold calling, or commission-based tasks.Key Responsibilities<ul><li>Respond to and manage incoming support requests via CRM and ticketing platforms.</li><li>Document, track, and update cases using tools like Zendesk, Freshdesk, Gorgias, or other helpdesk software.</li><li>Communicate clearly and professionally in English with users to understand issues and provide solutions.</li><li>Follow internal workflows to ensure timely and accurate resolution of requests.</li><li>Escalate complex issues to the appropriate internal team.</li><li>Monitor pending tickets, follow up, and close cases efficiently.</li><li>Maintain data accuracy and service quality while handling multiple tasks simultaneously.</li></ul>Required Skills &amp; Competencies<ul><li>Strong English communication skills (written and verbal).</li><li>Basic computer and internet proficiency, including MS Excel and office applications.</li><li>Detail-oriented with strong organizational skills.</li><li>Ability to work independently and adhere to shift schedules.</li><li>Problem-solving mindset and ability to prioritize tasks effectively.</li><li>Flexibility to work afternoon or night shifts, including weekends if scheduled.</li></ul>Preferred Experience<ul><li>Prior experience in customer support, helpdesk, service desk, or administrative support roles.</li><li>Hands-on experience with CRM platforms and ticketing systems.</li><li>Familiarity with SLA-driven or process-oriented support environments.</li></ul>Education<ul><li>Minimum High School diploma or equivalent.</li><li>Additional training in customer support software or service operations is a plus.</li></ul>How to ApplySubmit your updated resume to be considered. Only shortlisted candidates will be contacted.Job Type: Full-timePay: From Rs45,000.00 per monthApplication Question(s):<ul><li>What is your current Salary?</li><li>What is your expected salary?</li><li>Can you write professional emails and do live chat?</li><li>Are you comfortable with outbound calls?</li><li>What is your English proficiency level between (1 to 10)?</li></ul>Work Location: In person

Customer Support Agent– Afternoon & Night Shifts

GMS DIGITALS SMC PVT LTD.

Must Read the job description before applying:Job Title: Client Onboarding Specialist (Female) Location: Divine Mega 2, Ghazi Road, Opp Devsinc, Bhatta Chowk Lahore Working Hours: 9:00 AM &ndash; 6:00 PM (Monday to Friday, Saturday/Sunday Off) Salary: Starting from 80,000 PKR + Deal-closing bonus Job Type: Full-time (Urgent Hiring) - OnsiteCompany: GMS DIGITALS (https://gmsdigitals.com/)About the Role: We are seeking a motivated, detail-oriented Client Onboarding Specialist (Female) to handle all incoming WhatsApp inquiries, convert prospects into paying customers, and ensure an exceptional post-sale experience.Responsibilities:<ul><li>Respond promptly and professionally to client queries received via WhatsApp.</li><li>Understand client needs, pitch relevant services, and close sales deals to successfully onboard new clients.</li><li>Coordinate with internal teams to resolve issues and follow up on the onboarding process until completion.</li><li>Track conversion rates and suggest improvements to boost client satisfaction &amp; revenue.</li></ul>Requirements:<ul><li>Female candidates only.</li><li>Minimum 1 year of experience in client onboarding, customer support, telesales, or chat-based sales.</li><li>Excellent typing speed and command of English.</li><li>Proficient in Microsoft Office and familiar with basic CRM tools.</li></ul>Job Type: Full-time Work Location: In person Pay: Up to Rs: 80,000 PKR + Deal-closing bonusJob Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Client Onboarding Specialist (Female)

Job Type: Full-time (Onsite) Location: Johar Town, Lahore Salary: PKR 20,000 &ndash; 40,000Job Description:We are hiring a Customer Support Representative responsible for assisting customers via WhatsApp and chat platforms. This role focuses on resolving queries, guiding customers, and ensuring customer satisfaction.Responsibilities:<ul><li>Respond to customer messages via WhatsApp</li><li>Handle complaints and provide solutions</li><li>Share product/service information clearly</li><li>Escalate complex issues to senior staff</li><li>Maintain chat logs and follow-ups</li></ul>Requirements:<ul><li>Strong communication skills</li><li>Patience and problem-solving ability</li><li>Prior customer support experience is a plus</li><li>Ability to work under pressure</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Support Representative

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