client support specialist

1974

Client Support Specialist &ndash; Law Offices of Laura Croft | Timeless Estate PlanningLocation: Burlingame, CA (In-Office) Position Type: Full-Time Compensation: $25/hour + benefits Start Date: ImmediateAbout UsAt The Law Offices of Laura Croft we help families protect what matters most &mdash; their loved ones, their legacies, and their peace of mind. Our boutique law firm blends compassion and precision to create estate plans that work in real life, not just on paper. We&rsquo;re looking for a warm, detail-oriented Customer Support Specialist to join our team and be the first friendly face our clients meet on their journey toward clarity and protection.What You&rsquo;ll DoAs our Client Support Specialist, you&rsquo;ll guide prospective clients through the first steps of their estate planning journey and ensure they feel supported every step of the way. You&rsquo;ll handle communication, scheduling, and coordination between clients and our legal team, ensuring a seamless and caring experience from first contact to signed documents.In this role, you will:<ul><li>Serve as the first point of contact for new clients &mdash; welcoming them, explaining next steps, and helping them feel at ease.</li><li>Conduct and manage introductory calls with potential clients, listening for their goals and connecting them to the right planning session.</li><li>Follow up with clients who are mid-process to keep their plans on track and ensure no one slips through the cracks.</li><li>Coordinate with attorneys and the legal team to support client meetings, ensure documentation is ready, and manage appointment logistics.</li><li>Maintain accurate client notes and timelines within our internal systems to keep communication flowing across the team.</li><li>Identify opportunities to improve client experiences and proactively share ideas that make our firm even better.</li></ul>What You BringYou&rsquo;re the type of person who blends heart with structure &mdash; a people person who also loves checklists and details. You have strong communication skills, a calm presence, and a natural sense of follow-through. You are patient, good at managing deadlines, and genuinely enjoy helping people. Most importantly, you care deeply about helping families feel seen and supported.Ideal Skills and Qualities:<ul><li>Exceptional communication skills (verbal and written) &mdash; warm, clear, and professional</li><li>Empathy and discretion when handling sensitive family or financial information</li><li>Organizational mastery &mdash; able to manage multiple clients, tasks, and timelines simultaneously</li><li>Tech-savvy, comfortable working with CRM systems, scheduling tools, and internal communication platforms (Slack, Google Workspace, etc.)</li><li>Follow-through and reliability &mdash; you don&rsquo;t let things fall through the cracks</li><li>Problem-solving mindset &mdash; proactive in identifying challenges and offering thoughtful solutions</li><li>Team-oriented attitude &mdash; works collaboratively and keeps colleagues informed</li><li>A minimum of 1-2 years of experience in client service, sales coordination, or professional services</li><li>California Notary Certification is a plus (or willingness to obtain certification)</li></ul>Why You&rsquo;ll Love Working With Us<ul><li>You&rsquo;ll be part of a mission-driven firm that truly cares about families and their future.</li><li>You&rsquo;ll work in a collaborative, growth-minded team that values both excellence and empathy.</li><li>You&rsquo;ll have opportunities to learn about estate planning and personal development while contributing to meaningful client outcomes.</li><li>You&rsquo;ll join a culture that believes in inspired growth, integrity, respect, and excellence in care.</li></ul>Job Type: Full-timePay: From $25.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>License/Certification:<ul><li>Driver's License (Preferred)</li></ul>Ability to Relocate:<ul><li>Burlingame, CA 94010: Relocate before starting work (Required)</li></ul>Work Location: In person

Client Support Specialist

San Mateo County Bar Association

Parents and CARE Support Specialist Full-TimeThe San Mateo County Private Defender program is currently looking to fill the Parents and CARE Support Specialist position. That position entails the following qualifications and responsibilities:Qualifications and Requirements:Required Skills and Abilities<ul><li>Client Engagement: Establish and maintain effective case work relationships with clients, service providers, and the assigned attorney.</li><li>Field Work Expertise: Provide effective field-based support for Parents and Respondents, many of whom are chronically unhoused, and manage substance use and/or health conditions.</li><li>Liaison Duties: Act as a liaison between behavioral health agencies, full-service partners, and other members of the Dependency and CARE teams through regular engagement and rapport building.</li><li>Documentation: Accurately document all client contacts and outreach efforts.</li><li>Resource Knowledge: Familiarity with community groups, housing services, mental health supports, and social service programs in San Mateo County and surrounding areas.</li><li>Cultural Competency: Competency in culturally responsive approaches when working with families and individuals from diverse backgrounds, interpersonal styles, and abilities.</li><li>Professionalism: A high degree of personal integrity to maintain confidential and sensitive information.</li><li>Soft Skills: Strong conflict-resolution skills and the ability to maintain a calm demeanor while multitasking, prioritizing work, handling interruptions, and meeting deadlines.</li><li>Tech Proficiency: Proficiency in MS Word, Excel, and MS Outlook. Experience with other database systems is helpful.</li><li>Office Administration: Working knowledge of general office equipment (copy machine, fax, postage machine, etc.) and basic office procedures.</li></ul>Education and Experience<ul><li>Education: Bachelor&rsquo;s degree (B.A.) in Criminal Justice, Psychology, Social Work, Counseling.</li><li>Bilingual: Bilingual in Spanish is highly preferred.</li></ul>Reporting and Work Environment<ul><li>Location: This position is based at the Juvenile Office but requires regular field visits.</li><li>Reporting: This position reports to the Assistant Chief of the Juvenile and Civil Commitment Branch.</li><li>Hours: While the base is 8:30 am&ndash;5:00 pm, the candidate must be willing to be flexible, as the position can require working outside of normal business hours depending on the case and client availability. Offsetting hours will be discussed with the supervisor when needed.</li><li>Physical Demands: This position involves sitting, walking, bending, lifting, reaching, keyboarding, and the use of a computer and various office machines.</li></ul>Key Responsibilities1. Parent Support Specialist (Dependency Cases)The Parent Support Specialist provides crucial support, guidance, and motivation to parents whose children have been, or are currently at risk of being, removed from their care.<ul><li>Work directly with PDP parents&rsquo; attorneys as part of an interdisciplinary legal team to encourage early engagement in reunification services.</li><li>Provide guidance to parents as they navigate the complexities of the child welfare system.</li><li>Assist parents in accessing necessary services and identifying community support with the goal of enhancing their abilities to complete reunification plans.</li><li>Conduct field visits to meet with parents in various locations (e.g., drug treatment facilities, shelters, jails, etc.).</li><li>Upon attorney request, coach parents on how to effectively interface with service providers in both the criminal justice and dependency settings.</li><li>Assist in other supportive tasks as requested by parents&rsquo; attorneys and approved by the Assistant Chief of the Juvenile Branch.</li></ul>2. CARE Court Respondent Support SpecialistThe CARE Court Respondent Support Specialist provides critical support, guidance, and motivation to individuals (Respondents) navigating the CARE Court system.<ul><li>Work directly with PDP CARE attorneys as part of an interdisciplinary legal team to encourage early engagement in mandated CARE services.</li><li>Provide guidance to Respondents to enhance their abilities to complete their CARE Agreement or Plan.</li><li>Conduct field visits to meet Respondents in various locations (e.g., Cordilleras Health Campus, jail, shelters, temporary housing, encampments, etc.).</li><li>Appear at the CARE Calendar to provide in-person client support during court hearings.</li><li>Administrative Responsibility: Regularly meet with CARE attorneys to collect data necessary to complete quarterly reports in the SmartSimple system for the California State Bar.</li><li>Assist in other supportive tasks as requested by the Respondents&rsquo; attorneys and approved by the Assistant Chief of the Juvenile Branch.</li></ul>3. Fill-in Administrative AssistantThe Specialist will serve as a fill-in administrative assistant for the Juvenile and Civil Commitment Branch, assuming all associated responsibilities and tasks to ensure the uninterrupted daily operations of the Branch. This includes working at the direction of the Juvenile Branch Administrative Assistant.<ul><li>Answer calls and assist walk-in clients, as needed.</li><li>File, scan, and keep documents current at the Juvenile Branch.</li><li>Assist with the handling of Discovery exchange between the County Attorney, Child and Family Services, DA&rsquo;s, and the PDP Office.</li><li>Data entry in sophisticated databases, including Defender Data and SmartSimple.</li><li>Handle the administrative responsibilities for the Juvenile Justice Community Dispute Resolution Program.</li><li>All other duties as assigned.</li></ul>Job Type: Full-timePay: From $43.59 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Administrative: 2 years (Required)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Ability to Relocate:<ul><li>San Mateo, CA 94402: Relocate before starting work (Required)</li></ul>Work Location: In person

Parent and CARE Support Specialist

Truck it in

<div><div><div>About the role</div><div> 
We are in search of a Customer Success Specialist who will serve as the primary point of contact for clients, ensuring their inquiries and technical issues are resolved efficiently. This role focuses on enhancing client satisfaction and maintaining long-term relationships.</div> 
What You Will Do: 
<ul><li><div>Handle incoming calls, emails, and chat inquiries from Clients, providing accurate information and timely technical assistance.</div></li> 
<li><div>Basic understanding of our product to troubleshoot Clients&rsquo; issues.</div></li> 
<li><div>Accurately document, track, and monitor Clients&rsquo; issues to guarantee prompt resolution and high service quality.</div></li> 
<li><div>Manage and prioritize multiple Clients&rsquo; requests to deliver a seamless Client experience.</div></li> 
<li>Collaborate with cross-functional teams to share client insights, feedback, and updates, ensuring alignment across departments for consistent service delivery.</li> 
</ul>What We Are Looking For: 
<ul><li><div>Excellent verbal and written communication skills in English, with the ability to explain technical information clearly and professionally.</div></li> 
<li><div>Up to 2 years of experience in technical Client service or helpdesk support, with a strong passion for helping clients and solving problems.</div></li> 
<li><div>Proficiency with website and CRM applications, along with a solid working knowledge of Microsoft Office tools.</div></li> 
<li><div>Ability to remain calm under pressure, troubleshoot effectively, and manage multiple client requests simultaneously.</div></li> 
<li><div>Proven ability to track, resolve, and follow up on Clients&rsquo; issues while maintaining confidentiality and professionalism at all times.</div></li> 
<li>Prior experience in software sales and support, banking, medical billing, and insurance industries will be preferred.</li> 
</ul><div>How We&rsquo;ll Support You:</div> 
<div></div> 
<div>We are committed to supporting you by providing ample opportunities and competitive compensation for your professional development and career advancement. Our dynamic and inclusive work environment fosters collaboration, innovation, and mutual respect. We are committed to providing equal employment opportunities and are excited to hear from you. Join us in this exciting journey as we change gears and disrupt the logistics landscape in Asia.</div></div></div>

Customer Success Specialist

Foodics

The Job in a Nutshell We are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients inquiries and requests regarding Foodics products and overall incoming communication channels In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times! What Will You Do <ul> <li>Handle and provide the correct answers for client inquiries.</li> <li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.</li> <li>Document communication logs into our CRM and ticketing systems with accuracy.</li> <li>Train clients on using Foodics products using multiple virtual channels.</li> <li>Report daily events to team leaders and highlight areas where more attention may be needed.</li> </ul> What Are We Looking For <ul> <li>Bachelor s degree in any major. (Preferred)</li> <li>0 - 1 year of experience in call center or customer service roles.</li> <li>High fluency in the English language, especially speaking and communicating verbally. (Must)</li> <li>Excellent typing skills (Must).</li> <li>Comfortable and skilled in delivering training. (Preferred)</li> <li>Willing to work hard and with autonomy to handle customer cases till case resolution.</li> <li>Is naturally strong in communication, with great ability for problem-solving.</li> <li>Comfortable in conducting routine tasks while maintaining quality standards.</li> </ul> <ul><ul> </ul> </ul>

Customer Support Specialist

Magic

Department: Support &amp; LeadershipLocation: Global+Compensation: $5.00 / hourDescriptionAbout the OpportunityOur client is a leading property management SaaS platform that empowers short-term rental hosts, co-hosts, and property managers to automate their operations across major booking channels like Airbnb, VRBO, and Booking.com. They provide an all-in-one solution featuring AI-powered guest communication, smart pricing, direct booking tools, and seamless integrations with smart home devices. Trusted by over 30,000 users worldwide, they're rapidly expanding their support team to maintain their reputation for reliability and exceptional customer care.Why does this role exist?As our client continues to scale their platform and serve thousands of property managers globally, they need a proactive, customer-focused Customer Support Specialist to ensure every user receives timely, accurate technical support. This role exists to be the frontline problem-solver who helps hosts troubleshoot product issues, resolve technical challenges, and maintain smooth operations across their rental businesses. The ideal candidate will combine strong technical aptitude with exceptional communication skills to deliver consistent, high-quality support that reflects the company's commitment to customer success and shows strong potential to grow with the team as they expand in the coming months.The Impact you ll makeTasks and ResponsibilitiesCustomer Support via Live Chat (Primary Channel)Respond to customer inquiries through live chat with professionalism and speedProvide technical troubleshooting for product features, integrations, and platform functionalityHandle phone and email support requests when needed to ensure comprehensive coverageTechnical Issue Resolution &amp; TroubleshootingDiagnose and resolve issues related to calendar syncing, channel integrations (Airbnb, VRBO, Booking.com), and smart device connectivityGuide customers through setup processes for AI auto-replies, dynamic pricing, and direct booking featuresEnsure timely and accurate resolutions while maintaining attention to detail in all interactionsDocumentation &amp; Escalation ManagementMaintain detailed records of customer interactions, issues, and resolutions in CRM/ticketing systemsDocument recurring issues and system bugs, escalating them to appropriate internal teamsReview and update customer information with strong attention to detailCommunication &amp; Tone AdaptationAdjust communication style based on customer needs from patient and educational for new hosts to efficient and technical for experienced property managersMaintain a professional yet personable tone across all customer touchpointsCollaborate proactively with team members to resolve complex customer concerns efficientlyQuality Assurance &amp; Process AdherenceFollow internal support procedures and quality guidelines to deliver consistent serviceMeet or exceed quality standards set by both internal teams and client assessmentsDemonstrate adaptability and willingness to learn new tools, processes, and product updatesSkills, Knowledge and ExpertiseRequired Qualifications:Minimum 1 year of experience in technical support with live chat as a primary channel (omni-channel support experience required)Native-level English proficiency (C2) with exceptional written and verbal communication skillsProven ability to adjust tone and communication style based on customer context from professional to personableStrong problem-solving skills and attention to detail when reviewing customer data and troubleshooting technical issuesProactive, self-motivated communicator who takes initiative and demonstrates strong cultural fit with collaborative teamsPrior experience supporting SaaS platforms or short-term rental/hospitality tools (nice to have)Experience working with international clients or English-speaking markets (nice to have)Schedule:Full weekend availability required (Saturday and Sunday) with graveyard shift flexibility. Must be willing to work APAC or EU timezone based on business needs.Compensation:Rate starts at $5 per hourPayment is made via DeelEquipment:Candidate must have the following WFH Set-Up:Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.Internet speed of at least 40MBPSHeadset with an extended mic that has noise cancellation and a webcamBack-up computer and internet connectionQuiet, dedicated workspace at homeBenefits

Customer Support Specialist - Freelance, Remote

Mars EC

Job description:Job Title: Italian Speaker - Customer Support SpecialistLocation: 6 October &ndash; On-siteJob Type: Full-timeAbout the RoleWe are looking for an Italian speaker to join our team as a Customer Support Specialist. In this role, you will be the first point of contact for our customers, providing assistance, answering inquiries, and ensuring a smooth customer experience.No previous experience is required &ndash; we will provide full training. If you are motivated, a quick learner, and passionate about helping people, we&rsquo;d love to hear from you!Responsibilities:Handle customer inquiries via phone, email, or chat in Italian.B1 -B2 Level in English.Provide accurate information about our products and services.Assist customers in troubleshooting issues and finding solutions.Escalate complex cases to senior staff when necessary.Maintain a positive, professional, and empathetic approach to customer interactions.Accurately document customer interactions in the system.Requirements:Fluent in Italian (both written and spoken).Excellent communication and interpersonal skills.Ability to work on-site at our office location.Strong problem-solving skills and customer-oriented mindset.No prior experience needed &ndash; training will be provided.What We Offer:A supportive and collaborative work environment.Comprehensive training and onboarding.Opportunities to grow within the company.Competitive salary and benefits package.Job Type: Full-timePay: E&pound;21,000.00 - E&pound;24,000.00 per month

Italian Speaker - Customer Support Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Assist customers with their items purchased through ecommerce website
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Services Specialist

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