client support specialist

the avenair

<ul><li>Job Title: Client Support Specialist &ndash; Real Estate</li></ul><p>Department: Sales &amp; Customer Relations<br/>Reports To: CFO<br/>About The Avenair:<br/>The Avenair is a premium real estate and lifestyle brand offering top-tier residential and commercial projects. We are seeking an experienced Client Support Specialist to act as the key liaison between clients and the company throughout the property journey.</p><p>Role Summary:<br/>The Client Support Specialist will manage client interactions, ensuring a seamless experience from initial inquiry to final handover. This role is vital in building strong relationships, managing documentation, coordinating tasks, and maintaining customer satisfaction.</p><p>Key Responsibilities:</p><ul><li>Customer Relationship Management:</li></ul><p>Be the main point of contact for client matters.</p><ul><li>Provide regular project updates, payment status, and timelines.</li><li>Address client concerns in a timely, professional manner.</li><li>Documentation &amp; Compliance:</li></ul><p>Assist clients with booking, agreements, and possession documents.</p><ul><li>Maintain accurate client files for compliance.</li><li>Collaborate with legal and finance teams for document accuracy and KYC.</li><li>Interdepartmental Coordination &amp; Follow-up:</li><li>Coordinate with site, legal, and finance teams for timely delivery.</li><li>Track client communication and maintain detailed follow-up logs.</li></ul><ul><li>Possession &amp; Handover Process:</li><li>Oversee pre-possession checks, rectifications, and final inspections.</li><li>Prepare possession kits and manage formal handover events.</li><li>Ensure proper signing of possession documents.</li></ul><ul><li>Customer Experience &amp; Feedback:</li><li>Gather and analyze post-possession client feedback.</li><li>Recommend customer care improvements based on feedback.</li><li>Ensure a consistent, positive experience to foster long-term relationships.</li></ul><p>Required Skills &amp; Qualifications:</p><ul><li>Bachelor&rsquo;s degree in Business, Real Estate, or related field.</li><li>7&ndash;10 years of customer service experience, preferably in real estate.</li><li>Strong verbal and written communication skills.</li><li>Strong interpersonal, negotiation, and follow-up skills.</li><li>Proficiency in MS Office and CRM tools.</li><li>Detail-oriented with excellent organizational skills.</li></ul><p>Preferred Attributes:</p><ul><li>Experience with residential real estate.</li><li>Knowledge of local property laws and handover protocols.</li><li>Customer-focused with a proactive problem-solving approach.</li></ul><p>Salary &amp; Benefits:<br/>Competitive salary based on experience.Health and insurance coverage.<br/>Professional growth opportunities within a premium brand.<br/>Performance-based incentives.</p><p>How to Apply: Send your resume and cover letter to hr@theavenair.com or call 0316-7777603 for more information.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Client Support Specialist

Finalto

<div>
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  <strong>
   About Us
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  Finalto is a global leader in liquidity provision and trading technology solutions, serving institutional and B2B clients across financial markets worldwide. With regulated entities in the UK, Singapore, Cyprus, Australia, and the UAE, and additional operational teams in Denmark and Bulgaria, we combine international reach with local expertise.
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  Our business spans multi-asset liquidity, risk management, and cutting-edge trading platforms, supporting clients in achieving more efficient and sustainable growth. At the core of our success is our commitment to innovation, operational excellence, and robust governance.
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  As part of a global financial services group, Finalto combines the scale and stability of an established organisation with the agility of a fintech innovator. We are driven by collaboration, integrity, and performance.
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  Joining Finalto means becoming part of a diverse and dynamic team where your contributions have real impact. We invest in our people, offering opportunities for professional growth, international exposure, and the chance to shape the future of trading technology and liquidity solutions.
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   Role Purpose
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  The Client Service Specialist will act as the primary liaison between the company and its clients, ensuring a seamless customer experience from onboarding through ongoing account management. This role is integral to maintaining client satisfaction, addressing service needs, and fostering long-term relationships that support client retention and revenue growth. The position requires a combination of product knowledge, problem-solving skills, and exceptional communication abilities, alongside a strong understanding of operational processes in a regulated financial services environment.
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   Key Responsibilities
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   Serve as the first point of contact for client inquiries, requests, and service issues, providing timely, accurate, and professional responses.
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   Support the full client lifecycle, including onboarding, account setup, KYC documentation, and periodic reviews to ensure compliance with applicable regulations.
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   Work closely with internal teams&mdash;including trading, operations, compliance, and finance&mdash;to coordinate prompt and effective resolution of client issues.
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   Maintain accurate and up-to-date client records in the CRM system, documenting all communications and transactions.
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   Provide proactive account management, identifying opportunities for cross-selling and upselling additional products and services in line with client needs.
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   Assist in client training sessions, webinars, or product demonstrations to enhance client knowledge and engagement.
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   Monitor service quality metrics and client satisfaction levels, escalating concerns to management where appropriate.
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   Keep abreast of product developments, market changes, and regulatory updates to ensure accurate client communication.
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   Support the development of process improvements to enhance client service efficiency and quality.
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   Qualifications &amp; Experience
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   Bachelor&rsquo;s degree in Business, Finance, Economics, or a related field.
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   Minimum 2&ndash;3 years&rsquo; experience in client service, relationship management, or account support, ideally in the financial services or trading industry.
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   Strong understanding of financial products, operational workflows, and compliance requirements within the UAE.
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   Demonstrated ability to manage multiple priorities in a fast-paced, high-pressure environment.
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   High level of professionalism, integrity, and client focus, with excellent interpersonal skills.
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   Proficiency in Microsoft Office Suite and CRM platforms; experience with trading systems advantageous.
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   Excellent verbal and written communication skills in English; Arabic language skills are beneficial.
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   Prior experience working in a multicultural environment within the UAE is desirable.
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Client Service Specialist

ZeroFOX

<div><p>ZeroFox seeks a multi-talented, quick-thinking, energetic, and client-focused Customer Support Specialist to join a rapidly growing team. This role will be dedicated to delivering the best in customer service to all of our platform customers, supporting the day-to-day operations of a global team. The Customer Support Specialist will guide messaging for ZeroFox&rsquo;s inbound and outbound outreach efforts, working in tandem with the Account Management and Technology teams to see issues to resolution. Notable responsibilities will include managing the customer helpdesk, crafting messaging and automating tasks.</p><p></p><p><br>
This successful candidate will work to build robust and meaningful relationships, both internally and externally, to keep feedback loops active, provide amicable customer solutions, and be technically competent on the ZeroFox Saas platform. This is an exciting opportunity that requires strategic thinking and data-driven decision making. Competitive candidates must feel comfortable working with both highly technical and non-technical disciplines to ensure that data and systems are used to effect appropriate outputs and results. The ability to create repeatable processes and identify, manage, and mitigate risks will be paramount to drive scale and extensive enterprise growth.</p><p></p><p><br>
This is a high visibility role within the organization and your team&rsquo;s work will directly impact the success of ZeroFox customers and partners.</p><p></p><ul>
<li>Successfully review, triage, and respond to customer and internal support tickets as a part of the ZeroFox help desk workflow.</li>
<li>Consistently leverage established process and procedure for a high volume of information requests.</li>
<li>Act as an escalation point for internal and external stakeholders</li>
<li>Assist Customer Support Manager to optimize success and support processes and ensure support quality</li>
<li>Build and maintain cross-functional BU relationships that help drive productivity and increase overall Platform Operations KPIs and Customer Retention</li>
<li>Provide excellent customer experiences to delight our customers in every interaction</li>
</ul><p><b>Requirements</b></p><ul>
<li>Customer success / support experience typically obtained in 2-4 years; candidates with experience in enterprise service helpdesk and SaaS offerings will be given priority consideration</li>
<li>Solid organizational &amp; prioritization ability; proven ability to work effectively on multiple projects simultaneously</li>
<li>Excellent client-facing communications - both written &amp; verbal. Ability to work with customers to prioritize and document challenges, articulate creative product solutions that will fit specific requirements, and communicate expectations back to customers. Ability to ask leading questions to identify the root of a problem.</li>
<li>Skilled in communicating system requests/issues/improvements/enhancements to our cross-functional team(s) and following through with our customers on resolutions</li>
<li>Dedication to improving processes and workflows. Participate in improving the services we provide to our platform customers, including but not limited to support procedures and managed services for the ZeroFox platform</li>
<li>Professional and effective presentation skills - ability to lead groups in product training (ZenDesk or similar tools)</li>
<li>Strong attention to detail, with the ability to contribute concise and informative product documentation for the user knowledge base</li>
<li>Ownership of work; unafraid to take control and see projects to completion</li>
<li>Bachelor's degree, preferably in Business Administration, Project or Product Management, Data or Information Technology / Systems</li>
<li>Experience using systems such as Zendesk and/or Salesforce</li>
<li>Ability to thrive on change! Great is better than good and dissatisfied with the &ldquo;status quo&rdquo;</li>
<li>Written and spoken fluency in English</li>
<li>Willingness to work an alternative work schedule, including early morning or overnight shifts</li>
</ul><p><b>Benefits</b></p><ul>
<li>Competitive compensation</li>
<li>Community-driven culture with employee events</li>
<li>Generous time off</li>
<li>Best-in-class benefits</li>
<li>Fun, modern workspace</li>
<li>Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture</li></ul></div>

Platform Support Specialist

<div><div><b>ADP is hiring a SAP Client Tech Support Consultant
</b><br>
<b>Job Responsibilities:</b></div>
<ul><li>Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation.</li>
<li>Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex</li>
<li>Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex.</li>
<li>Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.</li>
<li>Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required</li>
<li>Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application.</li>
<li>Identify, manage and test SAP Note application as an Advanced Correction.</li>
<li>Create and send Customer messages to SAP to request support and corrections</li>
<li>Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.</li>
<li>Provide mentoring support and guidance to other consultants on areas of expertise</li>
<li>Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team.</li>
<li>Performs other related duties as assigned.</li>
</ul><div><div><b>Technology Specific Job Requirements:</b></div>
<ul><li>SAP Payroll/HR application expereince - including Enterprise/Personnel structure, payorll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration</li>
<li>Excellent Understanding of Payroll Processing Methodology</li>
<li>Understanding of Employee Self Service/Portal.</li>
</ul><div><b>Experience :</b></div>
<ul><li>3-5 Years of Directly Related Experience.</li>
</ul></div><p></p><p><b>PREFERRED QUALIFICATIONS:</b> Preference will be given to candidates who have the following:</p>
<ul><li>Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand.</li>
<li>Identify causes, relationships, implications and solutions.</li>
<li>Demonstrate knowledge and application of key methodologies employed by Application Support Team.</li>
<li>Business Consulting Skills - provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Client Focused.</li>
<li>Ability to Mentor and Guide other associates in area of expertise.</li>
</ul><p></p><p><b>A little about ADP:</b> We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.</p>
<p><b>Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP:</b> ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.</p>
<p><b>Ethics at ADP:</b> ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</p></div>

SAP Client Support Tech Consultant

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&amp;D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.<br>
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Division Link: https://www.jonasclub.com/</div><div></div><div>
The Position:</div><div>
We are seeking an enthusiastic, career-oriented Customer Support Specialist who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Lahore Office.</div><div>
Primary Responsibilities:</div><ul><li><div>
Customer Support &amp; Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.</div></li><li><div>
Product Knowledge &amp; Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.</div></li><li><div>
Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.</div></li><li><div>
Documentation &amp; Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.</div></li><li><div>
Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.</div></li><li><div>
Event &amp; Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.</div></li><li><div>
Monitor &amp; Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.</div></li><li><div>
Time Management &amp; Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.</div></li><li><div>
Team Communication &amp; Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.</div></li></ul><div></div><div>
Skills &amp; Qualifications:</div><ul><li><div>
Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.</div></li><li><div>
Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.</div></li><li><div>
Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)</div></li><li><div>
Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)</div></li><li><div>
Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.</div></li><li><div>
Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.</div></li><li><div>
Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.</div></li><li><div>
Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.</div></li><li><div>
Adaptability &amp; Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.</div></li><li><div>
Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.</div></li></ul><div></div><div>
Educational &amp; Technical Requirements:</div><ul><li><div>
Education: Bachelor&rsquo;s degree in Computer Science or related field.</div></li><li><div>
Experience: 5+ years of experience in a technical support or customer service environment.</div></li><li><div>
Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.</div></li><li><div>
Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.</div></li></ul><div></div><div>
What You&rsquo;ll Bring:</div><ul><li><div>
Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.</div></li><li><div>
Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.</div></li><li><div>
Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.</div></li><li><div>
Professionalism &amp; Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.</div></li></ul><div></div><div>
Workshift (Job Timings):</div><ul><li><div>
Shift Hours:</div><ul><li><div>
Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)</div></li><li><div>
Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)</div></li></ul></li><li><div>
Weekend Availability: Must be willing to work on weekends when required.</div></li><li><div>
After Hours Support: Willingness to provide support outside standard business hours as needed.</div></li></ul><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Support Specialist

S&P Global

<b>About the Role:</b><br>
OSTTRA India
<br><br>
<b>The Role:</b> Operations Analysis Specialist
<br><br>
<b>The Team:</b> MarkitSERV provides an end-to-end solution for post-trade transaction management of credit, interest rate, equity and foreign exchange derivatives. MarkitSERV also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets. MarkitSERV Operations provides operational day-to-day customer support for all services supported within the MarkitSERV suite of products. They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities. They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.
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<b>The Impact:</b> Together , we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets.
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<b>What’s in it for you:</b> We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitSERV’s suite of products. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally.
<br><br>
<b>Responsibilities:</b><br>
Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA’s
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Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution
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Respond to client requests by providing detailed analysis and feedback
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Work closely with internal teams for system enhancements.
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Process reports (user list / Trade) as requested by clients
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Participate in internal / external training needs. Educate clients on upcoming changes.
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Other ad hoc projects as they arise
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Liaise with clients to set up trading permissions and registration of Master Confirmation Agreements (MCAs) on MarkitSERV platforms.
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Liaise with participants for rolling out MarkitSERV products which will enable them to trade and settle derivatives electronically eliminating the need of paper transactions for the majority of the trades.
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Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.
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Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.
<br><br>
<b>What We’re Looking For:</b><br>
Education and experience
<br><br>
University graduate preferred
<br><br>
Knowledge of OTC derivative products,Trade confirmations, and financial markets is a major plus
<br>Commercial awareness
<br>Ability to work in fast paced environment with client orientation
<br><br>
Personal competencies
<br>Personal impact
<br><br>
Very strong customer service and problem-solving skills
<br><br>
Focused on Operational Control and Data Security
<br><br>
Flexible and able to adapt to change
<br><br>
Able to work independently with minimal supervision
<br><br>
Communication
<br><br>
Excellent interpersonal, written and verbal communication skills
<br>Teamwork
<br><br>
Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients
<br><br>
<b>The Location:</b> Gurgaon, India
<br><br>
<b>About Company Statement:</b><br>
OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.
<br><br>
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.
<br><br>
About OSTTRA
<br><br>
Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.
<br><br>
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
<br>With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
<br>Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
<br><br>
Learn more at www.osttra.com .
<br><br>
What’s In It For You?
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<b>Benefits:</b><br>
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
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<b>Our benefits include:</b><br>
<b>Health & Wellness:</b> Health care coverage designed for the mind and body.
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<b>Flexible Downtime:</b> Generous time off helps keep you energized for your time on.
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<b>Continuous Learning:</b> Access a wealth of resources to grow your career and learn valuable new skills.
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<b>Invest in Your Future:</b> Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
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<b>Family Friendly Perks:</b> It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
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<b>Beyond the Basics:</b> From retail discounts to referral incentive awards—small perks can make a big difference.
<br><b>For more information on benefits by country visit:</b> https://spgbenefits.com/benefit-summaries
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<b>Recruitment Fraud Alert:</b><br>
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
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Equal Opportunity Employer
<br>S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
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If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
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<b>US Candidates Only:</b> The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
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----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
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<b>Job ID:</b> 318158
<br><b>Posted On:</b> 2025-08-26
<br><b>Location:</b> Gurgaon, Haryana, India

OPERATIONS ANALYSIS SPECIALIST

Wipro

<div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.<div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
Role Purpose</b></p><p>
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs</p></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p><b>
Do</b></p><ul><li><b>
Support process by managing transactions as per required quality standards</b><ul><li>
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner</li><li>
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue</li><li>
Update own availability in the RAVE system to ensure productivity of the process</li><li>
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions</li><li>
Follow standard processes and procedures to resolve all client queries</li><li>
Resolve client queries as per the SLA&rsquo;s defined in the contract</li><li>
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients</li><li>
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting</li><li>
Document and analyze call logs to spot most occurring trends to prevent future problems</li><li>
Maintain and update self-help documents for customers to speed up resolution time</li><li>
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution</li><li>
Ensure all product information and disclosures are given to clients before and after the call/email requests</li><li>
Avoids legal challenges by complying with service agreements</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><ul><li><b>
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries</b><ul><li>
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions</li><li>
Assist clients with navigating around product menus and facilitate better understanding of product features</li><li>
Troubleshoot all client queries in a user-friendly, courteous and professional manner</li><li>
Maintain logs and records of all customer queries as per the standard procedures and guidelines</li><li>
Accurately process and record all incoming call and email using the designated tracking software</li><li>
Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business</li><li>
Organize ideas and effectively communicate oral messages appropriate to listeners and situations</li><li>
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><ul><li><b>
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client</b><ul><li>
Undertake product trainings to stay current with product features, changes and updates</li><li>
Enroll in product specific and any other trainings per client requirements/recommendations</li><li>
Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client</li><li>
Update job knowledge by participating in self learning opportunities and maintaining personal networks</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p><b>
Deliver</b></p><div><div><div><b>
No</b></div><div><b> Performance Parameter</b></div><div><b> Measure</b></div></div><br>
<div><div>
1</div><div> Process</div><div> No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback</div></div><br>
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2</div><div> Self- Management</div><div> Productivity, efficiency, absenteeism, Training Hours, No of technical training completed</div></div></div></div></div></div><br>
<p></p>
Mandatory Skills: Medical Info &amp; Product Support(PQCM).<br>
<p></p>
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.</div>

Associate

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