client support specialist

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:</div><div><div><br>
Bookassist</div> is an innovative, multi-award-winning industry leader in hotel booking and distribution software and online strategy. Bookassist provides both technology and online strategy for hotels, lowering costs and increasing direct online business. The award-winning Bookassist booking engine is the ideal SaaS solution for reservations automation, with PMS integration, agent/corporate login and loyalty modules. The cloud-based Distribution Manager is a world-class channel manager with dynamic margin optimization and GDS/IDS.</div><div>
Bookassist - We Make Your Bookings More Profitable</div><div>
Bookassist helps hotels increase direct bookings and profit. We combine leading technology and expert strategy to actively raise ROI and lower CPA.</div><div></div><div><div><div>
Position Overview<br>
The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead, this role focuses on delivering high quality customer assistance, resolving/escalating reported issues, and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team, the final candidate would work from Contour&rsquo;s Karachi office.</div></div><div></div><div><div>
Key Responsibilities</div></div><div><div>
Client Support &amp; Training</div></div><div><ul><li><div>
Answering general support queries from our hotel clients over phone and email</div></li></ul></div><div><ul><li><div>
Providing support for hotels using Bookassist booking engine, channel manager, GDS, CMS website etc</div></li></ul></div><div><ul><li><div>
Setting up of new offers, packages and ad hoc tasks in Bookassist reservation system</div></li></ul></div><div><ul><li><div>
Providing internal support for sales, account management and online marketing functions within the company</div></li></ul></div><div><ul><li><div>
Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.</div></li></ul></div><div></div><div><div>
Technical Support &amp; Issue Resolution</div></div><div><ul><li><div>
Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions.</div></li></ul></div><div><ul><li><div>
Conduct research and analysis within internal data platforms to support problem-solving.</div></li></ul></div><div><ul><li><div>
Work with CRM and ticketing tools to manage support cases, feature requests, and documentation.</div></li></ul></div><div><div><br>
Internal Collaboration</div></div><div><ul><li><div>
Contribute to customer satisfaction metrics including NPS improvement efforts.</div></li></ul></div><div></div><div><div>
Job Requirements</div></div><div><div>
Core Skills</div></div><div><ul><li><div>
Strong written and verbal communication skills.</div></li></ul></div><div><ul><li><div>
Ability to deliver clear and accurate guidance to customers.</div></li></ul></div></div><div><div><ul><li><div>
Excellent problem-solving abilities and attention to detail.</div></li></ul></div><div><ul><li><div>
Ability to stay calm under pressure in a fast-paced environment.</div></li></ul></div><div><ul><li><div>
Strong computer proficiency and comfort with multi-system workflows.</div></li></ul></div><div></div><div><div>
Technical Competencies</div></div><div><ul><li><div>
Familiarity with CRM and customer support systems.</div></li></ul></div><div><ul><li><div>
Knowledge of booking systems, data platforms, or real estate datasets is an advantage.</div></li></ul></div><div></div><div><div>
Experience &amp; Education</div></div><div><ul><li><div>
1+ year experience in a customer-facing environment such as hospitality (reception, reservations, e-commerce, revenue) or technical/customer support.</div></li></ul></div><div><ul><li><div>
Relevant third-level degree preferred.</div></li></ul></div><div></div><div><div>
Languages</div></div><div><ul><li><div>
Fluent written and spoken English</div></li></ul></div><div><ul><li><div>
Knowledge of Italian / German would be considered an Asset</div></li></ul></div><div></div><div><div>
Work Conditions</div></div><div><ul><li><div>
12 PM to 9 PM Pakistan Standard Time (9 AM to 5 PM European Standard Time)</div></li></ul></div><div><ul><li><div>
Weekend Availability: Must be willing to work on weekends when required.</div></li></ul></div><div><ul><li><div>
Willingness to provide support outside standard business hours as needed.</div></li></ul></div></div><div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Global Client Support Specialist (Italian/German)

STAR DIGITAL SOLUTION

<p>Are you detail-oriented, proactive, and passionate about client support and account management? We are looking for a dedicated <b>RSP Specialist</b> to join our growing team and ensure excellent service delivery and client satisfaction.</p><p><b>Location:</b> Jail Road, PIB Colony, Karachi<br/><b>Job Type:</b> Full-time</p><p><b>What We Offer</b></p><p>✅ Competitive Salary Package<br/>✅ Supportive &amp; Professional Work Environment<br/>✅ Career Growth &amp; Advancement Opportunities<br/>✅ Skill Development &amp; Training Support</p><p><b>Key Responsibilities</b></p><ul><li>Manage and maintain Retail Service Provider (RSP) client accounts</li><li>Provide high-level customer support and resolve client concerns efficiently</li><li>Coordinate onboarding of new RSP partners and ensure smooth setup</li><li>Monitor account performance and maintain accurate records</li><li>Communicate updates, performance reports, and improvement plans to clients</li><li>Collaborate with internal teams to ensure service excellence</li><li>Ensure compliance with company standards and service procedures</li></ul><p><b>Requirements</b></p><p>✔ Strong communication and interpersonal skills<br/>✔ Previous experience in customer service, account management, or client support preferred<br/>✔ Ability to manage multiple accounts and prioritize tasks effectively<br/>✔ Problem-solving mindset with strong attention to detail<br/>✔ Basic computer skills (MS Office, CRM systems preferred)<br/>✔ Fresh candidates with strong communication skills are encouraged to apply</p><p><b>Why Join Us?</b></p><p>Join a growing organization where your skills are valued and your professional growth is supported. We believe in teamwork, innovation, and delivering excellence to our clients.</p><p>Job Types: Full-time, Temporary, Contract, Internship, Fresher</p><p>Pay: Rs35,000.00 - Rs65,000.00 per month</p><p>Application Question(s):</p><ul><li>Experience in RSP?</li></ul><p>Work Location: In person</p>

Sales Representative - RSP Campaign

Mobinweb

<p><b>Job Posting: Client Success &amp; Digital Marketing Specialist</b></p><p><b>Company:</b> Mobinweb Software Trading<br/><b>Location:</b> Dubai, UAE<br/><b>Job Type:</b> Full-time<br/><b>Industry:</b> Software &amp; Online Services</p><p><b>About Mobinweb</b></p><p>Mobinweb is a dynamic Dubai-based software company specializing in <b>web and APP development, digital marketing, ERP and accounting software support</b>. We help businesses in the UAE and beyond build their digital presence and streamline operations. We&rsquo;re growing fast and looking for a versatile professional to join our team.</p><p><b>Job Overview</b></p><p>We are seeking a <b>Client Success &amp; Digital Marketing Specialist</b>&mdash;a unique hybrid role perfect for someone who loves both <b>creative marketing</b> and <b>helping clients succeed</b>. You will be the bridge between our services (web development, digital marketing, and accounting software) and our clients. Your mission: attract new leads through smart marketing and ensure our existing clients are happy, supported, and thriving.</p><p><b>What You&rsquo;ll Do</b></p><p><b>Digital Marketing (60%)</b></p><ul><li>Create and manage social media campaigns (LinkedIn, Instagram, Facebook) to promote client&rsquo;s services.</li><li>Write SEO-friendly blog posts and website content</li><li>Design simple graphics, brochures, and email newsletters using Photoshop or similar tools.</li><li>Run basic Google/Facebook ads to generate leads</li><li>Track campaign performance and suggest improvements.</li></ul><p><b>Client Support &amp; Success (40%)</b></p><ul><li>Be the first point of contact for client inquiries&mdash;especially for accounting software support.</li><li>Guide new clients through onboarding and basic training for our software and websites.</li><li>Solve basic technical issues and escalate complex problems to our development team.</li><li>Build strong client relationships&mdash;check in regularly, collect feedback, and turn happy clients into case studies.</li><li>Create helpful client resources: tutorial videos, FAQs, and user guides.</li></ul><p><b>Who You Are</b></p><ul><li>You have <b>2&ndash;3 years of experience</b> in a marketing, client support, or similar role (agency experience is a plus!).</li><li>You&rsquo;re a <b>clear communicator</b> in English</li><li>You can create social media posts, write emails, and explain technical topics in simple terms.</li><li>You&rsquo;re familiar with basic digital marketing tools (Photoshop, Canva, Meta Business Suite, Google Analytics).</li><li>You&rsquo;re tech-savvy and willing to learn about web design and accounting software.</li><li>You&rsquo;re organized, proactive, and love helping people.</li></ul><p><b>Nice-to-Haves</b></p><ul><li>Experience with CRM or help desk tools (e.g., Zendesk, Freshdesk).</li><li>Basic knowledge of SEO and content marketing.</li><li>Understanding of UAE business landscape.</li><li>Knowdgle in Programing and coding</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary + benefits.</li><li>Opportunity to grow into a senior marketing or client success role.</li><li>Dynamic, supportive team in a fast-paced agency environment.</li><li>Hands-on experience across marketing, tech, and client relations.</li></ul><p><b>How to Apply</b></p><p>If you&rsquo;re a marketing-minded people person ready to wear two hats, we&rsquo;d love to hear from you!<br/>Send your <b>CV and a short cover letter</b> explaining why you&rsquo;re a great fit for this hybrid role to <b>careers@mobinweb.com</b> or apply directly via Indeed.</p><p><i>Mobinweb is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</i></p><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED4,000.00 per month</p><p>Application Question(s):</p><ul><li>Did you study in IT fields ? and Do you have good enough knowdgle in Web development, Digital Marketing and Are you able to give support too ?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Web and Software: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>English perfectly  (Preferred)</li></ul><p>Location:</p><ul><li>Dubai (Preferred)</li></ul>

Digital Marketing & Client Support Executive

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
  </li>
  <li>
   Banking Experience preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Assist customers with their items purchased through ecommerce website
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Customer Services Specialist

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
  <li>
   On job training
  </li>
  <li>
   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation programs
   <br/>
   <br/>
  </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Customer Success Specialist

GREAT INDIA OVERSEAS INDIA PVT LTD

<p><b>About Silkrute</b></p><p>Silkrute is a fast-growing B2C e-commerce platform connecting Indian sellers with global buyers, simplifying cross-border trade through a seamless digital experience. We are committed to operational excellence, reliable logistics, and customer-first service.</p><p>As we scale, we are looking for a <b>Customer Support Specialist</b> who can deliver quick, accurate, and empathetic resolutions while ensuring a world-class customer experience.</p><p><b>Role Overview</b></p><p>The Customer Support Specialist will be the <b>first point of contact for customers</b>, responsible for handling queries, resolving complaints, coordinating with internal teams, and ensuring timely order lifecycle support.</p><p>We&rsquo;re looking for someone who thrives in a <b>high-volume, process-driven e-commerce environment</b>, is solution-oriented, and is passionate about customer satisfaction.</p><p><b>Key Responsibilities</b></p><ul><li>Handle customer queries via <b>email, chat, and calls</b> with professionalism and empathy.</li><li>Provide <b>end-to-end resolution</b> for order, payment, product, shipment, return, and refund-related issues.</li><li>Ensure <b>SLA-based response and resolution timelines</b> are consistently met.</li><li>Proactively follow up with customers until closure.</li><li>Track and manage issues related to <b>order processing, fulfillment, and delivery delays</b>.</li><li>Coordinate with <b>logistics, warehouse, sourcing, finance, and tech teams</b> for quick resolution.</li><li>Maintain accurate records of customer interactions in CRM/ticketing tools.</li><li>Identify and prioritize <b>critical / high-impact cases</b>.</li><li>Escalate complex issues with proper documentation and analysis.</li><li>Work towards reducing repeat complaints through root-cause identification.</li><li>Understand customer sentiment and <b>diffuse difficult situations effectively</b>.</li><li>Deliver a <b>customer-first approach</b> in every interaction.</li><li>Suggest process improvements based on recurring issues and customer feedback.</li><li>Ensure <b>accurate ticket tagging, documentation, and reporting</b>.</li><li>Follow SOPs, quality standards, and compliance guidelines.</li><li>Contribute to <b>knowledge base and process optimization</b>.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Minimum <b>5&ndash;7 years of experience in Customer Support</b>, preferably in <b>e-commerce / marketplace </b></li><li>Strong understanding of <b>order lifecycle, returns, refunds, and logistics flow</b>.</li><li>Excellent <b>verbal and written communication skills in English (preferred)</b>.</li><li>Experience with <b>CRM / ticketing tools (e.g., Freshdesk, Zendesk, Zoho, etc.)</b>.</li><li>Strong problem-solving and multitasking abilities.</li><li>High attention to detail and ownership mindset.</li><li>Ability to work in a <b>fast-paced, target-driven environment</b>.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Prior experience in <b>cross-border e-commerce or supplier/buyer support</b>.</li><li>Graduation in any discipline.</li><li>Familiarity with <b>SLA, CSAT, FCR, and productivity metrics</b>.</li></ul><p><b>Behavioral Competencies</b></p><ul><li>Customer-first mindset</li><li>Bias for action</li><li>Strong follow-through</li><li>Process-oriented thinking</li><li>Team collaboration</li><li>Adaptability in a scaling environment</li></ul><p><b>Why Join Us?</b></p><ul><li>Opportunity to work in a <b>high-growth global e-commerce ecosystem</b></li><li>Dynamic and collaborative work culture</li><li>Career growth and learning opportunities</li><li>Direct impact on customer experience and business success</li></ul><p><b>Working Days / Shift:</b> 9 to 7 (alternate Saturdays working)<br/><b>Compensation:</b> As per industry standards</p><p>Job Type: Full-time</p><p>Pay: ₹12,024.82 - ₹41,783.25 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li></ul><p>Experience:</p><ul><li>Customer support: 5 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Customer Support Specialist

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: BOM
</div></div></div></div><div><div><div><div>City: Noida
</div></div></div></div><div><div><div><div>State/Province: Uttar Pradesh
</div></div></div></div><div><div><div><div>Posting Start Date: 2/23/26
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><h1 class="jobSectionHeader"><b>Do
</b></h1><ul><li><h2 class="jobSectionHeader"><b>Support process by managing transactions as per required quality standards
</b></h2><ul><li>Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
</li><li>Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
</li><li>Update own availability in the RAVE system to ensure productivity of the process
</li><li>Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
</li><li>Follow standard processes and procedures to resolve all client queries
</li><li>Resolve client queries as per the SLA&Atilde;&cent;&Acirc;&Acirc;s defined in the contract
</li><li>Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
</li><li>Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
</li><li>Document and analyze call logs to spot most occurring trends to prevent future problems
</li><li>Maintain and update self-help documents for customers to speed up resolution time
</li><li>Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
</li><li>Ensure all product information and disclosures are given to clients before and after the call/email requests
</li><li>Avoids legal challenges by complying with service agreements
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
</b></h2><ul><li>Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
</li><li>Assist clients with navigating around product menus and facilitate better understanding of product features
</li><li>Troubleshoot all client queries in a user-friendly, courteous and professional manner
</li><li>Maintain logs and records of all customer queries as per the standard procedures and guidelines
</li><li>Accurately process and record all incoming call and email using the designated tracking software
</li><li>Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&Atilde;&cent;&Acirc;&Acirc; and clients&Atilde;&cent;&Acirc;&Acirc; business
</li><li>Organize ideas and effectively communicate oral messages appropriate to listeners and situations
</li><li>Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
</b></h2><ul><li>Undertake product trainings to stay current with product features, changes and updates
</li><li>Enroll in product specific and any other trainings per client requirements/recommendations
</li><li>Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
</li><li>Update job knowledge by participating in self learning opportunities and maintaining personal networks
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><h2 class="jobSectionHeader"><b>Deliver
</b><br>
</h2><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1 </div><div>Process </div><div>No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
</div></div><br>
<div><div>2 </div><div>Self- Management </div><div>Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
</div></div><br>
</div></div></div></div></div></div></div></div></div><div><div><div><div>Mandatory Skills: Defined Benefit (DB) .<br>
<p></p>Experience: 5-8 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

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