client support specialist

ibex. Pakistan

<div>
 ibex. Pakistan has a recent job vacancy for a Client/Customer Support Specialist in Islamabad or Rawalpindi. The candidate will be a key member of the customer service team, and will be tasked with assisting clients/customers by actively listening to their concerns, answering their questions, and resolving their issues related to the company&rsquo;s products or services.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach and be passionate about working in a dynamic customer support environment. This role is perfect for students or those looking for fresh graduate jobs in Islamabad!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site job in ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per the requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Follow up with clients/customers to ensure their issues are resolved and they are satisfied with the service provided
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Work closely with other members of the client support team and other departments, to ensure a smooth and efficient support experience is provided to the clients
 </li>
 <li>
 Participate in training sessions and team meetings to stay updated on the company&rsquo;s products, services, and support processes
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, particularly in MS Excel and MS Word
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 </ul>
</div>

Client Support Specialist

Hanger

<div>Why Us?:
<div>
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&amp;P) services and products, offering the most advanced O&amp;P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&amp;P patient care clinics nationwide. Through its Products &amp; Services segment, Hanger distributes branded and private label O&amp;P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.</div>
Could This Be For You?:
<div>
The Revenue Solutions Team is a key liaison between the company and its clients, overseeing the revenue cycle management process for assigned clients. The Client Support Specialist provides direct support to the Client Partners in areas such as billing, payment processing, and accounts receivable.
</div>Your Impact:
<ul><li>Perform basic claim scrubs
</li><li>Input data into insurance portals
</li><li>Perform preliminary and in-depth (code specific) insurance verifications
</li><li>Prepare documentation for prior authorization submission
</li><li>Check claim status per client partners&rsquo; specifications
</li><li>Mail paper claims
</li><li>Investigate and report on claim denials
</li><li>Conduct follow-up phone calls to insurance companies to manage accounts receivables
</li><li>Run monthly reports as specified by the client partners
</li><li>Communicate clearly and efficiently with team members
</li><li>Other roles may be added as professional development and training is completed
</li><li>Other tasks may be assigned by Leadership Team as needed</li></ul>
Minimum Qualifications:<div></div><ul><li><div> 
High school diploma required. Minimum of 1-2 years of prior medical office experience required</div></li><li>
O&amp;P Admin or billing experience preferred</li><li>
Must have, or be eligible to obtain, a valid driver&rsquo;s license and driving record within the standards outlined within Hanger&rsquo;s Motor Vehicle Safety Policy and Procedures.</li></ul>
Additional Success Factors:
<ul><li>Detail oriented
</li><li>Professional verbal and written communication skills
</li><li>Ability to multi-task and maintain productivity
</li><li>Advanced computer skills
</li><li>Knowledge of Orthotics and Prosthetics (preferred)</li><li>
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.</li><li>
Keep the patient at the center of everything that you do, building lifelong trust.</li><li>
Foster open collaboration and constructive dialogue with everyone around you.</li><li>
Continuously innovate new solutions, influencing and responding to change.</li><li>
Focus on superior outcomes, and calibrate work processes for outstanding results.</li></ul>
Our Investment in You:
<ul><li>Competitive Compensation Packages</li><li>
8 Paid National Holidays &amp; 4 additional Floating Holidays</li><li>
PTO that includes Vacation and Sick time</li><li>
Medical, Dental, and Vision Benefits</li><li>
401k Savings and Retirement Plan</li><li>
Paid Parental Bonding Leave for New Parents</li><li>
Flexible Work Schedules and Part-time Opportunities</li><li>
Generous Employee Referral Bonus Program</li><li>
Mentorship Programs- Mentor and Mentee</li><li>
Student Loan Repayment Assistance by Location</li><li>
Relocation Assistance</li><li>
Regional &amp; National traveling CPO/CO/CP opportunities</li><li>
Volunteering for Local and National events such as Hanger&rsquo;s BAKA Bootcamp and EmpowerFest</li></ul><div></div><div> 
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.</div><div>
#ERF-HRC</div></div>

Dallas Law Firm

The primary purpose of this position is to: monitor, analyze, format, and test data received from our clients and/or from the Sr. Project Manager and contact clients to solicit files.Job Description:1. Follow standardized procedures to resolve errors in client data2. Solicit files from clients and review formats based on software company protocols3. Learn and use Columbia Ultimate Business Systems Collection software4. Assist with user evaluations of defect requests5. Inform management staff when system, software, and process related issues occur6. Identify and resolve client data issues through communication with Sr Project Manager7. Assist with coordinating client mailings8. Assist in the resolution of complex client issues9. Other duties as assignedExperience:1. Two years experience as Data Analyst or equivalent experience2. Microsoft Office Suite expertise3. File and data Analysis4. Attention to detail5. Strong oral and written communication skillsPay: $23.00 - $28.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Tax Law Solutions

Job Purpose Serving as the primary liaison for TLS, this role ensures seamless and timely communication with prospects and existing clients, drives client satisfaction, and supports internal teams throughout the onboarding, implementation, and service lifecycle.The Client Support Specialist is an essential part of the TLS Sales Contractors, the PRS Implementation and Operations teams, providing essential support throughout the sales and entire implementation processes.The Client Support Specialist is responsible for delivering exceptional customer service to strengthen client acquisition, retention, and continuous service satisfaction.Responsibilities:<ul><li>Become familiar with all TLS processes, products, and cross-functional operations.</li></ul>Work independently and as a problem solver with minimum supervision.<ul><li>Ensure great client satisfaction during the TLS-Client relationship.</li><li>Ensure client acquisition, retention, and continuous service satisfaction, which directly impacts TLS revenue and sustainability.</li><li>Maintain continuous and effective communication with the Sales Representatives, PRS Implementation team, and TLS Management to ensure ongoing client satisfaction.</li><li>Assist the Operations Manager, Sales Representatives, and PRS Implementation Team in maintaining strong client relations while supporting TLS&rsquo;s revenue objectives.</li><li>Support the Sales Department by evaluating next steps, suggesting improvements, and ensuring timely completion of the sales cycle.</li><li>Advise, suggest improvements, and gather next steps to ensure the completion of the implementation process in the expected time.</li><li>Liaison with the PRS Implementation team by comparing and evaluating the best course of action in ensuring the accuracy of client data and maintaining updated information on the PRS reports on a daily basis.</li><li>Proactively follow up with clients and/or all TLS departments throughout the implementation process and after the client has been fully implemented.</li><li>Proactively review, update, and suggest PRS implementation process improvements as needed.</li><li>Provide support to the consulting services team as required.</li><li>Ensure all client information, sales progress, PRS updates, and communication are accurately recorded in Zoho CRM.</li><li>Responsible for daily follow-up on emails, reply to client&rsquo;s inquiries within24-hour time frame, and/or acknowledge receipt of an email, notifying when the information will be provided by the Implementation team. Manage the PRS Client Report, Implementation Log Report, PRS consulting project master reports, and notes in Zoho CRM as needed to ensure excellent internal and external communications.</li><li>Maintain accurate client files and filing system in Box for all client documents, including, but not limited to: executed agreements, reports, business financials, presentations, meeting recaps, and some other relevant communication, etc.</li><li>Manage and track documents sent via Zoho Sign or Box Sign to prospects, clients, consultants, and/or other individuals involved in the implementation process.</li><li>Send documentation such as service agreements, amendments, or invoices right after the presentation to prospects, clients, consultants, and/or other individuals involved in the PRS implementation process using Zoho Sign, Box Sign, or any other company-approved tools.</li><li>Coordinate, schedule, and notify client meetings or presentations with the PRS Implementation team, as needed.</li><li>Participate in internal and prospect/client meetings, providing suggestions and documenting next steps, including client or management responsibilities, to be stored electronically in Box.</li><li>Provide cross-functional support by updating and managing documentation for PowerPoint presentations and other materials required for the client meetings.</li><li>Assist in updating and maintaining manuals, procedures, and/or SOPs for all PRS products and services, as needed.</li><li>Collaborate with marketing strategies to promote business and support the corporate marketing efforts.</li><li>Assist the TLS Executive Administrative Assistant in welcoming guests and clients by greeting them in person or on the telephone, answering or directing inquiries, as needed.</li><li>Operate office machines, such as photocopiers and scanners, voice mail systems, and personal computers.</li></ul>Collaborate and assist other TLS team members, such as the TLS Executive Administrative, as needed.<ul><li>Other projects as assigned by the TLS Client Support Supervisor, TLS Operations Manager, and/or TLS Management.</li></ul>Qualifications and Requirements<ul><li>Bachelor&rsquo;s Degree in one of the following fields: Marketing, Communication, Business Administration, Marketing or Advertising with a minimum of three (3) years of relevant work experience, preferably coordinating projects, activities, and services, office administration or related fields; or Associate Degree with a minimum of five (5) years relevant work experience, preferably coordinating projects, activities, services, office administration or related fields.</li><li>High level of interpersonal skills with an ability to handle sensitive and confidential situations and documentation.</li><li>Communication skills to positively engage customers and retain their loyalty.</li><li>Excellent telephone and oral communication skills in English and Spanish.</li><li>Excellent spelling, grammar, and written communication skills in English and Spanish.</li><li>Attention to detail in composing, typing, and proofing materials; establishing priorities and meeting deadlines.</li><li>Extensive knowledge of computer software, such as Windows, Microsoft Office, Outlook, and the Internet, with vast experience in Excel and PowerPoint.</li></ul>The listed salary range is based on candidates with a Bachelor&rsquo;s degree and 3&ndash;5 years of relevant experience.Job Type: Full-timePay: $38,400.00 - $44,600.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>How many years of experience supporting coordination, client support, administrative processes, or similar operational functions?</li><li>Are you willing to take a drug test, in accordance with local law/regulations?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: Hybrid remote in San Juan, PR 00918

Client Support Specialist - Tax Law Solutions

Intercontinental Exchange

<div>Overview:

Job Purpose
ICE Mortgage Technology (ICE MT) is the leading cloud-based platform provider for the mortgage finance industry. ICE MT technology solutions enable lenders to originate and service more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency. Visit https://www.icemortgagetechnology.com/ to learn more. 
The Client Support Specialist acts as a support resource to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist will become equipped in Mortgage industry products, deliver adequate resolutions, in a timely manner, and consistently address clients&rsquo; questions and concerns. By prioritizing tasks, planning, and utilizing tools and techniques, to make the most out of your responsibilities. 
Working Hours: 9:00 am - 6:00 pm ET (8:00 am - 5:00 pm CT) 
Responsibilities<ul><li>
Support client inquires with customer service, technical and mortgage industry experience in the use of their ICE MT software solutions</li><li>
Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned at six-month&rsquo;s tenure in the role while maintaining a satisfactory level of customer satisfaction.
</li><li>Support and drive service level attainment to departmental standards</li><li>
Strive for first-call resolution, balancing completeness of documentation, quality of service, and while maintaining case backlog</li><li>
Recognize and respond accordingly to customer-impacting scenarios, accurately identifying defects or enhancements, provide clear communications, and timelines per procedures</li><li>
Understand and follow company and departmental guidelines and policies for customer interaction</li><li>
Manage continuous inbound customer inquiries via chat, call, resource center; prioritize and escalate based on recognized business impact; self-managed case backlog to acceptable levels</li><li>
Effective use of knowledge base, along with all resources available to drive resolution</li><li>
Thoroughly and accurately document details of all client interactions</li><li>
Maintaining a high standard of integrity and professionalism, leading by example</li></ul> 
Knowledge and Experience<ul><li>
3+ years equivalent customer service, technical support, or industry mortgage experience using loan origination software applications</li><li>
Proven effectiveness in a role that requires multi-tasking, flexibility, and strong customer soft skills</li><li>
Team-oriented, demonstrates a professional cooperative positive attitude, achieving high regard for teamwork and collaboration</li><li>
Makes sound, professional, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making. Understands and appropriately balances and prioritizes work efforts to operational needs.
</li><li>Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener</li><li>
Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers</li><li>
Communicates effectively, develops and delivers, by written and oral communications, information which is clear, salient, and appropriate audience. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Deliver salient information and complete solutions with confidence</li><li>
Display a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. Demonstrating an aptitude for technical problem solving, including the ability to learn and adopt new technical concepts, processes, and troubleshooting procedures.
</li></ul>#LI-SF1
-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.</div>

Client Support Specialist - ICE Product Pricing Engine

Leeds Professional Resources

Overview We are seeking a dynamic and enthusiastic Customer Service Specialist to join the team of a large global Consumer Goods company! This role is perfect for individuals who thrive on helping others, possess excellent communication skills, and enjoy engaging with diverse clients. As a Customer Service Specialist, you will be the point of contact for the organization, providing exceptional support to all customers and ensuring their experience is positive, efficient, and memorable. Your energy and proactive approach will drive customer satisfaction and foster long-term relationships.Duties<ul><li>Respond promptly to customer inquiries via email and phone; emphasis on email customer service</li><li>Assist clients with product or service questions, troubleshooting issues, and resolving complaints with professionalism and patience</li><li>Conduct outbound email responses and calling to follow up on customer requests or gather feedback for continuous improvement</li><li>Manage data entry tasks accurately within our customer relationship management (CRM) system and maintain detailed records of interactions</li><li>Support sales efforts by identifying customer needs, promoting relevant products or services, and contributing to client retention strategies</li><li>Handle cash transactions securely when necessary, ensuring proper cash handling procedures are followed</li><li>Collaborate with team members to improve customer support processes and share insights gained from client interactions</li></ul>Qualifications<ul><li>Prior experience in customer service environments or customer support roles is preferred, with a strong emphasis in email customer service</li><li>Strong sales aptitude with the ability to upsell or cross-sell products effectively</li><li>Excellent communication skills&mdash;both verbal and written&mdash;are essential for success in this role</li><li>Proficiency in Microsoft Office applications (Word, Excel) and general computer skills required for daily tasks</li><li>Experience with outbound calling campaigns and call center operations is advantageous</li><li>Demonstrated analysis skills to assess customer needs and resolve issues efficiently</li><li>Ability to perform data entry quickly and accurately while maintaining attention to detail</li><li>Familiarity with call etiquette standards and professional demeanor during all interactions</li></ul>Pay: $16.00 per hourWork Location: In person

Customer Service Specialist

Volunteers of America- Greater New York, Inc.

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.
 
We are in search of new talent in the following position…
 
Position: Case Manager/Benefits Specialist
 
The Case Manager/Benefits Specialist offers support to eligible formerly homeless clients living in Permanent Supportive Housing to promote well-being and stability. The Benefits Specialist is part of a specialized team working across four SRO sites in The Bronx and Brooklyn. The Benefits Specialist will be assigned a caseload of clients at one of those sites and will coordinate closely with case management, recreational and operations staff at the building to which they are assigned.
 
Location: New York, NY 10020
 
Minimum Qualifications: 
<ul>
<li>Associate's degree or 60 college credits courses in Human Services field or High School Diploma or GED with 2 years of related experience helping low-income clients access and maintain benefits including Public Assistance, Disability and Veterans benefits.</li>
<li>The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.</li>
</ul>
Case Manager/Benefits Specialist Principal Responsibilities: 
1. Conduct benefits assessments and provide individualized education, assistance, referrals and advocacy to help clients obtain and retain any and all benefits to which they are entitled, including accompanying clients to appointments as needed.
 2. Work with clients and their medical and behavioral health providers to document disability to support SSI/SSD applications and appeals.
 3. Provide individualized money management and budgeting coaching and as needed connect clients to services to adult guardianship or representative payee services.
 4. Develop and deliver workshops on topics related to benefits, budgets and money management.
 5. Utilize best practice approaches and evidence-based interventions to maximize client outcomes.
 6. Maintain service documentation to include client progress notes, observations and interactions about clients and incident reporting when necessary.
 7. Participate in internal and external case conferencing activities.
 
We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:
 
<ul>
<li>Medical, Dental, & Vision Coverage</li>
<li>Prescription Coverage</li>
<li>Life Insurance</li>
<li>Retirement Plan</li>
<li>Tuition Reimbursement</li>
<li>Paid Time Off, including a Paid Birthday Holiday</li>
</ul>
And much more!
 
Please note: Benefits for part-time employees may vary.
 
To learn more about VOA-Greater New York, copy and paste this link into a browser: https://www.voa-gny.org/about
 
VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!

Benefits Specialist/Case Manager

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