client support specialist

Ritzfamilypublishing

We are seeking a professional, customer-focused, and highly organized Client Support Specialist to join our team. This role is responsible for serving as a primary point of contact for clients, responding to inquiries, resolving issues, providing product and service information, and ensuring a positive customer experience.
The ideal candidate has excellent communication and problem-solving skills, strong attention to detail, and the ability to manage multiple client requests efficiently in a fast-paced environment. This position may be performed remotely, depending on company requirements.
<h2>Key Responsibilities</h2>
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Respond promptly and professionally to client inquiries through email, live chat, phone, and other approved communication channels.
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Assist clients with questions regarding products, services, accounts, orders, billing, and general company information.
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Troubleshoot and resolve routine customer issues while maintaining a high standard of service.
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Identify client needs and provide accurate, appropriate solutions or recommendations.
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Escalate complex technical, billing, or service issues to the appropriate department when necessary.
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Maintain accurate records of client interactions, requests, complaints, and resolutions within company systems.
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Follow up with clients to ensure issues have been resolved and expectations have been met.
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Coordinate with sales, marketing, operations, technical support, and other internal teams to address client needs.
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Process and update customer information while maintaining data accuracy.
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Monitor customer feedback and identify recurring issues or opportunities for service improvement.
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Maintain a thorough understanding of company products, services, policies, and procedures.
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Meet established customer service, response-time, quality, and productivity standards.
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Handle confidential customer and company information in accordance with applicable policies.
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Maintain a professional and positive attitude when handling difficult or dissatisfied customers.
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Participate in training and ongoing professional development activities.
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<h2>Qualifications</h2>
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High school diploma or equivalent required; additional education is a plus.
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Previous experience in customer service, client support, call center operations, account management, or a related field preferred.
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Excellent written and verbal communication skills.
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Strong problem-solving and critical-thinking abilities.
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Excellent attention to detail and organizational skills.
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Ability to multitask and manage competing priorities.
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Comfortable working with computers, CRM platforms, help desk software, and standard office applications.
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Ability to learn new software, products, and processes quickly.
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Strong interpersonal skills and a customer-first mindset.
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Ability to work independently while also collaborating effectively with a remote team.</li></ul><div> </div><div>We are committed to providing an inclusive and professional workplace. Employment decisions are based on qualifications, experience, skills, and business needs, without unlawful discrimination.With proper training, guidance, and support, the Client Support Specialist will be well equipped to provide exceptional service, build strong client relationships, and contribute to the company's overall success.</div>

Client Support Specialist

AppWork

<div>At AppWork, we&rsquo;ve built a simple, user-friendly PropTech platform that modernizes maintenance operations. Our platform brings everything into one easy-to-use platform so property managers, maintenance teams, and residents can all enjoy a smoother, more connected experience. 
As a member of the AppWork team, you&rsquo;ll be helping to build and deliver technology that solves real problems, makes communities run better, and creates happier teams and residents. 
About the Role 
We&rsquo;re looking for a Client Support Specialist to own the operational and technical execution behind our Client Success team&rsquo;s relationships. While the Client Success Manager (CSM) owns the client relationship, you&rsquo;ll own the work that keeps it strong: resolving support tickets, configuring and auditing client environments, tracking down bugs with engineering, and keeping up with recurring reporting. 
This role suits someone who&rsquo;s equally comfortable talking to a client and working through technical detail and who wants ownership over the systems and processes that make Client Success run smoothly. 
What You'll Do
Tickets &amp; Technical Support<ul><li>
Triage and resolve client support tickets logged in HubSpot or escalated from live chat, responding on the CSM&rsquo;s behalf when directed.</li><li>
Investigate issues thoroughly &mdash; logs, screenshots, reproduction steps &mdash; and submit fully documented bugs to engineering via ClickUp.</li><li>
Manage parallel ticket workflows for client-facing support and internal engineering bugs, following up on both until resolved.</li><li>
Track open tickets on behalf of CSMs to ensure nothing falls through the cracks</li><li>
Monitor ticket trends and recurring issues, flagging patterns to the CSM and leadership.</li></ul>
Client Setup &amp; Integrations<ul><li>
Configure new client environments end-to-end, including PMS integrations (Yardi, RealPage, AppFolio, Rent Manager, Entrata, and others).</li><li>
Set up admin and property accounts, vendor profiles, and inspection templates tailored to each client&rsquo;s workflow.</li><li>
QA every setup before go-live, confirming accounts, permissions, integrations, and configurations are complete.</li><li>
Manage ongoing configuration for CSV-only clients, flagging volume or complexity issues to the CSM.</li></ul>
Audits &amp; Account Health<ul><li>
Run post-launch (30-day), monthly, and quarterly audits covering setup accuracy, adoption, and usage trends.</li><li>
Investigate integration logs to resolve any data discrepancies between AppWork and the client&rsquo;s PMS.</li><li>
Audit account access and Make Ready Board configurations, surfacing findings and recommended fixes to the CSM.</li></ul>
Recurring Reporting &amp; Live Support<ul><li>
Prepare and QA weekly portfolio Insight Report emails for assigned clients before they go out.</li><li>
Field inbound client calls and HubSpot chat, providing live troubleshooting and refresher training.</li><li>
Cover CSM email and ticket queues during PTO or travel to maintain continuity with clients.</li></ul>
Outreach, Training &amp; Knowledge<ul><li>
Run adoption outreach (e.g., AppWork Obsession Plan calls, post-launch, check-ins).</li><li>
Build client-facing training/certification content and internal Knowledge Base articles for the CS team.</li><li>
Build and iterate on AI-powered tools and workflows that improve team efficiency.</li></ul> 
Qualifications<ul><li>
2+ years of experience supporting SaaS customers, with experience in customer service, account management, or a similar role</li><li>
Previous property management experience with knowledge of PMS platforms, maintenance workflows, work orders, vendor coordination, and service delivery processes - strongly preferred</li><li>
Comfort working with technical detail &mdash; logs, integration data, reproduction steps &mdash; not just front-line support.</li><li>
Strong problem-solving and analytical skills, with excellent written and verbal communication.</li><li>
Ability to manage multiple workstreams (tickets, audits, reporting) and prioritize effectively.</li></ul> 
What Success Looks Like<ul><li>
Clients receive timely, accurate, and friendly support</li><li>
New clients are onboarded smoothly with minimal friction</li><li>
Internal teams can rely on you as a flexible and dependable support resource</li><li>
Issues are resolved efficiently, with appropriate escalation when necessary</li></ul> 

The pay range for this role is: 
42,000 - 50,000 USD per year(New Jersey) 
42,000 - 50,000 USD per year(Florida)</div>

SSA & Company

Job Title: Customer Support Specialist (Remote) Company: SSA &amp; Company Employment Type: Full-Time Location: Anthem, Arizona, United States (Remote) Job Overview SSA &amp; Company, a leading global management consulting firm, is seeking a highly professional and dedicated Customer Support Specialist to join our team. This is a full-time, remote position where you will play a crucial role in maintaining our high standards of client service. The ideal candidate will be an exceptional communicator and a natural problem-solver, dedicated to providing timely and effective support to our valued clients. You will be the first point of contact for client enquiries, ensuring a seamless and positive experience that reflects the quality and integrity of our firm. Key Responsibilities  <ul><li>Serve as the primary point of contact for clients, managing enquiries through email, phone, and our support portal with the utmost professionalism.</li><li>Provide accurate, valid, and complete information by using the right methods and tools.</li><li>Identify and assess clients' needs to achieve satisfaction, resolving issues efficiently and escalating complex problems to the relevant internal teams.</li><li>Maintain detailed records of client interactions, transactions, comments, and complaints.</li><li>Collaborate closely with consultants and project managers to ensure alignment on client communication and issue resolution.</li><li>Contribute to the continuous improvement of our support processes and help build our knowledge base.</li><li>Gather and synthesise client feedback to share with internal teams for service enhancement.</li></ul> Qualifications and Experience  <ul><li>Proven experience in a customer support or client services role, preferably within a professional services or B2B environment.</li><li>Exceptional verbal and written communication skills with a professional, articulate, and friendly demeanour.</li><li>Strong problem-solving skills and the ability to think critically and calmly under pressure.</li><li>Excellent organisational and time-management skills, with a proven ability to manage multiple tasks simultaneously.</li><li>Proficiency with CRM systems and other customer service software.</li><li>A client-centric mindset with a genuine desire to deliver outstanding service.</li><li>The ability to work independently and demonstrate strong self-discipline in a remote setting.</li><li>A high degree of discretion and integrity when handling sensitive client information.</li></ul> What We Offer  <ul><li>A competitive hourly wage of $22 - $26 USD per hour, commensurate with experience.</li><li>A fully remote working arrangement, providing flexibility and an excellent work-life balance.</li><li>The opportunity to work within a dynamic and intellectually stimulating environment at a respected management consulting firm.</li><li>A supportive and collaborative team culture that values your contribution.</li><li>Opportunities for professional growth and development within the company.</li></ul>

Customer Support Specialist (Remote)

J. J. Keller & Associates, Inc

<div>Requisition #: 20821
 
Functional Area: Client Service
 
Employment Type: Full-Time
 
Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid
 
Work Hours: M-F 9:30am-6:00pm CST
<div><div><div><h2 class="jobSectionHeader">Position Summary</h2>
</div><div>J. J. Keller is looking for a Technical Support Specialist to join our Technology Solutions team! J. J. Keller was founded over 70 years ago and we provide over 90% of the Fortune 1000 companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance. With over 7 million employers in this country, the need for our solutions is always growing. 
The Technical Support Specialist provides high quality support to external and internal clients for cloud-based applications and hardware. This includes assisting clients in the resolution of reported issues, maintaining documentation of all support calls, and providing internal client support as needed.
</div></div><div><div><h2 class="jobSectionHeader">Why J. J. Keller?</h2>
</div><div><ul><li>Starting pay of $22/hr.</li>
<li>17 days of PTO annually + 8 Paid Company Holidays + 1 Paid Floating Holiday</li>
<li>Annual Reviews + Merit Increases + Quarterly Bonus Program</li>
<li>New Hire On-the-Job Training</li>
<li>Career Growth Opportunities</li>
<li>Medical + Dental + Vision Insurance</li>
<li>Free Onsite Wellness Clinic for those associates near our corporate office</li>
<li>Free onsite fitness center + access to FLEX by Fitness on Demand providing 24/7 access to online workout and wellness programs</li>
<li>401(k) with Employer Match + Company-funded Profit Sharing</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">Job Responsibilities</h2>
</div><div><ul><li>Provides client support for any Technology Solutions products/services via phone, email, chat, etc. Meets department metrics for number of calls, resolution time etc.</li>
<li>Provides guidance to customers on the use of software applications and hardware devices.</li>
<li>Independently analyzes and resolves support issues in line with knowledge level. Follows proper troubleshooting steps, asks clarifying questions, and discovers underlying causes of issue.</li>
<li>Follows escalation procedures to provide a seamless customer experience and allows the team to effectively resolve customer inquiries.</li>
<li>Tracks all client interactions including contacts, suggestions and resolution to issues in tracking software.</li> 
</ul></div></div><div><div><h2 class="jobSectionHeader">Qualifications</h2>
</div><div>Education and Experience
<ul><li>High School Graduate or General Education Degree (GED).</li>
<li>1+ year of customer service experience, preferably in a high-volume, service environment.</li>
<li>Experience supporting mobile applications or cloud-based applications a plus.</li>
<li>Ability to learn and utilize a variety of software applications.</li>
<li>Experience with smartphone applications.</li>
<li>Strong technical aptitude and interest.</li>
</ul>Other Requirements:
<ul><li>Proficient in the use of a PC and able to flow seamlessly between multiple systems and applications.</li>
<li>Ability to utilize a variety of applications and connected devices.</li>
<li>Commitment to providing outstanding client service.</li>
<li>Quality minded and detail oriented.</li>
<li>Ability to work in a fast-paced environment.</li>
<li>Strong problem-solving skills.</li>
<li>Professional communication skills in a variety of channels such as phone, email, chatrooms, etc.</li>
<li>Empathy and de-escalation skills.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">Physical Requirements</h2>
</div><div>Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.
</div></div></div>We Protect People &amp; The Businesses They Run&trade; 
Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America. 

If you experience system-related issues or need assistance with the online application, please call (920) 720-7700. 

J. J. Keller &amp; Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 
 
Nearest Major Market: Oshkosh
 
Nearest Secondary Market: Appleton
 
Job Segment: Technical Support, Cloud, Compliance, Consulting, Social Media, Technology, Legal, Marketing</div>

Technical Support Specialist

Assistance Plus

<div>The Personal Support Specialist (PSS) provides clients with assistance in activities of daily living (ADLs) which are outlined in the client service plan. Personal Support Specialists consistently deliver exceptional client service. The PSS will follow infection control procedures using universal precautions and will use proper body mechanics to ensure safety. The PSS will typically go to the homes of several clients during the work shift and will be responsible for transportation.
This position will be required to meet the requirements of an irregular, changing schedule, working late in the day as well as on weekends and will be required to travel within a 30 mile radius of their home.
Duties include and are not limited to:<ul><li>
Following duties in clients service plan</li><li>
Assisting client with personal care needs such as bathing, dressing, grooming, oral hygiene, nail, hair, skin and foot care</li><li>
Assisting clients with elimination needs such as assistance to and from bathroom or commode, assisting with bedpan or urinal, catheter, ostomy and incontinent care</li><li>
Assisting client with ambulating needs, assistive devices such as walker, cane, wheelchair, bed mobility, bed and chair transfers, Hoyer lift, gait belt and ROM, locomotion under professional supervision</li><li>
Transporting when authorized</li><li>
Assisting client with their nutritional needs including meal planning and preparation, shopping, assisting or prompting with feeding</li><li>
Assisting clients with household duties by practicing good housekeeping techniques such as kitchen and bathroom cleanup, dusting, vacuuming, laundry and when authorized shopping and running errands</li><li>
Observing, reporting and documenting any changes in the clients physical or mental status such as eating, sleeping, and general behavior</li><li>
Promoting a safe and clean environment</li><li>
Reporting any identified safety hazards found in the home</li><li>
Performing other duties as assigned</li></ul>
Position Requirements:<ul><li>
Proof of vehicle insurance at $50K/$100K and a valid Maine drivers license are required</li><li>
Must be 18 years of age or older</li><li>
Proof of completion of the tenth grade is required. High school diploma or equivalent is preferred</li><li>
Entry level computer experience and must have access to email/internet</li><li>
PSS certification (Will train at no cost to you!)</li></ul>
Benefits:<ul><li>
Mileage reimbursement</li><li>
Flexible schedule</li><li>
Paid travel time</li><li>
Paid time off</li><li>
Working within 30 miles of your home</li><li>
No vaccine requirement</li><li>
Work/life balance</li></ul>
Assistance Plus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

Personal Support Specialist (PSS)

Rhea County School District

Position: Customer Support SpecialistJob Summary: We are seeking a friendly, customer-focused, and detail-oriented Customer Support Specialist to join our team. In this role, you will serve as the primary point of contact for customers, providing timely assistance, resolving inquiries, and ensuring a positive customer experience. The ideal candidate has excellent communication skills, problem-solving abilities, and a passion for delivering outstanding service.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, live chat, or social media in a professional and timely manner.</li><li>Resolve customer issues by identifying problems, researching solutions, and following up to ensure customer satisfaction.</li><li>Process customer orders, returns, refunds, and account updates accurately.</li><li>Maintain detailed records of customer interactions using CRM software.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Educate customers about products, services, and company policies.</li><li>Monitor customer feedback and identify opportunities for service improvement.</li><li>Collaborate with internal teams to resolve customer concerns efficiently.</li><li>Meet or exceed customer satisfaction, response time, and performance targets.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; an associate's or bachelor's degree is a plus.</li><li>Previous experience in customer service, call center, or support roles preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Proficiency with Microsoft Office and customer relationship management (CRM) systems.</li><li>Ability to multitask, prioritize, and work in a fast-paced environment.</li><li>Strong attention to detail and organizational skills.</li><li>Positive attitude and a customer-first mindset.</li></ul>Preferred Skills:<ul><li>Experience with help desk or ticketing software.</li><li>Ability to remain calm under pressure and handle difficult situations professionally.</li><li>Strong teamwork and interpersonal skills.</li><li>Flexibility to work evenings, weekends, or shifts if required.</li></ul>Working Conditions:<ul><li>Full-time or part-time position.</li><li>Remote</li><li>May require shift work, including evenings, weekends, and holidays.</li></ul>Benefits:<ul><li>Competitive salary</li><li>Health, dental, and vision insurance</li><li>Paid time off and holidays</li><li>Retirement savings plan</li><li>Professional development and training opportunities</li><li>Career growth within the organization</li></ul>APPLY NOW!!!

Customer Support Specialist

San Diego LGBT Community Center

<div>WELCOME TO YOUR CENTER!
Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well -being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 100 staff working at 7 facilities across San Diego County.
POSITION SUMMARY
Under the supervision and support of the Senior Director of Programs, this position is designed to meet the individualized and critical needs of the transgender, nonbinary, agender, demi-gender, gender-fluid, two-spirit, genderqueer, intersex, gender nonconforming, questioning, and exploring community. The position will use peer-to-peer advocacy to assist client engagement with various organizations, effectively navigating gaps and barriers faced by our gender-expansive community. This individual must have lived experience navigating various institutions and government agencies. They must work creatively and collaboratively with other departments/programs within The Center community and partners, other LGBTQ+ organizations, guaranteeing culturally wraparound sensitive services to clients to improve the individual's overall safety, stability, health, wellness, and psychosocial needs. This team member must be self-determined, enthusiastically client-centered, and resourceful when advocating for the betterment and advancement of the gender- expansive community.
PRIMARY ROLES &amp; RESPONSIBILITIES
Client Support:<ul><li>
Provide case management by creating individualized care plans to accomplish goals. Must be confident and remain grounded while navigating complex cases, especially for those in crisis, experiencing various types of trauma/abuse, discrimination, displays of self -harm, housing insecurity and instability, systemic/structural oppression, and exclusion.</li><li>
Provide appropriate linkages and referrals to gender-affirming and trans-related care/treatment/support in collaboration with internal Center departments and external</li><li>
Navigate health insurance, both state and federally funded, ensuring access to equitable and trans-affirming healthcare.Informing and properly educating individuals about their rights, they remain empowered during tedious processes, as they can be traumatizing. Assist the client in formally filing grievances and appeals with each person(s) insurance plans, in addition to the Department of Managed Care Health. Ability to follow up with patients' medical referral (s) and prior authorizations for their medical treatment. Prioritize consumers' privacy and protected health information by remaining HIPAA compliant.</li><li>
Assist clients in securing employment, financial security, and enrollment benefits to meet basic aid for folks experiencing housing insecurity, socially displaced, and/or immigration fleeing discrimination and violence from their country or place of origin.</li><li>
Attend discussions and support groups quarterly to ensure accurate client demographic information.</li><li>
Facilitate support groups and Project TRANS Advisory Committee.</li><li>
Responsible for submitting monthly program impact stories.</li></ul>
Outreach and Event Planning:<ul><li>
Serve as an ambassador of Project TRANS by actively engaging in outreach and tabling by having a visible presence at LGBTQ+ events hosted by The Center and partners.</li><li>
Participate in cross-departmental collaborations, including providing on-site support to youth at both youth centers.</li><li>
Assist in the planning and execution of Project TRANS events, including Transgender Day of Remembrance, Transgender Day of Visibility, Trans &amp; Enby Summit, Trans Pride Village, Gender Affirming Clothing Drives, etc.</li></ul>
Administration, Data Entry, and Reporting:<ul><li>
Gather and maintain accurate documentation of clients' goals and needs into internal data systems.</li><li>
Assist in completing monthly narrative reports for The Center's Quality Assurance team and external funders.</li><li>
Attend discussions and support groups quarterly to ensure accurate, up-to-date demographic information from clients.</li><li>
Responsible for working with the Project TRANS team to submit monthly program impact stories.</li><li>
Assist in administrative duties to support the Project TRANS program, including responding to inquiries, creating a monthly programmatic calendar, purchases for discussion groups, and more.</li></ul>
REQUIRED QUALIFICATIONS:<ul><li>
Education and/or Experience: 1 year of experience providing case management services to transgender, nonbinary, and gender expansive communities.</li><li>
Language Skills: Fluency in English required.</li><li>
Computer/Office Equipment Skills: Must be comfortable working in PC/Windows-based environments. Must have strong proficiency with Microsoft Office.</li><li>
Other Qualifications:<ul><li>
Demonstrated ability to manage multiple tasks with shifting priorities.</li><li>
Must demonstrate competence in working with diverse populations.</li><li>
Must demonstrate competence in using strength-based, trauma-informed, and motivational interviewing techniques.</li></ul></li></ul>
PREFERRED QUALIFICATIONS:<ul><li>
Education: Bachelor's degree in a social service-related field.</li><li>
Language: Fluency in Spanish.</li><li>
Experience: 2 or more years of experience providing case management services to transgender, nonbinary, and gender expansive communities. 1 year or more of experience providing case management services to people living with mental illness and/or substance use disorders.</li><li>
Other Qualifications: Knowledgeable about current issues related to the LGBTQIA+ community.</li></ul>
WORK LOCATION<ul><li>
On-site, in the office, and with program participants in the field.</li><li>
Occasional work hours in the evening and on Saturdays are required for programming and events.</li><li>
Office in the Hillcrest Neighborhood in the City of San Diego.</li></ul>
COMPENSATION &amp; BENEFITS:<ul><li>
Compensation: The pay range for this position is $23.00 - $24.25 per hour and is commensurate with experience. This is a Full-Time, Regular Non-Exempt position.</li><li>
Benefits: The Center offers a robust benefits package, inclusive of Competitive Pay Scales, a 401(k) retirement plan (with company match), employer paid medical coverage (base plan with optional buy up medical plans available), voluntary dental and vision plan options, out-of-pocket optional coverage for spouses, domestic partners, and dependent children, full-time and part-time schedules, generous vacation and holiday benefits, and opportunities for promotion and advancement.</li></ul> 
Equal Opportunity Employer
The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.</div>

Transgender & Nonbinary Services Case Manager & Peer Support Advocate

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Transgender & Nonbinary Services Case Manager & Peer Support Advocate