client support specialist

Hashtag Media

<p><b>Job Title:</b> Client Support Specialist<br/><b>Job Type:</b> Hybrid, Full-Time<br/><b>Location:</b> Gulberg Greens, Islamabad<br/><b>Days:</b> Monday to Saturday</p><p><b>Job Overview:</b><br/>Hashtag Media is a creative digital agency specializing in web design, web development, branding, and digital marketing. We are looking for a <b>Client Support Specialist</b> to manage client communications, respond to queries, and handle our freelance platforms (Upwork, Fiverr). The ideal candidate will be responsible for ensuring smooth interactions with clients, writing tailored proposals, and supporting business growth through excellent client handling.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage and optimize company-owned Upwork and Fiverr accounts.</li><li>Respond promptly to client messages, queries, and requirements.</li><li>Write personalized, high-converting proposals to potential clients.</li><li>Understand client needs and communicate project details effectively.</li><li>Conduct follow-ups, schedule meetings, and maintain strong client relationships.</li><li>Coordinate with internal teams to ensure seamless on-boarding and project delivery.</li><li>Maintain detailed records of client interactions, bidding activities, and performance reports.</li><li>Support the business development team with research and lead generation.</li><li>Suggest ideas and improvements to enhance client experience.</li><li>Perform other duties relevant to the role as needed.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Minimum 2 years of proven experience in client handling, freelance platform bidding (Upwork, Fiverr), or business development.</li><li>Strong understanding of web design, development, and branding services.</li><li>Excellent English communication skills (written and verbal).</li><li>Experience in writing customized proposals and directly handling client communication.</li><li>Strong organizational skills and attention to detail.</li><li>Self-motivated, proactive, and target-driven.</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive fixed salary (based on experience).</li><li>Friendly and professional work environment.</li><li>Opportunities for career growth within the company.</li></ul><p><b>Note:</b> This is a hybrid role, primarily remote, with six working days a week. However, the employee may be required to attend the office as needed or when requested by management.</p><p>Interested candidates, please share your resume at <b>career@hashtagmedia.ae</b></p><p>Job Type: Full-time</p><p>Pay: From Rs40,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Location:</p><ul><li>Islamabad (Preferred)</li></ul><p>Work Location: In person</p>

Client Support Specialist

Stifel

<div>Why Stifel:
<div>
Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.</div><div></div><div><br>
Let&rsquo;s talk about how you can find your place here at Stifel, <b>where success meets success</b>.</div>
What You'll Be Doing:
<div>
The Bank Client Support Specialist is responsible for a variety of moderate to highly complex operational recurring functions to support bank and brokerage operations. Works closely with teammates and manager to achieve department goals and objectives.</div>
What We're Looking For:
<ul><li>Performs a variety of work assignments, including new account activity, mobile deposits, outbound wire calls, account maintenance and lockbox), in accordance with departmental policy and</li><li>
Provides the highest quality of customer service through written and verbal communication to internal Stifel associates that require assistance from our team.</li><li>
Follows department security policies to protect client information at all times.</li><li>
Utilizes a variety of resources, systems and processes to ensure the highest level of customer service.</li><li>
Responsible for special projects as needed.</li></ul>
What You'll Bring:
<ul><li>Knowledge of principles and processes for providing superior service for internal and external clients</li><li>
Knowledge of current banking terminology, regulations and regulatory requirements.</li><li>
Ability to multi-task, prioritize and manage time effectively.</li><li>
Strong written and verbal communication skills.</li><li>
Ability to use good professional judgment to make decisions and solve problems.</li><li>
Strong organizational skills with a high degree of accuracy.</li><li>
Ability to work successfully in a team environment.</li></ul>
Education &amp; Experience:
<ul><li>Minimum Required: High School Diploma or Equivalent</li><li>
Minimum Required: 1+ years' of client service experience</li><li>
Banking Operations and/or Retail Banking background preferred</li><li>
Level of role is flexible based on experience</li></ul>
Licenses &amp; Credentials:
<ul><li>Minimum Required: None</li></ul>
Systems &amp; Technology:
<ul><li>Proficient in Microsoft Excel, Word, and Outlook</li></ul>
About Stifel:
<div>
Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients&rsquo; money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.</div><div></div><div><br>
While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let&rsquo;s talk about how you can find your place here at Stifel, where success meets success.</div><div></div><div><br>
At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.</div><div></div><div><br>
Stifel is an Equal Opportunity Employer.</div></div>

Client Support Specialist - Treasury Management

Soliton Technologies

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking a skilled and dedicated Client Support Specialist to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our applications, providing technical support, and delivering exceptional service to our clients. If you are passionate about technology and excel in problem-solving, we want to hear from you.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Application Monitoring: Regularly monitor and maintain application performance to ensure smooth and efficient operation.
  </li>
  <li>
   Technical Support: Provide first-line technical support for application-related issues, responding to user-reported problems via email, phone, or ticketing systems.
  </li>
  <li>
   Troubleshooting and Diagnosis: Analyze and troubleshoot application issues, diagnose root causes, and implement solutions or workarounds.
  </li>
  <li>
   Incident Management: Manage and prioritize support tickets, ensuring timely resolution and escalating critical issues to the appropriate teams when necessary.
  </li>
  <li>
   Collaboration: Work closely with developers, system administrators, and other IT professionals to address complex issues and implement improvements.
  </li>
  <li>
   Client Interaction: Serve as the primary contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
  </li>
  <li>
   Issue Resolution: Identify and resolve client issues by troubleshooting problems, providing solutions, and escalating issues when necessary.
  </li>
  <li>
   Communication: Maintain clear and effective communication with clients through phone, email, and chat.
  </li>
  <li>
   Product Knowledge: Develop a deep understanding of our products and services to provide informed support and recommendations.
  </li>
  <li>
   Training: Provide training and guidance to clients on the use of our products or services, ensuring they have the resources needed for success.
  </li>
  <li>
   Reporting: Prepare and present reports on client support metrics, including common issues, resolution times, and client satisfaction levels.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven 2 years experience in client/application support or a related technical role.
  </li>
  <li>
   Healthcare experience will be preferred.
  </li>
  <li>
   Strong problem-solving skills and the ability to troubleshoot complex issues.
  </li>
  <li>
   Excellent communication skills, with the ability to interact professionally with clients and team members.
  </li>
  <li>
   Familiarity with incident management and ticketing systems.
  </li>
  <li>
   Ability to work collaboratively with developers, system administrators, and other IT professionals.
  </li>
  <li>
   Strong organizational skills, with the ability to manage and prioritize multiple support tickets.
  </li>
  <li>
   Willingness to develop a deep understanding of our products and services.
  </li>
  <li>
   Experience providing training and support to clients is a plus.
  </li>
  <li>
   A degree in Computer Science, Information Technology, or a related field is preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Shift Timings: Afternoon Shift, Evening Shift
  <br/>
  <br/>
 </strong>
 <strong>
  About Us:
 </strong>
 Persivia and Soliton Technologies are AI-powered HealthTech platform that enables providers, payers, and large health care International organizations to deliver personalized, value-based care. By integrating clinical and claims data, we deliver real-time insights that drive improved patient outcomes, clinical performance, and operational efficiency.
 <br/>
 <br/>
 Role Code:
 <strong>
  #ST25Q3CS
 </strong>
</div>


Client Support Specialist - US Healthcare

Al-Mansour Automotive

<div>
 <p>
  <strong>
   <u>
    Job Role:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our CRM Specialist are tasked with providing world-class, professional support and service to our valued customers; through providing an outstanding, memorable, and personalized attention to our clients in the service center, by assisting with service appointment scheduling, troubleshooting basic automotive questions, checking on service status, resolving and following up on any client issues brought to attention. Make outbound calls per day to clients whose service has been completed, inquiring about their experience with al Mansour and ensuring they are completely satisfied with every aspect of their visit.
 </p>
 <p>
  the role requires the ability to effectively communicate in an articulate, empathetic, and professional tone. Patience is not just a virtue but a requirement.
 </p>
 <p>
  Position is also responsible for taking the lead on building reports, managing back-end administration, and helping to maintain the quality of the data found within the system.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Education
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Bachelor&rsquo;s degree in business administration or Equivalent is preferable
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Required Qualifications &amp; Skills
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Minimum Qualifications
 </p>
 <ul>
  <li>
   Good Computer Skills
  </li>
  <li>
   English Language
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Minimum Experience
 </p>
 <ul>
  <li>
   0 &ndash; 2 years of experience
  </li>
 </ul>
 <p>
 </p>
</div>


CRM Specialist

<div>
 <p>
  <strong>
   About SCG in India
  </strong>
 </p>
 <p>
  SCG, Southeast Asia&rsquo;s most established industrial conglomerate, is expanding in India with a focus on
  <strong>
   sustainable building materials, innovative construction solutions, and advanced supply-chain capabilities
  </strong>
  &mdash;backed by more than a century of leadership in cement, building materials, packaging, and chemicals.
 </p>
 <ul>
  <li>
   <strong>
    Sustainable product leadership.
   </strong>
   Delivering
   <strong>
    eco-friendly AAC wall and block systems
   </strong>
   that meet the demands of India&rsquo;s modern construction industry.
  </li>
  <li>
   <strong>
    India as a sourcing gateway.
   </strong>
   Serving as a
   <strong>
    specialized sourcing hub
   </strong>
   for ceramics, packaging, and industrial supplies, linking Indian production strengths to SCG&rsquo;s international markets.
  </li>
  <li>
   <strong>
    Recognized sustainability leadership.
   </strong>
   Globally acknowledged for ESG excellence, SCG has been ranked among the
   <strong>
    top performers worldwide in construction materials
   </strong>
   for sustainability.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  As a Customer Service Specialist, you will be the frontline ambassador for SCG, ensuring that every customer receives
  <strong>
   reliable support, responsive communication, and seamless service delivery
  </strong>
  . This role is crucial for building trust and reinforcing SCG&rsquo;s reputation in India.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Manage customer inquiries, orders, and requests with accuracy and professionalism.
  </li>
  <li>
   Coordinate with sales, logistics, and finance teams to ensure smooth order processing and delivery.
  </li>
  <li>
   Track order status and proactively update customers on progress or potential issues.
  </li>
  <li>
   Assist in resolving service complaints, claims, and concerns with a solutions-first mindset.
  </li>
  <li>
   Maintain detailed customer records in CRM systems and generate service performance reports.
  </li>
  <li>
   Provide after-sales support, including product information, warranty handling, and documentation.
  </li>
  <li>
   Support customer engagement activities and contribute to service improvement initiatives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Communications, or related fields.
  </li>
  <li>
   0&ndash;3 years of experience in customer service, order management, or client support.
  </li>
  <li>
   Strong communication and problem-solving skills with a customer-first mindset.
  </li>
  <li>
   Organized, detail-oriented, and able to handle multiple priorities simultaneously.
  </li>
  <li>
   <strong>
    New graduates with enthusiasm and adaptability are welcome to apply.
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Career Development
  </strong>
 </p>
 <p>
  This role provides exposure to SCG&rsquo;s
  <strong>
   customer ecosystem and service operations
  </strong>
  , opening career pathways into account management, operations, or sales support roles within SCG India and the wider regional network.
 </p>
</div>


Customer Service Specialist – SCG India

State Street

<div><div>What we are looking for</div><div>
The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client&rsquo;s business and technical needs, training users, testing workflows and resolving issues. The Specialist will liaise with Charles River Technical Support and Product resources to troubleshoot application issues and to determine the optimal configuration. The ideal candidate will have at least 3 to 5 years of hands-on experience gained in the financial industry working for a consultancy or software vendor. Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued.</div><div></div><div>
Why this job is important to us</div><div>
The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019.</div><div></div><div>
What you will be responsible for</div><ul><li>
PPSS are expected to have strong industry knowledge across multiple asset classes. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams.</li><li>
Analyze and evaluate requirements issues while providing product expertise and guidance throughout the post go-live journey.</li><li>
Educate customers on the methodologies and functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of Charles River solutions and services.</li><li>
Evaluate customer requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of customer-specific requirements or in response to trends in the marketplace.</li><li>
Responsible for maintaining a client issues list and status reporting.</li><li>
Train users on existing workflows</li><li>
Gather requirements for new asset classes, security types and/or business line<ul><li>
Document requirements</li><li>
Works with Professional Services team to assign dedicated resources to accomplish deliverables</li></ul></li><li>
 Contribute to software quality by clearly communicating defects to Client Support and Product Management. Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes. Identify errors and mistakes in documentation and suggest corrections and improvements.</li></ul><div></div><div>
What we value</div><div>
The Post Go Live Production Support Specialists is expected to have experience working on implementing or supporting Front, Middle or Back Office Investment Management systems.</div><ul><li>
PPSS are expected to have strong industry knowledge across multiple asset classes. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams.</li><li>
Minimum of 5 years of experience with the implementation and/or support of mission-critical financial solutions. Experience in the implementation and/or support of a financial system within a bank, hedge fund or asset manager, or wealth management firm is especially valuable.</li><li>
 Hands-on experience implementing or supporting investment management software, preferably an order management and compliance system is especially valuable.</li><li>
 Substantive in one or more of the following: fixed income, equity financial instruments. Understanding of investment management or wealth management workflows, derivatives, and FX instruments.</li><li>
 Technically savvy: understanding of multi-tier technical architectures and relational database structures, familiarity with SQL, FIX and reporting tools.</li><li>
 A strong record of customer service. Post Go Live Support Specialists must understand customer needs and build effective relationships. The candidate must be able to convey plans, issues and concerns to clients and team members in a clear, logical and concise manner. They will need to also be able to influence key decision makers both internally and externally.</li><li>
 Must be customer driven, work within a team environment, and be focused on providing a high quality of service to the customer.</li><li>
 Strong time management skills including the ability to manage multiple projects in parallel.</li><li>
 Strong problem solving/analytical skills.</li></ul><div></div><div>
Education &amp; Preferred Qualifications</div><ul><li>
Degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science. An advanced degree or industry certification such as the CFA is a strong plus.</li><li>
3 to 5+ years of experience</li><li>
Travel as required by the Customer</li></ul><div></div><div>
About State Street</div><div>
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data &amp; analytics, investments research &amp; trading and investment management to institutional clients.</div><div></div><div>
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.</div><div></div><div>
Inclusion, Diversity, and Social Responsibility. We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.</div><div>
State Street is an equal opportunity and affirmative action employer.</div><div>
Company: Charles River Development</div><div>
Discover more at <div>www.StateStreet.com/careers</div></div></div>

Post Production Support Specialist, Charles River Development, Assistant Vice President

Mindbridge

<div>
 <p>
  <strong>
   Who We Are
  </strong>
 </p>
 <p>
  We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Job
  </strong>
 </p>
 <p>
  As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Get Hired Faster &ndash; Walk-In Interviews Open Now!
  </strong>
 </p>
 <p>
  Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 </p>
 <p>
  For the
  <strong>
   quickest response
  </strong>
  and a
  <strong>
   fast-track hiring process
  </strong>
  , visit our office for
  <strong>
   walk-in interviews
  </strong>
  . Just bring your:
 </p>
 <ul>
  <li>
   <strong>
    Original CNIC
   </strong>
  </li>
  <li>
   <strong>
    Updated CV
   </strong>
  </li>
 </ul>
 <p>
  ⏰
  <strong>
   When:
  </strong>
  Monday to Saturday, 11:00 AM - 6:00 PM
 </p>
 <p>
  📍
  <strong>
   Where:
  </strong>
  Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 </p>
 <p>
  Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we offer:
  </strong>
 </p>
 <ul>
  <li>
   Highest salary package for Non-Voice Customer Support: up to
   <strong>
    PKR 150,000
   </strong>
  </li>
  <li>
   No sales or monthly targets
  </li>
  <li>
   Medical Insurance
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   On job training
  </li>
  <li>
   State-of-the-art infrastructure
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Employee engagement &amp; appreciation programs
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Manage incoming chats/emails
  </li>
  <li>
   Identify and assess customers&rsquo; needs to achieve satisfaction
  </li>
  <li>
   Build sustainable relationships and trust with customer accounts through open and interactive communication
  </li>
  <li>
   Provide accurate, valid and complete information by using the right methods/tools
  </li>
  <li>
   Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  </li>
  <li>
   Follow communication procedures, guidelines and policies
  </li>
  <li>
   Take the extra mile to engage customers
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   A-Levels/Intermediate
  </li>
  <li>
   Natural instinct to empathize with users
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Native or bilingual spoken and written English skills
  </li>
  <li>
   Detail-oriented
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
  </strong>
 </p>
 <p>
 </p>
</div>


Customer Experience Specialist (Non Voice)

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