client support specialist

<div><div>ADP is hiring a Client Support Specialist.
<ul><li>Are you ready to join a company offering career advancement opportunities throughout your career journey?
</li><li>Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
</li><li>Are you looking for an inclusive environment with a culture of collaboration and belonging?
</li></ul>If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change - your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO:
Responsibilities
What you can expect on a typical day:
Be a Trusted Advisor and Problem Solver. You will work independently or as a team as a consultant servicing ADP's products/technology. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes.
Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
TO SUCCEED IN THIS ROLE:
Required Qualifications
<ul><li>3 - 5 years of experience working in client service/customer service environment or systems integration environment.
</li><li>You can work overtime hours during peak seasons.
</li></ul>A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
<ul><li>Experience noted above OR
</li><li>Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
.
</li></ul></div>Bilingual (English/Spanish) preferred
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
<ul><li>Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
</li><li>Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
</li><li>Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
</li><li>Continuously learn through ongoing training, development, and mentorship opportunities.
</li><li>Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
</li><li>Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
</li><li>Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
</li><li>Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
</li></ul>What are you waiting for? Apply now! 

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</div>

Client Support Specialist

Intercontinental Exchange

<div>Overview:

Hours for this role are 11:00 am to 8:00 pm Eastern time 
Job Purpose
Provides in-depth product support to ICE Mortgage clients by resolving incoming inquiries through phone and e-mail communication. Administers the necessary requirements to resolve and maintain client accounts and ensures that the quality and utilization of Intercontinental Exchange (ICE) software products satisfy client needs. Collaborates with Operations, Sales, and Product Management teams to ensure client satisfaction and company initiatives are met. 
Responsibilities<ul><li>
Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions</li><li>
Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned</li><li>
Drive service level attainment to departmental standards</li><li>
Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates</li><li>
Recognize and respond accordingly to systemic customer-impacting problems</li><li>
Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client</li><li>
Understand and follow company and departmental guidelines and policies for customer interaction</li><li>
Maintain and promote consistent behaviors and delivery across the team</li><li>
Manage case backlog to departmental standards</li><li>
Effectively use knowledge base, along with all resources available to drive resolution</li><li>
Thoroughly and accurately document details of all client interactions in CRM system</li></ul>
Knowledge and Experience<ul><li>
3+ years&rsquo; experience in a customer-facing technical support role or 1+ year experience and a Bachelor&rsquo;s degree or equivalent</li><li>
Demonstrated relevant competency in the following areas &ndash; Desktop browser troubleshooting, Microsoft Office products, Windows Desktop including Windows Registry</li><li>
PC Basic Setup, PC Hardware Troubleshooting &amp; Understanding of Software/Hardware compatibility limitations</li><li>
Proven effectiveness in a role that requires multi-tasking and strong customer soft skills</li><li>
Demonstrated ability to confidently deliver solutions and resolve issues</li><li>
Team-oriented, demonstrates a professional and cooperative attitude</li><li>
Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed</li><li>
Experience working in a SaaS environment</li><li>
Familiar with Client/Server Architecture and network troubleshooting tools such as Telnet, Traceroute or Ping</li><li>
Familiarity with Splunk or other log analyzer tools</li><li>
Awareness of Knowledge Center Support/Knowledge Article best practices, familiar with structuring process &amp; procedure documentation</li><li>
Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly</li><li>
Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener</li><li>
Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback</li><li>
Analytical; proactive; creative problem solver</li><li>
Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers</li><li>
Act with integrity; demonstrate adaptability; execute consistently against job responsibilities</li></ul> 
#LI-SF1
-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.</div>

Client Support Specialist, EMN

Robert Quinn Ltd

Job Title: Client Support Specialist (Chat-Based) Company: Robert Quinn Ltd Employment Type: Full-Time Location: Remote Job Overview Robert Quinn Ltd, one of Ireland's leading construction companies with nearly 50 years of industry experience, is seeking a dedicated and professional Client Support Specialist to join our team. We specialise in high-quality commercial, retail, healthcare, and educational construction projects and are known for our exceptional workmanship and timely delivery. In this role, you will be the first point of contact for our valued clients, providing outstanding support and information exclusively through our chat-based platforms. This is an excellent opportunity to contribute to a reputable organisation and play a key part in maintaining our high standards of client satisfaction. Responsibilities • Engage professionally with clients via live chat to provide timely and accurate information regarding our services, including commercial fit-outs, Building Information Modeling (BIM), and design-build solutions. • Serve as the primary point of contact for all inbound chat enquiries, addressing questions and providing support with a consistently high level of service. • Guide clients and potential customers through our website and digital client portals, ensuring a seamless and positive user experience. • Identify, troubleshoot, and effectively escalate complex issues to the appropriate internal teams, such as project managers or the sales department. • Maintain precise and detailed records of all client interactions and communications within our CRM system. • Gather and document client feedback to contribute to the continuous improvement of our services and support processes. • Work collaboratively with the wider team to ensure a consistent and professional brand image across all client touchpoints. Qualifications • Proven experience in a client support or customer service role, with a strong preference for candidates with experience in chat-based communication. • Exceptional written communication skills in English, with impeccable grammar, spelling, and punctuation. • Strong problem-solving abilities and the capacity to remain calm and professional in a fast-paced environment. • A self-motivated, disciplined, and organised approach, essential for success in a remote working role. • Proficiency in using CRM software and digital communication platforms is highly advantageous. • A genuine interest in the construction or architectural industry is desirable but not essential. What We Offer • A competitive hourly wage of $25 - $35 USD. • A full-time, remote position that offers flexibility and supports a healthy work-life balance. • The opportunity to be part of a highly respected and stable company with a rich history of successful projects valued at over €340 million. • A supportive and collaborative team environment where your contributions are recognised and valued.

Client Support Specialist (Chat-Based)

New look apprale 

Remote Client Support Coordinator Flexible Remote Position | Permanent Opportunity We are currently growing our remote operations team and looking for professional, reliable individuals who enjoy communicating with people and helping create a positive client experience. This position involves assisting clients, coordinating virtual appointments, and maintaining organized communication with customers through company systems and scheduled interactions. What You&rsquo;ll Be Doing - Communicate with clients in a professional and friendly manner - Provide general information and assistance - Coordinate and confirm online appointments - Assist with scheduling and calendar management - Maintain accurate client records and updates - Help ensure a smooth and organized customer experience This role focuses on communication, coordination, and client support. No sales transactions or payment processing are involved. Position Details - 100% remote opportunity - Work from anywhere with a stable internet connection - Flexible scheduling options available - Monday to Friday availability preferred during business hours (EST) - 20&ndash;40 hours per week available - Long-term permanent role Compensation - Guaranteed pay starting at $17 USD/hour - Performance bonuses available - Stable and transparent compensation structure Training &amp; Support We provide full onboarding and ongoing support to help you succeed. - Structured training included - Access to internal systems and tools - Continuous guidance from the support team Requirements - Reliable computer or laptop - Stable internet connection - Headset or professional audio setup - Quiet and professional workspace Ideal Candidate - Strong communication and interpersonal skills - Organized and detail-oriented - Professional and solution-focused mindset - Comfortable working independently in a remote environment - Able to adapt quickly to new systems and processes - Comfortable navigating online platforms and software tools Why Join Us? - Fully remote flexibility - Stable long-term opportunity - Supportive and structured environment - Flexible scheduling options - Opportunity for growth and advancement If you are looking for a professional remote role focused on client communication, scheduling, and coordination, we would love to hear from you. Apply today to join our growing team.Pay: Rs4,798.48 - Rs45,410.39 per hourWork Location: Remote

Remote Client Support Coordinator

Springline Advisory 

Job Overview Springline Advisory is a dynamic and client-focused advisory firm committed to delivering exceptional service and expert guidance. We are currently seeking a dedicated and articulate Customer Support Representative to join our growing team on a full-time basis. This is an excellent opportunity for a highly motivated individual who is passionate about providing outstanding support and building strong client relationships. The ideal candidate will be the first point of contact for our clients, playing a crucial role in ensuring a positive and seamless experience. We are looking for a natural problem-solver with excellent communication skills who thrives in a professional environment. We offer a competitive salary ranging from approximately £21,000 to £30,500 per annum (equivalent to $26,000 - $38,000 USD), dependent on experience. Responsibilities  <ul><li>Serve as the primary point of contact for client inquiries via phone, email, and digital platforms.</li><li>Provide timely, accurate, and professional responses to questions regarding our services and processes.</li><li>Identify, troubleshoot, and resolve client issues with empathy and efficiency.</li><li>Escalate complex queries to the appropriate internal teams while maintaining ownership of the client communication.</li><li>Maintain precise and detailed records of all client interactions and transactions in our CRM system.</li><li>Gather and document client feedback to help drive continuous improvement in our services.</li><li>Collaborate with colleagues across different departments to ensure a cohesive and high-quality client journey.</li><li>Proactively assist clients to ensure they are getting the most value from our advisory services.</li></ul>Qualifications  <ul><li>Proven experience in a customer service, client support, or a similar client-facing role.</li><li>Exceptional verbal and written communication skills with a professional and courteous telephone manner.</li><li>Strong problem-solving skills and a keen attention to detail.</li><li>Proficiency in using CRM software and the Microsoft Office Suite.</li><li>Excellent organisational and time-management abilities, with a capacity to manage multiple tasks simultaneously.</li><li>A patient, empathetic, and client-centric approach to all interactions.</li><li>The ability to work effectively both independently and as part of a collaborative team.</li><li>Previous experience within a financial or professional services environment is desirable but not essential.</li></ul> Benefits  <ul><li>A competitive salary and benefits package.</li><li>Generous holiday allowance.</li><li>Company pension scheme.</li><li>Opportunities for ongoing professional development and career progression.</li><li>A supportive, inclusive, and collaborative work culture.</li><li>Access to employee wellness programmes.</li></ul>

Customer Support Representative

ZOCCAM Technologies

ZOCCAM TechnologiesCustomer Support &amp; Administrative SpecialistJob DescriptionLocation: Puerto Rico (required) &mdash; 100% RemoteJob Type: Full-timeCompensation: $$12-$15/hrAbout UsZOCCAM Technologies is a fintech company providing payment infrastructure, identity verification, and home warranty ordering for the real estate industry. Our platform simplifies real estate transactions for title companies and realtors nationwide, with some of the largest companies in the industry as customers.We are a growing business seeking a Customer Support &amp; Administrative Specialist based in Puerto Rico to join our team. This individual will be team-oriented and involved in many aspects of the business, shaping the way we care for our customers while providing administrative support to company operations.The RoleThis is a fully remote position based in Puerto Rico. You will split your time between customer-facing work and internal administrative duties. On the customer side, you'll help our customers and mobile application users resolve issues, coordinate onboarding, and proactively reach out to customers to check on their satisfaction and make their ZOCCAM experience better. On the admin side, you'll support day-to-day operations of the company. This is a phone-heavy role &mdash; you should be comfortable and confident spending a significant portion of your day on calls with customers, banks, and partners.Customer Support Responsibilities<ul><li>Engage with our clients and their banks to solve customer problems and find the best possible solutions</li><li>Help mobile application users navigate the ZOCCAM apps</li><li>Serve as liaison between customers and internal teams to ensure a seamless customer experience</li><li>Support implementation of new customers and updates to existing customer information in production systems</li><li>Review new customer setup against the quality-control go-live checklist</li><li>Coordinate and assist new customers with their first go-live transactions</li><li>Support other team members to facilitate operational excellence</li></ul>Customer Relationship Responsibilities<ul><li>Conduct proactive outreach calls to customers to check on their satisfaction with ZOCCAM</li><li>Listen for pain points, gather feedback, and identify opportunities to improve each customer's experience</li><li>Provide hands-on assistance, training, or guidance to help customers get more value from the platform</li><li>Relay customer feedback and feature requests to internal teams</li><li>Follow up with customers after issue resolution to confirm their needs were fully met</li><li>Help identify at-risk or low-usage accounts and assist in re-engaging them</li></ul>Administrative Responsibilities<ul><li>General administrative support for company operations</li><li>Light bookkeeping and operational analytics</li><li>Data entry and maintenance of accurate customer records</li><li>Document preparation, filing, and recordkeeping</li><li>Scheduling and coordination support as needed</li><li>Any additional tasks as assigned by your supervisor</li></ul>Requirements<ul><li>Must be located in Puerto Rico</li><li>Dedicated workspace suitable for business phone calls &mdash; a quiet, professional home office environment with reliable high-speed internet</li><li>Full professional fluency in English (C1) &mdash; express themselves fluently and spontaneously without obviously searching for words, and use the language effectively in professional settings.</li><li>Comfortable being on the phone &mdash; much of this role involves live calls with customers, banks, and stakeholders</li><li>Desire to provide the best possible experience for our customers</li><li>Aptitude for technology, including proficiency with Microsoft Excel (spreadsheets, calculations, pivot tables, and lookups)</li><li>Ability to work effectively on multiple projects simultaneously and handle changing priorities</li><li>High attention to detail regarding documentation and processes</li><li>Must be able to exchange accurate information in all communications with customers, banks, and stakeholders</li><li>Eagerness and enthusiasm to learn</li></ul>Helpful for Success<ul><li>Bilingual English/Spanish a plus</li><li>Operational knowledge of the real estate or title industry a plus</li><li>Prior customer support or administrative experience a plus</li></ul>What We Offer<ul><li>100% remote work environment</li><li>Casual dress</li><li>Opportunities for growth and development</li><li>$12-15/hr</li></ul>While experience in the above areas will be highly considered, it is secondary to the right determination, attitude, communication skills, and overall suitability. ZOCCAM is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.Pay: $12.00 - $15.00 per hourWork Location: Remote

Customer Support & Administrative Specialist

Traveling with Mchaila

<div>We're looking for a customer-focused Travel Concierge Assistant to help clients coordinate personalized travel experiences, reservations, and itinerary details. This fully remote role is ideal for someone who enjoys organization, communication, and providing high-quality support throughout the travel planning process.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Assist clients with travel reservations, itinerary coordination, and booking support</li><li>
Communicate with clients regarding travel preferences, updates, and confirmations</li><li>
Coordinate schedules, accommodations, activities, and travel-related details</li><li>
Maintain accurate client records and booking documentation</li><li>
Provide timely, professional support to help ensure a smooth travel experience</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
Strong communication and customer service skills</li><li>
Comfortable working independently in a remote environment</li><li>
Organized, detail-oriented, and dependable</li><li>
Comfortable using online systems and digital tools</li><li>
Travel, hospitality, or client support experience preferred but not required</li><li>
Must be a citizen of the US, UK, Australia, LATAM</li></ul><h3 class="jobSectionHeader">
Why This Role Stands Out</h3><ul><li>
Fully remote with flexible scheduling options</li><li>
Training, onboarding, and ongoing support provided</li><li>
Opportunity for growth within the travel and hospitality industry</li><li>
Supportive team environment with structured systems and resources</li></ul></div>

Travel Concierge Specialist

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