client support specialist

Foodics

Customer Support Specialist <p><b>Overview</b></p><p>Foodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.</p><p><b>The Job in a Nutshell</b></p><p>As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times.</p> Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

Magic

<p>Magic Global Village, Dubai, United Arab Emirates</p> <b>Overview</b> <p><b>Join or sign in to find your next job</b></p><p><b>Role:</b> Bilingual Customer Support Specialist - Freelance, Remote</p><p>Magic Global Village, Dubai, United Arab Emirates</p><p>Join to apply for the <b>Bilingual Customer Support Specialist - Freelance, Remote</b> role at <b>Magic</b></p><p><b>Location:</b> Global+</p><p><b>Compensation:</b> $7.00 / hour</p> <b>Description</b> <p>About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K-12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.</p><p><b>Why does this role exist?</b> This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching.</p> <b>The Impact you'll make</b> <p><b>Customer Support & Communication</b></p><ul><li>Respond promptly to emails and live chats from students and parents.</li><li>Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.</li><li>Use WeChat for external communications and GChat for internal team updates.</li></ul><p><b>Scheduling & Calendar Management</b></p><ul><li>Coordinate class schedules and ensure accurate updates to the shared calendar.</li><li>Add new classes and sessions to the calendar.</li><li>Remind and follow up with students and parents about scheduled sessions.</li></ul><p><b>Student & Instructor Coordination</b></p><ul><li>Review and update student profiles with accurate information.</li><li>Share important updates with instructor groups to ensure smooth class delivery.</li><li>Act as a liaison between students, parents, and instructors for scheduling and class attendance.</li></ul><p><b>Administrative Organization</b></p><ul><li>Maintain clear records of student interactions and class schedules.</li><li>Support the client's platforms and websites with accurate inputs.</li><li>Assist in coordinating events or special sessions when needed.</li></ul> <b>Skills, Knowledge and Expertise</b> <p><b>Required:</b></p><ul><li>Minimum 1-2 years of customer service experience (email, chat, and/or phone).</li><li>Proven experience supporting a service-based business or education-related services.</li><li>Strong bilingual skills: English and Mandarin (written and spoken).</li><li>Demonstrated ability to manage calendars and schedules.</li><li>Strong organizational skills with high attention to detail.</li><li>WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.</li><li>Internet speed of at least 40MBPS</li><li>Headset with an extended mic that has noise cancellation and a webcam</li><li>Back-up computer and internet connection</li><li>Quiet, dedicated workspace at home</li></ul><p><b>Your Superpowers:</b></p><ul><li>Excellent written and verbal communication skills in English and Mandarin.</li><li>Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).</li><li>Adaptability to quickly learn client platforms and tools</li><li>Strong interpersonal skills-empathetic, patient, and proactive.</li><li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li></ul><p><b>You should apply if </b></p><ul><li>You enjoy helping students and parents feel supported and well-informed.</li><li>You are proactive, adaptable, and thrive in fast-paced environments.</li><li>You believe in the importance of education and are motivated by making a difference in students' academic journeys.</li><li>You value accuracy, clear communication, and take pride in being detail-oriented.</li><li>You're comfortable working independently while being a reliable team player.</li></ul> <b>What to expect</b> <p><b>Work Setup:</b></p><ul><li>Remote position</li><li>Must have a reliable internet connection and a quiet workspace</li><li>Required to provide own computer with Intel Core i5 or equivalent or higher</li></ul><p><b>Working Hours:</b></p><ul><li>32 hours per week</li><li>10 AM-7 PM Pacific Time, with 1 hour unpaid break</li><li>Thursday to Sunday, Pacific Time</li></ul><p><b>Compensation:</b></p><ul><li>$7 per hour</li><li>No benefits package included</li></ul> <b>Benefits</b> <ul><li><b>Seniority level</b></li><li>Executive</li></ul> <b>Employment type</b> <ul><li>Part-time</li></ul> <b>Job function</b> <ul><li>Other</li><li>Industries: Software Development</li></ul><p>Referrals increase your chances of interviewing at Magic by 2x</p><p>Get notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.</p><p>Dubai, Dubai, United Arab Emirates 3 hours ago</p><p>Accounts Receivable Specialist - Freelance, Remote</p><p>Global Village, Dubai, United Arab Emirates 2 days ago</p><p>ATM Technician Customer Support (UAE Nationals only)</p><p>Bilingual Executive Assistant - Freelance, Remote</p><p>Global Village, Dubai, United Arab Emirates 1 month ago</p><p>Global Village, Dubai, United Arab Emirates 23 hours ago</p><p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p>

Bilingual Customer Support Specialist - Freelance, Remote

Extensive Construction Estimation

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  Extensive Construction Estimation specializes in providing high-quality quantity takeoff and cost estimation services customized to meet the specific needs of construction projects. Our services are designed to support general contractors, subcontractors, and suppliers in winning more bids and maximizing profitability. With a dedicated team of experts, we ensure every detail is accounted for and align with industry standards. We are committed to delivering accurate, efficient, and reliable solutions to aid project success.
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  This is a full-time, on-site role based in Rawalpindi for a Sales Customer Support Specialist. The role involves assisting clients by providing exemplary customer support, addressing inquiries, and resolving issues to ensure customer satisfaction. The individual will focus on technical support, handling inquiries related to project estimations, and maintaining customer relationships through effective communication. Additional responsibilities include analyzing client feedback, providing customized solutions, and collaborating with internal teams.
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   Strong Customer Support and Customer Satisfaction skills to handle queries and ensure a positive customer experience.
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   Excellent Interpersonal Skills to communicate effectively with clients and maintain professional relationships.
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   Technical Support skills to address and resolve client-specific issues related to project estimation tools and services.
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   Analytical Skills for evaluating client requirements, resolving concerns, and identifying process improvements.
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   Proactive approach, problem-solving skills, and ability to work efficiently in an on-site environment.
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Sales Customer Support

Ansira

<div>The Specialist provides support to French-speaking local channel partners and their advertising partners through thought leadership, a strong understanding of the client&rsquo;s strategic priorities and key business objectives, a thorough understanding of each program&rsquo;s guidelines, basic knowledge of traditional and digital media, and expertise in both program administration and customer service.<br>
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This role is critical to our global client and customer success and each individual must be focused on serving as a brand ambassador, collaborating with internal and external team members, controlling quality, identification of potential risk and issues, being the voice of the customer, and providing excellent customer service.<div><div><div>
Duties/Responsibilities:</div></div><div><ul><li><div>
Work with a wide range of clients and customers (primarily via email, chat, and phone) to understand their marketing needs and resolve escalations independently. French language support required. This position supports Global Tech accounts with partners based in the EMEA, APAC, LATAM, NA regions.</div></li><li><div>
Maintain accurate profile and communication records with proactive reporting tied to support and actions provided</div></li><li><div>
Coach customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation</div></li><li><div>
Review marketing materials submitted by customers against an established set of guidelines and brand standards to determine eligible cost for reimbursement. French language support required.</div></li><li><div>
Work with customers to increase participation, engagement rates, and content performance on all applicable platforms</div></li><li><div>
Lead partnerships by serving as a liaison with internal teams</div></li><li><div>
Collaborate with team</div></li><li><div>
Participate in idea-sharing and brainstorming sessions</div></li><li><div>
Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers</div></li><li><div>
Troubleshoot issues with website functionality and work with IT to resolve</div></li><li><div>
Perform monthly release testing and enhancement quality assurance</div></li><li><div>
Perform quality control checks on own work (self-QC) and take accountability for individual quality and productivity</div></li><li><div>
Perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines</div></li><li><div>
Support in mentoring and training peers to increase program and platform knowledge and to improve quality</div></li><li><div>
Able to flex up or down in job responsibilities when needed</div></li></ul></div><div><div>
Qualifications:</div></div></div><div><div><ul><li><div>
Bachelor&rsquo;s degree in a business, communication, journalism, marketing, or related field</div></li><li><div>
Proficiency in French/Canadian French written and spoken</div></li><li><div>
1+ years of agency or related experience</div></li><li><div>
Some remote-work experience preferred and demonstrated ability to work independently</div></li><li><div>
Proven technical competence including experience with Microsoft Word, Excel, Outlook, and social publishing platforms</div></li><li><div>
Multimedia digital knowledge preferred</div></li><li><div>
Experience working with collaborative teams in a fast-paced environment</div></li><li><div>
Understanding of industry trends and a passion for technological innovation &amp; client service</div></li><li><div>
Exceptional client and customer service skills</div></li><li><div>
Strong attention to detail and excellent time management</div></li><li><div>
Strong verbal and written communication skills</div></li><li><div>
A natural curiosity and eager desire to learn</div></li></ul></div></div></div>

Bilingual Specialist, Client Partnership Marketing (French)

Shop Chat Portal

<p><b>Company:</b> ShopChat Portal LLC<br/><b>Location:</b> Dubai, UAE<br/><b>Job Type:</b> Full-Time<br/><b>Work Environment:</b> On-site</p><p><b>About ShopChat Portal</b></p><p>Shop Chat Portal LLC, a licensed UAE company based in Business Bay, Dubai, is the developer and operator of ShopChat, an innovative e-commerce application that merges online shopping with social interaction into a single unique experience.</p><p>Our mission is to provide users with a modern, safe, and seamless shopping journey while empowering merchants and businesses to showcase their products and services effortlessly.</p><p>Through ShopChat, users can:</p><ul><li>Buy new and second-hand products across various categories.</li><li>Sell directly as individuals or businesses.</li><li>Enjoy integrated payment and delivery solutions within the app.</li><li>Experience unique features such as interactive games, competitions, and community product partnerships.</li></ul><p>We are committed to the highest standards of quality and security, ensuring a smooth and trustworthy connection between consumers and merchants through reliable payment and shipping services.</p><p>As we continue to scale, we're looking for a <b>Customer Support Specialist</b> who can understand our system end-to-end and provide world-class support to our users, sellers, and partners.</p><p><b>Position: Customer Support Specialist Responsibilities</b></p><p>As a Customer Support Specialist at ShopChat, you will:</p><p><b>Customer Interaction &amp; Support</b></p><ul><li>Respond to customer inquiries via chat, email, and calls with professionalism and empathy</li><li>Assist users with account issues, orders, payments, refunds, deliveries, and general app navigation</li><li>Guide sellers through onboarding, product listing, verification, and dashboard usage</li><li>Handle escalations and ensure timely resolution of customer complaints</li></ul><p><b>System &amp; Dashboard Handling</b></p><ul><li>Work on our internal <b>ShopChat Dashboard</b>, including:</li><li>Reviewing orders, transactions, and shipping updates</li><li>Verifying sellers and users</li><li>Monitoring issues</li><li>Managing support tickets within the system</li><li>Follow internal SOPs and workflows accurately</li></ul><p><b>Quality &amp; Reporting</b></p><ul><li>Escalate technical issues to the development team when needed</li><li>Prepare daily/weekly reports on user issues and trends</li><li>Suggest improvements to enhance user experience</li><li>Maintain accurate records of all customer interactions</li></ul><p><b>RequirementsEssential Skills</b></p><ul><li>Previous experience in <b>Customer Support</b> (Marketplace, E-commerce, Logistics, or App Support preferred)</li><li>Strong communication in <b>English</b> (Arabic is a strong advantage)</li><li>Ability to understand and learn complex system dashboards</li><li>Knowledge of order flows, payments, refunds, and marketplace operations</li><li>Familiarity with CRM tools or admin dashboards</li></ul><p><b>Personal Skills</b></p><ul><li>Problem-solver with patience and empathy</li><li>Ability to handle pressure and multitask</li><li>Detail-oriented with strong follow-up skills</li><li>Fast learner and comfortable with technology</li></ul><p><b>Qualifications</b></p><ul><li>Diploma or Bachelor's degree (any field)</li><li>Minimum 1&ndash;2 years of customer support experience</li><li>UAE experience preferred</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary</li><li>Growth opportunities inside a fast-scaling tech startup</li><li>Friendly, supportive work environment</li><li>Continuous training on ShopChat systems and dashboards</li><li>Career development and multi-department exposure</li></ul><p><b>How to Apply</b></p><p>Send your CV and a brief introduction to:<br/><b>info@shopchat.ae</b></p><p>Or apply directly through Indeed.</p><p>Job Type: Full-time</p>

Support Specialist – Shop Chat Marketplace (UAE)

Who Are We <p>We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p> The Job in a Nutshell <p>We are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels</p> <p>In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!</p> What Will You Do <ul> <li>Handle and provide the correct answers for client inquiries.</li> <li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.</li> <li>Document communication logs into our CRM and ticketing systems with accuracy.</li> <li>Train clients on using Foodics products using multiple virtual channels.</li> <li>Report daily events to team leaders and highlight areas where more attention may be needed.</li> </ul> What Are We Looking For <ul> <li>Bachelor's degree in any major. (Preferred)</li> <li>0 - 1 year of experience in call center or customer service roles.</li> <li>High fluency in the English language, especially speaking and communicating verbally. (Must)</li> <li>Excellent typing skills (Must).</li> <li>Comfortable and skilled in delivering training. (Preferred)Willing to work hard and with autonomy to handle customer cases till case resolution.</li> <li>Is naturally strong in communication, with great ability for problem-solving.</li> <li>Comfortable in conducting routine tasks while maintaining quality standards.</li> </ul> What We Offer You <p>We believe you will love working at Foodics!</p> <ul> <li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li> <li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li> <li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li> <li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li> </ul>

<div><p><b>Who Are We</b>&#10067;<br>
<i>We Are Foodics!</i> a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p><b><br>
The Job in a Nutshell</b></p><p><br>
Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients&rsquo; inquiries and questions regarding Foodics product&rsquo;s overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.</p><p><b>
What Will You Do&#10067;</b></p><ul>
<li>Handle client inquiries received at the center of excellence.</li>
<li>Follow up with customers&rsquo; inquiries, conduct satisfaction measurement calls, and perform other outbound tasks.</li>
<li>Document communication logs into our CRM and ticketing systems with accuracy.</li>
<li>Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
</li><li>Train clients on using Foodics products using multiple virtual channels.
</li><li>Report daily events to team leaders and highlight areas where more attention may be needed.
</li></ul><p></p><p><b>What Are We Looking For&#10067;</b></p><ul>
<li>Bachelor&rsquo;s degree in any major. (Preferred)</li>
<li>0 &ndash; 1 years of experience in call center or customer service roles</li>
<li>Very Good in English language, especially speaking and communicating verbally</li>
<li>Flexible to work in different shifts in Egypt - On-site (Must)</li>
<li>Comfortable and skilled in delivering training (Preferred)</li>
<li>Willing to work hard and with autonomy to handle customer cases till case resolution</li>
<li>Is naturally strong in communication, with great ability for problem-solving</li>
<li>Comfortable in conducting routine tasks while maintaining quality standards.</li>
</ul><p><b>Who Will Excel&#10067;</b></p><ul>
<li>Comfortable and skilled in delivering training.</li>
<li>Previous experience in SaaS/ Tech or F&amp;B industry.</li>
</ul><p><i>Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job</i></p><p><b>
What We Offer You&#10071;</b><br>
We believe you will love working at Foodics!</p><ul><li><ul>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></li></ul></div><p></p>

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