client support specialist

Whittier First Day

<p><b>Job Title: Client Support Specialist &ndash; A2C</b><br/><b>Shift :</b> Full-Time | Morning Shift <b>approx 7:30am-4:00pm</b> | <b>Mon - Fri</b></p><p>We are seeking a highly organized and detail-oriented <b>Client Support Specialist </b>(CSS) &ndash; Access to Care to play an integral role in supporting the Access to Care program&rsquo;s mission to provide services to individuals experiencing homelessness while supporting the daily operations of our local interim housing site. The position centers on ensuring the safety, engagement, and well-being of program participants as they transition toward permanent housing. This role requires a trauma-informed and person-centered approach to service delivery, collaboration with case management, and coordination with community resources to provide tailored support to participants.</p><p><b>Safety and Security</b></p><ul><li>Monitor site premises to ensure a safe and secure environment for participants, staff, and visitors, particularly those with medical or behavioral health needs.</li><li>Enforce program policies, including curfew, visitor policies, and participant conduct guidelines, in accordance with Department of Health Services (DHS) and Health, Faith, and Housing (HFH) standards.</li><li>Respond promptly to emergencies and disturbances, following established safety protocols and documenting incidents appropriately.</li><li>Administer basic first aid and respond to health, safety, or behavioral emergencies as needed.</li></ul><p><b>Participant Support and Engagement</b></p><ul><li>Assist participants with intake, orientation, and transition into the program, ensuring access to medical, mental health, social services, and housing supports.</li><li>Build rapport and provide ongoing support, addressing immediate needs such as housing, food, clothing, hygiene products, and personal goal attainment.</li><li>Apply trauma-informed practices to all participant interactions to foster trust, respect, and dignity.</li><li>Facilitate referrals to community resources and track participant progress using case management software.</li><li>Respond to referrals received via phone, email, or referral forms, conducting screenings, verifying eligibility, and assisting with move-in or service enrollment processes.</li></ul><p><b>Coordination and Communication</b></p><ul><li>Collaborate with case managers, social workers, medical personnel, landlords, and community partners to ensure seamless delivery of services and participant transitions.</li><li>Participate in regular team meetings to discuss participant progress, program challenges, workflow improvements, and operational efficiency.</li><li>Serve as a liaison between participants and community service providers to promote continuity of care.</li><li>Conduct outreach to community organizations, shelters, and partner agencies to strengthen referral partnerships and expand program visibility.</li></ul><p><b>Program Operations and Administrative Support</b></p><ul><li>Maintain accurate records of participant interactions, services provided, and behavioral reports using program approved documentation systems (e.g., HMIS, CHAMP).</li><li>Assist with program data management, including referral logs, client tracking systems, and service outcomes for accurate reporting and compliance with funding requirements.</li><li>Support program logistics, including scheduling client appointments, preparing and scanning documents, coordinating events, orientations, and workshops, and distributing informational materials.</li><li>Support ongoing housing stability efforts by assisting participants with obtaining documentation and completing housing applications.</li><li>Perform other duties as assigned while maintaining confidentiality and professionalism in handling sensitive client and program information.</li></ul><p><i><b>E-Verify Notice</b></i></p><p><i>Whittier Area First Day Coalition participates in E-Verify to confirm employment eligibility. For more information about E-Verify, please see the following resources:</i></p><ul><li><i>E-Verify Participation Poster: </i>English &amp; Spanish (https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)</li><li><i>E-Verify Right to Work Poster: </i>English &amp; Spanish (https://www.everify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)</li></ul><p>Job Type: Full-time</p><p>Pay: $24.00 - $25.00 per hour</p><p>Expected hours: 40 per week</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Do you have friends and/or relatives working for this company? If yes, please list the name(s).</li></ul><p>License/Certification:</p><ul><li>Driver's License (Required)</li></ul><p>Shift availability:</p><ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul><p>Willingness to travel:</p><ul><li>25% (Preferred)</li></ul><p>Work Location: In person</p>

Client Support Specialist - Homeless Program Services

Eisen Electric Corporation

<p></p><div><ul><li><b>Eisen Electric Corporation</b></li> <li>Lansing, MI, 48911</li>
</ul><p>Posted on 3 hours ago</p>
<h5 class="jobSectionHeader"><b>Job Description:</b></h5>
<div><p><b>Job Summary</b><br>
Eisen is seeking a motivated Business Support Specialist to join our R&amp;D facility in Lansing. This is an excellent opportunity for individuals with a background in logistics, warehouse operations, supervision, or business operations who are looking to grow in a structured, professional environment.</p><br>
<p><br>
The role is designed for someone who enjoys balancing administrative responsibilities with business development and client support. Administrative responsibilities include physical inventory management, shipping/receiving, processing orders in the warehouse facility. Prior experience in these areas is preferred.</p><br>
<p><br>
As a Business Support Specialist, you will work closely with the General Manager to support daily operations, manage client communications, and help ensure business processes run effectively. Success in this role requires integrity, organization, and the ability to multi-task.</p><br>
<p><br>
<b>Job Type:</b></p>
<ul><li>Full Time</li>
<li>Part Time (available)</li>
</ul>
<p><b>Requirements</b></p>
<ul><li>Minimum of 2 years of college or 4 years of relevant work experience</li>
<li>Strong commitment to ethics, integrity, and compliance with structured business processes and company policies</li>
<li>Client communication experience growing customer base using phone and email</li>
<li>Order processing experience including inventory, shipping receiving, packaging and logistics requirements</li>
<li>Experience with any modern ERP or order processing software</li>
<li>Experience maintaining a professional and organized office environment</li>
<li>Experience troubleshooting simple issues with office computers and printers</li>
<li>Professional references required</li>
</ul>
<p><b>Skills Required:</b></p>
<ul><li>Ability to retain details with solid time management skills</li>
<li>Comfort working in a warehouse environment regularly</li>
<li><b>Ability to lift 30 Lb boxes and use material handling equipment is a requirement</b></li>
<li>Order processing, inventory tracking, and logistics coordination</li>
<li>Business development calls and client communications</li>
<li>Tradeshow representation (helpful but not required)</li>
<li>Organized, detail-oriented, and able to manage multiple priorities</li>
<li>Good note taking practice and comfortable with numbers</li>
<li>Ability to work quickly and independently to provide results within allotted time</li>
<li>Ability to get on the phone to expedite resolutions</li>
<li>Office software proficiency</li>
<li>Business development calls and client communications</li>
</ul>
<p><b>Benefits:</b></p>
<ul><li>Paid Time Off (PTO)</li>
<li>Health Insurance</li></ul><br>
<br>
<p><b>Company Description:</b></p><p><b><br>
How to Apply</b><br>
If you think you have skills that would be useful to our organization, we are interested in hearing from you. Here are the steps to a successful application:<br>
<br>
<b>1) </b>Visit our website to learn more about what we do.<br>
https://eisenusa.com/es/careers/<br>
https://eisenusa.com/es/internships/<br>
<br>
<b>2) </b>Email us the completely filled document from this link along with a resume and cover letter:<br>
<b>https://eisennet.com/f/pdf/Eisen-Employment-and-Internship-Questionnaire.pdf</b><br>
<br>
<b>3) </b>This questionnaire is <b>required</b> as a first step to reviewing any applications.<br>
<br>
<b>4) </b>Email your Resume <b>and </b>Questionnaire<b> </b>to address in the document<b>. </b>Write your name and this job title in the subject field.<br>
Leave the rest to us!<br>
<br>
You can always visit us and apply in-person at 3340 Pine Tree Rd, Lansing, MI 48911 on Wednesdays between 11:30am-1:30pm.<br>
<br>
<b>Company Description</b><br>
Eisen&trade; is an American manufacturer of fasteners and electronics that are used by transportation and military customers.<br>
<br>
<b>Work Culture</b><br>
Success through innovation, growth through empowerment.<br>
Eisen is more than a business &ndash; it&rsquo;s where we work to achieve our goals. Where each and every employee takes ownership of their work and feels empowered to be successful.</p>
</div>
<div>eisennet.com</div>
<div>Powered by</div></div>

Business Support Specialist

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Support Analyst - Snowflake
</div></div></div></div><div><div><div><div>Req Id: 112483
</div></div></div></div><div><div><div><div>City: Hyderabad
</div></div></div></div><div><div><div><div>State/Province: Telangana
</div></div></div></div><div><div><div><div>Posting Start Date: 11/19/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><h1 class="jobSectionHeader"><b>Role Purpose
</b></h1><p>The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><h2 class="jobSectionHeader"><b>Do
</b></h2><ul><li><b>Oversee and support process by reviewing daily transactions on performance parameters
</b><ul><li>Review performance dashboard and the scores for the team
</li><li>Support the team in improving performance parameters by providing technical support and process guidance
</li><li>Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
</li><li>Ensure standard processes and procedures are followed to resolve all client queries
</li><li>Resolve client queries as per the SLA&rsquo;s defined in the contract
</li><li>Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
</li><li>Document and analyze call logs to spot most occurring trends to prevent future problems
</li><li>Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
</li><li>Ensure all product information and disclosures are given to clients before and after the call/email requests
</li><li>Avoids legal challenges by monitoring compliance with service agreements
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><b>Handle technical escalations through effective diagnosis and troubleshooting of client queries
</b><ul><li>Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
</li><li>If unable to resolve the issues, timely escalate the issues to TA &amp; SES
</li><li>Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
</li><li>Troubleshoot all client queries in a user-friendly, courteous and professional manner
</li><li>Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business
</li><li>Organize ideas and effectively communicate oral messages appropriate to listeners and situations
</li><li>Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA&rsquo;s
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><b>Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
</b><ul><li>Mentor and guide Production Specialists on improving technical knowledge
</li><li>Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
</li><li>Develop and conduct trainings (Triages) within products for production specialist as per target
</li><li>Inform client about the triages being conducted
</li><li>Undertake product trainings to stay current with product features, changes and updates
</li><li>Enroll in product specific and any other trainings per client requirements/recommendations
</li><li>Identify and document most common problems and recommend appropriate resolutions to the team
</li><li>Update job knowledge by participating in self learning opportunities and maintaining personal networks
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1 </div><div>Process </div><div>No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
</div></div><br>
<div><div>2 </div><div>Team Management </div><div>Productivity, efficiency, absenteeism
</div></div><br>
<div><div>3 </div><div>Capability development </div><div>Triages completed, Technical Test performance<br>
</div></div><br>
</div></div></div></div></div></div></div></div></div><p></p><div><div><div><div>Mandatory Skills: Snowflake .<br>
<p></p>Experience: 5-8 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Support Analyst - Snowflake

Foodics

Customer Support Specialist <p><b>Overview</b></p><p>Foodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.</p><p><b>The Job in a Nutshell</b></p><p>As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times.</p> Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

Magic

<p>Magic Global Village, Dubai, United Arab Emirates</p> <b>Overview</b> <p><b>Join or sign in to find your next job</b></p><p><b>Role:</b> Bilingual Customer Support Specialist - Freelance, Remote</p><p>Magic Global Village, Dubai, United Arab Emirates</p><p>Join to apply for the <b>Bilingual Customer Support Specialist - Freelance, Remote</b> role at <b>Magic</b></p><p><b>Location:</b> Global+</p><p><b>Compensation:</b> $7.00 / hour</p> <b>Description</b> <p>About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K-12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.</p><p><b>Why does this role exist?</b> This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching.</p> <b>The Impact you'll make</b> <p><b>Customer Support & Communication</b></p><ul><li>Respond promptly to emails and live chats from students and parents.</li><li>Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.</li><li>Use WeChat for external communications and GChat for internal team updates.</li></ul><p><b>Scheduling & Calendar Management</b></p><ul><li>Coordinate class schedules and ensure accurate updates to the shared calendar.</li><li>Add new classes and sessions to the calendar.</li><li>Remind and follow up with students and parents about scheduled sessions.</li></ul><p><b>Student & Instructor Coordination</b></p><ul><li>Review and update student profiles with accurate information.</li><li>Share important updates with instructor groups to ensure smooth class delivery.</li><li>Act as a liaison between students, parents, and instructors for scheduling and class attendance.</li></ul><p><b>Administrative Organization</b></p><ul><li>Maintain clear records of student interactions and class schedules.</li><li>Support the client's platforms and websites with accurate inputs.</li><li>Assist in coordinating events or special sessions when needed.</li></ul> <b>Skills, Knowledge and Expertise</b> <p><b>Required:</b></p><ul><li>Minimum 1-2 years of customer service experience (email, chat, and/or phone).</li><li>Proven experience supporting a service-based business or education-related services.</li><li>Strong bilingual skills: English and Mandarin (written and spoken).</li><li>Demonstrated ability to manage calendars and schedules.</li><li>Strong organizational skills with high attention to detail.</li><li>WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.</li><li>Internet speed of at least 40MBPS</li><li>Headset with an extended mic that has noise cancellation and a webcam</li><li>Back-up computer and internet connection</li><li>Quiet, dedicated workspace at home</li></ul><p><b>Your Superpowers:</b></p><ul><li>Excellent written and verbal communication skills in English and Mandarin.</li><li>Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).</li><li>Adaptability to quickly learn client platforms and tools</li><li>Strong interpersonal skills-empathetic, patient, and proactive.</li><li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li></ul><p><b>You should apply if </b></p><ul><li>You enjoy helping students and parents feel supported and well-informed.</li><li>You are proactive, adaptable, and thrive in fast-paced environments.</li><li>You believe in the importance of education and are motivated by making a difference in students' academic journeys.</li><li>You value accuracy, clear communication, and take pride in being detail-oriented.</li><li>You're comfortable working independently while being a reliable team player.</li></ul> <b>What to expect</b> <p><b>Work Setup:</b></p><ul><li>Remote position</li><li>Must have a reliable internet connection and a quiet workspace</li><li>Required to provide own computer with Intel Core i5 or equivalent or higher</li></ul><p><b>Working Hours:</b></p><ul><li>32 hours per week</li><li>10 AM-7 PM Pacific Time, with 1 hour unpaid break</li><li>Thursday to Sunday, Pacific Time</li></ul><p><b>Compensation:</b></p><ul><li>$7 per hour</li><li>No benefits package included</li></ul> <b>Benefits</b> <ul><li><b>Seniority level</b></li><li>Executive</li></ul> <b>Employment type</b> <ul><li>Part-time</li></ul> <b>Job function</b> <ul><li>Other</li><li>Industries: Software Development</li></ul><p>Referrals increase your chances of interviewing at Magic by 2x</p><p>Get notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.</p><p>Dubai, Dubai, United Arab Emirates 3 hours ago</p><p>Accounts Receivable Specialist - Freelance, Remote</p><p>Global Village, Dubai, United Arab Emirates 2 days ago</p><p>ATM Technician Customer Support (UAE Nationals only)</p><p>Bilingual Executive Assistant - Freelance, Remote</p><p>Global Village, Dubai, United Arab Emirates 1 month ago</p><p>Global Village, Dubai, United Arab Emirates 23 hours ago</p><p>We're unlocking community knowledge in a new way. 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Bilingual Customer Support Specialist - Freelance, Remote

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Production Specialist L4
</div></div></div></div><div><div><div><div>Req Id: 112785
</div></div></div></div><div><div><div><div>City: Bengaluru
</div></div></div></div><div><div><div><div>State/Province: Karnataka
</div></div></div></div><div><div><div><div>Posting Start Date: 11/19/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><h1 class="jobSectionHeader"><b>Do
</b></h1><ul><li><h2 class="jobSectionHeader"><b>Support process by managing transactions as per required quality standards
</b></h2><ul><li>Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
</li><li>Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
</li><li>Update own availability in the RAVE system to ensure productivity of the process
</li><li>Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
</li><li>Follow standard processes and procedures to resolve all client queries
</li><li>Resolve client queries as per the SLA&acirc;&#128;&#153;s defined in the contract
</li><li>Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
</li><li>Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
</li><li>Document and analyze call logs to spot most occurring trends to prevent future problems
</li><li>Maintain and update self-help documents for customers to speed up resolution time
</li><li>Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
</li><li>Ensure all product information and disclosures are given to clients before and after the call/email requests
</li><li>Avoids legal challenges by complying with service agreements
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
</b></h2><ul><li>Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
</li><li>Assist clients with navigating around product menus and facilitate better understanding of product features
</li><li>Troubleshoot all client queries in a user-friendly, courteous and professional manner
</li><li>Maintain logs and records of all customer queries as per the standard procedures and guidelines
</li><li>Accurately process and record all incoming call and email using the designated tracking software
</li><li>Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&acirc;&#128;&#153; and clients&acirc;&#128;&#153; business
</li><li>Organize ideas and effectively communicate oral messages appropriate to listeners and situations
</li><li>Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
</b></h2><ul><li>Undertake product trainings to stay current with product features, changes and updates
</li><li>Enroll in product specific and any other trainings per client requirements/recommendations
</li><li>Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
</li><li>Update job knowledge by participating in self learning opportunities and maintaining personal networks
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><h2 class="jobSectionHeader"><b>Deliver
</b><br>
</h2><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1 </div><div>Process </div><div>No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
</div></div><br>
<div><div>2 </div><div>Self- Management </div><div>Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
</div></div><br>
</div></div></div></div></div></div></div></div></div><div><div><div><div>Mandatory Skills: Institutional_Finance_Buy_Side_Others .<br>
<p></p>Experience: 8-10 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Production Specialist L4

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Production Specialist L3
</div></div></div></div><div><div><div><div>Req Id: 112872
</div></div></div></div><div><div><div><div>City: Coimbatore
</div></div></div></div><div><div><div><div>State/Province: Tamil Nadu
</div></div></div></div><div><div><div><div>Posting Start Date: 11/19/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><h1 class="jobSectionHeader"><b>Do
</b></h1><ul><li><h2 class="jobSectionHeader"><b>Support process by managing transactions as per required quality standards
</b></h2><ul><li>Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
</li><li>Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
</li><li>Update own availability in the RAVE system to ensure productivity of the process
</li><li>Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
</li><li>Follow standard processes and procedures to resolve all client queries
</li><li>Resolve client queries as per the SLA&rsquo;s defined in the contract
</li><li>Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
</li><li>Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
</li><li>Document and analyze call logs to spot most occurring trends to prevent future problems
</li><li>Maintain and update self-help documents for customers to speed up resolution time
</li><li>Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
</li><li>Ensure all product information and disclosures are given to clients before and after the call/email requests
</li><li>Avoids legal challenges by complying with service agreements
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
</b></h2><ul><li>Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
</li><li>Assist clients with navigating around product menus and facilitate better understanding of product features
</li><li>Troubleshoot all client queries in a user-friendly, courteous and professional manner
</li><li>Maintain logs and records of all customer queries as per the standard procedures and guidelines
</li><li>Accurately process and record all incoming call and email using the designated tracking software
</li><li>Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business
</li><li>Organize ideas and effectively communicate oral messages appropriate to listeners and situations
</li><li>Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
</b></h2><ul><li>Undertake product trainings to stay current with product features, changes and updates
</li><li>Enroll in product specific and any other trainings per client requirements/recommendations
</li><li>Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
</li><li>Update job knowledge by participating in self learning opportunities and maintaining personal networks
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><h2 class="jobSectionHeader"><b>Deliver
</b><br>
</h2><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1 </div><div>Process </div><div>No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
</div></div><br>
<div><div>2 </div><div>Self- Management </div><div>Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
</div></div><br>
</div></div></div></div></div></div></div></div></div><div><div><div><div>Mandatory Skills: Health and Welfare (HW) .<br>
<p></p>Experience: 5-8 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

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