client support specialist

Intercontinental Exchange

<div>Overview:

Job Purpose
The Client Support Specialist acts as a support resource to our customer base utilizing Simplifile products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner to address our customers&rsquo; questions, concerns, and errors encountered in their use of, and interaction with Simplifile product and services within their business. 
Responsibilities<ul><li>
Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of Simplifile software solutions.</li><li>
Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-month&rsquo;s tenure in the role while maintaining a satisfactory level of customer satisfaction.</li><li>
Support and drive service level attainment to departmental standards.</li><li>
Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance to departmental standards.</li><li>
Have awareness for, and develop recognition of systemic customer-impacting problems, and respond appropriately per departmental procedure.</li><li>
Understand and follow company and departmental guidelines and policies for customer interaction/customer service.</li><li>
Adopt and exhibit core behaviors toward teamwork and professionalism as defined by departmental standard.</li><li>
Manage customer interactions as set forth by department policy and procedure.</li><li>
Adhere to schedule as set forth by management.</li><li>
Manage case backlog to departmental standards.</li><li>
Thoroughly and accurately document details of all customer interactions in appropriate case management system.</li></ul> 
Knowledge and Experience<ul><li>
2 years equivalent customer service or technical support experience.
</li><li>Possesses and ability to manage own time to department and team standards and expectations.</li><li>
Ability to Analyze and compare the conceptual and technical symptoms of a reported software problem to expected functionality and accurately identify the key differences, probable cause, and corrective course of action.</li><li>
An ability to demonstrate basic competency in software application problem diagnosis, troubleshooting, and resolution.</li><li>
Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy.</li><li>
Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience-appropriate. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Deliver salient information and complete solutions with confidence.</li><li>
Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer.</li><li>
Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making. Understands and appropriately balances and prioritizes work efforts to operational needs.</li><li>
Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge.</li><li>
Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. An aptitude for technical problem solving, including the ability to learn and adopt new technical concepts, processes, and troubleshooting procedures.</li></ul> 
Preferred Knowledge and Experience<ul><li>
Plan and self-manage work efforts to goals and department/team objectives.</li><li>
Possesses a basic understanding of business-to-business software applications utilized in complex multi-user environments that are both desktop application based and fully web-based.</li><li>
Drives Results: Is able to consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals.</li><li>
Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete. Adaptable; Flexible; Resilient.</li><li>
Manages Complexity: Obtains relevant diagnostic information and apply to issue analysis and resolution efforts. Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution.</li><li>
Critical thinking; Problem solving.</li></ul>
#LI-SF1
-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.</div>

Client Support Specialist - Simplifile

Aisle & Abroad

<div>
 
 Position Overview
 
 
 We are seeking a dependable and service-driven
 
 Client Support Specialist
 
 to assist with travel-related inquiries, coordination, and client support. This role focuses on providing timely assistance, managing requests, and ensuring a smooth and positive experience throughout the travel planning process.
 
 
 This is a work-from-home position ideal for individuals who are organized, responsive, and enjoy working in a client-focused, service-oriented environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to client inquiries related to travel services, scheduling, and reservations
 </li>
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 Assist with coordinating travel details based on client needs and preferences
 </li>
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 Provide clear updates, confirmations, and follow-ups
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 Maintain accurate records of client interactions and requests
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 Support the booking and coordination process to ensure accuracy and efficiency
 </li>
 <li>
 Help deliver a consistent and positive client experience
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Excellent organizational and time management abilities
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Detail-oriented with strong follow-through
 </li>
 <li>
 Comfortable using email, online platforms, and scheduling tools
 
 
 
 
 
 </li>
 </ul>
 
 Preferred (Not Required)
 
 
 
 <ul>
 <li>
 Experience in customer support, coordination, or administrative roles
 </li>
 <li>
 Interest in travel, hospitality, or service-based industries
 
 
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Flexible work-from-home environment
 </li>
 <li>
 Structured onboarding and ongoing support
 </li>
 <li>
 Opportunities for growth and advancement based on performance
 </li>
 <li>
 Supportive and collaborative team environment
 
 
 
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 This is a remote role requiring a reliable internet connection, strong organization, and the ability to manage tasks efficiently in a virtual workspace.
 
 
 
 Apply Today
 
 
 If you enjoy supporting clients, managing details, and providing excellent service in a remote setting, we encourage you to apply.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Client Support Specialist – Travel Services (Work From Home)

LinQ Services

<div>Description:

Company Overview: LINQ Services provides comprehensive managed mobility services to corporate clients with fleet mobile device needs. LINQ works directly with carriers to help companies with field employees enhance their operational efficiencies, reduce costs, and improve employee satisfaction through superior mobile device management
Job Description:
Join LINQ as a Client Service Specialist II and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services. We are currently growing our support team to serve our clients 24/7 and are looking for experienced call center workers who are comfortable working in a queue and delivering exceptional customer service during overnight shifts to help us achieve this goal.
This is a fully remote position open to individuals eligible to work in the United States of America and Canada. Individuals who are located near our Pittsburgh, PA offices will be given preference.
Our Client Services Specialist II role is our experienced, client focused specialist position. They support our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving. As a Client Service Specialist II at LINQ, you will be at the forefront of building strong and lasting relationships with our valued clients through email, chat and phone support tickets. Your main responsibility will be to provide exceptional support and assistance, ensuring client satisfaction and loyalty. We are seeking a dedicated and proactive professional who is passionate about delivering outstanding service and understands the importance of client-centricity.
Key Responsibilities:<ul><li>Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns.</li><li>Use multiple online systems and support tools to effectively resolve tickets.</li><li>Resolve assigned tickets accurately and in a timely manner.</li><li>Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly.</li><li>Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience.</li><li>Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times</li><li>Complete client bulk action requests as they come in or when they are assigned out by a manager or lead.</li><li>Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms.</li><li>Monitor and assist in team messaging platforms to assist fellow agents with inquiries.</li><li>Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ.</li><li>Have knowledge of and assist clients with phone migrations.</li><li>Support as appropriate with escalated cases</li><li>Staff after hour support for on-call Holidays as needed.</li></ul>
Compensation:
Hourly Wage: $20.19-22.12 plus an additional shift differential of $2 an hour
This position is eligible for pre-approved overtime and performance based incentives
Available Shifts:
We are currently hiring for the following shifts:
Thursday-Monday: 9:00PM - 6:00AM Eastern time (Tuesday/Wednesdays off)
Requirements:

Required Qualifications-Candidates who do not meet these qualifications will not be considered:<ul><li>
Minimum 1 year of prior call center experience</li><li>
High school diploma, GED or equivalent</li><li>
Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up</li><li>
Dedicated private work location without significant background disruptions</li><li>
Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook).</li><li>
Excellent verbal and written communication skills with a focus on active listening.</li><li>
Strong interpersonal skills, with the ability to build rapport and trust with clients.</li><li>
Problem-solving mindset and the capacity to handle challenging situations with diplomacy.</li><li>
Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously.</li><li>
Customer-centric attitude with a genuine passion for providing top-notch service.</li><li>
Ability to work a flexible work schedule</li></ul>
Preferred Qualifications (Candidates meeting these qualifications will be a best match for the position)<ul><li>
Proficiency in using CRM software</li><li>
Two years of customer service experience.</li><li>
One-year prior experience with mobile or technical products.</li><li>
Prior Experience with Salesforce.</li><li>
Understanding of cellular services and markets.</li><li>
Basic knowledge of mobile devices set-up, usage and backup functions</li></ul></div>

Client Services Specialist II - Overnight Shift

Decklaration

<div>
 
 
 1Now
 
 is a SaaS-based Fleet Management Solution built for car rental businesses. We help owners boost revenue, reduce Turo commission fees, and streamline operations through features such as custom rental websites, secure driver verification, automated rental agreements, and powerful fleet analytics.
 
 
 
 We are looking for an
 
 Onboarding Specialist
 
 who can help new clients successfully set up and start using our platform while ensuring a smooth onboarding experience and ongoing support.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Set up and verify new client accounts, including business details and platform configuration.
 
 </li>
 </ul>
 <ul>
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 Upload and configure fleet data, pricing rules, booking policies, and availability settings.
 
 </li>
 </ul>
 <ul>
 <li>
 Enable and verify insurance integrations such as RentalCover, Bonzah, or other supported providers.
 
 </li>
 </ul>
 <ul>
 <li>
 Configure payment gateways, taxes, deposits, and refund workflows to ensure smooth transactions.
 
 </li>
 </ul>
 <ul>
 <li>
 Connect and test system integrations including Turo, SMS, email, CRM, and analytics tools.
 
 </li>
 </ul>
 <ul>
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 Conduct onboarding calls and train clients on how to effectively use the platform.
 
 </li>
 </ul>
 <ul>
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 Perform QA checks and run test bookings before the client goes live.
 
 </li>
 </ul>
 <ul>
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 Provide post-launch support during the first 30 days to ensure smooth activation and retention.
 
 </li>
 </ul>
 <ul>
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 Respond to client queries and coordinate with internal teams to resolve setup or technical issues.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 6 Months to 1 year of experience in client onboarding, implementation, customer success, or support roles in a SaaS environment.
 
 </li>
 </ul>
 <ul>
 <li>
 Strong understanding of system configurations, integrations, and troubleshooting.
 
 </li>
 </ul>
 <ul>
 <li>
 Good communication skills with the ability to guide and train clients.
 
 </li>
 </ul>
 <ul>
 <li>
 Detail-oriented with strong organizational and problem-solving skills.
 
 </li>
 </ul>
 <ul>
 <li>
 Experience working with CRM tools or SaaS platforms is a plus.
 
 </li>
 </ul>
 <ul>
 <li>
 Ability to manage multiple onboarding processes and client interactions.
 </li>
 </ul>
</div>

Onboarding Specialist

Penny Software

At Penny, we are dedicated to ensuring our customers achieve their goals and gain maximum value from our product, especially as it relates to their core business processes. We are looking for an enthusiastic and client-focused Customer Support Associate to join our team. In this role, you will be on the front lines, supporting our customers daily, guiding them through their journey, and ensuring they have a positive, seamless experience. You will report to the Customer Support Specialist and play a key role in customer retention and satisfaction.Role Responsibilities:What You&rsquo;ll DoAs a Customer Success Specialist, your primary focus will be on day-to-day customer support, engagement, and operational efficiency, with a specific lens on how our product supports their procurement-related objectives.<ul><li>Provide end-to-end support to the customer by identifying, understanding and resolving customer pain points and system related issues.</li><li>Support and stay updated on new system features, releases, and enhancements to effectively assist customers.</li><li>Lead customer onboarding activities, including understanding client requirements, system workflows, and guiding customers through platform setup and usage.</li><li>Act as a liaison between customers and the development team by clearly communicating issues, tracking progress and ensuring timely resolution.</li><li>Troubleshoot and document technical and functional issues, escalating when necessary while maintaining clear communication with customers.</li><li>Maintain strong relationships with customers by delivering timely responses and proactive support.</li><li>Collaborate cross-functionally with product, engineering, and internal stakeholders to improve system usability and customer experience.</li><li>Contribute to process improvements, documentation, and support best practices.</li></ul>Role Requirements:What You Need to Succeed<ul><li>Experience: Minimum of 2-3 years of experience in a customer-facing role such as Customer Support, or Technical Support, preferably within a SaaS environment.</li><li>Education: Associate&rsquo;s or Bachelor&rsquo;s degree in a relevant field (Business, Marketing, Supply Chain/Procurement is a plus).</li><li>Language Skills: Fluent in both Arabic and English, with excellent written and verbal communication skills in both languages to interact confidently with clients.</li><li>Customer-First Mindset: A genuine passion for helping customers and a strong commitment to providing an excellent experience.</li><li>Communication Skills: Exceptional communication, presentation, and interpersonal skills with the ability to build rapport quickly.</li><li>Problem-Solving: Proven ability to troubleshoot and solve basic to intermediate customer issues efficiently and accurately.</li><li>Nice to have: Familiarity with SaaS platforms, CRM systems, and customer success tools such as Jira, Confluence, and Hotjar.</li></ul>Job Type: PermanentWork Location: In person

Customer Support Associate

Aisles & Abroad Careers

<div>
 
 Position Overview
 
 
 We are seeking a detail-oriented and dependable
 
 Booking Support Specialist
 
 to assist with reservation coordination and client support. This role focuses on handling booking-related tasks, organizing details, and ensuring all requests are processed accurately and efficiently.
 
 
 This is a fully remote position ideal for individuals who are organized, responsive, and enjoy supporting clients in a structured, service-focused environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide support with booking requests, reservations, and scheduling tasks
 </li>
 <li>
 Assist in reviewing and verifying booking details for accuracy
 </li>
 <li>
 Communicate with clients regarding confirmations, updates, and next steps
 </li>
 <li>
 Maintain organized records of bookings and client interactions
 </li>
 <li>
 Monitor timelines to ensure all arrangements are completed on schedule
 </li>
 <li>
 Support a smooth and efficient booking process from start to finish
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong organizational and multitasking skills
 </li>
 <li>
 Clear and professional communication abilities
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Detail-oriented with strong follow-through
 </li>
 <li>
 Comfortable using email, online systems, and scheduling tools
 
 
 
 
 </li>
 </ul>
 
 Preferred (Not Required)
 
 
 
 <ul>
 <li>
 Experience in customer service, coordination, or administrative support
 </li>
 <li>
 Interest in travel, hospitality, or event-related services
 
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Flexible remote work environment
 </li>
 <li>
 Structured onboarding and ongoing support
 </li>
 <li>
 Opportunities for growth and advancement based on performance
 </li>
 <li>
 Supportive and collaborative team environment
 
 
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 This is a remote role requiring a reliable internet connection and the ability to stay organized and productive in a virtual workspace.
 
 
 
 Apply Today
 
 
 If you enjoy supporting booking processes, managing details, and providing a high level of service in a remote setting, we encourage you to apply.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Remote Booking Support Specialist

Softvira

We are seeking a Customer Support Specialist with exceptional communication skills and expertise in delivering high-quality customer service. The ideal candidate will have experience using modern tools such as CRMs and demonstrate a proactive approach to client interactions.Responsibilities:Provide top-notch customer support to clients, addressing inquiries and resolving issues related to the financial services.Communicate with customers and clients via phone, email, and chat.Collaborate with cross-functional teams to ensure seamless communication and resolution of customer concerns.Maintain accurate and detailed records of customer interactions within our CRM system.Basic knowledge of MS Office applications, including Word, Excel, and Outlook.Identify opportunities for process improvements and contribute to the enhancement of customer support procedures.Maintain high-quality standards in customer interactions and responses.Requirements:O / A Levels or Bachelor's degree.Proven experience in an international customer support role.Exceptional communication skills, both written and verbal.Knowledge of Tech Savy and how to use Google Sheets &amp; DocsStrong problem-solving skills and a customer-centric approach to handling inquiries.Familiarity with using chatbots.Ability to work independently and collaboratively in a fast-paced environment.Benefits: Market Competitive SalaryAttendance &amp; Punctuality AllowanceTransportation AllowanceIPD and OPD Opportunities for professional growthLocation: Shahra-e-Faisal (Fortune Tower)Job Type: Full-timePay: Up to Rs140,000.00 per monthWork Location: In person

Customer Support Specialist (Night Shift)

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