client support specialist

AppWork

<div>At AppWork, we&rsquo;ve built a simple, user-friendly PropTech platform that modernizes maintenance operations. Our platform brings everything into one easy-to-use platform so property managers, maintenance teams, and residents can all enjoy a smoother, more connected experience. 
As a member of the AppWork team, you&rsquo;ll be helping to build and deliver technology that solves real problems, makes communities run better, and creates happier teams and residents. 
About the Role 
We&rsquo;re looking for a Client Support Specialist to own the operational and technical execution behind our Client Success team&rsquo;s relationships. While the Client Success Manager (CSM) owns the client relationship, you&rsquo;ll own the work that keeps it strong: resolving support tickets, configuring and auditing client environments, tracking down bugs with engineering, and keeping up with recurring reporting. 
This role suits someone who&rsquo;s equally comfortable talking to a client and working through technical detail and who wants ownership over the systems and processes that make Client Success run smoothly. 
What You'll Do
Tickets &amp; Technical Support<ul><li>
Triage and resolve client support tickets logged in HubSpot or escalated from live chat, responding on the CSM&rsquo;s behalf when directed.</li><li>
Investigate issues thoroughly &mdash; logs, screenshots, reproduction steps &mdash; and submit fully documented bugs to engineering via ClickUp.</li><li>
Manage parallel ticket workflows for client-facing support and internal engineering bugs, following up on both until resolved.</li><li>
Track open tickets on behalf of CSMs to ensure nothing falls through the cracks</li><li>
Monitor ticket trends and recurring issues, flagging patterns to the CSM and leadership.</li></ul>
Client Setup &amp; Integrations<ul><li>
Configure new client environments end-to-end, including PMS integrations (Yardi, RealPage, AppFolio, Rent Manager, Entrata, and others).</li><li>
Set up admin and property accounts, vendor profiles, and inspection templates tailored to each client&rsquo;s workflow.</li><li>
QA every setup before go-live, confirming accounts, permissions, integrations, and configurations are complete.</li><li>
Manage ongoing configuration for CSV-only clients, flagging volume or complexity issues to the CSM.</li></ul>
Audits &amp; Account Health<ul><li>
Run post-launch (30-day), monthly, and quarterly audits covering setup accuracy, adoption, and usage trends.</li><li>
Investigate integration logs to resolve any data discrepancies between AppWork and the client&rsquo;s PMS.</li><li>
Audit account access and Make Ready Board configurations, surfacing findings and recommended fixes to the CSM.</li></ul>
Recurring Reporting &amp; Live Support<ul><li>
Prepare and QA weekly portfolio Insight Report emails for assigned clients before they go out.</li><li>
Field inbound client calls and HubSpot chat, providing live troubleshooting and refresher training.</li><li>
Cover CSM email and ticket queues during PTO or travel to maintain continuity with clients.</li></ul>
Outreach, Training &amp; Knowledge<ul><li>
Run adoption outreach (e.g., AppWork Obsession Plan calls, post-launch, check-ins).</li><li>
Build client-facing training/certification content and internal Knowledge Base articles for the CS team.</li><li>
Build and iterate on AI-powered tools and workflows that improve team efficiency.</li></ul> 
Qualifications<ul><li>
2+ years of experience supporting SaaS customers, with experience in customer service, account management, or a similar role</li><li>
Previous property management experience with knowledge of PMS platforms, maintenance workflows, work orders, vendor coordination, and service delivery processes - strongly preferred</li><li>
Comfort working with technical detail &mdash; logs, integration data, reproduction steps &mdash; not just front-line support.</li><li>
Strong problem-solving and analytical skills, with excellent written and verbal communication.</li><li>
Ability to manage multiple workstreams (tickets, audits, reporting) and prioritize effectively.</li></ul> 
What Success Looks Like<ul><li>
Clients receive timely, accurate, and friendly support</li><li>
New clients are onboarded smoothly with minimal friction</li><li>
Internal teams can rely on you as a flexible and dependable support resource</li><li>
Issues are resolved efficiently, with appropriate escalation when necessary</li></ul> 

The pay range for this role is: 
42,000 - 50,000 USD per year(New Jersey) 
42,000 - 50,000 USD per year(Florida)</div>

Client Support Specialist

<div><div>ADP is hiring a Client Support Specialist.
<ul><li>Are you ready to join a company offering career advancement opportunities throughout your career journey?
</li><li>Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
</li><li>Are you looking for an inclusive environment with a culture of collaboration and belonging?
</li></ul>If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change - your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO:
Responsibilities
What you can expect on a typical day:
Be a Trusted Advisor and Problem Solver. You will work independently or as a team as a consultant servicing ADP's products/technology. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes.
Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
TO SUCCEED IN THIS ROLE:
Required Qualifications
<ul><li>3 - 5 years of experience working in client service/customer service environment or systems integration environment.
</li><li>You can work overtime hours during peak seasons.
</li></ul>A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
<ul><li>Experience noted above OR
</li><li>Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
.
</li></ul></div>Bilingual (English/Spanish) preferred
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
<ul><li>Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
</li><li>Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
</li><li>Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
</li><li>Continuously learn through ongoing training, development, and mentorship opportunities.
</li><li>Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
</li><li>Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
</li><li>Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
</li><li>Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
</li></ul>What are you waiting for? Apply now! 

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</div>

SSA & Company

Job Title: Customer Support Specialist (Remote) Company: SSA &amp; Company Employment Type: Full-Time Location: Anthem, Arizona, United States (Remote) Job Overview SSA &amp; Company, a leading global management consulting firm, is seeking a highly professional and dedicated Customer Support Specialist to join our team. This is a full-time, remote position where you will play a crucial role in maintaining our high standards of client service. The ideal candidate will be an exceptional communicator and a natural problem-solver, dedicated to providing timely and effective support to our valued clients. You will be the first point of contact for client enquiries, ensuring a seamless and positive experience that reflects the quality and integrity of our firm. Key Responsibilities  <ul><li>Serve as the primary point of contact for clients, managing enquiries through email, phone, and our support portal with the utmost professionalism.</li><li>Provide accurate, valid, and complete information by using the right methods and tools.</li><li>Identify and assess clients' needs to achieve satisfaction, resolving issues efficiently and escalating complex problems to the relevant internal teams.</li><li>Maintain detailed records of client interactions, transactions, comments, and complaints.</li><li>Collaborate closely with consultants and project managers to ensure alignment on client communication and issue resolution.</li><li>Contribute to the continuous improvement of our support processes and help build our knowledge base.</li><li>Gather and synthesise client feedback to share with internal teams for service enhancement.</li></ul> Qualifications and Experience  <ul><li>Proven experience in a customer support or client services role, preferably within a professional services or B2B environment.</li><li>Exceptional verbal and written communication skills with a professional, articulate, and friendly demeanour.</li><li>Strong problem-solving skills and the ability to think critically and calmly under pressure.</li><li>Excellent organisational and time-management skills, with a proven ability to manage multiple tasks simultaneously.</li><li>Proficiency with CRM systems and other customer service software.</li><li>A client-centric mindset with a genuine desire to deliver outstanding service.</li><li>The ability to work independently and demonstrate strong self-discipline in a remote setting.</li><li>A high degree of discretion and integrity when handling sensitive client information.</li></ul> What We Offer  <ul><li>A competitive hourly wage of $22 - $26 USD per hour, commensurate with experience.</li><li>A fully remote working arrangement, providing flexibility and an excellent work-life balance.</li><li>The opportunity to work within a dynamic and intellectually stimulating environment at a respected management consulting firm.</li><li>A supportive and collaborative team culture that values your contribution.</li><li>Opportunities for professional growth and development within the company.</li></ul>

Customer Support Specialist (Remote)

Ascend nonprofit solutions

<div>Safe Alliance &ndash; Client Care Specialist
The Client Care Specialist at the Shelter supports the agency by providing hope and healing to those impacted by domestic violence and sexual assault by providing administrative support to direct service and leadership staff.
Responsibilities/Accountabilities
Client Care
Using trauma-informed, client-centered approach:
<ul><li>Answer agency phone calls, screen and direct callers as appropriate, provide accurate description of services, and refer to external services as necessary</li><li>
Answer hotline calls -provide assessment, crisis intervention, safety planning, parent support, and education to callers, focusing on needs of entire family.</li><li>
Act with clients in mind and work to meet client needs and expectations to the extent possible.</li><li>
Provide information and referral to community resources to callers as appropriate.</li><li>
As appropriate, assist caller with navigating the criminal justice system as it relates to their victimization by providing information, court preparation, and education, working closely with the Victim Assistance program and Victim Witness Assistant at the DA's Office.</li><li>
Educate client on process to obtain a protective order and coordinate with the Victim Assistance and Legal Representation Program, as appropriate.</li><li>
Gather initial intake information, connect with appropriate staff member</li><li>
Provide crisis intervention services by telephone or in person as necessary including responding to hotline calls</li><li>
Manage behavior within shelter by enforcing structure keeping clients in mind</li><li>
Resolve residential conflict and maintaining a safe environment while keeping clients in mind.</li><li>
Respond to area hospitals to provide rape crisis support as necessary</li></ul>
Administration<ul><li>
Adhere to Agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction Surveys and participate in the Quality Assurance Process.</li><li>
Maintain accurate database information by entering required client information</li><li>
Partner with direct care staff to maintain up-to-date client files (may include electronic/physical files)</li><li>
Support office function by handling mail and maintaining supply of current forms</li><li>
Keep client and staff work spaces clean and functioning
</li><li>Maintain up to date inventory of needed supplies for staff and clients.</li><li>
Adhere to agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction surveys and participate in the Quality Assurance process.
</li><li>Verify and print timecard in a timely manner.</li></ul>
Stewardship<ul><li>
Support agency mission by participating in agency and community meetings and committees as requested by supervisor.</li><li>
Promote and maintain professional relationships with agency staff, volunteers, and community partners.</li></ul>
Professional Development<ul><li>
Contribute to quality services by staying informed of developments and trends in the area of child development, parenting, trauma and victimization, especially as it relates to sexual violence, child maltreatment, and intimate partner violence.
</li><li>Maintain and develop skills and knowledge by attending training especially as it relates to victimization and trauma; ensures licensure and certifications are up to date needed for the job.</li></ul>
Other<ul><li>
Perform other agency duties as assigned by supervisor
</li></ul>Agency Competencies:<ul><li>
Cultural Competence &ndash; cultivates opportunities through diverse people; respects and relates well to people from varied backgrounds, understands diverse worldviews, and is sensitive to group differences; sees diversity as an opportunity, challenges bias and intolerance; understands oppressions that many clients face in the community; ability to apply self-awareness and self-regulation to manage the influence of personal biases and values</li><li>
Communication/Collaboration &ndash; uses effective oral and written communication to clearly convey and receive information and ideas in an engaging manner; demonstrates good listening skills, and invites response and feedback in order to build constructive working relationships with clients, volunteers, other work units and community organizations to meet mutual goals and objectives</li><li>
Continual Learning/Professional Development &ndash; participates in continuing education, training and professional conferences focused on best practices to acquire and/or maintain the technical/professional expertise required to do the job effectively, resulting in the most positive client solutions</li><li>
Quality Work Standards &ndash; motivated to achieve; sets high standards and well-defined, realistic goals for one's self; displays a high level of effort and commitment towards completing assignments in a timely manner with care and thoroughness, checking work for completeness and accuracy</li><li>
Resiliency &ndash; maintains effective performance in stressful environments or when confronted with difficult situations; evaluates conditions to ensure one's own safety and the safety of others; identify and rely upon self-care strategies at home and/or work in order to handle stress in a manner that is acceptable to others and the organization</li></ul>
Position Competencies<ul><li>
Adaptability
</li><li>Conflict Management
</li><li>Decision Making/Problem Solving
</li><li>Initiative</li><li>
Teamwork</li></ul>
MINIMUM REQUIREMENTS<ul><li>
Education: High School Diploma. Bachelor's Degree Preferred.</li><li>
Experience: 1 year administrative or customer service related experience.</li><li>
Experience working in human services field preferred.</li><li>
Experience working with victims preferred.</li><li>
Spanish speaking preferred &ndash; if hired as a Spanish speaking staff member, candidate must be fluent in understanding, speaking, and writing in Spanish.</li></ul>
Preferences:<ul><li>
Bachelor or Associate's Degree preferred</li><li>
Experience working with victims</li><li>
Experience in human services field</li><li>
Spanish speaking preferred- If hired as a Spanish speaking candidate, employee must be fluent in understanding, speaking, reading, and writing in Spanish</li></ul>
No calls, emails, or visits please. For immediate consideration, please formally apply online and provide a resume and cover letter.
The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned. Safe Alliance may still be subject to government mandated vaccine requirements and testing similar to the ones outlined by the OSHA Emergency Temporary Standard. As a condition of employment you must be willing to submit proof of vaccination or submit testing results weekly or as outlined by the agency. Proof of vaccination status must be provided at hiring and/or upon request by the agency.
Accommodations: Safe Alliance will engage in an interactive process with employees requesting medical or religious accommodations
The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.</div>

Client Care Specialist

Assistance Plus

<div>The Personal Support Specialist (PSS) provides clients with assistance in activities of daily living (ADLs) which are outlined in the client service plan. Personal Support Specialists consistently deliver exceptional client service. The PSS will follow infection control procedures using universal precautions and will use proper body mechanics to ensure safety. The PSS will typically go to the homes of several clients during the work shift and will be responsible for transportation.
This position will be required to meet the requirements of an irregular, changing schedule, working late in the day as well as on weekends and will be required to travel within a 30 mile radius of their home.
Duties include and are not limited to:<ul><li>
Following duties in clients service plan</li><li>
Assisting client with personal care needs such as bathing, dressing, grooming, oral hygiene, nail, hair, skin and foot care</li><li>
Assisting clients with elimination needs such as assistance to and from bathroom or commode, assisting with bedpan or urinal, catheter, ostomy and incontinent care</li><li>
Assisting client with ambulating needs, assistive devices such as walker, cane, wheelchair, bed mobility, bed and chair transfers, Hoyer lift, gait belt and ROM, locomotion under professional supervision</li><li>
Transporting when authorized</li><li>
Assisting client with their nutritional needs including meal planning and preparation, shopping, assisting or prompting with feeding</li><li>
Assisting clients with household duties by practicing good housekeeping techniques such as kitchen and bathroom cleanup, dusting, vacuuming, laundry and when authorized shopping and running errands</li><li>
Observing, reporting and documenting any changes in the clients physical or mental status such as eating, sleeping, and general behavior</li><li>
Promoting a safe and clean environment</li><li>
Reporting any identified safety hazards found in the home</li><li>
Performing other duties as assigned</li></ul>
Position Requirements:<ul><li>
Proof of vehicle insurance at $50K/$100K and a valid Maine drivers license are required</li><li>
Must be 18 years of age or older</li><li>
Proof of completion of the tenth grade is required. High school diploma or equivalent is preferred</li><li>
Entry level computer experience and must have access to email/internet</li><li>
PSS certification (Will train at no cost to you!)</li></ul>
Benefits:<ul><li>
Mileage reimbursement</li><li>
Flexible schedule</li><li>
Paid travel time</li><li>
Paid time off</li><li>
Working within 30 miles of your home</li><li>
No vaccine requirement</li><li>
Work/life balance</li></ul>
Assistance Plus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

Personal Support Specialist (PSS)

Empathy Talent

<div>
 
 As a
 
 Client Experience Specialist
 
 , you'll join a growing, client-focused support team dedicated to delivering exceptional service and ensuring every client has a positive experience. You'll serve as a trusted resource by educating clients, resolving inquiries, and guiding them through the platform with empathy, professionalism, and efficiency.
 
 
 
 
 
 This is an ideal opportunity for someone who enjoys solving problems, communicating with customers, and making a meaningful impact while working in a collaborative, remote environment.
 
 
 
 
 
 
 What You'll Do
 
 
 
 Client Support
 
 <ul>
 <li>
 Assist clients by phone, email, chat, and other communication channels with product questions and support requests.
 </li>
 <li>
 Guide clients through the platform to successfully complete tasks and resolve issues.
 </li>
 <li>
 Maintain accurate and detailed client records within Salesforce or other CRM systems.
 </li>
 <li>
 Act as a trusted advocate for clients by identifying issues, sharing feedback internally, and helping improve the customer experience.
 </li>
 <li>
 Investigate and resolve client concerns while providing timely, high-quality service.
 </li>
 <li>
 Demonstrate empathy, professionalism, and active listening in every client interaction.
 </li>
 </ul>
 
 Drive Results
 
 <ul>
 <li>
 Meet or exceed individual and team performance goals and key performance indicators (KPIs).
 </li>
 <li>
 Continuously seek opportunities to improve the client experience.
 </li>
 <li>
 Participate in ongoing training and professional development.
 </li>
 <li>
 Take ownership of your work while collaborating closely with your manager and teammates.
 </li>
 </ul>
 
 Operational Excellence
 
 <ul>
 <li>
 Learn new tools and technologies that improve service and operational efficiency.
 </li>
 <li>
 Assist with onboarding and mentoring new team members as needed.
 </li>
 <li>
 Utilize de-escalation techniques to resolve issues quickly and minimize unnecessary transfers.
 </li>
 <li>
 Follow established policies, procedures, and best practices.
 </li>
 <li>
 Share ideas that improve team productivity and client satisfaction.
 </li>
 </ul>
 
 Team &amp; Culture
 
 <ul>
 <li>
 Foster a positive, collaborative, and inclusive work environment.
 </li>
 <li>
 Provide constructive feedback and support fellow team members.
 </li>
 <li>
 Contribute to a culture of continuous learning, accountability, and improvement.
 </li>
 <li>
 Celebrate team successes and help create an engaging workplace.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 Required
 
 <ul>
 <li>
 Minimum of
 
 2 years of customer support experience
 
 , preferably in a call center environment.
 </li>
 <li>
 At least
 
 2 years of experience using a CRM platform
 
 , with Salesforce experience preferred.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Strong organization, time management, and multitasking abilities.
 </li>
 <li>
 Ability to thrive in a fast-paced, remote work environment.
 </li>
 <li>
 Strong problem-solving skills and attention to detail.
 </li>
 <li>
 High school diploma or equivalent.
 </li>
 </ul>
 
 Preferred
 
 <ul>
 <li>
 Experience working in a
 
 Software-as-a-Service (SaaS)
 
 environment.
 </li>
 <li>
 Legal or litigation support experience.
 </li>
 <li>
 Experience using cloud-based phone systems such as DialPad.
 </li>
 <li>
 Proficiency with Microsoft Office applications, including Outlook, Word, and PowerPoint.
 </li>
 </ul>
 
 
 
 
 
 What We're Looking For
 
 
 
 We're looking for someone who is:
 
 <ul>
 <li>
 Customer-focused and empathetic
 </li>
 <li>
 Curious and eager to learn
 </li>
 <li>
 Self-motivated and accountable
 </li>
 <li>
 Coachable and collaborative
 </li>
 <li>
 Tech-savvy and comfortable learning new software
 </li>
 <li>
 Organized, adaptable, and solutions-oriented
 </li>
 <li>
 Passionate about delivering exceptional customer experiences
 </li>
 </ul>
 
 
 
 
 
 Work Environment
 
 
 
 This is a
 
 fully remote position
 
 based in the United States. The role primarily involves computer and phone work in a professional home office environment. Occasional travel for team or company events may be available but is not required.
 
 
 Compensation
 
 
 
 
 
 The approved pay range for this role is
 
 $17.81&ndash;$30.85 per hour
 
 , depending on experience, qualifications, and geographic location.
 
 
 
 
 
 Please note that the minimum of this pay range may be below the minimum wage requirements in certain locations. In those cases, compensation will comply with all applicable state and local wage laws. For example, the current minimum wage is
 
 $19.61/hour in San Francisco, CA
 
 and
 
 $20.34/hour in Emeryville, CA
 
 . Actual starting pay will always meet or exceed applicable local wage requirements and may vary based on work location, experience, and qualifications.
 
 
 
 
 
 
 Benefits
 
 
 
 Eligible employees receive a comprehensive benefits package that includes medical, dental, vision, paid time off, retirement savings options, and additional programs designed to support employees' overall well-being.
 
</div>

Client Experience Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Assist customers with their items purchased through ecommerce website
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Services Specialist

Search 10000+ Client support specialist jobs near you this August. New roles added regularly across leading industries. Apply today.

10000 client support specialist jobs Near Me

Client Support Specialist

Client Support Specialist

Customer Support Specialist (Remote)

Client Care Specialist

Personal Support Specialist (PSS)

Client Experience Specialist

Customer Services Specialist