client support specialist

Parmele Disability Advocates

<div><div><div><b>Benefits:</b></div>
<ul><li>Dental and/or Vision | Delta Dental | Nationwide Coverage</li>
<li>Health Insurance | Nationwide Coverage</li>
<li>401(k)</li>
<li>Employee discounts</li>
<li>Paid time off</li>
</ul></div><div><div><b>Location:</b> Springfield, MO (Hybrid/Remote)<br>
<b>Schedule:</b> Monday&ndash;Friday, 8:00 AM&ndash;5:00 PM<br>
<b>Employment Type:</b> Full-Time<br>
</div><h1 class="jobSectionHeader"><b>Start Your Career with Purpose</b></h1><div><br>
</div>
<div>At Parmele Disability Advocates, we help individuals obtain the Social Security and VA disability benefits they deserve. As a Client Support Specialist, you will be the first point of contact for prospective clients, providing compassionate support, clear communication, and guidance during an important time in their lives.<br>
</div><div>No prior disability experience is required. We provide paid training, ongoing support, and opportunities for career growth.<br>
</div><div>Hybrid/Remote Work Opportunity<br>
</div><div>This position begins with required in-office training. After successfully completing training, employees transition to a hybrid/remote work schedule. Company equipment is provided upon completion of training.<br>
</div><div><b>What You'll Do</b><br>
</div><div>As a Client Support Specialist, you'll create a positive experience for prospective clients through professional communication, active listening, and thoughtful problem-solving.<br>
</div><div><b>Key Responsibilities</b><br>
</div> <ul><li>Respond to inbound inquiries by phone and live chat regarding Social Security Disability Insurance (SSDI) and VA disability services.</li>
<li> Contact prospective clients who have expressed interest in disability representation.</li>
<li> Explain our services and guide individuals through the intake process.</li>
<li> Gather and accurately enter client information into company systems.</li>
<li> Schedule consultations and coordinate follow-up communications.</li>
<li> Maintain detailed records and documentation.</li>
<li> Assist with additional administrative duties as needed.</li>
</ul><div><b>What We're Looking For</b><br>
</div><div>We're seeking dependable, compassionate professionals who enjoy helping others and thrive in a fast-paced environment.<br>
</div><div><b>Qualifications</b><br>
</div> <ul><li>Strong verbal communication skills and a professional phone presence.</li>
<li> Ability to confidently guide conversations and build rapport with callers.</li>
<li> Demonstrated empathy, patience, and a commitment to providing exceptional service on every interaction.</li>
<li> Strong attention to detail and critical-thinking skills.</li>
<li> Proficiency with Microsoft Office applications.</li>
<li> Ability to accurately manage data entry and documentation.</li>
<li> Previous experience in customer service, phone-based sales, call center operations, administrative support, or a related field preferred.</li>
<li> Excellent interpersonal and organizational skills.</li>
<li> Ability to learn new systems and processes quickly.</li>
</ul><div><b>Why Join Parmele Disability Advocates?</b><br>
</div> <ul><li>Make a meaningful difference by helping individuals access life-changing benefits.</li>
<li> Receive paid training and ongoing professional development.</li>
<li> Enjoy clear opportunities for advancement within a growing organization.</li>
<li> Work in a supportive, collaborative team environment.</li>
<li> Join an established company with a strong reputation for client advocacy.</li>
</ul><div><b>About Parmele Disability Advocates</b><br>
</div><div>With more than 150 years of combined disability advocacy experience, Parmele Disability Advocates has helped over 61,000 individuals secure the benefits they need. What began as a two-person operation has grown into a team of more than 150 professionals serving clients across multiple states.<br>
</div><h1 class="jobSectionHeader"><b>Apply Today!</b></h1><div><br>
</div>
<div>If you're looking for a stable, full-time career where your work has a direct impact on people's lives, we'd love to hear from you. Apply today and take the first step toward a rewarding career with Parmele Disability Advocates.<br>
</div><div><b>Flexible work-from-home options available after successful completion of training.</b></div>
</div>
<p>Flexible work from home options available.</p></div>

Client Support Specialist

ibex. Pakistan

<div>
 ibex. Pakistan has a recent job vacancy for a Client/Customer Support Specialist in Islamabad or Rawalpindi. The candidate will be a key member of the customer service team, and will be tasked with assisting clients/customers by actively listening to their concerns, answering their questions, and resolving their issues related to the company&rsquo;s products or services.
 <br/>
 <br/>
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach and be passionate about working in a dynamic customer support environment. This role is perfect for students or those looking for fresh graduate jobs in Islamabad!
 <br/>
 <br/>
 <strong>
  Disclaimer:
 </strong>
 This is not a sales-based job.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The role is a full-time, on-site job in ibex. office in Islamabad
  </li>
  <li>
   Willingness to support schedule changes during Ramadan or regional holidays as per the requirements of operational needs (with fair scheduling practices)
  </li>
  <li>
   Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Career Growth Opportunities at ibex. Pakistan
  <br/>
  <br/>
 </strong>
 This role offers career growth pathways, depending on performance and interest, including:
 <br/>
 <br/>
 <ul>
  <li>
   Customer Service Representative Supervisors/ Team Lead
  </li>
  <li>
   Office Administrator / Operations Coordinator
  </li>
  <li>
   Training Specialists
  </li>
  <li>
   Cross-campaign growth for more exposure
  </li>
  <li>
   Cross-departmental growth for specific interests like marketing, IT, HR, etc
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Professionally manage a high volume of incoming calls or chats and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
  </li>
  <li>
   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
  </li>
  <li>
   Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
  </li>
  <li>
   Follow up with clients/customers to ensure their issues are resolved and they are satisfied with the service provided
  </li>
  <li>
   Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
  </li>
  <li>
   Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
  </li>
  <li>
   Work closely with other members of the client support team and other departments, to ensure a smooth and efficient support experience is provided to the clients
  </li>
  <li>
   Participate in training sessions and team meetings to stay updated on the company&rsquo;s products, services, and support processes
  </li>
  <li>
   Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
  </li>
  <li>
   Excellent written and verbal communication skills in English is also a must
  </li>
  <li>
   Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
  </li>
  <li>
   Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
  </li>
  <li>
   Basic knowledge of common office tools like Microsoft Office/Google Workspace, particularly in MS Excel and MS Word
  </li>
  <li>
   Experience using CRM systems is a bonus
  </li>
 </ul>
</div>


National Resident Matching Program

<div><p>ABOUT THE ORGANIZATION</p>
<p>
The National Resident Matching Program&reg; (NRMP&reg;) is a private, not-for-profit organization established in 1952 to provide a uniform date of appointment to positions in graduate medical education (GME) in the United States. The NRMP is not an application processing service; rather, it provides an impartial venue for matching applicants&rsquo; and programs&rsquo; preferences for each other consistently. The NRMP conducts the annual Main Residency Match encompassing almost 50,000 applicants for more than 40,000 positions in core residencies as well as Matches for fellowship positions in more than 70 subspecialties through its Specialties Matching Service&reg;.</p><p></p><p><br>
POSITION SUMMARY</p>
<p>
The Client Support Specialist will interact with the organization&rsquo;s constituents by addressing inquiries and resolving complaints, generally providing a high level of customer support. Client Support Specialists will also participate in the development of educational materials and will participate in the user testing of NRMP&rsquo;s technology systems as requested.</p><p></p><p><br>
SCHEDULE: 10:00am-6pm ET</p><p></p><p><b><i><br>
You must have legal authorization to work in the United States without sponsorship or restriction and be located within the continental U.S.</i></b></p><p></p><p><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES</p>
<p>
Client and Technical Support:</p>
<ul><li>Provide constituent support pertaining to NRMP technical systems and the processes of matching.</li></ul>
 o Gather information, diagnose concerns, identify solutions, and assist constituents with complex questions pertaining to the use of the R3 and iMatch systems.<br>
 o Respond to technical questions pertaining to web browsers, servers, firewalls, JavaScript, caches, cookies, and internet service providers and their interaction with NRMP systems.<br>
 o Document issues and assist with preparing standard procedures to resolve recurring problems in coordination with management and the Match operations team.<br>
<ul><li>Respond to communication (calls/emails/chat) from constituents addressing questions about the process of applying for and filling residency and fellowship positions through the Match, NRMP policies, and the matching algorithm.</li></ul>
<ul><li>Log and track email tickets and phone communication in the R3 system to establish a record of constituent communication, including staff responses, and to identify patterns requiring attention.</li></ul>
<ul><li>Draft email communication about important Match events as directed, and once approved, distribute communication through the R3 system bulk email function or as directed.</li></ul>
<p>
Data Management and System Testing and Quality Assurance:</p>
<ul><li>Enter and review institution, program, school, applicant, and other user information, maintaining the integrity of the data to ensure the accuracy of the information used in the Match.</li></ul>
<ul><li>Use data gathered from client queries to revise internal FAQ&rsquo;s, and document common queries to augment the R3 system user help content.</li></ul>
<ul><li>Monitor Match deadlines and participate in follow-up activities including telephone calls, emails, and distribution of reminder materials as needed to constituents including, medical school deans, residency program directors, and Match applicants; log issues requiring follow-up.</li></ul>
<ul><li>Assist with User Acceptance Testing (UAT) of new modules and enhancements in the NRMP technical systems and public website to ensure accuracy and compatibility with existing policies and Match operations.</li></ul>
 o Follow approved testing processes, procedures, or methodologies.<br>
 o Identify, communicate, and escalate issues appropriately to the IT or communications teams and management.<p></p><p><br>
Coordinate Fellowship Matches:</p>
<ul><li>Independently coordinate the complete lifecycle of multiple Specialties Matching Service Fellowship Matches as assigned, to include:</li></ul>
 o Collaborate with Match operations management and communications staff on preparation and coordination of all materials associated with a Fellowship Match.<br>
 o Communicate with sponsoring medical specialty society(s) to ensure the annual SMS Program Director Group Participation Agreement is received and executed in a timely manner.<br>
 o Prepare and set up scheduled Match events and communications as required for each Match in the R3 system.<br>
 o Coordinate with other staff to perform participant file verification.<br>
<ul><li>Maintain the integrity of all participant and match-related data to ensure accuracy. Prepare reports on the status of assigned specialty Matches, work activities, and other special reports as requested.</li></ul>
<p>
Training and Process Documentation:</p>
<ul><li>Participate in orienting and training new staff; prepare training outlines and serve as a resource to fellow client support specialists regarding the quality of inquiries, responses, and other tasks as requested.</li><li>Assist with developing and maintaining process documents for the Match operations function as requested.</li><li>Assist with user webinars and the development and review of support guides and other user support materials.</li></ul><p></p><p><br>
INTERACTIONS</p>
<p>
External:</p>
<ul><li>Daily contact with NRMP&rsquo;s constituent base.</li></ul>
<ul><li>Frequent contact with leaders of medical specialty societies that sponsor fellowship Matches.</li></ul>
<ul><li>Frequent contact with personnel at various medical education-related organizations.</li></ul>
<p>
Internal:</p>
<ul><li>Daily interactions with NRMP staff and leadership.</li></ul>
<ul><li>Daily communication with Match operations management to identify technical issues and policy concerns and participate in problem-solving activities as requested.</li></ul>
<ul><li>Work with management team to identify and monitor the success of technical enhancements to the NRMP&rsquo;s web applications.</li></ul><p></p><p><br>
QUALIFICATIONS, KNOWLEDGE SKILL REQUIRED</p>
<ul><li>Bachelor&rsquo;s degree in a relevant field preferred. Equivalent experience and training may be considered.</li></ul>
<ul><li>Minimum of two years of experience in a fast-paced, high-volume, high-pressure, customer-centered service operation preferred.</li></ul>
<ul><li>Must have exceptional communication and interpersonal skills, a professional and patient telephone manner, and experience dealing with conflict and with individuals</li></ul>
from diverse cultural backgrounds.
<ul><li>Experience with TalkDesk or other phone agent software preferred.</li></ul>
<ul><li>Experience with LiveChat or other customer support chat and ticketing systems preferred.</li></ul>
<ul><li>Experience supporting users of web applications preferred.</li></ul>
<ul><li>Experience in graduate medical education as a program coordinator or manager preferred.</li></ul>
<ul><li>Proficiency with Excel and Windows/MS Office required.</li></ul>
<ul><li>Strong oral and writing skills required.</li></ul>
<ul><li>Strong critical thinking skills with the ability to quickly process complex information, solve problems, and learn new skills</li></ul>
<ul><li>Demonstrated ability to translate complex business processes and policies into easily understood language.</li></ul>
<ul><li>Must be able to work well independently and with team members and manage multiple priorities while maintaining a high level of customer service and attention to detail.</li></ul><p><br>
ADA SPECIFICATIONS</p>
<p>
This position is primarily remote and sedentary. There may be occasional overnight travel and duties may require some bending and lifting. The above statements describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not an exhaustive list of all duties, responsibilities, and skills required.</p><p></p><p><br>
NRMP is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability or other protected class status. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.</p></div>

State of Alaska

IT Client Support Specialist 1/2/3 Juneau

<div><div><p>ADP is hiring a <b>Client Support Specialist</b>.</p>
<ul><li><i>Are you ready to join a company offering career advancement opportunities throughout your career journey?
</i></li><li><i>Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
</i></li><li><i>Are you looking for an inclusive environment with a culture of collaboration and belonging?
</i></li></ul><p>If so, this may be an opportunity for you. Read on and decide for yourself.
</p><p>In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.</p>
<p>The nature of what you do every day will not change - your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!</p>
<p>To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.</p>
<p>Ready to #MakeYourMark? <b>Apply now!
</b></p><p><b>To learn more about Client Services at ADP, watch here:</b> https://adp.careers/Client_Services_Videos
</p><p><b>WHAT YOU'LL DO</b>:
</p><p><b>Responsibilities
</b></p><p>What you can expect on a typical day:</p>
<p><b>Be a Trusted Advisor and Problem Solver.</b> You will work independently or as a team as a consultant servicing ADP's products/technology. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes.
</p><p><b>Build Relationships.</b> You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
</p><p><b>Educate and Provide Recommendations.</b> You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
</p><p><b>Organize</b>. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.</p>
<p><b>TO SUCCEED IN THIS ROLE</b>:
</p><p>Required Qualifications
</p><ul><li>3 - 5 years of experience working in client service/customer service environment or systems integration environment.</li>
<li>You can work overtime hours during peak seasons.</li>
<li>Bilingual - English/Spanish</li>
</ul><p>A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:</p>
<ul><li>Experience noted above OR</li>
<li><p>Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.</p>
.
</li></ul></div><p></p><p><b>YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:</b>
</p><ul><li><b>Be yourself</b> in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
</li><li><b>Belong </b>by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
</li><li><b>Grow your career </b>in an agile, fast-paced environment with plenty of opportunities to progress.
</li><li><b>Continuously learn </b>through ongoing training, development, and mentorship opportunities.
</li><li><b>Be your healthiest.</b> Best-in-class benefits start on Day 1 because healthy associates are happy ones.
</li><li><b>Focus on your mental health and well-being.</b><b> </b>We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
</li><li><b>Join a company committed to giving back </b>and generating a lasting, positive impact<b> </b>upon the communities in which we work and live.
</li><li><b>Get paid to pay it forward.</b> Company-paid time off for volunteering for causes you care about.
</li></ul><p>What are you waiting for? <b>Apply now!</b><br>
</p><p></p><p><b>A little about ADP:</b> We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.</p>
<p><b>Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP:</b> ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.</p>
<p><b>Ethics at ADP:</b> ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</p></div>

Bilingual Client Support Specialist - English/Spanish

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
  </li>
  <li>
   Banking Experience preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Assist customers with their items purchased through ecommerce website
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Customer Services Specialist

ibex

<div>
 <p>
  <span>
   ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
  </span>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  &bull; Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
  <br/>
  &bull; Assist customers with their items purchased through ecommerce website
  <br/>
  &bull; Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  <br/>
  &bull; Providing alternatives to products/items, which are not available on the ecommerce website
  <br/>
  &bull; Follow standard processes and procedures when it comes to providing the resolution
  <br/>
  &bull; Staying up to date with latest updates on system information, process changes and future updates
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  &bull; O Levels/Matriculation or above
  <br/>
  &bull; Excellent Written and Verbal English communication
  <br/>
  &bull; Proficiency with MS Office (Particularly MS Excel and MS Word)
  <br/>
  &bull; Banking Experience preferred
 </p>
</div>


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10000 client support specialist jobs Near Me

Client Support Specialist

Client Support Specialist

Client Support Specialist

IT Client Support Specialist 1/2/3 Juneau

Bilingual Client Support Specialist - English/Spanish

Customer Services Specialist

Customer Services Specialist