client support specialist

HORECASTORE

<p><b>Job Title:</b> Customer Support Specialist<br/><b>Location:</b> Remote<br/><b>Job Type:</b> Full-time<br/><b>Shift Timings </b>- 6:30pm to 3:30 am</p><p><b>About Medal Equipment</b></p><p>Medal Equipment is a leading provider of high-quality, reliable, and innovative commercial kitchen equipment, serving clients across the hospitality and foodservice industries. With decades of experience, we specialize in helping hotels, restaurants, and catering businesses (HORECA) access world-class kitchen solutions designed for performance, durability, and efficiency. As we expand our footprint in the North American market.</p><p><b>About the Role</b></p><p>We are looking for a <b>Customer Support Specialist</b> to join our growing team. The ideal candidate will be responsible for providing excellent customer service, resolving client issues efficiently, and ensuring a seamless post-purchase experience. You&rsquo;ll serve as the bridge between our customers and internal teams to maintain high satisfaction and loyalty.</p><p><b>Key Responsibilities</b></p><ul><li>Respond promptly to customer inquiries via email, chat, and phone.</li><li>Provide accurate product and service information to customers.</li><li>Handle order-related queries, shipment tracking, returns, and complaints professionally.</li><li>Coordinate with operations, logistics, and sales teams to ensure timely issue resolution.</li><li>Maintain records of customer interactions and transactions in the CRM system.</li><li>Identify recurring issues and share feedback to improve processes and customer experience.</li><li>Follow up to ensure all customer concerns are addressed to satisfaction.</li><li>Ensure compliance with company service standards and communication policies.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.</li><li>2+ years of experience in customer service or client support (B2B or e-commerce preferred).</li><li>Excellent communication and problem-solving skills.</li><li>Strong attention to detail and ability to multitask in a fast-paced environment.</li><li>Proficiency in CRM tools, MS Office, and ticketing systems.</li><li>Ability to work independently and collaboratively across teams.</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience working with international clients (especially in the US market).</li><li>Familiarity with order fulfilment, returns, and after-sales processes.</li><li>Empathetic communicator with a customer-first mindset.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;25,000.00 - &#8377;35,000.00 per month</p><p>Benefits:</p><ul><li>Work from home</li></ul><p>Work Location: Remote</p>

Customer Support Specialist

Tradu

<div><div><p>Vacancy Name</p><div> Financial Client Success Specialist</div></div><br>
<div><p>
Vacancy No</p><div> VN1351</div></div><br>
<div><p>
Employment Type</p><div> Regular Full-Time</div></div><br>
<div><p>
Location</p><div> Hyderabad</div></div><br>
<div><p>
Job Details</p><div><div><div><p>
We are currently seeking a Financial Client Success Specialist to join our dynamic team. In this role, you will be the first point of contact for our global clients &mdash; responsible for delivering accurate, timely, and one-call resolutions to account-specific inquiries.<br>
<br>
This is not a scripted support role &mdash; it requires active listening, strong problem-solving, and a deep understanding of our financial products and platforms to deliver end-to-end support.</p>
<p>Primary responsibilities (not limited to)</p>
<ul><li>Provide exceptional client service by resolving account-specific issues efficiently, often within a single interaction.</li><li>
Manage inquiries across multiple channels (calls, emails, chat) in a professional and client-focused manner.</li><li>
Execute account-related transactions and tasks with accuracy and compliance.</li><li>
Guide clients on the use of financial products, such as CFDs, Listed Stocks, and Crypto wallets.</li><li>
Ensure all client interactions comply with regulatory standards and internal policies.</li></ul>
<p>Requirements</p>
<ul><li>1-3 years of experience in a customer service role in the financial Industry, preferred but not necessary</li><li>
Excellent communication skills both verbally and in writing</li><li>
Proficiency in computer programs such as Microsoft Office</li><li>
Ability to work independently or as part of a team</li><li>
Excellent problem-solving skills</li><li>
Strong attention to detail</li><li>
Ability to multitask effectively while maintaining accuracy</li><li>
Fluency in English</li><li>
Bachelor's degree in finance or a related field</li></ul>
<p>Benefits</p>
<ul><li>Competitive base salary with attractive discretionary quarterly bonus $</li><li>
Flexibility of working between home/office in a scheduled manner</li><li>
Weekday work only</li></ul>
<p>Working days/hours: Monday to Friday; Fully working from the office - 8th Floor, Building 4, Raheja mindspace, Hi-tec city, Hyderabad<br>
<br>
All Technementals Innovation India Private Limited employees must be eligible to work in India.</p>
<p>Prior to submitting your resume, the firm requests that you do the following:</p>
<p>Review the firm's website thoroughly at https://www.tradu.com/uk/</p>
<p>Company Description<br>
Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader&rsquo;s market.</p>
<p>Equal Opportunity Employer</p></div></div></div></div></div>

Financial Client Success Specialist

Techscale

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We are looking for a proactive and customer-obsessed
 <strong>
  Customer Success Specialist
 </strong>
 to join our growing team. In this role, you&rsquo;ll be the key point of contact for our clients, helping them maximize the value of our SaaS platform from onboarding through renewal and expansion.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and maintain strong relationships with assigned clients, ensuring high levels of satisfaction and retention.
  </li>
  <li>
   Guide new customers through the onboarding process, including setup, training, and initial adoption.
  </li>
  <li>
   Educate clients on features, new releases, and best practices to help them get the most out of the platform.
  </li>
  <li>
   Monitor usage metrics and proactively reach out to under-engaged customers to improve product utilization.
  </li>
  <li>
   Act as the voice of the customer internally and escalate issues to support or product teams when necessary.
  </li>
  <li>
   Collaborate with Sales and Account Managers to support contract renewals and identify upsell or cross-sell opportunities.
  </li>
  <li>
   Collect customer feedback and work with product teams to inform roadmap and improvements.
  </li>
  <li>
   Contribute to knowledge base articles, FAQs, and customer success playbooks.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 3 years of experience in Customer Success, Account Management, or Client Support (preferably in a SaaS environment).
  </li>
  <li>
   Excellent communication, interpersonal, and relationship-building skills.
  </li>
  <li>
   Ability to explain complex topics in a simple and clear manner.
  </li>
  <li>
   Strong problem-solving skills with a customer-first mindset.
  </li>
  <li>
   Self-starter who can manage multiple accounts and prioritize effectively.
  </li>
  <li>
   Experience working in a B2B SaaS company.
  </li>
  <li>
   Familiarity with CRM tools and cloud-based platforms.
  </li>
  <li>
   Understanding of the software development lifecycle is a plus.
  </li>
  <li>
   Experience running customer training sessions or webinars.
  </li>
 </ul>
</div>


Customer Success Specialist

Chrysalis Center Inc.

<div><p><b>About Chrysalis:</b></p><p>
Chrysalis serves people navigating barriers to the workforce by offering a job-readiness program, individualized supportive services, and paid transitional employment. We empower our clients on their pathway to stability, security, and fulfillment in their work and lives. Since 1984, we have helped more than 85,000 individuals change their lives through jobs. We are looking for individuals who are ready to join our mission-driven team and make a difference.</p><p></p><p><b><br>
Description</b></p><p><b>
Job Summary:</b></p><p>
The Employment Specialist (ES) is key to client success. The Employment Specialist works 1-on-1 with clients to provide employment and case management services with the goal that clients get ready for a job, find a job, and keep a job. Responsible for a dedicated caseload, the successful candidate will have the ability to use independent judgment, exceptional organizational skills, and a willingness to incorporate emerging industry best practices and techniques in their work.</p><p></p><p><b><br>
Duties and responsibilities to include, but not limited to:</b></p><p><b>
Provide Client Support, Guidance and Case Management</b></p><ul><li>
Oversee the day-to-day case management of both working and non-working clients. Encourage and motivate clients to work on their job search.</li><li>
Orient, assess, and provide employment counseling for clients. Assess clients for job readiness, including substance abuse, legal history, and mental and physical health. Provide referrals to educational, training, Chrysalis social enterprises, and other social services.</li><li>
Conduct 1-on-1 job readiness activities with clients, including resume building, practice interviews, job applications, computer tutorials, cover letters, reference lists, job search guidance, etc.</li><li>
Facilitate Job Preparation classes and other seminars on an as needed basis.</li><li>
Maintain up-to-date referrals resources for clients to facilitate employment search.</li></ul><p><b>
Foster Strong Client, Colleague, and Partner Relationships</b></p><ul><li>
Participate in Chrysalis meetings and case conferences sharing best practices and providing thought partnership to colleagues.</li><li>
Provide training ideas and resources to leadership team, including the opportunity to conduct workshops for colleagues within the department and across the organization.</li><li>
Celebrate achievements and brainstorm solutions for department and organization-wide goals.</li><li>
Represent Chrysalis to stakeholders by providing site tours and presenting on services, as needed.</li></ul><p><b>
Monitor Client Progress and Program Outcomes</b></p><ul><li>
Maintain accurate client/program data to manage caseload and generate reports.</li><li>
Document each service, the outcome and next steps, as well as any observations of clients&rsquo; skills, job readiness, and/or growth opportunities into Salesforce, a case management database.</li><li>
Analyze and report monthly data as required to maintain accurate client and program-based statistics.</li></ul><p><b>
General Duties</b></p><ul><li>
Adhere to all Chrysalis policies and procedures.</li><li>
Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics.</li><li>
Other duties as assigned</li></ul><p></p><p><b><br>
Job Skills &amp; Qualifications:</b></p><ul><li>
Passion for Chrysalis&rsquo;s mission. Sensitivity and understanding of various cultures and lifestyles.</li><li>
Bilingual (English and Spanish) required</li><li>
Excellent verbal and written communication skills</li><li>
Excellent verbal and written communication skills, interacting with others with diplomacy and tact</li><li>
Strong organizational skills, including effective time management and the ability to work and make decisions independently</li><li>
Ability to multi-task and prioritize appropriately yet maintain flexibility</li><li>
Ability to work in a fast-paced environment</li><li>
Self-starter with &ldquo;can do&rdquo; attitude and initiative</li><li>
Sensitive to various cultures and lifestyles</li><li>
Maintain confidential information and exercise discretion</li><li>
Computer literacy required. Must be proficient in Internet research, MS Office programs and be willing to learn other applications as needed</li><li>
Willingness to travel to meetings (mileage reimbursed)</li></ul><p></p><div><b><br>
Physical Requirements:</b></div><div>
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.</div><p><i><br>
This is an exciting position in a fast-paced organization. We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Short- and Long-Term Disability, Flexible Spending Accounts, Parking, paid time off, paid holidays, and more.</i><br>
<br>
<i>No phone calls or drop-ins regarding this position please. Applications without a cover letter will not be considered.</i></p><p></p><p><b><br>
Fair Chance Hiring Statement</b></p><p><i>
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.</i></p></div>

Bilingual Employment Specialist

Certificial

<div><div><p>This is a remote position.</p><div><b>
User Support Specialist</b></div><br>
<div></div><br>
<div>Certificial is transforming how businesses and their Suppliers share insurance coverage information by moving from point-in-time documents to real-time data. We&rsquo;re a fast-growing InsurTech searching for a User Support Specialist to add to our growing team.</div><br>
<div></div><br>
<div>As a User Support Specialist, you will join our support team focused on answering questions from our Users related to the general use of the system, getting Users onboarded, and questions related to Certificial&rsquo;s features and functionality. We are looking for business-minded team members to help us support growth and provide excellent customer service to all stakeholders.</div><br>
<div></div><br>
<div><b>What you&rsquo;ll do:</b></div><br>
<ul><li><div>Intake, analysis, research, and explain technical troubleshooting solutions related to the Certificial platform</div></li><br>
<li><div>Assist all stakeholders, including Requestors (Companies), Insureds (Suppliers), and Agencies and Brokers, with onboarding and general support issues</div></li><br>
<li><div>Effectively communicate with stakeholders (email, phone and chat) while documenting conversations, exchanges, or sessions in our support ticketing system</div></li><br>
<li><div>Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting</div></li><br>
<li><p>Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills</p></li><br>
</ul><div><b>Other Functions:</b></div><br>
<ul><li><div>Ability to plan schedules and organize workload to meet deadlines</div></li><br>
<li><div>Work cross-functionally with other teams</div></li><br>
<li><div>Adhere to company policies, procedures, and guidelines</div></li><br>
<li><p>Other duties as assigned</p></li><br>
</ul><div><b>What you&rsquo;ll bring:</b></div><br>
<ul><li><div>BA/BS degree or equivalent work experience</div></li><br>
<li><div>1+ years of user support experience</div></li><br>
<li><div>2+ years of proven experience in solving complex challenges</div></li><br>
<li><div>Experience with multi-tasking in a high-energy environment</div></li><br>
<li><div>Excellent communicator and creative thinker</div></li><br>
<li><div>Ability to compose grammatically correct, concise, and accurate written responses and notations</div></li><br>
<li><div>Technically inclined with a drive to challenge existing processes and innovate</div></li><br>
<li><p>Insurance industry experience a plus</p></li><br>
</ul><div><b>Compensation:</b></div><br>
<ul><li><div>This role will receive a competitive base salary, bonus, and benefits. The base salary range for US-based employees is $50,000-$65,000.</div></li><br>
<li><p>Various factors are considered when determining someone's leveling and compensation, including a candidate's professional background and experience. These numbers may be modified in the future, and final offer amounts may vary from those listed above. <i>Please continue to apply if you are unsure that you fit into our compensation structure.</i></p></li><br>
</ul><div><b>Perks and Benefits:</b></div><br>
<ul><li><div>Health, dental, and vision insurance</div></li><br>
<li><div>No waiting period for enrollment</div></li><br>
<li><div>401(k) with company match</div></li><br>
<li><div>Employer-paid STD/LTD</div></li><br>
<li><div>Unlimited PTO</div></li><br>
<li><div>Employee Assistance Program</div></li><br>
<li><div>Special employee discounts</div></li><br>
<li><p>Virtual team-building activities</p></li><br>
</ul><div><b>About us:</b></div><br>
<div></div><br>
<p>Certificial uses real-time data to ensure businesses have continuous, compliant insurance coverage. We combine certificate issuance and compliance management into one simple platform, eliminating risk, ensuring compliance, and reducing costs for every stakeholder in the COI process - Insureds, Agents &amp; Brokers, and Requestors. This is our Smart COI Network.</p><p><br>
We are an entirely remote team transforming how businesses and their suppliers share insurance coverage information by moving from point-in-time documents to real-time data.</p><p><br>
We have diverse backgrounds, interests, and lifestyles as a team, but we are united by our values. We are driven by excellence and aspire to improve every day, take extreme ownership and responsibility for our own success, are problem solvers and believe in process transformation, believe in transparency in our company and on our platform, and are mindful and respectful of others&rsquo; viewpoints.</p><p><i><br>
Employment at Certificial is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.</i></p><div><br>
NO THIRD-PARTY SUBMISSIONS, PLEASE.</div></div></div>

User Support Specialist (Remote)

PrismHR

<div><p>The Client Solutions Specialist will assist clients, providing them with innovative solutions and unparalleled services. This will be accomplished through implementing and supporting their custom platform or product services.</p><p><b>
Essential Duties and Responsibilities:</b></p><ul><li>
Analyze client configuration requests and design customized solutions to achieve their specific goals.</li><li>
Implement customized product systems to address the unique business requirements of each client.</li><li>
Provide timely and effective responses to client inquiries via email and phone, ensuring clear and efficient communication.</li><li>
Responsible for managing incoming calls in a phone queue and delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information.</li><li>
Regularly maintain and update all project-related documents and tracking systems.</li><li>
Responsible for establishing and reviewing cases and tasks in ClientSpace to ensure records are organized and up to date.</li><li>
Advise clients on best practices and offer guidance for optimal software utilization.</li><li>
Conduct comprehensive system training, testing, and troubleshooting to support clients effectively.</li><li>
Collaborate with team members on software releases and actively participate in ongoing training sessions.</li><li>
Lead peer training sessions and serve as a subject matter expert on software, fostering collaboration and knowledge sharing.</li></ul><p><br>
<br>
<b>Marginal Functions:</b></p><ul><li>
Build, maintain, and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.</li><li>
Attend webinars and training to stay up to date on best practices related to the company and department.</li><li>
Complete projects and other duties as assigned by the supervisor.</li></ul><p><br>
<br>
<b>Knowledge, Skills, and Abilities:</b></p><ul><li>
Excellent verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures</li><li>
Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands, and changes in the work environment.</li><li>
Ability to deal with frequent interruptions, changes, delays, or unexpected events.</li><li>
Strong organizational, analytical, and problem-solving skills.</li><li>
Demonstrated ability to learn quickly.</li><li>
Ability to collaborate with others.</li><li>
Ability to establish credibility, be decisive, and be able to recognize and support the organization's preferences and priorities.</li></ul><p><br>
<br>
<b>Required Education &amp; Experience:</b></p><ul><li>
High school diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.</li><li>
Minimum of one year of customer service experience is preferred.</li><li>
Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.</li><li>
Experience with the following systems preferred: Time Labor Management, Applicant Tracking Systems, ClientSpace, and PrismHR.</li></ul><p>
PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company&rsquo;s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR&rsquo;s Marketplace Partners.</p>
<p><b>Diversity, Equity and Inclusion Program/Affirmative Action Plan:</b><br>
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.<br>
<br>
Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you&rsquo;re excited about our roles but your past experience doesn&rsquo;t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.<br>
<br>
As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual&rsquo;s qualifications as they relate to the job under consideration. The Company&rsquo;s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.<br>
<br>
The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
</p><p>Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.</p>
<p><i>PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.</i></p>
<p>#LI-ML1</p><p>
</p><p>KpHYq2oN2b</p></div>

Client Solutions Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
  </li>
  <li>
   Banking Experience preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Assist customers with their items purchased through ecommerce website
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Customer Services Specialist

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