client support technician ii mdd

University of South Florida

<div>PRIMARY PURPOSE:
The Client Support Technician II is based at USF&rsquo;s Morsani College of Medicine and Heart Institute and provides advanced, in-person technical support to clients within the building, as well as to USF faculty and staff at multiple nearby downtown Tampa locations, including Tampa General Hospital. In addition to in-person support, this role also provides support to the walk‑up service desk team as needed and delivers assistance to clients through additional channels such as email, phone, and university‑approved remote support tools.
<ul><li>Hiring Range: $23.54 per hour
</li><li>Hours per Week: 40
</li><li>Shift Hours: 8AM - 5PM
</li><li>Work Schedule: Monday - Friday
</li><li>Work Location: USF Health Morsani College of Medicine, Heart Institute (560 Channelside Drive, Tampa, FL 33602), and nearby downtown Tampa locations, including Tampa General Hospital. 
</li></ul>ORGANIZATIONAL SUMMARY:
Located in the vibrant and diverse Tampa Bay region of Florida&rsquo;s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation&rsquo;s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.
USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.
USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: Information Technology | University of South Florida (usf.edu) 
ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.
USF offers GREAT BENEFITS to full time employees!!
<ul><li>Medical Insurance
</li><li>Dental Insurance
</li><li>Vision Insurance
</li><li>Paid Vacation Days
</li><li>Paid Sick Days
</li><li>11 Paid Holidays
</li><li>Various Retirement Options , including 401K employer match
</li>Tuition Assistance (available for yourself, spouse, partner or dependent) 
<li>
</li></ul>For more information about your total compensation package and other USF benefits, please visit: Work at USF</div>
 <div>PRIMARY DUTIES:
<ul><li>(40%) Client Technical Support &mdash; Primarily provide in-person advanced technical support to all employees, students, faculty, physicians, and guests at USF Health Morsani College of Medicine, Taneja College of Pharmacy, and Heart Institute (MDD) and at other nearby USF downtown locations. Additionally, other support modalities may be necessary and appropriate for a given situation: via university-approved remote support software, walk-up, email, or phone. This includes support for endpoints and peripherals, applications, operating systems, and printing and scanning devices. The technician is responsible for ticket resolution and follow-up, which includes entering thorough and accurate documentation for each incident or service request within the IT ticketing system. This position also requires providing technical support for events and exams held at MDD
</li><li>(20%) Hardware Installation and Maintenance &mdash; Install and configure new hardware and perform regular upgrades to existing systems used by faculty and staff across all downtown locations. Troubleshoot issues with existing hardware, including basic troubleshooting of Hub equipment. Assist in maintaining accurate hardware inventory and managing printer supplies at all locations
</li><li>(20%) Software Support &mdash; Maintain functional knowledge of USF standard software and applications, as well as specialized applications used by USF downtown faculty and staff. Assist personnel in troubleshooting software issues, including those related to audiovisual systems. Demonstrate proficient troubleshooting knowledge across multiple operating systems, including Apple macOS, Windows, Android, and iOS.
</li><li>(10%) Networking, Telecommunications, and Security &mdash; Maintain a working knowledge of MDD technology infrastructure and assist in the identification and resolution of network, telecommunications, and security concerns as they arise. This requires both general troubleshooting proficiency in these areas and a working understanding of the specific hardware and software configurations in use at MDD and other USF downtown locations.
</li><li>(5%) Documentation and Training &mdash; Work with the Service Management documentation team to capture, review, and maintain documentation within the internal knowledge base. Create and keep current standard operating procedures for end users. Provide one-on-one training on common hardware, office software, and specialized applications used within the organizational units.
</li><li>(5%) Meetings and Additional Responsibilities &mdash; Attend all requested meetings, including those involving key stakeholders. Performs other duties as assigned.</li></ul></div>
 <div>MINIMUM QUALIFICATIONS:
This position requires a high school diploma or equivalent, with at least two years of customer service or IT experience. Appropriate college coursework, vocational/technical training, may substitute at an equivalent rate for the required experience. Valid driver&rsquo;s license.
<div>Degree Equivalency Clause: Four years of direct experience for a bachelor&rsquo;s degree.
 
<ul><li>Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
</li><li>SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
</li><li>A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
</li><li>(a) Two years of direct experience for an associate degree;
</li><li>(b) Four years of direct experience for a bachelor&rsquo;s degree;
</li><li>(c) Six years of direct experience for a master&rsquo;s degree;
</li><li>(d) Seven years of direct experience for a professional degree; or
</li><li>(e) Nine years of direct experience for a doctoral degree
</li><li>Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
</li><li>Minimum Qualifications that require a high school diploma are exempt from SB 1310.
</li></ul></div>TECHNICAL SKILLS:
<ul><li>Endpoint &amp; Peripheral Support - Proficiency in supporting desktops, laptops, mobile devices, printers, and scanners across a multi-location environment.
</li><li>Operating Systems - Hands-on troubleshooting knowledge across Apple macOS, Windows, Android, and iOS.
</li><li>Networking, Telecommunications &amp; Security - Working knowledge of network infrastructure, telecom systems, and physical/digital security technologies, with the ability to diagnose and troubleshoot issues in each area.
</li><li>Hardware Installation &amp; Maintenance - Ability to install, configure, upgrade, and repair hardware and to maintain inventory and consumable supplies.
</li><li>Software &amp; Application Support - Functional knowledge of USF standard software alongside specialized departmental applications, with the ability to troubleshoot issues across a diverse software environment.
</li><li>Remote Support Tools - Experience using university-approved remote support software to deliver off-site or desk-side assistance efficiently.
</li><li>Service Management Systems - Ability to accurately document incidents, service requests, and work performed within a formal IT service management (ITSM) platform.
</li><li>Technical Writing &amp; Knowledge Management - Skill in creating and maintaining standard operating procedures, knowledge base articles, and end-user documentation.
</li>Training &amp; Communication - Ability to deliver one-on-one training on hardware and software, and to communicate technical concepts clearly to non-technical users across multiple channels &mdash; in person, by phone, and via email. 
<li>
 
</li></ul>SOFT SKILLS:
<ul><li>Communication - The ability to convey technical information clearly and professionally across multiple channels &mdash; in person, by phone, email, and walk-up &mdash; to a diverse audience that includes faculty, staff, students, physicians, and guests.
</li><li>Problem Solving - A methodical and analytical approach to diagnosing and resolving a wide range of technical issues across hardware, software, networking, and AV systems, often under time pressure.
</li><li>Adaptability - The ability to shift between support modalities, locations, and issue types throughout the workday, including pivoting to event support or urgent incidents as they arise.
</li><li>Attention to Detail - Thoroughness in documenting incidents, service requests, and work performed accurately within the service management system, as well as maintaining hardware inventory and procedural records.
</li><li>Customer Service Orientation -A professional and patient demeanor when assisting users of varying technical abilities, ensuring a positive support experience across all interactions.
</li><li>Initiative and Self-Direction - The ability to manage multiple open incidents, prioritize effectively, and follow through on resolution and follow-up without close supervision.
</li><li>Collaboration and Stakeholder Engagement - Comfort working alongside colleagues, leadership, and departmental stakeholders in meetings and cross-functional support situations.
</li><li>Training and Knowledge Sharing - The ability to break down complex topics into accessible instruction during one-on-one training sessions with end users of varying skill levels.
</li>Professionalism and Discretion - Given the healthcare and academic environment, the ability to maintain confidentiality, uphold institutional standards, and represent IT services with professionalism at all times. 
<li>
 
</li></ul>INDUSTRY KNOWLDGE:
<ul><li>Healthcare &amp; Academic IT Environment - An understanding of how IT operations function within a combined academic and clinical setting, where the needs of researchers, educators, physicians, and administrative staff must all be supported simultaneously.
</li><li>HIPAA and Data Privacy Compliance - Familiarity with healthcare data privacy regulations, particularly HIPAA, given the clinical environment at the Morsani College of Medicine and Heart Institute. This includes understanding the handling of protected health information (PHI) and the IT security practices required to remain compliant.
</li><li>Higher Education IT Policies and Standards - Knowledge of how IT governance operates within a public university system, including adherence to institutional policies, use of university-approved tools and software, and alignment with USF-specific technology standards.
</li><li>IT Service Management (ITSM) Frameworks - Familiarity with ITSM principles and practices, such as those outlined in ITIL, which govern how incidents, service requests, and changes are logged, prioritized, and resolved in an enterprise support environment.
</li><li>Cybersecurity Fundamentals - A working understanding of endpoint security, access controls, network security practices, and the threat landscape relevant to healthcare and academic institutions, which are frequent targets of cyberattacks.
</li><li>Audiovisual and Event Technology - Knowledge of AV systems commonly used in academic medical settings, including lecture capture, conferencing platforms, and presentation infrastructure used during events and academic sessions.
</li>Medical and Academic Specialized Software - Awareness of the types of specialized applications common in medical colleges and health institutes, such as clinical research tools, electronic health record-adjacent systems, and discipline-specific academic software. 
<li>
 
</li></ul>IT COMPETENCIES:
<ul><li>Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow.
</li><li>Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding.
</li><li>Collaboration: Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others.
</li><li>Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients&rsquo; trust.
</li><li>Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team&rsquo;s successes and failures.
</li><li>Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved.</li></ul></div>
 <div>Working at USF
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF&lsquo;s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida&rsquo;s best large employers, ranked No. 1 among the state&rsquo;s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About USF
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News &amp; World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF&rsquo;s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .
Compliance and Federal Notices
This position may be subject to a Level 1 or Level 2 criminal background check.
Applicants have rights under Federal Employment Laws :
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
Family and Medical Leave Act (FMLA)
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
Equal Employment Opportunity
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.</div>

Client Support Technician II (MDD)

Coca-Cola Bottlers’ Sales & Services Company, LLC

Job SummaryThe Senior Equipment Services Logistics Coordinator is responsible for the effective and efficient scheduling of 15+ technicians daily. Requires immediate and direct interface with Field Service Supervisors, Customers, Sales, and other Coca-Cola Service teams throughout the day. Helps identify gaps in schedules, zone coverage, and skill sets. Provides input regarding adding install/service technician capacity, including overtime as driven by backlog volume spikes again capacity. Finds solutions to the exceptions, which can require working with Field Service Supervisors, Team Managers, and other Senior Coordinators, Coordinators, Customers, and Technicians. This role works in SAP application in support of bottler/client/field service for service activities, as well as works with the Field Service team identifying service calls in need of ordering parts, performing market searches, processing purchase orders, and tracking parts. Handles project related work such as inventory support, planning for large order requests from sales and processing returns. Ensures calls are completed in a timely basis with focus on service level agreements. Research ticket scheduling issues using multiple complex screens and mapping programs. Requires the ability to make complex logic-based decisions about customer scheduling priorities when faced with demand greater than capacity supply and expedited need. The Senior Equipment Services Logistics Coordinator is responsible for coordinating all equipment requests originating from all Sales Organizations. The Senior Coordinator is also responsible for managing all requests from all parties within the Bottler Organization. Must confirm the work requested with the customer, communicate with Full-Service Vending when appropriate, communicate with the Make Ready Centers for bottle/can and fountain equipment, and create routes for Bottlers to execute the activities and follow up to ensure execution.Duties and Responsibilities<ul><li>Monitor install/service technician routes, working directly with the Field Service Supervisors as needed to make logic-based decisions (zone changes, scheduling adjustments, and resolve critical customer issues).</li><li>System application and navigation strength using multiple screens. Multi-task against a variety of deadlines and applications.</li><li>Update and make changes to technician routing profiles for skills, permits, and zones, etc.</li><li>Monitor pending/on hold activities for next action (i.e. email, escalation, cancellation).</li><li>Schedule in the system, using market knowledge, maps, calendars, technician skills, availability, and field recommendations, ensuring full routes and maximum technician efficiency.</li><li>Reviewing incoming requests timely for accuracy, verify customer readiness, plan, and schedule to customer readiness, make ready centers guidelines, Full-Service guidelines, equipment availability, and bottler request.</li><li>Include confirmation of make ready centers and ability to meet emergency/special request equipment needs.</li><li>Include additional shipment needs due to special projects.</li><li>Handle accurate rescheduling of incomplete activities as quickly as possible, coordinating with functional groups as needed to get work completed.</li><li>Monitor and respond to incoming emails and/or calls relating to special requests, projects, or Sales support requests. Participate and execute Strategic Initiatives to drive organizational efficiency.</li><li>Monitor for and process all Field Service requests including manually complete service activities, market searches, order parts, ensure purchase orders and ticket completion, executing parts transfers, and adjust part quantities per bottler guidelines.</li><li>Update Field Service employee profiles and implement alterations for the swapping of Field Service technician vehicles, employee types, service locations, skills, contact information, and shipping addresses.</li><li>Monitor, communicate and resolve Customer Support Tickets in a timely manner to ensure customer and bottler needs are met.</li><li>Act as a subject matter expert to front-line associates for process questions by directing associates to online tools and resources and by giving guidance for de-escalating customers.</li><li>Support the business by directly interacting with irate customers, customers with lingering issues and/or customers with complex calls after an unsuccessful first attempt at resolution by the front-line associate.</li><li>Collaborate with cross functional departments to highlight and determine most effective way to resolve customer issues. Ensure a timely and satisfactory response is received by the customer.</li><li>Serve as subject matter expert across various process functions (i.e. equipment service requests and general customer support inquiries) by leveraging the correct business procedures and/or engaging the applicable business owners as needed.</li><li>Maintain accurate details of escalated calls. Serve as resource to training group by analyzing and providing feedback on process question trends, common customer issues and/or training opportunities.</li><li>Identify opportunities where process improvement or information management may increase the department&rsquo;s efficiency. Make recommendations to management for additional research and implementation.</li><li>Ensure backlog of work is processed efficiently by implementing established procedures and resources are effectively assigned to high priority tasks during disaster recovery efforts.</li><li>Receive inbound calls and create customer service tickets and equipment service tickets</li><li>Transfer calls as required to the appropriate department</li></ul>Key Skills and Abilities<ul><li>Advanced communication skills</li><li>Organizational skills</li><li>Intermediate Microsoft skills</li><li>Hybrid Work Environment: Employees will be expected to work on-site a certain number of days each week and/or month at the manager&rsquo;s discretion.</li><li>Work Schedule: The Equipment Service department is open 7 days per week from 7:00 AM EST- 8:30 PM EST, candidates must be able to work any shift within our hours of operation.</li></ul>Education RequirementsHigh School or GEDYears of Experience1 to 2 years of experience in business experience in the beverage industry, customer service or logistics/transportation and service or logistics industry knowledge.Required TravelTravel is not expected in this job, however, employees may be asked to travel for meetings or training on occasion.Company MessageCoca-Cola Bottlers&rsquo; Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.Job Type: Full-timePay: $18.80 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Tampa, FL 33647

Equipment Services Coordinator/ Customer Service

Polaris Pharmacy Services

<div>WHO WE ARE 
At Polaris Pharmacy Services, we&rsquo;re more than a pharmacy &mdash; we&rsquo;re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we&rsquo;re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.
Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job &mdash; we provide competitive pay, robust benefits, and genuine opportunities for career advancement.
If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us.<h1 class="jobSectionHeader">
Job Summary:</h1>
The Order Entry Technician is responsible for entering prescriptions and refills into the pharmacy system with both speed and accuracy. These technicians must be responsive and courteous when addressing customer needs. Successful technicians are dedicated to meeting the expectations and requirements of internal and external customers, understanding customer information, and using it to improve the products and services they deliver. Their responsibilities include entering new and refill prescriptions, resolving customer questions and requests, contributing to continuous improvement, complying with safety policies, and adhering to applicable government regulations, including HIPPA.
SCHEDULE: 3:30pm - 12:00am with rotating weekends
Duties/Responsibilities:<ul><li>
Enter new and refill prescriptions into the pharmacy system.</li><li>
Address and respond to customer inquiries and requests.</li><li>
Actively contribute to the evaluation and continuous improvement of client services, policies, and procedures.</li><li>
Comply with government and department policies regarding safety, attendance, and dress code.</li><li>
Follow all applicable government regulations, including HIPPA.</li><li>
Ensure safety policy and procedures are consistently adhered to and practiced.</li><li>
Other duties as assigned; Job duties may vary depending on business needs.
</li></ul>QUALIFICATIONS/COMPETENCIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<h2 class="jobSectionHeader">Required Skills/Abilities:
</h2><ul><li>Knowledge of brand name/generic medications</li><li>
Experience with alpha-numeric data entry.</li><li>
Must have a basic understanding and ability to read and correct key prescriptions.</li><li>
Basic math computation skills</li><li>
Knowledge of SIG codes</li><li>
Proficient in Microsoft Excel, Word, and Outlook required.</li><li>
Able to read, write, speak, and understand the English language.</li><li>
Able to work at a moderate speed.
</li><li>Good organization/Attention to detail</li></ul>
EDUCATION and/or EXPERIENCE:
<ul><li>High School diploma or equivalent required</li><li>
Pharmacy technician licenses/certifications required by state regulations and state of practice.
</li><li>Minimum of one (1) year working as a pharmacy technician (long-term care pharmacy preferred)</li></ul>
PHYSICAL DEMANDS
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:<ul><li>
May sit or stand seven (7) to ten (10) hours per day</li><li>
The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk</li><li>
May be necessary to work extended hours as needed</li><li>
May lift and/or move up to 30 pounds</li><li>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role</li></ul>
HOLIDAY &amp; PTO POLICY<ul><li>
Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.</li><li>
Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.</li><li>
Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.</li></ul>
Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.
BENEFITS for full time Employees<ul><li>
Medical, Dental, and Vision insurance</li><li>
401 (k) (available for Part Time &amp; Full Time EEs)</li><li>
Company Paid Life insurance</li><li>
Short-term and Long-term disability insurance</li><li>
Tuition reimbursement</li><li>
Personal Time Off (PTO)</li><li>
Competitive pay with annual performance reviews and merit-based raises</li><li>
Career growth potential</li><li>
Annual on-site voluntary Flu Vaccines</li><li>
Employee referral bonus program</li></ul></div>

Order Entry Technician - 2nd Shift

AdventHealth

<div>
 
 Our Promise To You
 
 
 
 Joining AdventHealth is about being part of something bigger. It&rsquo;s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
 
 together
 
 we are even better.
 
 
 
 All the benefits and perks you need for you and your family:
 
 
 
 <ul>
 <li>
 Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
 </li>
 <li>
 Paid Time Off from Day One
 </li>
 <li>
 403-B Retirement Plan
 </li>
 <li>
 4 Weeks 100% Paid Parental Leave
 </li>
 <li>
 Career Development
 </li>
 <li>
 Whole Person Well-being Resources
 </li>
 <li>
 Mental Health Resources and Support
 </li>
 <li>
 Pet Benefits
 
 
 </li>
 </ul>
 
 Schedule
 
 
 
 Full time
 
 
 
 Shift
 
 
 
 Day (United States of America)
 
 
 
 Address
 
 
 
 3100 E FLETCHER AVE
 
 
 
 City
 
 
 
 TAMPA
 
 
 
 State
 
 
 
 Florida
 
 
 
 Postal Code
 
 
 
 33613
 
 
 
 Job Description
 
 
 
 Maintains proficiency in all Tech IV functions and provides coverage in any core or advanced pharmacy practice areas as needed to address staff shortages, support program and service performance, and assure achievement of strategic goals across patient care areas serviced by the pharmacy team. Other duties as assigned. Executes expert-level pharmacy technician duties with mastery across all core and advanced workflows. Serves as the recognized subject matter expert in a designated specialty area, such as ADC systems, cleanroom/compounding, diversion prevention, informatics, investigational drugs, or medication history, based on organizational need and individual expertise. Resolves complex issues and provides technical support related to the specialty area. Collaborates with internal and external stakeholders to ensure system functionality and process integrity. Develops and enforces protocols and work process to ensure accuracy, safety, and quality in defined specialty area. Provides real-time feedback and guidance to team members. Coordinates continuity and standardization of specialty program and monitors performance across teams, shifts, and pharmacy practice areas. Acts as a specialty liaison across the technician team, clinical team, and pharmacy leadership. Communicates operational needs, escalates issues, and supports departmental goals. Manages daily operations and leads projects within the specialty area. Develops and refines workflows, protocols, and training materials to support excellence in specialized practice. Ensures adherence to regulatory standards, institutional policies, and best practices within the specialty area. Participates in audits, documentation, and continuous quality improvement. Monitors and evaluates specialty area system performance and integrity to detect and mitigate service failures impacting medication safety. Works closely with pharmacy leadership, clinical teams, IT, compliance, and other departments to support cross-functional initiatives and ensure alignment with organizational goals. Enlists collaborative support from Lead Pharmacy Technician as needed to improve or advance targeted specialty pharmacy services. Utilizes data and reporting tools to monitor performance, identify trends, and support decision-making within the specialty area. Contributes to strategic planning and innovation. Contributes to the advancement of pharmacy technician practice by modeling excellence in specialized care and supporting professional development. Develops and delivers training for pharmacy and clinical staff related to the specialty area and assists with determining competency or formal performance assessments. Supports onboarding and competency validation for technicians working in or rotating through the specialty. Designs enterprise-level projects, system upgrades, and service expansion efforts related to the specialty. Shares expertise across campuses and supports standardization. Represents pharmacy in committees, shared governance, and enterprise initiatives. Champions innovation and continuous professional growth. Participates in research or innovation efforts. Automated Dispensing Cabinet (ADC) Specialist &ndash; Provides expert-level support for ADC systems, including cabinet maintenance, user access, formulary updates, issue resolution, and system optimization projects. Leads ADC-related training for pharmacy and clinical staff and supports cross-campus ADC initiatives and system upgrades. Cleanroom/Compounding Specialist &ndash; Maintains cleanroom integrity, prepares complex sterile or hazardous products, performs routine environmental and media fill testing, and leads compounding protocol optimization. Supports USP , , and compliance and assists in staff onboarding and competency assessment related to cleanroom practices. Diversion Prevention Analyst &ndash; Supports diversion prevention initiatives by reviewing medication transactions, conducting discrepancy investigations, and performing trend analyses across controlled substance records. Collaborates with supervisors, medical staff, nursing leadership, compliance, and clinical departments to investigate and mitigate suspected diversion activity, and maintain adherence to DEA and State Board of Pharmacy regulations. Informatics Specialist &ndash; Performs data extraction, analysis, and reporting through platforms such as inventory management and EMR systems, warehouse logistics tools, dispensing cabinets, and RFID technologies. Supports pharmacy technology optimization, training, system maintenance, investigation-related reporting, and workflows using supply chain initiatives. Investigational Drug Specialist &ndash; Manages the clinical investigational drug inventory, both physical and within investigational drug software. Documents research staff onboarding, tracks drug preparation and storage, supports investigational protocol activities, and participates in site initiation visits and monitoring follow-ups. Medication History Specialist &ndash; Completes accurate medication histories in alignment with best practices, supporting the pharmacist-led medication reconciliation process. Triages medication history workload across multiple campuses or units and trains staff in standardized history collection practices and tools.
 
 
 
 Knowledge, Skills, And Abilities
 
 
 
 <ul>
 <li>
 Strong verbal and written communication, organizational, problem&hyphen;solving, and customer service skills [Required]
 </li>
 <li>
 Flexibility and willingness to adapt to changes as necessary [Required]
 </li>
 <li>
 Ability to interact constructively with supervisors, peers, and external customers [Required]
 </li>
 <li>
 Ability to follow direction from formal management personnel and work well under direct supervision of a pharmacist [Required]
 </li>
 <li>
 Ability to identify, follow up, and resolve discrepancies [Required]
 </li>
 <li>
 Ability to identify, resolve, and mitigate pharmacy operational or program issues within the scope of their specialty [Required]
 </li>
 <li>
 Ability to keep accurate and complete records [Required]
 </li>
 <li>
 Knowledge of medical terminology [Required]
 </li>
 <li>
 Ability to teach pharmacy technician students, if applicable [Required]
 </li>
 <li>
 Proficiency in hospital computer system technology and automation [Required]
 </li>
 <li>
 Initiative to keep abreast of and communicate developments in the provision of pharmacy services [Required]
 </li>
 <li>
 Basic project management skills [Required]
 </li>
 <li>
 Must be able to read, write and speak conversational English [Required]
 </li>
 <li>
 Basic computer skills and knowledge of Microsoft Office [Required]
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 High School Grad or Equiv [Required]
 </li>
 <li>
 Associate's [Preferred]
 </li>
 <li>
 Technical/Vocational School [Preferred]
 
 
 </li>
 </ul>
 
 Field Of Study
 
 
 
 <ul>
 <li>
 Completion of a pharmacy technician training program [Preferred]
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 3+ years contemporary hospital pharmacy experience with noted experience in targeted specialty pharmacy practice. [Required]
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 Additional licensure or certification requirements may apply depending on the specific unit or state in which this position is located. Please consult the relevant credential grid for detailed information regarding these requirements
 
 
 </li>
 </ul>
 
 Licenses And Certifications
 
 
 
 <ul>
 <li>
 Registered Pharmacy Technician (RPhT) [Required]
 </li>
 <li>
 NHA Certified Pharmacy Technician (CPhT) [Required] OR PTCB Certified Pharmacy Technician (CPhT) [Required]
 
 
 </li>
 </ul>
 
 Physical Requirements:
 
 
 (Please click the link below to view work requirements)
 
 
 
 Physical Requirements - https://tinyurl.com/msy4mja2
 
 
 
 Pay Range
 
 
 
 $20.38 - $32.60
 
 
 
 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
 
</div>

Pharmacy Technician Specialist - ED Medication History

Walgreens

<div>Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center &ndash; interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support &ndash; including the latest technology &ndash; to grow their careers and reach their goals.
 
 
Walgreens is proud to invest &amp; champion an &ldquo;earn while you learn&rdquo; Pharmacy Technician Training Program recognized by ASHP &amp; Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career.
 
 
Whether you are new to working in pharmacies or are an experienced Pharmacy Technician Apply Now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to become a certified pharmacy technician.
 
<ul><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.</li>
<li>Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.</li>
<li>Models and delivers a distinctive and delightful customer experience.</li>
</ul>Customer Experience
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li>
<li>Develops strong relationships with most valuable customers.</li>
</ul> 
Operations
<ul><li>Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li>
<li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li>
<li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.</li>
<li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li>
<li>Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.</li>
<li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li>
<li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li>
<li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li>
<li>May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.</li>
<li>Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.</li>
<li>Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul> 
Training &amp; Personal Development
<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.</li>
<li>Attends training requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li> 
</ul> 
 
Basic Qualifications
 
<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li>
<li>Requires willingness to work flexible schedule, including evening and weekend hours.</li> 
</ul> 
 
Preferred Qualifications
 
<ul><li>Prefer six months of experience in a retail environment.</li>
<li>Prefer to have prior work experience with Walgreens.</li>
<li>Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li>
<li>Prefer good computer skills.</li>
<li>Prefer the knowledge of store inventory control.</li>
<li>Prefer PTCB certification.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
 
 
An Equal Opportunity Employer, including disability/veterans.
 
 
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits 
 
 
 
Salary Range: $16.5 - $20 / Hourly</div>
 <div><h2 class="jobSectionHeader">Benefits</h2>
<ul><li><h3 class="jobSectionHeader">Health, dental and vision*</h3></li>
<li><h3 class="jobSectionHeader">Prescription coverage</h3></li>
<li><h3 class="jobSectionHeader">Retirement Savings Plan (401(k))</h3></li>
<li><h3 class="jobSectionHeader">Employee discount</h3></li>
<li><h3 class="jobSectionHeader">Work &amp; life resources</h3></li>
<li><h3 class="jobSectionHeader">Career development programs</h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Pharmacy Technician / Pharm Tech Apprenticeship

Tampa General Hospital

<div><div>Pharmacy Technician Senior - Inpatient - (260001G4)<div>
</div></div><div>
Description<div></div> 
The Senior Pharmacy Technician supports various aspects of pharmacy operations, including 
prescription order entry, claim adjudication, medication preparation and dispensing, distribution, nonsterile 
and sterile compounding, inventory management, and the use of automated pharmacy devices 
and equipment. This role also involves handling controlled substances, communicating with patients, and 
maintaining assigned work areas. The Senior Pharmacy Technician assesses the age-specific needs of 
patients and performs all responsibilities in compliance with Tampa General Hospital&rsquo;s mission, vision, 
and values, as well as state and federal regulations.<div> 
</div></div><div>
Qualifications<div>
</div><ul><li>
High School Diploma or GED</li><li>
Registered Pharmacy Technician</li><li>
Minimum of 2 years of experience as a registered pharmacy technician in a relevant practice setting. 
Proficiency in the core systems and tools utilized within the practice setting.</li></ul><div>
</div></div><div>
Primary Location: Tampa</div><div>
Work Locations: TGH Main Campus 1 Tampa General Circle Tampa 33601</div><div>
Eligible for Remote Work: On Site</div><div>
Job: Pharmacy</div><div>
Organization: Florida Health Sciences Center Tampa General Hospital</div><div>
Schedule: Part-time</div><div>
Shift: Day Job</div><div>
Job Type: On Site</div><div>
Shift Hours: Varies</div><div>
Minimum Salary: 19.57</div><div>
Job Posting: Apr 24, 2026, 8:37:19 AM</div></div>

Pharmacy Technician Senior - Inpatient

Tetra Tech

<div>Ardaman &amp; Associates, Inc. is one of the largest geotechnical engineering and materials testing consulting firms in the Southeastern U.S. Over our history, we have worked on more than 150,000 projects throughout the Southeast, the U.S., and worldwide. This vast list of project experience includes services for virtually every type of public and private client associated with industrial, commercial and infrastructure projects.<div></div><div> 
Ardaman has the following opportunity available:</div> 
LAB/FIELD TESTING TECHNICIAN
Full-time opportunity working in a soils and concrete testing laboratory and at various field sites in the Tampa, Florida area. Performs basic laboratory testing including but not limited to organic content, grain size analysis, compaction, processing of material, and compression testing of concrete specimens. Field work includes but is not limited to soils and concrete sampling, nuclear density gauge testing, field inspection, and miscellaneous construction activities. Experience preferred but will train. 
Qualifications:<ul><li>
FDOT/CTQP/ACI laboratory testing certifications a plus</li><li>
The ability to lift and carry equipment weighing up to 50 lbs</li><li>
The ability to perform mathematical calculations</li><li>
The ability to work weekends and extended hours as needed</li><li>
The ability to travel and work at remote sites as needed</li><li>
Excellent driving record within company standards</li><li>
Must be able to pass background screening requirements including criminal history, motor vehicle check, drug testing, etc.</li></ul> 
We offer a comprehensive benefits program including medical, dental, vision, life insurance, paid time off, 401(k) with company match, and much more. No relocation assistance. 
We are proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law. Ardaman is a wholly owned subsidiary of Tetra Tech, who is a VEVRAA federal contractor and we request priority referral of veterans. Ardaman is a Drug Free Workplace. 
We invite applications from all interested parties. No agencies. 
Learn about Ardaman and explore our open positions at www.ardaman.com
<div>.</div></div>

Lab/Field Testing Technician - Tampa

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