client technical professional

Experian

<div><b>Company Description</b><p><br>
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.</p><p>
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.</p><p>
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.</p><b><br>
Job Description</b><p><br>
Experian is looking for a Client Technical Analyst, Expert. Reporting to the Director Production Support, you will support our main API/Member platform and subsequent services and systems. Provide excellent customer service and help resolve customer application issues.</p><p>
Our vision is for their people, data and technology to become a necessary part of every major consumer economy in the world. ECS is the industry leader in providing online credit education and identity protection tools to consumers. Our mission is to develop products that help keep people financially healthy.</p><p><b>
What you'll do</b></p><ul><li>
Research, and diagnose complex software issues raised by clients/members</li><li>
Develop, and test SQL queries to aid in the investigation and analysis of issues</li><li>
Examine error logs and database content to determine the cause of a problem</li><li>
Document and implement workaround solutions wherever possible.</li><li>
Document steps to reproduce for resolution with internal and external resources</li><li>
Document processes procedures, and technical instructions for future reference and use by support teams</li><li>
Create/manage production/staging support tickets</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's Degree in Computer Science or related field</li><li>
You have 3+ years of development or technical support experience</li><li>
You are experienced with the development and support of sites using API and SDK integration</li><li>
Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting</li><li>
Experience implementing automation or self service technologies</li><li>
Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, Shell scripting, Splunk, Data Dog, MuleSoft and Salesforce</li></ul><br>
<b>
Additional Information</b><p><b><br>
Benefits/Perks</b></p><ul><li>
Competitive compensation package and bonus plan</li><li>
Core benefits including full medical, dental, vision, and matching 401K</li><li>
Flexible work environment, ability to work remotely, hybrid, or in-office</li><li>
Flexible time off, including volunteer time off, vacation, sick, and 12 paid holidays</li></ul><p><b>
Additional Information</b></p><p>
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work&trade; in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.</p><p>
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.</p><p>
#LI-Hybrid</p></div><p></p>

Client Technical Analyst - Expert - Remote

Reveal Risk

<p></p><div><div><div><p>Cybersecurity Consultant (Technical).</p>
</div>
<div><p>Indianapolis, IN</p>
</div>
<div><p>Full-time | 2&ndash;4 years of experience | Indianapolis, IN (local only)</p></div><div><br>
<p>
</p></div><div><p>Reveal Risk is hiring a full-time Cybersecurity Consultant (Technical focus) to join our Indianapolis team &mdash; ideally someone coming from a corporate cybersecurity or enterprise IT and/or security role who is excited to make the jump into consulting. This is an early to mid-level role for someone with 2&ndash;4 years of hands-on cybersecurity or IT experience who enjoys owning technical workstreams end-to-end across a wide mix of security domains, tools, and client environments.</p>
</div>
<div><p>You will partner with senior consultants on engagements focused on technical assessments, cloud and endpoint security, identity, vulnerability management, and security architecture review. Over time you will also have the opportunity to lead smaller engagements end-to-end. You will combine real technical curiosity with clear communication to help clients reduce risk and implement practical controls.</p>
</div>
<div><p><b>KEY RESPONSIBILITIES</b></p>
</div>
<div><ul><li><p>Client Project Delivery (~80% of working hours): Independently own technical workstreams within client engagements, partner with senior consultants on strategy and direction, and occasionally lead smaller engagements end-to-end. Deliver clear, pragmatic, right-sized outcomes for each client.</p>
</li>
</ul></div><div><ul><li>Own individual workstreams end-to-end with minimal oversight &mdash; plan, execute, QC, and deliver high-quality work products.</li>
</ul></div><div><ul><li>Perform technical and control-level assessments across domains such as identity and access management, cloud security (AWS, Azure, and/or GCP), endpoint, network, vulnerability management, logging and monitoring, and backup/recovery.</li>
</ul></div><div><ul><li>Review client security configurations, architecture diagrams, and tooling to identify gaps and recommend practical improvements.</li>
</ul></div><div><ul><li>Support (and occasionally lead) vulnerability management engagements, scanner tuning, prioritization, remediation planning, and flexibility using multiple tools or what the client may have.</li>
</ul></div><div><ul><li>Partner with the Reveal Risk team to drive penetration testing engagements &mdash; serving as the primary engagement lead between our penetration testers and our clients, coordinating scoping, kickoff, status, findings review, and remediation follow-through.</li>
</ul></div><div>Assess and tune endpoint protection, EDR/XDR, email security configurations. You don't need expertise in every platform but should be able to have a working understanding of alerts, read the logs and the interest to depend your understanding in that skillset.<br>
<ul><li>
</li>
<li>Contribute to cloud security reviews using frameworks such as CIS Benchmarks, AWS Well-Architected Security Pillar, and Microsoft Cloud Security Benchmark.</li>
</ul></div><div><ul><li>Facilitate client workshops, whiteboarding sessions, and working meetings to walk through findings, recommendations, and remediation approaches.</li>
</ul></div><div><ul><li>Translate technical findings and risks into business value, not just technical language, so client leadership understands the &quot;so what&quot; and can act on it.</li>
</ul></div><div><ul><li>Adapt communication style to different stakeholder audiences (engineers, IT leadership, executives) and keep clients informed between touchpoints to build trust.</li>
</ul></div><div><ul><li>Build clear, professional technical deliverables (assessment reports, findings matrices, architecture diagrams, remediation plans, runbooks) for both technical and executive audiences.</li>
</ul></div></div><div><div>Plan and track your own workstreams using strong project management practices (scope, milestones, status, risks); escalate blockers early.<br>
<ul><li>
</li>
<li>Provide light support to business development activities as needed, such as scoping calls, proposal content, and follow-ups for prospective clients.</li></ul></div><br>
<div>
</div><p></p><div><ul><li><p>Internal Collaboration and Service Development (~15%): Contribute to knowledge sharing, technical playbook refinement, cross-service collaboration, and the overall quality of the technical practice.</p>
</li>
</ul></div><div><ul><li>Suggest and help document improvements to assessment workbooks, architecture review templates, checklists, and technical delivery accelerators based on what you learn in client work.</li>
</ul></div><div><ul><li>Actively share knowledge from your engagements &mdash; new tools, techniques, attack trends, useful scripts &mdash; in internal sessions and written form.</li>
</ul></div><div><ul><li>Collaborate across Reveal Risk service lines (Strategy/CISO, GRC, Human Risk Management, Resiliency Planning, Technical Services) to bring the right mix of expertise to each client problem.</li>
</ul></div><div><ul><li>Willingness to help onboard interns, rotating team members, and newer associates as opportunities arise.</li>
</ul></div><div><ul><li>Participate in a culture that values transparency, humility, and feedback, both giving and receiving across all levels of the organization.</li><br>
</ul>
</div><div><ul><li><p>Professional Growth and Industry Engagement (~5%): Continue developing your technical depth and representing the firm in the Indianapolis cybersecurity community.</p>
</li>
</ul></div><div><ul><li>Pursue and maintain relevant technical certifications or training (examples: Security+, Network+, CySA+, GIAC GSEC/GCIH, AWS/Azure security associate, CCSP).</li>
</ul></div><div><ul><li>Attend local industry events, chapter meetings, CTFs, or working groups (ISSA, InfraGard, OWASP, or other local IT and cybersecurity user groups).</li>
</ul></div><div><ul><li>Bring back new tools, attack trends, and emerging defenses to help evolve the practice.</li>
</ul>
</div><div><p><b>QUALIFICATIONS</b></p>
</div>
<div><p><b>Required</b></p>
</div>
<div>2&ndash;4 years of hands-on professional experience in cybersecurity, systems administration, network engineering, cloud engineering,IT infrastructure, or a closely related technical field.<br>
<ul><li>
</li>
Working, hands-on knowledge of at least two of the following: identity and access management, endpoint/EDR, cloud security (AWS, Azure, or GCP), vulnerability management, network security, or SIEM/logging.<br>
<li>
</li>Comfortable reading and reasoning about system architectures, configurations, and technical documentation.<br>
<li>
</li>
Ability to independently manage individual workstreams across 2&ndash;4 concurrent client projects, prioritize your own work, and deliver high-quality output with minimal oversight.<br>
<li>
</li>
Ability to understand how your work fits into the client&rsquo;s broader business problem and communicate technical findings in business terms.<br>
<li>
</li>
Strong communication skills &mdash; able to explain technical findings and risks to both technical and non-technical audiences.<br>
<li>
</li>
High attention to detail and a personal bar for the quality, clarity, and professionalism of deliverables.<br>
<li>
</li>
Organized and self-directed; fluent in basic project management practices such as tracking scope, milestones, risks, and action items.<br>
<li>
</li>
Collaborative, humble, team-first mindset with a genuine interest in growing as a consultant.<br>
<li>
</li>
<li>Resides in the Indianapolis, IN metro area (or willing to relocate at own expense before start date). Relocation assistance is not offered.</li>
</ul>
</div></div><div><div><p><b>Preferred (Not Required)</b></p>
</div>
<div><ul><li><p>Bachelor&rsquo;s degree in Information Security, Computer Science, Information Systems, Network Engineering, or a related technical field.</p>
</li>
</ul></div><div><ul><li><p>Previous consulting or advisory experience (boutique firm, Big 4, or internal consulting function). One or more professional certifications (current or expired), such as: Security+, Network+, CySA+, CEH, GSEC, GCIH, AWS Certified Security &ndash; Specialty, Microsoft SC-200/SC-100, CCSP, or OSCP.</p>
</li>
</ul></div><div><ul><li><p>Hands-on exposure to any of the following technical cybersecurity areas:</p>
</li>
</ul></div><div><ul><li>Identity and Access Management (IAM) and/or Privileged Access Management (PAM) Cloud security (AWS, Azure, GCP) &mdash; configuration review, guardrails, CSPM tooling</li>
</ul></div><div><ul><li>Endpoint security and EDR/XDR (CrowdStrike, SentinelOne, Microsoft Defender) Vulnerability and threat management (Tenable, Qualys, Rapid7, Wiz) SIEM, logging, and detection engineering (Splunk, Microsoft Sentinel, Elastic)</li>
</ul></div><div><ul><li>Security architecture review and reference architecture development</li>
</ul></div><div><ul><li>Infrastructure or systems administration background (Windows, Linux, Active Directory, Entra ID)</li>
</ul></div><div><ul><li>Implementation or tuning of security tools (IAM, PAM, EDR, email security, backup)</li>
</ul>
</div><div><p><b>BENEFITS</b></p>
</div>
<div><ul><li><p>Competitive salary (target range: [$70,000 &ndash; $105,000] and team profit-sharing plan. Comprehensive benefits package including:</p>
</li>
</ul></div></div><div><div><ul><li>Health, dental, and vision insurance (99% employer-paid premiums)</li>
</ul></div><div><ul><li>401(k) with company match</li>
</ul></div><div><ul><li>Paid time off and company holidays</li>
</ul></div><div><ul><li>Flexible work schedule</li>
</ul></div><div><ul><li>Professional development assistance</li>
</ul></div><div><ul><li>And more!</li>
</ul>
</div><div><p><b>OTHER POSITION DETAILS</b></p>
</div>
<div><ul><li><p>Full-time, exempt position. Based in Indianapolis, IN &mdash; local candidates only. Flexible work model blending Indy-area office days, home office, and client sites; this is not a remote-from-anywhere role and relocation is not offered.</p>
</li>
</ul></div><div><ul><li><p>Occasional travel (0&ndash;20%) for client workshops, team meetings, or industry events.</p>
</li>
</ul></div><div><ul><li><p>Monday&ndash;Friday, 8 hours/day with some flexibility as long as core working hours of 9am&ndash;4pm ET are covered.</p>
</li>
</ul></div><div><p><b>OUR CORE VALUES</b></p>
</div>
<div><ul><li><p>We work with integrity, transparency, and trust.</p>
</li>
</ul></div><div><ul><li><p>We listen and reduce ambiguity to create win:win solutions.</p>
</li>
</ul></div><div><ul><li><p>We are a collaborative team that celebrates shared success.</p>
</li>
</ul></div><div><ul><li><p>We are enthusiastic, confident, humble, and professional.</p>
</li>
</ul></div><div><p><b>ABOUT REVEAL RISK</b></p>
</div>
<div><p>Reveal Risk is a dynamic and growing boutique consulting company specializing in cybersecurity and risk management. We are a team of passionate experts dedicated to helping our clients navigate complex challenges and achieve their goals.</p>
</div>
<div><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>
</div>
</div><div><p>Learn more about careers with Reveal Risk at https://www.revealrisk.com.</p></div><div><p><br>
</p></div><br>
<br>
<br>
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Applicant Tracking Software by ExactHire: pzg60mrl4o2prn42w9xo</div>

Cybersecurity Consultant (Carmel IN, U.S. Based)

ZainTech

<div><p>The Senior Cloud Engineer &ndash; AWS plays a key role within the Professional Services team by designing and delivering complex, enterprise-grade AWS solutions. This role combines deep technical expertise with strong leadership and client-facing capabilities.</p><p>
In addition to hands-on technical delivery, you will actively participate in client discussions, translating business requirements into actionable designs, and present recommendations to technical and non- technical stakeholders. Your work will directly impact the success of strategic cloud projects, helping clients maximize the value and resilience of their AWS environments</p><p>
Responsibilities:</p><ul><li>
Design and implement complex and scalable AWS architectures across IaaS, PaaS, and SaaS services.</li><li>
Lead technical workstreams within large, multi-phased migration or modernization projects.</li><li>
Conduct AWS Well-Architected Reviews and provide recommendations to improve clients' cloud environments.</li><li>
Design and implement secure networking architectures on AWS, ensuring high availability and compliance.</li><li>
Develop infrastructure as code using CloudFormation, Terraform, and scripting languages like Python.</li><li>
Lead or support migrations to AWS using native migration services, tools, and best practices.</li><li>
Troubleshoot complex technical issues across compute, networking, databases, and storage.</li><li>
Collaborate with cross-functional teams and present technical solutions to internal and client stakeholders.</li><li>
Provide technical mentorship to mid-level engineers, promoting best practices in design and delivery.</li><li>
Document technical designs, implementation plans, and operational runbooks.</li><li>
Support DevOps initiatives, CI/CD pipelines, and automation to increase efficiency and consistency</li></ul><br>
<b>
Requirements</b><br>
<p></p><ul><li>
4&ndash;6 years of experience in cloud infrastructure and systems engineering, 3 years hands-on experience with AWS.
</li><li>Strong hands-on experience in AWS migration tools and frameworks.</li><li>
Experience with AWS database migrations.</li><li>
Strong knowledge of AWS networking, compute, storage, databases, IAM, and high availability design</li><li>
Good understanding of AWS disaster recovery, backup strategies, and cross-region deployments</li><li>
Solid Linux and Windows Server administration skills</li><li>
Working knowledge of Docker and Kubernetes for deploying and managing containerized workloads</li><li>
Experience in multi-cloud environments (AWS, Azure, or GCP) and hybrid cloud setups</li><li>
Excellent communication and client interaction skills</li><li>
AWS Architect Professional certification preferred</li><li>
Knowledge of Terraform, AWS CLI, and automation scripting (Shell, Python, PowerShell)</li></ul></div>

Senior Cloud Engineer - AWS (Professional Services)

ZainTECH

<div>
 The Senior Cloud Engineer &ndash; AWS plays a key role within the Professional Services team by designing and delivering complex, enterprise-grade AWS solutions. This role combines deep technical expertise with strong leadership and client-facing capabilities.
 <br/>
 <br/>
 In addition to hands-on technical delivery, you will actively participate in client discussions, translating business requirements into actionable designs, and present recommendations to technical and non- technical stakeholders. Your work will directly impact the success of strategic cloud projects, helping clients maximize the value and resilience of their AWS environments
 <br/>
 <br/>
 Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Design and implement complex and scalable AWS architectures across IaaS, PaaS, and SaaS services
  </li>
  <li>
   Lead technical workstreams within large, multi-phased migration or modernization projects
  </li>
  <li>
   Conduct AWS Well-Architected Reviews and provide recommendations to improve clients' cloud environments
  </li>
  <li>
   Design and implement secure networking architectures on AWS, ensuring high availability and compliance
  </li>
  <li>
   Develop infrastructure as code using CloudFormation, Terraform, and scripting languages like Python
  </li>
  <li>
   Lead or support migrations to AWS using native migration services, tools, and best practices
  </li>
  <li>
   Troubleshoot complex technical issues across compute, networking, databases, and storage
  </li>
  <li>
   Collaborate with cross-functional teams and present technical solutions to internal and client stakeholders
  </li>
  <li>
   Provide technical mentorship to mid-level engineers, promoting best practices in design and delivery
  </li>
  <li>
   Document technical designs, implementation plans, and operational runbooks
  </li>
  <li>
   Support DevOps initiatives, CI/CD pipelines, and automation to increase efficiency and consistency
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4&ndash;6 years of experience in cloud infrastructure and systems engineering, 3 years hands-on experience with AWS.
  </li>
  <li>
   Strong hands-on experience in AWS migration tools and frameworks
  </li>
  <li>
   Experience with AWS database migrations
  </li>
  <li>
   Strong knowledge of AWS networking, compute, storage, databases, IAM, and high availability design
  </li>
  <li>
   Good understanding of AWS disaster recovery, backup strategies, and cross-region deployments
  </li>
  <li>
   Solid Linux and Windows Server administration skills
  </li>
  <li>
   Working knowledge of Docker and Kubernetes for deploying and managing containerized workloads
  </li>
  <li>
   Experience in multi-cloud environments (AWS, Azure, or GCP) and hybrid cloud setups
  </li>
  <li>
   Excellent communication and client interaction skills
  </li>
  <li>
   AWS Architect Professional certification preferred
  </li>
  <li>
   Knowledge of Terraform, AWS CLI, and automation scripting (Shell, Python, PowerShell)
  </li>
 </ul>
</div>


Phaedra Solutions

<p><b>Location:</b> Lahore (On-site)</p><p><b>Experience: </b>10 Years</p><p><b>Employment Type: </b>Full-time</p><p><b>Open Positions:</b> 1</p><p><b>Summary</b></p><p>We are seeking an experienced Senior Business Analyst with strong expertise in pre-sales, client engagement, and solution collaboration within the technology services industry. The ideal candidate has worked closely with Solution Architects to translate business needs into structured technical documentation and solution blueprints.</p><p>You will play a pivotal role in bridging business objectives with technical execution&mdash;ensuring solutions are feasible, scalable, and aligned with client expectations. Candidates familiar with AI-driven business tools, automation platforms, and data-driven decision-making will be preferred, as the company continues to integrate AI-assisted workflows across its operations.</p><p>Key Responsibilities</p><p><b>Pre-Sales Support &amp; Solution Collaboration</b></p><ul><li>Partner with the Solution Architect and Sales teams to understand client goals, technical requirements, and project scope.</li></ul><ul><li>Support the preparation of technical proposals, project estimates, and SOWs, ensuring clarity and alignment with client needs.</li></ul><ul><li>Conduct discovery sessions, stakeholder interviews, and requirement-gathering workshops to identify pain points and business opportunities.</li></ul><ul><li>Collaborate with cross-functional teams to design value-driven solutions and roadmaps.</li></ul><ul><li>Contribute to AI-enhanced proposal creation and client analysis using automation or intelligent research tools.</li></ul><ul><li>Assist in preparing RFP/RFI responses, case studies, and pre-sales decks in coordination with marketing and delivery teams.</li></ul><p><b>Business Analysis &amp; Documentation</b></p><ul><li>Develop detailed business requirement documents (BRDs), functional specifications (FRDs), user stories, and workflow diagrams.</li></ul><ul><li>Validate requirements through continuous stakeholder feedback and ensure technical feasibility with Solution Architects.</li></ul><ul><li>Maintain version-controlled documentation and ensure traceability across all project phases.</li></ul><ul><li>Use AI-based tools for data analysis, process optimization, and documentation quality improvement.</li></ul><p><b>Stakeholder &amp; Client Engagement</b></p><ul><li>Serve as the key liaison between clients, delivery, and technical teams, ensuring transparency and consistency in communication.</li></ul><ul><li>Present findings, insights, and proposed solutions to both technical and non-technical audiences.</li></ul><ul><li>Build long-term relationships through consultative communication, business acumen, and reliability.</li></ul><ul><li>Process Improvement &amp; Innovation</li></ul><ul><li>Identify opportunities to enhance internal pre-sales and documentation workflows through AI automation and analytics tools.</li></ul><ul><li>Recommend new technologies or process improvements to strengthen solution delivery.</li></ul><ul><li>Stay informed about AI trends, digital transformation practices, and evolving client needs to inform solution discussions.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Business Administration, Information Technology, or a related field.</li></ul><ul><li>Strong understanding of software development lifecycles (SDLC), Agile methodologies, and solution design principles.</li></ul><ul><li>Proven experience working with or alongside Solution Architects on technical discovery and pre-sales documentation.</li></ul><ul><li>Exposure to or proficiency in AI tools (e.g., ChatGPT, Jasper, Notion AI, ClickUp AI, or similar) for research, analysis, and workflow optimization.</li></ul><ul><li>Exceptional analytical, documentation, and communication skills.</li></ul><p><b>Skills</b></p><ul><li>Strong expertise in business analysis, pre-sales documentation, and client scoping.</li></ul><ul><li>Proficiency in JIRA, Confluence, Figma, Miro, or similar collaboration tools.</li></ul><ul><li>Familiarity with AI-driven productivity tools for research, document generation, and data visualization.</li></ul><ul><li>Solid grasp of solution design fundamentals (APIs, integrations, cloud platforms).</li></ul><ul><li>Excellent presentation, negotiation, and client management skills.</li></ul><ul><li>Strong problem-solving, multitasking, and cross-functional collaboration abilities.</li></ul><p><b>Experience</b></p><ul><li>10 years of professional experience as a Business Analyst, preferably in IT services, with significant exposure to pre-sales and collaboration with Solution Architects.</li><li>Experience in integrating AI or automation tools into analysis or documentation processes will be an added advantage.</li></ul><p><b>Why Join Us</b></p><ul><li>Collaborate closely with Solution Architects, Sales Leaders, and Technical Experts on global projects.</li></ul><ul><li>Be part of a forward-thinking organization embracing AI-powered workflows and innovation.</li></ul><ul><li>Work on diverse, high-impact projects across multiple industries.</li></ul><ul><li>Join a collaborative, people-first culture that values ownership, learning, and professional growth.</li></ul><ul><li>Competitive salary package and performance-based career advancement.</li></ul><p>Work Location: In person</p>

Senior Business Analyst

InkOut Systems

<p><b>IT Sales Engineer (Technical Solution Architecture)</b></p><p><b>Organization:</b> InkOut Systems</p><p><b>Location:</b> Fahad Al-Salem St, Kuwait City</p><p><b>Remuneration:</b> KWD 900 per month + Performance Commission</p><p><b>The Commercial Objective:</b> Operating from the bustling commercial corridor of Fahad Al-Salem Street, InkOut Systems is seeking an IT Sales Engineer to bridge the gap between our technical capabilities and our clients' business needs. This is a role for a technically-minded communicator who understands that a sale is won through technical trust and precise solution mapping. You will be responsible for the technical validation of our offerings, ensuring that every proposal delivered from our Kuwait City hub is architecturally sound and perfectly aligned with the client&rsquo;s digital objectives.</p><p><b>Commercial DNA &amp; Technical Focus</b></p><ul><li><b>Technical Discovery &amp; Scoping:</b> Lead the deep-dive discovery sessions with potential clients, translating complex operational pain points into structured technical requirement documents.</li><li><b>Solution Mapping &amp; Architecture:</b> Oversee the design of bespoke IT solutions that leverage InkOut&rsquo;s product suite, ensuring 100% technical feasibility and value alignment for the end-user.</li><li><b>Proof-of-Value (PoV) Governance:</b> Direct the technical demonstration and pilot phases of the sales cycle, providing hands-on validation to confirm that our systems meet specific client performance benchmarks.</li><li><b>Liaison Engineering:</b> Act as the critical link between the sales team and the product engineering department, ensuring that market feedback and client requirements are integrated into our technical roadmap.</li></ul><p><b>Professional Profile</b></p><ul><li><b>Career Foundation:</b> 3+ years of experience in a technical sales, presales, or solution architecture role, preferably within the enterprise software or hardware sectors in the GCC.</li><li><b>Technical Arsenal:</b> Strong proficiency in cloud infrastructure, networking fundamentals, and enterprise software integrations; ability to explain complex technical concepts to non-technical decision-makers.</li><li><b>Linguistic Standards:</b> Advanced C2-level proficiency in professional English is mandatory for drafting technical proposals and conducting high-level client presentations.</li><li><b>Asynchronous Demos:</b> Expert-level proficiency in using Loom to record &quot;Technical Preview&quot; videos and customized solution walkthroughs for prospective clients to accelerate the decision-making cycle.</li></ul><p><b>Work Context:</b> InkOut Systems offers a high-energy, results-oriented environment in the heart of Kuwait City. This position provides a base salary of KWD 900 plus an attractive commission structure, offering significant earning potential for a technically proficient sales professional.</p><p>نوع الوظيفة: دوام كامل</p><p>الراتب المدفوع: KWD٩٠٠٫٠٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

IT Sales Engineer

UpCycle Technology Foundation

<p><b>Key Responsibilities:</b></p><ul><li>Handle inbound customer calls, chats, or emails on behalf of your chosen Arise client program</li><li>Deliver accurate, professional, and empathetic support to resolve customer inquiries</li><li>Navigate client systems, scripts, and knowledge bases to find timely solutions</li><li>Meet or exceed client KPIs including customer satisfaction (CSAT), handle time, and quality scores</li><li>Maintain a quiet, distraction-free home office that meets client technical standards</li><li>Complete all required client certification training prior to taking live customer interactions</li><li>Follow all client compliance, confidentiality, and scripting requirements</li><li>Select and manage your own schedule through the Arise&reg; Platform portal</li><li>Stay current with client program updates, product knowledge, and policy changes</li><li>Communicate proactively with the team regarding any performance concerns or support needs</li></ul><p><b>What We&rsquo;re Looking ForExperience &amp; Skills</b></p><ul><li>Prior customer service experience preferred (call center, retail, hospitality, or similar)</li><li>Strong verbal and written communication skills</li><li>Active listening, empathy, and professional problem-solving ability</li><li>Ability to navigate multiple systems simultaneously while assisting customers</li><li>Self-starter with the discipline and focus to work independently from home</li><li>Dependable, detail-oriented, and committed to showing up for scheduled shifts</li><li>Ability to follow scripts and client compliance guidelines accurately and consistently</li></ul><p><b>Technical Requirements</b></p><ul><li>Desktop or laptop computer running Windows 10 or later (tablets and Chromebooks not supported)</li><li>High-speed wired internet connection (minimum 10 Mbps download / 3 Mbps upload recommended)</li><li>USB noise-cancelling headset</li><li>Quiet, private, dedicated home workspace free from background noise</li><li>Ability to pass the Arise platform computer technical check prior to enrollment</li></ul><p><b>Background &amp; Eligibility</b></p><ul><li>Must be 18 years of age or older</li><li>Must successfully pass a background check (requirements vary by client program)</li><li>Some client programs require a drug screen &mdash; details confirmed at enrollment</li></ul><p><b>Bonus Qualifications</b></p><ul><li>Previous remote or work-from-home customer service experience</li><li>Bilingual proficiency in Spanish/English or Portuguese/English &mdash; bilingual programs available</li><li>Familiarity with CRM tools or contact center software (e.g., Salesforce, Genesys, NICE)</li></ul><p>Job Type: Part-time</p><p>Pay: $10.00 - $19.00 per hour</p><p>Work Location: Remote</p>

Virtual Customer Service Representative

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