client technical specialist

UMB Financial Corporation

<div><div>The Customer Technical Support Specialist provides technical, operational and product support for UMB's Commercial Treasury Customers.</div><div></div><div>
The Customer Technical Support Specialist is part of our Implementation team focused on Treasury Management that offers an array of solutions across the entire payment spectrum to manage cash outflows and receivables that drive efficiencies and cost savings.</div><div></div><div>
How you will spend your time:</div><ul><li><div>
Facilitates fulfillment activities for on boarding of new services, updating user profiles and access levels, and providing product education and training.</div></li><li><div>
Functions as escalated point of contact for customer inquiries, technical maintenance, troubleshooting, and transactional support.</div></li><li><div>
Coordinates appropriate customer documentation and follow through to completion.</div></li><li><div>
Provides support to UMB Treasury Officers and customers for access and routine navigation needs.</div></li><li><div>
Partners with internal departments to ensure client needs are met and problems are resolved. Other duties as assigned.</div></li></ul><div></div><div>
We are excited to talk with you if:</div><ul><li><div>
You have 3 years customer service, technical support, or operations experience or equivalent education</div></li><li><div>
Excellent customer service skills (incoming calls, branch or operations support)</div></li><li><div>
Demonstrates familiarity with networks and internet protocols</div></li><li><div>
Understands online security means and purpose</div></li><li><div>
Ability to effectively manage multiple requests, concerns and problems in a professional manner requiring significant attention to detail</div></li><li><div>
Displays above average interpersonal skills</div></li><li><div>
Showcases ability to identify and solve routine to moderate technical issues</div></li><li><div>
Demonstrates organizational skills and being a self starter</div></li><li><div>
Demonstrates strong verbal and written communication skills</div></li></ul><div></div><div>
Compensation Range:</div>
$38,910.00 - $75,080.00<div></div><div><i>
The posted compensation range on this listing represents UMB&rsquo;s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information</i></div><div></div><div>
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.</div><div></div><div>
Are you ready to be part of something more?<br>
You're more than a means to an end&mdash;a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.</div><div></div><div><i>
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to </i><div><i>talentacquisition@umb.com</i></div><i> to let us know the nature of your request.</i></div><div></div><div><i>
If you are a California resident, please visit our </i><div>Privacy Notice for California Job Candidates</div><i> to understand how we collect and use your personal information when you apply for employment with UMB.</i></div></div>

Customer Tech Support Specialist

Fragomen

<div><div>Job Description</div><div>
Reporting to the Senior Client Enablement Management team, the Client Enablement Specialist I will provide vital support to various corporate functions and play an important role in assisting the leadership with managing client service teams and ensuring efficient and effective interactions with new and existing clients to the firm.</div><div></div><div>
As a Client Enablement Specialist I at Fragomen, you will:</div><ul><li>
Participate on implementation calls and partner with Senior Manager and Team leads on assigned New Client Onboardings</li><li>
Act as the main point of contact in region for requirements or functional related process questions for client and legal team stakeholders</li><li>
Schedule recurring implementation meetings (including Senior Manager and assigned lead) with both internal and external clients</li><li>
Lead the elicitation and documentation of detailed onboarding process requirements</li><li>
Own projects (New Client Onboardings) in terms of managing inputs and outputs, coordinate timing and manage</li><li>
Assist Senior Manager and leads with resolving day to day client related questions</li><li>
Assist Senior Manager with new client onboarding presentations for in person client meetings</li></ul><ul><li>
Provide timely, accurate and efficient guidance for new client initiations of case requests in our system</li><li>
Develop and update an initiations manual/cheat sheet for each client according to defined procedure</li><li>
Assist with Client Implementations, collaborating with various internal teams &ndash; IT, Client Services, Finance, etc.</li><li>
Assist legal teams with off-boarding of clients</li><li>
Update and modify data in our client on-boarding library</li><li>
Create Ad-hoc reports for internal and external customers</li><li>
Analyse, report and provide solutions to process errors</li><li>
Communicate discrepancies and coordinate process needs to high profile clients</li><li>
Ensure smooth client onboarding procedures</li><li>
Assist with process documentation and process improvement initiatives</li><li>
Conduct in depth research of current client information as needed</li><li>
Assist with system improvements, project implementations, and ad hoc projects as needed</li></ul><div></div><div>
Let&rsquo;s talk if you have the following:</div><ul><li>
Previous experience within immigration or related role preferred</li><li>
Excellent organization and client engagement skills, as well as be able to multi-task in a faced paced role with competing demands.</li></ul><ul><li>
Strong communication and writing skills</li><li>
Familiarity with writing business protocols</li><li>
Advanced MS Office including Word, Excel, PowerPoint, and Visio</li><li>
Experience with process mapping in Microsoft Visio preferred</li><li>
Must possess strong organizational and data entry skills</li><li>
Bachelor&rsquo;s degree in business or business related field preferred</li></ul><div></div><div><i>
All offers and/or employment contracts are contingent upon the successful completion of the Firm&rsquo;s pre-employment screening process. This process may include verifying the candidate&rsquo;s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.</i></div></div>

Client Enablement Specialist I

SkyWest Airlines

<div>About SkyWest:
<div><b>
SkyWest is the largest regional airline in the United States and partners with four major airline carriers. More importantly, we&rsquo;re known for our reliability, service and our professional employees who operate more than 2,100 flights each day throughout North America. We have been esteemed as one of &ldquo;America&rsquo;s Best Employers&rdquo; by Forbes and are known for an industry-leading workforce, an exceptional leadership team, and our continued solid operational and economic performance.</b></div><div></div><div><b><br>
SkyWest employees enjoy a distinctive and unmatched culture of teamwork, respect, quality and professionalism, along with world-class benefits like 401(k) match, </b><b><i>Performance Rewards</i></b><b>, health care, retirement and discounted travel worldwide.</b></div>
Primary Job Duties:
<div><b>
The Corporate Technical Publications and Standards (CTPS) team is looking for an enthusiastic and detail-oriented person to join as a specialist. The CTPS Specialist reports directly to the Manager CTPS and is responsible for formatting, converting, and the ongoing maintenance of Company operational documents owned by the following departments: Airport Operations, InFlight Operations, Flight Operations, Operational Control Center, Safety, and People.</b></div><ul><li>
Work as a member of the CTPS team to prepare and revise various SkyWest operational documents</li><li>
Collaborate with relevant subject matter experts (SMEs) to create a two-way understanding and transparency during the document change process</li><li>
Ensure compliance with all CTPS formatting and publication standards with near 100% content and format accuracy</li><li>
Condense or revising material into easily understood text</li><li>
Adapt to immediate, high-priority requests based on given instructions</li><li>
Effectively handle multiple, concurrent projects with inflexible deadlines, from planning through completion</li><li>
Assist in the development and the growth of the CTPS team as a whole</li><li>
Attend and complete all required job-related training</li><li>
Complete other duties, as assigned</li></ul>
Minimum Requirements:
<ul><li>Proficient in Microsoft Office programs and Adobe Acrobat Pro DC
</li><li>Familiar with or able to learn HTML-based programs and content management systems quickly</li><li>
Excellent communication skills (both verbal and written)</li><li>
Motivated to learn and manage the necessary software programs</li><li>
Strong analytical skills (with the ability to quickly develop solutions to problems)</li><li>
Exceptional understanding of the English language, including writing, grammar, and proofreading</li><li>
Bachelor&rsquo;s degree in English, communications, or another related field <i>(preferred)</i></li><li>
Ability to multitask effectively and work well under pressure while maintaining a professional demeanor</li><li>
Ability to focus on multiple computer screens for long periods of time</li><li>
Ability to work independently with minimal supervision</li></ul>
Physical and Other Requirements:
<ul><li>Ability to sit and work at a computer for extended periods of time</li><li>
Ability to work remotely</li><li>
Ability to travel, when required</li></ul><div>
To apply, please complete the online application. Qualified applicants will be contacted.</div><div></div><div><br>
This job posting may have an additional video interview (Modern Hire) requirement. Please monitor your email and junk folder for additional instructions.</div></div>

Corporate Tech Publications & Standards Specialist

CRC Group

<div><p><b>The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.
</b></p><p></p><p><i>If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to </i>Accessibility <i>(accommodation requests only; other inquiries won't receive a response).
</i></p><p></p><p><b>Regular or Temporary:
</b></p>Regular
<p><b>Language Fluency: </b>English (Required)
</p><p><b>Work Shift:
</b></p>1st Shift (United States of America)
<p><b>Please review the following job description:
</b></p>The Internal Broker Support Specialist is our in-house expert delivering exceptional service to our brokers and customers. They will perform various routine and defined support tasks in an office environment, up to 5 days per week.
<p></p><p>KEY RESPONSIBILITIES
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Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.<br>
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Provide quality information and solutions to brokers that are housed in our office and those that are not housed by BenefitMall.
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Prepare files and maintain physical or electronic records and documents in required formats daily.
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Compile and verify information, as well as input data into a tracking database or system.
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Provide customer service directly to our clients, both internal and external, by retrieving documents and/or responding to requests for information by phone or email.
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Maintain 100% of available phone and electronic service goals.
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Determine when customer issues need to be escalated and find solutions.
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Provide brokers and clients with quality service for issues regarding employee enrolment, ID card status effective dates and commission issues.
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Keep up to date on all Company policies and promotional offerings.
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Actively participate in regular meetings, providing input to contribute to the team&rsquo;s overall success.
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Make outbound calls to clients for the purpose of monitoring client satisfaction.
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Occasional long, irregular hours.
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Work hours flexibility needed during 4th Quarter.
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Must be able to complete all physical requirements of the job with or without a reasonable accommodation.
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Additional duties as assigned by manager.<br>
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EDUCATION AND EXPERIENCE<br>
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The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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High School diploma or equivalent, with a minimum of two (2) years&rsquo; experience in Call Center/Customer Service environment in the healthcare/insurance field.<br>
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CERTIFICATIONS, LICENSES, REGISTRATIONS
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n/a<br>
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FUNCTIONAL SKILLS<br>
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Working knowledge of medical conditions, terminology, and insurance products.
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Prior experience dealing with multiple customer service issues.
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Possess a good understanding of HIPAA laws and guidelines.
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Exceptional attention to detail.
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Strong knowledge of Microsoft Office; specifically, Excel, Word, and Outlook Exchange; proficient with various web browsers.
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Ability to communicate effectively with internal and external personnel, both verbally and in writing.
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Ability to read, analyze and interpret Explanation of Benefits (EOB).
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Read, comprehend, and interpret underwriting procedures, requirements, regulations, and contracts.
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Maintain complete confidentiality of information.
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Determine when problems should be escalated.
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Work in and contribute to a positive team environment.
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Complete tasks on time while managing multiple tasks simultaneously.
</p><p></p><p>The annual base salary for this position is $45,760.00 - $56,160.00.
</p><p></p><p><b>General Description of Available Benefits for Eligible Employees of CRC Group: </b>At CRC Group, we're committed to supporting every aspect of teammates' well-being &ndash; physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&amp;D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
</p><p></p><p><b><i>CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
</i></b></p><p></p><p>EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify</p></div>

CRC Benefits - Internal Broker Support Specialist

Selective Insurance

<div>About Us:
<div><i>
At Selective, we don't just insure uniquely, we employ uniqueness.</i><br>
<br>
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work&reg; in 2025 for the sixth consecutive year.<br>
<br>
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.</div>
Overview:
<div>
Selective Insurance is seeking a Claims Technical Specialist-Construction Defect for this remote position. This role will investigate, negotiate and conclude by settlement or denial complex and challenging claims. The individual in this position will also ensure claims are processed within company policies, procedures, and individual's prescribed authority with exceptional standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.</div>
Responsibilities:
<ul><li>Investigate the claims through telephone, written correspondence, and/or personal contact with claimants, attorneys, insureds, witnesses and others having pertinent information.</li><li>
Analyze information in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence. Assign medical or other experts to case and arrange for medical examinations when necessary.</li><li>
Process incoming calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims. Interact with underwriters and agents on claim resolution.</li><li>
Evaluate, negotiate and settle both non-litigated and litigated claims within delegated authority. Handle litigation files from start to finish.</li><li>
Update ACS on a continual basis to accurately reflect status of each assigned fie and to initiate percentage of negligence on the part of the insured to determine &quot;chargeablity&quot;.</li><li>
Receive and approve expenses incurred to investigate, process, and handle a claim.</li><li>
Prepare check requisitions for all loss and expense payments.</li><li>
Explore salvage and subrogation potential on all claims. Prepare for and participate in claims review and settlement conferences.</li><li>
Close claim by issuing check or denial and securing appropriate releases.</li><li>
Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-10% of employee&rsquo;s time and a valid driver&rsquo;s license.</li></ul>
Qualifications:
<div><b>
Knowledge and Requirements</b></div><ul><li>
Must be able to handle litigation files from start to finish. 80% to 90% of CD files are in suit or expected to be litigated.</li><li>
Must understand and interpret policy forms and endorsements that may limit or exclude coverage.</li><li>
Must understand and interpret Named Insured role and obligations to others (GC, sub, sub-sub, etc.).</li><li>
Must be able to determine Additional Insured obligations, if any.</li><li>
Must be able to evaluate contractual obligations and their effect on coverage.</li><li>
Ability to author Coverage Position Letters (ROR, Disclaimers, etc.) to submit for approval by management.</li><li>
Ability to recognize coverage issues that require evaluation by the internal coverage team and/or outside coverage counsel.</li><li>
Recognition of potential early settlement opportunities and willingness to recommend business decisions to resolve.</li></ul><div><b><br>
Education and Experience</b></div><ul><li>
College degree preferred.</li><li>
Prefer 7-10 years claims experience.</li><li>
5+ years with handling construction defect claims that involve complex coverage analysis and moderate to high loss evaluations.</li></ul>
Total Rewards:
<div>
Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.<br>
<br>
The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.</div>
Pay Range: USD $96.00 - USD $125,000.00 /Yr. Additional Information:
<div><i>
Selective is an Equal Employment Opportunity employer. That means we respect and value every individual&rsquo;s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences &ndash; and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.</i><br>
<br>
<i>For Massachusetts Applicants</i><br>
<br>
<i>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</i></div></div>

Claims Technical Specialist - Construction Defect (Remote)

<div>About Us:
<div><i>
At Selective, we don't just insure uniquely, we employ uniqueness.</i><br>
<br>
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work&reg; in 2025 for the sixth consecutive year.<br>
<br>
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.</div>
Overview:
<div>
Selective Insurance is seeking an E&amp;S Liability Claims Technical Specialist to handle both non-litigated and litigated Excess &amp; Surplus General Liability claims. This is a remote position.</div><div></div><div><br>
Responsibilities of this position include investigation, coverage analysis, risk transfer, evaluation, negotiation, and disposition of assigned claims. Must have expertise in handling a claim from start to finish including the initial contact with the insured, doing an investigation, conducting a full coverage review, tendering and responding to tenders, and identifying relevant legal and coverage issues. The individual in this position will also ensure claims are processed within company policies, procedures, and individual's prescribed authority with exceptional standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.</div>
Responsibilities:
<ul><li>Investigate litigated and non-litigated claims through telephone, written correspondence, and/or personal contact with claimants, attorneys, insureds, witnesses and others having pertinent information. Attend mediations and trials as needed.</li><li>
Analyze information, including depositions, expert reports, attorney evaluations, gained from discovery during litigation and pre-suit investigation in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence.</li><li>
Investigate coverage and draft tenders, responses to tenders, and draft coverage letters.</li><li>
Process incoming calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims. Interact with underwriters and agents.</li><li>
Evaluate, negotiate and settle claims within delegated authority. Handle non-litigation and litigation files from start to finish.</li><li>
Update MCS on a continual basis to accurately reflect status of each assigned file. Do a full liability and damages analysis.</li><li>
Receive and approve expenses incurred to investigate, process, and handle a claim.</li><li>
Prepare check requisitions for all loss and expense payments.</li><li>
Explore salvage and subrogation potential on all claims.</li><li>
Prepare for and participate in claims review and settlement conferences.</li><li>
Close claim by issuing check or disclaimer and secure appropriate releases.</li></ul>
Qualifications:
<div><b>
Knowledge and Requirements</b></div><ul><li>
Excellent Customer Service Skills required.</li><li>
Prior experience handling litigation claims preferred.</li></ul><div><b><br>
Education and Experience</b></div><ul><li>
College degree preferred.</li><li>
Minimum 7 years claims handling experience.</li><li>
Excellent Customer Service Skills required.</li><li>
Prior experience handling litigation preferred.</li><li>
Excess Surplus experience is a plus but not necessary.
</li><li>Multi State Licensing.</li></ul><br>
<div></div>
Total Rewards:
<div>
Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.<br>
<br>
The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.</div>
Pay Range: USD $95,000.00 - USD $125,000.00 /Yr. Additional Information:
<div><i>
Selective is an Equal Employment Opportunity employer. That means we respect and value every individual&rsquo;s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences &ndash; and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.</i><br>
<br>
<i>For Massachusetts Applicants</i><br>
<br>
<i>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</i></div></div>

Claims Tech Specialist -Remote

Rhombus Services

<p></p><div><p><b>Job Title:</b> Tier 1 Support Specialist (Helpdesk)</p><p><b>
Location:</b> Remote / Hybrid (as applicable)<br>
<b>Schedule:</b> Monday &ndash; Friday, typically 8:00 AM &ndash; 5:00 PM EST (flexibility required)</p><h3 class="jobSectionHeader"><b>
Position Overview</b></h3><p>
We are seeking a reliable and technically capable <b>Tier 1 Support Specialist</b> to serve as the first point of contact for a variety of client accounts. This role functions as a helpdesk agent, providing frontline technical support and coordination across multiple stakeholders including field technicians, customers, and internal teams.</p><p>
The ideal candidate is detail-oriented, communicates clearly, and is comfortable troubleshooting technical issues while managing documentation and support workflows. Hybrid options for candidates in the Philly / South Jersey market!</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Serve as the primary point of contact for incoming support requests across multiple client accounts<br>
</li><li>
Communicate directly with field technicians, customers, internal hiring teams, project teams, and leadership<br>
</li><li>
Provide Tier 1 technical support using client-provided documentation and support portals<br>
</li><li>
Troubleshoot and assist field technicians in resolving issues prior to escalation<br>
</li><li>
Collect and review required deliverables and sign-off documentation from field activities<br>
</li><li>
Accurately document site visit outcomes to ensure proper billing and vendor payment processing<br>
</li><li>
Maintain clear, timely, and professional communication across all channels (phone, email, messaging)<br>
</li></ul><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><ul><li>
Strong technical aptitude and problem-solving skills<br>
</li><li>
Basic understanding of networking concepts<br>
</li><li>
Experience with Windows-based PC configuration and troubleshooting<br>
</li><li>
Excellent communication skills (verbal, written, and digital)<br>
</li><li>
Ability to multitask and manage priorities in a fast-paced environment<br>
</li></ul><h3 class="jobSectionHeader"><b>
Preferred Skills &amp; Experience</b></h3><ul><li>
Familiarity with media player devices (e.g., BrightSign, SCALA, Stratacache)<br>
</li><li>
Experience working within ticketing systems (e.g., Zendesk, ServiceNow, Service Channel)<br>
</li><li>
Experience using Salesforce<br>
</li><li>
Proficiency with G Suite and/or Microsoft Excel/Sheets<br>
</li></ul><h3 class="jobSectionHeader"><b>
Schedule &amp; Flexibility</b></h3><p>
This position is primarily staffed Monday through Friday from 8:00 AM to 5:00 PM EST. However, flexibility is required to support client needs, which may occasionally include early morning, late evening, or overnight shifts.</p><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h3><ul><li>
A proactive communicator who can confidently interact with both technical and non-technical stakeholders<br>
</li><li>
Someone who thrives in a structured yet dynamic environment<br>
</li><li>
A team player who takes ownership of tasks and follows through to completion</li></ul><p><br>
If you're looking to grow your career in technical support while working with a collaborative and fast-paced team, we encourage you to apply.</p></div>

Tier 1 Support Agent - Special Projects

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