client technical support associate

Amplify

<div>A pioneer in K&ndash;12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.
Amplify is seeking full-time, seasonal, remote Technical Support Associates to join our Technical Support team. In this role, you will serve as the primary point of contact for investigating and resolving complex technical issues across Amplify&rsquo;s educational software applications for both customers and internal teams. This position is ideal for technically savvy professionals with customer service experience who enjoy advanced troubleshooting and want to make a meaningful impact in real classrooms.
In addition to making a direct, tangible impact on educators nationwide, you&rsquo;ll:<ul><li>
Make a meaningful impact on student learning while building relationships with educators</li><li>
Join a cohort of like-minded colleagues and expand your professional network</li><li>
Participate in an interactive onboarding experience with hands-on simulations and mentorship</li><li>
Enhance your technical expertise in educational platforms, CRM tools, and customer support strategies</li></ul> 
This is a contract role expected to run from June 15, 2026, through the end of October, aligned with our peak season. 
Essential Responsibilities:<ul><li>
Investigate, triage, and resolve technical issues within educational software applications, providing timely and accurate follow-up to internal and external stakeholders</li><li>
Deliver exceptional customer support through professional, courteous, and timely communication</li><li>
Escalate complex cases to specialized teams as needed and collaborate with Engineering via tools such as Jira and Salesforce</li><li>
Manage high-priority cases from strategic customers while balancing broader organizational priorities</li><li>
Log all customer interactions in Salesforce, ensuring accurate records and data integrity</li><li>
Quickly adapt to new product releases and platform updates, becoming a subject matter expert on evolving tools and processes</li><li>
Proactively share insights, solution patterns, and learnings to strengthen team knowledge and problem-solving</li></ul>
You are a good fit for this role if you:<ul><li>
Are highly proficient in technical troubleshooting and documentation</li><li>
Enjoy identifying patterns and solving complex problems</li><li>
Are committed to delivering excellent customer experiences (instead of &ldquo;delighting customers&rdquo;)</li><li>
Thrive in fast-paced, high-demand environments</li><li>
Learn quickly and adapt to changing priorities</li><li>
Communicate effectively with both technical and non-technical audiences</li><li>
Collaborate with a team-first mindset</li><li>
Have strong attention to detail</li></ul>
To find out more about the role, click here.
Required Qualifications:<ul><li>
Bachelor&rsquo;s degree in a related field or 2+ years of equivalent experience</li><li>
Experience troubleshooting and resolving technical issues</li></ul>
Preferred Qualifications:<ul><li>
Experience with databases such as Oracle, PostgreSQL, Amazon RDS, or Snowflake</li><li>
Familiarity with tools in the Atlassian suite (e.g., Jira) and data visualization tools like Tableau</li><li>
Knowledge of network topologies and protocols, including proxies and firewalls</li><li>
Experience in an IT/help desk support environment</li><li>
Experience with educational platforms such as PowerSchool, Clever, Canvas, Infinite Campus, Schoology, or Amplify&rsquo;s product suite</li></ul>
ADDITIONAL INFORMATION
Time commitment: Associates work 40 hours per week (including a 30 minute lunch break and two 15 minute breaks daily). Each associate will work an 8-hour shift from 9:00: AM to 7:00 PM Central Standard Time (EST), Monday through Friday.
Location: Remote (U.S. only). Candidates must have the legal authorization to work and reside in the U.S.
Availability: Full-time availability from June 15 - October 30, 2026, with peak workload from August 1- October 15. Time off requests can not exceed 5 consecutive days during this time period.
Online &amp; Camera Policy: Associates must be online, available, and actively engaged throughout assigned shifts, with reliable high-speed internet and a professional, quiet workspace. Video presence is required for meetings, trainings, and customer calls, maintaining professional appearance and background
Equipment: Associates will be provided a MacBook, headset, and mouse.
Compliance: Working as a Technical Support Associate must not violate school or district moonlighting/revolving door policies. Teaching or leading roles at a school/district cannot coincide with this position.
Contract Employment: This role is a temporary, contingent position through a staffing agency. Employment beyond the contract period is not guaranteed and depends on business needs, performance, professionalism, and customer feedback. 
Compensation: $23/hr for new associates, $24.50/hr for returning associates with 1 year of experience; $26/hr for returning associates with 2+ years of experience. Rates are non-negotiable to maintain equity.
Start Date: June 15, 2026
Compensation: 
$23/hr for new associates, $24.50/hr for returning associates with 1 year of experience; $26/hr for returning associates with 2+ years of experience. Rates are non-negotiable to maintain equity.
Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.
Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.
.
If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.
Amplify is an E-Verify participant.</div>

Technical Support Associate (Contractor)

Middlehost

<div>
 
 Middlehost is looking for
 
 Tech Support Associates
 
 to join our growing
 
 Support team in Multan
 
 . Whether you're a
 
 fresh graduate
 
 or have
 
 technical support experience
 
 , this is your opportunity to build a career in web hosting.
 
 
 As a
 
 Tech Support Associate
 
 , you'll be the
 
 first point of contact
 
 for our customers, assisting them through
 
 support tickets and live chat
 
 to ensure a smooth hosting experience. We provide
 
 training
 
 to help you grow your technical skills and excel in your role.
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Deliver
 
 exceptional
 
 customer support via
 
 tickets and live chat
 
 .
 </li>
 <li>
 Troubleshoot and resolve
 
 common web hosting issues
 
 , including:
 </li>
 <li>
 Linux, Apache, MySQL/MariaDB, and PHP-related concerns.
 </li>
 <li>
 DNS, FTP, and email configuration issues.
 </li>
 <li>
 cPanel troubleshooting and optimization.
 </li>
 <li>
 WordPress support, including plugin and theme installation.
 </li>
 <li>
 Escalate complex issues while collaborating with senior engineers to
 
 ensure timely resolutions
 
 .
 </li>
 <li>
 Maintain productivity and meet response time goals.
 </li>
 </ul>
 
 What You Bring:
 
 <ul>
 <li>
 
 Fresh graduates are welcome to apply!
 
 Prior experience in technical support is a plus.
 </li>
 <li>
 Strong
 
 written and verbal communication skills in English
 
 to engage effectively via chat and tickets.
 </li>
 <li>
 Basic understanding of:
 </li>
 <li>
 
 Linux, Apache, PHP, MySQL/MariaDB
 
 </li>
 <li>
 
 WordPress (plugin and theme management)
 
 </li>
 <li>
 
 DNS, FTP, Email, CDN, and HTML basics
 
 </li>
 <li>
 Experience with
 
 WP-CLI, JavaScript, or cPanel
 
 is a plus, but
 
 not required
 
 &mdash;we'll train you!
 </li>
 </ul>
 
 Who You Are:
 
 <ul>
 <li>
 
 Eager learner
 
 &ndash; You&rsquo;re excited to develop your skills and grow in the hosting industry.
 </li>
 <li>
 
 Customer-focused
 
 &ndash; You genuinely enjoy helping people solve technical problems.
 </li>
 <li>
 
 Problem-solver
 
 &ndash; You can troubleshoot and think critically under pressure.
 </li>
 <li>
 
 Organized &amp; proactive
 
 &ndash; You manage multiple tasks effectively in a fast-paced environment.
 </li>
 <li>
 
 Team player
 
 &ndash; You collaborate well with others and contribute to a positive work culture.
 </li>
 </ul>
 
 Work Location:
 
 
 This is an
 
 on-site position
 
 at our
 
 Multan, Pakistan
 
 office. Applicants must be available to work
 
 in-office
 
 during assigned shifts.
 
 
 🎯
 
 Looking for a career in web hosting support?
 
 
 
 Apply now and join Middlehost&rsquo;s growing team&mdash;no experience required, just a passion for technology and customer support!
 
</div>

Technical Support Associate

<div><div>ADP is hiring an Associate Client Support Consultant.
<ul><li>Are you ready to join a company offering career advancement opportunities throughout your career journey?
</li><li>Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
</li><li>Are you looking for an inclusive environment with a culture of collaboration and belonging?
</li></ul>If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change - your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
<div>Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
</div><div></div><div>Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
</div><div></div><div>Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
</div>TO SUCCEED IN THIS ROLE: Required Qualifications
<ul><li>At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
</li><li>You can work overtime hours during peak seasons.
</li></ul>A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
<ul><li>Experience noted above, OR
</li><li>Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.</li>
</ul></div>YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
<ul><li>Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
</li><li>Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
</li><li>Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
</li><li>Continuously learn through ongoing training, development, and mentorship opportunities.
</li><li>Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
</li><li>Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
</li><li>Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
</li><li>Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
</li></ul>What are you waiting for? Apply now!
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</div>

Associate Client Support Consultant

Lorain County Community College

<div>The Engineering, Business and Information Technologies Division at Lorain County Community College (LCCC) is seeking a detail-oriented and customer-focused part-time Staff Associate to support the administrative functions and daily operations of the division. The Staff Associate will perform a variety of office, clerical, and project-based tasks while interacting regularly with students, faculty, staff, and visitors.
Responsibilities include, but are not limited to:
<ul><li>Screening and directing phone calls; greeting and assisting students, faculty, staff, and visitors while providing exceptional customer service.
</li><li>Sorting and distributing mail and maintaining general office organization.
</li><li>Preparing correspondence, reports, forms, marketing materials, and other documents.
</li><li>Organizing and maintaining office files and records; recording proceedings of meetings.
</li><li>Assisting with scheduling appointments, meetings, and events.
</li><li>Utilizing administrative and office software to produce, update, and maintain college records.
</li><li>Assisting with the coordination and implementation of special projects.
</li><li>Supporting the development of office procedures and guidelines as requested.
</li><li>Performing routine support tasks with general direction and completing assignments accurately and on time.
</li><li>Performing other related duties as assigned. 
</li></ul> 
The incumbent selected will work up to 25 hours per week and report to the Dean of Engineering, Business and Information Technologies. This position is on-campus and will be scheduled during weekday hours between 8:30 a.m. and 5:00 p.m.</div>
 <div>Required Qualifications:
<ul><li>High school diploma or equivalent.
</li><li>At least one year of experience in an office setting.
</li><li>Proficiency with Microsoft Office (Word and Excel) and familiarity with standard office equipment and general office procedures.
</li><li>Strong organizational skills with the ability to prioritize and perform tasks independently.
</li><li>Effective verbal and written communication skills; strong interpersonal skills and customer service skills.
</li>Ability to learn quickly and maintain accuracy and attention to detail. 
<li>
</li></ul>Preferred Qualifications:
<ul><li>Associate degree.
</li><li>Experience working in an academic or higher-education office environment.
</li>Experience with PeopleSoft. 
<li>
</li></ul>The complete application file should include cover letter, resume, unofficial college transcripts (undergraduate and graduate), and 3 professional references which can be uploaded to the online application. Candidate selected will be subject to appropriate background checks before hire. 
About LCCC:
Established in 1963, Lorain County Community College is the first community college in Ohio with a permanent campus. For six decades, LCCC has served the diverse needs of greater Lorain County region by providing affordable access to higher education and now serves approximately 13,000 students each year in certificate, associate, bachelor&rsquo;s and master&rsquo;s degree programs.
Since 1963, one in four Lorain County residents have taken classes at LCCC and more than 43,000 have earned a degree. LCCC was recently ranked in the top 10% of most affordable colleges in the nation and more than 90% of LCCC graduates live and work in Northeast Ohio. 45% of Lorain County&rsquo;s high school graduates earn college credits through LCCC&rsquo;s high school dual enrollment programs. LCCC also partners with more than 700 employers and offers 170 industry-recognized credentials to better prepare the workforce for the future.
LCCC is a dynamic, student-centered college intentionally designed to support individuals with balancing multiple roles on their path to college completion. 85% of LCCC students work while attending college, with majority working at least half-time. The average age of LCCC&rsquo;s students is 24, and many bring life experiences that include caring for dependents, serving in the military, or completing some prior college. Over 80% of LCCC students received financial assistance through grants and scholarships, and LCCC has been nationally recognized for holistic, fully integrated services and commitment to student success.
Lorain County Community College seeks to hire and employ locally whenever possible. Employees should reside in Ohio, where they can be responsive to on-campus work requirements, and within a reasonable commuting distance of their work location.</div>

Part-Time Staff Associate, Engineering, Business and Information Technologies

Mobile Auto Solutions

<div>Company: Mobile Auto Solutions<h1 class="jobSectionHeader">
Great Teams Don&rsquo;t Happen by Accident</h1>
Built with Intent. Driven by YOU. 
At the Boyd Group, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. 
Ready to grow with a team that&rsquo;s built for your success? Apply today. 
Our Commitment:
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our &quot;Greater Team&quot; exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. 
This position is not remote and requires consistent, in-person attendance to perform all essential job functions.
ADAS Customer Support Technicians are the face of the remote services that we offer and is not a traditional call-center position &mdash; it is a high-skill, high-impact technical support role that directly affects vehicle safety and customer satisfaction.
This role requires customer interaction via telephone and online chat to perform remote vehicle scanning, programming, and Advanced Driver Assistance System (ADAS) calibrations to help the collision shop get the customer&rsquo;s vehicle calibrated and back on the road safely.
Key Job Responsibilities
<div><div><ul><li>Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat. Document the work performed and generate the related invoice.</li><li>
Collaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth.</li><li>
Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully.</li><li>
Other duties as assigned</li></ul></div>
Education and/or Experience Required<div><ul><li>
High School diploma or GED required</li><li>
1 to 3 years working in a technical field or technical call center environment required</li></ul>
Required Skills/Abilities
<div><ul><li>Strong PC skills including proficiency in Microsoft or Google environments</li><li>
Superior customer service skills required</li><li>
Ability to read and learn OEM service information and procedures</li><li>
Strong problem-solving capabilities required</li><li>
Ability to communicate effectively both verbally and in writing with customers required</li><li>
Ability to multi-task required</li><li>
Automotive experience or Automotive education experience preferred</li></ul>
Other Requirements
<ul><li>Must be able to hear on a telephone and at times with others speaking</li></ul>
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.</div></div></div>
Benefits That Drive Your Success 
MAS offers the comprehensive benefits you expect from an industry leader, including:<ul><li>
Annual Paid Time Off (PTO) plans</li><li>
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week</li><li>
6 paid holidays annually</li><li>
Medical, Prescription Drug, Dental &amp; Vision Insurance effective Day 1</li><li>
401(k) Retirement Plan with company match</li><li>
Employer Paid Short-Term Disability &amp; Life Insurance</li><li>
Additional Voluntary Life Insurance</li><li>
Continuing Education Opportunities</li><li>
Free Prescription or Non-Prescription Safety Glasses annually</li><li>
Annual Voluntary Uniform Stipend</li><li>
Voluntary Daily Pay option available</li></ul>
AI Disclosure Statement: 
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
$24.50 - $30 / Hourly
#MASSJ</div>

ADAS Customer Support Technician

Equinix

<div><div><div><h3 class="jobSectionHeader">SkillBridge, Data Center Customer Support Technician - Trainee</h3>
 <div></div><div><div><ul><li>JR-158308
</li> <div></div><li>On Site
</li> </ul></div><div></div><div><ul><li>Ashburn
</li> </ul></div><div></div><div><ul><li>General Management
</li> </ul></div><div></div><div><ul><li>Full time</li></ul></div></div><div></div><div><div> 
</div>
</div><div>Who are we?<div>

Equinix is the world&rsquo;s digital infrastructure company&reg;, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
</div>
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You&rsquo;ll work across teams, influence key decisions, and help shape the path forward. You&rsquo;ll find belonging, purpose, and a team that welcomes you&mdash;because when you feel valued, you&rsquo;re empowered to do your best work.
Job Summary
Are you a military service member within or nearing your 180-day window for separation from active duty? Are you a military spouse fellow wanting to pursue a technology career? If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life.
We are accepting applications for our very own DoD SkillBridge Fellowship Program supporting the Data Center Operations. The training will be on the cutting edge of technology in a digital infrastructure environment, supporting an initiative designed to link our nation&rsquo;s warfighters to the best employment opportunities available.
Do you have a background in Electronics, Electrical Work, or the military/skilled trades?
This could be your next career move!
In this DoD Skillbridge Program with Equinix, you will:<ul>
<li>
Learn how your military experience translates into a rewarding civilian career</li>
<li>
Explore a career or industry you might want to pursue upon separation from active duty</li>
<li>
Earn real-world industry qualifications and certifications</li>
<li>
Build experience and competency in your trade/ profession with our team</li>
<li>
Expand your professional network of contacts</li>
<li>
Gain familiarity with corporate culture</li>
</ul>
Responsibilities
Has a substantial understanding of the job while working on moderately difficult assignments, requiring judgment in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.
Queue Management &amp; Reporting<ul>
<li>
Review and execute advanced work orders requiring deep procedural knowledge and adherence to commitment times</li>
<li>
Evaluate expedited requests and resolve or route them appropriately</li>
<li>
Collaborate with cross‑functional teams to support customer ticket resolution</li>
<li>
Maintain detailed documentation of all work activities</li>
<li>
Complete accurate reporting and fulfill ad‑hoc reporting requests</li>
<li>
Create Purchase Orders (POs) and Purchase Requests (PRs)</li>
<li>
Assign locks and keys for Equinix and customer assets, where applicable</li>
<li>
Prepare customer‑facing reports (e.g., power usage, access logs)</li>
<li>
Update asset databases and internal systems</li>
</ul>
Installations<ul>
<li>
Perform skilled rack‑and‑stack installation of customer equipment</li>
<li>
Interpret and execute complex installation plans</li>
<li>
Support challenging infrastructure builds, including fiber trays, ladder racks, cabinets, cable trays, grounding systems, and cable management</li>
<li>
Perform tape changes and backup updates</li>
<li>
Identify and escalate capacity or cabling concerns</li>
<li>
Conduct quality checks on cross‑connects and on‑site support tasks</li>
</ul>
Cross‑Connect Work<ul>
<li>
Execute complex cross‑connect installations, terminations, modifications, and testing</li>
<li>
Install and test advanced circuit types, including switched and multiplexed connections</li>
</ul>
Testing &amp; Troubleshooting<ul>
<li>
Perform skilled Layer 1&ndash;3 certification testing</li>
<li>
Troubleshoot advanced circuit issues, including switched and multiplexed circuits</li>
<li>
Support escalated testing and diagnostic activities</li>
</ul>
Stakeholder Partnership<ul>
<li>
Monitor inventory levels and coordinate material replenishment</li>
<li>
Provide escalation support for urgent work orders</li>
<li>
Collaborate with internal teams on cross‑functional initiatives</li>
</ul>
Customer Management<ul>
<li>
Ensure customer satisfaction through timely, accurate order execution and quality assurance</li>
<li>
Deliver exceptional service during customer interactions</li>
<li>
Support sensitive or escalated customer situations</li>
<li>
Manage expectations for new deployments and modifications</li>
<li>
Provide on‑site support, including access control and escorting</li>
<li>
Serve as a point of contact for advanced customer requests and escalations</li>
</ul>
Qualifications<ul>
<li>
Must meet all eligibility requirements outlined in DOD Instruction 1322.29 and NAVADMIN 222/15. Required</li>
<li>
High school diploma or equivalent</li>
<li>
4&ndash;6 years of experience in datacenter operations, telecommunications, network infrastructure, or a related technical field</li>
<li>
Strong understanding of standard operating procedures and safety protocols</li>
<li>
Preferred
</li>
<li>Experience with fiber and copper terminations and testing</li>
<li>
Familiarity with datacenter infrastructure components (ladder racks, cable trays, grounding systems, cabinets)</li>
<li>
Experience with inventory management and material handling</li>
<li>
Prior experience supporting customer deployments and access control</li>
<li>
Ability to identify capacity constraints and escalate appropriately</li>
<li>
</li><li>Demonstrated experience with rack‑and‑stack installations, structured cabling, and cross‑connect work</li>
<li>
Proficiency with Layer 1&ndash;3 testing and troubleshooting tools</li>
<li>
Ability to interpret technical documentation and installation plans</li>
<li>
Strong organizational skills with the ability to manage multiple work orders and meet deadlines</li>
<li>
Excellent written documentation and record‑keeping skills</li>
<li>
Strong customer‑service orientation and professional communication skills</li>
<li>
Ability to work effectively in a fast‑paced, physically demanding data center environment</li>
</ul><ul><li>Skillbridge Internship positions are open to active duty and/or transitioning military members. Compensation or pay for this role is made through the service member's current enlistment contract based on pay guidelines set by the Department of Defense (DoD)</li></ul>
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
This posting is a new position within our organization.</div></div></div></div>

SkillBridge, Data Center Customer Support Technician - Trainee

<div>WSP in the Middle East are seeking an experienced Associate Director &ndash; Aviation to be based in Riyadh, Saudi Arabia. The role supports the Aviation Director in leading the sector&rsquo;s strategic growth, operational excellence, and project delivery across the Kingdom.
The Associate Director will play a key role in business development, key client relationships, sector capability building, and oversight of major aviation projects, while ensuring quality, compliance, and alignment with WSP&rsquo;s strategic objectives. The role also contributes to innovation, best practices, and continuous improvement across aviation programmes.</div>
 <div>Strategic Leadership &amp; Sector Support
<ul><li>Support the Aviation Director in driving the strategic growth and positioning of the aviation sector in KSA.
</li><li>Contribute to sector planning, market analysis, and identification of new aviation opportunities.
</li>Assist in shaping sector strategy in line with regional priorities, client needs, and WSP objectives. 
<li>
</li></ul>Business Development &amp; Client Engagement
<ul><li>Support and contribute to business development activities, including pursuits, bids, and client presentations.
</li><li>Develop and maintain strong relationships with key aviation clients, authorities, and stakeholders.
</li>Provide senior input into proposals, fee strategies, and technical positioning. 
<li>
</li></ul>Project Oversight &amp; Delivery Excellence
<ul><li>Provide oversight and strategic input on select major aviation projects, ensuring delivery excellence.
</li><li>Ensure projects meet quality, safety, compliance, and contractual requirements.
</li>Support project teams in managing risks, resolving issues, and achieving programme objectives. 
<li>
</li></ul>Technical Excellence &amp; Capability Development
<ul><li>Promote best practices, innovation, and continuous improvement across aviation programmes.
</li><li>Support development of sector capability, including mentoring of senior staff and talent development.
</li>Contribute to knowledge sharing, lessons learned, and technical leadership within the aviation community. 
<li>
</li></ul>Governance &amp; Quality Assurance
<ul><li>Ensure alignment with internal governance, operational procedures, and client expectations.
</li><li>Support assurance reviews, independent checks, and senior-level decision making where required.</li></ul></div>
 <div><ul><li>Bachelor&rsquo;s degree in Engineering, Architecture, Aviation, or a related discipline.
</li><li>Master&rsquo;s degree or professional chartership is desirable.
</li><li>15+ years&rsquo; experience in the aviation or infrastructure sector, with significant exposure to large-scale aviation programmes.
</li><li>Proven experience supporting or operating at senior leadership level (Associate Director / Director / Senior Manager).
</li><li>Strong Middle East experience, preferably Saudi Arabia (KSA).
</li><li>Skills &amp; Competencies
</li><li>Strong understanding of aviation sector clients, delivery models, and regulatory environments.
</li><li>Proven ability to manage senior stakeholders and client relationships.
</li><li>Commercial awareness with experience supporting bids, negotiations, and strategic pursuits.
</li><li>Strong leadership, communication, and decision-making skills.</li></ul></div>

Aviation Associate Director

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