client technical support associate

Aura Intelligence

<div>Technical Client Success Associate will be responsible for end-to-end client engagement &mdash; across pre-sales discovery, onboarding, delivery, and post-sales technical support. This role demands high business acumen, analytical thinking, and client-facing professionalism. 
 
Responsibilities:<ul>
<li>Lead client discovery, solutioning, and demo sessions during pre-sales and post-sales conversations.</li>
<li>Support client onboarding, training, and implementation in collaboration with internal teams.</li>
<li>Translate client use cases into product configurations, feasibility and value analysis.</li>
<li>Deliver client-facing and Internal leadership presentations.</li>
<li>Troubleshoot data/portal issues and serve as liaison between clients and product/engineering.</li>
<li>Ensure a high-quality experience for clients across the full lifecycle.</li>
</ul>Requirements
What We&rsquo;re Looking For:<ul>
<li>3+ years of experience in client-facing roles across consulting, analytics, or SaaS delivery.</li>
<li>Experience working with Management Consulting firms, Private Equity, or VC clients.</li>
<li>Strong preference for those with backgrounds in top-tier firms (e.g., MBB, Big 4, global PEs/VCs).</li>
<li>Strong communication skills in English with ability to present to senior stakeholders.</li>
<li>Business-savvy and consultative in approach, with understanding of value drivers in M&amp;A, talent, and growth strategy.</li>
<li>Advanced skills in Excel modeling and slide-making (consulting quality).</li>
<li>Proficient in SQL, Databases such as Snowflake, BI tools such as Power BI, Omni, or Tableau, and Ticketing systems like Zendesk, Linear etc</li>
<li>Experience with Python for basic data analysis is a plus.</li>
</ul>Education:<ul>
<li>Bachelor's degree from a top-tier university in Business or Engineering.</li>
<li>MBA from IIMs, ISB, or equivalent top global programs preferred with a background in Engineering Academics.</li>
</ul>Ideal Candidate:<ul>
<li>Structured thinker with a consulting mindset and product curiosity.</li>
<li>Self-starter who thrives in a fast-paced start-up, client-driven, remote team environment.</li>
<li>Capable of operating independently while influencing cross-functional teams.</li></ul></div>

Technical Client Success Associate

S&P Global

<div><div><h1 class="jobSectionHeader">Associate Technical Client Support</h1><ul><li>
 Islamabad, Pakistan
 </li><li>Operations Group
 </li><li>319520
</li></ul></div><div></div><div><h2 class="jobSectionHeader">Job Description 
</h2><div> 
<h1 class="jobSectionHeader">About The Role:</h1>
Grade Level (for internal use):
07
Responsible for product/technical support. Contributes expertise in testing upgrades and new releases from a client perspective. Someone who can provide new user orientation, education and installation assistance; troubleshoot tech specific problems and occasionally answer data and industry-specific questions &ndash; all via phone and e-mail. CS Bachelor&rsquo;s degree or equivalent education/experience; customer service skills must be top-notch. A sharp intellect and inquisitive nature, along with strong interpersonal and communication skills, an information systems background. Associate should be able to work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work. Basic understanding of finance industry, proficient in computer applications and operating systems is a must. Expect to work rotating shifts when necessary.
About S&amp;P Global Market Intelligence 
 
At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. 
 
For more information, visit www.spglobal.com/marketintelligence.
What&rsquo;s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology&ndash;the right combination can unlock possibility and change the world. 
 
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&amp;P Global we transform data into Essential Intelligence&reg;, pinpointing risks and opening possibilities. We Accelerate Progress. 
Our People:
We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. 
 
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We&rsquo;re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values: 
Integrity, Discovery, Partnership 
At S&amp;P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. 
 
Benefits:
We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global. 
 
Our benefits include:<ul><li>
Health &amp; Wellness: Health care coverage designed for the mind and body.</li><li>
Flexible Downtime: Generous time off helps keep you energized for your time on.</li><li>
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.</li><li>
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.</li><li>
Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.</li><li>
Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.</li></ul>
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&amp;P Global:
At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.<div>
-
Equal Opportunity Employer
S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.</div><div> 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf</div><div>
-</div>
20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) 
 
Job ID: 319520 
Posted On: 2025-08-27 
Location: Islamabad, Pakistan</div></div></div>

Associate Technical Client Support

Accenture

Skill required: Tech for Operations - Customer Technical Support 
Designation: SW/App/Cloud Tech Support Associate 
Qualifications:Any Graduation
 
Years of Experience:1 to 3 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation Provide technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems. 
What are we looking for? Contract conversion
 
Roles and Responsibilities: &bull;In this role you are required to solve routine problems, largely through precedent and referral to general guidelines &bull; Your expected interactions are within your own team and direct supervisor &bull; You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments &bull; The decisions that you make would impact your own work &bull; You will be an individual contributor as a part of a team, with a predetermined, focused scope of work &bull; Please note that this role may require you to work in rotational shifts
 
Any Graduation

SW/App/Cloud Tech Support Associate

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 07
 
 
 Responsible for product/technical support. Contributes expertise in testing upgrades and new releases from a client perspective. Someone who can provide new user orientation, education and installation assistance; troubleshoot tech specific problems and occasionally answer data and industry-specific questions &ndash; all via phone and e-mail. CS Bachelor&rsquo;s degree or equivalent education/experience; customer service skills must be top-notch. A sharp intellect and inquisitive nature, along with strong interpersonal and communication skills, an information systems background. Associate should be able to work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work. Basic understanding of finance industry, proficient in computer applications and operating systems is a must. Expect to work rotating shifts when necessary.
 
 
 
 About S&amp;P Global Market Intelligence
 
 
 
 At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
 For more information, visit www.spglobal.com/marketintelligence.
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Purpose
 
 
 
 Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology&ndash;the right combination can unlock possibility and change the world.
 
 
 Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&amp;P Global we transform data into Essential Intelligence&reg;, pinpointing risks and opening possibilities. We Accelerate Progress.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
 
 From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We&rsquo;re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 At S&amp;P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
 
 integrity
 
 in all we do, bring a spirit of
 
 discovery
 
 to our work, and collaborate in close
 
 partnership
 
 with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
 
 
 Job ID:
 
 319520
 
 
 
 Posted On:
 
 2025-08-27
 
 
 
 Location:
 
 Islamabad, Pakistan
</div>

Planet DDS

<div>Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability.<div>
As a Customer Support Technician II, you will play a key role in ensuring a positive customer experience by providing advanced technical support and resolving complex issues. This position requires a deep understanding of the company's products or services, excellent problem-solving skills, and the ability to communicate technical information in a clear and concise manner. The Customer Support Technician II will also mentor and assist junior support technicians, contribute to knowledge base documentation, and collaborate with other departments to enhance overall customer satisfaction. 
 
<ul><li>This is a hybrid role (2-3x per week) in our Atlanta, GA office (115 Perimeter Center Place, Atlanta, GA 30346).</li></ul></div> 
Job Duties:
Technical Support:<ul><li>
Provide technical support to customers via various channels, including phone, email, and chat.</li><li>
Troubleshoot and resolve technical issues related to the company's products or services.</li><li>
Collaborate with other teams to address and resolve customer problems effectively.</li></ul>
Documentation and Knowledge Sharing:<ul><li>
Contribute to the creation and maintenance of a comprehensive knowledge base.</li><li>
Document common issues, resolutions, and best practices for internal and external use.</li><li>
Share insights and findings with the team to enhance overall technical support capabilities.</li></ul>
Customer Communication:<ul><li>
Communicate technical information in a clear and understandable manner to non-technical customers.</li><li>
Ensure timely and accurate updates to customers regarding the status of their technical issues.</li><li>
Identify and address customer concerns, ensuring a positive customer experience.</li></ul>
Continuous Improvement:<ul><li>
Proactively identify opportunities to improve processes and enhance the overall customer support experience.</li><li>
Collaborate with other departments, including product development and quality assurance, to provide feedback and contribute to product improvement.</li></ul>
Skills and Qualifications:<ul><li>
2-4 years of relevant experience in technical support or related field, with a focus on troubleshooting and problems-solving.</li><li>
Experience in a SaaS environment preferred</li><li>
Bachelor's degree in a relevant field or equivalent work experience.</li><li>
Proficient in using support tools and software.</li><li>
Acquire deep understanding of the company's products or services.</li><li>
Knowledge of relevant technologies, platforms, and systems.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to convey technical information to non-technical customers.</li><li>
Strong interpersonal skills and the ability to work collaboratively.</li></ul>
PLANET DDS CORE IDEOLOGY
Mission:
Dental software is broken. We aim to fix it.
Vision:
To be the first choice for growth-minded dental businesses.
How do we get there?
To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:
Collaborative &ndash; Working independently and across teams, we create scalable solutions to enable company growth
Empathetic &ndash; We are educated on the experience of our customers and feel vested in their success
Accountable &ndash; We feel ownership for the quality of our work and take pride in the positive outcomes
Trustworthy &ndash; We operate with integrity and honest, making promises we know that we can keep
Ambitious &ndash; We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders
An Equal Opportunity Employer &ndash; Including Disability/Veterans
WPDCt9HMdd</div>

Customer Support Tech II

Solenis

<div>
 Technical customer services to handle F&amp; B Customers, OPC System, Lubrication System, CIP System, Taski Machines Servicing
</div>

Technical Customer Support Associate II

Biltrax

Join Us in Shaping the Future of Learning at BiltraxWe&rsquo;re looking for an exceptional Associate &ndash; Learning &amp; Development to help us institutionalize learning, build internal capabilities, and eventually power skill development across the Indian construction ecosystem. If you love designing structured training programs, collaborating across teams, and growing with purpose &mdash; this is your moment.Biltrax Learning &amp; Development Cell (LDC)Proposed Role: Associate &ndash; Learning &amp; DevelopmentObjectiveTo build a structured, high-impact internal training ecosystem at Biltrax that strengthens team capabilities, embeds cross-functional learning, and scales with the company's growth. The LDC Lead will anchor both internal and client-facing learning programs, ensuring continuity, quality, and evolution of knowledge.Role Title<ul><li>Associate &ndash; Learning &amp; Development (Official designation for hiring and internal alignment)</li></ul>Role Type<ul><li>Will work closely with the HR team to align training with people development goals</li><li>Full-time role</li><li>Reports to: Founder/CEO</li><li>Based in: Navi Mumbai (preferred)</li><li>Initial team size: Individual contributor, may expand with interns or content support as needed</li></ul>Responsibilities:Program ManagementPlan and schedule weekly/monthly training for internal teamsCurriculum DevelopmentBuild role-specific learning journeys (e.g., BD, Analyst, Strategy, Client Engagement); create structured coursework, modular curricula, and progression maps for different job functions, including assessments and certification pathsSession CoordinationCoordinate with internal/external trainers, manage logistics, prepare materialsContent CreationCreate or curate decks, training documents, SOPs, playbooksFeedback &amp; IterationConduct surveys, measure adoption, and refine sessions based on feedbackClient WorkshopsOrganize and support training sessions/certifications for clients; lead training for analyst and pre-sales teams built specifically for client organizations; map client organizations to identify training needs and knowledge gaps for targeted capability-building initiativesCertification &amp; CredentialsDesign and issue internal and client-side certifications in collaboration with management; maintain record of professionals within client ecosystems and identify opportunities to train, upskill, and certify themKnowledge RepositoryMaintain an internal resource bank of learning material; keep a detailed and exhaustive record of all training sessions, certifications, attendees, outcomes, and follow-ups for both internal and client-side programs; maintain individual LDC history for each team member to support performance reviews and define long-term career trajectoriesProfile Requirements<ul><li>Demonstrated experience in designing and executing end-to-end training solutions including new hire inductions, role-based technical training, leadership development, and organizational capability building</li><li>Possesses a scale-oriented mindset with a positive, proactive, and forward-looking approach; demonstrates the ability to institutionalize best practices with long-term thinking</li><li>Preferred experience in the construction industry, including exposure to design, engineering, project management, site operations, research, construction materials, or training in construction-related roles</li><li>Based in Navi Mumbai (preferred)</li><li>Bachelor's or Master&rsquo;s degree in Civil Engineering, Architecture, Construction Management, or related fields; candidates with a combination of B.Arch/B.E. and MBA are also encouraged to apply.</li><li>Research background in construction, architecture, or related technical fields preferred</li><li>Strong collaboration skills across departments, verticals, and external stakeholders including clients</li><li>Very strong verbal and written communication skills; excellent documentation and presentation skills</li><li>High analytical thinking ability and structured problem-solving mindset</li><li>Strong reading comprehension and ability to process technical material with clarity</li><li>Experience in designing or delivering soft skills and behavioral training, including communication, leadership, team building, and strategic thinking</li><li>Exposure to tools such as SWOT Analysis, 360-Degree Evaluation, or psychometric assessments (e.g., MBTI, Thomas Profiling) is a plus</li><li>Understanding of productivity, quality, and performance measurement frameworks (e.g., PQDSCM or equivalent scorecard systems) will be advantageous</li><li>3&ndash;6 years&rsquo; experience</li></ul>Key Objectives<ul><li>Ensure minimum learning benchmarks are met before assigning team members to client-facing roles &mdash; similar to structured models followed by top consulting firms. Internal certifications may be mandatory for progression</li><li>Institutionalize learning as a core pillar of Biltrax's culture, ensuring that upskilling becomes a continuous and structured process across all levels</li><li>Help Biltrax become a more technically focused organization &mdash; with deeper internal understanding of technical aspects of the construction industry &mdash; to stay closely aligned with the evolving needs of its Clients</li><li>Strengthen BD, Strategy, Analyst, and Client teams with consistent knowledge upgrades</li><li>Drive culture of learning, accountability, and performance orientation</li><li>Make Biltrax a high-retention, high-learning organization</li></ul>Job Type: Full-timePay: &#8377;50,000.00 - &#8377;65,000.00 per monthWork Location: In person

Associate - Learning & Development.

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