client technologies specialist

Tata Consultancy Services (TCS)

<div></div><div><div><div><div>Role: Client Partner &ndash; LSHC MedTech
<div>Location: Minneapolis, MN</div><br>
<div><br>
</div><div>Job Description:</div><br>
<div><br>
</div><div>Proven track record in relationship management, account management, or consulting roles.
</div><div>Excellent communication, stakeholder management, and negotiation skills.
</div><div>Ability to manage complex engagements in a global delivery model.
</div><div>Understanding and experience of Life Sciences &amp; Healthcare / MedTech domain preferred
</div><div>MedTech Domain Expertise Preferred
</div><div>Exposure &amp; Knowledge of Digital Technologies
</div><div>Familiarity with data analytics, AI/ML, ERP, Infrastructure &amp; Cybersecurity
</div><div>Experience with ITIL processes, service delivery governance, and SLA management
</div><div>Ability to manage P&amp;L, budgeting, forecasting, and margin improvement strategies, Stakeholder Management</div><br>
<div><br>
</div><div>Roles &amp; Responsibilities</div><br>
<div><br>
</div><div>Client Engagement &amp; Relationship Management
</div><div>Act as the primary point of contact for client leadership and key stakeholders at VP &amp; CxO levels.
</div><div>Build and nurture long-term strategic relationships to understand business priorities, pain points, and growth opportunities.
</div><div>Serve as a trusted advisor to clients on technology adoption and transformation strategies.</div><br>
<div><br>
</div><div>Strateg ic Planning &amp; Alignment
</div><div>Translate client business objectives into actionable IT strategies and roadmaps.
</div><div>Align TCS offerings with client goals to maximize value realization.
</div><div>Identify opportunities for innovation across Infrastructure, Application and Engineering areas with strong focus on AI / Gen AI.</div><br>
<div><br>
</div><div>Value Delivery &amp; Governance
</div><div>Ensure delivery of agreed business outcomes and track value realization metrics.
</div><div>Facilitate governance meetings, manage escalations, and ensure compliance with SLAs.
</div><div>Drive continuous improvement initiatives across service delivery and operations.</div><br>
<div><br>
</div><div>Opportunity Pursuit &amp; Revenue Growth
</div><ul><li>Identify and qualify new business opportunities within existing accounts.
</li></ul><ul><li>Collaborate with sales and solution teams to develop proposals and win strategies.
</li></ul><ul><li>Achieve revenue targets through proactive engagement and strategic deal closures.</li></ul><br>
<div><br>
</div><div>P&amp;L Ownership &amp; Financial Management
</div><ul><li>Own the P&amp;L for assigned accounts, ensuring revenue growth, profitability, and cost optimization.
</li></ul><ul><li>Develop and execute account plans with clear financial targets and growth strategies.
</li></ul><ul><li>Monitor financial performance, forecast revenue, and manage budgets effectively.
</li></ul><ul><li>Drive margin improvement through operational efficiency and value-based delivery.</li></ul><br>
<div><br>
</div><div>Domain Expertise &amp; Advisory
</div><div>Stay abreast of emerging technologies and industry trends impacting MedTech (e.g., IoMT, AI/ML, cloud adoption, cybersecurity).
</div><div>Advise clients on regulatory compliance, risk management, and digital transformation strategies.</div><br>
<div><br>
</div><div>Collaboration &amp; Leadership
</div><div>Work closely with internal delivery teams, solution architects, and industry consultants to ensure seamless execution of delivery and services to the customer.
</div><div>Influence senior stakeholders and manage cross-functional teams in a global delivery model</div><br>
<div><br>
</div><div>Qualifications:</div><br>
<div><br>
</div><div>Education: BE/BTech/ME/MTech/MBA or equivalent
</div><div>Proven track record in business relationship management, account management, or consulting roles.
</div><div>Excellent communication, stakeholder management, and negotiation skills.
</div><div>Ability to manage complex engagements in a global delivery model.
</div><div>Understanding and experience of Life Sciences &amp; Healthcare / MedTech domain preferred
</div><div>MedTech Domain Expertise Preferred
</div><div>Exposure &amp; Knowledge of Digital Technologies
</div><div>Familiarity with data analytics, AI/ML, ERP, Infrastructure &amp; Cybersecurity
</div><div>Experience with ITIL processes, service delivery governance, and SLA management
</div><div>Ability to manage P&amp;L, budgeting, forecasting, and margin improvement strategies, Stakeholder Management</div><br>
<div><br>
</div><div>Salary Range: $110,500 - $171,400 a year</div><br>
<div><br>
</div></div></div></div><div></div><div><div><div><b>Location</b></div>
<div>Minneapolis, MN</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Client Partner</div>
</div><div><div><b>Job Id</b></div>
<div>402366</div>
</div><div><div><b>Desired Skills</b></div>
<div>Customer Relationship Management</div>
</div><div><div><b>Salary Range</b></div>
<div>$110,500-$171,400 a year</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMPUTER SCIENCE</div></div></div><div></div>

Client Partner - LSHC MedTech

Delta Faucet Company

<div><p>At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.</p><p></p><p><br>
We are seeking an <b>Onsite IT Endpoint Specialist</b> to partner with our plant operations teams in driving efficiency and innovation on the manufacturing floor. In this role, you will design, implement, and support technology solutions that improve processes, enhance system performance, and enable smarter ways of working. From researching cost-effective tools and best practices to providing hands-on support for hardware, software, and mobile devices, you will play a key role in ensuring our operations run smoothly while advancing automation and digitization across the plant.</p><p></p><p><b><br>
Responsibilities</b></p><ul><li>
Apply research skills to identify, evaluate, and recommend innovative methods and solutions to complex business needs.</li><li>
Stay knowledgeable of emerging technologies, analyzing their potential impact and benefits for plant operations.</li><li>
Design, build, configure, deploy, and support endpoint technology solutions across hardware, software, and mobile devices.</li><li>
Provide endpoint application support and collaborate with IT teams to deploy, configure, manage, and optimize endpoint technologies (e.g., SCCM, Intune, MDM).</li><li>
Continuously assess endpoint performance for scalability, reliability, and user experience; implement improvements as needed.</li><li>
Develop and document troubleshooting procedures; conduct root cause analysis and implement preventative measures.</li><li>
Address endpoint-related integration challenges by partnering with IT teams and stakeholders.</li><li>
Provide training and knowledge transfer to IT support teams and end-users.</li><li>
Act as a subject matter expert for endpoint technologies, advising on best practices and solutions.</li><li>
Lead the implementation of endpoint solutions, ensuring seamless integration with existing infrastructure.</li><li>
Manage application and patch deployment to ensure compliance, security, and operational resilience.</li></ul><p></p><p><b><br>
Qualifications</b></p><ul><li>
Exceptional knowledge of computer hardware, including desktops, laptops, handheld scanners, printers, and related devices.</li><li>
Minimum of 5 years of relevant IT support or endpoint management experience.</li><li>
Industry-related certifications preferred (A+, Network+, MTA, MCTS).</li><li>
Strong knowledge of Microsoft Windows 10/11, Windows Server, TCP/IP, and endpoint virtualization platforms.</li><li>
Hands-on experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, and application packaging/deployment.</li><li>
Solid understanding of endpoint technologies, device management, and security solutions.</li><li>
Familiarity with mobile device management (MDM) solutions and enterprise imaging/deployment practices.</li><li>
Excellent troubleshooting, communication, and customer service skills with proven ability to work independently in fast-paced environments.</li><li>
Experience in manufacturing or plant floor support is a strong plus.</li></ul><p></p><p><b><br>
Other Considerations:</b></p><p>
This role will be based onsite in our Morgantown, KY location</p><p></p><p><b><br>
Why Join Us?</b></p><p>
At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You&rsquo;ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.</p><p>
Here are some of the benefits we offer for your personal and professional growth:</p><ul><li><b>
Culture:</b> Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.</li><li><b>
Wellbeing:</b> Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.</li><li><b>
Learning &amp; Development:</b> LinkedIn Learning access; internal opportunities to work on projects cross-company.</li><li><b>
Social Impact:</b> Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Company: Delta Faucet Company</b></h2><p></p>
Full time<p></p>
Hiring Range: $27.40 - $42.96 USD<p></p>
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.<p></p><p><i>
Delta Faucet Company</i> <i>(the &ldquo;Company&rdquo;) is an equal opportunity employer and</i> <i>we </i><i>strive to employ the most qualified individuals for every position</i><i>.</i> <i>The Company makes employment decisions only based on merit. It is the Company&rsquo;s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.</i></p><p></p><p><i>
Delta Faucet Company </i><i>is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.</i></p><p></p><p><i>
E-Verify Participation Poster:</i><i> </i>English &amp; Spanish</p><p><i><br>
E-verify Right to Work Poster:</i><i> </i><i>English</i><i>,</i><i> </i><i>Spanish</i></p></div><p></p>

Onsite IT Endpoint Specialist

<div><p>At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.</p><p></p><p>
We are seeking an <b>Onsite IT Endpoint Specialist</b> to partner with our plant operations teams in driving efficiency and innovation on the manufacturing floor. In this role, you will design, implement, and support technology solutions that improve processes, enhance system performance, and enable smarter ways of working. From researching cost-effective tools and best practices to providing hands-on support for hardware, software, and mobile devices, you will play a key role in ensuring our operations run smoothly while advancing automation and digitization across the plant.</p><p></p><p><b>
Responsibilities</b></p><ul><li>
Apply research skills to identify, evaluate, and recommend innovative methods and solutions to complex business needs.</li><li>
Stay knowledgeable of emerging technologies, analyzing their potential impact and benefits for plant operations.</li><li>
Design, build, configure, deploy, and support endpoint technology solutions across hardware, software, and mobile devices.</li><li>
Provide endpoint application support and collaborate with IT teams to deploy, configure, manage, and optimize endpoint technologies (e.g., SCCM, Intune, MDM).</li><li>
Continuously assess endpoint performance for scalability, reliability, and user experience; implement improvements as needed.</li><li>
Develop and document troubleshooting procedures; conduct root cause analysis and implement preventative measures.</li><li>
Address endpoint-related integration challenges by partnering with IT teams and stakeholders.</li><li>
Provide training and knowledge transfer to IT support teams and end-users.</li><li>
Act as a subject matter expert for endpoint technologies, advising on best practices and solutions.</li><li>
Lead the implementation of endpoint solutions, ensuring seamless integration with existing infrastructure.</li><li>
Manage application and patch deployment to ensure compliance, security, and operational resilience.</li></ul><p></p><p><b>
Qualifications</b></p><ul><li>
Exceptional knowledge of computer hardware, including desktops, laptops, handheld scanners, printers, and related devices.</li><li>
Minimum of 5 years of relevant IT support or endpoint management experience.</li><li>
Industry-related certifications preferred (A+, Network+, MTA, MCTS).</li><li>
Strong knowledge of Microsoft Windows 10/11, Windows Server, TCP/IP, and endpoint virtualization platforms.</li><li>
Hands-on experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, and application packaging/deployment.</li><li>
Solid understanding of endpoint technologies, device management, and security solutions.</li><li>
Familiarity with mobile device management (MDM) solutions and enterprise imaging/deployment practices.</li><li>
Excellent troubleshooting, communication, and customer service skills with proven ability to work independently in fast-paced environments.</li><li>
Experience in manufacturing or plant floor support is a strong plus.</li></ul><p></p><p><b>
Other Considerations:</b></p><p>
This role will be based onsite in our Jackson, TN location</p><p></p><p><b>
Why Join Us?</b></p><p>
At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You&rsquo;ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.</p><p>
Here are some of the benefits we offer for your personal and professional growth:</p><ul><li><b>
Culture:</b> Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.</li><li><b>
Wellbeing:</b> Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.</li><li><b>
Learning &amp; Development:</b> LinkedIn Learning access; internal opportunities to work on projects cross-company.</li><li><b>
Social Impact:</b> Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Company: Delta Faucet Company</b></h2><p></p>
Full time<p></p>
Hiring Range: $27.40 - $42.96 USD<p></p>
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.<p></p><p><i>
Delta Faucet Company</i> <i>(the &ldquo;Company&rdquo;) is an equal opportunity employer and</i> <i>we </i><i>strive to employ the most qualified individuals for every position</i><i>.</i> <i>The Company makes employment decisions only based on merit. It is the Company&rsquo;s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.</i></p><p></p><p><i>
Delta Faucet Company </i><i>is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.</i></p><p></p><p><i>
E-Verify Participation Poster:</i><i> </i>English &amp; Spanish</p><p><i><br>
E-verify Right to Work Poster:</i><i> </i><i>English</i><i>,</i><i> </i><i>Spanish</i></p><p></p>
#LI-Remote</div>

<div><p><b>Description</b>
</p><p>At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It&rsquo;s why we&rsquo;re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we&rsquo;re headed. We&rsquo;re proud to share our story and Make Amazing Happen at CDW.</p><p><b>
Job summary</b></p><p>
The Solution Specialist proactively drives revenue and profit in the assigned sales segment and/or region specific to a dedicated brand and product sets. This role works directly with CDW Account Managers, sales leadership, and partners on white space opportunities. The Solution Specialist brings together knowledge of quotes, bid opportunities, and the market to identify deals and win them. This role is integral in identifying net new business for both CDW and the assigned brand.</p><p><b>
What you&rsquo;ll do</b></p><ul><li><p>
Be a subject matter expert on the designated partner&rsquo;s products, programs and go to market strategies and communicate them to CDW sales</p></li><li><p>
Assist CDW sales and designated partner with field alignment and account mapping within assigned territory</p></li><li><p>
Attend customer facing events and/or conference calls to communicate the value add of CDW and the partner</p></li><li><p>
Facilitate training for assigned territory on partner&rsquo;s products, services, and programs</p></li><li><p>
Assist the partner and Product and Partner Management (PPM) contacts in creating messaging and promotions that directly align with the specific customer set that is being supported</p></li><li><p>
Develop and execute to quarterly sales plan</p></li><li><p>
Complete monthly scorecard identifying sales engagement, pipeline, and market trends</p></li><li><p>
Cultivate relationships between partner sales team, CDW Sales, &amp; Leadership teams</p></li><li><p>
Act as a liaison between CDW Sales and Product and Partner Management (PPM) to identify opportunities for product, program, and partner alignment improvements</p></li><li><p>
Understand the market trends and specific needs of assigned segment and/or region as well as be able to identify and communicate wins/challenges of the business internally and externally</p></li><li><p>
Understand the competitive landscape in assigned segment and/or region and how market conditions can impact CDW, and the partner being supported</p></li><li><p>
Have excellent knowledge of CDW service offerings and the process in which account managers attach them to client products</p></li><li><p>
Maintain effective communications with all stakeholders</p></li><li><p>
Provide monthly progress reports to Partner and internal stakeholders</p></li><li><p>
Represent the assigned brand in meetings and speak to brand performance, category performance, program/promotion results, and current initiatives</p></li><li><p>
Provide comprehensive reporting both internally and externally on brand performance, category performance, industry trends, and market share</p></li><li><p>
Success Metrics: Meet or exceed designated partner revenue expectations for assigned partner and region</p></li><li><p>
Positive feedback from assigned sales channels through bi-annual surveys o Meeting or exceeding designated partner controllable margin expectations for assigned partner</p></li><li><p>
Assigned regions bid pricing usage</p></li><li><p>
Obtain and facilitate necessary partner and industry certifications</p></li><li><p>
Travel as needed</p></li><li><p>
Other special projects upon request</p></li></ul><p><b>
What we expect of you</b></p><ul><li><p>
Bachelor&rsquo;s Degree + 2 years sales/marketing experience, OR</p></li><li><p>
6 years&rsquo; experience in sales/marketing, OR</p></li><li><p>
4 years CDW PPM Experience + 2 years&rsquo; experience in sales/marketing</p></li></ul><p><b>
Preferred skills, experience, and qualities needed</b></p><ul><li><p>
Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders, including partner, CDW, and customer executives</p></li><li><p>
Proficient in Microsoft Office applications</p></li><li><p>
Demonstrated ability to multitask</p></li><li><p>
Demonstrated financial and business acumen</p></li><li><p>
Ability to think strategically and analyze information</p></li><li><p>
Strong willingness to learn</p></li></ul><p>
Pay range: $56,000 - $80,400 depending on experience and skill set<br>
Annual bonus target of 10% subject to terms and conditions of plan<br>
Benefits overview: https://cdw.benefit-info.com/<br>
Salary ranges may be subject to geographic differentials</p><p><b><br>
CDW is committed to being an AI-fluent organization</b></p><p><br>
We&rsquo;re looking for people who bring curiosity, a learner&rsquo;s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances&mdash;not replaces&mdash;human creativity and decision-making. You don&rsquo;t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.</p><p><b>
We make technology work so people can do great things.</b></p><p>
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&amp;P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.</p><p>
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.</p><p>
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW&rsquo;s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.</p></div>

Dell Client Solution Specialist

Energy Transfer

<div><p>Energy Transfer, a Fortune 50 organization, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America&rsquo;s energy. We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children&rsquo;s Cancer Hospital, The Salvation Army, American Heart Association, Ronald McDonald House and many more. Come join our award winning 10,000 strong organization as we fuel the world and each other!</p><p>
This position comes with world class compensation, benefits, 401(k) match, profit sharing, and PTO.</p><p><b>
Summary:</b></p><p>
IT Client Support Technician providing excellent customer service in a corporate and remote office environment. Will be responsible for on-site and remote support for hardware/software issues.</p><p>
E<b>ssential Duties and Responsibilities:
</b></p><p></p><ul><li> Provides local and remote assistance to end-users &ndash; laptop, desktop, mobile devices and other technology as required.</li><li> May include some consulting, gathering and analysis of requirements and recommending solutions.
</li><li> Tier 2 support of enterprise clients (desktops and laptops) and client application systems.</li><li> Primary for scheduling refreshes of equipment, providing life cycle support for the client PCs, configure/support clients and user assistance as needed.
</li><li> Will assist with asset management within the team including requisitioning, managing inventory, assigning equipment, and disposing of assets cost effectively.</li><li> Documents issues and resolutions within the enterprise ticket tracking system and/or knowledge base
</li><li> Assists with maintaining corporate client standards and standardized processes, including the installation, maintenance and enhancements for the configuration of existing and proposed systems.
</li><li> Configures and deploys new workstations, printers, and software. Provides onsite support for client printer configurations and other IT related support tasks as needed.
</li><li> Maintains current documentation on end-user computing applications and computer asset inventory.
</li><li> Will be included in the rotations for on-call on a routine basis.</li></ul><p><b><br>
Requirements:</b></p><p><b>
Education and/or Experience, Knowledge, Skills &amp; Abilities:</b></p><p><i>
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:</i></p><ul><li>
2+ years of experience</li><li>
In-depth knowledge of workstation systems, Operating systems, Microsoft Products and Outlook</li><li>
Familiar with Apple and Android environments for phones and tablets.</li><li>
Can resolve complex problems related to client software and configuration</li><li>
Customer service skills and professionalism for interacting with users required, as well as the ability to function within and contribute to a strong team environment.</li><li>
Must enjoy assisting customers through issues on the telephone as well as in person</li><li>
Ability to travel for field location support or other projects.</li><li>
Lifting 50 lbs. occasionally.
</li></ul><p><b>Working Conditions:</b></p><p><br>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</p><ul><li>
Usually, normal office working conditions.</li><li>
Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.</li><li>
Occasional day or overnight travel to field sites may be required.</li><li>
Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.</li></ul><p><br>
</p><br>
&quot;An equal opportunity employer/disability/vet The Partnership is an equal opportunity employer and does not discriminate against qualified applicants on the basis of any actual or perceived legally protected characteristics under federal, state, or local law. The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. DISCLAIMER: The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. &quot;</div>

Sr Tech - IT Client Technology

GovCIO

<div>Overview:
<div>
GovCIO is currently hiring for a Senior Clinical AI Technical Integration Specialist. This position supports the Department of Veterans Affairs (VA) initiatives focused on Ambient AI Scribe testing, technical troubleshooting, workflow validation, and operational readiness across pilot and go-live environments. This role operates at the intersection of technical operations, clinical workflows, and digital health innovation, supporting interface testing between VistA and Ambient AI Scribe solutions, assisting with real-time troubleshooting activities, validating workflows against operational requirements, and coordinating technical issue escalation through established support pathways.</div><div><br>
</div><div>In addition to hands-on troubleshooting and testing support, this role contributes to the development and refinement of standardized testing methodologies, workflow validation frameworks, and technical readiness guidance to ensure consistent and repeatable evaluation across sites.</div><div></div><div><br>
The position functions as a senior individual contributor (IC) responsible for both execution and continuous improvement of structured testing, technical validation, and workflow assessment activities within controlled pilot environments. The role also translates technical findings into structured insights and recommendations that inform program leadership and enterprise readiness discussions. This role supports pilots, field testing activities, workflow validation, technical troubleshooting, and analytic enablement. It does not perform production implementation, system configuration ownership, or national deployment activities.</div><div><br>
</div><div>This is a fully remote position located within the United States.</div>
Responsibilities:
<div><b>
VistA Interface Testing &amp; Technical Validation</b></div><ul><li>
Support VistA and Ambient AI Scribe interface testing across Primary Care pilot and go-live sites.</li><li>
Assist in validating system interactions and technical workflows within CPRS/VistA environments.</li><li>
Identify technical gaps, workflow dependencies, and operational impacts observed during testing.</li><li>
Support development of standardized testing approaches to ensure alignment with business and clinical requirements.</li></ul><div><b>
Technical Troubleshooting &amp; Operational Support</b></div><ul><li>
Attend training sessions, office hours, and technical support calls to troubleshoot issues in real time.</li><li>
Monitor collaboration platforms (Teams chats, support channels, etc.) to identify and respond to emerging technical issues.</li><li>
Engage directly with end users to resolve access issues, equipment challenges, and technical barriers.</li><li>
Perform structured root cause analysis and identify systemic patterns impacting technical performance or workflow usability.</li><li>
Recommend remediation approaches based on recurring issue trends.</li></ul><div><b>
Vendor Coordination &amp; Issue Escalation</b></div><ul><li>
Work with multiple Ambient AI vendors independently to troubleshoot technical issues impacting providers.</li><li>
Route tickets and technical findings to appropriate escalation teams including Scribe support teams, ESD, OCTO shared services, and program leadership.</li><li>
Serve as a technical liaison aligning vendor troubleshooting activities with VA operational requirements.</li></ul><div><b>
Workflow Validation &amp; Program Support</b></div><ul><li>
Conduct workflow reviews with VA programs evaluating Ambient AI Scribe capabilities.</li><li>
Document best practices, workflow considerations, and operational insights.</li><li>
Support demonstrations of Ambient AI solutions to high-level VA programs exploring adoption.</li><li>
Translate technical testing findings into structured recommendations that inform leadership decision-making and enterprise readiness assessments.</li></ul><div></div><div><b><br>
Equipment Testing &amp; Technical Readiness</b></div><ul><li><div><ul><li>
Support testing and evaluation of peripheral equipment (e.g., microphones and audio hardware).</li><li>
Provide technical recommendations regarding compatible equipment across supported Ambient AI tools.</li><li>
Contribute to development of technical standards and equipment guidance supporting scalable deployment decisions.</li></ul></div></li></ul>
Qualifications:
<div><b>
Required Skills and Experience</b></div><div><br>
</div><ul><li>Bachelor&rsquo;s degree in Information Systems, Health Informatics, Healthcare Administration, Computer Science, Engineering, or related technical or healthcare discipline.<ul><li>
Equivalent combination of education and relevant technical experience supporting complex systems, testing environments, or operational technology support.</li></ul></li><li>
5 to 8+ years of progressive experience supporting technical systems, healthcare technology environments, QA/testing, digital health operations, or enterprise software platforms.</li><li>
Demonstrated experience troubleshooting complex technical issues and performing root cause analysis.</li><li>
Experience supporting testing activities, defect triage, or validation workflows.</li><li>
Ability to differentiate between product defects, configuration issues, workflow challenges, and operational impacts.</li><li>
Experience coordinating with engineering teams, vendors, or operational support organizations.</li></ul><div><b>
Preferred Skills and Experience</b></div><ul><li>
Experience supporting VA or federal healthcare environments.</li><li>
Familiarity with CPRS/VistA or comparable clinical documentation systems.</li><li>
Experience supporting AI-enabled clinical tools or speech-based technologies.</li><li>
Experience working within pilot or pre-production testing environments.</li></ul><div><b>
Technical Knowledge</b></div><div></div><div><br>
Working familiarity with:</div><ul><li><div><ul><li>
Structured testing methodologies (QA, regression testing, validation workflows)</li><li>
Issue tracking platforms (Jira, Zendesk, ServiceNow, etc.)</li><li>
Data validation and troubleshooting techniques</li><li>
Collaboration tools (Teams, SharePoint)</li></ul></div></li></ul><div></div><div><b><br>
Clearance Required: </b>Ability to obtain and maintain Public Trust, High clearance.</div><div>
Required:</div><div></div><div><b><br>
What You Bring to the Table</b></div><ul><li>
Strong technical troubleshooting skills within complex operational environments.</li><li>
Ability to distinguish between system defects, workflow challenges, configuration issues, and user-related problems.</li><li>
Experience supporting testing, QA validation, or technical support activities.</li><li>
Ability to translate technical findings into clear documentation and actionable insights.</li><li>
Strong collaboration and communication skills across technical and operational stakeholders.</li></ul>
Company Overview:
<div>
GovCIO is a team of transformers-people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.<br>
<br>
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?</div><div></div><div><b><br>
What You Can Expect</b></div><div></div><div><b><br>
Interview &amp; Hiring Process</b></div><div>
If you are selected to move forward through the process, here&rsquo;s what you can expect:</div><ul><li>
During the Interview Process</li><li><ul><li>
Virtual video interview conducted via video with the hiring manager and/or team</li><li>
Camera must be on</li><li>
A valid photo ID must be presented during each interview</li></ul></li></ul><ul><li>
During the Hiring Process</li><li><ul><li>
Enhanced Biometrics ID verification screening</li><li>
Background check, to include:</li><li><ul><li>
Criminal history (past 7 years)</li><li>
Verification of your highest level of education</li><li>
Verification of your employment history (past 7 years), based on information provided in your application</li></ul></li></ul></li></ul><div><b>
Employee Perks</b></div><div>
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:</div><ul><li>
Employee Assistance Program (EAP)</li><li>
Corporate Discounts</li><li>
Learning &amp; Development platform, to include certification preparation content</li><li>
Training, Education and Certification Assistance*</li><li>
Referral Bonus Program</li><li>
Internal Mobility Program</li><li>
Pet Insurance</li><li>
Flexible Work Environment</li><li>Available to full-time employees</li></ul><div></div><div><br>
Our employees&rsquo; unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.</div><div></div><div><b><br>
We are an Equal Opportunity Employer.</b> All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.</div><div></div><div><b><br>
Posted Pay Range</b></div><div>
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an &ldquo;at-will position&rdquo; and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.</div>
Posted Salary Range: USD $110,000.00 - USD $120,000.00 /Yr.</div>

Sr. Clinical AI Technical Integration Specialist (Remote)

Selective Insurance

<div>About Us:
<div><i>
At Selective, we don't just insure uniquely, we employ uniqueness.</i><br>
<br>
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work&reg; in 2025 for the sixth consecutive year.<br>
<br>
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.</div>
Overview:
<div>
Selective Insurance is seeking an E&amp;S Liability Claims Technical Specialist to handle both non-litigated and litigated Excess &amp; Surplus General Liability claims. This is a remote position.</div><div></div><div><br>
Responsibilities of this position include investigation, coverage analysis, risk transfer, evaluation, negotiation, and disposition of assigned claims. Must have expertise in handling a claim from start to finish including the initial contact with the insured, doing an investigation, conducting a full coverage review, tendering and responding to tenders, and identifying relevant legal and coverage issues. The individual in this position will also ensure claims are processed within company policies, procedures, and individual's prescribed authority with exceptional standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.</div>
Responsibilities:
<ul><li>Investigate litigated and non-litigated claims through telephone, written correspondence, and/or personal contact with claimants, attorneys, insureds, witnesses and others having pertinent information. Attend mediations and trials as needed.</li><li>
Analyze information, including depositions, expert reports, attorney evaluations, gained from discovery during litigation and pre-suit investigation in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence.</li><li>
Investigate coverage and draft tenders, responses to tenders, and draft coverage letters.</li><li>
Process incoming calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims. Interact with underwriters and agents.</li><li>
Evaluate, negotiate and settle claims within delegated authority. Handle non-litigation and litigation files from start to finish.</li><li>
Update MCS on a continual basis to accurately reflect status of each assigned file. Do a full liability and damages analysis.</li><li>
Receive and approve expenses incurred to investigate, process, and handle a claim.</li><li>
Prepare check requisitions for all loss and expense payments.</li><li>
Explore salvage and subrogation potential on all claims.</li><li>
Prepare for and participate in claims review and settlement conferences.</li><li>
Close claim by issuing check or disclaimer and secure appropriate releases.</li></ul>
Qualifications:
<div><b>
Knowledge and Requirements</b></div><ul><li>
Excellent Customer Service Skills required.</li><li>
Prior experience handling litigation claims preferred.</li></ul><div><b><br>
Education and Experience</b></div><ul><li>
College degree preferred.</li><li>
Minimum 7 years claims handling experience.</li><li>
Excellent Customer Service Skills required.</li><li>
Prior experience handling litigation preferred.</li><li>
Excess Surplus experience is a plus but not necessary.
</li><li>Multi State Licensing.</li></ul><br>
<div></div>
Total Rewards:
<div>
Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.<br>
<br>
The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.</div>
Pay Range: USD $95,000.00 - USD $125,000.00 /Yr. Additional Information:
<div><i>
Selective is an Equal Employment Opportunity employer. That means we respect and value every individual&rsquo;s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences &ndash; and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.</i><br>
<br>
<i>For Massachusetts Applicants</i><br>
<br>
<i>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</i></div></div>

Claims Tech Specialist -Remote

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