clienteling specialist

Versace

<div>
 
 
 
 Responsibilities include:
 
 
 
 
 
 
 
 
 General
 
 
 <ul>
 <li>
 Lead training and adoption of My Versace (Clienteling App) in the US region by partnering with Retail and HQ teams to implement programs, identify opportunities and deliver results
 </li>
 <li>
 Partner with manger to present opportunities to identify, maintain and grow VIC customer base and other priority customer segments (e.g. new, locals, lapsed...)
 </li>
 <li>
 In collaboration with their manager and HQ, outline a targeted clienteling contact strategy (including client gifting) and activities calendar to keep an &ldquo;always-on&rdquo; approach to their experience with Versace
 </li>
 <li>
 With direction from retail leadership and manager, generate and propose action plans per boutique
 </li>
 <li>
 Coordinate development initiatives across retail &amp; digital channels and touch points
 </li>
 <li>
 Articulate best practices sharing in these regions
 </li>
 <li>
 Effectively manage interactions with cross functional partners (Events, retail, merchandising, digital)
 </li>
 </ul>
 
 
 
 
 
 Technical Responsibilities
 
 
 <ul>
 <li>
 Coordinate monthly Clienteling App training schedules for retail teams
 </li>
 <li>
 Collaborate with My Versace Project Manager and technical team to identify and resolve app bugs or discrepancies reported by the retail teams
 </li>
 <li>
 Support retail network with business critical requests and supplying client lists
 </li>
 <li>
 Oversee all administrative Clienteling app requests
 </li>
 <li>
 Compile data quality reports and distribute amongst the retail network
 </li>
 </ul>
 
 
 
 
 
 Experience &amp; Key Competencies:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required
 </li>
 <li>
 5+ years of work experience in CRM/Clienteling
 </li>
 <li>
 Experience within the luxury and/or fashion environment preferred
 </li>
 <li>
 Focused on customer satisfaction by continuously improving services, processes, collaborative capabilities
 </li>
 <li>
 A passionate, energetic team-oriented individual with strong analytical, interpersonal, creative and leadership skills
 </li>
 <li>
 Strong oral and written communication and presentation skills
 </li>
 </ul>
 
 
 
 
 
 Versace Perks:
 
 
 <ul>
 <li>
 Generous PTO &amp; Holiday Schedule
 </li>
 <li>
 Summer Fridays
 </li>
 <li>
 Exclusive Employee Sales
 </li>
 <li>
 401k Match
 </li>
 <li>
 Paid Parental Leave
 </li>
 <li>
 Commuter Benefits
 </li>
 </ul>
 
 
 
 
 
 At Versace, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Versace is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
 
 
</div>

Associate Manager, CRM

BOUCHERON

<div>Summary
Created by Fr&eacute;d&eacute;ric Boucheron in 1858, Maison Boucheron has evolved through four generations of direct descendants. A visionary designer and the very first of the great contemporary jewelers to open a boutique on Place Vend&ocirc;me, Boucheron still embodies absolute excellence in Jewelry, High Jewelry and Watchmaking today. The Boucheron style, free and daring, never ceases to invent the classics of tomorrow.
Job Description
As a Senior Sales Associate at Boucheron in Abu Dhabi , you will play a pivotal role in driving sales, nurturing client relationships and fostering business development opportunities. You will represent the most stylish and cutting edge French High Jewelry Maison with elegance, expertise and a commitment to exceptional service. Your primary responsibilities will encompass sales execution, clienteling initiatives and proactive business development strategies with a focus on High Jewelry.
Key Responsibilities:
Sales Performance:
<ul><li>Drive sales by providing personalized service to clients, understanding their needs, and recommending appropriate jewelry pieces.
</li><li>Utilize in-depth product knowledge to showcase Boucheron's exquisite collections and communicate the brand's heritage, craftsmanship, and unique value proposition.
</li><li>Meet and exceed sales targets through effective upselling, cross-selling, product demonstration techniques and team spirit.
</li><li>Maintain accurate records of sales transactions and ensure adherence to company policies and procedures.
</li></ul>Clienteling Missions:
<ul><li>Build and maintain long-lasting relationships with clients through attentive service, follow-up communications, and personalized experiences.
</li><li>Proactively engage with existing clients to understand their preferences, occasions, and milestones, anticipating their needs and preferences.
</li><li>Utilize CRM tools effectively to track client interactions, preferences, and purchase history, enabling targeted outreach and relationship management.
</li><li>Coordinate with the Store Manager to create personalized and exclusive client events to enhance client engagement and retention.
</li></ul>Business Development:
<ul><li>Identify and pursue business development opportunities to expand the store client base and market presence.
</li><li>Actively network and engage with high-net-worth individuals, influencers, and business bringers to promote House awareness and foster partnerships.
</li><li>Collaborate with the Store management team to develop clients &amp; prospects initiatives to drive to Store.
</li><li>Provide insights and feedback on market trends, competitive landscape, and customer preferences to inform product development and marketing strategies.
</li></ul>Qualifications and Skills:
<ul><li>Proven experience in luxury retail sales, preferably within the jewelry or high-end fashion industry.
</li><li>Exceptional sales acumen with a track record of achieving and exceeding sales targets, preferably with a minimum of 30% High Jewelry total turnover
</li><li>Strong interpersonal skills with the ability to build relationship and credibility with clients from diverse backgrounds.
</li><li>Excellent communication skills, story-telling, both verbal and written, with fluency in multiple languages preferred.
</li><li>Fluent in English, Arabic or another language appreciated
</li><li>Proficiency in CRM software and very important clienteling skills.
</li><li>Engaged, results-oriented, team spirit and adaptable to a fast-paced, dynamic environment.
</li><li>Professionalism and integrity.
</li><li>Enthusiastic and positive attitude
</li><li>Adaptability and willingness to learn.
</li><li>Strong work ethic.
</li></ul>We believe in the richness of perspectives and backgrounds. We create for and with this diversity, and recruit without consideration of gender, age, nationality, culture, disability, religious beliefs, or sexual orientation. Gender parity and equal opportunities are our priorities.
 
 
We strive to create an authentic environment together, which supports the physical and emotional well-being of every employee, where everyone has the freedom to fully realize their potential.
Job Type
Regular
Start Date
2026-04-06
Schedule
Full time
Organization
Luxury Boutique Middle East -LLC</div>

BOUCHERON - Senior Sales Associate Abu Dhabi

Fendi

<div>
 
 The Assistant Store Manager works close to the Store Manager to support the Store's organization and contributes, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team and general day-by-day management.
 
 
 
 
 
 
 Job responsibilities
 
 
 
 
 
 
 
 
 Category Sales Management and Business Developmen
 
 
 
 t
 
 
 <ul>
 <li>
 Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
 </li>
 <li>
 Monitor and achieve store performance with relevant KPIs.
 </li>
 <li>
 Analyse the store business, propose and implement action plans to improve results.
 </li>
 <li>
 Set store performance target for the team and individual with the Store Manager.
 </li>
 <li>
 Be sensitive to competitors' trading activities and give feedback to Store Manager.
 </li>
 </ul>
 
 
 
 
 
 
 Client Management
 
 
 
 <ul>
 <li>
 Leverage all clienteling tools to achieve the Store business goals.
 </li>
 <li>
 Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities.
 </li>
 <li>
 Manage customer service quality, to meet customer expectations by offering excellent customer service standards.
 </li>
 <li>
 Improve Mystery Shopper Results with action plans.
 </li>
 <li>
 Implement appropriate CRM tools and develop loyal customer of product category.
 </li>
 <li>
 Act as brand category ambassador to educate VIP and new Clients.
 </li>
 <li>
 Participate into ad-hoc Clientele projects.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Operations and Visual Merchandising
 
 
 
 <ul>
 <li>
 Ensure that merchandize is properly managed, displayed, stored and maintained by team.
 </li>
 <li>
 Maintain inventory accuracy and shrink rates within company standards.
 </li>
 <li>
 Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
 </li>
 <li>
 Maintain the Visual Merchandising consistent with Company standards.
 </li>
 <li>
 Align periodically visual merchandising and sales performance.
 </li>
 <li>
 Make the best out of the display and proximity storage
 </li>
 </ul>
 
 
 
 
 
 Team Management and Development
 
 
 <ul>
 <li>
 Discuss individual performance every month and coach team members
 </li>
 <li>
 Motivate the team so that they perform at their highest level to meet their individual and store objectives
 </li>
 <li>
 Organize the team in an efficient manner according to business needs and delegate responsibility
 </li>
 <li>
 Translate strategic and business goals into concrete and individual actions and objectives
 </li>
 <li>
 Conduct category training to the team
 </li>
 <li>
 Execute the in-store training routine set by the Store Manager
 </li>
 </ul>
 
 
 
 
 
 
 Profile
 
 
 
 <ul>
 <li>
 5 years' experience in a supervisor role in Fashion/Luxury Sales with exposure to the relevant category
 </li>
 <li>
 Bachelor's Degree or equivalent is preferred
 </li>
 <li>
 English fluent
 </li>
 <li>
 Manages his/ her image standards on a high level
 </li>
 <li>
 Strong selling and communication skills are necessary
 </li>
 <li>
 Excellent relationships skills, self-reliant, approachable and patient
 </li>
 <li>
 Confidence, organizational skills, professionalism
 </li>
 </ul>
 
 
 
</div>

Assistant Store Manager

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. 
 
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. 
 
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. 
 
To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. 
What you'll be doing
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.<ul><li>
You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews</li><li>
Drive client relationships within an omni-channel approach</li><li>
Provide pre-buying feedback on products</li><li>
Drive eNPS through people experience initiatives and culture</li><li>
Ensure adherence to VM guidelines and Standard operating procedures (SOPs)</li><li>
Ensure click and collect are conducted within SLAs (Service-level agreement)</li><li>
Ensure customer data is properly captured in adherence to marketing team requirements</li><li>
Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..</li><li>
Support with in-store marketing events and activations</li><li>
Keep abreast of all brand social media activities and campaigns</li><li>
Drive sell-throughs within the store</li><li>
Support in-store CX initiatives</li><li>
Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store</li></ul>
What you'll need to succeed<ul><li>
Strong English communication skills</li><li>
Strong Russian communication skills</li><li>
Prior experience working with premium or luxury brands</li><li>
Experience with clientelling and CRM</li></ul>
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Fashion Consultant - Jacquemus, Dubai Mall

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
 
 
 <ul>
 <li>
 You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
 </li>
 <li>
 Drive client relationships within an omni-channel approach
 </li>
 <li>
 Provide pre-buying feedback on products
 </li>
 <li>
 Drive eNPS through people experience initiatives and culture
 </li>
 <li>
 Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
 </li>
 <li>
 Ensure click and collect are conducted within SLAs (Service-level agreement)
 </li>
 <li>
 Ensure customer data is properly captured in adherence to marketing team requirements
 </li>
 <li>
 Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
 </li>
 <li>
 Support with in-store marketing events and activations
 </li>
 <li>
 Keep abreast of all brand social media activities and campaigns
 </li>
 <li>
 Drive sell-throughs within the store
 </li>
 <li>
 Support in-store CX initiatives
 </li>
 <li>
 Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store
 
 
 </li>
 </ul>
 
 What You'll Need To Succeed
 
 
 
 <ul>
 <li>
 Strong English communication skills
 </li>
 <li>
 Strong understanding of retail and clientelling
 </li>
 <li>
 Database and CRM
 </li>
 <li>
 Understanding of luxury, personalized customer service A-Z
 </li>
 <li>
 Very well versed with KPIs and achieving high targets
 </li>
 <li>
 Passion for Versace and an understanding of the brand, origin etc.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Fashion Consultant - Versace, Dubai Mall

<div>INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. 
 
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. 
 
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. 
 
To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. 
What you'll be doing
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.<ul><li>
You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews</li><li>
Drive client relationships within an omni-channel approach</li><li>
Provide pre-buying feedback on products</li><li>
Drive eNPS through people experience initiatives and culture</li><li>
Ensure adherence to VM guidelines and Standard operating procedures (SOPs)</li><li>
Ensure click and collect are conducted within SLAs (Service-level agreement)</li><li>
Ensure customer data is properly captured in adherence to marketing team requirements</li><li>
Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..</li><li>
Support with in-store marketing events and activations</li><li>
Keep abreast of all brand social media activities and campaigns</li><li>
Drive sell-throughs within the store</li><li>
Support in-store CX initiatives</li><li>
Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store</li></ul>
What you'll need to succeed<ul><li>
Strong English communication skills</li><li>
Strong Russian communication skills</li><li>
Prior experience with clientelling and data collection</li><li>
Experience with KPIs, styling and providing A-Z customer experience</li></ul>
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Fashion Consultant - Versace, Mall of the Emirates

Randstad Professional Italia

<div>
 
 
 Job Vacancy: City Manager &ndash; New Delhi
 
 
 
 
 Location:
 
 City Retail Districts / Chanakyapuri, New Delhi
 
 Brand:
 
 [Insert Brand Name] &ndash; Italian Lifestyle
 
 
 
 The Role
 
 
 
 We are seeking a results-oriented
 
 City Manager
 
 to lead and grow our brand footprint in New Delhi. This is a strategic leadership role for a professional who understands the luxury lifestyle market and can drive excellence across our premium retail operations in the city's key districts.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Drive Results:
 
 Total accountability for city-wide sales targets and P&amp;L.
 </li>
 <li>
 
 Operations:
 
 Ensure 100% compliance with Italian brand standards and VM guidelines across all points of sale.
 </li>
 <li>
 
 Team Leadership:
 
 Recruit, train, and mentor Store Managers and their teams to deliver world-class service.
 </li>
 <li>
 
 Market Insight:
 
 Analyze local New Delhi trends and competitor activity to stay ahead.
 </li>
 <li>
 
 Clienteling:
 
 Foster high-level relationships with VIP clients and key local stakeholders in the Delhi NCR area.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 
 Experience:
 
 Minimum 7+ years in Premium/Luxury Retail Management (Multi-unit experience preferred).
 </li>
 <li>
 
 Skills:
 
 Strong command of
 
 KPIs
 
 , inventory management, and team coaching.
 </li>
 <li>
 
 Language:
 
 Excellent English and Hindi.
 </li>
 <li>
 
 Passion:
 
 A deep connection to Italian design, quality, and lifestyle.
 </li>
 </ul>
 
 
 Compensation &amp; Benefits
 
 
 <ul>
 <li>
 
 Base Salary:
 
 Competitive, based on senior-level experience in the Delhi market.
 </li>
 <li>
 
 Incentives:
 
 Performance-based monthly/quarterly bonuses linked to city targets.
 </li>
 <li>
 
 Benefits:
 
 Medical insurance (self &amp; family), yearly flight allowance, and staff discount.
 </li>
 </ul>
 
 
</div>

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