clinic office manager

Radiant Health

<p><b>Overview</b><br/><b>Radiant Health Functional Medicine &amp; Sheridan Spine and Sports Medicine</b> is seeking an organized, professional, and technology-savvy Front Office Manager to be the face of our growing clinic. This role is ideal for someone who thrives in a fast-paced environment, loves creating exceptional patient experiences, and enjoys leveraging technology to improve efficiency and communication.</p><p>We are looking for someone who is proactive, detail-oriented, highly personable, and excited about helping patients achieve optimal health through functional, regenerative, and aesthetic medicine.</p><p><b>Responsibilities</b></p><p>Patient Experience</p><ul><li>Greet and check in patients with warmth and professionalism</li><li>Answer phones, emails, texts, and online inquiries promptly</li><li>Schedule appointments and manage provider calendars</li><li>Coordinate follow-up appointments and patient communications</li><li>Assist patients with questions regarding services, memberships, and treatment plans</li><li>Ensure exceptional customer service at every patient touchpoint</li></ul><p>Administrative Operations</p><ul><li>Manage front desk workflow and daily clinic operations</li><li>Verify patient information and maintain accurate records</li><li>Assist with patient onboarding and paperwork</li><li>Process payments and maintain financial accuracy</li><li>Coordinate referrals, records requests, and documentation</li><li>Maintain clinic supplies and inventory oversight</li></ul><p>Billing &amp; Revenue Cycle Management</p><ul><li>Process patient statements and ensure timely and accurate billing communications</li><li>Monitor and manage outstanding patient balances</li><li>Serve as the primary point of contact for patient billing questions and concerns</li><li>Resolve claim issues, denials, and payment discrepancies</li><li>Assist with insurance claims management, including claim tracking, follow-up, and coordination of required documentation</li><li>Review insurance explanations of benefits (EOBs) and communicate patient financial responsibility when needed</li><li>Facilitate payment arrangements and maintain positive patient relationships while addressing financial matters professionally</li><li>Identify billing trends and opportunities to improve collection processes and patient satisfaction</li><li>Ensure compliance with clinic policies, payer requirements, and patient privacy regulations</li></ul><p>Technology &amp; Marketing Support</p><ul><li>Utilize EMR and practice management software efficiently</li><li>Manage patient communication platforms, online scheduling, and CRM systems</li><li>Assist with social media posting and content scheduling</li><li>Help implement automation systems and workflow improvements</li><li>Generate reports and track clinic performance metrics</li><li>Support website updates and online reputation management</li></ul><p>Team Support</p><ul><li>Assist providers and clinical staff with administrative needs</li><li>Participate in staff meetings and process improvement initiatives</li><li>Help maintain a positive, professional clinic culture</li><li>Identify opportunities to improve patient satisfaction and clinic efficiency</li></ul><p><b>Qualifications-Required</b></p><ul><li>2+ years of front office, administrative, or management experience</li><li>Strong computer and technology skills</li><li>Excellent written and verbal communication skills</li><li>Exceptional organizational and multitasking abilities</li><li>Professional appearance and demeanor</li><li>Ability to work independently and take initiative</li></ul><p>Preferred</p><ul><li>Medical office experience</li><li>Experience with EMR systems</li><li>Billing &amp; Coding Experience</li><li>Customer service</li><li>Leadership or supervisory experience</li><li>Strong computer and technology skills</li><li>Excellent written and verbal communication skills</li><li>Exceptional organizational and multitasking abilities</li><li>Professional appearance and demeanor</li><li>Ability to work independently and take initiative</li></ul><p>Pay: $26.00 - $30.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Work Location: In person</p>

Front Office Manager

Faith Regional Health Services

<div><p><b>Work Status Details </b><b>: </b>Full Time | 80.00 Hours Every Two Weeks
<br>
<b>Exempt from Overtime </b><b>: </b>Non-Exempt
<br>
<b>Shift Details </b><b>: </b>Monday-Thursday 8:00a-4:30p, Friday 8:00a-3:00p
<br>
<b>Department </b><b>: </b>General Surgery | <b>Reports To: </b>Clinic Manager-OB/GYN<br>
</p><p></p><br>
<p><b>The mission of Faith Health is to serve Christ by providing all people with exemplary medical services in an environment of love and care.
</b></p><p>Summary:<br>
<br>
</p><div><p>Schedules and registers all patients in order for the patient flow to run efficiently . Performs a wide variety of clerical functions that require the application of independent judgment . Sets the atmosphere in the office with good public relation skills . Works closely with the staff sharing the responsibility of the day-to-day operation . Performs duties and responsibilities according to job description, physician and director's direction, following department policies and procedures with the knowledge and understanding required to complete duties as assigned . Work will include the operation of standard office equipment and respon sible contacts with the public.
</p></div><p></p><div><p>The listing of job duties contained in this job description is not all inclusive . Duties may be added or subtracted at any time due to the needs of the organization.<br>
</p></div><p></p><br>
<p>Responsibilities:<br>
<br>
</p><div><p>1. Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone; answers inquiries or refer questions to other staff members.
</p></div><p></p><div><p>2. Receives calls at physician office(s) determining the nature of the business and directs callers to destination. Taking messages and relaying them to the correct channel.
</p></div><p></p><div><p>3. Remind providers of scheduled meetings and appointments.
</p></div><p></p><div><p>4. Schedule appointments with clients or customers by computer, phone, and mail or in person and reschedule when necessary.
</p></div><p></p><div><p>5. Record time and date of appointment, maintaining a precise daily time schedule of all patients and routes it to all necessary person or areas.
</p></div><p></p><div><div><p>6. Accurately maintains patient records by:
</p></div><div><ul><li><p>Preparing a patient record for each new clinic patient.
</p></li></ul></div><div><ul><li><p>Ensuring all patients complete registration form(s).
</p></li></ul></div><div><ul><li><p>Asking patient questions making sure no changes have occurred since they were seen last and ensuring correct patient identity and information by direction communication.
</p></li></ul></div><div><ul><li><p>Completing patient registration in the computer system.
</p></li></ul></div><div><ul><li><p>Ensuring current patient information by having patients sign and date registration information every 6 months to 1 year. Obtain copies of their insurance cards every time they see the doctor.
</p></li></ul></div><div><ul><li><p>Ensure current copies of all insurance information are obtained at each patient visit.
</p></li></ul></div><p></p><div><p>7. Demonstrate a working knowledge of CPT and ICD coding.
</p></div><p></p><div><p>8. Demonstrate ability to recognize collectible amounts upon completion of client's visit and collecting payments for all copays or outstanding balances.
</p></div><p></p><div><p>9. Provide patients with required or requested information.
</p></div><p></p><div><p>10. Balance petty cash on a daily basis .
</p></div><p></p><div><p>11. Order office supplies.
</p></div><p></p><div><p>12. Ensure all correspondence, lab reports, X-ray reports, etc. are placed in patient records and communicated to providers.
</p></div></div><p></p><div><p>13. Prepare and mail all results.
</p></div><p></p><div><p>14. Open, sort and deliver department mail.
</p></div><p></p><div><p>15. Release medical records with signed authorization to do so.
</p></div><p></p><div><p>16. In some clinic locations, staff may be required to perform scribe duties for the provider including documentation in electronic medical record . May be required to transcribe physicians&rsquo; dictation.
</p></div><p></p><div><p>17. Ensure confidentiality of all patient information, particularly all information considered to be protected healthcare information.
</p></div><p></p><div><p>18. Perform duties and responsibilities according to clinic manager or provider direction, following department policies and procedures with the demonstrated knowledge and understanding required to complete duties as assigned or requested.
</p></div><p></p><div><p>19. Answers telephone and provides information in accordance with established procedures.
</p></div><p></p><div><p>20. Demonstrate the ability to cross-train to more than one specialty or clinic.
</p></div><p></p><div><p>21. F aith Health Physician Services Float &ndash; Will be required to float to clinics as needed.<br>
</p></div><br>
<p>Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary.
</p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br>
<br>
</p><p></p><br>
<p>Other information:<br>
<br>
</p><div><p><b>Job Requirements:
</b></p></div><div><p>The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required .
</p></div><p></p><div><p><b>EDUCATION </b><b>(Minimum Requirements for Position </b><b>):
</b></p></div><div><p>GED or High School Diplomarequired.
</p></div><p></p><div><p><b>Previous </b><b>Experience Requirements:
</b></p></div><div><p><b>EXPERIENCE:
</b></p></div><div><p>Previous clinical experiencepreferred.
</p></div><div><p>Previous healthcare experiencepreferred.
</p></div><p></p><div><p><b>Skills/Knowledge Requirements:
</b></p></div><div><p><b>SKILLS (If Applicable </b><b>):
</b></p></div><div><p>Language Skills &ndash; Ability to read, write, speak, and understandt he English language required.
</p></div><p></p><div><p>Computer Skills &ndash; Ability to use computers and related t echnology efficiently required.
</p></div><p></p><div><p>Customer Servicerequired.
</p></div><div><p>Time Management &ndash; Ability to manage time and tasks efficientlyrequired.
</p></div><div><p>Interpersonal Skills &ndash; Ability to socially interact and communicate with others in a positive and professional manne r required.
</p></div><p></p><div><p><b>KNOWLEDGE (If Applicable </b><b>):
</b></p></div><div><p>Patient rights, safety practices, infection control practicesand risk management principles required.<br>
</p></div><p></p><br>
<p><b>Faith Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.</b></p></div><p></p>

Support Specialist-General Surgery-Faith Health

Empower Aesthetics

<p></p><div><p>JOB DESCRIPTION</p><p><b>
POSITION:</b> Front Desk Manager</p><p><b>
DEPARTMENT:</b> Front Desk</p><p><b>
REPORTS TO:</b> <i>Director of Marketing and Customer Experience</i></p><p><b>
THE COMPANY</b>: DermaTouch RN is a state-of-the-art aesthetic and wellness center combining years of experience with the latest technology to meet your skincare and anti-aging needs. Our facility hosts a wide variety of beauty and wellness treatments, from Botox&reg; and dermal fillers to health and wellness treatments. Our team of physicians, licensed aesthetic nurses and expert support staff are experts in Allergan products, making the clinic recognized as an &quot;Advanced Injector&quot; clinic and THE top Botox&reg;, dermal filler and CoolSculpting provider in Houston. We are the best at what we do and attract the best talent. Our practice represents decades of education and experience in medical science, holistic health, diet and nutrition.</p><p><b>
Job Summary:</b> Responsible for overview and supervision of patient in-flow and out-flow, patient education, and collection of fees. Also responsible for inventory control, supervision of the front office staff including hiring and training.</p><h3 class="jobSectionHeader"><b>
Experience AND EDUCATION:</b></h3><p>
1. Five years&rsquo; experience in supervision of front office operations in a medical practice.</p><p>
2. High school diploma or equivalent required; 2 or 4 year degree preferred.</p><p><br>
</p><p><b>Essential Skills and Abilities:</b></p><p>
1. Able to work well in a supervisory capacity.</p><p>
2. Possesses strong knowledge of med spa offering including injectables, aesthetic treatments (laser hair reduction, laser resurfacing, Ultherapy and CoolSculpting), and retail sales (skin care).</p><p>
3. Possesses strong knowledge of clinical operations.</p><p>
4. Demonstrates skills in motivating and training professional staff.</p><p>
5. Strong PC skills. Knowledge of Nextech a plus but not required.</p><p>
6. Strong phone and communication skills and customer service oriented.</p><p><b>
RESPONSIBILITIES:</b></p><p>
1. Hires, trains and supervises front office staff (check-in, check-out, appointment scheduling/confirmations, inbound sales inquiries, partner programs and retail sales).</p><p>
2. Establishes weekly work schedules for front office.</p><p>
3. Coordinates with Practice Manager to establish schedules for Nurse Injectors and Aestheticians; notifies staff of vacations, meetings, etc.</p><p>
4. Maintains smooth operation of check-in, check-out, appointment bookings, phone call management and retail sales.</p><p>
5. Closes and reconciles financials daily. Cash, Credit and Partner Programs.</p><p>
6. Collaborates with leadership team on pricing, specials, promotions, social media posts, and events.</p><p>
7. Prepares front office payroll information.</p><p>
8. Monitors retail, injectable and other supply inventory.</p><p>
9. Works with leadership team to develop, modify and manage policies.</p><p>
10. Works Front Desk on high patient flow days or as necessary based on schedule.</p><p>
11. Role is full time and may require some Saturdays.</p><p>
12. Ensure compliance laws, safety codes and regulation are met.</p><p>
13. Foster and promote a cooperative teamwork environment.</p><p>
14. Lead front desk team to ensure quality service is provided, in an efficient manner, and daily job functions are completed at the highest level.</p><p>
15. Reach sales goals through client education, inventory control, promotion of products, upscale customer service and training/developing front desk associates.</p></div>

Front Desk Team Lead

Shannon Health

<div><p><b>Job Summary</b></p>
<p>Responsible for the delivery of patient care as directed by the clinic provider. The medical assistant works closely with the clinic patient care manager, other professional staff, clerical staff, ancillary department members, visitors and families.
</p><p>Responsible for basic nursing-related and medical office tasks of average difficulty.
</p><p><b>Performance: Position Specific Essential Functions</b></p>
<ul><li>Ability to make decisions and takes appropriate action based on the information they have. Recognizes own limitations and consults with the supervisor, manager, or team member when appropriate.</li>
<li>Works efficiently and manages duties to ensure that tasks are completed with accuracy and within the scheduled shift or reasonable amount of time.
</li><li>Demonstrates accurate, knowledge and skill to carry out job duties. Follows departmental work policies and procedures. Speed and consistency of output, and time utilization of job duties.</li>
<li>Demonstrates ability to consistently utilize electronic equipment and online computer programs to perform job duties, including electronic documentation, and order entry.
</li><li>Consistently utilizes and maintains supplies and equipment to minimize lost charges and unnecessary equipment repair-replacement.</li>
<li>Adheres to established policies on privacy and security requirements for compliance with the Health Insurance Portability and Accountability Act (HIPAA), as applicable by Shannon Policy.
</li><li>Greets patients in a professional, service-oriented manner; weighs patients; takes patient vital signs, including temperature, pulse, respiration and blood pressure; documents height and weight of patients.
</li><li>Reviews medical charts; documents patient medical histories and symptoms in IC-Chart (EMR).
</li><li>Performs a variety of routine tasks while assisting physician with treatments or procedures.</li>
<li>Prepares rooms for examinations; ensures examination rooms are stocked with necessary supplies and equipment. Clean rooms as needed.</li>
<li>Assists with patient education, providing written information and answering basic inquiries.</li>
<li>Prepares excuses, complete forms, and maintain logs.</li>
<li>Performs other duties as assigned.</li>
</ul>
<p><b>Qualifications</b></p>
<p>Education</p>
<ul><li><b>Required</b>
<ul><li>High School Diploma, GED, or equivalent
</li></ul></li></ul><p>Experience:</p>
<ul><li><b>Preferred</b>
<ul><li>One or more years of experience as a medical assistant
</li></ul></li></ul><p>Certification/Licensure:</p>
<ul><li><b>Required</b>
<ul><li>Basic Life Support (BLS) Certification
<ul><li><i>Must obtain within ninety (90) days of start date
</i></li></ul></li></ul></li><li><b>Preferred</b>
<ul><li>Registered/Certified Medical Assistant
</li></ul></li></ul><br>
Location: Shannon Health &middot; UROLOGY BIG SPRING<br>
Schedule: Full Time</div>

Medical Assistant

Mineral Community Hospital

<div><p>Job Summary
</p><p><b><i>*Applicants must be a Certified Professional Coder (CPC) and have 1 year of relevant work experience*
</i></b></p><p>The focus of this position is to enhance patient care and safety while working and collaborating positively as a member of the MCH team.
</p><p>Responsible for coding clinic and hospital claims, inpatient and outpatient encounters or a mixture as assigned by Business Office Manager. These records include emergency room, short stays, endoscopy, physical therapy, inpatient, outpatient surgery, diagnostic services, and clinic encounters. Communicate appropriately with coworkers to ensure all documentation requirements are being met for services billed. Help with chart analysis for physician or nursing deficiencies or missing reports.
</p><p>Responsibilities
</p><ul><li>Review and analyze patient medical records to assign appropriate codes for diagnoses and procedures.
</li><li>Utilize coding systems such as ICD-9 and DRG to ensure accurate documentation.
</li><li>Collaborate with healthcare providers to clarify any discrepancies in medical records.
</li><li>Maintain up-to-date knowledge of coding guidelines and regulations to ensure compliance.
</li><li>Assist in the management of medical billing processes and collections as needed.
</li><li>Ensure the confidentiality and security of patient information in accordance with HIPAA regulations.
</li><li>Generate reports related to coding accuracy and billing efficiency for management review.
</li></ul><p>Skills
</p><ul><li>Ability to process work using both alphabetical and numerical filing systems.
</li><li>Fluent in English.
</li><li>Possess basic clerical background including computer skills, basic filing skills and general knowledge of office procedures.
</li><li>Able to organize and prioritize workload.
</li><li>Able to work under pressure and perform multitasking duties under pressure with accuracy.
</li><li>Must have manual dexterity.
</li><li>Able to complete tasks within a given time frame.
</li><li>Able to work with minimal supervision.
</li><li>Must be able to code ambulatory, inpatient, emergency and or surgery encounters or a mix there of.
</li></ul><p>We invite qualified candidates who are passionate about healthcare coding to apply for this vital role within our organization. Join us at MCH in creating an inviting atmosphere that enhances the experience of every guest! Submit a resume today and/or fill out our application here: https://mineralcommunityhospital.com/career-search/</p></div>

Medical Records Coder

Petset

<p><b>About PetSet</b></p><p>PetSet exists to end animal homelessness by changing systems, not symptoms. Through strategic partnerships, accessible spay/neuter services, public policy initiatives, research, and innovative programs, PetSet works to create sustainable solutions that improve the lives of animals and the communities they call home.</p><p><b>Position Title:</b></p><p>Customer Service Representative (CSR)</p><p><b>Reports To:</b></p><p>Senior Programs Manager</p><p><b>Position Summary</b></p><p>The Customer Service Representative (CSR) serves as the primary point of contact for pet owners utilizing PetSet's Mobile Spay/Neuter Unit. This position is responsible for ensuring a positive client experience through appointment management, client communications, intake and discharge procedures, payment processing, recordkeeping, and administrative support.</p><p>This position is based on PetSet's Mobile Spay/Neuter Unit and requires regular travel to clinic locations throughout the Greater Houston region and surrounding communities. The CSR plays a critical role in helping PetSet deliver high-quality, accessible spay/neuter services directly in the communities where they are needed most, supporting the organization's mission to end animal homelessness.</p><p>The standard schedule is a four-day work week, aligned with the Mobile Spay/Neuter Unit's operating schedule. Flexibility is required to occasionally work additional days, evenings, weekends, or extended hours based on clinic needs, special events, community outreach activities, and organizational priorities.</p><p>This position requires exceptional customer service skills, strong attention to detail, and the ability to work efficiently in a fast-paced mobile clinic environment.</p><p><b>Essential Duties and Responsibilities</b></p><p><b>Client Services &amp; Communication:</b></p><ul><li>Serve as the primary customer service contact for pet owners before, during, and after appointments.</li><li>Answer phone calls, emails, text messages, and online inquiries regarding services, eligibility requirements, and appointment scheduling.</li><li>Provide clear instructions regarding appointment preparation, transportation requirements, and post-operative care.</li><li>Address client questions and concerns professionally and compassionately.</li><li>Assist in resolving client issues and escalating concerns when appropriate.</li></ul><p><b>Appointment Management:</b></p><ul><li>Schedule, confirm, and manage spay/neuter appointments through PetSet's scheduling system.</li><li>Maintain appointment waitlists and assist with rescheduling when necessary.</li><li>Monitor appointment attendance and communicate with clients regarding cancellations or no-shows.</li><li>Verify eligibility requirements and required documentation.</li></ul><p><b>Clinic Intake &amp; Check-In:</b></p><ul><li>Welcome clients upon arrival and facilitate the check-in process.</li><li>Verify client and pet information.</li><li>Collect and review required consent forms and medical history information.</li><li>Ensure all records are complete and accurate prior to surgery.</li><li>Coordinate client flow to support efficient clinic operations.</li></ul><p><b>Payment Processing &amp; Recordkeeping:</b></p><ul><li>Collect registration fees and process payments.</li><li>Issue receipts and maintain accurate financial records.</li><li>Assist with reconciliation of daily transactions.</li><li>Maintain confidential client and patient records in accordance with organizational policies.</li></ul><p><b>Patient Discharge Support</b></p><ul><li>Assist veterinary staff with discharge procedures.</li><li>Review discharge instructions with pet owners.</li><li>Ensure clients receive all required paperwork, medications, and follow-up information.</li><li>Document completed services and client communications.</li></ul><p><b>Administrative Support</b></p><ul><li>Maintain clinic files, reports, and program records.</li><li>Assist with data entry and reporting requirements.</li><li>Support outreach efforts and community partner communications as needed.</li><li>Help maintain inventory of administrative and client-facing supplies.</li></ul><p><b>Mobile Clinic Operations:</b></p><ul><li>Travel to Mobile Spay/Neuter Unit service locations throughout the Greater Houston region and surrounding communities.</li><li>Assist with setup and breakdown of mobile clinic operations.</li><li>Support smooth daily clinic workflow alongside veterinary staff.</li><li>Represent PetSet professionally at community events, partner sites, and clinic locations.</li><li>Assist with logistical coordination to ensure efficient daily operations.</li></ul><p><b>Qualifications</b></p><p><b>Required Qualifications:</b></p><ul><li>High school diploma or equivalent.</li><li>Minimum of two years of customer service or administrative experience.</li><li>Strong verbal and written communication skills.</li><li>Excellent organizational and time-management abilities.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Proficiency with Microsoft Office and web-based scheduling systems.</li><li>Comfortable working with diverse populations and in community-based settings.</li><li>Valid driver's license.</li><li>Must have reliable transportation and the ability to travel regularly to mobile clinic locations throughout the Greater Houston region and surrounding communities.</li><li>Ability to work outdoors and in varying conditions while supporting mobile clinic operations.</li></ul><p><b>Preferred Qualifications</b></p><p>+ Previous experience in animal welfare, veterinary medicine, animal sheltering, rescue organizations, or related fields is a plus.</p><p>+ Bilingual (English/Spanish) is a plus.</p><p>+ Experience handling cash, payments, and client records.</p><p>+ Familiarity with veterinary software or scheduling platforms.</p><p>+ Experience using Clinic HQ or similar veterinary appointment and practice management software is a plus.</p><p><b>Knowledge, Skills, and Abilities</b></p><ul><li>Exceptional customer service and interpersonal skills.</li><li>Ability to remain calm and professional during stressful situations.</li><li>Strong attention to detail and accuracy.</li><li>Ability to maintain confidentiality.</li><li>Commitment to PetSet's mission and values.</li><li>Ability to work independently and collaboratively as part of a team.</li></ul><p><b>Working Conditions</b></p><ul><li>Work is performed both inside the Mobile Spay/Neuter Unit and at community service locations throughout the Greater Houston region.</li><li>Frequent local travel is required.</li><li>Position is generally scheduled for a four-day work week.</li><li>Flexibility to occasionally work additional days, evenings, weekends, or extended hours as needed to support clinic operations, special events, and community outreach activities.</li><li>Frequent standing, walking, bending, and lifting up to 25 pounds.</li><li>Exposure to animals in a clinical environment.</li><li>Ability to work in varying weather conditions while supporting mobile clinic operations.</li></ul><p>Pay: $22.00 - $24.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Customer Service Representative

North East Medical Services

<div><div><div>Shift: 12am - 9am<br>
<br>
The Call Center Representative I, will be responsible for handling evening inbound and outbound calls, scheduling appointments, providing information about clinic services, and addressing patient inquiries to resolve issues and concerns. This role ensures patient satisfaction and requires excellent communication skills, the ability to work independently, and a commitment to providing excellent customer service. This position will also include duties within the Health Information Systems (HIS) department.</div></div><p>
</p><div><div><b>ESSENTIAL JOB FUNCTIONS:</b></div><br>
</div><ul><li><div>Answer and route incoming calls, including the provider line, through Cisco telephone system to appropriate resources while adhering to telephone etiquette standards.</div></li><li><div>
Manage inbound and outbound calls in a timely manner.
</div></li><li><div>Follow communication &ldquo;scripts&rdquo; when handling different topics.</div></li><li><div>
Identify patients&rsquo; needs, clarify information as necessary, research every issue, and provide solutions or alternatives.</div></li><li><div>
Build sustainable relationships and engage customers by taking the extra mile.</div></li><li><div>
Meet personal/team qualitative and quantitative targets.</div></li><li><div>
Schedule, reschedule, and cancel appointments for patients across all clinics and various specialties and departments.</div></li><li><div>
Conduct updates of demographic data for current and new patients</div></li><li><div>
Verify and update patient insurance information and understand the insurances accepted by each clinic.
</div></li><li><div>Inform and refer patients to clinic services and programs.</div></li><li><div>
Handle Health Information Systems (HIS) tasks.</div></li><li><div>
Assist in outreach projects.</div></li><li><div>
Enter new customer information into the system.</div></li><li><div>
Follow-up on customer calls when necessary.</div></li><li><div>
Check cancellation line /voicemail.</div></li><li><div>
Check In Basket messages from MyChart and appointment request work queue.</div></li><li><div>
Respond to patient portal messages in a timely manner.</div></li><li><div>
Perform other job duties as required by manager/supervisor.</div></li></ul><p>
</p><ul><li><div>Completion of a high school certificate or equivalent required.
</div></li><li><div>Ability to work in a fast-paced environment, be able to multi-task.</div></li><li><div>
Basic computer knowledge i.e. Microsoft Office Suite</div></li><li><div>
Ability to work variable evening shifts and hours.
</div></li><li><div>Must be detail oriented.</div></li><li><div>
Prior telephonic customer service experience preferred.</div></li><li><div>
Prior experience in a healthcare setting preferred.</div></li><li><div>
Ability to relate to patients in a professional and courteous manner.</div></li><li><div>
Maintain a positive environment while working with coworkers and/or patients within a diverse culture.</div></li><li><div>
Provide excellent customer service to align with the organization&rsquo;s vision and mission statement.</div></li><li><div>
Must have required internet connection and bandwidth (1 GBmps) at employee&rsquo;s home.</div></li></ul><p>
</p><p></p><div><div><b>LANGUAGE:</b></div></div><ul><li><div>
Must be able to fluently speak, read and write English.</div></li><li><div>
Fluency in Spanish required.</div></li></ul><p>
</p><div><div><b>STATUS:</b></div></div><ul><li><div>
This is an FLSA non-exempt position.</div></li><li><div>
This is not an OSHA high-risk position.</div></li><li><div>
This is a full time position</div></li></ul></div>

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