clinic operations manager

Peergrowth

<div>
 
 The
 
 Operations Manager
 
 is responsible for orchestrating the seamless daily operations of a high-end, multidisciplinary clinic specializing in advanced dermatology, medical aesthetics, and anti-aging wellness. This role demands a unique blend of clinical oversight and luxury service management, ensuring that every patient journey reflects the clinic's commitment to "beauty from within" through science and personalized care.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Operational Excellence &amp; Floor Management
 
 
 <ul>
 <li>
 Oversee daily floor operations across all departments, including reception, nursing, and specialist consultation rooms.
 </li>
 <li>
 Manage patient flow to minimize wait times while maintaining a calm, upscale environment for premium treatments such as IV therapy and medical facials.
 </li>
 <li>
 Ensure the facility maintains the highest standards of neatness, clinical hygiene, and luxury aesthetics.
 </li>
 </ul>
 
 
 2. Staff Leadership &amp; Performance
 
 
 <ul>
 <li>
 Lead and monitor a diverse team of receptionists, therapists, and administrative staff to ensure consistent delivery of superior customer service.
 </li>
 <li>
 Maintain staff schedules, conduct performance evaluations, and implement disciplinary actions when necessary to uphold clinic rules.
 </li>
 <li>
 Foster a collaborative "family" culture among medical experts (dermatologists, nutritionists) and support teams.
 </li>
 </ul>
 
 
 3. Patient Experience &amp; Journey Optimization
 
 
 <ul>
 <li>
 Enhance the end-to-end patient journey, from the initial greeting at the front desk to post-treatment follow-up and billing.
 </li>
 <li>
 Proactively resolve patient complaints and problems to maintain the clinic's reputation for excellence and trust.
 </li>
 <li>
 Implement personalized health and wellness plans in coordination with the medical team to ensure long-term patient satisfaction.
 </li>
 </ul>
 
 
 4. Supply Chain &amp; Inventory Control
 
 
 <ul>
 <li>
 Perform periodic stock checks and manage the procurement of medical supplies, aesthetic consumables, and nutrition products.
 </li>
 <li>
 Verify medical purchases and ensure all medications and treatment materials are within their expiry dates and replaced promptly.
 </li>
 </ul>
 
 
 5. Compliance &amp; Strategic Growth
 
 
 <ul>
 <li>
 Ensure strict adherence to operational policies and UAE healthcare regulations (e.g., Dubai Health Authority standards).
 </li>
 <li>
 Assist in initiating operational changes and process improvements to drive efficiency and financial performance.
 </li>
 <li>
 Collaborate with visionary leadership to align operational strategies with the clinic's mission of empowering women through science-led wellness.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor's degree in Healthcare Management, Business Administration, or a related field.
 </li>
 <li>
 
 Experience:
 
 A minimum of 5&ndash;7 years of experience in clinic management or high-end hospitality operations within the UAE.
 </li>
 <li>
 
 Sector Knowledge:
 
 Prior experience in dermatology, medical aesthetics, or a multidisciplinary wellness center is highly preferred.
 </li>
 <li>
 
 Skills:
 
 * Strong leadership and organizational skills to manage multidisciplinary teams.
 </li>
 <li>
 Exceptional communication and conflict-resolution abilities for high-net-worth clientele.
 </li>
 <li>
 Proficiency in medical ERP systems and inventory management software.
 </li>
 </ul>
 
 
 Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 
 Customer Satisfaction:
 
 High patient retention rates and positive feedback scores.
 </li>
 <li>
 
 Operational Efficiency:
 
 Minimal downtime in room usage and optimized staff scheduling.
 </li>
 <li>
 
 Stock Management:
 
 Zero stock-outs of critical medical or aesthetic consumables.
 </li>
 </ul>
</div>

Clinic Operations Manager

Internal Medicine Associates of Plano

Job Overview We are seeking a dynamic and strategic Medical Practice Operations Manager to oversee the daily functions and long-term growth of our organization and to manage a new clinic in Carrollton. The ideal candidate will possess a strong background in management, strategic planning, and business development, with proven leadership skills to guide teams toward operational excellence. This role requires a proactive approach to process improvement, profit and loss management, and sales growth, ensuring the organization operates efficiently and achieves its strategic objectives. As Operations Manager, you will play a pivotal role in driving organizational success through effective supervision, project management, and innovative problem-solving.Duties<ul><li>Develop and implement operational strategies aligned with organizational goals to enhance efficiency and productivity.</li><li>Lead, motivate, and supervise teams across various departments to foster a high-performance work environment.</li><li>Act as office manager for our new medical office in Carrollton at the Carrollton Regional Hospital</li><li>Help with AP, Payroll as needed</li><li>Coordinate complex projects from inception to completion, ensuring timely delivery within scope and budget.</li><li>Drive process improvement initiatives to streamline workflows, reduce waste, and optimize resource utilization.</li><li>Monitor performance, develop strategies to increase patient volume, and support marketing efforts.</li><li>Ensure compliance with medical regulations and internal policies while maintaining high standards of safety and quality.</li></ul>Skills<ul><li>MBA and familiarity with Primary Care and eCW EMR is strongly looked upon</li><li>Strong management capabilities with experience supervising diverse teams in fast-paced environments.</li><li>Expertise in strategic planning to set clear objectives and execute long-term organizational goals.</li><li>Experience in management in a medical office.</li><li>Financial acumen in managing profit &amp; loss statements, budgeting, and financial forecasting.</li><li>Business development proficiency to identify opportunities for growth and expand market presence.</li><li>Excellent project management skills with the ability to coordinate multiple initiatives simultaneously.</li><li>Commitment to process improvement through innovative thinking and continuous evaluation of workflows.</li></ul>Pay: $55,259.84 - $86,549.48 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>eCW EMR: 1 year (Preferred)</li><li>Medical office management: 2 years (Preferred)</li></ul>License/Certification:<ul><li>Certified Medical Manager (Required)</li></ul>Work Location: In person

Medical Clinic Operations Manager

MIRA Construction

<div>We are looking for an experienced Clinic Manager to lead the operations of a premium Medical Aesthetics &amp; Wellness clinic in Dubai. This is a senior management role for a strong operator with proven experience managing clinics with high monthly turnover and working in a fast-paced, revenue-driven environment. 
 
Key Responsibilities:<ul><li>Full control of clinic operations and daily processes</li><li>Management of leads, sales funnel and conversions</li><li>Understanding and optimization of operational &amp; sales systems (CRM, KPIs)</li><li>Acting as the right hand of the owner in operational and business matters</li><li>Coordination of medical and administrative teams</li><li>Ensuring high-level patient experience and revenue performance</li></ul>
Requirements<ul><li>Minimum 3 years of experience as a Clinic Manager or similar leadership role in Dubai or Abu Dhabi</li><li>Proven experience managing big turnovers</li><li>Strong understanding of medical aesthetics / wellness clinic operations</li><li>English level B2 or higher (Arabic is a plus)</li><li>Experience working with CRM systems, reporting, KPIs and financial tracking</li><li>Strong leadership and people management skills</li><li>Excellent communication and organisational skills</li></ul>
Benefits<ul><li>Full-time position, on-site in Dubai</li><li>Competitive salary</li><li>Opportunity to work in a premium, fast-growing clinic</li><li>Professional growth and long-term career prospects</li></ul></div>

Clinic Manager

D Healthcare

Job Title:Clinic Manager &ndash; Healthcare (Sharjah &ndash; Rolla)Location:Sharjah &ndash; Rolla STREET, UAEEmployment Type:Full-Time | Immediate Joining PreferredJob Summary:We are looking for an experienced and result-oriented Clinic Manager to handle end-to-end clinic operations and business development for a busy medical center in Sharjah (Rolla). The candidate will be fully responsible for daily operations, staff management, patient experience, revenue growth, compliance, and marketing execution. This role requires 24&times;7 responsibility mindset, strong leadership, and hands-on involvement.Key Responsibilities:1. Day-to-Day Clinic Operations<ul><li>Ensure smooth daily functioning of OPD, pharmacy, lab coordination, and reception</li><li>Monitor patient flow, waiting time, and service quality</li><li>Supervise front office, nurses, doctors, and support staff</li><li>Handle duty rosters, attendance, leave planning, and staff discipline</li><li>Resolve patient complaints and escalations professionally</li><li>Ensure clinic readiness at all times (staffing, consumables, cleanliness)</li></ul>2. Staff &amp; HR Management<ul><li>Manage receptionists, nurses, doctors, PRO/support staff</li><li>Conduct daily briefing and weekly performance reviews</li><li>Ensure staff follows SOPs, dress code, and professional conduct</li><li>Coordinate onboarding, training, and basic HR documentation</li><li>Motivate staff to achieve patient and revenue targets</li><li>Maintain staff retention and team morale</li></ul>3. Business Development &amp; Revenue Growth<ul><li>Increase daily OPD footfall and overall clinic revenue</li><li>Execute local marketing activities (offers, packages, tie-ups)</li><li>Coordinate digital leads (Facebook, WhatsApp, walk-ins, referrals)</li><li>Build relationships with nearby companies, hotels, labor camps, and corporates</li><li>Track daily collections, discounts, and conversions</li><li>Suggest new services, packages, and promotional strategies</li></ul>4. Sales &amp; Front Office Management<ul><li>Ensure strong conversion of enquiries to consultations</li><li>Monitor receptionist call handling, follow-ups, and lead closure</li><li>Maintain patient database and repeat-visit strategy</li><li>Ensure proper billing, cash handling, and daily reports</li><li>Minimize revenue leakage and improve collection efficiency</li></ul>5. Compliance &amp; Coordination<ul><li>Ensure compliance with MOH / local health authority guidelines</li><li>Coordinate with management for audits, inspections, and renewals</li><li>Maintain basic records, licenses, and operational documentation</li><li>Liaise with vendors, labs, pharmacies, and service providers</li></ul>6. Reporting &amp; Accountability<ul><li>Prepare and submit daily, weekly, and monthly reports</li><li>OPD count</li><li>Revenue &amp; collections</li><li>Expenses</li><li>Staff performance</li><li>Take ownership of clinic performance and outcomes</li><li>Be available and responsive for operational issues 24&times;7</li></ul>Required Skills &amp; Qualifications:<ul><li>Minimum 1&ndash;5 years experience as Clinic Manager in UAE healthcare</li><li>Previous healthcare clinic experience is mandatory</li><li>Hindi speaking is compulsory</li><li>Strong leadership, problem-solving, and communication skills</li><li>Hands-on attitude &ndash; not a desk-only role</li><li>Ability to work under pressure and handle multi-tasking</li><li>Knowledge of UAE healthcare operations and patient handling</li></ul>Work Ethic &amp; Expectations:<ul><li>Must take full ownership of clinic operations</li><li>24&times;7 responsibility mindset (emergency availability when required)</li><li>Result-oriented with focus on growth and stability</li><li>Loyal, honest, and long-term association preferred</li></ul>Salary &amp; Benefits:<ul><li>Salary: Competitive (Based on Experience)</li><li>Performance-based incentives</li><li>Growth opportunity in a multi-unit healthcare group</li></ul>How to Apply:Interested candidates with relevant UAE healthcare experience may apply on Indeed share CVJob Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

steadfast group

We are looking for an experienced and organized Dental Clinic Manager to oversee daily clinic operations, ensure smooth workflow between departments, and maintain high-quality patient service standards. The ideal candidate should have strong leadership skills, experience managing dental or healthcare facilities in the UAE, and a good understanding of clinical operations, insurance, and patient management systems.Roles &amp; Responsibilities:* Oversee daily operations of the dental clinic, ensuring smooth coordination between doctors, nurses, reception, and administrative teams.* Manage clinic schedules, patient flow, and appointment systems to optimize efficiency.* Supervise front desk operations, ensuring exceptional customer service and timely patient communication.* Monitor financial performance, including revenue tracking, expenses, and budgeting in coordination with management.* Ensure compliance with DHA regulations, infection control, and clinical safety protocols.* Manage insurance-related processes, including approvals, billing, and claim submissions.* Handle recruitment, training, and performance evaluation of clinic staff.* Maintain clinic inventory, procurement of dental materials, and vendor coordination.* Review and implement clinic policies, SOPs, and workflow improvements.* Address patient feedback and resolve concerns promptly and professionally.* Generate operational reports and share key performance metrics with management.* Support marketing and business development activities for patient acquisition and retention.Desired Profile:* Minimum 3&ndash;5 years of UAE experience in clinic or healthcare management (preferably dental).* Bachelor&rsquo;s degree or diploma in Healthcare Administration, Business Management, or related field.* Strong knowledge of DHA regulations, licensing, and insurance procedures.* Proficiency in clinic management software and MS Office tools.* Excellent communication, leadership, and organizational skills.* Strong problem-solving ability with attention to detail.* Fluency in English; Arabic proficiency is an advantage.* Ability to work in a fast-paced, patient-focused environment.* Salary AED10,000 to AED15,000Job Type: Full-timePay: AED10,000.00 - AED15,000.00 per monthApplication Question(s):<ul><li>What is your current/last drawn salary?</li><li>Which industry experience do you have?</li><li>Do you have required experience as mentioned in JD?</li></ul>

Zenyu Medicare

Location: Remex Medical CentreJob SummaryThe Clinic Manager at Remex Medical Centre Clinic is responsible for overseeing the day-to-day operations of the clinic to ensure efficient service delivery, high-quality patient care, and smooth administrative and clinical workflows. The role combines leadership, operations management, staff supervision, and patient service excellence.Key ResponsibilitiesClinic Operations<ul><li>Oversee daily clinic operations to ensure smooth, efficient, and compliant functioning</li><li>Develop, implement, and monitor clinic policies, procedures, and workflows</li><li>Ensure compliance with healthcare regulations, safety standards, and internal protocols</li></ul>Staff Management<ul><li>Supervise administrative, nursing, and support staff</li><li>Coordinate staff schedules, attendance, and leave management</li><li>Support recruitment, onboarding, training, and performance evaluations</li><li>Promote a positive, professional, and team-oriented work environment</li></ul>Patient Experience<ul><li>Ensure high standards of patient care and customer service</li><li>Address patient concerns, complaints, and feedback professionally and promptly</li><li>Maintain patient confidentiality and data protection standards</li></ul>Administrative &amp; Financial Management<ul><li>Oversee appointment scheduling, billing, and insurance processes</li><li>Monitor clinic expenses, supplies, and inventory</li><li>Assist with budgeting, financial reporting, and cost control</li><li>Ensure accurate record-keeping and reporting</li></ul>Coordination &amp; Communication<ul><li>Act as a liaison between doctors, staff, management, and external partners</li><li>Support medical staff with operational and administrative needs</li><li>Coordinate with suppliers, service providers, and regulatory bodies</li></ul>Quality Improvement<ul><li>Identify opportunities to improve efficiency, service quality, and patient satisfaction</li><li>Monitor key performance indicators (KPIs) and clinic performance metrics</li><li>Support implementation of new services, systems, or technologies</li></ul>Required Qualifications &amp; Skills<ul><li>Diploma or Bachelor&rsquo;s degree in Healthcare Management, Business Administration, or a related field</li><li>Proven experience in clinic, hospital, or healthcare facility management</li><li>Strong leadership and team management skills</li><li>Excellent communication and interpersonal skills</li><li>Good understanding of healthcare regulations and patient confidentiality</li><li>Strong organizational, problem-solving, and multitasking abilities</li><li>Proficiency in clinic management software and basic financial systems</li></ul>Preferred Qualifications<ul><li>Experience managing a medical centre or multi-specialty clinic</li><li>Knowledge of insurance and billing processes</li><li>First Aid or healthcare administration certifications</li></ul>Job Type: Full-timePay: ₹25,000.00 - ₹35,000.00 per monthWork Location: In person

Skin Laundry

Job Purpose The Clinic Manager is responsible for overseeing all aspects of clinic operations, ensuring the delivery of exceptional client experiences while driving sales performance and operational efficiency. This role involves managing day-to-day operations, leading and developing a high-performing team, and maintaining alignment with Skin Laundry&rsquo;s mission and goals. The Clinic Manager collaborates with regional leadership to implement sales strategies, analyze performance metrics, and foster a positive workplace culture that prioritizes inclusivity and professional growth.Acting as the primary decision-maker, the Clinic Manager ensures compliance with company standards, creates actionable plans for improvement, and plays a critical role in achieving clinic and organizational success.Scope of Responsibilities1. Operations &amp; Compliance<ul><li>Manage daily clinic operations ensuring a seamless, efficient, and client-focused environment.</li><li>Implement and ensure compliance with Skin Laundry SOPs, health and safety protocols, and government health regulations.</li><li>Maintain a clean, organized, and welcoming clinic environment always.</li><li>Manage clinic opening/closing procedures, facility upkeep, and emergency readiness.</li><li>Lead inventory management: ordering, stock control, expiry tracking, and product usage.</li><li>Conduct weekly cash and transaction reconciliations; ensure accurate billing and budget alignment.</li><li>Maintain and submit stock and performance reports promptly and accurately.</li><li>Support special projects such as new service rollouts, facility enhancements, and clinic audits.</li><li>Ensure readiness for internal and external inspections and regulatory compliance.</li><li>Maintain confidentiality in line with data protection and privacy legislation.</li><li>Display schedule flexibility to support evenings, weekends, and peak business periods.</li></ul>2. Sales &amp; Client Retention<ul><li>Drive clinic revenue successfuly through targeted sales strategies, tracking KPIs and team performance.</li><li>Promote upselling of services and retail products aligned with treatment outcomes.</li><li>Analyze sales reports and identify areas for growth and optimization.</li><li>Collaborate with Marketing to support campaigns and increase client footfall.</li><li>Resolve client concerns effectively and proactively build long-term relationships.</li><li>Celebrate treatment results with clients to foster trust and loyalty.</li></ul>3. Team Leadership &amp; Development<ul><li>Lead, supervise, and support clinic staff to deliver high performance and meet clinic goals.</li><li>Conduct performance reviews, KPI check-ins, and coaching sessions in partnership with HR.</li><li>Ensure appropriate scheduling, staffing coverage, and team morale.</li><li>Oversee recruitment, onboarding, and continuous training.</li><li>Build a collaborative, inclusive, and high-engagement team culture.</li><li>Guide team members to uphold Skin Laundry service protocols and brand excellence.</li><li>Empower staff through regular recognition, ownership of responsibilities, and development.</li></ul>4. Customer Experience &amp; Communication<ul><li>Serve as the lead for service excellence and client satisfaction.</li><li>Ensure all client communications (in person, phone, WhatsApp, email) meet professional and brand standards.</li><li>Address escalated concerns with care and discretion.</li><li>Maintain the clinic&rsquo;s reputation for outstanding service through consistent delivery and quality control.</li></ul>5. Financial Management<ul><li>Own the clinic&rsquo;s budget, revenue targets, and cost management initiatives.</li><li>Review financial data to support business decisions and strategic planning.</li><li>Adjust staffing and resource use based on clinic performance and client demand.</li><li>Recommend and implement cost-saving strategies where appropriate without compromising service quality.</li></ul>6. Inventory &amp; Procurement<ul><li>Monitor and maintain appropriate stock levels of medical, technical, and operational supplies.</li><li>Oversee inventory accuracy and expiry compliance.</li><li>Submit procurement needs and reports in line with company processes.</li></ul>7. Professionalism &amp; Development<ul><li>Exhibit reliability, initiative, and responsibility in all tasks.</li><li>Keep an up-to-date personal development file with training, certifications, and performance milestones.</li><li>Stay informed of industry trends, new services, and business developments relevant to clinic growth.</li></ul>8. Enhancing Skin Laundry Culture<ul><li>Create a people-first environment that values diversity, equity, and inclusion in both client interactions and team culture.</li><li>Champion a respectful, collaborative, and growth-oriented workplace.</li><li>Share best practices with peers and align with broader company goals.</li><li>Serve as a role model of the &ldquo;One-Team&rdquo; philosophy across all clinic and cross-functional interactions.</li></ul>9. Leadership Responsibilities<ul><li>Act as the final decision-maker on clinic operations.</li><li>Conduct evaluations, give timely feedback, and encourage accountability.</li><li>Lead team huddles and meetings to align on targets, address challenges, and celebrate wins.</li><li>Ensure all staff operate within a safe, compliant, and professionally managed environment.</li></ul>Marginal FunctionsOccasional Tasks<ul><li>Participate in regional leadership meetings and strategy alignment discussions.</li><li>Support new service launches, campaigns, and special projects.</li></ul>Support for the Team<ul><li>Provide temporary coverage or support to nearby clinics as needed.</li><li>Contribute to cross-functional initiatives supporting compliance or performance goals.</li></ul>Contributing to Broader Goals<ul><li>Pilot and test new operational strategies, providing feedback to leadership.</li><li>Enroll in leadership development programs to enhance your management skill set.</li></ul>Required Knowledge, Skills &amp; AbilitiesTechnical Expertise<ul><li>Aesthetic Clinic Operations Mastery: Extensive expertise in managing and leading aesthetic clinic operations, encompassing team leadership, optimisation of client flow, and monitoring and driving performance metrics.</li><li>Financial Acumen: Skilled in budget management, forecasting, and interpreting key performance data.</li><li>Software Skills:</li><li>Advanced proficiency in EMR clinic software and CRM platform is preferred.</li><li>Strong command of Microsoft Office Suite (Excel, Word, Outlook).</li><li>Industry Knowledge: Proven experience of successfully driving clinic revenues and meeting set targets.</li><li>In-depth understanding of the Aesthetic and skincare sector in Abu Dhabi with a focus on evidence-based, accessible solutions.</li></ul>Education &amp; Certifications<ul><li>4+ years of management experience in a reputed Aesthetic clinic environment in Abu Dhabi.</li><li>Bachelor&rsquo;s / Masters degree in business, Retail Management, or related field preferred.</li></ul>Interpersonal Skills<ul><li>Leadership Excellence: Proven ability to motivate, coach, and manage high-performing teams.</li><li>Customer Service: Deep commitment to building trust and delivering personalized client care.</li><li>Communication: Strong verbal and written communication skills across multiple audiences.</li><li>Inclusivity: Actively fosters a workplace that celebrates diversity and nurtures a sense of belonging.</li><li>Strategic Thinking: Able to problem-solve, plan proactively, and align local decisions with company goals.</li></ul>Job Type: Full-timePay: AED1.00 per monthApplication Question(s):<ul><li>Do you have a proven track record of achieving sales targets, managing KPIs, upselling treatments/packages, and driving profitability? If yes please explain.</li><li>Define your people management and leadership skills.</li><li>Do you possess strong skills in clinics EMR systems? (reporting, sales, stock, KPIs), and proficiency in Excel/CRM tools?</li><li>Do you have similar experience in managing an aesthetic/dermatology/laser clinic in Abu Dhabi?</li><li>Do you have proven experience managing DOH regulations, clinic licensing, audits and healthcare compliance?</li><li>What is your expected monthly salary in (AED)</li><li>What is your notice period?</li></ul>Experience:<ul><li>Abu Dhabi based Aesthetic Clinic management: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Clinic Manager (Aesthetic Clinic)

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