clinic operations manager

Oak Orchard Community Health Center, Inc.

<div>Description:

Under general direction of the Director of Clinic Operations, with latitude for independent judgment, the Clinic Operations Manager (COM) serves as the operations and business manager for the site. The COM performs, supervises, coordinates and/or monitors the work activity of employees at their respective sites. This includes department onboarding, scheduling, staff training and development, coaching, and payroll administration. In addition, the COM supports the implementation and monitoring of Oak Orchard Health&rsquo;s (OOH) policy and procedures. The COM will maintain a positive work environment in alignment with OOH&rsquo;s values by behaving and communicating in a respectful and professional manner with patients, coworkers, and various levels of leadership.
Job Duties and Responsibilities:
Operations Management<ul><li>
Supervises the overall operation of a primary care clinic in alignment with goals and objectives of OOH strategic plan.</li><li>
Develop guidelines for prioritizing and assigning work activities, evaluating effectiveness and accuracy to improve efficiencies modifying processes, as necessary.</li><li>
Establish and maintain an efficient responsive patient flow system.</li><li>
Supports the implementation and upholds policies, procedures, objectives, quality improvement, safety, environmental and infection control, and codes and requirements of accreditation and financial performance.</li><li>
Oversee and support maintenance of patient records, to include storage and transfer at site as needed.</li><li>
Assist with management of medical clinical staff in collaboration with Director of Nursing (DON), Chief Medical Officer (CMO) and Chief Clinical Officer (CCO).</li></ul>
Financial<ul><li>
Responsible for control, accuracy, and reporting of daily copay reports and banking deposits.</li><li>
Process pharmaceutical, supply, and other types of orders timely and accurately from approved vendor lists.</li><li>
Maintain provider schedules to ensure adequate visit volumes for patient access and visit volume performance.</li><li>
Compile, analyze, and review monthly site-specific operational reports.</li><li>
Ensure insurance pre-verification and appointment chart preparation protocols are completed to maximize reimbursement.</li></ul>
Quality and Compliance<ul><li>
Oversee completion and submission of quality reports (i.e., employee temperature logs, cleaning logs, etc.)</li><li>
In collaboration with physician(s), oversee clinical compliance for quality assurance, documentation, and reporting.</li><li>
Submit incident report(s) for adverse events that occur at site.</li><li>
Completes all trainings and serves as backup Vaccine for Children (VFC) Program for clinic.</li><li>
Address patient complaints and provide satisfactory resolution to address patient needs.</li><li>
Oversees the submissions of the Patient Satisfaction Surveys into OOH SharePoint.</li><li>
Ensure operational compliance with OOH standards, HIPAA, HRSA, OSHA and JCAHO policies.</li><li>
Train staff and practice for emergency and disaster planning protocols.</li><li>
Utilizes working knowledge and enforces patient rights and organizational ethics philosophies.</li></ul>
Administrative Duties<ul><li>
Responsible for recruiting, hiring, site orientation, training, development, evaluation, and management of staff.</li><li>
Promptly and accurately complete required documentation related to new hires, terminations, and other status changes.</li><li>
Prepare and distribute daily/weekly schedules ensuring proper staffing to support daily clinic operations.</li><li>
Maintain an &ldquo;open-door&rdquo; policy for staff.</li><li>
Manage staff compliantly and consistently.</li><li>
Attend in-services and other mandatory training sessions.</li><li>
Conduct monthly clinic staff meetings to include all service lines and supporting program staff.</li><li>
Act as liaison with property manager and collaborate with the Facilities Department to manage and address issues with property/facility.</li><li>
Complete and process reimbursement and mileage expense reports.</li><li>
Administer Continuing Medical Education (CME) benefits.</li><li>
Routine written and phone communication with patients, staff, and providers.</li><li>
Any other reasonable requests by management.</li></ul>
Requirements:
<ul><li>High School Diploma/GED required; Bachelor&rsquo;s degree preferred.</li><li>
Minimum of 3 years of medical office experience required.</li><li>
Management experience strongly preferred.</li><li>
License/Certification Preferred: Certified Medical Office Manager (CMOM)</li></ul>
Skills:<ul><li>
Knowledge of medical practices, terminology, and reimbursement policies.</li><li>
CPT/ICD-10-CM coding systems.</li><li>
Electronic medical records and billing systems.</li><li>
Skill in planning, organizing, delegating, and supervising.</li><li>
Skill in evaluating the effectiveness of existing methods and procedures.</li><li>
Skill in problem solving.</li><li>
Skill in verbal and written communication.</li><li>
Ability to use multi-line phone system, including transferring calls and paging.</li><li>
Computer skills as outlined below:</li><li>
Ability to navigate from desktop to a variety of applications.</li><li>
Ability to copy and paste documents.</li><li>
Basic Microsoft Outlook email skills (open new, to, cc, send).</li><li>
Basic electronic filing skills (name a file, save file, save as).</li><li>
Basic typing skills; basic keyboarding skills.</li><li>
Basic proficiency with Microsoft Word and Excel.</li><li>
Ability to read, interpret, apply and cross-train staff regarding policies and procedures.</li><li>
Ability to set priorities among multiple requests.</li><li>
Ability to interact with patients, medical and administrative staff, and the public effectively.</li></ul></div>

Clinic Operations Manager

Al Sabah Salim Medical Center

Job Title: Clinic Manager &ndash; Medical Center Operations (Healthcare Administration | Polyclinic Management)About the RoleWe are seeking an experienced and highly motivated Clinic Manager to lead day-to-day operations at Al Sabah Salim Medical Center. This is an excellent opportunity for a dynamic healthcare professional who thrives in a leadership role and is passionate about delivering high-quality patient care and operational excellence.If you have strong healthcare administration experience and enjoy building efficient clinical workflows, managing multidisciplinary teams, and improving patient experience, this role is for you.Why This Role Is Attractive<ul><li>Lead a growing medical clinic with strong community impact</li><li>Work directly with doctors, nurses, and healthcare specialists</li><li>Opportunity to shape operational systems and patient care standards</li><li>Stable, long-term leadership position in healthcare management</li><li>Professional and supportive work environment</li></ul>Key Responsibilities<ul><li>Oversee daily clinic operations to ensure smooth patient flow and service delivery</li><li>Manage administrative, nursing, and support staff performance</li><li>Implement operational policies, workflows, and compliance standards</li><li>Monitor clinic KPIs including patient satisfaction, efficiency, and revenue targets</li><li>Coordinate scheduling for physicians, nurses, and support teams</li><li>Ensure compliance with healthcare regulations and licensing requirements</li><li>Handle budgeting, procurement, and resource allocation</li><li>Resolve patient concerns and improve overall service experience</li><li>Liaise with external healthcare providers, insurance companies, and vendors</li><li>Support recruitment, onboarding, and training of clinic staff</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Healthcare Administration, Business Administration, Nursing, or related field</li><li>3&ndash;7+ years of experience in clinic, hospital, or healthcare operations management</li><li>Strong leadership and team management skills</li><li>Excellent communication and organizational abilities</li><li>Knowledge of healthcare regulations and clinic workflows</li><li>Problem-solving mindset with strong decision-making ability</li><li>Proficiency in clinic management systems or EMR software (preferred)</li></ul>What We Offer<ul><li>Competitive salary package based on experience</li><li>Professional growth opportunities in healthcare leadership</li><li>Supportive and collaborative working environment</li><li>Long-term career stability in a growing medical center</li><li>Opportunity to make a meaningful impact on patient care quality</li></ul>How to ApplyInterested candidates are encouraged to submit their CV and a short cover letter highlighting relevant clinic or hospital management experience. Shortlisted applicants will be contacted for interviews.Apply now and become a key leader in shaping high-quality healthcare services in our community.Job Type: Full-timePay: KD1,200.000 - KD2,500.000 per monthWork Location: In person

Clinic Manager

iCare Medical Group

CORE DOMAIN 1: DAILY OPERATIONS MANAGEMENT<ul><li>Own the daily operational rhythm across both Monterey Park and Rowland Heights locations</li><li>Manage patient flow, scheduling optimization, and front desk efficiency</li><li>Ensure consistent patient experience standards across both sites</li><li>Coordinate daily operations with the Remote Team Manager to align on-site and remote workflows</li><li>Handle facility management, supply ordering, and vendor coordination for both locations</li><li>Serve as the primary operational point of contact for providers, removing administrative burden from physicians</li><li>Manage escalations and resolve operational issues in real-time</li><li>Implement and maintain daily checklists, opening/closing procedures, and quality controls</li></ul>CORE DOMAIN 2: STAFF MANAGEMENT &amp; DEVELOPMENT<ul><li>Directly manage 4-5 front office staff across both locations (medical assistants, front desk, IT support)</li><li>Conduct hiring, onboarding, performance reviews, and corrective actions for front office team</li><li>Coordinate with Remote Team Manager on cross-functional workflows (documentation, billing, insurance verification)</li><li>Build a culture of accountability, professionalism, and continuous improvement</li><li>Schedule staff across both locations to ensure adequate coverage during all operating hours</li><li>Identify training needs and implement development plans for team members</li><li>Serve as a bridge between on-site staff and the remote team, fostering cohesion and mutual respect</li></ul>CORE DOMAIN 3: SOP ENFORCEMENT &amp; PROCESS STANDARDIZATION<ul><li>Enforce existing Standard Operating Procedures across all clinical and administrative workflows</li><li>Identify process gaps and draft new SOPs as operations evolve</li><li>Ensure front office staff follow documented procedures for:</li><li>Patient check-in and scheduling</li><li>Check and mail handling</li><li>ACH payment approvals and deposit reconciliation</li><li>Insurance verification and referral management</li><li>Patient communication protocols</li><li>Conduct periodic SOP audits to verify compliance and identify drift</li><li>Collaborate with the billing team and Remote Team Manager to align SOPs across on-site and remote operations</li><li>Maintain a living SOP library and ensure all team members have current access</li></ul>CORE DOMAIN 4: BILLING PERFORMANCE OVERSIGHT<ul><li>Monitor key billing metrics and flag performance issues to leadership:</li><li>Clean claim rate (target: &gt;95%)</li><li>Days in AR (target: &lt;45 days)</li><li>Denial rate (target: &lt;8%)</li><li>Collection rate (target: 95%+)</li><li>AR aging distribution (target: &lt;15% over 90 days)</li><li>Coordinate with billing leads (remote team) on claim resubmissions, denial management, and appeals</li><li>Ensure front office processes support clean claims (accurate patient demographics, insurance verification, copay collection)</li><li>Review and act on weekly billing reports</li><li>Support implementation of billing rules and automation within the EHR system</li><li>Work with the Remote Team Manager to address billing backlogs and cross-training initiatives</li></ul>CORE DOMAIN 5: TECHNOLOGY &amp; SYSTEMS MANAGEMENT<ul><li>Serve as the internal operational owner for core technology platforms:</li><li>Elation (primary EHR and billing system)</li><li>Monday.com (project and task management)</li><li>QuickBooks (accounting and financial reporting)</li><li>Ensure staff are trained on and consistently using technology systems as designed</li><li>Coordinate with IT support on system issues, user access, and platform updates</li><li>Drive adoption of automation features (ERA auto-import, claim defaults, billing rules)</li><li>Maintain task boards and project tracking in Monday.com with &gt;90% completion targets</li><li>Identify opportunities to reduce manual work through technology optimization</li></ul>CORE DOMAIN 6: VENDOR MANAGEMENT &amp; COMPLIANCE<ul><li>Manage relationships with external vendors (medical supplies, equipment, facility services, IT)</li><li>Negotiate vendor contracts and monitor service level agreements</li><li>Ensure HIPAA compliance across all operational workflows, including:</li><li>Physical safeguards (facility access, workstation security)</li><li>Administrative safeguards (staff training, access controls)</li><li>Documentation and record retention</li><li>Coordinate with credentialing vendors to maintain provider enrollment and payer contracts</li><li>Manage insurance payer relationships and escalations as needed</li><li>Ensure compliance with state and federal healthcare regulations applicable to clinic operations</li></ul>REQUIRED QUALIFICATIONS<ul><li>5+ years of operations management experience in a healthcare or medical clinic setting</li><li>Demonstrated experience managing front office staff in a multi-location environment</li><li>Strong understanding of medical billing workflows, RCM fundamentals, and insurance payer processes</li><li>Experience with EHR systems (Elation experience strongly preferred)</li><li>Proficiency in project management tools (Monday.com, Asana, or equivalent)</li><li>Experience developing and enforcing SOPs in a clinical environment</li><li>Strong written and verbal communication skills</li><li>Ability to work on-site across both locations as needed</li></ul>PREFERRED QUALIFICATIONS<ul><li>Mandarin or Cantonese fluency (strongly preferred)</li><li>Experience coordinating with remote teams across time zones</li><li>Familiarity with QuickBooks or similar healthcare financial platforms</li><li>Experience in practices serving Medicare and HMO populations</li><li>Knowledge of HIPAA compliance requirements and healthcare credentialing</li><li>Experience with practice growth and scaling operations</li></ul>Pay: $90,000.00 - $115,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Operations Manager -Speak Mandarin or Cantonese and English

EarLens Hearing Center

The Site Clinic Manager for Virsono holds a strategic position overseeing the operations of six clinics within their assigned region. They manage and oversee the on-site support team within their assigned clinics. They are responsible for maintaining and ensuring each clinic's seamless integration and operations within their respective ENT partnerships. Furthermore, the Site Clinic Manager plays a pivotal role in driving marketing initiatives and establishing strong physician referral programs to promote Virsono and its services. Key Responsibilities: &middot; Oversight &amp; Clinical Management: o Directly oversee day-to-day operations of Virsono clinics, ensuring consistency and efficiency across all sites and consistent with the Virsono national brand. o Implement and maintain standardized practices across all clinics under their purview. o Track and maintain weekly, monthly and quarterly forecasts and targets. &middot; Team Management &amp; Development: o Lead, mentor, and provide direction to the On-site Clinic Support Staff across the region. o Foster a cohesive team environment across all clinics, promoting knowledge sharing and best practices. o Assist with the hiring, training, and professional development initiatives for staff in their region. o Ensure all team members are well-trained and updated on all hearing solutions offered at Virsono and deliver consistent patient care. o Coordinate with remote Audiology team, ensuring they have the resources and support needed to operate effectively. &middot; Marketing &amp; Product Knowledge: o Assist with the development and implementation of effective marketing strategies to promote Virsono services, Earlens Hearing devices and acoustic hearing aids. o Manage the marketing budget for the region, ensuring a high return on investment as directed. o Stay updated on Earlens products and ensure this knowledge is disseminated across all clinics. o Engage in community outreach and develop robust physician referral programs to bolster the brand's presence in the community. &middot; Liaison with ENT Offices: o Establish strong relationships with ENT professionals o Address any concerns or inquiries from ENT offices and act as the primary point of contact. o Regularly update the ENT office about patient feedback, and other relevant details. o Coordinate, prepare and deliver the quarterly business review. &middot; Administrative Duties: o Coordinate with the Director of Clinical Operations on overarching administrative and operational strategies. o Supervise and ensure proper inventory management across all clinics. o Monitor and manage regional performance metrics, setting and achieving targets. o Manage AR/AP flow across all software applications. o Management financial bookkeeping for Audiology diagnostics and services. o Oversee order management efficiencies. Qualifications and Skills: &middot; Bachelor&rsquo;s or master&rsquo;s degree in healthcare management, Business Administration, or a related field preferred or related experience. &middot; Proven experience in regional or multi-site clinical management. &middot; Strong understanding of audiological services and devices, with specific knowledge of Earlens products. &middot; Solid leadership, team management, and mentoring abilities. &middot; Expertise in marketing, community outreach, and relationship building. &middot; Excellent communication and interpersonal skills. &middot; Ability to drive innovation and continuous improvement. &middot; Proficiency in basic computer software, patient management systems, and marketing tools. Personal Attributes: &middot; Strategic thinker with a results-driven mindset. &middot; Patient-centric mindset with a commitment to quality care. &middot; A focus on patient-centered care and service excellence. &middot; Ability to collaborate and inspire teams across multiple locations. &middot; Strong organizational and multitasking capabilities. &middot; Adaptive to challenges in a dynamic and evolving landscape. Benefits: 401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Work Location: In person Pay: $75,000.00 - $85,000.00 per year plus commissions

Site Manager - Operations

Alliance Physical Therapy Partners

<div><div>Job Title: Clinic Director &ndash; New launch Clinic - Physical Therapist</div>
<div>Department: Operations</div>
<div>Reports To: Group Director of Operations</div>
<div>FLSA Status: Exempt</div>
<div></div><div>______________________________________________________________________________</div>
<div><h1 class="jobSectionHeader">Overview</h1>
<div>This position is tailored for a physical therapist with an entrepreneurial spirit who seeks the opportunity to develop and expand a new clinic with Continuum Wellness and Physical Therapy. The ideal candidate will be motivated to cultivate referral relationships and take on a leadership role within a dynamic team environment.</div>
<h1 class="jobSectionHeader">Essential Duties and Responsibilities</h1>
<h2 class="jobSectionHeader">Patient Care</h2>
<ul><li>Conduct comprehensive evaluations and provide Recommend Evidence-Guided treatment to patients, ensuring the delivery of high-quality care.</li>
<li>Create individualized plans of care, monitor patient progress, and manage the discharge process.</li>
<li>Complete all required documentation promptly and accurately.</li>
</ul><h2 class="jobSectionHeader">Clinic Leadership</h2>
<ul><li>Take ownership of the clinic&rsquo;s success by leading from the front&mdash;supporting the team, maintaining high clinical standards, and ensuring smooth daily operations.</li>
<li>Lead and mentor clinic staff, fostering a positive and collaborative team atmosphere using our intentional culture and organization values.</li>
<li>Oversee daily operations, including scheduling and managing staffing needs to support clinic efficiency.</li>
<li>Assess clinic performance metrics provided by the Business Intelligence team and provide feedback to leadership and clinic staff on opportunities for improvement.</li>
</ul><h2 class="jobSectionHeader">Clinic Growth</h2>
<ul><li>Develop and maintain relationships with physicians, athletic organizations, and community partners to enhance clinic visibility.</li>
<li>Engage in local networking, outreach initiatives, and participate in educational events to promote the clinic.</li>
<li>Support efforts to strengthen the clinic&rsquo;s reputation and expand its referral base within the community.</li>
</ul><h2 class="jobSectionHeader">Operations &amp; Compliance</h2>
<ul><li>Ensure billing and clinical documentation are accurate and compliant with all guidelines.</li>
<li>Adhere to company policies and regulatory standards, maintaining full compliance in all operations.</li>
<li>Contribute to budgeting and participate in strategic planning for overall clinic performance.</li>
</ul>
<div></div><div>Why This Role Is Different</div>
<ul><li>Opportunity to build and lead your own clinic</li>
<li>Strong support system including marketing, operations, and leadership</li>
<li>Ability to grow a team and referral network</li>
<li>Competitive compensation with leadership growth opportunities</li>
</ul>
<div></div><h1 class="jobSectionHeader">What We&rsquo;re Looking For</h1>
<ul><li>Graduate of an accredited Physical Therapy program.</li>
<li>Licensed Physical Therapist in the respective state of practice.</li>
<li>Preferably, at least four years of clinical experience.</li>
<li>Demonstrated leadership mindset with a passion for building and growing a clinic.</li>
<li>Excellent communication skills and the ability to foster strong professional relationships.</li>
<li>Basic understanding of clinic performance metrics and day-to-day operations.</li>
</ul><h1 class="jobSectionHeader">How Success is Measured</h1>
<ul><li>Achievement of strong patient outcomes and a high level of patient satisfaction.</li>
<li>Growth in clinic volume and ongoing development of referral sources.</li>
<li>Effective team leadership and advancement of staff capabilities.</li>
<li>Solid financial performance and operational efficiency within the clinic.</li>
</ul><h1 class="jobSectionHeader">Physical Requirements</h1>
<ul><li>The following physical requirements are needed for essential job duties, with reasonable accommodations available for disabilities.</li>
<li>Tasks involve frequent use of hands, speaking, and hearing; regular standing, walking, sitting, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.</li>
<li>The position requires lifting up to 25 pounds regularly and over 100 pounds occasionally.</li></ul></div></div><div></div>

Clinic Director/Physical Therapist

Hone Into Wellness LLC

Company DescriptionHone Into Wellness is a modern, patient-centered wellness clinic based in Sarasota, FL, specializing in hormone optimization, metabolic health, IV therapy, and longevity-focused care. We are committed to delivering individualized, high-quality care while building efficient, scalable clinical operations. Our team values integrity, accountability, and collaboration, with a shared mission to help patients feel and perform at their best.Role DescriptionThis is a part-time, (open to full time) on-site role for a Nurse Practitioner located in Sarasota, FL. This position combines direct patient care with operational leadership, making it ideal for a provider who thrives in both clinical and management environments.Clinical responsibilities include patient evaluations, treatment planning, follow-up care, and maintaining high standards of clinical excellence. Operational responsibilities include overseeing daily clinic operations, managing workflow efficiency, coordinating staff schedules, supporting quality assurance initiatives, and ensuring compliance with healthcare regulations.This role will work closely with leadership to optimize systems, support team performance, and contribute meaningfully to the clinic&rsquo;s growth. There is potential for growth in the company for the right candidate who demonstrates leadership, alignment with company values, and long-term commitment.Qualifications<ul><li>Licensed Nurse Practitioner with strong clinical skills in patient evaluation and treatment planning</li><li>Licensed Physicians assistant with strong clinical skills in patient evaluation and treatment planning</li><li>Demonstrated leadership and organizational skills, with the ability to manage clinic operations and coordinate staff schedules</li><li>Working knowledge of healthcare compliance, regulatory standards, and quality assurance processes</li><li>Strong interpersonal, written, and verbal communication skills</li><li>Comfortable using electronic health records (EHR) and clinic technology to improve efficiency</li><li>Master&rsquo;s degree in Nursing (or related field) with active certification and licensure</li><li>Prior experience in a dual clinical and operational/management role is highly preferred</li></ul>Honeintowellness@gmail.com941-445-0920Pay: From $60.00 per hourWork Location: In person

Nurse Practitioner / Physicians Assistant

Midciti Hospital

Key Responsibilities:<ul><li>Oversee day-to-day hospital clinical operations</li><li>Manage staff scheduling, attendance, and workflow</li><li>Ensure coordination between clinical, nursing, and support departments</li><li>Maintain high standards of patient care and CMS services</li><li>Monitor inventory, supplies, and procurement</li><li>Ensure compliance with healthcare regulations and policies</li><li>Supervise QA, Infection Control, MR and administrative functions</li><li>Implement systems to improve efficiency and patient experience</li></ul>Requirements:<ul><li>Bachelor&rsquo;s / Master's degree in , Healthcare Management, MBBS, Registrar in ER or related field</li><li>5&ndash;8+ years of experience in hospital/clinic operations</li><li>Strong leadership and team management skills</li><li>Excellent organizational and problem-solving abilities</li></ul>Professional communication and interpersonal skills Ability to work under pressure and manage multiple functions Apply Now:Send your CV to danish.amin@midcitihospital.comor apply via LinkedIn. Location: Karachi<ul><li>Leadership role with real impact</li><li>Growing and progressive healthcare environment</li><li>Structured and professional workplace</li><li>Career growth opportunities</li><li>Collaborative and performance-driven culture</li></ul>Work Location: In person

Clinical Manager

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