clinical operations manager

ICON plc

<div>Manager Clinical Operations<div></div><div>
ICON plc is a world-leading healthcare intelligence and clinical research organization. We&rsquo;re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development</div><div></div><div>
We are currently seeking a Manager, Clinical Operations to join our diverse and dynamic team. As a Manager, Clinical Operations at ICON, you will play a pivotal role in overseeing the execution of clinical trials, ensuring that they are conducted efficiently, on time, and in compliance with regulatory requirements. You will contribute to the advancement of innovative therapies through strategic leadership in operational planning and management of clinical study teams.</div><div>
What You Will Be Doing:</div><div></div><ul><li>
Leading the operational planning and execution of clinical trials, ensuring adherence to protocols and timelines.</li><li>
Engaging with cross-functional teams to optimize trial design and enhance operational efficiency throughout the clinical development process.</li><li>
Monitoring trial progress and performance metrics, providing insights to inform decision-making and drive continuous improvement.</li><li>
Mentoring and developing junior staff, fostering a culture of collaboration and excellence within the team.</li><li>
Building strong relationships with internal and external stakeholders to facilitate smooth communication across clinical operations.</li></ul><div>
Your Profile:</div><div></div><ul><li>
Advanced degree in a relevant field such as life sciences, nursing, or a related discipline.</li><li>
Extensive experience in managing clinical operations, with a solid understanding of regulatory requirements and industry standards.</li><li>
Strong leadership skills with the ability to motivate and manage teams effectively in a dynamic environment.</li><li>
Proficiency in project management tools and methodologies, with a keen focus on optimizing processes.</li><li>
Excellent communication and interpersonal skills, with a proven ability to influence stakeholders and drive successful outcomes.</li><li>
Hybrid position (3 days per week in the office)</li></ul><div></div><div>
What ICON can offer you:</div><div></div><div><div><div><div><div>
Our success depends on the quality of our people. That&rsquo;s why we&rsquo;ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.</div><div></div><div>
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.</div><div></div><div>
Our benefits examples include:</div><ul><li><div>
Various annual leave entitlements</div></li><li><div>
A range of health insurance offerings to suit you and your family&rsquo;s needs.</div></li><li><div>
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.</div></li><li><div>
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family&rsquo;s well-being.</div></li><li><div>
Life assurance</div></li><li><div>
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.</div></li></ul></div></div></div></div><div></div><div>
Visit our <div>careers site</div> to read more about the benefits ICON offers.</div><div></div><div>
At ICON, inclusion &amp; belonging are fundamental to our culture and values. We&rsquo;re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div><div></div><div><div><div><div><div>
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know</div><div></div><div><div>
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless &ndash; there&rsquo;s every chance you&rsquo;re exactly what we&rsquo;re looking for here at ICON whether it is for this or other roles.</div></div></div></div></div></div></div><div></div>

Manager, Clinical Operations

DotLynx Recruitment

<p>Job Summary:</p><p>The Center Manager oversees the daily operations of the healthcare or homecare center, ensuring high-quality patient care, staff performance, and compliance with organizational policies. The role involves managing administrative, clinical, and operational activities to maintain efficient and effective service delivery.</p><p>Key Responsibilities:</p><p> Manage overall operations of the center including staffing, scheduling, and</p><p>workflow</p><p> Supervise, mentor, and evaluate nursing and support staff performance</p><p> Ensure delivery of high-quality patient care and adherence to clinical</p><p>standards</p><p> Implement and monitor policies, procedures, and compliance with healthcare</p><p>regulations</p><p> Handle patient inquiries, complaints, and feedback professionally</p><p> Maintain inventory of medical supplies, equipment, and center resources</p><p> Prepare and monitor center budgets, expenses, and operational reports</p><p> Conduct regular audits, quality checks, and ensure safety protocols are</p><p>followed</p><p> Coordinate training, educational programs, and staff development activities</p><p> Maintain accurate records and documentation for all center activities</p><p> Promote effective communication within the team and with patients</p><p>Experience &amp; Skills:</p><p> Minimum 3&ndash;5 years of experience in healthcare or homecare management</p><p> Strong leadership, organizational, and problem-solving skills</p><p> Excellent communication and interpersonal skills</p><p> Ability to manage a team and work under pressure</p><p> Proficient in Microsoft Office and basic healthcare management software</p><p>Education &amp; Certification:</p><p> Bachelor&rsquo;s degree in Healthcare Management, Nursing, or related field</p><p> Relevant management or leadership certification is a plus</p><p>Job Type: Full-time</p><p>Pay: Up to QAR15,000.00 per month</p>

Medical Center Manager

Southern NSW Local Health District

<p>Lead innovative, community-based clinical service delivery.</p> <p>Shape strategic direction across Integrated & Community Health.</p> <p>Drive excellence in patient outcomes and clinical performance.</p> <p>Lead, inspire and shape the future of clinical operations across community and hospital-based services within Western Sydney Local Health District.</p> <p><b>Employment Type:</b> Temporary Full Time (Up to 12 Months)</p> <p><b>Position Classification:</b> Health Manager Level 5</p> <p><b>Remuneration:</b> $79.85 - $89.33 per hour</p> <p><b>Hours Per Week:</b> 40</p> <p><b>Location:</b> Blacktown Hospital</p> <p><b>Where you'll be working:</b></p> <p>As part of Western Sydney Local Health District (WSLHD), Blacktown Hospital is a major health hub serving one of the most diverse and fast-growing regions in NSW. You'll be part of the Integrated and Community Health Directorate, a team passionate about delivering accessible, patient-centred care that extends beyond the hospital walls.</p> Workplace culture <ul> <li>Values collaboration, inclusion and innovation across clinical leadership</li> <li>Delivers care that improves health outcomes for priority communities</li> <li>Fosters partnerships across hospital, community and primary health networks</li> <li>Champions quality, safety and continuous improvement</li> <li>Supports professional excellence through strong governance and accountability</li> </ul> What you'll be doing <p>As Director, Clinical Operations, you will provide strategic leadership, operational oversight and expert direction for key community-based clinical services, including Hospital in the Home (HiTH) and Chronic and Complex Services. Reporting to the General Manager, Integrated and Community Health, you'll play a pivotal role in aligning services with WSLHD's strategic priorities and ensuring high-quality, safe and effective care delivery.</p> <ul> <li>Lead, manage and improve clinical service performance across the Directorate</li> <li>Provide strategic advice and direction to support quality, safety and governance</li> <li>Oversee operational planning, resource management and budget performance</li> <li>Build partnerships with internal and external stakeholders to enhance integrated care</li> <li>Represent the Directorate at LHD and state-wide levels, advocating for community health priorities</li> </ul> How to Apply <p>Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.</p> Selection Criteria <ul> <li>Tertiary qualifications and or demonstrated experience in business, commerce, finance, health or other relevant fields. Class C licence required</li> <li>Demonstrated successful experience at a senior level in the public and/or private sector in the effective formulation, implementation and monitoring of key initiatives within a complex environment.</li> <li>Exceptional interpersonal skills including sound oral and written communication skills, attention to detail and problem solving skills.</li> <li>Demonstrated success in managing/leading large and diverse teams and delivering on key priorities and results</li> <li>High-level expertise, knowledge and experience in ensuring organisational compliance with public sector accountabilities.</li> <li>Demonstrated people management skills, including providing staff support, development, performance management and managing unacceptable workplace behaviour.</li> <li>Demonstrated understanding of budgeting, financial planning and performance to achieve goals in the organisation.</li> <li>Strong ability to meet deadlines and meet conflicting priorities.</li> </ul> <p><b>Requisition ID:</b> REQ618357</p> <p><b>Applications Close:</b> 12th November 2025</p> <p>People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.</p> <p>Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit </p> <p>Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.</p> <p>A person who is not an Australian citizen or a permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or a period not shorter than the duration of the advertised position.</p> <p>NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.</p>

Director, Clinical Operations

HAYATH MEDICARE L.L.P HOSPITAL& DIAGNOSTIC CENTTRE

<p><i><b>JOB DISCRIPTION</b></i></p><p>We are seeking an experienced and proactive <b>Hospital Manager</b> to oversee daily hospital operations and ensure efficient administrative and clinical support services. The ideal candidate will have strong <b>HR and hospital operations experience</b>, excellent leadership skills, and the ability to maintain high standards of patient care, compliance, and staff performance.</p><p>Key ResponsibilitiesHospital Operations</p><ul><li>Manage day-to-day hospital operations to ensure smooth functioning</li><li>Coordinate with doctors, nursing staff, and support departments</li><li>Monitor patient services, facility management, and vendor operations</li><li>Ensure compliance with hospital policies, healthcare regulations, and accreditation standards</li><li>Oversee inventory, equipment maintenance, and hospital resources</li></ul><p>HR &amp; Administration</p><ul><li>Handle recruitment, onboarding, attendance, and staff scheduling</li><li>Manage employee records, performance reviews, and disciplinary processes</li><li>Coordinate staff training and development programs</li><li>Ensure compliance with labor laws and hospital HR policies</li></ul><p>Financial &amp; Reporting</p><ul><li>Assist in budget planning and cost control</li><li>Monitor operational expenses and optimize resource utilization</li><li>Prepare daily, weekly, and monthly operational reports for management</li></ul><p>Patient Experience &amp; Quality</p><ul><li>Address patient concerns and ensure high-quality service delivery</li><li>Implement policies to improve patient satisfaction</li><li>Maintain cleanliness, safety, and overall hospital environment</li></ul><p>Required Skills &amp; Competencies</p><ul><li>Strong knowledge of <b>hospital operations and healthcare administration</b></li><li>Experience in <b>HR management and staff coordination</b></li><li>Excellent leadership, communication, and problem-solving skills</li><li>Ability to multitask and work under pressure</li><li>Knowledge of hospital compliance, NABH (preferred), and healthcare standards</li><li>Proficiency in MS Office and hospital management systems</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s degree in <b>Hospital Administration / Healthcare Management / Business Administration</b></li><li>Master&rsquo;s degree (MHA / MBA &ndash; Healthcare) will be an added advantage</li></ul><p>Preferred Experience</p><ul><li>2&ndash;5 years of experience in a <b>hospital or healthcare facility</b></li><li>Experience managing multi-department hospital operations</li></ul><p>Job Types: Full-time, Permanent</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Internet reimbursement</li><li>Paid sick time</li></ul><p>Work Location: In person</p>

Hospital Manager

Banner Health

<div><p><b>Primary City/State:</b></p>
Tucson, Arizona<p></p><p><b>
Department Name:
</b></p>Radiation Oncology-Clinic<p></p><p><b>
Work Shift:
</b></p>Day<p></p><p><b>
Job Category:</b></p>
General Operations<p></p><p>
Innovation and highly trained staff. Banner Health leaders can access the staff and resources they need to bring their vision to life. If you&rsquo;re looking to leverage your abilities &ndash; you belong at Banner Health.
</p><p></p>Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.<p></p>
Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.<p></p><p>
POSITION SUMMARY<br>
This position has overall responsibility for the Department&rsquo;s financial and operational performance in its clinical practice, research, and educational and training activities. This position has accountability for the operational success of the academic department in the College of Medicine (UACOM), and its clinical business enterprise which operates, in a variety of locations, as part of Banner Health.<br>
<br>
CORE FUNCTIONS<br>
1. Oversees all departmental financial systems including clinical and technical revenues, state appropriations, grant and contract income, designated funds and gifts received by the Department. Works with the Banner-University Medical Group Chief Financial Officer and the Deputy Dean for Financial and Administrative Affairs of the UACOM to develop and monitor operating parameters and ensure financial oversight and control of the department. Oversees the annual preparation and monitoring of the Department budgets with recommendations to the Department Chair on issues of organizational effectiveness, including clinical operations and fiscal management. Oversees management of the department-based portions of the revenue cycle. Directs reimbursement analysis.<br>
<br>
2. Approves purchasing and purchasing policies in alignment with the University of Arizona (UA) and Banner. Prepares financial and administrative reports for the Department Chair. Interprets and analyzes financial statements; analyzes and budgets for capital and operational needs. Develops business planning for the departmental clinical enterprise and academic units. Manages expenditures and purchasing in accordance with all relevant guidelines. Collaborates with Banner contracting and the business office to set the clinical fee schedule and to determine targets for gross and net collection rates, contracted reimbursement rates, and non-FFS service contracts.<br>
<br>
3. Oversees staff productivity and facility utilization. Regularly reviews established benchmarks (incl. cFTEs) to monitor clinician productivity and make recommendations to the Chair for cFTE or benchmark adjustments. Is responsible for monitoring and administrative leadership, in collaboration with other leaders, in improving patient satisfaction scores. Works with the Chair, and other relevant leaders, in implementing technology and workflow optimization to improve clinical practice. Monitors adherence to departmental policies and procedures. Participates in clinician relation and leadership development programs. Is responsible for management of physical and facility resources.<br>
<br>
4. Maintains compliance with all regulatory and oversight organizations, ensures that the departmental practice meets regulatory requirements, and develops outreach in the context of health care reform. Exercises overall responsibility for the administrative clinic functions including front office operations and coding, billing etc. Works with the Chair to determine resource allocation to achieve established departmental and clinical priorities. Participates in the development and implementation of short and long range plans and strategies to meet the mission of the Department as it relates to UACOM, Banner Health and the community. Participates in committee activities at the levels of the Department, the UACOM and Banner Health. Coordinates IT support for the Department and Practice in consultation with UACOM and Banner Health IT departments. Develops and executes contracts in collaboration with the Banner Health Legal team.<br>
<br>
5. Functions as the leader of all administrative and clinical support staff. Oversees all human resources activity for the Department, including department employees of Banner and UA. Oversees the hiring, termination, classification, training, salary administration, payroll, evaluation, and employee relations activity for all clinical and administrative support staff. Participates in faculty recruitment and hiring. Ensures policies and procedures of Banner Health, UA and UACOM are observed.<br>
<br>
6. Interprets and ensures compliance with all policies and procedures related to facilities used by departmental personnel. Is responsible for all facility resources. Defines and identifies funding for equipment requirements at all locations, and prepares justifications and business plans in support of capital budgeting proposals.<br>
<br>
7. Directly responsible for the leadership and management of assigned medical department. Interacts with all levels of senior leadership both internally and with University of Arizona College of Medicine leaders, physicians, medical support staff, patients and members of the community.<br>
<br>
MINIMUM QUALIFICATIONS<br>
Expert-level working knowledge of principles, practices, and operations in assigned area of responsibility as normally obtained through the completion of a Bachelor&rsquo;s Degree in a relevant field and a minimum of five years of progressively responsible managerial experience in designated facility, business entity or area, including a minimum of two years management level experience within a major health care organization, health system setting, or large multi-operational corporate environment in complex industries similar to healthcare.<br>
<br>
Depending upon assigned area of responsibility, position may require applicable certifications and/or licensures, including but not limited to: RN; MD or DO; Driver&rsquo;s License; Certified Healthcare Protection Administrator (CHPA); Certified Protection Professional (CPP); Chartered Property Casualty Underwriter (CPCU); Associate in Risk Management (ARM); CPA; SPHR; Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified Healthcare Facility Manager (CHFM); Certified Facility Manager (CFM); Certified Coding Specialist (CCS); Certified Professional Coder (CPC); JD from an American Bar Association accredited school; admission to a State Bar Association.<br>
<br>
Must demonstrate expert-level knowledge and awareness of area of expertise in designated facility, business entity or area. Experience working in an integrated delivery system, multi-hospital system, or managed care organization in a management level position in assigned area of responsibility. Proven track record of driving successful performance outcomes and accomplishing organizational goals. Experience anticipating and responding to the needs of internal and external customers. Experience managing a budget. Strong financial and business acumen. Knowledge of budgeting and forecasting methodologies. Able to analyze and interpret data. Skilled in building partnerships with management, staff, and stakeholders to achieve department goals and objectives; managing problems and situations where uncertainty is inherent; developing strong, enduring, and trusting relationships; fostering the development of cohesive teams; persuading others to adopt a particular stance on an issue; developing and evaluating best practices and emerging trends for organizational applicability and appropriateness; constructing new and innovative solutions for complex and varying problems and situations while considering the larger perspective or context; mentoring and coaching staff by providing open and honest feedback to enhance performance; developing and implementing strategic goals and initiatives that support organizational success; effectively allocating available resources; utilizing data and information to make informed and appropriate decisions; negotiating win-win scenarios with internal customers and/or outside vendors/partners; developing collaborative relationships with internal and/or external strategic partners and/or other applicable parties. Excellent human relations, organizational and communication skills are essential. Leadership style and characteristics necessary to effectively perform in this role include: strong work ethic; results-oriented; persuasive; motivational; able to make rational decisions in difficult situations; inspirational; honorable; confident; systems-thinker; innovative; life-long learner; courageous; high-energy; integrity; collaborator; ability to work with teams; good listening; nonvolatile; values multiple disciplines; and passionate about continuously improving and providing high quality care and service excellence to patients, families, employees and physicians.<br>
<br>
PREFERRED QUALIFICATIONS</p><p>
Master's degree in business administration, health care administration or a related field is preferred.<br>
Additional related education and/or experience preferred.</p><p></p><p><b>
EEO Statement:</b></p><p>
EEO/Disabled/Veterans</p><p>
Our organization supports a drug-free work environment.</p><p></p><p><b>
Privacy Policy:</b></p><p>
Privacy Policy</p></div><p></p>

Department Administrator- Radiation Oncology

Zelus Consulting Group

<p>Zelus Consulting, LLC is seeking a deeply experienced Clinical Operations Expert for a high-impact contract training engagement. We are looking for a &quot;practitioner-educator&quot; - someone who has spent years in the trenches of clinical operations and possesses the gravitas to train and consult with everyone from Utilization Management (UM) Coordinators to senior Medical Directors.</p><p>The Role: You will be responsible for delivering a specialized curriculum within a Medicaid/Healthcare environment. The successful candidate will not only master our specific content but will serve as an authoritative resource, capable of answering complex, unscripted questions regarding clinical workflows, regulatory nuances, and operational best practices that fall outside the immediate scope of the curriculum.</p><p>The first two weeks of the engagement will be learning the curriculum, conducting teach backs, and understanding the role of and expectations of the trainee. This will be followed by 4-8 weeks of training in a remote environment on Tuesdays, Wednesdays, and Thursdays. You&rsquo;ll be assisted by a technical coordinator that will manage the Teams environment and support with tracking attendance and participation, etc. You will need to demonstrate flexibility and a willingness to adapt when things don&rsquo;t go as planned, and a willingness to receive feedback from the client for the success of the program.</p><p>Key Responsibilities:</p><ul><li>Expert Facilitation: Lead high-level training sessions for diverse clinical audiences, including tenured Nurses and Doctors remotely.</li><li>Knowledge Leadership: Act as a credible Subject Matter Expert (SME), providing &quot;real-world&quot; context to curriculum and fielding technical operational questions from senior clinical leadership.</li><li>Curriculum Contextualization: Translate complex Medicaid and Clinical Operations workflows into actionable insights for roles spanning the entire organizational hierarchy.</li><li>Stakeholder Engagement: Build immediate rapport and professional respect with clinical staff through demonstrated field expertise.</li><li>Learn Quickly and Demonstrate Knowledge: Become familiar with all aspects of the curriculum and tools such as facilitator guide, participant materials, activity guide, knowledge base tools, etc., and demonstrate an ability to facilitate the curriculum via teach-backs.</li><li>Transfer of Knowledge: Create a learning environment in which the participants can master the curriculum by applying adult learning principles and carefully following the curriculum agenda and the facilitator guide</li><li>Classroom Management: Establish and maintain authority in classroom. Monitor participants&rsquo; performance through careful observation and questioning. Address issues that are disruptive to the learning environment by enforcing attendance policies and escalating potential HR issues</li></ul><p>Candidate Qualifications:</p><ul><li>Extensive Field Experience: 10+ years of direct experience in Clinical Operations (Required). We value &quot;boots-on-the-ground&quot; expertise over specific degrees.</li><li>Healthcare/Medicaid Fluency: Deep familiarity with the Medicaid landscape, specifically around Utilization Management, clinical documentation, and healthcare administration.</li><li>Gravitas: Proven ability to command the respect of tenured MDs and RNs. You must be able to speak their language and understand their daily operational pressures.</li><li>Training Background: Demonstrated experience delivering training or professional development specifically to clinical teams.</li><li>Adaptability: Ability to pivot between foundational training for junior staff and high-level strategic discussion with Medical Directors.</li></ul><p>Job Type: Contract</p><p>Pay: $50.00 - $70.00 per hour</p><p>Expected hours: 12 &ndash; 24 per week</p><p>Work Location: Remote</p>

Contract Clinical Operations Trainer

Peergrowth

<div>
 <p>
  The
  <strong>
   Operations Manager
  </strong>
  is responsible for orchestrating the seamless daily operations of a high-end, multidisciplinary clinic specializing in advanced dermatology, medical aesthetics, and anti-aging wellness. This role demands a unique blend of clinical oversight and luxury service management, ensuring that every patient journey reflects the clinic's commitment to "beauty from within" through science and personalized care.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   1. Operational Excellence &amp; Floor Management
  </strong>
 </p>
 <ul>
  <li>
   Oversee daily floor operations across all departments, including reception, nursing, and specialist consultation rooms.
  </li>
  <li>
   Manage patient flow to minimize wait times while maintaining a calm, upscale environment for premium treatments such as IV therapy and medical facials.
  </li>
  <li>
   Ensure the facility maintains the highest standards of neatness, clinical hygiene, and luxury aesthetics.
  </li>
 </ul>
 <p>
  <strong>
   2. Staff Leadership &amp; Performance
  </strong>
 </p>
 <ul>
  <li>
   Lead and monitor a diverse team of receptionists, therapists, and administrative staff to ensure consistent delivery of superior customer service.
  </li>
  <li>
   Maintain staff schedules, conduct performance evaluations, and implement disciplinary actions when necessary to uphold clinic rules.
  </li>
  <li>
   Foster a collaborative "family" culture among medical experts (dermatologists, nutritionists) and support teams.
  </li>
 </ul>
 <p>
  <strong>
   3. Patient Experience &amp; Journey Optimization
  </strong>
 </p>
 <ul>
  <li>
   Enhance the end-to-end patient journey, from the initial greeting at the front desk to post-treatment follow-up and billing.
  </li>
  <li>
   Proactively resolve patient complaints and problems to maintain the clinic's reputation for excellence and trust.
  </li>
  <li>
   Implement personalized health and wellness plans in coordination with the medical team to ensure long-term patient satisfaction.
  </li>
 </ul>
 <p>
  <strong>
   4. Supply Chain &amp; Inventory Control
  </strong>
 </p>
 <ul>
  <li>
   Perform periodic stock checks and manage the procurement of medical supplies, aesthetic consumables, and nutrition products.
  </li>
  <li>
   Verify medical purchases and ensure all medications and treatment materials are within their expiry dates and replaced promptly.
  </li>
 </ul>
 <p>
  <strong>
   5. Compliance &amp; Strategic Growth
  </strong>
 </p>
 <ul>
  <li>
   Ensure strict adherence to operational policies and UAE healthcare regulations (e.g., Dubai Health Authority standards).
  </li>
  <li>
   Assist in initiating operational changes and process improvements to drive efficiency and financial performance.
  </li>
  <li>
   Collaborate with visionary leadership to align operational strategies with the clinic's mission of empowering women through science-led wellness.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor's degree in Healthcare Management, Business Administration, or a related field.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   A minimum of 5&ndash;7 years of experience in clinic management or high-end hospitality operations within the UAE.
  </li>
  <li>
   <strong>
    Sector Knowledge:
   </strong>
   Prior experience in dermatology, medical aesthetics, or a multidisciplinary wellness center is highly preferred.
  </li>
  <li>
   <strong>
    Skills:
   </strong>
   * Strong leadership and organizational skills to manage multidisciplinary teams.
  </li>
  <li>
   Exceptional communication and conflict-resolution abilities for high-net-worth clientele.
  </li>
  <li>
   Proficiency in medical ERP systems and inventory management software.
  </li>
 </ul>
 <p>
  <strong>
   Performance Indicators (KPIs)
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Customer Satisfaction:
   </strong>
   High patient retention rates and positive feedback scores.
  </li>
  <li>
   <strong>
    Operational Efficiency:
   </strong>
   Minimal downtime in room usage and optimized staff scheduling.
  </li>
  <li>
   <strong>
    Stock Management:
   </strong>
   Zero stock-outs of critical medical or aesthetic consumables.
  </li>
 </ul>
</div>


Clinic Operations Manager

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