clinical operations manager

<div><p>Job Description</p><p></p><p>
Are you passionate about driving high‑quality clinical trials and building strong partnerships with investigators? Do you thrive in a role that combines <b>end‑to‑end study ownership, cross‑functional leadership, and strategic impact</b>?</p><p>
We are looking for a <b>Clinical Research Manager (CRM)</b> to lead the operational delivery of clinical trials at country (and potentially cluster) level, ensuring excellence in execution, compliance, and stakeholder collaboration.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li><p>
Serve as the <b>main point of contact</b> for assigned protocols, representing country operations within global Clinical Trial Teams</p></li><li><p>
Lead <b>end‑to‑end project management</b> of clinical trials&mdash;from feasibility and site selection through execution and close‑out</p></li><li><p>
Ensure <b>compliance with ICH/GCP, local regulations, internal policies, and safety reporting requirements</b></p></li><li><p>
Drive study performance by proactively planning, tracking, and resolving risks related to timelines, quality, and recruitment</p></li><li><p>
Lead and coordinate <b>local study teams</b>, acting as protocol expert and supporting CRAs and other country roles</p></li><li><p>
Review monitoring visit reports, identify performance gaps, and escalate issues as needed</p></li><li><p>
Conduct <b>quality control visits</b> when required</p></li><li><p>
Develop and execute <b>local risk management plans</b> for assigned studies</p></li><li><p>
Ensure accurate and timely use of <b>CTMS, eTMF, and other key systems</b></p></li><li><p>
Build strong, trust‑based relationships with <b>investigators, vendors, and external partners</b></p></li><li><p>
Share best practices across studies, countries, and clusters</p></li><li><p>
Contribute to <b>local and regional clinical operations strategy</b> in collaboration with internal stakeholders</p></li></ul><h3 class="jobSectionHeader"><b>
Experience &amp; Education</b></h3><ul><li><p>
Bachelor&rsquo;s degree in Science or equivalent (advanced degree preferred)</p></li><li><p><b>
5&ndash;6 years of experience in clinical research</b></p></li><li><p>
CRA experience is an advantage</p></li></ul><h3 class="jobSectionHeader"><b>
Core Skills</b></h3><ul><li><p>
Strong <b>project and site management</b> expertise</p></li><li><p>
Solid understanding of <b>clinical trial planning, execution, and performance metrics</b></p></li><li><p>
Excellent knowledge of the <b>local regulatory environment</b></p></li><li><p>
Ability to manage multiple studies and priorities simultaneously</p></li><li><p>
Fluent in <b>English and local language (Arabic)</b>, with strong written and verbal communication skills</p></li></ul><h3 class="jobSectionHeader"><b>
Leadership &amp; Behaviors</b></h3><ul><li><p>
Proven ability to <b>lead without direct authority</b> and influence cross‑functional teams</p></li><li><p>
Strong problem‑solving and risk‑mitigation mindset</p></li><li><p>
Skilled in navigating complex situations such as recruitment challenges, compliance issues, and resource constraints</p></li><li><p>
Collaborative, culturally aware, and effective in <b>remote/virtual environments</b></p></li><li><p>
Professional, diplomatic, and confident when engaging with investigators and stakeholders</p></li></ul><p></p><p><b>
Required Skills:
</b></p>Clinical Data Management, Clinical Research, Clinical Site Management, Clinical Trial Management Processes, Clinical Trials Operations, Good Clinical Practice (GCP), Planning, Project Management, Quality Management, Risk Management, Stakeholder Engagement<p></p><p><b>
Preferred Skills:
</b></p><p></p><p>Current Employees apply HERE</p><p></p><p>
Current Contingent Workers apply HERE</p><p></p><p><b>
Search Firm Representatives Please Read Carefully</b><br>
Merck &amp; Co., Inc., Rahway, NJ, USA, also known as Merck Sharp &amp; Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.</p><p></p><p><b>
Employee Status:
</b></p>Regular<p></p><p><b>
Relocation:</b></p><p></p><p><b>
VISA Sponsorship:</b></p><p></p><p><b>
Travel Requirements:</b></p><p></p><p><b>
Flexible Work Arrangements:</b></p>
Hybrid<p></p><p><b>
Shift:</b></p><p></p><p><b>
Valid Driving License:</b></p><p></p><p><b>
Hazardous Material(s):</b></p><p></p><p><b>
Job Posting End Date:</b></p>
04/27/2026<ul><li><b>A job posting is effective until 11:59:59PM on the day </b><b>BEFORE</b><b> the listed job posting end date. Please ensure you apply to a job posting no later than the day </b><b>BEFORE</b><b> the job posting end date.<br>
</b></li></ul><br>
<p><b>Requisition ID:</b>R392298</p></div>

Clinical Research Manager

Fresenius Medical Care

<div></div><div><div><p><b>About this role:</b> As a Clinical Manager with Fresenius Medical Care, you will ensure that quality patient care is delivered while maintaining clinical operations. As the facility leader, you will be part of a close-knit, collaborative team responsible for delivering unique care plans and providing dialysis treatment to patients facing end stage renal disease or chronic kidney disease.</p><p></p><p><b>
Training and advancement:</b> You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding, essential functions, leading your business, and advanced leadership. As a Clinical Manager, you may advance your career into an Area Team Lead or Director of Operations role.</p><p></p><p><b>
Our culture:</b> We believe our employees are our most important asset &mdash; we value, care about, and support our people. We are there when you may need us most, from tuition reimbursement to support your education goals, granting scholarships to family members, delivering relief when natural disasters strike, or providing financial support when personal hardship hits, we take care of our people.</p><p></p><p><b>
Our focus on diversity:</b> We have built a nurturing environment that welcomes every age, race, gender, sexual orientation, background, and cultural tradition. We have a diverse range of employee resource groups (ERGs) to encourage employees with similar interests, goals, social and cultural backgrounds, or experiences to come together for professional and personal development, discussion, activities, and peer support. Our diverse workforce and culture encourage opportunity, equity, and inclusion for all, which is a tremendous asset that sets us apart.</p><p></p><p>
At Fresenius Medical Care, you will truly make a difference in the lives of people living with kidney disease. If this sounds like the career and company you have been looking for, and you want to be a vital part of the future of healthcare, apply today.</p><p><br>
</p><p><b>PRINCIPAL RESPONSIBILITIES AND DUTIES
</b></p><p></p><p>CLINIC OPERATIONS:</p><ul><li>
Manages the operations of the clinic, including costs, processes, staffing, and quality standards.</li><li>
Provides leadership, coaching, and development plans for all direct reports.</li><li>
Partners with internal Human Resources, Quality, and Technical Services departments.</li><li>
Collaborates with or functions as the Home Therapies Program Manager to oversee the facility&rsquo;s Home Therapies Program.</li><li>
Maintains integrity of medical and operations records and complies with all data collections and auditing activities.</li><li>
Accountable for completion of the Annual Standing Order Review and Internal Classification of Disease (ICD) coding.</li><li>
Manages clinic financials including efficient utilization of supplies or equipment and regular profits and loss review.</li><li>
Responsible for all required network reporting and on-site state or federal surveys.</li></ul><p></p><p>
PATIENT CARE:</p><ul><li>
Coordinates all aspects of patient care with the appropriate staff members, from admission through discharge of the patient.</li><li>
Ensure education of the patient regarding quality measures, transplant options, modality awareness, and access care.</li><li>
Acts as a resource for the patient and family to address concerns and questions.</li><li>
Accountable for timely completion of patient care assessments and care plans.</li><li>
Manages timely patient schedules to ensure facility efficiency and develops action plans for missed treatments.</li><li>
Plans, coordinates, and validates patient eligibility for treatment.</li><li>
Reports changes in patient status regarding any clinical, insurance, or travel and transportation issues.
</li></ul><p></p><p>STAFF:</p><ul><li>
Participates in the selection and hiring of new team members and ensures completion of new hiring orientation and mandatory trainings.</li><li>
Responsible for all patient care employees completing appropriate training courses and that licensures/certifications are current.</li><li>
Provides support for all clinical staff members at regular intervals and encourages professional growth.</li><li>
Maintains current knowledge regarding company benefits, policies, procedures, and processes.</li><li>
Completes employee evaluations and establishes annual goals.</li><li>
Documents any disciplinary actions and confers with the clinic Director of Operations and Human Resources when needed.</li><li>
Manages staff scheduling and payroll.</li></ul><p></p><p>
PHYSICIANS:</p><ul><li>
Facilitates the application process for physician privileges and compliance with Fresenius Medical Care Medical Staff By-Laws.</li><li>
Responsible for strong physician relationships and ensures regular and effective communication.</li><li>
Participates in Governing Body, an interdisciplinary team for each region including MSWs, Dietitians, MDs, DOs etc. that governs policies.</li></ul><p></p><p><b>
EDUCATION AND REQUIRED CREDENTIALS:</b></p><ul><li>
Bachelor&rsquo;s Degree or an equivalent combination of education and experience.</li><li>
Graduate of an accredited School of Nursing (RN).</li><li>
Current appropriate state licensure.</li></ul><p></p><p><b>
EXPERIENCE AND SKILLS:
</b></p><ul><li>Required:<ul><li>
6+ years business operations experience in a healthcare facility.</li><li>
12 months experience in clinical nursing.</li><li>
6 months chronic or acute dialysis nursing experience.</li><li>
Successfully pass the Ishihara Color Blind Test.</li></ul></li><li>
Preferred but not required:<ul><li>
3+ years supervisory or project/program management experience.</li><li>
Med/surg or ICU/CCU experience.</li></ul></li></ul><p></p><p><b>
PHYSICAL DEMANDS AND WORKING CONDITIONS:</b></p><ul><li>
Day-to-day work includes desk and personal computer work and interaction with patients, facility staff, and physicians</li><li>
Position may require travel between assigned facilities and various locations within the community and/or travel to regional, business unit, and corporate meetings may be required.</li><li>
The work environment is characteristic of a healthcare facility with air temperature control and moderate noise levels.</li><li>
May be exposed to infectious and contagious diseases/materials.</li><li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
The position provides direct patient care that regularly involves heavy lifting, moving of patients, and assisting with ambulation. Equipment aids and/or coworkers may provide assistance.</li></ul><div><b><br>
</b></div><p><b>Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.</b></p></div><p></p><p><b><br>
EOE, disability/veterans</b></p></div>

Dialysis Clinical Manager Registered Nurse - RN

Oak Orchard Community Health Center, Inc.

<div>Description:
<p>
Under general direction of the Director of Clinic Operations, with latitude for independent judgment, the Clinic Operations Manager (COM) serves as the operations and business manager for the site. The COM performs, supervises, coordinates and/or monitors the work activity of employees at their respective sites. This includes department onboarding, scheduling, staff training and development, coaching, and payroll administration. In addition, the COM supports the implementation and monitoring of Oak Orchard Health&rsquo;s (OOH) policy and procedures. The COM will maintain a positive work environment in alignment with OOH&rsquo;s values by behaving and communicating in a respectful and professional manner with patients, coworkers, and various levels of leadership.</p><p>
Job Duties and Responsibilities:</p><p>
Operations Management</p><ul><li>
Supervises the overall operation of a primary care clinic in alignment with goals and objectives of OOH strategic plan.</li><li>
Develop guidelines for prioritizing and assigning work activities, evaluating effectiveness and accuracy to improve efficiencies modifying processes, as necessary.</li><li>
Establish and maintain an efficient responsive patient flow system.</li><li>
Supports the implementation and upholds policies, procedures, objectives, quality improvement, safety, environmental and infection control, and codes and requirements of accreditation and financial performance.</li><li>
Oversee and support maintenance of patient records, to include storage and transfer at site as needed.</li><li>
Assist with management of medical clinical staff in collaboration with Director of Nursing (DON), Chief Medical Officer (CMO) and Chief Clinical Officer (CCO).</li></ul><p>
Financial</p><ul><li>
Responsible for control, accuracy, and reporting of daily copay reports and banking deposits.</li><li>
Process pharmaceutical, supply, and other types of orders timely and accurately from approved vendor lists.</li><li>
Maintain provider schedules to ensure adequate visit volumes for patient access and visit volume performance.</li><li>
Compile, analyze, and review monthly site-specific operational reports.</li><li>
Ensure insurance pre-verification and appointment chart preparation protocols are completed to maximize reimbursement.</li></ul><p>
Quality and Compliance</p><ul><li>
Oversee completion and submission of quality reports (i.e., employee temperature logs, cleaning logs, etc.)</li><li>
In collaboration with physician(s), oversee clinical compliance for quality assurance, documentation, and reporting.</li><li>
Submit incident report(s) for adverse events that occur at site.</li><li>
Completes all trainings and serves as backup Vaccine for Children (VFC) Program for clinic.</li><li>
Address patient complaints and provide satisfactory resolution to address patient needs.</li><li>
Oversees the submissions of the Patient Satisfaction Surveys into OOH SharePoint.</li><li>
Ensure operational compliance with OOH standards, HIPAA, HRSA, OSHA and JCAHO policies.</li><li>
Train staff and practice for emergency and disaster planning protocols.</li><li>
Utilizes working knowledge and enforces patient rights and organizational ethics philosophies.</li></ul><p>
Administrative Duties</p><ul><li>
Responsible for recruiting, hiring, site orientation, training, development, evaluation, and management of staff.</li><li>
Promptly and accurately complete required documentation related to new hires, terminations, and other status changes.</li><li>
Prepare and distribute daily/weekly schedules ensuring proper staffing to support daily clinic operations.</li><li>
Maintain an &ldquo;open-door&rdquo; policy for staff.</li><li>
Manage staff compliantly and consistently.</li><li>
Attend in-services and other mandatory training sessions.</li><li>
Conduct monthly clinic staff meetings to include all service lines and supporting program staff.</li><li>
Act as liaison with property manager and collaborate with the Facilities Department to manage and address issues with property/facility.</li><li>
Complete and process reimbursement and mileage expense reports.</li><li>
Administer Continuing Medical Education (CME) benefits.</li><li>
Routine written and phone communication with patients, staff, and providers.</li><li>
Any other reasonable requests by management.</li></ul>
Requirements:
<ul><li>High School Diploma/GED required; Bachelor&rsquo;s degree preferred.</li><li>
Minimum of 3 years of medical office experience required.</li><li>
Management experience strongly preferred.</li><li>
License/Certification Preferred: Certified Medical Office Manager (CMOM)</li></ul><p>
Skills:</p><ul><li>
Knowledge of medical practices, terminology, and reimbursement policies.</li><li>
CPT/ICD-10-CM coding systems.</li><li>
Electronic medical records and billing systems.</li><li>
Skill in planning, organizing, delegating, and supervising.</li><li>
Skill in evaluating the effectiveness of existing methods and procedures.</li><li>
Skill in problem solving.</li><li>
Skill in verbal and written communication.</li><li>
Ability to use multi-line phone system, including transferring calls and paging.</li><li>
Computer skills as outlined below:</li><li>
Ability to navigate from desktop to a variety of applications.</li><li>
Ability to copy and paste documents.</li><li>
Basic Microsoft Outlook email skills (open new, to, cc, send).</li><li>
Basic electronic filing skills (name a file, save file, save as).</li><li>
Basic typing skills; basic keyboarding skills.</li><li>
Basic proficiency with Microsoft Word and Excel.</li><li>
Ability to read, interpret, apply and cross-train staff regarding policies and procedures.</li><li>
Ability to set priorities among multiple requests.</li><li>
Ability to interact with patients, medical and administrative staff, and the public effectively.</li></ul></div>

Clinic Operations Manager

Solace Clinical Research

<p><b>Job Summary</b><br/>We are seeking a dynamic and highly organized Clinical Research Site Manager to lead and oversee the daily operations of our clinical trial site. In this pivotal role, you will coordinate all aspects of clinical trials, ensuring compliance with regulatory standards, maintaining high-quality documentation, and fostering a patient-centered environment. Your leadership will drive the successful execution of research studies, facilitate effective communication among team members, and uphold the integrity of data collection and management. This position offers an exciting opportunity to contribute to groundbreaking medical research while supporting the advancement of healthcare solutions.</p><p><b>Responsibilities</b></p><ul><li>Supervise and coordinate the activities of clinical research staff, including nurses, coordinators, and laboratory personnel, ensuring seamless trial operations</li><li>Manage patient recruitment, screening, enrollment, and ongoing monitoring to ensure adherence to study protocols and regulatory requirements</li><li>Oversee data collection processes, review source documents for accuracy, and ensure proper documentation in accordance with ICH GCP standards and FDA regulations</li><li>Maintain compliance with HIPAA regulations and ensure confidentiality of patient information throughout all trial activities</li><li>Review clinical documentation such as case report forms (CRFs), laboratory results, vital signs, and adverse event reports for completeness and accuracy</li><li>Monitor clinical laboratory procedures including blood sampling, phlebotomy, and specimen handling to ensure quality standards are met</li><li>Utilize electronic medical record (EMR) systems and statistical software for data management, analysis, and reporting purposes</li><li>Ensure adherence to CDISC standards for data formatting and reporting in clinical trials</li><li>Conduct regular site audits to verify compliance with protocol requirements and regulatory guidelines</li><li>Facilitate training sessions on Good Clinical Practice (GCP), FDA regulations, and study-specific procedures for staff members</li></ul><p><b>Qualifications</b></p><ul><li>Proven supervising experience in a clinical research environment or healthcare setting</li><li>Strong knowledge of clinical trials management, including patient monitoring and data collection techniques</li><li>Familiarity with medical terminology, clinical laboratory procedures, and blood sampling techniques</li><li>Experience with EMR systems, statistical software, and data management tools used in clinical research</li><li>In-depth understanding of FDA regulations, ICH GCP guidelines, HIPAA compliance, and CDISC standards</li><li>Certification in Good Clinical Practice (GCP) from a recognized issuer for CA or equivalent is required; additional certifications such as an ICH GCP certificate are preferred</li><li>Background in nursing or clinical laboratory work is advantageous</li><li>Excellent analysis skills with attention to detail for reviewing documentation and ensuring protocol adherence</li><li>Ability to lead teams effectively while maintaining a positive work environment</li></ul><p>Join us in advancing innovative healthcare solutions by managing impactful clinical research studies. Your expertise will help shape the future of medicine while supporting a collaborative team dedicated to excellence in clinical development.</p><p>Pay: $20.00 - $38.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Clinical Research Site Manager

JenaValve Technology, Inc.

<div><div><div><b>Job Title</b>: Manager, Clinical Affairs (Case Review Board)</div></div><p>
</p><div><div><b>Role Level: </b>Individual Contributor
</div></div><p></p><div><div><b>Manager Title:</b> Senior Director, Clinical Affairs</div></div><p>
</p><div><div><b>Job Location &amp; Environment:</b> Irvine, CA, Corporate Office
</div></div><p></p><div><div><b>Job Description Summary: </b>Reporting to the Senior Director of Clinical Affairs, the Manager, Clinical Affairs (CRB) will be responsible for case planning for global clinical trials and collaborating with internal and external stakeholders (Field Clinical Specialists, Research Coordinators at investigational sites, imaging core laboratories, and Case Review Board) on CRB process development, execution, and improvement. This position provides leadership junior members of Clinical Affairs and support to multidisciplinary project teams, both internally and externally.</div></div><p>
</p><div><div><b>Job Responsibilities:
</b></div></div><ul><li><div>Drive scheduling and executing CRB meetings with committee members and site-level health care providers across all clinical trials.</div></li><li><div>
Oversee the training/coordinating of subject presentation materials for CRB meetings with clinical trial sites.</div></li><li><div>
Collaborate with cross functional team leaders to ensure harmonization of processes and practices for case planning efficiency</div></li><li><div>
Preparation and review of presentation materials for CRB meetings for all clinical trials with site clinical research coordinators, implanters, and field clinical specialists.</div></li><li><div>
Communication with clinical research coordinators and investigators on case approvals, scheduling, lab work, and excluded cases.</div></li><li><div>
Develop and maintain the CRB charters as needed.</div></li><li><div>
Manage and troubleshoot imaging upload and transfer workflow.</div></li><li><div>
Partner with clinical sites and core lab(s) to manage and improve subject screening workflow from initial submission to final approval of inclusion for treatment.</div></li><li><div>
Development, review, optimization, and implementation of standard operating procedures related to case review board workstream.</div></li><li><div>
Serve as the primary point of contact and subject matter expert for patient screening process during study start-up</div></li><li><div>
Maintain and optimize case/subject logs, tracking tools, and regular progress reporting.</div></li><li><div>
Maintain, track, and update existing proctor agreements and partner with the contracting team on any new contracts required for expanded trials.</div></li><li><div>
Manage and maintain relevant electronic data management platform activities related to clinical trial enrollment.</div></li><li><div>
Mentor and provide leadership to junior Clinical Affairs team members through individual development plans and department milestones.</div></li><li><div>
Other duties as assigned.</div></li></ul><div><div><b>
Required Education and Experience:
</b></div></div><ul><li><div>5+ years of relevant professional experience in clinical operations, site management, case planning, patient screening, etc. is required (preferred in medical devices).</div></li><li><div>
Strong background in Microsoft Office Suite, especially PowerPoint and Excel.</div></li><li><div>
Experience facilitating Zoom or Microsoft Teams meetings.</div></li><li><div>
Strict attention to detail.</div></li><li><div>
Ability to interact professionally with all organizational levels.</div></li><li><div>
Ability to lead a team and work in a team environment.</div></li><li><div>
Experience in line management and developing direct reports is strongly recommended.</div></li><li><div>
Advanced degree in a biological science / pharmacy/ nursing desired.</div></li></ul><p>
</p><div><div><b>Skills and Abilities Required for This Job:
</b></div></div><ul><li><div>Working knowledge of clinical study execution and patient screen / case planning.</div></li><li><div>
Knowledge of GCPs governing the conduct of clinical trials; working knowledge of Medical Device Regulations 2017/745, ISO 14155 and ICH Guidelines.</div></li><li><div>
Experience in developing and improving processes.</div></li><li><div>
Ability to work collaboratively as part of a multi-functional medical device development team in a dynamic environment.</div></li><li><div>
Must be self-motivated, highly organized, detail-oriented and able to multi-task, delivering high quality work.</div></li><li><div>
Demonstrated ability in oral and written communication skills; excellent interpersonal skills, including the ability to influence and to work effectively cross-culturally and cross-functionally.</div></li><li><div>
Ability to work in a fast-paced work environment within a cross-functional and highly interdependent team structure.</div></li><li><div>
Ability to work pacific standard time hours.</div></li></ul></div>

Manager, Clinical Affairs (Case Review Board)

Trinity Health

<b>Employment Type:</b><br>
Full time
<br><br>
<b>Shift:</b><br>
<b>Description:</b><br>
This position manages the activities of the Health Plan Clinical Services Team to ensure the achievement of department and company goals. The Clinical Manager will be responsible for overseeing the day-to-day clinical operations of the health plan, including patient care, staff management, and maintaining quality standards. Responsibilities include managing the performance of the team in accordance with the Upstream Health Plans Utilization and Quality Programs. Providing oversight and support to ensure overall outcomes and optimal Utilization Management and Quality performance.
<br><br>
1. Current licensure as a Registered Nurse in the State of California is required. Clinical professionals currently licensed outside the State of California will be provided six (6) months from date of hire to obtain equivalent California state licensure.
<br>2. Bachelor's Degree is required. Three years of Nursing Leadership experience may substitute for the Bachelor's Degree requirement.
<br>3. Two (2) years of management experience is required.
<br>4. Ability to communicate effectively with patients, families, and health care personnel and ability to lead, direct, and mentor personnel is required.
<br>5. Health Plan experience preferred.
<br><br>
Pay Range ($60.57 - $90.85)
<br><br>
Our Commitment
<br><br>
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Manager CVHP Clinical Operations

Columbia University

<div><ul><li>Job Type: Officer of Administration</li>
<li>Bargaining Unit:</li>
<li>Regular/Temporary: Regular</li>
<li>End Date if Temporary:</li>
<li>Hours Per Week: 35</li>
<li>Standard Work Schedule:</li>
<li>Building:</li>
<li>Salary Range: $140,000 - $150,000</li>
</ul><div><i>The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.</i></div><br>
<div></div>
<p></p>
<p>Position Summary</p>
<p>
The Department of Psychiatry at the Vagelos College of Physicians &amp; Surgeons of Columbia University is a global leader in psychiatric care and operates across multiple affiliated organizations, including Columbia University, New York-Presbyterian Hospital, the New York State Office of Mental Health, and the Research Foundation for Mental Hygiene. Our mission encompasses clinical care, education, and research.</p>
<p>
The Department is deeply committed to innovation and excellence in clinical medicine, education, research, community and global health, as well as the professional development of our faculty and staff.</p>
<p>
This position will be a highly visible position, both internal and external to the Department and should prioritize the ethos, mission and goals of the Department of Psychiatry. This position will be on-site and in-person and will not be suitable for those seeking a hybrid or remote employment opportunity. This individual reports directly to the Department Administrator/COO for the Department of Psychiatry and will work closely with other Director level colleagues across the Department, while overseeing practice manager staff across multiple locations in Manhattan and Westchester. The ideal candidate will prioritize a team-based approach and should foster a dynamic and high functioning operations team in a complex and high paced environment.</p>
<p>
At CUIMC, we are leaders in teaching, research, and patient care and are proud of the service and support we provide to our community. Columbia University offers a range of benefits to help you, and your dependents stay healthy, build long-term financial security, meet educational and professional goals, and more.</p>
<p>
This position requires a fully onsite presence in our clinical practices. This position will require some travel to both Westchester and Manhattan based clinics and individuals will be expected to cover the cost of transportation to/from these sites.</p>
<p></p>
<p>Responsibilities</p>
<ul>
<li>Works in conjunction with Department Leadership and Chief Operating Officer to maintain healthy, efficient practices here at the Columbia University Medical Center campus, as well as offsite at locations throughout Manhattan and Westchester.</li>
<li>Responsible for standardizing protocols and workflow processes across all sites to ensure physician and patient satisfaction and high quality of healthcare service delivery across all clinical locations.</li>
<li>Serves as point of contact for daily operations issues at all sites across Department of Psychiatry, escalates issues as necessary to appropriate leadership.</li>
<li>Must be able to travel between sites across the Westchester/Manhattan area (as well as any future sites). Conducts site visits periodically to ensure that each site is acting in accordance with the Department and institution regulations and guidelines. Visits to ensure that all sites feel connected to the main campus.</li>
<li>Works with site and practice managers to address staffing needs, and to anticipate future growth opportunities.</li>
<li>Works with site and practice managers to understand workflow challenges and proactively provides solutions.</li>
<li>Financial oversight for offsite clinical locations: Responsible for reconciling and managing discretionary budgets related to operational and administrative expenditures across all site locations. Works with finance team and clinical leaders at each site to prepare and submit site specific budgets on a fiscal year basis while ensuring appropriate compliance and adherence to department and institutional policy.</li>
<li>Multi-site management and workforce leadership: Oversees Practice Managers to ensure patient workflow pathways are appropriately documented for each location and clinical program.</li>
<li>Organizational and workflow design and efficiency: Coordinates with senior clinical leadership and Patient Intake team and Call Center to ensure that patients are appropriately triaged and have access to the Columbia Doctors Psychiatry clinical services.</li>
<li>Leadership presence and influence: Liaises with clinical services administration and VC for Clinical Affairs to ensure that administrative and HR processes are aligned and streamlined. Ensures effective and efficient communication between all parts of the Department as outlined in the reorganizational plan.</li>
</ul>
<p><b>Core Leadership &amp; Management Competencies</b></p>
<div>
<ul><li><b>Healthcare Operations Leadership</b><br>
<ul><li>Ability to lead and sustain high-performing outpatient clinical operations across multiple sites.</li><li>Experience operating within complex academic medical center and multi-affiliate environments (University, hospital, state, foundation).</li><li>Capacity to align operational execution with departmental mission, ethos, and strategic goals.</li></ul></li></ul>
<ul><li><b>People Management &amp; Team Development</b><br>
<ul><li>Proven ability to supervise and develop managers (e.g., Practice Managers) across geographically dispersed locations.</li><li>Skill in fostering a team-based, collaborative culture in a high-paced environment.</li><li>Experience addressing staffing needs, succession planning, and workforce growth proactively.</li></ul></li></ul>
<ul><li><b>Decision-Making &amp; Judgment</b><br>
<ul><li>Sound judgment in escalating operational issues appropriately.</li><li>Ability to balance standardization with site-specific operational needs.</li><li>Comfort operating with autonomy while partnering closely with senior leadership.</li></ul></li></ul>
</div>
<p><b>Operational &amp; Technical Competencies.</b></p>
<div>
<ul><li><b>Multi-Site Practice Operations Management</b><br>
<ul><li>Expertise in managing daily operations across multiple outpatient clinical locations.</li><li>Ability to standardize workflows, protocols, and patient pathways across sites.</li><li>Experience conducting site visits, compliance checks, and operational audits.</li></ul></li></ul>
<ul><li><b>Process Improvement &amp; Workflow Optimization</b><br>
<ul><li>Ability to identify workflow inefficiencies and design scalable solutions.</li><li>Experience documenting and maintaining standardized patient flow pathways.</li><li>Knowledge of operational best practices to enhance patient and provider satisfaction.</li></ul></li></ul>
<ul><li><b>Financial &amp; Budget Management</b><br>
<ul><li>Experience managing discretionary operational budgets.</li><li>Ability to prepare, reconcile, and monitor site-specific budgets in collaboration with finance and clinical leadership.</li><li>Understanding of fiscal compliance within institutional and departmental policy frameworks.</li></ul></li></ul>
<ul><li><b>Health Information Systems &amp; Data Literacy</b><br>
<ul><li>Working knowledge of EPIC and its role in clinical operations, access, and workflow management.</li><li>Ability to partner with intake teams, call centers, and clinical leadership using data to support patient access and triage.</li></ul></li></ul>
</div>
<p><b>Interpersonal, Communication &amp; Organizational Competencies</b></p>
<div>
<ul><li><b>Cross-Functional Collaboration</b><br>
<ul><li>Ability to liaise effectively with clinical leadership, finance, HR, patient intake, call centers, and central administration.</li><li>Skill in coordinating across departments and affiliates to ensure alignment and streamlined processes.</li></ul></li></ul>
<ul><li><b>Communication &amp; Influence</b><br>
<ul><li>Clear, professional communication with internal and external stakeholders.</li><li>Ability to translate operational issues into actionable recommendations for senior leadership.</li><li>Strong interpersonal skills to build trust across clinical and administrative teams.</li></ul></li></ul>
<ul><li><b>Compliance &amp; Regulatory Awareness </b>&bull; Understanding of HIPAA, Joint Commission requirements, and institutional compliance expectations.<br>
<ul><li>Ability to ensure site-level adherence to regulatory, privacy, and security standards.</li><li>Comfort operating in highly regulated clinical environments.</li></ul></li></ul>
</div>
<p><b>Personal Effectiveness Competencies</b></p>
<div>
<ul><li><b>Adaptability &amp; Resilience</b><br>
<ul><li>Ability to manage competing priorities across multiple sites.</li><li>Comfort with frequent travel and on-site presence requirements.</li><li>Flexibility in responding to evolving operational and organizational needs.</li></ul></li></ul>
<ul><li><b>Accountability &amp; Service Orientation</b><br>
<ul><li>Strong sense of ownership for operational outcomes.</li><li>Commitment to patient access, quality, and service excellence.</li><li>Reliability as an essential, on-site leader in clinical operation.</li></ul></li></ul>
<ul><li>Perform other related duties and responsibilities as assigned/requested.</li></ul>
</div>
<p></p><p>Minimum Qualifications</p>
<ul>
<li>Bachelor's degree required or equivalent in education and experience, plus 5 years related experience.</li>
</ul>
<p></p><p>Preferred Qualifications</p>
<ul>
<li>Master's degree preferred.</li>
<li>EPIC Familiarity.</li>
<li>Experience with Psychiatry preferred.</li>
</ul>
<p></p><p>Other Requirements</p>
<ul>
<li>Must successfully complete online systems training requirements.</li>
<li>Strong organizational skills, ability to set priorities and manage multiple competing priorities concurrently.</li>
<li>High degree of attention to detail.</li>
<li>Foster credibility and establish collaborative working relationships with customers, management peers, and staff.</li>
<li>Clear and concise written and verbal communication.</li>
<li>Demonstrated working expertise with Microsoft Office products, especially proficiency with Excel.</li>
<li>Prior experience with complex budgeting, fiscal monitors and controls.</li>
<li>Proven ability to work on highly complex, time sensitive projects with limited direction, meeting critical deadlines.</li>
<li>Demonstrated acute attention to detail, critical thinking and judgement, as evidenced by minimal errors in complex reports.</li>
<li>Well-developed critical thinking skills.</li>
<li>Well-developed ability to exercise discretion.</li>
<li>Approaches situations with self-confidence.</li>
<li>Adaptable to diverse personalities and situations.</li>
<li>Can tolerate ambiguity.</li>
<li>Ability to have difficult conversations with grace and poise.</li>
<li>Good judgement: ability to think through a situation and plan a credible course of action.</li>
<li>Curious of mind; likes to learn.</li>
</ul>
<p></p><p>Equal Opportunity Employer / Disability / Veteran</p>
<p>
Columbia University is committed to the hiring of qualified local residents.</p></div>

Director, Operations

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