clinical operations support

RadNet

<div>Job Description:
<h3 class="jobSectionHeader"><b>Schedule: Monday-Friday 9:30am-6:00pm.</b></h3><h3 class="jobSectionHeader"><b>
Essential Duties and Responsibilities
</b></h3><ul><li>Liaison between operations and referring physician offices.</li><li>
Understand all aspects of clinical operations to include: scheduling, registration, technologist&rsquo;s role, etc.
</li><li>Work directly with operations and referring practices to offer opportunities for support through office educational training (specific to their needs) and or operational assistance (ordering, scheduling job aides, image transfer protocols).</li><li>
Look for opportunities to streamline referring physician processes, including steps that make using Advanced Radiology an important/necessary part of the process (solidifying referral/volume).</li><li>
Offer efficient solutions and services to referring physicians that Advanced Radiology can provide on their behalf.</li><li>
Ability to verbally communicate thoughts clearly, and express ideas clearly, concisely, and logically.</li><li>
Written communication skills sufficient to develop and distribute written information to large groups in a clear and concise manner.</li><li>
Represent Clinical Operations on various project teams and task force assignments.</li><li>
Work in an organized manner, discuss ideas, and receives support before implementing.</li><li>
In conjunction with Operations, help achieve targeted volumes for business operations to achieve organizational objectives.</li><li>
Understand external forces in the market that could affect operations and revenues.</li><li>
Always professional and courteous: support internal and external customers efficiently, effectively, and positively.</li><li>
Support Operations in the sites with special project implementations and image retrieval.</li><li>
Create solutions that add value to the organization.</li><li>
Perform job responsibilities in an ethical, compliant manner; complies with laws affecting the workplace and /or job responsibilities. Maintains employee and patient confidentiality.
</li><li>Work in conjunction with Operations on image retrieval and image send protocols.</li></ul><div><b><i>
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.</i></b></div><h3 class="jobSectionHeader"><b>
Minimum Qualifications, Education and Experience
</b></h3><ul><li>Must have 1 year of experience in eRad RIS and eRad PACS systems and can manage projects independently.
</li><li>Understand most aspects of operations to include, scheduling, registration, RIS account review, PACS query and Patient Folder</li><li>
Work directly with operations and referring practices to offer opportunities for support through office educational training (specific to their needs) and or operational assistance (ordering, scheduling, image and report retrieval).</li><li>
Support Operations in the sites with special project implementations.</li><li>
Must be able to travel on a daily basis locally.</li></ul><div><b>
Quality Standards
</b></div><ul><li>Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
</li><li>Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
</li><li>Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
</li><li>Follows OSHA regulations, RadNet and site protocols, policies and procedures.
</li><li>Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
</li><li>Practices universal safety precautions.</li><li>
Promotes good public relations on the phone and in person.
</li><li>Adapts and is willing to learn new tasks, methods, and systems.
</li><li>Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.</li><li>
Consistently adheres to the time management policies and procedures.</li><li>
Completes job responsibilities in a quality and timely manner.</li></ul>
Pay Range: USD $18.00 - USD $26.00 /per hour Shift: Mornings Shift Variations: Monday-Friday 9:30am -6:00pm</div>

Clinical Ops Sys Coordinator

The Brigham and Women's Hospital, Inc.

<div>Site: The Brigham and Women's Hospital, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><br>
<p></p>
Department: Center for Infertility
<br>
<br>
Schedule: Monday - Fridays 8am-4:30pm, onsite<br>
<br>
Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.<br>
<br>
Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass &amp; more!<br>
<br>
Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you&rsquo;ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you&rsquo;ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.<p></p><p><b><br>
Job Summary</b></p>
Performs administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by department.<br>
Essential Functions:<br>
<ul><li>Perform routine administrative and clerical duties relating to a clinical service or physician practice office.</li><li>Make patient appointments and maintain appointment records.</li><li>Greet and assist patients.</li><li>Answer telephones, assist callers with routine inquiries, and schedule appointments.</li><li>File materials in patient folders and print appointment schedules.</li><li>Process patient billing forms and scan documents to patient medical record/EPIC.</li><li>Call for patient medical records and laboratory test results.</li><li>Open and distribute unit mail or faxes.</li><li>Type forms, records, schedules, memos, etc. as directed.</li><li>May be required to accept co-payments.</li><li>Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.</li><li>Acts as an EPIC &quot;Super User&quot; for scheduling, registration and billing systems (EPIC training is provided).</li><li>Provide assistance and training to others in these areas.</li><li>May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div>
Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.<p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><b>
Physical Requirements</b><ul><li>
Standing Occasionally (3-33%)
</li></ul><ul><li>Walking Occasionally (3-33%)
</li></ul><ul><li>Sitting Constantly (67-100%)
</li></ul><ul><li>Lifting Occasionally (3-33%) 20lbs - 35lbs
</li></ul><ul><li>Carrying Occasionally (3-33%) 20lbs - 35lbs
</li></ul><ul><li>Pushing Rarely (Less than 2%)
</li></ul><ul><li>Pulling Rarely (Less than 2%)
</li></ul><ul><li>Climbing Rarely (Less than 2%)
</li></ul><ul><li>Balancing Occasionally (3-33%)
</li></ul><ul><li>Stooping Occasionally (3-33%)
</li></ul><ul><li>Kneeling Rarely (Less than 2%)
</li></ul><ul><li>Crouching Rarely (Less than 2%)
</li></ul><ul><li>Crawling Rarely (Less than 2%)
</li></ul><ul><li>Reaching Occasionally (3-33%)
</li></ul><ul><li>Gross Manipulation (Handling) Constantly (67-100%)
</li></ul><ul><li>Fine Manipulation (Fingering) Frequently (34-66%)
</li></ul><ul><li>Feeling Constantly (67-100%)
</li></ul><ul><li>Foot Use Rarely (Less than 2%)
</li></ul><ul><li>Vision - Far Constantly (67-100%)
</li></ul><ul><li>Vision - Near Constantly (67-100%)
</li></ul><ul><li>Talking Constantly (67-100%)
</li></ul>Hearing Constantly (67-100%)<br>
<ul><li>
</li></ul><p></p><br>
<div><div><div><div><div><div><div><p><b>Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
45 Francis Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$17.71 - $24.94/Hourly<p></p><p><b><br>
Grade</b></p>
3<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Practice Assistant II

proactive md

<div>People are a company's greatest resource, which is why caring for patients and keeping them healthy is so important. Proactive MD offers a comprehensive health management solution that extends well beyond the clinic walls. By engaging patients and offering them a personal relationship with a primary care provider, we can deliver measurably better outcomes, making people happier, healthier, and more productive while significantly lowering overall medical costs. We put patients&rsquo; health first because amazing care yields amazing results.
<div></div><b>JOB SUMMARY
</b><br>
The <b>Clinical Operations Coordinator </b>will supervise and assist with health center operations as delegated by the Regional Director of Clinical Operations. They will show initiative and demonstrate sound decision-making and problem-solving techniques, lead through example in training and support of teams. The <b>Clinical Operations Coordinator </b>will travel between assigned health centers to support staffing and observe opportunities for operational improvements. The goal of this position is to support assigned care teams to provide efficient &amp; safe health center operations while ensuring our patient promise is delivered according to regulatory and quality standards.<br>
<div><b>
Remote in Wisconsin with 30% Travel</b><br>
<b>Must be licensed RN, LPN or Certified MA</b><br>
<b>Assigned Health Centers:</b> Westfield, WI; Waukesha, WI; Franklin, WI; Irving, TX; Romeo, MI; York, PA; and New Oxford, PA.</div><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p><ul><li>
Travel between assigned health centers to provide consistent on-site support, maintaining a visible, hands-on presence within clinical environments.</li><li>
Conduct regular site visits as directed by leadership to observe day-to-day administrative and clinical operations, assessing workflow efficiency, team performance, and overall functionality.</li><li>
Support and improve clinical operations across multiple sites to ensure consistent, high-quality patient care and service excellence.</li><li>
Monitor operational performance, including participation in interviews, precepting, and targeted retraining in collaboration with the Enterprise Training Manager and Regional Director of Clinical Operations.</li><li>
Assist with staff training, coaching, and performance management to reinforce operational standards and best practices.</li><li>
Monitor clinical systems and workflows to ensure adherence to best practices, including patient case management, throughput, scheduling, inventory, and dispensing processes.</li><li>
Investigate, address, and respond to patient concerns, escalations, and survey feedback in a timely and professional manner.</li><li>
Report clinical occurrences and support implementation of corrective actions in partnership with the Quality team.</li><li>
Serve in a direct clinical support capacity as needed to maintain efficiency and continuity of care.</li><li>
Identify operational or personnel concerns and communicate findings to the Regional Director of Clinical Operations.</li><li>
Collaborate closely with regional leadership and quality teams to uphold organizational standards and drive continuous improvement initiatives.</li><li>
Perform additional duties, responsibilities, and special projects as assigned by the Regional Director of Clinical Operations.</li></ul><br>
<b>
REQUIRED KNOWLEDGE, SKILLS, &amp; ABILITIES
</b><br>
Required:
<ul><li>Current license or certification in specialty such as RN, LPN or CMA.</li><li>
Current BLS certification through American Heart Association valid for at least 90 days after start date</li><li>
Ability to prioritize and problem solve.</li><li>
Strong clinical background with developed critical thinking skills</li></ul><b>
Preferred:
</b><ul><li>Leadership experience
</li><li>Clinical educator in a healthcare setting</li><li>
Outpatient or Primary care experience</li></ul><p><i>
Proactive MD is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity and/or expression, sexual orientation, ethnicity, national origin, age, disability, genetics, marital status, amnesty status, or veteran status applicable to state and federal laws.</i></p><p>
</p><p>SCXxyJNnSr</p></div>

Clinical Operations Coordinator

<div>People are a company's greatest resource, which is why caring for patients and keeping them healthy is so important. Proactive MD offers a comprehensive health management solution that extends well beyond the clinic walls. By engaging patients and offering them a personal relationship with a primary care provider, we can deliver measurably better outcomes, making people happier, healthier, and more productive while significantly lowering overall medical costs. We put patients&rsquo; health first because amazing care yields amazing results.
<div></div><b>JOB SUMMARY
</b><br>
The <b>Clinical Operations Coordinator </b>will supervise and assist with health center operations as delegated by the Regional Director of Clinical Operations. They will show initiative and demonstrate sound decision-making and problem-solving techniques, lead through example in training and support of teams. The <b>Clinical Operations Coordinator </b>will travel between assigned health centers to support staffing and observe opportunities for operational improvements. The goal of this position is to support assigned care teams to provide efficient &amp; safe health center operations while ensuring our patient promise is delivered according to regulatory and quality standards.<br>
<div><b>
Remote in Wisconsin with 30% Travel</b><br>
<b>Must be licensed RN, LPN or Certified MA</b><br>
<b>Assigned Health Centers:</b> Westfield, WI; Waukesha, WI; Franklin, WI; Irving, TX; Romeo, MI; York, PA; and New Oxford, PA.</div><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p><ul><li>
Travel between assigned health centers to provide consistent on-site support, maintaining a visible, hands-on presence within clinical environments.</li><li>
Conduct regular site visits as directed by leadership to observe day-to-day administrative and clinical operations, assessing workflow efficiency, team performance, and overall functionality.</li><li>
Support and improve clinical operations across multiple sites to ensure consistent, high-quality patient care and service excellence.</li><li>
Monitor operational performance, including participation in interviews, precepting, and targeted retraining in collaboration with the Enterprise Training Manager and Regional Director of Clinical Operations.</li><li>
Assist with staff training, coaching, and performance management to reinforce operational standards and best practices.</li><li>
Monitor clinical systems and workflows to ensure adherence to best practices, including patient case management, throughput, scheduling, inventory, and dispensing processes.</li><li>
Investigate, address, and respond to patient concerns, escalations, and survey feedback in a timely and professional manner.</li><li>
Report clinical occurrences and support implementation of corrective actions in partnership with the Quality team.</li><li>
Serve in a direct clinical support capacity as needed to maintain efficiency and continuity of care.</li><li>
Identify operational or personnel concerns and communicate findings to the Regional Director of Clinical Operations.</li><li>
Collaborate closely with regional leadership and quality teams to uphold organizational standards and drive continuous improvement initiatives.</li><li>
Perform additional duties, responsibilities, and special projects as assigned by the Regional Director of Clinical Operations.</li></ul><br>
<b>
REQUIRED KNOWLEDGE, SKILLS, &amp; ABILITIES
</b><br>
Required:
<ul><li>Current license or certification in specialty such as RN, LPN or CMA.</li><li>
Current BLS certification through American Heart Association valid for at least 90 days after start date</li><li>
Ability to prioritize and problem solve.</li><li>
Strong clinical background with developed critical thinking skills</li></ul><b>
Preferred:
</b><ul><li>Leadership experience
</li><li>Clinical educator in a healthcare setting</li><li>
Outpatient or Primary care experience</li></ul><p><i>
Proactive MD is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity and/or expression, sexual orientation, ethnicity, national origin, age, disability, genetics, marital status, amnesty status, or veteran status applicable to state and federal laws.</i></p><p>
</p><p>cbPKT9ME2D</p></div>

SPECTRAFORCE

<div>
 <p>
  <strong>
   Position Title:
  </strong>
  Analyst, Data Analytics
 </p>
 <p>
  <strong>
   Work Location:
  </strong>
  Irvine, CA (Hybrid)
 </p>
 <p>
  <strong>
   Assignment Duration:
  </strong>
  12 Months
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Summary:
  </strong>
 </p>
 <p>
  Perform quantitative analysis using Python (e.g., pandas, NumPy, visualization libraries) to support clinical trial operations such as enrollment, costing, and resourcing, and to develop forecasting and decision-support outputs for key stakeholders (e.g., Clinical Affairs, Regulatory and Medical Affairs, Strategy, Global Supply Chain, Finance).
 </p>
 <p>
  Investigate, assess, and interpret clinical and operational data to support strategic decision-making, including early signal detection related to enrollment trends, protocol adherence, site performance, and data quality, while proposing moderately complex solutions and recommendations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  &bull; Perform quantitative analysis using Python (e.g., pandas, NumPy, visualization libraries) to support clinical trial operations such as enrollment, costing, and resourcing, and to develop forecasting and decision-support outputs for key stakeholders (e.g., Clinical Affairs, Regulatory and Medical Affairs, Strategy, Global Supply Chain, Finance).
 </p>
 <p>
  &bull; Investigate, assess, and interpret clinical and operational data to support strategic decision-making, including early signal detection related to enrollment trends, protocol adherence, site performance, and data quality, while proposing moderately complex solutions and recommendations.
 </p>
 <p>
  &bull; Modify, extend, and maintain analysis tools and workflows&mdash;primarily in Python&mdash;by leveraging existing clinical models (e.g., inventory, case management, headcount, trial enrollment, site activations/deactivations) while applying clinical trial domain knowledge.
 </p>
 <p>
  &bull; Organize, analyze, and create reproducible analyses, reports, dashboards, and data extracts to summarize moderately complex challenges across clinical affairs projects, programs, and initiatives.
 </p>
 <p>
  &bull; Apply statistical methods (e.g., descriptive statistics, trend analysis, basic inferential methods) as appropriate to quantify uncertainty, monitor performance, and support interpretation of clinical and operational signals.
 </p>
 <p>
  &bull; Lead portions of clinical analytics projects in collaboration with cross-functional stakeholders (e.g., Clinical Operations, Biostatistics, vendors, and internal analytics partners).
 </p>
 <p>
  &bull; Identify and propose data-driven process improvements related to clinical affairs operations (e.g., screening efficiency, site start-up, physician training, data review workflows).
 </p>
 <p>
  &bull; Other duties as assigned.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualification &amp; Experience:
  </strong>
 </p>
 <p>
  &bull; Bachelor's Degree Required
 </p>
 <p>
  &bull; 3 years of previous related experience Required
 </p>
 <p>
  &bull; Experience in a quantitative, analytical, or programming-heavy role Preferred
 </p>
 <p>
  &bull; Experience working in clinical research or clinical trial operations within the medical device industry Preferred
 </p>
 <p>
  &bull; Strong proficiency in Python for data analysis, including developing maintainable scripts and notebooks for clinical and operational datasets
 </p>
 <p>
  &bull; Proven expertise in Excel and PowerPoint and other MS Office Suite applications (Word, Access)
 </p>
 <p>
  &bull; Solid understanding of quantitative and statistical methodologies, with the ability to apply them pragmatically in a clinical operations context
 </p>
 <p>
  &bull; Experience with signal detection, trend monitoring, or anomaly identification in complex datasets preferred
 </p>
 <p>
  &bull; Good written and verbal communication skills and interpersonal relationship skills
 </p>
 <p>
  &bull; Strong problem-solving, organizational, analytical, and critical-thinking skills
 </p>
 <p>
  &bull; Moderate knowledge and understanding of client's policies, procedures, and guidelines relevant to clinical trial data analytics
 </p>
 <p>
  &bull; Strict attention to detail and data quality
 </p>
 <p>
  &bull; Ability to interact professionally with all organizational levels
 </p>
 <p>
  &bull; Ability to manage competing priorities in a fast-paced environment
 </p>
 <p>
  &bull; Ability to work collaboratively in team and cross-functional environments
 </p>
 <p>
  &bull; Ability to build productive internal and external working relationships
 </p>
 <p>
  &bull; Adhere to all company rules and requirements (e.g., Environmental Health &amp; Safety policies) and take appropriate measures to protect people, data, and the environment.
 </p>
</div>


Analyst, Data Analytics

HCA Healthcare

<p></p><div><p>Do you want to join an organization that invests in you as a(an) Clinical Imaging Analyst? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.</p>
<h5 class="jobSectionHeader"><b>Job Summary and Qualifications</b></h5><p>
Position Summary</p><p>
The Product Analyst Clinical Imaging reports to the Lifecycle Manager and supports lifecycle governance for assigned clinical imaging applications by maintaining accurate service and asset records, supporting onboarding and offboarding activities, and helping keep CMDB data complete, current, and usable for operations.</p><p></p><p>
This market-based role requires regular in-person engagement with radiologists, imaging technologists, clinical operations leaders, facility teams, vendors, and IT partners to understand how imaging applications support patient-care workflows, validate operational impact, and coordinate timely follow-up. The analyst gathers inputs for budgeting and financial assessments, tracks contract and license considerations, and supports documentation, knowledge management, and stakeholder communications using established ITSM processes and templates. The analyst monitors operations, reported issues, and observed workflow impacts to identify patterns, customer impact, and opportunities for clearer process alignment, then routes findings and recommendations to the teams that execute application changes and incident resolution.</p><p></p><p>
Primary focus is learning the product landscape, applying standard processes consistently, building trusted working relationships with clinical and operational stakeholders, and escalating appropriately while contributing to reduced customer impact through better data, clarity, onsite coordination, and workflow-informed support.
</p><p></p><p>Major Responsibilities:</p><p></p><ul><li>
Maintain continuous in-person engagement with clinical imaging teams across the enterprise, including radiologists, cardiologist, physicians, imaging technologists, modality leaders, facility operations, and clinical leadership, to assess, document, and optimize PACS and imaging workflows.</li><li>
Serve as a primary liaison between clinical operations and IT for assigned clinical imaging products, helping ensure seamless integration of imaging technology into patient-care delivery and consistent alignment between operational needs, product capabilities, and support processes.</li><li>
Serve as a liaison with internal clinical departments, external healthcare organizations, outside IT teams, and third-party vendors for PACS workflow, feature, interoperability, support, and lifecycle initiatives.</li><li>
Coordinate directly with clinicians, field support teams, outside IT teams, interface teams, service operations, product teams, and third-party vendors to resolve simple to moderately complex imaging system issues impacting patient-care workflows; escalate complex issues to senior resources and leadership as appropriate.</li><li>
Monitor ITSM queues for assigned products, respond to customer issues and requests within defined SLAs, gather clinical and operational context, validate workflow impact with users or facility leaders when needed, and document actions, decisions, and escalation details.</li><li>
Follow ITSM processes and tool standards; submit defects and improvement ideas to the ITSM product team; assist with testing ITSM tool changes; incorporate feedback from clinical users, field teams, and operational stakeholders when documenting product, support, or workflow impacts.</li><li>
Communicate and support adoption of strategies and requirements defined in Information Systems Account Management documentation; assist with access reviews as defined, including coordination with clinical and operational leaders when access affects PACS utilization, imaging workflow, or patient-care support.</li><li>
Coordinate small to moderate work efforts as a project lead by establishing meeting cadence, maintaining action and decision logs, tracking tasks and dependencies, and providing routine status updates to clinical operations, imaging leadership, field teams, vendors, product teams, and IT partners.</li><li>
Act as the bridge between clinical operations and IT during issue triage, workflow review, change planning, product discussions, and operational readiness activities, ensuring that clinical workflow needs are captured and represented in support documentation, requirements, and stakeholder communications.</li><li>
Coordinate onsite vendor activities as assigned, including installations, upgrades, troubleshooting, workflow validation, and operational readiness activities within clinical environments; track vendor responses, open cases, compliance concerns, support matrices, and operational metrics.</li><li>
Collaborate with vendors and internal stakeholders to align product capabilities with evolving clinical workflows, including identifying configuration, integration, documentation, training, or support-process opportunities that improve imaging system utilization.</li><li>
Provide onsite or market-based support as required during system implementations, go-live events, major upgrades, significant production issues, vendor activities, workflow validation, and post-change stabilization to support successful adoption and reduce clinical disruption.</li><li>
Support oversight of data integration monitoring by documenting integration touchpoints, collecting initial troubleshooting details, and coordinating engagement of interface and technical teams, internal and vendor, to diagnose and resolve issues affecting PACS interoperability, modality connectivity, image availability, or related clinical workflows. Coordinate with facility-based colleagues when local workflow, modality operations, or patient-care processes must be understood to complete triage.</li><li>
Capture and document requirements for small operational improvements; assist with requirement sessions led by senior analysts or product owners; maintain traceability notes; gather input from clinical users, imaging operations, facility-based stakeholders, and vendors to ensure requirements reflect actual workflow needs and local operational constraints.</li><li>
Continuously evaluate and identify opportunities to optimize and expand the use of existing PACS and imaging technologies within clinical workflows; use ongoing clinical touchpoints with facility-based colleagues to identify recurring adoption barriers, workflow gaps, and customer-impact trends for senior analysts, product owners, and leadership.</li><li>
Track recurring issues and basic metrics; summarize trends, observed clinical workflow effects, and customer impact; assist with runbook updates, knowledge article updates, simple automation opportunities, and process improvements that reduce operational disruption. Validate recurring themes through follow-up with facility imaging teams when direct clinical context is needed.</li><li>
Track defect and enhancement items and associated releases; update internal logs; communicate fix availability with guidance from senior staff; coordinate with clinical, field, vendor, and operational stakeholders to confirm release timing, readiness, workflow considerations, and any need for onsite validation or facility-based communication.</li><li>
Maintain and update existing knowledge articles, job aids, FAQs, support documentation, and training materials; incorporate clinical workflow context gathered through facility-based touchpoints where needed to improve usability, adoption, and support consistency for tier 1 analysts and users.</li><li>
Collaborate with field teams and escalate issues related to change and patch validation methodology; support onsite validation activities when changes may affect PACS workflow, modality connectivity, clinical access, interoperability, operational readiness, or the daily work of facility-based imaging teams.</li><li>
Update CMDB records and relationships using defined procedures; validate asset data; assist with lifecycle updates for assigned applications and infrastructure, including confirmation of facility, modality, department, operational ownership, and clinical stakeholder details through direct engagement with facility-based colleagues as needed.</li><li>
Assist with application decommission activities by gathering inventory, validating dependencies, preparing documentation, coordinating with clinical and operational stakeholders to identify workflow impacts, and submitting and tracking decommission requests with guidance. Use facility-based touchpoints to confirm local usage, downstream dependencies, and any need for onsite transition support.</li><li>
Maintain existing data flow and architecture diagrams; update diagrams with reviewed changes; assist in creating simple diagrams as needed; validate operational context with field, interface, vendor, and clinical stakeholders when diagrams affect facility workflow understanding or require confirmation from facility-based colleagues.</li><li>
Gather required information for change records, track approvals and dependencies, and help prepare and distribute standard templates and tools for stakeholder communication; participate in post-downtime lessons learned reviews, including review of clinical workflow impact, onsite support needs, facility-based feedback, and improvement opportunities.</li><li>
Understand key contract terms that affect support and operations; flag potential contract risks or gaps to senior analysts and leadership, including risks that may affect clinical workflow, onsite support expectations, interoperability work, vendor responsiveness, facility-based support needs, or adoption of product capabilities.</li><li>
Assist with license inventory tracking and documentation; escalate potential license compliance concerns to senior analysts and leadership; coordinate with clinical and operational stakeholders when license use, access, or capacity may affect imaging operations, system utilization, or facility-based workflow continuity.</li><li>
Maintain vendor contact lists, escalation paths, support matrices, market contacts, facility contacts, and clinical imaging stakeholder information to support timely onsite coordination, ongoing clinical touchpoints, troubleshooting, vendor engagement, and operational follow-up with facility-based colleagues.</li><li>
Advise field support teams on monitoring alert design and documented triage steps for clinical imaging applications; escalate issues with alerts; incorporate clinical workflow considerations and feedback from facility-based teams to support effective triage and reduce patient-care operational disruption.</li><li>
Participate in after-hours or on-call support after onboarding and training; follow escalation procedures and communicate status updates as required; support urgent coordination with clinical, field, vendor, outside IT, and internal IT teams when imaging system issues affect patient-care workflows, including occasional onsite engagement when the severity or operational context requires it.</li><li>
Serve as a trusted partner to radiologists, cardiologist, physicians, imaging technologists, clinical leadership, facility operations, field teams, and internal IT partners by maintaining regular communication, following through on assigned action items, supporting ongoing clinical touchpoints, and participating in occasional onsite interactions that support continuous optimization of imaging workflows and system utilization.</li><li>
Recommend solutions for simple to moderately complex production support issues, referring to documentation in Service Central; escalate complex problems appropriately; consider clinical workflow, facility operations, interoperability dependencies, system utilization, customer impact, and feedback from facility-based colleagues when forming recommendations.</li><li>
Perform other duties as assigned.</li><li>
Practice and adhere to the &ldquo;Code of Conduct&rdquo; philosophy and &ldquo;Mission and Value Statement.&rdquo;</li><li>
This role is based in an HCA market to support regular in-person engagement with clinical imaging teams, facility operations, field support teams, vendors, external healthcare organizations, and other stakeholders whose workflows depend on assigned clinical imaging applications.</li></ul><p></p><p>
Education &amp; Experience:</p><p></p><ul><li>
Bachelor's degree Required</li><li>
3+ years of experience in relevant clinical, healthcare operations, imaging, radiology, or healthcare IT experience required, including experience supporting clinical workflows, collaborating with clinicians or facility-based teams, and coordinating technology-related issue resolution or implementation activities in a healthcare environment. Required</li><li>
Or equivalent combination of education and/or experience</li></ul><p></p><p>
Knowledge, Skills, Abilities, Behaviors:</p><p></p><ul><li>
Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients.</li><li>
Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.</li><li>
Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA.</li><li>
Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.</li><li>
Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement.</li><li>
Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.</li><li>
Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors.</li><li>
Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results.</li></ul><p></p><h5 class="jobSectionHeader"><b>
Benefits</b></h5>
<p>HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li><b>
Comprehensive benefits</b> for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li><b>
Wellbeing support,</b> including free counseling and referral services</li><li><b>
Time away from work</b> programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li><b>
Savings and retirement resources</b>, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li><b>
Education support</b> through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li><b>
Additional benefits</b> for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul><p>
Learn more about Employee Benefits</p>
<p><b><i>Note: Eligibility for benefits may vary by location.</i></b></p><p></p>
<p>HCA Healthcare has been recognized as one of the World's Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><br>
<p>&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Clinical Imaging Analyst opening. Qualified candidates will be contacted for interviews. <b>Submit your resume today to join our community of caring!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p></div>

Product Analyst Clinical Imaging

giftHEALTH

<div><h2 class="jobSectionHeader"><b>Position Summary</b></h2><p>
We are looking for a <b>Remote Clinical Pharmacist Lead</b> to oversee and guide the daily operations of our clinical call center team. This role combines clinical expertise with strong leadership and operational management. The Clinical Pharmacist Lead will supervise a team of clinical pharmacists, drive call center performance, and ensure that service-level agreements (SLAs), quality standards, and patient outcomes are consistently achieved.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Leadership &amp; Team Oversight</b></h3><ul><li>
Provide direct leadership to remote clinical pharmacists supporting patient calls, counseling, and clinical interventions.</li><li>
Develop and maintain call center schedules, ensuring appropriate staffing coverage to meet demand.</li><li>
Coach, mentor, and support pharmacists to achieve high-quality patient interactions and operational excellence.</li><li>
Conduct regular team meetings and one-on-one check-ins to review performance, address challenges, and support professional growth.<br>
</li></ul><h3 class="jobSectionHeader"><b>
Call Center Operations &amp; Metrics</b></h3><ul><li>
Monitor call center performance metrics, including average handle time, first call resolution, call abandonment rate, adherence to schedule, and patient satisfaction scores.</li><li>
Drive team accountability for meeting SLAs and KPIs while maintaining high clinical quality and patient safety.</li><li>
Track and report on daily, weekly, and monthly performance dashboards.</li><li>
Collaborate with operations, client support, and technology teams to improve call flows, reduce bottlenecks, and streamline processes.<br>
</li></ul><h3 class="jobSectionHeader"><b>
Clinical &amp; Patient Support</b></h3><ul><li>
Serve as the clinical escalation point for complex patient cases or medication-related issues, including medication replacements.</li><li>
Ensure consistent counseling practices and adherence to clinical guidelines across all pharmacists.</li><li>
Review patient feedback and implement improvements to enhance patient experience.</li><li>
Support initiatives to improve adherence, reduce adverse events, and optimize patient outcomes.<br>
</li></ul><h3 class="jobSectionHeader"><b>
Compliance &amp; Quality Assurance</b></h3><ul><li>
Ensure compliance with federal, state, and organizational pharmacy regulations, including HIPAA and medication safety protocols.</li><li>
Oversee quality monitoring of calls and counseling sessions, providing feedback to pharmacists for continuous improvement.</li><li>
Develop and update SOPs and best practices for remote call center pharmacy operations.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>
Doctor of Pharmacy (PharmD) or Bachelor of Pharmacy degree required.</li><li>
Preferred active Ohio pharmacist license in good standing, or willing to obtain within 180 days.</li><li>
3&ndash;5+ years of clinical pharmacist experience, with at least 2 years in a leadership, call center, or remote operations role preferred.</li><li>
Demonstrated success in meeting or exceeding call center or clinical operations metrics.</li><li>
Strong analytical skills to interpret KPIs, identify trends, and develop data-driven action plans.</li><li>
Excellent leadership, coaching, and communication skills in a remote environment.<br>
</li></ul><h2 class="jobSectionHeader"><b>
Desired Attributes</b></h2><ul><li>
Proven ability to balance patient care with operational efficiency.</li><li>
Motivational leadership style with the ability to build high-performing remote teams.</li><li>
Tech-savvy, with experience using pharmacy management systems, call center platforms, and reporting dashboards.</li><li>
Highly adaptable, solutions-focused, and comfortable working in a fast-paced, evolving environment.</li><li>
Strong problem-solving skills and ability to thrive under pressure.</li></ul><h2 class="jobSectionHeader"><b>
Work Environment</b></h2><ul><li>
100% remote, with regular virtual check-ins and performance reviews.</li><li>
Must be available to cover peak patient call times and adjust schedules as needed.</li><li>
Requires collaboration with multidisciplinary teams including operations, technology, and patient support leadership.</li></ul><h2 class="jobSectionHeader"><b>
Essential Functions of the Job</b></h2><ul><li>
Must be able to oversee and manage daily operations of remote pharmacy and call center teams, ensuring appropriate staffing, workflow balance, and task completion.</li><li>
Must be able to monitor live call activity, provide real-time feedback, and ensure all patient calls meet clinical and quality standards.</li><li>
Must be able to conduct daily check-ins, coaching sessions, and performance reviews with team members in a remote environment.</li><li>
Must be able to use pharmacy management systems, call center dashboards, and electronic health records efficiently to support team operations and patient care.</li><li>
Must be able to work a standard 8-hour workday, remaining accessible and engaged to support team needs and patient inquiries.</li><li>
Must have reliable internet access and a private, quiet workspace to ensure effective communication and confidentiality.</li><li>
Must be able to meet productivity, leadership, and quality performance metrics consistent with organizational standards.</li></ul><h2 class="jobSectionHeader"><b>
Employment Classification</b></h2><p><b>
Status:</b> Full Time<br>
<b>FLSA:</b> Exempt</p><h2 class="jobSectionHeader"><b>
Equal Employment Opportunity (EEO) Statement</b></h2><p>
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.</p></div>

Clinical Pharmacist Lead - Call Center Operations

Search 10000+ Clinical operations support jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 clinical operations support jobs Near Me

Clinical Ops Sys Coordinator

Practice Assistant II

Clinical Operations Coordinator

Clinical Operations Coordinator

Analyst, Data Analytics

Product Analyst Clinical Imaging

Clinical Pharmacist Lead - Call Center Operations