clinical support specialist

Hospice & Palliative Care, Inc

Job Overview Hospice &amp; Palliative Care, Inc is seeking a compassionate and highly organised Clinical Support Specialist to join our dedicated team. This is a remote position, available on either a full-time or part-time basis, for candidates based in United States. Since 1977, our organisation has been committed to providing exceptional end-of-life care, helping patients from newborns to over 100 years old to live their final days with comfort and dignity. The successful candidate will play a vital role in supporting our clinical staff, ensuring the seamless delivery of care to our patients and their families. This position offers a competitive hourly rate of $28 - $48 USD per hour, dependent on experience. Responsibilities As a Clinical Support Specialist, you will be responsible for a range of administrative and support tasks that are crucial to our operations. Your primary duties will include: * Coordinating patient care schedules and appointments for our clinical team, including nurses and care assistants. * Maintaining accurate and confidential patient records within our electronic health record (EHR) system. * Serving as a professional and empathetic first point of contact for patients, families, and external healthcare providers. * Providing comprehensive administrative support to the clinical team to ensure efficient workflow. * Assisting with the management and ordering of medical supplies and equipment as required. * Handling incoming communications and directing enquiries to the appropriate staff members. * Ensuring all tasks are completed in compliance with healthcare regulations and internal policies. Qualifications The ideal candidate will be a detail-oriented professional with a genuine passion for patient care. Key qualifications include: * Proven experience in an administrative role within a healthcare or clinical setting. * Excellent organisational, time-management, and multitasking abilities. * A strong understanding of medical terminology and the importance of patient confidentiality. * Exceptional communication and interpersonal skills, with the ability to interact with sensitivity and compassion. * Proficiency with office software and experience using electronic health record (EHR) systems. * The ability to work independently and effectively in a remote environment. * Experience within a hospice or palliative care environment is highly desirable but not essential. Benefits  <ul><li>Comprehensive Medical, Dental, and Vision plans available</li><li>Paid Time off, Sick Time and Paid Company Holidays</li><li>401k Retirement Savings Program with 2% Company matching</li><li>Voluntary Life Insurance</li><li>Employee Assistant Program (EAP)</li><li>Competitive Salary</li><li>Work from home Join a dedicated team committed to making a profound difference in the lives of patients and their families. We offer a supportive and collaborative remote work environment where your contribution is truly valued. This is a deeply rewarding opportunity to provide comfort and care during life's most challenging moments.</li></ul>

Clinical Support Specialist- Full Time / Part Time ( REMOTE )

Insulet Corporation

<div>Job Summary
Clinical Retention Specialist
 
Overview
 
The Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod&reg; products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support.&amp;#xa;&amp;#xa; 
<div> 
The ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters.
 
________________________________________
 
Key Responsibilities
 
Clinical Expertise &amp; Education
 
<ul><li>Applies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance.
</li><li>Deliver personalized education and training to new and existing patients, and healthcare providers within the assigned region&mdash;via phone and virtual platforms.
</li><li>Provide proactive follow up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.
</li><li>Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.
</li><li>Determines appropriate actions for routine and moderately complex scenarios and escalates issues that fall outside established guidelines
</li><li>Directly impacts customer satisfaction, therapy continuity, and retention outcomes within an assigned geographic territory.
</li><li>Maintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.
</li></ul>Customer &amp; Healthcare Provider Engagement / Retention (Sales Based)
 
<ul><li>Serves as a clinical retention contact for an assigned geographic territory, supporting customer retention efforts and contributing to sustained adoption of Omnipod therapy through consistent engagement and use of established processes and guidance
</li></ul></div><ul><li>Supports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance.
</li></ul><ul><li>Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.
</li></ul><ul><li>Utilize clinical retention selling techniques to influence continued Omnipod use through education, confidence building, and outcome focused discussions.
</li></ul><ul><li>Identify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies.
</li></ul><ul><li>Identifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance.
</li></ul><ul><li>Develop a working knowledge of the regional healthcare landscape, including key health systems, diabetes centers, referral patterns, and payer considerations that may impact therapy continuation.
</li></ul><ul><li>Partner with healthcare providers within the assigned geography to align education with treatment plans and reinforce long term therapy adoption
</li></ul><ul><li>Share compelling patient success stories and regional clinical insights during retention conversations to reinforce the value of Omnipod solutions.
</li></ul>________________________________________
 
Cross Functional Collaboration
 
<ul><li>Collaborate closely with Clinical Services Managers, regional field teams, and sales leadership to coordinate territory based retention efforts and ensure a seamless, unified customer experience.
</li></ul><ul><li>Partner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams to enhance regional engagement strategies and workflows.
</li></ul><ul><li>Identify and communicate regional trends, risks, and opportunities related to customer engagement, access, and outcomes to inform cross functional strategy.
</li></ul><ul><li>Contribute to the development of educational tools, customer journeys, and targeted retention campaigns informed by geographic and population specific insights.
</li></ul><ul><li>Support clinicians and customers with clinical software and digital diabetes management tools, providing guidance on workflow efficiency and best practices appropriate to local practice environments.________________________________________
</li></ul>Data Analysis &amp; Documentation
 
<ul><li>Accurately document all customer interactions, outcomes, and next steps in Salesforce activities and campaigns.
</li><li>Reviews engagement data, usage patterns, and retention metrics at individual and regional levels to identify trends and potential risks, and supports identification of improvement opportunities using standard tools and guidance.
</li></ul><ul><li>Participate in data driven initiatives designed to improve regional retention performance and overall program effectiveness.
</li></ul><ul><li>Shares insights that contribute to incremental improvements in retention programs and customer workflows, leveraging standard tools and established processes.________________________________________
</li></ul>Education &amp; Experience
 
<ul><li>Bachelor&rsquo;s degree required.
</li><li>Active, professional clinical credentials required, such as:
</li></ul>o Registered Nurse (RN)
 
o Registered Dietitian (RD)
 
<ul><li>3+ years of experience training and/or supporting insulin pump patients.
</li><li>Direct experience working with healthcare providers in a diabetes care setting.
</li><li>Current Certified Diabetes Care and Education Specialist (CDCES) credential required.
</li><li>Ability to maintain all required professional licensure and Omnipod product certifications.
</li><li>Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.
</li></ul>________________________________________
 
Skills &amp; Competencies
 
<ul><li>Strong clinical acumen with expertise in diabetes technology and data interpretation.
</li><li>Excellent phone presence with exceptional interpersonal, customer service, and communication skills.
</li><li>Consultative, influence based approach to customer engagement and retention.
</li><li>Proven ability to build trust and long term relationships in a remote, phone based environment.
</li><li>Strong problem solving, workflow optimization, and objection handling skills.
</li><li>Self directed, process oriented, and adaptable in a fast paced retention focused setting.
</li><li>Proficiency in Microsoft Office and Salesforce.
</li><li>Prior industry, commercial, or sales adjacent clinical experience strongly preferred.
</li></ul>________________________________________
 
Physical &amp; Work Requirements
 
<ul><li>Remote position &ndash; must live in assigned geographic region
</li><li>Home workspace must meet company security and productivity standards.
</li><li>Ability to sit and speak on the phone for extended periods during scheduled shifts.
</li><li>Manual dexterity required for computer and headset use.
</li><li>Availability for occasional evenings, weekends, holidays, and limited travel as needed
</li></ul>Additional Information:
&amp;#xa;&amp;#xa;Compensation &amp; Benefits:&amp;#xa;&amp;#xa;For U.S.-based positions only, the annual base salary range for this role is $87,200.00 - $130,850.00&amp;#xa;&amp;#xa;This position may also be eligible for incentive compensation.&amp;#xa;&amp;#xa;We offer a comprehensive benefits package, including:&amp;#xa;&bull; Medical, dental, and vision insurance&amp;#xa;&bull; 401(k) with company match&amp;#xa;&bull; Paid time off (PTO)&amp;#xa;&bull; And additional employee wellness programs&amp;#xa;&amp;#xa;Application Details:&amp;#xa;This job posting will remain open until the position is filled.&amp;#xa;To apply, please visit the Insulet Careers site and submit your application online.&amp;#xa;&amp;#xa;Actual pay depends on skills, experience, and education.
<div>Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet&rsquo;s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
 
 
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
<div><div><div><div><div><div><div>( Know Your Rights )</div></div></div></div></div></div></div></div></div>

Clinical Retention Specialist (West-CA, AZ, CO, HI, ID, KS))

HistoSonics, Inc.

<div>
 HistoSonics is a commercial-stage medtech company advancing the Edison&reg; System, a novel non-invasive sonic beam therapy based on histotripsy. Since receiving FDA De Novo grant for the non-invasive destruction of liver tumors in 2023, the company has progressed beyond initial market entry into commercial expansion, reimbursement momentum, and ongoing clinical and pipeline development. In addition to its current liver tumor indication, HistoSonics is pursuing future indications across multiple applications including kidney, pancreas, prostate, neuro, women&rsquo;s health, and other significant underserved human health areas, to realize the broader potential histotripsy across multiple disease states and medical specialties.
 
 
 We offer an exciting work culture where cutting-edge science meets real-world application, and each team member&rsquo;s contribution is important to our success in ensuring our physicians and their patients get what they need most.
 
 
 
 Location
 
 : Remote / Field - Ideally candidates will live in the New York City metro area. Open to candidates living in Rhode Island and New Jersey.
 
 
 
 Travel:
 
 This position requires travel (flying &amp; driving) within the assigned geographical sales territory up to 75% of the time, with frequent overnight hotel stays (2-3 nights/week).
 
 
 
 Salary Range
 
 : $135,000 base pay, plus quarterly variable compensation plan.
 
 
 
 Position Summary
 
 
 
 The Clinical Specialist (CS) plays a critical role in supporting successful clinical implementation and adoption of HistoSonics technology. This individual provides expert procedural support, ensures clinical excellence during live cases, and partners closely with commercial teams to drive sustainable growth. The CS works cross-functionally to optimize workflow integration, champion clinical best practices, and deliver exceptional results for both clinicians and patients.
 
 
 
 Position Expectations
 
 
 
 <ul>
 <li>
 Serve as a clinical expert during system implementation, physician onboarding, and live procedure support.
 </li>
 <li>
 Partner with Account Managers to ensure alignment on account readiness, utilization goals, and growth opportunities.
 </li>
 <li>
 Lead on-site execution during new site launches and technology integrations, ensuring a seamless clinical experience.
 </li>
 <li>
 Identify and share clinical insights to enhance performance, workflow, and overall outcomes.
 </li>
 <li>
 Support cross-functional collaboration between Clinical, Commercial, and R&amp;D teams to advance adoption and procedural excellence.
 </li>
 <li>
 Maintain strong professional relationships with key physicians, clinical staff, and internal stakeholders.
 </li>
 <li>
 Drive ongoing optimization at existing sites to support procedural growth and sustainability.
 
 
 </li>
 </ul>
 
 Competencies
 
 
 Implementation &amp; Launch
 
 
 
 <ul>
 <li>
 Coordinate and execute successful site start-ups and procedural launches.
 </li>
 <li>
 Provide high-quality in-person and remote procedural support.
 
 
 </li>
 </ul>
 
 Clinical Excellence
 
 
 
 <ul>
 <li>
 Demonstrate deep procedural knowledge and expertise in imaging and therapy delivery.
 </li>
 <li>
 Ensure consistent adherence to clinical and safety protocols.
 
 
 </li>
 </ul>
 
 Drive Sustainable Growth
 
 
 
 <ul>
 <li>
 Identify opportunities to expand procedural utilization and account performance.
 </li>
 <li>
 Collaborate with sales partners to align clinical insights with strategic growth initiatives.
 
 
 </li>
 </ul>
 
 AM Collaboration
 
 
 
 <ul>
 <li>
 Serve as a trusted partner to Account Managers, jointly developing and executing site-specific action plans.
 </li>
 <li>
 Support cross-functional alignment and communication between commercial and clinical teams.
 
 
 </li>
 </ul>
 
 Knowledge and Skills
 
 
 
 <ul>
 <li>
 Strong understanding of clinical workflows, physician engagement, and procedural execution in complex healthcare environments.
 </li>
 <li>
 Excellent interpersonal and communication skills, with the ability to build credibility and trust across all levels.
 </li>
 <li>
 Analytical and adaptable; able to assess real-time challenges and provide effective solutions.
 </li>
 <li>
 Proactive, results-oriented, and capable of managing multiple priorities in a fast-paced setting.
 </li>
 <li>
 Must demonstrate flexibility, initiative, and a commitment to excellence.
 </li>
 <li>
 Working knowledge of compliance standards including HIPAA, Sunshine Act, and company interaction guidelines.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in healthcare, business, biomedical engineering, or a related field preferred
 </li>
 <li>
 3+ years of experience in medical devices, healthcare technology, or interventional clinical support (imaging, ultrasound, or robotic experience preferred).
 </li>
 <li>
 Proven ability to drive clinical adoption and support procedural success.
 </li>
 <li>
 Willingness to travel up to 75% (domestic), including overnights as required.
 </li>
 <li>
 Must meet all hospital credentialing requirements (background check, drug screen, immunizations).
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 This position operates in a field-based sales territory environment. This role requires a personal vehicle for field travel with a valid Driver&rsquo;s License, a monthly car allowance will be provided for the use of the personal vehicle for work role.
 
 
 
 Travel:
 
 This position requires travel within the assigned geographical sales territory up to 75% of the time with frequent overnight hotel stays.
 
 
 
 Benefits
 
 : We offer a comprehensive benefits package for full-time employees. This includes health, dental, and vision insurance, life, short-term and long-term disability insurance, 401(k), paid time off, and more.
 
 
 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
 
 
 U.S. Work Authorization &amp; Sponsorship:
 
 Employer will not sponsor visas for position.
 
 
</div>

Clinical Specialist - New York City

Stryker

<div>
 
 Overview
 
 
 
 As a Clinical Specialist at Stryker, you will help improve orthopedic surgeries around the world and play a direct role in our mission of making healthcare better. In this role, you will build deep clinical and technical expertise across both robotic (Mako SmartRobotics&trade;) and manual orthopedic procedures. You will support surgeons in the operating room by assisting with pre-operative planning, case preparation, system setup, and real-time procedural workflows to ensure safe, accurate, and efficient outcomes.
 
 
 You will gain hands-on experience working with Mako technology&mdash;including CT-based planning, implant sizing, registration, and intra-operative support&mdash;while also developing strong competency in manual procedures, instrumentation, and OR protocols. Through shadowing experienced team members, supporting product demonstrations, and participating in labs and education programs, you will learn the systems, processes, and best practices that define world-class clinical support.
 
 
 This role requires adaptability, steady composure, and strong problem-solving in a fast-paced surgical environment. Because patients&rsquo; needs don&rsquo;t follow business hours, you will also participate in on-call coverage, including evenings, weekends, and holidays, to ensure uninterrupted support for urgent cases and time-sensitive customer needs.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Gain competency in solo case coverage for manual and robotic procedures through hands-on training.
 </li>
 <li>
 Assist surgeons with pre-operative CT-based planning, implant sizing, and positioning using advanced software.
 </li>
 <li>
 Support full case preparation, including instrumentation checks, equipment setup, and OR readiness.
 </li>
 <li>
 Troubleshoot technical issues confidently and efficiently in the operating room.
 </li>
 <li>
 Learn and support workflow for daily account coordination, including inventory management and logistics.
 </li>
 <li>
 Shadow experienced teammates to understand territory dynamics and surgeon preferences.
 </li>
 <li>
 Participate in product demonstrations, cadaver labs, education programs, and customer training events.
 </li>
 <li>
 Build and maintain strong, trust-based relationships with surgeons, OR staff, and cross-functional partners.
 </li>
 <li>
 Manage administrative tasks related to accounts, system updates, and case documentation.
 </li>
 <li>
 Collaborate with sales partners to ensure seamless execution and a unified customer experience.
 </li>
 <li>
 Complete required trainings, competencies, and certifications.
 </li>
 <li>
 Provide on-call coverage during evenings, weekends, and holidays.
 
 
 </li>
 </ul>
 
 What You Need
 
 
 
 Minimum Required:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 Associate degree with 4 years of professional and/or related experience
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 High school diploma with 6 years of professional and/or related experience
 
 
 </li>
 </ul>
 Preferred:
 
 
 <ul>
 <li>
 1 year of relevant work experience.
 </li>
 <li>
 Previous clinical experience (nursing, physical therapy, surgical technology, athletic training, personal training, medical scribing, etc.).
 </li>
 <li>
 Extracurricular involvement such as community service, leadership organizations, or athletic teams.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 This position requires the handling of instruments that may have been contaminated by blood or bodily fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Stryker will provide a safe working environment for all employees.
 </li>
 <li>
 Ability to lift, push, pull, and carry up to 50 lbs.
 </li>
 <li>
 Ability to stand for extended periods.
 </li>
 <li>
 Ability to manage stressful OR situations with professionalism and focus
 </li>
 <li>
 Exerting up to 50 lbs of force occasionally and/or up to 20 lbs of force constantly to move objects.
 </li>
 <li>
 Must have a valid driver&rsquo;s license.
 </li>
 <li>
 Fluency in written and spoken English required.
 
 
 </li>
 </ul>
 $59,900 - $83,300 USD Annual
 
 
 Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&amp;D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
</div>

Clinical Specialist, Joint Replacement - Harrisburg, Pennsylvania

Concentra

<div>Overview:
<div>
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.</div><div></div><div> 
The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management. This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. The MSS ensures that every patient is treated the with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues.</div>
Responsibilities:
<ul><li>Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing</li><li>
Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing</li><li>
Perform rapid screening tests (influenza, strep, mono, glucose, etc.)</li><li>
Assist providers during examination and treatment</li><li>
Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed</li><li>
Prepare and assist clinician with procedure set up and injury care</li><li>
Apply bandages, dressings and splints as ordered by the treating clinician</li><li>
Dispense medications and DME as ordered by the treating clinician in accordance with state regulations</li><li>
Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center</li><li>
Maintain supplies, clean rooms and equipment, and stock exam rooms</li><li>
Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures</li><li>
Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected</li><li>
In partnership with center leadership, assist with patient flow and volume</li><li>
Keep patients informed of expected wait times during all aspects of the center visit</li><li>
Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping</li><li>
Ensure accuracy in documentation</li><li>
Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed</li><li>
Follow HIPAA guidelines and safety rules</li><li>
Attend center staff meetings or huddles as required</li><li>
Assist in maintaining a neat, clean, and orderly appearance throughout the facility</li><li>
Complete any applicable training including but not limited to clinical competency training that occurs monthly</li></ul><div>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>
Qualifications:
<div>
Education Level: Vocational/Technical/Business School</div><ul><li>
Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations)
</li></ul><div>Job-Related Experience</div><ul><li>
Customarily has at least six months or more of medical assistant experience</li><li>
Knowledge of medical procedures and medical terminology</li><li>
Working knowledge of occupational medicine requirements (state specific) preferred</li></ul><div></div><div> 
Job-Related Skills/Competencies</div> 
<div></div><ul><li>
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility</li><li>
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions</li><li>
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism</li><li>
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies</li><li>
Able to communicate both verbally and in writing in a clear, and professional manner</li><li>
Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues</li><li>
Must participate in initial and ongoing training as required</li><li>
Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection</li><li>
Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications</li></ul>
Additional Data:
<ul><li>401(k) Retirement Plan with Employer Match</li><li>
Medical, Vision, Prescription, Telehealth, &amp; Dental Plans</li><li>
Life &amp; Disability Insurance</li><li>
Paid Time Off &amp; Extended Illness Days Offered</li><li>
Colleague Referral Bonus Program</li><li>
Tuition Reimbursement</li><li>
Commuter Benefits</li><li>
Dependent Care Spending Account</li><li>
Employee Discounts</li></ul><div>
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.</div><div>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div><div></div><div> 
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.</div></div>

Medical Assistant

Boston Scientific

<div>Additional Location(s): N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we&rsquo;ll give you the opportunity to harness all that&rsquo;s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we&rsquo;ll help you in advancing your skills and career. Here, you&rsquo;ll be supported in progressing &ndash; whatever your ambitions. 
About the role: 
As an Interventional Solutions Clinical Specialist, you will provide clinical expertise, customer education and procedural support to physicians and catheterization laboratory teams across Boston Scientific's Interventional Solutions portfolio. In this field-based position, you will partner with customers and internal teams to support clinical adoption, deliver exceptional procedural support and help improve patient outcomes through innovative coronary therapies. 
This role requires strong clinical aptitude, technical proficiency and the ability to build trusted customer relationships. You will develop expertise across Boston Scientific's coronary product portfolio while supporting territory objectives through clinical excellence, customer education and outstanding service. 
Within Interventional Solutions, we design, develop and manufacture technologies that diagnose and treat coronary artery disease and other cardiovascular conditions, including acute myocardial infarction. Our portfolio includes drug-eluting stents, drug-coated balloons, bare-metal stents, catheters, balloons, guidewires, coronary atherectomy systems and coronary intravascular ultrasound (IVUS). Supported by a robust portfolio and innovation pipeline, we continue to invest in advancing interventional therapies that improve outcomes for patients around the world. 
Your responsibilities will include:<ul><li> 
Support execution of regional clinical, sales and service strategies to improve customer experience and drive product adoption.</li><li>Serve as a clinical resource by providing case coverage, product support, basic troubleshooting and customer education within assigned accounts.</li><li>Provide procedural support during coronary interventions and assist physicians with the clinical application and use of Interventional Solutions products.</li><li>Educate physicians, nurses and catheterization laboratory staff on the safe and effective use of company products through presentations, in-services and hands-on procedural support.</li><li>Build and maintain strong relationships with physicians, catheterization laboratory personnel and key stakeholders within assigned accounts.</li><li>Support product launches and specialty technologies through customer education, training and procedural support.</li><li>Respond to customer questions and product-related concerns by collaborating with internal partners to deliver timely and effective solutions.</li><li>Manage consignment inventory activities, including inventory tracking, audits, product returns and expired product management.</li><li>Ensure timely completion of required procedural documentation and clinical reporting.</li><li>Maintain compliance with all company policies, quality standards and regulatory requirements.</li><li>Maintain residence within the assigned geographic territory and travel as required to support customer needs.</li></ul> 
Required qualifications:<ul><li>Bachelor's degree or equivalent combination of education and experience.</li><li>Minimum of 2 years' experience in medical device sales, healthcare, a clinical setting or a related field.</li><li>Ability to work flexible hours and travel as required.</li></ul> 
Preferred qualifications:<ul><li> 
Experience supporting interventional cardiology procedures in a catheterization laboratory or hybrid operating room.</li><li>Experience in a clinical or customer-facing role within the medical device industry.</li><li>Familiarity with intravascular imaging, coronary atherectomy and coronary interventional technologies.</li><li>Strong technical aptitude with the ability to explain complex clinical and product information.</li><li>Strong communication, relationship-building and problem-solving skills.</li></ul> 
Requisition ID: 631640 
The anticipated annualized base amount or range for this full time position will be $65,000-$85,000, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs. 
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability. 
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn. 
Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code &sect; 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination. 
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company&rsquo;s policies or protocols change with regard to COVID-19 vaccination. 
Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.</div>

Clinical Specialist, Interventional Solutions - Pittsburgh, PA

One Medical

<div><div><div>About Us
</div>
<div>One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
</div></div>
The Opportunity

As a Medical Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you'll likely work on:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization</li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.</li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you'll need:
<ul>
<li>An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board</li>
<li>Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education</li>
<li>At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment</li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills</li>
<li>A High School Diploma or equivalent</li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)</li>
<li>A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care</li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
One Medical is committed to fair and equitable compensation practices

The range for this role is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-6:00pm based in our Englewood, NJ office.<div> 
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. 
 
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.</div></div>

Certified Medical Assistant

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