clinical support specialist

MTC Care

<div>POSITION SUMMARY:
The Clinical Support Specialist (&quot;CSS&quot;) role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. Remotely, a CSS works on administrative duties that include, but are not limited to, chart preparation and Behavioral Health Integration. 


*Please note - This role requires flexibility and may require up to 5 days per week onsite or a mix of remote and onsite, varying week to week, depending on team and business priorities.* 


ESSENTIAL FUNCTIONS:

Onsite Clinical Facilitation
<ul>
<li>Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth</li>
<li>Providing technical support and assistance for telehealth visits to include room and equipment preparation</li>
<li>Supporting clinicians by accessing vitals and other relevant data from the facility's EMR</li>
<li>Procurement of patient referral documents as needed</li>
<li>Acting as a liaison between the clinicians and the facility staff</li>
<li>Interacting with staff and/or family members as necessary</li>
<li>Maintaining responsibility for proper handling and cleaning of MTC Care equipment</li>
</ul>
Behavioral Health Integration (&quot;BHI&quot;)
<ul>
<li>Completing assigned number of BHI cases within the required timeline by gathering necessary information from patient medical records and entering it into the company's BHI system/software.</li>
</ul>
Clinician Support
<ul>
<li>Providing assistance to assigned clinicians by accessing the facility's EMR and recording relevant data into our EHR system in preparation for the clinical visit</li>
<li>Working closely with the clinician to assure that patient visits run smoothly and efficiently</li></ul> 


GENERAL REQUIREMENTS:

All Clinical Support Specialists are expected to perform all of the core functions as described above as assigned. Each individual role may change from time to time depending on scheduling, the needs of our facility partners, clinician needs, and changes in the healthcare industry. 


EDUCATION, EXPERIENCE AND LICENSING:
<ul><li>Minimum High School Diploma required</li>
<li>1+ year in a healthcare setting preferred, but not required</li>
<li>Medical Assistant or CNA certification a plus</li></ul> 


KNOWLEDGE, SKILLS AND ABILITIES:
<ul>
<li>Basic working knowledge of medical terminology</li>
<li>Experience in the use of online healthcare tools</li>
<li>Proficiency in Microsoft Office Suite &ndash; Outlook, Word, Excel</li>
<li>Ability to maintain full confidentiality and compliance with sensitive medical information, including but not limited to HIPAA protected information and PHI.</li>
<li>Commitment to providing platinum-level customer service and communication</li>
<li>Ability to embrace a company culture of caring and kindness</li></ul> 


PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:
<ul>
<li>A dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards</li>
<li>A reliable home internet connection</li>
<li>A valid driver's license and reliable mode of transportation</li>
<li>The ability to travel up to 1 hour in any direction from home office to cover clinics when needed</li>
<li>Ability to stand, walk, see, speak, hear &ndash; both in person and remotely; use hands, fingers to type or use manual equipment, reach with hands and arms. Regularly required to stoop, bend, crouch. Specific vision requirements include close-up corrected vision</li>
<li>Must be able to lift, push, pull up to 30 lbs. without restrictions</li>
<li>Ability to remain sedentary for long periods of time while working on administrative tasks</li>
<li>May be exposed to bodily fluids, viruses or other infectious diseases within a healthcare facility</li>
<li>Potential exposure to cleaning chemicals used within a healthcare facilities</li></ul> 


DISCLAIMER:

This description is not a complete listing of every responsibility, task, and requirement for a Clinical Support Specialist. MTC Care reserves the right to add, delete, or re-assign portions of this description at any time based on business and patient needs.<div> 
<div>
<div><div><div>About Us

MTC Care is the industry leader in providing exceptional behavioral health services to patients residing in skilled nursing and assisted living communities. Our commitment to delivering top-notch behavioral health services reflects a deep understanding of the challenges faced by aging residents. Our clinical team includes trained psychiatry and psychology providers with a focus on tailored interventions to ensure quality of life for patients, a supportive environment that promotes mental well-being, interdisciplinary collaboration, and compliance with regulatory organizations.</div></div> 
</div>
</div>MTC Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We are committed to fostering an inclusive and diverse workplace.</div></div>

Clinical Support Specialist

<div>POSITION SUMMARY:
The Clinical Support Specialist (&quot;CSS&quot;) role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. Remotely, a CSS works on administrative duties that include, but are not limited to, chart preparation and Behavioral Health Integration. Please Note- while it is possible that the role may have the potential of becoming hybrid, this is currently anticipated to be full time onsite with our partnering facilities and not remote at this time. 


ESSENTIAL FUNCTIONS:

Onsite Clinical Facilitation
<ul>
<li>Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth</li>
<li>Providing technical support and assistance for telehealth visits to include room and equipment preparation</li>
<li>Supporting clinicians by accessing vitals and other relevant data from the facility's EMR</li>
<li>Procurement of patient referral documents as needed</li>
<li>Acting as a liaison between the clinicians and the facility staff</li>
<li>Interacting with staff and/or family members as necessary</li>
<li>Maintaining responsibility for proper handling and cleaning of MediTelecare equipment</li>
</ul>
Behavioral Health Integration (&quot;BHI&quot;)
<ul>
<li>Completing assigned number of BHI cases within the required timeline by gathering necessary information from patient medical records and entering it into the company's BHI system/software.</li>
</ul>
Clinician Support
<ul>
<li>Providing assistance to assigned clinicians by accessing the facility's EMR and recording relevant data into our EHR system in preparation for the clinical visit</li>
<li>Working closely with the clinician to assure that patient visits run smoothly and efficiently</li></ul> 


GENERAL REQUIREMENTS:

All Clinical Support Specialists are expected to perform all of the core functions as described above as assigned. Each individual role may change from time to time depending on scheduling, the needs of our facility partners, clinician needs, and changes in the healthcare industry. 


EDUCATION, EXPERIENCE AND LICENSING:
<ul><li>Minimum High School Diploma required</li>
<li>1+ year in a healthcare setting preferred, but not required</li>
<li>Medical Assistant or CNA certification a plus</li></ul> 


KNOWLEDGE, SKILLS AND ABILITIES:
<ul>
<li>Basic working knowledge of medical terminology</li>
<li>Experience in the use of online healthcare tools</li>
<li>Proficiency in Microsoft Office Suite &ndash; Outlook, Word, Excel</li>
<li>Ability to maintain full confidentiality and compliance with sensitive medical information, including but not limited to HIPAA protected information and PHI.</li>
<li>Commitment to providing platinum-level customer service and communication</li>
<li>Ability to embrace a company culture of caring and kindness</li></ul> 


PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:
<ul>
<li>A dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards</li>
<li>A reliable home internet connection</li>
<li>A valid driver's license and reliable mode of transportation</li>
<li>The ability to travel up to 1 hour in any direction from home office to cover clinics when needed</li>
<li>Ability to stand, walk, see, speak, hear &ndash; both in person and remotely; use hands, fingers to type or use manual equipment, reach with hands and arms. Regularly required to stoop, bend, crouch. Specific vision requirements include close-up corrected vision</li>
<li>Must be able to lift, push, pull up to 30 lbs. without restrictions</li>
<li>Ability to remain sedentary for long periods of time while working on administrative tasks</li>
<li>May be exposed to bodily fluids, viruses or other infectious diseases within a healthcare facility</li>
<li>Potential exposure to cleaning chemicals used within a healthcare facility</li></ul> 


DISCLAIMER:

This description is not a complete listing of every responsibility, task, and requirement for a Clinical Support Specialist. MediTelecare reserves the right to add, delete, or re-assign portions of this description at any time based on business and patient needs.<div> 
<div>
<div><div><div>About Us

MTC Care is the industry leader in providing exceptional behavioral health services to patients residing in skilled nursing and assisted living communities. Our commitment to delivering top-notch behavioral health services reflects a deep understanding of the challenges faced by aging residents. Our clinical team includes trained psychiatry and psychology providers with a focus on tailored interventions to ensure quality of life for patients, a supportive environment that promotes mental well-being, interdisciplinary collaboration, and compliance with regulatory organizations.</div></div> 
</div>
</div>MTC Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We are committed to fostering an inclusive and diverse workplace.</div></div>

AbsoluteCARE

<div><div><ul><li>2+ years prior authorization experience required.</li>
</ul>Job Summary
The Clinical Support Specialist is responsible for completing prior authorizations and supporting all aspects of the PA process, including documentation, expedited reviews, appeals, and cross-functional coordination. This role is accountable for meeting established KPIs (e.g., turnaround time, completion rate, approval ratio), participating in process improvement initiatives, and supporting retraining efforts during workflow transitions. The Specialist utilizes automation platforms and reporting tools to streamline operations and improve provider/patient experience.
Duties and Responsibilities
<ul><li>Complete prior authorization requests promptly and accurately, ensuring compliance with established KPIs (turnaround time, completion rate, approval ratio, documentation accuracy, error rate, staff productivity, automation utilization).</li>
<li>Accurately enter and track PA data in designated systems to support KPI monitoring and reporting.</li>
<li>Document all account activity and respond to inquiries in a timely manner.</li>
<li>Identify, analyze, and escalate trends or issues resulting in denials and delays; participate in root cause analysis and implement new procedures to improve effectiveness.</li>
<li>Collaborate with pharmacy operations, clinical teams, and external partners to resolve PA issues and share best practices.</li>
<li>Support retraining efforts for clinic and pharmacy staff during workflow transitions.</li>
<li>Maintain extensive working knowledge of insurance companies, billing authorization requirements, and payer processes.</li>
<li>Communicate with members, prescribers, pharmacy teams, insurance companies, and referring physicians to resolve coverage issues and expedite approvals.</li>
<li>Utilize automation platforms (e.g., CoverMyMeds) and provider portals to streamline PA processing and improve efficiency.</li>
<li>Demonstrate strong people skills, build effective working relationships, and contribute to a positive team environment.</li>
<li>Exhibit strong time management and organizational skills to prioritize and meet deadlines.</li>
<li>Apply critical thinking and independent decision-making to support the authorization process.</li>
<li>Uphold HIPAA standards and maintain the security and privacy of all information owned by AbsoluteCare or maintained on behalf of members, employees, and business partners.</li>
<li>Management may assign or reassign duties at any time; the job description is subject to change.</li>
</ul>Minimum Qualifications
<ul><li>High School Diploma</li>
<li>Pharmacy Technician or Medical Assistant.</li>
<li>2+ years prior authorization experience required.</li>
</ul><ul><li>Experience using Electronic Medical Records preferred</li>
<li>Experience with CoverMyMeds and other automation platforms preferred.</li>
<li>Knowledge of payer processes and appropriate clinical documentation submission.</li>
<li>Excellent interpersonal and communication skills.</li>
<li>Creative, innovative, and able to independently solve problems.</li>
<li>Effectively adapt and respond to a complex, fast-paced, and results-oriented environment.</li>
<li>Working knowledge of Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel).</li>
<li>Experience in a high-volume, multi-site environment preferred.</li>
</ul>Working Conditions
Remote role with flexibility to work from home; may be required to report to clinic or designated on-site location as operational needs arise. You will need a dedicated, quiet workspace that is conducive to conducting telephonic outreach while adhering to HIPAA and other privacy policies. All necessary electronic supplies, including a laptop, monitors, and any other hardware or software required to perform your duties effectively, will be provided. You will be responsible for setting up and maintaining these tools in your home workspace. A reliable and high-speed Wi-Fi connection or home internet is required to perform the essential functions of this role.
Physical Requirements
<ul><li>Ability to remain stationary for extended periods of time.
</li><li>Repetitious movements.</li>
</ul><ul><li>Frequently move equipment or supplies weighing up to 20 lbs.</li>
</ul>Direct Reports
None
All Employees are expected to maintain the security and privacy of all information that is owned by AbsoluteCare or maintained on behalf of the company&rsquo;s patients, employees, and business partners. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management&rsquo;s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
</div><div><h3 class="jobSectionHeader">Company Description:</h3><div>
Why Work at AbsoluteCare?
At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer.
We call this &ldquo;care beyond medicine.&rdquo; We have turned the doctor&rsquo;s office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members&rsquo; needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.
We don&rsquo;t stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works.
Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.</div></div><div>
AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.</div></div>

<div><div><div><div><div><div><div><div><div>Remote</div></div></div></div>
United States
Posted 30+ days ago</div></div><div><div><div>
</div></div></div></div></div><div><div><ul>
<li>2+ years prior authorization experience required.</li>
</ul>Job Summary
The Clinical Support Specialist is responsible for completing prior authorizations and supporting all aspects of the PA process, including documentation, expedited reviews, appeals, and cross-functional coordination. This role is accountable for meeting established KPIs (e.g., turnaround time, completion rate, approval ratio), participating in process improvement initiatives, and supporting retraining efforts during workflow transitions. The Specialist utilizes automation platforms and reporting tools to streamline operations and improve provider/patient experience.
Duties and Responsibilities
<ul><li>Complete prior authorization requests promptly and accurately, ensuring compliance with established KPIs (turnaround time, completion rate, approval ratio, documentation accuracy, error rate, staff productivity, automation utilization).</li>
<li>Accurately enter and track PA data in designated systems to support KPI monitoring and reporting.</li>
<li>Document all account activity and respond to inquiries in a timely manner.</li>
<li>Identify, analyze, and escalate trends or issues resulting in denials and delays; participate in root cause analysis and implement new procedures to improve effectiveness.</li>
<li>Collaborate with pharmacy operations, clinical teams, and external partners to resolve PA issues and share best practices.</li>
<li>Support retraining efforts for clinic and pharmacy staff during workflow transitions.</li>
<li>Maintain extensive working knowledge of insurance companies, billing authorization requirements, and payer processes.</li>
<li>Communicate with members, prescribers, pharmacy teams, insurance companies, and referring physicians to resolve coverage issues and expedite approvals.</li>
<li>Utilize automation platforms (e.g., CoverMyMeds) and provider portals to streamline PA processing and improve efficiency.</li>
<li>Demonstrate strong people skills, build effective working relationships, and contribute to a positive team environment.</li>
<li>Exhibit strong time management and organizational skills to prioritize and meet deadlines.</li>
<li> critical thinking and independent decision-making to support the authorization process.</li>
<li>Uphold HIPAA standards and maintain the security and privacy of all information owned by AbsoluteCare or maintained on behalf of members, employees, and business partners.</li>
<li>Management may assign or reassign duties at any time; the job description is subject to change.</li>
</ul>Minimum Qualifications
<ul><li>High School Diploma</li>
<li>Pharmacy Technician or Medical Assistant.</li>
<li>2+ years prior authorization experience required.</li>
</ul><ul><li>Experience using Electronic Medical Records preferred</li>
<li>Experience with CoverMyMeds and other automation platforms preferred.</li>
<li>Knowledge of payer processes and appropriate clinical documentation submission.</li>
<li>Excellent interpersonal and communication skills.</li>
<li>Creative, innovative, and able to independently solve problems.</li>
<li>Effectively adapt and respond to a complex, fast-paced, and results-oriented environment.</li>
<li>Working knowledge of Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel).</li>
<li>Experience in a high-volume, multi-site environment preferred.</li>
</ul>Working Conditions
Remote role with flexibility to work from home; may be required to report to clinic or designated on-site location as operational needs arise. You will need a dedicated, quiet workspace that is conducive to conducting telephonic outreach while adhering to HIPAA and other privacy policies. All necessary electronic supplies, including a laptop, monitors, and any other hardware or software required to perform your duties effectively, will be provided. You will be responsible for setting up and maintaining these tools in your home workspace. A reliable and high-speed Wi-Fi connection or home internet is required to perform the essential functions of this role.
Physical Requirements
<ul><li>Ability to remain stationary for extended periods of time.
</li><li>Repetitious movements.</li>
</ul><ul><li>Frequently move equipment or supplies weighing up to 20 lbs.</li>
</ul>Direct Reports
None
All Employees are expected to maintain the security and privacy of all information that is owned by AbsoluteCare or maintained on behalf of the company&rsquo;s patients, employees, and business partners. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management&rsquo;s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
</div><div>Company Description:<div>
Why Work at AbsoluteCare?
At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer.
We call this &ldquo;care beyond medicine.&rdquo; We have turned the doctor&rsquo;s office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members&rsquo; needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.
We don&rsquo;t stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works.
Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.</div></div>
AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.</div></div>

Clinical Support Specialist - 2680

AbsoluteCare

Remote
 
United States
 
Posted 8 days ago
 2+ years prior authorization experience required.
 
Job Summary
 
The Clinical Support Specialist is responsible for completing prior authorizations and supporting all aspects of the PA process, including documentation, expedited reviews, appeals, and cross-functional coordination. This role is accountable for meeting established KPIs (e.g., turnaround time, completion rate, approval ratio), participating in process improvement initiatives, and supporting retraining efforts during workflow transitions. The Specialist utilizes automation platforms and reporting tools to streamline operations and improve provider/patient experience.
 
Duties and Responsibilities
 
Complete prior authorization requests promptly and accurately, ensuring compliance with established KPIs (turnaround time, completion rate, approval ratio, documentation accuracy, error rate, staff productivity, automation utilization).
 Accurately enter and track PA data in designated systems to support KPI monitoring and reporting.
 Document all account activity and respond to inquiries in a timely manner.
 Identify, analyze, and escalate trends or issues resulting in denials and delays; participate in root cause analysis and implement new procedures to improve effectiveness.
 Collaborate with pharmacy operations, clinical teams, and external partners to resolve PA issues and share best practices.
 Support retraining efforts for clinic and pharmacy staff during workflow transitions.
 Maintain extensive working knowledge of insurance companies, billing authorization requirements, and payer processes.
 Communicate with members, prescribers, pharmacy teams, insurance companies, and referring physicians to resolve coverage issues and expedite approvals.
 Utilize automation platforms (e.g., CoverMyMeds) and provider portals to streamline PA processing and improve efficiency.
 Demonstrate strong people skills, build effective working relationships, and contribute to a positive team environment.
 Exhibit strong time management and organizational skills to prioritize and meet deadlines.
 Apply critical thinking and independent decision-making to support the authorization process.
 Uphold HIPAA standards and maintain the security and privacy of all information owned by AbsoluteCare or maintained on behalf of members, employees, and business partners.
 Management may assign or reassign duties at any time; the job description is subject to change.
 
Minimum Qualifications
 
High School Diploma
 Pharmacy Technician or Medical Assistant.
 2+ years prior authorization experience required.
 Experience using Electronic Medical Records preferred
 Experience with CoverMyMeds and other automation platforms preferred.
 Knowledge of payer processes and appropriate clinical documentation submission.
 Excellent interpersonal and communication skills.
 Creative, innovative, and able to independently solve problems.
 Effectively adapt and respond to a complex, fast-paced, and results-oriented environment.
 Working knowledge of Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel).
 Experience in a high-volume, multi-site environment preferred.
 
Working Conditions
 
Remote role with flexibility to work from home; may be required to report to clinic or designated on-site location as operational needs arise. You will need a dedicated, quiet workspace that is conducive to conducting telephonic outreach while adhering to HIPAA and other privacy policies. All necessary electronic supplies, including a laptop, monitors, and any other hardware or software required to perform your duties effectively, will be provided. You will be responsible for setting up and maintaining these tools in your home workspace. A reliable and high-speed Wi-Fi connection or home internet is required to perform the essential functions of this role.
 
Physical Requirements
 
Ability to remain stationary for extended periods of time.
 Repetitious movements.
 Frequently move equipment or supplies weighing up to 20 lbs.
 
Direct Reports
 
None
 
All Employees are expected to maintain the security and privacy of all information that is owned by AbsoluteCare or maintained on behalf of the company’s patients, employees, and business partners. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
 
Company Description: 
Why Work at AbsoluteCare?
 
At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer.
 
We call this “care beyond medicine.” We have turned the doctor’s office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members’ needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.
 
We don’t stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works.
 
Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.
 
AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.

Clinical Support Specialist - 2838

Millennium Physician Group

<div>Job Description Summary
&lrm;
The Clinical Support Specialist performs all clerical and information technology functions for a physician in a medical clinic setting, including primary responsibility for the operation of electronic health records and/or electronic dictation systems, thereby increasing the efficiency and productivity of the physician. S/he must be able to anticipate physician needs to facilitate the flow of the clinic. The medical scribe must be discreet, tactful and unobtrusive in performance of duties so as not to distract medical staff from patient care. Good judgment, organizational ability, initiative, attention to detail and the ability to be self-motivated are especially important.
 
The individual must be adaptable and versatile. Good attendance is elemental to performance of duties.
&lrm;
How will you make an impact &amp; Requirements
&lrm;
Essential Duties and Responsibilities include the following. Other duties may be assigned.<ul><li>
Accurately and thoroughly documents medical visits and procedures as they are being performed by the physician in EMR including but not limited to:<ul><li>
Procedures and treatments performed by healthcare professional, including nurses and physician assistants</li><li>
Patient education and explanations of risks and benefits</li><li>
Physician dictated diagnoses, prescriptions and instructions for patient or family members for self-care and follow-up</li></ul></li></ul><ul><li>
Demonstrates ability to listen to complex medical information and summarize in a clear, complete and concise fashion.</li></ul><ul><li>
Demonstrates proficiency in medical terminology, anatomy and physiology, diagnostic procedures, pharmacology and treatment assessments to the extent required to understand and accurately transcribe physician documentation.</li></ul><ul><li>
Demonstrates excellent English composition skills and the ability to write routine reports and correspondence with proficiency in typing, spelling, punctuation, grammar and oral communication.</li></ul><ul><li>
Demonstrates proficiency in the use of all functions of the electronic medical record and patient management software; Microsoft Office software and the use of the internet as it pertains to research and data mining.</li></ul><ul><li>
Comply with HIPAA confidentiality standards when accessing or communicating patient information.
Demonstrate ability to perform mathematical skills, i.e. ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions and decimals as required for medical purposes.</li></ul><ul><li>
Demonstrate ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; to apply logic and draw conclusions based on knowledge and/or refer to reference materials to solve problems.</li></ul><ul><li>
Must have flexibility in personal schedule to work alongside physician who may work irregular, unpredictable hours, including some weekends and/or evening hours.</li></ul></div>

CDS Life Transitions/ CDS RX

Prime Care Coordination is a human services agency that partners with people with intellectual and/or developmental disabilities to help them receive services and supports they need to live their lives in the most meaningful way. We are seeking a Clinical Support Specialist (Registered Nurse) to join our team! This hybrid position has a schedule of Monday-Friday 8am-5pm. This position is to support the Western NY region of Prime Care Coordination. PCC Values Its Employees by offering: Paid time off (25 days per year) 10 Paid Holidays Affordable health care coverage including health, dental, vision, starting as low as $10.00/month 401(K) Retirement plan Tuition Reimbursement Generous Employee referral program Employee Wellness Program (earn up to $250 per year!) Numerous other benefits, please apply to find out more! Summary: The Registered Nurse for Prime Care Coordination (PCC) will serve as a member of the assigned regional clinical support team responsible for reviewing case specific information and consulting with care managers to ensure coordinated services are provided to individuals supported by PCC. The RN is also responsible for providing clinical recommendations to enhance service delivery. In partnership with the care coordination team, the RN will provide training and information to individuals and family members, to promote health and well-being, mitigate risk factors and ensure ongoing support. Essential Job Functions: Review case specific information and consult with to care managers to ensure coordination of services Provide clinical recommendations to enhance service delivery In partnership with the care coordination team, provide training and information to individuals and family members, to promote health and well-being and ensure ongoing support; Educate Care Managers, individuals and family members on diagnoses, health conditions and medications; Provide discharge planning assistance to care managers, and attend discharge conferences when appropriate, to support the care manager and family and ensure the plan is in the best interest of the individual; Under the supervision of the director, monitor quality of care outcomes that contribute to overall team performance in achieving desired clinical and operational performance measures. Assist care managers with the interpretation of assessments and screening tools, recommend additional screening or assessment when appropriate, and facilitate access to preventive health screenings. Work in partnership with care managers, assess safety concerns in an individual&rsquo;s environment to promote accessibility and mobility, as well as to provide instruction in patient safety Conduct assessments and assist in developing Life Plans Conduct clinical reviews for individual specific needs or overall program trends and outcomes Conduct home visits for assessment and planning for individuals and families with complex health needs Case conference with clinical providers of treatment to ensure continuity of care Provide health literacy programs and training for staff Provide crisis intervention, referrals and support to individuals and families Provide on call availability with shared coverage with other clinical team members Represent Prime Care Coordination on appropriate committees, boards, and task forces. Establish and maintain positive relationships at all levels inside and outside the organization. Perform all other duties relevant to the position as requested. Knowledge, Skills, and Abilities Knowledge of OPWDD and/or DOH program and service delivery system. Must be able to multi-task, establish priorities, and meet deadlines. Ability to work in a collaborative environment, work independently and motivate others. Ability to communicate effectively, both orally and in writing. Ability to act quickly, assess and act accordingly in crisis situations . Basic technology skills and understanding of health records. Maintain appropriate confidentiality and discretion at all times. Education and Experience: Must be licensed and currently registered as a Registered Nurse by the New York State Education Department; BSN preferred. Specialized training or one year of professional experience in working with individuals with intellectual and/or developmental disabilities.= Physical Requirements/Working Conditions: Ability to sit continuously. Ability to reach above shoulder level. Ability to turn/twist upper body. Ability to use hand for repetitive action and fine manipulating for the purpose of keyboarding. Must be able to travel throughout covered territories in Upstate NY as needed. Prime Care Coordination is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Prime Care Coordination will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 585-341-4600

Clinical Support Specialist RN

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Clinical Support Specialist

Clinical Support Specialist

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Clinical Support Specialist

Clinical Support Specialist RN