cloud engineering manager

<div>Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Senior Manager
Job Description &amp; Summary
As Cloud Architect, you will define and govern the cloud architecture for the digital banking platform, ensuring secure, scalable, and resilient solutions across both AWS and Azure. You will work closely with engineering, DevOps, security, and data teams to deliver cloud infrastructure and services that support rapid delivery, operational excellence, and regulatory compliance.
Key Responsibilities:
Stakeholder Management &amp; Technical Leadership
<ul><li>Act as the primary technical liaison, facilitating regular steering calls between client stakeholders and multiple service providers.
</li></ul><ul><li>Translate complex technical questions and design proposals from service providers into clear, actionable items for management-level review.
</li></ul><ul><li>Drive the decision-making process by discussing technical options with relevant client stakeholders, securing approvals, and ensuring alignment.
</li></ul><ul><li>Communicate decisions and provide clear, decisive direction back to service providers to guide project execution and technical implementation.
</li></ul>Cloud &amp; IoT Operations (AWS)
<ul><li>Manage the day-to-day operations of the production IoT infrastructure hosted on AWS, ensuring high availability, performance, and reliability.
</li></ul><ul><li>Lead the incident management process, including timely response, troubleshooting, and resolution of platform issues.
</li></ul><ul><li>Proactively monitor platform health, performance metrics, and system alerts to prevent service disruptions.
</li></ul>Governance, Cost Optimization &amp; Security
<ul><li>Implement and enforce cloud governance policies, including proper resource tagging, identifying and decommissioning unused services, and ensuring best practices are followed.
</li></ul><ul><li>Actively monitor, analyze, and optimize cloud costs, leading discussions in FinOps meetings to drive financial efficiency.
</li></ul><ul><li>Oversee cloud security by monitoring security findings, ensuring compliance with security controls, and working continuously to improve the platform's security posture.
</li></ul><ul><li>Generate and present regular reports on infrastructure costs, security status, and operational performance to a variety of stakeholders.
</li></ul>Required Skills:
<ul><li>12+ years in cloud architecture/engineering, with significant experience in regulated environments.
</li></ul>&bull; Deep expertise in both AWS and Azure cloud platforms , including core services (compute, storage, networking, IAM, security).
<ul><li>Strong knowledge of containerization (Docker, Kubernetes/EKS/AKS), automation (Terraform, ARM, CloudFormation), and CI/CD.
</li></ul><ul><li>Experience with cloud security, monitoring, and compliance frameworks.
</li></ul><ul><li>Proven ability to design for scalability, resilience, and operational efficiency.
</li></ul>Preferred/Bonus Skills:
<ul><li>Certifications: AWS/Azure Architect, Security, or similar.
</li></ul><ul><li>Experience with hybrid/multi-cloud environments and cloud migration.
</li></ul><ul><li>Familiarity with event-driven architectures, API management, and observability tooling
</li></ul>Why Join Us?
<ul><li>Be part of a flagship digital banking transformation delivered from a leading regional engineering center.
</li></ul><ul><li>Work with cutting-edge technologies and modern delivery practices.
</li></ul><ul><li>Collaborate with a diverse, high-performing team in a dynamic, growth-focused environment.
</li></ul><ul><li>Competitive compensation and benefits.
</li></ul>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Architectural Engineering, Brainstorm Facilitation, Business Impact Analysis (BIA), Business Process Modeling, Business Requirements Analysis, Business Systems, Business Value Analysis, Cloud Strategy, Coaching and Feedback, Communication, Competitive Advantage, Competitive Analysis, Conducting Research, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Enterprise Integration, Evidence-Based Practice (EBP) {+ 49 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date</div>

ETIC, IOT Cloud Architect- Senior Manager

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world&rsquo;s largest international airline and become a vital part of our cutting-edge information and technology team as Technical Manager &ndash; Cloud Infrastructure Engineering
Join our Cloud team and become part of a dynamic, high-performing group of experts dedicated to advancing our cloud footprint, unlocking native capabilities, and automating our services. With long-standing partnerships with leading hyperscalers and key workloads hosted globally, we are looking to expand our team with innovative cloud experts who will help elevate our cloud posture and drive end-to-end automation. If you are passionate about cloud technology and automation, we invite you to apply and to contribute to the success of Emirates Group.
As a Technical Manager &ndash; Cloud Infrastructure Engineering, you will manage the technical lifecycle of the relevant technologies and services under the technical manager responsibilities. Design, engineer, plan, implement, operate and support each technology, ensuring they meet business requirements and comply with corporate policy and standards. Provide documented operational processes and procedures for 1st and 2nd level operational support groups, as well as act as a centre of excellence and 3rd level support for the respective technologies. Ensure the respective technologies have optimum capacity and availability to meet the existing and future needs of the business. Manage and minimize risks within the respective technologies. 
 
In this role you will:
<ul><li>Define KPI&rsquo;s for the teams in line with departmental goals and objectives. Consistently meet or exceed agreed KPI&rsquo;s. Ensure all communications, reports and updates are accurate and consistently delivered in a timely manner.
</li><li>Ensure technologies comply with corporate security policies and procedures and all audit observations, risks and/or exceptions are identified and positively managed. Ensure all security and other operating system patches are promptly identified, reviewed, and assessed for their impact on the relevant environment and accordingly implemented on the relevant technologies.
</li><li>Responsible for providing 3rd level support for the relevant technology environment to the Incident and the Problem Management teams ensuring efficient root cause analysis is provided and avoiding reoccurrence of incidents.
</li><li>Collaborate closely with all IT teams to deliver products and services that contribute to the organization growth.
</li><li>Responsible for setting clear and consistent performance objectives, implementing performance management and development plans to ensure standards of performance and productivity are achieved and maintained enabling a high-performance culture. Manage the technical expertise within the team so that resources are appropriately and effectively allocated. Assign suitably qualified resources to projects to support the ongoing IT work programme.
</li><li>Identify and develop needed products or services by creating Business Cases, conducting RFT&rsquo;s and coordinating with various stakeholders inside IT as well as other departments.
</li><li>Develop and effectively manage the team and technology budgets. Manage total cost of ownership of products and services within the respective technologies ensuring costs are identified, defined and reported, to enable businesses to make informed financial decisions, positively contribute to the process of cost control and provide financial transparency.
</li><li>Work closely with teams responsible for vendor management and vendor contract negotiations, to ensure SLA&rsquo;s are monitored and managed and contracts are seen to be value for money.
</li><li>Provide technical consultancy and guidance to the team members and technical manager of other technologies, enterprise architects, and project teams. Providing technical expertise to the enterprise architecture team for defining architecture strategy and standards and design the relevant technologies accordingly.
</li><li>Identify areas of improvement in existing technologies including end of life technology replacement and evaluation of new relevant technologies within the relevant environment in accordance with industry trends. Drive projects through assigned project managers.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<ul><li>Degree or Honours (12+3 or equivalent) in Computer Science, Information Technology, Software Engineering, or a related field.
</li><li>Solid knowledge of AWS and Azure public cloud platforms, including enterprise-scale landing zones, networking and identity integration, with proven capability to drive infrastructure automation using Terraform and infrastructure-as-code practices.
</li><li>Demonstrated capability to modernize private cloud environments by aligning them with public cloud paradigms, delivering a consumable service catalogue with IaaS, software-defined services, deep integration, and automation across compute, network, and vSAN storage.
</li><li>Deep expertise in Private and Public Cloud engineering, with a proven track record architecting and operating large-scale hybrid cloud platforms in complex enterprise environments.
</li><li>Advanced knowledge of cloud adoption engineering at scale, encompassing infrastructure design patterns, platform standardisation, cloud migration frameworks and operational governance.
</li><li>Excellent knowledge of VMware technologies and platforms, including deep hands-on expertise with vSphere, vSAN, and NSX-T, along with a strong understanding of VMware roadmaps and their impact on enterprise cloud strategy.
</li><li>Solid grounding in IT Security, Cyber Defence and infrastructure protection, including zero-trust architecture, vulnerability management and cyber defence technologies across cloud and on-premise platforms.
</li><li>Experience designing and operating Observability platforms, delivering monitoring, logging, tracing and alerting capabilities that enable proactive operations and data-driven decision-making.
</li>Strong expertise in Hyperscale Hybrid Cloud technologies across AWS, Azure and GCP, including workload portability, cloud networking, identity federation and cost optimisation at scale. 
<li>
</li></ul> 
Leadership Role: Yes
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance, and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Technical Manager – Cloud Infrastructure Engineering

Dyson

<div>
 
 About Us
 
 
 
 Dyson is a global technology company that transforms every category it enters where we aim to continue our reputation of being innovative and disruptive. Since our first launch of products in connected space, we have grown fast to several millions of connected machines. As we look toward 2026 and beyond, we are anticipating exponential growth in scale and functionality.
 
 
 We want to build reliable, scalable, and secure services and features to support these increasing demands globally with innovative and competitive technologies in IoT, Machine Data Lake, Data Analytics and AI to support our vision.
 
 
 We have a &lsquo;You build it, you run it&rsquo; ethos and run all our services within Amazon Web Services (AWS). Our teams are responsible for the architecture, development, testing, and operational support of their services in all environments. We are a global department with teams located in the UK, Singapore, and China and we encourage flexible, independent, and innovative thinking in our engineers to deliver solutions. We are now expanding this mission to Dubai based on Build-Operate-Transfer(BOT) model.
 
 
 If you thrive on working in a collaborative, stimulating, dynamic environment and relish difficult software engineering challenges then we&rsquo;d like to speak to you!
 
 
 
 About The Role
 
 
 
 As a Software Engineering Manager (Cloud), you shall build and manage a Cloud Scrum team in Dubai operating under Build-Operate-Transfer (BOT) model by providing strategic leadership guidance and technical mentorship. Your primary mission is to ensure a high-performing engineering team in Dubai that works collaboratively with our existing teams in Singapore and China to ensure seamless integration and successful delivery of technical milestones.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Manage the Cloud scrum team in Dubai and foster a supportive and productive environment that leads to success. Oversee the selection / recruitment of key staffs for the team operating under the Build-Operate-Transfer (BOT) mode.
 </li>
 <li>
 Collaborate with other Cloud scrum teams and the Solution Architect to ensure there is consistent approach and robust support to enable Cloud team to deliver the commitments made to the stakeholders
 </li>
 <li>
 Define a clear vision for your team, crafting growth plans that align local talent development with Dyson&rsquo;s broader organizational goals.
 </li>
 <li>
 Provide guidance to ensure the delivery of robust, production-grade cloud services, emphasizing scalability and security
 </li>
 <li>
 Work with the Head of Cloud to agree and deliver the Cloud objectives to meet the Dyson goals
 </li>
 <li>
 Drive Innovation by proactively identifying emerging technologies, tools and working practices to help continually improve standards.
 
 
 
 </li>
 </ul>
 
 What You Need
 
 
 
 <ul>
 <li>
 At least 3 years of experience in managing a team and considerable experience in vendor management.
 </li>
 <li>
 Strong knowledge in designing, building and maintaining scalable Cloud microservices architectures
 </li>
 <li>
 Worked with AWS and has hands on experience with deployment and configuration of AWS services (EC2, ECS, Lambda, API Gateways and etc)
 </li>
 <li>
 Working knowledge with CI/CD techniques and tooling
 </li>
 <li>
 Experience in building production quality cloud services
 </li>
 <li>
 Exposure to Agile working practices
 </li>
 <li>
 Outstanding communication skills
 </li>
 <li>
 An interest in learning new technologies, skills and technique
 
 
 
 </li>
 </ul>
 
 Please Apply If You
 
 
 
 <ul>
 <li>
 Think this sounds fun
 </li>
 <li>
 Want to automate everything
 </li>
 <li>
 Like resolving complicated problems
 </li>
 <li>
 Have experience with some of our technologies and tools
 </li>
 <li>
 Take pride in writing great code
 </li>
 <li>
 Have a strong background in software engineering
 </li>
 <li>
 Enjoys leading a high-achieving team and releasing innovative designs.
 
 
 
 </li>
 </ul>
 Dyson is an equal opportunity employer. We know that great minds don&rsquo;t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
 
 
</div>

Cloud Software Manager

Fingerprint

<div><div>Fingerprint empowers developers to stop online fraud at the source.

We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open-source project is FingerprintJS (27K stars on GitHub).

We have raised $77M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb ), Nexus Venture Partners (previously invested in Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures (previously invested in Redis, Rollbar &amp; Gradle). 

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.
</div><h1 class="jobSectionHeader">Manager of Cloud Platform Engineering</h1>
<h3 class="jobSectionHeader">The Role in Context</h3>

Fingerprint is scaling rapidly, and our infrastructure is the bedrock of our 25B+ annual request volume. We are looking for a Manager of Cloud Platform Engineering to lead a team of 6 elite engineers.

In this role, you aren&rsquo;t just keeping the lights on&mdash;you are the architect of our scalability, the guardian of our hosting efficiency, and the primary bridge between Engineering and Finance. You will have high autonomy to define what &quot;best-in-class&quot; infrastructure looks like for a high-growth SaaS leader.

<h3 class="jobSectionHeader">Your Mission</h3>
<ul><li>Lead &amp; Elevate: Direct a team of 6 Cloud Engineers. You will foster a culture of high ownership, technical excellence, and &quot;Infrastructure as Code&quot; (IaC) first.</li>
<li>Scale the Platform: Oversee the evolution of our AWS EKS clusters, ensuring they remain resilient, performant, and secure under massive load.</li>
<li>Strategic FinOps: Partner directly with the Finance team to manage hosting costs. You will be responsible for cost-visibility, and driving a &quot;cost-conscious&quot; engineering culture.</li>
<li>Establish the Standard: Define and enforce infrastructure best practices (security, CI/CD, observability) across the entire engineering organization.</li>
</ul><h3 class="jobSectionHeader">What You&rsquo;ll Do</h3>
<ul><li>Operational Excellence: Manage and improve our modern DevOps stack, including ArgoCD for GitOps, GitHub Actions for CI/CD, and Cloudflare for edge protection.</li>
<li>Architecture &amp; Governance: Act as the primary technical advisor for cloud architecture. Ensure that as product teams build new features, the underlying infrastructure is scalable by default.</li>
<li>Autonomy &amp; Influence: Operate with minimal guidance to identify bottlenecks, propose architectural shifts, and lead their execution.</li>
<li>Stakeholder Partnership: Be the &quot;visible lead&quot; for infrastructure. Distill complex technical tradeoffs into business-ready decisions for Finance and Product leadership.</li>
</ul><h3 class="jobSectionHeader">Qualifications</h3>

Required:
<ul>
<li>Leadership Experience: 5+ years managing engineering teams in a cloud-native environment, with a total of 10+ years in technology.</li>
<li>AWS Mastery: Deep expertise in the AWS ecosystem, specifically EKS (Kubernetes), IAM, VPC, and RDS.</li>
<li>Modern DevOps Stack: Expert-level knowledge of GitOps workflows (ArgoCD), CI/CD pipelines (GitHub Actions), and Infrastructure as Code (Terraform).</li>
<li>FinOps &amp; Cost Management: Proven track record of managing seven-figure cloud budgets and implementing successful cost-reduction strategies.</li>
<li>Autonomy: Demonstrated ability to lead complex initiatives from conception to completion with minimal oversight.</li>
</ul>
Preferred:
<ul>
<li>Security Mindset: Familiarity with SOC 2 compliance, network security, and zero-trust principles.</li>
<li>Cloudflare: Experience managing WAF, Workers, or CDN configurations at the edge.</li>
</ul><h3 class="jobSectionHeader">Why This Role?</h3>
<ul><li>High Impact: You own the foundation of a product that prevents fraud for the world&rsquo;s largest brands.</li>
<li>Modern Tools: No legacy &quot;on-prem&quot; baggage. We are 100% cloud-native and committed to the best modern tooling.</li>
<li>Leadership Freedom: You will have the budget and the mandate to build the infrastructure team of your dreams.</li>
</ul>
Compensation Range

For US-based employees, the cash compensation range for this role is $159,000 &ndash; $215,000. We set standard ranges for all US roles based on function, level, and geographic location, benchmarked against similar stage growth companies. To comply with local legislation and provide greater transparency, we share salary ranges on all job postings. However, these ranges are specific to the hiring location and may differ within or outside the US.<div>
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.

Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.

Due to regulatory and security reasons, there&rsquo;s a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.

We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.</div></div>

Manager of Cloud Platform Engineering

Quzara LLC

<div>Job Title: IT Project Manager (Cloud &amp; Infrastructure Delivery Focused)
Pay Type: SALARIED EXEMPT
Location: Hybrid, Washington, DC (Must Work East Coast Hours)
Citizenship: U.S. Citizenship (Required)
Summary of Position Role/Responsibilities
The IT Project Manager (Cloud &amp; Infrastructure Delivery Focus) oversees the delivery of cloud, network, and infrastructure security engineering initiatives across Quzara&rsquo;s federal and commercial environments. This role manages schedules, dependencies, risks, and reporting to support modernization efforts, coordinates technical execution among engineering teams, and ensures readiness for deployment. The ideal candidate possesses strong project management skills and experience with cloud and infrastructure delivery in regulated or high-availability settings, maintaining alignment with performance, availability, and continuity goals.
Essential Functions of the Job<div><ul><li>
Manage cloud and infrastructure delivery projects, ensuring alignment with defined scope, timelines, and technical objectives.</li><li>
Coordinate with Cloud Engineers, Network Security Engineers, and Infrastructure teams to support execution of engineering workstreams.</li><li>
Develop and maintain deployment schedules, tracking milestones and ensuring readiness for implementation activities.</li><li>
Track and manage dependencies, environment readiness, and change management activities across all phases of delivery.</li><li>
Identify and manage risks related to performance, system availability, and business continuity, escalating issues as needed.</li><li>
Provide delivery-focused progress reporting, including status updates, risk summaries, and milestone tracking to stakeholders.</li><li>
Support coordination of infrastructure changes, upgrades, and modernization activities across cloud and on-prem environments.</li><li>
Ensure consistent communication and alignment between technical teams, program management, and leadership.</li></ul></div>
Marginal Functions of the Job<div><ul><li>
Other duties as assigned</li></ul></div>
Normal Work Schedule:
This full-time role runs Monday to Friday, 8:30 AM&ndash;5:30 PM and requires flexibility to work remotely or on-site (if applicable per client RTO policies). On occasion additional hours may be necessary.
Education, Training, and Experience<div><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Administration, or a related field.</li><li>
5&ndash;8+ years of experience in IT project management, with a focus on cloud, infrastructure, or engineering delivery.</li><li>
Experience managing cloud and infrastructure modernization projects, including deployment and change coordination.</li><li>
Familiarity with cloud platforms such as AWS and/or Microsoft Azure, and infrastructure environments.</li><li>
Experience coordinating with engineering teams across cloud, network, and security domains.</li><li>
Strong understanding of project scheduling, dependency management, and change management processes.</li><li>
Ability to manage risks related to system performance, availability, and continuity.</li><li>
Excellent organizational and communication skills, with the ability to manage multiple workstreams simultaneously.</li><li>
Must be a U.S. Citizen and eligible to support federal contracting environments.</li></ul></div>
Preferred Certifications<div><ul><li>
Project Management Professional (PMP)</li><li>
Certified Scrum Master (CSM) or Agile certification</li><li>
Cloud-related certifications (e.g., AWS Certified Cloud Practitioner, Azure Fundamentals)</li></ul></div>
EEO Statement
The Company is an Equal Employment Opportunity (EEO) employer and does not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran's status, or any other basis protected by applicable discrimination laws.</div>

IT Project Manager (Cloud & Infrastructure Delivery Focused)

ARPU PLUS

DescriptionThe Product Manager for CPaaS (Communications Platform as a Service) is responsible for driving the product strategy, roadmap, and execution for cloud-based communication services such as messaging (SMS, MMS, RCS), voice, video, and APIs. This role involves working closely with engineering, sales, marketing, and customers to ensure the development of innovative, scalable, and customer-centric communication solutions. The Product Manager will analyze market trends, identify new opportunities, and ensure the product meets business and technical requirements while staying ahead of the competition. Product Strategy &amp; Roadmap:<ul><li>Define and execute the product vision, strategy, and roadmap for CPaaS solutions.</li><li>Conduct market research, competitive analysis, and customer feedback collection to identify new opportunities.</li><li>Prioritize features and enhancements based on business impact and customer needs.</li></ul> Product Development &amp; Execution:<ul><li>Work closely with engineering teams to define product requirements and technical specifications.</li><li>Manage the product backlog, ensuring clear documentation of features, user stories, and acceptance criteria.</li><li>Oversee the development lifecycle, from ideation to launch, ensuring timely and high-quality releases.</li></ul> Go-to-Market Strategy &amp; Sales Enablement:<ul><li>Collaborate with marketing and sales teams to develop go-to-market strategies and positioning.</li><li>Provide product training and support for sales teams, ensuring they understand the value proposition and key features.</li><li>Work with customer success teams to ensure seamless onboarding and adoption.</li></ul> Customer &amp; Stakeholder Engagement:<ul><li>Engage with customers, partners, and internal stakeholders to gather insights and validate product requirements.</li><li>Address customer pain points by defining solutions that improve the user experience and increase adoption.</li><li>Act as the primary product evangelist, presenting at industry events, customer meetings, and internal briefings.</li></ul> Performance Tracking &amp; Optimization:<ul><li>Define and monitor key performance indicators (KPIs) to measure product success.</li><li>Analyze product performance and usage data to make data-driven decisions.</li><li>Continuously iterate and optimize features based on feedback and performance insights.</li></ul>Requirements Degree of Education:<ul><li>Bachelor&rsquo;s degree in Computer Science, Engineering, Business, or a related field.</li><li>MBA or equivalent is a plus.</li></ul> Total Working Experience:<ul><li>2 years of experience in product management, preferably in the cloud communications, telecom, or SaaS industry.</li></ul> Total Experience in Field:<ul><li>1 year of them experience in CPaaS, API-driven products, cloud communications, or related technologies.</li></ul> Qualifications Necessary for the Vacancy:<ul><li>Strong technical understanding of CPaaS platforms, APIs, and cloud-based communication technologies.</li><li>Experience working in Agile/Scrum product development environments.</li><li>Ability to translate customer needs into product requirements and user stories.</li></ul> Set of Skills Necessary for the Vacancy:<ul><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to work cross-functionally with engineering, marketing, and sales teams.</li><li>Experience with API product management, cloud platforms, and telecom technologies.</li><li>Data-driven decision-making with experience using analytics tools.</li></ul> Specific Degrees, Certifications, etc. Needed for the Vacancy:<ul><li>Certified Scrum Product Owner (CSPO) or Pragmatic Institute certification is a plus.</li><li>Experience with cloud platforms like AWS, Google Cloud, or Azure is beneficial.</li><li>Knowledge of programming languages (Python, JavaScript, etc.) and API documentation tools is a plus.</li></ul>Job Type: Full-timeWork Location: In person

Product Owner

DeltaTRAK

<div>About DeltaTrak
DeltaTrak is a global innovator in cold chain management solutions, delivering real-time monitoring, cloud applications, and advanced analytics for temperature-sensitive supply chains. Our solutions help customers maintain product integrity, meet regulatory requirements, and operate reliable global logistics networks.<div></div> 
Position Overview
DeltaTrak is seeking a Cloud Service Technical Support Manager to lead its Technical support team to manage cloud data services, customer onboarding, enablement, training, reporting, integrations, and advanced diagnostics. The Technical Support team also provides first-line customer support, device troubleshooting, and quality-compliant issue resolution.
Cloud Service Technical Support Manager will work closely together with the operations, quality and engineering escalation teams, to deliver a seamless end-to-end customer experience across DeltaTrak&rsquo;s cloud platform and connected devices.<div></div> 
Key Responsibilities
Leadership &amp; Service Ownership<ul><li>
Lead and develop Cloud Services (including Managed Services) and Customer Technical Support teams.</li><li>
Define clear roles, responsibilities, escalation paths, and performance expectations for organization.</li><li>
Serve as the primary escalation point for customer issues related to cloud services, managed services, integrations, and connectivity.</li><li>
Ensure consistent, professional customer communication during incidents, escalations, and resolution.</li></ul><div></div> 
Cloud Services &amp; Managed Services<ul><li>
Own operational responsibility for DeltaTrak&rsquo;s cloud platform, including availability, configuration, monitoring, and managed service delivery.</li><li>
Lead customer onboarding, including platform setup, configuration validation, and readiness for production use.</li><li>
Provide customer training and enablement on platform features, dashboards, alerts, and reporting.</li><li>
Perform advanced diagnostics by reviewing logs, metrics, and system data, including running queries on internal databases to identify issues and solutions.</li></ul> 
Customer Technical Support<ul><li>
Oversee first-line customer support for cloud applications and connected devices.</li><li>
Ensure timely handling of inbound calls and emails and effective troubleshooting support.</li><li>
Ensure proper escalation of complex platform, data, or integration issues to engineering.</li><li>
Maintain full compliance with DeltaTrak&rsquo;s Quality Management System, including ISO 9001 and applicable GMP requirements.</li></ul><div></div> 
SIM Management &amp; Customer Reporting<ul><li>
Oversee SIM management across customer deployments, including:<ul><li>
Monitoring SIM status, health, and activity</li><li>
Tracking and reporting SIM usage and billing details</li><li>
Identifying anomalies or cost-optimization opportunities</li></ul></li><li>
Ensure reliable delivery of customer reporting, including:<ul><li>
Monitoring automated reports for accuracy and timeliness</li><li>
Producing manual or customized reports for key customers</li><li>
Providing reporting support for reviews, audits, and business discussions</li></ul></li></ul><div></div> 
Cross‑Functional Collaboration<ul><li>
Partner with Engineering, QA, Product, Sales, Marketing, and Field Operations.</li><li>
Communicate customer insights and field issues to influence product improvements.</li><li>
Support product releases, customer readiness, and go-to-market activities.</li></ul><div></div> 
Operational Excellence<ul><li>
Own service tooling, ticketing systems, dashboards, KPIs, and reporting.</li><li>
Maintain accurate service documentation, SOPs, and escalation workflows.</li><li>
Drive continuous improvement across service quality, efficiency, and customer experience.</li></ul><div></div> 
Success Metrics<ul><li>
High customer satisfaction (CSAT/NPS) and reduced escalations</li><li>
SLA compliance and improved mean time to resolution</li><li>
Successful customer onboarding and increased platform adoption</li><li>
Reduction in recurring platform, SIM, and device-related issues</li><li>
Accurate SIM usage and billing visibility with fewer discrepancies</li><li>
On-time, accurate delivery of customer reports</li><li>
Strong audit outcomes for ISO/GMP compliance</li><li>
Healthy team engagement, retention, and performance</li></ul><div></div> 
Qualifications<ul><li>
Bachelor&rsquo;s degree or equivalent practical experience.</li><li>
7&ndash;12 years in cloud services, SaaS operations, managed services, or technical support.</li><li>
3&ndash;7 years leading technical or customer-facing teams.</li><li>
Have user experience is using CRM system like SalesForce</li><li>
Strong understanding of cloud platforms, APIs, SaaS applications, and incident management.</li><li>
Ability to analyze system data and query databases to support troubleshooting.</li><li>
Experience with service management tools (Zendesk, Jira Service Management, ServiceNow, etc.).</li><li>
Experience operating in regulated or quality-controlled environments preferred.</li></ul></div>

Cloud Service Technical Support Manager

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