cloud infrastructure manager

ITOrizon Inc

<div><div><div>Position title</div><div>
Manager/Director &ndash; Cloud Operations</div></div><div><div>
Description</div><div><p><b>
About Us:</b></p>
<p>
ITOrizon is a global consulting and technology company that helps enterprises design,<br>
implement, and optimize complex supply chain and digital transformation initiatives.<br>
Headquartered in Atlanta, USA, with offices in India (Bengaluru) and the UAE (Sharjah), we<br>
partner with global clients across retail, manufacturing, logistics, and distribution sectors.</p>
<p>
We combine deep domain expertise with modern technology to deliver practical, scalable<br>
solutions. Our teams work across strategy, implementation, and managed services &mdash; helping<br>
organizations adopt leading platforms such as Oracle, Manhattan, Blue Yonder, and our next-generation composable enterprise platform, Karolium.</p>
<p><b>
Role Overview:
</b></p><p>As the Manager of Cloud Operations, you will own the uptime, scalability, and observability of all environments&mdash;Dev, QA, UAT, Sandbox, and Production&mdash;across AWS, Azure, GCP, and on-prem infrastructure. You&rsquo;ll lead cross-functional teams in Ops, CloudOps, and FinOps, ensuring seamless deployments, proactive incident management, and cost-optimized cloud operations for our ERP-grade SaaS and PaaS offerings.</p>
</div></div><div><div>
Responsibilities</div><div><ul>
<li>Manage and optimize cloud environments across AWS (primary), Azure, GCP, and on-prem infrastructure</li>
<li>Own uptime, performance, and reliability across all environments: Dev, QA, UAT,<br>
Sandbox, and Production</li>
<li>Lead Kubernetes cluster operations, scaling, and lifecycle management</li>
<li>Drive observability strategy including monitoring, alerting, and logging across platforms</li>
<li>Oversee incident management, root cause analysis, and postmortem processes</li>
<li>Collaborate with Engineering, DevOps, and Product teams to ensure smooth deployments and environment readiness</li>
<li>Lead FinOps initiatives to monitor and optimize cloud spend across platforms</li>
<li>Establish and enforce SLAs, SLOs, and operational KPIs</li>
<li>Mentor and manage teams across CloudOps, InfraOps, and FinOps functions</li>
<li>Ensure operational excellence for ERP-grade SaaS and PaaS deployments</li>
</ul></div></div><div><div>Qualifications</div><div><ul>
<li>10+ years of experience in cloud infrastructure and operations management</li>
<li>Proven expertise in AWS and Azure; working knowledge of GCP and on-prem systems</li>
<li>Hands-on experience managing Kubernetes clusters in production environments</li>
<li>Strong background in incident response, observability, and performance tuning</li>
<li>Experience managing operations for ERP-grade SaaS/PaaS platforms</li>
<li>Familiarity with cloud cost optimization tools and FinOps principles</li>
<li>Excellent problem-solving, leadership, and communication skills</li>
<li>Proficiency with monitoring tools (e.g., Prometheus, Grafana, Datadog, ELK) and<br>
automation frameworks</li>
</ul>
<p><b>Good to have:</b></p>
<ul>
<li>Certifications in AWS, Azure, or Kubernetes</li>
<li>Experience with ERP or supply chain SaaS deployments</li>
<li>Exposure to compliance frameworks (SOC2, ISO 27001, etc.)</li>
<li>Knowledge of Infrastructure-as-Code (Terraform, Helm, etc.)</li>
</ul></div></div><div><div>Why Join Us?</div><div><ul>
<li>Lead mission-critical cloud operations for global SaaS and PaaS platforms</li>
<li>Work with cutting-edge technologies in a multi-cloud, hybrid environment</li>
<li>Be part of a high-performance team driving operational excellence</li>
<li>Competitive compensation, leadership opportunities, and career grow</li>
</ul></div></div><div><div>How to Apply:</div><div><p>
If you're ready to take ownership of cloud reliability and lead operations at scale for ERP-grade platforms, we&rsquo;d love to hear from you.</p>
<p>
Please visit our websites: www.ITOrizon.com &amp; www.Karolium.com</p>
<h4 class="jobSectionHeader"><b>
Email your Resume to </b><b>engage@itorizon.com</b></h4></div></div></div>
<br><div><div><div>Hiring organization</div></div><div></div><div><div>
Employment Type</div><div>
Full-time</div></div><div><div>
Experience</div><div><p>
10+ Years</p>
</div></div><div><div>
Role Category</div><div><p>
Manager / Director</p>
</div></div><div><div>
Industry</div><div>
Cloud Infrastructure | SaaS | PaaS | ERP | Enterprise Tech</div></div><div><div>
Job Location</div><div>
 Bangalore, India</div></div><div><div><div><div>
Date posted</div><div>
 November 6, 2025</div></div></div></div></div><p></p>

Manager/Director – Cloud Operations

First Abu Dhabi Bank (FA...

<p>ROLE PROFILE: Designs and manages cloud-based infrastructure, ensuring efficiency, security, and scalability aligned with business objectives.</p><p>KEY RESPONSIBILITIES:</p><ul><li>Collaborate with stakeholders to define technical requirements and align cloud solutions with business goals</li><li>Administer cloud platform &amp; optimize cloud infrastructure for cost efficiency, scalability, and performance</li><li>Automate cloud provisioning, configuration, and management using Infrastructure-as-Code (IaC) tools (e.g., Terraform, CloudFormation)</li><li>Define security, compliance, and governance standards for cloud environments</li><li>Troubleshoot and resolve cloud-related issues, ensuring minimal downtime</li><li>Provide technical leadership to DevOps and development teams for CI/CD pipeline integration</li><li>Collaborate with cross-functional teams to optimize performance, enforce security best practices, and ensure regulatory compliance</li></ul><p>Qualifications</p><ul><li>7-10+ years of experience in cloud architecture or engineering</li><li>Experience designing, deploying, and managing scalable cloud infra.</li><li>Expertise in public cloud platforms (AWS, Azure, Google Cloud) and hybrid/multi-cloud architectures</li><li>Proficiency in Infrastructure-as-Code tools (e.g., Terraform, AWS CloudFormation)</li><li>Solid understanding of networking, security, &amp; compliance in cloud env.</li><li>Familiarity with containerization/orchestration and serverless computing</li><li>Experience with DevOps practices and CI/CD pipelines</li><li>Excellent problem-solving, analytical, and communication skills for collaborating with technical and non-technical stakeholders</li></ul>

Cloud Architect

SwapsTech

<div><div><div><p>Location</p><p></p><p>
Charlotte, NC</p></div><p></p><div><p>
Work format</p><p></p><p>
in-office</p></div><p></p><div><p>
Experience level</p><p>
Not set</p></div></div>
<div><p>
About Finzly :
</p></div><div><p>Headquartered in Charlotte, NC, and founded in 2012 by visionary minds shaping the future of banking and payments in the US, Finzly makes bank transformation radically simple. Our core-independent platform is trusted by some of the market&rsquo;s leading financial institutions to transform operations and launch new products and services at speed.</p><p>
We&rsquo;ve been recognized with 20+ industry awards in the last two years - including three years in a row as one of the Best and Brightest Places to Work as well as accolades for Best Parallel Core Technology, Best Corporate Payments Solution, Best Payments-as-a-Service Provider, and Best Trading System. Quite simply, Finzly is known for being the best in everything we do, giving you the perfect opportunity to grow your career with impact.</p></div>
<div><p>
About the Role:
</p></div><div><p>Finzly is seeking a dynamic and experienced individual to join our team as the Director of Infrastructure. As the leader of our Cloud Infrastructure department, you will be responsible for designing, implementing, and managing our cloud-based infrastructure to ensure optimal performance, scalability, security, and reliability. The successful candidate will play a critical role in driving our organization's cloud strategy and guiding the adoption of best practices in cloud technologies.</p></div>
<div><p>
Responsibilities:
</p></div><div><p><b>Cloud Strategy and Leadership:</b></p><ul><li><p><br>
Develop and execute a comprehensive cloud infrastructure strategy aligned with the organization's goals and objectives.</p></li><li><p>
Provide leadership, mentorship, and guidance to a team of cloud engineers and administrators.</p></li><li><p>
Collaborate with cross-functional teams to define cloud requirements and ensure alignment with business needs.</p></li></ul><p><b><br>
Architecture and Design:</b></p><ul><li><p><br>
Architect and design cloud infrastructure solutions that meet performance, security, compliance, and scalability requirements.</p></li><li><p>
Evaluate and select appropriate cloud services, tools, and technologies to build and enhance the cloud environment.</p></li><li><p>
Drive the implementation of best practices for cloud architecture and design patterns.</p></li></ul><p><b><br>
Infrastructure Management:</b></p><ul><li><p><br>
Oversee the deployment, configuration, and management of cloud resources across multiple platforms (e.g., AWS, Azure, Google Cloud).</p></li><li><p>
Ensure high availability, disaster recovery, and fault tolerance for critical applications and services.</p></li><li><p>
Monitor and optimize cloud infrastructure performance, cost, and efficiency.</p></li></ul><p><b><br>
Security and Compliance:</b></p><ul><li><p><br>
Establish and enforce security measures to protect cloud resources and data, including identity and access management, encryption, and compliance controls.</p></li><li><p>
Stay updated on industry security trends and vulnerabilities to proactively address potential risks.</p></li></ul><p><b><br>
Team Development:</b></p><ul><li><p><br>
Build and nurture a high-performing cloud infrastructure team through hiring, training, and skill development.</p></li><li><p>
Foster a collaborative and innovative work environment that encourages knowledge sharing and continuous improvement.</p></li></ul><p><b><br>
Vendor Management:</b></p><ul><li><p><br>
Collaborate with cloud service providers and vendors to negotiate contracts, manage relationships, and stay informed about updates and new offerings.</p></li></ul><p><b><br>
Budget and Cost Management:</b></p><ul><li><p><br>
Develop and manage budgets for cloud infrastructure projects, operations, and resources.</p></li><li><p>
Optimize cloud spending by implementing cost-effective solutions and monitoring usage patterns.</p></li></ul><p><b><br>
Documentation and Reporting:</b></p><ul><li><p><br>
Maintain comprehensive documentation of cloud architecture, processes, and procedures.</p></li><li><p>
Generate regular reports for leadership, highlighting key performance metrics and initiatives.</p></li></ul></div>
<div><p>
Qualifications and Skills:
</p></div><div><ul><li><p>Bachelor's or Master's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).</p></li><li><p>
Proven experience in designing, implementing, and managing cloud infrastructure solutions in a leadership role.</p></li><li><p>
Deep understanding of cloud platforms such as AWS, Azure, or Google Cloud, including services, networking, security, and automation.</p></li><li><p>
Strong architectural skills with the ability to translate business requirements into scalable and secure cloud solutions.</p></li><li><p>
Experience with infrastructure-as-code (IAC) tools like Terraform, CloudFormation, or Ansible.</p></li><li><p>
Excellent leadership, communication, and interpersonal skills.</p></li><li><p>
Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect) are a plus.</p></li><li><p>
Familiarity with DevOps practices and CI/CD pipelines is desirable.</p></li></ul></div>
<div><p>
What We Offer:
</p></div><div><ul><li><p>Full Benefits Package - medical, dental and vision coverage with HSA option</p></li><li><p>
Healthcare FSA and Dependent Care FSA</p></li><li><p>
Company-paid Life Insurance</p></li><li><p>
Company-paid Long-Term Disability</p></li><li><p>
Paid Holidays and generous Paid-Time Off</p></li><li><p>
Stock Options</p></li><li><p>
401k Retirement Plan</p></li><li><p>
Short Term Disability, Critical Illness and Accident Insurance</p></li><li><p>
Wellness Programs including Employee Assistance Program</p></li><li><p>
Annual Cash Bonus and more!</p></li></ul></div>
<div><p>
Apply:
</p></div><div><p>Interested candidates can send their resume to Finzly at careers@finzly.com</p></div></div>

Director of Infrastructure

Moody's

<div><p>At Moody's, we unite the brightest minds to turn today&rsquo;s risks into tomorrow&rsquo;s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are&mdash;with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody&rsquo;s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we&rsquo;re advancing AI to move from insight to action&mdash;enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.</p><p>
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.</p><div><b>
Skills and competencies</b><br>
<ul><li>Strong expertise in AWS services and proficiency with infrastructure-as-code tools.</li><li>Solid familiarity with CI/CD pipelines, containerization, and orchestration technologies.</li><li>In-depth knowledge of ML/AI infrastructure and adherence to security best practices.</li><li>Proven track record of managing teams and delivering complex technical projects.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>7+ years of experience in deploying and managing large-scale machine learning and generative AI applications.</li><li>Experience with Microsoft Azure services.</li></ul></div><div><b>
Education</b><br>
<ul><li>Bachelor&rsquo;s or master&rsquo;s degree in computer science, engineering, or a related field.</li><li>AWS certifications (e.g., AWS Certified Solutions Architect &ndash; Professional, AWS Certified Machine Learning &ndash; Specialty).</li></ul></div><div><b>
Roles and responsibilities</b><br>
To strengthen our team, we seek an experienced manager to lead and oversee our teams of MLOps and cloud system engineers. This role is crucial in ensuring the seamless integration and operation of our AI and cloud infrastructure.<br>
<ul><li>Lead and manage a team of MLOps engineers and cloud system engineers, ensuring alignment with strategic AI initiatives.</li><li>Oversee the design and implementation of secure, scalable, and cost-efficient cloud and ML infrastructure on AWS.</li><li>Collaborate with data scientists and engineers to optimize model deployment, monitoring, and lifecycle management.</li><li>Develop and enforce best practices for infrastructure provisioning, model deployment, and security compliance.</li><li>Drive continuous improvement in operational processes, leveraging automation and infrastructure-as-code tools.</li><li>Optimize the costs of our cloud resources while ensuring the optimal performance of our AI solutions.</li><li>Foster a culture of teamwork, openness, and innovation within and across teams.</li><li>Mentor and develop team members, promoting professional growth and skill enhancement.</li></ul></div><p><b>
About the team</b><br>
Moody&rsquo;s Ratings&rsquo; AI Analytics group develops advanced machine learning (ML) and generative AI solutions for high-profile data science initiatives. The successful candidate will guide teams in building robust, scalable, and secure solutions on AWS.The successful candidate will strive to meet Moody&rsquo;s values: openness, diversity, inclusivity, respect, and a willingness to learn.</p><p>
Moody&rsquo;s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.<br>
<br>
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody&rsquo;s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.</p></div>

AVP-MLOps Engineer

Oracle

<div><p>Oracle Cloud Infrastructure is the foundation for Oracle&rsquo;s next-generation cloud services&mdash;built to deliver unmatched security, performance, and cost efficiency for enterprise workloads and emerging technologies. Our mission is to empower innovation at scale by providing the most trusted infrastructure for AI, data, labeling and modern applications.
</p><p>The <b>AI Platform, Services &amp; Solutions </b>organization is at the forefront of Oracle&rsquo;s bold vision for generative AI and large-scale machine learning. We are building the core capabilities that enable enterprises to adopt and operationalize AI seamlessly &mdash; from data management to model training, tuning, and deployment.
</p><p>As a <b>Senior Manager of Software Development </b>, you will lead a talented engineering team to accelerate Oracle&rsquo;s AI transformation. You will drive the evolution of <b>AI Studio and Data Management </b>, aligning it with Oracle&rsquo;s strategic AI priorities. Your team will build and operate end-to-end model lifecycle capabilities &mdash; including data preparation, training, fine-tuning, and serving &mdash; powering both internal and customer-facing AI solutions across OCI.
</p><p>This is a <b>high-visibility leadership role </b>, offering the opportunity to shape Oracle&rsquo;s next-generation AI platform while collaborating with world-class engineers, architects, and product leaders across the company.</p></div>
<br><div><b>Key Responsibilities
</b><ul><li>Lead, mentor, and grow a high-performing team of 12&ndash;14 software engineers (IC4s and IC5s), fostering a culture of technical excellence, accountability, and innovation.
</li><li>Define and drive the technical direction and execution strategy for <b>AI Studio, Labeling </b>and <b>Data Management </b>initiatives within OCI.
</li><li>Architect and deliver <b>scalable, secure, and reliable systems </b>to support enterprise-grade AI and ML workloads.
</li><li>Design and operate <b>end-to-end model lifecycle services </b>&mdash; including data preparation, training, fine-tuning, evaluation, and high-performance model serving.
</li><li>Collaborate closely with <b>science, product, research, and infrastructure </b>teams to optimize AI workloads for performance, cost efficiency, and reliability.
</li><li>Partner with cross-functional leaders across OCI and Oracle&rsquo;s product teams to integrate cutting-edge AI capabilities into core products and platforms.
</li><li>Ensure strong <b>security, observability, and operational excellence </b>across all components of the AI platform.
</li><li>Drive <b>strategic architecture decisions and investments </b>aligned with Oracle&rsquo;s long-term AI vision.
</li><li>Set clear goals and expectations for performance, enabling team members to grow through coaching, feedback, and career development.
</li><li>Stay current with <b>emerging technologies </b>and industry best practices to continuously enhance platform capabilities and innovation velocity.
</li></ul><b>Basic Qualifications
</b><ul><li>3+ years of experience managing software development teams in enterprise environments.
</li><li>7+ years of hands-on experience in application development, including 2+ years in <b>large-scale distributed systems </b>, <b>web services </b>, or <b>cloud infrastructure </b>.
</li><li>Strong programming proficiency in <b>Python </b>and <b>Java </b>.
</li><li>Bachelor&rsquo;s degree in <b>Computer Science </b>, <b>Engineering </b>, or a related technical field.
</li></ul><b>Preferred Qualifications
</b><ul><li>Proven experience leading teams in <b>cloud </b>or <b>AI/ML </b>domains.
</li><li>Deep technical expertise in <b>cloud-native infrastructure </b>, <b>distributed systems </b>, and <b>machine learning platforms </b>.
</li><li>Demonstrated success delivering <b>complex, high-scale systems </b>to production.
</li><li>Exceptional <b>leadership, communication, and collaboration </b>skills across organizational boundaries.
</li><li>Passion for building products that empower developers, data scientists, and enterprises to leverage AI at scale.
</li></ul><p><b>Why Join Us
</b><br>
You&rsquo;ll be part of a global initiative at the heart of Oracle&rsquo;s AI-first strategy &mdash; shaping the future of enterprise AI. You&rsquo;ll work with exceptional talent, tackle complex technical challenges, and make an impact that reaches millions of users worldwide.</p></div>

Software Development Snr Manager

Anoud Technologies LLC

<div>
 <p>
  About Us:
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Anoud Tech
  </strong>
  is a leading MENA-based global InsurTech company and was founded by Qatar Insurance Group in partnership with Swiss Re. Anoud Tech is facilitating the insurance industry&rsquo;s adoption of new technologies to modify operational processes, cultures, and customer experiences to meet rapidly changing business requirements for the new digital age. In Anoud Tech, insurers have a trustworthy technology partner with an unrivalled understanding of the functional and technical requirements of the industry within a rapidly evolving marketplace.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key responsibilities and Skills
  </strong>
  :
 </p>
 <ul>
  <li>
   Oversee the design, implementation, and maintenance of company IT infrastructure including on-premises data centers and cloud platforms especially with Oracle Cloud Infrastructure (OCI)
  </li>
  <li>
   Manage and maintain the company&rsquo;s IT infrastructure, including networks, security, and databases such as Oracle DB, Oracle WebLogic, MongoDB, and Jasper reporting software.
  </li>
  <li>
   Oversee deployment and optimization of enterprise-grade HR hardware, storage, SPARC hardware.
  </li>
  <li>
   Ensure high availability, scalability, and security of client hosted managed datacenter services.
  </li>
  <li>
   Collaborate with software development teams to understand deployment architecture requirements and provide infrastructure support.
  </li>
  <li>
   Analyze existing architecture and recommend improvements to enhance performance, reliability, and cost-efficiency.
  </li>
  <li>
   Lead network design and security initiatives to protect company assets and client data.
  </li>
  <li>
   Handle configuration, monitoring, and troubleshooting of database environments with emphasis on Oracle and NoSQL databases.
  </li>
  <li>
   Manage cloud migrations, hybrid infrastructure, and disaster recovery planning within OCI and other cloud platforms.
  </li>
  <li>
   Interface regularly with clients to understand needs, manage expectations, and provide managed infrastructure solutions.
  </li>
  <li>
   Supervise and mentor technical teams to deliver seamless infrastructure and hosting services.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education and Experience:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Information Technology (IT)/Computer Science/Information Systems/Cybersecurity or related
  </li>
  <li>
   15 to 20 years&rsquo; experience in offering Managed IT services to the clients, preferably working with Software development companies
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Competencies
  </strong>
  :
 </p>
 <ul>
  <li>
   Excellent leadership and team management skills
  </li>
  <li>
   Strong problem-solving and analytical abilities
  </li>
  <li>
   Good communication skills, able to liaise between technical teams and clients
  </li>
  <li>
   Familiarity with ITIL, cybersecurity frameworks, and compliance standards
  </li>
  <li>
   Project management skills and ability to manage multiple priorities
  </li>
 </ul>
 <p>
 </p>
</div>


Infrastructure and Security Manager

Apollo Information Systems

<div><p><b>About Apollo</b></p>
<p>
Apollo Information Systems operates through two related but distinct businesses: Apollo, a cybersecurity services company and value-added reseller (VAR), and iCOUNTER, a predictive cyber risk intelligence business. We are a dynamic and fast-growing company that recently secured a series A investment, led by Syn Ventures, for our expansion.</p><br>
<p></p>
<p>
Apollo works with clients to cost effectively elevate their cybersecurity posture. We offer comprehensive cybersecurity capabilities across three pillars: Plan (assessments, strategy, vCISO services), Build (implementation, architecture, training), and Run (24/7 SOC operations, managed detection and response, our Apollo Unified Cyber Platform, and more). Our primary markets include state agencies, counties, large cities, and higher education institutions, with a growing</p><br>
<p><b>
Our Culture</b></p>
<p>
We are growing rapidly and have significant expansion plans and growth capital. We foster a collaborative environment where deep cybersecurity expertise meets business acumen, enabling our professionals to solve complex security challenges while building lasting client partnerships. We pride ourselves on our integrity and ethics. You&rsquo;ll find smart, professional, mission-driven, hardworking, genuinely kind and good colleagues here.</p><br>
<p></p>
<p>
We primarily work remotely but have hubs in Denver and Dallas.</p><br>
<p><b>
Position </b><b>Overview</b><b>:</b></p>
<p>
Apollo is seeking a Technical Operations Manager to lead the architecture, integration, and management of all technology platforms that enable our internal operations and customer service delivery. This role is responsible for the complete technology ecosystem&mdash;spanning infrastructure, applications, and service platforms &mdash;and for ensuring that Apollo&rsquo;s Professional Services (PS) and Managed Security Services (MSSP) technologies operate seamlessly and deliver excellence every time.</p><p></p><p><br>
The Technical Operations Manager is both an Operational strategist (70%) and a hands-on I.T. Manager (30%). Someone who understands complex systems, drives unification across tools, and ensures every platform contributes to an efficient, reliable, and consistent customer experience.</p><p></p><p><b><br>
Key Responsibilities</b><b>:</b></p>
<ul>
<li>Oversee and maintain all core IT systems including Microsoft 365, Entra ID, Azure, and AWS environments.</li>
</ul><ul><li>Manage security, performance, scalability, and integration across Apollo&rsquo;s operational and service delivery platforms.</li>
</ul><ul><li>Define and maintain architecture standards ensuring high availability, security, and efficiency across all systems.</li>
<li>Develop automation and integration strategies to unify disparate systems into a single, cohesive service delivery platform.</li>
<li>Own and manage all technologies that power Apollo&rsquo;s PS and MSSP services, including:</li>
</ul><ul><li><div><ul><li>Security and Service Platforms: Guardz, Stellar Cyber, Horizon3ai, Command Zero, Orca, Auvik, Cytex, Tenable, Sevco, RunZero, Blindspot (Setup and Event), Duo, Exabeam, Exabeam TOG, SentinelOne, Ping Castle, Phishing Box, Kape, SpyCloud, and V3 Security (Minerva).</li>
</ul></div></li></ul><ul><li>Overhead and Enablement Tools:</li>
</ul><ul><li><div><ul><li>Pager Duty, Apollo Answering System, Jira, Pluralsight, Cybrary, SendGrid, Cloud Coach, and Service Cloud.</li>
</ul></div></li></ul><ul><li>Centralizing and integrating toolsets to streamline visibility, response, and analytics across service lines.</li>
<li>Managing vendor relationships, licensing, renewals, and optimization across all tools.</li>
<li>Collaborating with security, engineering, and delivery teams to align tool capabilities with operational requirements.</li>
<li>Lead end-user support, help desk operations, and device management for all Apollo personnel.</li>
<li>Work with Apollo SOC to ensure reliable and secure endpoint management, identity management, and remote support operations.</li>
<li>Maintain business continuity through robust backup, recovery, and redundancy strategies.</li>
<li>Design and implement workflows that unify data and process flow across all systems and platforms.</li>
<li>Partner with service delivery leaders to translate operational needs into platform solutions.</li>
<li>Define standards, policies, and documentation for system management, configuration, and change control.</li>
<li>Ensure alignment with compliance requirements (including CJIS, SOC 2).</li>
</ul><ul><li>Champion a culture of operational excellence, collaboration, and innovation.</li></ul><br>
<p></p>
<p><b>
Qualifications</b></p>
<p>
Required</p>
<ul>
<li>7+ years of experience managing IT operations, cloud infrastructure, and platform integration.</li>
</ul><ul><li>Deep hands-on expertise in M365, Entra ID, Azure, and AWS ecosystems.</li>
</ul><ul><li>Proven experience managing complex environments across multiple cybersecurity and IT platforms.</li>
</ul><ul><li>Strong understanding of MSSP or professional services delivery operations.</li>
</ul><ul><li>Experience with automation, APIs, and workflow integrations (e.g., Power Automate, Service Cloud, Jira).</li>
</ul><ul><li>Excellent leadership, communication, and problem-solving skills.</li>
</ul><ul><li>Strong vendor management, budgeting, and technical project management capabilities.</li></ul><br>
<p></p>
<p><b>
Expectations</b><b>:</b></p>
<p>
By 3 months</p>
<ul>
<li>Be familiar with tech stack and own IT support and provisioning</li>
</ul><ul><li>Make recommendations to cross functional teams and begin to implement automations and change management</li>
</ul>
<p>Within 6 months</p>
<ul>
<li>Provide Reliable, efficient, and secure infrastructure that supports every team member.</li>
</ul><ul><li>Measurable improvement in delivery efficiency, service visibility, and customer experience.</li>
</ul><ul><li>Have a deep understand of environment and continue to make improvements to systems</li>
</ul>
<p>At 1 year</p>
<ul>
<li>Assist with Unified service delivery platform with seamless integration across PS and MSSP tools.</li>
</ul><ul><li>Responsible for development and implementation of company wide AI strategy and policy</li>
</ul><ul><li>Ensure consistent, predictable operations that enable Apollo to deliver with excellence 100% of the time.</li></ul><br>
<p></p>
<p><b>
Company Values</b></p>
<p>
We have created a fantastic corporate culture &ndash; our values drive our behaviors. Here are the expectations:</p><br>
<ul>
<li>Passion for cybersecurity and a commitment to maintaining the highest standards of security.</li>
</ul><ul><li>Eagerness to learn and stay current with evolving cybersecurity trends.</li>
</ul><ul><li>Strong attention to detail and the ability to work under pressure.</li>
</ul><ul><li>Ability to work collaboratively in a fast-paced, team-oriented environment.</li>
</ul><ul><li>Integrity is paramount; honesty is a core value at Apollo.</li></ul><br>
<p></p>
<p>
Apollo/iCOUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Apollo/iCOUNTER provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans&rsquo; Readjustment Assistance Act.</p></div><p></p>

IT Operations Manager

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