cloud network engineer

Openkyber

<div>Hi Greetings from OpenKyber! We are seeking an experienced Genesys Cloud Contact Center Engineer (SME/Tier IV) to design, implement, support, and optimize enterprise contact center solutions built on Genesys Cloud CX. This role involves advanced troubleshooting, system integration, automation, and collaboration with cross-functional teams to ensure high availability and performance of contact center services.
Position Title: Genesys Cloud Contact Center Engineer SME/Tier IV
Location: Remote (US Region Only, Eastern Time)
Duration: 12 Month Contract with possible renewal
Tax: W2, 1099
Job Description Key Responsibilities
<ul><li>Design, configure, and maintain contact center solutions within Genesys Cloud CX.</li>
<li>Manage call flows, Architect flows, routing, queues, and user provisioning.</li>
<li>Implement IVR solutions, ACD strategies, and omnichannel capabilities (voice, chat, email, messaging).</li>
<li>Act as the escalation point for complex production issues.</li>
<li>Perform root cause analysis and implement permanent fixes.</li>
<li>Monitor system performance, availability, and reliability.</li>
<li>Develop and maintain integrations using REST APIs and web services.</li>
<li>Work with tools like Salesforce, ServiceNow, or other CRMs.</li>
<li>Automate workflows using scripting (Python, JavaScript).</li>
<li>Integrate third-party systems (WFM, speech analytics, bots).</li>
<li>Configure SIP trunks, telephony carriers, and BYOC deployments.</li>
<li>Work with cloud platforms such as Amazon Web Services or Microsoft Azure.</li>
<li>Ensure secure and scalable architecture.</li>
<li>Implement CI/CD pipelines for contact center configurations.</li>
<li>Use version control tools (e.g., Git).</li>
<li>Automate deployment and configuration management.</li>
<li>Ensure adherence to security standards and compliance requirements.</li>
<li>Implement role-based access control and data protection policies.</li>
<li>Create and maintain technical documentation and runbooks.</li>
<li>Collaborate with architects, developers, QA, and business stakeholders.</li>
<li>Provide mentorship to Tier I/II engineers.</li>
</ul>Required Skills &amp; Qualifications
<ul><li>Strong hands-on experience with Genesys Cloud CX.</li>
<li>Expertise in IVR design, call routing, and Architect flows.</li>
<li>Experience with APIs, webhooks, and integrations.</li>
<li>Knowledge of SIP, VoIP, and telephony protocols.</li>
<li>Familiarity with cloud environments (AWS/Azure).</li>
<li>Scripting/programming (Python, JavaScript, or similar).</li>
<li>5+ years in contact center technologies.</li>
<li>3+ years specifically with Genesys Cloud or similar platforms.</li>
<li>Preferred certifications: Genesys Cloud CX certifications, Cloud certifications (AWS/Azure).</li>
</ul>Soft Skills
<ul><li>Strong analytical and problem-solving skills.</li>
<li>Excellent communication and stakeholder management.</li>
<li>Ability to work in a fast-paced, 24/7 support environment.</li>
<li>Leadership and mentoring capability.</li>
</ul>Nice-to-Have
<ul><li>Experience with Workforce Management (WFM) tools.</li>
<li>Knowledge of AI bots and conversational platforms.</li>
<li>Exposure to speech analytics and reporting tools.</li>
</ul>For applications and inquiries, contact: hirings@openkyber.com</div>

Google Cloud Network Engineer

Wanclouds Inc.

<div>
 
 
 Job Overview:
 
 
 
 
 We are seeking a
 
 
 Cloud Network &amp; Security Engineer
 
 
 with 3-4 years of experience to serve as a Subject Matter Expert (SME) for cloud-native and hybrid infrastructure deployments. This is a purely hands-on role focused on the design, configuration, and validation of cloud network landing zones. You will be responsible for bridging the gap between legacy on-premises environments and modern VPC architectures.
 
 
 
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 
 &nbsp;Act as the primary technical point of contact for Cloud Networking, Firewalls, and Perimeter Security.
 
 </li>
 <li>
 
 Design and implement network architectures, including
 
 
 VPCs, Subnets, ACLs, and Security Groups
 
 
 .
 
 </li>
 <li>
 
 Deploy and configure perimeter defenses (
 
 
 vSRX, FortiGate, VRA5600
 
 
 ) and load balancing solutions (
 
 
 ALB/NLB, NetScaler, F5
 
 
 ).
 
 </li>
 <li>
 
 Assist customers in performing end-to-end traffic flow validation to ensure connectivity, security, and performance post-migration.
 
 </li>
 <li>
 
 Apply industry-standard frameworks to ensure scalable, resilient, and highly available cloud architectures.
 
 </li>
 </ul>
 
 
 Technical Profile
 
 
 <ul>
 <li>
 
 3-4
 
 
 years of dedicated experience in Network Engineering or Cloud Security.
 
 </li>
 <li>
 
 Proficiency in
 
 
 Juniper vSRX
 
 
 and
 
 
 Fortinet
 
 
 (both CLI and GUI). Must understand vendor-specific
 
 
 Order of Operations
 
 
 (Packet Flow) for troubleshooting.
 
 </li>
 <li>
 
 Hands-on experience in connectivity management, including
 
 
 BGP, GRE, IPsec VPNs, and Direct Link/Direct Connect
 
 
 .
 
 </li>
 <li>
 
 Direct experience configuring
 
 
 Cloud-Native Load Balancers (ALB/NLB)
 
 
 alongside third-party appliances like
 
 
 Citrix NetScaler
 
 
 and
 
 
 F5
 
 
 .
 
 </li>
 <li>
 
 Solid understanding of
 
 
 VMware NSX (T/V)
 
 
 components, including logical switching and distributed firewalls, to facilitate smooth migrations.
 
 </li>
 <li>
 
 Proven ability to translate business requirements into technical VPC designs.
 
 </li>
 </ul>
 
 
 Professional Attributes
 
 
 <ul>
 <li>
 
 Collaborate with cross-functional teams in complex integration issues.
 
 </li>
 <li>
 
 Translates complex technical networking concepts into clear updates for stakeholders and customers.
 
 </li>
 <li>
 
 Takes full responsibility for tasks from initial design through to final customer validation and documentation.
 
 </li>
 </ul>
 
 
 Qualifications &amp; Certifications
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related engineering field.
 
 </li>
 <li>
 
 Preferred Certifications:&nbsp;
 
 
 Juniper:
 
 
 JNCIA-SEC / JNCIS-SEC or JNCIP-ENT,
 
 
 Cisco:
 
 
 CCNA / CCNP (Enterprise or Security).
 
 </li>
 <li>
 
 Cloud/Other
 
 
 :
 
 
 Fortinet NSE 4, AWS Certified Advanced Networking, or IBM Cloud Professional Network Engineer.
 
 </li>
 </ul>
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Opportunity to work with international clients, broadening experience across diverse industries and cutting-edge technologies.
 </li>
 <li>
 Be part of a positive and flexible team culture that fosters collaboration, innovation, and mutual respect.
 </li>
 <li>
 Advance your career by engaging in complex multi-vendor and multi-cloud environments, refining your skills and deepening your expertise.
 </li>
 <li>
 Market Competitive salary
 </li>
 <li>
 Comprehensive healthcare plans IPD &amp; OPD (for Employee, Spouse, Children &amp; Parents)
 </li>
 <li>
 Life insurance (Natural Death, Accidental Death)
 </li>
 <li>
 Permanent &amp; Temporary Disability Insurance (Natural &amp; Accidental)
 </li>
 <li>
 Paid Time Off (PTO)
 </li>
 <li>
 Employees&rsquo; Old Age Benefits (EOBI)
 </li>
 <li>
 Official Accommodation for out station staff
 </li>
 <li>
 Official Lunch
 </li>
 <li>
 Flexible working hours
 </li>
 </ul>
</div>

Cloud Network & Security Engineer

LN Technologies

The Senior Cloud &amp; Network Engineer is responsible for providing technical support, maintaining IT infrastructure, and ensuring smooth day-to-day IT operations. This role supports hardware, software, network environments, and assists with cloud services while ensuring compliance with security standards and documentation practices.Key Responsibilities1. Technical Support &amp; IT Operations<ul><li>Provide technical support for hardware, software, and network-related issues</li><li>Install, configure, and maintain desktops, laptops, printers, and IT peripherals</li><li>Troubleshoot operating system and application issues (Windows, macOS, Office 365)</li><li>Respond to helpdesk requests and ensure timely issue resolution</li><li>Maintain system performance and availability</li></ul>2. Network Support &amp; Infrastructure<ul><li>Assist in maintaining network infrastructure including LAN/WAN connectivity</li><li>Troubleshoot network connectivity and performance issues</li><li>Support configuration of switches, routers, and wireless access points</li><li>Assist in monitoring network availability and reliability</li></ul>3. Application &amp; Database Support<ul><li>Deploy and support local web applications</li><li>Assist in maintaining database environments</li><li>Support application troubleshooting and basic configuration</li><li>Coordinate with development teams for application deployment</li></ul>4. Cloud Support (AWS &amp; Azure)<ul><li>Provide basic support for AWS and Azure services (EC2, S3, Azure VM, Azure SQL)</li><li>Assist with cloud resource monitoring and management</li><li>Support cloud-based application deployments</li><li>Maintain awareness of cloud concepts (IaaS, PaaS, SaaS)</li></ul>5. Security &amp; ISO 27001 Compliance<ul><li>Assist in ISO 27001 documentation and audit preparation</li><li>Follow secure IT practices and enforce security policies</li><li>Support patch management and system updates</li><li>Assist in implementing security controls and access management</li></ul>6. IT Asset &amp; Vendor Management<ul><li>Manage IT inventory and asset tracking</li><li>Coordinate with vendors for procurement and technical support</li><li>Maintain asset lifecycle documentation</li><li>Ensure proper allocation and maintenance of IT equipment</li></ul>7. Documentation &amp; User Training<ul><li>Maintain IT documentation and configuration records</li><li>Create user guides and knowledge base articles</li><li>Train staff on secure IT practices and IT usage policies</li><li>Document troubleshooting steps and procedures</li><li>8. Department Coordination &amp; Leadership</li><li>Coordinate IT activities across departments</li><li>Act as primary point of contact for internal IT support requests</li><li>Assist in planning IT requirements for departments</li><li>Provide guidance and support to junior IT staff (if applicable)</li><li>Ensure smooth communication between technical teams and business users</li></ul>Required Qualifications<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>7+ years of experience in IT support or helpdesk environment</li><li>Basic knowledge of AWS/Azure and cloud computing concepts</li><li>Familiarity with Windows, macOS, Office 365, and networking fundamentals</li><li>Strong troubleshooting, communication, and documentation skills</li></ul>Preferred Qualifications<ul><li>Knowledge of ISO 27001 standards</li><li>Understanding of cloud cost estimation tools</li><li>Experience with system backups and patch management</li><li>Exposure to IT asset management tools and practices</li></ul>Key Performance Indicators (KPIs)<ul><li>Average response and resolution time for IT support requests</li><li>System and network uptime percentage</li><li>Accuracy of IT asset inventory and documentation</li><li>Successful completion of ISO 27001 audit support tasks</li><li>User satisfaction with IT support services</li></ul>Job Type: Full-timePay: Up to Rs200,000.00 per monthApplication Question(s):<ul><li>What is your current gross salary?</li><li>What is your expected gross salary?</li></ul><ul><li>How soon you can join us?</li></ul>Work Location: In person

Sr. Cloud and Network Engineer

ZainTECH

<div>
 The Senior Network Engineer (L3) role at ZainTECH focuses on managing and optimizing cloud and network infrastructure across the MENA region. It is a hands-on, shift-based position in a multi-tenant environment, requiring strong technical expertise and a customer-focused approach.
 
 
 The engineer acts as a key escalation point for complex network issues, ensuring high availability, performance, and security. They also collaborate with teams to improve services, share knowledge, and deliver reliable network solutions to enterprise customers.
 
 
 Responsibilities:
 
 
 Network Operations &amp; Support
 
 
 <ul>
 <li>
 Troubleshoot, diagnose, and resolve customer incidents and change requests across network and security environments
 </li>
 <li>
 Operate within a shift-based support model to ensure continuous service availability
 </li>
 <li>
 Maintain high standards of ticket management with accurate updates and SLA adherence
 </li>
 <li>
 Provide clear, timely communication to customers and internal stakeholders
 
 
 </li>
 </ul>
 Technician Escalation &amp; Expertise
 
 
 <ul>
 <li>
 Act as the L3 escalation point for complex network issues, supporting L1 and L2 engineers
 </li>
 <li>
 Provide technical guidance to resolve advanced networking and security challenges
 </li>
 <li>
 Manage and follow up on vendor support cases (TAC) to ensure timely resolution
 </li>
 <li>
 Support implementation activities including upgrades, patches, and configuration changes
 
 
 </li>
 </ul>
 Network Security &amp; Infrastructure Management
 
 
 <ul>
 <li>
 Manage and troubleshoot firewall platforms (FortiGate, Cisco ASA, Palo Alto)
 </li>
 <li>
 Support and optimize VPN solutions (SSL VPN, IPSec, MFA/2FA)
 </li>
 <li>
 Configure and maintain Web Application Firewalls (WAF) and load balancers (Kemp, FortiADC)
 </li>
 <li>
 Perform firewall rule reviews, security audits, and policy optimization
 
 
 </li>
 </ul>
 Cloud &amp; Network Technologies
 
 
 <ul>
 <li>
 Support networking within public cloud environments (Azure preferred)
 </li>
 <li>
 Troubleshoot hybrid connectivity between cloud and on-premise environments
 </li>
 <li>
 Apply strong understanding of network protocols, OSI model, and packet flow analysis
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5-8+ years of experience in network engineering or managed services environments
 </li>
 <li>
 Proven experience in L3 support and escalation handling
 </li>
 <li>
 Strong hands-on experience in network security and infrastructure support
 </li>
 <li>
 CCNP (minimum requirement)
 </li>
 <li>
 Firewall vendor certifications (Fortinet, Palo Alto, etc.) are desirable
 </li>
 <li>
 Public cloud certifications (Azure preferred) are an advantage
 </li>
 </ul>
</div>

Senior Network Engineer

ZAIN KUWAIT

Zain Kuwait provides mobile, broadband, and digital communication services across the countryA Cloud Networking Engineer designs, builds, and manages network infrastructure in cloud environments (like AWS, Azure, Google Cloud).Key ResponsibilitiesCloud Network Design &amp; DeploymentDesign and implement cloud-based networks (VPCs, subnets, routing)Configure load balancers, VPNs, and gatewaysEnsure scalable and high-performance cloud architectureNetwork Monitoring &amp; OptimizationMonitor network traffic, latency, and uptimeIdentify bottlenecks and improve performanceOptimize cost and resource usage in cloud environmentsSecurity &amp; ComplianceImplement firewalls, encryption, and access controlsProtect against cyber threats and data breachesEnsure compliance with security standardsTroubleshooting &amp; SupportDiagnose connectivity issues and outagesMaintain high availability of servicesWork with DevOps, system admins, and developersAutomation &amp; IntegrationUse tools like Terraform, Ansible, or scriptsAutomate deployments and network configurationsIntegrate cloud services with existing systemsOverall, the role focuses on ensuring secure, scalable, and reliable cloud networking systemsSkills &amp; RequirementsBachelor&rsquo;s degree in IT, Computer Science, or EngineeringStrong knowledge of:Networking (TCP/IP, DNS, routing, switching)Cloud platforms (AWS, Azure, Google Cloud)Security &amp; firewallsPay: From KD1,800.000 per monthWork Location: In person

Cloud Networking Engineer (Zain Kuwait)

<div>
 The Senior Network Engineer (L3) role at ZainTECH focuses on managing and optimizing cloud and network infrastructure across the MENA region. It is a hands-on, shift-based position in a multi-tenant environment, requiring strong technical expertise and a customer-focused approach.
 
 
 The engineer acts as a key escalation point for complex network issues, ensuring high availability, performance, and security. They also collaborate with teams to improve services, share knowledge, and deliver reliable network solutions to enterprise customers.
 
 
 Responsibilities:
 
 
 Network Operations &amp; Support
 
 
 <ul>
 <li>
 Troubleshoot, diagnose, and resolve customer incidents and change requests across network and security environments
 </li>
 <li>
 Operate within a shift-based support model to ensure continuous service availability
 </li>
 <li>
 Maintain high standards of ticket management with accurate updates and SLA adherence
 </li>
 <li>
 Provide clear, timely communication to customers and internal stakeholders
 
 
 </li>
 </ul>
 Technician Escalation &amp; Expertise
 
 
 <ul>
 <li>
 Act as the L3 escalation point for complex network issues, supporting L1 and L2 engineers
 </li>
 <li>
 Provide technical guidance to resolve advanced networking and security challenges
 </li>
 <li>
 Manage and follow up on vendor support cases (TAC) to ensure timely resolution
 </li>
 <li>
 Support implementation activities including upgrades, patches, and configuration changes
 
 
 </li>
 </ul>
 Network Security &amp; Infrastructure Management
 
 
 <ul>
 <li>
 Manage and troubleshoot firewall platforms (FortiGate, Cisco ASA, Palo Alto)
 </li>
 <li>
 Support and optimize VPN solutions (SSL VPN, IPSec, MFA/2FA)
 </li>
 <li>
 Configure and maintain Web Application Firewalls (WAF) and load balancers (Kemp, FortiADC)
 </li>
 <li>
 Perform firewall rule reviews, security audits, and policy optimization
 
 
 </li>
 </ul>
 Cloud &amp; Network Technologies
 
 
 <ul>
 <li>
 Support networking within public cloud environments (Azure preferred)
 </li>
 <li>
 Troubleshoot hybrid connectivity between cloud and on-premise environments
 </li>
 <li>
 Apply strong understanding of network protocols, OSI model, and packet flow analysis
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5&ndash;8+ years of experience in network engineering or managed services environments
 </li>
 <li>
 Proven experience in L3 support and escalation handling
 </li>
 <li>
 Strong hands-on experience in network security and infrastructure support
 </li>
 <li>
 CCNP (minimum requirement)
 </li>
 <li>
 Firewall vendor certifications (Fortinet, Palo Alto, etc.) are desirable
 </li>
 <li>
 Public cloud certifications (Azure preferred) are an advantage
 </li>
 </ul>
</div>

ZainTech

<div>The Senior Network Engineer (L3) role at ZainTECH focuses on managing and optimizing cloud and network infrastructure across the MENA region. It is a hands-on, shift-based position in a multi-tenant environment, requiring strong technical expertise and a customer-focused approach.
The engineer acts as a key escalation point for complex network issues, ensuring high availability, performance, and security. They also collaborate with teams to improve services, share knowledge, and deliver reliable network solutions to enterprise customers.
Responsibilities:
Network Operations &amp; Support<ul><li>
Troubleshoot, diagnose, and resolve customer incidents and change requests across network and security environments
</li><li>Operate within a shift-based support model to ensure continuous service availability
</li><li>Maintain high standards of ticket management with accurate updates and SLA adherence
</li><li>Provide clear, timely communication to customers and internal stakeholders</li></ul>
Technician Escalation &amp; Expertise<ul><li>
Act as the L3 escalation point for complex network issues, supporting L1 and L2 engineers
</li><li>Provide technical guidance to resolve advanced networking and security challenges
</li><li>Manage and follow up on vendor support cases (TAC) to ensure timely resolution
</li><li>Support implementation activities including upgrades, patches, and configuration changes</li></ul>
Network Security &amp; Infrastructure Management
<ul><li>Manage and troubleshoot firewall platforms (FortiGate, Cisco ASA, Palo Alto)
</li><li>Support and optimize VPN solutions (SSL VPN, IPSec, MFA/2FA)
</li><li>Configure and maintain Web Application Firewalls (WAF) and load balancers (Kemp, FortiADC)
</li><li>Perform firewall rule reviews, security audits, and policy optimization</li></ul>
Cloud &amp; Network Technologies
<ul><li>Support networking within public cloud environments (Azure preferred)
</li><li>Troubleshoot hybrid connectivity between cloud and on-premise environments
</li>Apply strong understanding of network protocols, OSI model, and packet flow analysis 
<li>
</li></ul> 
 
Requirements 
<ul><li>
5&ndash;8+ years of experience in network engineering or managed services environments</li><li>
Proven experience in L3 support and escalation handling</li><li>
Strong hands-on experience in network security and infrastructure support</li><li>
CCNP (minimum requirement)</li><li>
Firewall vendor certifications (Fortinet, Palo Alto, etc.) are desirable</li><li>
Public cloud certifications (Azure preferred) are an advantage</li></ul></div>

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