cloud product marketing manager

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Are you a tech-savvy storyteller who can translate complex cloud solutions into compelling customer value? At AWS, we're seeking a Product Marketing Manager who can shape the future of cloud threat detection and incident response.
 
 
As the world's leading cloud and AI provider with 200+ services, AWS needs strategic thinkers who can connect the dots across our vast portfolio. In this role, you'll work backwards from customer needs to influence product strategy across multiple domains - from security operations to cloud native application protection. 
 
We're looking for a unique blend of technologist and business strategist - someone who can dive deep into technical architecture while crafting portfolio-level value propositions that resonate with customers. You'll partner with product and GTM teams to identify our ideal customers, understand their priorities and use cases, shape our portfolio of offerings to address those use cases, and develop messaging that helps customers understand how AWS can transform their business. 
 
If you thrive at the intersection of technology and business strategy and want to impact how organizations around the world secure cloud computing and AI, this role is for you. 
 
Key job responsibilities 
<ul><li>Create and own positioning and messaging that clearly articulates value propositions to customers
</li></ul> 
<ul><li>Lead product launch strategies and associated plans, including naming, target audience definition, and marketing vehicles
</li></ul> 
<ul><li>Develop technical content including presentations, demonstrations, and reference architectures that educate customers on AWS offerings
</li></ul> 
<ul><li>Represent AWS as a technical evangelist in executive briefings, industry events, and analyst interactions
</li></ul> 
<ul><li>Drive field enablement strategies to support product launches, campaigns, and customer success</li></ul> 
<ul><li>Aligns with technical and business leaders on primary cloud and AI use cases for their specific ideal customer profiles; defines best practice architecture and services for each use case</li></ul> 
<ul><li>Partner with product management and GTM teams to develop strategy documents and guide AWS feature prioritization
</li></ul> 
<ul><li>Analyze and synthesize market data from multiple sources (including direct customer feedback) to identify key customer personas, use cases, and product opportunities, and shape our strategy to help customers adopt AWS for their highest priority needs</li></ul> 
About the team 
Diverse Experiences 
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying. 
 
Why AWS? 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. 
 
Mentorship &amp; Career Growth 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. 
 
Work/Life Balance 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree or equivalent in a technology field</li><li>Experience conveying complex technical concepts to both technical and business audiences</li><li>Knowledge of and experience with cloud infrastructure technologies</li><li>5+ years of direct experience working with customers on cloud technology adoption AND/OR 5+ years of direct experience working in cybersecurity, threat detection, security operations, or incident response.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience developing detailed go to market plans</li><li>Experience demonstrating strong analytical abilities and confidence in the use of data</li><li>Bachelor's degree, or MBA in management, business administration, economics, engineering, marketing</li><li>Track record of creating compelling technical demonstrations and reference architectures</li><li>Experience presenting to executive-level audiences and industry analysts</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, San Francisco - 130,500.00 - 176,000.00 USD annually 
USA, CA, Santa Clara - 130,500.00 - 176,000.00 USD annually 
USA, MA, Boston - 118,600.00 - 160,000.00 USD annually 
USA, VA, Arlington - 118,600.00 - 160,000.00 USD annually 
USA, WA, Seattle - 118,600.00 - 160,000.00 USD annually</div>

Product Marketing Manager - Tech, Security and Identity PMM

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Are you a tech-savvy storyteller who can translate complex AI and analytics solutions into compelling customer value? At AWS, we're seeking a Product Marketing Manager who can shape the future of business intelligence and generative AI. 
 
As part of the Amazon Quick team, you'll drive go-to-market strategy for our enterprise AI platform that combines generative AI-powered search, deep research, agents/automations, and business intelligence. In this role, you'll work backwards from customer needs to influence product strategy across AI chat, research agents, workflow automation, and analytics capabilities. 
 
We're looking for a unique blend of technologist and business strategist - someone who can dive deep into technical architecture while crafting portfolio-level value propositions that resonate with customers. You'll partner with product and GTM teams to identify our ideal customers, understand their priorities and use cases, shape our portfolio of offerings to address those use cases, synthesize market intelligence, and develop messaging that helps customers understand how Quick can transform their business. 
 
If you thrive at the intersection of technology and business strategy and want to impact how organizations around the world leverage generative AI and business intelligence, this role is for you. 
 
Key job responsibilities 
<ul><li>Partner with product management and GTM teams to develop portfolio-level strategy documents and guide Quick service prioritization
</li><li>Create and own positioning and messaging that clearly articulates value propositions to customers
</li><li>Analyze and synthesize market data from multiple sources (including direct customer feedback) to identify product opportunities and shape portfolio strategy
</li><li>Lead product launch strategies and associated plans, including naming, target audience definition, and marketing vehicles
</li><li>Develop technical content including presentations, demonstrations, and reference architectures that educate customers on Quick offerings
</li><li>Represent AWS as a technical evangelist in executive briefings, industry events, and analyst interactions
</li><li>Drive field enablement strategies to support product launches, campaigns, and customer success
</li><li>Align with technical and business leaders on primary AI and analytics use cases for their specific ideal customer profiles; define best practice architecture and services for each use case</li></ul> 
About the team 
About AWS 
Diverse Experiences 
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. 
 
Mentorship &amp; Career Growth 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.
</div><h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree in a relevant field or equivalent work experience</li><li>Experience conveying complex technical concepts to both technical and business audiences</li><li>3+ years of cloud architecture and solution implementation experience, or degree in advanced technology</li><li>5+ years of direct experience working with customers on cloud technology adoption AND/OR 5+ years of direct experience working in enterprise software or SaaS industry</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>MBA, or Master's degree</li><li>Experience presenting to both technical and non-technical executive audiences</li><li>Experience bringing technology products to market in a fast-paced environment</li><li>Experience with product-led growth strategies and self-service product adoption</li><li>Track record of creating compelling technical demonstrations and reference architectures</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, San Francisco - 130,500.00 - 176,000.00 USD annually 
USA, CA, Santa Clara - 130,500.00 - 176,000.00 USD annually 
USA, MA, Boston - 118,600.00 - 160,000.00 USD annually 
USA, NY, New York - 130,500.00 - 176,000.00 USD annually 
USA, WA, Seattle - 118,600.00 - 160,000.00 USD annually</div>

Product Marketing Manager Tech, Amazon Quick

ARPU PLUS

DescriptionThe Product Manager for CPaaS (Communications Platform as a Service) is responsible for driving the product strategy, roadmap, and execution for cloud-based communication services such as messaging (SMS, MMS, RCS), voice, video, and APIs. This role involves working closely with engineering, sales, marketing, and customers to ensure the development of innovative, scalable, and customer-centric communication solutions. The Product Manager will analyze market trends, identify new opportunities, and ensure the product meets business and technical requirements while staying ahead of the competition. Product Strategy &amp; Roadmap:<ul><li>Define and execute the product vision, strategy, and roadmap for CPaaS solutions.</li><li>Conduct market research, competitive analysis, and customer feedback collection to identify new opportunities.</li><li>Prioritize features and enhancements based on business impact and customer needs.</li></ul> Product Development &amp; Execution:<ul><li>Work closely with engineering teams to define product requirements and technical specifications.</li><li>Manage the product backlog, ensuring clear documentation of features, user stories, and acceptance criteria.</li><li>Oversee the development lifecycle, from ideation to launch, ensuring timely and high-quality releases.</li></ul> Go-to-Market Strategy &amp; Sales Enablement:<ul><li>Collaborate with marketing and sales teams to develop go-to-market strategies and positioning.</li><li>Provide product training and support for sales teams, ensuring they understand the value proposition and key features.</li><li>Work with customer success teams to ensure seamless onboarding and adoption.</li></ul> Customer &amp; Stakeholder Engagement:<ul><li>Engage with customers, partners, and internal stakeholders to gather insights and validate product requirements.</li><li>Address customer pain points by defining solutions that improve the user experience and increase adoption.</li><li>Act as the primary product evangelist, presenting at industry events, customer meetings, and internal briefings.</li></ul> Performance Tracking &amp; Optimization:<ul><li>Define and monitor key performance indicators (KPIs) to measure product success.</li><li>Analyze product performance and usage data to make data-driven decisions.</li><li>Continuously iterate and optimize features based on feedback and performance insights.</li></ul>Requirements Degree of Education:<ul><li>Bachelor&rsquo;s degree in Computer Science, Engineering, Business, or a related field.</li><li>MBA or equivalent is a plus.</li></ul> Total Working Experience:<ul><li>2 years of experience in product management, preferably in the cloud communications, telecom, or SaaS industry.</li></ul> Total Experience in Field:<ul><li>1 year of them experience in CPaaS, API-driven products, cloud communications, or related technologies.</li></ul> Qualifications Necessary for the Vacancy:<ul><li>Strong technical understanding of CPaaS platforms, APIs, and cloud-based communication technologies.</li><li>Experience working in Agile/Scrum product development environments.</li><li>Ability to translate customer needs into product requirements and user stories.</li></ul> Set of Skills Necessary for the Vacancy:<ul><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to work cross-functionally with engineering, marketing, and sales teams.</li><li>Experience with API product management, cloud platforms, and telecom technologies.</li><li>Data-driven decision-making with experience using analytics tools.</li></ul> Specific Degrees, Certifications, etc. Needed for the Vacancy:<ul><li>Certified Scrum Product Owner (CSPO) or Pragmatic Institute certification is a plus.</li><li>Experience with cloud platforms like AWS, Google Cloud, or Azure is beneficial.</li><li>Knowledge of programming languages (Python, JavaScript, etc.) and API documentation tools is a plus.</li></ul>Job Type: Full-timeWork Location: In person

Product Owner

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing
 
 
 
 Senior Product Marketing Manager
 
 
 
 
 Location:
 
 EMEA - Remote
 
 
 At Canonical, the product marketing team is not just marketing products&mdash;we're building the best Go-To-Market (GTM) engine in the open source world. Our mission is to take the power of open source innovation and bring it to businesses everywhere, from the data center to the edge. We're growing fast and looking for a Senior Product Marketing Manager (PMM) to join our team&mdash;someone who loves technology, thrives in fast-paced environments, and wants to make a global impact.
 
 
 This is a hands-on, multi-disciplinary, and dynamic position, requiring close collaboration with the Product, engineering, content, Sales, and other Marketing teams. The ideal candidate is passionate about technology, technology marketing, and the use of technology in marketing. They prefer to work in an environment that emphasises ownership of GTM campaigns, collaboration, learning, curiosity, and a drive to always improve oneself / the team / the organisation. They love solving problems, getting hands-on, experimenting, measuring, and using automation to make daily life easier.
 
 
 
 Why You'll Love This Role
 
 
 
 You'll own the GTM strategy for key products, shaping messaging and positioning that speaks to developers and enterprise buyers alike.
 
 
 You'll collaborate cross-functionally with product management, sales, regional marketing, content, and partner marketing teams to bring campaigns to life.
 
 
 You'll get creative, crafting compelling advertising, launch plans, and campaigns that make our products stand out in a competitive landscape.
 
 
 You'll measure impact, using data to refine messaging, optimize marketing funnels, and drive customer engagement.
 
 
 You'll be part of a truly global team, working with colleagues in over 85 countries in a fully remote, high-performance environment.
 
 
 
 As a product marketing manager, you will:
 
 
 
 <ul>
 <li>
 Develop and execute go-to-market (GTM) strategies for a range of products.
 </li>
 <li>
 Lead messaging and positioning efforts ensuring our products stand out in a competitive market.
 </li>
 <li>
 Lead content planning with product managers &mdash;from website copy to whitepapers, blogs, and sales enablement materials.
 </li>
 <li>
 Collaborate on marketing campaigns, partnering with regional marketing teams to execute integrated campaigns that drive pipeline growth.
 </li>
 <li>
 Launch new products and features, leading cross-functional teams to drive awareness and adoption.
 </li>
 <li>
 Run competitive analysis, staying ahead of market trends and evolving our positioning accordingly.
 </li>
 <li>
 Support the customer success team on driving customer engagement and growth, working on strategies to upsell and cross-sell across our customer base.
 </li>
 <li>
 Plan and execute global events, live webinars, and community meetups that align with our GTM priorities.
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 <ul>
 <li>
 A passion for technology and open source&mdash;you get excited about innovation, software, and community-driven development.
 </li>
 <li>
 Strong storytelling skills&mdash;you know how to craft messaging that resonates with both technical and business audiences.
 </li>
 <li>
 Growth mindset&mdash;someone who thrives on experimentation, learning, and continuous improvement.
 </li>
 <li>
 Excellent communication skills, both written and verbal.
 
 
 </li>
 </ul>
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Data-driven mindset, using insights to refine strategies and improve performance.
 </li>
 <li>
 Experience in product marketing for enterprise software, cloud, DevOps, or open-source solutions.
 </li>
 <li>
 Experience with demand generation, understanding how to translate GTM strategies into pipeline growth.
 </li>
 <li>
 Comfort working cross-functionally with product, sales, partners, and marketing teams.
 
 
 </li>
 </ul>
 
 What we offer you
 
 
 
 Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
 
 
 In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner.
 
 
 <ul>
 <li>
 Fully remote working environment - we've been working remotely since 2004!
 </li>
 <li>
 Personal learning and development budget of 2,000USD per annum
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Parental Leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues at 'sprints'
 </li>
 <li>
 Priority Pass for travel and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
 
 
 Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Product Marketing Manager

DeltaTRAK

<div>About DeltaTrak
DeltaTrak is a global innovator in cold chain management solutions, delivering real-time monitoring, cloud applications, and advanced analytics for temperature-sensitive supply chains. Our solutions help customers maintain product integrity, meet regulatory requirements, and operate reliable global logistics networks.<div></div> 
Position Overview
DeltaTrak is seeking a Cloud Service Technical Support Manager to lead its Technical support team to manage cloud data services, customer onboarding, enablement, training, reporting, integrations, and advanced diagnostics. The Technical Support team also provides first-line customer support, device troubleshooting, and quality-compliant issue resolution.
Cloud Service Technical Support Manager will work closely together with the operations, quality and engineering escalation teams, to deliver a seamless end-to-end customer experience across DeltaTrak&rsquo;s cloud platform and connected devices.<div></div> 
Key Responsibilities
Leadership &amp; Service Ownership<ul><li>
Lead and develop Cloud Services (including Managed Services) and Customer Technical Support teams.</li><li>
Define clear roles, responsibilities, escalation paths, and performance expectations for organization.</li><li>
Serve as the primary escalation point for customer issues related to cloud services, managed services, integrations, and connectivity.</li><li>
Ensure consistent, professional customer communication during incidents, escalations, and resolution.</li></ul><div></div> 
Cloud Services &amp; Managed Services<ul><li>
Own operational responsibility for DeltaTrak&rsquo;s cloud platform, including availability, configuration, monitoring, and managed service delivery.</li><li>
Lead customer onboarding, including platform setup, configuration validation, and readiness for production use.</li><li>
Provide customer training and enablement on platform features, dashboards, alerts, and reporting.</li><li>
Perform advanced diagnostics by reviewing logs, metrics, and system data, including running queries on internal databases to identify issues and solutions.</li></ul> 
Customer Technical Support<ul><li>
Oversee first-line customer support for cloud applications and connected devices.</li><li>
Ensure timely handling of inbound calls and emails and effective troubleshooting support.</li><li>
Ensure proper escalation of complex platform, data, or integration issues to engineering.</li><li>
Maintain full compliance with DeltaTrak&rsquo;s Quality Management System, including ISO 9001 and applicable GMP requirements.</li></ul><div></div> 
SIM Management &amp; Customer Reporting<ul><li>
Oversee SIM management across customer deployments, including:<ul><li>
Monitoring SIM status, health, and activity</li><li>
Tracking and reporting SIM usage and billing details</li><li>
Identifying anomalies or cost-optimization opportunities</li></ul></li><li>
Ensure reliable delivery of customer reporting, including:<ul><li>
Monitoring automated reports for accuracy and timeliness</li><li>
Producing manual or customized reports for key customers</li><li>
Providing reporting support for reviews, audits, and business discussions</li></ul></li></ul><div></div> 
Cross‑Functional Collaboration<ul><li>
Partner with Engineering, QA, Product, Sales, Marketing, and Field Operations.</li><li>
Communicate customer insights and field issues to influence product improvements.</li><li>
Support product releases, customer readiness, and go-to-market activities.</li></ul><div></div> 
Operational Excellence<ul><li>
Own service tooling, ticketing systems, dashboards, KPIs, and reporting.</li><li>
Maintain accurate service documentation, SOPs, and escalation workflows.</li><li>
Drive continuous improvement across service quality, efficiency, and customer experience.</li></ul><div></div> 
Success Metrics<ul><li>
High customer satisfaction (CSAT/NPS) and reduced escalations</li><li>
SLA compliance and improved mean time to resolution</li><li>
Successful customer onboarding and increased platform adoption</li><li>
Reduction in recurring platform, SIM, and device-related issues</li><li>
Accurate SIM usage and billing visibility with fewer discrepancies</li><li>
On-time, accurate delivery of customer reports</li><li>
Strong audit outcomes for ISO/GMP compliance</li><li>
Healthy team engagement, retention, and performance</li></ul><div></div> 
Qualifications<ul><li>
Bachelor&rsquo;s degree or equivalent practical experience.</li><li>
7&ndash;12 years in cloud services, SaaS operations, managed services, or technical support.</li><li>
3&ndash;7 years leading technical or customer-facing teams.</li><li>
Have user experience is using CRM system like SalesForce</li><li>
Strong understanding of cloud platforms, APIs, SaaS applications, and incident management.</li><li>
Ability to analyze system data and query databases to support troubleshooting.</li><li>
Experience with service management tools (Zendesk, Jira Service Management, ServiceNow, etc.).</li><li>
Experience operating in regulated or quality-controlled environments preferred.</li></ul></div>

Cloud Service Technical Support Manager

About DeltaTrakDeltaTrak is a global innovator in cold chain management solutions, delivering real-time monitoring, cloud applications, and advanced analytics for temperature-sensitive supply chains. Our solutions help customers maintain product integrity, meet regulatory requirements, and operate reliable global logistics networks.Position OverviewDeltaTrak is seeking a Cloud Service Technical Support Manager to lead its Technical supportteam to manage cloud data services, customer onboarding, enablement, training, reporting, integrations, and advanced diagnostics. The Technical Support team also provides first-line customer support, device troubleshooting, and quality-compliant issue resolution.Cloud Service Technical Support Manager will work closely together with the operations, quality and engineering escalation teams, to deliver a seamless end-to-end customer experience across DeltaTrak&rsquo;s cloud platform and connected devices.Key ResponsibilitiesLeadership &amp; Service Ownership<ul><li>Lead and develop Cloud Services (including Managed Services) and Customer Technical Support teams.</li><li>Define clear roles, responsibilities, escalation paths, and performance expectations for the organization.</li><li>Serve as the primary escalation point for customer issues related to cloud services, managed services, integrations, and connectivity.</li><li>Ensure consistent, professional customer communication during incidents, escalations, and resolution.</li></ul>Cloud Services &amp; Managed Services<ul><li>Own operational responsibility for DeltaTrak&rsquo;s cloud platform, including availability, configuration, monitoring, and managed service delivery.</li><li>Lead customer onboarding, including platform setup, configuration validation, and readiness for production use.</li><li>Provide customer training and enablement on platform features, dashboards, alerts, and reporting.</li><li>Perform advanced diagnostics by reviewing logs, metrics, and system data, including running queries on internal databases to identify issues and solutions.</li></ul>Customer Technical Support<ul><li>Oversee first-line customer support for cloud applications and connected devices.</li><li>Ensure timely handling of inbound calls and emails and effective troubleshooting support.</li><li>Ensure proper escalation of complex platform, data, or integration issues to engineering.</li><li>Maintain full compliance with DeltaTrak&rsquo;s Quality Management System, including ISO 9001 and applicable GMP requirements.</li></ul>SIM Management &amp; Customer Reporting<ul><li>Oversee SIM management across customer deployments, including:</li><li>Monitoring SIM status, health, and activity</li><li>Tracking and reporting SIM usage and billing details</li><li>Identifying anomalies or cost-optimization opportunities</li><li>Ensure reliable delivery of customer reporting, including:</li><li>Monitoring automated reports for accuracy and timeliness</li><li>Producing manual or customized reports for key customers</li><li>Providing reporting support for reviews, audits, and business discussions</li></ul>Cross‑Functional Collaboration<ul><li>Partner with Engineering, QA, Product, Sales, Marketing, and Field Operations.</li><li>Communicate customer insights and field issues to influence product improvements.</li><li>Support product releases, customer readiness, and go-to-market activities.</li></ul>Operational Excellence<ul><li>Own service tooling, ticketing systems, dashboards, KPIs, and reporting.</li><li>Maintain accurate service documentation, SOPs, and escalation workflows.</li><li>Drive continuous improvement across service quality, efficiency, and customer experience.</li></ul>Success Metrics<ul><li>High customer satisfaction (CSAT/NPS) and reduced escalations</li><li>SLA compliance and improved mean time to resolution</li><li>Successful customer onboarding and increased platform adoption</li><li>Reduction in recurring platform, SIM, and device-related issues</li><li>Accurate SIM usage and billing visibility with fewer discrepancies</li><li>On-time, accurate delivery of customer reports</li><li>Strong audit outcomes for ISO/GMP compliance</li><li>Healthy team engagement, retention, and performance</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent practical experience.</li><li>7&ndash;12 years in cloud services, SaaS operations, managed services, or technical support.</li><li>3&ndash;7 years leading technical or customer-facing teams.</li><li>Have user experience is using CRM system like SalesForce</li><li>Strong understanding of cloud platforms, APIs, SaaS applications, and incident management.</li><li>Ability to analyze system data and query databases to support troubleshooting.</li><li>Experience with service management tools (Zendesk, Jira Service Management, ServiceNow, etc.).</li><li>Experience operating in regulated or quality-controlled environments preferred.</li></ul>Pay: $85,000.00 - $95,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

DoiT

<div>Location 
This role is based remotely in the US East or US Central time zones.

Who We Are 
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity 
We're hiring a Senior Product Marketing Manager and Platform Evangelist to own the complete narrative layer for DoiT's platform portfolio: Kubernetes optimization and our expanding data platform coverage including Snowflake and Databricks.

This is a dual-mandate role. You are the senior marketing leader for the Platform business unit: you own positioning, competitive strategy, and the product filter that determines what the market needs to hear. You are also DoiT's external voice for the platform story, the person who shapes how enterprises think about optimizing and operating modern cloud platforms.

This role is part of DoiT Cloud Intelligence, our product portfolio that helps DevOps, Cloud Infrastructure, and platform teams operate public cloud environments with confidence at scale. As platforms become more automated and complex, how organizations reason about optimization and control must evolve. This role exists to shape that understanding in the market, and to make sure that understanding drives everything PMM produces internally.

This position is built for someone deeply technical with a strong point of view. Someone who has operated real systems, understands tradeoffs firsthand, and can clearly articulate where the industry is heading. You will be equally comfortable influencing engineers and executives.

Reporting &amp; Team Model

This role reports to the Field CTO and sits within the Product Marketing organization. It works closely with Product, Sales, and Marketing, while maintaining a strong external orientation.

You are the buyer-world owner for the Platform business unit. You are paired with a dedicated Execution PMM who turns your narrative and strategic direction into production assets: one-pagers, battle cards, campaign briefs, email sequences. You set the strategy and the filter; your Execution PMM drives the output. You set the strategic brief for each launch, campaign, or enablement push, and collaborate with cross-functional enablement roles to ensure your materials reach the field effectively and are measurable.

You also work directly with the VP of Product for Platform. When 19 features ship in a quarter, you decide which 3 actually matter to the market. This judgment layer is the core of the role.

Responsibilities

Narrative Ownership &amp; Strategic Filter
<ul>
<li>Define and broadly communicate DoiT's point of view on platform optimization across Kubernetes and emerging data platforms, grounded in real-world operational experience.</li>
<li>Create and maintain the canonical narratives, mental models, and technical framing of the problem space and its associated solutions that internal teams use as a source of truth. Nothing ships from PMM for Platform that doesn't trace back to your source-of-truth docs.</li>
<li>Ensure the story remains coherent and consistent across products, use cases, and customer segments as the platform evolves.</li>
<li>Work directly with the VP of Product as the primary marketing interface for the Platform business unit. When multiple features, capabilities, or integrations ship in a quarter, decide which ones matter to the market and deserve PMM investment. Filter noise for the organization.</li>
<li>Translate product roadmap into market narrative, connecting what we're building to why buyers should care.</li>
</ul>
Content, Education &amp; Evangelism
<ul>
<li>Develop high-quality content such as webinars, technical talks, blogs, and whitepapers that educate the market and shape demand.</li>
<li>Speak publicly at conferences, industry events, and community forums, representing DoiT as a trusted authority.</li>
<li>Engage with practitioner and open source communities to stay close to how platforms are actually built and operated.</li>
<li>Build and deliver live demos, walkthroughs, and reference architectures that demonstrate how optimization works in real environments</li>
</ul><ul><li>This is not a side project. External evangelism is roughly half the role. The goal is to build a visible market presence for DoiT's platform story.</li>
</ul>
Competitive &amp; Market Intelligence
<ul>
<li>Own the living competitive view for the Platform business unit. Not just battle cards, but the ongoing judgment of where we win, where we lose, and what to do about it.</li>
<li>Own executive-level positioning and objection handling in complex or strategic conversations.</li>
<li>Speak regularly with customers and prospects to understand pain points, objections, and emerging patterns across industries.</li>
<li>Help define and refine ICPs and problem domains, including how different industries approach automation, risk, and control.</li>
<li>Synthesize insights into clear, actionable input for Product and leadership to influence roadmap and strategic direction.</li>
<li>Challenge short-term or misleading narratives when they undermine long-term category leadership and trust.</li>
</ul>
Qualifications
<ul>
<li>Senior product marketing experience. You've owned positioning and go-to-market strategy end-to-end for a technical product sold to platform engineering, DevOps, or SRE buyers. Not contributed to it. Owned it.</li>
<li>Hands-on experience with Kubernetes and modern cloud platforms, with the ability to reason about automation, performance, and operational tradeoffs at a systems level.</li>
<li>Familiarity with data platforms such as Snowflake, Databricks, or similar technologies, and an understanding of why optimization becomes critical as these platforms scale.</li>
<li>Experience building, operating, or deeply engaging with real-world platform systems.</li>
<li>Strong technical intuition and comfort explaining complex architectures clearly to senior engineers, platform leaders, and executives.</li>
<li>A clear, opinionated point of view and the confidence to express it publicly and internally.</li>
<li>Excellent written and verbal communication skills across technical and executive audiences.</li>
<li>Comfort operating with ambiguity, agency, and influence without relying on formal authority.</li>
</ul>
How Success Will Be Measured
<ul>
<li>Canonical positioning and source-of-truth documents exist for the platform portfolio within 90 days. Sales can articulate the platform story without calling you.</li>
<li>Buyers arrive with a clear understanding of the problem space and DoiT's point of view before engaging sales.</li>
<li>Sales cycles shorten due to stronger narrative clarity and market education upstream.</li>
<li>The VP of Product considers you their go-to marketing partner. Product direction is visibly influenced by your market signal.</li>
<li>Executives and practitioners repeat DoiT's narrative in their own words.</li>
<li>DoiT is referenced externally as a leader in Kubernetes and data platform optimization.</li>
</ul>
Are you a Do'er? 
Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.
What does being a Do'er mean? We're all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page.

We thought so too, but we're here and happy we hit that 'apply' button.

Full-time employee benefits include:
<ul>
<li>Unlimited Vacation</li>
<li>Flexible Working Options</li>
<li>Health Insurance</li>
<li>Parental Leave</li>
<li>Employee Stock Option Plan</li>
<li>Home Office Allowance</li>
<li>Professional Development Stipend</li>
<li>Peer Recognition Program</li>
</ul>
Many Do'ers, One Team 
DoiT unites as Many Do'ers, One Team, where diversity is more than a goal&mdash;it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

#LI-Remote</div>

Principal Product Marketing Manager, Kubernetes & Data Platforms

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