cloud services manager

DeltaTRAK

About DeltaTrakDeltaTrak is a global innovator in cold chain management solutions, delivering real-time monitoring, cloud applications, and advanced analytics for temperature-sensitive supply chains. Our solutions help customers maintain product integrity, meet regulatory requirements, and operate reliable global logistics networks.Position OverviewDeltaTrak is seeking a Cloud Service Technical Support Manager to lead its Technical supportteam to manage cloud data services, customer onboarding, enablement, training, reporting, integrations, and advanced diagnostics. The Technical Support team also provides first-line customer support, device troubleshooting, and quality-compliant issue resolution.Cloud Service Technical Support Manager will work closely together with the operations, quality and engineering escalation teams, to deliver a seamless end-to-end customer experience across DeltaTrak&rsquo;s cloud platform and connected devices.Key ResponsibilitiesLeadership &amp; Service Ownership<ul><li>Lead and develop Cloud Services (including Managed Services) and Customer Technical Support teams.</li><li>Define clear roles, responsibilities, escalation paths, and performance expectations for the organization.</li><li>Serve as the primary escalation point for customer issues related to cloud services, managed services, integrations, and connectivity.</li><li>Ensure consistent, professional customer communication during incidents, escalations, and resolution.</li></ul>Cloud Services &amp; Managed Services<ul><li>Own operational responsibility for DeltaTrak&rsquo;s cloud platform, including availability, configuration, monitoring, and managed service delivery.</li><li>Lead customer onboarding, including platform setup, configuration validation, and readiness for production use.</li><li>Provide customer training and enablement on platform features, dashboards, alerts, and reporting.</li><li>Perform advanced diagnostics by reviewing logs, metrics, and system data, including running queries on internal databases to identify issues and solutions.</li></ul>Customer Technical Support<ul><li>Oversee first-line customer support for cloud applications and connected devices.</li><li>Ensure timely handling of inbound calls and emails and effective troubleshooting support.</li><li>Ensure proper escalation of complex platform, data, or integration issues to engineering.</li><li>Maintain full compliance with DeltaTrak&rsquo;s Quality Management System, including ISO 9001 and applicable GMP requirements.</li></ul>SIM Management &amp; Customer Reporting<ul><li>Oversee SIM management across customer deployments, including:</li><li>Monitoring SIM status, health, and activity</li><li>Tracking and reporting SIM usage and billing details</li><li>Identifying anomalies or cost-optimization opportunities</li><li>Ensure reliable delivery of customer reporting, including:</li><li>Monitoring automated reports for accuracy and timeliness</li><li>Producing manual or customized reports for key customers</li><li>Providing reporting support for reviews, audits, and business discussions</li></ul>Cross‑Functional Collaboration<ul><li>Partner with Engineering, QA, Product, Sales, Marketing, and Field Operations.</li><li>Communicate customer insights and field issues to influence product improvements.</li><li>Support product releases, customer readiness, and go-to-market activities.</li></ul>Operational Excellence<ul><li>Own service tooling, ticketing systems, dashboards, KPIs, and reporting.</li><li>Maintain accurate service documentation, SOPs, and escalation workflows.</li><li>Drive continuous improvement across service quality, efficiency, and customer experience.</li></ul>Success Metrics<ul><li>High customer satisfaction (CSAT/NPS) and reduced escalations</li><li>SLA compliance and improved mean time to resolution</li><li>Successful customer onboarding and increased platform adoption</li><li>Reduction in recurring platform, SIM, and device-related issues</li><li>Accurate SIM usage and billing visibility with fewer discrepancies</li><li>On-time, accurate delivery of customer reports</li><li>Strong audit outcomes for ISO/GMP compliance</li><li>Healthy team engagement, retention, and performance</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent practical experience.</li><li>7&ndash;12 years in cloud services, SaaS operations, managed services, or technical support.</li><li>3&ndash;7 years leading technical or customer-facing teams.</li><li>Have user experience is using CRM system like SalesForce</li><li>Strong understanding of cloud platforms, APIs, SaaS applications, and incident management.</li><li>Ability to analyze system data and query databases to support troubleshooting.</li><li>Experience with service management tools (Zendesk, Jira Service Management, ServiceNow, etc.).</li><li>Experience operating in regulated or quality-controlled environments preferred.</li></ul>Pay: $85,000.00 - $95,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Cloud Service Technical Support Manager

<div>About DeltaTrak
DeltaTrak is a global innovator in cold chain management solutions, delivering real-time monitoring, cloud applications, and advanced analytics for temperature-sensitive supply chains. Our solutions help customers maintain product integrity, meet regulatory requirements, and operate reliable global logistics networks.<div></div> 
Position Overview
DeltaTrak is seeking a Cloud Service Technical Support Manager to lead its Technical support team to manage cloud data services, customer onboarding, enablement, training, reporting, integrations, and advanced diagnostics. The Technical Support team also provides first-line customer support, device troubleshooting, and quality-compliant issue resolution.
Cloud Service Technical Support Manager will work closely together with the operations, quality and engineering escalation teams, to deliver a seamless end-to-end customer experience across DeltaTrak&rsquo;s cloud platform and connected devices.<div></div> 
Key Responsibilities
Leadership &amp; Service Ownership<ul><li>
Lead and develop Cloud Services (including Managed Services) and Customer Technical Support teams.</li><li>
Define clear roles, responsibilities, escalation paths, and performance expectations for organization.</li><li>
Serve as the primary escalation point for customer issues related to cloud services, managed services, integrations, and connectivity.</li><li>
Ensure consistent, professional customer communication during incidents, escalations, and resolution.</li></ul><div></div> 
Cloud Services &amp; Managed Services<ul><li>
Own operational responsibility for DeltaTrak&rsquo;s cloud platform, including availability, configuration, monitoring, and managed service delivery.</li><li>
Lead customer onboarding, including platform setup, configuration validation, and readiness for production use.</li><li>
Provide customer training and enablement on platform features, dashboards, alerts, and reporting.</li><li>
Perform advanced diagnostics by reviewing logs, metrics, and system data, including running queries on internal databases to identify issues and solutions.</li></ul> 
Customer Technical Support<ul><li>
Oversee first-line customer support for cloud applications and connected devices.</li><li>
Ensure timely handling of inbound calls and emails and effective troubleshooting support.</li><li>
Ensure proper escalation of complex platform, data, or integration issues to engineering.</li><li>
Maintain full compliance with DeltaTrak&rsquo;s Quality Management System, including ISO 9001 and applicable GMP requirements.</li></ul><div></div> 
SIM Management &amp; Customer Reporting<ul><li>
Oversee SIM management across customer deployments, including:<ul><li>
Monitoring SIM status, health, and activity</li><li>
Tracking and reporting SIM usage and billing details</li><li>
Identifying anomalies or cost-optimization opportunities</li></ul></li><li>
Ensure reliable delivery of customer reporting, including:<ul><li>
Monitoring automated reports for accuracy and timeliness</li><li>
Producing manual or customized reports for key customers</li><li>
Providing reporting support for reviews, audits, and business discussions</li></ul></li></ul><div></div> 
Cross‑Functional Collaboration<ul><li>
Partner with Engineering, QA, Product, Sales, Marketing, and Field Operations.</li><li>
Communicate customer insights and field issues to influence product improvements.</li><li>
Support product releases, customer readiness, and go-to-market activities.</li></ul><div></div> 
Operational Excellence<ul><li>
Own service tooling, ticketing systems, dashboards, KPIs, and reporting.</li><li>
Maintain accurate service documentation, SOPs, and escalation workflows.</li><li>
Drive continuous improvement across service quality, efficiency, and customer experience.</li></ul><div></div> 
Success Metrics<ul><li>
High customer satisfaction (CSAT/NPS) and reduced escalations</li><li>
SLA compliance and improved mean time to resolution</li><li>
Successful customer onboarding and increased platform adoption</li><li>
Reduction in recurring platform, SIM, and device-related issues</li><li>
Accurate SIM usage and billing visibility with fewer discrepancies</li><li>
On-time, accurate delivery of customer reports</li><li>
Strong audit outcomes for ISO/GMP compliance</li><li>
Healthy team engagement, retention, and performance</li></ul><div></div> 
Qualifications<ul><li>
Bachelor&rsquo;s degree or equivalent practical experience.</li><li>
7&ndash;12 years in cloud services, SaaS operations, managed services, or technical support.</li><li>
3&ndash;7 years leading technical or customer-facing teams.</li><li>
Have user experience is using CRM system like SalesForce</li><li>
Strong understanding of cloud platforms, APIs, SaaS applications, and incident management.</li><li>
Ability to analyze system data and query databases to support troubleshooting.</li><li>
Experience with service management tools (Zendesk, Jira Service Management, ServiceNow, etc.).</li><li>
Experience operating in regulated or quality-controlled environments preferred.</li></ul></div>

Leidos

<div>Description
Join us in transforming how technology serves those who serve. 
At Leidos, we're not just delivering solutions &ndash; we're pioneering the future of defense and intelligence technology. Our diverse teams of innovators unite around a singular purpose: empowering our customers to succeed in their critical missions. We believe in leading with integrity, investing in our communities, and building sustainably for tomorrow.
Shape the future of digital defense.
Our Digital Modernization sector is at the forefront of next-generation technology, architecting cutting-edge solutions in cyber defense, logistics optimization, security operations, and decision intelligence. We're the minds behind the mission-critical systems that keep our nation secure.
Your opportunity to lead transformation. 
Leidos is seeking a Cloud Operations Manager to spearhead cloud initiatives for the United States Coast Guard at C5ISC in Alexandria, VA. In this role, you'll provide IT services via the cloud infrastructure that powers critical Coast Guard operations, driving innovation that directly impacts national security.
Ready to engineer solutions that matter? 
The Cloud Operations Manager plays a central role in ensuring that the contract&rsquo;s IT services and solutions are delivered effectively, efficiently, and in compliance with government regulations and service-level agreements (SLAs). This role bridges program management, technical execution, and customer liaison, with accountability for day-to-day operations. Some of the areas the candidate will be responsible for are service delivery and performance management, customer and stakeholder engagement, incident management, continuous improvement, modernization and people management activities.
Primary Tasks:<ul><li>
Oversee day‑to‑day IT operations across multi‑cloud environments (AWS/Azure), cybersecurity, service desk, and application support teams.</li><li>
Support onboarding of mission partners/tenants into cloud environments, ensuring secure, compliant, and efficient integration to sustainment of operations.</li><li>
Ensure operational compliance with SLAs, KPIs, and Performance Work Statement (PWS) requirements.</li><li>
Manage incident, problem, and request workflows in ServiceNow, ensuring rapid response, root‑cause analysis, and minimal mission disruption.</li><li>
Support governance processes including Change Management and Configuration Management Boards.</li><li>
Ensure adherence to federal cybersecurity and compliance frameworks (FISMA, NIST RMF, FedRAMP, DoD Impact Levels).</li><li>
Maintain continuous audit readiness, including documentation, reporting, and evidence collection for oversight bodies.</li><li>
Oversee vulnerability remediation, patching cycles, and image management aligned to 21‑day compliance requirements.</li><li>
Coordinate with the agency ISSO to support Information Assurance (IA), ATO activities, and ongoing security authorization processes.</li><li>
Serve as a primary operational point of contact for government stakeholders including COR, Program Managers, and agency leadership.</li><li>
Deliver operational performance reports, risk assessments, and recommendations for service improvements.</li><li>
Proactively manage customer expectations and maintain strong, trust‑based client relationships.</li><li>
Supervise and coordinate technical staff, ensuring alignment of resources to mission priorities.</li><li>
Manage staff scheduling, workload balancing, and performance evaluations.</li><li>
Ensure personnel meet federal clearance requirements.</li><li>
Contribute to contract deliverables, performance reviews, and reporting requirements.</li><li>
Support development of the program&rsquo;s strategic roadmap and long‑term operations and sustainment modernization initiatives.</li><li>
Identify opportunities to enhance IT services through automation, cloud‑native capabilities, and operational best practices.</li><li>
Align IT operations with evolving federal initiatives such as Zero Trust Architecture.</li><li>
Apply Agile, Scrum, and DevSecOps methodologies to improve delivery cadence and operational agility.</li><li>
Leverage ITIL, PMP, and other engineering/management frameworks to standardize processes and improve service quality.</li><li>
Partner with cloud engineering teams to optimize architectures, cost models, and operational guardrails.</li><li>
Oversee cloud monitoring, observability, and performance tuning across mission workloads.</li><li>
Influence enterprise‑level policy, standards, and governance for cloud and IT operations.</li><li>
Represent the program in cross‑agency working groups and federal modernization initiatives.</li></ul>
Basic Qualifications:<ul><li>
Bachelor's degree in Information Technology, Computer Science, Engineering, or related field</li><li>
8+ years of IT operations management experience, including 3+ years in a federal contract environment.</li><li>
Experience with ITIL-based service management, incident/problem/change/configuration processes.</li><li>
Experience with Agile based teams and workflows.</li><li>
Strong knowledge of federal IT compliance standards (FISMA, NIST, FedRAMP, RMF).</li><li>
Demonstrated ability to manage cross-functional technical teams in high-availability environments.</li><li>
Excellent communication and stakeholder engagement skills.</li></ul>
Clearance Requirement:
<ul><li>Current and active Public Trust/ADP1/IT-I.</li></ul>
Preferred Qualifications<ul><li>
PMP or equivalent project management certification.</li><li>
ITIL v4 certification.</li><li>
CISSP, CISM, or related security certification.</li><li>
Prior experience supporting DoD, DHS, or Civilian agencies.</li><li>
Certifications</li><li>
One or more of the following certs is good to have:</li><li>
CompTIA Security+, SysOps Administrator, AWS SysOps Admin, MS Azure Admin, or other Cloud certifications, particularly in Azure and/or AWS.</li><li>
Active management certifications such as Project Management Professional (PMP), Certified ScrumMaster (CSM), or other relevant credentials.</li></ul> 
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.<h2 class="jobSectionHeader">
Original Posting:</h2>
April 25, 2026 
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.<h2 class="jobSectionHeader"> 
Pay Range:</h2>
Pay Range $92,300.00 - $166,850.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
#Remote</div>

Cloud Operations Manager

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
What you&rsquo;ll do 
SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical &amp; application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) plays a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. This includes analyzing customer&rsquo;s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey. 
As Technical Service Manager you will be responsible for the following tasks: 
<ul><li>
Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents</li><li>
Understand the customer business, goals, and challenges to suggest technical solutions &amp; services</li><li>
Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools</li><li>
Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)</li><li>
Identify top issues, define &amp; execute service plan activities and orchestrate implementation of technical action items across customer landscapes</li><li>
Design optimal SAP configuration to maximize system performance and availability.</li><li>
Identify and position offerings by SAP that deliver value to the customer.</li></ul> 
What do you need to bring: 
<ul><li>
Fluency in English AND Arabic is mandatory. Any other language is an advantage</li><li>
Minimum 10 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)</li><li>
Minimum 8 years of experience in a customer-facing role</li><li>
Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases</li><li>
Experience in de-escalating critical situations.Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)</li><li>
Hyperscalers certification (AWS, Azure, GCP) is a plus</li><li>
Strong customer orientation with a focus on relationship-, expectation- and de-escalation managemen</li></ul> 
Meet your team 
ECS organization is a global organization and the regional TSM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited team. Next to our obsession for customer satisfaction, we value internal knowledge sharing &amp; collaboration as well as make ECS organization a little better every day. We ask for your application to be submitted in English language only. 
#SAPECSCareer<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 438650 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Senior Technical Service Manager

COZMALABS

We are seeking an experienced Cloud &amp; DevOps Lead to drive cloud architecture, DevOps practices, and team leadership across enterprise environments. The ideal candidate will have deep expertise in Microsoft Azure, solid multi-cloud exposure to AWS and GCP, and a proven track record of leading Cloud and DevOps engineering teams.Key Responsibilities<ul><li>Lead, mentor, and guide a team of Cloud &amp; DevOps engineers, ensuring adherence to best practices and delivery excellence</li><li>Design and implement secure, scalable, and highly available Azure architectures</li><li>Manage and configure cloud networking and security components, including:</li><li>Azure Firewall, Palo Alto Firewall, Fortinet/FortiWeb</li><li>Load Balancers, Traffic Manager, Azure Front Door, CDN</li><li>Cloudflare (DNS, WAF, Zero Trust)</li><li>VPNs (Site-to-Site and Point-to-Site)</li><li>Drive Infrastructure as Code (IaC) initiatives using Terraform and ARM templates</li><li>Lead CI/CD pipeline design and implementation using Azure DevOps, Jenkins, and Ansible</li><li>Deploy, manage, and optimize AKS (Azure Kubernetes Service) environments</li><li>Work with Azure AI services and support modern cloud-native solution development</li><li>Collaborate closely with development teams (e.g., .NET, Laravel, Drupal)</li><li>Prepare and maintain architectural documentation, including HLDs, LLDs, and architecture diagrams</li><li>Ensure security, cost optimization, performance tuning, and governance across cloud environments</li><li>Act as a key technical decision-maker and effectively communicate with stakeholders</li><li>Take end-to-end ownership of cloud infrastructure, ensuring reliability, scalability, and security</li><li>Implement and manage cloud security solutions such as Microsoft Defender for Cloud and Microsoft Sentinel (SIEM/SOAR)</li><li>Monitor, detect, and respond to security threats and vulnerabilities</li><li>Implement observability and monitoring using Azure Monitor, Log Analytics, alerts, and dashboards</li></ul>Must-Have Qualifications<ul><li>8&ndash;10 years of experience in Cloud, DevOps, or Infrastructure roles, including team leadership</li><li>Strong expertise in Microsoft Azure, with exposure to AWS and GCP</li></ul>Mandatory Certifications<ul><li>AZ-104</li><li>AZ-400</li><li>AZ-305</li><li>AI-102</li></ul>Technical Skills<ul><li>Azure Networking &amp; Security (VNet, NSG, UDR, Private Endpoints)</li><li>Firewalls: Azure Firewall, Palo Alto, Fortinet/FortiWeb</li><li>Traffic Management: Load Balancer, Traffic Manager, Front Door, CDN, Cloudflare</li><li>Kubernetes: AKS</li><li>Infrastructure as Code: Terraform, ARM templates</li><li>DevOps Tools: Azure DevOps, Jenkins, Ansible</li><li>Monitoring: Azure Monitor, Log Analytics, Alerts</li><li>Azure AI services</li><li>Strong understanding of hybrid networking and VPN configurations</li></ul>(CCNA/CCNP certifications are a plus)Soft Skills<ul><li>Proven ability to lead and mentor Cloud/DevOps teams</li><li>Strong communication and stakeholder management skills</li><li>Ability to drive architectural decisions and handle production challenges</li><li>Strong ownership mindset with excellent problem-solving skills</li></ul>Work Location: In person

Cloud & DevOps Lead

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world&rsquo;s largest international airline and become a vital part of our cutting-edge information and technology team as Technical Manager &ndash; Cloud Infrastructure Engineering
Join our Cloud team and become part of a dynamic, high-performing group of experts dedicated to advancing our cloud footprint, unlocking native capabilities, and automating our services. With long-standing partnerships with leading hyperscalers and key workloads hosted globally, we are looking to expand our team with innovative cloud experts who will help elevate our cloud posture and drive end-to-end automation. If you are passionate about cloud technology and automation, we invite you to apply and to contribute to the success of Emirates Group.
As a Technical Manager &ndash; Cloud Infrastructure Engineering, you will manage the technical lifecycle of the relevant technologies and services under the technical manager responsibilities. Design, engineer, plan, implement, operate and support each technology, ensuring they meet business requirements and comply with corporate policy and standards. Provide documented operational processes and procedures for 1st and 2nd level operational support groups, as well as act as a centre of excellence and 3rd level support for the respective technologies. Ensure the respective technologies have optimum capacity and availability to meet the existing and future needs of the business. Manage and minimize risks within the respective technologies. 
 
In this role you will:
<ul><li>Define KPI&rsquo;s for the teams in line with departmental goals and objectives. Consistently meet or exceed agreed KPI&rsquo;s. Ensure all communications, reports and updates are accurate and consistently delivered in a timely manner.
</li><li>Ensure technologies comply with corporate security policies and procedures and all audit observations, risks and/or exceptions are identified and positively managed. Ensure all security and other operating system patches are promptly identified, reviewed, and assessed for their impact on the relevant environment and accordingly implemented on the relevant technologies.
</li><li>Responsible for providing 3rd level support for the relevant technology environment to the Incident and the Problem Management teams ensuring efficient root cause analysis is provided and avoiding reoccurrence of incidents.
</li><li>Collaborate closely with all IT teams to deliver products and services that contribute to the organization growth.
</li><li>Responsible for setting clear and consistent performance objectives, implementing performance management and development plans to ensure standards of performance and productivity are achieved and maintained enabling a high-performance culture. Manage the technical expertise within the team so that resources are appropriately and effectively allocated. Assign suitably qualified resources to projects to support the ongoing IT work programme.
</li><li>Identify and develop needed products or services by creating Business Cases, conducting RFT&rsquo;s and coordinating with various stakeholders inside IT as well as other departments.
</li><li>Develop and effectively manage the team and technology budgets. Manage total cost of ownership of products and services within the respective technologies ensuring costs are identified, defined and reported, to enable businesses to make informed financial decisions, positively contribute to the process of cost control and provide financial transparency.
</li><li>Work closely with teams responsible for vendor management and vendor contract negotiations, to ensure SLA&rsquo;s are monitored and managed and contracts are seen to be value for money.
</li><li>Provide technical consultancy and guidance to the team members and technical manager of other technologies, enterprise architects, and project teams. Providing technical expertise to the enterprise architecture team for defining architecture strategy and standards and design the relevant technologies accordingly.
</li><li>Identify areas of improvement in existing technologies including end of life technology replacement and evaluation of new relevant technologies within the relevant environment in accordance with industry trends. Drive projects through assigned project managers.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<ul><li>Degree or Honours (12+3 or equivalent) in Computer Science, Information Technology, Software Engineering, or a related field.
</li><li>Solid knowledge of AWS and Azure public cloud platforms, including enterprise-scale landing zones, networking and identity integration, with proven capability to drive infrastructure automation using Terraform and infrastructure-as-code practices.
</li><li>Demonstrated capability to modernize private cloud environments by aligning them with public cloud paradigms, delivering a consumable service catalogue with IaaS, software-defined services, deep integration, and automation across compute, network, and vSAN storage.
</li><li>Deep expertise in Private and Public Cloud engineering, with a proven track record architecting and operating large-scale hybrid cloud platforms in complex enterprise environments.
</li><li>Advanced knowledge of cloud adoption engineering at scale, encompassing infrastructure design patterns, platform standardisation, cloud migration frameworks and operational governance.
</li><li>Excellent knowledge of VMware technologies and platforms, including deep hands-on expertise with vSphere, vSAN, and NSX-T, along with a strong understanding of VMware roadmaps and their impact on enterprise cloud strategy.
</li><li>Solid grounding in IT Security, Cyber Defence and infrastructure protection, including zero-trust architecture, vulnerability management and cyber defence technologies across cloud and on-premise platforms.
</li><li>Experience designing and operating Observability platforms, delivering monitoring, logging, tracing and alerting capabilities that enable proactive operations and data-driven decision-making.
</li>Strong expertise in Hyperscale Hybrid Cloud technologies across AWS, Azure and GCP, including workload portability, cloud networking, identity federation and cost optimisation at scale. 
<li>
</li></ul> 
Leadership Role: Yes
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance, and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Technical Manager – Cloud Infrastructure Engineering

Alibaba Cloud

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 About The Business
 
 
 
 Alibaba Cloud was founded in 2009 (A business unit of Alibaba Group - NASDAQ: BABA) is a global leader in cloud computing and artificial intelligence, providing services to thousands of enterprises, developers, and governments organizations in more than 200 countries and regions. Committed to the success of its customers, Alibaba Cloud provides reliable and secure cloud computing and data processing capabilities. At the present, Alibaba Cloud has 89 data centres located across 29 regions in the world。
 
 
 
 About The Role
 
 
 
 Alibaba Cloud UAE is looking for a Business Development Manager based in Dubai. You will play a key role in identifying new business opportunities, building and maintaining strong relationships with clients, and contributing to the overall business development strategy. This position requires a dynamic, results-oriented individual with a strong background in business development and a deep understanding of cloud computing services.
 
 
 
 Key Responsibilities
 
 
 
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 Acting like a business owner to take ownership of revenue and customer&rsquo;s experience on Alibaba Cloud.
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 Identify and qualify potential clients in various industries.
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 Develop and manage a robust sales pipeline to ensure consistent sales growth.
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 Lead client meetings and presentations to promote Alibaba Cloud services and solutions.
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 Negotiate and close deals to achieve sales targets.
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 Advocate for customer requirements within Alibaba Cloud (be their voice!)
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 Represent Alibaba Cloud well within customer&rsquo;s environment (be our advocate!)
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 Work closely with Alibaba Cloud Architect team to make recommendations on how Alibaba Cloud offerings can fit in customer&rsquo;s architecture and improve their IT efficiency.
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 Drive issue escalation with Alibaba Cloud Service teams.
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 Periodic reviews of operational performance to customer leadership for Key Accounts
 
 
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 Job Requirements
 
 
 
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 5+ years of experience in business development, sales, or a related field in the technology or cloud computing industry in the Middle East market
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 Proven track record of achieving sales targets and driving business growth.
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 Experience in prospecting and building connections with new target accounts
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 Ability to understand and explain technical concepts to non-technical audiences.
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 Proactive, self-motivated, and results-oriented.
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 Strong business acumen
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 Experience managing multiple tasks and projects in a fast-moving environment
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 Understanding of Cloud and Hybrid Cloud technology and solutions (AWS, Azure, GCP, Oracle, Alibaba Cloud and VMware)
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 Proficiency in English; Arabic is an advantage.
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 Bachelor&rsquo;s degree in Business Administration, IT, or a related field.
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 Comfortable working in a global company with culture diversity and fast pace growth
 
 
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</div>

Business Development Manager-Dubai

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