cloud support engineer

Peraton

<div><div><h5 class="jobSectionHeader"><b>About Peraton</b></h5>
<p>Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world&rsquo;s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we&rsquo;re keeping people around the world safe and secure.</p>
</div><div><h5 class="jobSectionHeader"><b>Program Overview</b></h5>
<div>The program is an IDIQ contract for an AWS-based cloud hosting system. Currently, Peraton is supporting the Cloud Security, IoT, and AIML use cases for the environment in a hybrid work environment with Federal employees. Peraton also support the following applications as part of the environment: Dremio, Tableau, Globus, Posit/RStudio, Atlassian, ThingLogix, Alteryx and CloudCheckr.</div>
</div><div><h5 class="jobSectionHeader"><b>About The Role</b></h5>
<div><p><b>The Department of Interior (DOI) CHS III program will be leading the way for Cloud Hosting and Applications Modernization across DOI and its subordinate bureaus. CHS III will facilitate migration of legacy on-premises applications to a modern, secure and scalable multi-cloud platform. From sensors in active volcanic regions to earthquake detection data, CHS III will be DOI's central cloud processing and data solution.<br>
</b><br>
<br>
</p><p>We are looking for an Application Support Engineer to help support and maintain our cloud-based analytics platforms, including Dremio, Tableau, and Posit (RStudio). In this role, you will focus on day-to-day application support, infrastructure maintenance, and automation.<br>
<br>
<br>
</p><p><b>Key Responsibilities</b></p>
<p>Managed Service Administration</p>
<ul><li>Create new service projects, data sources and user accounts</li>
<li>Distribute software licenses as needed</li>
<li>Assign appropriate site and object-level permissions</li>
</ul><p>Change and Release Management</p>
<ul><li>Work with Analytics Portfolio Product Owner (PO) and DevOps team to identify areas for process automation</li>
<li>Work with PO and DevOps to schedule, enact, validate application changes in staging and production</li>
<li>Document release notes and ensure rollback plans are tested and documented</li>
</ul><p>Maintenance &amp; Security</p>
<ul><li>Implement and maintain comprehensive monitoring for application uptime, performance and usage</li>
<li>Maintain configuration documentation, diagrams and SOP's for all environments</li>
<li>Perform backups, regularly scheduled upgrades and maintenance activities during the maintenance window</li>
<li>Monitor for security vulnerabilities and perform ad-hoc upgrades and maintenance as required</li>
<li>Support audit activities by providing logs, reports, and system configurations</li>
</ul><p>Customer Support</p>
<ul><li>Provide customer support for new service requests and inquiries (i.e. service &quot;onboarding&quot;).</li>
<li>Provide technical support and guidance to AWS and managed service users</li>
<li>Interact with vendor technical support teams and/or escalating technical support cases through customer portals to investigate and resolve issues.</li>
<li>May attend regularly scheduled cadence calls with technical support teams to discuss progress on open support cases.</li>
</ul></div></div><div><h5 class="jobSectionHeader"><b>Qualifications</b></h5>
<div><p><b>Required Qualifications</b></p>
<ul><li>5 years with BS/BA; 3 years with MS/MA; 0 years with PhD or 9 years exp with HS Diploma/equivalent</li>
<li>Minimum of 1&ndash;3 years of professional job experience in a DevOps, Cloud, Systems, or Application Support role</li>
<li>Hands-on professional job experience with AWS Cloud (EC2, S3, IAM, VPC, CloudWatch; others a plus)</li>
<li>Experience with Windows Server system administration and supporting Windows-based systems</li>
<li>Basic experience with Infrastructure as Code or Configuration Management Tools</li>
<li>Familiarity with at least one analytics or data platform (Dremio, Tableau, Posit, or similar)</li>
<li>Experience with troubleshooting production issues in a team environment</li>
<li>Excellent customer support skills</li>
<li>Good written and verbal communication skills</li>
<li>Candidate must be a US Citizen</li>
<li>Candidate must have an Active Public Trust or the Ability to Obtain one is required</li>
<li>Candidate must have at least one of the following certifications or be able to attain within 90 Days:
<ul><li>Dremio Certified Services Practitioner</li>
<li>Salesforce Certified Tableau Server Administrator</li>
<li>AWS Certified CloudOps Engineer - Associate
</li><li>AWS Certified DevOps Engineer - Associate</li>
</ul></li></ul><p><b>Preferred Qualifications</b></p>
<ul><li>Experience with using or supporting applications such as Dremio, Tableau and/or Posit</li>
<li>3+ years of extensive hands-on professional job experience with a wide range of AWS services including but not limited to EC2 instances, S3 buckets, VPC configurations, RDS databases, and other services</li>
<li>Familiarity with CI/CD pipelines and Infrastructure as Code (IaC) tools such as CloudFormation, GitLab, GitLab Runners</li>
<li>Experience with Python, Bash, AWS CLI, or other scripting languages to automate, troubleshoot and resolve issues</li>
<li>Experience with incident management, root cause analysis, and resolving high-priority incidents in large, multi-tenant environments using Jira, Confluence, etc.</li>
<li>Exemplary communication, analytical skills, and technical knowledge across the client environment.</li>
<li>Ability to produce concise and clear technical documentation.</li>
<li>Experience working in an Agile environment</li>
</ul></div></div><div><h5 class="jobSectionHeader"><b>Details</b></h5>
<div><p><b>Target Salary Range:</b> $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual&rsquo;s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.</p>
</div><div><p><b>Benefits Statement:</b> Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.</p>
</div><div><p><b>Application Statements:</b> The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity.</p>
</div><p><b>EEO:</b> Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.</p></div></div><div></div>

Cloud Application Support Engineer for Analytics Platforms (Tableau, Dremio, Posit)

Sunwell America. Inc

<p><b>Job Description</b></p><p><b>Must Have Technical/Functional Skills</b></p><ul><li>Deep Google GenAI Stack: Vertex AI (Pipelines, Endpoints, Vector Search), Gemini APIs, and Agentic architectures (Function Calling, Agent Development Kit, Agent Builder).</li><li>Core GCP Infra: Solid understanding of how ML model deployments interact with BigQuery, IAM, Cloud Storage, and VPCs.</li><li>High-Severity Leadership: Excellent interpersonal ability to manage P1/P2 crises and deliver technical root-cause analyses directly to enterprise customers and accelerate L1 L2 teams</li><li>Ideal: Systems &amp; Code Debugging skills, Strong Python coding/debugging skills, API troubleshooting, and distributed systems log analysis (Cloud Logging/Monitoring).</li></ul><p><b>Roles &amp; Responsibilities</b></p><ul><li>This role falls in the Tier 3 Support and plays as the bridge between our frontline representatives (who are already Associate Cloud Engineer certified) and Google Product Engineering.</li><li>Act as the ultimate technical escalation point for complex enterprise issues across Vertex AI, Gemini/Gemini Enterprise, and Vertex AI Agent Builder.</li><li>8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering.</li><li>Mandarin Fluency (Spoken &amp; Written) for direct engagement with enterprise customers and stakeholders.</li><li>Generic Managerial Skills, If any</li><li>Stakeholder management</li><li>Escalation handling</li><li>Cross-functional collaboration</li><li>Communication skills</li><li>Problem-solving</li><li>Ownership &amp; accountability</li></ul><p>Pay: $90,000.00 - $110,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li></ul><p>Work Location: In person</p>

GenAI Support Engineer / Google Cloud AI Specialist

FDM Group

<div><div><div><div><div><h2 class="jobSectionHeader"><b>About The Role</b></h2></div><b>
</b></div></div><div><div><div><div><p>This position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position.</p>
<p>
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data &amp; Analytics, IT Operations, Change &amp; Transformation, and Risk, Regulation &amp; Compliance.</p>
<p>
FDM is seeking an <b>APPLICATION SUPPORT ENGINEER</b> to support a project in the <b>FINANCIAL SERVICES </b>sector. Involvement in this project is anticipated to last initially <b>12 MONTHS </b>but may be extended.</p>
<p>
This role will be <b>REMOTE</b> with <b>NO </b>requirements to be in office.</p>
</div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>About You</b></h2></div><b>
</b></div></div><div><div><div><div><p><b>Job Information</b></p>
<p>
Financial Services Client is seeking a motivated and detail-oriented Application Support Engineer to join a technical operation team. The candidate must be willing and able to work <b>Central OR Pacific Time Zone hours.</b> The Application Support Engineer will play a vital role in ensuring continuous operation and performance of a core platform, which is hosted on AWS. In this role, you will be responsible for troubleshooting and resolving application and system issues, managing incidents, performing routine system health checks, and collaborating with product, development, SRE and operations team to maintain system stability and efficiency. The ideal candidate possesses a strong technical background, excellent problem-solving skills, and hands-on experience with cloud environment and relational databases.</p>
<p><b>
Key Job Functions</b></p>
<p>
Application Troubleshooting &amp; Resolution:</p>
<ul><li>Provide L2/L3 technical support for production applications.</li></ul>
<ul><li>Monitor system health, respond to alerts, diagnose incidents and drive timely resolution to minimize downtime and service disruptions.</li></ul>
<ul><li>Investigate, and resolve complex technical issues, ensuring timely resolution in line with</li></ul>
<ul><li>Service Level Agreements (SLAs).</li></ul>
<ul><li>Support policies, internal controls and procedures designed to create value and minimize risk.</li></ul>
<p>
System Monitoring &amp; Maintenance:</p>
<ul><li>Perform regular health checks and proactive monitoring of CSP applications their underlying AWS infrastructure components.</li></ul>
<ul><li>Assist with performing shakeout for applications patches, upgrade and new releases ensuring minimal disruption to business operations.</li></ul>
<p>
Data Analysis &amp; Integrity:</p>
<ul><li>Investigate data discrepancies within CSP applications and databases, working to correct issues and prevent its recurrence.</li></ul>
<ul><li>Support data extraction and manipulation for reporting, analysis and audit purposes using advanced SQL queries across various database platforms.</li></ul>
<ul><li>Contribute to special projects and team objectives, championing continuous improvement initiatives.</li></ul>
<p>
Documentation &amp; Knowledge Management:</p>
<ul><li>Develop and update knowledge base articles to empower end-users and improve first time resolution rates.</li></ul>
<ul><li>Contribute to runbook and operational guides for supported applications.</li></ul>
<p>
On-Call Support:</p>
<ul><li>Participate in a rotating on-call schedule to provide after-hour support for critical application issues as required.</li></ul>
<ul><li>Respond promptly to alerts and incidents, troubleshooting and resolving problems to minimize business impact.</li></ul>
<ul><li>Escalate issues to senior team members or development teams as required.</li></ul>
<ul><li>Document all on-call activities and resolution clearly.</li></ul>
<ul><li>Able to perform real time incident coordination, root cause analysis, drive follow-ups (post-mortems, action items) to prevent recurrence.</li></ul><br>
<p></p>
<p><b>
Education</b></p>
<ul><li>Bachelor&rsquo;s degree in Computer Science, MIS or related technical field required.</li></ul><br>
<p></p>
<p><b>
Minimum Experience</b></p>
<ul><li>Minimum 3 years of experience in an application support or similar technical role, preferably within the financial services industry with demonstrable experience supporting applications hosted on cloud platforms.</li></ul>
<ul><li>2+ Experience with ITSM Tools such as ServiceNow, Remedy or other ticketing tools.</li></ul>
<ul><li>2+ years of experience supporting application built on Java (Tomcat, JBoss) or .Net Stack.</li></ul>
<ul><li>2+ years of experience with on-call support on a rotation basis providing 24x7 support.</li></ul>
<ul><li>2+ years of SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures</li></ul><br>
<p></p>
<p><b>
Specialized Knowledge &amp; Skills</b></p>
<ul><li>Working experience on Cloud Infrastructure, such as AWS, and experience with Splunk or any other APM tool.</li></ul>
<ul><li>Command Center experience or experience managing major incident events is desirable.</li></ul>
<ul><li>Proficiency in ITIL processes required. ITIL certification preferred.</li></ul>
<ul><li>Familiarity with Atlassian tool (JIRA, Confluence).</li></ul>
</div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>About Us</b></h2></div><b>
</b></div></div><div><div><div><div><p><b>About FDM</b></p>
<p>
FDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead.</p>
<p>
With 35+ years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time&mdash;while guiding our people toward exponential growth.</p>
<p>
   <b>Global impact</b> &ndash; 18 centers across North America, APAC, the UK, and Europe<br>
   <b>25,000+ careers launched</b> &ndash; and counting<br>
   <b>300+ trusted client partners</b></p>
<p><b>
Committed to Equal Opportunities</b></p>
<p>
Tech careers should be for <b>everyone</b>. With 75+ nationalities represented, FDM thrives on diversity, fuels innovation through unique perspectives, and celebrates success together. As an <b>Equal Opportunity Employer</b> and FTSE4Good-listed company, we ensure every qualified applicant gets a fair shot&mdash;no barriers, just opportunities.</p>
<p><b>
Additional Considerations</b></p>
<p>
FDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.</p></div></div></div></div></div></div><p></p>

Application Support Engineer

HCLTech

<div><div><div><div><div>Support Lead
</div></div></div></div><div><div><div><div>Chicago, Illinois
</div></div></div></div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2>
</div><div><p>Support lab functions such as: Mobility Lab Portal, Tier 1 Triage/Troubleshooting, Reports, Change Management, Build Management, Preload sheet audit and creation, Health checks, Anomaly Detection.</p><br>
</div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Key Responsibilities</b></h2>
</div><div><ul><li>Maintain, troubleshoot and provide essential support for Nokia CFX-5000 communication suite (vCSCF, vStateDB, CMRepo) in AIC (AT&amp;T Integrated Cloud) in the Warrenville lab environment.</li>
<li>Implement configuration updates resulting from GSAT audits on CFX-5000 in AIC.</li>
<li>Create and manage MOPs for delivery on CFX-5000 in AIC.</li>
<li>Maintain and update security tools on CFX-5000 in AIC.</li>
<li>Develop commands in order to perform system test (Test Management and Tracking System) on CFX-5000 in Cloudband.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Skill Requirements</b></h2>
</div><div><p>Knowledge of Cloudband and Nokia's Cloud Native Communication Suite (CNCS).</p><br>
<p></p><p>Knowledge of Linux, Kubernetes and shell scripting.</p>
</div></div><div></div><div>
</div></div></div></div></div></div><div><div><div><div>Maximum Salary (US): 112000
</div></div></div></div><div><div><div><div>Minimum Salary (US): 73000</div></div></div></div></div><div></div>

Support Lead

Bowhead

<div>Overview:
<p>
CLOUD ACCELERATION SERVICES AND CYBERSECURITY BUSINESS ENTERPRISE SYSTEMS (CASBES):</p><p></p><p><br>
Bowhead seeks individuals to network with, in effort to support the Cloud Acceleration Services (CAS) and Cybersecurity Business Enterprise Systems contract located in Montgomery, AL. The mission of this contract is to provide comprehensive cloud and cybersecurity services to modernize, standardize, secure and enhance its information technology (IT) infrastructure, platforms, and mission applications.</p>
Responsibilities:
<p>
Positions available include:</p><br>
<p></p><ul><li>
Senior Cloud Engineer</li><li>
Cloud Migration Engineer</li><li>
Cloud Operations Engineer</li><li>
Information System Security Officer (ISSO)</li><li>
Security Control Assessor Representative (SCAR)</li><li>
RMF Analyst</li><li>
Cybersecurity Analyst</li><li>
Vulnerability Management Analyst</li><li>
Identity and Access Management (IAM) Engineer</li><li>
DevSecOps Engineer</li><li>
Software Developer III</li><li>
Software Developer II</li><li>
Platform Engineer</li><li>
Database Administrator</li><li>
Data Migration Specialist</li><li>
Quality Assurance/Test Lead</li><li>
Test Automation Engineer</li><li>
Agile Scrum Master</li><li>
Technical Writer</li><li>
Training Specialist</li></ul>
Qualifications:
<ul><li>Required education, years of experience, and certifications will vary based on position requirements</li><li>
Intermediate to advanced level skills in networking and systems administration with Windows and/or Linux environments</li><li>
Intermediate to advanced level skills with any of the following Cisco, Juniper, Palo Alto products</li><li>
Experience using scanning tools such as HBSS, NESSUS, Nmap, Splunk, Elastic</li><li>
Experience working with SDREN or DREN networks preferred</li><li>
Ability to communicate effectively</li><li>
Strong interpersonal skills and good judgment with the ability to work alone or as part of a team</li></ul><p></p><p><br>
Physical Demands:</p><br>
<p></p><ul><li>
Must be able to lift up to 20 pounds</li><li>
Must be able to stand and walk for prolonged amounts of time</li><li>
Must be able to twist, bend and squat periodically</li></ul><p></p><p><br>
SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.</p></div>

Cloud Acceleration Services and Cybersecurity Business Enterprise Systems

DeepSource Technologies

<div><p>DeepSource Technologies is looking for a Senior Cloud Infrastructure Engineer specializing in Google Cloud Platform (GCP) to join our Riyadh, KSA team. In this senior role, you will design, implement, and manage scalable and secure cloud infrastructure solutions on GCP to support our dynamic business needs. You will collaborate closely with development, security, and operations teams to ensure high availability, performance, and cost-efficiency of cloud services.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Design and implement GCP-based infrastructure solutions including compute, storage, networking, and security services.</li><li>
Manage and optimize cloud resources with a focus on performance, scalability, and cost.</li><li>
Lead infrastructure automation initiatives using Infrastructure as Code (IaC) tools like Terraform and Deployment Manager.</li><li>
Ensure compliance with security best practices and governance policies in cloud environments.</li><li>
Monitor cloud infrastructure and troubleshoot issues to maintain high uptime and reliability.</li><li>
Collaborate with DevOps and development teams to support CI/CD pipelines and cloud-native applications.</li><li>
Stay up-to-date with latest GCP technologies and provide recommendations for cloud adoption and improvement.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
5+ years of experience in cloud infrastructure engineering, specifically with Google Cloud Platform.</li><li>
Strong knowledge of GCP services such as Compute Engine, Kubernetes Engine, Cloud Storage, Cloud Networking, Cloud IAM, and BigQuery.</li><li>
Experience with Infrastructure as Code tools like Terraform, Deployment Manager, or similar.</li><li>
Proficient with containerization and orchestration technologies such as Docker and Kubernetes.</li><li>
Strong understanding of networking, security, and compliance in cloud environments.</li><li>
Experience with monitoring and logging tools such as Stackdriver, Prometheus, or Grafana.</li><li>
Excellent troubleshooting and problem-solving skills.</li><li>
Certification such as Google Cloud Professional Cloud Architect or Professional Cloud Engineer is preferred.</li><li>
Good communication skills and ability to work in a dynamic team environment.</li></ul><br>
<b>
Benefits</b><p><br>
This is a 3-month, full-time onsite engagement offering a premium experience for the right consultant:</p><ul><li><b>
Global Mobility:</b> Full coverage of <b>Visa costs</b> and <b>Airline tickets</b> (Round trip).</li><li><b>
Medical Insurance</b></li></ul></div>

Senior Cloud Infrastructure Engineer GCP - Riyadh, KSA

Sarmad

<div><p>Sarmad is seeking a highly skilled <b>Cloud Infrastructure Engineer</b> to join our dynamic team. This position plays a critical role in designing, deploying, and managing our cloud infrastructure to ensure optimal performance, security, and reliability. As a Senior Cloud Infrastructure Engineer, you will work closely with cross-functional teams to deliver scalable cloud solutions that meet our business objectives.</p><p></p>
Responsibilities:<ul><li>
Design, implement, and manage cloud infrastructure solutions using services from AWS, Azure, and especially Oracle Cloud.</li><li>
Ensure the security and integrity of the cloud infrastructure through best practices.</li><li>
Perform capacity planning and scaling of cloud resources based on business needs.</li><li>
Monitor and troubleshoot performance, availability, and security of cloud resources.</li><li>
Automate tasks using Infrastructure as Code (IaC) tools like Terraform or CloudFormation.</li><li>
Provide technical support and guidance to junior engineers and other teams.</li><li>
Stay updated on emerging cloud technologies and industry trends to continuously refine cloud architecture.</li></ul><br>
<b>
Requirements</b><br>
<ul>
<li>5+ years of experience in cloud engineering or related field.</li>
<li>Strong expertise in cloud platforms such as AWS, Azure, or Oracle Cloud.</li>
<li>Experience with Linux Based Operating systems (CentOS, Redhat, and Ubuntu).</li>
<li>Experience with Infrastructure as Code (IaC) tools (Terraform, CloudFormation).</li>
<li>Proficient in scripting languages for automation tasks.</li>
<li>In-depth knowledge of cloud security best practices and compliance standards.</li>
<li>Experience with containerization technologies (Docker, Kubernetes) is a plus.</li>
<li>Familiarity with CI/CD tooling and DevOps methodologies.</li>
<li>Strong problem-solving skills and ability to work in a fast-paced environment.</li>
<li>Bachelor's degree in Computer Science, Engineering, or a related field.</li>
<li>Relevant cloud certifications (e.g., AWS Certified Solutions Architect, OCI Certified Architect) are preferred.</li><br>
</ul><br>
<br>
<b>Benefits</b><br>
<ul>
<li>Hybrid work model</li>
<li>Healthy working environment</li>
<li>Medical Insurance</li>
<li>Social Insurance</li></ul></div>

Cloud Infrastructure Engineer

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