cloud support engineer

Akamai

<div><p><b>Does Zero Trust Security excite you?
</b></p><p><b>Would you like to work across diverse geographies, environments, cultures and technologies?
</b></p><p><b>If so, then come join AkaTec, our technical support team
</b></p><p>Akamai technical support is responsible for delivering customer experiences and success for a broad range of businesses across the globe. From high tech, banking, airlines, to fashion, we ensure that their online businesses are fast, reliable, and protected.
</p><p><b>Partner with the best
</b></p><p>In this role, you will be partnering with our customers as an extension of their IT, engineering, and DevOps organizations. You'll be their primary point of contact to resolve a broad range of technical issues as they arise.
</p><p>As a Cloud Support Engineer, you will be responsible for:
</p><ul><li>Ensuring that our customers remain happy with our products and services.
</li><li>Working with customers to own and solve their technical problems.
</li><li>Acting as the main contact to proactively analyze and solve technical issues.
</li><li>Collaborating and working closely with internal cross-functional teams to drive problems to resolution.
</li></ul><p><b>Do what you love
</b></p><p>To be successful in this role you will:
</p><ul><li>Have 2+ years of experience in a similar role
</li><li>Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS.
</li><li>Have an Understanding of VPN &amp; Proxies
</li><li>Have an understanding of cloud provider ecosystems such as AWS, Azure, etc
</li><li>Have Exposure to layer 3 / 4 technologies.
</li><li>Demonstrate expertise in Oauth, SAML, and Active Directories to enhance authentication and authorization processes effectively.
</li></ul><p><b>Work in a way that works for you
</b></p><p>FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
<br>
<br>
Learn what makes Akamai a great place to work
</p><p></p><div><div><div><div>Connect with us on social and see what life at Akamai is like!
</div></div><br>
</div></div><p></p><p><b>We power and protect life online, by solving the toughest challenges, together.
</b></p><p>At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
</p><p><b>Working for you
</b></p><p>At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
</p><ul><li>Your health
</li><li>Your finances
</li><li>Your family
</li><li>Your time at work
</li><li>Your time pursuing other endeavors
</li></ul><p>Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
</p><p><b>About us
</b></p><p>Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
</p><p><b>Join us
</b></p><p>Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!</p></div>

Cloud Support Engineer (EMEA Shift)

Ericsson

<div>
 <strong>
  Join our Team
  <br/>
  <br/>
 </strong>
 <strong>
  About this opportunity:
  <br/>
  <br/>
 </strong>
 Ericsson as the tech firm that created the mobile world, and with more than 60,000 patents to our name, we&rsquo;ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead, and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self and celebrated for the skills, talent, and perspective you bring to the team.
 <br/>
 <br/>
 <strong>
  Are you in?
  <br/>
  <br/>
 </strong>
 We aim to attract and guide the most hardworking, innovative, and creative technology minds to join our team in Packet Core, Policy and Signaling domain. The profile we are looking for should be a centric colleague with excellent communication and presentation skills along with good insights into telecommunication systems and how they play a pivotal role in this era of connected world.
 <br/>
 <br/>
 <strong>
  We are looking for:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduates who have completed their graduation from Engineering program (4 years of university education) by 2024 and 2025
  </li>
  <li>
   Degree in Software Engineering, Computer Science or similar
  </li>
  <li>
   0-1 year of total experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will you bring:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of OpenStack, Kubernetes and Docker. Any certifications on K8s or other open stack like Azure, RH is a plus.
  </li>
  <li>
   Good Understanding of IT and Telecommunication.
  </li>
  <li>
   Understanding of Cloud Native and 5G Core.
  </li>
  <li>
   Linux/Unix handling knowledge.
  </li>
  <li>
   CCNA/CCNP is a plus.
  </li>
  <li>
   Embrace working in a rapidly developing area, understand that innovating, adapting and responding to change is key to becoming successful.
  </li>
  <li>
   Creating &amp; innovating
  </li>
  <li>
   Analytical learning and researching skills
  </li>
  <li>
   Delivering results &amp; meeting expectations
  </li>
  <li>
   Ability to work in groups and with people
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You should also have:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent social and interpersonal skills
  </li>
  <li>
   Responsive and result oriented
  </li>
  <li>
   You will be perseverant, as well as open-minded, with a passion to win
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we are offering:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   12 months paid for job training and rotation with cutting-edge technology exposure.
  </li>
  <li>
   Explore your passion for innovation and your desire to join a leader. You&rsquo;ll enjoy an open, inspiring culture that encourages idea generation and hands-on experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why join Ericsson?
  <br/>
  <br/>
 </strong>
 At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 <br/>
 <br/>
 Would you like to take a tour to &ldquo;Life at Ericsson MEA&rdquo;, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL
 <br/>
 <br/>
 <strong>
  What happens once you apply?
  <br/>
  <br/>
 </strong>
 Click Here to find all you need to know about what our typical hiring process looks like.
 <br/>
 <br/>
 Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
 <br/>
 <br/>
 <strong>
  Primary country and city:
 </strong>
 United Arab Emirates (AE) || Dubai
 <br/>
 <br/>
 <strong>
  Req ID:
 </strong>
 770776
</div>


Graduate Cloud Support Engineer

<div></div><div><div><div><div><ul><div>3 - 5 Years</div>
<div></div><div>7 Openings</div>
 <div>Hyderabad</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><ul><li><p>The Atlassian Cloud Support Engineer will be responsible for administering, supporting, and enabling users across Jira Software, Jira Service Management, Jira Align, Jira Analytics, Confluence, and Atlassian Cloud Administration. This role also requires knowledge on ROVO AI (Atlassian&rsquo;s AI platform), including the design, testing, and support of both Out-of-the-Box (OOTB) and Custom ROVO agents to optimize ITSM, DevOps, and knowledge management operations. The engineer will deliver L2/L3 support, drive automation and integrations, ensure compliance alignment, and collaborate with cross-functional teams to provide an AI-powered day-to-day support model. Key Responsibilities Atlassian Cloud Support &bull; Administer and support Jira Software, JSM, Jira Align, Jira Analytics, and Confluence Cloud. &bull; Manage projects, workflows, permission schemes, request types, dashboards, and Confluence spaces. &bull; Handle user provisioning and access management via Entra ID/SSO. &bull; Provide operational support for day-to-day activities, tickets, and escalations. &bull; Configure, test, and deploy ROVO OOTB agents for Jira Service Management and Confluence KB. &bull; Integrate ROVO agents with Service Desk intake, Automation for Jira (A4J), and Jira projects. Automation, Integrations &amp; Scripting &bull; Design and build automation rules ((A4J) in Jira, JSM &amp; Confluence. &bull; Create scripts for bulk administrative operations (Python, Bash, PowerShell, Groovy). &bull; Support ROVO integrations with third-party systems using ROVO connectors. &bull; Configure webhooks, connectors, and Marketplace apps for automation and knowledge routing. &bull; Document knowledge articles, playbooks, and SOPs in Confluence for operational teams. Required Skills &bull; Strong Administrative and custom config knowledge on Atlassian Cloud: Jira Software, JSM, Jira Align, Analytics, Confluence, Admin. &bull; ROVO AI: Strong understanding of platform architecture, with hands-on experience in OOTB and Custom ROVO agents. Skilled in ROVO actions and integrations with Jira, Confluence, and A4J &bull; Nice to have Proficiency in Python, Bash, Groovy (Script runner optional). &bull; REST APIs: Experience with Atlassian REST v3, Admin APIs, and ROVO endpoints. &bull; DevOps Tools: GitLab CI/CD. &bull; Soft Skills: Strong troubleshooting ability, effective stakeholder communication, thorough documentation, and an AI/automation-first mindset. Important note: &bull; Minimum 2 years of hands-on experience with Atlassian cloud tools including Jira Service Management and Jira Software. &bull; Willingness to work U.S. business hours to support customers across multiple time zones.</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>Atlassian,Jira,Confluence,Scripting</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Developer III - Software Engineering - Atlassian Support

<div></div><div><div><div><div><ul><div>7 - 9 Years</div>
<div></div><div>2 Openings</div>
 <div>Hyderabad</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p>The Atlassian Cloud Support Engineer will be responsible for administering, supporting, and enabling users across Jira Software, Jira Service Management, Jira Align, Jira Analytics, Confluence, and Atlassian Cloud Administration. This role also requires knowledge on ROVO AI (Atlassian&rsquo;s AI platform), including the design, testing, and support of both Out-of-the-Box (OOTB) and Custom ROVO agents to optimize ITSM, DevOps, and knowledge management operations. The engineer will deliver L2/L3 support, drive automation and integrations, ensure compliance alignment, and collaborate with cross-functional teams to provide an AI-powered day-to-day support model. Key Responsibilities Atlassian Cloud Support &bull; Administer and support Jira Software, JSM, Jira Align, Jira Analytics, and Confluence Cloud. &bull; Manage projects, workflows, permission schemes, request types, dashboards, and Confluence spaces. &bull; Handle user provisioning and access management via Entra ID/SSO. &bull; Provide operational support for day-to-day activities, tickets, and escalations. &bull; Configure, test, and deploy ROVO OOTB agents for Jira Service Management and Confluence KB. &bull; Integrate ROVO agents with Service Desk intake, Automation for Jira (A4J), and Jira projects. Automation, Integrations &amp; Scripting &bull; Design and build automation rules ((A4J) in Jira, JSM &amp; Confluence. &bull; Create scripts for bulk administrative operations (Python, Bash, PowerShell, Groovy). &bull; Support ROVO integrations with third-party systems using ROVO connectors. &bull; Configure webhooks, connectors, and Marketplace apps for automation and knowledge routing. &bull; Document knowledge articles, playbooks, and SOPs in Confluence for operational teams. Required Skills &bull; Strong Administrative and custom config knowledge on Atlassian Cloud: Jira Software, JSM, Jira Align, Analytics, Confluence, Admin. &bull; ROVO AI: Strong understanding of platform architecture, with hands-on experience in OOTB and Custom ROVO agents. Skilled in ROVO actions and integrations with Jira, Confluence, and A4J &bull; Nice to have Proficiency in Python, Bash, Groovy (Script runner optional). &bull; REST APIs: Experience with Atlassian REST v3, Admin APIs, and ROVO endpoints. &bull; DevOps Tools: GitLab CI/CD. &bull; Soft Skills: Strong troubleshooting ability, effective stakeholder communication, thorough documentation, and an AI/automation-first mindset. Important note: &bull; Minimum 2 years of hands-on experience with Atlassian cloud tools including Jira Service Management and Jira Software. &bull; Willingness to work U.S. business hours to support customers across multiple time zones.</p></div>
<h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>Atlassian,Jira,Confluence,Scripting</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Lead II - Software Engineering

<div></div><div><div><div><div><ul><div>2 - 3 Years</div>
<div></div><div>1 Opening</div>
 <div>Hyderabad</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p>Role Proficiency:</p>
<p>
Acts under very minimal guidance to develop error free code; testing and documenting applications</p>
<p>
Outcomes:</p>
<div>
<ul><li> Understand the applications features and component design and develop the same in accordance with user stories/requirements.</li></ul>
<ul><li> Code debug test and document; and communicate product/component/feature development stages.</li></ul>
<ul><li> Develop optimized code with appropriate approach and algorithms following standards and security guidelines independently</li></ul>
<ul><li> Effectively interact with customers and articulate their input</li></ul>
<ul><li> Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models</li></ul>
<ul><li> Mentor Developer I &ndash; Software Engineering to become more effective in their role</li></ul>
<ul><li> Learn technology business domain and system domain as recommended by the project/account</li></ul>
<ul><li>Set FAST goals and provide feedback to FAST goals of mentees</li></ul>
</div>
<p></p><p>Measures of Outcomes:</p>
<div>
<ul><li> Adherence to engineering processes and standards (coding standards)</li></ul>
<ul><li> Adherence to schedule / timelines</li></ul>
<ul><li> Adhere to SLAs where applicable</li></ul>
<ul><li> # of defects post delivery</li></ul>
<ul><li> # of non-compliance issues</li></ul>
<ul><li> Reduction of reoccurrence of known defects</li></ul>
<ul><li> Quickly turnaround production bugs</li></ul>
<ul><li> Meet the Defined productivity standards for project</li></ul>
<ul><li> Completion of applicable technical/domain certifications</li></ul>
<ul><li>Completion of all mandatory training requirements</li></ul>
</div>
<p></p><p>Outputs Expected:</p>
<p>
Configure:</p>
<div>
<ul><li>Follow configuration process</li></ul></div><br>
<p><br>
Test:</p>
<div>
<ul><li>Create and conduct unit testing</li></ul></div><br>
<p><br>
Domain relevance:</p>
<div>
<ul><li>Develop features and components with good understanding of the business problem being addressed for the client</li></ul></div><br>
<p><br>
Manage Defects:</p>
<div>
<ul><li>Raise<br>
fix<br>
retest defects</li></ul></div><br>
<p><br>
Estimate:</p>
<div>
<ul><li>Estimate time<br>
effort and resource dependence for one's own work</li></ul></div><br>
<p><br>
Mentoring:</p>
<div>
<ul><li>Mentor junior developers in the team</li></ul>
<ul><li>Set FAST goals and provide feedback to FAST goals of mentees</li></ul></div><br>
<p><br>
Document:</p>
<div>
<ul><li>Create documentation for one's own work</li></ul></div><br>
<p><br>
Manage knowledge:</p>
<div>
<ul><li>Consume and contribute to project related documents<br>
share point<br>
libraries and client universities</li></ul></div><br>
<p><br>
Status Reporting:</p>
<div>
<ul><li>Report status of tasks assigned</li></ul>
<ul><li>Comply with project related reporting standards/process</li></ul></div><br>
<p><br>
Release:</p>
<div>
<ul><li>Adhere to release management process</li></ul></div><br>
<p><br>
Design:</p>
<div>
<ul><li>Understand the design/LLD and link it to requirements/user stories</li></ul></div><br>
<p><br>
Code:</p>
<div>
<ul><li>Develop code with guidance for the above</li></ul>
</div>
<p></p><p>Skill Examples:</p>
<div>
<ul><li> Explain and communicate the design / development to the customer</li></ul>
<ul><li> Perform and evaluate test results against product specifications</li></ul>
<ul><li> Develop user interfaces business software components and embedded software components</li></ul>
<ul><li> Manage and guarantee high levels of cohesion and quality</li></ul>
<ul><li> Use data models</li></ul>
<ul><li> Estimate effort time required for own work</li></ul>
<ul><li> Perform and evaluate tests in the customers or target environments</li></ul>
<ul><li> Team player</li></ul>
<ul><li> Good written and verbal communication abilities</li></ul>
<ul><li>Proactively ask for and offer help</li></ul>
</div>
<p></p><p>Knowledge Examples:</p>
<ul>
<li> Appropriate software programs / modules
<div> <ul><li>Technical designing</li></ul>
<ul><li> Programming languages</li></ul>
<ul><li> DBMS</li></ul>
<ul><li> Operating Systems and software platforms</li></ul>
<ul><li> Integrated development environment (IDE)</li></ul>
<ul><li> Agile methods</li></ul>
<ul><li>Knowledge of customer domain and sub domain where problem is solved</li></ul></div><br>
<p></p>Additional Comments:
<p></p>
<p>The Atlassian Cloud Support Engineer will be responsible for administering, supporting, and enabling T-Mobile users across Jira Software, Jira Service Management, Jira Align, Jira Analytics, Confluence, and Atlassian Cloud Administration. This role also requires knowledge on ROVO AI (Atlassian&rsquo;s AI platform), including the design, testing, and support of both Out-of-the-Box (OOTB) and Custom ROVO agents to optimize ITSM, DevOps, and knowledge management operations. The engineer will deliver L2/L3 support, drive automation and integrations, ensure compliance alignment, and collaborate with cross-functional teams to provide an AI-powered day-to-day support model. Key Responsibilities Atlassian Cloud Support &bull; Administer and support Jira Software, JSM, Jira Align, Jira Analytics, and Confluence Cloud. &bull; Manage projects, workflows, permission schemes, request types, dashboards, and Confluence spaces. &bull; Handle user provisioning and access management via Entra ID/SSO. &bull; Provide operational support for day-to-day activities, tickets, and escalations. &bull; Configure, test, and deploy ROVO OOTB agents for Jira Service Management and Confluence KB. &bull; Integrate ROVO agents with Service Desk intake, Automation for Jira (A4J), and Jira projects. Automation, Integrations &amp; Scripting &bull; Design and build automation rules ((A4J) in Jira, JSM &amp; Confluence. &bull; Create scripts for bulk administrative operations (Python, Bash, PowerShell, Groovy). &bull; Support ROVO integrations with third-party systems using ROVO connectors. &bull; Configure webhooks, connectors, and Marketplace apps for automation and knowledge routing. &bull; Document knowledge articles, playbooks, and SOPs in Confluence for operational teams. Required Skills &bull; Strong Administrative and custom config knowledge on Atlassian Cloud: Jira Software, JSM, Jira Align, Analytics, Confluence, Admin. &bull; ROVO AI: Strong understanding of platform architecture, with hands-on experience in OOTB and Custom ROVO agents. Skilled in ROVO actions and integrations with Jira, Confluence, and A4J &bull; Nice to have Proficiency in Python, Bash, Groovy (Script runner optional). &bull; REST APIs: Experience with Atlassian REST v3, Admin APIs, and ROVO endpoints. &bull; DevOps Tools: GitLab CI/CD. &bull; Soft Skills: Strong troubleshooting ability, effective stakeholder communication, thorough documentation, and an AI/automation-first mindset. Important note: &bull; Minimum 2 years of hands-on experience with Atlassian cloud tools including Jira Service Management and Jira Software. &bull; Willingness to work U.S. business hours to support customers across multiple time zones.</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>Atlassian,Jira,Confluence,Scripting</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Developer II - Software Engineering

HR Force International

<b>About the Role::</b><br>
We are seeking a technically strong Solution Engineer with a blend of DevOps, product support, and customer success expertise. The ideal candidate will act as the bridge between engineering and customers, ensuring seamless deployment, integration, and optimization of our SaaS and cloud-based solutions.
<br>You will be responsible for designing, implementing, and maintaining Kubernetes-based environments, automating workflows, conducting technical consultations with clients, and ensuring the highest standards of reliability, performance, and security.
<br><br>
<b>Key Responsibilities::</b><br>
<ul>
<li>Collaborate with product, DevOps, and customer success teams to design and deploy scalable SaaS solutions.</li>
<li>Manage, monitor, and optimize Kubernetes clusters across AWS, DigitalOcean, or similar cloud platforms.</li>
<li>Conduct technical onboarding sessions and guide customers on deployment, configuration, and maintenance best practices.</li>
<li>Implement CI/CD pipelines with integrated security and compliance checks.</li>
<li>Perform threat modeling and vulnerability assessments to maintain secure deployments.</li>
<li>Troubleshoot production issues and drive root cause analysis to prevent recurrence.</li>
<li>Work closely with clients to understand business needs, propose tailored solutions, and ensure successful adoption.</li>
<li>Develop technical documentation, runbooks, and support knowledge base articles.</li>
<li>Provide post-deployment support and ensure high Customer Satisfaction (CSAT) scores.</li>
</ul>
<b>Requirements:</b><br>
<b>Required Skills & Experience::</b><br>
<ul>
<li>3+ years of experience in DevOps, Solution Engineering, or Cloud Support roles.</li>
<li>Proven expertise in Kubernetes, Helm, Docker, and CI/CD tools.</li>
<li>Hands-on experience with AWS, DigitalOcean, or Contabo cloud environments.</li>
<li>Strong understanding of network and application security concepts.</li>
<li>Familiarity with monitoring tools such as Prometheus, Grafana, and PRTG.</li>
<li>Solid scripting skills in Python, Bash, or Lua.</li>
<li>Excellent communication and client interaction skills, with experience handling technical migrations and onboarding.</li>
<li>Certifications such as CKA, CKS, CEH, CCNA, or CompTIA Security+ are a strong plus.</li>
</ul>


Solution Engineer

Citi

<div><p>The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.<br>
<br>
<b>Responsibilities:</b></p><ul><li>
Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services</li><li>
Drive Root Cause Analysis (RCA) post restoration of service</li><li>
Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks</li><li>
Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary</li><li>
Provide technical/strategic direction and act as advisor/coach to lower level analysts</li><li>
Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices</li><li>
Responsible for overall operating system applications</li><li>
Contribute to technical direction and strategic decisions</li><li>
Has the ability to operate with a limited level of direct supervision.
</li><li>Can exercise independence of judgement and autonomy.
</li><li>Acts as SME to senior stakeholders and /or other team members.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><p><b><br>
Qualifications:</b></p><ul><li>
8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement</li><li>
Ability to communicate technical concepts to non-technical audience</li><li>
Ability to work with virtual and in-person teams, and work under pressure or to a deadline</li><li>
Experience in a Financial Services or large complex and/or global environment preferred</li><li>
Effective written and verbal communication skills</li><li>
Effective analytic/diagnostic skills</li></ul><p><b><br>
Education:</b></p><ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul><p></p><p><br>
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.</p><p></p><p><b>
Job Title </b>Public Cloud Operational Support Junior Engineer</p><p></p><p>
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi&rsquo;s Public Cloud Organization.</p><p>
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.</p><p><b>
Team/Role Overview</b></p><p>
We are seeking a detail-oriented and proactive Cloud Operations Support Engineer to join our growing Cloud Infrastructure team. The public cloud operational support engineer is responsible for ensuring the stability performance and availability of cloud-based infrastructure and services across platforms such as AWS and GCP. This role supports day-to-day operations including incident response monitoring access management provisioning and troubleshooting of cloud resources. The engineer will work closely with application teams your team, and cloud architecture to enforce operational best practices, implement automation, and drive service reliability.</p><p><b>
What you&rsquo;ll do</b></p><p>
The ideal candidate will have hands on experience supporting cloud platforms and a strong focus on incident response, automation and continuous improvement. The engineer to also play a vital role in promoting a culture of accountability, continuous improvement and operational maturity across the cloud support function</p><p></p><ul><li>
Drive Incident management, including triage, impact assessment and coordination with engineering teams to resolve issues.</li><li>
Participate in on-call rotation for high severity / major incidents support coverage.</li><li>
Provide Root Cause Analysis (RCA) post restoration of service.</li><li>
Design testing approaches, complex processes, reporting streams, and lead/assist with the automation of repetitive tasks</li><li>
Create, Maintain and enhance operational runbooks, SOPs and knowledge base articles.</li><li>
Support provisioning and configuration of Cloud resources across multiple environments.</li><li>
Implement and maintain monitoring, logging and alerting tools ( ex: CloudWatch, Stackdriver, Prometheus etc) &amp; Monitor AWS/GCP infrastructure and services to ensure availability, performance and reliability.</li></ul><p></p><ul><li>
Assist in deployments, patching and disaster recovery procedures.</li></ul><p></p><p><b>
What we&rsquo;ll need from you</b></p><ul><li>
8 plus years of experience in roles centred around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement.</li><li>
Experience in Cloud Operations/ support and site reliability.</li><li>
Hands on experience with AWS and/ or GCP.</li><li>
Proficiency with Infrastructure as code (IaC) tools like Terraform, CloudFormation, Working knowledge of scripting ( bash, Python or similar), Strong understanding of networking, DNS, IAM, load balancing &amp; cloud native services.</li><li>
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices</li><li>
Effective written and verbal communication skills</li></ul><p></p><p>
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Job Family Group:
</b></p>Technology<p>
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Job Family:</b></p>
Infrastructure<p>
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Time Type:</b></p>
Full time<p>
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Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i><br>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Infrastructure Senior Tech Analyst - Assistant Vice President

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