cloud support engineer

Booz Allen Hamilton

<div>Cloud DevOps Engineer<p><b>
The Opportunity:</b></p><p>
Would you like to implement innovative cloud computing solutions while directly supporting customers and helping them solve complex technical problems? Do you have a deep passion and desire to engineer and operate the company's advanced cloud computing infrastructure while providing exceptional customer support? This is an exciting opportunity to use the latest cloud computing technologies to help our customers supporting U.S. government agencies implement innovative cloud computing solutions, solve technical problems, and provide responsive and professional technical support.</p><p></p><p><br>
The team is seeking a highly skilled and motivated cloud developer who combines strong technical development capabilities with excellent customer support skills. You should have a strong desire to build an operational excellence system, be adept at troubleshooting complex system solutions, have strong development skills, and understand Linux and Windows operating systems, networking fundamentals, and multiple AWS or Azure services. We need engineers who understand the big picture of PaaS infrastructure and can simplify solutions to complex problems, all while ensuring that our tenants continue to have the best experience possible.</p><p></p><p><br>
As a member of the team, you will serve as a technical point of contact for our team, conducting troubleshooting sessions, and providing timely resolutions to technical issues. You'll balance proactive development work with reactive customer support, ensuring customers receive prompt, professional, and effective technical assistance. You will be expected to understand customer issues, identify root causes, and dive deep to troubleshoot and fix issues. As an engineer, you'll build monitoring capabilities to investigate anomalies in those metrics in a timely manner and address them before they escalate into major problems. You'll also create and maintain technical documentation, runbooks, and knowledge base articles to help customers and improve team efficiency.</p><p></p><p><br>
This role requires a balance of independent development work and collaborative customer support in a fast-paced environment where customer satisfaction is a top priority. You'll need flexibility to handle urgent customer issues while maintaining progress on development projects. Due to the nature of work performed within this facility, U.S. citizenship is required.</p><p></p><p><b>
What You&rsquo;ll Do:</b></p><ul><li><p>
Contribute to automation and infrastructure improvements based on customer feedback and support patterns.</p></li><li><p>
Implement automation and IaC practices to streamline deployments, provisioning, and configuration management.</p></li><li><p>
Evaluate and recommend cloud services, tools, and technologies to improve efficiency and enhance system capabilities.</p></li><li><p>
Develop and maintain cloud infrastructure solutions using AWS, Azure, or GCP services.</p></li><li><p>
Respond to customer support tickets and technical inquiries within defined SLAs.</p></li><li><p>
Troubleshoot and resolve customer-reported issues, from simple configuration problems to complex system failures.</p></li><li><p>
Collaborate with customers to understand their requirements and provide technical guidance.</p></li><li><p>
Create and maintain technical documentation, runbooks, and knowledge base articles.</p></li><li><p>
Monitor system health and proactively identify potential issues before they impact customers.</p></li><li><p>
Participate in on-call rotation for critical customer support escalations.</p></li></ul><p></p><p>
Join us. The world can't wait.</p><p></p><p><b>
You Have:</b></p><ul><li><p>
3+ years of experience with Python, and leveraging multiple services and building complex solutions with AWS or Azure</p></li><li><p>
2+ years of experience in customer-facing technical support or customer success roles</p></li><li><p>
Experience with AWS or Azure services, Git, and IT systems engineering or administration, including Linux and Windows</p></li><li><p>
Experience implementing automation and IaC practices to streamline deployments, provisioning, and configuration management</p></li><li><p>
Experience evaluating and recommending cloud services, tools, and technologies to improve efficiency and enhance system capabilities, documenting solutions, creating knowledge base articles, and maintaining customer-facing documentation</p></li><li><p>
Experience with incident management, escalation procedures, SLA adherence, and customer support tools, including ticketing systems such as ServiceNow, Zendesk, or Jira Service Management</p></li><li><p>
Knowledge of multi-account or multi-tenant architecture</p></li><li><p>
Ability to manage multiple customer support cases simultaneously while maintaining high service quality, explain technical concepts to both technical and non-technical stakeholders, and remain calm and professional under pressure</p></li><li><p>
Bachelor's degree</p></li><li><p>
Certified AWS Solutions Architect or DevOps Engineer Certification</p></li></ul><p></p><p><b><br>
Nice If You Have:</b></p><ul><li><p>
Experience writing in IaC tools such as AWS CloudFormation or Terraform</p></li><li><p>
Experience with NIST standards, CI/CD, Agile or Scrum frameworks and practices, and containerization technologies such as Docker</p></li><li><p>
Experience with customer support metrics and KPIs, including response time, resolution time, and customer satisfaction</p></li><li><p>
Experience with remote support tools, screen-sharing platforms, customer onboarding, and technical enablement</p></li><li><p>
Experience creating and delivering technical training or documentation for end users</p></li><li><p>
Knowledge of ITIL or similar IT service management frameworks</p></li><li><p>
Knowledge of Confluence, Jira, and Microsoft Office Suite</p></li><li><p>
Possession of strong verbal and written communication skills</p></li><li><p>
Possession of strong problem-solving skills</p></li><li><p>
ITIL Foundation and Certified AWS Security or Advanced Networking Specialty Certification</p></li></ul><p></p><p><b>
Compensation</b></p><p>
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen&rsquo;s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.</p><p></p>
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual&rsquo;s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen&rsquo;s total compensation package for employees. This posting will close within 90 days from the Posting Date.<p></p><p><b>
Identity Statement</b></p><p>
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.</p><p></p><p><b>
Candidate AI Usage Policy</b></p><p>
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on <b>your </b>own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited <b>unless permission is explicitly provided</b>.
</p><p></p><p><b>Work Model</b><br>
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.</p><ul><li><p><b>
Remote</b>: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.</p></li><li><p><b>
Hybrid</b>: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.</p></li><li><p><b>
Onsite</b>: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.</p></li></ul><p></p><p><b>
Commitment to Non-Discrimination</b></p><p>
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.</p></div><p></p>

Cloud DevOps Engineer

Info center Network & Communications W.L.L.

<p>* Deploy and manage Azure infrastructure (VMs, storage, networking)</p><p>* Configure and support:</p><p>* Configure and administer Azure Active Directory, Conditional Access, MFA, and identity governance</p><p>* Microsoft 365 integration</p><p>* Manage Virtual Networks (VNet), VPN, Firewall</p><p>* Implement backup &amp; disaster recovery solutions</p><p>* Monitor performance using Azure Monitor &amp; Log Analytics</p><p>* Handle migrations (on-prem to Azure)</p><p>* Deploy and manage Azure Security Centre, Defender for Cloud, and endpoint protection solutions</p><p>* Provide L1/L2/L3 support to clients</p><p>* Work with sales team for solution design &amp; presales</p><p>* Prepare documentation and reports</p><p>* Support Dynamics 365 deployments and integrations for clients in CRM/ERP environments</p><p>* Perform cloud migration planning and execution (lift-and-shift, re-platform, re-architect).</p><p>* Manage backup, disaster recovery, and business continuity solutions on Azure.</p><p>* Ensure compliance with client and regulatory data residency and security requirements</p><p>* Collaborate with sales teams to create Azure-based proposals and BOMs.</p><p>* Stay current with Microsoft cloud technologies, certifications, and best practices</p><p>Work Location: In person</p>

Cloud Engineer – Microsoft Azure

Cloudelligent

<div>
 <p>
  Cloudelligent is looking for competent candidates for the position of&nbsp;Service Desk Engineer (L1)&nbsp;
  <br/>
  &nbsp;
  <br/>
  <strong>
   Position Title: Service Desk Engineer&nbsp;
   <br/>
   Location: Lahore
   <br/>
  </strong>
  &nbsp;
  <br/>
  &nbsp;
  <br/>
  <strong>
   About Cloudelligent&nbsp;
   <br/>
  </strong>
  &nbsp;
  <br/>
  Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions.&nbsp;
  <br/>
  &nbsp;
  <br/>
  <strong>
   Responsibilities&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   <p>
    Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Act as a contact point between Helpdesk Operations and Other external and internal teams.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Escalate issues to relevant teams based on SOP &amp; Escalation matrix&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Provide Incident Response (IR) support when analysis confirms actionable incident&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Perform incident closure, verifying problem resolution with Users and documenting resolution procedures&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Troubleshoot software, hardware, and network issues.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Guide end-users on how to setup and use&nbsp;new technologies.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Perform vendor management for procurement and support (Cloudelligent/Clients).&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Assist Cloud team with migration and supporting infrastructure on Azure/AWS.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Backup and restore&nbsp;the organization's&nbsp;data files and systems.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Install, configure, and upgrade PC software and operating systems.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Manage inventory and track IT assets used by the organization.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Author, edit, and manage IT documentation to improve our&nbsp;clients'&nbsp;IT policy, procedures, and protocols.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Manage the helpdesk collaboratively for&nbsp;optimal&nbsp;performance and support by resolving incidents&nbsp;in a timely manner.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Prepare and present weekly updates.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Participate in IT projects.&nbsp;&nbsp;
   </p>
  </li>
 </ul>
 <p>
  <strong>
   Requirements&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   <p>
    Bachelor's degree in information technology, computer&nbsp;science&nbsp;or related field.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    2+ years of experience providing customer-focused technical support.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Exceptional verbal, written, and interpersonal communication skills.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Hands on experience&nbsp;with&nbsp;service desk ticketing&nbsp;systems, email, online chat, service support process, and SLA.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Strong interest in IT support, technical troubleshooting, and cloud technologies.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Basic understanding of IT methodologies and service desk operations.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365).&nbsp;Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Knowledge of cloud platforms (AWS or Azure) is a plus.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Should be able to work in 24/7 environments.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Self-driven, ability to work independently or as part of a project team with limited supervision.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    AWS Cloud Practitioner certification is highly preferred.&nbsp;
   </p>
  </li>
 </ul>
</div>


Service Desk Engineer

Macquarie Group

<div><div><div><div><div><div><div><div><div><div>As a Digital Bank, software and cloud engineering are at the core of what we do. Our engineers work in an autonomous environment where they are empowered to innovate, learn continuously, and master their craft.</div>
</div></div><div><div><div>At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You&rsquo;ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.</div>
</div></div></div></div></div><div><div><div><div>What role will you play?</div></div><div><br>
</div></div><div><div><div><div><div>In this role, you will diagnose and resolve AWS Cloud customer issues, manage service-wide communications, and improve support processes. You will collaborate with technology teams to transform application and infrastructure deployment, ensuring successful adoption and optimization of AWS Cloud solutions.</div>
</div></div></div></div></div><div><div><div><div>What you offer</div></div><div><br>
</div></div><div><div><div><div><div><ul><li>Strong technical expertise in public/private cloud environments, with experience in multi-cloud workload migration</li><li>
Broad knowledge of system integration, considering architecture, security, and resilience</li><li>
Skilled in scripting languages (Python, Bash, PowerShell), containerization (Docker, Kubernetes), and CI/CD tools (Jenkins, GitLab CI, CircleCI)</li><li>
Proficient in infrastructure-as-code tools such as CloudFormation, with solid networking and security knowledge</li><li>
Excellent problem-solving and communication skills, able to work independently and explain technical concepts to non-technical audiences</li></ul></div>
</div></div><div><div><div>We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.</div>
</div></div></div></div></div><div><div><div><div>What we offer</div></div><div><br>
</div></div><div><div><div><div><p>At Macquarie, you&rsquo;re empowered to shape a career that&rsquo;s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:</p><br>
<ul><li>
1 wellbeing leave day per year</li><li>
26 weeks&rsquo; paid maternity leave or 20 weeks&rsquo; paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks&rsquo; paid leave for secondary caregivers</li><li>
Company-subsidised childcare services</li><li>
2 days of paid volunteer leave and donation matching</li><li>
Benefits to support your physical, mental and financial wellbeing including comprehensive medical and life insurance cover, the option to join parental medical insurance plan and virtual medical consultations extended to family members</li><li>
Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services</li><li>
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription</li><li>
Hybrid and flexible working arrangements, dependent on role</li><li>
Reimbursement for work from home equipment</li></ul>
</div></div></div></div></div><div><div><div><div>About Technology</div></div><div><br>
</div></div><div><div><div><div><div>Technology enables every aspect of Macquarie, for our people, our customers and our communities. We&rsquo;re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow&rsquo;s technology solutions.</div>
</div></div></div></div></div><div><div><div><div>Our commitment to diversity, equity and inclusion</div></div><div><br>
</div></div><div><div><div><div><div>We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.<div><div><br>
Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.</div></div></div></div></div></div></div></div></div></div></div></div>

Manager, Cloud Technical Solutions Engineer

NTT DATA

<b>Req ID:</b> 366997
<br><br>
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
<br><br>
We are currently seeking a Azure Cloud Engineer to join our team in Richmond, Virginia (US-VA), United States (US).
<br><br>
Azure Cloud Engineer
<br><br>
NTT Data is seeking a highly capable Azure Cloud Engineer with at least 5 years of hands-on experience designing, deploying, automating, and supporting Microsoft Azure environments. This role requires a well-rounded engineer with strong expertise across Infrastructure as Code (IaC), IaaS, PaaS, and SaaS, and the ability to work across infrastructure, platform services, security, automation, and operational support.
<br><br>
The ideal candidate will have deep technical knowledge of Azure services, strong scripting and automation skills, and a proven ability to build scalable, secure, and reliable cloud solutions. This individual should be comfortable working independently and collaboratively, supporting both project-based implementations and day-to-day cloud operations.
<br><br>
Key Responsibilities
<br><br>
<ul>
<li>Design, deploy, configure, and support cloud solutions in Microsoft Azure</li>
<li>Build and maintain Infrastructure as Code (IaC) using tools such as Terraform, Bicep, ARM templates, or similar</li>
<li>Engineer, manage, and optimize Azure IaaS services including virtual machines, networking, storage, backup, and disaster recovery</li>
<li>Implement and support Azure PaaS services such as App Services, Azure SQL, Key Vault, Functions, API Management, Logic Apps, and storage services</li>
<li>Administer and integrate Azure-related SaaS offerings including Azure AD/Entra ID, and other enterprise cloud applications as needed</li>
<li>Design and manage Azure networking components including VNets, NSGs, Load Balancers, Application Gateways, VPNs, ExpressRoute, DNS, and firewalls</li>
<li>Implement identity and access management using Microsoft Entra ID (Azure AD), RBAC, conditional access, and privileged access controls</li>
<li>Support CI/CD pipelines and cloud automation for repeatable, secure, and efficient deployments</li>
<li>Monitor system performance, availability, cost, and security posture using Azure-native and third-party tools</li>
<li>Troubleshoot issues across compute, storage, networking, identity, security, and application hosting layers</li>
<li>Ensure cloud environments align with organizational standards for security, governance, compliance, and operational excellence</li>
<li>Collaborate with architects, developers, security teams, and business stakeholders to deliver cloud solutions that meet technical and operational requirements</li>
<li>Develop and maintain technical documentation, diagrams, standards, and operational procedures</li>
<li>Provide support for cloud migration, modernization, optimization, and continuous improvement initiatives</li>
</ul>
Required Qualifications
<br><br>
<ul>
<li>5+ years of experience working as an Azure Engineer, Cloud Engineer, Systems Engineer.</li>
<li>3+ years of experience with Microsoft Azure across infrastructure and platform services</li>
<li>Experience implementing Infrastructure as Code</li>
<li>Experience supporting IaaS, PaaS, and SaaS solutions in Azure environments</li>
<li>Experience with Azure compute, storage, networking, monitoring, backup, and identity services</li>
<li>Experience with Azure governance, security, and best practices</li>
<li>Experience with scripting and automation using PowerShell, Bash, Python, or similar</li>
<li>Experience with CI/CD tools such as Azure DevOps, GitHub Actions, or equivalent</li>
</ul>
Required Certifications
<br><br>
Candidates must hold active Azure certifications, preferably including one or more of the following:
<br><ul>
<li>Microsoft Certified: Azure Administrator Associate</li>
<li>Microsoft Certified: Azure Solutions Architect Expert</li>
<li>Microsoft Certified: Azure Security Engineer Associate</li>
<li>Microsoft Certified: Azure Network Engineer Associate</li>
<li>Other relevant Microsoft Azure certifications may also be considered</li>
</ul>
Preferred Qualifications
<br><br>
<ul>
<li>Experience with hybrid cloud or multi-cloud environments</li>
<li>Experience with security hardening, compliance frameworks, and governance policies</li>
<li>Experience with backup, disaster recovery, and business continuity planning</li>
<li>Familiarity with Kubernetes, containers, and Azure Kubernetes Service (AKS)</li>
<li>Experience supporting enterprise-scale Azure environments</li>
<li>Experience with cost optimization and Azure resource management</li>
<li>Familiarity with ITSM, DevSecOps, and cloud operational support models</li>
<li>Strong troubleshooting, analytical, and problem-solving skills</li>
<li>Ability to work across multiple disciplines and function as a well-rounded cloud engineer</li>
<li>Strong verbal and written communication skills</li>
<li>With at least 5 years of hands-on experience designing, deploying, automating, and supporting Microsoft Azure environments. This role requires a well-rounded engineer with strong expertise across Infrastructure as Code (IaC), IaaS, PaaS, and SaaS, and the ability to work across infrastructure, platform services, security, automation, and operational support.</li>
<li>The ideal candidate will have deep technical knowledge of Azure services, strong scripting and automation skills, and a proven ability to build scalable, secure, and reliable cloud solutions. This individual should be comfortable working independently and collaboratively, supporting both project-based implementations and day-to-day cloud operations.</li>
</ul>
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $94,736 – $ 150,525. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
<br><br>
About NTT DATA
<br><br>
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
<br><br>
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
<br><br>
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Azure Cloud Engineer

MANSOFT QATAR

<p><i><b>Cloud Engineer &mdash; Doha Branch</b></i></p><p><b>About the role</b></p><p>We are seeking a skilled Cloud Engineer based in Doha to design, deploy, and operate scalable, secure cloud infrastructure and platforms that support business applications and services across the organisation.</p><p><b>Key responsibilities</b></p><ul><li>Cloud architecture &amp; deployment: Design, implement and optimise cloud architectures (IaaS/PaaS) using best practices for scalability, resilience and cost-efficiency.</li><li>Infrastructure as Code: Develop and maintain IaC templates and pipelines (Terraform, CloudFormation, ARM) to provision and manage cloud resources.</li><li>Platform operations: Deploy, monitor and maintain cloud environments (compute, networking, storage, identity) across public (AWS, Azure, GCP) and hybrid landscapes.</li><li>CI/CD &amp; automation: Build and support CI/CD pipelines, automated build/deploy workflows, configuration management (Ansible, Chef, Puppet) and release automation.</li><li>Security &amp; compliance: Implement cloud security controls (IAM, network segmentation, encryption, secrets management), enforce least-privilege access and support compliance with local regulations.</li><li>Performance &amp; cost optimisation: Monitor resource usage, tune performance, and implement cost-management practices including rightsizing and reserved-instance strategies.</li><li>Monitoring &amp; incident response: Implement observability (Prometheus, Grafana, CloudWatch, Stackdriver), runbooks and participate in on-call rotation to respond to incidents and perform root-cause analysis.</li><li>Backup &amp; DR: Design and test backup, snapshot and disaster-recovery strategies to meet RTO/RPO requirements.</li><li>Containerisation &amp; orchestration: Deploy and operate container platforms (Docker, Kubernetes/EKS/AKS/GKE) and support microservices architectures.</li><li>Collaboration &amp; support: Work with development, security, network and operations teams to onboard applications, define SLAs and resolve infrastructure-related issues.</li><li>Documentation &amp; standards: Maintain architecture diagrams, runbooks, operation</li><li><b>Continuous</b> <b>improvement:</b> Evaluate new cloud services and tooling to improve platform reliability, security and developer productivity.</li></ul><p><b>Qualifications &amp; experience</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Engineering or related field (or equivalent experience).</li><li>3+ years&rsquo; hands-on experience in cloud engineering, platform or systems engineering; experience with AWS, Azure or GCP in production environments.</li><li>Proven experience with IaC tools (Terraform, CloudFormation), container orchestration (Kubernetes) and CI/CD tooling (Jenkins, GitLab CI, GitHub Actions).</li><li>Strong Linux/Windows administration, networking (VPC, subnets, routing), and scripting skills (Python, Bash, PowerShell).</li><li>Practical knowledge of cloud security, IAM, secrets management and compliance frameworks.</li><li>Experience with monitoring/observability stacks and log management (ELK, Prometheus/Grafana, Cloud-native tools).</li><li>Familiarity with database-as-a-service, caching, and messaging services in cloud environments.</li><li>Relevant cloud certifications (AWS Certified Solutions Architect/DevOps Engineer, Azure Administrator/Architect, Google Cloud Professional) are advantageous.</li><li>Excellent problem‑solving, communication and stakeholder‑management skills.</li><li>Valid work authorisation for Qatar.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR35.00 - QAR55.00 per hour</p><p>Work Location: In person</p>

Cloud Engineer

EverFi

<div><p>Everfi is a leading education technology company founded in 2008 that delivers digital learning solutions focused on real-world skills. The company provides scalable education in areas such as financial literacy, health and wellness, and workplace readiness.</p><p>
We are seeking a Cloud Architecture Engineer, Senior Principal to support the reliability, scalability, security, and strategic evolution of EVERFI's PaaS systems, while acting as a force multiplier for the broader engineering organization. The Cloud Architecture Engineer, Senior Principal is expected to operate with a high degree of autonomy, make consequential architectural decisions, and represent cloud infrastructure to senior leadership as needed.</p><p></p><p><b><br>
Cloud Architecture Engineer, Senior Principal Compensa</b><b>tion and Benefits</b></p><p>
$170,000-$185,000 annual base salary depending on experience and education. Everfi may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.</p><p>
This role is eligible to participate in the Corporate Bonus Plan</p><p>
100% Remote position</p><p>
Health, Dental, and Vision insurance</p><p>
401(K) with matching contribution</p><p>
Generous Paid Time Off (PTO)</p><p></p><p><b><br>
Cloud Architecture Engineer, Senior Principal Responsibilities</b></p><p><b>
Strategic Architecture &amp; Technical Visio</b><b>n</b></p><ul><li>
Shape and execute the multi-year cloud architecture strategy for EVERFI's platform, aligning infrastructure direction with business growth, product roadmap, and organizational scalability goals</li></ul><ul><li>
Lead enterprise-wide architecture reviews and establish cloud governance standards, guardrails, and best practices adopted across all engineering teams</li></ul><ul><li>
Identify and evaluate emerging technologies (e.g., AI/ML infrastructure, FinOps, platform engineering tooling) and make forward-looking recommendations to VP and CTO leadership</li></ul><ul><li>
Serve as a technical decision-maker and escalation point for complex, cross-functional cloud architecture challenges</li></ul><ul><li>
Drive the evolution of EVERFI's platform from reactive infrastructure management to proactive, resilience-first platform engineering</li></ul><p><b>
Platform Engineering &amp; Infrastructure</b></p><ul><li>
Design, build, maintain, and monitor internal PaaS systems in the cloud at enterprise scale &mdash; with a focus on high availability, fault tolerance, and cost efficiency</li></ul><ul><li>
Lead the implementation of geographically redundant, multi-region, and highly available architectures capable of supporting EVERFI's growth trajectory</li></ul><ul><li>
Architect and oversee the full lifecycle of cloud deployment tooling, ensuring CI/CD systems are continuously optimized for speed, safety, and developer experience</li></ul><ul><li>
Design reliable, interoperable components and utility libraries that underpin EVERFI's applications across engineering teams</li></ul><ul><li>
Architect and own a comprehensive metrics, monitoring, and observability system enabling full-stack visibility, proactive incident response, and SLA enforcement</li></ul><p><b>
Security, Compliance &amp; Risk</b></p><ul><li>
Ensure all cloud environments are designed and administered in accordance with company security guidelines, SOC 2 compliance requirements, FERPA, and applicable data privacy regulations</li></ul><ul><li>
Architect zero-trust networking, identity and access management (IAM), and data encryption frameworks across EVERFI's cloud environments</li></ul><ul><li>
Partner with Security and Legal teams to lead cloud risk assessments and drive remediation of architectural vulnerabilities at the platform level</li></ul><p><b>
Cross-Functional Leadership &amp; Influence</b></p><ul><li>
Act as a senior technical advisor to Engineering, Product, and Executive leadership on all cloud infrastructure decisions &mdash; translating complex technical tradeoffs into clear business impact</li></ul><ul><li>
Champion engineering culture: establish and promote best practices for reliability, performance, and operational excellence across all teams consuming cloud infrastructure</li></ul><ul><li>
Build training programs, playbooks, and knowledge resources that upskill engineering teams on cloud operations, architecture patterns, and performance optimization</li></ul><ul><li>
Represent the Cloud Architecture function in cross-functional planning, capacity modeling, and strategic workforce design discussions</li></ul><p><b>
Mentorship &amp; Talent Development</b></p><ul><li>
Provide mentorship, technical guidance, and career development support to Principal, Staff, and Senior Engineers on the Cloud Architecture team and adjacent teams</li></ul><ul><li>
Participate in hiring, technical interviews, and calibration discussions as needed</li></ul><ul><li>
Participate in an on-call rotation to provide emergency incident support as needed, modeling expected standards of operational excellence for the team</li></ul><p></p><p><b><br>
Cloud Architecture Engineer, Senior Principal Qualifications</b></p><ul><li>
Bachelor's Degree in Computer Science, Engineering, or equivalent combination of education and experience required; Master's degree strongly preferred</li></ul><ul><li>
10+ years of progressive professional experience in cloud infrastructure, platform engineering, or systems architecture</li></ul><ul><li>
Minimum 3&ndash;5 years of experience operating at the Principal or Staff Engineer level, with demonstrated ownership of enterprise-wide architectural decisions</li></ul><ul><li>
Proven track record of leading large-scale cloud transformations, platform modernizations, or migrations in high-growth SaaS environments</li></ul><ul><li>
Experience in EdTech, FinTech, or compliance-heavy industries strongly preferred</li></ul><p><b>
Certifications (Preferred)</b></p><ul><li>
AWS Solutions Architect &ndash; Professional (or equivalent Azure/GCP professional-level certification)</li></ul><ul><li>
AWS Security Specialty or Certified Cloud Security Professional (CCSP)</li></ul><ul><li>
Kubernetes Administrator (CKA) or equivalent</li></ul><p><b>
Technical Skills</b></p><ul><li>
Cloud Platforms: Deep expertise in AWS (required); hands-on experience with Azure and/or GCP preferred</li></ul><ul><li>
Infrastructure as Code: Terraform, AWS CloudFormation, Pulumi, or CDK at enterprise scale</li></ul><ul><li>
Containerization &amp; Orchestration: Docker, Kubernetes (EKS/AKS/GKE), Kafka</li></ul><ul><li>
CI/CD &amp; DevOps: Advanced pipeline design with Jenkins, GitHub Actions, ArgoCD, or equivalent</li></ul><ul><li>
Networking &amp; Security: TCP/IP, DNS, SMTP, HTTP, VPCs, zero-trust architecture, WAF, distributed networks</li></ul><ul><li>
Programming &amp; Scripting: Python, Go, Ruby on Rails, or Bash (proficiency in at least two)</li></ul><ul><li>
Data &amp; Storage: SQL and NoSQL (Postgres and equivalents); familiarity with data lake and lakehouse architectures</li></ul><ul><li>
Observability: Datadog, New Relic, Prometheus/Grafana, or equivalent full-stack observability platforms</li></ul><ul><li>
AI/ML Infrastructure: Familiarity with cloud-native AI/ML infrastructure (SageMaker, Vertex AI, or equivalent) preferred</li></ul><ul><li>
Open-Source Ecosystem: Extensive experience contributing to and consuming open-source tooling in production environments</li></ul><ul><li>
Web Services &amp; APIs: Expert-level knowledge of REST, RPC, SOA, and API design principles</li></ul></div>

Cloud Architecture Engineer, Senior Principal

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