cloud support engineer

Net at Work

<div>About Net at Work
Founded in 1996, Net at Work is one of North America&rsquo;s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. 
 
Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today&rsquo;s digital economy. For more information, visit www.netatwork.com. 
About this Position
The Cloud Support Engineer provides advanced remote technical support for Cloud@Work clients across hosted desktop, server, network, identity, backup, and application-adjacent infrastructure. This role is hands-on, escalation-oriented, and accountable for restoring service quickly while documenting root cause, corrective actions, and follow-up recommendations in ConnectWise Manage. 
The ideal candidate is technically strong, disciplined in troubleshooting, comfortable working across multiple client environments, and able to communicate clearly with end users, internal engineers, service leadership, and onboarding teams. 
Job Responsibilities<ul><li>
Triage, troubleshoot, and resolve escalated support incidents across Windows Server, Remote Desktop Services, Active Directory, Group Policy, SQL Server, Microsoft 365, virtualization, VPN, firewall, printing, and endpoint access issues.</li><li>
Perform structured remote diagnosis, including log review, service validation, event correlation, connectivity testing, user/session analysis, and change impact review.</li><li>
Support hosted application environments, including IIS/SMTP dependencies, SSL certificate management, database connectivity, and application access workflows.</li><li>
Administer and support cloud and virtualization platforms, including VMware vSphere/ESXi/vCloud and private cloud infrastructure; Azure and AWS exposure preferred.</li><li>
Investigate backup, replication, restore, and disaster recovery issues; validate recovery points and escalate risks when data protection gaps are identified.</li><li>
Manage secure remote access technologies, including VPN, RDWeb/RDS, firewall rules, access controls, MFA-adjacent workflows, and user connectivity issues.</li><li>
Document troubleshooting steps, technical findings, time entries, client impact, and resolution notes in ConnectWise Manage with enough detail for repeatability and auditability.</li><li>
Use MSP toolsets such as ConnectWise Manage, ConnectWise Automate, ConnectWise Control, IT Glue, monitoring tools, and client documentation platforms to drive consistent service delivery.</li><li>
Collaborate with Onboarding Engineers, Support Engineers, Service Delivery leadership, and project teams to transition new clients, reduce recurring issues, and improve support readiness.</li><li>
Participate in on-call rotation and after-hours incident response when required.</li></ul> 
Job Requirements<ul><li>
3+ years of experience in help desk, managed services, systems administration, cloud operations, or a comparable technical support environment.</li><li>
Demonstrated ability to resolve complex technical issues independently while knowing when to escalate with clear evidence and recommended next steps.</li><li>
Experience supporting IaaS in private cloud environments; public cloud exposure, especially Azure, is preferred.</li><li>
Strong written documentation habits, including clear technical notes, client-facing summaries, root cause findings, and knowledge-base contributions.</li><li>
Microsoft certifications, VMware/VCP certification, Azure certifications, or equivalent hands-on experience are preferred.</li></ul> 
Customer Requirements
This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function. 
Core Competencies<ul><li>
Client Champion &ndash; Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.</li></ul><ul><li>
Problem Solver &ndash; Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.</li><li>
Promise Keeper &ndash; Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.</li><li>
Collaborative Integrator &ndash;Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.</li><li>
Driven Intrapreneur &ndash; Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.</li><li>
Inspiring Coach &ndash; Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.</li></ul> 
Compensation and Benefits
Base salary range: $80,000 to $95,000.
This position is also eligible for a bonus in accordance with the terms of the Company's plan. 
Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws. 
We provide competitive, affordable, and diverse benefit programs that support your total health &ndash; from healthy body to healthy mind. These benefits support you and your family in all aspects of life:<ul><li>
Health and Welfare (Medical, Dental, Vision)</li><li>
Accident, Critical Illness, and Hospital Indemnity</li><li>
Employee Assistance Program (EAP)</li><li>
Life and AD&amp;D Insurance</li><li>
Short- and Long-Term Disability Insurance</li><li>
Flexible Spending Accounts</li><li>
Transportation and Parking Accounts</li><li>
Health Savings Accounts (with company contribution)</li><li>
Retirement Planning (401k with matching contribution)</li><li>
Legal Benefits</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Wellness Program Offerings</li><li>
Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.</li><li>
8 Paid Holidays per year, including 1 floating holiday.</li></ul> 
The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 
The Company expects to accept applications for this position until [45 days after the initial posting date] but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions. 
EOE/Diversity &amp; Inclusion Statement
Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. 
Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.</div>

Cloud Support Engineer

10Pearls

<div><h4 class="jobSectionHeader">Company Overview 
 
10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cyber security, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs and high growth startups. We work with clients across industries, including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity and successful delivery and execution.</h4>
Role
We are looking for a DevOps Support Consultant to join our 24/7 support operations team. This role requires strong communication skills, basic cloud platform knowledge (Azure/AWS), and familiarity with monitoring tools and CI/CD pipelines. The ideal candidate should be proactive in troubleshooting issues, maintaining system availability, and ensuring smooth cloud infrastructure operations.
Responsibilities<ul><li>
Provide 24/7 support to the customer within the night shift</li><li>
Monitor cloud-based systems and applications to ensure high availability, performance, and reliability.</li><li>
Troubleshoot and resolve infrastructure and application-related issues.</li><li>
Work with Linux and Windows environments, including basic server and database administration.</li><li>
Collaborate with platform owners to identify and implement monitoring requirements.</li><li>
Maintain and enhance CI/CD pipelines to support deployment automation.</li><li>
Assist in log analysis and incident management for system stability.</li><li>
Follow best practices in DevOps.</li><li>
Stay updated on emerging cloud technologies and monitoring solutions.</li></ul> 
Required Skills<ul><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.</li><li>
2+ years of experience in a DevOps support/monitoring role.</li><li>
Basic hands-on experience with Azure or AWS cloud services.</li><li>
Good understanding of monitoring tools (e.g., CloudWatch, Prometheus, Grafana)</li><li>
Basic knowledge of CI/CD pipelines and Git version control.</li><li>
Understanding of scripting (PowerShell, Bash, or Python) is a plus.</li><li>
Strong analytical and troubleshooting skills.</li><li>
Excellent English communication skills (both written and verbal).</li><li>
Ability to work in Rotational shifts, including nights and weekends.</li><li>
AWS/Azure certifications (Associate/Professional level) are a plus.</li></ul>
Shift: Night Shift ( 8pm - 8am )
EZB92pb80X</div>

DevOps Support Consultant - Night Shift

Occam Solutions

<div>Primary Responsibility 
The DevSecOps Engineer shall serve as the lead technical engineer responsible for designing, implementing, securing, automating, and sustaining the cloud infrastructure supporting the Office of Naval Research (ONR) Data &amp; Analytics environment. The DevSecOps Engineer shall lead the implementation and execution of the technical requirements identified in PWS Section 4.5 &ndash; Technical Infrastructure and Platform Support, including infrastructure automation, Continuous Integration/Continuous Deployment (CI/CD), cloud security, container orchestration, Infrastructure-as-Code (IaC), and operational sustainment of the FedRAMP High and DoD Impact Level 5 (IL5) cloud environment. 
The DevSecOps Engineer shall architect and maintain secure cloud infrastructure, automate deployment pipelines, support AI/ML platform integration, implement cloud-native security controls, monitor system health and security events, and ensure compliance with DoD cybersecurity requirements. This position will work closely with software developers, data engineers, cloud architects, cybersecurity personnel, and Government stakeholders to deliver resilient, scalable, and secure cloud services. 
Duties and Responsibilities

The DevSecOps Engineer shall:
<ul>
<li>Design, deploy, automate, and maintain secure cloud infrastructure supporting mission applications and analytics platforms.</li>
<li>Develop, implement, and manage automated CI/CD pipelines using tools such as Jenkins, GitLab CI/CD, or equivalent technologies.</li>
<li>Build and maintain Infrastructure-as-Code (IaC) solutions utilizing Terraform, Ansible, or similar automation frameworks.</li>
<li>Implement and manage containerized application environments using Docker, Kubernetes, or comparable orchestration platforms.</li>
<li>Configure, monitor, and optimize cloud-native security services including Web Application Firewalls (WAF), Intrusion Detection/Prevention Systems (IDS/IPS), endpoint protection, and Security Information and Event Management (SIEM) platforms.</li>
<li>Analyze security logs, audit events, vulnerability reports, and SIEM alerts to identify threats, recommend mitigation strategies, and support incident response activities.</li>
<li>Support continuous Authority to Operate (ATO) compliance through configuration management, security patching, vulnerability remediation, and security documentation.</li>
<li>Implement secure API management, identity and access management (IAM), secrets management, encryption, and least-privilege access controls.</li>
<li>Develop automated monitoring, logging, alerting, and operational dashboards to improve system reliability and performance.</li>
<li>Support deployment and operationalization of AI/ML platforms and services, including cloud-native machine learning environments.</li>
<li>Collaborate with software developers, data engineers, and cloud architects to integrate security throughout the software development lifecycle (SDLC).</li>
<li>Ensure cloud infrastructure complies with DoD cybersecurity policies, FedRAMP High requirements, DoD IL5 controls, and applicable security frameworks.</li>
<li>Support system scalability, resilience, disaster recovery, and operational continuity.</li>
<li>Document system architectures, deployment procedures, security configurations, and operational processes.</li></ul> 


Minimum Qualifications

The DevSecOps Engineer shall meet the requirements for the &quot;DevSecOps Engineer &ndash; Intermediate&quot; labor category as defined in the CHESS ITES-3S contract vehicle and possess the following additional qualifications:
<ul>
<li>Seven (7) years of combined experience in DevSecOps, DevOps, SecOps, or MLOps engineering and development.</li>
<li>Five (5) years of hands-on experience designing, securing, implementing, and maintaining cloud environments, preferably within AWS GovCloud, Azure Government, or similarly regulated cloud environments.</li>
<li>Demonstrated experience supporting cloud environments operating under FedRAMP High, DoD Impact Level 5 (IL5), or comparable federal security requirements.</li>
<li>Verifiable experience on at least two (2) projects designing, implementing, and managing Continuous Integration/Continuous Deployment (CI/CD) pipelines using Jenkins, GitLab CI/CD, Azure DevOps, GitHub Actions, or equivalent technologies.</li>
<li>Demonstrated expertise implementing and managing containerization and orchestration technologies, including Docker, Kubernetes, OpenShift, or similar platforms.</li>
<li>Hands-on experience implementing Infrastructure-as-Code (IaC) using Terraform, Ansible, CloudFormation, or comparable automation tools.</li>
<li>Experience configuring and administering cloud-native security capabilities including Web Application Firewalls (WAF), Intrusion Detection/Prevention Systems (IDS/IPS), Security Information and Event Management (SIEM), vulnerability management, and cloud security monitoring solutions.</li>
<li>Verifiable experience analyzing security logs, SIEM data, audit records, and threat intelligence to identify vulnerabilities, investigate security events, and implement corrective actions.</li>
<li>Experience implementing secure Identity and Access Management (IAM), encryption, secrets management, and Zero Trust security principles.</li>
<li>Experience supporting automated monitoring, logging, system performance optimization, and operational sustainment of enterprise cloud platforms.</li>
<li>Strong understanding of DevSecOps best practices, secure software development lifecycle (SSDLC), and cloud security architectures.</li> 
</ul>
Qualifications
<ul>
<li>Active Secret security clearance (required).</li>
<li>Current DoD 8140 (or legacy DoD 8570) cybersecurity certification applicable to privileged access functions (e.g., Security+, CySA+, CASP+, CISSP, CCSP).</li>
<li>AWS Certified DevOps Engineer &ndash; Professional, AWS Security Specialty, Azure DevOps Engineer Expert, Certified Kubernetes Administrator (CKA), or comparable cloud certifications.</li>
<li>Experience supporting AI/ML environments, including AWS SageMaker, Azure Machine Learning, or similar platforms.</li>
<li>Experience with streaming data technologies such as Apache Kafka, AWS Kinesis, or equivalent event-driven architectures.</li>
<li>Familiarity with NIST RMF, DISA STIGs, FedRAMP, Zero Trust Architecture, and DoD cybersecurity compliance requirements.</li></ul></div>

DevSecOps Engineer

Datamatics Technologies

<div>
 Job Description: Data Security &amp; Privacy Engineer
 
 
 Job Title:
 
 Data Security &amp; Privacy Engineer
 
 
 Experience:
 
 3&ndash;11+ Years
 
 
 Location:
 
 &nbsp;
 
 Riyadh - Onsite
 
 
 
 Employment Type:
 
 Full-Time
 
 Job Overview
 
 We are seeking a skilled
 
 Data Security &amp; Privacy Engineer
 
 with
 
 3&ndash;11+ years of experience
 
 to design, implement, and manage enterprise data security and privacy solutions. The ideal candidate will have strong expertise in identity and access management, data protection technologies, encryption, security monitoring, and privacy controls across cloud environments. This role will be responsible for ensuring the confidentiality, integrity, and availability of enterprise data while supporting regulatory compliance and security best practices.
 
 Key Responsibilities
 <ul>
 <li>
 Design and implement data security and privacy controls across enterprise environments
 </li>
 <li>
 Manage identity and access management (IAM) solutions across cloud platforms
 </li>
 <li>
 Implement data protection strategies including encryption, masking, and data loss prevention
 </li>
 <li>
 Configure and manage security monitoring and threat detection solutions
 </li>
 <li>
 Support security assessments, audits, and compliance initiatives
 </li>
 <li>
 Define and enforce data security policies, standards, and best practices
 </li>
 <li>
 Collaborate with cloud, infrastructure, application, and data teams to secure enterprise data assets
 </li>
 <li>
 Monitor security events, investigate incidents, and support remediation activities
 </li>
 <li>
 Implement secure data handling practices throughout the data lifecycle
 </li>
 <li>
 Support privacy initiatives including sensitive data discovery, classification, and protection
 </li>
 <li>
 Continuously evaluate emerging security threats and recommend improvements
 </li>
 </ul>
 Required Technical SkillsIdentity &amp; Access Management (IAM)
 <ul>
 <li>
 Hands-on experience with
 
 GCP IAM or Azure IAM or AWS IAM
 
 </li>
 <li>
 Strong understanding of identity governance, authentication, authorization, roles, permissions, and access controls
 </li>
 <li>
 Experience implementing least privilege access models and access management best practices
 </li>
 </ul>
 Data Protection &amp; Privacy
 <ul>
 <li>
 Experience with
 
 Data Loss Prevention (DLP)
 
 solutions
 </li>
 <li>
 Strong understanding of data classification, sensitive data protection, and privacy controls
 </li>
 <li>
 Experience implementing data security policies and compliance requirements
 </li>
 </ul>
 Encryption &amp; Key Management
 <ul>
 <li>
 Strong experience with
 
 Encryption and Key Management Services (KMS)
 
 </li>
 <li>
 Knowledge of encryption standards, key lifecycle management, certificate management, and cryptographic best practices
 </li>
 <li>
 Experience securing data at rest, in transit, and during processing
 </li>
 </ul>
 Data Masking &amp; Protection
 <ul>
 <li>
 Experience implementing
 
 Data Masking
 
 techniques for protecting sensitive information
 </li>
 <li>
 Understanding of tokenization, anonymization, and privacy-enhancing technologies
 </li>
 </ul>
 Security Monitoring &amp; SIEM
 <ul>
 <li>
 Hands-on experience with
 
 Splunk or Microsoft Sentinel
 
 for security monitoring and incident detection
 </li>
 <li>
 Experience analyzing security events, alerts, logs, and threat intelligence data
 </li>
 <li>
 Knowledge of SIEM use cases, dashboards, and security investigations
 </li>
 </ul>
 Qualifications
 <ul>
 <li>
 Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or a related field
 </li>
 <li>
 
 3&ndash;11+ years
 
 of experience in Data Security, Cloud Security, Information Security, or Privacy Engineering
 </li>
 <li>
 Strong understanding of cloud security principles and enterprise security architecture
 </li>
 <li>
 Excellent analytical, troubleshooting, and communication skills
 </li>
 <li>
 Experience working with cross-functional security and technology teams
 </li>
 </ul>
 Preferred Skills
 <ul>
 <li>
 Experience with cloud security frameworks and compliance standards
 </li>
 <li>
 Knowledge of privacy regulations and data protection requirements
 </li>
 <li>
 Familiarity with security automation and incident response processes
 </li>
 <li>
 Experience securing data platforms, analytics environments, and cloud-native applications
 </li>
 <li>
 Security certifications such as CISSP, CCSP, Security+, or cloud security certifications are a plus
 </li>
 </ul>
 Key Technology Stack
 <ul>
 <li>
 
 Cloud IAM:
 
 
 GCP IAM or Azure IAM or AWS IAM
 
 </li>
 <li>
 
 Data Protection:
 
 DLP
 
 and
 
 Data Classification
 
 and
 
 Privacy Controls
 </li>
 <li>
 
 Encryption &amp; Security:
 
 Encryption
 
 and
 
 KMS
 
 and
 
 Key Lifecycle Management
 </li>
 <li>
 
 Data Privacy:
 
 Data Masking
 
 and
 
 Tokenization
 
 and
 
 Sensitive Data Protection
 </li>
 <li>
 
 Security Monitoring:
 
 
 Splunk or Microsoft Sentinel
 
 </li>
 <li>
 
 Security Operations:
 
 SIEM Monitoring
 
 and
 
 Threat Detection
 
 and
 
 Incident Response
 </li>
 <li>
 
 Cloud Security:
 
 Cloud Security Controls
 
 and
 
 Access Governance
 
 and
 
 Compliance Management
 </li>
 </ul>
</div>

Data Security & Privacy Engineer

Sonata Software

<div>
 
 
 CSA GD Job Description for Windows Server &amp; Client along with SCCM &amp; Intune. (Egypt)
 
 
 
 We are seeking a highly skilled and experienced Platforms Architect to join our team. The ideal candidate will have extensive knowledge and hands-on experience with
 
 Windows Server &amp; Client along with SCCM &amp; Intune. (Above 10 yrs experience with English and Arabic)
 
 
 
 
 Windows Server.
 
 
 
 The Microsoft Platform Engineer (Client, servers and virtualization) Engineer role requires knowledge and experience in a number of the following technologies/areas:
 
 <ul>
 <li>
 Experience with Deployment technologies like WDS, MDT, High Availability technologies like storage Backup Hyper-V.
 </li>
 <li>
 Expertise on Storage SAN NAS DAS understanding of storage stack its architecture.
 </li>
 <li>
 Virtualization (Hyper-V) : Monolithic and Microkernel, Hyper-V ring Architecture.
 </li>
 <li>
 VHD and AVHDX Merging Checking integrity with its differencing chain.
 </li>
 <li>
 Failover, Planned Failover, Test Failure, Unplanned Failover.
 </li>
 <li>
 Hyper-V Migration.
 </li>
 <li>
 Windows as a service with its deployment rings concepts, co-management with MEMCM is an added advantage.
 </li>
 <li>
 Troubleshooting windows updates issues and understanding of Component based servicing.
 </li>
 <li>
 Understanding of Patch Management and experience with Windows Server Update Services (WSUS).
 </li>
 <li>
 Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management.
 </li>
 <li>
 Understanding of WMI and familiarity with WMI queries
 </li>
 <li>
 Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups.
 </li>
 <li>
 Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing.
 </li>
 <li>
 Exceptional Problem-Solving and Communication Skills - Spoken and written English (including technical writing).
 </li>
 </ul>
 
 
 
 
 
 Windows client
 
 
 
 Role type Customer Engineer - CSA Skills Required Broad knowledge of Windows Server &amp; Windows 10 and Windows 11 platforms, including deployment, management, and troubleshooting.
 
 
 Expertise in Windows 365, providing seamless hybrid work environments by integrating with Azure Virtual Desktop.
 
 
 Proficiency in Microsoft Intune for device management, including application deployment, security baselines, and dynamic provisioning.
 
 
 Experience with Windows Hello for Business, Windows Sandbox Management, and Endpoint Analytics for Windows 11.
 
 
 Ability to manage and configure Windows 365 Cloud PCs, ensuring consistent and uninterrupted work experiences.
 
 
 Windows &amp; Cloud Environments Windows 10/11 &ndash; Deployment, configuration, troubleshooting
 
 
 Windows 365 Cloud PC
 
 
 &ndash; Provisioning, optimization, licensing, and performance tuning Entra ID (Azure AD) Hybrid Join &amp; Entra Join
 
 
 &ndash; Configuration and troubleshooting Windows Update for Business (WUFB)
 
 
 &ndash; Update compliance and management LAPS (Local Administrator Password Solution) &amp; Windows LAPS
 
 
 &ndash; Configuration, management, and differences KMS / MAK Licensing / Cloud-based licensing
 
 
 &ndash; For W365 and traditional enterprise activation Virtual Desktop &amp; Cloud Solutions Windows 365 vs. Azure Virtual Desktop (AVD)
 
 
 &ndash; Use case comparison and best practices Networking &amp; Bandwidth Tuning
 
 
 &ndash; Optimizing Cloud PC performance Security &amp; Compliance Microsoft Defender for Endpoint (MDE)
 
 
 &ndash; Security policies, monitoring, and integrations Conditional Access &amp; Device Compliance
 
 
 &ndash; Enforcing security baselines (GPOs, Intune at a high level) BitLocker &amp; Windows Hello for Business
 
 
 &ndash; Encryption and authentication Security Standards &amp; Baselines
 
 
 &ndash; NIST 800-53, Zero Trust principles Application Management &amp; Deployment Winget &amp; MSIX Packaging
 
 
 &ndash; Modern app deployment Microsoft Store for Business (MsFB) Private Store Deprecation
 
 
 &ndash; Transition planning Identity &amp; Authentication Entra AD (Azure AD) &amp; Hybrid Join
 
 
 &ndash; When and how to use them Single Sign-On (SSO) &amp; Multi-Factor Authentication (MFA)
 
 
 &ndash; Securing endpoints RBAC (Role-Based Access Control)
 
 
 &ndash; Ensuring scoped access Networking &amp; Connectivity VPN &amp; Always-On VPN
 
 
 &ndash; Secure remote access Cloud PC Networking
 
 
 &ndash; Latency, bandwidth, and connectivity considerations Wi-Fi Authentication
 
 
 &ndash; 802.1X, certificate-based authentication DNS, DHCP, Firewall Basics
 
 
 &ndash; Endpoint connectivity essentials Monitoring &amp; Troubleshooting Windows Event Logs Perf Logs &amp; Defender Logs
 
 
 &ndash; Digging into issues Performance Monitoring
 
 
 &ndash; Task Manager, Resource Monitor, Sysinternals tools Remote Troubleshooting
 
 
 &ndash; Quick Assist, Remote Desktop Other Essential Skills Problem-Solving Mindset
 
 
 &ndash; Can diagnose and resolve complex issues Scripting &amp; Automation
 
 
 &ndash; PowerShell for automation and remediation Documentation &amp; Knowledge Sharing
 
 
 &ndash; Creating technical guides and best practices Collaboration
 
 
 &ndash; Working cross-functionally with security, networking, and IT teams User-Centric Approach
 
 
 &ndash; Balancing security and usability Optional Skills 8+ years&rsquo; experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting
 
 
 
 SCCM/Intune Customer Engineer
 
 
 
 We are looking for a SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices.
 
 
 Key Responsibilities
 
 
 &bull; Responsibilities include, but are not limited to, the following examples:
 
 
 &bull; Provide Tier 3 support to customers for technical requests related to SCCM and Intune environments.
 
 
 &bull; Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance.
 
 
 &bull; Investigate and resolve requests related to:
 
 
 &bull; - SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation.
 
 
 &bull; - Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup.
 
 
 &bull; Support mobile device management (MDM) requests, including:
 
 
 &bull; - Enrollment and management of iOS, Android, and Windows 10/11 devices.
 
 
 &bull; - Mobile app deployment via Intune (store apps, LOB apps, and web links).
 
 
 &bull; - Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms.
 
 
 &bull; Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment.
 
 
 &bull; Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDM Diagnostic stool) to identify root causes and resolve requests efficiently.
 
 
 &bull; Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and context.
 
 
 &bull; Document support requests, investigation steps, resolutions, and known best practices.
 
 
 &bull; Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is required.
 
 
 
 
 
 Soft Skills &amp; Presentation skills
 
 
 &bull; Strong communication skills with the ability to translate complex technical topics into simple, customer-friendly language.
 
 
 &bull; Active listening and empathy when engaging with end users or customer teams.
 
 
 &bull; Adaptable and calm under pressure, especially when working with high-impact or time-sensitive support requests.
 
 
 &bull; Excellent time management, prioritization, and follow-through. &bull; Strong sense of ownership and accountability for customer experience and outcomes.
 
 
 &bull; Collaborative mindset with a willingness to work cross-functionally to drive resol
 
 
 
 
 
 Good to have : Azure certifications (Azure Solutions Architect Expert; Azure Security Engineer Associate; Azure Administrator Associate)
 
 
 Understanding of competitor clouds and how they compare to Microsoft solutions.
 
 
 Technical experience with hybrid infrastructures, architecture designs, and technology management.
 
 
 Proven track record in successfully planning, deploying, operating, and optimizing cloud environments.
 
 
 Advanced Microsoft certifications are preferred.
 
</div>

Customer Solutions Architect

JCSSolutions

<div>Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! 
 
Job Summary 
JCS Solutions is seeking a highly qualified Hybrid Multi-Cloud Engineer SME to support mission-critical Department of Defense (DoD) programs Fort Belvoir, VA. The successful candidate will serve as a senior technical contributor responsible for architecting, engineering, implementing, and sustaining secure hybrid cloud solutions across Microsoft Azure and Amazon Web Services (AWS). This position requires both strategic cloud architecture expertise and hands-on engineering experience in designing and deploying modern cloud infrastructure, endpoint management, and security solutions within highly secure enterprise environments. The ideal candidate is an experienced cloud engineer who thrives in fast-paced environments, enjoys solving complex technical challenges, and is capable of developing greenfield cloud solutions while collaborating with cross-functional engineering and cybersecurity teams. This position may also provide technical leadership and mentoring to junior cloud engineers. 
Clearance: Must have Active DoD Top Secret security clearance with eligibility for Sensitive Compartmented Information (SCI) access. 
 
What&rsquo;s in it for you:<ul><li>
Join a premier technology firm specializing in innovative solutions.</li><li>
Be part of a collaborative, inclusive, and innovative work culture.</li><li>
Enjoy tremendous growth potential in a high-performing team environment.</li><li>
A robust benefits package:<ul><li>
Health, dental, and vision insurance</li><li>
Life insurance</li><li>
Short-and-long term disability</li><li>
Paid time off (PTO)</li><li>
401k retirement plan with employer match</li><li>
Annual Professional Development Reimbursement Program</li><li>
And more!</li></ul></li></ul>
 What you will do:<ul><li>
Architect, design, engineer, and implement secure hybrid cloud solutions utilizing Microsoft Azure and AWS.</li><li>
Design and deploy greenfield cloud environments supporting Department of Defense mission requirements.</li><li>
Develop secure, scalable, and resilient cloud architectures aligned with DoD cybersecurity guidance and Zero Trust principles.</li><li>
Design and implement Infrastructure as Code (IaC) solutions utilizing Terraform, Azure Bicep, ARM Templates, CloudFormation, or similar technologies.</li><li>
Design and administer Microsoft Intune, Microsoft Defender for Endpoint, Defender for Server, and Defender for Cloud, Microsoft Purview, and Azure Virtual Desktop (AVD) environments supporting enterprise endpoint management and security.</li><li>
Engineer secure networking solutions integrating on-premises infrastructure with Azure and AWS cloud environments.</li><li>
Implement cloud-native monitoring, logging, backup, disaster recovery, and security services.</li><li>
Automate cloud deployments and operational processes using PowerShell, Python, Azure CLI, AWS CLI, or similar scripting tools.</li><li>
Collaborate with cybersecurity, systems engineering, networking, and application development teams to deliver integrated cloud solutions.</li><li>
Support system accreditation activities and ensure compliance with DoD security policies, NIST guidance, and Risk Management Framework (RMF) requirements.</li><li>
Evaluate emerging cloud technologies and recommend innovative technical solutions supporting mission objectives.</li><li>
Provide technical mentorship and guidance to junior engineers and support technical leadership responsibilities as required.</li></ul>
What you will bring:<ul><li>
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline with 12+ years of relevant experience. Additional experience may be considered in lieu of a degree.</li><li>
Active DoD Top Secret security clearance with eligibility for Sensitive Compartmented Information (SCI) access.</li><li>
Current DoD 8570/8140 IAT Level II certification (Security+, CySA+, CCNA Security, or equivalent).</li><li>
Microsoft Certified: Azure Solutions Architect Expert certification.</li><li>
Minimum of five (5) years of experience architecting and implementing enterprise cloud solutions.</li><li>
Extensive experience designing and deploying Microsoft Azure infrastructure and platform services.</li><li>
Demonstrated experience architecting hybrid cloud environments integrating on-premises infrastructure with Microsoft Azure and AWS.</li><li>
Hands-on experience implementing and administering:<ul><li>
Microsoft Intune* Microsoft Defender for Endpoint* Microsoft Purview* Azure Virtual Desktop (AVD)</li><li>
Experience managing enterprise endpoint security, device compliance, application deployment, endpoint configuration, data governance, information protection, and Data Loss Prevention (DLP).</li><li>
Experience with Infrastructure as Code (Terraform, Azure Bicep, ARM Templates, CloudFormation, or equivalent).</li><li>
Experience automating cloud administration through PowerShell, Python, Bash, Azure CLI, and/or AWS CLI.</li><li>
Strong understanding of cloud networking, enterprise security, Zero Trust architecture, NIST cybersecurity guidance, and RMF.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to work effectively within dynamic, mission-focused engineering organizations.</li><li>
Familiarization with cloud connected endpoints, remote users, virtual devices, and non-persistent endpoints.</li></ul></li></ul>
How will you wow us:<ul><li>
AWS Certified Solutions Architect &ndash; Professional certification.</li><li>
Additional AWS Professional or Specialty certifications.</li><li>
Experience supporting Department of Defense cloud modernization initiatives.</li><li>
Familiarity with the Department of Defense Joint Warfighting Cloud Capability (JWCC), DoD Joint Tenant environments, or other enterprise cloud initiatives.</li><li>
Understanding of the DoD Enterprise Cloud Strategy and cloud adoption across the Joint Force.</li><li>
Familiarization with Trellix and Tanium in on-prem environments.</li><li>
Experience supporting Zero Trust implementation initiatives within DoD environments.</li><li>
Experience with Windows 365 Cloud PC.</li><li>
Experience with Kubernetes, Azure Kubernetes Service (AKS), Amazon Elastic Kubernetes Service (EKS), or Red Hat OpenShift.</li><li>
Experience with Azure Arc or other hybrid cloud management platforms.</li><li>
Familiarity with DevSecOps methodologies and CI/CD automation pipelines.</li><li>
Previous experience serving as a technical lead or mentoring cloud engineering teams.</li></ul> 
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers&rsquo; mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities. 
 
JCS is both a Great Place to Work and a Top Places to Work certified company. 
 
Our employees embody our core values, and we are looking for others who do too!<ul><li>
Customer Experience: Strive for excellence and delight our clients</li><li>
Innovation: Embrace creative thinking to enable continual growth and powerful solutions</li><li>
Accountability: Take ownership of and pride in our actions and service delivery</li><li>
Inspire: Be inspired to be your best self and have fun in the process</li><li>
Integrity: Do the right thing, the right way, every time!</li><li>
Stewardship: The careful and responsible management of something entrusted to our care.</li></ul> 
At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $96,000 - $105,000. 
 
Commitment to Non-Discrimination
 
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws. 
 
 
NOTICE: Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come from @JCSSolutions.com. We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.
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Hybrid Multi-Cloud Engineer SME (Azure/Endpoint Management)

Vivacity Tech PBC

<div>The DevOps / Platform Engineer is responsible for managing and optimizing cloud-based infrastructure, with a strong focus on Google Cloud Platform (GCP). This role ensures the reliability, security, and scalability of systems that support business operations. This individual will proactively monitor environments, troubleshoot issues, and collaborate across teams to implement and maintain efficient, cloud-first solutions. This individual will play a key role in supporting multi-tenant systems, ensuring proper data isolation, security boundaries, and scalability across shared and tenant-specific resources.
What We Offer<ul><li>
Competitive salary up to $125,000</li><li>
401(k) with generous company match and immediate vesting</li><li>
Medical, Dental, Vision &amp; Voluntary Benefits</li><li>
Company-paid Short-Term Disability, Long-Term Disability, and Life Insurance</li><li>
Non-Accrued Paid Time Off (PTO) policy providing flexibility and work-life balance</li><li>
80 hours of paid Sick Time annually</li><li>
10 paid holidays per year</li><li>
96 paid volunteer hours annually to support causes you care about</li><li>
$1,000 annual Development Reimbursement for continued learning and growth</li><li>
Paid Parental Leave to support growing families</li><li>
Award-winning workplace culture and supportive team environment</li><li>
Opportunities for growth and recognition in a mission-driven organization</li><li>
Employee discounts and additional voluntary benefits including pet insurance, legal insurance, and more</li></ul>
Essential Functions<ul><li>
Administers and manages cloud infrastructure within Google Cloud Platform (GCP), including compute, storage, networking, and IAM</li><li>
Provisions, configures, and maintains cloud resources using infrastructure-as-code and automation tools</li><li>
Monitors system performance, availability, and cost efficiency across cloud environments</li><li>
Implements and enforces security best practices, including identity management, access controls, and compliance standards (e.g., SOC 2)</li><li>
Manages backups, disaster recovery strategies, and business continuity processes within cloud environments</li><li>
Collaborates with engineering teams to support application deployments and optimize system performance</li><li>
Troubleshoots and resolves system and application-level issues in a timely manner</li><li>
Maintains and improves CI/CD pipelines and deployment processes with tools like Github Actions in collaboration with development teams</li><li>
Analyzes system usage and recommends scaling strategies to ensure performance and cost optimization</li><li>
Documents system configurations, processes, and procedures to ensure clarity and consistency</li><li>
Supports incident response efforts and participates in root cause analysis</li><li>
Provides on-call support to meet service level objectives and ensure system uptime</li><li>
Designs and supports multi-tenant architectures, including data isolation strategies, sharding approaches, and tenant-aware resource management</li><li>
Implements tenant-level monitoring, alerting, and observability to ensure performance and reliability across environments</li><li>
Continuously evaluates and implements new tools and technologies to improve system reliability and efficiency</li><li>
Perform other duties as assigned</li></ul>
Knowledge, Skills &amp; Abilities<ul><li>
Knowledge of cloud security principles, IAM roles, and access control models</li><li>
Familiarity with containerization technologies (Docker) and orchestration tools (Kubernetes/GKE)</li><li>
Strong troubleshooting and problem-solving skills across distributed systems</li><li>
Understanding of networking concepts (TCP/IP, DNS, load balancing, firewalls) in cloud environments</li><li>
Proficiency with scripting (e.g., Python, Bash) for automation tasks</li><li>
Excellent verbal and written communication skills</li><li>
Strong organizational skills and attention to detail</li><li>
Ability to manage multiple priorities and work independently in a fast-paced environment</li></ul>
Values<ul><li>
Carry passion.</li><li>
Desire excellence.</li><li>
Keep dreaming.</li><li>
Build community.</li><li>
Be Vivacious.</li></ul>
Education &amp; Experience<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or related field</li><li>
Minimum 5-7 years of relevant experience required</li><li>
1&ndash;2 years of experience in a cloud infrastructure or DevOps role</li><li>
Strong experience with Google Cloud Platform (GCP), including services such as Compute Engine, Cloud Run, Cloud Storage, and VPC networking</li><li>
Proficiency with Infrastructure as Code tools (e.g., Terraform) and automation practices</li><li>
Hands-on experience supporting CI/CD workflows and modern deployment practices</li><li>
Experience with monitoring and logging tools (e.g., Cloud Monitoring, Cloud Logging)</li><li>
Google Cloud certifications (e.g., Associate Cloud Engineer, Professional Cloud Architect) preferred</li></ul>
Additional Requirements<ul><li>
Prolonged periods of sitting or standing at a desk and working on a computer</li></ul></div>

DevOps / Platform Engineer

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