cloud support engineer

Arrow Electronics

<div><h1 class="jobSectionHeader"><b>Position:
</b></h1>NetApp Experienced Technical Administrator / Engineer
<p></p><h1 class="jobSectionHeader"><b>Job Description:
</b></h1><p><b>About Arrow ECS:
</b><br>
Arrow ECS provides IT professionals&mdash;including service providers, software publishers, and systems integrators&mdash;with cutting-edge global technological solutions. Our offerings span five key areas:
</p><ul><li>Servers, Storage &amp; Virtualization
</li><li>Networking &amp; Security
</li><li>Infrastructure Software
</li><li>Cloud Solutions
</li><li>Training &amp; Services
</li></ul><p>As we continue to grow, we are strengthening our team and looking for a skilled <b>NetApp Experienced Technical Administrator / Engineer </b>to join us.
</p><p></p><p><b>Role Summary:
</b></p><p>The NetApp Technical Support Engineer 2, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers.
</p><p>We&rsquo;re seeking a motivated professional who is passionate about IT services and eager to grow within our organization.
</p><p></p><p><b>Key Responsibilities:
</b></p><ul><li>Ensure operational continuity of NetApp systems on-premises or in the cloud
</li><li>Execute centralized deployment services
</li><li>Handle customer tickets in a professional way as per Arrow&rsquo;s ways of working.
</li><li>Provide monthly activity reports to customers
</li><li>Respond to system alerts, support tickets, and customer change requests
</li><li>Serve as the technical advisor and point of contact for customers
</li><li>Collaborate with internal teams and NetApp support to ensure a high-quality customer experience
</li><li>Stay updated on industry trends, emerging technologies, and the NetApp roadmap
</li><li>Participate in the on-call rotation to cover 24x7 service continuity.
</li></ul><p></p><p><b>Required Qualifications:
</b></p><ul><li>Degree or equivalent training in Information and Communication Technology (ICT)
</li><li>Minimum 4 years of Storage infrastructure platforms and NetApp or similar experience.
</li><li>Familiarity with cloud technologies such as Azure, AWS, or Google Cloud
</li><li>Understanding of ITIL and/or Agile methodologies is a plus
</li><li>Excellent communication skills with the ability to convey technical details to non-technical stakeholders
</li><li>Capable of working both independently and within an international team
</li><li>Strong organizational skills with the ability to prioritize and meet deadlines
</li><li>Proficiency in <b>English
</b></li></ul><p></p><h1 class="jobSectionHeader"><b>Location:
</b></h1>EG-New Cairo, Egypt (Uvenues)
<p></p><h1 class="jobSectionHeader"><b>Time Type:
</b></h1>Full time
<p></p><h1 class="jobSectionHeader"><b>Job Category:
</b></h1>Engineering and Technology</div>

NetApp Experienced Technical Administrator / Engineer

Systems Engineering Solutions Corporation

<div><p><b>Program Description:</b> This role supports the U.S. Air Force Cloud One Architecture and Common Shared Services contract and currently has an opening for a Amazon Web Services Jr.</p><p><br>
</p><p><b>Location:</b> This position will be hybrid remote. Candidates will be required to work onsite as needed. Candidates need to be located near Hanscom AFB (Boston, MA) or work in Huntsville, AL.</p><p></p><p><b><br>
Responsibilities:</b></p><p>
We are seeking an <b>AWS Cloud Operation and support Engineer </b>with expertise in multiple cloud platforms. A successful individual will be responsible for developing in a scalable cloud-native solutions, and ensuring best practices across architecture, development, deployment, and security from design, test, integration, production, sustainment and maintenance. This is a hands-on technical role that requires rolling up your sleeves to architect, code, debug, and mentor. Perform cloud operations and engineering tasks to enhance, sustain, and maintain scalable, resilient, and secure cloud solutions for AWS cloud environment</p><ul><li>
Perform AWS cloud operations, sustainment, and maintenance activities to maintain optimum cloud
</li><li>Adopt and utilize DevSecOps practices, infrastructure as code, and automation frameworks</li><li>
Through development and sustainment activities, optimize application performance and reliability in cloud environments</li><li>
 Design, implement and sustain secure cloud architectures and networks implementing zero-trust principles and defense-in-depth strategies</li><li>
Maintain compliance with industry standards (SOC 2, HIPAA, PCI-DSS, etc.) and regulatory requirements</li><li>
Architect, implement and maintain cloud networking security controls including STIG requirements</li><li>
Implement identity and access management solutions and security monitoring frameworks</li><li>
Support development of migration methodologies and ensure minimal organizational disruption during transitions</li><li>
Utilize CI/CD workflows and infrastructure-as-code development using Jenkins, Terraform, Ansible, Kubernetes, Jira, Confluence, Artifactory, and Guacamole to support DevSecOps practices.</li><li>
Containerize applications to enhance scalability and deployment efficiency.</li><li>
Support the design and development of Shared Services.</li><li>
Configure and troubleshoot cloud, virtual, and physical hardware and software systems.</li><li>
Establish and maintain SQL and NoSQL databases, ensuring their performance and reliability.</li><li>
Support preparation of detailed technical documentation of development and operational processes.</li><li>
Work in cross-functional teams including development, operations, security, and product management</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s Degree and 2+ years or more of experience; additional years of experience may be accepted in lieu of degree.</li><li>
Must have an active Secret clearance.
</li><li>US citizenship required</li><li>
Certifications: CompTIA Security+ or equivalent (IAT-2)</li><li>
Practiced verbal and written communications skills</li><li>
Ability to participate in team efforts to accomplish assigned tasks</li><li>
Demonstrated experience in cloud operations and sustainment and performing tasks and actions described in the primary responsibilities section</li></ul><p><br>
</p><p></p><p><b>Preferred Skills</b></p><ul><li>Experience with USAF Cloud One or Platform 1
</li><li>Knowledge of Zero Trust Architecture. Experience a plus.</li><li>Capable of working in high powered teams and maintaining positive interpersonal relationships while delivering products and services to the customer</li><li>Understanding Active Directory, AWS AD, SAML and the standards, procedures, and processes</li><li>Experience with Ansible, AWS console, Elastic, AWS, Jira, Confluence, Git, Bitbucket and various cloud Software as a Service (SaaS) offerings to conduct DEV/SEC/OPS pipeline development activities</li><li>Administration experience with cloud-based applications (MS O365, SharePoint, AWS AD, AWS)</li><li>Experience administering Windows Server, and related services</li></ul><b><br>
Benefits</b><p><b><br>
SES provides a competitive salary and the following benefits:</b></p>
<ul><li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>AD&amp;D</li>
<li>STD</li>
<li>LTD</li>
<li>Company paid Life Insurance</li>
<li>401k with employer contribution</li>
<li>Paid Time Off</li>
<li>Pet Insurance</li></ul></div>

AWS Cloud Operation and Support Engineer

QuickStart Technologies, Inc.

<p><b>Platform Support Engineer </b></p><p><b>Job Locations: </b>Karachi, Pakistan</p><p><b>Functional Department: </b>Technology</p><p><b>Type: </b>Regular, Full-Time</p><p><b>Working hours:</b> 6:00PM to 3:00AM PKT</p><p><b>Vision: </b>Transforming how the world discovers, develops, and unleashes cyber talent.</p><p><b>Mission: </b>We&rsquo;re not just filling skills gaps&mdash;we&rsquo;re redefining how companies hire, grow, and retain the people who power their security future.</p><p><b>Overview</b>: QuickStart is a leader in IT workforce development that helps job-seekers break into in-demand IT fields and upskills existing IT professionals. The organization uses its proprietary learning methodology and workforce readiness platform (CLIPP) to deliver personalized learning using AI and multi-modal formats. We partner with leading universities, certification providers, and employers to build and transform IT workforce for Fortune 5000 customers in the areas of App Dev, Dev Ops, Information Security, Cloud computing and Data Science. If you are interested in becoming a part of a team that is changing the game in IT training and workforce development, we want to hear from you.</p><p>At QuickStart, we are committed to upholding the following core values:</p><p><b>P*assion |</b>R<b>espect | </b>A<b>ccountability | </b>I<b>nnovation | </b>S<b>peed | </b>E<b>xecution [ </b>PRAISE* ]</p><p>We are seeking a motivated Platform Support Engineer to join our team. The ideal candidate will have a strong technical background and a passion for education technology, ensuring our platform is robust, accessible, and user-friendly for learners and instructors alike.</p><p><b>Responsibilities</b>, include but are not limited to:</p><p>&middot; <b>LMS Maintenance &amp; Support:</b> Manage, monitor, and upgrade the LMS (e.g., , Canvas, Salesforce, Student Management System, CLIPP or inhouse built Platforms) to ensure 99.9% uptime and optimal performance of the platform.</p><p>&middot; <b>Troubleshooting:</b> Act as the technical point of escalation to diagnose and resolve complex user issues, such as login problems, course content access issues, certifications, submissions or SCORM/API failures.</p><ul><li><b>Deployments:</b> Work with Development and DevOps Team to setup VMs/Instances for Labs/classes, Code deployments for PHP, Nodejs or java and run dependent Database scripts as necessary.</li></ul><ul><li><b>Infrastructure &amp; Security:</b> Manage cloud infrastructure (AWS/Azure/GCP), database performance, and ensure secure data handling, particularly concerning user progress tracking and assessments. Be Part of the migrations of applications, Cloud and Database Services.</li></ul><p>&middot; <b>Automation:</b> Utilize scripting (Python, Bash, Go, Groovy) to automate routine tasks, such as user provisioning, course enrolments, or report generation.</p><ul><li><b>Documentation:</b> Create and maintain technical documentation, including troubleshooting guides, system architecture diagrams, and user manuals.</li></ul><ul><li><b>Reporting:</b> Generate and analyze usage metrics, including learner progress, engagement, and pass/fail rates for management review or bug tracking into JIRA/Confluence or SharePoint.</li></ul><p>&middot; <b>Mentoring:</b> Mentor/train junior team members, to ensure team can support day to day tasks.</p><p><b>Minimum Qualifications</b>:</p><p><b>Education and Experience</b></p><ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or a related field.</li><li>5+ years in a technical role, preferably in a SaaS or education-related field.</li><li>Strong knowledge of Linux/Unix environments.</li><li>Experience with SQL and relational database management (e.g., MySQL, PostgreSQL, SQLServer, RDS/MongoDB).</li><li>Familiarity with web technologies (HTML, CSS, JavaScript, NodeJS, PHP).</li><li>Experience with SCORM, xAPI (Experience API), or QTI/LTI standards.</li><li>Knowledge of cloud platforms (AWS, Azure and GCP) and containerization (Docker/Kubernetes/ACS/ECS).</li><li>Experience in an EdTech environment.</li><li>Certifications such as AWS Certified Solutions Architect, Azure Certificated Administrator CompTIA Linux+, or similar.</li></ul><p>Pay: Rs350,000.00 - Rs400,000.00 per month</p><p>Work Location: In person</p>

Platform Support Engineer

Blue Yonder

<div><div>Role: Support Engineer II</div><div>
Location: Dallas, TX (Hybrid)</div><div></div><div>
Overview</div><div>
Blue Yonder is a leading SaaS and AI-driven Global Supply Chain Solutions software product company, and a Glassdoor &ldquo;Best Places to Work&rdquo; employer.</div><div>
We are seeking Support Engineer 2 to join the Blue Yonder Planning Operate (Support) team where your core focus is to ensure customers realize value from their Blue Yonder Supply Chain Planning solutions. For the suitable candidate, we are open to considering a remote work option.</div><div></div><div>
Blue Yonder Planning Operate (Support) team is responsible for working with our global customer base to support the Supply Chain Solution during onboarding, go-live, and steady state phases of their implementation. For our SaaS &amp; Cloud customers, we handle all aspects of solution support, including proactive monitoring, application support, product support, change request, service request, as well as End-to-End workflow support. To help achieve success, we are working in an integrated model to work closely with other cross-functional / development teams to drive a more controlled environment.</div><div></div><div>
The team currently consists of 300+ global associates across Americas (NA/LATAM), EMEA, APAC, and India, while supporting 500+ global customers on SaaS-Azure, Private Cloud, and On Premise.</div><div></div><div>
What you&rsquo;ll do</div><div>
Blue Yonder is undergoing tremendous SaaS/DevOps/AI-ML integrated transformation and this is a very exciting time to join our team! The Support Engineer 2 will be responsible to investigate and resolve issues reported by Customers in collaboration with global operations teams with functional and technical expertise. Individual will work with customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. Also, the Support Engineer 2 will work with Blue Yondr Implementation Partners to support our SaaS customers on Azure environment and provide Solution/Product support on Blue Yonder Supply Chain Planning solutions during implementation and after Go-live.</div><div></div><div>
Our current technical environment:</div><ul><li><div>
Azure</div></li><li><div>
Oracle SQL/ Microsoft SQL</div></li><li><div>
Windows/Linux</div></li></ul><div></div><div>
What We Are Looking For</div><div>
Industry Experience:</div><ul><li><div>
Minimum 3-5 years of experience in customer facing role for supply chain solution implementation (consulting) and/or support involving Advanced Planning and Optimization</div></li><li><div>
Experience with Blue Yonder Supply Chain Planning solutions will be added advantage.</div></li><li><div>
Preference for those with experience working with Blue Yonder solutions like Enterprise Supply Planning(ESP), Supply Chain Planner(SCP), Demand, Fulfillment, Sales and Operation Planning, Order Promiser(OP), and Inventory Optimization</div></li><li><div>
Familiarity with DevOps operations model is preferred.</div></li><li><div>
Previous experience providing software support to customers in on-premises and/or cloud-hosted environments; preference given to those with Microsoft Azure and SaaS solution support experience.</div></li><li><div>
Possesses good understanding on one or more of industry verticals such as High Tech/Technology, Consumer Goods, Retail, Biotech, Healthcare, and Manufacturing.</div></li><li><div>
Understands SAAS consumption, adoption, and business value KPIs related to planning solution.</div></li><li><div>
Proficiency in other advanced planning solutions, such as APO (Advanced Planning and Optimization), and familiarity with ERP systems like SAP would be beneficial.</div></li><li><div>
Possess strong knowledge of SAAS consumption, adoption and business value KPIs related to respective solution.</div></li><li><div>
Proficiency with AI/ML and/or business analytics is preferred.</div></li></ul><div></div><div>
Soft Skills:</div><ul><li><div>
Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting.</div></li><li><div>
Ability to work calmly under pressure and meet deadlines.</div></li><li><div>
Proven background to have collaborated with multiple stakeholders in a global setting.</div></li><li><div>
Must have strong multi-tasking skills.</div></li><li><div>
Must be self-motivated and quick learner - New technologies, platforms, integrations, data insights</div></li><li><div>
Willingness to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations.</div></li><li><div>
Demonstrates initiative and is inquisitive.</div></li><li><div>
Succeeds in a fast-paced environment.</div></li><li><div>
Demonstrates the ability to work independently without losing team synergy.</div></li><li><div>
Demonstrates customer service ethics and core values.</div></li></ul><div></div><div>
Education:</div><ul><li><div>
Bachelor&rsquo;s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master&rsquo;s degree preferred.</div></li></ul><div></div><div>
-</div><div>
The annual salary for this position is $70,189.98 - $85,810.01</div><div></div><div>
The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.</div><div></div><div>
At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:</div><ul><li><div>
Comprehensive Medical, Dental and Vision</div></li><li><div>
401K with Matching</div></li><li><div>
Flexible Time Off</div></li><li><div>
Corporate Fitness Program</div></li><li><div>
A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more</div></li></ul><div></div><div>
At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.</div><div></div><div>
Our Values</div><div><br>
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success &ndash; and the success of our customers. Does your heart beat like ours? Find out here: <div>Core Values</div></div><div></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div>

Support Engineer 2

Google

<div>Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.<br>
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: <b>Sunnyvale, CA, USA; Austin, TX, USA; San Francisco, CA, USA</b>.<h3 class="jobSectionHeader"><b>
Minimum qualifications:</b></h3><ul>
<li>Bachelor&rsquo;s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.</li>
<li>6 years of experience with two or more of the following: web technology, data/big data, systems administration, machine learning, networking, kubernetes.</li>
<li>Experience coding in one or more general purpose languages (e.g., Python, Java, Go, C, or C++) including data structures and algorithms, and software design.</li>
<li>Experience with AI model training, performance analysis, and integration with other cloud services supporting customer projects to completion.</li>
<li>Experience in computer networking (e.g., firewalls, routing, load balancing, etc.), web technologies (e.g., HTTP, HTML, DNS, TCP, etc.), and AI concepts and techniques.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Preferred qualifications:</b></h3><ul>
<li>9 years of experience in recommendation systems, natural language processing, speech recognition, or computer vision.</li>
<li>Experience troubleshooting ML models (e.g., TensorFlow, Keras, PyTorch).</li>
<li>Experience working with public cloud services and infrastructure, AI architecture, and networking/peering with private cloud.</li>
<li>Knowledge of data warehousing concepts, data warehouse technical architectures, infrastructure components, ETL/ELT, and reporting/analytic tools and environments (e.g., Apache Beam, Hadoop, Spark, etc.).</li>
<li>Ability to recommend ML best practices for practical business use.</li>
<li>Ability to lead the design and implementation of AI-based solutions, web services, debugging tools with effective leadership and influencing skills in AI/ML application.</li>
</ul><div><h2 class="jobSectionHeader"><b>About the job</b></h2><p>
The Google Cloud Platform team helps customers transform and build what's next for their business &mdash; all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers &mdash; developers, small and large businesses, educational institutions and government agencies &mdash; see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.</p>
<p>
As a Technical Solutions Engineer, you will own important customer issues and provide level two support to other support teams. In this role, you will be part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.<br>
<br>
You will troubleshoot technical problems for customers using a mix of debugging, networking, system administration, updating documentation, and when needed, coding or scripting. You will make products easier to adopt and use by making improvements to the product, tools, processes, and documentation. As the Technical Solutions team is driven by customers, you will help drive the success of Google Cloud by understanding and advocating for customers&rsquo; issues.</p><p>
Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.</p><p>
The US base salary range for this full-time position is $150,000-$218,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.</p></div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul>
<li>Collaborate with customers on ML deployments to resolve issues and achieve production, availability, and scale while partnering with product and engineering teams to improve products based on customer feedback.</li>
<li>Manage customer problems through effective diagnosis, resolution, documentation, or implementation of investigation tools to increase productivity for customer issues on Google Cloud Platform products.</li>
<li>Develop an understanding of Google Cloud&rsquo;s AI and ML products or solutions and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues and building tools for faster diagnosis.</li>
<li>Serve as a consultant and SME for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.</li>
<li>Work as part of a team of engineers or consultants that ensure 24-hour customer support, including working non-standard work hours or shifts and possibly including weekends.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Technical Solutions Engineer, Cloud AI, Google Cloud

<div><div>Overview:</div><ul><li>
Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor&rsquo;s &ldquo;Best Places to Work&rdquo;</li><li>
Seeking an astute individual that has a strong Supply Chain/Warehouse domain experience and technical knowledge with the additional ability to be hands-on with the broader teams as part of the development/deployment and maintenance cycle, and good knowledge of industry best practices, with the ability to implement them working with customers and internal platform, and the product teams.</li></ul><div></div><div>
Scope:</div><ul><li>
Core responsibilities include understanding the customer requests, supporting our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.</li></ul><ul><li>
The team currently comprises of 100+ global associates across geographies and is expected to grow. The incumbent will need to have leadership qualities to also mentor junior and mid-level support engineers in our team.</li></ul><div></div><div>
Our current technical environment:</div><ul><li>
Software: Java, GIT, Rest API, OAuth, PL/SQL</li><li>
Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture</li><li>
Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)</li><li>
Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite</li></ul><div></div><div>
What you&rsquo;ll do:</div><ul><li>
BY TMS (TMS &ndash; Transportation Management System) Support Engineer will be responsible to work with global technical and functional teams under various customer engagements.</li><li>
Individual will work with region customers/stakeholders to understand the request, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.</li><li>
Individual to gather and understand the functional reported issues/problems and drive towards solutions and fixes, adhering to defined SLAs (Service Level Agreements).</li><li>
Document learnings and create knowledge articles for repeated cases</li><li>
Replicate and maintain customer environments</li><li>
Maintain knowledge of customer solution and customization</li><li>
Maintain sense of urgency and swiftness with all customer interactions</li><li>
Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure.</li><li>
Interact with internal and external stakeholders and reports to management.</li><li>
Identify areas of improvement and scope of automation on routine tasks or activities</li><li>
Individuals should be passionate about working with new technologies and products.</li><li>
Demonstrate ability to learn quickly, have good interpersonal &amp; communication skills&ndash; verbal and written.</li><li>
Drive architecture and designs to become simpler, more robust, and more efficient.</li><li>
Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers</li></ul><div></div><div>
What we are looking for:</div><ul><li>
Bachelor&rsquo;s degree (STEM preferred) and minimum 7 to 10 years of experience in Application Support and Implementation; ideally a candidate had experience of supporting BY TMS - SCM applications and aware of Architecture, Basics of Integration, Apache /IIS and working on the product support, within the last 3-4 years minimum.</li><li>
Strong experience of supporting BY TMS Web-application: Understanding of WMS application, architecture, experience in configuration and troubleshooting of BY TMS.</li></ul><ul><li>
Demonstrable experience supporting and maintenance of enterprise cloud solutions (we use Azure)</li><li>
Demonstrable experience with microservices based architecture on Cloud.</li><li>
Demonstrable experience, thorough knowledge and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance and High availability.</li><li>
Experience with varied tools such as ServiceNow, Salesforce, JIRA, AppD, Splunk.</li><li>
Good Understanding of secure architectures, secure configuration, identity management,</li></ul><div></div><div>
Our Values</div><div><br>
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success &ndash; and the success of our customers. Does your heart beat like ours? Find out here: <div>Core Values</div></div><div></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div>

Sr Support Engineer 2 - Blue Yonder TMS (Transportation Management System), SQL/PLSQL

Fastly

<div><div><p>Fastly helps people stay better connected with the things they love. Fastly&rsquo;s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers&rsquo; applications as close to their end-users as possible &mdash; at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly&rsquo;s customers include many of the world&rsquo;s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.</p>
<p>
We're building a more trustworthy Internet. Come join us.</p></div><div><p>
Posting Open Date: 3/13/26</p>
<p>
Anticipated Posting Close Date*: 5/9/26</p>
<ul><li><i>Job posting may close early due to the volume of applicants.</i></li></ul><br>
<p></p>
<p><b>
Customer Support Engineer - US West</b></p>
<p>
The Fastly Edge Cloud Platform powers the best of the internet, and our Customer Support Engineering (CSE) &mdash; a key function within our broader Customer Experience organization &mdash; ensures customer experiences are a success through a transparent and timely support management system. This opening is for a Customer Support Engineer, Tier I, an entry-level position within our three-tiered team (Tier I, Tier II, and Tier III) that offers multiple opportunities for future career development within Fastly.</p>
<p>
Fastly is seeking a technical expert for customers using our delivery and compute platforms. This role requires a strong understanding of internet protocols and the ability to advise on code updates that modify traffic at the network edge. You will not handle general IT or security (WAF/DDoS) tickets; instead, you will be the definitive expert on VCL logic, serverless compute, and the Fastly Control Panel.</p>
<p>
What You'll Do:</p>
<ul>
<li><p>Programmable edge troubleshooting: Review our customer configurations and debug VCL logic and Compute (Wasm) applications, optimizing cache hit ratios, and manipulating HTTP headers.</p>
</li>
<li><p>UI mastery: Guide customers through the Fastly Control Panel, RBAC configurations, and custom observability dashboards.</p>
</li>
<li><p>High-velocity customer support: Resolve technical inquiries across email, chat, and Slack with a target first response time (FRT) of less than 30 minutes.</p>
</li>
<li><p>Customer advocacy and continuous learning: Move beyond just fixing tickets by educating customers on edge architecture and troubleshooting methodologies. Actively seek out new mitigation strategies and triage tips, sharing your learnings and contributing to our established documentation.</p>
</li>
<li><p>Omnichannel customer support: Resolve technical inquiries across email, chat (powered by Slack), and portal engagements, including live triage sessions over video or telephone conferences, with a target first response time (FRT) Service Level Agreement (SLA).</p>
</li>
<li><p>Collaborative escalation: Recognize when to ask for help. You will learn to properly escalate support cases to higher-tier teams to advocate for a timely resolution for our customers.</p>
</li>
<li><p>Live event monitoring and on-call coverage: Monitor metrics during large network events and proactively report degradation to our customers. This role includes an on-call rotation managed by PagerDuty, covering weekends, select after-hours, and corporate holidays (which includes additional holiday pay).</p>
</li>
</ul><p>What We're Looking For:</p>
<ul>
<li><p>Experience: 2-4 years in a technical support, sysadmin, or network-focused role.</p>
</li>
<li><p>Protocol proficiency: Demonstrated understanding of HTTP/s, TCP/IP, TLS, and DNS (must explain delivering a webpage in under 200 milliseconds).</p>
</li>
<li><p>Program Language Proficiency: Recent coding bootcamp graduates with a focus in VCL, Python, Ruby/Go, JavaScript, Rust, etc. with a demonstrated entry to moderate level of efficiency.</p>
</li>
<li><p>UI and API literacy: Proficiency navigating modern SaaS control panels and RESTful APIs via CLI.</p>
</li>
<li><p>Customer-facing business acumen: Strong written communication skills and analytical skills with experience supporting customers via email, chat, ticketing system or phone</p>
</li>
<li><p>Triage proficiency: Demonstrated understanding of network related telemetry and diagnostic tools</p>
</li>
<li><p>Industry exposure: Demonstrated understanding of networking, including, BGP, internet routing, and the difference between transit and peering</p>
</li>
</ul><p>We&rsquo;ll be super impressed if you have experience in any of these:</p>
<ul>
<li><p>BA/BS degree or equivalent experience, major in engineering, computer science, or MIS a plus</p>
</li>
<li><p>Experience with Varnish, Varnish Configuration Language</p>
</li>
<li><p>Experience in the CDN or cloud computing industries</p>
</li>
<li><p>Experience in review/diagnosing log tools (DataDog, New Relic, etc)</p>
</li>
<li><p>Basic knowledge of Cloud Platforms (GCP, Azure, AWS)</p>
</li>
</ul><p>Work Hours:</p>
<ul>
<li><p>This position will require you to work a Tuesday - Saturday Shift</p>
</li>
</ul><ul><li><p>11am-8pm PST Shift or 12-9pm PST Shift</p>
</li>
</ul><ul><li><p>This position will require an estimated 12-24 hours per month on-call</p>
</li>
</ul><p>Work Location(s) &amp; Travel Requirements:</p>
<p>
This position is open to the following preferred office locations:</p>
<ul>
<li><p>San Francisco, CA, US</p>
</li>
<li><p>Denver, CO, US</p>
</li>
</ul><p>Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.</p><br>
<p></p>
<p>
SF / LA Fair Chance Ordinance Statement</p>
<p>
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p><br>
<p></p>
<p>
Salary:</p>
<p>
The estimated salary range for this position is $77,060 to $108,780.</p>
<p>
Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.</p>
<p>
This role may be eligible to participate in Fastly&rsquo;s equity and discretionary bonus programs.</p><br>
<p></p>
<p>
Benefits:</p>
<p>
We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?</p>
<p><i>
For a U.S.-based role:</i></p>
<p>
We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.</p>
<p>
-</p></div><p></p><div><p><b><br>
Why Fastly?</b></p>
<ul>
<li><p><b>We have a huge impact.</b> Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.</p>
</li>
<li><p><b>We value diversity.</b> Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful - every day.</p>
</li>
<li><p><b>We are passionate.</b> Fastly is chock full of passionate people and we&rsquo;re not &lsquo;one size fits all&rsquo;. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.</p>
</li>
</ul><p><b>We&rsquo;re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!</b><b> A fully completed application and resume or CV are required when applying.</b></p>
<p><i>
All job applications must be submitted through our official careers site at </i><i>www.fastly.com/about/careers</i><i>. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @</i><i>fastly.com</i><i> or @</i><i>recruiting.fastly.com</i><i> email address.
</i></p><p><i>Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications.</i><i> All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.</i></p>
<p><i>
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at </i><i>candidateaccommodations@fastly.com</i><i> or 501-287-4901.
</i></p><p><i>Fastly collects and processes personal data submitted by job applicants in accordance with our</i><i> Privacy Policy</i><i>. Please see our</i><i> privacy notice for job applicants</i><i>.</i></p></div></div>

Senior Customer Support Engineer - US West

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