cloud systems engineer

Palmetto Technology Group (PTG)

<div>
 
 Who We Are
 
 
 
 COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
 
 
 
 Systems Engineer
 
 
 
 An
 
 MSP Systems Engineer
 
 (Managed Service Provider Systems Engineer) is a professional responsible for managing and supporting the IT infrastructure of client organizations within a Managed Service Provider (MSP) environment. Their primary role is to ensure the efficient, secure, and reliable operation of systems and networks, provide technical support, and implement solutions that improve the client&rsquo;s IT environment. The role typically involves working with a wide range of technologies, from networking and servers to security systems and cloud services.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Install, configure, and maintain IT infrastructure, including servers, workstations, networks, and software applications for client organizations
 </li>
 <li>
 Deploy, configure, and manage operating systems (Windows Server, Linux, etc.), virtualization technologies, and cloud services
 </li>
 <li>
 Monitor and maintain servers, network devices, and other IT infrastructure components
 </li>
 <li>
 Ensure the optimal performance and uptime of client networks by configuring routers, switches, firewalls, VPNs, and other networking equipment
 </li>
 <li>
 Troubleshoot and resolve network and server issues, such as connectivity problems, latency, or hardware failures
 </li>
 <li>
 Implement security best practices, including firewall configurations, antivirus solutions, encryption, and secure authentication mechanisms
 </li>
 <li>
 Manage vulnerability assessments, patch management, and intrusion detection/prevention systems
 </li>
 <li>
 Assist in disaster recovery planning and business continuity strategies to minimize downtime during outages
 </li>
 <li>
 Provide technical support for client systems, responding to incidents and resolving issues related to hardware, software, networking, and security
 </li>
 <li>
 Offer solutions to complex IT challenges, ensuring high availability and system performance
 </li>
 <li>
 Serve as an escalation point for complex issues that require in-depth technical knowledge
 </li>
 <li>
 Monitor the health and performance of client networks and systems using monitoring tools (e.g., Nagios, SolarWinds, Datto)
 </li>
 <li>
 Optimize system performance through regular maintenance, updates, and improvements
 </li>
 <li>
 Proactively identify potential issues and take corrective actions to prevent system failures or performance degradation
 </li>
 <li>
 Support and manage client cloud services (e.g., Microsoft 365, AWS, Azure, Google Cloud) and virtualized environments (e.g., VMware, Hyper-V)
 </li>
 <li>
 Assist with cloud migrations, configuration, backup, and restore processes
 </li>
 <li>
 Ensure the smooth operation of virtual machines, storage, and network configurations in cloud environments
 </li>
 <li>
 Configure and manage backup solutions for client environments to ensure business continuity
 </li>
 <li>
 Regularly test and verify backup systems and procedures to ensure data integrity and the ability to restore systems in case of failure
 </li>
 <li>
 Maintain detailed documentation of client systems, networks, configurations, and service tickets
 </li>
 <li>
 Provide periodic reports on system performance, uptime, security status, and any incidents or issues addressed
 </li>
 <li>
 Create and update SOPs (Standard Operating Procedures) for common systems and services
 </li>
 <li>
 Build strong relationships with clients by understanding their needs and providing timely technical solutions
 </li>
 <li>
 Communicate technical information in an accessible and understandable way to non-technical stakeholders
 </li>
 <li>
 Participate in regular meetings with clients to discuss IT needs, challenges, and opportunities for improvement
 </li>
 <li>
 Assist with or lead technical projects, such as server migrations, network upgrades, new software implementations, or cloud integrations
 </li>
 <li>
 Manage project timelines, resources, and communication to ensure successful and timely project delivery
 </li>
 <li>
 Work closely with other engineers, technicians, and support teams to resolve client issues and implement solutions
 </li>
 <li>
 Collaborate with account managers to ensure client satisfaction and effective service delivery
 
 
 </li>
 </ul>
 
 Key Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
 </li>
 <li>
 3-5 years of experience in systems engineering, IT infrastructure, or a related field, with a strong understanding of system architecture and design principles
 </li>
 <li>
 Proficiency in operating systems (e.g., Windows, Linux) and virtualization technologies (e.g., VMware, Hyper-V)
 </li>
 <li>
 Strong knowledge of networking concepts, protocols, and security practices (e.g., TCP/IP, DNS, DHCP, VPN)
 </li>
 <li>
 Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and automation tools (e.g., Ansible, Terraform) is a plus
 </li>
 <li>
 Excellent problem-solving skills, with the ability to analyze complex systems and propose effective solutions
 </li>
 <li>
 Strong communication and interpersonal skills, capable of collaborating effectively with team members and stakeholders
 
 
 </li>
 </ul>
 
 Preferred Experience:
 
 
 
 <ul>
 <li>
 Relevant certifications (e.g., CompTIA Server+, Microsoft Certified: Azure Administrator, AWS Certified Solutions Architect) are advantageous
 </li>
 <li>
 Experience with scripting or programming languages (e.g., Python, Bash, PowerShell) for automation tasks
 </li>
 <li>
 Familiarity with database management systems (e.g., SQL Server, MySQL) and data backup and recovery solutions
 
 
 </li>
 </ul>
 
 What We Do For You
 
 
 
 At COURSER we prioritize our employees&rsquo; personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
 
 
 
 Benefit Highlights
 
 
 
 <ul>
 <li>
 Competitive benefits package, including medical, dental, vision, and life insurance
 </li>
 <li>
 401k match
 </li>
 <li>
 Flexible PTO
 </li>
 <li>
 10 Holidays including your Birthday and a Floating Holiday!
 </li>
 <li>
 Gym reimbursement
 </li>
 <li>
 Amazon Prime reimbursement
 </li>
 <li>
 40 Hours for Volunteer Time
 </li>
 <li>
 Paid Maternity and Paternity leave
 </li>
 <li>
 Paid certifications
 </li>
 <li>
 Learning and development programs
 
 
 </li>
 </ul>
 Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.
 
 
 Powered by JazzHR
 
 
 zL8DfQUMdJ
</div>

Systems Engineer I

OSC Edge

<div>This position is expected to start late Q3- early Q4 of 2026.
 
Qualified candidates are encouraged to review the full job description. Applicants are strongly encouraged to apply even if they do not meet 100% of the listed qualifications.
Final position requirements including education, training, certifications, etc., will be defined by the Government at solicitation release and may differ from what is listed here.
The Cloud Engineer will support commercial cloud services by engineering and operating managed cloud solutions. This role will be responsible for managing and supporting environments across Azure, AWS, and private cloud platforms.
Responsibilities:
<ul><li>Supports commercial cloud services</li>
<li>Engineers, operates and manages cloud solutions across Azure, AWS, and private cloud environments</li>
</ul>
Required Qualifications/Education and Experience:
<ul><li>Must have and maintain a Secret Clearance</li>
<li>Must possess an active Security+, CE certification</li>
<li>Have mid-to-senior Cloud Engineer hands on experience
</li><li>AWS/Azure; automation/scripting; secure networking (IPSEC/VPN/BGP) on-prem-to-cloud migrations</li>
<li>Experience in Computer Science or IT</li>
<li>Mid to senior level Cloud Engineer experience</li>
<li>Strong verbal and written communication skills</li>
<li>Experience effectively managing multiple large-scale projects</li>
<li>Experience automating routine administrative tasks desired</li>
<li>Strong experience with IPSEC/VPN, and other secure transport technologies as well as Border Gateway Protocol</li>
<li>Proven experience migrating on-premises applications to the cloud</li>
<li>Understanding of network, storage, server, and application technologies</li>
<li>Strong knowledge of automation concepts, tools, and scripting languages (Ansible, Terraform, Python, Powershell, Bash, Puppet, Chef, etc.)</li>
<li>Working knowledge of code repositories tools such as Git</li>
<li>Working knowledge of DoD STIGs, and IA Vulnerability Management (IAVM)</li>
<li>Continuous Integration/Continuous Delivery pipeline experience such as Jenkins, Travis CI, AWS CodeDeploy</li>
</ul>
Preferred Qualifications/Education and Experience.
<ul><li>Senior IT experience in networking or equivalent experience</li>
</ul>
OSC Edge delivers a total rewards package that we know will attract, engage and retain top talent. Key elements of our package include a competitive base pay and a comprehensive benefits package:
We offer eligible employees with an opportunity to enroll in a variety of benefits offerings. Here are just some of our benefits for our US based positions:
<ul><li>Medical/ Dental/ Vision</li>
<li>Life insurance and AD&amp;D</li>
<li>Flexible Spending</li>
<li>Accident, Critical Illness and Hospital Indemnity coverage</li>
<li>401(k) and ROTH retirement options and company match</li>
<li>Pet Insurance</li>
<li>Identify Theft and Fraud Protection coverage</li>
</ul>
About OSC Edge:
Founded in 2008, what started as a small business has grown into a diverse and innovative global team owned by Cook Inlet Region, Inc. an Alaska Native Regional Corporation. As a US Federal contractor, we are a dedicated IT Service Provider supporting the Departments of the Army, Navy, Air Force, DoD Educational Institutions, and large corporate entities. Our expertise is in Cloud Computing, Cyber Security, Compliance Management, Enterprise Architecture, IT Support, and CSfC. If you are passionate about making a difference and thrive in a dynamic and collaborative environment, we invite you to apply to join our team.
Equal Opportunity Employer/Veterans/Disabled</div>

Cloud Engineer

DeepSource Technologies

<div>Job Overview:
DeepSource Technologies is looking for an OCI Cloud Operations Engineer to manage, optimize, and support Oracle Cloud Infrastructure (OCI) environments in Riyadh, KSA. The ideal candidate will possess in-depth knowledge of OCI services, cloud architecture, and best practices for cloud management and operations. This role requires a proactive, analytical problem solver who can ensure operational excellence and security in our cloud environments.
Key Responsibilities:<ul>
<li>OCI Management</li>
<li><ul><li>Administer and manage Oracle Cloud Infrastructure environments, including provisioning, monitoring, and optimizing cloud resources.</li>
<li>Ensure high availability and disaster recovery for cloud-based applications and services.</li>
<li>Implement and manage OCI identity and access policies to ensure security and compliance.</li>
</ul></li><li>Performance Monitoring &amp; Troubleshooting</li>
<li><ul><li>Develop and implement monitoring solutions to proactively identify performance issues.</li>
<li>Troubleshoot and resolve OCI service issues, ensuring minimal downtime and disruption.</li>
</ul></li><li>Automation &amp; Scripting</li>
<li><ul><li>Utilize Infrastructure as Code (IaC) tools to automate resource provisioning and management.</li>
<li>Develop scripts using Python, Terraform, or Ansible for automating routine tasks.</li>
</ul></li><li>Documentation &amp; Reporting</li>
<li><ul><li>Maintain accurate documentation of cloud architecture, resources, and operational procedures.</li>
<li>Generate reports and dashboards to provide insights into the performance and costs of cloud resources.</li>
</ul></li><li>Collaboration &amp; Client Support</li>
<li><ul><li>Engage with cross-functional teams to ensure cloud solutions align with business needs and operational requirements.</li>
<li>Provide technical support and guidance to clients regarding cloud-related challenges.</li> 
</ul></li></ul> 
 
Requirements 
<ul><li>
Education:</li><li><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li></ul></li><li>
Technical Expertise:</li><li><ul><li>
Strong experience with Oracle Cloud Infrastructure (OCI) services, including compute, networking, storage, and security services.</li><li>
Proficient in OCI management tools and best practices.</li><li>
Thorough understanding of networking concepts, including VPNs, VCNs, and security lists.</li><li>
Hands-on experience with infrastructure automation using tools like Terraform, Ansible, or similar.</li></ul></li><li>
Certifications:</li><li><ul><li>
Oracle Cloud certification (e.g., Oracle Cloud Infrastructure Architect Associate) is highly preferred.</li></ul></li><li>
Experience:</li><li><ul><li>
5+ years of experience in cloud operations, specifically with Oracle Cloud Infrastructure.</li><li>
Experience in implementing and managing high-availability and disaster recovery solutions in OCI.</li></ul></li><li>
Soft Skills:</li><li><ul><li>
Strong analytical and troubleshooting skills.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to work independently and collaboratively in a fast-paced environment.</li></ul></li></ul>
Preferred Qualifications:<ul><li>
Experience with scripting languages such as Python or Bash for automation.</li><li>
Knowledge of container orchestration systems (e.g., Kubernetes) is a plus.</li><li>
Familiarity with ITIL practices for service management.</li></ul> 

Benefits 
<ul><li>
Medical insurance including family.</li><li>
Flight tickets including family.</li></ul></div>

OCI Cloud Operations Engineer- Riyadh, KSA

<div>Overview:
<div>
LMI currently has three opportunities for Expert Systems Engineers to support an Intelligence Community customer in the northern Virginia area.</div><div></div><div> 
The ideal candidate will serve in a full-time client facing role as an Expert Systems Engineer for an Intelligence Community (IC) client specializing in application development and maintenance with application instances in the cloud environment. The candidates will demonstrate polished skills in programming and execution while managing and configuring the cloud environment for optimal usage. Lastly, candidates will provide engineering support in tracking hardware devices and software licenses for stand-alone tablets and other periferal devices.</div><div>
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.</div><div> 
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors&mdash;helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.</div>
Responsibilities:
<ul><li>Perform tasks similar to the following, or maybe required to perform additional tasks as assigned by the client.</li><li>
Demonstrated experience working in Linux environment including working with the Linux terminal</li><li>
Demonstrated experience creating and updating images for tablets for anti-virus and operating system updates and re-baselining tablets before re-use.</li><li>
Demonstrated experience supporting and maintaining hardware inventory levels to include assisting with the research and procurement of the next generation of tablets, printers, and any other peripheral items required to support tablets for training classes.</li><li>
Demonstrated experience providing support in tracking hardware devices and software licenses for stand-alone tablets.</li></ul>
Qualifications:
<div>
Have the following required skills, certifications and demonstrated experience:</div><ul><li>
Demonstrated experience of client systems.</li><li>
Demonstrated experience with maintaining web servers</li><li>
Demonstrated experience with IIS and Nginx</li><li>
Demonstrated experience with General server and Storage (S3) volume management and backups within AWS</li><li>
Demonstrated experience managing clusters, managing database users and permissions, and maintaining replication in MongoDB database management</li><li>
Demonstrated experience with, or a working knowledge of, authentication and authorization systems and standards</li><li>
Demonstrated experience with, or a working knowledge of, web security standards</li><li>
Demonstrated experience with, or a working knowledge of, network systems and protocols</li><li>
Demonstrated experience with, or a working knowledge of, the Sponsor&rsquo;s security requirements for stand-alone devices</li><li>
Active TS/SCI with polygraph required</li><li>
At least a Bachelors degree</li><li>
Demonstrated experience with Linux</li></ul><div>
Other skills and demonstrated experiences that are highly desired but not mandatory to perform the work, include:</div><ul><li>
Demonstrated experience with Unix scripting, Perl, Powershell, Python, Ruby, and similar technologies.</li><li>
Demonstrated experience with unicode and multilingual, multibyte languages and computing or similar technology.</li><li>
Demonstrated experience working with creation, maintenance, and implementation of needed workflows.</li><li>
Degree in Systems Engineering or a similar field.</li></ul><div>
#LI-SH1</div><div></div><div> 
Target salary range: $114,108 - $203,112. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications.</div><div></div><div> 
The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.</div><div>
Applicants must meet eligibility requirements for a U.S. Government security clearance. Only US Citizens are eligible for a security clearance. For this position, LMI will only consider applicants with security clearances or applicants who are eligible for security clearances, due to the nature of the work.</div></div>

Expert Systems Engineer - TS/SCI with Polygraph Required

Knobelsdorff

<div>
 
 Company Description
 
 
 
 
 Working at Knobelsdorff
 
 
 
 Along with building state-of-the-art projects, we build meaningful careers, lasting opportunities, and teams of dedicated individuals who truly own their work. As a leading turnkey specialty contractor specializing in Automation, Electric, Energy, and Power Services, our team tackles challenging, cutting-edge projects that provide opportunities to build new skills, confidence, and gain valuable hands-on experience in a variety of different industries. We tackle industrial electrical installations, advanced automation systems, and renewable energy solutions.
 
 
 Since our founding as a family-owned company in 1988, we've grown while staying true to our core values. Starting your career with Knobelsdorff means joining a culture that values your contributions, moves quickly, takes calculated risks, and celebrates team members who step up and own their work.
 
 
 If you're ready to join a team where your voice matters, your growth is supported, and your impact is celebrated, Knobelsdorff (KE) is the place for you.
 
 
 
 Job Description
 
 
 
 
 Job Purpose:
 
 
 
 The System Engineer role is responsible for designing, implementing, and maintaining both infrastructure and application systems. This position ensures reliable network operations, secure system management, and high availability across cloud and on-prem environments. It involves collaboration with IT, IS, and Security teams to support enterprise initiatives and continuous improvement.
 
 
 
 What You&rsquo;ll Do
 
 
 
 You&rsquo;ll be part of a team that gets things done, works with purpose, and takes pride in the results. Your day-to-day responsibilities may include:
 
 
 <ul>
 <li>
 System Engineering and Maintenance (50%)
 
 
 </li>
 </ul>
 Example: Administer servers, Azure services, M365, and network infrastructure ensuring uptime and compliance.
 
 
 <ul>
 <li>
 Application and Platform Administration (25%)
 
 
 </li>
 </ul>
 Example: Manage Power Platform, Dynamics, Procore, Smartsheet, etc, and integrations ensuring business continuity.
 
 
 <ul>
 <li>
 Project Implementation (15%)
 
 
 </li>
 </ul>
 Example: Contribute to system upgrades, migrations, and technology rollouts.
 
 
 <ul>
 <li>
 Documentation and Automation (10%)
 
 
 </li>
 </ul>
 Example: Develop and maintain SOPs, automate processes using PowerShell or Power Automate.
 
 
 
 Qualifications
 
 
 
 You&rsquo;re someone who shows up ready to work hard, learn fast, and contribute to a team that takes pride in doing things right. Successful candidates typically bring:
 
 
 
 What You'll Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field, or equivalent experience.
 </li>
 <li>
 3&ndash;5 years of experience in IT systems engineering or administration.
 </li>
 <li>
 Proficiency with Microsoft 365, Azure, and Windows Server environments.
 </li>
 <li>
 Understanding of networking, virtualization, and data backup technologies
 
 
 </li>
 </ul>
 
 Bonus Points
 
 
 
 <ul>
 <li>
 Certifications such as Microsoft or CompTIA.
 </li>
 <li>
 Experience with CRM, ERP, HRIS, or LMS systems.
 </li>
 <li>
 Experience with scripting or automation (PowerShell, Python)
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 We believe in paying for the value you bring to the team, and we aim to be competitive in every market we hire in,
 
 
 
 Pay Range:
 
 $85,440 - $96,120/year
 
 
 
 Total Rewards Statement
 
 
 
 As a full-time employee at Knobelsdorff, you'll have access to a comprehensive benefits package designed to support your health, wellbeing, and future.
 
 
 <ul>
 <li>
 100% employer-paid health and dental coverage for employees
 </li>
 <li>
 HSA contributions to support your medical expenses
 </li>
 <li>
 Company-paid life insurance and disability coverage
 </li>
 <li>
 401(k) with competitive company match
 </li>
 <li>
 Profit sharing and performance-based incentives
 </li>
 <li>
 Paid weekly with competitive wages
 </li>
 <li>
 PTO, six paid holidays, and education reimbursement
 </li>
 <li>
 Exclusive employee discounts through Working Advantage
 
 
 </li>
 </ul>
 We believe your work should be rewarded with more than just a paycheck. At KE, we invest in your total wellbeing.
 
 
 
 Physical Requirements
 
 
 
 The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be provided for individuals with disabilities.
 
 
 
 Typical Requirements May Include
 
 
 
 <ul>
 <li>
 Prolonged periods of sitting at a desk and working on a computer.
 </li>
 <li>
 May occasionally lift up to 25 pounds.
 
 
 </li>
 </ul>
 Accessibility: If you need accommodations as part of the employment process, please contact Knobelsdorff Human Resources at 651-923-4970 or via email at HR@KEway.com.
 
 
 
 Workplace Environment
 
 
 
 <ul>
 <li>
 Primarily works in a professional office/hybrid or field setting with standard IT equipment. Frequent collaboration with team members across locations.
 
 
 </li>
 </ul>
 
 Travel Requirements
 
 
 
 <ul>
 <li>
 Occasional travel between worksites or for training may be required (10&ndash;20%).
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer (EEO)
 
 
 
 Knobelsdorff (KE) is an EEO to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, citizenship, veteran status, or any other protected characteristic under applicable federal, state, or local law.
 
 
 
 Applicants Have Rights Under Federal Employment Laws
 
 
 
 <ul>
 <li>
 EEO is the Law (English/Spanish)
 
 
 </li>
 </ul>
 
 This employer participates in E-Verify and will require verification of eligibility to work in the United States.
 
 
 
 
 KE E-Verify Compliance Page -
 
 https://knobelsdorffenterprises.com/ke-e-verify/
</div>

IT Systems Engineer(s)

Texas Health and Human Services Commission

<div></div><div><div><div><div><div>Date: Mar 19, 2026
</div></div></div></div><div><div><div><div>Location:
AUSTIN, TX
</div></div></div></div><div><div><div><div>Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. 


Functional Title: Cloud Systems Analyst 
Job Title: Systems Analyst VI 
Agency: Health &amp; Human Services Comm 
Department: DSHS Public Health Support COV 
Posting Number: 14938 
Closing Date: 06/17/2026 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Range: $7,015.16 - $11,864.50 
Pay Frequency: Monthly 
Salary Group: TEXAS-B-27 
Shift: Day 
Additional Shift: 
Telework: 
Travel: 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:
 
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:
 
MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11 
ISM,IT,Z Prefix 
The Cloud Systems Analyst works under the general supervision of the IT Manager within IT Public Health Applications, exercising moderate latitude for initiative and independent judgment. Performs data-related functions including data conversions, data analysis, data management, data compilation and data quality implementations. Work involves developing new software applications or enhancements to existing applications for statistical analysis. Work involves analyzing all aspects of technical environments, coordinating with business customers and other IT areas (System Services, CTO, PMO, etc.), monitoring technical tasks to meet user requirements and developing technology acquisition plans to deliver the best product for customers. Performs detailed analysis and design duties and performs complex data analysis and research work. Trains and mentors others, as needed. 


The Cloud Systems Analyst works under the supervision of the IT Manager performing complex computer system analysis work. Work involves planning, analyzing, and designing user requirements, test plans and scripts, procedures, utility programs, charts, diagrams, tables, and flowcharts. Work includes troubleshooting and solving problems, ticket triaging and resolution, code deployment, Cloud server monitoring, maintenance and may also include some development. Effectively develops and communicates technical, business, and system requirements, SDLC to staff charged with acquiring, developing, and/or implementing products and services. Interact with the customers to understand the business needs and to effectively communicate the technical solutions to the customer in terms they can understand. Participates effectively in cross-functional teams. Work is performed under general supervision with moderate latitude for the use of initiative and independent judgment. May train others. This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other work locations may be required. Performs other duties as assigned. 


Essential Job Functions (EJFs) 


Attends work on a regular and predictable schedule in accordance with agency leave policy and performs all duties as assigned. 

(40%) Responsible for supporting complex systems to meet customer needs. Includes analyzing production problems as described by the customer, software vendor, and/or customer support staff, problem solving to keep the customer&rsquo;s applications operational and ongoing maintenance and enhancements to both software and hardware. Ensures systems or products are successfully installed and tested. Prepares and implements test plans, and scripts to ensure quality products or modifications are implemented. Adequately trains other technical support staff, or customer in the successful modifications or implementation to software systems. May design and/or code complex new programs or modify existing programs. Will do code deployments in CI/CD environments, cloud server monitoring and maintenance, along with analyzing and remediating application &amp; server vulnerabilities. 
(40%) Responsible for analyses of assigned work requests, using the Help desk process to determine estimated hours and costs of work effort and duration. Develops, submits and maintains all necessary documents according to the appropriate Project Management Life Cycle, System Development Life Cycle, and Governance Processes. Documentation efforts include creating documents, obtaining document approval signatures, and recording documents. Examples are business requirements, cost estimates, change advisory board, project plans, work plans, test plans, system requirements, design documents, data dictionary, entity relation diagrams, flowcharts, and proposals. Will do ticket triaging &amp; resolution, requirements gathering, documenting and managing agile projects/releases in project management tools etc. May recommend acquisition of commercial products and/or services, when cost effective, to achieve objectives. 


(10%) Uses initiative and independent judgment on an on-going basis to identify needs and opportunities to improve business processes through; automation, consolation, efficiency, and provides possible solutions. 

(5%) Evaluates existing and proposed computer applications to verify business requirements, system requirements, and equipment configurations are considered. Analyzes complex business processes, equipment, and techniques for applicability, reliability, efficiency, speed, cost, flexibility, and meeting customer needs. These duties include coordinating applications interfaces with other areas within the Department, between vendor owned systems, as well as between State Agencies with the coordination of management. 


(5%) Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency&rsquo;s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. 


Knowledge, Skills and Abilities (KSAs): 

<ul>
<li>Knowledge of IT service delivery methods for large enterprise environments.
</li><li>Knowledge of web services, XML, JSON, and related testing/troubleshooting methods.</li>
<li>Knowledge of relational and NoSQL database design and queries (PostgreSQL, MongoDB preferred).</li>
<li>Strong skills in cloud computing, server administration, monitoring, and management (Azure preferred).</li>
<li>Skilled with CI/CD pipelines, deployments and automation tools such as Jenkins, GitLab, and GitHub.</li>
<li>Skilled with proficiency in installing, upgrading, and managing server and application software in cloud environments.</li>
<li>Skilled in addressing security vulnerabilities and implementing security controls.</li>
<li>Skilled in agile tools, frameworks and methods.</li>
<li>Skilled in meeting facilitation and working with cross-functional and external stakeholders.</li>
<li>Skilled in effective listening, verbal and written communication.</li>
<li>Strong documentation skills for workflows, data flows, user guides, and technical specifications.</li>
<li>Ability to effectively communicate, including the ability to explain technical concepts to non-technical audiences.</li>
<li>Ability to develop server scripts for automation of monitoring and operational processes.</li>
<li>Ability to read, interpret, analyze existing program code, and make recommendations for improvement or replacement as needed.</li>
<li>Ability to lead, coordinate, and monitor the work of others.</li>
<li>Ability to manage multiple tasks and work effectively in a team environment.</li>
<li>Ability to express ideas clearly and concisely, both written and verbally, and to address audiences.</li></ul> 


Registrations, Licensure Requirements or Certifications: 


N/A 


Initial Screening Criteria:
<ul>
<li>Bachelor&rsquo;s degree from a college or university with major course work in computer science, computer information systems, or management information systems is preferred.
</li><li>Required: Minimum six (6) years as a Systems Analyst, Software Developer or similar role within the Software Development Lifecycle (SDLC).</li>
<li>Required: Minimum three (3) years of cloud experience.</li>
<li>Preferred experience in providing customer support, demonstrating a deep understanding of customer needs and a commitment to resolving issues promptly and effectively.</li>
<li>Preferred experience in utilizing ticketing systems to manage and prioritize customer inquiries, incidents, and service requests.</li>
<li>Preferred experience in documenting support interactions, troubleshooting steps, and solutions for future references.</li>
<li>Preferred experience with requirements gathering, business analysis, and technical documentation of specifications, design, workflows, data flows, user guides etc.</li>
<li>Preferred experience with CI/CD pipeline design, implementation, deployment and migration (on-prem and Azure).</li>
<li>Preferred experience with multi-cloud deployments, server monitoring, and cloud maintenance.</li>
<li>Preferred experience with agile methodologies and collaboration with development and technical support teams.</li>
<li>Preferred experience with migration strategies for CI/CD pipelines, toolchains, and cloud-based artifacts.</li>
<li>Preferred experience with Jenkins, GitHub, GitLab, Dynatrace.</li>
<li>Preferred experience working professionally with diverse stakeholder groups.</li></ul> 


Additional Information: 


Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual. 

<ul><li>Selected candidates must be legally authorized to work in the U.S. without sponsorship.</li>
<li>Selected candidate must be willing to work from an HHS office located in Austin, designated by the hiring manager.</li> 
</ul>
#LI-GN1
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. 


Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor&rsquo;s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. 


ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. 


Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. 


HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs. 
</div></div></div></div> 
Nearest Major Market: Austin</div>

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