club concierge

Marriott International

<div>Additional InformationOpen Availability 
Job Number26034199 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Portland, 900 SW Washington St, Portland, Oregon, United States, 97205 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Monitor club lounge for seating availability, service, safety, and wellbeing of guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly. Wash dishes and serving utensils as needed. Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Document pertinent information in department logbook. Forecast additional meal requirements and communicate special requests to the kitchen. 
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience is required.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Club Level Concierge

Life Time

<div>Position Summary
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Job Duties/Responsibilities<ul><li>
Operates as first point of contact for members and guests entering resort</li><li>
Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences</li><li>
Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.</li><li>
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies</li><li>
Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments</li><li>
Serves as a key point of contact for new membership sales and member retention interactions.</li><li>
Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources</li></ul>
Minimum Required Qualifications
Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.
Education:<ul><li>
High School graduate or equivalent</li></ul>
Years of Experience:<ul><li>
Minimum of 1-2 years of experience in customer service or sales</li></ul>
Licenses / Certifications / Registrations:<ul><li>
Complete Retention Specialist Certification within 60 days of hire</li><li>
Passion to serve others</li><li>
Effective communication skills</li></ul>
Preferred Requirements<ul><li>
Bachelor&rsquo;s Degree in Hospitality</li></ul>
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.</div>

Membership Concierge

Membership Concierge II

Majid Al Futtaim

<div>
 
 Job Title
 
 
 
 Concierge, VIP Lounge | Asset Management Business Unit | Majid Al Futtaim Properties
 
 
 
 Role Summary
 
 
 
 To ensure the delivery of smooth, efficient and consistent best practice implementation for the running of the VIP Lounge. You will be responsible in following and delivering bespoke processes and procedures of the VIP Guest Service Program and Centre to ensure provision of outstanding services to our VIP customers at all times.
 
 
 
 Role Profile
 
 
 
 <ul>
 <li>
 Responsible for membership&rsquo;s enrollment, welcome new and regular members, show the facilities, describe the services, and facilitate all their concierge requirements.
 </li>
 <li>
 Responsible for assisting guests with various tasks related to their visit to the lounge and for providing full information about the entire Mall, it&rsquo;s services and the local vicinity in the mall continuing effort to deliver outstanding VIP guest service;
 </li>
 <li>
 Maintain a peaceful and service friendly environment in the lounge including - but are not limited to &ndash; F&amp;B service, housekeeping duties management all around the lounge area, ambience and remaining services provided.
 </li>
 <li>
 Provide professional and discrete VIP concierge services like: arranging reservations and/or confirmation of reservations, dining, wellbeing, entertainment, services and as well arrangements for off-premise activities, including but not limited to dining, transportation services/rentals, entertainment, airport/hotel check-ins, services and shopping;
 </li>
 <li>
 Conduct Pre-Arrival calls for members, make preliminary arrangements for their lounge/mall experience.
 </li>
 <li>
 Able to personalize each member&rsquo;s visit, knowing their full profile, preferences, and ways to surprise them, keeping all the data protected under full confidentiality.
 </li>
 <li>
 Be always aware of UAE event&rsquo;s calendar, activity updates and VIP access to all, maintaining always the key contacts updated.
 </li>
 <li>
 Responsible for managing in Lounge service bookings including venue preparation and payment management.
 </li>
 <li>
 Personal Shopper - assist VIP guests with their shopping by giving advice and highlighting latest trends and upcoming new items in their preferred stores. Shopping on behalf of guests.
 </li>
 <li>
 B2B Engagement - establish a strong relation with all In Lounge Service Providers and Tenants and action all requests received through them instantly.
 </li>
 <li>
 Campaign Management - manage all campaigns related to the Lounge in line with campaign management SOP.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in hospitality /Tourism or equivalent
 </li>
 <li>
 Minimum 4 years progressive experience in the Hospitality field preferably as at Front Desk and/or Concierge.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

VIP Concierge Coordinator

Staenberg-Loup Jewish Community Center

<div><div>Front Desk Concierge &ndash; Engagement Department 
Part-Time Position | JCC Denver
About the JCC: 
JCC Denver is a vibrant community hub dedicated to connecting people, building relationships, and enhancing lives through meaningful Jewish experiences. With over 100,000 square feet of program space, we offer high-quality programming for all ages, including wellness, aquatics, early childhood education, arts and culture, family engagement, summer camps, and more.
About the Role: 
The Front Desk Concierge is a key member of the JCC Engagement Team and supports every department. This position is responsible for providing a welcoming, knowledgeable, and service-oriented presence at the front desk. The Concierge serves as the first point of contact for members, guests, and program participants, and plays an important role in supporting the success of JCC programs, events, and daily operations.
Role and Responsibilities:<ul><li>
Create a warm and welcoming environment that reflects the JCC&rsquo;s mission, values, and community-centered approach.</li><li>
Greet each guest with a smile and direct eye contact; provide helpful information about JCC programs, events, and facilities.</li><li>
Become knowledgeable about the full range of JCC Denver programs&mdash;including early childhood, arts, family engagement, camps, and community events&mdash;to effectively support and guide guests.</li><li>
Answer phones and respond to inquiries with clarity, patience, and enthusiasm.</li><li>
Confirm and/or Enroll participants in JCC programs, classes, and events using designated software systems.</li><li>
Process payments and maintain accurate financial records as needed.</li><li>
Support logistics and setup for programs, including checking in guests and directing them to the correct spaces.</li><li>
Maintain a clean, organized, and professional front desk area and lobby area.</li><li>
Communicate effectively with coworkers and managers, sharing pertinent updates at the end of each shift.</li><li>
Assist with administrative support for Engagement programs as assigned.</li><li>
Assist with full JCC
</li><li>Perform additional duties as assigned to support the success of the JCC Engagement Team.</li></ul></div><div>
Qualifications and Education Requirements:<ul><li>
Availability to work evenings, weekends, and holidays.</li><li>
Excellent interpersonal and customer service skills.</li><li>
Previous experience handling money and processing transactions.</li><li>
Strong communication skills (written and verbal).</li><li>
Ability to multitask in a fast-paced, community-centered environment.</li><li>
Friendly, professional demeanor with strong attention to detail.</li><li>
Proficient in Microsoft Office Suite and general office technology.</li><li>
Ability to lift up to 25 lbs.</li></ul>
Preferred Qualifications:<ul><li>
High school diploma or equivalent preferred.</li><li>
Previous experience working in a community center, nonprofit, or customer service environment is a plus.</li><li>
Interest in community building, Jewish culture, or family programming.</li></ul>
Physical/Mental Requirements (ADA Compliance):<ul><li>
Ability to stand or sit for extended periods.</li><li>
Ability to talk, hear, walk, and use hands to operate phones, computers, and other front desk equipment.</li><li>
Occasional bending, stooping, and lifting of light items may be required.</li></ul>
Benefits Overview:<ul><li>
Paid Time Off is a day-one benefit accrued based on years of service and hours worked in compliance with the Colorado Health Families &amp; Workplaces Act.</li><li>
Part-time employees of the JCC who regularly work 20+ hours per week receive a complimentary individual membership to the JCC&rsquo;s Fitness and Aquatics Center and a range of staff discounts, including year-round access to the JCC&rsquo;s fitness center and heated pool.</li><li>
Part-time employees of the JCC who regularly work 20+ hours per week are also eligible for a wide range of discounts, including up to 20% off for the JCC&rsquo;s Preschool and Summer Camp childcare programs, discounted tickets to Mizel Arts and Culture events, discounted program and class costs, and more!</li><li>
All employees of the JCC are eligible to join the &ldquo;JCCs of North America&rdquo; (JCCA) community, which includes access to the JCCA&rsquo;s resource center, ongoing professional development and networking opportunities, as well as educational stipends for qualifying employees.</li></ul>
Additional Notes: 
This job description is not intended to be all-inclusive. The incumbent will also perform other reasonably related duties as required. The JCC reserves the right to revise or update job responsibilities based on organizational needs.
The Jewish Community Center values diversity and inclusiveness and is an equal opportunity employer.
The Staenberg-Loup Jewish Community Center is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.</div></div>

JCC Concierge Staff

Boys & Girls Clubs of America

<div>Company Description

At Boys &amp; Girls Clubs of Metro Denver, our Club staff members wear many hats &ndash; they're teachers, coaches, mentors, community superheroes, and all-around awesome ambassadors of fun and learning! They're not just responsible for unlocking the doors to our Clubs; they're unlocking doors to new worlds and incredible possibilities for kids and communities all over Metro Denver.

Imagine joining a team that's all about inspiring and empowering every child to reach for the stars. We're a group of passionate, diverse, and dedicated individuals who believe in the potential of every young mind. We're curious explorers, compassionate leaders, and enthusiastic champions of the Club experience. And guess what? We absolutely love what we do! 


Commitment to Diversity, Equity and Inclusion

We develop and nurture a community where everyone can reach their full potential. At Boys &amp; Girls Clubs of Metro Denver, we continuously focus our efforts to ensure that our team members, Club members, and communities come together to cultivate a diverse landscape where everyone has equitable access to opportunities and resources.

At BGCMD, we value diversity and believe that unique perspectives contribute to the success of our team. While we have outlined certain requirements for this role, we encourage all candidates to apply, even if you do not meet all of the criteria. We are committed to considering all applications and finding the right individual who brings a variety of skills, experiences, and perspectives to our organization. 


Job Description

The Club Access Assistant is the first face that welcomes our Club members each day and monitors the front access door to the facility. You work closely with volunteers, parents and the community to ensure the Club is an enriching, fun and safe environment. 


Minimum Qualifications

You must meet these requirements to qualify for this position.
<ul><li>
 High school diploma, GED or equivalent</li></ul>
<ul><li> One year of administrative experience (i.e., recordkeeping, data entry, filing, answering phones)</li></ul> 


Preferred Qualifications

The most successful and highly desired applicant will possess:
<ul><li>
Basic Microsoft Office and database management skills</li><li>
Strong written and oral communication skills to complete reports, properly document programs, and utilize organizational data.</li><li>
Experience with basic radio communications (i.e., walkie-talkie)</li><li>
Experience with creating and interpreting custom reports</li><li>
Excellent data entry and typing skills</li><li>
Excellent customer service</li><li>
Experience with operating basic office equipment (i.e., personal computers, scanners, photocopiers, facsimile machines and voice mail systems)</li><li>
Experience working in a fast-paced environment with multiple changing priorities; being able to multi-task</li><li>
Experience working with youth</li><li>
Strong English proficiency is required for this position to ensure effective communications with staff, Club members, and families, as well as to follow safety and procedural guidelines accurately.</li><li>
Able to support the safe operation of the Club including hallway monitoring and support</li><li>
Bilingual - Spanish preferred</li></ul>

What we offer you:
<ul><li>
Targeted youth professional onboarding in your first 90 days.</li><li>
A new hire orientation that breaks down the organization and your important, fun, connected place within it. You get to understand how your work drives our mission and makes an impact in kids&rsquo; lives.</li><li>
Commitment to DEI in the workplace, which means ensuring access, opportunity, and advancement for our diverse team of 200+.
</li><li>Paid time off that starts accruing on day 1!</li></ul>
Conditions of Employment
<ul><li>
Must be able to pass criminal and driving records investigations, and reference checks.</li><li>
The successful candidate will primarily work indoors. Accordingly, the ability to use a variety of equipment including janitorial and office equipment is required.</li><li>
The job requires the ability to stand for extended periods, kneel, reach, bend, and lift objects weighing in excess of 25 lbs.</li><li>
Outdoor work and moderate physically demanding activities may be required on occasion.</li><li>
Strong English proficiency is required for this position to ensure effective communications with staff, Club members, and families, as well as to follow safety and procedural guidelines accurately.</li></ul>
Status: Non-exempt, Hourly

Hourly Base Wage: $19.37

Hours: Monday-Friday. 25-27 hours per week.

Benefits: At Boys &amp; Girls Clubs of Metro Denver, we invest in our people&mdash;including our part-time team members. Employees working 20+ hours per week have access to comprehensive benefits, including medical insurance through UnitedHealthcare&mdash;with the organization covering approximately 31% of the premium on our most affordable plan&mdash;along with dental, vision, a 401(k) with up to 5% match, paid sick time, professional development, and employee assistance resources. Access to employer-supported health insurance at a part-time level is uncommon, and it reflects our commitment to supporting your well-being and financial stability while you build your career with us.</div>

Club Access Assistant-Virginia Court

Soho House & Co.

<div>Scope of the Job

At Soho House, a Club Receptionist/Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&amp;B Operation(s)/Restaurant(s). The Host, has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency. 


A successful Host, you may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation's arrival. 


Key Responsibilities
<ul><li>Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner</li></ul>
<ul><li>Answer high-volume phone lines and confidently answer standard Q&amp;A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail</li></ul>
<ul><li>Create reservations for club/restaurants and assist F&amp;B Managers on the floor with service standards and service execution</li></ul>
<ul><li>Punctuating all calls and interactions with friendliness, accuracy, and discretion</li></ul>
<ul><li>Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly</li></ul>
<ul><li>Build relationships with members and guests and communicate and red flags and positive feedback to management to assess</li></ul>
<ul><li>Influence a fun and positive atmosphere by being approachable and professional</li></ul>
<ul><li>Performs other duties as assigned by supervisor/manager</li></ul> 


Main Duties
<ul>
<li>Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner</li>
<li>Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries</li>
<li>Well-versed on standard Q&amp;A regarding menus, hours of operation and amenity availability/pricing</li>
<li>Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet</li>
<li>Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)</li>
<li>Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set</li>
<li>Assist guests by checking/ retrieving their coats and/or items they left with the bell person</li>
<li>Build relationships with members and guests and communicate and red flags and positive feedback to management to assess</li>
<li>Influence a fun and positive atmosphere by being approachable and professional</li>
</ul>
Required Skills/Qualifications
<ul>
<li>Minimum of 3+ years' experience in a similar role.</li>
<li>Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.</li>
<li>OpenTable experience</li>
<li>Salesforce and Opera experience is a plus</li>
<li>Problem solving skills and bring conflict resolution to any anticipated or current matter</li>
<li>Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment</li>
<li>Strong communication skills and ability to understand and follow written and verbal instructions</li>
<li>Flexible schedule and ability to work nights, weekends and holiday's (as needed)</li>
</ul>
Physical Requirements
<ul>
<li>Must be able to seize, grasp, turn and hold objects with hands.</li>
<li>Must be able to work on your feet for at least 8 hours.</li>
<li>Fast paced movements are required to go from one part of the club to others.</li>
<li>Must be able to move, pull, carry or lift at least 40 pounds.</li>
<li>Occasionally kneel, bend, crouch and climb as required.</li>
<li>Work indoors and outdoors</li>
</ul>
Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
<ul>
<li>Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental &amp; Vision as well as Retirement fund with a 2% match</li>
<li>Paid Time Off: Full- Time Employees have sick day's + vacation days</li>
<li>Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically</li>
<li>Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability</li>
<li>Learning &amp; Development: An extensive range of internally and externally run courses are available for all employees.</li>
<li>Cookhouse &amp; House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.</li>
<li>Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.</li>
<li>Team Meal: Whilst on duty in our Houses &amp; Restaurants you will be provided with a substantial meal free of charge.</li></ul></div>

Club Reception - Soho House Nashville

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