club concierge

Emirates Palace Mandarin Oriental

<div><div><div><p>Club Lounge Executive
 </p><div></div><div><div><ul><li>544728
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></li> </ul></div></div><div></div><div><div><div>Add To Favourites
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</div><div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Club Lounge Executive to join our Club Lounge team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Rooms Division department, The Club Lounge Executive is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk services and courteous Club Lounge service in accordance with Legendary Quality Experiences. The Club Lounge Executive reports to the Club Lounge Manager.</p>
<p><b>
As </b><b>Club Lounge Executive, you will be responsible for the following duties:
</b></p><ul><li>Greet guests warmly, escort them promptly to their rooms, and provide courteous assistance throughout their stay.</li>
<li>Perform efficient and professional check-in and check-out procedures.</li>
<li>Respond to guest inquiries and requests promptly, accurately, and courteously, ensuring all needs are followed up and completed.</li>
<li>Coordinate and arrange guest service requirements by working closely with Concierge, Housekeeping, Telecommunication, Reservations, Room Service, and other departments.</li>
<li>Assist guests in all areas of the hotel and ensure timely delivery of requested items and services.</li>
<li>Handle guests&rsquo; incoming and outgoing correspondence, including messages, mail, and facsimiles.</li>
<li>Address guest preferences and special requirements using information from guest history profiles.</li>
<li>Protect guest privacy and maintain strict confidentiality of all guest information.</li>
<li>Maintain full knowledge of hotel services, facilities, operating hours, restaurant concepts, menus, dress codes, room types, amenities, layouts, and locations.</li>
<li>Stay updated on daily arrivals and departures, as well as local events, attractions, and holiday schedules.</li>
<li>Promote and upsell hotel services, facilities, and outlets when appropriate.</li>
<li>Demonstrate teamwork by cooperating and assisting colleagues and departments to ensure delivery of exceptional service.</li>
<li>Work closely with the Concierge team to support the delivery of personalized Emirates Palace Mandarin Oriental, Abu Dhabi service standards.</li>
<li>Maintain cleanliness and proper functioning of departmental equipment and supplies.</li>
<li>Handle the cash drawer in accordance with the MOHG Controller&rsquo;s Manual and verify cash float amounts at the beginning and end of each shift.</li>
<li>Communicate clearly with the Accounts Department and maintain sufficient knowledge of accounting procedures to support guest and management requests for historical data.</li>
<li>Analyse and resolve guest issues using good judgment, while remaining calm, courteous, and professional.</li>
<li>Maintain a confident, professional image and ensure all interactions reflect the hotel&rsquo;s service standards.</li>
<li>Perform any additional reasonable duties assigned by the Club Lounge Manager.</li>
</ul>
<p><b>As </b><b>a Club Lounge Executive, we expect from you:</b></p>
<ul>
<li>Previous experience in the same role in a luxury hotel is required, resort experience is a plus</li>
<li>Certification or Diploma in Hospitality Management is preferred</li>
<li>Strong and Excellent interpersonal and communication skills with a focus on delivering personalized guest service</li>
<li>Fluency in English required; additional languages is an advantage</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div></div></div></div>

Club Lounge Executive

IHG Hotels & Resorts

Overview <p>Join to apply for the <b>Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City</b> role at <b>IHG Hotels & Resorts</b>.</p><p>Do you see yourself as a Front Desk Agent for InterContinental Hotel Dubai Festival City? As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Our hotels cultivate a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.</p><p>We are part of the InterContinental Hotels Group at Dubai Festival City, which includes four hotels and a range of facilities. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.</p> Responsibilities <ul><li>Be the warm welcome that kicks off a memorable guest experience</li><li>Acknowledge IHG Rewards Club members and returning guests, in person or on the phone</li><li>Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay</li><li>Handle cash and credit transactions</li><li>Start every stay right by swiftly checking guests in and out - take IDs and hand out room keys</li><li>Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns</li><li>Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary</li><li>Stay safe by following our safety procedures and reporting incidents</li><li>Take pride in your appearance and place as a brand ambassador</li><li>Always know what events and activities are on the day's schedule</li><li>Jump into other ad-hoc duties when your colleagues need your help</li></ul> What we need from you <ul><li>Communication skills - guests and colleagues will need to come to you with concerns as well as compliments</li><li>Fluency in English; extra languages are a plus but not essential</li><li>Literate and tech-savvy - reading, writing, basic maths and computers; experience in our reservations system, Opera</li><li>Flexibility - night, weekend and holiday shifts are part of the job</li><li>High school diploma or equivalent; college or university degree would be a bonus but not essential</li><li>Experience - ideally at least two years in a front desk or guest service position in a 5-star property</li><li>Ability to work independently and within a team</li></ul> What you can expect from us <p>We provide a competitive salary and a wide range of benefits designed to help you live your best work life, including generous room discounts and strong training programs. We promote a culture of trust, support, and acceptance, and are committed to wellbeing and a inclusive workplace through our myWellbeing framework.</p><p>IHG Hotels & Resorts is an equal opportunity employer. We welcome diverse backgrounds, experiences, and perspectives and believe in room to belong, grow, and make a difference for every team member.</p>

Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City

Flexcar

<div><b>Job Title:</b> Member Concierge<br>
<b>Location:</b> Onsite, Nashville, TN<br>
<b>Compensation:</b> $22,5/hr + Full Benefit package day one<br>
<br>
Flexcar is completely reimagining car ownership. We offer the world&rsquo;s first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operational expertise with technology, data, and AI, we&rsquo;re transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.<br>
<br>
As a Member Concierge, you will play a vital role in delivering an exceptional customer experience for our valued Flexcar members. Your mission will be to support members before, during, and after their time with us, ensuring every interaction is seamless and positive. This position involves engaging with members through various communication channels, including phone, chat, and in-person, as well as preparing and delivering vehicles.<br>
<b>Key Responsibilities:</b><ul><li><b>
Deliver Outstanding Service:</b> Provide top-notch support to members throughout their Flexcar journey&mdash;from ordering and picking up to delivery, driving, and returning their vehicles.
</li><li><b>Resolve Issues:</b> Troubleshoot and efficiently address any order or vehicle-related concerns, prioritizing member satisfaction and swift resolution.</li><li><b>
Maintain Quality Standards:</b> Ensure each vehicle meets Flexcar&rsquo;s high-quality standards by participating in pre-delivery cleaning and preparation.</li><li><b>
Utilize Technology:</b> Leverage company systems to manage member interactions, track progress, and keep accurate records.</li><li><b>
Become a Product Expert:</b> Gain in-depth knowledge of our services and stay updated on the latest features and processes to assist members effectively.</li><li><b>
Create Welcoming Experiences:</b> Greet members warmly upon their arrival or delivery, providing information about our offerings and fostering a friendly atmosphere.</li><li><b>
Collaborate Across Teams:</b> Work closely with customer care, security, and other departments to ensure a cohesive member experience.</li><li><b>
Drive Process Improvement:</b> Identify opportunities for enhancing customer service and contribute to initiatives that elevate our operations.</li><li><b>
Embrace Versatility:</b> As part of a small market operation, be ready to take on additional responsibilities as assigned by your manager.</li></ul><b>
What Drives Success for this</b><b> </b><b>Role:</b><ul><li><b>
Experience:</b> 1-2 years in a customer service role, ideally within a fast-paced environment.</li><li><b>
Communication Skills:</b> Exceptional interpersonal and communication abilities.</li><li><b>
Problem-Solving:</b> Strong analytical skills to navigate challenges and make informed decisions.</li><li><b>
Tech-Savvy:</b> Proficient in computer skills and quick to learn new software systems.</li><li><b>
Customer-Centric Attitude:</b> A passion for delivering outstanding service and exceeding member expectations.</li><li><b>
Multitasking Ability:</b> Skill in managing multiple tasks and prioritizing effectively under pressure.</li><li><b>
Adaptability:</b> Willingness to operate vehicles and work in various weather conditions, including evenings, weekends, and holidays, as needed.</li><li><b>
Attention to Detail:</b> A keen eye for detail, ensuring that all member requests are addressed thoroughly.</li><li><b>
Listening Skills:</b> Strong listening abilities to identify member needs and provide tailored solutions.</li><li><b>
Case Management:</b> Track support cases diligently, ensuring timely resolutions and effective follow-up.</li><li><b>
Collaboration:</b> Follow established procedures for escalating unresolved issues, working with internal teams like Product, Engineering, and Operations to ensure prompt solutions.</li><li><b>
Delivery:</b> Willing to drive up to 90% of time for deliveries.</li><li><b>
At least 21 years or older </b>with a<b> valid driver&rsquo;s license</b> and an <b>acceptable driving record</b> (per company standards).</li></ul><b>
What tops the tank:</b><ul><li><b>
Rest &amp; Relax! </b>Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and 60 hours of Sick time.</li><li><b>
Save for Your Future!</b> 401(k) with company match from day one of hire</li><li><b>
Benefits:</b> Excellent, low-cost healthcare coverage including: medical, dental, vision, eligibility day one</li><li><b>
Drive a Flexcar! </b>Discounted employee rate on Flexcar products and no annual membership fee</li><li><b>
Weekly Pay</b></li><li><b>
and other amazing perks!</b></li></ul><br>
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer.<br>
<br>
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.<p><br>
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</p>
<p></p><p>vOiFSzuOqa</p></div>

Member Concierge

Walnut Creek Country Club

<div><div>Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited !
</div>Job Summary
<div>The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and after each visit. This role focuses on managing phone calls, reservations and general emails, addressing inquiries, and fostering connections that make members feel valued and appreciated. The Concierge engages Members by assisting with outreach to new and at-risk members, promoting club offerings, social media efforts, member communications, and supporting various member experience initiatives. Through a commitment to personalized service and attention to detail, the Concierge embodies our Club&rsquo;s values of Warm Welcomes, Magic Moments, and Fond Farewells, ensuring every interaction enhances member satisfaction and loyalty.<br>
</div><div></div><div><b>Key Priorities
</b></div><div>The Concierge serves as the liaison for members and guests, creating outstanding first impressions with personalized greetings and seamless service. Responsibilities include managing phone calls, reservations, and emails, addressing inquiries, and providing fond farewells. This role is essential in fostering meaningful connections by promoting club events and services, providing detailed information on facilities, and encouraging participation in activities. Additionally, the Concierge supports member experience initiatives, such as making outbound calls to new and at-risk members, assisting with social media and member communications, following up on reservations, recognizing birthdays, ensuring name recognition, and sending event invitations to enhance engagement. By delivering exceptional experiences and ensuring member satisfaction, the Concierge plays a vital role in upholding the club&rsquo;s commitment to exceeding members&rsquo; expectations.<br>
</div><div></div><div><b>Reporting Structure
</b></div><ul><li><div>Reports to the Member Experience Director
</div></li></ul>Day to Day
<ul><li>Provide a warm welcome and fond farewell to members and guests, ensuring a positive first and ongoing impression.
</li><li>Greet every call with a warm and friendly tone, providing prompt assistance, answering questions, and ensuring a thorough resolution of each inquiry.
</li><li>Deliver exceptional business and concierge services to members and guests, guiding them to destinations within the club and creating memorable experiences through magic moments.
</li><li>Inform members and guests about club services, amenities, upcoming events, and room locations both in person and over the phone.
</li><li>Assist with member communications, including social media efforts, newsletters, and event announcements.
</li><li>Make outbound calls to new and at-risk members to ensure engagement and retention.
</li><li>Support member experience initiatives by promoting club offerings and assisting with key projects.
</li><li>Manage reservations for club programs, dining, and services, ensuring all interactions align with club standards.
</li><li>Conduct proactive phone calls to confirm member reservations for dining and events.
</li><li>Oversee the reservation process for the club&rsquo;s dining facilities, ensuring accurate booking details and timely confirmations.
</li><li>Actively promote upcoming events and assist in event registration and follow-ups to encourage participation.
</li><li>Contribute to member experience initiatives, including updates to the website calendar and managing the message-on-hold system.
</li><li>Ensure all member interactions and outreach efforts are properly documented in the M360 system to maintain accurate and comprehensive records.
</li><li>Create and update events and relevant information on the MemberFirst platform, ensuring accessibility and accuracy.
</li><li>Prepare and print personalized welcome tents, birthday, and anniversary cards to ensure members feel recognized and valued during their club visits.
</li><li>Maintain up-to-date member profiles, including personal preferences and special occasions.
</li><li>Communicate any known member&rsquo;s allergies or dietary restrictions to the restaurant team ahead of reservations to ensure a safe and enjoyable experience.
</li><li>Maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas.
</li>Ensure supplies such as pens, notepads, and other necessities are well-stocked and available for members.<br>
<li>
</li></ul><p></p><p><b>Additional Duties
</b></p><ul><li>Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
</li><li>Follow all company, club, and department policies, procedures, and instructions.
</li><li>Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
</li><li>Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
</li><li>Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
</li><li>Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
</li><li>Attend daily briefings and actively engage in required activities to stay informed and contribute to the team&rsquo;s success.
</li></ul>About You
<div>Required
</div><ul><li>High school diploma or equivalent.
</li><li>A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role.
</li><li>Possess a service-oriented mindset with the ability to make every member and guest feel valued.
</li><li>Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience.
</li><li>Professional and welcoming phone demeanor.
</li><li>Positive attitude with a collaborative team spirit.
</li></ul><p>Preferred
</p><ul><li>Strong communication skills across various channels, including verbal, written, phone, text, and social media.
</li><li>Proven ability to work well under pressure, effectively managing multiple tasks simultaneously.
</li><li>Strong organizational skills with keen attention to detail.
</li><li>Exceptional listing skills, with the ability to understand and respond to member and guest needs.
</li><li>Proficient in Microsoft Office applications, including Word, Outlook, and Excel.
</li><li>Effective multitasker with strong time management and prioritization skills.
</li></ul>Physical Requirements
<ul><li>Must be able to stand, walk, and perform physical activities for extended periods.
</li><li>Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
</li><li>Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
</li><li>Effective communication skills with sufficient visual acuity, including talking and hearing.
</li></ul><p><b>Primary Tools/Equipment
</b></p><ul><li>Computer
</li><li>Keyboard
</li><li>Telephone
</li><li>Copier
</li>General office supplies<br>
<li>
</li></ul><p></p><p><b>Work Schedule
</b></p><ul><li>Attendance requirements for this position as outlined on the weekly schedule which includes weekends and/or holidays.
</li>Additional hours are required to meet deadlines of the position.<br>
<li>
</li></ul><div></div><div><b>What We Offer
</b></div><div>We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and&mdash;if you're in a non-exempt role&mdash;hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:
</div><ul><li>Medical, dental, and vision coverage
</li><li>Life insurance
</li><li>Short-term and long-term disability insurance
</li><li>401(k) retirement savings plan
</li><li>Generous paid time off and leave programs ( <i>time off as required by applicable law is also provided for part time team members </i>)<br>
</li></ul><div></div><div>Want to learn more? Visit www.invitedbenefits.com for full details.<br>
</div><div></div><div>Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook<br>
</div><div></div><div><b><i>Invited is an Equal Employment Opportunity Employer<br>
</i></b></div><div></div><div><i>The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.</i></div></div><div></div>

Concierge

Mandarin Oriental Hotel Group

<div><p>Mandarin Oriental Downtown, Dubai is looking for a Concierge Agent to join our Concierge team.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p></p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.</p><p></p><p><b>
About the job</b></p><p></p><p>
Based at the Mandarin Oriental Downtown, Dubai within the Concierge Department in Dubai, the Concierge Agent is responsible for providing five-star services to all guests and colleagues. The Concierge Agent will be creative and accommodating to all of the guest&rsquo;s needs and requests. Concierge Agent reports to Chief Concierge.</p><p></p><p><b>
As a </b><b>Concierge Agent, you will be responsible for the following duties:</b></p><ul>
<li><p>
Engage guests in meaningful conversations to identify preferences and anticipate their complete needs for a personalized and successful experience.</p></li>
<li><p>
Assist with booking and organizing travel, entertainment, dining, and cultural activities while providing clear and accurate directions and transportation options.</p></li>
<li><p>
Maintain detailed records of guest requests and bookings using concierge software, and communicate key updates and challenges with management and colleagues.</p></li>
<li><p>
Possess deep local knowledge of Dubai, including transportation, dining, nightlife, shopping, arts, and cultural venues, ensuring all recommendations are personal and well-informed.</p></li>
<li><p>
Ensure guest satisfaction throughout the stay by delivering service aligned with MOHG Legendary Quality Experiences (LQEs) and responding effectively to all requests and complaints.</p></li>
<li><p>
Foster collaboration, participate in team meetings, and act as a role model with strong communication, empathy, and commitment to service excellence.</p></li>
</ul><p></p><p><b>
As a </b><b>Concierge Agent, we expect from you:</b></p><ul>
<li><p>
Holds a senior school qualification or equivalent; Clefs d&rsquo;Or membership is a plus.</p></li>
<li><p>
Has a minimum of 3 years&rsquo; experience in a 5-star hotel environment, with at least 2 years in Concierge, Guest Relations, or Front Office roles.</p></li>
<li><p>
Previous work experience in Dubai is essential.</p></li>
<li><p>
Proficient in Microsoft Office, PSMS, Alice, and other relevant front office systems.</p></li>
<li><p>
Excellent English communication skills; additional language skills such as Arabic are preferred.</p></li>
<li><p>
Strong customer service orientation, interpersonal and organizational skills, with the ability to multitask, prioritize, and work flexible shifts in a fast-paced environment.</p></li>
</ul><p></p><p><b>
Our commitment to you
</b></p><ul><li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</p></li>
<li><p>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</p></li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div>

Concierge Agent

Hilton

<div><p>Chief Concierge | Waldorf Astoria Dubai Palm Jumeirah</p><p>
A Chief Concierge with Waldorf Astoria Hotels and Resorts supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.</p><p><b>
What will I be doing</b></p><p>
As Chief Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Chief Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Supervise / Manage daily Concierge operations</li><li>
Set Departmental objectives, work schedules, budgets, policies and procedures</li><li>
Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area</li><li>
Coordinating with other departments within the hotel, such as housekeeping, maintenance, and front desk, to ensure seamless service delivery and guest satisfaction.</li><li>
Maximize Sales revenues through up-selling and marketing programs.</li><li>
Handling any issues or complaints that arise during a guest's stay with professionalism and efficiency and finding satisfactory resolutions.</li><li>
Monitor Guest satisfaction reports and implement actions to improve results</li><li>
Maintain good communication and working relationships with all hotel areas</li><li>
Project a professional manner with an emphasis on hospitality and Guest service</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Continuously seeking feedback from guests and monitoring industry trends to identify areas for improvement in service delivery and guest satisfaction.</li><li>
Attend Front of House/Hotel meetings, as required</li></ul><p><b>
What are we looking for</b></p><p>
A Chief Concierge serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p><ul><li>
Minimum 4&ndash;6 years of experience in a luxury or ultra-luxury hotel environment, with proven exposure to Concierge or Front Office operations.</li><li>
Previous leadership experience within a Concierge or Front of House team, with a strong ability to mentor, motivate, and develop Team Members.</li><li>
Extensive knowledge of the local destination, including cultural attractions, dining, entertainment, events, and bespoke experiences, with the ability to curate personalized guest itineraries.</li><li>
Proven ability to deliver highly personalized, anticipatory service, exceeding the expectations of discerning luxury travelers and VIP guests.</li><li>
Strong understanding of luxury service standards, guest recognition practices, and complaint resolution at the highest level.</li><li>
Exceptional communication and interpersonal skills, with the confidence to engage professionally with high-profile guests, partners, and internal stakeholders.</li><li>
Demonstrated ability to manage multiple priorities and remain calm, resourceful, and solution-oriented in a fast-paced, high-pressure environment.</li><li>
High level of organizational skills and attention to detail, ensuring consistency, accuracy, and excellence in all guest interactions.</li><li>
Ability to build and maintain strong relationships with local vendors, partners, and service providers to enhance guest experiences.</li><li>
Proficiency in property management systems and Front Office technology, with a solid understanding of hotel policies and procedures.</li><li>
A genuine passion for hospitality, service excellence, and continuous improvement, with a strong commitment to upholding the brand&rsquo;s luxury standards.</li><li><p>
Flexibility to work a variety of shifts, including weekends, holidays, mornings, afternoons, and evenings, as required by operational needs.</p><p>
</p></li></ul><p><b>What will it be like to work for Hilton</b></p><p>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.</p></div>

Chief Concierge | Waldorf Astoria Dubai Palm Jumeirah

The Arts Club Dubai

<div><div><p>The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners.<br>
<br>
It is the first international outpost of the celebrated and historical private members&rsquo; club, established in 1863 in Mayfair, London. The Club&rsquo;s membership is a growing community of like-minded, diverse and dynamic people, all hailing from different cultures and sectors, from the region and further afield.<br>
<br>
A lifestyle for our members.<br>
<br>
The Club provides its members with a home away from home: a sanctuary for those seeking comfort, hospitality and elegance, with a level of quality, service and attention to detail that will leave them wanting for nothing.</p><div></div><div><p><b><br>
Role Purpose</b></p><p>
The Head of AI &amp; BI will lead The Arts Club Dubai&rsquo;s transformation into a data driven and intelligent organization. This role will design and execute a holistic AI and analytics strategy that elevates operational performance, optimizes financial systems, and redefines the member experience through technology.</p><p></p><p>
The successful candidate will integrate business operations, data systems, and emerging technologies ensuring that every aspect of the Club&rsquo;s operations (CRM, finance, membership, F&amp;B, events, and guest experience) runs efficiently, intelligently, and seamlessly.</p><p></p><p>
The position bridges strategic business planning and technical execution empowering TACD to deliver a digitally enabled, world-class member experience while maintaining operational excellence.</p><p></p><p><b>
Key Responsibilities</b></p><p></p><p><b>
Strategic Leadership</b></p><p></p><ul><li>
Develop and implement AI, Business Operations &amp; Technology strategy, aligning with the organization&rsquo;s growth and member experience keeping in mind the corporate and financial goals.</li><li>
Partner with the CFO, CEO, and senior leaders to identify business challenges that can be solved through AI driven insights and automation.</li><li>
Establish a data first culture, embedding intelligence and analytics into daily decision making across departments.</li><li>
Drive innovation initiatives from workflow redesign to adoption of intelligent systems and process reengineering</li></ul><p></p><p><b>
Data Infrastructure &amp; Systems Integration</b></p><p></p><ul><li>
Lead the modernization of the Club&rsquo;s data ecosystem, integrating CRM (Salesforce), ERP, HR, Symphony, Telephone etc and financial systems into a centralized data platform.</li><li>
Oversee the design, collection, storage, and visualization of high-quality data through robust architecture and governance frameworks.</li><li>
Implement real time dashboards and reporting systems that deliver actionable insights to leadership and operational teams.</li><li>
Evaluate and implement modern platforms (e.g., cloud ERP, POS, CRM, and member apps).</li><li>
Establish robust cybersecurity, data governance, and IT compliance frameworks.</li></ul><p></p><p><b>
AI, Automation &amp; Advanced Analytics</b></p><p></p><ul><li>
Develop and deploy machine learning and predictive models to forecast member engagement, revenue, and operational performance.</li><li>
Embed AI capabilities across key areas such as:</li><li><ul><li>
Member personalization and recommendation systems</li><li>
Demand and capacity forecasting</li><li>
Automated reporting and financial optimization</li><li>
Service efficiency and digital experience enhancement</li></ul></li><li>
Evaluate and implement cutting edge tools within Salesforce AI, Azure AI, or Google AI environments to enable intelligent workflows.</li><li>
Introduce innovation programs &mdash; pilot emerging tech such as IoT, predictive analytics, and digital twin models for member experience and facilities.</li></ul><p></p><p><b>
Marketing &amp; Communications</b></p><p></p><ul><li>
Define and implement an AI marketing strategy aligned with brand and membership growth goals.</li><li>
Integrate data and AI across all marketing touchpoints &mdash; from CRM and email automation to social media, content, and digital campaigns</li><li>
Build AI systems that personalize communication, offers, and content based on member profiles, preferences, and behaviour.</li><li>
Design and deploy recommendation engines for events, dining, and experiences.</li><li>
Enhance Salesforce Marketing Cloud and CRM intelligence layers using machine learning and NLP (natural language processing).</li><li>
Integrate AI chat and concierge tools to enhance member communications and digital engagement.</li><li>
Use AI to automate and optimize campaign management, including segmentation, timing, and channel mix.</li><li>
Implement language and image generation tools for marketing assets, event communications, and personalized messaging.</li><li>
Establish brand-safe generative AI guidelines for the marketing team.</li><li>
Analyse member sentiment, feedback, and social engagement using AI-powered listening tools</li></ul><p></p><p><b>
Business Insights &amp; Decision Support</b></p><p></p><ul><li>
Translate complex datasets into clear business insights and strategic recommendations.</li><li>
Lead the design and monitoring of KPIs for membership, finance, F&amp;B, team and event performance.</li><li>
Provide analytical leadership for performance tracking, strategic planning, and innovation initiatives.</li></ul><p></p><p><b>
Innovation &amp; Change Leadership</b></p><p></p><ul><li>
Act as a change catalyst for AI driven transformation across the organization.</li><li>
Foster data literacy and innovation culture through collaboration, coaching, and knowledge sharing.</li><li>
Stay ahead of emerging technologies and trends to maintain leadership in luxury hospitality intelligence.</li></ul><p></p><p><b>
Qualifications &amp; Experience</b></p><p></p><p><b>
Essential</b></p><p></p><ul><li>
Bachelor&rsquo;s degree in Data Science, Computer Science, Business Analytics, Finance, or related field.</li><li>
10+ years of experience in business intelligence, data strategy, digital transformation, or AI implementation, ideally within hospitality, luxury, or membership-based organizations.</li><li>
Proven success in designing and leading enterprise-wide data or AI transformations.</li><li>
Advanced proficiency with BI and data visualization tools (Power BI, Tableau, Looker).</li><li>
Experience integrating Salesforce CRM and financial systems through API or middleware platforms.</li><li>
Strong technical understanding of cloud systems, enterprise architecture, and automation platforms</li><li>
Strong understanding of AI and machine learning platforms (Azure AI, Google AI, Einstein Analytics, BOLT as an AI Chat / Communication Framework).</li><li>
Exceptional communication and stakeholder management skills.</li></ul><p></p><p><b>
Desirable</b></p><p></p><ul><li>
Master&rsquo;s degree in AI, Data Analytics, or MBA.</li><li>
Demonstrated experience in CRM optimization and member experience automation.</li><li>
Deep knowledge of data engineering, predictive analytics, and process automation.</li><li>
Familiarity with cloud data warehousing (e.g., Snowflake, BigQuery) and API based integrations.</li><li>
Exposure to AI-driven operations, data analytics, or digital twin models.</li><li>
Track record of leading cross-functional transformation projects in multi-site or hospitality-based environments</li></ul><p></p><p><b>
Personal Attributes</b></p><p></p><ul><li>
Strategic thinker with a strong technical foundation and execution mindset.</li><li>
Data driven, curious, and passionate about leveraging AI for tangible business outcomes.</li><li>
Inspiring leader who fosters innovation and cross functional collaboration.</li><li>
High emotional intelligence and cultural awareness suited for luxury hospitality environments.</li><li>
Excellent communicator who can influence and drive change across diverse teams</li><li>
Passionate about excellence, innovation, and the hospitality.</li><li>
Thrives in dynamic, high-performance environments.</li></ul><p></p><p><b>
Why Join The Arts Club Dubai</b></p><p></p><ul><li>
Lead a transformative vision &mdash; this is a rare opportunity to define and direct the AI and analytics strategy for one of the world&rsquo;s most distinguished private members&rsquo; clubs.</li><li>
Be the architect of innovation &mdash; drive the next generation of operational excellence by seamlessly integrating technology, data, and intelligence into every stage of the member journey.</li><li>
Shape the future of intelligent hospitality &mdash; harness insight and innovation to elevate member satisfaction, financial performance, and service excellence, positioning The Arts Club Dubai as a global leader in luxury and technology-driven hospitality</li></ul></div></div>
INDHEADOFFICE</div>

Head of Technology, Data & Innovation (TDI)

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