club lounge attendant

IHG Hotels & Resorts

Overview Join to apply for the Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City role at IHG Hotels & Resorts.Do you see yourself as a Front Desk Agent for InterContinental Hotel Dubai Festival City? As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Our hotels cultivate a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.We are part of the InterContinental Hotels Group at Dubai Festival City, which includes four hotels and a range of facilities. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us. Responsibilities <ul><li>Be the warm welcome that kicks off a memorable guest experience</li><li>Acknowledge IHG Rewards Club members and returning guests, in person or on the phone</li><li>Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay</li><li>Handle cash and credit transactions</li><li>Start every stay right by swiftly checking guests in and out - take IDs and hand out room keys</li><li>Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns</li><li>Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary</li><li>Stay safe by following our safety procedures and reporting incidents</li><li>Take pride in your appearance and place as a brand ambassador</li><li>Always know what events and activities are on the day's schedule</li><li>Jump into other ad-hoc duties when your colleagues need your help</li></ul> What we need from you <ul><li>Communication skills - guests and colleagues will need to come to you with concerns as well as compliments</li><li>Fluency in English; extra languages are a plus but not essential</li><li>Literate and tech-savvy - reading, writing, basic maths and computers; experience in our reservations system, Opera</li><li>Flexibility - night, weekend and holiday shifts are part of the job</li><li>High school diploma or equivalent; college or university degree would be a bonus but not essential</li><li>Experience - ideally at least two years in a front desk or guest service position in a 5-star property</li><li>Ability to work independently and within a team</li></ul> What you can expect from us We provide a competitive salary and a wide range of benefits designed to help you live your best work life, including generous room discounts and strong training programs. We promote a culture of trust, support, and acceptance, and are committed to wellbeing and a inclusive workplace through our myWellbeing framework.IHG Hotels & Resorts is an equal opportunity employer. We welcome diverse backgrounds, experiences, and perspectives and believe in room to belong, grow, and make a difference for every team member.

Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City

Mandarin Oriental Hotel Group

<div>Food and Beverage Supervisor - Club Lounge

Mandarin Oriental Muscat is looking for a Food and Beverage Supervisor to join our Club Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Responsibilities
<ul>
<li>Display full knowledge of food and beverage and dining venue offering.</li>
<li>Ensure colleagues start and finish shifts at the correct time.</li>
<li>Assist in setting up tables for all meal periods.</li>
<li>Assist colleagues in setting up service stations according to MEP standards.</li>
<li>Be familiar with all billing procedures.</li>
<li>To handle all banqueting area relevant equipment.</li>
<li>Attend daily meetings.</li>
<li>Attend all mandatory training sessions arranged by MO.</li>
<li>Ensure correct quality, presentation and delivery of all dishes and drinks.</li>
<li>Perform all administrative tasks designated to him/her by management.</li>
</ul><ul><li>Supervise F&amp;B service by directing and supporting his/her subordinates</li>
<li>Ensure that the restaurant area is adequately staffed during his/her shift and to notify his/her superior of any shortages.</li>
</ul><ul><li>Identify and carry out any specific training and development needs among the team.</li>
</ul><ul><li>Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.</li>
<li>Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.</li>
<li>Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>Taking reservations accurately where necessary while keeping track of guest&rsquo;s preferences.</li>
<li>Greeting and seating guests according to MO standards.</li>
<li>Presenting the menu correctly to each guest.</li>
<li>Taking orders from all guests in line with event policy.</li>
<li>Offering suggested up-selling based on outlet policy.</li>
<li>Serving food and beverages according to MO standards.</li>
<li>Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal.</li>
<li>Presenting the bill and handle payment procedures.</li>
<li>Ensure guest satisfaction at all times and proactively seek feedback.</li>
<li>Handling special requests from guests and VIPs.</li>
<li>Implement service recovery actions and follow up.</li>
<li>Bidding guests farewell when leaving the venue.</li>
<li>Anticipating the guests&rsquo; needs by keeping control of service flow and identify potential bottle necks.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

Food and Beverage Supervisor - Club Lounge

<div>Mandarin Oriental Jumeira, Dubai is looking for a Hostess to join our Noor Lounge team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
About the job
Based at the Mandarin Oriental Jumeira Dubai within the Noor Lounge Team, the Hostess will take reservations for the outlet and if required for any other outlets and manage and maintain the reservation system, including the database with respective guest preferences. Furthermore, the hostess welcomes and escorts visitors with the overall objective to delight and satisfy each and every guest. If necessary, she will help and carry out all required operational tasks and duties in the outlet under the guidance of the respective managers.
As Hostess Noor Lounge, you will be responsible for the following duties:<ul>
<li>
Have a very good understanding of the outlet&rsquo;s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.</li>
<li>
Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.</li>
<li>
Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.</li>
<li>
To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.</li>
<li>
Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.</li>
<li>
Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.</li>
<li>
Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.</li>
<li>
Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.</li>
<li>
Perform any tasks related to billing according to hotel standards and cashiering policies if required.</li>
<li>
Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager.</li>
<li>
To bid friendly farewell to guests and sincerely thank them for their visit.</li>
<li>
Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in not acceptable state.</li>
<li>
Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests.</li>
<li>
Any other reasonable tasks as assigned by the Outlet Manager including assisting other outlets.</li>
<li>
Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. Particularly focus on clear communication of all floor plans and seating related matters as well as other requests from guests to related service colleagues.</li>
<li>
Ensure that superiors and if required kitchen colleagues are informed if any special guest preferences are known, such as allergies.</li>
<li>
Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking, clearing of table, or serving food if required.</li>
<li>
Ensure that Mandarin Oriental Jumeira&rsquo;s grooming, and appearance standards are implemented and always maintained to reflect an image of professionalism and care.</li>
<li>
Listen to every guest and observe body language carefully to be able to understand guest needs and expectations and consistently delight and satisfy every guest.</li>
<li>
Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately.</li>
<li>
Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest.</li>
<li>
Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.</li>
<li>
Create WOW moments to surprise and delight guests in the outlet through gestures and other actions.</li>
<li>
Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li>
<li>
Proactively gather and record guest&rsquo;s preference to superiors and act upon them whenever known and maintain the database.</li>
</ul>
As Hostess Noor Lounge, we expect from you:<ul>
<li>
High School qualification or equivalent is preferred.</li>
<li>
Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.</li>
<li>
Experience as Hostess in a high-volume restaurant with highest levels of service is preferred.</li>
<li>
Minimum 2 years&rsquo; experience working as Hostess in a luxury hotel environment.</li>
<li>
Ability to understand guest needs and to deliver superior customer service.</li>
<li>
Ability to work long hours with a strong focus on operational excellence.</li>
<li>
Familiar with Table Management System procedures is preferred.</li>
<li>
Knowledge of bar service procedures and standards is preferred.</li>
<li>
Ability to understand the flow of service and handle multiple tasks effectively is preferred.</li>
<li>
Ability to handle telephone calls and written correspondence properly.</li>
<li>
Basic computer skills including MS Office.</li>
<li>
Ability to understand effective approaches of communication with different individuals.</li>
<li>
Able to communicate clearly with peers and superiors.</li>
<li>
Very good verbal and written communication skills in English.</li>
<li>
Verbal and written communication skills in Arabic or other languages are preferred.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Hostess, Noor Lounge

Hilton

<div>Barista - Lobby Lounge - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)
LXR Hotels &amp; Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests&mdash;and extraordinary opportunities for our team members.
At LXR Hotels &amp; Resorts, even the simplest moments&mdash;like enjoying a cup of coffee&mdash;are transformed into experiences of timeless luxury. As a Barista, you will craft exceptional coffee and tea beverages while providing warm, personalized service that delights our guests throughout their day.
What will I be doing? 
As Barista, you will:<ul><li>
Prepare and serve high-quality coffee, tea, and specialty beverages in line with recipes and presentation standards.</li><li>
Provide a warm welcome and personalized service, engaging with guests to understand their preferences.</li><li>
Ensure the coffee bar area is always clean, organized, and fully stocked with supplies.</li><li>
Handle guest orders accurately and efficiently, maintaining consistency in taste and presentation.</li><li>
Operate coffee machines, grinders, and brewing equipment safely and effectively.</li><li>
Support upselling initiatives by recommending seasonal beverages, pastries, or pairing options.</li><li>
Handle cash and payment transactions in line with Hilton policies.</li><li>
Adhere to health, safety, and hygiene standards in all preparation and service areas.</li><li>
Perform additional tasks as required to support the smooth operation of the Food &amp; Beverage department.</li></ul>
What are we looking for? 
The ideal candidate will have:<ul><li>
Previous experience as a Barista or in a similar role, ideally within luxury hospitality.</li><li>
Strong knowledge of coffee beans, brewing methods, and latte art techniques.</li><li>
Excellent customer service and communication skills.</li><li>
A professional appearance and warm, engaging personality.</li><li>
Strong organizational skills with attention to detail.</li><li>
Flexibility to work varied shifts, including mornings, evenings, and weekends.</li><li>
A passion for delivering outstanding guest experiences through every cup served.</li></ul>
Why join LXR? 
At LXR Eastern Mangroves Abu Dhabi, you will be part of a team that creates refined experiences in every detail. Hilton offers career development opportunities, world-class training, and the chance to bring your craft to a luxury environment.</div>

Barista - Lobby Lounge - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Food and Beverage Supervisor
 
 to join our
 
 Club Lounge
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Display full knowledge of food and beverage and dining venue offering.
 </li>
 <li>
 Ensure colleagues start and finish shifts at the correct time.
 </li>
 <li>
 Assist in setting up tables for all meal periods.
 </li>
 <li>
 Assist colleagues in setting up service stations according to MEP standards.
 </li>
 <li>
 Be familiar with all billing procedures.
 </li>
 <li>
 To handle all banqueting area relevant equipment.
 </li>
 <li>
 Attend daily meetings.
 </li>
 <li>
 Attend all mandatory training sessions arranged by MO.
 </li>
 <li>
 Ensure correct quality, presentation and delivery of all dishes and drinks.
 </li>
 <li>
 Perform all administrative tasks designated to him/her by management.
 </li>
 <li>
 Supervise F&amp;B service by directing and supporting his/her subordinates
 </li>
 <li>
 Ensure that the restaurant area is adequately staffed during his/her shift and to notify his/her superior of any shortages.
 </li>
 <li>
 Identify and carry out any specific training and development needs among the team.
 </li>
 <li>
 Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
 </li>
 <li>
 Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
 </li>
 <li>
 Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 Taking reservations accurately where necessary while keeping track of guest&rsquo;s preferences.
 </li>
 <li>
 Greeting and seating guests according to MO standards.
 </li>
 <li>
 Presenting the menu correctly to each guest.
 </li>
 <li>
 Taking orders from all guests in line with event policy.
 </li>
 <li>
 Offering suggested up-selling based on outlet policy.
 </li>
 <li>
 Serving food and beverages according to MO standards.
 </li>
 <li>
 Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal.
 </li>
 <li>
 Presenting the bill and handle payment procedures.
 </li>
 <li>
 Ensure guest satisfaction at all times and proactively seek feedback.
 </li>
 <li>
 Handling special requests from guests and VIPs.
 </li>
 <li>
 Implement service recovery actions and follow up.
 </li>
 <li>
 Bidding guests farewell when leaving the venue.
 </li>
 <li>
 Anticipating the guests&rsquo; needs by keeping control of service flow and identify potential bottle necks.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Conservatorium Hotel

<div><div><div>Assistant Outlet Manager, Noor Lounge (Italian, French, Russian Speaking)
 <div></div><div><div><ul><li>JR-02387
</li> </ul></div><div></div><div><ul><li>Food &amp; Beverage
</li> </ul></div><div></div><div><ul><li>Full time
</li> </ul></div><div></div><div><ul><li>Permanent
</li><div></div><li><div>Mandarin Oriental Jumeira, Dubai
</div></li>
</ul></div></div><div></div><div>Mandarin Oriental Jumeira, Dubai is looking for an Assistant Outlet Manager to join our Noor Lounge team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
About the job
Based at the Mandarin Oriental Jumeira, Dubai within the Noor Lounge, the Assistant Outlet Manager will support the Restaurant/ Outlet Manager in all related operational, administrative and financial aspects of the outlet and assumes full responsibility in his/her absence.
As an Assistant Outlet Manager, you will be responsible for the following duties:<ul>
<li>
Support the Outlet Manager in all operational and administrative aspects of the restaurant.</li>
<li>
Prioritise the required level of engagement depending on the business volumes and other related parameters.</li>
<li>
Take charge of the outlet and the department in the Outlet Manager&rsquo;s absence.</li>
<li>
Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place always.</li>
<li>
Support the Outlet Manager to supervise the side duty schedules for all positions and ensure compliance and follow through.</li>
<li>
Support the Outlet Manager to supervise the maintenance and cleanliness of the outlet and as assigned carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment.</li>
<li>
Oversee the daily operation of the outlet and manage shifts effectively to assure a smooth and effective overall operation.</li>
<li>
Maintain a good relationship and steady communication with the Chef de Cuisine and his team, particularly during operation hours.</li>
<li>
Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised.</li>
<li>
Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and share observations and recommendations with the outlet manager.</li>
<li>
Support the Outlet Manager to maintain a clear overview of all POS- point of sales related set ups and carry out regular check on accuracy of all items.</li>
<li>
Ensure accuracy of all menus: current, spelled correctly, clean and presentable and ascertain menu description are up to date and distributed appropriately.</li>
<li>
Follow all procedures, policies and practices about the Jardine accounting related requirements for F&amp;B outlets.</li>
<li>
Oversee and maintain solid records of all Annual Leave and Public Holiday clearance and assure none are accumulated within the outlet.</li>
<li>
Support the Outlet Manager in monitoring the monthly P&amp;L and carry out regular detailed analysis of outlet related financial information.</li>
<li>
Assist the Outlet Manager to plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet.</li>
<li>
Observe the competition, current market and international trends, prices with the market and other new ideas and forward them to the Restaurant Manager.</li>
<li>
Attend and participate all required meetings as scheduled.</li>
<li>
Provide leadership, direction and support to all outlet colleagues at any time, particularly during the operation hours.</li>
<li>
Ensure that MOHG&rsquo;s grooming and appearance standards are implemented and maintained always to reflect an image of professionalism and care.</li>
<li>
Assist the Outlet Manager to prepare a weekly roster to schedule all colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume.</li>
<li>
Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental Jumeira&rsquo;s procedures.</li>
<li>
Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&amp;B division to promote a climate of teamwork and enthusiasm.</li>
<li>
Being fully involved in the service and show strong presence to customers on the floor.</li>
<li>
Personally, monitor and follow through on any requirements of VIP guests.</li>
<li>
Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li>
<li>
Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants.</li>
<li>
Handle effectively any kind of customer complaints being verbal or written.</li>
<li>
Ability to work long hours with a strong focus on operational excellence.</li>
<li>
Familiar with restaurant point of sales and cashiering procedures.</li>
<li>
Knowledge of Fine Dining service procedures and standards as well as casual dining procedures.</li>
<li>
Well organized and possess a solid administrative capability.</li>
<li>
Proven ability to successfully support, motivate and lead a large and diverse team.</li>
<li>
Ability to organize large projects and events with guidance of the Restaurant/ Outlet Manager.</li>
<li>
Able to use documented performance management systems and handling disciplinary processes with guidance of the restaurant manager.</li>
<li>
Perform job with attention to details and the ability to organize and handle multiple tasks.</li>
</ul>
As an Assistant Outlet Manager, we expect from you:<ul>
<li>
High School qualification or equivalent.</li>
<li>
Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.</li>
<li>
3 years&rsquo; experience as an assistant restaurant manager in a luxury hotel or high-end independent restaurant.</li>
<li>
International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East.</li>
<li>
Restaurant pre-opening experience is a MUST.</li>
<li>
Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating the team accordingly.</li>
<li>
Strong knowledge of HACCP preferred.</li>
<li>
Competent computer skills including MS Office or equivalent.</li>
<li>
Ability to understand effective approaches of communication with different individuals.</li>
<li>
Able to empower colleagues and communicate clearly with peers, subordinates and superiors.</li>
<li>
Strong on the job and classroom style training skills.</li>
<li>
Able to support the Restaurant/ Outlet Manager to constantly update all training materials and keep good track of all training activities.</li>
<li>
Excellent verbal and written communication skills in English.</li>
<li>
Verbal and written communication skills in Arabic or other languages are preferred.</li>
</ul>
Our commitment to you<ul>
<li>
Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
</ul>
We&rsquo;re Fans. Are you?</div></div></div></div>

Assistant Outlet Manager, Noor Lounge (Italian, French, Russian Speaking)

Marriott International

<div>Additional Information 
Job Number25187926 
Job CategoryFood and Beverage &amp; Culinary 
LocationFour Points by Sheraton Sheikh Zayed Road Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Day-to-Day Operations
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul> 
Leading Food and Beverage Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</li></ul>
<ul><li>Ensures compliance with all applicable laws and regulations.</li></ul>
<ul><li>Ensures compliance with food handling and sanitation standards.</li></ul>
<ul><li>Ensures staff understands local, state and Federal liquor laws.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures corrective action is taken to continuously improve service results.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably. Strives to improve employee retention.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures recognition is taking place across areas of responsibility.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Assistant Restaurant Manager.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

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