club lounge attendant

IHG Hotels & Resorts

<div>
 
 About Us
 
 
 
 As the world&rsquo;s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
 
 
 Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You&rsquo;ll find us in the exclusive West Bay area, close to the city&rsquo;s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay.
 
 
 InterContinental Doha The City is looking for a Club Lounge Supervisor to join our team.
 
 
 What&rsquo;s the job?
 
 
 As a Club Lounge Supervisor you are responsible for the satisfaction of VIP Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested. Promote the desired work culture by living the 5 winning ways value &ndash; Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.
 
 
 Your day-to-day
 
 
 <ul>
 <li>
 Manage the performance of the Club Lounge in the hotel
 </li>
 <li>
 Deliver the highest quality and brand service standards to consistently meet and exceed VIP Guest and VIP expectations
 </li>
 <li>
 Handle enquiries and complaints, promptly and efficiently
 </li>
 <li>
 Ensure that all Guest supplies and amenities are offered and replenished to the required standards
 </li>
 <li>
 Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
 </li>
 <li>
 Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service
 </li>
 <li>
 Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Executive tasks as instructed by the Club Lounge Supervisor or Manager
 </li>
 <li>
 Serve your role and Team in an environmentally-conscience manner
 
 
 </li>
 </ul>
 How do I deliver this?
 
 
 We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It&rsquo;s what connects every colleague in all IHG&reg; hotels.
 
 
 True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
 
 
 True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
 
 
 True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
 
 
 True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Club Lounge Supervisor

Mandarin Oriental Hotel Group

<div>Guest Relations Agent &ndash; Club Lounge

Mandarin Oriental Muscat is looking for a Guest Relations Agent &ndash; Club Lounge to join our Club Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Responsibilities
<ul>
<li>Creates MOWow Moments that surprise and inspire our guests.</li>
</ul><ul><li>Being able, and regularly performing, duties of all functions within the Front Office such as check-in, check-out, credit card handling, complaint handling, corresponding with our guests and guest relation tasks.</li>
</ul><ul><li>Be the first point of contact in terms of guest relations, feedback and services.</li>
<li>Assisting in billing and invoice preparation.</li>
<li>Preparing reports according to MOHG standards.</li>
<li>Updating registration cards according to MOHG standards.</li>
<li>Be present at the Front Office at the designated shifts and support the Team operationally.</li>
<li>Being an ambassador of the hotel both being actively engaging with guests and with colleagues.</li>
<li>Understands and follows all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules.</li>
<li>Develops and supports Trainees and Interns at the Front Office.</li>
</ul><ul><li>Handling and updating Guest360 and Fans of MO profile data.</li>
<li>Actively advertises our Fans of MO guest recognition program to our guests.</li>
<li>Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards.</li>
<li>Handle all guest complaints and comments tactfully and escalates them in a reasonable and sensitive manner.</li>
<li>Cooperate and coordinate teamwork with other departments.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

Guest Relations Agent – Club Lounge

Gulf Air

<div>JOB PURPOSE<ul><li> 
The Lounge Associate is responsible for ensuring that all guests receive a warm and friendly welcome, fostering an inclusive atmosphere where they feel valued and appreciated. This role involves remaining receptive to guest feedback and requests to enhance their experience, as well as expressing gratitude for their visits to the lounge. The Lounge Associate will execute daily operations across all assigned areas and fulfil reasonable duties as required.</li></ul>
KEY ACCOUNTABILITIES 
Guest Experience:<ul><li>
Greet and warmly receive all lounge guests.</li><li>
Maintain a spotless and inviting environment in assigned areas.</li><li>
Introduce lounge facilities to first-time guests upon request.</li><li>
Engage with guests in a warm and welcoming manner.</li><li>
Ensure all departing guests receive a personal farewell.</li><li>
Assist guests with travel-related issues by coordinating with concierge or reception.</li></ul>
Service Excellence:<ul><li>
Welcome guests promptly as they enter the lounge.</li><li>
Assist guests with their luggage and ensure comfort.</li><li>
Help guests choose seating and escort them to their tables.</li><li>
Encourage guests to enjoy beverages and explain dining opportunities.</li><li>
Coordinate menu orders with the kitchen and deliver them efficiently.</li><li>
Offer beverage replenishments and maintain cleanliness at tables.</li><li>
Regularly check guest comfort and address any service needs.
Daily Operations:</li><li>
Always ensure immaculate presentation of the lounge.</li><li>
Prepare and set up workstations efficiently.</li><li>
Maintain cleanliness of self-service stations, including buffet and beverage areas.</li><li>
Keep service on track and adhere to high standards.</li></ul>
Education/Qualifications<ul><li> 
High school diploma or equivalent.</li></ul>
Experience<ul><li> 
2 years in a luxury hotel or high-end restaurant/lounge.</li></ul></div>

LOUNGE ASSOCIATE

Marriott International

<div>Additional Information 
Job Number25137089 
Job CategoryFood and Beverage &amp; Culinary 
LocationFour Points by Sheraton Sheikh Zayed Road Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Bar/Lounge Operations
<ul><li>Implements agreed upon beverage policy and procedures throughout the property.</li></ul>
<ul><li>Manages in compliance with all local, state and Federal beverage and liquor laws.</li></ul>
<ul><li>Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue &amp; returns, food standards, and period end inventory.</li></ul>
<ul><li>Monitors adherence to all liquor control policies and procedures.</li></ul>
<ul><li>Attends pre- and post-convention meetings as needed to understand group needs</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.</li></ul>
<ul><li>Manages to achieve or exceed budgeted goals.</li></ul>
<ul><li>Ensures compliance with all Bar/Lounge policies, standards and procedures.</li></ul>
<ul><li>Maintains food handling and sanitation standards.</li></ul>
<ul><li>Manages inventories according to budget and business levels.</li></ul>
<ul><li>Assists with developing menus and promotions as necessary.</li></ul> 
Leading Bar/Lounge Team
<ul><li>Trains staff on liquor control policies and procedures.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Communicates critical information to the Bar/Lounge staff regarding each event.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides excellent customer service.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Responds effectively to guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Provides feedback to individuals in an effort to improve service performance.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul> 
Managing Human Resource Activities
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Head of Bars Operation - Level 43 Sky Lounge

<div>Mandarin Oriental Downtown, Dubai is looking for an Assistant Manager to join our Lobby Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Food and Beverage department in Dubai, the Assistant Manager, will support the Lounge Manager in overseeing daily operations, ensuring smooth service and exceptional guest experiences. Lead and motivate the team, uphold brand and quality standards, and handle guest feedback with professionalism. Additionally, will assist with staff scheduling, inventory control, and maintaining compliance with health and safety. Assistant Manager reports to the Lobby Lounge Manager.

As an Assistant Manager, you will be responsible for the following duties:
<ul>
<li>Assist the Lobby Lounge Manager in overseeing all operational aspects, ensuring smooth shift management, and taking charge in the manager&rsquo;s absence.</li>
<li>Enforce brand standards, SOPs, and quality measures, while supervising cleanliness and maintenance through regular walk-throughs.</li>
<li>Provide leadership and motivation to the team, support colleague scheduling, and participate in staff development, including coaching and performance management.</li>
<li>Ensure exceptional guest satisfaction by handling complaints effectively, managing VIP service, and creating memorable &ldquo;WOW&rdquo; moments aligned with LQE standards.</li>
<li>Support in managing outlet budgets, labour costs, P&amp;L reviews, and maintaining accurate POS setup and menu content.</li>
<li>Assist in organising promotions and festive events, monitor competition and dining trends, and contribute innovative ideas to enhance restaurant offerings.</li>
</ul>
As an Assistant Manager, we expect from you:
<ul>
<li>High school diploma or equivalent; Degree or Higher National Diploma in Hospitality/Hotel/Business Management is an advantage.</li>
<li>Minimum 2 years&rsquo; experience as an Assistant Manager in a high-volume, 5-star hotel or luxury restaurant environment.</li>
<li>Strong understanding of Lobby Lounge operations and ability to train team members effectively.</li>
<li>Effective communication skills in English (verbal &amp; written); knowledge of additional languages is a plus.</li>
<li>Proven leadership, coaching, and conflict-resolution abilities.</li>
<li>Flexibility to work varied shifts, including evenings, weekends, and holidays.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Assistant Manager - Lobby Lounge

Accor

<div><div>Company Description</div> 
Sofitel Al Hamra Beach Resort<div> 
Job Description</div> 
<ul><li>
To provide a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures.</li><li>
To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hotel requirements.</li><li>
To use appropriate materials, equipments and supplies for the smooth run of the Club Millesime Lounge operations and to ask for requisitions accordingly.</li><li>
To use the proper telephone etiquette as per Sofitel standards.</li><li>
To remain in close contact with guests of the Club Millesime lounge, by interacting with them whenever possible.</li><li>
To be friendly, attentive and stay professional at all times.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To assist and to coordinate the daily activity with the butlers and the Club Millesime Lounge Supervisor and to replace him/her whenever needed.</li><li>
To personally greet and escort the guests rather than pointing out directions.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To call the Club Millesime Supervisor, Assistant Manager, FOM, DOR or the HM for advice in serious cases or if an approval is required.</li><li>
To report all guest comments or complaints.</li></ul><ul><li>
To be fully aware of VIPs in house, to recognize them and keep a good trace of them.</li><li>
To update details of all Club Millesime reservations 24 hours prior to arrival and to follow every content.</li><li>
To provide a warm welcome of the guests in the Lounge at any time.</li><li>
To perform food and beverage handling duties as per the Club Millesime Lounge concept and timings (to set up and serve breakfast, lunch, afternoon tea, pre and post dinner cocktails, drinks during the day, any other requests).</li><li>
To perform secretarial (copy, fax, internet, telephone, scan, typing, etc.), receptionist (check in, guest files, check out, cashiering, etc.) and concierge (flights, excursions, city info, etc.) duties, with good knowledge and use of technical equipments, hotel management system, internet, and other communication tools, respecting all the operation, financial and audit procedures.</li><li>
To recognize the Club Millesime guests and to anticipate their needs whenever possible.</li></ul></div>

Guest Service Officer - Club Millesime

Sofitel

<div>Company Description 
Sofitel Al Hamra Beach Resort 
Job Description 
<ul><li>
To provide a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures.</li><li>
To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hotel requirements.</li><li>
To use appropriate materials, equipments and supplies for the smooth run of the Club Millesime Lounge operations and to ask for requisitions accordingly.</li><li>
To use the proper telephone etiquette as per Sofitel standards.</li><li>
To remain in close contact with guests of the Club Millesime lounge, by interacting with them whenever possible.</li><li>
To be friendly, attentive and stay professional at all times.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To assist and to coordinate the daily activity with the butlers and the Club Millesime Lounge Supervisor and to replace him/her whenever needed.</li><li>
To personally greet and escort the guests rather than pointing out directions.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To call the Club Millesime Supervisor, Assistant Manager, FOM, DOR or the HM for advice in serious cases or if an approval is required.</li><li>
To report all guest comments or complaints.</li></ul><ul><li>
To be fully aware of VIPs in house, to recognize them and keep a good trace of them.</li><li>
To update details of all Club Millesime reservations 24 hours prior to arrival and to follow every content.</li><li>
To provide a warm welcome of the guests in the Lounge at any time.</li><li>
To perform food and beverage handling duties as per the Club Millesime Lounge concept and timings (to set up and serve breakfast, lunch, afternoon tea, pre and post dinner cocktails, drinks during the day, any other requests).</li><li>
To perform secretarial (copy, fax, internet, telephone, scan, typing, etc.), receptionist (check in, guest files, check out, cashiering, etc.) and concierge (flights, excursions, city info, etc.) duties, with good knowledge and use of technical equipments, hotel management system, internet, and other communication tools, respecting all the operation, financial and audit procedures.</li><li>
To recognize the Club Millesime guests and to anticipate their needs whenever possible.</li></ul></div>

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647 club lounge attendant jobs NEAR_ME

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Guest Service Officer - Club Millesime