sales manager

director of sales & distribution Jobs in Muscat Oman

director of sales & distribution

account assistant

assistant counter salesman Jobs in Muscat Oman

assistant counter salesman

cluster director of marketing Jobs in Muscat Oman

cluster director of marketing

cluster assistant director of sales

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
 
 
 
 Job Description
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Support the Corporate, Government, and Wholesale market segments for the cluster.
 </li>
 <ul>
 <li>
 Manage own accounts secondary to the Cluster Director of Sales key accounts.
 </li>
 <li>
 Conduct a minimum of 40&ndash;50 sales calls per month, client entertainments, and site inspections.
 </li>
 <li>
 Record all activities in SFA or CRM.
 </li>
 <li>
 Support Sales Strategic Planning (SSP) of proactive sales team members.
 </li>
 <li>
 Help establish new client contacts and develop revenue potential from accounts.
 </li>
 </ul>
 <li>
 Support sales team management:
 </li>
 <ul>
 <li>
 Assist in setting objectives for sales team members and monitor performance.
 </li>
 <li>
 Ensure all new team members are oriented in MH brand strategy and positioning.
 </li>
 <li>
 Support coaching and training to develop team selling skills.
 </li>
 </ul>
 <li>
 General department operations:
 </li>
 <ul>
 <li>
 Maintain accurate reporting of business results and action plans.
 </li>
 <li>
 Ensure all team members are knowledgeable about products, promotions, and competitor offerings.
 </li>
 <li>
 Assist in operational budget adherence and cost control.
 </li>
 <li>
 Participate in client familiarization trips, site inspections, and sales trips as required.
 </li>
 <li>
 Support creation of packages and promotions for low occupancy periods.
 </li>
 <li>
 Collaborate with operations to ensure accurate delivery of guest experiences.
 </li>
 <li>
 Assist in upselling and cross-selling opportunities.
 </li>
 <li>
 Ensure efficient administration and documentation.
 
 </li>
 </ul>
 </ul>
 
 Qualifications
 
 
 
 Bachelor&rsquo;s degree.
 
 
 Additional Information
 
 
 
 WHY THIS JOB EXISTS
 
 
 
 To serve the needs of the business, our guests and our colleagues by leading all sales activities in the leisure segment for the Anantara cluster sales team, achieving revenue targets, and growing and developing a loyal customer base on behalf of the hotel. To assist the Cluster Director of Sales in driving revenue across the Anantara Al Jabal Al Akhdar Resort, Al Baleed Resort Salalah by Anantara, and Tivoli La Vie Muscat Hotel &amp; Residences cluster by managing key accounts, supporting the sales team, and achieving revenue targets, ensuring brand standards are upheld.
 
 
 
 How You Can Succeed In This Role
 
 
 
 <ul>
 <li>
 Collaboration:
 </li>
 <ul>
 <li>
 Project a professional image.
 </li>
 <li>
 Plan and prioritize work to meet targets.
 </li>
 <li>
 Support and supervise team members effectively.
 </li>
 <li>
 Communicate professionally in English.
 </li>
 <li>
 Demonstrate financial literacy and understanding of business metrics.
 </li>
 </ul>
 <li>
 Working with Others:
 </li>
 <ul>
 <li>
 Anticipate and exceed needs of customers and colleagues.
 </li>
 <li>
 Use initiative and good judgment.
 </li>
 <li>
 Act with professionalism and integrity.
 </li>
 </ul>
 <li>
 Taking Responsibility:
 </li>
 <ul>
 <li>
 Conduct business honestly and fairly; maintain confidentiality.
 </li>
 <li>
 Prioritize workload, be organized, and pay attention to detail.
 </li>
 <li>
 Work independently while maintaining a positive attitude.
 </li>
 </ul>
 <li>
 Delivering Results:
 </li>
 <ul>
 <li>
 Commit to achieving performance standards.
 </li>
 <li>
 Continuously develop professional skills.
 </li>
 <li>
 Perform tasks in line with policies and procedures.
 </li>
 <li>
 Provide top-quality experiences for guests.
 </li>
 </ul>
 </ul>
</div>

Cluster Assistant Director of Sales

Minor Hotels

<div>
 
 Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
 
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 
 
 Please note that this is not an exhaustive list. Cluster Graphic Designers are expected to continually find ways to improve creative output and support the cluster&rsquo;s business goals. Key responsibilities include:
 
 
 
 <ul>
 <li>
 Develop high-quality, brand-aligned creative assets for all cluster properties, including
 
 print, digital, social media, and operational materials
 
 .
 </li>
 <li>
 Demonstrate excellent proficiency in
 
 Adobe Photoshop CC, Illustrator CC, InDesign CC
 
 , and other design software; developing skills in
 
 HTML/Dreamweaver
 
 and
 
 Adobe Premiere Pro
 
 for video editing.
 </li>
 <li>
 Translate cluster-wide marketing strategy and brand positioning into visually compelling creative work.
 </li>
 <li>
 Maintain up-to-date knowledge of hotel products, services, rates, competitor activity, and industry trends.
 </li>
 <li>
 Track and manage creative projects using organized systems to ensure deadlines, productivity, and quality standards are met.
 </li>
 <li>
 Ensure design briefs are complete, accurate, and adhere to
 
 graphic design SOPs
 
 , avoiding wasted resources and time.
 </li>
 <li>
 Support Cluster Marketing Leader in regional events, campaigns, and on-property creative projects.
 </li>
 <li>
 Maintain, improve, and organize cluster-wide image and media libraries, including photography, video, and digital assets.
 </li>
 <li>
 Provide photography and creative support for property promotions, internal events, and guest experiences.
 </li>
 <li>
 Maintain stock photography library and ensure all usage rights are correctly documented.
 </li>
 <li>
 Maintain printer and translation provider databases; assess performance and update quarterly.
 </li>
 <li>
 Support cluster social media initiatives with high-quality, brand-consistent visuals.
 </li>
 <li>
 Assist in the creation of email campaigns, web banners, and other digital materials.
 </li>
 <li>
 Coordinate translations and follow-up with procurement for print deliveries.
 </li>
 <li>
 Conduct quality checks on all materials and maintain a reference archive.
 </li>
 <li>
 Ensure all digital artwork is systematically stored and backed up regularly.
 </li>
 <li>
 Collaborate with operational teams (F&amp;B, Spa, etc.) to ensure creative materials meet business needs.
 </li>
 <li>
 Actively participate in client familiarization trips, events, and activations as needed.
 </li>
 <li>
 Maintain accurate departmental records, including briefs, reports, and supplier communications.
 </li>
 <li>
 Take ownership of personal development in creative software, photography, videography, and social media.
 </li>
 <li>
 Apply cost-conscious solutions while maintaining luxury brand quality.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Batchelor's Degree
 
 
 
 
 
 
 Additional Information
 
 
 
 
 
 WHY THIS JOB EXISTS &ndash; Cluster Graphic Designer
 
 
 
 
 
 To serve the needs of the business, our guests, and our colleagues by managing and coordinating all
 
 creative design and visual branding
 
 for the
 
 Anantara Al Jabal Al Akhdar Resort
 
 , and
 
 Tivoli La Vie Muscat Hotel &amp; Residences
 
 .
 
 
 
 
 This includes developing and executing visually engaging marketing creatives across all properties, ensuring brand consistency and adherence to corporate visual identity standards. The role encompasses the creation of print, digital, social media, and operational design materials, and maintaining relationships with media houses, translation providers, and printing companies.
 
 
 
 
 The position ensures that the cluster&rsquo;s resorts consistently deliver a high-quality, visually cohesive brand experience across all guest touchpoints. The role has a unique opportunity to drive the application of bilingual (English/Arabic) design standards while supporting luxury positioning across all properties.
 
 
 
 
 Additional responsibilities may be assigned by the
 
 Cluster Director of Marketing &amp; Communications
 
 .
 
 
 
 
 At Minor Hotels, we are proud to represent our hotels and our country to guests from all over the world. We treat our guests and colleagues with respect and work together to deliver the highest quality of service.
 
 
 
</div>

Cluster Graphic Designer

Schneider Electric

<div>Job Description:
<div>
We are looking for Service Representative to be responsible for the installation, maintenance, and repair of HVAC systems specifically designed for data center environments. The ideal candidate will have a strong technical background, experience with data center HVAC systems, and a commitment to maintaining high standards of reliability and efficiency.</div><div></div><div> 
Key Responsibilities:</div><ul><li>
Pre-site, startup, repair, preventive maintenance, and field modification of equipment</li><li>
Problem solving with customers, electricians, sales partners, technical support, District Service</li><li>
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets</li><li>
Manager and/or Regional Service Director to resolve complex escalated issues</li><li>
Continuous learning and training on various products both in the field and in the classroom</li><li>
Conduct routine inspections and preventive maintenance to ensure optimal performance of HVAC systems.</li><li>
Diagnose and troubleshoot HVAC system issues and perform necessary repairs to minimize downtime.</li><li>
Monitor and adjust HVAC systems to maintain proper temperature and humidity levels within data centers.</li><li>
Ensure compliance with all safety, regulatory, and industry standards.</li><li>
Maintain accurate records of work performed, parts used, and system performance metrics.</li><li>
Provide excellent customer service and communicate effectively with clients and team members.</li><li>
Collaborate with other departments to ensure seamless operation and maintenance of data center facilities.</li><li>
Travel throughout the cluster for local customer support or even countrywide travel</li><li>
Assist the Field Project Manager on larger system startups</li><li>
Act on behalf of the District Service Manager to resolve operational issues as required</li></ul>
Qualifications:
<div>
Qualifications:</div><ul><li>
Bachelor&rsquo;s Degree or similar experience in HVAC, electronic or electrical discipline or military training equivalence</li><li>
2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment</li><li>
2+ years in Field Services or equivalent industry experience.</li><li>
EPA Universal Certification</li><li>
Strong knowledge of data center HVAC systems, components, and operations.</li><li>
Safe driving and vehicle operations skills</li><li>
Skilled at utilizing test and diagnostic equipment</li><li>
Experience reading and interpreting schematics, drawings, and theory of operation manuals</li><li>
Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.</li><li>
Movement of service equipment weighing up to 50 pounds</li><li>
Excellent problem-solving and troubleshooting skills.</li><li>
Strong communication and interpersonal skills.</li><li>
Ability to work independently and as part of a team.</li></ul>
About Our Company:<div></div> 
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric &ndash; apply today!
&euro;36 billion global revenue 
+13% organic growth 
150 000+ employees in 100+ countries 
#1 on the Global 100 World&rsquo;s most sustainable corporations<div></div><div> 
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div> 
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</div><div> 
</div><div>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here 
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</div></div><div></div>

Service Representative-Cooling

Steel Force Building Materials Trading

Position: Assistant Counter Salesman (Building Materials &amp; Hardware)Location: Muscat, OmanCompany: A leading provider of hardware, building materials and construction materialsResponsibilities:<ul><li>Assisting customers at the counter by providing product information and offering suggestions based on their requirements.</li><li>Maintaining the cash register and processing sales transactions.</li><li>Sorting and stocking merchandise and monitoring inventory levels.</li><li>Providing excellent customer service by ensuring customer satisfaction and resolving complaints.</li><li>Collaborating with team members to achieve sales targets and store objectives.</li></ul>Experience/Skills:<ul><li>Experience in sales, preferably in the hardware or building materials sector.</li><li>Excellent communication and interpersonal skills.</li><li>Good knowledge of hardware and construction materials.</li><li>Strong organization skills and attention to detail.</li><li>Ability to multitask and handle customer queries efficiently.</li><li>Proficiency in using cash registers.</li></ul>Job Types: Full-time, PermanentPay: From RO170.000 per month

Assistant Counter Salesman

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The Operations Director will manage all branches and all divisions, ensuring quality, cost control, growth, consistency, and daily discipline across the entire operation.You will lead restaurant managers, bakery/pastry teams, production teams, grocery staff, catering, drivers, dispatch, and customer service teamsKey ResponsibilitiesOperations Management* Oversee daily operations of Restaurant, Caf&eacute;, Bakery, Grocery, Talabat, Catering &amp; Production* Ensure consistency in quality, service, cleanliness, and brand standards* Build and enforce SOPs across all departments* Manage staff schedules, labor planning, and performanceProduction Lines* Supervise production quality, batch control, labeling, food safety* Coordinate with chefs on recipe standards and shelf-life control* Minimize waste and improve production efficiencySales &amp; KPIs* Set and monitor KPIs for all departments* Control food cost, labor cost, wastage and portioning* Improve sales in restaurant, ground floor, grocery, Talabat, catering &amp; B2B* Review daily &amp; weekly sales with ownershipMarketing &amp; Launch Support* Support influencers, marketing campaigns, weekend offers, bundles, new product launches* Ensure product presentation, packaging, photos, and display standards are highExpansion* Lead new branch openings* Manage recruitment, training, equipment, and fit-out timelines* Ensure consistency across all new locationsCustomer Experience* Solve operational issues quickly* Improve guest satisfaction and reduce complaints* Maintain premium hospitality standardsRequirements (Must-Have)* 10&ndash;15+ years experience as Operations Manager / Director in F&amp;B* Strong background in multi-branch operations, caf&eacute; &amp; bakery experience preferred* Experience in production-based concepts (frozen, chiller, juices, prep kitchens)* Strong HACCP, ISO, food safety knowledge* Excellent English (Arabic is a plus)* Strong financial and P&amp;L understanding* Very strong in staff leadership, structure, and reporting* Able to work in a premium brand with fast expansion* Hands-on operator, not a desk-only managerWhat We Offer* Competitive salary* Growth within a fast-scaling brand* Opportunity to build your own team and lead expansions* Dynamic environment and strong ownership support* Ability to shape operations of a multi-division F&amp;B brandHow to ApplySend your CV to: yasmin.assaf12@outlook.comJob Type: Full-time

Operations manager

Wyndham Garden Muscat

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The Assistant F&amp;B Manager will support the F&amp;B Manager with efficient operations of all F&amp;B outlets in respect to guest service standards, team performance, revenue generation, Health &amp; Safety compliance, and cost control.
KEY RESPONSIBILITIES<ul><li>
Assist in managing all F&amp;B and day-to-day operations within budgeted guidelines and to the highest standards.</li><li>
Prepares regular performance reports to the F&amp;B Manager of all F&amp;B outlets (OSAT, complaint resolution, revenue, and costs).</li><li>
Ensure compliance with all health and safety regulations.</li><li>
Ensuring excellent levels of guest service are maintained at all times, analyze the guest feedback score (OSAT) and take in active role in the action planning.</li><li>
Handle guest complaints, requests, and inquiries in a timely and efficient manner.</li><li>
Ensures that the F&amp;B departments work effectively as one team to provide seamless service across the operation.</li><li>
Assist in recruiting, managing, training, and developing the F&amp;B team.</li><li>
Assist in scheduling shifts and assigning tasks.</li><li>
Assist in setting budgets and managing costs effectively.</li><li>
Assist in ordering and maintaining inventory levels.</li><li>
Work closely with the F&amp;B Manager to roll out sales promotions and campaigns and analyze the performance of those campaigns.</li><li>
In conjunction with the F&amp;B Manager, drive team sales incentives to drive revenue.</li><li>
Assist in conducting regular stock takes and audits.</li><li>
Conducting frequent and thorough inspections of the hotel F&amp;B operations to ensure excellence is consistently maintained.</li><li>
Verifying that the best products are used in the F&amp;B Operation on a regular basis.</li></ul><ul><li>
Conduct regular 1:1s meetings with direct reports.</li><li>
Ensure that all new F&amp;B team members received a positive onboarding experience through a well-developed onboarding plan and a feeling of being welcomed and appreciated.</li></ul>
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Leadership</li><li>
Communication</li><li>
Exceptional service delivery</li><li>
Delegation</li><li>
Team motivation &amp; training</li><li>
Driving results</li><li>
Flexibility</li><li>
Attention to details</li><li>
Accountability</li><li>
Planning &amp; Organisation</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1><ul><li>
Minimum of 2 years of experience as Assistant F&amp;B Manager or 3-5 years of experience as a F&amp;B Supervisor within a similar type of hotel / F&amp;B outlets.</li><li>
Bachelor&rsquo;s degree in hospitality management, culinary arts, or similar field.</li><li>
Language requirement: Professional English</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Marketing &amp; PR Skills</h3>
Marketing Strategy &amp; Planning<h3 class="jobSectionHeader">
Soft skills</h3>
Problem Solving, Leadership<h3 class="jobSectionHeader">
Financial Skills</h3>
Budgeting</div></div>

Assistant F&B Manager

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Operations Manager
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 
 Manager on Duty
 
 
 
 
 <ul>
 <li>
 Reports to the Director of Rooms.
 </li>
 <li>
 Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.
 </li>
 <li>
 Review treatments and notes on Spa Soft.
 
 
 </li>
 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
 </li>
 <li>
 Complete Spa and Fitness tour to review standards, procedures, and operational status.
 </li>
 <li>
 Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
 </li>
 <li>
 Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
 </li>
 <li>
 Responsible for motivating retail sales and ensure that all sales are recorded accurately.
 </li>
 <li>
 Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
 </li>
 <li>
 Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.
 </li>
 <li>
 Professional treatment room inventory checks.
 </li>
 <li>
 Professional product inventory checks.
 </li>
 <li>
 Accountable for all professional stock in the spa and storeroom.
 </li>
 <li>
 Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
 </li>
 <li>
 Keeping track of the training hours of the therapists.
 </li>
 <li>
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Ensure purchasing requests are submitted once per month or once every three months for all professional products.
 </li>
 <li>
 Ensure the end of the month inventory is completed in SpaSoft.
 </li>
 <li>
 Assist in the evaluation of current products and new product lines for professional and retail use.
 
 
 </li>
 </ul>
 
 
 Finance
 
 
 
 
 <ul>
 <li>
 Ensure KPIs are updated at the end of each month.
 </li>
 <li>
 Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
 </li>
 <li>
 Yearly budget preparation.
 </li>
 <li>
 Monthly statistic reports preparation.
 </li>
 <li>
 Calculate tips, retail commission day by day &ndash; appointment by appointment.
 </li>
 <li>
 Oversee monthly incentives for the Spa colleagues.
 </li>
 <li>
 Creates exciting incentive programmes for the team.
 </li>
 <li>
 Ensure all professional invoices are accounted for and paid.
 </li>
 <li>
 Check daily figures to keep on top of spa revenue.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct induction trainings for new therapists within the spa.
 </li>
 <li>
 Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
 </li>
 <li>
 Signing off the spa monthly training calendar.
 </li>
 <li>
 Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
 </li>
 <li>
 Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
 </li>
 <li>
 Review that Standard Operating Procedures (SOP) have been taught and standards are met.
 </li>
 <li>
 Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
 </li>
 <li>
 Continuous retail training for the entire team.
 </li>
 <li>
 Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
 </li>
 <li>
 Keep your own knowledge in line with the industry.
 </li>
 <li>
 Customer Focus:
 </li>
 <li>
 Handling guest complaints in regard to treatments and therapists.
 </li>
 <li>
 Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
 </li>
 <li>
 Colleague Relations:
 </li>
 <li>
 Administrative Duties:
 </li>
 <li>
 Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
 </li>
 <li>
 Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
 </li>
 <li>
 Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
 </li>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 
 
 New Treatment Development
 
 
 
 
 <ul>
 <li>
 Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
 </li>
 <li>
 Responsible for the development of new treatments.
 </li>
 <li>
 Responsible to test and evaluate new product lines.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Liaise with the Communications on journalist bookings.
 </li>
 <li>
 Conducting interviews with journalists when is required.
 </li>
 <li>
 Development of the new Marketing Plan and Event Planner.
 </li>
 <li>
 Develop Spa promotional plan.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
 </li>
 <li>
 Therapy experience essential &ndash; 3-5 years Spa Management
 </li>
 <li>
 Spa knowledge and experience in a five-star luxury hotel environment is essential
 </li>
 <li>
 Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to share knowledge with Colleagues
 </li>
 <li>
 Ability to apply knowledge to new situation
 </li>
 <li>
 Ability to work as part of a dedicated and passionate team
 </li>
 <li>
 Excellent personal presentation and interpersonal skills
 </li>
 <li>
 Experience of financial planning and management
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Operations Manager

Explore 469+ Cluster assistant director of sales in Muscat Oman this December. Find roles across top companies and apply now to boost your career.