cluster sales manager

The First Group

The Cluster Sales Manager Groups will be responsible for driving group sales performance across The First Group Hospitality portfolio, which includes 8 hotels under renowned franchised brands such as Wyndham, IHG, and Marriott. This role oversees both proactive and reactive sales for MICE and Leisure groups, ensuring maximum revenue generation, strong client relationships, and consistent brand representation across all hotel levels. Key Responsibilities: <ul> <li>Develop and implement effective sales strategies to achieve group revenue targets across the cluster.</li> <li>Handle both proactive sales (new business development) and reactive sales (incoming leads and RFPs).</li> <li>Manage all aspects of MICE and Leisure group segments, ensuring timely communication, proposals, and conversions.</li> <li>Build and maintain strong relationships with key travel agents, DMCs, corporate clients, and event organizers.</li> <li>Collaborate closely with Revenue, Marketing, and Operations teams to optimize business opportunities and group performance.</li> <li>Conduct regular market analysis to identify trends, competitors, and new opportunities.</li> <li>Prepare sales reports, forecasts, and performance reviews for management.</li> <li>Represent the hotels at trade shows, exhibitions, and client events to enhance brand visibility.</li> <li>Maintain consistency in brand standards and service delivery across all properties.</li> <li>Train and support property-based sales teams to ensure alignment with cluster strategies.</li> </ul>

Cluster Sales Manager Groups

Wyndham Hotels & Resorts EMEA

<div>
 
 Scope And General Purpose Of Job
 
 
 
 Reporting to the Cluster Director of Sales &amp; Marketing, this position is responsible for maximizing Rooms / F&amp;B and Banqueting business from a defined account base for two properties. All work will be in line with the hotel&rsquo;s business plan and in accordance with Wyndham Hotel &amp; Resorts corporate policies and procedures, as well as local requirements and regulations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Coordinates the activities of the Hotel Sales (under the direction of the DOSM), to ensure the efficient day to day operation of the Sales Department. This position will require regular liaison with DOSM on sales related issues to ensure continuity of the operation
 </li>
 <li>
 Proactively manage number of key accounts/key prospects and other active accounts to ensure maximum yield in line with budgetary objectives. Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.
 </li>
 <li>
 Proactively prospecting new accounts for the Hotel properties and following the sales process through to convert into &lsquo;producing&rsquo; accounts
 </li>
 <li>
 Maintain up-to-date activity and rate information for each account. To understand and be in a position to action any group and events enquiries and ensure accurate hand over and follow up to Events Teams.
 </li>
 <li>
 Secure payment and follow up on pending invoices.
 </li>
 <li>
 Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
 </li>
 <li>
 Re-negotiation of agreements within budgetary guidelines of all corporate accounts within agreed time frames. Ensuring accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client. Ensure property rates sheets are accurate at all times.
 </li>
 <li>
 Proactively respond to any Group/banqueting requests, checking space/rates in coordination with the Meetings / F&amp;B Coordinator.
 
 
 </li>
 </ul>
 Minimum 2 years in similar role
 
 
 Local Experience is a must
</div>

Cluster Sales Manager

Hilton

<div>Cluster Sales Manager - Groups &amp; Events
A Sales Manager &ndash; Groups &amp; Events is responsible for driving revenue growth by developing and managing key accounts MICE (Meetings, Incentives, Conferences, and Events), Corporate &amp; Government segments. This role involves identifying new business opportunities, building strong client relationships, and ensuring the successful execution of sales strategies in line with the hotel&rsquo;s standards.
What will I be doing?
The Sales Manager &ndash; Groups &amp; Events role requires a strategic approach to sales, market analysis, competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business and customer engagement to position the hotel as a preferred destination for events &amp; groups business. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Proactively source and secure new business in the Groups &amp; Events segment.</li><li>
Develop and maintain relationships with key Mice agencies, corporate clients, Government clients, and event planners.</li><li>
Conduct sales calls, client meetings, site inspections, and hotel presentations to generate new business.</li><li>
Represent the hotel at industry trade shows, networking events, and roadshows to increase brand awareness and market share.</li><li>
Negotiate and finalize contracts with clients while ensuring profitability and alignment with hotel revenue strategies.</li><li>
Build and nurture strong, long-term client relationships to ensure repeat business.</li><li>
Provide personalized service and seamless communication to enhance guest satisfaction and loyalty.</li><li>
Work closely with internal departments such as Events, Revenue and Operations to ensure smooth execution of group bookings and events.</li><li>
Monitor competitor activities and market trends to adjust sales strategies accordingly.</li><li>
Collaborate with the Revenue Management team to implement optimal pricing and yield strategies.</li><li>
Achieve and exceed sales targets through proactive prospecting and strategic account management.</li><li>
Prepare sales reports, forecasts, and market analysis to support strategic decision-making.</li></ul>
Qualifications &ndash; Internal
What are we looking for
As Sales Manager &ndash; Groups &amp; Events at Hilton Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Minimum 2-3 years of experience in proactive sales within hospitality industry, with strong local market knowledge, specializing in Groups &amp; Events.</li><li>
Proven track record of achieving and exceeding sales targets, with a focus on developing and maintaining high-value client relationships.</li><li>
In-depth understanding of the groups &amp; events markets, including key Mice agencies, corporate clients, government entities and event planners, both locally and internationally.</li><li>
Strong knowledge of market trends, competitive landscape, and sales strategies specific to hospitality sector and event management.</li><li>
Exceptional organizational and project management skills, with the ability to coordinate multiple high-profile accounts and events simultaneously.</li><li>
Strategic thinker with creativity and an innovative approach to sales, client engagement, and partnership development.</li><li>
Formal training or certifications in Sales, Hospitality Management, or a related field are an advantage.</li><li>
Formal sales training or equivalent certifications.</li><li>
Exceptional leadership and organizational skills.</li><li>
Strong creativity and passion for service innovation.</li><li>
Ability to manage stress in a high-pressure environment.</li><li>
Excellent communication and interpersonal skills.</li><li>
Keen eye for detail and commitment to quality.</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Cluster Sales Manager - Groups & Events

JA Resorts & Hotels

About the Role: 
Are you a dynamic sales professional who thrives on building relationships and driving results? JA The Resort is seeking a Cluster Sales Manager to lead our group, corporate, and MICE sales efforts. In this role, you will manage key accounts, secure new business, and deliver exceptional client experiences that set us apart. What You ll Do: <ul>
<li>Develop and manage a portfolio of corporate, MICE, and group accounts.</li>
<li>Negotiate and oversee high-value group and event contracts.</li>
<li>Build strong, long-term client relationships and represent JA at networking events.</li>
<li>Stay ahead of market trends and adjust sales strategies to maximize opportunities.</li>
</ul> What We re Looking For: <ul>
<li>Proven experience in MICE, corporate, or group sales.</li>
<li>Strong negotiation, communication, and relationship-building skills.</li>
<li>Goal-oriented with a track record of meeting or exceeding sales targets.</li>
<li>Knowledge of local and regional markets is an advantage.</li></ul>

Cluster Sales Manager Groups, Corporate & Events

Marriott International

<div>
 Building Successful Relationships that Generate Sales Opportunities
 Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
 Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
 Develops relationships within community to strengthen and expand customer base for sales opportunities.
 Manages and develops relationships with key internal and external stakeholders.
 Provides accurate, complete and effective turnover to Event Management.
 Managing Sales Activities
 Participates in sales calls with members of sales team to acquire new business and/or close on business.
 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
 Identifies new business to achieve personal and location revenue goals.
 Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
 Closes the best opportunities for the location based on market conditions and location needs.
 Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
 Providing Exceptional Customer Service 
 Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
 Services our customers in order to grow share of the account.
 Executes and supports the company s customer service standards.
 Provides excellent customer service consistent with the daily service basics of the company.
 Sets a positive example for guest relations.
 Interacts with guests to obtain feedback on product quality and service levels.
 Proficiency in Arabic language is required.
</div>

MOVENPICK

The Role<ul> <li>Under the general guidance and supervision of the Cluster Director of Sales and Marketing, implements all sales activities and maximizes business opportunities in his / her specific area of responsibility.</li> <li>To develop in conjunction with the Cluster Director of Sales &amp; Marketing structures, timely, achievable personal business plan.</li> <li>To drive, manage and maintain robust positive relations with all travel trade key accounts and business partners of Accor and the hotel.</li> <li>Generates and maintains customers of travel trade segment through various sales activities (face to face sales calls, telephone calls, entertainment)</li> <li>Maintains a high level of exposure for the hotel through direct sales, telephone and written communications.</li> <li>Ensures comprehensive and complete coverage of own portfolio covering all departments and accounts management for a comprehensive client servicing, achieving targets and maximum productivity.</li> <li>Provide service that is sincere, warm and enthusiastic, ensuring guests &amp; colleague s satisfaction at all times.</li> <li>Take time to familiarise yourself with all guests and colleagues, and be committed to service excellence.</li> <li>To promote efficiency, confidence, courtesy and an extremely high standard of social skills.</li> <li>To generally promote and ensure good inter-departmental relations</li> <li>To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.</li> <li>To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.</li> <li>Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and Heartist.</li> <li>Maintains professional business confidentiality.</li> <li>To adhere to Company and Hotel rules and regulations at all times.</li> <li>Flexible to adapt to sudden increase in working hours as per business needs.</li> </ul>

Cluster Sales Manager - Corporate & Long Stay

<div>Additional Information 
Job Number25175569 
Job CategorySales &amp; Marketing 
LocationFour Points by Sheraton Sheikh Zayed Road Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. 
CANDIDATE PROFILE 
Education and Experience 
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Building Successful Relationships that Generate Sales Opportunities
<ul><li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</li></ul>
<ul><li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</li></ul>
<ul><li>Develops relationships within community to strengthen and expand customer base for sales opportunities.</li></ul>
<ul><li>Manages and develops relationships with key internal and external stakeholders.</li></ul>
<ul><li>Provides accurate, complete and effective turnover to Event Management.</li></ul> 
Managing Sales Activities
<ul><li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul> 
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
<ul><li>Identifies new business to achieve personal and location revenue goals.</li></ul>
<ul><li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the location based on market conditions and location needs.</li></ul>
<ul><li>Gains understanding of the location&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports the company&rsquo;s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Executes and supports the company&rsquo;s customer service standards.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the company.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Proficiency in Arabic language is required.</li></ul> 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Cluster Sales Manager - Arabic Speaker

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