cluster sales manager

The First Group

The Cluster Sales Manager Groups will be responsible for driving group sales performance across The First Group Hospitality portfolio, which includes 8 hotels under renowned franchised brands such as Wyndham, IHG, and Marriott. This role oversees both proactive and reactive sales for MICE and Leisure groups, ensuring maximum revenue generation, strong client relationships, and consistent brand representation across all hotel levels. Key Responsibilities: <ul> <li>Develop and implement effective sales strategies to achieve group revenue targets across the cluster.</li> <li>Handle both proactive sales (new business development) and reactive sales (incoming leads and RFPs).</li> <li>Manage all aspects of MICE and Leisure group segments, ensuring timely communication, proposals, and conversions.</li> <li>Build and maintain strong relationships with key travel agents, DMCs, corporate clients, and event organizers.</li> <li>Collaborate closely with Revenue, Marketing, and Operations teams to optimize business opportunities and group performance.</li> <li>Conduct regular market analysis to identify trends, competitors, and new opportunities.</li> <li>Prepare sales reports, forecasts, and performance reviews for management.</li> <li>Represent the hotels at trade shows, exhibitions, and client events to enhance brand visibility.</li> <li>Maintain consistency in brand standards and service delivery across all properties.</li> <li>Train and support property-based sales teams to ensure alignment with cluster strategies.</li> </ul>

Cluster Sales Manager Groups

Encore

<div>
 
 Key Job Responsibilities
 
 
 
 
 Revenue Generation
 
 
 
 <ul>
 <li>
 Drive Results by establishing sales objectives through forecasting and developing quotas for all team members.
 </li>
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 Maximise revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth, including upsell and cross-sell opportunities.
 </li>
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 Assist with creating high-end, large event, advanced technology solutions for Encore&rsquo;s existing and potential customers.
 </li>
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 Assist with preparing and delivering compelling presentations that convey the value of Encore and effectively solve customer challenges.
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 Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
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 Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
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 Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
 
 
 </li>
 </ul>
 
 Relationship Management
 
 
 
 <ul>
 <li>
 Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
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 Thoroughly research and understand customer history and previous experiences, in order to create more personalised customer experiences.
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 Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
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 Actively refer and guide customers through the Encore network, leveraging your contact to secure additional opportunities with existing customers.
 
 
 </li>
 </ul>
 
 Sales Accountability
 
 
 
 <ul>
 <li>
 Hold sales team accountable to maintaining a healthy pipeline at all times that ensures achievement of established revenue targets.
 </li>
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 Ensure all known opportunities are in CRM and completely accurate and updated at all times.
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 See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.
 </li>
 <li>
 Learn, adopt and train team on all SOPs related to the role and any new initiatives/programmes that are implemented; ensure full team compliance with established SOPs.
 </li>
 <li>
 Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events; ensure team members are appropriately trained and competent/confident on available solutions.
 </li>
 <li>
 Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
 
 
 </li>
 </ul>
 
 People Development
 
 
 
 <ul>
 <li>
 Effectively manage the performance of the sales team, and direct work and tasks towards achieving the organisation&rsquo;s goals and objectives.
 </li>
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 Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
 </li>
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 Motivate and energise team members to make proactive decisions in all communications with customers.
 </li>
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 Address employee concerns or conflict, maintain adequate staffing levels, and facilitate team development and sales mentorship.
 </li>
 <li>
 Serve as the resident expert on the team, providing guidance and support to other team members for large events.
 </li>
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 Ensure the team receives and participates in all relevant sales training and participates in any regional or national sales communication programs.
 
 
 </li>
 </ul>
 
 Do the right thing
 
 by promoting a culture of health and safety, and ensures safe working environment and practices across the cluster
</div>

Cluster Sales Manager

MOVENPICK

The Role<ul> <li>Under the general guidance and supervision of the Cluster Director of Sales and Marketing, implements all sales activities and maximizes business opportunities in his / her specific area of responsibility.</li> <li>To develop in conjunction with the Cluster Director of Sales &amp; Marketing structures, timely, achievable personal business plan.</li> <li>To drive, manage and maintain robust positive relations with all travel trade key accounts and business partners of Accor and the hotel.</li> <li>Generates and maintains customers of travel trade segment through various sales activities (face to face sales calls, telephone calls, entertainment)</li> <li>Maintains a high level of exposure for the hotel through direct sales, telephone and written communications.</li> <li>Ensures comprehensive and complete coverage of own portfolio covering all departments and accounts management for a comprehensive client servicing, achieving targets and maximum productivity.</li> <li>Provide service that is sincere, warm and enthusiastic, ensuring guests &amp; colleague s satisfaction at all times.</li> <li>Take time to familiarise yourself with all guests and colleagues, and be committed to service excellence.</li> <li>To promote efficiency, confidence, courtesy and an extremely high standard of social skills.</li> <li>To generally promote and ensure good inter-departmental relations</li> <li>To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.</li> <li>To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.</li> <li>Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and Heartist.</li> <li>Maintains professional business confidentiality.</li> <li>To adhere to Company and Hotel rules and regulations at all times.</li> <li>Flexible to adapt to sudden increase in working hours as per business needs.</li> </ul>

Cluster Sales Manager - Corporate & Long Stay

IHG Hotels & Resorts

<div>Do you see yourself as a Catering Sales Manager?

What's your passion? Whether you're into tennis, painting or gardening, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

As the world&rsquo;s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you&rsquo;d like to embrace a wider world of experiences and opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.

Your day to day

Reporting to the Director of Events, in this role you will develop catering business through direct sales solicitation; secure new accounts, maintain existing accounts and execute tactical sales plans strategy to maximize the profitability of the hotel while maintaining guest satisfaction. Oversee client functions to ensure customer satisfaction. You will be responsible for booking and servicing myriad events in the medium to large range.

DUTIES &amp; RESPONSIBILITIES:
<ul>
<li>Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside sales efforts to secure business for the hotel to ensure that catering revenue goals are met or exceeded. Actively prospect and qualify new business.</li>
<li>Negotiate meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts and/or banquet/catering event orders.</li>
<li>Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate.</li>
<li>Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.</li>
<li>Check function room set ups prior to guest arrival, ensuring all details are in agreement with client&rsquo;s requirements and hotels standards. Ensure deficiencies are corrected by appropriate personnel.</li>
<li>Welcome group contact upon arrival at function and ensure guest satisfaction.</li>
<li>Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures</li>
<li>Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings.</li>
<li>Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.</li>
<li>Perform other duties as assigned.</li>
<li>Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.</li>
<li>Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines.</li>
<li>Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.</li>
<li>May assist in developing and implement sales actions plan as assigned. May also participate in the annual budgeting and planning process.</li>
<li>May assist client in menu planning. May coordinate food, beverage, table arrangements and decorations with Banquet Department.</li>
</ul>
What We Need From You

QUALIFICATIONS:

Some College required, a degree in a related field is preferred. A minimum of 1-2 years sales, catering or event related experience in a luxury environment is required, or equivalent combination of education and experience. Knowledge of hotel and food &amp; beverage operations preferred. Must speak fluent English. Other languages preferred.

Other:
<ul>
<li>Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.</li>
<li>Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training</li>
<li>Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.</li>
<li>Problem solving, reasoning, motivating, organizational and training abilities are used often.</li>
<li>Ability to travel to attend workshops, tradeshows, conventions, etc.</li>
<li>May be required to work nights, weekends, and/or holidays.</li>
</ul>
What We Offer

This job is also eligible for incentive pay.

In return we'll give you a competitive financial and benefits package which may include healthcare support and life insurance support. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our colleagues share some winning characteristics. As a team, we work better together &ndash; we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

So go on - show us how your passion and personality that are the perfect fit to deliver memorable experiences to our colleagues &amp; guests.

As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Cluster Catering Sales Manager - IHG Cairo Citystars Hotels

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
 
 
 
 Job Description
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Support the Corporate, Government, and Wholesale market segments for the cluster.
 </li>
 <ul>
 <li>
 Manage own accounts secondary to the Cluster Director of Sales key accounts.
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 Conduct a minimum of 40&ndash;50 sales calls per month, client entertainments, and site inspections.
 </li>
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 Record all activities in SFA or CRM.
 </li>
 <li>
 Support Sales Strategic Planning (SSP) of proactive sales team members.
 </li>
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 Help establish new client contacts and develop revenue potential from accounts.
 </li>
 </ul>
 <li>
 Support sales team management:
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 <ul>
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 Assist in setting objectives for sales team members and monitor performance.
 </li>
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 Ensure all new team members are oriented in MH brand strategy and positioning.
 </li>
 <li>
 Support coaching and training to develop team selling skills.
 </li>
 </ul>
 <li>
 General department operations:
 </li>
 <ul>
 <li>
 Maintain accurate reporting of business results and action plans.
 </li>
 <li>
 Ensure all team members are knowledgeable about products, promotions, and competitor offerings.
 </li>
 <li>
 Assist in operational budget adherence and cost control.
 </li>
 <li>
 Participate in client familiarization trips, site inspections, and sales trips as required.
 </li>
 <li>
 Support creation of packages and promotions for low occupancy periods.
 </li>
 <li>
 Collaborate with operations to ensure accurate delivery of guest experiences.
 </li>
 <li>
 Assist in upselling and cross-selling opportunities.
 </li>
 <li>
 Ensure efficient administration and documentation.
 
 </li>
 </ul>
 </ul>
 
 Qualifications
 
 
 
 Bachelor&rsquo;s degree.
 
 
 Additional Information
 
 
 
 WHY THIS JOB EXISTS
 
 
 
 To serve the needs of the business, our guests and our colleagues by leading all sales activities in the leisure segment for the Anantara cluster sales team, achieving revenue targets, and growing and developing a loyal customer base on behalf of the hotel. To assist the Cluster Director of Sales in driving revenue across the Anantara Al Jabal Al Akhdar Resort, Al Baleed Resort Salalah by Anantara, and Tivoli La Vie Muscat Hotel &amp; Residences cluster by managing key accounts, supporting the sales team, and achieving revenue targets, ensuring brand standards are upheld.
 
 
 
 How You Can Succeed In This Role
 
 
 
 <ul>
 <li>
 Collaboration:
 </li>
 <ul>
 <li>
 Project a professional image.
 </li>
 <li>
 Plan and prioritize work to meet targets.
 </li>
 <li>
 Support and supervise team members effectively.
 </li>
 <li>
 Communicate professionally in English.
 </li>
 <li>
 Demonstrate financial literacy and understanding of business metrics.
 </li>
 </ul>
 <li>
 Working with Others:
 </li>
 <ul>
 <li>
 Anticipate and exceed needs of customers and colleagues.
 </li>
 <li>
 Use initiative and good judgment.
 </li>
 <li>
 Act with professionalism and integrity.
 </li>
 </ul>
 <li>
 Taking Responsibility:
 </li>
 <ul>
 <li>
 Conduct business honestly and fairly; maintain confidentiality.
 </li>
 <li>
 Prioritize workload, be organized, and pay attention to detail.
 </li>
 <li>
 Work independently while maintaining a positive attitude.
 </li>
 </ul>
 <li>
 Delivering Results:
 </li>
 <ul>
 <li>
 Commit to achieving performance standards.
 </li>
 <li>
 Continuously develop professional skills.
 </li>
 <li>
 Perform tasks in line with policies and procedures.
 </li>
 <li>
 Provide top-quality experiences for guests.
 </li>
 </ul>
 </ul>
</div>

Cluster Assistant Director of Sales

Olive Hotels and Resorts

Job TitleAccount Manager &ndash; Cluster (Three Properties)DepartmentAccounts and FinanceReports ToFinancial Controller/Managing DirectorJob SummaryThe Account Manager &ndash; Cluster is responsible for managing and growing key client accounts across three assigned properties within a defined cluster. The role focuses on driving revenue, maintaining strong client relationships, ensuring consistent service delivery, and coordinating between properties to maximize account performance and customer satisfaction.Key ResponsibilitiesAccount Management<ul><li>Manage a portfolio of corporate, leisure, or key accounts across three properties</li><li>Act as the primary point of contact for assigned clients</li><li>Develop and maintain long-term relationships to encourage repeat business</li><li>Handle contract negotiations, renewals, and rate agreements</li></ul>Sales &amp; Revenue Growth<ul><li>Identify new business opportunities within existing and new accounts</li><li>Achieve and exceed assigned revenue and sales targets</li><li>Upsell and cross-sell services and offerings across all three properties</li><li>Prepare and execute account plans and sales strategies</li></ul>Cluster Coordination<ul><li>Coordinate closely with on-site teams at each property to ensure seamless service delivery</li><li>Align pricing, availability, and offers across the cluster</li><li>Share market intelligence, client feedback, and best practices between properties</li></ul>Client Servicing &amp; Retention<ul><li>Ensure high levels of customer satisfaction across all properties</li><li>Resolve client issues and complaints efficiently and professionally</li><li>Conduct regular client meetings, site inspections, and property tours</li></ul>Reporting &amp; Administration<ul><li>Maintain accurate account records, contracts, and forecasts</li><li>Prepare regular sales reports, revenue updates, and pipeline reviews</li><li>Monitor market trends and competitor activity within the cluster</li></ul>Key Skills &amp; Competencies<ul><li>Strong relationship-building and communication skills</li><li>Excellent negotiation and presentation abilities</li><li>Ability to manage multiple properties and priorities effectively</li><li>Commercial awareness and revenue-driven mindset</li><li>Strong organizational and time-management skills</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business, Hospitality, Marketing, or related field (preferred)</li><li>2&ndash;5 years of experience in account management or sales, ideally in a multi-property or cluster role</li><li>Experience in hospitality / real estate / services industry (preferred)</li></ul>Proficiency in CRM systems and Microsoft OfficeJob Type: PermanentPay: ₹50,000.00 - ₹55,000.00 per monthBenefits:<ul><li>Food provided</li></ul>Work Location: In person

Accounts Manager(Cluster Role)

Red Health

Job Title: Cluster ManagerLocation: Navi Mumbai Business: Healthcare / Emergency Medical ServicesRole OverviewThe Cluster Manager will be responsible for leading the complete business operations of the assigned micromarket in Navi Mumbai. This role involves driving revenue growth, managing on-ground teams, strengthening hospital and partner relationships, and ensuring smooth operational execution across the cluster.Key Responsibilities<ul><li>Own end-to-end P&amp;L and business performance of the assigned micromarket</li><li>Drive revenue growth through hospital partnerships, referrals, and strategic tie-ups</li><li>Build and manage strong relationships with hospitals, doctors, and key stakeholders</li><li>Lead, mentor, and manage on-ground operations and sales teams</li><li>Ensure high standards of service delivery, response time, and customer experience</li><li>Monitor operational KPIs and take corrective actions to improve performance</li><li>Identify market expansion opportunities and implement growth initiatives</li><li>Coordinate with internal teams (Operations, Finance, HR, Central Sales) for seamless execution</li><li>Ensure compliance with company policies and healthcare regulations</li></ul>Candidate Profile<ul><li>MBA in Hospital Management (mandatory)</li><li>2&ndash;4 years of post-MBA experience in healthcare business, hospital operations, or medical services</li><li>Prior experience in sales, marketing, or city/cluster leadership roles is preferred</li><li>Strong understanding of hospital ecosystem and healthcare operations</li><li>Proven ability to manage teams and drive business outcomes</li><li>Excellent communication, stakeholder management, and problem-solving skills</li></ul>Preferred Backgrounds<ul><li>Sales &amp; marketing teams from leading hospitals in Navi Mumbai</li><li>City leads / cluster managers from ambulance or emergency medical service providers</li></ul>Why Join Us?<ul><li>Opportunity to own and scale a micromarket independently</li><li>High-impact leadership role in a fast-growing healthcare organization</li><li>Strong learning exposure across operations, partnerships, and business growth</li></ul>Job Type: Full-timePay: ₹30,000.00 - ₹70,000.00 per monthWork Location: In person

Cluster Manager

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