collection manager

MYLO

<div><p>mylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions. Whether you&rsquo;re purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale across Egypt. Born out of B.TECH&mdash;Egypt&rsquo;s leading electronics and appliances retailer with over 27 years of experience in offering buy now, pay later solutions&mdash;mylo brings a legacy of trust and innovation to the fintech space. All mylo products are fully Sharia-compliant, ensuring ethical and inclusive financial practices.</p><p></p><p>
We are looking for a highly experienced and results-driven <b>Head of Collection</b> to lead and optimize early-stage collections and customer communication operations. The role is responsible for driving collection performance, enhancing customer experience, managing internal and external call center teams, and ensuring operational compliance with company policies and regulatory requirements.</p><p>
The ideal candidate should possess strong leadership capabilities, analytical skills, operational excellence, and deep experience in consumer finance collections and call center management.</p><p></p><p><b>
Responsibilities</b></p><p><b><br>
Soft Collection Management</b></p><ul><li>
Lead and manage Soft Collection strategies for early delinquency buckets to maximize recovery while maintaining customer experience.</li><li>
Monitor daily collection performance, roll rates, cure rates, PTP achievement, and operational KPIs.</li><li>
Develop and implement segmentation strategies based on customer behavior, risk level, and portfolio performance.</li><li>
Ensure achievement of monthly collection targets and operational SLAs.</li><li>
Optimize collection channels including outbound calls, SMS, WhatsApp, IVR, digital collection tools, and field coordination.</li><li>
Monitor productivity and quality of collection agents and supervisors.</li><li>
Manage early risk indicators for risky cases</li></ul><p></p><p><b>
Call Center Operations</b></p><ul><li>
Manage day-to-day collection Call Center Operations including activities.</li><li>
Improve customer reachability, service quality, and operational efficiency.</li><li>
Ensure proper workforce management, scheduling, forecasting, and staffing optimization.</li><li>
Develop and monitor call quality standards and coaching programs.</li><li>
Handle escalations and critical customer complaints professionally.</li><li>
Improve operational processes and customer journey experience.</li><li>
Use the AI debt agent in daily operations.
</li></ul><p></p><p><b>Team Leadership &amp; Performance</b></p><ul><li>
Lead, coach, and develop supervisors, team leaders, and collection agents.</li><li>
Build a high-performance and accountability-driven culture.</li><li>
Conduct regular performance reviews and calibration sessions.</li><li>
Design incentive schemes and performance improvement initiatives.</li></ul><p></p><p><b>
Reporting &amp; Analytics</b></p><ul><li>
Prepare detailed MIS, dashboards, and management reports for senior leadership.</li><li>
Analyze portfolio trends, collection performance, and operational gaps.</li><li>
Provide actionable insights and strategic recommendations to improve recovery performance and operational efficiency.</li><li>
Monitor agency performance and vendor productivity if applicable.</li></ul><p></p><p><b>
Compliance &amp; Governance</b></p><ul><li>
Ensure full compliance with regulatory requirements, company policies, and customer treatment standards.</li><li>
Maintain proper audit controls and documentation.</li><li>
Ensure ethical collection practices and customer data confidentiality.</li></ul><p></p><b><br>
Requirements</b><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in business administration, Finance, Commerce, Economics, or related field.</li><li>
MBA or relevant professional certification is a plus</li><li>
10 &ndash;12+ years of progressive experience in consumer finance, banking, fintech, or collections operations.</li><li>
Strong experience in Soft Collection management and delinquency portfolio handling.</li><li>
Proven experience managing large call center teams and collection operations.</li><li>
Strong understanding of collection KPIs, portfolio analysis, and operational metrics.</li><li>
Experience with dialer systems, CRM platforms, collection systems, and workforce management tools.</li><li>
Advanced Excel and reporting skills.</li><li>
Experience with Power BI, Metabase, or analytical dashboards is preferred.</li><li>
Strong people management and coaching skills.</li><li>
Excellent communication and stakeholder management abilities.</li><li>
Strategic thinking with strong execution capabilities.</li><li>
Problem-solving and decision-making skills under pressure.</li><li>
Strong negotiation and customer handling skills.</li></ul></div><p></p>

Head Of Collection

AtkinsRéalis

<div><h1 class="jobSectionHeader"><b>Overview
</b></h1><p>The ITS Director for Fare Collection Systems with a minimum of 12 years senior technical and management experience and a university degree, shall be responsible for the overall management, performance, and integration of the fare collection system of the Intelligent Transport Systems (ITS) across the Public Transport Network. This includes AFC (Automatic Fare Collection), CCC (Customer Contact Center) and associated systems and interfaces, including integration with external stakeholders such as the Metro Network. He shall ensure that the interfaces between the ITS Contractors and the other project transport operators are efficient and implemented in sufficient time to allow for the smooth operation of the Bus and metro systems. He shall be responsible for all ITS-related technical deliverables on behalf of the Employer and shall ensure that no scope or responsibility gaps exist across Contractors or systems. He shall be responsible for system performance, revenue management, Central Clearing House, stakeholder reporting, vendor management and compliance with RCRC/contract obligations. The role ensures that all ITS systems operate efficiently, meet contractual KPIs, and support seamless public transport operations across around 1,000 metro and bus stations.</p><p><b>
Role and Responsibilities
</b></p><ul><li>Oversee the performance, reliability of the Fare collection systems including AFC, CCC as well as all integration with AVM and Journey Planning systems.</li><li>
Ensure effective interface management between Bus Contractors, ITS Contractors, and external systems and stakeholders such as Metro.</li><li>
Monitor system performance and resolve inconsistencies, faults, and integration issues.</li><li>
Ensure robust revenue collection and management processes are implemented between the operators and the Client finance department.</li><li>
Ensure contractors meet contractual KPIs and performance targets.</li><li>
Oversee maintenance, backup, cybersecurity, and data protection practices for all systems.</li><li>
Lead vendor and contractor management related to ITS systems.</li><li>
Ensure proper implementation of software management best practices and data security requirements.</li><li>
Review and approve all technical deliverables submitted by ITS contractors.</li><li>
Identify and close any responsibility gaps related to ITS scope.</li><li>
Ensure timely implementation of interfaces to support smooth bus operations.</li><li>
Lead stakeholder reporting related to ITS performance and compliance.</li><li>
Support operational readiness and continuous improvement initiatives.</li></ul><h1 class="jobSectionHeader"><b>
Qualification &amp; Education Requirements
</b></h1><ul><li>Bachelor degree in Engineering, IT, or related field</li></ul><p><b>
Mandatory Experience
</b></p><ul><li>Minimum 12 years of experience in ITS and transport systems or related fields</li><li>
Proven experience in managing large-scale ITS systems integrations and management of their operations and maintenance</li><li>
Experience in contractor and stakeholder management</li><li>
Strong understanding of system interfaces, software management, and cybersecurity</li><li>
Experience in KPI monitoring and performance management</li></ul><p><b>
Additional Notes
</b></p><ul><li>Proven ability to lead diverse, multidisciplinary teams and foster a culture of technical excellence.</li><li>
Excellent communication and stakeholder management abilities</li><li>
Ability to manage complex, multi-contractor environments</li><li>
Strong analytical and problem-solving skills</li><li>
Full-time on project site in Riyadh</li></ul></div>

ITS Director – Fare Collection System

University of Vermont

<div><div><div><div>Posting Details
<p>Position will be posted for a minimum of one week, after which it is subject to removal without notice.</p>
</div><div><div><div><div><b>Advertising Copy</b></div>
<div><div>The University of Vermont (UVM) Libraries seek an experienced, collaborative and forward-thinking professional to serve as director of Collection Management Services (CMS). The director provides visionary leadership, fosters a welcoming and inclusive atmosphere, facilitates communication and collaboration, supports and mentors staff, and anticipates and advocates for the information needs of our varied user communities.<br>
</div><div>Priorities include enacting a unified collections management strategy encompassing the work of multiple library units; overseeing the consolidation of collections budgets and decision-making across the UVM Libraries; building consensus around strategic decisions regarding content licensing; formulating a vision for cataloging and metadata services with an awareness of new developments and changes in the field; supporting opportunities for cooperative collection-building, archiving, and collection-management afforded by UVM&rsquo;s membership in the <b>Boston Library Consortium</b> (BLC) <b>Network Zone;</b> attending to the professional development of direct reports and creating plans for continuous learning; and nurturing an atmosphere of collegiality and respect within the CMS Department and throughout the Libraries.<br>
</div><div>We seek candidates well versed in and committed to open-access publishing initiatives and to evolving models for producing and disseminating information. They should be familiar with best practices in the management of institutional and disciplinary repositories and eager to collaborate with fellow faculty with expertise in scholarly communications and data services. Candidates should be skilled at gathering and interpreting data to inform collection development policies and practices.<br>
</div><div>We seek candidates who are confident, thoughtful, empathetic, good listeners and effective communicators. Those who have supervised, worked with, and reported to the candidate should speak highly of the candidate&rsquo;s leadership, emotional intelligence, organizational skills, and ability to inspire trust and enthusiasm. This position will be expected to cultivate strong relationships with faculty, academic centers across the institution and the University of Vermont Medical Center.</div><div>
<br>
This position reports to the dean of libraries and oversees the work of all personnel working in cataloging and metadata, collection development and analysis, and acquisitions and electronic resources, including direct supervision of the heads of each of these sub-units. The director of CMS works collaboratively across UVM&rsquo;s three libraries: Howe Library, Dana Health Sciences Library, and Silver Special Collections library. This position provides leadership in the Libraries&rsquo; planning and operations as a member of the Dean&rsquo;s Council. This director will work with all library directors to ensure that the work of collection development, acquisitions, and cataloging is seamless and consistent with the UVM Libraries&rsquo; strategic plans, mission and goals.<br>
</div><div>Librarians at the University of Vermont hold faculty appointments without tenure. As such, librarians are expected to perform in three areas: Educational Mission (Librarianship); Scholarly and Creative Activity; and Service. Rank at time of initial hire and promotions are based upon performance in all three areas.<br>
</div><div><b>Responsibilities:</b></div><ul>
<li>Leads in collaboratively establishing and advocating for department goals, priorities, and policies in alignment with the University Libraries&rsquo; and the University&rsquo;s strategic initiatives.</li>
<li>Provides oversight and accountability for collection budgets across the Libraries, making data-informed and user-centered decisions to shape annual allocation and spending decisions.</li>
<li>Shapes and implements strategic vision for library collections. Leads the development of workflows and processes for the acquisition, description and disposal of print and electronic materials.</li>
<li>Provides strategic guidance for the cataloging of all materials in the UVM Libraries. Develops and leads the coordination of e-resource and metadata projects and services to support metadata standards, creation, workflows and interoperability between formats and systems.</li>
<li>Supports the development of faculty and staff within the department. Creates and fosters strong relationships with colleagues in collection development, acquisitions, cataloging, the Libraries as a whole, the university, and external partners and organizations.</li>
<li>Collaborates with Silver Special Collections Library and faculty cataloger on strategies for description and cataloging of rare and unique collections.</li>
<li>Collaborates with Dana Health Sciences Library to ensure that workflows, strategy and departmental outcomes support the needs of clinicians, researchers and hospital stakeholders.</li>
<li>Develops a clear and compelling vision for the ways the work of this department can promote the Libraries&rsquo; commitment to free, universal access to information and support the development of skilled researchers and informationally literate citizens.</li>
<li>Crafts cooperative collection-development and collection-management strategies with other libraries, both locally and nationally, especially within the Boston Library Consortium (BLC).</li>
<li>Cultivates a personal research agenda and service portfolio. Engages in and contributes to the profession with scholarship, creative activity, and service related to professional and scholarly interests through publications, presentations, and committee work at local, state, regional, and national levels.</li>
<li>Works with departmental faculty and staff, library colleagues and others to design and implement initiatives focused on inclusive excellence.</li><br>
<p></p>
</ul><div>
<br>
<b>Required Qualifications:</b>
</div><ul><li>A master&rsquo;s degree (M.L.S., M.S., or M.A. in Library or Information Science, or other variant) from a program accredited by the American Library Association or the equivalent professional credential in librarianship. Those who have a master&rsquo;s degree or PhD in another ﬁeld and have completed a formal program providing training as a librarian may also be eligible.</li>
<li>A record of scholarship and publications (and/or portfolio of creative activity) (a) consistent with the expectations for library associate or library full faculty at the University of Vermont and (b) of a quantity and quality that positions the candidate as an skilled and savvy mentor for faculty in their own scholarship.</li>
<li>At least five years&rsquo; professional experience in an academic library, with three or more years at a supervisory level.</li>
<li>Experience coordinating interactions between cataloging, acquisitions, and collection-development operations and demonstrated familiarity with collection-management methodologies and collection-analysis tools, and principles and practices of cataloging.</li>
<li>Demonstrated experience building and managing collaborative and collegial relationships between library departments and functions.</li>
<li>Demonstrated experience of leadership, management, and mentoring.</li>
<li>Experience in project management.</li>
<li>Ability to work well both independently and collaboratively with colleagues, faculty and staff.</li>
<li>Fluency in developments in the scholarly publishing landscape, especially in open-access publishing and efforts to make collections accessible to everyone.</li>
<li>Excellent oral, written, listening and interpersonal skills.</li>
<li>Proficiency with library technology, including systems similar to those employed at UVM (e.g., Alma, Libnova, etc.).</li>
<li>Demonstrated commitment to UVM&rsquo;s <b>Our Common Ground</b> values and to the <b>ALA</b><b> core values</b> of librarianship.</li></ul><div><br>
</div><div><b>
Desired (Non-Essential) Qualifications:</b></div><ul>
<li>Familiarity with medical and health sciences librarianship and/or special collections.</li>
<li>Experience working with staff and/or faculty librarians in a union environment.</li>
Experience in contract negotiation and/or in establishing and maintaining effective relationships with vendors, consortia and publishers.<br>
<li>
</li></ul><div>We seek candidates who will embrace <b>UVM&rsquo;s Our Common Ground</b>, the <b>ACRL</b><b> Diversity Standards</b>, and fundamental principles of intellectual freedom embodied in <b>UVM&rsquo;s statement on Academic Freedom</b>, the <b>ACRL</b><b> Statement on Academic Freedom</b>, and the <b>AAUP</b><b> Statement of Principles on Academic Freedom and Tenure</b>. The Libraries are committed to building collections that serve an increasingly diverse curriculum, to affirming all persons and supporting all intellectually rigorous thought and traditions, to building the most diverse recruitment pools possible, to creating mentorship opportunities for colleagues, and to making our services and spaces accessible and welcoming to all.<br>
</div><div><b>Appointment, Salary, Benefits</b></div><div>
The Director has a primary appointment as an academic administrator and a secondary appointment as a Library Faculty member. Library Directors have a record of librarianship, scholarship, and service appropriate for an appointment at the rank of Library Associate Professor or above. Rank recommendation at time of initial hire will be based upon review of candidate&rsquo;s previous experience (detailed in CV). At the rank of Library Associate Professor or higher, the finalist must go through an expedited promotion process after hire to be appointed at this rank. Librarians at the University of Vermont hold faculty appointments without tenure. As such, librarians are expected to perform in three areas: Educational Mission (Librarianship), Scholarly and Creative Activity, and Service.<br>
</div><div>The salary range for this position is $100,000 &ndash; $130,000. Library Faculty are not eligible for tenure. Generous benefits package includes TIAA/CREF (or alternative plan), managed health care plan, professional development funds, and 22 days of annual leave.</div><div></div><div><b><br>
Our Common Ground Values Statement:</b></div><div>
As part of your application, provide a statement on how, as a faculty member and director of the Collection Management Services department, you would enhance the impact of <b>Our Common Ground Values</b> at UVM, and among the populations we serve.</div><div></div><div><b><br>
Application Information:</b></div><div>
For further details about this position and to apply online, please visit our website at: <b>http://www.uvmjobs.com</b>. In addition to the online application, candidates are required to submit the following documents: cover letter, a complete curriculum vitae, an <i>Our Common Ground</i> value statement, and a list of three professional references who can speak to issues related to academic rank.<br>
</div><div>The search will remain open until the position is filled. For best consideration, complete applications should be received no later than Monday, July 13, 2026. For additional information, please contact search chair Bridget Burke, <b>bridget.burke@uvm.edu</b>. Employment is subject to a successful background check.<br>
</div><div><b>Campus Profile</b>:</div><div>
The University of Vermont (UVM), established in 1791, is a top public research university. Often referred to as a Public Ivy, UVM is the largest institution of higher education in the state, with over 12,600 degree-seeking students enrolled in nine schools and colleges, including a medical school. UVM is known as a small, premier research institution, combining the faculty-student relationships found at small liberal arts colleges with the resources of a major research institution.<br>
</div><div>UVM Libraries, comprised of the David W. Howe Memorial Library, Dana Health Sciences Library, and Silver Special Collections Library, delivers distinctive and outstanding service to the campus community, the State of Vermont, and the University of Vermont Medical Center through excellence in instruction, innovation in research and scholarship, and dedication to public service. UVM Libraries uses the Alma library services platform and Primo VE discovery search interface. Atmire DSpace Open Repository hosts the institutional repository UVM ScholarWorks, and Libnova hosts an array of unique digital collections.<br>
</div><div>UVM is located in Burlington, Vermont, which has consistently been named a top city to live in. Uniquely situated near both Lake Champlain and the Green Mountains, the surrounding area offers easy access to a variety of outdoor activities year-round. Burlington enjoys excellent school systems, a dynamic and stimulating cultural scene, and a vibrant and diverse social life. It is also within a short distance of several major metropolitan areas, including Montreal, Boston, and New York City.<br>
</div><div>The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of <b>Our Common Ground</b>: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. The successful candidate will demonstrate a strong commitment to UVM&rsquo;s mission and advancing Our Common Ground values through their teaching, service, research, scholarship, or creative arts.</div></div>
</div><br>
<div><div><b>Anticipated Pay Range</b></div>
<div>$100,000-$130,000</div>
</div><br>
<div><div><b>Job Location</b></div> <div>Burlington, Vermont, United States</div>
</div><br>
<div><div><b>Job Open Date</b></div> <div>06/10/2026</div>
</div><br>
<div><div><b>Job Close Date</b></div>
</div><br>
<div></div><div><div><b>Category</b></div>
</div><br>
</div></div></div><div></div><div><div>Position Information
</div><p></p><div><div><div><div><b>Posting Number</b></div> <div>F3682PO</div>
</div><br>
<div><div><b>Department</b></div> <div>Howe-Collectn Mgmt Svcs/58326</div>
</div><br>
<div><div><b>Advertising/Posting Title</b></div> <div>Director of Collection Management Services</div>
</div><br>
<div><div><b>FLSA</b></div> <div>Exempt</div>
</div><br>
<div><div><b>Position Number</b></div> <div>002326</div>
</div><br>
<div><div><b>Employee FTE</b></div> <div>1.00</div>
</div><br>
<div><div><b>Employee Term (months)</b></div> <div>12</div></div></div></div></div></div></div><p></p>

Director of Collection Management Services

Motive

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div><div>
<p><b>
Who We Are</b></p>
<p>
Motive is on a mission to modernize the trucking industry. With our leading fleet management platform, we bring trucks online and fundamentally transform how freight moves across roads globally. Our team sees the tangible impact of our work every day, believing that intelligence is most powerful when paired with humility. Motivated by the opportunity to improve every facet of a trillion-dollar industry, we&rsquo;re proud to be recognized as a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront, and a Forbes Best Startup Employer 2020.</p>
<p><b>
Position Purpose</b></p>
<p>
The <b>Termed Collections Specialist (L2)</b> is responsible for the systematic reconciliation and collection of outstanding balances associated with expired or matured contract terms. This role focuses on <b>active customers</b>, ensuring that previous contract liabilities are cleared to maintain account health and support ongoing business relationships. The L2 Specialist follows established workflows to resolve high-volume, routine billing discrepancies.</p><h3 class="jobSectionHeader"><br>
<b>
Key Responsibilities</b><br>
<br>
<b>1. Active Account Outreach</b></h3>
<ul><li>Execute high-volume outbound communication (calls and emails) to active clients regarding past-due balances.</li>
<li>Deliver professional, service-oriented payment reminders that align with company brand standards.</li>
<li>Provide customers with necessary documentation, such as final invoices or statements of account.</li>
</ul><h3 class="jobSectionHeader"><b>2. Foundational Reconciliation</b></h3>
<ul><li>Review accounts to ensure that end-of-term charges (e.g., usage true-ups or equipment returns) are billed according to the standard contract.</li>
<li>Research and resolve basic billing errors, preventing the customer from closing out a prior-term balance.</li>
<li>Update the CRM/ERP system with accurate contact information and detailed interaction history.</li>
</ul><h3 class="jobSectionHeader"><b>3. Dispute Management &amp; Escalation</b></h3>
<ul><li>Identify and document customer disputes regarding end-of-term fees.</li>
<li>Resolve common, low-complexity inquiries independently using the approved Job Matrix guidelines.</li>
<li>Escalate complex disputes, high-dollar reconciliation issues, or sensitive &quot;at-risk&quot; accounts to Level Management.</li><br>
</ul>
<div><div><div><div><p><b>Competency</b></p></div><div><br>
<p><b>
Requirement</b></p></div></div><div><br>
<div>
<p><b>Education</b></p></div><div><br>
<p>
High School Diploma or GED required; Associate's degree preferred.</p></div></div><div><br>
<div>
<p><b>Experience</b></p></div><div><br>
<p>
1 year in Customer Service, Billing, or Accounts Receivable.</p></div></div><div><br>
<div>
<p><b>Tech Proficiency</b></p></div><div><br>
<p>
Basic Excel skills (sorting, data entry) and experience with CRM software.</p></div></div><div><br>
<div>
<p><b>Communication</b></p></div><div><br>
<p>
Strong verbal and written skills with a focus on de-escalation.</p></div></div><div><br>
<div>
<p><b>Core Ability</b></p></div><div><br>
<p>
Must be able to follow strict Standard Operating Procedures (SOPs).</p></div></div><br>
</div>
</div></div></div><p></p><div><p><i>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p>
<p><i>
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.</i></p></div></div>

Collections Specialist

The Home Depot

<p>Position Purpose:<br/></p><p>Role Summary<br/></p><p>Sitting within the collections department, the Dispute Resolution Manager provides strategic leadership and operational oversight for the identification, investigation, and resolution of commercial invoice disputes, short payments, and customer deductions. This role acts as the critical bridge between collections and broader operations, focusing on accelerating cash flow by removing payment bottlenecks, minimizing uncollectible balances, and driving cross-functional root-cause analysis to prevent recurring billing issues.<br/></p><p>Key Responsibilities<br/></p><p>Dispute Governance &amp; Workflow: Establish and optimize standard operating procedures, deduction codes, and strict Service Level Agreements (SLAs) for identifying, routing, and resolving customer disputes.<br/>Cross-Functional Collaboration: Partner closely with Sales, Customer Service, Billing, Logistics, and Pricing teams to orchestrate rapid investigations into pricing errors, shipping discrepancies, or contract compliance issues.<br/>Root-Cause Analytics: Analyze dispute and deduction trends to identify systemic organizational issues. Deliver actionable data and recommendations to operational leaders to eliminate the root causes of recurring billing errors.<br/>Team Leadership &amp; Coaching: Manage, mentor, and audit a dedicated team of dispute analysts, ensuring efficient workload distribution and high-quality investigation practices.<br/>High-Value Escalations: Act as the ultimate escalation point for complex, high-dollar, or legally sensitive payment disputes, directly negotiating commercial settlements or structuring formal credit/debit adjustments.<br/>Performance Metrics &amp; Reporting: Define, track, and present key departmental metrics to executive leadership, including Days Disputes Outstanding (DDO), dispute aging brackets, root-cause distribution, and total dollar volume cleared.<br/></p><p>Direct Manager/Direct Reports:<br/></p><p>This Position typically reports to the Sr. Manager or Director, Pro Trade Credit<br/>This Position has 6 Direct Reports<br/></p><p>Travel Requirements:<br/></p><p>Typically requires overnight travel 5% to 20% of the time.<br/></p><p>Physical Requirements:<br/></p><p>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.<br/></p><p>Working Conditions:<br/></p><p>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.<br/></p><p>Minimum Qualifications:<br/></p><p>Must be at least 18 years old<br/>Must be legally permitted to work in the United States<br/></p><p>Preferred Qualifications:<br/></p><p>Working knowledge of Microsoft Office Suite<br/>Demonstrated ability to collaborate and work effectively with cross-functional teams<br/>Ability to draw accurate conclusions from financial documentation<br/>Demonstrated project management skills<br/>Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers<br/>Excellent written and verbal communication skills<br/>3+ years&rsquo; experience in commercial trade credit management and/or supervisory capacity in credit servicing center and underwriting teams.<br/>Knowledge, Skills, Abilities and Competencies:<br/>An understanding and knowledge of the principles/disciplines of commercial underwriting and credit program administration.<br/>People and team management skills<br/>A strong grasp of credit and customer service/call center management skills. Able to manage/coordinate customer servicing levels. Understands how to structure and manage staffing, manage collections and effective receivables management relative to operational structure and servicing needs.<br/>Sound understanding of lien based lending and effective receivables management strategies.<br/>Ability to leverage data and analysis to craft a well-thought story and business case. Very strong communication skills to deliver business cases and gain support for process development and business strategies. Demonstrated decisiveness and sound decision-making skills.<br/>Able to think strategically about business problems and opportunities and to focus efforts on strategies that most closely support key company initiatives.<br/></p><p>Minimum Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.<br/></p><p>Preferred Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.<br/></p><p>Minimum Years of Work Experience:<br/></p><p>6<br/></p><p>Preferred Years of Work Experience:<br/></p><p>6<br/></p><p>Minimum Leadership Experience:<br/></p><p>3<br/></p><p>Preferred Leadership Experience:<br/></p><p>3<br/></p><p>Certifications:<br/></p><p>None<br/></p><p>Competencies:<br/></p><p>Decision Quality<br/>Collaborates<br/>Drives Engagement<br/>Ensures Accountability<br/>Plans and Aligns<br/>Communicates Effectively<br/>Customer Focus<br/>Develops Talent<br/>Drives Results<br/>Manages Conflict<br/></p>

Manager, Trade Credit Services - Collections

Sublime Wireless Inc

<p><b>Description</b></p><p>The Manager of Credit Research plays a pivotal role in directing research efforts that support credit rating and economic evaluation functions. This position involves developing sectoral and company analyses, overseeing comprehensive report preparation, and ensuring all research aligns with evolving macroeconomic conditions. The role requires collaboration across departments and with external stakeholders to enhance research quality and maintain competitive market positioning. Candidates must possess strong analytical abilities to interpret complex financial data and communicate findings effectively through detailed reports and presentations, while efficiently managing multiple research projects against strict deadlines.</p><p><b>Responsibilities:</b></p><ul><li>Develop and implement the Research Department&rsquo;s work plan for quarterly, semi-annual, and annual activities including sectoral studies, dashboards, and external assignments.</li><li>Provide strategic leadership ensuring all research activities support organizational goals and long-term vision.</li><li>Lead the Equity Research function by expanding sectoral and company coverage and supervising the timely delivery of data-driven research outputs.</li><li>Review and approve sectoral reports, economic analyses, thematic studies, dashboards, and proposals to ensure accuracy, quality, and adherence to research standards.</li><li>Ensure the timely preparation of key reports including Event Insights, Budget Commentary, sectoral updates, and dashboards that inform strategic decision making.</li><li>Monitor and analyze industry and macroeconomic trends to keep the company&rsquo;s strategies adaptive and aligned with market changes.</li><li>Lead, mentor, and develop a team of four research professionals, promoting a culture of analytical rigor, continuous learning, and professional growth.</li><li>Collaborate with cross-functional teams and external stakeholders to leverage knowledge sharing, enhance research capabilities, and strengthen the company's market position.</li><li>Manage multiple research projects simultaneously, ensuring deadlines are met without compromising quality or depth of analysis.</li><li>Maintain up-to-date knowledge of regulatory requirements and compliance standards to guide research practices.</li><li>Utilize advanced financial databases, Excel, and research tools to support comprehensive financial modeling, valuation, and risk assessment tasks.</li><li>Communicate complex financial insights clearly and effectively in written reports and presentations to internal and external audiences.</li></ul><p><b>Experience</b></p><ul><li>5 Years</li></ul><p><b>Required Skills</b></p><ul><li>Credit Analysis</li><li>Financial Modeling</li><li>Risk Assessment</li><li>Industry Research</li><li>Regulatory Compliance</li><li>Equity Research</li><li>Equity research reports</li><li>Financial Analysis</li><li>Valuation Techniques</li><li>Excel Advanced</li><li>Report Writing</li><li>Data Interpretation</li></ul><p><b>Nice to Have Skills</b></p><ul><li>Team Leadership</li><li>Project Management</li><li>Presentation Skills</li></ul><p>Pay: Rs250,000.00 - Rs300,000.00 per month</p><p>Work Location: In person</p>

Manager, Credit Research

Nahdi

<div><p>Perform professional and safe specimen collection services primarily through home collection. The role focuses on delivering high-quality, patient-centered phlebotomy services across all age groups and medical conditions while ensuring sample integrity, accurate identification, and timely transportation to the laboratory. The position supports business growth by enhancing patient access and experience through efficient home healthcare services.
</p><p><b>Accountabilities
</b></p><ul><li>Performs venipuncture and other specimen collection procedures competently for all age groups including neonates, pediatrics, adults, geriatrics, and patients with challenging clinical conditions.
</li><li>Conducts home sample collection services in accordance with assigned schedules and operational requirements.
</li><li>Ensures correct guest identification, preparation, and post-collection care following established protocols.
</li><li>Maintains sample integrity during collection, handling, storage, and transportation to the laboratory.
</li><li>Adheres to infection control, safety, and biohazard handling policies during all procedures.
</li><li>Provides professional, respectful, and guest-centered care during home visits, ensuring a positive experience.
</li><li>Maintains accurate documentation, labeling, and chain of custody for all collected samples.
</li><li>Coordinates effectively with laboratory team to ensure timely delivery of specimens.
</li><li>Utilizes personal transportation for home collection services when required, with compensation provided as per company policy.
</li><li>Ensures proper use, maintenance, and cleanliness of phlebotomy equipment and supplies.
</li><li>Reports any incidents, complications, or guest concerns to the supervisor promptly.
</li><li>Supports business development initiatives by maintaining high service quality and guest satisfaction.
</li><li>Maintains confidentiality of guest information at all times.
</li></ul><p>The employee&rsquo;s duties are not limited to the above-mentioned accountabilities. The manager may assign additional duties based on business and operational needs.
</p><p><b>Work Environment
</b></p><ul><li>Outdoors : 100 % of time as per assigned home collection schedule
</li><li>Working Days : 6 Working Days
</li><li>Days off : 1 Day Off
</li><li>Working Hours : 8 net working hours according to shift schedule approved by head of department.
</li></ul><p>Home collection assignments conducted outside regular working hours will be considered overtime and compensated in accordance with company policy.
</p><p><b>Job Requirement
</b></p><div><div><div><div><div><p><b>Education<br>
</b></p></div><div><ul><li><b>Diploma or Bachelor&rsquo;s degree in Applied Medical Sciences or equivalent
</b></li><li><b>Certification in Phlebotomy is preferred<br>
</b></li></ul></div></div><br>
<div><div><p><b>Experience<br>
</b></p></div><div><ul><li><b>Minimum 1&ndash;2 years of experience in phlebotomy, preferably including home collection services<br>
</b></li></ul></div></div><br>
<div><div><p><b>Computer Skills<br>
</b></p></div><div><ul><li><b>Office &amp; Health Information System<br>
</b></li></ul></div></div><br>
<div><div><p><b>Languages<br>
</b></p></div><div><ul><li><b>English and Arabic (fluent speaking and writing)<br>
</b></li></ul></div></div><br>
<div><div><p><b>Others<br>
</b></p></div><div><ul><li><b>Valid driving License</b></li></ul></div></div></div></div></div></div>

Laboratory Technician (Phlebotomist) KSA - 207398

Search 5632+ Collection manager jobs near you this June. New roles added regularly across leading industries. Apply today.