collection manager

Confidential

<div>
 
 
 Job Title:
 
 Collection Manager
 
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Collection Manager is responsible for managing the company&rsquo;s accounts receivable and collection activities to ensure timely collection of outstanding payments, minimize bad debts, and maintain healthy cash flow. The role supervises the collections team, develops collection strategies, and maintains positive relationships with customers.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and implement collection policies, procedures, and strategies.
 </li>
 <li>
 Monitor customer accounts to identify overdue balances and follow up on outstanding invoices.
 </li>
 <li>
 Manage and supervise the collections team, including setting targets and monitoring performance.
 </li>
 <li>
 Review aging reports and prioritize collection efforts.
 </li>
 <li>
 Contact customers by phone, email, or meetings to discuss overdue payments and arrange payment plans.
 </li>
 <li>
 Resolve customer disputes related to invoices, payments, and account balances in coordination with the sales and finance departments.
 </li>
 <li>
 Negotiate payment schedules and settlement agreements when necessary.
 </li>
 <li>
 Prepare regular collection and aging reports for management.
 </li>
 <li>
 Ensure compliance with company policies and legal requirements related to debt collection.
 </li>
 <li>
 Coordinate with legal advisors regarding delinquent accounts requiring legal action.
 </li>
 <li>
 Maintain accurate records of all collection activities and customer communications.
 </li>
 <li>
 Analyze collection trends and recommend improvements to reduce overdue receivables and bad debt exposure.
 </li>
 <li>
 Support month-end and year-end closing activities related to accounts receivable.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or a related field.
 </li>
 <li>
 Minimum 5&ndash;8 years of experience in collections, credit control, or accounts receivable.
 </li>
 <li>
 At least 2&ndash;3 years of experience in a supervisory or managerial role.
 </li>
 <li>
 Strong knowledge of collection procedures, accounts receivable, and financial regulations.
 </li>
 <li>
 Experience with ERP or accounting systems.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent communication and negotiation skills.
 </li>
 <li>
 Ability to handle difficult customer situations professionally.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Good knowledge of Microsoft Excel and reporting tools.
 </li>
 <li>
 High attention to detail and accuracy.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 Strong organizational and time management skills.
 </li>
 </ul>
 
 
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Collection rate and recovery percentage.
 </li>
 <li>
 Reduction in overdue accounts and aging balances.
 </li>
 <li>
 Days Sales Outstanding (DSO).
 </li>
 <li>
 Percentage of bad debts written off.
 </li>
 <li>
 Team productivity and target achievement.
 </li>
 <li>
 Accuracy and timeliness of collection reports.
 </li>
 </ul>
 
 
</div>

Collection Manager

Hilton

<div>Credit Manager
The role aims to be recognized as a trusted advisor to finance team members and other hotel business partners. This role supports the finance lead to retain and train best-in-class finance professionals and assists in developing their finance team. This role ensures a robust control and compliance environment and supports the hotel / hotels to maximize profit and contributes to implement EMEA Operations Finance innovations and projects.
What will I be doing?
The Credit Manager is responsible for the efficient operation of the hotel&rsquo;s Accounts Receivable / OTC department in charge of Credit, Billing and Collection in all activities related to extending credit to customers, billing and collection, maintenance and control of the hotel&rsquo;s accounts receivables. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Assists the Finance Leader in any other way deemed necessary for the efficient overall operation of the Finance Department.</li>
<li>Ensure a smooth operation of granting credit facilities, billing and collection in full compliance with the policy, regulatory and contractual framework.</li>
<li>Business partner with all hotel finance team members and the Hotel Management team, and develops excellent working relationships across a broad range of internal and external stakeholders, including Commercial and Operations.</li>
<li>Support the Finance Lead to develop best-in-class hotel Finance teams, including participation in all relevant Finance development programs.</li>
</ul>What are we looking for?
<ul><li>Ability to exercise sound judgement and decision-making skills</li>
<li>Excellent written and verbal communication and comprehension skills</li>
<li>Ability to work well under pressure and effectively handle multiple concurrent demands and appropriately prioritize responsibilities</li>
<li>Must possess the ability to analyse large amounts of data / information efficiently and accurately</li>
<li>Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work</li>
</ul>Additional Preferences:
<ul><li>University degree in Accounting or Finance</li>
<li>Knowledge of Tower operations to include all aspects</li>
</ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Credit Manager

Zone Travels and Tourism

Company: BizWave Consultancy Location: Karachi Industry: Real Estate / Property Development Experience: 2&ndash;4 Years Employment Type: Full-timeAbout BizWave ConsultancyBizWave Consultancy is a fast-growing consultancy supporting real estate development projects across the UAE. We work closely with developers to enhance financial performance, operational efficiency, and customer engagement. We are looking for a proactive and detail-oriented Collection Officer to support receivables and recovery operations across multiple development projects.About the RoleThe Collection Officer will be responsible for executing day-to-day collection activities, ensuring timely payment follow-ups, maintaining accurate records, and supporting overall cash flow objectives.Key ResponsibilitiesCollection &amp; Follow-ups<ul><li>Conduct regular follow-ups with clients for outstanding payments</li><li>Communicate payment schedules, reminders, and outstanding balances clearly</li><li>Assist in negotiating payment plans where required</li></ul>Customer Coordination<ul><li>Maintain professional relationships with clients to ensure smooth recovery</li><li>Address client queries related to invoices, dues, and payment confirmations</li><li>Escalate complex or disputed cases to senior management when necessary</li></ul>Reporting &amp; Documentation<ul><li>Maintain accurate records of receivables and client payment history</li><li>Prepare daily and monthly collection reports</li><li>Update internal systems with payment status and follow-up notes</li></ul>Internal Coordination<ul><li>Coordinate with Finance, Sales, and Legal teams for payment tracking</li><li>Support legal follow-ups in defaulter cases when required</li></ul>Compliance &amp; Process Support<ul><li>Follow company policies and regulatory guidelines</li><li>Assist in improving collection processes and documentation</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Finance, Business Administration, Accounting, or related field</li><li>2&ndash;4 years of experience in collections or receivables management</li><li>Experience in UAE real estate or development sector preferred</li><li>Strong communication and follow-up skills</li><li>Ability to manage multiple accounts and meet deadlines</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>UAE in Real Estate or Development sector: 2 years (Required)</li><li>Collection Officer in UAE: 2 years (Required)</li></ul>Language:<ul><li>Proficient in English (Preferred)</li></ul>Work Location: In person

Collections Officer

HamdanGlobal

(Assistant Manager &ndash; Collections)Responsibility: Responsible for: His/her personal safety and that of all personnel under his/her authority, including others who may be affected by the company's activities.In particular to: Conduct risk assessments on activities within their department ensuring that the methods and safe systems of work are safe and implemented; Ensure all employees and contractors under their control are competent to undertake their duties;Ensure all accidents, incidents and near misses are reported and investigated;Promote good behaviors and set a personal example with regard to occupational health and safety matters. ⁠⁠⁠⁠⁠⁠⁠Key Roles &amp; Responsibilities:Accounts Receivable Activities 1.Analyse customer data to identify patterns in collection to help in designing the collection strategies.2. Meet accounts receivable operational standards by contributing information to strategic plans and reviews.3. Ensure customer-service level standards by responding to customer queries and attending to the requests and requirements of the internal customer, on a timely basis.4. Liaise with the Direct Manager and/ or respective credit analyst/operation department to ensure that due payments are repaid with a minimum delay.5. Follow-up on parties having outstanding due payments on a regular basis and send out payment reminders as and when required to monitor and reduce the account receivable turnover days.6. Collect accounts by contacting customers referred by credit analyst; investigating circumstances of non-payment; negotiating and resolving conflicts; expediting payment collection.7. Generate and/ or prepare standard receivables' reports as requested by the Direct Manager. Reporting Activities8. Prepare financial reports and related analysis for Account Receivables during the Quarterly Financial Reporting cycle.9. Prepare the consolidated monthly working capital reports and covering any ad-hoc reports relating to Working capital optimization.10. Engage with the external auditors to furnish the relevant information ensuring the smooth completion of the statutory reporting audit. Business Finance11. Take the lead in preparing the relevant business units AR reports and related analysis during monthly report cycle process. Classification: Public12. Engage actively with business to analyse information, collect, and reconcile data to the financial systems accurately.13. Provide where relevant exceptions and insights to the business when analysing numbers, trends, and patterns.14. Implement the Finance &amp; Accounting policies and procedures. Ensure that required changes to the policies and procedures manual are highlighted and communicated to Direct Manager.15. Ensure compliance with relevant internal controls within the Finance and Accounting function and any deviation or non-compliance is communicated to the relevant Finance personnel for rectification and/ or appropriate action.16. Provide recommendations on new subordinate hires and ensure the availability of all resources required to perform assigned tasks and activities17. Supervise subordinate staff, assign work activities, monitor performance and review results18. Act as a coach to subordinates, identify their training and career development, recommend training courses and follow-up on their personnel records such as timesheets, discipline, vacations, leaves and absenteeism19. Perform other job-related duties as assigned Qualifications: Education &amp; ProfessionalQualification: - - Bachelor's Degree in Finance, Accounting or related field Professional Qualifications like C.A., ACCA, CIMA etc. or equivalent is a mustProfessional Experience:- 6-8 years of experience in Finance or Accounting or related business discipline.At least 2 years in Supervisory capacity -Exposure to IFRS is preferable Geographic Experience: -Minimum 2 years working in QatarComputer Skills: - -Professional and advanced knowledge of using MS Excel Well versed in MS office applications andpreferable knowledge in oracle fusionLanguage Skills: - Fluent in English Market/Industry/Functional Knowledge: - - -Possess a high degree of analytical skills Good knowledge of contemporary theories and practices related to Finance Good knowledge of Accounts Receivables processing systems and procedures.Job Type: PermanentPay: QAR18,000.00 - QAR22,000.00 per monthApplication Question(s):<ul><li>Do you have at least 7-8 years of direct experience in Accounts Receivable and collections (not general accounting)?</li><li>Have you handled complex collections scenarios involving disputes, legal escalation, or negotiated settlement plans independently?</li></ul>Experience:<ul><li>collections/ Accounts receivable + mandatory Supervisory : 8 years (Required)</li></ul>Work Location: In person

Assistant Manager Collections

DLF Law Group, LLC

Collections Manager &ndash; Brookfield, WI DLF Law Group, LLC, an established mid-sized collections law firm in Brookfield, Wisconsin, is seeking an experienced Collections Manager to lead and elevate our collections department. We are looking for a strategic leader to take full ownership of our collections department&mdash;driving accountability and maximizing recovery performance.This is a true management opportunity for someone who can lead an established team and help take it to the next level. You will oversee approximately 10 collections staff and 2 team leads while helping drive recovery performance, improve workflows, develop staff, and partner with firm leadership on departmental goals and results.Responsibilities include:<ul><li>Leading day-to-day collections operations</li><li>Developing and improving collection strategies and campaigns</li><li>Monitoring KPIs, productivity, and recovery trends</li><li>Coaching staff and team leads</li><li>Improving accountability, reporting, and overall department performance</li><li>Ensuring compliance with applicable laws and firm policies</li></ul>Qualifications include:<ul><li>Prior collections management or similar operational leadership experience</li><li>Strong leadership and analytical skills</li><li>Experience improving performance in a collections or receivables environment</li><li>Knowledge of collections compliance and regulatory expectations</li><li>Strong financial and operational acumen, including the ability to analyze KPIs, trends, and department performance</li><li>Ability to work effectively with internal IT and operations teams to develop, refine, and interpret reports and data</li><li>Strong technical aptitude; experience with reporting tools, data analysis, SQL, Excel, Power BI, or similar systems is a plus</li><li>Bachelor&rsquo;s degree in finance, accounting, business, or a related field preferred</li><li>Law firm or agency collections experience preferred</li></ul>Compensation and Benefits: We offer competitive compensation, benefits, and the opportunity for performance-based bonus and profit-sharing participation for the right candidate. This role offers meaningful upside for a strong leader who can make a measurable impact on department performance. This is an excellent opportunity for a strong leader who wants to make a visible impact and help shape the future of an important department.To apply, please submit your resume and a brief summary of your relevant experienceBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Brookfield, WI 53005 (Required)</li></ul>Work Location: In person

Collections Manager

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
Manage delinquent accounts based on segmentation and performance data. 
Ensure all collection activities comply with internal policies, audit standards, and UAE regulatory requirements. 
Maintain strong governance and control frameworks to minimize risk. 
Customer Dispute Resolution 
Track and resolve customer disputes related to payments or services. 
Collaborate with internal teams for timely, fair, and customer-centric solutions. 
Customer Communication 
Ensure effective and professional communication to maximize recoveries while preserving the customer experience. 
Handle customer interactions across various digital channels. 
What We&rsquo;re Looking For 
2&ndash;3 years of collections or recovery experience, preferably in digital banking or fintech.</div> 
<h3 class="jobSectionHeader">
Key Responsibilities</h3><div> 
Account Management</div><ul>
<li>Manage delinquent accounts based on segmentation and performance data.</li>
<li>Ensure all collection activities comply with internal policies, audit standards, and UAE regulatory requirements.</li>
<li>Maintain strong governance and control frameworks to minimize risk.</li>
</ul><div> 
Customer Dispute Resolution</div><ul>
<li>Track and resolve customer disputes related to payments or services.</li>
<li>Collaborate with internal teams for timely, fair, and customer-centric solutions.</li>
</ul><div> 
Customer Communication</div><ul>
<li>Ensure effective and professional communication to maximize recoveries while preserving the customer experience.</li>
<li>Handle customer interactions across various digital channels.</li></ul><div></div><h3 class="jobSectionHeader"> 
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
2&ndash;3 years of collections or recovery experience, preferably in digital banking or fintech.</li>
<li>Strong knowledge of UAE regulations and debt collection best practices.</li>
<li>Experience with collection agencies, digital tools, and performance reporting.</li>
<li>Excellent communication, problem-solving, and stakeholder management skills.</li>
<li>Ability to balance empathy with commercial impact in customer conversations.</li></ul><div></div><h3 class="jobSectionHeader"> 
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Collection Specialist

Premier Ambulatory Surgery Center

<div>Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Collections Specialist with Premier Ambulatory Surgery Center you can be a part of an organization that is devoted to giving back!
<h5 class="jobSectionHeader">Job Summary and Qualifications</h5>
<h5 class="jobSectionHeader">As the Collections Representative, you will contribute to the company&rsquo;s mission, vision, and values by completing follow-up and collections for patient services. Under the supervision of the Business Office Manager/Business Office Supervisor, you will obtain payment from third party payers and self-pay accounts to enhance cash flow and gather reimbursement based on established contracts.
What you will do in this role:
<ul><li>You will perform follow up activities on accounts to ensure prompt payment
</li><li>You will identify coding or billing errors from EOBs and work to correct them
</li><li>You will monitor insurance claims and contact insurance companies to resolve claims
</li><li>You will update the patient account record to identify actions taken
</li><li>You will assign bad debt to the collection agency
</li><li>You will act as a liaison accounts and administer contracts in collection of third party accounts (Medicare and Medicaid)
</li><li>You will complete account reconciliation of accounts turned over to outside agencies
</li><li>You will negotiate payment plans on self-pay accounts
</li><li>You are responsible for maintaining accounts receivable and creating a reduction in bad debt
</li></ul>Qualifications you will need:
<ul><li>Minimum (1) year of experience in a medical office setting highly preferred. (i.e. ambulatory surgery center, hospital, doctors office) preferred
</li><li>Knowledge of managed care payers and medical terminology is preferred</li></ul>
Benefits</h5>
Premier Ambulatory Surgery Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Premier Orthopedic Surgery Center is located inNashville, Tennessee. We serve the residents of Middle Tennessee. We are an ambulatorysurgery center that is AAAHC accredited. The center performs a wide range of orthopedic proceduresincluding total joints. We see an average of 150 cases a month. We are accessible to I-24and I-65. As a member of Surgery Ventures powered by HCA Healthcare, we follow ourmission. Above all else, we are committed to the care and improvement of humanlife.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses. 
&quot;There is so much good to do in the world and so many different ways to do it.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Collections Specialist opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Collections Specialist

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