collection officer

Economic Group

Job description:We are looking for a Collections officer to assist with the collection of Monthly Rent and outstanding debts. The collections officer will contact Customers and clients and inform them of their debts, and ensure payments are made as soon as possible. You may also be required to institute legal action when payments are not made.To ensure success as a collections officer, you should have excellent communication, negotiation, and mathematical skills, as well as attention to detail. A skilled Collections Officer should be able to reduce company losses by encouraging customers to pay their overdue bills.Collections Officer Requirements:Previous experience working as a Collections Officer.Excellent negotiating skills.Good written and verbal communication skills.Knowledge of payment plans and accounting procedures.Patience and resilience.Job Type: Full-timeExperience:Collections Officer: 2-3 years (Preferred)Language:English (Preferred)Arabic (Required)Job Type: Full-timeJob Type: Full-time

Collection Officer

First Solution Management Services

Job description:Pay: 3,000.00 (AED) - 4,000.00 (AED) per monthJob description:We are looking for Debt Recovery Agents Job Location:- Dubai UAE Salary Range-3,000-4000 Job Status:- Full TimeThe Debt Collection Officer is responsible for recovering outstanding payments from customers while maintaining positive relationships and complying with legal and ethical standards. The role involves monitoring accounts, negotiating payment plans, and ensuring timely collection of debts to support the organization&rsquo;s financial stability.Key Responsibilities<ul><li>Contact customers via phone, email, or written correspondence to collect overdue payments</li><li>Review customer accounts to identify outstanding balances and follow up accordingly</li><li>Negotiate repayment plans and settlement agreements within company guidelines</li><li>Maintain accurate records of all collection activities and customer interactions</li><li>Monitor and follow up on payment commitments</li><li>Provide excellent customer service while recovering debts</li></ul>Must Have:- - Strong negotiations skills - Target oriented - Capable of handling target pressure - Able to work as per the given deadlines - Problem solving skills - Good written and verbal communicationEducation Requirements - Minimum bachelor&rsquo;s degree holder-Job Types: Full-time, PermanentExperience:<ul><li>Debt Collection: 1 year (Preferred)</li></ul>Job Type: PermanentJob Type: PermanentPay: AED3,500.00 - AED4,000.00 per month

Debt Collection Officer

Aditya Birla Group

<div><div><div><div><div><div><div>Collections - Retail Secured Flows
</div><h1 class="jobSectionHeader">Collection Officer</h1>
<div>Location: W-JOD, Jodhpur</div>
<div>
</div></div></div><div><h2 class="jobSectionHeader">Job Description</h2>
<div>Collection Officer
1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters)<ul><li>
To manage the collections process for a set of delinquent accounts within a location, working with non-performing defaulting borrowers to create optimum recovery solutions.</li></ul>
2) Dimensions:
<ul><li>Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.</li><li>
Other Quantitative and Important Parameters for the job: Budgets/ Volumes/No. of Products/Geography/ Markets/ Customers or any other parameter</li><li>
Collections Resolutions &ndash; Ensure recovery of overdue monies in various buckets as per targets and expectations rolled out by Central Strategy Team</li><li>
Negotiation skills &ndash; Direct interaction with Overdue Customers and maximize collections basis underlying bucket-level collections philosophy</li></ul>
3) Job Context &amp; Major Challenges:
Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section ((Max 3975 Characters)
Organization Context<ul><li>
Aditya Birla Finance Limited (ABFL) is a lending subsidiary of Aditya Birla Capital Limited. ABFL is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABFL is one of the top private diversified NBFCs in India. As of 31-Dec&rsquo;20, ABFL has a pan-India presence with 91 branches and a lending book of Rs. 45,560 Crores.</li><li>
ABFL offers end-to-end lending solutions to a diverse set of customers - Retail, HNI, MSMEs, and Mid &amp; Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health &amp; Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABFL also has a Wealth Management division.</li><li>
ABFL is rated &ldquo;AAA&rdquo; by India Ratings, ICRA and CARE (reaffirmed in 2020). ABFL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII</li></ul>
Business context:<ul><li>
The Risk &amp; Compliance is engaged in formulating credit risk policies for all ABFL businesses, carries out risk assessment of credit proposals, obtains credit decisions from Credit Committees, monitors credit exposure and carries out recovery of over dues. It formulates risk policies in association with Central Risk, ABFSG for overall risk management in ABFL.</li><li>
Credit / Loan proposals prepared by Business Credit team are critically analyzed from credit risk perspective and the proposals along with Risk Assessment Sheet are put upto to Credit Committee for approval. While carrying out critical evaluation of the credit proposal the function also carries out evaluation of the risk mitigants in the credit proposal like the nature and the quality of the collateral, adequacy of the collateral, acceptability of the collateral given the regulatory and the compliance needs.</li></ul>
3) Job Context &amp; Major Challenges:<ul><li>
Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section ((Max 3975 Characters)</li><li>
The Risk &amp; Compliance function carries out monitoring of client wise exposure and portfolio exposure to identify &lsquo;early warning signals&rsquo; of stress and to minimize NPAs. Currently monitoring is done in association with Business Teams as RMG does not have presence at Branch level. It carries out over due loan recovery from defaulting clients in coordination with Business Teams.</li></ul>
Job Context:<ul><li>
To enable enhanced business profitability through the effective management of the delinquent portfolio of Retail Lending Loans in the City / Cities managed</li><li>
To achieve the desired collections efficiencies across products managed</li><li>
Ensure that adequate Collections Intensity of follow up is executed for all Delinquent accounts</li><li>
Continuously review the location portfolio and report Early Stress Accounts / Potential Delinquent customers to ACM/ RCM / Head &ndash; Collections &amp; RISK team.</li><li>
Ensure that all Collections Activities are properly documented in the form of Collections Trails</li><li>
Ensure that all Collections Processes &amp; Risk Governance Mandates rolled out are completely adhered to at each location.</li><li>
Negotiate on critical delinquent accounts and obtain repayments to minimize losses.</li><li>
Liaison with Legal / law enforcement agencies for speedy recovery of delinquent/write off cases.</li><li>
Provide feedback on the effectiveness of Collections Strategies formulated and implemented.</li><li>
Coordination with legal team for all collection&rsquo;s legal cases.
</li></ul>4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated
Key Result Areas (Max 1325 Characters)/ Supporting Actions (Max 1325 Characters)<ul><li>
Manage the collections process at a Location / City level, streamlining operations and working to minimize the costs of default and bad debt</li><li>
Achievement of desired Collections Efficiency
</li><li>Monitor customer accounts delinquent in the city / cities managed, identifying and flagging likely cases of default or delayed payment</li><li>
Work with non-performing\delinquent borrowers to create optimum recovery solutions.</li><li>
Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements.</li><li>
Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers.</li></ul>
Trail Updates<ul><li>
Ensure that all collections attempts are recorded as Feedback Trails on the Collections Management System.</li></ul>
Utilization of Collections Tools<ul><li>
Thorough understanding of Collections philosophy in each Delinquency stage / bucket and usage of appropriate collections tools including not limited to legal actions, settlements, restructuring etc</li></ul>
Audit<ul><li>
100% compliance to Collections Process detailed in the SoP.</li></ul>
5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)
N/A
6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives
Relationship Type
Internal<ul><li>
Area Manager Collections/ Regional Manager &ndash; Collections / Head Collections</li><li>
Team members in other Risk functions</li><li>
 Operations Team / Underwriting</li><li>
Legal
</li></ul>Frequency<ul><li>
Fortnightly &amp; Monthly</li><li>
Monthly</li><li>
Weekly</li><li>
Need Based</li></ul>
Nature
<ul><li>Portfolio &amp; Mkt update / Review</li><li>
Early Mortality Case feedback and review</li><li>
Discussion on system updation of Collections Cases, MIS, Bounce details etc.</li><li>
Discussion on Legal triggers/ status updates on Delinquent accounts</li></ul>
 External<ul><li>
Clients, Channel partners</li><li>
Corporate CRC teams</li><li>
Legal experts, consultants</li><li>
Peers in Industry</li></ul>
Frequency<ul><li>
Daily / Weekly</li><li>
Need Based</li><li>
Need Based</li><li>
Need based</li></ul>
Nature
<ul><li>Visits / discussions on portfolio.</li><li>
Reviews, case updates, exception reporting, etc</li><li>
Discussion on legal matters, recovery mechanism and updates, etc.</li><li>
Market intelligence, networking, etc</li></ul>
3) Job Context &amp; Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section ((Max 3975 Characters)
6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives
4. Peers in Industry
4. Need based
7) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.
SIGN-OFF: Provide the name of the Manager and the jobholder. Signature needed for the hard copy of the JD. Hard copy to be maintained in the organizational record.
Job Holder
Reports to &ndash; Manager
Name
Date of Entry / Approval
</div><div><div><div>Minimum Experience Level</div>
<div>0 - 4 years</div>
</div><div></div><div><div>Job Qualifications</div></div></div></div></div></div></div></div>

AW Holding DMCC

DEBT SETTLEMENT SPECIALISTWe are expanding and looking for a passionate and solution-oriented employee. If you wish to be a part of our Great Team, we invite you to join us.An int&rsquo;l Group of Companies based in Dubai specialized in:- Debt Management- Risk Management- Translation ServicesIs seeking an experienced Debt Collection OfficerJob Responsibilities:&middot; Collect outstanding debts on behalf of our clients and achieve the set collection target.&middot; Keep track of assigned accounts, and follow up consistently&middot; Work in an organized manner and follow all TAT process of collections&middot; Plan course of action to recover outstanding payments&middot; Locate and contact debtors to inquire of their payment status&middot; Negotiate payoff deadlines or payment plans&middot; Handle all enquiries and complaints&middot; Investigate and resolve discrepancies&middot; Create trust relationships with debtors when possible to avoid future issues&middot; Update account status and database regularly&middot; Alert superiors of debtors unwilling or unable to pay when necessary&middot; Comply with requirements when legal action is unavoidable&middot; Must have At Least 2 Years ExperiencedSkills and Requirements:&middot; Minimum Bachelor&rsquo;s degree&middot; Proven experience as debt collector&middot; Experience in working with targets and tight deadlines&middot; Knowledge of relevant legal requirements&middot; Working knowledge of MS Office and databases&middot; Excellent communication and people skills&middot; Apt in negotiating and persuading&middot; Ability to be polite and compassionate without lacking confidence&middot; Self-motivated, fast learner and provide creative strategies and gel with the teamPlease send us your resume to: career at alwadiholding dot com quoting the reference in &ldquo;DC2025&rdquo;.Job Type: Full-timePay: From AED4,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>

AW Holding

Duties &amp; Responsibilities: <ul><li>Manage a diverse portfolio of accounts for different Domestic and CBC clients and oversee the collection process.</li><li>Collect outstanding debts from defaulters and achieve set collection targets.</li><li>Contact debtors via phone, email, written correspondence and resolve outstanding debts.</li><li>Skip trace the debtors to obtain active contact information&rsquo;s etc and accordingly engage in discussion with the debtors to resolve the outstanding debt</li><li>Conduct thorough investigations into delinquent accounts, including researching debtor financial status and identifying potential payment solutions.</li><li>Plan course of action to recover the outstanding payments.</li><li>Utilize effective negotiation techniques to secure payment commitments, settlement agreements, or payment extensions.</li><li>Schedule field visits on cases where location details are available.</li><li>Maintain detailed and accurate records of all collection activities, including payment arrangements, promises to pay, and correspondence with debtors. Ensure CRM is updated with all activities on the case</li><li>Provide regular updates to Team Leaders/Manager account status and collection efforts.</li><li>Provide client reports and feedback on cases to the operations team.</li><li>Update client portals with proper and detailed feedback.</li><li>Maintain and update sales reports with details of collection.</li><li>Manage the portfolio effectively and ensure strict adherence to all process requirements as outlined by the Team Leader or Manager.</li><li>Coordinate with accounts team in for issuing Alwadi invoices on collected payments.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>

Trane Technologies

<div><div><div>At Trane TechnologiesTM and through our businesses including Trane&reg; and Thermo King&reg;, we create innovative climate solutions for buildings, homes, and transportation that challenge what&rsquo;s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. 
 
Job Summary： 
Trane in Saudi Arabia is hiring a Credit &amp; Collection Officer that will manage an Accounts Receivable portfolio for Trane Technologies operations in the Middle East &amp; Africa, including the related credit and collection activities in order to minimize credit risk while maximizing cash performance.</div>
The role includes credit investigation &amp; assessment, credit hold management &amp; order release; collections follow up &amp; escalation; query &amp; dispute resolution; customer visits; escalation to collection agencies and legal counsel; liaison with commercial, finance &amp; reporting teams; compliance activities.
The portfolio is Trane Saudi Arabia: sales from local offices across the country, including Trade Finance activities. 
Responsibilities:<ul><li>
Gather necessary information for credit assessment and payment terms approval; support the regional manager with decisions about credit risk &amp; cash flow.</li><li>
Support credit assessment of new and existing customers and approve credit limits in line with Limits of Authority assigned to the role.</li><li>
Provide information on credit checking and order holds and releases on timely basis. Notify manager of significant issues impacting collection of outstanding receivables</li><li>
Responsible for the collection and the maintenance of account receivables with particular attention to Trade Finance requirements: review &amp; validate payment instruments such as Letters of Credit, Promissory Notes, monitor &amp; escalate risk of discrepancies, gather &amp; present documents, prepare specific Trade Finance reporting.</li><li>
Follow &amp; optimize collection protocol for the portfolio: monthly statement of account, pre-calling record customer feedback, register promise to pay, follow up on tasks and broken promises, send dunning letters, arrange customer visits, escalate to manager and to commercial team, etc.</li><li>
Ensure funds are correctly applied to the relevant customer account and invoices; keep unapplied cash to the minimum. Support the cash application team as and when needed.</li><li>
Prepare reports as per monthly schedule and on ad hoc basis for the credit and financial functions</li><li>
Expedite resolution of customer disputes &amp; queries by linking with Sales/Order Management/Warranty as required.</li><li>
Informing management regarding effectiveness of strategies for various accounts.</li><li>
Promote a culture of continuous process improvement and collaborate actively internal stakeholders.</li><li>
Support the Credit Centre of Excellence for major credit reviews for all customers whenever required.</li><li>
Ensure compliance with Corporate and Local credit policies and other compliance requirements such as Trade Compliance, Sarbanes Oxley, etc.</li></ul> 
Qualifications:<ul><li>
University Degree in Business, Finance, Accounting or similar field.</li><li>
 Minimum 3-year experience in Credit &amp; Collection or similar role</li><li>
Good understanding of commercial credit and collection practices and knowledge of financial analysis.</li><li>
Strong proficiency in Microsoft Excel &amp; Outlook</li><li>
Hands-on work experience in credit and collection, preferably with an experience from a manufacturing, contracting or construction background with good reconciliations skills.</li><li>
Experience of working on Letters of Credit and Promissory Notes</li><li>
Good accounting background &amp; financial knowledge in order to drive account reconciliation during the customer visits, helping boost up collections.</li><li>
 Good ERP knowledge with excellent MS office skills</li><li>
Good communication (verbal/written) skills &amp; good negotiation skills - articulate &amp; confident enough to push back customers raising in genuine disputes.</li><li> 
Saudi National is a must. 
 
Key Competencies: 
 
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.</li></ul></div></div>

Credit & Collection Officer - Riyadh

Image Fibreglass Industries LLC

Preferred Nationality<ul><li>GCC Nationals only.</li></ul>Key Responsibilities<ul><li>Contact customers via phone, email, and messaging platforms to follow up on overdue payments.</li><li>Review customer accounts to identify outstanding balances and payment history.</li><li>Negotiate repayment plans that align with company guidelines.</li><li>Maintain accurate records of all communications and payment commitments.</li><li>Escalate complex cases to the supervisor or legal team when necessary.</li><li>Provide customers with information regarding billing, payment options, and account status.</li><li>Achieve monthly collection targets and performance KPIs.</li><li>Ensure compliance with company policies, financial regulations, and data privacy standards.</li><li>Handle customer interactions professionally, maintaining a positive company image.</li></ul>Qualifications &amp; Skills<ul><li>Previous experience in collections, customer service, or a related field is preferred.</li></ul>Work Environment<ul><li>Office-based or hybrid depending on company policy.</li><li>May require working flexible hours to reach customers in different time windows.</li></ul>Highlight<ul><li>Incentive for the total amount collected.</li></ul>Must Have: - - Strong negotiations skills - Target oriented - Capable of handling target pressure - Able to work as per the given deadlines - Problem solving skills - Good written and verbal communicationJob Types: Full-time, Permanent, FresherPay: AED3,000.00 - AED3,500.00 per month

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