collection support specialist

Yakima Valley Libraries

<div>Yakima Valley Libraries is excited to announce an opening for a Collection Development Specialist! Join our team and help shape a dynamic, community-focused library collection that supports the diverse interests and needs of our readers. This part-time role (25 hrs/week) assists patrons with circulation, technology, and reference while supporting collection management and library projects. Bilingual (English/Spanish) preferred, strong customer service, teamwork, attention to detail, and comfort with library systems and office technology are required. 


ESSENTIAL FUNCTIONS 


The following duties are normal for this position. However, they are not to be construed as exclusive or all&ndash;inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned. 

<ul><li>
Intellectual Freedom: This role upholds the principles of Intellectual Freedom, which protect library users' rights to seek and receive information without scrutiny.</li><li>
Customer Service: Welcomes and serves patrons with high-quality customer service, ensuring inclusivity and respect for all.</li><li>
Collections Processing Coordination: Coordinates the processing of collection activities, including system-wide technical processing of selections.</li><li>
Collection Assessment: Researches and provides information on existing media collections to determine the materials needed for each library branch, identifying those to be replaced or added.</li><li>
Patron Request Review: Reviews patron requests for materials not in the collection to determine availability for purchase or interlibrary loan, and communicates with patrons regarding request status.</li><li>
Collection Maintenance: Reviews ILS reports for high-demand items no longer in the collection and addresses circulation issues to maintain proper collection flow.</li><li>
Selector Support: Assists selectors in locating vendors, processing orders, creating tracking systems, and downloading information into the library database (Polaris).</li><li>
Order Validation: Validates purchase orders with vendor information and ensures the accuracy of library orders.</li><li>
ISBN Verification: Verifies provisional records, including manual ISBN verification when necessary.</li><li>
Material Reassignment and Withdrawal: Participates in the reassignment and withdrawal of leased materials.</li><li>
Material Evaluation and Withdrawal: Evaluates and withdraws materials using selector information and ensures removal from the library database.</li><li>
Weeding Coordination: Coordinates project-oriented weeding of materials and trains others in the weeding process.</li><li>
Staff Training Identification: Assists in identifying staff training needs related to the collection lifecycle and ILS searching.</li><li>
Meeting and Committee Participation: Attends meetings and participates in various committees as assigned.</li><li>
Performs other duties as assigned.</li></ul> 


Bargaining Unit: Yes<h1 class="jobSectionHeader">
MINIMUM REQUIRED QUALIFICATIONS</h1>
<ul><li>Two years of college or an Associate of Arts degree from an accredited institution. Bachelor&rsquo;s degree preferred.</li><li>
Three years of library experience.</li><li>
Equivalent technical training, education, and/or experience may be substituted.</li></ul> 


OTHER REQUIREMENTS 

<ul><li>
Washington driver&rsquo;s license.</li><li>
Bilingual (English/Spanish) preferred</li></ul>
REQUIRED JOB COMPETENCIES 

<ul><li>
Library Knowledge: Understanding of basic library work principles, including the Dewey Decimal System and reference resources.</li><li>
Technical Skills: Proficient in current office methods, equipment, and software, including word processing, spreadsheets, email systems, and web-based searching.</li><li>
Customer Service: Ability to provide excellent customer service with tact, courtesy, and confidentiality.</li><li>
Organizational Skills: Ability to prioritize tasks, manage workload efficiently, and remain on task despite interruptions.</li><li>
Interpersonal Skills: Strong relationship-building and communication skills for interacting with diverse staff, patrons, and external agencies.</li><li>
Technology Proficiency: Ability to operate relevant computer systems, including library management systems and office machines.</li><li>
Attendance and Dependability: Consistently attend work and perform duties reliably.</li></ul> 
<div></div>

These competencies highlight the knowledge, skills, and abilities required for the role, focusing on key areas essential for success in the position. 


Compensation and Benefits
<ul><li>
The pay for this position spans from $23.44 to 30.76 an hour, but most begin on Step 1 pending qualifications.</li><li>
Yakima Valley Libraries offers many benefits. Please visit our site for more information: https://www.yvl.org/about-us/employment-opportunities/benefits/</li></ul></div>

Collection Development Specialist

OPTRO

<div>Who We Are
Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights. 
 
At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte! 
The Accounting Department is looking for a Collections Specialist to join our Accounts Receivable team! As a Collections Specialist, you will undertake a variety of financial and non-financial tasks. Your main goal will be to help guarantee the company&rsquo;s cash revenues. You will be responsible for issuing paperwork for processing invoices, performing collection outreaches, and processing incoming payments.<ul><li>Must be located in PST.</li></ul> 

Key Responsibilities<ul><li>
Report to the AR Lead as a member of a dedicated AR Specialist team</li><li>
Complete vendor setup forms and perform vendor portal/PO process setup including verification calls and legal ticket submissions.</li><li>
Submit invoices through vendor portals.</li><li>
Distribute invoices utilizing Tesorio campaigns via the company&rsquo;s AR group email, and ensure all clients remain informed on their outstanding debts and deadlines</li><li>
Identify delinquent accounts, manage the dunning process, and perform outreach efforts to encourage the timely collection</li><li>
Action solutions to client invoicing or collections issues, communicating and escalating as appropriate</li><li>
Manage cash applications and review the status of accounts to identify inconsistencies</li><li>
Engage in sometimes difficult conversations while maintaining an always-professional and customer-first attitude</li><li>
Assist with accounting close, general operational activities, and ad hoc projects as needed</li></ul> 
Attributes for a Successful Candidate<ul><li>
Bachelors degree</li><li>
2+ years of experience in Accounts Receivable, operational accounting, or general bookkeeping</li><li>
Proven written and interpersonal skills that come with customer-facing experience</li><li>
Detail-oriented with high standards of accuracy</li><li>
Motivated team player with strong communication and time-management competencies</li><li>
Excellent knowledge of MS Office and GSuite tools</li><li>
Experience with NetSuite and Salesforce preferred</li></ul> 
Nice to Have<ul><li>
Bachelor&rsquo;s degree in Finance or Accounting</li><li>
Experience in the SaaS Industry and an understanding of key SaaS metrics such as ARR</li><li>
Familiarity with Maxio/SaaSOptics and Tesorio</li></ul>
Our Company Values<ul><li>
Customer obsession: It starts and ends here. Consistently ask yourself how what you&rsquo;re doing creates value for our customers. It&rsquo;s a mindset.</li><li>
Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes.</li><li>
Drive innovation: Create the future. Continuously improve what exists and invent what&rsquo;s next.</li><li>
Win, together: One team. No silos, no egos. Drive to be the best and support each other&rsquo;s success.</li><li>
Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.</li></ul> 
Perks*<ul><li>
Launch a career at one of the fastest-growing SaaS companies in North America!</li><li>
Live your best life (LYBL)! $200/mo for anything that enhances your life</li><li>
Comprehensive employee health coverage (all locations)</li><li>
401K with match (US) or pension with match (UK)</li><li>
Competitive compensation &amp; bonus program</li><li>
Flexible Vacation (US exempt &amp; CA) or 25 days (UK)</li><li>
Time off for your birthday &amp; volunteering</li><li>
Employee resource groups</li><li>
Opportunities for team and company-wide get-togethers!</li><li>perks may vary based on eligibility/location</li></ul>
Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. 
 
We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation. 
#LI-Remote
Compensation Range: $54.4K - $81.6K</div>

Collections Specialist (Hybrid)

First American

<div><h2 class="jobSectionHeader">Who We Are</h2>
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.<h2 class="jobSectionHeader">
What We Do</h2>
The Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts. You will conduct both inbound and outbound customer outreach, gather and analyze borrower information, negotiate payment arrangements, and ensure accounts remain compliant with investor, regulatory, and company requirements. This role requires strong judgment, problem solving skills, and the ability to navigate sensitive or difficult customer situations with professionalism. You will maintain detailed documentation, resolve escalated issues, and provide exceptional service while managing multiple priorities in a fast paced environment.
WHAT YOU'LL DO<ul><li>
Perform inbound and outbound collection calls across all stages of delinquency.</li><li>
Research, identify, and resolve issues contributing to customer delinquency.</li><li>
Maintain accurate and detailed records of all customer interactions and account activities.</li><li>
Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes.</li><li>
Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards.</li><li>
Analyze borrower financials to determine appropriate payment arrangements or retention options.</li></ul>
WHAT YOU'LL BRING
Required Education, Experience, Certification/Licensure<ul><li>
High School diploma or equivalent.</li><li>
Typically requires 1&ndash;3 years of mortgage service experience and high‑volume collections experience.</li><li>
Goal‑oriented with the ability to thrive in a fast‑paced environment.</li><li>
Strong verbal and written communication skills.</li><li>
Ability to manage multiple priorities with strong attention to detail.</li><li>
Call center experience preferred.</li></ul>
Knowledge, Skills, and Abilities (KSAs)<ul><li>
Knowledge of collections procedures and best practices.</li><li>
Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations.</li><li>
Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.</li><li>
Strong negotiation, active listening, and communication skills.</li><li>
Ability to analyze and interpret moderate to high‑complexity issues and make sound decisions.</li><li>
Strong problem‑solving, time‑management, and organizational skills.</li><li>
Ability to thrive in a fast‑paced, collaborative environment.</li><li>
Strong attention to detail with the ability to meet goals and deadlines.</li><li>
Ability to interact and communicate effectively with individuals at all levels of the organization.</li></ul>
Working hours are 11am-8p, EST with a rotating Saturday 9am-3pm EST.<h2 class="jobSectionHeader">
What We Offer</h2>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Collections Specialist (remote)

LAPFCU

<div>Los Angeles Police Federal Credit Union has proudly served law enforcement employees and their families since 1936. To enhance the quality of life for the law enforcement community by serving as a trusted partner, we provide rewarding financial solutions through exceptional service. 


Position Summary
We are seeking an experienced Collector II to join our Credit Union team. The ideal candidate will have 3-5 years of collection experience, specifically in areas of lending, repossession, bankruptcies, real estate loans, loss mitigation, and the collection of negative account shares. 


In this role, Collector II will be responsible for managing a portfolio of delinquent accounts while working to recover outstanding debts. This includes negotiating payment arrangements with our members, implementing collection strategies, negotiating repayment terms, and proposing possible loan restructurings, all while following the procedures of our department. 


The ideal candidate will play a key role in maintaining the financial health of the credit union by ensuring timely follow-ups and effective communication with our members and management. The applicant must be goal-oriented, able to work effectively in a team, and comfortable in a fast-paced environment. 


We are also seeking a candidate with the following: 

<ul>
<li>Compliant with all federal, state, and collection laws and regulations as well as company policies and procedures.</li>
<li>Maintain accurate records of all communication and actions taken in relation to debt collection efforts</li>
<li>Maintain monthly reports assigned by management.</li>
<li>Establish clear communication with members to determine reasons for delinquency and evaluate financial situations to negotiate terms of repayment.</li>
<li>Perform various administrative duties related to the collection process.</li></ul> 


This is a hybrid-based position with a minimum of 2 days in the Van Nuys office required, and supports all facets of the day-to-day operations and/or projects within the Collection department. 


What You&rsquo;ll Do
<ul>
<li>Manage a delinquency queue of up to 100 accounts</li>
<li>Recommend vehicles for repossession and/or assist with the assigning and sale of repossessed vehicles</li>
<li>Collect on delinquent real estate loans</li>
<li>Collect negative shares and balance a month-end recovery report</li>
<li>Complete daily call goals</li>
<li>Review member requests for hardship assistance/loss mitigation</li>
<li>Complete tasks assigned by management</li>
<li>Assist with department goals</li></ul> 


Minimum Qualifications

A minimum of 3 years of collection experience, specifically in lending collections

Previous experience in collections, customer service, or a related financial field may be preferred.

Experience in banking or credit unions is preferred 
Education and Certificates/Licenses

A minimum of a high school education or a GED 
Required Skills/Abilities

Excellent verbal and written communication skills

Excellent interpersonal, EQ, and customer service skills

Excellent organizational and attention to detail skills

Excellent time management skills with a proven ability to meet deadlines

Ability to function well in a fast-paced and changing environment

Proficient with Microsoft Office Suite or related software

A working understanding of Collection principles, practices, and procedures is preferred 


Physical Demands: These are the general physical demands that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


This position involves primarily non-manual labor. Reliable, predictable, on-time attendance is essential, particularly to ensure duties are fulfilled. The associate will spend most of the working time sitting, standing, or walking, including significant time using computers. Position requires repetitive hand movements, the daily ability to focus on several tasks at one time, analyze data and draw conclusions, quickly and accurately perform mathematical computations, analyze and explain complex information, communicate frequently with others in person, over the phone, via electronic communications, and in group presentations. The associate must be able to travel regularly among the branches supervised. The position may include occasional lifting of up to 15 lbs. 


At LAPFCU, we support diversity, and we are an equal opportunity workplace.</div>

Collections Specialist II

State of South Carolina

<div><div><div><h2 class="jobSectionHeader">Job Responsibilities</h2></div> 
<div> 
About Us
Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 8,000 new jobs and $9.12 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina&rsquo;s mountains and coast.
Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW! 
Job Description 
This position reports to the Collections Department within the Unemployment Insurance (UI) Division in Columbia. The UI Collections Specialist will be responsible for the recovery of debts owed to the agency by claimants and employers to ensure system integrity and viability in accordance with agency policies and procedures. In accordance with Federal/State laws and regulations, the incumbent will exercise judgement and initiative to carry out the agency's collection efforts on claimant and employer debts.
 
 
If you&rsquo;re ready to take on this challenge and help support South Carolina&rsquo;s workforce system, please apply. We look forward to hearing from you!</div> 

<div><h2 class="jobSectionHeader">Minimum and Additional Requirements</h2></div>
<div>Education and Experience 
A high school diploma and one (1) year experience in a call center, account documentation, or collections environment. 
Additional Requirements 
Must have working knowledge of Microsoft Office Products with emphasis on Microsoft Excel.</div> 
<div><h2 class="jobSectionHeader">Preferred Qualifications</h2></div>
<div>Excellent communications and the ability to negotiate successful outcomes with internal and external customers, must be customer-focused with a strong sense of ethics and integrity. Ability to remain calm in stressful situations and the ability to be persuasive, persistent, and firm when needed.</div> 
<div><h2 class="jobSectionHeader">Additional Comments</h2></div>
<div>Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.</div></div></div>

UI Collections Specialist-Columbia

RDSolutions

<div>Field Representative - Flexible Schedules For College Students - No Experience Needed
 Flexible schedules, you can work within the assigned window anytime the store is open! Need to study for a final? You can move your schedule around to fit your needs!
 Dress is casual!
 Benefits:
<ul><li>A comprehensive initial training program to ensure you fully understand the expectations of the position.
</li><li>Competitive productivity-based compensation that has a guaranteed minimum with unlimited upside as you increase your aptitude and proficiency in completing projects for the company.
</li><li>As a part-time team member, you are offered identity theft protection and 401k with match.
</li><li>Optimized, flexible work schedules that enable a healthy work-life balance.
</li><li>Paid drive time and mileage reimbursement.
</li><li>Opportunities for employee learning and development.
</li></ul>Come work for an essential business! We put an emphasis on A.R.T = A ccountability, R espect, T rust!
Requirements:
<ul><li>At least 18 years of age.
</li><li>High school diploma, or equivalent.
</li><li>Smartphone with ability to download company pricing app and collect work assignments.
</li><li>Valid driver's license, clean driving record, reliable transportation, and valid automobile insurance.
</li><li>Reliability to start and finish assignments on time with the detail needed to satisfy the project criteria.
</li><li>Ability to stand throughout the work shift and lift up to 40 pounds intermittently.
</li><li>Willingness to work in cold temperatures associated with grocery store refrigerator and freezer cases as some projects required collection of items in these store aisles.
</li></ul>Equal Employment Opportunity Statement: RDSolutions is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, sex, age, disability, marital status, or sexual orientation.</div>

Field Collection Specialist

Zayed University

<div>
 
 The Strategy Division is seeking an Institutional Research Specialist who will be responsible for implementing Institutional Research-related activities, including data collection, predictive modeling, dashboard development, and research analysis, to support data-driven planning, performance monitoring, and continuous improvement, in line with the institutional strategic objectives and data governance and analytics leading practices.
 
 
 
 
 
 
 The Responsibilities
 
 
 <ul>
 <li>
 Implement institutional data collection, governance, and management frameworks in line with the approved standards.
 </li>
 <li>
 Analyse and validate complex data and prepare professional analytics reports to support data-driven decision-making across the University in line with set policies and procedures.
 </li>
 <li>
 Develop predictive data models and forecasting tools in line with the strategic and operational planning objectives.
 </li>
 <li>
 Prepare and deliver comprehensive business intelligence outputs, in an accurate and timely manner.
 </li>
 <li>
 Conduct institutional research studies, market trend analysis, and benchmarking activities in accordance with leading practices and research methodologies.
 </li>
 <li>
 Develop interactive dashboards in line with the performance tracking and data visualisation requirements.
 </li>
 <li>
 Design, administer, and analyse surveys and assessments in an accurate and timely manner.
 </li>
 <li>
 Assist in analysing research findings and provide actionable recommendations to support strategic planning and continuous improvement initiatives to the Senior Specialist.
 </li>
 <li>
 Assist in the development of standardised data reporting protocols, under senior specialist supervision.
 </li>
 <li>
 Perform ad-hoc activities related to the job duties, as required by the direct supervisor.
 </li>
 </ul>
 
 
 
 
 
 The Qualifications
 
 
 <ul>
 <li>
 Master's degree with a minimum of 2 years of experience and at least 1 year in a supervisory position; or a Bachelor's Degree with a minimum of 4 years of experience and at least 2 years in a supervisory position.
 </li>
 <li>
 Certification in a relevant field is preferred.
 </li>
 </ul>
 
 
 
 
 
 The Benefits
 
 
 
 The University&rsquo;s benefits package is highly attractive, with competitive salaries free of tax in the U.A.E., Cash housing, annual vacation airline tickets for the employee and immediate family, educational subsidies for children and healthcare is provided to the employee and sponsored family members.
 
 
 
 
 
 
 While we appreciate all applications, you will be contacted only if you are selected for an interview.
 
 
 
 
 
 
 
 For any inquires or issues please contact Recruitment@zu.ac.ae
 
 
</div>

Institutional Research Specialist

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