collection team lead

Envision Employment Solutions

Envision Employment Solutions is currently looking for a Collections Team Lead for one of our partners, a global leader in consulting, digital transformation, technology, and engineering services.
 
Job Summary: 
The Collections Team Lead is responsible for managing and overseeing the collections team to ensure timely and effective collection of outstanding debts. This role involves leading a team of collectors, setting performance goals, monitoring team progress, and optimizing collection strategies to maximize recoveries.
 
Responsibilities: 
<ul>
<li>Manage and oversee a team of collections representatives, providing guidance, coaching, and performance feedback.</li>
<li>Set team and individual collections targets and monitor progress towards goals.</li>
<li>Develop and implement effective collections strategies and processes to improve recovery rates.</li>
<li>Analyze collections data and metrics to identify areas for improvement and optimization.</li>
<li>Collaborate with other departments, such as accounting and sales, to coordinate collection efforts.</li>
<li>Ensure compliance with all relevant laws, regulations, and company policies related to collections.</li>
<li>Train and develop team members to enhance their collection skills and knowledge.</li>
<li>Escalate complex or high-value cases to senior management as needed.</li>
<li>Prepare collections reports and presentations for management.</li>
</ul>
Requirements: 
<ul>
<li>Bachelor's degree in finance, business, or a related field.</li>
<li>Minimum 6 years of experience in a collections or credit management role, with at least 2 years of team leadership experience.</li>
<li>Fluency in English is a must.</li>
<li>Strong verbal and written communication skills, with the ability to effectively interact with customers and internal stakeholders.</li>
<li>Demonstrated problem-solving and negotiation skills.</li>
<li>Proficient in data analysis and reporting, with the ability to interpret and leverage collections data.</li>
<li>Knowledge of relevant laws, regulations, and best practices in the collections industry.</li>
<li>Excellent organizational and time management skills.</li>
<li>Strong leadership and team-building abilities.</li>
<li>Certification in collections or credit management.</li>
</ul>
Benefits: 
<ul>
<li>Competitive Salary based on experience</li>
<li>Social and medical insurance</li>
<li>Learning, development and career progression</li>
</ul>

Collections Team Lead

Defined Fitness Inc

The Greet Team lead Position is a crucial part to our business as it bridges a gap from our hourly employees to our leadership team and is expected to demonstrate the highest level of performance and excellence in the Greet Department. The ideal Greet Team Lead is someone who exemplifies all four of our CORE values DRIVE, DELIGHT, DETAIL and DEVELOP. The Greet Team Lead will partner with all leadership managers, at their respective facility, to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention. Additionally, the Greet Team Lead will lead by example in driving production, instilling a positive culture and ensuring that our facilities are properly being maintained every day.
 
Essential Functions & Responsibilities: 
 Ensure members receive friendly greeting/check in and prompt attention to needs
 
 Monitor check-ins to identify delinquent accounts and notify Greet Team Manager
 
 Promptly answer phones in a courteous and professional manner while utilizing proper phone greeting techniques
 
 Address incoming call requests and/or take detailed message ensuring incoming callers name is noted for personnel receiving the message.
 
 Ensure registration of all Telephone Inquiries into script pad as well as the Master Production Tracker.
 
 Transfer all incoming calls for personal training to appropriate Fitness Consultant
 
 Audit of Telephone Inquiries to ensure that prospective appointment was correctly booked.
 
 Engage members with Defined Fitness Products and Offers such as personal training & group exercise classes content.
 
 Maintain relationships with members by utilizing their names to help serve as a resource in any questions or concerns they may have and appropriately directing them to applicable resource.
 
 Provide a clean, friendly and well maintained club to members and guests and help familiarize new & existing members with their home club.
 
 Responsible for providing prospective members with tours of the facility and be able to describe the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals.
 
 Correct registration of guests into membership platform
 
 Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
 
 Effectively, professionally and accurately sign up prospective members using Company sales techniques and protocols
 
 Adheres to specific Membership Agreement Procedure when enrolling members and guests.
 
 On-boards new members successfully and assist with all member retention activeness in order to drive club profitability
 
 Consistently achieves or exceeds personal and team sales goals
 
 Generate Leads & new business internally through member promotions, referrals, dissemination of guest passes and contacting leads generated via phone.
 
 Consistently achieve or exceed personal productivity goal.
 
 Communication of special events to members and guests
 
 Assisting in collection & tracking of members payments through the A/R Report
 
Daily KPI Requirements: 
 Number of Calls Made: 45 in Total
 
 Number of Appointments Booked: 5 in total
 
 Number of Showcases completed: 4 in total
 
 Number of New Member Units Acquired: 3 in total
 
 Number of 3 Packs Acquired 1 in total
 
 Number of Referrals Received: 2 to 1 Ratio
 
Success Factors: 
 Focus on the Prospective Members Needs/Fitness Goals and Member Showcasing
 
 People Management and Team Empowerment
 
 Financial Management of existing/past members transactions accounts
 
 Hospitality and Quality Management
 
 Problem solving and Analysis Skills
 
 Honesty & Integrity
 
 Detail Knowledge of membership agreements
 
 Understanding of current and grand fathered membership types.
 
 Thorough understanding of ABC member accounts
 
 Ability to process complex membership transactions (Refunds, write-offs, etc.)
 
Performance Standards: 
 The Member Experience: (Direct Impact and Satisfaction)
 
i. Initial Assessments: 
1. Includes a Hospitality/Quality Test
 
2. Includes TI Test
 
3. Includes Showcase Test
 
ii. Ongoing Assessments or Evaluations: 
1. Reporting of any Complaints against a Greet Team Lead
 
 Financial
 
i. Initial Assessments: 
1. Transactions Listing Test
 
2. Refund Process Test
 
3. Current Closing Percentage Audit (Current Numbers before in Greet Lead Position)
 
4. 3 Pack Percentage Audit (Current Numbers before in Greet Lead Position)
 
ii. Ongoing: 
1. Audits of Billing Errors: 
 Business Process: 
i. Initial: 
1. GYM Sales Test
 
2. ABC Test
 
3. Citrix/Email Test
 
4. CORE Test
 
5. Team Clean Test
 
6. Sourcing Test
 
ii. Ongoing: 
1. Gym Sales Audit
 
2. ABC membership onboard/managing Audit
 
3. Accurate and Timely Response Email Audit
 
4. Utilization and Features Audit
 
5. Inspections Audit
 
 Learning & Growth: 
i. Initial”
 
1. Onboarding New Greet Team members Test
 
2. Developmental Test: (SMART GOALS/Assisting with Development Plans)
 
ii. On-Going: 
1. Holding monthly trainings
 
Job Requirements: 
 Responsible for Opening/Closing Facility
 
 Ensure proper opening and closing procedures are followed, outlines in training manual
 
 Responsible for POS Balancing at Opening/Closing of Facility
 
 Log all Maintenance concerns that are reported to the front desk
 
 Reporting of safety concerns to appropriate department head or GM
 
 Responsible for reporting Incident Reports to General Manager
 
 Adheres to Greet Team Lead Schedule and follow correct attendance policies
 
 Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Manager to include duties involving Detailing/Organizing the facility.
 
 Assist with Detailing duties as needed such as Team Cleans or Detail Inspections of Locker Rooms.
 
Qualifications: 
 One year of Defined Fitness Greet Experience, Preferred
 
 Ability to use sound business judgment and have strong analytical aptitude
 
 Ability to effectively communicate with constituents
 
 Effective listening skills
 
 Ability to effectively delegate and follow up on delegation tasks
 
 Effective planning and organization skills
 
 Demonstrates willingness and openness for self-development
 
 Ability to identify and use resources to improve overall operations
 
 Strong leadership qualities coupled with excellent motivational, communication and team-building skills
 
 College Degree, Preferred
 
 Current CPR Certification, Required
 
 Advanced cash handling experience
 
Physical Requirements: 
 Must be able to stand for up to 8 hours at a time
 
 Must be able to properly life and carry approximately 25 pounds
 
 Must be able to perform the following tasks: walking, squatting, bending, stooping, standing, listening, speaking, reading and writing

Greet Team Lead

TCP Software

<div>To be successful in this role your native personality will have a natural passion for problem solving, making decisions based on facts and a desire to lead and shape the careers of those who report into you. Technically you would be strong in understanding of the intricacies of US and Canada invoicing rules and requirements. Sales tax knowledge of the US is a must have and knowledge of VAT and withholding tax is a plus.
You would play an enormously important supportive role to the Accounts Receivable and Billing Manager to help manage day to day operations while continually improving these day-to-day processes with system improvement implementations, new process rollout ownership which involves creating training material and performing team training, and continual evaluation and refinement of our controls to ensure all are scalable as we as a corporation continue to bring in acquired companies to our portfolio.
 As Collections Team lead, you will:
<ul><li>Supervise team of eight collectors &ndash; train, develop, coach and mentor each individual to maximize skills and efficiency.
</li><li>Work with Manager to establish metrics, track, document and publish progress toward team and individual goals.
</li><li>Run AR Aging reports for Account Reviews with each team member, taking appropriate actions including escalations as necessary.
</li><li>Continuous Process Improvement and documentation of all processes
</li><li>Work with internal Customer Success and AR teams on timely submission and completion of appropriate Revenue Adjustments to customer accounts.
</li><li>Manage team&rsquo;s PTO and time sheets.
</li><li>Work closely with 3rd party Collection Agencies to improve effectiveness and recoveries.
</li><li>Exhibit flexibility and willingness to take on new responsibilities and assignments as needed.
</li><li>Provide excellent customer service to internal and external stakeholders.
</li><li>Assist in various ad-hoc projects such as system upgrades and integration of business acquisitions.
</li></ul>You are a strong fit for this role if you have:
<ul><li>Bachelor&rsquo;s degree (BA/BS) is required; concentration in Accounting, Finance, Management or related field is preferred.
</li><li>Relevant experience in a complex accounting environment and supervisory experience preferred.
</li><li>Experience working in accounts receivable for a multi-entity corporation with US based and international subsidiaries.
</li><li>Strong Microsoft Office skills and experience.
</li><li>Outstanding verbal and written communication skills and the ability to work with all levels within an organization.
</li><li>Ability to thrive in a fast-paced environment and have the ability to work under pressure while maintaining an emphasis on attention to detail, quality, and positivity.
</li><li>Strong organizational skills with the ability to multi-task.
</li><li>Self-motivation and desire to continually improve efficiency, accuracy, and timeliness of processes.
</li><li>Willingness to establish and maintain effective working relationships.
</li><li>Proficient in Zuora or another advanced AR Billing System, Salesforce, Avalara and experience with NetSuite or similar ERP.
</li></ul>Benefits:
<ul><li>Competitive salary
</li><li>PTO and Sick leaves
</li><li>In-Patient Health insurance
</li><li>Provident fund and EOBI
</li><li>The work/life set up you need to be successful.
</li><li>A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results.
</li><li>The chance to make a genuine impact on the company&rsquo;s growth.
</li><li>Plenty of challenging work and the opportunity to stretch yourself.
</li><li>The opportunity to work with amazing talent in a fast-growing company that really values their team</li></ul></div>

Collections Team Lead Lahore, Punjab, Pakistan

Soar Software Development Company

<div>About Us:
Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.
Soar is looking to hire an Accounting Lead to join our team.
 Key Responsibilities<ul>
<li>
Prepare and oversee all aspects of daily accounting operations across EMMA and APAC regions, ensuring accurate and timely recording of financial transactions&mdash;including general ledger entries, vendor invoices, and employee reimbursements</li>
<li>Assist the Accounting and FP&amp;A Director in executing annual budgeting and quarterly forecasting processes, including vertical analysis and horizontal trend evaluation.</li>
<li>Manage accounts payable and fixed asset accounting, maintaining compliance with internal policies and procedures</li>
<li>Reconcile bank statements with internal records, investigate discrepancies, and uphold financial data integrity</li>
<li>Maintain and update general ledger accounts, ensuring completeness and accuracy of all financial postings</li>
<li>Lead month-end, quarter-end, and year-end closing processes, including accrual preparation and payable validation</li>
<li>Prepare comprehensive financial statements in accordance with IFRS/EAS standards, including SFRS(I) for Singapore operations</li>
<li>Monitor and enforce compliance with IFRS/EAS/SFRS(I) and internal control policies across EMMA and APAC regions</li>
<li>Ensure timely and accurate submission of tax filings, including WHT, VAT, and CIT, across multiple jurisdictions</li>
<li>Collaborate with cross-functional teams to support ERP system implementation and data migration initiatives</li>
<li>Identify opportunities for automation and implement solutions to streamline accounting workflows and reporting</li>
<li>Independently manage accounting tasks during the initial phase, with the expectation to supervise junior team members once the team is established.</li>
</ul>
 Qualifications &amp; Skills<ul>
<li>
Professional Certification: CPA, CMA, ACCA, or equivalent recognized credential (mandatory)</li>
<li>Experience: 4.5&ndash;7 years of progressive experience in accounting and finance, preferably within the fintech sector; prior experience at a Big Four accounting firm is highly valued</li>
<li>ERP Expertise: Advanced proficiency in Microsoft Dynamics NAV, Oracle, or SAP, including system configuration and data migration</li>
<li>Analytical Tools: Strong command of Power BI, Alteryx, and advanced Excel for financial automation and reporting</li>
<li>Language Skills: Native Arabic speaker with full professional proficiency in English</li>
<li>Leadership: Proven ability to lead and mentor junior team members, with a focus on quality control and professional development</li>
<li>Compliance &amp; Accuracy: Deep understanding of IFRS, EAS, and SFRS(I) standards and regional tax regulations, with a commitment to precision and integrity in financial reporting</li></ul></div>

Accounting Team Lead

Careerly Consulting

Position: Associate Team Lead (Sales) Location: Lucknow Job Type: Full-time (Work from Office) Compensation: &#8377;22,000 &ndash; &#8377;32,000 per month + IncentivesAbout the Role: We are seeking a motivated Associate Team Lead to support our business expansion by driving new client acquisition and leading a small team. The ideal candidate will have experience in B2B client engagement, business relationship management, and mentoring a sales or business development team.Responsibilities:<ul><li>Work in a fast-paced environment to onboard new clients and support revenue objectives.</li><li>Connect with potential partners via calls and meetings, maintaining consistent follow-ups.</li><li>Conduct online product or service demonstrations for prospective clients.</li><li>Maintain and strengthen long-term customer relationships.</li><li>Guide and train team members to achieve performance goals.</li><li>Support team hiring and onboarding as per company growth plans.</li><li>Track and review team progress regularly to ensure targets are met.</li></ul>Requirements:<ul><li>Minimum 2 years of B2B client acquisition or business development experience.</li><li>Preference for candidates from the education or training industry.</li><li>Strong leadership and communication abilities.</li><li>Prior experience as Business Development Manager, Associate Team Lead, or Senior Executive preferred.</li><li>Bachelor&rsquo;s degree required.</li><li>Proficiency in English (spoken and written).</li></ul>Benefits:<ul><li>Health Insurance</li><li>Career growth opportunities within a performance-driven culture</li></ul>Contact: +91-8726979908Job Type: Full-timePay: &#8377;22,000.00 - &#8377;32,000.00 per yearBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li></ul>Work Location: In person

Associate Team Lead

Forefront Dermatology

<div>Overview:
<div>
Come join our team! We have an immediate leadership need for a Team Lead (Clinic Supervisor) in our CLINIC dermatology clinic! If you are seeking an opportunity to partner and collaborate with clinic physician leadership to create a winning culture for staff, best-in-class clinic operations, and outstanding experiences for patients, then a career at Forefront may be the perfect fit for you!</div><div></div><div> 
Summary</div><div>
The Clinic Team Leader, under the supervision of the clinic physician(s), provider(s), and Regional Clinic Manager, provides daily on-site leadership and effective management of clinic operations. Ensures high levels of patient customer service, operational efficiency, physician, provider, and employee satisfaction.</div><div></div><div> 
Here are just a few things we offer:</div><div>
Access to health, dental, and vision insurance, Health Savings Account $500 matching contribution, eligible for PTO and Holiday pay, company paid life insurance and long term disability (full-time only), access to voluntary short term disability insurance (full-time only), access to additional life insurance eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer, Guardian401K with employer contribution profit sharing, employee discounts, and much more!</div> 
<div></div>
Responsibilities:
<div>
This position may be responsible for managing one primary and additional satellite clinics and will travel as needed to satellite clinics.</div><div></div><div> 
Essential Functions</div><ul><li>
Maximizes clinic and team efficiency, productivity and teamwork</li><li>
Manages clinic operations including budget and staffing</li><li>
Assists with employee recruitment, selection, and hiring</li><li>
Assists with managing staff performanceProvides regular updates to Regional Clinic Manager</li><li>
Ensures all phone messages, faxes, and interdepartmental mail are addressed immediately</li><li>
Responsible for attaining prior authorizations and maintaining a system to track from start to finishProvides and supervises new employee orientation</li><li>
Provides CLIA training (where applicable)Acts as a role model and subject matter expert for policies and procedures set in place by management</li><li>
Responsible for Clinical Assistant and Receptionist duties as needed.</li></ul><div></div><div><div><div><div> 
</div></div></div></div>
Qualifications:
<div>
Education</div><div> 
Minimum Post High-school education in a medical support field such as Medical Assistant, Licensed Practical Nurse, or Registered Nurse, is requiredMust hold current certification/licensure and must maintain certification/licensure throughout employment</div><div></div><div> 
Knowledge, Skills &amp; Abilities</div> 
<div></div><ul><li>
Two years of previous experience in Dermatology/Mohs surgery is preferredMust maintain CPR Certification.</li><li>
Must be able to travel as neededMust demonstrate leadership experience</li><li>
Proficiency with computers including Microsoft OfficeAbility to work effectively and cooperatively with staff, clients, and visitors</li><li>
Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team</li><li>
Ability to use time productively and contribute to high levels of company operational efficiency and effectivenessAbility to maintain confidentiality of information.</li></ul><div>
Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them.</div></div>

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