collection team lead

Awami Financial (Private) Limited

We are looking for an experienced Team Lead &ndash; Collection to manage and drive our recovery team. The Team Lead will be responsible for meeting recovery targets, coaching agents, ensuring compliance, and improving recovery strategies.Key Responsibilities:&middot; Supervise and lead the recovery team to achieve collection and recovery targets.&middot; Monitor team performance, provide coaching, and ensure adherence to company policies.&middot; Handle escalated recovery cases and negotiate with customers to ensure timely repayments.&middot; Prepare and share daily/weekly reports on recovery performance with management.&middot; Ensure compliance with legal and regulatory guidelines in all recovery activities.&middot; Motivate and train team members to improve productivity and customer handling skills.Requirements:&middot; Bachelor&rsquo;s degree.&middot; Minimun 1 year of experience in collections or recovery.&middot; Strong communication, negotiation, and leadership skills.&middot; Proficiency in MS Excel and reporting tools.Job Type: Full-timeWork Location: In person

Team Lead- Collection

Neil Debt Collection

Neil Debt Collection LLC :- UAE, Qatar, India, TunisiaBasic Salary Before Incentives: 2500 AED - 7000 AED (Depending on Value brought by Employee)Position Overview:We are seeking motivated and dynamic individuals to join our team as Debt Collection Team Lead/Executive/Trainee. This is an excellent opportunity for candidates with or without prior experience in collections, as comprehensive training will be provided.Key Responsibilities:<ul><li>Contact customers via phone, email, and other communication channels to follow up on overdue accounts.</li><li>Ability to converse in meetings with senior management</li><li>Skip tracing and locate clients when required.</li><li>Prepare regular reports on collection activities and strive to meet and exceed targets to qualify for performance-based bonuses. Our bonus structure rewards success progressively&mdash;achieving higher targets unlocks increasingly larger bonuses, motivating consistent growth and exceptional performance. Unlimited Payment Potential</li><li>Negotiate payment plans, settlements, and repayment terms while adhering to company policies.</li><li>Maintain accurate records of all communications, payments, and agreements.</li><li>Build positive relationships with customers to encourage timely payments and avoid future delinquencies.</li><li>Ability to work under pressure and meet deadlines.</li><li>Investigate and resolve discrepancies in accounts and escalate unresolved issues to the supervisor.</li><li>Monitor and update account status regularly in the system.</li></ul>What We Offer:<ul><li>Comprehensive training program to equip you with the skills and knowledge needed for success.</li><li>Travel to other countries to support International Operations</li><li>Competitive salary with performance-based incentives.</li><li>Opportunity for rapid career growth within the organization.</li><li>Supportive and inclusive work environment.</li></ul>Who We Are Looking For:<ul><li>Candidates with a positive attitude, strong work ethic, and eagerness to learn.</li><li>Individuals who can maintain professionalism and empathy while negotiating with clients.</li><li>Team players who are target-oriented and can thrive in a fast-paced environment.</li></ul>Qualifications:<ul><li>Experience: No prior experience required; fresh graduates and individuals with a passion for negotiation and analytics are encouraged to apply.</li><li>Proficiency in MS Office applications (Excel, Word) and Proficient in learning new computer applications</li></ul>Industry<ul><li>Banking</li></ul>Employment TypeFull-timeJob Type: Full-timePay: AED2,500.00 - AED7,000.00 per monthApplication Question(s):<ul><li>Do You Have Any Debt Collection/Collection Experience?</li><li>List all the languages with conversational-level proficiency:</li><li>Are you willing to work at Dubai?</li></ul>

Debt Collection Trainee/Officer/Team Lead

ALTEN

<div><div>We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life&mdash;from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group&mdash;57,000+ engineers in 30 countries&mdash;we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you'll collaborate on some of the world's toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.</div> 


The candidate will:
<ul>
<li>Lead a small-mid sized team of Data Collection Operators</li>
<li>Collect data on our specific robotic platforms via teleoperation with an Apple Vision Pro</li>
<li>Collect data in a motion capture setup, doing tasks with their own hands</li>
<li>Perform some simple annotations and quality control on the data they collect</li>
</ul>
The candidate should have:
<ul>
<li>Lead/Manager experience in a data related field</li>
<li>Experience running basic commands on a terminal</li>
<li>Great attention to detail</li>
<li>Generally good coordination skills/dexterity</li>
<li>General strength/health to collect data for a few hours in a row (breaks are encouraged, but it can still be tiring)</li>
<li>Good vision (doesn't need glasses) or can wear contacts (in order to operate the Apple Vision Pro)</li>
</ul>
Bonus points for:
<ul>
<li>Software familiarity</li>
<li>Experience operating robots</li>
<li>Experience with data collection or annotations</li>
</ul>
Salary Range: $65,000-80,000

The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.<div>
ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.</div></div>

Data Foreman

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 As a
 
 Team Lead &ndash; Collections
 
 , you will oversee the daily operations of the collections team, ensuring productivity, compliance, and timely resolution of cases. You will lead daily check-ins, monitor performance metrics, support new hires, resolve escalations, and provide coaching and feedback to team members. This role requires strong leadership, analytical ability, and process knowledge to drive collection effectiveness and continuous improvement.
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Daily Meetings
 
 
 
 <ul>
 <li>
 Conduct a 15-minute daily kickoff to review previous day&rsquo;s productivity, address issues, and share process updates.
 </li>
 <li>
 Ensure attendance of all team members.
 
 
 </li>
 </ul>
 
 Monitoring KPIs &amp; Team Performance
 
 
 
 <ul>
 <li>
 Monitor KPIs and productivity daily.
 </li>
 <li>
 Ensure chats/emails are replied to before 7 PM and pending cases are resolved.
 </li>
 <li>
 Maintain KPI &amp; SLA hygiene.
 </li>
 <li>
 Manage breaks, ensure proper account management, and conduct biweekly 1:1 feedback sessions.
 
 
 </li>
 </ul>
 
 Training &amp; Buddy Program
 
 
 
 <ul>
 <li>
 Support new hires through buddy program.
 </li>
 <li>
 Assign shadowing with top team players, provide mentoring, feedback, and update SOPs.
 
 
 </li>
 </ul>
 
 Escalation Handling
 
 
 
 <ul>
 <li>
 Resolve cross-departmental escalations with POCs.
 </li>
 <li>
 Define resolution paths for prolonged issues.
 
 
 </li>
 </ul>
 
 Portfolio Analysis &amp; Reporting
 
 
 
 <ul>
 <li>
 Monitor all queues (emails, cases, spreadsheets).
 </li>
 <li>
 Weekly analysis of individual portfolios; prioritize high-priority and aged cases.
 </li>
 <li>
 Use SFDC &amp; Zuora for reporting (Aging, Payment, Customized).
 
 
 </li>
 </ul>
 
 Adhoc Audits
 
 
 
 <ul>
 <li>
 Audit calls, cases, emails for accuracy, professionalism, and compliance.
 </li>
 <li>
 Track audits via G-sheet; address errors and send email feedback.
 
 
 </li>
 </ul>
 
 Resource Management
 
 
 
 <ul>
 <li>
 Assign backups during leave/attrition; distribute pending cases.
 </li>
 <li>
 Support low performers with coaching/PIP if needed.
 </li>
 <li>
 Align team processes, assign weekend shifts, ensure lead availability.
 
 
 </li>
 </ul>
 
 Team Meetings &amp; OT
 
 
 
 <ul>
 <li>
 Conduct monthly onsite team meetings &amp; coaching sessions.
 </li>
 <li>
 Allocate OT tasks/hours (manager-approved) and track records.
 
 
 </li>
 </ul>
 
 Communication &amp; Leadership
 
 
 
 <ul>
 <li>
 Maintain clear communication with team &amp; management.
 </li>
 <li>
 Ensure availability during office hours; escalate issues upward as needed.
 </li>
 <li>
 Guide team with expert knowledge of SOPs and processes.
 
 
 </li>
 </ul>
 
 Payment Failure Function
 
 
 
 <ul>
 <li>
 Expert knowledge of SOPs, unified processes, and case journeys.
 </li>
 <li>
 Analyze daily payment processing, operational cases, and rep stats.
 </li>
 <li>
 Review accounts to identify correct POCs.
 
 
 </li>
 </ul>
 
 System Knowledge &amp; Data Analysis
 
 
 
 <ul>
 <li>
 Enhance knowledge of SFDC, Zuora fields, invoicing &amp; reporting.
 </li>
 <li>
 Connect data points and improve cross-department understanding.
 
 
 </li>
 </ul>
 
 Professional Skills
 
 
 
 <ul>
 <li>
 Ownership of role and responsibilities.
 </li>
 <li>
 Soft-spoken, clear, courteous communication.
 </li>
 <li>
 Be focused, patient, positive, flexible, adaptive, and empathetic.
 </li>
 <li>
 Strong time management, fairness, and equality in team handling.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Minimum 4 years of experience in collections, with at least 2 years in a supervisory/lead role.
 </li>
 <li>
 Strong knowledge of collection practices, SOPs, and compliance.
 </li>
 <li>
 Excellent leadership &amp; team management skills.
 </li>
 <li>
 Exceptional communication &amp; interpersonal skills.
 </li>
 <li>
 Analytical mindset with strong data reporting skills.
 </li>
 <li>
 Ability to thrive in fast-paced environments with focus on results.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here .
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Lead, Collections

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>
About The Role: 

As a Team Lead &ndash; Collections, you will oversee the daily operations of the collections team, ensuring productivity, compliance, and timely resolution of cases. You will lead daily check-ins, monitor performance metrics, support new hires, resolve escalations, and provide coaching and feedback to team members. This role requires strong leadership, analytical ability, and process knowledge to drive collection effectiveness and continuous improvement.

What You&rsquo;ll Do: 

Daily Meetings
<ul>
<li>Conduct a 15-minute daily kickoff to review previous day&rsquo;s productivity, address issues, and share process updates.
</li>
<li>Ensure attendance of all team members.
</li>
</ul>Monitoring KPIs &amp; Team Performance
<ul>
<li>Monitor KPIs and productivity daily.
</li>
<li>Ensure chats/emails are replied to before 7 PM and pending cases are resolved.
</li>
<li>Maintain KPI &amp; SLA hygiene.
</li>
<li>Manage breaks, ensure proper account management, and conduct biweekly 1:1 feedback sessions.
</li>
</ul>Training &amp; Buddy Program
<ul>
<li>Support new hires through buddy program.
</li>
<li>Assign shadowing with top team players, provide mentoring, feedback, and update SOPs.
</li>
</ul>Escalation Handling
<ul>
<li>Resolve cross-departmental escalations with POCs.
</li>
<li>Define resolution paths for prolonged issues.
</li>
</ul>Portfolio Analysis &amp; Reporting
<ul>
<li>Monitor all queues (emails, cases, spreadsheets).
</li>
<li>Weekly analysis of individual portfolios; prioritize high-priority and aged cases.
</li>
<li>Use SFDC &amp; Zuora for reporting (Aging, Payment, Customized).
</li>
</ul>Adhoc Audits
<ul>
<li>Audit calls, cases, emails for accuracy, professionalism, and compliance.
</li>
<li>Track audits via G-sheet; address errors and send email feedback.
</li>
</ul>Resource Management
<ul>
<li>Assign backups during leave/attrition; distribute pending cases.
</li>
<li>Support low performers with coaching/PIP if needed.
</li>
<li>Align team processes, assign weekend shifts, ensure lead availability.
</li>
</ul>Team Meetings &amp; OT
<ul>
<li>Conduct monthly onsite team meetings &amp; coaching sessions.
</li>
<li>Allocate OT tasks/hours (manager-approved) and track records.
</li>
</ul>Communication &amp; Leadership
<ul>
<li>Maintain clear communication with team &amp; management.
</li>
<li>Ensure availability during office hours; escalate issues upward as needed.
</li>
<li>Guide team with expert knowledge of SOPs and processes.
</li>
</ul>Payment Failure Function
<ul>
<li>Expert knowledge of SOPs, unified processes, and case journeys.
</li>
<li>Analyze daily payment processing, operational cases, and rep stats.
</li>
<li>Review accounts to identify correct POCs.
</li>
</ul>System Knowledge &amp; Data Analysis
<ul>
<li>Enhance knowledge of SFDC, Zuora fields, invoicing &amp; reporting.
</li>
<li>Connect data points and improve cross-department understanding.
</li>
</ul>Professional Skills
<ul>
<li>Ownership of role and responsibilities.
</li>
<li>Soft-spoken, clear, courteous communication.
</li>
<li>Be focused, patient, positive, flexible, adaptive, and empathetic.
</li>
<li>Strong time management, fairness, and equality in team handling.
</li>
</ul>What We&rsquo;re Looking For: 
<ul>
<li>Minimum 4 years of experience in collections, with at least 2 years in a supervisory/lead role.
</li>
<li>Strong knowledge of collection practices, SOPs, and compliance.
</li>
<li>Excellent leadership &amp; team management skills.
</li>
<li>Exceptional communication &amp; interpersonal skills.
</li>
<li>Analytical mindset with strong data reporting skills.
</li>
<li>Ability to thrive in fast-paced environments with focus on results.</li></ul> 

</div><div>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote</div></div>

American Red Cross

<div><h1 class="jobSectionHeader">Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.</h1><h1 class="jobSectionHeader">
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?</h1><h1 class="jobSectionHeader">
Join us&mdash;Where your Career is a Force for Good!</h1>
Job Description:
Position supports our Fixed Site operations. We provide Paid Training!
Joining The American Red Cross is like nothing else &ndash; it&rsquo;s as much something you feel as something you do. You become a vital part of the world&rsquo;s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you&rsquo;ll have mentors who empower your growth along a purposeful career path. You align your life&rsquo;s work with an ongoing mission that&rsquo;s bigger than all of us. As you care for others, you&rsquo;re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
WHAT YOU NEED TO KNOW (Job Overview):
When you join our team as a Team Supervisor you will use your leadership, compassion and customer service skills to lead our blood collection team to going above and beyond ensuring that all donors have the best experience possible. Our Team Supervisors drive for results and serve others with a high level of respect for our staff and the donors we value.
The Red Cross offers paid phlebotomy training with the ability to grow your skills and career within the nation&rsquo;s top humanitarian organization. To learn more about the Blood Collection team and how we serve the community, watch this short video: rdcrss.org/lifesavingrole
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):<ul><li>
Supervise blood collection staff at our Donor Center, including training and performance</li><li>
Drive for results and to serve others with a high level of respect for customer service</li><li>
Take the time to personally connect with donors &ndash; listen to their stories and help them understand the value of their donation</li><li>
Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again</li></ul>
Standard Schedule (Pennsauken, New Jersey):<ul><li>
Work Week consist of a variable work schedule:</li><li>
To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays.</li><li>
Schedule is provided two to three weeks in advance</li></ul>
Pay Information:<ul><li>
Starting salary $72,182 yearly. Pay may increase depending on experience</li></ul>
WHAT YOU NEED TO SUCCEED (Minimum Qualifications):<ul><li>
Bachelor&rsquo;s degree OR a combination of education and work experience (four to eight years of work experience in a related field) is required</li><li>
Minimum two years of supervisory/leadership experience</li><li>
Customer service experience and effective verbal communication skills are required.</li><li>
Ability to work a variable schedule including early mornings, late nights, weekends, and holidays.</li><li>
A current, valid driver's license with a good driving record is required.</li><li>
Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required.</li><li>
Basic computer skills are required. Must be proficient with Microsoft office applications.</li></ul>
WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):<ul><li>
Prior apheresis or dialysis experience</li><li>
Prior leadership experience exceeding 2 years in a healthcare setting</li></ul> 
 
BENEFITS FOR YOU:
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:<ul><li>
Medical, Dental, and Vision plans</li><li>
Health Spending Accounts &amp; Flexible Spending Accounts</li><li>
PTO: Starting 15 days a year; based on type of job and tenure</li><li>
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays</li><li>
401K with up to 6% company match</li><li>
Paid Family Leave</li><li>
Employee Assistance</li><li>
Disability and Insurance: Short + Long Term</li><li>
Service Awards and recognition</li></ul><h2 class="jobSectionHeader">
Apply now! Joining our team will provide you with the opportunity to
</h2><h2 class="jobSectionHeader">make your career a force for good!</h2>
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. 
AmeriCorps, the federal agency that brings people together through service, and its partners &mdash; the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance &mdash; launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. 
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights</div>

Collections Team Supervisor

Quaid Technologies

We are seeking an experienced and motivated AR Team Lead with a strong background in US Medical Billing and Accounts Receivable management. The ideal candidate will lead a team of AR specialists, ensure timely claim follow-ups, manage denials, and improve collection performance to achieve company goals.Key Responsibilities:<ul><li>Lead and manage the AR team handling US healthcare claims.</li><li>Oversee daily AR operations, including insurance follow-ups, denial management, and payment posting.</li><li>Ensure timely follow-up on unpaid or underpaid claims to maximize revenue recovery.</li><li>Monitor claim aging reports and implement strategies to reduce AR days.</li><li>Coordinate with payers, insurance companies, and clients to resolve claim-related issues.</li><li>Identify and escalate trends in denials or payment delays to management.</li><li>Train, mentor, and evaluate AR team members to ensure high performance.</li><li>Maintain compliance with HIPAA regulations and company policies.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred) in Business, Finance, Healthcare Administration, or related field.</li><li>Minimum 2 years of experience in AR (Medical Billing / US Healthcare industry).</li><li>Strong knowledge of US healthcare revenue cycle management (RCM), insurance guidelines, and denial management.</li><li>Hands-on experience with medical billing software/EMR systems.</li><li>Strong leadership and team management skills.</li><li>Excellent written and verbal communication skills.</li><li>Ability to analyze reports and drive performance improvements.</li></ul>What We Offer:<ul><li>Competitive salary with performance incentives.</li><li>Health benefits and paid time off.</li><li>Professional growth opportunities in the healthcare RCM industry.</li><li>A collaborative and supportive work culture.</li></ul>Timings: 6pm - 3amJob Type: Full-timeWork Location: In person

AR-Team Lead

Search 10000+ Collection team lead jobs near you this October. New roles added regularly across leading industries. Apply today.

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