collection team lead

Awami Financial (Private) Limited

We are looking for an experienced Team Lead &ndash; Collection to manage and drive our recovery team. The Team Lead will be responsible for meeting recovery targets, coaching agents, ensuring compliance, and improving recovery strategies.Key Responsibilities:&middot; Supervise and lead the recovery team to achieve collection and recovery targets.&middot; Monitor team performance, provide coaching, and ensure adherence to company policies.&middot; Handle escalated recovery cases and negotiate with customers to ensure timely repayments.&middot; Prepare and share daily/weekly reports on recovery performance with management.&middot; Ensure compliance with legal and regulatory guidelines in all recovery activities.&middot; Motivate and train team members to improve productivity and customer handling skills.Requirements:&middot; Bachelor&rsquo;s degree.&middot; Minimun 1 year of experience in collections or recovery.&middot; Strong communication, negotiation, and leadership skills.&middot; Proficiency in MS Excel and reporting tools.Job Type: Full-timeWork Location: In person

Team Lead- Collection

Advance Consultant

Role - Collection Team ManagerMinimum Qualification : GraduateTotal Work Experience : 5-6 YearsJob Location : Chennai Company : HDB financial ServicesKey Skills/ JD :* To handle minimum of 3-5 team leaders with their team* To achieve collection targets of the respective portfolios assigned .* Co-ordinate with bank team with respect to day to day operations* Continuously monitoring tele calling teams performance suggest and implement strategies to enhance productivity .* Responsible for managing the attrition across assigned teams* Responsible for smooth flow of process relating to collections* Prepare and publish report on daily team performanceJob Type: Full-timePay: &#8377;300,000.00 - &#8377;500,000.00 per yearWork Location: In person

Team Manager- TeleCollection

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 As a
 
 Team Lead &ndash; Collections
 
 , you will oversee the daily operations of the collections team, ensuring productivity, compliance, and timely resolution of cases. You will lead daily check-ins, monitor performance metrics, support new hires, resolve escalations, and provide coaching and feedback to team members. This role requires strong leadership, analytical ability, and process knowledge to drive collection effectiveness and continuous improvement.
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Daily Meetings
 
 
 
 <ul>
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 Conduct a 15-minute daily kickoff to review previous day&rsquo;s productivity, address issues, and share process updates.
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 Ensure attendance of all team members.
 
 
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 Monitoring KPIs &amp; Team Performance
 
 
 
 <ul>
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 Monitor KPIs and productivity daily.
 </li>
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 Ensure chats/emails are replied to before 7 PM and pending cases are resolved.
 </li>
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 Maintain KPI &amp; SLA hygiene.
 </li>
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 Manage breaks, ensure proper account management, and conduct biweekly 1:1 feedback sessions.
 
 
 </li>
 </ul>
 
 Training &amp; Buddy Program
 
 
 
 <ul>
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 Support new hires through buddy program.
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 Assign shadowing with top team players, provide mentoring, feedback, and update SOPs.
 
 
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 </ul>
 
 Escalation Handling
 
 
 
 <ul>
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 Resolve cross-departmental escalations with POCs.
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 Define resolution paths for prolonged issues.
 
 
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 </ul>
 
 Portfolio Analysis &amp; Reporting
 
 
 
 <ul>
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 Monitor all queues (emails, cases, spreadsheets).
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 Weekly analysis of individual portfolios; prioritize high-priority and aged cases.
 </li>
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 Use SFDC &amp; Zuora for reporting (Aging, Payment, Customized).
 
 
 </li>
 </ul>
 
 Adhoc Audits
 
 
 
 <ul>
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 Audit calls, cases, emails for accuracy, professionalism, and compliance.
 </li>
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 Track audits via G-sheet; address errors and send email feedback.
 
 
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 </ul>
 
 Resource Management
 
 
 
 <ul>
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 Assign backups during leave/attrition; distribute pending cases.
 </li>
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 Support low performers with coaching/PIP if needed.
 </li>
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 Align team processes, assign weekend shifts, ensure lead availability.
 
 
 </li>
 </ul>
 
 Team Meetings &amp; OT
 
 
 
 <ul>
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 Conduct monthly onsite team meetings &amp; coaching sessions.
 </li>
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 Allocate OT tasks/hours (manager-approved) and track records.
 
 
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 </ul>
 
 Communication &amp; Leadership
 
 
 
 <ul>
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 Maintain clear communication with team &amp; management.
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 Ensure availability during office hours; escalate issues upward as needed.
 </li>
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 Guide team with expert knowledge of SOPs and processes.
 
 
 </li>
 </ul>
 
 Payment Failure Function
 
 
 
 <ul>
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 Expert knowledge of SOPs, unified processes, and case journeys.
 </li>
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 Analyze daily payment processing, operational cases, and rep stats.
 </li>
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 Review accounts to identify correct POCs.
 
 
 </li>
 </ul>
 
 System Knowledge &amp; Data Analysis
 
 
 
 <ul>
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 Enhance knowledge of SFDC, Zuora fields, invoicing &amp; reporting.
 </li>
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 Connect data points and improve cross-department understanding.
 
 
 </li>
 </ul>
 
 Professional Skills
 
 
 
 <ul>
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 Ownership of role and responsibilities.
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 Soft-spoken, clear, courteous communication.
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 Be focused, patient, positive, flexible, adaptive, and empathetic.
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 Strong time management, fairness, and equality in team handling.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
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 Minimum 4 years of experience in collections, with at least 2 years in a supervisory/lead role.
 </li>
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 Strong knowledge of collection practices, SOPs, and compliance.
 </li>
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 Excellent leadership &amp; team management skills.
 </li>
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 Exceptional communication &amp; interpersonal skills.
 </li>
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 Analytical mindset with strong data reporting skills.
 </li>
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 Ability to thrive in fast-paced environments with focus on results.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here .
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Lead, Collections

Univariety

Roles and Responsibilities:<ul><li>Lead and manage a voice process team focused on alumni data collection, outreach, and enrichment.</li><li>Monitor and drive team KPIs including productivity, accuracy, call quality, and turnaround time.</li><li>Conduct regular performance reviews, coaching, and feedback sessions to enhance efficiency and team motivation.</li><li>Manage daily dialer operations and CRM updates, ensuring all call logs and reports are accurate and up to date.</li><li>Create and maintain Excel-based dashboards and trackers (Pivot Tables, VLOOKUP, charts) for performance monitoring.</li><li>Conduct training sessions to strengthen communication skills, process adherence, and overall performance.</li><li>Collaborate closely with Client Success, Tech, and Operations teams for seamless project execution</li></ul>Minimum Qualifications / Requirements:<ul><li>Bachelors degree in Business, Management, or related field.</li><li>Minimum 2 years of experience in team handling within a voice or data operations process.</li><li>Strong expertise in MS Excel (Pivot Tables, VLOOKUP, dashboards).</li><li>Proven ability to manage performance metrics and motivate teams to achieve targets.</li><li>Excellent communication, analytical, and leadership skills.</li><li>Ability to work in a fast-paced, target-driven environment with attention to detail</li></ul>Job Types: Full-time, PermanentPay: &#8377;50,000.00 - &#8377;65,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Internet reimbursement</li><li>Life insurance</li></ul>Work Location: In person

Team Lead - Data Collection & Reporting

Worknextindia Private Limited

Job: Team Leader &ndash; (Collections Tele calling)Experience: 2-4 YearsCommitment: Off-RoleLocation: Indore Team - Collections &amp; RecoveryJob DescriptionWhat You Will Do:&#9642; Needs to manage in-house Tele calling team (25-30 headcount), No field collections&#9642; Ensuring assigned targets are achieved&#9642; Interact with High-Risk customers and get the account resolved.&#9642; Needs to coordinate with the Collections Manager and make sure the required process is followed or implemented&#9642; Should have knowledge of Dialer and current dialer tools.&#9642; Ensure that the entire tele calling team maintains the required intensity and consistency in Follow-ups.What You Will Need to Succeed:&#9642; 2 to 4years' work experience in managing an in-house tele calling collection process is required.&#9642; Experience in Banking / NBFC / Fintech preferred.&#9642; Knowledge of MIS/ Excel is required.&#9642; Excellent communication in English and Hindi.Job Types: Full-time, PermanentPay: &#8377;400,000.00 - &#8377;600,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Life insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

Collection Team Leader

Medtronic

<div>At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
<h1 class="jobSectionHeader">A Day in the Life
</h1>Medtronic is expanding their footprint for Diabetes Care with a center in Pune and as the Team Lead Collections, India, this role is responsible for the supporting staff training efforts, providing technical feedback on specific work items, system usage, and policies and procedures within Patient Financial Services.
 
 
The Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it.
 
 
Our portfolio of innovative solutions is designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease.
Responsibilities may include the following and other duties may be assigned:
As a Team Lead Collection, you will work in conjunction with Patient Financial Services Management team to identify unit priorities and realign staff and workflow as appropriate.
<ul><li>Executes on established department objectives and assignments which affect the immediate operation, but that also have full revenue cycle, and company-wide fiscal impact.
</li><li>Monitor all staff worklists and unit email inboxes to ensure turnaround time, aging, and dollar thresholds for all unit worklists are being maintained to achieve established targets.
</li><li>Maintain all team lead worklists at inflow, escalating issues as appropriate to supervisor.
</li><li>Work with management team to utilize various aging, reconciliation, credit, and worklist reports to realign staff priorities to achieve unit goals.
</li><li>Ensure availability to staff to provide support in resolving escalated payor inquiries, and patient complaints within required timeframes.
</li><li>Collaborating with unit Leadership and various departments within the revenue cycle to ensure the prompt resolution of escalations and customer disputes.
</li><li>Approving refunds and adjustments within a specified dollar threshold.
</li></ul>Required Knowledge and Experience:
<ul><li>Bachelor&rsquo;s degree in business or accounting major is preferred.
</li><li>8+ years of experience insurance verification in a healthcare setting or in billing and/or insurance collections.
</li><li>Experience leading a team or project and working as a subject matter expert. Demonstrated ability to prioritize work, handling daily and multiple tasks to completion within the time allotted.
</li><li>Experience with various insurance plans offered by both government and commercial insurances (i.e., PPO, HMO, EPO, POS, Medicare, Medicaid, HRA&rsquo;s) and coordination of healthcare benefits, including requirements for referral, authorization, and pre-determination.
</li><li>Experience with medical billing and collections terminology &ndash; CPT, HCPCS and ICD-9 coding.
</li><li>Previous experience in receiving and making outbound calls to patients to explain insurance benefits related to health insurance, and/or discussing patient financial responsibilities.
</li></ul>Physical Job Requirements
 
 
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
<h1 class="jobSectionHeader">Benefits &amp; Compensation
</h1>Medtronic offers a competitive Salary and flexible Benefits Package
 
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. 
 
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
<h1 class="jobSectionHeader">About Medtronic
</h1>We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
 
Our Mission &mdash; to alleviate pain, restore health, and extend life &mdash; unites a global team of 95,000+ passionate people.
 
We are engineers at heart&mdash; putting ambitious ideas to work to generate real solutions for real people. From the R&amp;D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.</div>

Team Lead Collections

Evsye Easy Source Cleaning Service

Graduate with- 3-4 years of working experience in a facility management company. Must have proficiency in manpower deployment, skill fitment, and over all workforce management. Must be competent to lead a team. Must be a graduate degree holder in BBA/B.Com and a diploma in Facility Management Services in UAE.

Team Lead (Operation)

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