collection team lead

Kumon Math and Reading Center of Solana Beach

Job OverviewJoin our dynamic team as a Kumon Team Lead, where you will play a vital role in fostering a positive, structured learning environment. This part-time position offers an exciting opportunity to lead by example, inspire young learners, and collaborate with dedicated staff to deliver exceptional educational support. Your enthusiasm, strong communication skills, and passion for education will help create a nurturing space where children can thrive academically and develop lifelong independent study skills.Please note: This is not a temporary summer position. We are looking for dedicated team members who are committed to continuing with us into the Fall semester and beyond.Key Responsibilities<ul><li>Student Mentorship: Work directly with children (ranging from early childhood/preschool to older students) to help them advance their abilities in Math and English.</li><li>Classroom Management: Maintain a quiet, structured, and focused center environment conducive to independent learning.</li><li>Progress Tracking &amp; Grading: Accurately grade in-class and take-home assignments, and assist with basic center data processing.</li><li>Instructional Observation: Observe student habits, answer basic questions, and guide them to figure out solutions independently using Kumon examples.</li><li>Collaboration: Communicate effectively with the Center Director, staff, and parents regarding student progress, achievements, and areas for improvement.</li></ul>What We Are Looking For (Skills &amp; Qualifications)<ul><li>Academic Strength: Excellent reading, writing, and math skills are required.</li><li>Effective Communicator: Strong verbal and written skills to engage positively with students, parents, and team members.</li><li>Quick Learner: Ability to grasp the Kumon method quickly and adapt to a fast-paced environment.</li><li>Child-Centric Focus: A genuine love for working with children, including early childhood and preschool-aged learners.</li><li>Core Attributes: Patient, friendly, detail-oriented, reliable, and able to multi-task efficiently.</li><li>Prior experience in tutoring, childcare, or educational settings is a plus, but a passion for mentorship and growth is essential.</li></ul>Schedule &amp; Benefits<ul><li>Hours: Monday through Friday, 1:30 PM &ndash; 6:30 PM (In-person)</li><li>Benefits: 401(k) retirement plan and a flexible schedule within center hours.</li></ul>How to ApplyIf you are an energetic individual committed to building confidence in every child, we want to hear from you!To Apply:<ul><li>Reply directly to this posting with your resume and a brief summary of your qualifications.</li><li>Alternatively: email your resume to zimarsh@ikumon.com, text to (858)699-5367 for any questions.</li></ul>Pay: $21.00 - $25.00 per hourBenefits:<ul><li>401(k)</li></ul>Work Location: In person

Kumon Team Lead (Part-Time at Kumon Solana Beach/Kumon Carmel Valley-Torrey Hills)

PHPTRAVELS

Business Development Team Lead (Night Shift) &ndash; 7+ Years ExperienceWe are hiring an experienced Business Development Team Lead (Night Shift) to join our team at PHPTRAVELS.Position: Business Development Team Lead (Night Shift)Experience: 7+ Years RequiredShift: Night ShiftApply at: phptravels@phptravels.comJob Responsibilities:<ul><li>Lead and manage the Business Development (BD) night shift team</li><li>Develop and execute strategies to generate international business opportunities</li><li>Supervise lead generation, client acquisition, and conversion processes</li><li>Ensure team meets monthly and quarterly sales targets</li><li>Monitor performance and provide coaching to BD executives</li><li>Handle key clients and close high-value deals when required</li><li>Coordinate with Sales, Marketing, and Product teams for smooth operations</li><li>Maintain CRM reporting, pipeline tracking, and performance dashboards</li></ul>Requirements:<ul><li>Minimum 5+ years of experience in Business Development / Sales</li><li>Proven experience in team leadership or supervisory role</li><li>Strong communication, negotiation, and leadership skills</li><li>Experience in SaaS / IT / Travel industry preferred</li><li>Ability to work in night shift environment</li><li>Strong target achievement and decision-making ability</li></ul>Why Join PHPTRAVELS?Be part of a fast-growing global SaaS company where leadership, performance, and growth are highly valued. Lead a dynamic BD team and contribute directly to international business expansion.Pay: Rs20,000.00 - Rs300,000.00 per hourWork Location: In person

Business Development Team Lead (Night Shift)

Reserv

<div>About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can&rsquo;t wait to meet you. 
About the role
As a Team Lead at Reserv, you're not just managing from the sidelines&mdash;you're in the game. You'll support a Claims Manager or Claims Director while leading the New York Labor Law and Commercial General Liability adjusting team. But here's the best part: you stay hands-on. When your team needs you, you jump in and handle claims right alongside them.
This is where your experience makes a real impact. You'll leverage cutting-edge technology and analytics to drive efficiencies, elevate performance, and reimagine what's possible in claims. You're a critical player for the team, the customers, and the client&mdash;balancing strategic leadership with rolling up your sleeves when volume demands it.
Love fast-paced environments? Thrive on variety? Want to lead by example? If you believe great leadership means being in the trenches with your team, solving problems in real-time, and driving results that matter&mdash;this role was built for you.
This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. 
Who you are<ul><li>
Highly motivated, growth-oriented, impactful and influential</li><li>
You're a claims professional with a track record of success in commercial claims&mdash;Premises, Construction, New York Labor Law, or other complex General Liability</li><li>
Strong leader who motivates, supports, and teaches teams to excel (through formal management or peer/project leadership)</li><li>
You're tech-oriented and excited about building a tech-driven claims organization with proven results leveraging technology and analytics</li><li>
Passionate about your team, the customer, and their experience</li><li>
You're empathetic and patient with everyone you interact with</li><li>
Driven by a sense of urgency (without working around the clock)</li><li>
Creative problem solver who challenges assumptions and leverages technology and team talents to address problems</li><li>
You're curious - you want the whole story so you can make smart decisions early and be decisive when it counts</li><li>
You can dive deep into details while staying focused on the big picture</li><li>
Anti-status quo - you don't just wish things were different, you act on it</li><li>
Comfortable with phone communications and understand why they matter throughout the claims process</li><li>
You have a sense of humor (claims are hard enough as it is!)</li></ul>
What you'll do<ul><li>
Flexibility - you will need to be able to switch from claims handling to coaching and feedback</li><li>
Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment&rsquo;s notice</li><li>
Responsible for having direct reports</li><li>
Serve as backup/leader when the Manager is out of office</li><li>
Responsible for initial onboarding tasks / access and new hire cultural immersion</li><li>
SME for first-line questions, escalations, roundtable discussions</li><li>
Be consistently dependable in achieving or exceeding goals and overcoming obstacles</li><li>
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery</li><li>
Align team with client and customer expectations of the claims process</li><li>
Serve as a resource for escalated claims</li><li>
Handle a small caseload when necessary</li><li>
Foster a positive work environment, promote teamwork, and encourage professional growth and development</li><li>
Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team</li><li>
Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation</li><li>
Increased reserve and payment authority with the ability to assist with moderate reviews</li><li>
Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees</li><li>
Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset</li></ul>
Qualifications<ul><li>
7+ years of insurance claims experience in high exposure commercial general liability claims</li><li>
Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license</li><li>
2+ years of leadership experience with a preference for experience managing in a remote environment</li><li>
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes</li><li>
Demonstrated commitment to quality, accuracy, and attention to detail</li><li>
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information the experience and attributes of the ideal candidate</li></ul>
Benefits<ul><li>
Generous health-insurance package with nationwide coverage, vision, &amp; dental</li><li>
401(k) retirement plan with employer matching</li><li>
Competitive PTO policy &ndash; we want our employees fresh, healthy, happy, and energized!</li><li>
Generous family leave policy after 8 months of continuous work</li><li>
Work from anywhere to facilitate your work life balance</li><li>
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!</li></ul> 
Additionally, we will<ul><li>
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role</li><li>
Work toward reducing and eliminating all the administrative work from an adjuster role</li><li>
Foster a culture of empathy, transparency, and empowerment in a remote-first environment</li></ul> 
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!</div>

Claims Team Lead, General Liability

Sigma Digital Solutions

Content Team LeadJob OverviewWe are seeking a Senior Content Team Lead to oversee content production, quality assurance, and writer performance. The ideal candidate will combine strong SEO content expertise with leadership capabilities to ensure all published content is search-intent aligned, high quality, and performance-driven.This role is responsible for managing content workflows, auditing content quality, mentoring writers, and collaborating with SEO strategists to support business and campaign objectives.Key Responsibilities<ul><li>Lead and manage a team of content writers, ensuring timely delivery and quality standards.</li><li>Create and refine detailed content briefs, including search intent, structure, tone, and content requirements.</li><li>Review, edit, and approve content before publication.</li><li>Conduct comprehensive content audits to ensure clarity, accuracy, engagement, and SEO effectiveness.</li><li>Identify and eliminate content gaps, fluff, and low-value AI-generated content.</li><li>Collaborate with SEO strategists to develop SERP-driven content plans and topic clusters.</li><li>Analyze search results and competitor content to identify opportunities and improve content performance.</li><li>Monitor content KPIs, rankings, engagement metrics, and organic growth trends.</li><li>Recommend content updates, refreshes, and expansion opportunities based on performance data.</li><li>Maintain brand voice consistency across all content assets.</li><li>Coordinate with internal stakeholders to ensure smooth content production workflows.</li><li>Provide coaching, feedback, and performance guidance to content writers.</li></ul>Required Technical Skills<ul><li>Excellent English writing and editing skills</li><li>SEO Content Strategy</li><li>Search Intent Mapping</li><li>Topic Clustering</li><li>Content Structuring</li><li>On-Page SEO Optimization</li><li>E-E-A-T Implementation</li><li>Editorial Auditing</li><li>SERP Analysis</li><li>Content Performance Analysis</li><li>AI-Assisted Content Workflows</li></ul>Required Soft Skills<ul><li>Leadership and Team Management</li><li>Strategic Thinking</li><li>Editorial Judgment</li><li>Strong Communication Skills</li><li>Attention to Detail</li><li>Accountability</li><li>Decision-Making</li><li>Time Management</li><li>Team Coordination</li><li>Constructive Feedback Delivery</li></ul>Qualifications<ul><li>4+ years of experience in content writing, content management, or SEO content marketing.</li><li>At least 1-2 years of experience leading or mentoring content teams.</li><li>Strong understanding of SEO best practices and content performance metrics.</li><li>Experience working with content management systems and AI-assisted writing tools.</li><li>Ability to manage multiple projects and deadlines in a fast-paced environment.</li></ul>Work Arrangement<ul><li>This is a full-time, on-site position.</li><li>Candidates must be available to work from the office during standard business hours.</li><li>Applicants seeking freelance, part-time, hybrid, or fully remote opportunities are encouraged not to apply.</li><li>Consistent office attendance and active collaboration with the team are essential requirements of this role.</li></ul>Pay: Rs75,000.00 - Rs100,000.00 per monthWork Location: In person

Content Team Lead

Food Lion

<div>Category/Area of Expertise: Retail Operations 
Job Requisition: 507566 
Address: USA-NC-Winterville-4822 Old Tar Road
 
Store Code: Store 00779 Grocery (7215106)
 
 
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. 
 
PRIMARY PURPOSE 
 
Assist the Center Store (Grocery) Manager in providing quality customer service within the Center Store (Grocery) Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice. 
 
DUTIES AND RESPONSIBILITIES 
 
<ul><li>Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience</li><li>Courteous and helpful to other associates</li><li>Ensure the Center Store (Grocery) Associates maintain a clean, neat appearance</li><li>Assist the Center Store (Grocery) Manager as necessary to train, schedule, and maintain a qualified stock crew</li><li>Ensure achievement of productivity goals of the stock crew</li><li>Stock product in accordance with policies and guidelines</li><li>Place only saleable merchandise on the shelves</li><li>Maintain shelf allocations as indicated by the item tags</li><li>Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines</li><li>Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)</li><li>Maintain a complete understanding of and adherence to company guidelines, policies and standard practice</li><li>Understand and follow Food Safety and Workplace Safety guidelines and procedures</li><li>Observe and correct all unsafe conditions that could cause associate or customer accidents</li><li>Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty</li><li>Ensure compliance with local, state and federal regulations</li><li>Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code</li><li>Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses</li><li>Perform all other duties as assigned&quot;</li></ul> 

QUALIFICATIONS 
 
<ul><li>High school graduate or equivalent preferred</li><li>Excellent interpersonal, organizational, communication and customer service skills</li><li>Ability and willingness to learn multiple tasks and technical requirements of the job</li><li>Ability to use technical information to solve problems</li><li>Must meet minimum age requirements to perform specific job functions</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations&quot;</li></ul> 

PHYSICAL REQUIREMENTS 
 
<ul><li>Ability to use computers and other communication systems required to perform job functions</li><li>Perform repetitive hand and arm motions</li><li>Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion</li><li>Pull or push up to 75 lbs. on occasion</li><li>Ability to push or pull up to 2000 pounds using a pallet jack</li><li>Stand 100% of the time, frequently walking short distances</li><li>Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners</li><li>Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator</li><li>Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level</li><li>Meet established volume activity standards for the position</li><li>Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time</li><li>Have sufficient visual ability to check ID cards, checks, invoices and other written documents&quot;</li></ul> 
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.</div>

FT Center Store Lead

MYLO

<div>mylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions. Whether you&rsquo;re purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale across Egypt. Born out of B.TECH&mdash;Egypt&rsquo;s leading electronics and appliances retailer with over 27 years of experience in offering buy now, pay later solutions&mdash;mylo brings a legacy of trust and innovation to the fintech space. All mylo products are fully Sharia-compliant, ensuring ethical and inclusive financial practices.
We are looking for a highly experienced and results-driven Head of Collection to lead and optimize early-stage collections and customer communication operations. The role is responsible for driving collection performance, enhancing customer experience, managing internal and external call center teams, and ensuring operational compliance with company policies and regulatory requirements.
The ideal candidate should possess strong leadership capabilities, analytical skills, operational excellence, and deep experience in consumer finance collections and call center management.
Responsibilities 
Soft Collection Management<ul><li>
Lead and manage Soft Collection strategies for early delinquency buckets to maximize recovery while maintaining customer experience.</li><li>
Monitor daily collection performance, roll rates, cure rates, PTP achievement, and operational KPIs.</li><li>
Develop and implement segmentation strategies based on customer behavior, risk level, and portfolio performance.</li><li>
Ensure achievement of monthly collection targets and operational SLAs.</li><li>
Optimize collection channels including outbound calls, SMS, WhatsApp, IVR, digital collection tools, and field coordination.</li><li>
Monitor productivity and quality of collection agents and supervisors.</li><li>
Manage early risk indicators for risky cases</li></ul>
Call Center Operations<ul><li>
Manage day-to-day collection Call Center Operations including activities.</li><li>
Improve customer reachability, service quality, and operational efficiency.</li><li>
Ensure proper workforce management, scheduling, forecasting, and staffing optimization.</li><li>
Develop and monitor call quality standards and coaching programs.</li><li>
Handle escalations and critical customer complaints professionally.</li><li>
Improve operational processes and customer journey experience.</li><li>
Use the AI debt agent in daily operations.
</li></ul>Team Leadership &amp; Performance<ul><li>
Lead, coach, and develop supervisors, team leaders, and collection agents.</li><li>
Build a high-performance and accountability-driven culture.</li><li>
Conduct regular performance reviews and calibration sessions.</li><li>
Design incentive schemes and performance improvement initiatives.</li></ul>
Reporting &amp; Analytics<ul><li>
Prepare detailed MIS, dashboards, and management reports for senior leadership.</li><li>
Analyze portfolio trends, collection performance, and operational gaps.</li><li>
Provide actionable insights and strategic recommendations to improve recovery performance and operational efficiency.</li><li>
Monitor agency performance and vendor productivity if applicable.</li></ul>
Compliance &amp; Governance<ul><li>
Ensure full compliance with regulatory requirements, company policies, and customer treatment standards.</li><li>
Maintain proper audit controls and documentation.</li><li>
Ensure ethical collection practices and customer data confidentiality.</li></ul> 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in business administration, Finance, Commerce, Economics, or related field.</li><li>
MBA or relevant professional certification is a plus</li><li>
10 &ndash;12+ years of progressive experience in consumer finance, banking, fintech, or collections operations.</li><li>
Strong experience in Soft Collection management and delinquency portfolio handling.</li><li>
Proven experience managing large call center teams and collection operations.</li><li>
Strong understanding of collection KPIs, portfolio analysis, and operational metrics.</li><li>
Experience with dialer systems, CRM platforms, collection systems, and workforce management tools.</li><li>
Advanced Excel and reporting skills.</li><li>
Experience with Power BI, Metabase, or analytical dashboards is preferred.</li><li>
Strong people management and coaching skills.</li><li>
Excellent communication and stakeholder management abilities.</li><li>
Strategic thinking with strong execution capabilities.</li><li>
Problem-solving and decision-making skills under pressure.</li><li>
Strong negotiation and customer handling skills.</li></ul></div>

Head Of Collection

BAE Systems USA

<div>Job Description 
 
BAE Systems has an opportunity to support open source intelligence and requires a fully-cleared Lead Data Design Engineer available. This individual is responsible for the technical design and architecture of the project, leading the team in providing technical solutions to meet Customer requirements. In this capacity, he/she directs the integration of architectural best practices and ensures the development of technical documentation. The best candidate will have experience designing, developing, and documenting collection capabilities and services in the cloud. He/she will have the opportunity to utilize emerging AI/ML technologies to design and implement solutions that enhance security, agility, and effectiveness of open source collection capabilities. 
 
 
Required Education, Experience, &amp; Skills
 
<ul><li>Bachelors degree and 10+ years of overall relevant experience</li><li>
7+ years of architecture experience designing, developing and documenting collection capabilities and services in the cloud</li><li>
5+ years experience driving innovation and optimization in the design, development, and deployment of collection capabilities
</li>Ability to demonstrate knowledge of emerging technologies, (such as artificial intelligence, machine learning, and cloud computing), to architect and lead the implementation of collection solutions that enhance the security, agility, and effectiveness of collection capabilities. 
<li>
</li></ul> 
 
Preferred Education, Experience, &amp; Skills
 
<ul><li>7+ years of architecture experience designing, developing, and documenting OSE specific collection capabilities and services in the cloud</li><li>
Demonstrated knowledge of emerging technologies, such as artificial intelligence, machine learning, and cloud computing, to architect and lead the implementation of collection solutions that enhance the security, agility, and effectiveness of the OSE-specific collection mission.</li></ul> 

Pay Information 
Full-Time Salary Range: $149603 - $254317 
 
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
 
 
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. 
 
About BAE Systems Intelligence &amp; Security
 
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it&rsquo;s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts &ndash; defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team&mdash;making a big impact on a global scale. At BAE Systems, you&rsquo;ll find a rewarding career that truly makes a difference. 
 
Intelligence &amp; Security (I&amp;S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do&mdash;from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. 
 
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.</div>

Lead Data Design Engineer

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