collections agent

Northstar Location Services

ATTENTION COLLECTORS, A Leading 3rd Party Debt Collection Agency is in Florida and hiring at a rapid rate. You must reside in Florida and provide proof of residence to qualify. Are you a motivated individual looking for a rewarding career and live in Florida?We kindly ask that you submit your application directly through our platform, as this is an essential step in order to move forward with scheduling a Zoom interview. Once your application has been received, I will personally review it and be in touch with you regarding the next steps. www.thenorthstarcompanies.com/careersThe Northstar Companies is a debt collection agency with over 50 years of industry experience headquartered in Cheektowaga, NY with additional offices in Olean, NY and Fort Erie. At Northstar we have a long and established history of success in providing superior customer service and upholding client standards resulting in a positive customer experience while striving to make each day profitable for our clients, our company, and our employees.At Northstar, we believe that NO dollar collected is worth a complaint. Our strict adherence to all legal regulations and client expectations is what sets us apart in the collections industry.Our mission is to recruit and retain the most qualified employees and to promote a work environment that is fair, supportive, productive, as well as rewarding.We are hiring Full-time COLLECTION ASSOCIATES in Florida to join our growing family!Essential Functions of the Job:&middot; Engage in telephone contact with consumers&middot; Negotiate repayment terms in accordance with client and company specifications&middot; Complete and accurate account documentation&middot; Comply with federal/state regulations and company policies/procedures&middot; Adherence to work scheduleQualifications and Education Requirements:&middot; High School Diploma or GED&middot; Collection experience preferred but not requiredSkills&middot; Comprehensive and working knowledge of collections is preferred&middot; Excellent communication and negotiation skills&middot; Strong work ethic and commitment to succeed&middot; Computer basics, math skills and ability to use a calculator requiredPay Range$16.00 - $26.00 per hour with monthly bonus pay potentialOffice Hours:&middot; Monday through Friday 8am-10pm / Saturday 8am-12pm&middot; Flexible weekly scheduleCompany Benefits:<ul><li>Comprehensive Healthcare Coverage:</li><li>Medical (including free premium plan option)</li><li>Dental</li><li>Vision</li><li>Health Savings Account (HSA) option</li><li>$50,000 Northstar Paid Life Insurance</li><li>Voluntary Insurance Options</li><li>Earned Time Off/Sick Time</li><li>401(k) Plan with Northstar Match</li><li>Paid Holidays</li><li>Employee Assistance Program (EAP)</li></ul>Job Type: Full-timePay: $16.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li><li>Work from home</li></ul>Application Question(s):<ul><li>How many years have you been working for your current employer? If not currently employed, how many years did you work for your most recent employer?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Call Center: 2 years (Required)</li><li>Debt collections: 1 year (Required)</li></ul>Work Location: Remote

Collections Agent/Customer Service Representative

Radius Global Solutions LLC

<div><div><div><div><div>Summary
 
The Financial Care Agent is responsible for effectively negotiating the resolution of early stage past due accounts on behalf of clients while maintaining a high level of customer satisfaction, by providing a professional, positive, and empathetic experience to each consumer engagement, as well as adhering to all applicable company, client, and regulatory requirements.
 
 
Essential Functions
 
<ul><li>Meet or exceed productivity goals established by the Client and Company
</li><li>Efficiently manage customer accounts and file records according to Company and Client work standards:
</li></ul>o Efficiently handle and maintain customers&rsquo; accounts
 
o Accurately and thoroughly update and document account notes
 
o Use probing questions to assess the consumer&rsquo;s situation and assist with resolving issues according to client&rsquo;s work standards
 
o Negotiate for payment arrangements on delinquent accounts
 
o Quickly make knowledge-based decisions to resolve the related issues
 
<ul><li>Stay abreast of daily and weekly Operations news and information; acknowledge receipt and understanding of policy and procedure updates
</li><li>Complete all assignments as required or requested by Operations management
</li><li>Maintain knowledge, understanding, and compliance with all federal, state, and local laws and regulations within functional area and with Client policies and procedures
</li><li>Communicate professionally and appropriately with clients, consumers, co-workers, and management
</li><li>Meet required criteria for work schedules and adhere to attendance policies as outlined in the Employee Handbook and site policies and procedures
</li><li>Keep up-to-date knowledge, understanding, and compliance with governmental laws and regulations within functional area and with Company policies and procedures
</li><li>Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
</li><li>Adhere to all Company and customer confidentiality and security policies and procedures 
</li></ul> 
 
Non-Essential Functions
 
<ul><li>Perform other duties and special projects as assigned
</li></ul> 
Supervisory Responsibilities/Accountabilities
 
<ul><li>This position does not require Supervisory Responsibilities/Accountabilities
</li></ul> 
Requirements
 
<ul><li>High School Diploma or General Educational Development (GED) certificate
</li><li>Two or more years of applicable customer service or related experience
</li><li>Proficient computer skills, including utilization of computerized collections software programs. Experience with spreadsheets and automated systems
</li><li>Excellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills. Ability to listen, communicate (written and verbal). Close attention to detail
</li><li>Ability to work independently, self-starter, energetic, demonstrate good common sense, ethical and sound judgment
</li><li>Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures 
</li></ul> 
 
Physical Requirements
 
While performing the duties of this job, the employee is regularly required to talk, type, see, and hear while using a computer for periods of time. The employee frequently is required to multi-task (e.g., talk and type simultaneously). The typing aspect of the job requires the employee to reach with hands and arms; and use hands and fingers to handle/feel the keys. The job requires extensive use of keyboards and computers.
 
 
Working Conditions
 
Work is generally performed within an indoor office environment utilizing standard office equipment. Desk setting inbound call center/cubicle 
 
 
 
Position Type/Expected Hours of Work
 
Some flexibility in hours allowed but must be available during the department&rsquo;s scheduled hours and guidelines, which include at least one or two evening and/or weekend shifts. Full-time employees must maintain continuous full-time employment status. Because of the production-based nature of the job, employees must be able to adhere to their schedule and attendance policies.</div></div></div></div></div>

Financial Care Agent (PenFed)

Roto-Rooter Plumbing & Water Cleanup

<div>Overview:
<div>
Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.</div><div>
Collections: Nationally recognized service company seeks experienced collections representative to join our fast growing team. We are currently seeking a full-time, on-site, collections representative to work directly with the insurance industry and customer base to collect payment in full on outstanding invoices.</div> 
<div></div>
Responsibilities:
<div>
 Essential Skills &amp; Responsibilities:</div><ul><li>
Skilled with Microsoft Office (Word, Excel)</li><li>
Highly motivated, detail oriented, able to work independently</li><li>
Outstanding organizational, time management and follow up skills</li><li>
Self-starter who thrives in a fast paced environment</li><li>
Able to handle multiple projects at once</li><li>
Strong communication skills</li><li>
Bilingual a plus</li></ul>
Requirements:
<div>
The ideal candidate will have 3-5 years collections experience. The candidate we are seeking should be able to handle multiple tasks, communicate efficiently via phone, email, and letter with professionalism and detail, and have excellent organizational, time management and follow up skills.</div>
Benefits:
<div>
At Roto-Rooter we believe our greatest investment is in our employees. We prioritize the health and well-being of our team and their families. That&rsquo;s why we offer an extensive employee benefit package including:</div><ul><li>
Medical insurance with a Prescription Drug Card</li><li>
Accident and Critical Illness Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Paid Vacation</li><li>
Paid Training</li><li>
Life Insurance</li><li>
Matching 401K Retirement Savings Plan</li><li>
Tuition Reimbursement</li><li>
Profit Sharing</li></ul><div>
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.</div>
EEO Statement:
<div>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.</div>
Advertising Tags:
<div>
IND40</div><div>
#LI-LC1</div><div>
#LI-ONSITE</div></div>

Collections/Administrative Assistant

OneMain Financial

<div>At OneMain, Recovery Collectors work with existing customers to help them fulfill their financial commitments. They work directly with customers to set up repayments or settle account balances, offering suitable products or services to meet their needs. Additionally, they engage with customers who are nearing the end of their lease to facilitate either the purchase or return of the vehicle. Using skip tracing cools, Recovery Collectors connect with customers to address outstanding account balances and ensure timely resolution. 
In the Role:<ul><li>
Help customers with financial servicing needs through inbound and outbound contact, utilizing negotiation skills to resolve account matters</li><li>
Work with customers in a consultative manner, following all applicable laws, policies, and procedures</li></ul><ul><li>
Prepare and mail Notice of Deficiency letters, affidavits for third-party collectors and legal teams, and garnishment paperwork for applicable parties, including court clerks, constables, and account employers.</li><li>
Investigate, research, and track consumer information using online skip-tracing tools</li><li>
Work together as both team member and individual contributor in a goal-oriented environment to meet personal and team targets</li><li>
Determine account eligibility to transfer to appropriate third-party collection agencies</li></ul> 
Requirements<ul><li>
High School Diploma or GED</li><li>
At least 1 year of experience in customer service, collections, or related field, with a focus on utilizing negotiation and influencing skills</li></ul> 
Preferred<ul><li>
Experience in collections call center environment, preferable within the automotive or financial services industry</li><li>
Active listening and communication</li><li>
Skilled at achieving and exceeding goals
</li><li>Ability to thrive in a fast-paced team environment</li></ul> 
Location: On Site - West Valley City, UT 
Work Schedule:
The average work week is Monday through Friday from 9a-6p. The schedule includes one rotating Saturday every 6 to 8 weeks. 
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we&rsquo;ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we&rsquo;re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There&rsquo;s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That&rsquo;s why we&rsquo;ve packed our comprehensive benefits package for full- and some part-timers with:
 <ul><li>Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances</li><li>
Up to 4% matching 401(k)
</li><li>Employee Stock Purchase Plan (10% share discount)
</li><li>Tuition reimbursement
</li><li>Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)</li><li>
Paid sick leave as determined by state or local ordinance, prorated based on start date</li><li>
Paid holidays (7 days per year, based on start date)</li><li>
Paid volunteer time (3 days per year, prorated based on start date)</li></ul>
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.</div>

Recovery Collector

FutureTech Holding Company, LLC

Job Posting: Mortgage Debt CollectorPosition Overview:We are looking for highly motivated, laser-focused, and empathetic individuals who have a desire to help others navigate through difficult times. Our consumers are facing challenges such as bankruptcy, natural disaster relief, and loss of assets that impact their ability to pay their mortgages. Our goal is to help people recover through financial planning, government assistance, and personalized support, enabling them to keep their homes. We offer a dynamic call-center environment with opportunities for upward mobility.Job Description:As a Mortgage Debt Collector, you will:<ul><li>Handle billing and collections inquiries.</li><li>Generate revenue for clients by ensuring timely and accurate payments.</li><li>Assist consumers in preventing home repossession through financial planning.</li><li>Perform basic office duties such as faxing documents, typing invoices, and answering phones.</li></ul>Responsibilities:<ul><li>Multi-task effectively.</li><li>Demonstrate proficiency in email etiquette and communication skills.</li><li>Meet the assigned minimum number of phone calls/attempts/accounts per day.</li><li>Maintain attention to detail in data entry and recording conversations.</li><li>Provide clear and concise information to debtors.</li><li>Exhibit outstanding follow-up skills to maintain consumer/client relationships.</li><li>Actively listen to consumers.</li><li>Be familiar with applicable software, FDCPA laws, and state laws.</li><li>Sit and talk on the phone via a headset for extended periods.</li><li>Perform other related duties as assigned.</li></ul>Qualifications:<ul><li>1 year of experience in a call center handling debt collection.</li><li>Ability to work second shift.</li><li>Proven performance in calls, contracts, promises, payment overage, and all elements of bank and retail collections (preferred).</li><li>Ability to work independently from home in a quiet, uninterrupted environment.</li><li>Understanding of the negotiation process to obtain maximum possible payments.</li><li>Ability to take constructive criticism and strive for success.</li><li>High School Diploma or equivalent.</li><li>Stellar attendance and punctuality are required.</li><li>Good tenure at previous jobs (2+ years in a relevant field).</li></ul>Schedule:<ul><li>Monday-Friday: 11:00 AM - 8:00 PM with a 1-hour lunch</li><li>One Saturday every 4 weeks: 9:00 AM - 3:30 PM</li><li>Optional and mandatory overtime</li></ul>Training: Training will be remote and last approximately 3-4 weeksBenefits Package:<ul><li>Work from home with all equipment provided (internet access and office supplies not included).</li><li>Health, Life, Short Term Disability, Long Term Disability, Vision, Dental, and Life Insurance Buy Up.</li><li>401(k) plan.</li><li>Employee Assistance Program.</li><li>Health Savings Account with employer match.</li><li>Opportunities for internal progression and promotion.</li></ul>Job Type: Full-timePay: $17.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li><li>Work from home</li></ul>Work Location: Remote

Mortgage Collections Representative

M&T Bank

<div><h1 class="jobSectionHeader">Overview:</h1>
This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).<h2 class="jobSectionHeader">
Primary Responsibilities:</h2><ul><li>
Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&amp;T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.</li><li>
Collect consumer financial information, assess consumer&rsquo;s ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary.</li><li>
Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency.</li><li>
Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.</li><li>
Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.</li><li>
Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections.</li><li>
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.</li><li>
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.</li><li>
Promote an environment that supports belonging and reflects the M&amp;T Bank brand.</li><li>
Complete other related duties as assigned.</li></ul><h2 class="jobSectionHeader">
Scope of Responsibilities:</h2>
Initiates direct contact with consumers.<h2 class="jobSectionHeader">
Education and Experience Required:</h2>
A combined 2 years&rsquo; higher education and/or relevant work experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.<h2 class="jobSectionHeader">
Education and Experience Preferred:</h2>
Associate&rsquo;s degree.
Collections experience.
Knowledge of M&amp;T systems.
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<h1 class="jobSectionHeader">
Location</h1>
Getzville, New York, United States of America</div>

Mortgage Customer Outreach Specialist I

EBR & Co General Trading WLL

Job Title: Sales Executive &ndash; Power Tools &amp; Machinery DivisionLocation: Kingdom of Bahrain Department: Sales &ndash; B2B Industrial Solutions Reports To: Sales Manager / Division Head Employment Type: Full-timeJob Summary:We are seeking a proactive and results-oriented Sales Executive to join our Power Tools &amp; Machinery Division (authorized agent for INGCO Power Tools), focusing on the B2B market in Bahrain. The role involves managing industrial client accounts, driving sales growth, and ensuring timely payment collections. This position offers a performance-based incentive structure directly linked to sales revenue and collection efficiency.Key Responsibilities:<ul><li>Develop and manage B2B client relationships across sectors such as construction, manufacturing, workshops, and industrial services.</li><li>Promote and sell a wide range of power tools, machinery, and industrial equipment to corporate clients.</li><li>Conduct site visits, product demonstrations, and technical consultations tailored to client needs.</li><li>Prepare and follow up on quotations, negotiate commercial terms, and close deals.</li><li>Ensure timely collection of payments and maintain low outstanding receivables.</li><li>Achieve monthly and quarterly targets for both sales volume and collection performance.</li><li>Maintain accurate records of sales activities, client interactions, and payment status using CRM tools.</li><li>Monitor market trends, competitor activities, and customer feedback to support strategic planning.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree or diploma in Business, Mechanical Engineering, or a related field.</li><li>2&ndash;4 years of B2B sales experience in power tools, machinery, or industrial equipment in Bahrain or the GCC.</li><li>Strong technical understanding of industrial tools and mechanical systems.</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Self-motivated, target-driven, and capable of working independently.</li><li>Valid Bahrain driving license is required.</li><li>Fluency in English, Arabic and Hindi is essential</li></ul>Compensation &amp; Benefits:<ul><li>Basic Salary: Competitive and based on experience.</li><li>Incentives: Commission based on timely collections.</li><li>Other Benefits: Company vehicle or allowance, mobile phone, fuel allowance, and benefits as per Bahrain Labor Law.</li><li>Training: Product and sales training provided regularly.</li></ul>Job Type: Full-timeExperience:<ul><li>Sales in Power Tools and Machinery: 2 years (Required)</li></ul>Work Location: In person

Sales Executive – Power Tools & Machinery Division (Brand - INGCO)

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