collections manager

Aditya Birla Group

<div></div><div><div><div><div><div>Organizational Context</div><div>
Key Aspects:</div><ul><p>
Part of the Aditya Birla Capital Limited, Aditya Birla Housing Finance Limited (ABHFL) is registered with the National Housing Bank as a housing finance company under the National Housing Bank Act, 1987. The company offers a complete range of housing finance solutions such as home loans, home improvement and home construction loans, balance transfer and top-up loans, loans against property and construction finance. The company acquired its license on 9th July 2014 and has aggressive growth plans.</p><p>
ABHFL has grown at a steady rate while reporting good asset quality despite challenges in the operating environment. While the industry is dominated by five large groups, there has been an emergence of segments like Affordable and self-employed borrowers, given the high potential in these segments. Despite increased focus by banks, HFCs have been able to maintain their share in the mortgage market. and is poised for rapid growth and plans to grow 5X (40,000 Cr) in the next 5 years. This shall take ABHFL within the top 5 percentile of HFCs in the country.</p><p>
The ABHFL Sales organization works broadly with 3 customer segments &ndash; retail (individual) customers, institutional customers (for retail and institutional loan consumers) and builders (for both retail tie-ups and construction finance), with a major share of the business coming from retail customers. Client segments can also be divided into Salaried and Self-employed, with both of these having very different preferences and needs.</p></ul><div></div><div><br>
Job Context</div><div>
The Risk &amp; Compliance function carries out monitoring of client wise exposure and portfolio exposure to identify &lsquo;early warning signals&rsquo; of stress and to minimize NPAs. Currently monitoring is done in association with Business Teams as RMG does not have presence at Branch level. It carries out over due loan recovery from defaulting clients in coordination with Business Teams.</div><div>
 Key Challenges</div><ul><li>To enable enhanced business profitability through the effective management of the delinquent portfolio for Housing Finance for the delinquent portfolio in the City / Cities managed</li></ul><ul><li>To achieve the desired collections efficiencies across products managed</li></ul><ul><li>Ensure that adequate Collections Intensity of follow up is executed for all Delinquent accounts</li></ul><ul><li>Continuously review the location portfolio and report Early Stress Accounts / Potential Delinquent customers to RCM / Head &ndash; Collections &amp; RISK team.</li></ul><ul><li>Ensure that all Collections Activities are properly documented in the form of Collections Trails</li></ul><ul><li>Ensure that all Collections Processes &amp; Risk Governance Mandates rolled out are completely adhered to at each location.</li></ul><ul><li>Negotiate on critical delinquent accounts and obtain repayments to minimize losses.</li></ul><ul><li>Liaison with Legal / law enforcement agencies for speedy recovery of delinquent/write off cases.</li></ul><ul><li>Provide feedback on the effectiveness of Collections Strategies formulated and implemented.</li></ul><ul><li>Coordination with legal team for all collections legal cases.</li></ul><div>
 KNOWLEDGE / SKILLS / EXPERIENCE</div><ul><li>Graduate / Post-Graduate</li></ul><ul><li>Minimum 6-8 Yrs of experience in related field as Collections Manager / location head. Exposure to Credit and other line function is desirable.</li></ul><ul><li>Experience in agencies /vendors management.</li></ul><ul><li>An initiator with very high level of energy.</li></ul><ul><li>Ability to meticulously plan, initiate and implement collections strategies designed by Central/Regional teams.</li></ul><ul><li>Strong interpersonal skills and good team player.</li></ul><ul><li>Excellent leadership, Analytical, Negotiation, influencing and communication skills.</li></ul><ul><li>Market understanding and collections/Fraud techniques.</li></ul></div></div><div></div><div><div><div><br>
4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated</div></div><div><div><div><br>
Key Result Areas (Max 1325 Characters)</div><div><br>
Supporting Actions (Max 1325 Characters)</div></div></div><div><div><div><br>
Manage the collections process at a Location / City level, streamlining operations and working to minimize the costs of default and bad debt</div><div><ul><p><br>
Monitor customer accounts delinquent in the city / cities managed, identifying and flagging likely cases of default or delayed payment</p><p>
Work with non-performing\delinquent borrowers to create optimum recovery solutions.</p><p>
Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements.</p><p>
Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers.</p><p>
Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations.</p></ul><div>
Coordinate with the legal team and Middle / Senior management in the event of escalated cases to ensure compliance with relevant regulations.</div></div></div><div><div><br>
Liaise with internal and external agencies to drive the collections process in an efficient manner</div><div><ul><p><br>
Review the status of outstanding collections on a periodic basis with vendor collections agencies; plan and implement corrective action to ensure timely collections</p><p>
Oversee the selection process for external agencies, ensuring adequate training of the collections staff</p><p>
Liaise with external collections agencies to ensure collection of overdue debts in a timely manner</p></ul><div>
Liaise with legal / law enforcement authorities on escalated cases to ensure a speedy recovery process</div></div></div></div></div><div></div><div><div><div><br>
5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)</div></div><div></div><div><div><div><br>
NA</div></div></div></div><div></div><div><div><div><div><br>
6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives</div></div><br>
</div><div><div><div>
Relationship Type (Max 80 Characters)</div><div> Frequency</div><div> Nature (Max 1325 Characters)</div></div><div><div><br>
Internal</div></div><div></div><div><div><div><div><br>
Regional Manager &ndash; Collections / Head Collections</div></div><div></div><div><div><br>
Team members in other Risk functions</div></div><div></div><div><div><br>
Operations Team / Underwriting</div></div><div></div><div><div><br>
Legal</div></div></div><div></div><div><div><div><br>
Fortnightly &amp; Monthly</div></div><div></div><div><div><br>
Monthly</div></div><div></div><div><div><br>
Weekly</div></div><div></div><div><div><br>
Need Based</div></div></div><div></div><div><div><div><br>
Portfolio &amp; Mkt update / Review</div></div><div></div><div><div><br>
New policy formulation, discussions, credit proposals, Market information etc.</div></div><div></div><div><div><br>
Discussion on system updating of Collections Cases, MIS, Bounce details etc.</div></div><div></div><div><div><br>
Discussion on Legal triggers/ status updates on Delinquent accounts</div></div></div></div><div></div><div><div><br>
External</div></div><div></div><div><div><div><div><br>
Clients, Channel partners</div></div><div></div><div><div><br>
Corporate CRC teams</div></div><div></div><div><div><br>
Legal experts, consultants</div></div><div></div><div><div><br>
Peers in Industry</div></div></div><div></div><div><div><div><br>
Daily / Weekly</div></div><div></div><div><div><br>
Need Based</div></div><div></div><div><div><br>
Need Based</div></div><div></div><div><div><br>
Need based</div></div></div><div></div><div><div><div><br>
Visits / discussions on portfolio.</div></div><div></div><div><div><br>
Reviews, case updates, exception reporting, etc</div><div>
Discussion on legal matters, recovery mechanism and updates, etc.</div></div><div></div><div><div><br>
Market intelligence, networking, etc</div></div></div></div></div></div><br>
<div></div>
</div><div><div><p>Minimum Experience Level</p>
<div><div>2 - 9 years</div></div>
</div><div></div><div><p>Job Qualifications</p>
<div><div>Under Graduate</div></div></div></div></div>

Collections Manager

YES BANK

<div>
 The role holder is responsible for meeting the target assigned for the portfolio and vendor managed. Key responsibilities include achievement of set targets along with 100% process adherence. Collection Manager/ Agency Manager to ensure that the vendor adheres to the regulatory norms &amp; process requirements which have been communicated as a part of COC/ agreement during empanelment.
 <br/>
 <br/>
 <ul>
  <li>
   Ensure 100% allocation of the portfolio allocated for field coverage &amp; payment follow up
  </li>
  <li>
   Ensure adequate workforce is deployed by the vendor for field coverage of accounts allocated across pin codes/ geographies
  </li>
  <li>
   Field workforce has to be DRA Certified as per regulatory norms
  </li>
  <li>
   All resources managing YBL portfolio have to have valid YBL ID cards &amp; receipt books issued
  </li>
  <li>
   All payments collected on field to be deposited/ applied within the TAT
  </li>
  <li>
   Timely communication on targets across portfolio parameters of resolution, rollback &amp; normalization to Agency proprietor &amp; agency manager
  </li>
  <li>
   Ensure achievement of Resolution, Rollback/ Normalization targets assigned on the portfolio allocated are achieved
  </li>
  <li>
   Timely submission of used receipts &amp; ensuring payment application within the approved TAT.
  </li>
  <li>
   Receipt reconciliation to be done within the approved cut off date
  </li>
  <li>
   Start of month audits to be conducted to ensure 100% process adherence. Any abbreviations to be reported to location head/ RCM as appropriate
  </li>
  <li>
   Field follow up to be updated in DCR &amp; trails to be sent to Central Team for updation in V+ for all cases referred/ allocated
  </li>
  <li>
   Communication on pickups for accounts where pickups have been generated
  </li>
  <li>
   Ensure vendor payouts are timely raised &amp; commission is subsequently paid to vendors
  </li>
  <li>
   Agency to operate within the regulatory framework with 100% compliance of regulatory norms
  </li>
  <li>
   Direct field follow up on difficult cases by Agency Manager along with agency proprietor/ agency supervisor for personal traction of high risk accounts.
  </li>
  <li>
   Ensure necessary investigation of complaints received across channels are shared post necessary review to prevent any reputational/ financial loss for the Bank.
  </li>
  <li>
   Identify &amp; recommend cases where Legal recourses need to be sought &amp; ensure legal coverage of all accounts allocated as appropriate
  </li>
  <li>
   Ensure regular exchange with agency proprietor on key deliverables &amp; process norms on any variance/ process gap
  </li>
  <li>
   Ensure quality resources are hired &amp; deployed by agency proprietor on YBL portfolio
  </li>
  <li>
   Ensure regular agency visits &amp; review with field team
  </li>
  <li>
   Ensure there is no financial/ non-financial exchange with any third party (customer/ agency resources etc)
  </li>
  <li>
   All communication to the agencies to be sent only on registered email id
  </li>
  <li>
   Ensure all customer interactions are updated in DCR for future reference
  </li>
  <li>
   Ensure all customer issues involving judicial bodies are highlighted to all internal stake holders (Legal/ Compliance)
  </li>
  <li>
   Ensure rightful representation of the Bank in any customer/ third party interaction
  </li>
  <li>
   Timely closure of receipt reconciliation &amp; providing confirmation on data destruction
  </li>
 </ul>
</div>


Whitecollars

<div><b>Company Description</b><p><br>
<b>We&rsquo;re Hiring: AR, Credit &amp; Collections Manager
</b><br>
Location: Al Malaz &ndash; Riyadh | Sun&ndash;Thu, 9 AM&ndash;5 PM<br>
Reports To: CFO</p><p><b>
About Us</b></p><p>
Our client is not just another distributor; they&rsquo;ve been powering industries in Saudi Arabia since the 1950s. With 200+ employees and strong global partnerships in China and Turkey, they&rsquo;re proud to be a trusted name in <b>industrial tire distribution</b> across the Kingdom.</p><p>
Now, they&rsquo;re modernizing and centralizing their <b>Accounts Receivable &amp; Collections</b> function at their Riyadh HQ, and they need a dynamic leader to drive this transformation.</p><b><br>
Job Description</b><p><b><br>
The Role</b><br>
<br>
They&rsquo;re looking for an Accounts Receivable, Credit &amp; Collections Manager to build and lead their newly established department. This is your chance to take ownership, shape policies, and guide a small but mighty team toward excellence.<br>
You&rsquo;ll be at the heart of their financial health, ensuring smooth credit approvals, timely collections, and strong client relationships while keeping their cash flow solid.</p><div><b>
What You&rsquo;ll Do</b><br>
<br>
 <ul><li>Lead and mentor a team of two junior collection specialists.</li><li>Oversee credit applications, set limits, and approve credit extensions.</li><li>Monitor receivables, minimize overdue balances, and keep cash flowing.</li><li>Build strong bridges between sales, finance, and clients to resolve issues.</li><li>Prepare clear reports on collections performance &amp; credit risk for management.</li></ul></div><b><br>
Qualifications</b><div><b><br>
What They&rsquo;re Looking For</b><br>
<br>
 <ul><li>Bachelor&rsquo;s in Accounting, Finance, or a related field.</li><li>Proven experience of 1-5 years in Accounts Receivable, Credit Control, or Collections management.</li><li>Strong leadership with proven team management skills.</li><li>&#65039; Excellent communication &amp; negotiation abilities with clients.</li><li>Native Arabic speaker (English proficiency is a plus).</li><li>&#65039; Riyadh-based or in Saudi Arabia and willing to relocate to Riyadh (on-site role).</li></ul></div><div><b>
Why Join Them?</b><br>
<br>
 <ul><li>Be the first to shape and lead a brand-new department.</li><li>Work directly with the CFO and influence big decisions.</li><li>Join a company with 70+ years of history and yet a forward-looking vision.</li><li>Room to grow in a well-established business.</li><li>30 vacation days annually.</li></ul></div><p><b>
Ready to make an impact?</b> Apply now and take charge of the future of AR, Credit &amp; Collections in one of Saudi Arabia&rsquo;s leading distributors.</p></div>

Accounts Receivable, Credit & Collections Manager

Prescient Edge

<div>Job Description:<p><br>
Prescient Edge is seeking a <b>Senior All Source Collections Requirements Manager.</b></p>
<p><b>Benefits:</b></p>
<p>At <b>Prescient Edge</b>, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:</p>
<ul><li>A competitive salary with performance bonus opportunities.</li>
<li>Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.</li>
<li>A substantial retirement plan with no vesting schedule.</li>
<li>Career development opportunities, including on-the-job training, tuition reimbursement, and networking.</li>
<li>A positive work environment where employees are respected, supported, and engaged</li>
</ul>
<p><b>Description:</b></p>
<ul><li>Shall provide support to the USFOR-G and supported unit Collection Management Division.
</li><li>Responsible for coordinating all ISR collection requirements and ensuring all intelligence data is properly disseminated within the CJOA.
</li><li>Shall travel (ground/air), when required, throughout the CJOA, IOT accomplish support activities.</li>
<li>Coordinate all ISR collection requirements.</li>
<li>Identify intelligence gaps and produce collection requirements.</li>
<li>Assign priority intelligence requirements to collection platforms and produce an All-Source Intelligence collection plan.</li>
<li>Shall communicate with higher and lower echelon units and disseminate collection plans.</li>
<li>Ensure all intelligence data is properly disseminated throughout the CJOA, publish reports, and disseminate via email and post on appropriate websites when required.</li>
<li>Monitor for, validate, and distribute new collection requirements when required.</li>
<li>Shall develop new training tools; ad hoc/anticipated deliverables include training plan, training tools, and updated TTPs when required (CDRL A019).</li>
<li>Answer intelligence-related RFIs.</li>
<li>De-conflict or collaborate on theater HUMINT requirements.</li>
<li>Give presentations and briefings when required.</li></ul><br>
<br>
<br>
<b>Job Requirements:</b><p><b><br>
Experience and education</b>:</p>
<ul><li>Bachelor's Degree OR at least six years of direct relevant experience.
</li><li>Thorough understanding of DoD and Service collection techniques, capabilities, and applications
</li><li>Proficient in using basic computer applications to include MS Office (including PowerPoint) and intelligence related automation
</li><li>Knowledge and familiarity of systems such as Falconview and C2PC
</li><li>Experience with IC collection management systems (e.g. Coliseum) mission applications
</li><li>Experience with communications capabilities within JWICS, INTELINK, and SIPRNet (e.g. MIRC, Jabber Chat, etc.)
</li><li>Strong writing and briefing skills
</li><li>Capable of effectively operating as a member of a joint/combined intelligence team
</li><li>Capable of effective communication</li>
</ul>
<p><b>Security Clearance:
</b></p><ul><li>Security clearance required TS/SCI</li>
</ul>
<p><b>Location:</b></p>
<ul><li>Bahrain.</li></ul></div>

Senior All Source Collections Requirements Manager

Pinnacle Business Solutions

<p>Job Purpose: The Collections Manager will handle and oversee the recovery of payments from clients, ensuring timely collections, maintaining accurate records, and minimizing outstanding dues.<br/>The role requires experience in real estate or banking collections and a strong understanding of financial and regulatory practices.</p><p>Job Responsibilities: * Manage the end-to-end collections process for all client payments.<br/>* Review aging reports and follow up on overdue accounts.<br/>* Coordinate with internal teams (sales, legal, CRM) for payment resolutions.<br/>* Negotiate with clients and handle escalated collection cases.<br/>* Maintain clear and updated records of all collection activities.<br/>* Ensure compliance with RERA and company policies.<br/>* Prepare regular collection updates and MIS reports.<br/>* Work with legal advisors on dispute or recovery cases when needed.</p><p>Qualifications &amp; Skills: &bull; Education: Bachelor&rsquo;s Degree in Relevant field &bull; Experience: 2-10 years in collections, preferably in real estate or banking (credit collections)</p><ul><li>Technical Skills: Strong knowledge of collections, financial systems, and reporting tools</li><li>Soft Skills: Good communication, negotiation skills, attention to detail, and ability to work under pressure</li></ul><p>Job Type: Full-time</p><p>Pay: Rs120,000.00 - Rs200,000.00 per month</p><p>Work Location: In person</p>

Recovery / Collection Specialist

Gerry's Travel Agency

<p>Position- RECOVERY MANAGER</p><p>We are looking for a skilled recovery manager to join our Karachi Office.</p><p>RESPONSIBILITIES-</p><ul><li>Lead recovery activities.</li><li>Reviews debt recovery process&rsquo;s effectiveness and policies.</li><li>Ensure training plans and documentation are up to date and in place for collections of receivables and applications.</li><li>Staff Development: Involvement in the career development of the team and any staffing decisions.</li><li>Leadership: effectively lead, manage and develop collections teams across current and new city launches.</li><li>Ensure training plans and documentation are up to date and in place for collections of receivables and applications.</li><li>Staff Development: Involvement in the career development of the team and any staffing decisions.</li><li>Leadership: effectively lead, manage and develop collections teams across current and new city launches.</li></ul><p>REQUIREMENTS-</p><ul><li>5+ years of proven experience</li><li>Must be a graduate</li><li>Strong communication Skills</li><li>Strong execution skills</li><li>Exceptional organizational, time management, and problem-solving skills</li><li>Must be able to perform independently, be self-motivated, and demonstrate initiative.</li><li>Ability to work with deadlines and generate insight for decision making</li></ul><p>Kindly Apply at &ndash; humanresources@gerrys.com.pk and mention position in subject line.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Manager Recovery

IDFC FIRST Bank

<div>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Role/ Job Title:
 </strong>
 Debt Manager-Flows-Rural Assets
 <br/>
 <br/>
 <strong>
  Function/ Department:
 </strong>
 Collections
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank.
 <br/>
 <br/>
 <strong>
  Roles &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for managing and undertaking collections process for debts that have been assigned.
  </li>
  <li>
   Regularly track the portfolio for specific buckets for the assigned area.
  </li>
  <li>
   Track and control the delinquency of the area, Bucket-wise and days past due wise and focus on non-starters.
  </li>
  <li>
   Responsible to allocate and achieve targets from agencies or in house team.
  </li>
  <li>
   Regularly follow up with the default customers.
  </li>
  <li>
   Ensuring adherence to collection process and legal guidelines.
  </li>
  <li>
   Tracing out absconded default customers and initiate recovery process.
  </li>
  <li>
   Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases.
  </li>
  <li>
   Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining management information system report, reviewing of collection feedback on daily, weekly and monthly basis.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education Qualification (Fulltime)
  <br/>
  <br/>
 </strong>
 Graduation: Bachelor&rsquo;s in engineering / Technology / Math&rsquo;s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management
 <br/>
 <br/>
 Post-graduation: MBA, PGDM
 <br/>
 <br/>
 <strong>
  Experience:
 </strong>
 2 to 5 years of experience in rural assets.
</div>


Territory Manager-Commercial Vehicles

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