collections manager

The Home Depot

<p>Position Purpose:<br/></p><p>Role Summary<br/></p><p>Sitting within the collections department, the Dispute Resolution Manager provides strategic leadership and operational oversight for the identification, investigation, and resolution of commercial invoice disputes, short payments, and customer deductions. This role acts as the critical bridge between collections and broader operations, focusing on accelerating cash flow by removing payment bottlenecks, minimizing uncollectible balances, and driving cross-functional root-cause analysis to prevent recurring billing issues.<br/></p><p>Key Responsibilities<br/></p><p>Dispute Governance &amp; Workflow: Establish and optimize standard operating procedures, deduction codes, and strict Service Level Agreements (SLAs) for identifying, routing, and resolving customer disputes.<br/>Cross-Functional Collaboration: Partner closely with Sales, Customer Service, Billing, Logistics, and Pricing teams to orchestrate rapid investigations into pricing errors, shipping discrepancies, or contract compliance issues.<br/>Root-Cause Analytics: Analyze dispute and deduction trends to identify systemic organizational issues. Deliver actionable data and recommendations to operational leaders to eliminate the root causes of recurring billing errors.<br/>Team Leadership &amp; Coaching: Manage, mentor, and audit a dedicated team of dispute analysts, ensuring efficient workload distribution and high-quality investigation practices.<br/>High-Value Escalations: Act as the ultimate escalation point for complex, high-dollar, or legally sensitive payment disputes, directly negotiating commercial settlements or structuring formal credit/debit adjustments.<br/>Performance Metrics &amp; Reporting: Define, track, and present key departmental metrics to executive leadership, including Days Disputes Outstanding (DDO), dispute aging brackets, root-cause distribution, and total dollar volume cleared.<br/></p><p>Direct Manager/Direct Reports:<br/></p><p>This Position typically reports to the Sr. Manager or Director, Pro Trade Credit<br/>This Position has 6 Direct Reports<br/></p><p>Travel Requirements:<br/></p><p>Typically requires overnight travel 5% to 20% of the time.<br/></p><p>Physical Requirements:<br/></p><p>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.<br/></p><p>Working Conditions:<br/></p><p>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.<br/></p><p>Minimum Qualifications:<br/></p><p>Must be at least 18 years old<br/>Must be legally permitted to work in the United States<br/></p><p>Preferred Qualifications:<br/></p><p>Working knowledge of Microsoft Office Suite<br/>Demonstrated ability to collaborate and work effectively with cross-functional teams<br/>Ability to draw accurate conclusions from financial documentation<br/>Demonstrated project management skills<br/>Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers<br/>Excellent written and verbal communication skills<br/>3+ years&rsquo; experience in commercial trade credit management and/or supervisory capacity in credit servicing center and underwriting teams.<br/>Knowledge, Skills, Abilities and Competencies:<br/>An understanding and knowledge of the principles/disciplines of commercial underwriting and credit program administration.<br/>People and team management skills<br/>A strong grasp of credit and customer service/call center management skills. Able to manage/coordinate customer servicing levels. Understands how to structure and manage staffing, manage collections and effective receivables management relative to operational structure and servicing needs.<br/>Sound understanding of lien based lending and effective receivables management strategies.<br/>Ability to leverage data and analysis to craft a well-thought story and business case. Very strong communication skills to deliver business cases and gain support for process development and business strategies. Demonstrated decisiveness and sound decision-making skills.<br/>Able to think strategically about business problems and opportunities and to focus efforts on strategies that most closely support key company initiatives.<br/></p><p>Minimum Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.<br/></p><p>Preferred Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.<br/></p><p>Minimum Years of Work Experience:<br/></p><p>6<br/></p><p>Preferred Years of Work Experience:<br/></p><p>6<br/></p><p>Minimum Leadership Experience:<br/></p><p>3<br/></p><p>Preferred Leadership Experience:<br/></p><p>3<br/></p><p>Certifications:<br/></p><p>None<br/></p><p>Competencies:<br/></p><p>Decision Quality<br/>Collaborates<br/>Drives Engagement<br/>Ensures Accountability<br/>Plans and Aligns<br/>Communicates Effectively<br/>Customer Focus<br/>Develops Talent<br/>Drives Results<br/>Manages Conflict<br/></p>

Manager, Trade Credit Services - Collections

Smithsonian Institution

Librarian (Japanese Art), IS-1410-12

HUHTAMAKI

<div><div><p><b>Enjoy a career, packaged with care, whilst helping protect food, </b><b>people </b><b>and the planet
</b></p></div><p></p><div><p>We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
</p></div><p></p><div><p>You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
</p></div><p></p><div><p>We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
</p></div><p></p><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><h3 class="jobSectionHeader"><b>Data Collection, Reporting &amp; Analysis
</b></h3><ul><li><p>Own and standardize O2C reporting across UAE and Egypt (DSO, overdue %, aging, dispute tracking, collections performance)
</p></li><li><p>Develop actionable dashboards with clear accountability by customer, sales owner, and site
</p></li><li><p>Analyze receivables trends, identify risks early, and drive escalation on critical exposures
</p></li><li><p>Monitor customer payment behavior vs agreed terms and highlight deviations
</p></li><li><p>Support forecasting of cash collections and working capital movements
</p></li></ul><h3 class="jobSectionHeader"><b>Stakeholder Engagement &amp; Presentations
</b></h3><ul><li><p>Lead structured AR review governance with Sales, Finance, and Business leadership
</p></li><li><p>Drive accountability with Sales teams on overdue collections and dispute resolution
</p></li><li><p>Present O2C performance, risks, and actions to senior management on a regular basis
</p></li><li><p>Act as the key interface between Finance, Commercial, and Customer Service teams
</p></li><li><p>Support decision-making on credit limits, payment terms, and risk mitigation strategies
</p></li></ul><h3 class="jobSectionHeader"><b>Process Improvement &amp; Automation
</b></h3><ul><li><p>Strengthen end-to-end O2C processes (order release, invoicing, collections, dispute handling)
</p></li><li><p>Drive standardization across UAE and Egypt to eliminate process gaps
</p></li><li><p>Identify automation opportunities within ERP and reporting tools to improve efficiency and accuracy
</p></li><li><p>Improve invoice quality and documentation to reduce disputes and delays
</p></li><li><p>Ensure strong controls around revenue recognition, credit approvals, and collections tracking<br>
</p></li></ul><h3 class="jobSectionHeader"><b>Training &amp; Support
</b></h3><ul><li><p>Build O2C capabilities across teams in UAE and Egypt
</p></li><li><p>Train stakeholders (Sales, Customer Service, Finance) on O2C processes and accountability
</p></li><li><p>Establish clear ownership of collections and dispute resolution at customer level
</p></li><li><p>Support continuous improvement mindset across teams
</p></li></ul><h2 class="jobSectionHeader"><b>The requirements for a suitable candidate are
</b></h2><h3 class="jobSectionHeader"><b>Education
</b></h3><ul><li><p>Bachelor&rsquo;s degree in Finance, Accounting, or related field
</p></li><li><p>Professional qualification (ACCA, CPA, CMA) is a plus
</p></li></ul><h3 class="jobSectionHeader"><b>Experience
</b></h3><ul><li><p>8&ndash;12 years of experience in O2C, Accounts Receivable, or Finance operations
</p></li><li><p>Experience in manufacturing environment (preferably FMCG or packaging)
</p></li><li><p>Proven track record in driving collections and improving working capital
</p></li><li><p>Exposure to multi-country operations (UAE / Egypt or similar markets is a strong advantage)
</p></li></ul><h3 class="jobSectionHeader"><b>Skills
</b></h3><ul><li><p>Strong understanding of O2C cycle, credit management, and cash flow dynamics
</p></li><li><p>Ability to challenge stakeholders and drive accountability across functions
</p></li><li><p>Analytical mindset with ability to translate data into actions
</p></li><li><p>Strong communication and presentation skills
</p></li><li><p>Hands-on with ERP systems (Oracle preferred) and reporting tools
</p></li><li><p>High level of ownership, discipline, and execution focus
</p></li></ul><p></p><p>Join us. Help protect food, people and the planet .</p></div>

O2C Manager

Morgans Originals

<div><b>Company Description</b><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><b><br>
Job Description</b><p><br>
Responsibilities</p><p>
Invoice &amp; Billing Management:</p><ul><li>Oversee the preparation and issuance of invoices to corporate clients, travel agents, and direct bill accounts.</li><li>Ensure that invoices accurately reflect charges for rooms, services, and other hotel-related expenses.</li><li>Review and approve billing adjustments, credits, and corrections, ensuring they align with hotel policies.</li></ul><p>
Collections Management:</p><ul><li>Monitor the aging report regularly and take necessary actions to ensure timely collection of outstanding balances.</li><li>Follow up on overdue accounts, working closely with clients to resolve discrepancies and settle unpaid invoices.</li><li>Establish and maintain strong relationships with clients, providing excellent customer service while ensuring the collection of outstanding payments.</li></ul><p>
Account Reconciliation:</p><ul><li>Reconcile accounts receivable transactions, ensuring all guest and corporate charges are properly accounted for and balanced.</li><li>Assist with month-end and year-end closing processes, ensuring all accounts are accurately reconciled and reported.</li><li>Ensure proper documentation and reporting of all adjustments, write-offs, and other account activities.</li></ul><p>
Cash Flow &amp; Financial Reporting:</p><ul><li>Monitor cash flow and ensure that payments are processed and deposited in a timely manner.</li><li>Prepare and submit regular financial reports regarding accounts receivable balances, collections, and aging to management.</li><li>Assist with financial analysis by tracking accounts receivable trends and providing insights on areas for improvement.</li></ul><p></p><p><br>
Internal Controls &amp; Compliance:</p><ul><li>Ensure that all accounts receivable processes comply with hotel policies, accounting standards, and regulatory requirements.</li><li>Help implement and maintain strong internal controls to safeguard hotel assets and minimize the risk of fraud.</li><li>Coordinate with the finance team to ensure accurate and timely revenue recognition for accounting purposes.</li></ul><p>
Customer Service &amp; Client Relations:</p><ul><li>Address and resolve any billing inquiries or disputes raised by guests, clients, or internal departments.</li><li>Provide assistance to clients with payment plans or alternative solutions to settle outstanding balances.</li><li>Ensure a high level of professionalism and service in all interactions with clients and internal teams.</li></ul><p>
Collaboration with Other Departments:</p><ul><li>Work closely with the Front Desk, Sales, and Reservations departments to ensure all accounts are accurately billed and payments are processed.</li><li>Collaborate with the Finance Manager and other departments to provide support for budget planning, forecasting, and financial analysis.</li></ul><p>
Continuous Process Improvement:</p><ul><li>Recommend and implement improvements to streamline accounts receivable processes, increase efficiency, and improve collections.</li><li>Stay updated on industry best practices and any changes in financial regulations or software tools.</li></ul><p>
Additional Responsibilities</p><ul><li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li></ul><b><br>
Qualifications</b><p><br>
Abilities/Key Competencies/Skills</p><p>
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company&rsquo;s Heartist service culture to be responsive, respectful and deliver a great experience.</p><p></p><p><br>
Leading Myself</p><ul><li>Positive Orientation</li><li>Operational Decision Making</li><li>Self-Development &amp; Management</li></ul><p>
Leading Others</p><ul><li>Developing an Empowered Team</li><li>Leading an Engaged and Diverse Team</li><li>Communication</li></ul><p>
Leading the Business</p><ul><li>Advocating Guest Passion</li><li>Business Planning and Analysis</li><li>Business Improvement and Change</li></ul><p></p><p><br>
Experience/Certificates/Education</p><ul><li>Bachelor&rsquo;s degree in Accounting, Finance, Business Administration, or a related field preferred.</li><li>Minimum of 3-5 years of experience in accounts receivable or a related accounting role, preferably within the hospitality industry.</li><li>Strong knowledge of accounting principles, accounts receivable processes, and financial reporting.</li><li>Proficiency with accounting software (e.g., Oracle, Sage, QuickBooks) and Microsoft Office Suite (especially Excel).</li><li>Excellent organizational, problem-solving, and time-management skills.</li><li>Strong communication skills and the ability to manage relationships with both clients and internal teams.</li><li>Ability to lead, motivate, and train a team of accounts receivable professionals.</li><li>High attention to detail and accuracy in financial data processing.</li><li>Strong communication and interpersonal skills.</li></ul><b><br>
Additional Information</b><p><br>
Your team and working environment:<br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>
Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Accounts receivable

Red Sea Global

<div><div><div><div><div>Division: Support Services
</div></div></div></div><div><div><div><div>Department: Finance
</div></div></div></div><div><div><div><div>Company: The Red Sea Utility Company
</div></div></div></div><div><div><div><div><p><b>Division: Support Services</b></p>
<p><b>
Department: Finance</b></p>
<p><b>
Company: The Red Sea Utilities Company</b></p><br>
<p></p>
<p><b>
Empowering Destinations with Sustainable Innovation!</b></p><br>
<p></p>
<p>
The <b>Red Sea Utilities Company (TRSUC)</b> is a specialized subsidiary under <b>Red Sea Global (RSG)</b>, established to provide integrated utility services for RSG&rsquo;s flagship developments, including <b>The Red Sea Project</b> and <b>Amaala</b>.</p><br>
<p></p>
<p>
TRSUC is responsible for delivering essential services such as renewable energy, water desalination, wastewater treatment, solid waste management, district cooling, and telecommunications infrastructure. TRSUC is pioneering the development of off-grid, renewable utility systems to ensure that RSG&rsquo;s destinations are powered entirely by clean energy.</p><br>
<p></p>
<p>
TRSUC&rsquo;s initiatives are integral to Saudi Arabia&rsquo;s Vision 2030, aiming to diversify the economy and promote sustainable development. By providing state-of-the-art utility services, TRSUC supports RSG&rsquo;s mission to create regenerative tourism destinations that prioritize environmental stewardship and community well-being.</p><br>
<p></p>
<p><b>
At TRSUC, Where Infrastructure Meets Innovation - For People and Planet.</b></p><br>
<p></p>
<p><b>
Job Purpose:</b></p><br>
<p></p>
<div>
<div><div><div><div><div><p>Lead and manage the full accounts receivable and billing lifecycle within the Utilities Finance department. Reporting to the Director of Finance, you will ensure accurate and timely invoicing, revenue recognition, and effective collections to optimize cash flow. Additionally, you will drive process improvements, implement automation initiatives, and maintain strict compliance with regulatory requirements and internal controls.</p></div></div><br>
</div>
</div></div></div><p></p><br>
<p><b>Job Responsibilities:</b></p><br>
<p></p>
<p><b>
Job Requirements:</b></p><br>
<p></p>
<p>
AR &amp; Billing Operations</p><br>
<p></p>
<p>
Lead end-to-end billing processes:</p><br>
<p></p>
<ul><li>Finalize end-user agreements.</li><li>Collaborate with operations to ensure completeness and accuracy of consumption data.</li><li>Generate and submit final bills to clients.</li><li>Reconcile payments and close invoices in SAP ERP.</li></ul><br>
<p></p>
<p>
Manage Collections &amp; Credit Risk</p><div><br>
<ul><li>Monitor aging reports and identify delinquent accounts.</li><li>Negotiate payment arrangements with overdue customers.</li><li>Escalate unresolved cases promptly.</li></ul></div>
<ul><li>Collaborate with stakeholders to define and implement optimal credit policies</li></ul><br>
<p></p>
<p>
Ensure Compliance &amp; Controls</p><div><br>
<ul><li>Maintain robust internal controls and ensure adherence to regulatory frameworks specific to utilities.</li><li>Support internal and external audits.</li><li>Implement policies and procedures to safeguard receivables.</li></ul></div><br>
<p></p>
<p>
Reporting &amp; Analysis</p><div><br>
<ul><li>Prepare and present AR KPIs.</li><li>Provide actionable insights to senior leadership for decision-making.</li></ul></div><br>
<p></p>
<p>
Process Improvement &amp; Technology Optimization</p><div><br>
<ul><li>Identify process inefficiencies and recommend improvements.</li><li>Drive automation initiatives to enhance accuracy and efficiency.</li><li>Optimize systems for billing and collections processes</li></ul></div><br>
<p></p>
<p><b>
Qualifications &amp; Experience:</b></p><br>
<p></p>
<div>
<ul><li><b> </b>Bachelor&rsquo;s degree in Finance, Accounting, or related field (MBA or CPA is a plus)</li></ul>
<ul><li>8+ years in AR, billing, credit or collections; minimum 3&ndash;5 years in a managerial role</li></ul>
<ul><li>Knowledge of GAAP, receivables internal controls, and regulatory requirements</li></ul>
<ul><li>ERP proficiency with ERP system SAP, Oracle &amp; experience with CRM systems</li></ul>
<ul><li>Strong team building and mentoring abilities</li></ul>
<ul><li>Excellent communication and negotiation skills for interactions with customers &amp; internal stakeholders</li></ul></div><br>
<p></p>
<p><b>
Skills:</b></p><br>
<p></p>
<div>
<ul><li>Experience in the utilities sector</li></ul>
<ul><li>Analytical skills with Excel, data visualization &amp; reporting tools</li></ul>
<ul><li>Utility-specific billing systems or measurement tools experience</li></ul></div></div></div></div></div></div><p></p>

Manager - Financial Operations

MYLO

<div><p>mylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions. Whether you&rsquo;re purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale across Egypt. Born out of B.TECH&mdash;Egypt&rsquo;s leading electronics and appliances retailer with over 27 years of experience in offering buy now, pay later solutions&mdash;mylo brings a legacy of trust and innovation to the fintech space. All mylo products are fully Sharia-compliant, ensuring ethical and inclusive financial practices.</p><p></p><p>
We are looking for a highly experienced and results-driven <b>Head of Collection</b> to lead and optimize early-stage collections and customer communication operations. The role is responsible for driving collection performance, enhancing customer experience, managing internal and external call center teams, and ensuring operational compliance with company policies and regulatory requirements.</p><p>
The ideal candidate should possess strong leadership capabilities, analytical skills, operational excellence, and deep experience in consumer finance collections and call center management.</p><p></p><p><b>
Responsibilities</b></p><p><b><br>
Soft Collection Management</b></p><ul><li>
Lead and manage Soft Collection strategies for early delinquency buckets to maximize recovery while maintaining customer experience.</li><li>
Monitor daily collection performance, roll rates, cure rates, PTP achievement, and operational KPIs.</li><li>
Develop and implement segmentation strategies based on customer behavior, risk level, and portfolio performance.</li><li>
Ensure achievement of monthly collection targets and operational SLAs.</li><li>
Optimize collection channels including outbound calls, SMS, WhatsApp, IVR, digital collection tools, and field coordination.</li><li>
Monitor productivity and quality of collection agents and supervisors.</li><li>
Manage early risk indicators for risky cases</li></ul><p></p><p><b>
Call Center Operations</b></p><ul><li>
Manage day-to-day collection Call Center Operations including activities.</li><li>
Improve customer reachability, service quality, and operational efficiency.</li><li>
Ensure proper workforce management, scheduling, forecasting, and staffing optimization.</li><li>
Develop and monitor call quality standards and coaching programs.</li><li>
Handle escalations and critical customer complaints professionally.</li><li>
Improve operational processes and customer journey experience.</li><li>
Use the AI debt agent in daily operations.
</li></ul><p></p><p><b>Team Leadership &amp; Performance</b></p><ul><li>
Lead, coach, and develop supervisors, team leaders, and collection agents.</li><li>
Build a high-performance and accountability-driven culture.</li><li>
Conduct regular performance reviews and calibration sessions.</li><li>
Design incentive schemes and performance improvement initiatives.</li></ul><p></p><p><b>
Reporting &amp; Analytics</b></p><ul><li>
Prepare detailed MIS, dashboards, and management reports for senior leadership.</li><li>
Analyze portfolio trends, collection performance, and operational gaps.</li><li>
Provide actionable insights and strategic recommendations to improve recovery performance and operational efficiency.</li><li>
Monitor agency performance and vendor productivity if applicable.</li></ul><p></p><p><b>
Compliance &amp; Governance</b></p><ul><li>
Ensure full compliance with regulatory requirements, company policies, and customer treatment standards.</li><li>
Maintain proper audit controls and documentation.</li><li>
Ensure ethical collection practices and customer data confidentiality.</li></ul><p></p><b><br>
Requirements</b><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in business administration, Finance, Commerce, Economics, or related field.</li><li>
MBA or relevant professional certification is a plus</li><li>
10 &ndash;12+ years of progressive experience in consumer finance, banking, fintech, or collections operations.</li><li>
Strong experience in Soft Collection management and delinquency portfolio handling.</li><li>
Proven experience managing large call center teams and collection operations.</li><li>
Strong understanding of collection KPIs, portfolio analysis, and operational metrics.</li><li>
Experience with dialer systems, CRM platforms, collection systems, and workforce management tools.</li><li>
Advanced Excel and reporting skills.</li><li>
Experience with Power BI, Metabase, or analytical dashboards is preferred.</li><li>
Strong people management and coaching skills.</li><li>
Excellent communication and stakeholder management abilities.</li><li>
Strategic thinking with strong execution capabilities.</li><li>
Problem-solving and decision-making skills under pressure.</li><li>
Strong negotiation and customer handling skills.</li></ul></div><p></p>

Head Of Collection

Vital Care Infusion Services, LLC

<div><div><b>Recognized as a &ldquo;Best Place to Work Modern Healthcare&rdquo; &ndash; Join a team where people come first.</b> At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.</div>
<div></div><div>Vital Care (www.vitalcare.com) is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.</div>
<div></div><div>What we offer:</div>
<ul><li>Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.</li>
<li>Paid time off, personal days, and company-paid holidays.</li>
<li>Paid Paternal Leave.</li>
<li>Volunteerism Days off.</li>
<li>Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.</li>
<li>401(k) matching and tuition reimbursement.</li>
<li>Employee assistance programs include mental health, financial and legal.</li>
<li>Rewards programs offered by our medical carrier.</li>
<li>Professional development and growth opportunities.</li>
<li>Employee Referral Program.</li>
</ul>
<div></div><div><b><i>Job Summary:</i></b></div>
<div>Perform functions to plan for and train Specialist positions, involving initial intake, billing, and collections requirements. Will cultivate an environment of outstanding customer service as the voice of the company in all interactions with franchise partners, payers, and patients.
</div>
<div></div><div><b><i>Duties/Responsibilities:</i></b></div>
<div><ul><li>Train the team in processing new patient referrals, investigating and verifying insurance benefits, prior authorizations, billing, and collections.</li>
<li>First level of review for items being escalated to outside departments and other Revenue Cycle Leadership.</li>
<li>Review A/R adjustment forms to the maximum level allowed.</li>
<li>Assist in reviewing payer refunds and/or cost refunds when requested.</li>
<li>Track the distribution of workloads, conduct ongoing needs assessments to identify staffing opportunities, and report those to the Revenue Cycle Supervisor.</li>
<li>Serve as the team's primary escalation agent to resolve franchise partner or patient complaints. Report complaints to the Revenue Cycle Supervisor to provide continuous feedback to the Reimbursement Specialist.</li>
<li>Cultivate an environment of customer service orientation through training and mentoring staff in customer service and collection techniques.</li>
<li>Assisting the posting department with missing explanations of benefits on time to ensure properly reconciled revenue.</li>
<li>Monitor team activities and work with Reimbursement Specialist to provide guidance, training, and improved skills in patient insurance billing, collections, benefits investigation, and insurance authorizations.</li>
<li>Monitor team results to evaluate compliance with quality and productivity expectations and identify improvement opportunities.</li>
<li>Work alongside the Revenue Cycle Supervisor to actively identify payer issues and perform process analysis to ensure effective intake/billing/collection efforts.</li>
<li>Review denial trends to implement training and clean claim turnaround time.</li>
<li>Evaluate performance and provide counseling, cross-training, and coaching to associates. Maintain mutually respectful employer relations.</li>
<li>Perform other related duties as assigned.
</li>
</ul><div></div><div><b><i>Required Skills/Abilities:</i></b></div>
<div><ul><li>Highly effective communicator with superior listening, understanding, speaking, and writing skills.</li>
<li>Solid business knowledge and ability to analyze data to identify actions to be taken.</li>
<li>Lead by example and strong team-building skills, with the ability to influence, lead, teach, train, counsel, and coach to accomplish organizational goals.</li>
<li>Ability to identify training requirements and develop and implement training models to improve results.</li>
<li>Demonstrated knowledge of current pharmacy applications and MS Office software, including strong Excel proficiency.</li>
<li>Strong customer service and leadership skills to develop a customer-centric culture and instill ownership of the customer/patient experience. Ability to foster care and compassion for the patients while instilling price to exceed performance objectives.</li>
<li>Ability to work collaboratively across functional teams and manage projects.</li>
<li>Analytical skills and business acumen demonstrated through proven problem-solving and the ability to exercise solid professional judgment in analyzing business issues and exploring options for resolution.</li>
</ul>
<div></div><div><b><i>Education and Experience:</i></b></div>
<div><ul><li>High school diploma or equivalent is required.</li>
<li>2-3 years of experience is required in an infusion setting.</li>
<li>Working knowledge of all Vital Care systems, including CareTend and the RCM Portal.</li>
<li>Knowledge of Payer Compliance.</li>
</ul>
<div></div><div><b><i>Physical Requirements</i></b>:</div>
<div><ul><li>Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.</li>
<li>Keyboarding: Frequent use of a keyboard for typing and data entry.</li>
<li>Reaching: Occasionally reaching for items such as files, documents, or office supplies.</li>
<li>Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork.</li>
<li>Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.</li>
</ul>
<div></div><div><div>Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.<br>
<br>
Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans&rsquo; status, or any other basis protected by applicable federal, state, or local law.<br>
<br>
Vital Care Infusion Services participates in E-Verify.</div>
<div></div><div>This position is full-time and remote. The salary for this position is $21.75-$27.36</div></div></div></div></div></div></div>

Revenue Cycle Lead - Collections

Search 5092+ Collections manager jobs near you this June. New roles added regularly across leading industries. Apply today.