collections manager

HDB Financial Services Ltd.

<div>
 <strong>
  Job Role
  <br/>
  <br/>
 </strong>
 Responsible for Bkt Collection, w-off recovery, sale of asset and recovery on Loss on Sale in Commercial Vehicle portfolio.
 <br/>
 <br/>
 Managing a Team of Collection Managers.
 <br/>
 <br/>
 Ensuring adequate manpower for portfolio coverage meeting CAPE norms.
 <br/>
 <br/>
 Ensuring Mobile App usage is 100% and quality feedback/trails are updated.
 <br/>
 <br/>
 Specific focus on Non starters and revenue collection.
 <br/>
 <br/>
 Co-ordination with the sales credit underwriting team for portfolio quality management.
 <br/>
 <br/>
 Identifying deployment of assets and meeting with delinquent customers.
 <br/>
 <br/>
 Initiating legal actions for critical cases.
 <br/>
 <br/>
 Ensuring repossession of asset is done in compliance with standard operating process.
 <br/>
 <br/>
 Devising strategies to control and minimize the fraud losses.
 <br/>
 <br/>
 Identifying probable risks by conducting audits of existing revenue streams and implementing corrective measures to mitigate the same.
 <br/>
 <br/>
 No delay in deposition of money.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Responsible for collection efficiency on timely manner.
 <br/>
 <br/>
 Responsible for Effective Cost Management.
 <br/>
 <br/>
 Understanding Managing Healthy Portfolio.
</div>


Area Collections Manager - CV

Otis Elevator Co.

<div>
 <p>
  At Otis, we move billions of people every day!
 </p>
 <p>
  How? Through our talented Team of more than 72,000 employees, who are passionate about what we do and what&rsquo;s next.
 </p>
 <p>
  From our foundation of excellent products (escalators, elevators and moving walkways), to our next chapter of digital transformation, this is a great time to join our Company!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Role Overview:
   </u>
  </strong>
 </p>
 <p>
  As a
  <strong>
   Collections Manager (H/M)
  </strong>
  for our operations in Cairo, you will be responsible for overseeing and optimizing the full Contract to Cash (C2C) cycle.
 </p>
 <p>
  This role will be critical in managing accounts receivable efficiently, reducing credit risks, and improving cash flow, while ensuring a positive experience for both customers and internal stakeholders.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    On a typical day you will:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Supervise the entire invoice to Cash process, billing, collections, dispute management, and payment reconciliations.
  </li>
  <li>
   Lead and manage the local collections team, setting clear priorities and objectives.
  </li>
  <li>
   Analyse customer accounts to identify risks, recovery opportunities, and effective collection strategies.
  </li>
  <li>
   To track global KPIs and provide regular reports on collection performance.
  </li>
  <li>
   Conduct OA/Branch Collection Meetings
  </li>
  <li>
   Collaborate with sales, customer service, finance, and legal teams to ensure a comprehensive view of the customer and prompt issue resolution.
  </li>
  <li>
   Drive continuous improvement initiatives, including process optimization and automation of collection tools.
  </li>
  <li>
   Provide feedback to collections agencies identify opportunities for improvements
  </li>
  <li>
   Ensure compliance with internal credit policies and local regulatory requirements.
  </li>
  <li>
   Support the outsource cash app team.
  </li>
  <li>
   Review and track suspended contracts or 3rd party collection agencies.
  </li>
  <li>
   Identify items legible for write off.
  </li>
 </ul>
 <p>
  <u>
   Disputes management
  </u>
 </p>
 <ul>
  <li>
   Track performance and drive dispute resolution of branches
  </li>
  <li>
   Reconciliation of complex customer accounts and join customer meetings
  </li>
  <li>
   Approval of write-offs requests or refunds
  </li>
  <li>
   Credit Approvals of new orders (according to approval metrics)
  </li>
  <li>
   Monitor dispute resolution progress, ensuring timely follow-up and closure.
  </li>
  <li>
   Drive initiatives to resolve the root cause of disputes by coordinating with internal teams (e.g., Sales, Operations, DO.)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    What You Will Need to be Successful:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Education: Bachelor&rsquo;s degree in Finance, Business Administration, Accounting, or related fields.
  </li>
  <li>
   Experience: 5+ years in collections, credit management, or accounts receivable roles, including at least 5 years leading teams.
  </li>
  <li>
   Knowledge:
  </li>
  <li>
   Strong understanding of the Contract to Cash cycle.
  </li>
  <li>
   Proficiency in ERP systems (preferably JDEdwards) and collections management platforms.
  </li>
  <li>
   Familiarity with local laws and practices regarding collections and commercial credit.
  </li>
  <li>
   Languages: Fluent in Arabic and English.
  </li>
  <li>
   Skills:
  </li>
  <li>
   Leadership and team motivation skills.
  </li>
  <li>
   Results-driven and process improvement mindset.
  </li>
  <li>
   Excellent negotiation and communication abilities.
  </li>
  <li>
   Financial analysis and strategic thinking capabilities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    What can we offer you?
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   The chance to work for an industry leading company and a global brand.
  </li>
  <li>
   A culture that encourages innovation and appreciates our talent is the key to our success.
  </li>
  <li>
   Competitive compensation package.
  </li>
  <li>
   Growth opportunities in a multinational environment.
  </li>
  <li>
   Continuous training and involvement in digital transformation projects within collections.
  </li>
 </ul>
 <p>
 </p>
</div>


COLLECTIONS MANAGER (H/M) OTIS Cairo

Advanced Technology Company

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  Position:
  <strong>
   Accounts Receivable Manage
  </strong>
  , Lead the collection and receivables processes, ensuring accuracy, compliance, and timely resolution.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Lead the collection and receivables processes, ensuring accuracy, compliance, and timely resolution.
  </li>
  <li>
   Lead the team in client follow-ups, dispute resolution, and escalations, minimizing overdue balances and improving DSO.
  </li>
  <li>
   Review and approve reconciliations, collection reports, aging schedules, and receivable reports, ensuring accuracy and completeness.
  </li>
  <li>
   Develop and implement collection strategies, cancellation of unnecessary charges, and controls for deductions and guarantees.
  </li>
  <li>
   Follow up of deductions and penalties with customers in coordination with business teams to ensure that the full invoice value is collected.
  </li>
  <li>
   Analyze receivables and claim trends to identify risks, savings opportunities, and process improvements, including automation.
  </li>
  <li>
   Prepare and present regular reports on collection performance, risks, and KPIs to senior management.
  </li>
  <li>
   Ensure compliance with regulatory standards, IFRS requirements, and internal controls.
  </li>
  <li>
   Coordinate with sales, procurement, finance, and legal to resolve account-level issues and streamline processes.
  </li>
  <li>
   Lead, mentor, and develop the team, providing training, guidance, and accountability to foster a high-performance culture.
  </li>
  <li>
   Support month-end and year-end closing activities and maintain documentation for audits.
  </li>
  <li>
   Adapt to evolving priorities and perform additional duties as required to support departmental and organizational objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in accounting, Finance, or related field; CPA/CMA preferred.
  </li>
  <li>
   10+ years of experience in collections and receivables management, with proven leadership in team management.
  </li>
  <li>
   Strong knowledge of IFRS, provisioning, and credit/collection practices.
  </li>
  <li>
   Excellent negotiation, problem-solving, and communication skills.
  </li>
  <li>
   Proficiency in ERP systems (SAP/Oracle) and advanced Excel.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills
  </strong>
 </p>
 <ul>
  <li>
   Strong knowledge of IFRS, provisioning, and credit/collection practices.
  </li>
  <li>
   Excellent negotiation, problem-solving, and communication skills.
  </li>
  <li>
   Proficiency in ERP systems (SAP/Oracle) and advanced Excel.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Skills
  </strong>
 </p>
 <ul>
  <li>
   CPA/CMA preferred.
  </li>
 </ul>
</div>


Collections & Receivable Manager

IDFC FIRST Bank

<div>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title &ndash;
 </strong>
 Debt Manager- Flows- 2 Wheeler Loan
 <br/>
 <br/>
 <strong>
  Function
 </strong>
 &ndash; Collections
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Roles &amp; Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for managing and undertaking collections process for debts that have been assigned
  </li>
  <li>
   Regularly track the portfolio for specific buckets for the assigned area
  </li>
  <li>
   Track &amp; control the delinquency of the area, Bucket-wise &amp; DPD wise and focus on non-starters
  </li>
  <li>
   Responsible to allocate and achieve targets from agencies/ in house team
  </li>
  <li>
   Regularly follow up with the default customers
  </li>
  <li>
   Ensuring adherence to collection process and legal guidelines
  </li>
  <li>
   Tracing out absconded default customers and initiate recovery process
  </li>
  <li>
   Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases
  </li>
  <li>
   Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly &amp; monthly basis
   <br/>
   <br/>
  </li>
 </ul>
 &shy;&shy;
 <br/>
 <br/>
 <strong>
  Educational Qualifications
  <br/>
  <br/>
 </strong>
 Graduate &ndash; Any
 <br/>
 <br/>
 Post Graduate &ndash; MBA, PGDM
 <br/>
 <br/>
 <strong>
  Experience:
 </strong>
 Minimum of 3 or more years of experience in collections.
</div>


Debt Manager-Flows-2 Wheeler Loan

Client of James Douglas Middle East

<p> strong&gt;Strategic Leadership/strong&gt; </p>
<ul>
 <li>Define and execute the overall collections and recovery strategy for consumer and SME loan portfolios.</li>
 <li>Develop policies, frameworks, and playbooks in line with CBUAE regulations, AECB reporting, and internal risk appetite.</li>
 <li>Lead initiatives to digitize and automate collections using AI, ML, and advanced analytics.</li>
 <li>Build predictive models and segmentation strategies to improve delinquency management and recovery rates.</li>
</ul>
<p> strong&gt;Team Building &amp; Leadership/strong&gt; </p>
<ul>
 <li>Establish, scale, and mentor a high-performing collections team covering early collections, late-stage collections, and recovery.</li>
 <li>Foster a culture of compliance, innovation, and accountability.</li>
 <li>Design career paths, KPIs, and incentive structures for the collections workforce.</li>
</ul>
<p> strong&gt;Operational Excellence/strong&gt; </p>
<ul>
 <li>Oversee daily operations of collections, ensuring effective outreach via multi-channel platforms (SMS, in-app, call center, chatbots, WhatsApp, Teams).</li>
 <li>Implement AI-powered self-service solutions and automated repayment reminders.</li>
 <li>Ensure robust portfolio monitoring, MIS reporting, and dashboard-driven performance tracking.</li>
 <li>Maintain adherence to CBUAE Consumer Protection Standards and data privacy requirements.</li>
</ul>
<p> strong&gt;Vendor &amp; Cost Management/strong&gt; </p>
<ul>
 <li>Identify, onboard, and manage outsourced collections agencies and legal partners.</li>
 <li>Negotiate SLAs, monitor performance, and ensure cost-effective recovery strategies.</li>
 <li>Develop strong internal controls to manage collection costs vs. recovery ratios.</li>
</ul>
<p> strong&gt;Innovation &amp; AI Adoption/strong&gt; </p>
<ul>
 <li>Deploy cutting-edge AI tools (e.g., intelligent dialers, NLP-based chatbots, predictive risk models, speech analytics) to enhance productivity.</li>
 <li>Pilot and integrate emerging fintech solutions into the collections process.</li>
 <li>Champion continuous improvement through data-driven decision-making.</li>
</ul>

Head of Collections

Bridgestone

<br>About the Role<br>Job Purpose<br>We are looking for a highly self-motivated and detail-oriented Credit &amp; Collections Team Leader to join our Credit team reporting hierarchically to the Local Finance Director and functionally to Head of Credit EMEA. The Credit Manager is responsible to support the financial goals of Bridgestone MEA and its sales efforts, while maintaining healthy account receivables within the risk requirements of the organization.<br>The Credit &amp; Collections Team Leader works closely with team members and management to monitor and ensure compliance with credit management laws and policies. This person must be able to initiate, maintain and grow solid relationships with supply chain, sales, and finance teams to assess existing processes and procedures for improvement opportunities related to account management based on company s cash flow requirements and risk appetite.<br>The Credit &amp; Collections Team Leader must track current market conditions, change based on the general economic situation and the financial requirements of the company in order to provide the business with holistic risk exposure of granting credit.<br>Responsibilities:<br>Manages the activities of credit approval and collections, applies policies and maintains supporting processes and procedures<br>Lead, direct, evaluate, and develop a team of credit and collections staff to ensure that the credit and collections activities are conducted effectively and ethically and comply with the organization s policies and standards as well as relevant regulations and laws<br>Monitors and reports customer credit risk, recommends credit exposure limits and facilitates special credit arrangements and problem collection accounts<br>Negotiates collateral and security arrangements where needed<br>Supports collection procedures and fields collection escalations by visiting key clients<br>Identifies target accounting to focus on improving payment habits while increasing sales through security transactions<br>Manage and prepare dashboards to monitor key performance indicators<br>Supervise approval of credit applications<br>Secure all necessary procedures required to execute successfully LCs and SBLCs<br>Prepare monthly accounts and customer aging reports for the finance department<br>Respond to inquiries from customers, and research/resolve outstanding credit issues<br>Assist in developing new credit policies and procedures<br>Maintain credit invoice and supporting documentation files<br>Review A/R ledger and initiate steps to resolve aged invoices/accounts and customer disputes as required<br>Perform analytical review and reporting within accounts receivable<br>Liaise with functional or operational area managers (for example in sales or customer service) to ensure that credit and collection activities are consistent with the organization s overall customer relations strategy<br>Qualifications &amp; Experience Required<br>Education, Master, other certification:<br>• Bachelor's Degree in Accounting, Finance, Business or related field<br>Experience (years):<br>• Minimum of 5 years of prior supervisory or management experience<br>• 7 years of progressive credit experience in a sales or similar environment<br>Technical Skills:<br>• Experience in trade finance and extensive knowledge of financial instruments such as LC, SBLC,<br>• BG, CI<br>• SAP experience<br>• Strong Excel and PowerPoint skills<br>• Advanced Financial Statement analysis<br>• Proficient in PC skills, accounting software, Internet-based programs, MS Office Suite, especially Excel experience with credit rating tools<br>Languages Skills:<br>• English<br>Soft/Behavioral Skills:<br>• The ideal candidate has excellent verbal and written communications skills, is also dependable and accountable<br>• Ability to communicate with all levels within the organization, customers, and vendors<br>• Ability to maintain accuracy in a very detailed work environment, highly detail oriented<br>What we offer<br>At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality , for that, we offer you more than just a competitive payment; we will provide you:<br>• A supportive and engaging onboarding experience to ensure a smooth transition into our team.<br>• The opportunity to develop and grow, through training and regular mentorship.<br>• Corporate Social Responsibility activities.<br>• A truly global, dynamic and challenging work environment.<br>• Agility and work/life effectiveness and your long-term well-being.<br>• A diverse and inclusive team.<br>

Credit & Collections Team Leader

TÜV SÜD

<p></p><div><div><div><div><div><div>Credit collection manager
</div></div></div></div><div><div><div><div><p>T&Uuml;V S&Uuml;D &ndash; A global leader in the field of testing, inspection, management system certification and product certification renowned for quality, integrity and technical excellence.<br>
</p><p></p><p>Established more than 150 years ago in Germany, T&Uuml;V S&Uuml;D is a leading global provider of technical services with more than 28,000 highly skilled employees across 1,000 offices worldwide. T&Uuml;V S&Uuml;D offers a wide range of testing &amp; product certification, inspection, auditing &amp; system certification, training and knowledge services. We are a premium quality, safety, and sustainability solutions provider.
</p></div></div></div></div><div><div><div><div><p><b>Your Tasks
</b></p><ul><li>Oversee daily operations of the collections department, including hiring, training, and managing collectors.
</li><li>Evaluate creditworthiness of debtors and set appropriate credit limits.
</li><li>Monitor aging reports, especially bad and non-performing loans (NPLs), and proactively recommend strategies to prevent further deterioration of accounts.
</li><li>Develop and implement effective collection policies, procedures, and strategies to reduce bad debt.
</li><li>Contact delinquent customers; negotiate payment arrangements and amend repayment terms as necessary.
</li><li>Escalate complex cases, recommend legal action, and liaise with relevant legal bodies for settlements and litigation.
</li><li>Maintain thorough records of all collection actions, communications, and settlement agreements (skip tracing, repossession, charge-offs).
</li><li>Ensure compliance with state and federal collection laws (e.g., Fair Debt Collection Practices Act).
</li><li>Provide regular reports and performance metrics on bad debt and recovery efforts to senior management.
</li><li>Train, mentor, and motivate the collections team to meet collection targets and improve processes.
</li>Build relationships with external collection agencies and internal teams (sales. finance) to resolve disputes and<br>
<li>
</li></ul><p></p><p><b>Your Qualifications and Skills
</b></p><ul><li>Bachelor's / Master's degree in Accounting or equivalent field.
</li><li>8+ years of total accounting experience with 5 years in managerial position.
</li><li>Good interpersonal skills
</li><li>Strong Credit Control knowledge
</li><li>Good Analytical abilities
</li>Strong knowledge of Credit Terms with investigative and analytical skills<br>
<li>
</li></ul><p></p><p><b>What We Offer
</b></p><p>Competitive compensation package.
</p><p>Paid vacation and leave benefits.
</p><p><b>Additional Information
</b></p><ul><li>Don&rsquo;t meet every single requirement? No problem &ndash; if this role excites you, we encourage you to apply. We welcome applications from people of all backgrounds, experiences, and perspectives.
</li></ul></div></div></div></div><div><div><div><div><p>We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are T&Uuml;V S&Uuml;D.
</p></div></div></div></div><div><div><div><div>Work Area: Others
</div></div></div></div><div><div><div><div>Country/Region: Saudi Arabia
</div></div></div></div><div><div><div><div>Job Location: Al Khobar
</div></div></div></div><div><div><div><div>Working Model: Onsite
</div></div></div></div><div><div><div><div>Employment Type: Full time / regular
</div></div></div></div><div><div><div><div>Company: TUV SUD Saudi Arabia LLC
</div></div></div></div><div><div><div><div>Org Unit Code: AM
</div></div></div></div><div><div><div><div>Requisition ID: 2078
</div></div></div></div><div><div><div><div>Duration in months (if limited contract):</div></div></div></div></div></div><div></div>

Credit collection manager

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